Presentation on Map Reviews Nearby

Staples in Carlsbad

3.7 (69) 2712 Loker Ave W, Carlsbad, CA 92010, United States

Location on the map

Carlsbad, San Diego County, California, US

Phone: +1 760-476-1476
Site: https://stores.staples.com/ca/ca...

Opening hours

Monday:8 AM–9 PM
Tuesday:8 AM–9 PM
Wednesday:8 AM–9 PM
Thursday:8 AM–9 PM
Friday:8 AM–9 PM
Saturday:9 AM–7 PM
Sunday:10 AM–6 PM

Edit info

Total reviews rating 3.7

69 Reviews for Staples 2024:

Review №1

2024-06-27 15:38:49

Great selection of planners and learning materials for kids. Customer service greatly needs improvement. Coaching for the team on how to converse in ways that are pleasant, stay on topic and don’t get controversial could improve the customer experience.

Review №2

2024-03-18 23:46:10

I came in here for a last minute print job on an odd sized paper. Jaime was super helpful and very efficient. He answered all of my questions and offered different options for this job, as well as others for future print jobs. Jaime is a gem in this store. He saw that he didnt have very many orders so he printed everything on the spot. I was in and out in 15 minutes with everything I needed. I will definitely be back.

Review №3

2024-04-30 18:15:34

Great place to get your office supplies.

Review №4

2024-05-13 19:07:15

My experience from start to finish was easy thanks to the staff. I was impressed with their knowledge of items and their great customer care.

Review №5

2023-11-27 19:52:24

Derek was fantastic and gave us excellent service. I left there saying that all work places should have someone like him. Thank you for making our trip easy during the holidays, we appreciate it!

Review №6

2024-05-02 15:26:55

So appreciative of the printing team!! Theyve helped me create all kinds of cool marketing materials!

Review №7

2023-06-02 17:50:58

I had a great customer service experience at this Staples location because of Krissy. I was picking up an order of business cards and Krissy took the time to acknowledge that the cards weren’t printed as legible as expected. She took initiative to correct the situation and get it fixed. The employees at this location are kind and attentive. Kevin assisted with the refund and it was a smooth, easy process. Krissy deserves a raise! Thank you Krissy and team!

Review №8

2024-04-11 18:43:29

I shop at Staples for all my office needs because of the quality of products and service.

Review №9

2024-02-14 20:58:42

The store is clean and safe and has products I need. Staff is nice as well.

Review №10

2024-05-22 23:37:15

The customer service was great. Friendly and very helpful....

Review №11

2023-08-04 18:52:28

I’ve had two TSA PreCheck appointments cancelled on me last-minute with no explanation given. Sucks because it’s a 45 minute drive for me. Apparently the staffing here is short and the scheduling system overloads them.Go to the Staples in San Diego (or better yet just at the airport) if you want to actually get your PreCheck appointment in. This place is a waste of time.

Review №12

2023-09-20 21:52:23

Staples stores are currently well-stocked. My local store is newly renovated with an user-friendly design & hands-on computer display. Great job Staples!

Review №13

2024-01-03 19:20:59

I overheard at least 3 employees pressuring people to give them 10s on the surveys, and telling people “9 or lower counts as a 0.” They did the same thing to me. Please dont pressure your customers this way, its very unpleasant.

Review №14

2024-05-29 22:45:50

All printers out of service

Review №15

2019-08-21 15:22:09

The printing customer service is phenomenal! I had a complicated issue with my printing job, but Kim and Lisa were there every step of the way. They were it incredibly understanding, kind, knowledgeable, and friendly. My final product turned out spectacular and got many compliments on it. I’d recommend working with these two at this location to anyone.

Review №16

2022-12-02 21:00:48

Do not use TSA pre check under any circumstances!!! I walked and and was told no walk ins are taken despite the website saying otherwise. I made an appointment. After a two hour wait I was given excuses and a coupon and was told I could not be seen. I’m absolutely livid. I will NEVER use this service ever again. I will tell anyone I know to avoid it!

Review №17

2023-06-01 01:23:21

First time coming here, was helped by Matt in Printing and he was very patient with me in getting my stickers just right even though he was busy. Nice work, Matt!

Review №18

2022-11-04 16:45:17

Went for a TSA Pre appointment I had made online weeks in advance. Upon arriving was told they could not provide TSA Pre services and asked that I call a number to make a complaint... a heads up wouldve been lovely. Very disappointed with this Staples.

Review №19

2022-05-24 22:29:40

Print Center Review: I dont know her name, older woman, working in print. Definitely rude, talked down to me, and snippy. She hollered ill be with you mam from across the way....which was abrupt and just seemed unprofessional. Seemed the other 2 or 4 people in the area were frustrated with her manners as well.And lied to my face that everything in the store wasnt new and I must be confused. I been going there 8 years...pretty sure I know the store lol. Wont be going back.

Review №20

2023-07-13 20:27:22

Great service. Needed business cards in a timely manner and they were able to accommodate. Staff was quick to assist and friendly.

Review №21

2021-05-20 19:43:53

Michelle was EXTREMELY HELPFUL AND KNOWLEDGEABLE! This Staples is Very Easy to Access and has plentiful parking in front of the store! This is a well stocked office supply, and there is Technical support available. Michelle gave me a cupon for my next purchase! I will return to shop whenever I visit Carlsbad again! Thank you Michelle for your friendly, prompt service!

Review №22

2018-10-30 17:45:36

I went to Staples to laminate pictures I bought on a recent trip, since I planned to use them as placemats. The individual in the printing department expressed a possibly of bubbles in the laminating process, I informed her I had laminated larger pictures at other Staples and there were no problems with bubbling. She offered to run one of the place mates as a trial. I agreed and asked her to trim the edges down to smaller size. Once the picture was completed she informed me there was a $3.00 charge for each cut (total 4 cuts). She did not inform me there would be a $3 dollar charge for each cut prior to the process, which I assumed would be done at no charge. The picture came back looking great with no bubbles, However, I had just spent $12.00 just on cutting charges which did not even include the price of laminating the picture. I have laminated my SS card, and other items, with no extra charge. To get the rest of the pictures cut, it would cost another $12.00 dollars a picture. Needless to say, I left without laminating the rest of my pictures. I am extremely dissatisfied with the level of professionalism and service offered by Staples.

Review №23

2023-09-01 14:28:49

Great selection, neat/clean, well-illuminated store. Well-marked aisles and items. Super helpful staff!

Review №24

2024-05-13 05:52:37

Great selection and reasonably priced.

Review №25

2015-11-07 10:24:05

I came in here last month for the first and last time. I was grabbing some office supplies I needed, they were at great qualities, great prices, check out was quick and painless, but I did not like the customer service at all. The only professional person who actually cared was a lady who doesnt work for Staples. She worked for the printer company ( HQ? or HD? ) and helped me more than the employees here did. I had a very confusing and unpleasant situation with the workers here. A man who cashiered here was very apathetic and lazy to help me find what I was looking for. He looked and acted like a zombie who had no sleep for years, which I guess was appropriate since it was October. (Halloween spirit even though there were no Halloween decorations?)... Anyways with the least amount of effort, he goes you see it is over there near that thing or something along those indirect choice of words he managed to mumble. It also did not help when I even heard a girl in the back laugh when I was trying to figure out what he meant. So instead of helping out customers they entertain themselves by laughing at us. That was my first impression of this Staples and these two people who represent this store poorly. He reluctantly sighs and says under his breath, never mind I will just show you. She laughs even more when he gets out of this employee only area to show me. It was not funny, I did not find this situation amusing nor impressive at all. In fact, it was very unprofessional and rude of them to mock me and expect me to know what they meant with their horrible directions; as if I had a map of the store in my brain. Like I said, first and final time I am ever coming to this store. Very poor customer service.

Review №26

2018-07-06 02:36:53

I have been meaning to write a review for Staples for several years. Employees are very helpful at this location and the check out line moves fast. You can even order online and pick up at the store (faster than getting it shipped to you).

Review №27

2013-05-16 04:02:45

I use this Staples Copy&Print Center frequently for dental marketing projects, and I have been extremely satisfied with the level of service I receive. Specifically, their Certified Print Pro, Kim, is always very helpful and accommodating to my needs. They are all always prepared and eager to go above and beyond to make my projects look great and completed on time. I highly recommend using this Staples for your copy and print needs. And specifically ask Kim for assistance! :)

Review №28

2013-05-22 16:18:48

I purchased a Zoom cable modem from Staples for a new vacation rental property. I installed the modem and it appeared to work fine. I had my first renters in the condo and they called and complained that the cable wasnt working. After they left I called the cable company. They came out and determined that the Zoom modem was the problem. They replaced it with a Motorola and it now works fine. The cable installer told me that they see a lot of problems with the Zoom modem and that it is not a good brand. he was very surprised when I told him I paid $90 for it. The Motorola that he gave me was only $80. I took the Zoom back to Staples and told the store manager that the product was defective. She told me that I could not return it because it was beyond the 14 day return period for all technology products. I insisted that the problem was that the product that they are selling is inferior. She told me I would need to contact the manufacturer. Obviously, I didnt want a replacement. I eventually got my money back but I wont be buying anything other than paper from Staples again.

Review №29

2017-07-19 00:23:00

Went in to get a square register, ipad, and a counterfeit detection pen. Didnt get greeted until 10 minutes after we walked in the store. We needed help finding iPads, and had to approach the gentleman who had been standing there watching us from about 10 feet away. We asked several times where they were, and he ignored us. After we picked the one we wanted, we had to go and find another employee (the first had walked away as soon as he was done talking) to get one. He told us the wrong price, and said they didnt have any in stock. We told him the website had different information, he went to the back, and nearly ten minutes later he said we were right and took it to the register. When we went to check out, the cashier rung up the detector pen first, and then went to go get the square register for us. So we waited, and waited, and waited, and then saw the cashier stocking items in another area of the store. The cashier never came back, no one got the square register for us, and we kept waiting. After nearly half an hour of mostly waiting to be helped, we walked out. Thanks Staples.

Review №30

2019-01-17 04:39:22

Had a really great experience with Kim in the print & copy center. She was so accommodating and worked to make sure my order was done perfectly and on-time. Thanks so much, Kim!

Review №31

2015-10-21 01:42:19

Iloy the manager gave me exceptional service and he has made this Staples my go to place for my office needs. He went out of his way to search for a chair I wanted that was at a different store and had it available to me the next day. Customer service was excellent.

Review №32

2022-12-29 18:30:22

Slowest tsa pre check people. Even with an appointment the staff will talk and talk and talk. Find a place that uses technology to process this. Other locations should have you in and out in minutes instead of hours.

Review №33

2018-03-21 03:26:36

We visited the shop on Innovation way, Carlsbad, post our visit to Carlsbad Premium outlet with our bags. At the entry they had no issue with customers carrying their shopping bags.At the time of billing the store manager I assume Lldy is his name! He came and checked out shopping bags to see if we have any of their store products!What a shameful act. I have never experienced this in the US. This is the first time. I am sure he hasn’t done this to any customer. What a racist!!! Horrible!

Review №34

2015-02-20 01:59:02

Wow....I ordered a WD 4T My Cloud and got a WD4T MyBook. Take it back, then order the right one. You will have it the next day says the store manager......Next day really meant 5 days later. This was acerbated by being left on hold for 20 minutes while the staff fumbled around. This is a chain, and this review wont deter, but just the same a total bungled Shi&8 show.

Review №35

2023-08-26 19:31:26

We went there for passport pictures. EASY and very friend employees. Go their for this service!!!

Review №36

2019-04-27 22:10:31

I usually give staples a higher score today we went in to fine a thing. they were well staft and freindly, But they they did not even ask what we were looking for. we approached them and I felt we Interrupted him. so sad.

Review №37

2016-09-21 12:59:39

Last purchase was a bust. Their $5 Member Reward coupon denied; receipt for products was *DUPLICATE COPY* not valid for refund. Whats up, Staples?!

Review №38

2015-09-30 22:22:40

Terrible terrible print shop... Lady told me that I was first in line to be printed and let me know it should only be a 30 minute wait ! Came back 3 hours later for her to tell me that she said that she would call me when it was completed and that I will need to come back later.. Absolutely a joke !!!

Review №39

2020-02-08 18:00:40

I really like the copy and print center here. Everyone is always helpful and they do a great job with whatever Ive uploaded or brought in person.

Review №40

2023-01-13 23:40:43

Avoid this train wreck of a store. Horrible staff, and canceled TSA appointments with no notice.

Review №41

2022-09-26 19:16:19

Every single time i go, i feel like im being profiled against. staff is always rude and condescending,

Review №42

2023-01-26 19:18:31

Dont do TSA pre check here. 1.5 hour wait. Terrible setup and poor execution.

Review №43

2023-10-15 07:29:15

Neat and clean place, experienced staff to assist customers.

Review №44

2017-08-25 21:22:19

I was able to find what I needed quickly, everything was organized and stocked. Andre asked if I needed help and got me what I needed. Great customer service.

Review №45

2021-03-14 19:01:44

If you need it, cant wait for an Amazon delivery and youre willing to pay through the nose for a small selection of mediocre merchandise or office supplies you cant find at Target, then shop at Staples.

Review №46

2016-05-11 19:33:25

Got great help from Michael today. Michael understood my vague description and took me to what I was looking for. Great service member!

Review №47

2021-02-03 16:20:49

Very nice stables. It is well stocked and well organized so you can get in and out quickly.

Review №48

2019-11-26 23:33:29

On hold for 5 minutes! wanting to ask a simple question about sending a fax. very poor phone service.

Review №49

2022-08-30 19:27:23

Kim, in the print depthas always been extremely professional.5/5

Review №50

2023-04-18 16:44:45

Mostly just go here to take advantage of the Amazon hub.

Review №51

2024-02-27 22:47:44

Friendly and quickly

Review №52

2021-01-12 20:04:17

Worst customer service i have ever had.do not buy anything from Staples!

Review №53

2018-07-24 04:02:35

The lady at the print center was really great. Thanks

Review №54

2018-08-25 05:25:28

Everyone was so helpful I enjoyed all the school deals

Review №55

2017-06-08 18:45:52

Good but expensive for simple scans at 50 cents a page

Review №56

2019-02-24 06:26:31

Very helpful, knowledgeable and price matched Amazon.

Review №57

2019-03-25 01:10:45

Lots of electronics and accessories. Not many people on a Sunday afternoon.

Review №58

2017-11-08 21:10:50

Office supplies store with large variety, but more expensive than Walmart.

Review №59

2019-12-19 03:38:13

Thanks Nicole. Youre awesome!- 🕶

Review №60

2018-01-15 16:27:14

Super clean store and well stocked.

Review №61

2018-11-24 00:58:05

Very organized. fast service.

Review №62

2018-06-01 03:51:27

Nice experience. Helpful staff.

Review №63

2017-08-30 10:49:58

Nice place for school supplies.

Review №64

2019-02-15 02:46:57

Expensive, but really clean.

Review №65

2018-09-17 04:49:56

It is the place where I work.

Review №66

2019-02-08 22:23:28

Couldnt find what I was looking for...

Review №67

2014-07-14 05:38:57

Print shop is lacking

Review №68

2017-01-12 06:34:54

Just a normal staples

Review №69

2018-07-02 20:13:31

Fast printing