Presentation on Map Reviews Nearby

Staples in Upland

3.9 (97) 300 S Mountain Ave, Upland, CA 91786, United States

Location on the map

Upland, San Bernardino County, California, US

Phone: +1 909-981-9039
Site: https://stores.staples.com/ca/up...

Opening hours

Monday:8 AM–8 PM
Tuesday:8 AM–8 PM
Wednesday:8 AM–8 PM
Thursday:8 AM–8 PM
Friday:8 AM–8 PM
Saturday:9 AM–6 PM
Sunday:10 AM–6 PM

Edit info

Total reviews rating 3.9

97 Reviews for Staples 2024:

Review №1

2024-06-10 13:12:05

Terrible customer service. I asked for assistance on a simple print job, I followed instructions and it didnt work. Guy at the print section ask me to go their website and he walked away without explaining details. I tried to figure it out and Im standing there for 15 min, waiting for him. He is not looking at me and moving back and forth. I asked for a manager and same guy comes back. He was pretending he didnt know I needed help and arguing with me in front of other customers to prove he is right, i told him i need step by step help thats all. Terrible attitude. Manager never came, this place is bad.

Review №2

2024-05-17 00:11:35

The store did not have what i was looking for. Lightweight blond looking employe directed me to the correct store across the street. Great customer service fr! Give him a raise.

Review №3

2024-02-19 00:49:40

Jacob is the man! Helped out 3 people at the same time and got me what I wanted. In a generation where no one wants to work, there are people that are always the exception. Thank you, Jacob.

Review №4

2024-04-14 19:50:47

Good customer service but many items not in stock.

Review №5

2023-09-03 17:50:47

Clean store.Needed to pick up an assembled chair. Tony had great customer service. There was an issue with my chair and Tony listened and helped to solve the issue. He is what customer service should be like.5 ⭐️ for Tony!

Review №6

2023-03-19 03:10:22

The best customer service I’ve experienced in a long time from Tony. He prioritized the customer, was kind and patient, and provided an overall great experience. If he’s not a manager already, he definitely deserves to be. He gives the attitude you would expect from a great manager.

Review №7

2023-03-24 22:39:48

I presented to return ink for an HP office jet printer. The printer and ink were purchased at Staples at the same time. The printer alerted that ink was not compatible. The manager a nice fellow, said I could buy more ink at half price. I left a complaint when prompted for a review. When I did so the reply from a lady general manager for Staples said I bought the ink somewhere else. I sent a correction and asked her where in Gods name she got that idea. No Answer. Ill never go back even after being a long time customer.

Review №8

2023-08-03 23:40:48

I went in to do an Amazon return and ended up browsing the store afterwards. All the employees were friendly and acknowledged us from the cashier up front to the associates on the floor.

Review №9

2018-08-26 21:46:35

We were there for Back to school shopping. We had a long list to deal with. And were anticipating a challenging time. Well we were wrong and pleasantly surprised! Kudos and thank you for conveniently setting up items toward the front and well organized. Plus they reduced prices on several items. In general the store seemed to be well stocked. Employees were friendly and helpful. Thanks again Staples for your consideration and thoughtfulness. We sincerely appreciate it.

Review №10

2020-10-30 18:56:15

I went here to print something out. It was sort of okay, one of the ladies was really nice. I asked to use the restroom and I was told someone would come back to enter a code. I waited for an extended period of time while other people were let in promptly and once of the customer service agents was speaking about inflammatory topics to due with race quietly the whole time. So it’s unfortunate, however some of the workers were extremely polite.

Review №11

2023-02-26 13:50:50

I recently had a terrible experience at Staples on the afternoon of February 21, 2023. I went in to get help finding a product and was met with rude behavior from the manager. He was dismissive and unhelpful, and he seemed to be angry for no reason. It was very off-putting and I didnt understand why he was treating me so poorly. I wont be using Staples again after this experience, and I wouldnt recommend anyone else to either.

Review №12

2018-10-07 02:03:27

Yesterday 10/5 I purchased a Office 365 access code from them. At the register, the cashier said the access card was not activating and then said, “can you go grab another one otherwise I have to get someone to get it” I was shocked because well customer service expectations but I went. After so many tries the switched code did not work and I even went to the support link given.Finally called to see if they would just switch it. They said yes with a receipt. When I came in the girl said to go get another one AGAIN and so I did, while she called the manager. The manager came finally after a while and said nothing to me and asked what the return was in an annoyed tone to the cashier. Then I was told that they would return my $$$ in a few days and had to charge me a whole new account now. It is not like I “broke” the code. You sold me one that did not work. Even if you couldn’t then atleast your attitude should be better. Everyone I interacted with has seemed lazy and unwilling to work with you. Hopefully the last time I have to interact with them.

Review №13

2019-07-16 18:07:18

Before I went to the store I called and asked would they price the Amazon prime sale for a fire stick @ $14.99. she said yes if its packed and shipped by Amazon. I asked again, again the lady over the phone said YES. I asked how may did they have and was there a limit to buy. She said they only had three left. I went to the store asked for 2 fire stick. The lady rang them up I told her they where $14.99 on line. I showed her the Amazon site. Then she told me they are not price matching. We asked for manager who never came. Im not going back and I would always buy stuff from them. Ill take a farther drive.

Review №14

2016-03-21 22:48:21

Another service review here. I went in to pick up my two day old online order. Got my email confirming it was there with no pick up deadline indicated. Good thing since I was out of town on an emergency. When I arrived to pick up my simple order ( one ream of standard copy paper and one common HP cartridge; both items in stock at the Upland store) the young man could not find it. I said cant I just get the items since you have them in stock? NO! These items were ordered especially for you. He went to ask his managers/supervisors about it. She said this is an abandoned order since you didnt come in to get it. I said there is no deadline indicated on my email dated just two days ago and why cant I just pick up the items since you have them in stock? But Noooo, instead they treated me like a child being punished for being tardy. Both the supervisor and her sidekick could have represented your company and store better. I think Ill start going to Office Depot.Also, I took a legal document in to the same store for 4 sets of copies. I should have checked before I left the store but when I got home I found a whole section missing from 2 sets of copies. I called and they said it should have been verified before I left the store. Wouldnt that be done by the clerk with me present?

Review №15

2017-03-25 20:44:19

There are a lot of great people here. Believe me, I used to work here! A lot of the complaints here are unwarranted. Every day we try our best. Customer service is the only job requirement and things like numbers are only recommended and appreciated.A few things to remember about Staples and all other stores. The associates usually have only an hour to clean the entire store and find all of the missing product, so every minute counts. Theyre not trying to be mean when they dont let you in 5 minutes after closing. And dont bang on the door asking to come in... I have just one copy isnt a valid reason for us to let you in. Not only does this rule protect the associates but it also means that Staples can be ready for the morning rush.The best times to come in every day are from about 10:00 to 7:00.

Review №16

2018-08-07 00:54:06

WORST PLACE !! Worked there briefly before quitting, I have never experienced such disrespect from management in my life. They run the store like cranky children but then treat you like your a stupid child They act fake to the customers and give them disrespect, no wonder why therere losing SO much money, business, employees, the manager Lori shouldnt be managing with the way she talks to her co-workers unprofessional, RUDE, uncaring. Dont support this horrible store!

Review №17

2018-08-05 11:46:35

Wow, I was pleasantly surprised as I went back-to-school shopping for my students as well as my own family!! I was greeted, staff answered my questions and even offered to help me take my heavy bags to my car!! I felt as if I had stepped back in time because their customer service was excellent!! I often HAVE TO go to big box discount stores to buy school supplies, but Staples offered some comparable prices. We will return!!

Review №18

2022-04-07 01:10:59

Monday was the first time I visited this store. Because the Pomona Staples that was near me moved to La Verne, I have always gone to that store. However, the Upland one has the office furniture, and I needed a new chair. With help from sales person Lori, I found a new chair, and after I changed my mind about being able to pick it up and take it home myself, she and her son delivered it to my home in Claremont. Sorry, LaVerne, I’ll be taking my business to Upland from now on.

Review №19

2019-01-30 23:07:23

I keep giving the copy and print section chances but it keeps disappointing. The last two times Ive visited, I was charged a fee so my document wouldnt be left undone until the next day. Mind you, there was no one in front of me and all I needed was for two sheets of paper laminated. After agreeing to pay the fee, it took the Staples associate less than 10 minutes to complete the task (something that without paying the fee would have taken 24 hours.) Look for other alternatives unless you want to pay extra. Two stars because Ive found good deals on a back clearance shelf in the back.

Review №20

2019-01-02 00:22:40

Customer service in an uncrowded store was non existent with 5 people on staff. They all stand at designated stations offering no help. Their public used computers have no antibacterial wipes or spray. Not friendly. I can E-Z forget about this place.

Review №21

2016-10-22 06:23:45

I had a awesome experience here with one of the staff who printed my headshots, she was so kind and polite and did exactly what I requested, while walking me how to send orders online. She called once my prints were ready, I love this place!

Review №22

2013-01-27 03:08:36

This review is about the service. Went to get a PDF printed. According to the guy, because they closed in about 5 minutes he could not print out four 8.5x11 pages because the printer was being used by another customer. The funny thing is Ive been there before and that printer that was used was one of many they have at their disposal (and prints have been made before in their other printers). So they guy was just being lazy. Thanks!

Review №23

2017-03-14 03:26:59

Worst customer service ever!!! It looks like the lazy fat ass brianna has no clue on what she is doing! Doesnt know how to process coupons, she put it to trash. Never smile or maybe thats what her real face is, this kind of staff makes your company go down and make customer never comes back. She didnt even want to put my products into plastic bag, what a lazy ass! Looks like she dont wanna work but needed the money badly so she dont care for the customers! Fire that fat ass!

Review №24

2018-12-02 05:44:34

Im an avid cyclist and ride my bike everywhere. Consequently I carry a backpack to hold purchases from stores I patronize. As soon as I entered the store TWO store employees were tailing me. I find this type of treatment of a potential customer who is planning to spend money in an establishment EXTREMELY offensive and I will never patronize this location. I think this is gender discrimination because I doubt women carrying purses into the store are treated in this manner.

Review №25

2022-08-05 19:39:40

She didnt want to print me 6 pages. She wanted me to return in one and a half hour for 6 prints. Office Depot has never done this to me. Im a teacher and Im taking my business somewhere else.

Review №26

2018-08-29 03:12:27

Staples in Upland has been my go-to place for office supplies for years. Today I bought 110 weight card stock and selected the Staples brand.In general, their paper quality and pricing are very competitive esp if you are only buying a ream.

Review №27

2020-02-04 22:30:17

Don’t move too quick! The paper cutter is trash, workers watch you struggling never offer help. And I even left a paper in the copy machine was on hold the entire ride back for 5 minutes and when I walked in I could see the workers ignoring my call. Worst staples ever

Review №28

2018-09-16 03:54:23

Got my photocopies done fast. Cheap.easy. Didnt need any help and was able to copy my personal photos with no digital copy left over.safe and convenient.

Review №29

2015-09-04 22:04:53

I needed some last minute copies and John at the copy center not only made it happen, but effectively, professionally and politely managed and served at least 10 other people at one time! Rockstar. Thank you!

Review №30

2018-05-17 01:27:17

Manager does not know customer service.No one would help us.While waiting in line the manager was busy talking to an employee about when a woman was going to work and how hot she is...

Review №31

2018-06-03 13:37:00

Dont order online and pick up in store at this location. They do not have a a specific location they hold online orders to make it easy for the staff to find them. It would be faster to find the item in the store and check out at the register.

Review №32

2016-08-18 05:58:27

I ordered business cards online BEFORE 2PM i was supposed to get same day pick up i never got an email saying my order was ready and i thought okay maybe theyre busy i called the next day around 3 asking about my order a guy told me it was ready to be picked up i went to staples stood in line for 10 minutes only to be told that my order wasnt ready

Review №33

2015-04-27 19:03:49

After waiting for 10 min to get help ... They explain that I cant email information to get it print if the pic need to be resize ... ( u can do that at office max Office Depot and even fedex but not at staples ) and the girl was rude

Review №34

2017-09-06 02:58:53

Sold me a broken chair,but I guess its my fault for not checking. They didnt have the particular model.So they sold me the one o n display.Charged me an extra 15 for assembly

Review №35

2018-11-27 22:25:16

Not many employees around or specialized item selection/selection for such a large office store. Recycled or eco friendly products would be nice too but i did not notice any

Review №36

2022-05-23 01:27:09

That Taylor worker is so nice and handsome he knows how to do a real good job :)

Review №37

2019-03-08 01:11:49

Great service! Great help knowledgeable staff. Very informative at helping me make decisions I. My purchases for my new location!

Review №38

2017-08-28 20:36:39

The staff is always so friendly and helpful. I have never walked through the doors and not been greeted. Thank you staples.

Review №39

2016-08-18 20:27:47

This is definitely the store to get all your stationary and school supplies. The store is huge but if you need something, the staff members will help you find it.

Review №40

2018-02-24 00:02:00

Great selections. Many office supplies. Cool Customer service. Clean environment. Polite employees.

Review №41

2018-11-09 01:37:45

Friendly staff,but limited by company policy. Make sure you order online items online they cant full fill from store stock.

Review №42

2023-06-24 14:24:05

Tony was super helpful and great customer service

Review №43

2017-06-24 03:08:55

They were very rude and wouldnt help me to print out a paper from my phone ...Ive never been treated so bad ..no one to wait on you ....and I was in there 50 min for one paper to be printed ....I wont be going ever back there !!!!!!

Review №44

2023-06-29 19:11:06

Tony was so damn helpful thank you so much tony

Review №45

2017-08-19 18:27:29

The person at the printing location in staples was very nice, professional and friendly. So hard to find places that have this kind of personal.

Review №46

2019-08-04 15:54:33

Always great service, I come here to buy my shipping stuff !

Review №47

2022-03-24 19:19:19

Even though you look it up it says they sell stamps and they do not. Not sure why it says they do.

Review №48

2017-06-10 19:25:41

They lost my multiple store card. I had left it behind on my last visit. Instead of contacting me they put it aside and lost it. It is unreplaceable

Review №49

2019-07-13 22:40:51

Easy parking, easy to navigate the store, helpful staff without being overbearing.

Review №50

2014-08-17 22:46:44

Not enough words can describe my experience here all I have to say is terrible customer service, poor people skills and I will never go back

Review №51

2018-05-31 23:44:33

Very clean store with great products, services and employees!!

Review №52

2019-03-19 18:20:04

The worse place I returned in item almost 2 weeks and still did not receive my money on my debit card.

Review №53

2018-10-22 18:41:12

Sent a fax and found batteries for my garage door opener that are hard to findFriendly workers

Review №54

2019-05-04 05:28:11

I always find great service and awesome prices

Review №55

2017-09-26 19:27:38

The employees were super helpful and quick

Review №56

2020-07-11 04:40:28

In stock and line moved quickly. Safety protocols in place

Review №57

2015-05-27 18:06:30

Service is really bad I cant stand going here for prints I drive the extra 10min to office depot

Review №58

2019-04-27 23:25:13

It was good and they always have what I need.

Review №59

2023-11-12 19:53:27

Amazon return location. 👍

Review №60

2018-02-14 16:39:25

Prices good, people there very helpful

Review №61

2017-11-02 17:05:40

Good place! People very nice and helpful!!!

Review №62

2018-11-13 02:19:13

This place is never busy. Always in and out in a few minutes

Review №63

2018-11-15 04:58:57

Employees are not well trained. The answer tho my question required a mgr.

Review №64

2018-01-02 19:32:46

Staff Always friendly and extremely helpful!

Review №65

2017-10-17 00:43:32

Person that does the faxing not very friendly. Took a long time to fax papers Etc

Review №66

2018-08-07 16:34:06

Did not awknowlge me with salutations. At start or when paying.

Review №67

2018-12-21 03:41:28

Just had to pick up a couple of office items.

Review №68

2017-08-08 17:48:14

Poor....cashier was off in the distance mentally...not to happy to be at work

Review №69

2018-12-14 05:27:50

Very friendly and good service

Review №70

2017-02-26 17:56:09

Good services, good fleet, great staff.

Review №71

2019-03-29 03:23:46

Great for buying office supplies

Review №72

2020-02-05 06:03:38

Good place to get office essentials

Review №73

2017-12-23 19:13:14

Easy in easy out. Very efficient.

Review №74

2017-08-30 00:28:48

Didnt have anything I went there for.

Review №75

2018-07-21 18:50:11

Polite cashier and clean in-store

Review №76

2018-09-07 18:15:37

Great customer service!

Review №77

2019-03-18 17:02:33

Usually friendly and helpful.

Review №78

2018-05-17 22:41:37

Did not have what I wanted this time.

Review №79

2019-01-11 01:04:52

Great place to shop

Review №80

2019-09-08 02:56:28

Nice Stationary Shop

Review №81

2018-06-10 14:18:15

Everything you need in the office

Review №82

2019-01-20 22:41:59

Fast exlant service

Review №83

2018-05-23 22:14:04

I feel sick now

Review №84

2019-04-06 03:22:14

They have staples.

Review №85

2018-11-01 19:54:50

Excellent service

Review №86

2017-07-28 19:23:38

Very organized

Review №87

2019-01-26 04:02:58

Easy and fast

Review №88

2019-04-16 23:19:32

👍🏻

Review №89

2019-02-24 02:38:33

Helpful

Review №90

2018-12-22 20:48:22

Great

Review №91

2016-01-01 10:00:23

Clean

Review №92

2024-07-03 00:14:54

Always have what I need for my home office.

Review №93

2024-06-21 20:22:44

I love shopping at Staples and I always find what I need and good service

Review №94

2023-05-22 16:06:34

Very Bad Service It Looks Like The Store Is AloneAnd if you ask, ask for helpThey send you toSelf ServiceWhen you attend to yourself or they tell you that you have to wait 4 to 5 hours

Review №95

2017-06-13 03:47:57

Excellent Customer service

Review №96

2019-04-19 01:21:05

I liked

Review №97

2022-11-11 00:01:07

All in one place