Presentation on Map Reviews Nearby

Staples in Simi Valley

4.2 (48) 2880 Cochran St, Simi Valley, CA 93065, United States

Location on the map

Simi Valley, Ventura County, California, US

Phone: +1 805-579-9700
Site: https://stores.staples.com/ca/si...

Opening hours

Monday:8 AM–9 PM
Tuesday:8 AM–9 PM
Wednesday:8 AM–9 PM
Thursday:8 AM–9 PM
Friday:8 AM–9 PM
Saturday:9 AM–9 PM
Sunday:10 AM–6 PM

Edit info

Total reviews rating 4.2

48 Reviews for Staples 2024:

Review №1

2024-06-17 16:11:42

They are always super friendly and helpful at this store! The cashier even helped me pick all of the correct categories in the rewards app so that I could save even more money and get all the points!

Review №2

2018-09-05 19:14:04

I understand sales are low...But dont push it to hard...I get it..., We get it..Sometimes people just wanna take some time to browse around...This is office supplies store..Not a supermarket...!!No wonder why they start selling foodnowPlease focus in your products more and quality of service...I hope to return to see any changes in the future...Good luck...

Review №3

2024-06-06 04:50:08

Female who helped me was amazing. I didnt get her name, but she deserves to be commended for superior Customer Service.

Review №4

2023-10-19 03:46:18

Cynthia was amazing to work with and she went out of her way to give exceptional customer service and support. The thing that was most impressive is the fact it was close to closing time it she didn’t care as finishing the job was her number one priority.

Review №5

2023-10-31 03:34:07

Garbage can retailer, no electricity apparently but the lights are on & the Staples sign is brightly lit.

Review №6

2024-04-01 22:58:45

Horrible customer service. I walked out and never ended up shipping my package out!!!!!!I came in to ship a costume back to Spirit Halloween. Spirit gives pretty detailed instructions that you can send their items back thru any shipping company. The woman ( dark long curly hair and glasses ) interrupted me several times. I explained 3 times that I was not doing an Amazon return. I said simply I would like to ship this package back to the sender via UPS. She right away interrupted me and stated it had to go back thru FedEx even though I explained that was not true via shipping instructions from Spirit.I walked away and the really unfair thing is I waited 10 minutes before anyone even came to the counter just to be refused service.Train your people better. Listen to the customer before you insist you are right. You lost a customer. I will never shop at this location again or use your shipping services.BTW I went literally a few stores down to the UPS store and they shipped my package. No line. Great service!

Review №7

2024-05-25 20:51:54

My overall experience at the Simi Valley Store was excellent.

Review №8

2024-06-11 22:02:50

The staff is always very helpful at this store.

Review №9

2023-12-25 06:33:51

Helpful employees asked me if I needed help and answered my questions when I had some. Well stocked and organized.

Review №10

2024-06-16 18:42:07

Great service price and discounts

Review №11

2022-09-30 03:59:55

Daniella ... whoa, never again! Spent the last three days trying to complete the miserable process of what is required to file a claim on one of two chairs purchased at the Simi store in January. The store suggested I buy the additional warrantys (Asurion) which I did. The fabric has been falling off the chairs for months. Daniella (Manager) spent more time talking over me and not hearing I word I said for five minutes. When I asked for a District Managers contact info, she said I would have to get that from the customer service number which I called and was told they dont have that info, adding, I wonder why she told you to call us? I encouraged the customer service person to call her and request it while I remained on hold, he did and she refused to provide it to her own companys customer service rep!A transcript of the call is on the way and I will post it when it arrives.

Review №12

2019-09-28 03:27:44

I placed an online order and came into the store to pick it up within the hour that it was ready. The order was incorrect. I asked to return the purchase since it did not match my order. Since I used my earned Staples Rewards, the manager would not refund the rewards I used. The employee had already returned the purchase before verifying what would happen to my rewards. I asked the manager if he would simply return the item without a receipt for store credit (that was $.62 more than the Staples Rewards I used) and he declined. He suggested I wait for him to call his support on the East Coast the following day with no guarantee of a refund of my rewards. Bottom line is I wasted 40 minutes of my time to come into Staples, not have my order filled and gave up my rewards.

Review №13

2017-05-12 02:31:10

Bought an item, price matched and applied reward certificate. System accepted the reward and final price came down. My card didnt go through and I was about to try another card. Manager interrupted and said that they cannot price match and apply coupon for an item.I explained manager that it is a reward certificate and not a coupon. Second thing, the system already accepted the reward and reduced the price. But manager was stubborn in his statement and never bothered to listen and sort out customer concern. Never going to visit the store again and bye to Staples.

Review №14

2021-05-07 17:41:01

David who work in retail was such an amazing in customer service! He helped my wife and son pick out the most comfortable office/game chair for my son! He went above and beyond for my family. He even allowed my son Evan to help assemble the chair in the store by helping with the screws. Nothing big, dont worry. David was very careful and followed all guidlines. My wife and son came home that day after their shopping experience at Sataples Simi Valley and were so happy and appreciative of this kind man name David.. Please acknoweledge this employee and make him a prime example of what a good store assoiciate should be like. Life is short people! Be kind! Make that extra stetp! Smile and laugh! Dont take things so personal! And work with pride.just like David. Thank you, Keith, Sam and Evan !! We appreciate you! Keith Heating and Air Conditioning loves doing buisiness with you.

Review №15

2018-03-21 02:59:25

This Staples has a lot of inventory and is very clean. The prices however are different for the item that I bought. The Shelf had one price, the cash register had a higher price, the internet had the lowest price. They explained to me that the internet and the store price are commonly different as a normal practice for them. They were kind enough though to match the internet price if I brought it up on my phone which I did and they gave me the better price. The cashier was polite and helpful and the manager listen to my dilemma of three different prices and took corrective action on the posted price in the store.

Review №16

2021-05-16 19:38:14

Good place for business supplies, got a gaming chair 💺 for low price.🤗💺

Review №17

2018-10-09 01:29:47

Stephanie was very helpful when I came in to ship my package via UPS. The employees in this Simi Valley store are very courteous and friendly and they make your shopping experience easy and enjoyable.

Review №18

2015-02-22 00:01:20

Purchased download of HR Block software. No activation code was sent to me. Software would not function properly. No refund given for download software. Store manager would not assist. Staples phone support over an hour on hold. HR phone support over two hours. No help. Only wanted to return/refund and pay $20 extra for box set and store nor support would accommodate.

Review №19

2016-10-25 06:45:00

Gunther was very helpful and knowledgeable. I went in looking for a chair. He knew about all the chairs and there features. He put it together for me a well. Thank you Gunther for making my experience with staples awesome.

Review №20

2019-01-11 03:09:23

So staples has the policy that if you turn in your ink cartridges that you will get a percent off on your next ink purchase. This never happens. They make it practically impossible to get any discount. They always say next time.

Review №21

2020-08-07 01:53:06

Angel is one of the best employee one could ask for ! Fast, knowledgeable service !! A valuable asset to the company, such a nice welcoming, friendly staff member 🌟🌟🌟🌟🌟

Review №22

2019-01-23 05:03:42

Josh the manager was very helpful and i cant forget about William he help me like you wouldnt believe. Everyone there was very professional and kind.

Review №23

2021-10-26 23:08:35

Arturo and Tony are amazing at what they do! Such great customer service!! Beyond helpful and professional!!

Review №24

2017-07-06 19:29:48

Most of the staff is very helpful. I have to say the guy who was at the register, could learn to be a little more friendly.

Review №25

2017-06-11 16:26:35

It was fine. Only I wish it was more customer service around to answer questions and to help with the selection

Review №26

2019-03-30 17:39:47

It was good, they had plenty of stock of statement books. They were very helpful

Review №27

2020-07-26 21:25:59

They helped me find what I needed and the price was great.

Review №28

2018-07-31 16:59:20

Friendly staff. Good variety of supplies. All your office needs.

Review №29

2018-10-30 22:18:39

Knowledgeable and nice people in service area, I never leave there unhappy!

Review №30

2021-04-04 04:13:37

Well organized. Clerks available to help. Good stuff

Review №31

2018-08-21 18:41:21

They had lots of school supplies at a great price.

Review №32

2024-04-30 20:13:27

Cordial and efficient

Review №33

2018-01-09 10:13:00

I came here to watch basketball, it was amazing, the Clippers won

Review №34

2018-10-17 05:03:41

I went in looking for pens. They were very helpful and friendly.

Review №35

2022-08-11 13:52:31

On some prices are amazing, on some are OK.

Review №36

2017-06-17 04:11:28

Making copies. Machines are slow & expensive. The stapler was out of Staples (@ Staples!?) And a pen exploded ink all over my wifes hand.

Review №37

2018-09-28 21:25:36

Love shopping in here. Great deals

Review №38

2019-01-23 00:24:48

Great store. Freindly staff.

Review №39

2018-05-28 20:57:32

Normal Staples. Pretty good service and stocks most things.

Review №40

2018-10-05 17:24:18

Good store. Lot of good stuff.

Review №41

2019-02-25 22:07:14

Found all i needed thanks to a young mans help..

Review №42

2018-11-17 21:51:48

Workers were very friendly. 👍👍😀

Review №43

2017-10-19 03:35:36

Its lovely service

Review №44

2017-06-10 12:33:32

Easy to find what your looking for

Review №45

2018-06-17 00:11:01

This place kickass homie

Review №46

2019-01-05 20:52:48

Good help

Review №47

2019-04-19 01:15:38

Employees are very helpful

Review №48

2018-06-06 15:20:26

Why