Presentation on Map Reviews Nearby

Sports Basement Sunnyvale in Sunnyvale

4.6 (199) 1177 Kern Ave, Sunnyvale, CA 94085, United States

Location on the map

Sunnyvale, Santa Clara County, California, US

Phone: +1 408-598-4240
Site: https://shop.sportsbasement.com/

Opening hours

Monday:11 AM–8 PM
Tuesday:11 AM–8 PM
Wednesday:11 AM–8 PM
Thursday:11 AM–8 PM
Friday:11 AM–8 PM
Saturday:10 AM–7 PM
Sunday:10 AM–7 PM

Edit info

Total reviews rating 4.6

199 Reviews for Sports Basement Sunnyvale 2024:

Review №1

2024-04-10 01:21:20

I went to Sports Basement to see what sales they had on snowboard gear. As a beginner, I didn’t expect to make a purchase, but Dennis helped me out! We found a preloved snowboard and a new set of bindings that fit my budget. Dennis was knowledgeable, and he assured me that the equipment was appropriate for my skill level. He installed the bindings for me, explaining that the duck stance would best suit me. I know I got a great deal and I have Dennis to thank!

Review №2

2024-04-17 03:06:33

Was very happy with our bike purchase. The staff were friendly and the stores selection is vast.

Review №3

2024-06-07 01:29:06

The staff are great but the check out is very slow and long lines I am surprised that I have not write any review for sports basement. Great sports and outdoor shop at discounted prices. The staff are amazing and they are always there to help.

Review №4

2024-03-20 18:56:47

Gosh, I wish I had known this place a long time ago. They have plenty of stocks. Everything you need for winter stuff. Most importantly, I brought my son there and he was occupied by looking and playing under clothing racks. They put a lot of interesting stuff under there to weight the racks. He spent a long while and I had time for myself to do shopping! My son loves coming here.

Review №5

2024-06-04 23:15:55

Bike staff was 5 stars. They were VERY busy and made sure everyone was taken care of.Pretty sure one of the guys missed his lunch break to take care of customers!

Review №6

2024-04-14 23:58:30

Wonderful experience selecting a kids bike today! Thanks to Jake for his awesome help in helping us select a good bike, great suggestions and tuning the bike to fit my sons stature. Thanks Jake! And thanks to Sports Basement for the wonderful experience!!

Review №7

2024-02-14 23:59:25

Alex is very knowledgeable and friendly! He was a huge help with shoes today. I would highly recommend him to anyone looking for running shoes. He knows his shoes, what they have in stock and can help you figure out the best fit for you. Great Hire Sports Basement!

Review №8

2024-03-12 21:57:48

I usually go to the Redwood City store for the service. I did not see any staff while we shopped. I did find some gently used running shoes for 1/3 of the retail price and also picked up replacement swim goggles.

Review №9

2024-01-02 20:25:35

Its now my go-to place for buying sports equipments. I bought my first snowboard & binding & boots here. The experience was great. The staff are helpful, patient, even with a lot of customers asking questions.Besides that, their return policy is fantastic. I dont even know how Sports Basement make money with this return policy. I bought a snowboard pants but its too small with my protective gear on. But I have already used it for a couple of times and they agree to return! Which gives me courage to buy a more expensive pants. Because I know sports basement wont fail me. They are not trying to do business for once.Overall, I would strongly recommend every sport lover to shopping in Sports basement!

Review №10

2023-01-31 03:08:11

Brought my bike in to have some components & rims upgraded. The staff was very professional, friendly, and accommodating. Rolando went out of his way to assist and guide me with the selection process. He was most helpful. I was very satisfied with the result, and work that was done on my XC mountain bike. I highly recommend Sport Basements Sunnyvale bicycle department for your bicycle needs.

Review №11

2024-04-19 22:44:04

Ski rental staff is great and prices are excellent. Always get my kids gear here and the guys are super helpful and its always quick and easy. Thanks!

Review №12

2024-02-23 11:12:02

The real secret are the people who work at the store. Very considerate kind and professional. Not to mention all the equipment and gear you might need. I have bought some running shoes hiking gear and ski clothing. Enjoy

Review №13

2024-01-13 00:37:45

Today, I went to exchange my snowboard binding from L to XL. Initially, the cashier staff was friendly and understanding. I took my snowboard to try the new binding and left the L size at the front. After trying it, I returned to pay for the new one and return the old binding. However, Kayla, who assisted me, was quite rude and didnt seem to care about my concerns when I explained. Fortunately, Sport Basement allowed the exchange, but the overall experience was not great. I found her name on the receipt, and to be more specific, she appeared to be a manager that always stay in the cashier zone present from the time I entered until I left around 3 pm - 4 pm. Just sharing this feedback for potential service improvement.

Review №14

2023-12-22 20:57:01

I love this place. The people are super kind and friendly. This is one of the very few retail stores today where people actually wanna help and accommodate. I ended up renting snowboards and cancelled the trip last minute because everyone got sick. I brought the gear back the next day and Owen, a super friendly team member, was able to help by refunding the full rental amount. I already love this place but will definitely keep coming back!!

Review №15

2024-04-21 22:22:11

Bikes, skii, shoes, apparel, backpacking, tenting... Very good place.

Review №16

2023-01-13 09:05:41

I just cannot believe I gotdiscriminated in a retail store in 2023. The guy said I cannot try the ski boots unless I purchase a pair of socks? I didnt pick up his horrible attitude, he finally brought a new boots for me. He refused to get other size or kind of ski boots, later on I asked his colleague to help me finding different size boots. This thing happened on January 12th 2023. #Sport basement ( the guy is white guys, shift should be later afternoon, I was there around 5:30-7:10pm)

Review №17

2024-03-08 03:27:26

Sport basement has everything you could need for your ski trip. My friend and I rented ski equipment and jackets. Lucas was super helpful and attentive. Definitely coming back!

Review №18

2024-02-16 02:22:29

New system implemented to streamline rental pickup shows promise, but still has some room to improve. Heard others complain, but went well for me. Would be awesome to add an online check-in and/or to receive a message when youre near the top of the queue.

Review №19

2024-02-07 16:49:40

I’ve been a big fan of Sports Basement. I love the outdoors, and this one in Sunnyvale was a regular must visit for me with my weekly Costco trip. I think the customer service, selection, frequent sales, membership perks, and events are a true must-visit for me a few times a month.However, this last time I went and returned an item I purchased back in November. It was a $40 item. This is only the second time I’ve ever returned an item, and the first time it wasn’t anybody’s fault.I assume I had a manager help me because he gave me the 2nd degree on the return. It was a heart rate chest strap which a bike sales associate help me select, and assured me that if it didn’t work out for me, I can always bring it back.Well it was the day. My second return ever to Sports Basement (includes all my shopping at Sports Basement).Mr. Customer service asked me why I was returning. I said, I got a Garmin watch for Xmas which does the heart rate checking for me already, and the chest strap wasn’t getting used because it was cumbersome.He said, so you’re returning it out of convenience.Excuse me?You’re returning it out of convenience. We aren’t a rental place for these.Silence…. I’m stunned. I’ve become ‘that’ person in this guys eyes.He’s looking down my long receipt (I bought about $1000 worth of stuff on that receipt - one of the big sales they had).Well, I wasn’t looking at it that way… (I’m thinking, did I miss the policy on returns here? I hate returning things and this is the prime example why. Normally I’d just sell it used on Craigslist, but this time I was, for whatever reason, willing to come in, stand in line…)Has this been used?Yes.Shakes his head. “Well that’s a total loss for us.”Silence. Still stunned. Now I’m being shamed in public.Well what do you…“I’m still going to take care of this for you.”At this point, I was thinking. I’ve spent several thousands of dollars this past year and I returned one item… and it was because it was defective…Just as I was thinking… forget it…He processed the return. I tapped my card.I would have returned it much sooner. But Ive been out of town. Got terribly sick. I was just starting to get back to normal to run errands.It’s been about a week now since that experience. I still have strong feelings about this. A lot of people ask mewhy Im selling a like new item (on FB marketplace/craigslist), and I tell them Im against returning things. I know what its like on the other side of things, having worked in retail before and having sold stuff as a small business.But still... Ill never forget the way he made me feel.I guess I won’t be shopping here as much anymore. It’ll save me thousands this year. Well, Ill probably spend it at my favorite Co-Op instead.

Review №20

2018-06-09 21:17:43

Nice place to shop for sports wear and inventory.The space is huge and packed with everything.There are separate sections for different sports and it is clearly marked with signs under the ceiling.They have couple fitting rooms.Check it is fast and staff is helpful enough.

Review №21

2023-12-28 19:15:44

I love sports basement, but not this location. Several years of needing to come to this location out of convenience. When I dont need help, its fine. When I do, its awful. Staff at this location almost always are dragging their feet to help me, even something as simple as checkout. Redwood City is far better and staff are always welcoming. I wrote a review several years ago, about their poor customer service and it still hasnt improved. What a shame. EDIT: What are you doing to improve customer experience at this location?

Review №22

2022-08-21 22:01:06

Great warehouse style store that has pretty much all your camping, sports and exercise needs under one roof.You can even pick up a snowboard in August.

Review №23

2024-04-06 23:08:54

We saw so many great prices with their snow sale going on. Huge thank you for allowing us to use the back room for our Womens Clothing Swap!

Review №24

2024-01-02 18:36:22

Brought a bike in during the height of the holiday season for an unexpected crank arm repair. Staff (Rolando) did a quick fix that would hold me over for a bit and walked me through the cost and timeline for a more permanent fix. Everything was very clearly communicated and the bike was done a couple days ahead of schedule!

Review №25

2024-03-14 20:28:04

Had a great experience getting my ski bindings calibrated. River had to hunt down my bindings on the indemnification list, but he took the extra time to do so.

Review №26

2022-02-28 01:28:02

This place is full of sports!You have bikes, skis, snowboard, swimming, tennis, all the sports that you could think off.You have the service, like bike tuning/rental, ski/snowboard boots fitting/rental, etc.The staff is friendly, knowledgeable and helpful!You will have 30% off if you are a member!

Review №27

2023-12-17 21:54:13

Justin did an excellent job helping me find ski boots for my small feet. He was very knowledgeable and patient which I appreciate when making a big purchase. I would definitely recommend this place

Review №28

2023-11-30 19:45:04

I shop here often and can almost always find what I need. Great inventory and selection, and all the employees are super friendly and helpful.But I want to specifically call out Thomas from the snowboarding area. I dont know how this store managed to employ a professional backcountry photographer as their snow sports expert, but I cant thank them enough. We had been looking for snowboarding boots that would fit my wifes feet for literally years in countless stores and he got her in the perfect boot in 10 minutes. Hes also one of the few people that didnt immediately dismiss us when we said she was an advanced, aggressive rider, and instead spent all the time we needed measuring her up and gave us amazing recommendations for boots, bindings, and board that would match her exact riding style and preferences. If you live in the bay area, its worth driving to Sunnyvale just to get his input.

Review №29

2023-06-05 02:53:22

Did a bike rental and a purchase here. Both were great experiences.The bike rental rate was very reasonable. Easy in and out, perfect for our needs! Will consider renting other equipment.The bike department had very helpful and friendly staff! They were not trying to push a sale and made sure we made a purchase we were going to be happy with. And the prices were pretty good too.Overall, very impressed and will definitely make Sports Basement my go to.

Review №30

2023-10-09 00:18:07

I had a great experience becoming a member and purchasing snowboard/accessories at Sports Basement because Jack and friends were willing to help out and teach me how to choose the right board and boots. Im especially grateful for Jacks patience and expertise. Will come back and buy more :)

Review №31

2024-01-19 19:58:59

3 Star giving for the fact that they kept *reserved* ski rental customer waiting in line for an hour during peak seasons Friday noon time. I think the management would need to do something to speed up the process and service for both *walkin* and *reserved* customers... Thank youUpdate review on 24Jan which is roughly one month after original review: lowering to 2 star as I dont see wait time improvement AT ALL for even reserved line. SAYING SORRY FOR KEEPING CUSTOMER WAITING IS NOT GETTING OUR TIME BACK. This is UNBELIEVABLE and UNACCEPTABLE. PLEASE improve.

Review №32

2023-09-25 01:45:00

I was able to find everything we need. so far experience was fine until the very end. The cashier (Kayla) didnt have no interest in being there. As my wife thanked her kindly for ringing out our items, she replied yup and looked down at her phone. That type of energy would most likely keep up from shopping there again. Hopefully your team looks into this comment and take some consideration on improving the retail experience.

Review №33

2023-06-20 19:27:43

I always like Sports Basement as a place to buy outdoor gears and their customer service. This review is for the bike shop and especially for Rolando who worked on my bike tirelessly and professionally whenever I brought it in for issues. He was able to fix problems that other bike shop caused. He is very friendly and approachable. He always listens to the customer and finds the root cause. I highly recommend him if you want to have your bike serviced or fixed.

Review №34

2024-03-07 19:31:26

A good place to buy or rent ski gear. Good deals and the people who work here are always friendly and helpful.

Review №35

2024-01-25 19:34:02

A very nice assistant helped me find the correct size and fit for ski boots and wasnt a pushy salesman at all!

Review №36

2016-07-31 21:54:50

Large warehouse for sporting goods but surprisingly difficult finding what you want. Plenty of categories of products but selection is far and few in between. Seems like they just kinda dabble in every category but not a lot to choose from from each.

Review №37

2023-11-26 23:32:47

That store place was a sloppy mess - disorganized - difficult to find anything - workers did not know the stock. The final cashier was good. I am use to the pleasant surrounding, efficiency & happy manner & pride in the workers at the Redwood City store which gets my 5 star rating! Only 1 star for Santa Clara store….Sorry!

Review №38

2022-10-06 17:18:25

If u looking for something Accesories for ur bike and sports rental they have it all. One stop shop. I really like it, i will recommend. Thank you

Review №39

2023-11-28 01:18:44

Totally let down! If I could give zero stars, I absolutely would. Came in looking for ski boots, right? Waited there for a crazy long hour and a half. The guy says there are no boots that fit me in the store and hes gonna check the stock, but guess what? He ditches me to help people who came in way after I did! So there I am, waiting and waiting, and for what? Nothing! After all that time, just walked out empty-handed. Seriously, what a waste of time and totally awful service!

Review №40

2024-01-08 19:07:44

ABSOLUTELY HORRIBLE !I signed up for the Northstar Ski Bus Trip, Due to the ineptitude of Sports Basement Staff on the bus, myself & 4 others were STRANDED! The bus departed without us. Thank you Tahoe Ski Trips, your bus was a lifesaver returning us home safely.AND - Tahoe Ski Trips did not charge us for the ride home.Just Terrible Business Practices, just terrible!

Review №41

2023-06-24 22:14:09

The bike shop is super friendly and helpful. I needed a rear tire replaced, which is always kind of a pain in the neck, and they got it done in 10 minutes while I browsed the store! Getting your bike serviced at SB is worth it; have the pros do it right and in less time, and spend more time riding.

Review №42

2024-07-02 03:13:26

Helpful staff are ready to answer your questions about the merchandise and activities that bring you into this store. Large selection of clothing, shoes, nutrition, and equipment for snow sports, running, hiking, swimming, cycling, soccer, racquet sports, yoga, weights, and more. Most big names are represented as well as some indie brands. Smartwool, shoe, and battery recycling are available here, too.Parking is generally available in the free lot, though on busy days, you could end up on the street. The trees drip sap, so while you can return to a shaded car, expect a speckled windshield.

Review №43

2023-11-07 00:26:58

Sports Basement is a very well-stocked, friendly, affordable, and welcoming place to find any sports gear that you need! They have all the top brands (e.g., Columbia, Burton, Patagonia, Camelbak, Yeti), as well as their own. I’ve never had an issue finding exactly what I needed.They have an excellent equipment / clothing rental program, too, especially for seasonal items. Each snow season, I’ve rented snow gear and other fun things (Yeti coolers, snowshoes, etc.) to use on trips to Tahoe!Store associates are always available to help with any technical questions, product recommendations, and practical advice. I always walk out of there with much more than I anticipated buying in the first place because there are always huge sales.I’ve signed up to join the Basementeer program, which gives 10% off most purchases of goods in-store and online. Highly recommend checking out Sports Basement before going anywhere else.

Review №44

2023-05-28 20:20:55

Kudos to Alex! He was a shoe expert that helped me and my friend find the perfect shoes for our old beat up feet. He was so patient and knowledgeable!Prices are Great too! One of my fave stores for years!!

Review №45

2024-06-12 23:31:06

Alex was extremely nice and helpful. I went in to buy three pairs of shoes, a pair of insoles, and a couple pairs of socks. He went above and beyond his job. He has been helping us for over ten years. He still remembers us. And because of him we got everything we needed and spent 539 dollars, which is with the membership discount. Thank you for the excellent customer service.

Review №46

2022-05-23 23:13:46

Had my tires replaced with newer tubeless setup. It was a fast, friendly and amazing service. Awesome job by the repair team.

Review №47

2023-12-31 01:59:46

This is my first sporting good store of choice. As long as they do business with a vendor, they can special order anything from that vendor; great feature not available with others.

Review №48

2024-03-06 02:43:23

A big thank you to Ronnie who helped me out with my road bike today. Excellent service 🙌

Review №49

2023-09-22 23:47:20

Have been regulars at this local store over the years. As the kids grew, we rented skis, bought camping, cycling, team sports, and ski gear. They are super-friendly, have a good selection, great prices especially for members, and love that they are local. Have also ordered online when items are not in stock in the local store.

Review №50

2023-03-07 05:13:38

Best boot fitters in the area! My wife and I got skis and boots today from Thomas! Came out with skis, boots and bindings for 40% off! Ive been boot fitted a few times and Thomas knew his stuff more than anyone else. He actually took the time to explain how the boot should actually fit, found out Ive been given too big of boots previously. His ski knowledge is immense too. The entire staff is awesome. We are both super happy with our decision to buy our own skis from here.

Review №51

2023-08-20 18:49:11

The bike shop is awesome. On more than one occasion George has shared his extensive expertise and time to help me make the right purchase and Chris helped me out with a new bike I was having trouble with that I purchased elsewhere. I’ll be coming to this location as long as I’m in the area.

Review №52

2024-03-23 23:10:06

A lot of great stuff at great price :) And more importantly friendly staffs at the store. You may need to wait to get help in busy hours.The only thing is that I usually wait in the check-out line for quite long time ( maybe because I often visit during sale during weekend.. )

Review №53

2024-03-21 03:17:56

Staff is nice, but they need more of them. The Sunnyvale store was overwhelmed with customers in the ski department

Review №54

2024-03-30 00:36:05

Bad operation. Waited for one hour to change seasonal rental of skis and no one told me to check in or anything till. Wasted one hour!!! Not recommend

Review №55

2023-06-28 23:46:11

The staff is great except for two ladies at the cashier. The item I wanted to buy looked old so I was concerned the stain wouldn’t come off so the customer support staff told me to ask the front desk to clean up. I made the request and they gave the looks—looking at each other like I wasn’t existed, after the stain came off and I said thank you, the lady was silent and ignored me. Terrible. I like their customer service staff but not sure if I want to come back anymore. An unpleasant experience is a big turnoff

Review №56

2017-11-23 23:20:36

I visit this place month to stock my protein bars and powders. Get my hydration and everything for running plus shoes. A great shop for shopping sporty things!

Review №57

2023-02-15 00:09:15

I called the day before to confirm you had the shoes I wanted in stock, and you did. I easily found the shoes the day I came and tried on two different sizes to make sure I got a good fit. I then looked at mountain bikes... the gentleman there was quite knowledgeable and helped me figure out what my options were... great service! Thanks!

Review №58

2023-11-19 00:11:12

Sports basement continues to be a solid source for all your sporting goods needs. Great selection of products, wide variety of brands, knowledgeable and passionate staff members and prices that youd expect.

Review №59

2023-07-13 22:28:30

This is my 3rd trip in this year for repairs to my mountain bike. The turnaround time is usually the next day. The labor is spot on and the prices are reasonable. They put in some extra time to fix my handlebars, even though I had damaged them beyond repair. They did not charge me for this, as they could not fix it. One of the guys even printed me a map of Baylands, showing me the trail layouts and how to get to hiway 84 from the trailhead. I have been a customer service manager for the last 25 years and the level of consistent service I receive at this location is far beyond what I have experienced at other shops. Please let the guys know what a great job they are doing! See you on the trails!!

Review №60

2023-02-14 05:40:52

The employees are extremely helpful and always give great customer service. We were shopping for some new clothes for our snowboarding trip and also want to rent ski’s for my bf as he doesn’t snowboard and the employees helped him get fitted for boots and length of the skis. We are all ready for our trip next weekend!

Review №61

2024-01-22 06:13:37

We love to shop in Sports Basement Sunnyvale, plenty of selection always find what im looking for. Good price!

Review №62

2024-01-02 01:43:55

I always find a great discount here. Their rental ski program is super popular and helped me a lot when I started skiing.

Review №63

2023-12-24 01:14:15

Justin fitted me with the right snowboard boots! He is very knowledgeable and patient. Great experience!

Review №64

2023-02-08 05:09:19

Ive never really shopped at Sports Basement, but today I did and what a great selection at fantastic prices! The staff I spoke to both in rental returns and checkout were kind and helpful. I even bought the membership, because Ill be a regular.

Review №65

2023-03-14 02:03:54

Its a great store somewhat similar to REI. Store is huge so hold on to your kids as they might get lost in one of the camping gears or canoes. Staff is knowledgeable and awesome. I purchased a set of shoe insoles and my feet cant thank much.

Review №66

2023-11-27 03:04:17

Poorly run store, employees don’t seem to know much about skis or boots, wouldn’t recommend getting fitted here.With all the sale signs it looks like the store is going out of business, especially with how messy the whole store is, doesn’t make me want to shop here again,

Review №67

2022-12-06 10:02:18

This location is large with a great selection. Several trips here for hiking gear and causal jackets - always a positive experience with helpful/knowledgeable employees on-site. I became a Basementeer and take advantage of the member discount often! Great return policy and easy to lease rental gear. Highly recommend Sunnyvale Sports Basement.

Review №68

2019-05-05 02:39:09

Good place for sports items. They are next to 1080 residence inn hotel on Lawrence road, close to Frys

Review №69

2023-02-16 17:41:11

Ive rented skis (skis/boots/poles for the season), purchased ski tuning tools, bought used skis (and had bindings mounted), and bought climbing gear at this store. Also took the SB ski bus from this store twice and tried on ski/snowboard clothing and ski boots here (but ended up purchasing the clothing from the SB Campbell store). Generally had a great experience with the staff in ski/snowboard, in rentals, and at the cashier. 3 different people in rentals helped me rent my gear, change the skis to longer ones, upgrade the skis, change the boots out for a different size, and change the poles out to a different size. Shout out to Thomas and River in Ski/Snowboard for helping me size boots, choose new bindings to go with my used skis and get the bindings mounted. Just note that if you need to rent winter stuff, it can be really busy on Wednesday and Thursday evenings and rental appointments are recommended.

Review №70

2023-11-07 00:03:12

Walked in, found some surprising deals, ended up with a new carbon road bike that I could try out first without any hassle... Great experience! :)

Review №71

2023-10-19 01:58:19

Sometimes you wish things would work out just like the employees say they will and it doesn’t here. Was told my racket would be done restringing in 2 days, i call on day 3 and they haven’t started it yet because they didn’t know what tension to string it at… so what if I didn’t call?? Then i’m supposed to be texted when it’s done. I call back a few hours later asking if it’s done and of course it’s done i just didn’t receive the text.. will be going to support a local tennis shop instead of dealing with the incompetency here

Review №72

2023-02-07 01:02:44

I dont know the name of the lady that checked me out, but she was awesome! She understood my need to switch items. She also understood my problem with the price, and helped me out with a discount. I became a member and she has earned my loyalty!

Review №73

2023-02-01 23:19:22

Came here to get a set of walkie-talkies before a multi-car trip. Found them okay but had issues finding batteries for them. The staff were helpful but ultimately the batteries were nowhere to be found and I had to make an extra stop at the nearby Lowe’s to get them. Could have been smoother.

Review №74

2024-04-16 01:21:23

Extremely knowledgeable, patient, and friendly staff and some great deals

Review №75

2022-11-20 05:52:16

I recently shopped at SB Redwood City and the service was exceptional! Floor staff and register staff really helped us with some sizes that weren’t available in their store but another store had it. They even were able to ship it to my friends house so I could get it there! When service is t always great these days, the team at Redwood City really made a big difference. Thank you!

Review №76

2023-06-21 00:35:38

The shop has a really good feel. Everything is laid out nicely and very easy to find. Staffers are very courteous and always eager to help. Overall a pleasant experience. :)

Review №77

2023-11-14 19:15:27

I needed to do a complicated return and the store staff was amazingly helpful and made sure to go through the process carefully and accurately. Super impressed and pleased with their service!

Review №78

2022-03-31 00:16:26

My husband and I enjoy shopping at this store. They have high quality items and helpful staff. On our most recent trip my husband was specifically looking for some supportive walking shoes. The fella that was working in the shoe department was able to recommend a couple pairs of shoes after watching him walk a little and then stand without wearing his shoes. The assistance was greatly appreciated and Im sure it saved us a bunch of time as my husband only tried on two pairs of shoes and really enjoyed the second pair.Thanks guys!!

Review №79

2017-06-03 03:07:39

This is the place where I pick up my bib packets for Turkey Trot, the Heart & sole run 2017 and this years 2017 SJ Giants Race! Its an awesome place to find running shoes and meet fellow runners in the running community!

Review №80

2023-02-11 05:49:14

Came in recently to rent ski gear and purchase clothing for skiing. Large selection of popular ski brands / athletic clothing and good prices compared to REI. They also have a very nice second hand section. Also, has prob the largest ski equipment rental service. Can rent equipment as well as clothing at good prices. Recommend reserving the rental ahead of time, esp before Friday and weekend as the rental queues can get long

Review №81

2023-06-09 18:00:29

I went to the store at Sunnyvale on June 6 at noon. I decided to purchase a Prelove ski board. The mark price is $388. I brought it to the front to pay. A young lady whose name Kayla was there. I talked to her and ask her for some discount. I show her the web page of EVO on my phone, told her that the same model (Brand New) is on sale right now. Kayla counter offer me $300 for the Prelove one. I accepted the offer and paid, got the receipt. then I ask her to keep it inside until I come to pick up laterIn the afternoon by the time around 5pm, I came to the store again with my son, daughter and my mom. I show the receipt to the staff, A young man whose names Jeff came out from the office and talk to meHe told me that I pay the wrong price. He refused to give me back the ski board but provided me two options, either I pay more or cancel the deal then refund me.I told Jeff that is not right. I told him that because I have already paid for the merchandise. Your company took my payment and the ski board is belone to me lawfully. You can not cancel the deal without I agree. I want to take the ski board back with meJeff still refused to do so. He said I pay the wrong price because I kept ask for the discount in the morning. I also put pressure on the staff, the young lady Kayla. That is why she would sell me the ski board with a lower priceI think customer ask for discount is very common if they feel the merchandise is priced too high. It is not a wrong thing to do. Of couruse, business also can decline it. There is nothing about right or wrong.And the most ridiculous thing is Jeff said that I put pressure on Kayla, make her sell me the ski board with a lower price.Kayla is an aldult who works for a retail store, not a 8 years girl. If Jeff and Kayla think customer ask for discount are painful amd harmful to them. Then I think these two guys are disqualified to wrok for the retail business or industryHowever, I got very angry so that made my voice were going up. Jeff said I was yelling at him, so he asked me to leave the store but still refused to give me back the ski boardMy 10 years old son was watching. My five years old daughter was watching. My 75 years old mom was wattching. A lot of people are watching. They were waitng in line to pay. They were seeing this happening. I was being kicking out of the store.He prohibited me to get enter into the store even though I am going to purchase two more ski kit. I was being humiliated in front of a lot people by the store manager— Jeff.I am a normal shopper. Went to the store, paid for the merchandise, transation went through. pick it up later. But my personal belonging was detained unlawfully for a ridiculous reason by the store manager. Also being humiliated in front of the publicThis matter end it up with the police come and I had my ski board backThis is the worst shopping experience I have ever had in my life. I can not believe that Sport Basement hire such a idiot guy and have him to manager the whole store.I am doing noting wrong but being treated in this way. I feel very very bad after this matter. I think Sport Basement should not hire this kinds of disqualified employees. They will harm the customer and the businessI am asking an offical apologize here from Sport Basement and Jeff, the store manager of Sunnyvale—————————-Follow upAnd the day after this review was posted, the Store Manager Jeff have one of his employee called me and explain to me what I was doing wrong, like asking for the discount multiple times……….( what? Customer ask for discount is wrong… hahahaha….),discussed the problem in the store very loudly, yelled at the store manager…. etc. What? The store is detaining the customer’s personal belongings, but you don’t allow customer get angry?the young man keeps saying that the store has the authority to cancel the deal, because the merchandise still in of the store. What?And the conversation with the young man end with a threaten, the young man told me that if I go to their store again, they will make me arrested

Review №82

2022-04-05 23:01:08

I appreciate this retailer for their amazing selection of athletic clothes, gear and footwear. The layout is well done and the staff are helpful.The only negative things I will share:Poor selection of clothes in xsPoor selection of footwear if one wears a 5 - 5.5The merchandise is pricey, but the quality of the products warrant the pricing.One can also join their membership and receive 10% off all purchases.I would recommend this retailer.

Review №83

2022-11-29 05:50:46

The cashier is very helpful trying to find our membership information so we get the max discounts. Quite happy with the snow jacket I purchased but what annoyed us is he didn’t remove the security tag and I might need to take another trip just for that matter.

Review №84

2018-01-04 18:07:09

Huge selection, attractive price, friendly staff, rental for bikes, skiing, camping, wetsuits and more. I attended a kayak club event in the summit room

Review №85

2022-04-09 19:06:01

Let’s be clear……. I’m VERY much a beginner when it comes to bikes. My friend talked me into doing a sprint triathlon with her and I feel very blessed that Sports Basement was suggested to me for renting my bike. My every experience with them has been above and beyond the best customer service. Everyone has been very informative (and kind and patient with such a beginner).5 stars! They have gained a faithful customer for sure!

Review №86

2021-12-06 16:36:23

Everyone is so friendly, efficient, and knowledgeable. I went to gather up some gear as I will be going snowboarding for my first time, and I knew absolutely nothing about the ins and outs of the sport. Everyone, from the rental desk to the floor associates to checkout, was extremely helpful and excited for me. A special shout out to Jennifer who helped talk me through the clothing purchases and make the best decisions for what I needed and my price range! I love this place. Highly recommend.

Review №87

2023-03-27 14:38:38

I had the best service by one of your Gen-X female employees on Sunday 3/26. It took me 30 minutes with her help sorting through stacked boxes for the right color, fit and shoe size. Give her employee of the month!

Review №88

2023-11-28 19:18:22

Waiting 11am to open! 11:06 still not open! I can’t afford to waste 6 mins. I just go to REI late and next time and not comeback here. Good luck!

Review №89

2023-02-02 23:04:52

Amazing collection of indoor, outdoor gear. Camping, running, etc. Great customer service, knowledgeable employees and very helpful. The Pre-Loved/ Used items are the bomb. Great collection of slightly used items with the best deals compared to any outdoor activity store.

Review №90

2023-02-14 01:47:57

The employee helped us to have a test ride on bikes. And they were able to price match on the same bike we found online. Everything was smooth and easy to talk to staffs.

Review №91

2023-02-08 01:45:38

Awesome store with lots of great deals and very friendly staff! My boyfriend and I come here frequently. They always have a great selection of ski gear in the winter and outdoor gear year-round!

Review №92

2023-11-18 19:32:13

I really enjoy shopping at Sports Basement Sunnyvale! I can always find the high quality stuff my family need, and the price is good with membership. The stuff is friendly to help if any question.

Review №93

2023-04-17 07:16:48

Love Sports Basement Sunnyvale! Staff is great, very nice selection, and the whole vibe is wonderful. (The Redwood City store is great too)Shoutout to Rolando in the bike shop who has helped me with my bike a few times and is Very knowledgeable and friendly.Some considerations:1) Raised the price of tennis stringing from $15 to $25 (could be more now even?) I now take racquets elsewhere. Maybe offer a service for Basmenteers in which string 5 rackets and get the labor of 6th one free?2) Love the addition of the “used section” Fun seeing what may find! Gets me in the store and find I end up buying something else once in the door.3) Any outdoors garage sales any time soon? Want to make sure I don’t miss out. Will you email?—————-Highly recommend this store. Thanks for serving the community, offering services like ski bus, and just being a top notch store!

Review №94

2024-05-02 01:11:04

Good customer service, large variety of products.

Review №95

2022-03-15 23:35:07

Great staff, service, and selection. The membership is completely worth it, especially when the sales starts. Rental staff was also super nice, went above and beyond, and squeezed my friend in even though it was just past closing time. Saved our next day ski trip! Would recommend Sports Basement to everyone!

Review №96

2023-01-07 03:35:57

Sports basement is a great go-to place for all sports-related equipment, clothes, and advice on what to buy. It has great prices and deals, I always get good advice if I ask for it or need it, too. The variety of products at different price points is amazing. I also like that they recycle equipment and rent equipment at excellent prices.

Review №97

2023-09-11 22:47:48

I came in to buy the Altras Womens Olympus 5 MiD GTX hiking boots waterproof, but could not find it in the 2 stores I visited, the Sunnyvale and Redwood City, CA. I ended up buying the Lone Peak boots, however, I am growing displeased with my decision because I feel I could use the additional cushioning and thicker sole, plus it rubbs against my back foot when I climb (although otherwise pretty comfortable boot). Please let me know when you start selling the waterproof version of Womens Olympus 5 MID GTX, so I can return these and get me what I feel is a better fit. Please let me know, so I can plan accordingly, or just return these and get the Olympus from another store?

Review №98

2022-05-12 19:19:30

Sports Basement Sunnyvale is my favorite Sports Basement. There is so much gear, clothes and information in this store! Its spacious, well lit, well organized and I have yet to encounter anyone who works there who is anything less than friendly and helpful. I always leave wishing I had more time to spend. The new-ish used gear area offered some interesting deals. GREAT bicycle department with loads of biking gear and clothes. Everything from supplies for the DIY maintenance person to bells and decorations for kids bikes. Great prices and selection of tires, tubes and accessories. The only disappointment and the reason for my 4 star review unfortunately did come from the bike department: bike helmets. Helmets were tucked away on a back wall - many out of reach and with few tester or display helmets. So trying on a helmet means finding and opening boxes. There were several high end adult options but, other than a couple dozen size small cap and helmet combo helmets on clearance there wasnt much for under $75 in adult medium or large sizes. Maybe its a supply chain thing but I didnt find anything in my budget that fit.

Review №99

2023-10-19 01:47:24

The staff in the Ski Zone was very knowable with snowboard and ski equipment. I was very confident with our purchase and will absolutely return for my sports equipment needs.

Review №100

2023-04-22 05:11:14

This place is amazing! The staff here are super helpful and they have everything youd need for outdoor activities. The ski rentals are great, just be sure to make a reservation since it can get pretty busy.

Review №101

2022-05-24 01:41:12

I am writing this review to thank and acknowledge Jeffs exceptional customer service who helped me with finding an item that wasnt on the floor which I was told that this location would have from the Campbell store. I wouldve totally wasted my time driving to this location if it wasnt with his help. He checked the stores inventory, went above and beyond to locate the item which was just arrived a few hours ago. Very pleasant experience, I will prob shop at this location moving forward. Thank you again Jeff

Review №102

2024-04-14 23:38:59

This is the go to sports goods store.Its local, and the employees are knowledgeable so they can advise you if you need help.They have almost everything ( Track and field sortiments are a little hard to find )

Review №103

2024-04-08 19:24:54

Very helpful staff and a lot of shoes to choose from.

Review №104

2024-02-12 16:54:13

The guy Cole was very helpful in the ski rental department! Thanks!

Review №105

2022-12-27 21:22:25

Sports Basement Sunnyvale has such helpful sales associates in every section, and the sweetest cashiers ever! They always have the answers and make sure we can get what we need somehow, someway. All staff are super knowledgeable and helpful. Checking out is super smooth and easy with fast and helpful cashiers.Sports Basement Sunnyvale has everything, and literally… everything you would ever NEED from Patagonia to Vuori to hiking needs to snow gear and rentals. You got it all in one spot 😎

Review №106

2022-03-23 21:38:42

The sales associate who helped us in the ski area was provided very valuable product advice. Very good service and expertise. He spent a lot of time with us to make sure everything was set up properly. It’s rare, but much appreciated to see such detailed service these days!

Review №107

2022-04-11 19:28:06

I flew into San Francisco early in the morning and it was a beautiful day. I thought renting a bike last minute and enjoying the day would be a good idea. I arrived at Sports Basement, and one of the bike techs (Andrew I believe) went out of his way and department to find me a rental last minute. He made a great recommendation on shoes and gear and I was out riding within an hour. He also made a fantastic recommendation for a ride!

Review №108

2022-09-02 06:03:34

Sports Basement Sunnyvale is my go to place for bicycle repairs, sports clothing, and camping needs. I purchased my bicycle there, and I take my bike there for all maintenance. The staff is very friendly, knowledgeable, and helpful. I love the SB program that allows me to exchange my propane cylinders for my stove for free. I also appreciate that Sports Basement offers bib pickup for races and supports the community.

Review №109

2022-07-22 01:45:53

You do, indeed, have everything under the sun for outdoor enthusiasts- except clothes for any woman over size 14. There is an occasional XL tank top or pair of shorts but they are few and far between. It seems SB doesnt think that plus size woman like the outdoors. Shame on you. We want to be comfortable out on the trails, slopes, course, water, or wherever. Very disappointed.I went back to confirm I hadnt missed the wall of plus sized clothes. I asked a very sweet and helpful sales person who showed me what was available. Your wall is approx 5 feet of yoga pants, shirts and sports bras. Completely inappropriate for hiking, biking, or swimming. So flummoxed that you would consider this an adequate supply of sports clothing that I took away a star and probably wont be back - even for things I could easily find in here like biking supplies and hiking boots.

Review №110

2022-01-23 20:03:42

Originally started as a store that sold end-of-line and old model sporting goods at low prices with a smattering of new model items at MSRP, it has morphed into a store that sells primarily new model items at MSRP relying on your paid participation in their affinity program to get a 10% discount on your purchase. So it used to be a place to get great stuff at great prices but now its a place to get great stuff at sometimes OK prices. That said, the store clerks are friendly and helpful and the bike repair crew is well-trained

Review №111

2022-03-02 20:16:30

Great gear at good prices. Just picked up ski equipment for myself and my wife at their end-of-the-season sale for 30% off. Store workers were very helpful in explaining what gear made sense for our ability level of skiing. Some equipment wasnt available in their store but was available at other stores so they helped get that equipment shipped.Prior to this weve rented ski gear twice from Sports Basement. Both times were good though picking up rental equipment on friday night is maybe not recommended as we had to wait in line for like 20+ minutes since many other people were also picking up skis. Thursday night pickup would have been better (I think) and wouldnt have cost any more since the rentals are for 2-4 days and not including pick-up/drop-off days.

Review №112

2022-09-29 01:54:56

This is one of my favorite stores. Every time I come here I buy so much stuff at great prices. I’ve also bought great stuff from them online. They have a huge selection of name brand stuff at a discount! They have lots of the same stuff as REI and Dick’s but you end up paying so much less here. This is why I love coming here! REI is closer to my house but it so worth the drive to come here because they have a much bigger selection at better prices. I am so thankful that we have Sports Basement here in the Bay Area!!

Review №113

2023-03-28 01:58:41

Have been renting Snow gear from them for a while and today I bought Snow boots. Must say amazing buying experience. Want to thank Owen for being so patient and answering all of my questions.

Review №114

2022-01-28 22:05:46

Great service with lots of stock and selections.Some of the things I’ve bought here in the order of most recent to less recent:Snowboard bindings for my wife’s new board (great customer service in the ski shop area to help choose!)Adjustable weights set for up to 52.5 lbsKids softball gloveKids soccer cleatsHiking boots (for me)Hydro flask water bottlesBike repair and tune up (not a product but the bike shop is great too)Camping/outdoor suppliesLadderball setThule medium storage container (car rack)And lots more.I’ve been coming here a long time and always appreciate their customer service and fair prices. Definitely would recommend joining the basementeers program where you save 10% off all purchases.You can also call ahead if you’d have specific questions too.

Review №115

2022-05-02 16:14:04

I am never disappointed with a trip to SB. I can get anything and everything I need for all of the activities I participate in. For my latest trip, all I needed was a new reflective vest but ended up finding a few other items I needed! Thank goodness for that 20% discount! Looking forward to more snow gear going on sale.

Review №116

2023-03-03 07:59:17

With the out of season discounts going on, I impulsively decided to buy a bunch of gear I’ve been meaning to buy within the two days I had before my weekend trip to Tahoe with friends. I bought my board and bindings yesterday but didn’t have time to find boots which was my mission for today. I came back to the store thinking that there wouldn’t be much in stock (6.5 womens being very common) and with my beginner knowledge, I would be completely lost - but thank goodness Daniel came to the rescue! Despite having to balance 5 other customers, Daniel efficiently selected the best boots to cater to my liking and was just such a pleasant person to get help from. You can tell that hes really passionate about snowboarding and was able to patiently explain everything that made sense to me even as a beginner. He has a great sense of (fun, colorful!) style that I hope to benefit from for my next bold purchase! It truly must be a prerequisite for Sports Basement to only hire the crème de la crème when it comes to knowledge and personality - but Daniel’s expertise in snow boots really blew it out of the park for me! Thank you, Daniel :)

Review №117

2022-08-23 01:19:08

Great place to shop for your sport needs! We were looking a climbing harnesses and shoes, but were new to the sport so didnt know what we should be looking for in regards to fit. An Asian brother working there came up to us and helped us out answering all the questions we had. He really knew what he was talking about. I like that the people who work at sports basement actually do these sports and know what theyre talking about!

Review №118

2022-02-16 21:42:05

I cycled to the store to get shoe inserts to protect my knee while running, and got excellent detailed advice. I stopped by Bikes to ask about my sketchy derailleur and they adjusted it (really well I have found out), measured my chain, recommended replacing it, and did this on the spot, at my request. A pleasure doing business with both departments.

Review №119

2023-03-25 05:14:51

My friend told me the 40% offer at sports basement and I went there to find snowboard gears. The staff were very helpful and helped me to find my snowboard and binding. I tried them last weekend and they were pretty nice.

Review №120

2023-06-22 22:05:18

Employee Daniel helped me pick out my perfect first pair of climbing shoes last month! He was really knowledgeable and helpful, thanks sports basement:)

Review №121

2022-02-11 02:28:37

New Tires New Tubes new rim tapes. Excellent service but takes a week a get the bike back from service.

Review №122

2023-05-25 10:07:06

Went in Wednesday afternoon(May 23th 2023) and wasn’t comfortable about the girl at the cashier’s attitude. She was talking friendly with smiles with two white guys before me and when it was my turn, she suddenly turned cold and dismissive, didn’t even looked at me. Can’t help but think that it’s related to skin color, and I can’t believe this happened in Sunnyvale where a lot of people with Asian background live.I’m not particularly sensitive about this type of thing and this was first time EVER I seriously felt that I might have been discriminated in the four years I’ve lived in the US. I submitted a complain on their website and got an apologizing email from the manager. But I will probably stick to REI for my outdoor needs in the future.

Review №123

2021-07-08 17:08:36

Went here to get swim gear as well as new running shoes. Multiple staff members assisted, everyone was helpful and courteous. I got great guidance when buying shoes to help ones that were best for someone who already has their own inserts from a podiatrist. Highly recommend this store for outdoor and sports equipment/gear!

Review №124

2023-01-08 19:59:06

The service at Sunnyvale Sports Basement was amazing. I was looking for some snowboard bindings and I got really great help - from giving advice on bindings to fixing an issue with my current pair of snow boots. I had a really painful episode of toe pain with my boots and was thinking of getting a new pair. However, the sales assistant recommended I get a pair of insoles and boy did that solve my problem. I can’t express how grateful I am to be relieved of toe pain. Shoutout to Daniel who took the extra time to help me out with my board. I’ll definitely be back!

Review №125

2022-08-06 19:20:22

We want to thanks and acknowledge Tony in rental service. He was very helpful and patience with us. He called other SB to ensure they have the item we need. He also patiently help us return and exchanged items which didnt meet our need and showed us how to pack them too. Thank you very much Tony!

Review №126

2023-04-08 23:49:02

As a black man, it feels very uncomfortable visiting this store. I bought a road bike after test ride, and I was told by one of the staff that it looks like I was stealing. Dont think they would give the same comment to a white male customer. I was directed by a third party vendor this time. Wont plan to return to do any business.

Review №127

2022-01-03 03:03:47

Well organized store. I’ve been hunting down a specific snowboard for over 2 months due to shipping delays. Went in to pick it up and all the associates I’ve contacted before actually left notes on the special order which made it quick and easy for the cashier to process. I was in and out of the store within 5 minutes.

Review №128

2021-02-24 19:28:07

I typically prefer to shop in store but came across a good deal online and needed the item quicker than anticipated. Shout out to Kate Roth for the wonderful service! She was super helpful and was able to work out the logistics to ensure my orders arrival date. Whether shopping in store or online, its always a pleasant experience shopping at Sports Basement.

Review №129

2022-03-31 23:57:50

The gang in the bike shop take the time to understand the issue and fix it properly. Whether its a tricky bottom bracket, hydraulic brakes or adding a bell and streamers, the mechanics know their stuff and get it done at a reasonable rate. Ive tried other shops in the area and SB is the one I recommend to friends of all skill levels. Sometimes need to be patient though, supply chain issues affect bike parts too and parts can be delayed - the team will keep you informed and give you alternatives if youre in a hurry.

Review №130

2023-05-22 22:30:39

This was my first time coming to this location and I was pleasantly surprised with the selection and prices. There were many options and a variety of different apparel choices and I’ll definitely be coming back here again soon!

Review №131

2023-06-06 22:38:53

Always a pleasure visiting Sports Basement. However, I think they were slammed on this particular day and I was sold a wrong product. Not a big deal, they fixed it quickly. Thats why I love SB.

Review №132

2023-05-04 22:51:40

This store has a lot of quality sporting goods. They also have a lot of discounts and I look forward to going there every time. The equipment I bought at this store has enhanced my outdoor life.

Review №133

2022-10-15 07:59:21

Loved the selection of running shoes, clothing and other gear! Very happy with my new shoes. Went for one pair, but bought two and became member! Customer service was great. Love this place

Review №134

2022-09-28 03:30:12

Great store with large diversity of products - from camping to gym and multiple sports types. Most of the store is dedicated to clothing and shoes but they also have a very large bikes section, ski and even a small climbing department.

Review №135

2022-06-04 01:29:37

Awesome company! When my newly ordered ski pants had material issues after a few days on the slopes, SB quickly sent a label for the return and shipped out a new pair to my satisfaction.

Review №136

2021-12-09 00:43:24

Update 12/8/2021:If you want to grab something cheap to go, this is an okay place.My tennis racket was scratched in multiple places when stringing here. So I think maybe I can just buy strings here. But the natural gut I bought seems clearly extruded in a couple of places. I dont know if it happened in the transportation or its a returned package. Then I think maybe its okay to buy tennis balls here. Finally it was mostly okay this time. At least they are not overpriced. But sometimes the website says in stock, but they are actually not. When I was checking out in store, I also heard one customer arguing the price label on the shelf mismatches the price in their system. So its pretty a mediocre place. I only buy stuff here when I have to.--------------------------------I re-stringed my tennis racket here. And I can only say the stringing was barely okay. Whats worse is that my racket frame was scratched a few places during the process. That shows how careless they are. I would not recommend this place for racket re-stringing.

Review №137

2023-02-14 23:52:50

They have an amazing variation of products. The have brands that are not at most sporting stores. This is my go to spot, I have an active family who does triathlons, water polo, and soccer. We are always able to find something for everyone.

Review №138

2022-12-20 08:10:27

Worst customer service I’ve ever experienced, the employee here is racist. I waited in line for 30 minutes then was told to wait in another line for 20 minutes, when I’m back, was told I had to re-wait in the back of the line. Why should I have to go to the back of the line when I’ve already waited for it? Easy guess: the other customers were all white and I’m not :) The employee’s attitude is also very condescending and rude. If they were nice maybe I would’ve accepted the situation but I’ve honestly never met a single person that treated me like this. They spoke to me in a such rude way. Like he was superior than me. Even though I have the membership I Will never come back again!!!

Review №139

2022-07-27 19:47:23

Great selection of camping equipment, outdoor apparel & shoes. I come here first whenever I need a pair of everyday tennis shoes or hiking boots. The staff is always super helpful and knowledgeable.

Review №140

2022-12-21 02:33:50

I love Sports Basement. They stock the best brands, have the best prices and the store is always clean and orderly. Staff are friendly and efficient even when they’re busy. I’m always there to buy things for myself, the family and gifts.

Review №141

2019-12-10 04:07:15

I went there to buy myself skis and ski boots. Staff was personable and friendly. 21st anniversary prices were pretty good. Had to become a member in order to benefit. My skis werent available in the right size. Had to be ordered and transferred from another store. I paid for everything (including work on the bindings) and waited for the store to notify me. This is when the minor confusion started. When I was notified, the staff hadnt worked on the bindings, despite their internal memo. It turned out that the skis were at the front office but needed to be transferred to the back office. At first, it looked like I had to come back a couple of days later. However, one of the staff members remembered me and was able to work on the bindings right away. 15 minutes later I was done and happy. Overall, good experience. The only thing that can be improved in my opinion are the store-internal information flows.

Review №142

2022-10-24 03:43:57

Sunnyvale location felt like a massive ill organized warehouse. Redwood City location on the other hand was much more pleasant to shop at. Beside the shopping environment, staffs at redwood seemed friendlier in general. At Sunnyvale store, the floor staff tending shoes area was quite helpful. He offered assistance without me asking. However, the two young men tending cashier today had spoiled the good impression. I have to say REI definitely did a better job providing a positive overall shopping experience.

Review №143

2020-01-11 20:27:44

My family and I have come here many times. The workers are all extremely kind, and this store has anything you’ll ever need sports related. They have excellent discounts and major brands. The bikes are also very well priced.Again, I cannot emphasize how kind the employees are!!

Review №144

2022-03-03 14:50:11

Updated 3-3-22, I (still) love the Sunnyvale location. I have shopped there for years now and I have never had a bad experience. The bicycle guys are excellent. I used them for a buildout of a frameset purchased elsewhere and Rolando diagnosed and fixed braking-shifting BB issues when the bike and I took a fall. They are knowledgeable, friendly, and do excellent work. Its also my go to place now for gift cards!

Review №145

2017-07-21 04:59:15

Their bike shop is great. I needed a specific tool to take off my pedals in order to travel. They special ordered the tool from the supplier, and when the supplier dropped the order from their database they had it rush ordered so I could pack my bike in time. Great service and super responsive staff.

Review №146

2023-10-31 22:50:44

The store is big with different selections of clothes, shoes, etc.. the location is also very convenient, easy access via Hwy 101.

Review №147

2022-11-09 02:03:14

Thank you for the great Snow Fest this year. Very popular but we still got to do the boot fitting for both ski and snowboard. Mike was very nice to help us find the best fit!

Review №148

2022-06-25 03:22:40

I rented a bike for 10 days. A nice cannondale carbon bike. After riding once I got COVID and I expected I didn’t had time to ride it during the rental period. I contacted the service desk and asked if they could pick it up. I wasn’t allowed to go outside. They told me they extended the period for free so I could ride still when recovered. Which I did.Super service and also very fast on their emails.Thanks team !!

Review №149

2023-03-25 22:33:51

This is a great place1 For the outdoor enthusiast, you will find just about everything you need to have a great time. Prices are reasonable, sales are wonderful. The sales associates were very helpful.

Review №150

2021-08-11 19:09:54

We had a great experience shopping for a bike for my tween. After an experience being up sold at a bike shop (with minimal guidance) we decided to check out SB. The bike staff helped us find multiple options, let us test drive (even on a busy weekend afternoon) all of them, and then hooked us up with appropriate accessories. I’d recommend SB Sunnyvale to any friends looking for a bike purchase or repair.

Review №151

2022-04-09 19:10:03

Lately for sporting goods or kids ski rental this place is my go to place. Very tasteful collection of items, friendly staff, good service. Very approachable by phone or email (had great experience with both). Never had a thing to complaint about.

Review №152

2022-04-13 22:39:06

Relaxed shopping environment and it’s where you can try the shoe without getting pressure from shop employees. The store is large enough and has designated track on the floor where you can test the shoes to see how it feel. It save your time and energy to make the purchased decision. The price is better compare to REI.

Review №153

2019-11-15 19:05:43

We like this sports basement store. we encourage all our parents and players from our club to go and shop from this store. They have good prices compare to other soccer stores.the customer service is great, because every time we need help to locate or find an item, they help and guide us until we find it.

Review №154

2015-04-10 16:09:01

I moved to the bay area a year ago, and this has become my go-to store. I bought my bike from a different LBS, but I wish I had bought it here. I have used them to service my Felt bike a few times, and they are simply great. They gave me sound advice on parts, and they were very understanding about some of my particular concerns. The staff are very friendly and helpful, although occasionally you do have to search a bit to track one down.

Review №155

2017-08-30 03:46:44

Their selection is not deep in any given area, but they have a huge breadth of high quality items. No cheap stuff that will break next week. On this visit, we bought a mountain bike. The service was super helpful, if a little sparse. We tried the bike, and got it tuned up in about 30 minutes.I only gave them 4 stars because I wish they had more options for kids.

Review №156

2022-03-23 07:02:09

Rented some snowboard gear for a friend, but the boots broke when putting them on at the start of the trip, requiring us to rent new boots from the resort. Sports Basement not only refunded the cost of the boot rentals, but reimbursed the resort rentals as well. A+ service in addition to a good selection of gear and great prices+sales.

Review №157

2021-12-18 02:22:59

My go to place when Im out and about looking for MTB parts and accessories. Was surprised when I was about to leave when I decided to check the helmet section and the Fox Speed Frame Pro was finally available! Price was awesome especially when I have a basementeer discount, quick checkout process and always friendly staff. Thank you SB!

Review №158

2022-12-30 23:43:50

Great place to rent ski and snowboard equipment. The staff is very helpful. Expect a bit of a wait time if you are here to select your rental equipment.

Review №159

2022-12-03 15:58:10

Kind staff, but I was disappointed with the service I got for my ski rental. I forgot to ask for poles and wasn’t given or prompted for any. I was asked to find my rental jacket etc. in the rental aisle on my own. A few quality issues on the equipment too: one of my ski boot’s buckle had a spring loose

Review №160

2023-03-09 23:14:52

Bike needing attention....Took to Sunnyvale store . Brakes and all shifting ( I had bought new Shimano shifters after 6 years) adjustments done. Now runs smooth.

Review №161

2020-03-08 15:52:25

Awesome store with friendly, knowledgeable staff. I rented skis here and they helped me figure out exactly what I needed for a very reasonable price. I also took the ski bus straight to Tahoe and they preloaded my skis. I then bought a helmet and some other wjnter stuff 50% off at their end of season sale. Overall amazing experience

Review №162

2024-05-18 20:29:42

Got road bike. Great shopping experience

Review №163

2022-06-02 19:05:52

Had questions about the bike trade-in and upgrade program. Employees were helpful and informative, provided context in the process, etc. Great experience. Further: great store with great gear selection!

Review №164

2022-11-20 08:09:36

Too busy for ski season. No everyone has good knowledge. This guy is super nice, but he told me to toss out my old Burton because he cannot find a binding. I tole him last year someone find me a disk for those 3-hole binding. And, he said there is no such thing

Review №165

2022-01-01 22:29:18

This is the best sporting shop here in the Bay Area!It has the best sporting goods available in the Bay Area. The cycling goods as well as the service here is unbeatable. I will definitely recommend this store to all my friends!! Keep up the good work.

Review №166

2023-01-15 19:58:29

Knowledgeable staff and friendly service. Prices not cheap but lower than many other dedicated sporting goods stores. Also does rentals on equipment for a good price.

Review №167

2021-03-29 00:23:48

Great customer service and really knowledgeable, helpful workers!! I came here multiple times and I’m really glad I came here for ski attire rentals and had help for other purchases! I will be coming back here more often, as they sell a variety of items for your sport activity needs and the store inside itself is nice to be in.

Review №168

2023-03-13 23:56:14

New to SB, but it was a great experience. I had detailed interactions with 3 of your staff this weekend and each one was super friendly helpful and met my needs. Thank You I will be back.

Review №169

2023-03-13 22:07:30

Sports Basement is the place to go for all rec gear. Ive been a customer for many years and continue to be super-impressed with the friendliness of the staff, the quality of the products sold there and of course their price competitiveness

Review №170

2021-08-25 19:15:31

Awesome place to take care of your body and mind. I bought two tennis rackets for kids on two different visits. The first visit I was asked if I have a membership to get a 10% discount, I forgot I have one and I said no, so I got no discount. Then after leaving I was why the hell I said no, maybe I do have membership, so on my next visit, I said I do have membership and can I get discount for the other racket (I had the receipt with me)? To my surprise, the answer was of course! I got discount for the two rackets. Worth paying for the one time membership.Other than the above story, the place is always clean, people there are willing to help answering any questions you have, better experience than visiting Amazon.com

Review №171

2023-03-04 06:28:04

When I arrived to get my rental equipment booked online, I was first in line. Little did I know it would take 20 minutes before someone would tend to me. Aside of that, good experience overall!

Review №172

2014-07-29 00:34:58

Love the bike shop! Amazing staff and willing to offer assistance to get you going.One of my tire was not installed properly by a previous bike ship and the guy, Rick, fixed it for me with no charge. This will be my default bike shop going forward!!!

Review №173

2021-12-07 20:40:18

I come here for all my hiking/camping/biking needs and the team here never fails to be as helpful as possible. They also keep the items organized and the whole place clean as a whistle, so its easy to shop here without any concerns around finding what you want.

Review №174

2023-12-30 00:39:39

It is very pleasant trip with happy clerks and lots clothes selections.

Review №175

2021-02-19 21:03:36

Excellent Bike Service. Have been going there consistently for just over a year. Started out with ski rentals. More recently using their Bike dept for bike builds and accessories purchase. Staff both in synnyvale and in Redwood city have been very generous and helpful.

Review №176

2023-09-27 04:30:19

I went in to buy a yoga mat and water bottle. Great selection for both items and at a great price. SB rocks.

Review №177

2016-10-06 14:19:44

I really love this store. I used to shop here frequently before moving up the peninsula. The prices are very good here, and they have a friendly, helpful staff.It is still the place that I take my bike for repairs whenever I need them. They usually dont have a very long wait to start working on it, they do good work, and they are less expensive than other shops.

Review №178

2019-02-21 21:23:21

I love Sports Basement. The people there are genuine and helpful. The bike shop is often amazing. The gear rentals are legit. Prices are great. (Sometimes the selection isnt great, eg. out of season, or really hardcore/high end gear. But I rarely notice!)

Review №179

2020-02-16 04:42:19

I love this place! All the people here are very friendly and they have a lot of cool stuff for all seasons. I just scored 30% off on winter gear using my basementeer discount. Bought my first Henley Hansen shell jacket. $100 only for $70 (its more really like 21% if you factor in the damn CA tax of 9%). Why not offer a 39% discount to get a true 30%.Thats just me. Great store! They also have pretty good rental packages for winter gear.

Review №180

2019-09-04 05:33:01

We came here to buy bikes. The staff is super helpful. Theyll let you test ride it in the parking lot, which was nice. They also have free classes like Zumba and yoga occasionally. Overall a really great sports equipment store with great variety

Review №181

2022-02-21 21:00:27

One of the most friendliest folks. Very knowledgeable on bikes. George and Mathews have been patient with my queries and gave coat effective solutions to my bike parts replacements.

Review №182

2020-01-24 04:06:55

Bought a snowboard and bindings from the sunnyvale store. Bindings box had screws missing. Called in to ship them before my trip as I live far from the shop. After three followups, each time with false promises of an overnight shipment, nothing turned up.Update: I received the missing screws after 5 days. That is disappointing and screwed my long weekend plans. I also saw the tracking emails were filtered out by my inbox. So edited my review and rating to reflect that. This is my favorite shop but has to do better. If it is the customer’s responsibility to check each and every part in a boxed item, that is really not great.

Review №183

2017-11-28 22:29:19

Super easy to get rentals at Sports Basement. My experience with the people at the Sunnyvale location made me feel comfortable enough to come back and rent from them. Great prices for kids. My nephew was happy with the gear he got fitted into. The guys were very helpful and made sure we were happy with the rental. Definitely coming back for rental again.

Review №184

2023-02-17 20:37:56

I needed ski boots to fit my wide and weirdly shaped feet. Daniel took the time to find the right boots and did multiple rounds of customizing the boots to fit my feet - including heating and bumping the outer shell of the boots. The whole boot fitting team was a pleasure to work with

Review №185

2023-02-12 06:52:04

There are a lot of different collections in the store. I purchased 3 items last Thursday but one of them is still with security tag. Bummer, need to remove it by myself. Overall, I will shop again.

Review №186

2022-07-17 23:25:29

I bought 2 pairs of Hoka shoes and I have to go back to exchange for one . Both of my shopping experience are wonderful. The staff there are very helpful to help me to find out which shoe need my needs.

Review №187

2023-05-11 18:21:31

A very cool place for sports shopping! I love the basement atmosphere they created in the store. They have good inventory for racket sports and winter sports.

Review №188

2023-09-14 01:02:13

I love sports basement! Such a great place to find cool stuff, prices are always the best in the area and the employees are always down to earth and helpful when you need it! Bonus: i can take my dog here too!

Review №189

2022-01-26 21:07:42

Sports Basement is the best sporting goods shop in the Bay Area. Im often able to find items that Im shopping for, which makes it easier to support local. The staff are friendly and knowledgeable. Prices are competitive, especially with the Basementeer discount. Also a good place to rent gear.

Review №190

2020-02-07 02:04:37

The SB team in Sunnyvale are very Helpful and Courteous. I purchased a pair of running shoes this past weekend for retail price, but today I saw the price was marked down as I was browsing the store. I was a bit bummed, BUT a shoe associate came by and asked me if I needed any help. Helpful He Was! He said I could bring my reciept to the cashier and ask that the price difference be applied to store credit. I saved money, felt like I did not miss out on the deal, and the process at checkout was seamless(shout out to Veronica). This is why I keep coming back to SB to buy my outdoor/travel paraphernalia--they have excellent service and store policies.

Review №191

2019-02-23 20:17:45

Renting skis at Sports Basement was a breeze! The customer service is excellent!!!! Hiram was extremely helpful, knowledgeable, professional, efficient, patient and friendly to boot. He carefully listened to my problem, came up with a solution, and addressed it on the spot. I highly recommend renting skis fromSports Basement - great value and amazing service.

Review №192

2022-12-18 01:47:50

Big shoutout to Ernie and Chase in the Sunnyvale Ski department! This depepartment is constantly swamped. They are able to keep cool and help everyone with patience and politeness. The whole department works their butts off. My son bought skis, bindings, and boots with Ernie. We were so impressed we came back for my daugher to get outfitted with a snowboard package! Ernie was a huge help! Another big nod to Chase for his help with bindings and teaching my husband how to adjust his snowboard himself. Good knowledgeable people!Thank You,Lavin Family

Review №193

2022-03-11 03:55:06

I picked up my ski rentals but the size was too big. I asked the clerk to exchange ski boots and was told I needed to go to the front of the store. So I came to the front of the store, waited in line, and was told I needed to go back to the rental line. I went back to the rental line, and was told once again to go through another line to get my boots exchanged. One of the clerks was not patient and didn’t bother to answer questions. I hope this is just one instance.

Review №194

2014-06-20 22:08:47

Prices are great here for any of their sports equipment. We purchased a bike here recently, and they were very reasonable about the price. The employees at the bike shop were friendly and very helpful. They took the time to answer all of our questions about the different bikes we were interested in. The prices on their camping gear was also extremely reasonable. The ambiance is much more laid back than REI.

Review №195

2023-11-21 00:39:25

Sports Basement has great deals and a wide range of gear, clothes, bikes, skis, boards. Big fan!

Review №196

2021-07-03 20:55:45

Ive bought bikes, clothes, outdoor equipment and they are pretty much my goto store. Amazing selection, 10% basementeer discount and friendly staff. Cant ask for more. Will always support a local bay area business!

Review №197

2021-02-18 07:11:04

I rented from sports basement last weekend and had a fantastic time interacting with Ryan and Rolando.Rolando prepared my rental with expediency and asked about my ride. I shared that I didn’t have a route- and he immediately started a productive conversation with Ryan about directions. Then Ryan helped guide our bike ride! It was an exceptional weekend.Thanks to their help we had an great weekend! Great service- I highly trust the sports basement team.

Review №198

2022-06-10 18:07:17

Not all bike shops and mechanics are built the same, but SB Sunnyvale bike shop is legit. Super helpful and knowledgable mechanics who pay attention to the little details. Only place I take my high end bikes.

Review №199

2021-02-22 16:51:01

We had been to this store to rent accessories and clothing for ski trip. Definitely good quality rentals. Make sure to go early as they are very popular! We didn’t find any good options for buying gloves or snow pants. Those that were available were either too expensive or not good quality. Not sure if it was seasonal crunch or covid effect, but wouldn’t recommend for retail shopping. Surely recommend for rental shopping.