Presentation on Map Reviews Nearby

Staples in Aliso Viejo

3.7 (55) 26791 Aliso Creek Rd, Aliso Viejo, CA 92656, United States

Location on the map

Aliso Viejo, Orange County, California, US

Phone: +1 949-448-4120
Site: https://stores.staples.com/ca/al...

Opening hours

Monday:8 AM–9 PM
Tuesday:8 AM–9 PM
Wednesday:8 AM–9 PM
Thursday:8 AM–9 PM
Friday:8 AM–9 PM
Saturday:9 AM–9 PM
Sunday:10 AM–6 PM

Edit info

Total reviews rating 3.7

55 Reviews for Staples 2024:

Review №1

2024-06-18 23:52:48

There should be minus stars for this place. Had to fax paperwork for Housing.....cost me $77.00!!!! Over $2.00 per page to fax! Im sorry but this is a TOTAL RIP.OFF!!!!! I will NEVER come here again!!! Big boo to Staples! And minus 100 stars to you!!!

Review №2

2024-03-06 20:53:22

Came here to do an Amazon return. Have purchased here several times but today was awful. Whoever works in the printing section named Kaylee was awful and rude. Didn’t even acknowledge me or say hi and when I mentioned something to him he said he was helping another customer and I said yeah but even right now I’m a customer too and he said “you’re doing a return”. This type of attitude is horrible and he should be fired. you work in customer service and this was terrible. I will gladly never come back after this experience.

Review №3

2024-06-16 03:52:08

Its says on their website and on the phone that they close at 9. I got there at 8:07 and the doors were shut. Its so frustrating when these places dont update their hours. There were at least 10 people that tried to go into staples and didnt know that their closing time was changed. I know it may not seem like a big deal, but I just got off work and would have gone on my break if I had known that they actually closed at 8.

Review №4

2024-05-26 18:33:26

Thank you for the quality customer service, professional, friendly and the ease of finding the supplies I needed through the helpful staff was a positive experience.

Review №5

2024-06-01 21:37:20

Most of experience was great, but, I believe, nithing’s perfect (5 stars)

Review №6

2023-10-07 15:58:08

I used the hour pick up option for a product at this store. I had two small kids in the car and I was in a rush. Shahin, the manager, didn’t hesitate to run out my order to my car. I don’t think curbside was an option but he was so kind to help me so I didn’t have to get my kids out for such a small and short task. Once he got me my item, I asked him about the color and again, he didn’t hesitate to go back in and get me a new color. He did not make me feel like I was an inconvenience at all. People around seemed to know of his kindness as he even got a shout out from another customer driving by shouting about his tendency to be helpful. He was extremely helpful and you can tell that he held such a high value for moms and kids with his actions and words. Thank you Shahin, you made that morning go so seamlessly!

Review №7

2023-07-10 01:10:33

A HUGE thank you to all employees who helped out at the store today. They were able to help complete my laminating project in a pinch and were very kind and went above and beyond for all their customers trying to accommodate everyone. 10/10 to all! Thank you again!

Review №8

2024-07-01 19:00:25

Aliso Viejo store. Knowledge and friendly staff

Review №9

2023-05-29 02:23:02

I used to come here very often because they are one of the only supply stores in Aliso Viejo. But everything changed when today, I enter the store and immediately the store clerk asked Are you here to walk around or buy something?. I replied that we were here to browse and the store clerked yelled, Then get out of my shop!. Extremely rude service, and I am very disappointed with Staples.

Review №10

2019-12-14 17:42:08

I have shopped at this Staples store frequently, and have always been well assisted and informed of products they carry and products they recommended, and have always received the utmost care. This past after Thanksgiving sale event, I purchased a laptop computer on sale which was one of the various selections, in which I purchased. Though I do not purchase expensive items without previous research, I purchased the laptop based on reviews while in the store. While my order was being written up, I was encouraged to purchase software and protection which was installed by their great technicians. Well, to my surprised, after picking up my new computer after all data was transferred from my old computer, I was dissatisfied by the computers performance, in which I returned it within a few days because it was covered within their 30 day satisfaction guarantee. Well, I was well assisted by their sales team who listened to my issues regarding the returned computer in which I was directed to a HP Pavilion on sale, which I purchased and have been happy ever since. I appreciate all the effort, skill, knowledge, technical service and great customer service. Thank you so much Staples team!!

Review №11

2019-12-11 00:25:04

I have shopped at this Staples store for several years, and have never had a problem finding what I need for all my stationery needs. Each staff member has always been helpful, accommodating, knowledgeable, informative, thoughtful, and considerate, even with my returns. Recently, I shopped the after Thanksgiving sale to purchase a laptop computer which I was very disappointed with. After discussing my dissatisfaction with the computer with one of their salesman, I easily returned it the next day, and was assisted by a different salesman who showed me other laptop options, in which I purchased a HP laptop, a little more in cost but on sale, well-built with better performance, and met all my needs and expectations. After having my data transferred to my new computer by their skillful technician, I am now so happy with my new computer, and the salesmen and staff who took the time, energy, and effort to ensure that my purchases met my needs and satisfaction. I have no complaints whatsoever, only compliments. I highly recommend this store.

Review №12

2020-09-25 02:54:56

Excellent customer service provided by Skyelar, Print and Marketing Supervisor! I was next in line for my printing and I observed how well she handled her customers, making sure they were completely happy with their printing. She kept the work flow moving smoothly, efficiently and with expertise! Very impressed! Great team!

Review №13

2022-06-12 01:24:04

A+++ to Matthew and the crew at Staples! Thank you Matthew for going above and beyond for all of your help. I made a boo-boo and thought a $549 printer didn’t make it in my car. I had the help of Shahin (sp?) who I had asked to review the footage and check the inventory. This they did and I still couldn’t find the printer. I had 5 packages that were shipped of products that I had purchased 4 that were supposed to go to Arizona and 1 that was supposed to go to Atlanta. 3 ended up going to Atlanta. When I called and explained the situation and asked for pre-paid UPS labels to be issued and a refund for the packages… Matthew didn’t even blink an eye and said yes and emailed the labels. After the 3 packages arrived in Atlanta my friend had to repackage the ones that were supposed to get shipped to Arizona.In a panicked frenzy after checking the house, office and everywhere in between I asked my girlfriend if she noticed in the boxes if there was a printer… thank you baby Jesus…it was there!During another outing to Staples today I let Matthew know that there was no need for me to review the camera footage and that it was found. Grateful to the associates at Staples for keeping cool and making going above and beyond and helping.It’s rare that when a company/associates make a mistake that the actually acknowledge or try to make it right. I feel like most customer service associates deflect and lack ownership and attempt to make the situation rightBRAVO…I most certainly could never work in a customer service position because I am not cool like a cucumber.Thanks again guys!

Review №14

2022-08-20 01:26:06

Matthew helped me out. If you download the APP you get 10 off.I got supplies for special needs classes and every cent counts. Prices super competitive with dollar tree/ Walmart! Check it out !

Review №15

2021-09-05 03:56:55

I wanted to give a shout out to Matthew that works at the Aliso Viejo Staples. I took my grandson back to store as he didn’t think his wireless mouse worked. Matthew showed him where the USB was located in the mouse and gave him some handy tips. Fabulous customer service. My grandson talked on way home how nice he was to him.😊😊

Review №16

2017-06-08 22:29:37

The sales clerk Karen was helpful in pointing me to what I needed, unfortunately the company has a new check out system that would NOT allow me to use my card as a credit. Despite several requests and asking for a manager to help me who was clueless. I will NOT be returning, there are enough other office supply store options.

Review №17

2019-08-19 21:41:26

This place is amazing! I came in with a rushed printing order that I was very worried about, but there was no need to worry because the staff here is so incredibly helpful and accommodating! Danny was especially friendly and professional. He helped me with everything I needed quickly and diligently. I am incredibly pleased with the customer service I received and would like to thank Staples and everyone working there for their unparalleled service.

Review №18

2024-05-14 02:57:07

Easy to find a new desk chair

Review №19

2018-09-19 04:35:55

The manager appeared to be at a cash register so I walked toward him with my son to purchase some things and he immediately in a condescending manner told me to back up to some random location because in his opinion I wasn’t providing enough space to a person at another cash register with a dog on leash - which wasn’t true. I soon was helped and the cashier didn’t know how to make change when I covered the penny.

Review №20

2023-05-18 04:47:40

Such great customer service at the print center. They helped me get my order perfect.

Review №21

2021-08-22 19:41:02

Jim helped me out big time finding a pencil pouch! I was looking for plain black and we looked and couldn’t find one. He went through a wholebox to luckily find just a single black one. Big thanks again to Jim for making my day.

Review №22

2016-05-07 19:04:35

I took my iPhone 5c for them to fix a cracked screen this past Sunday, but they convinced me to also change the battery. It cost me $100 to fix the screen but they ruined the battery so never ever have them change your battery. You might as well just get a new phone from Apple because its going to cost you that much and you wont have a phone to use. I hope they needed my 100 but if they needed it that much they should have just asked I might have given it to them and probably still had a workable phone. I really dont get stores that do this. So for all those Apple users out there, dont make the same mistakes I did. But Apple care and have them fix your phone issues because they know what they are doing.

Review №23

2018-12-14 23:29:59

It was just a quick visit to find a way to to repair an office desk chair I had purchased a couple of years ago. And very quickly, the manager obliged with a store repair in no time at all. Great job.

Review №24

2019-11-13 22:24:01

Croshawn Thompson is awesome. He went way out of his way to help me. I do very few reviews and Im honored to do one for him. Get personality funny (Eddie Murphy) and very helpful. Thank u very much Croshawn. I hope Staple appreciate you

Review №25

2022-07-28 22:54:00

Have been going to this store since 1998 and it’s manpower changes have made this store worse than any other store in the area. Customer service is almost non- existent and staples management does not care. Will never visit this store again!!!

Review №26

2021-04-13 13:17:05

The employees were efficient and friendly, especially Leo, he was so patient to help us scan a whole stack of legal documents. Great customer service.

Review №27

2019-05-21 19:11:29

Terrible customer service. I was waiting in line and the woman cashier said no stop wait for him and pointed to the other cashier turned her back to me and continue to do something on the computer.This is why bRick and mortar stores will be going out of business because no one has customer service any more at any stores anymore not department stores, not high-end stores and not in low end stores.

Review №28

2019-03-31 01:04:53

Not happy at all with the employees, and customer service. I am not one to complain often, but their trash customer service just bothered me too much. there are many other office supply stores that i will be going to now. I wont come back here.

Review №29

2020-07-20 21:15:25

We use their print department for our business and they r so efficient, nice and on the ball! Super friendly team! Very happy with Staples in Aliso! ✌🏻🙏🏻❤️

Review №30

2017-05-18 04:22:32

Bad customer services Im not going back to that store, they tell me, we have the item they tell me to come back in5 days because is on one box on the back and they dont have time to loo for it, that answer was stupid from supervisor they have gray t-shirt and glasses I don see her name, staples better star changed bad members

Review №31

2018-12-21 23:14:09

Just a regular good old Staples. Standard. Good staff here though - thats one thing thats a bit different. Everytime Im in here, the staff is always super helpful & friendly...

Review №32

2017-11-02 16:48:01

Lady at the cashier shouldnt be in a position that demands paicience, politeness and motivation to answering questions about availability of products. I dont come back there anymore.

Review №33

2019-12-19 22:46:51

I was shopping and they kicked us out when we were about to buy something. Their reason wnot buying anything Terrible Customer Service

Review №34

2020-12-08 07:36:20

Super kind and helpful staff. Literally everyone I encountered at this location. Very pleasant Staples experience.

Review №35

2022-12-01 11:01:39

Staffs were helpful and super friendly. Good selection and the price is reasonable.

Review №36

2017-02-11 03:00:28

Its nice theres a staples everywhere for all your studying, paper, pens, etc needs. The prices are higher than other places. I go here for any emergency paper supplies.

Review №37

2019-12-19 22:45:17

They kicked me out of the store twice because I was not buying something. I was looking for ideas to buy later because I did not have the money on me.

Review №38

2017-02-06 07:23:00

Office supplies are shoved into the back ever since the redesign in favor of crappy offbrand Android tablets, which is pretty bad for a place named after an office supply.

Review №39

2017-08-18 01:19:14

The prices here are unbelievably and shockingly high! But the store is well laid out and the people are nice.

Review №40

2018-04-18 16:55:02

Good staff, always slow here so whenever you come you dont have to wait to be helped.

Review №41

2018-03-11 21:39:18

Bad service waste of time. Even the manager Tyler doesn’t know how things work. They deserve 0

Review №42

2017-10-18 02:47:18

Thank you to the tall red Staples wizard for finding the perfect computer monitor for me!

Review №43

2024-06-20 17:02:45

Bad service

Review №44

2023-03-13 21:16:18

Staples makes it easy, great place.

Review №45

2017-01-17 03:33:51

Store is tiny now. Still have some good products.

Review №46

2016-02-29 05:25:28

Good experience. Had what we needed with plenty of choices. Friendly staff.

Review №47

2014-11-16 03:31:38

Why would they stay open until 9 pm all week and then close at 7 on saturday??!! LAME

Review №48

2016-12-30 20:14:06

The best . Great service. Clean bathrooms. Awesome.

Review №49

2019-12-19 22:44:58

They kicked me out because I was looking to buy something

Review №50

2018-08-15 21:10:52

This is not Staples this is a five below so this is my rating for Five Below

Review №51

2018-10-16 23:34:12

The works there were helpful

Review №52

2019-04-05 16:49:01

Omg everyone!!!!!!! I now know where dumb and dumber work!!!

Review №53

2023-05-16 03:52:09

Leo

Review №54

2017-12-21 21:07:43

Good people

Review №55

2024-07-05 21:38:17

Staples is my go-to stationery store. It is close by, almost always have what I want. The sales people and cashiers are generally very helpful. I am also able to take my Amazon Return Packages there. Little or no wait and get a 15% off coupon for next purchase.