Staples in Grass Valley

Review №1

2024-06-13 22:35:04

I frequent the Staples store in Grass Valley, because it carries most of the office supplies I need. Theyre reasonably priced too. The cashiers have been really friendly and helpful too.

Review №2

2024-06-12 07:38:00

06/11/2024 @ approx 6:00pmWent in just to pick up a pack of letter envelopes and since I was there I remembered I have been meaning to get a paper card laminated for my wallet since they offer those services in their printing department.I stood in line behind one gentleman as we waited patiently for the lady ahead of us as she was wrapping her stuff up to leave, then the gentleman in front of me was helped next. Upon standing and waiting to be helped next I watched the female employee (early 50s with ashy blonde hair and glasses) helping this customer that only need a print job done but of over a hundred copies on a specialized paper, she had placed his order for next day pick-up which is totally understandable for the quantity size but she seemed confused and unable to do a print job for the work order itself. I then had 3 others in line behind me and there should have been more help behind the counter to efficiently bring services to the volume of customers in line which really was not that busy. I came to the conclusion that she was not capable of handling the work load as a single person but then also realized she did not have the skills for the job position she had been given. After 20 minutes of waiting though, she was finally able to get to me, and I asked to get a single (one) lamination the size of a credit card laminated and she asked for me to leave it and do a pick-up order for the next day as she was really backed up which made no sense at all as it would have only taken about a minute to do as there is no computer needed to work a simple laminator! She could have easily just done the lamination and been done, but instead wants to process a next day pick-up work order which would have actually taken longer to process the printout than the lamination that I watched her struggle to do for myself beforehand. It is no wonder why she is so backed up! The employee should have had more help as she clearly lacks the skills of multi-tasking and prioritizing small tasks alongside larger tasks in order to tackle the work load efficiently to satisfy ALL customers on her own as the employer most likely expects of her.I then went over to the cashier to purchase my small pack of envelopes that I originally went in for and the cashier was talking to his current customer but they continued talking as he ignored the fact that he had another customer waiting to be rang up. I am sorry, but did I walk in to a social club and not an office supply store? Are you there to make friends or satisfy the customers that you rely on to get a paycheck?In my 30+ years of specializing in customer service, also having 20 years experience in computing, electronics, and paperwork filing skills, being a current assistant manager now at my current company and working with my employees and pleasing my customers, this experience here at Staples is a complete disgrace and embarrassment!This short visit and yet unexpected experience at Staples is a reminder why I do not usually come here in the first place and will never step foot in here again as this has not been the first bad experience, but multiple, with their lack of integrity, knowledge, and urgency when it comes to serving those that they rely on the most: THE CUSTOMER.

Review №3

2022-08-05 23:04:06

I came in for a new phone battery. I went straight to the tech desk for help. The employee was really slow in arriving at the desk. I was informed that Staples does not carry phone batteries, but he did offer up advice.

Review №4

2024-06-23 18:45:00

Very informative personnel at Staples in Grass Valley to help choose the right combo of cartridge inks for my printer.

Review №5

2023-12-21 00:51:15

If you need to use UPS services, dont bother going to this location. The employees have no idea how to do any of it. I asked the employee if I could send documents next day UPS and he immediately complained that I would need to package everything myself... he was rude for absolutely no reason at the outset. Obviously I had planned to do that anyway. So I spent 30 minutes getting everything ready and then when the employee came back to help me, he said they couldnt do next day. Not true. When he checked his system, they could, in fact do it. I ended up leaving because they couldnt figure out how to charge me correctly and clearly didnt want to enter all of the addresses into their system for shipment. I also heard him tell multiple other customers that they couldnt offer mailing services. All of this apparently because he wanted to take his lunch and is clearly just not competent enough to enter an address in a computer.This mans superior told me I would need to go to an actual UPS store to make my shipments. I drove to yhe nearest store and after waiting in line for over an hour, was told that I needed to go to a different location. The useless employees at Staples couldnt even tell me how to get competent service from an actual UPS location. I literally wasted 3 hours of my day trying to mail documents because of this man and his manager. Neither of which could handle their job.

Review №6

2024-06-06 20:16:15

The absolute slowest place to return any packages. Always a queue and extremely slow employees

Review №7

2024-05-03 03:12:09

The local Staples store is a great place to get what I need.

Review №8

2022-04-19 14:08:33

Not only were the girls behind the counter courteous and gracious enough to help me make my card, they had 500 printed up faster than I could make it home. Probably took him about 15 minutes it was great probably the best experience Ive had in a store of this type 💯❤️❤️❤️. THANK YOU SO MUCH JESSICA THAT WAS PROBABLY THE BEST EXPERIENCE IVE HAD IN A RETAIL STORE IN A LONG TIME GOD BLESS YOU!

Review №9

2024-01-19 21:45:29

Get the app on your phone and get ready for helpful associates to get you the best bang for your buck!

Review №10

2023-03-14 03:05:47

I went in to get a shipping label printed . Not something I do often. Jessica I think was managment was a complete jerk to me because i didnt know how to print an emailed adress label from my phone ( I could berate you if you showed up at my job. But I wouldnt)Joanna was sweet and helpful