Presentation on Map Reviews Nearby

Staples in Lake Forest

4.2 (91) 23710 El Toro Rd, Lake Forest, CA 92630, United States

Location on the map

Lake Forest, Orange County, California, US

Phone: +1 949-707-0193
Site: https://stores.staples.com/ca/la...

Opening hours

Monday:8 AM–9 PM
Tuesday:8 AM–9 PM
Wednesday:8 AM–9 PM
Thursday:8 AM–9 PM
Friday:8 AM–9 PM
Saturday:9 AM–9 PM
Sunday:10 AM–6 PM

Edit info

Total reviews rating 4.2

91 Reviews for Staples 2024:

Review №1

2024-03-26 21:41:08

Love the copy staff. Professionalism and compassion for our projects.Ive had the best service from Melanie numerous times and she is always so helpful in making sure my projects come out the way I want and need them to be. Today was a great lamination so I can present with professionalism in my job. Thank you Melanie.Also saw how Cameron helped a lady struggling to get her resume sent over. English wasnt her main language and Cameron calmly and compassionately walked her through the steps and got the job done. I hope she gets the job.and thanks to the management team for creating a safe fun work place where excellence like this is created.See you on the next project.Thanks Dan and MJ

Review №2

2024-06-15 19:08:08

For a number of year I have used Staples to get my office supplies. What is not available in the store, I order the item via the internet available in the store so there is no downtime. I especially like that Staples offers coffee, tea, and office break foods. It is my one-stop shop.

Review №3

2024-05-29 00:16:14

I’ve had two bad experiences at this Staples location. The store itself is fine, but an employee named Jonathan is rude to customers, unnecessarily so. Especially the more elderly customers. His tone of voice is annoyed, I saw him roll his eyes at an older man, and he is generally rude. I was also helped by Chad, who was helpful and professional. But the other man needs to be disciplined—I never leave reviews, but he is very disrespectful.

Review №4

2024-06-25 19:18:08

I have been dealing with Staples for over 10 years at various locations in OC. The store on El Toro Rd. has a wide variety of choices in every category and the staff is well trained and helpful in answering questions.

Review №5

2024-04-24 22:32:18

Use this place to print from time to time, but this time when I went in the cashier decided to complain to me about the fact they are adding female characters to a board game he plays and had a prominent pro-isreal pin on his uniform. I dont want your politics I just want to buy stationary

Review №6

2024-03-26 20:49:38

Matthew is FANTASTIC !just like in Europe/- very knowledgeable, kind,understanding and helpful+🎁great at resolving ANY PROBLEM/ISSUE.which makes this particular store a 💎 GEM.I am very pleased with my experience and his incredible diplomatic skills .Thank you !

Review №7

2024-04-03 19:14:48

Just to let you know Melany Mendoza-Silva was awesome. She was extremely helpful and a pleasure to work with. You are fortunate to have her.Blane Bardsley

Review №8

2023-12-04 07:23:25

Cameron in print services called me because my holiday card was coming out blurry and he wanted to give me options before he completed the job. I went to the store, he helped me with the card and then helped me apply the discount that wasnt working for me online. He went above what he had to do, and I got my cards earlier, and for a great price. Ive had prints come out wonky at another Staples and no one has ever called me to check if thats what I wanted. Ive always had a good experience at this store.

Review №9

2024-06-05 02:33:45

We had to purchase a new laptop staples had extremely knowledgeable & helpful associates like Matt. Thank you so much!

Review №10

2024-04-24 20:20:54

Good location, clean and organized. However I noticed that some of the items were either way cheaper than Amazon or way more expensive than Amazon. Do your homework.

Review №11

2023-11-29 01:16:10

I need to print some holiday theme letters at the store, in the print department, a gentleman named Jay has patiently helped me throughout. I am very very happy about his manner and service, will come back

Review №12

2023-05-12 02:45:32

This Stapples fully deserves a 5 star ranking. People are so nice and helpful there.I went yesterday to order two stamps for my business. The lady taking our order was super efficient and of great advise. The two stamps were ready the next morning, price was very reasonable for something that essential.The cashier was also very efficient, he proposed us the reward program.I will always go to this Stapples now.

Review №13

2023-05-17 06:42:57

Had to get 3 reports that were about 180 pages each and was really worried about getting it done, but the service was so great from Henry and I got my reports even sooner than I had asked for! Definitely will be using Staples for all my printing needs from now on. Thank you, Henry!

Review №14

2023-05-12 21:02:08

I went to this Staples today to print a form from my e- mail. I didnt quite understand the instructions that I had read on line and I got quite confused on what really is a very simple thingSteve was an absolutely awesome man, kind, patient and polite. He really helped me out. Thanks Stevethin

Review №15

2023-10-11 12:27:17

We ordered a soccer team banner with grommets and the banner we received did NOT come with grommets. Customer service refused to replace the banner nor give a refund.

Review №16

2022-06-01 21:26:52

I went to the Rancho store to do a print job. I told them I would like to do a test print and if it looks good I would like to use my own special paper. I explained what I was copying and what the paper was. He said he would be happy to help but his tray 5 was broken. He recommended I drive to this location on El Toro and they would happily assist. I get to this location and explain the details again and she said she would not be willing to assist but wouldnt explain why. Huh?

Review №17

2020-12-19 21:48:45

This store is somewhat hit and miss. I went at the beginning of the pandemic to complete my home office needs, and was met by warm, friendly staff members who were eager to assist me. My most recent trip was for package of labels, and the gal who helped me couldnt have been less interested in doing so. They werent busy, so her apathy was confusing to me. Ill update after my next visit, assuming that Ill make one.

Review №18

2017-09-28 22:24:48

Staples always has great customer service but the quality of the products they carry is not very good. Bought a desk and a chair here and the desk came broken and chipped and the chair broke within 2 weeks. They returned both items for me easily and were nice, but I with the quality would have been better.

Review №19

2019-05-28 20:41:17

Natalie is an awesome hard worker. Handling a busy afternoon with ease. While making sure everyone is happy and helped in the most professional way possible. Best place to get your print needs and other office accessories!

Review №20

2020-10-08 21:25:37

Paul, the manager at this Lake Forest location is outstanding, dedicated, extremely knowledgeable about Staples products and services! He is truly an asset to this store and its customers, and is a consummate professional! Hes an awesome hard worker and offers to assist the customer with genuine superior service in-store, and superior,service, after you leave the store! .On 9/16 he helped us select an ink cartridge that we paid for at the register for $71.99 . We later needed to call back to have the charge credited to our Staples account. Paul, took time out of his busy schedule to help us to make sure we received credit! Paul, thank you so very much for your consistent superior customer service in and out of Staples! You were so kind to help us. You are awesome with a great attitude! Thank you!Sincerely,Chris and Wanda Askins CavaliereMission Viejo, CA

Review №21

2023-03-10 05:24:38

Brandon (who was helping out in the print center) was a lifesaver tonight. Not only was he incredibly helpful, he also juggled a number of customers simultaneously with a smile on his face and with professional grace.

Review №22

2015-02-27 01:01:20

I just called to check on a printer in stock. Chandler responded promptly by asking for information on the printer and located it. He offered to place it on hold until the end of business the next day. Also told me to whom I needed to ask for the printer when I go in to Staples. Excellent service and very friendly and kind.I will return to this Staples in the future.Rhonda Reardon

Review №23

2018-08-01 06:26:40

My wife experienced a very unfair treatment last night at Staples To us, it looks like a racial discrimination to Asian customers.She went to Staples (Lake Forest, CA) to print some photos. The staff at print department first asked her to do it on self-service machine. After she found that the machine was not able to provide photo printing,she turned to the staff for help. However, the staff put her on waiting impatiently and worked on other task. My wife thought he might be working on other customers order which came in ahead of her, so she kept waiting and waiting. During this time, that staff even helped another customer, a white blonde lady,who came in after her and serviced that customer in a much more polite way. My wife became a little unhappy;however, she was still under control. After that staff finished help the customer who came in after her, she asked him politely if he could help her print out the photos because she needed them urgently. Unacceptably, that staff asked my wife, in a very impatient and rude way, to go to Walmart to do the printing because that was cheaper. My wife thought she was treated unfairly and became angry about it. She went to the store manager to complain about what had happened. The store manager helped her on the print but never said a word about any apology. We don’t know whether or not because my wife is an Asian that they treated her that way.Any way, we just want to let everyone know about this unhappy experience at Staples (Lake Forest, CA). We will never ever go to that store again. Walmart IS way better. 😤😤😤😤😤😤😤😤😤😤😤😤

Review №24

2020-11-16 18:36:19

Never buy anything from Staples branded products. I had purchased some cables staples branded with lifetime warranty by staples. They were very low quality and broke in short time. Then I found out Staples them selves does not honor the warranty, but a third party company. They require you to provide a copy of the receipt.So, I paid 3 times as much as other cables and got lower quality

Review №25

2022-06-08 21:46:18

I just needed to make copies! When you walk in you are greeted! Nice!Then I needed a quick refresher on how to get going...Gal was friendly and helpful. Made it all easier!🤗T.Y.

Review №26

2013-02-02 01:27:39

So I brought my thumb drive to get a few things printed from off of it, the print center was in the middle of printing a massive job and wouldnt be done for a few hours. The only option was getting a color picture print and paying full price. They didnt have an additional machine to do side prints nor did they offer to make my prints at regular price because it was the only option given to me other than coming another day. i was not being a complicated customer i was understanding about their huge job and only wanted simple plain old prints made i didnt have pictures nor did i want or need picture paper prints. i felt they gave poor customer service. I have been coming to this store for a while now, not that they owe it to me, but if compensated for being put out due to their lack of printers it would have made me a thankful happy returning customer. I ended up going to 3D prints (muirands/ el toro) which was much friendlier and closer to my house. If you decide to go to their store call before hand instead of wasting time and gas getting there only to be told come another day.

Review №27

2018-07-26 21:49:06

Employees, including the store manager, walk around and smile at you but non of them ever asks if they can help you find what you came in for. Even after I approached and asked them my question, I was simply pointed to the isle. Otherwise store is relatively clean and stocked.

Review №28

2019-08-10 21:24:39

Store is great. Printing section is managed by kind of lazy people Asked them for help. An d what took me an hour took them 2 minutes. And this is after they saw me struggling. So if you need printing service try to get them to do it. They are lazy but eventually they will.

Review №29

2015-06-12 23:42:19

This is not the 1st time I have walked had a cart full of items and walked out of the store with nothing. None of the employees and/or managers know how to read a coupon or accept one. I tried to explain to both the cashier and manager and they both looked at me with a blank stare. I will never shop at Staples again and I will make sure to tell everyone about the terrible customer service...on my blog, on Twitter, Facebook and tsu

Review №30

2023-03-26 02:58:18

Such a great printing department team! Gabriel and Melany were so friendly and helpful!

Review №31

2019-08-21 05:12:41

Great store and people theyre so nice and friendly. Personal shout out to Natalie (copy&print) she is awesome. W e use staples for our business printing and shes always there to help me. 👍

Review №32

2018-09-15 17:03:55

Theyve got excellent customer service and helped me make an exchange and went the extra mile even though I didnt have the receipt. Thanks in particular to Ali, I was in and out in 5 minutes.

Review №33

2018-06-05 18:49:16

Not even 1. Took back phone for battery replacement ... multiple times. Still not working and no solutions offerred. Seriously not interested. Wont be back. Wasted $30 and hours of time. Very disappointed.

Review №34

2019-07-30 22:08:58

I brought in a giant stack of papers to copy. I figured it would be about 7-15 cents per scan. They tried to charge me $0.50 Per copy. There are no prices anywhere, you pay first then scan. Then after youre done scanning, you figure out how much it is.. Ripoff

Review №35

2018-02-25 22:12:06

Big John was really helpful. We were getting a new printer and he explained to me what the printer does and he explained that we get new ink every month.

Review №36

2016-04-05 03:02:40

Sami, one of the employees, is the BEST! He was very sweet and patient while helping me with my transaction. Thank you! 5*****

Review №37

2018-01-30 16:17:20

I needed to know where the mice were, in order to buy one for the computer. The employee, showed me exactly where they were. I bought one mouse. Nice customer service-

Review №38

2019-11-21 04:41:48

Usually has what I want.

Review №39

2018-12-11 22:53:01

Got a great deal for the printer ink I needed so badly. I was helped by a knowledgeable employee and the total experience was very positive.

Review №40

2018-09-16 00:59:21

Usually the service and inventory are good. However, sometimes the online stock quantities are inaccurate, so it is good to check before going if you are going only for that item.

Review №41

2021-07-04 20:21:58

Horrible service copy print center older female glasses gave the print info after that no acknowledgment waited 10 minutes then she started helping others I spoke to a manager who apologized a total 15 minutes nothing got printed horrible service

Review №42

2018-07-27 17:07:31

Prices not always lowest, but they do price match. Ordering from home w one hour pickup is handy.

Review №43

2023-02-10 21:09:00

I went there to take passport pictures. They are very fast and professional.

Review №44

2018-06-10 02:25:05

Was able to get in and out with what I needed. Quick stop and they were very helpful. Also the prices were very reasonable.

Review №45

2018-07-19 02:43:57

Neil in Copy & Print is the best I have ever met in this store. Knowledgeable, courteous, patient & efficient !

Review №46

2022-05-13 01:36:17

Super friendly employees, lots of parking, clean store and well stocked

Review №47

2014-11-15 19:49:32

Two staff in, both completely inept so there is no staff to help. This Staples is awful, just go to another one.

Review №48

2019-08-23 15:53:34

Natalie knows the meaning of customer service, really enjoyed working with this store, thank you

Review №49

2023-03-11 19:33:42

Well stocked & friendly, knowledgeable staff.

Review №50

2019-02-16 06:26:36

Just needed printer ink n since the inks need to be locked up, I needed help. The salesman was right there to open case! Boom, less than 15 minutes in n out!

Review №51

2015-03-17 14:05:10

I get consistently good service from the employees at this store. Especially in the print department.

Review №52

2018-10-31 22:35:38

Helpful and knowledgeable staff. Couldnt find refill for my sheaffer ballpoint.

Review №53

2019-01-06 22:25:36

The copy center even though only one employee to help out 4 customers he handled everything very well and what I needed Very professional and curtious

Review №54

2018-08-02 22:36:47

I always find what I need, staff is helpful, and store was cool on a very hot day

Review №55

2019-01-26 21:28:55

Neil in the copy and printer center was extremely polite and helpful today.

Review №56

2022-05-31 22:39:29

Thank you Cameron for your excellent customer service!

Review №57

2019-04-10 15:35:40

Easy store to use, and they had a nice sale on printer ink.

Review №58

2019-03-18 20:20:12

The service was great, employees knew their product.

Review №59

2018-05-22 20:06:03

The copy center staff provides excellent personal customer service

Review №60

2019-01-15 17:37:29

Good personal. Knew where everything was at. Told me about good deals.. Storage boxes.

Review №61

2019-04-05 05:09:39

Wont go back because the printing department dont know how make stickers for my car

Review №62

2019-04-07 06:08:11

Great customer assistance from staff and Good location.

Review №63

2018-09-03 02:41:43

Good e,experience. Santigo wasvery kind and helpful.

Review №64

2017-06-09 02:53:53

Really helped on my slammed computer and did a price match for a year of security and repairs!

Review №65

2018-05-31 15:50:00

The copy center employee is rude and unhelpful. I would much rather go anywhere else.

Review №66

2018-03-02 03:05:03

I feel so bad for staples just because unprofessional store manager 0 customer service.

Review №67

2015-01-04 20:12:39

Non-existent management. I have had poor customer experiences multiple times at this location.

Review №68

2016-05-01 05:18:38

Bad service, they dont know how to use rewards and coupons.

Review №69

2018-11-16 23:22:42

Running late to send stuff and they got UPS in there store

Review №70

2018-08-20 04:20:49

A very efficient staff and helpful too!

Review №71

2019-03-08 05:21:12

Fast efficient service with professional demeanor.

Review №72

2018-08-05 21:03:02

Always have what I need at reasonable prices!!

Review №73

2017-04-27 00:29:33

Professional, friendly and very helpful service.

Review №74

2018-07-11 21:15:03

Good prices. Knowledgeable staff.

Review №75

2018-10-19 04:48:51

Very helpful and friendly staff.

Review №76

2016-11-19 00:49:37

Everything was available there for any kind of printing.

Review №77

2019-05-15 15:55:23

Awesome customer service!

Review №78

2017-11-10 00:29:26

Excellent Customer care.

Review №79

2019-05-11 07:56:26

Great customer service!!

Review №80

2019-12-29 23:37:26

Excellent & Friendly service

Review №81

2018-08-10 22:10:44

All went Good!

Review №82

2018-06-17 14:42:20

Very nice staff

Review №83

2019-01-13 21:49:23

In and out with a ups drop off

Review №84

2018-08-05 22:07:08

Great staff.

Review №85

2017-02-08 09:01:52

Friendly staff.

Review №86

2019-06-24 17:47:22

🙄😘😙😄b DVDs

Review №87

2018-07-03 00:09:02

Typical Staples

Review №88

2023-08-15 00:29:34

I do not recommend this store to make copies. The staffs attention is terrible since they have no service vocation and are not willing to help when their machines malfunction. I went to make some copies of some documentation and the print came out with stripes and different colors like a literal rainbow. I approached their staff to ask for help and they told me that the machine printed like this and that they couldnt help me! A shame STAPLES, hire technicians to fix the machines and workers who want to work.

Review №89

2018-07-30 02:17:48

I liked it and so did everyone.

Review №90

2017-10-07 04:29:39

Great products and Great prices

Review №91

2019-03-30 16:16:59

Excellent