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Sports Basement Santa Rosa in Santa Rosa

4.8 (199) 1970 Santa Rosa Ave, Santa Rosa, CA 95407, United States

Location on the map

Santa Rosa, Sonoma County, California, US

Phone: +1 707-921-3147
Site: http://sportsbasement.com/

Opening hours

Monday:11 AM–7 PM
Tuesday:11 AM–7 PM
Wednesday:11 AM–7 PM
Thursday:11 AM–7 PM
Friday:11 AM–7 PM
Saturday:9 AM–6 PM
Sunday:9 AM–6 PM

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Total reviews rating 4.8

199 Reviews for Sports Basement Santa Rosa 2024:

Review №1

2024-04-07 22:42:34

Always a great customer service. You may have to wait for your turn a little longer but it’s because the same excellent service is provided to other customers. I rented ski equipment and bought new gear this year.Great crew in the ski area (I worked with Mat and Owen). Helped to find the right gear, I can hardly wait for my boots to come in.

Review №2

2024-06-24 12:05:15

I love shopping at Sportsbasement. They have the best prices, staff, selection. Their vision aligns with mine. Always get my bike services done there too.

Review №3

2024-03-04 17:42:59

Great service from the team especially in the ski/snowboard boot fitting area. Team in the boot fitting area are always positive and have great attitude. They have helped get my ski boots dialed in with a heat molding and more targeted adjustments. Shout out to Owen who has helped my both times Ive visited!

Review №4

2024-07-01 23:29:00

I love coming here! Not only do they provide great rentals for camping, I needed some advice on biking in Sonoma County and Martin was able to answer all of my questions and even give great nutritional recommendations.

Review №5

2024-05-04 22:53:55

I signed up and have been training for a few triathlons later this year. I decided I wanted to take the bike portion a little more seriously and upgrade to a nicer road bike. Being new to the sport and trying to learn all the basics can be a little daunting. I visited SB in Santa Rosa a few times to delve a little more and figure out what the best option for me would be. Clayton and Jack were so incredibly helpful in all of this and led me in the right direction with my final purchase. Clayton was very knowledgeable and went above and beyond in answering all my questions. Will definitely be back. Thanks for everything!

Review №6

2024-03-11 08:22:03

Matt and Blake are awesome! I had a minor issue with one of my new skis, and the two of them went out of their way to get everything sorted out for me. Both were professional, knowledgeable, and helpful. I could not recommend this specific store any higher!

Review №7

2024-03-09 00:38:17

Whole boot fitting team is great, Owen is the man. Very friendly, knowledgeable, and helpful. Broke in my new boots and made sure they fit right without to far. Been in twice already to get the right fit and may go back again for a tune up. Definitely recommend anyone getting new boots go get a fitting and heat molding by Owen and his team!

Review №8

2024-01-23 00:38:53

Great experience at the store! I got 40% off of this Capita board. Can’t be happier with the product and knowledge of staff

Review №9

2024-04-06 02:08:52

Chris Bender in the bicycle department is a very good bike mechanic and is extremely knowledgable about anything that has to do with all types of bikes, components, etc. I have been taking my bikes to him only for the past several years now. Very trustworthy and best bike mechanic around!

Review №10

2024-03-11 19:43:42

Marvins exceptional customer service truly stood out during my recent experience. His attentiveness, knowledge, and willingness to go above and beyond made the entire interaction seamless. I greatly appreciate Marvins dedication to ensuring customer satisfaction, making my overall experience truly outstanding.

Review №11

2024-05-05 18:46:10

I rented bikes for a bike ride - wine century - through wine county up in Santa Rosa. The team at sports basement Santa Rosa was amazing.Riding gear was high quality and reasonably priced, and the staff was SO HELPFUL! Thank you for everything, see you next year!!

Review №12

2024-04-25 21:29:07

I have been a fan of Sports Basement for the past 5 plus years as they slotted in as my go to for all of my sporting goods needs, move over REI.Most recently, I encounter a bike issue that took almost a year to resolve, obviously frustrated, but once I connected with Kyra and Jeremy all my problems were solved. They took ownership and offered a quality solution to get me back riding which reminded me just how much I love Sports Basement. Most importantly, they showed empathy, professionalism and care for my safety.Where else can you go to shop in brick and mortar where every employee is happy and excited to be at work!?? I highly recommend this location and their people for being amazing humans.

Review №13

2024-03-05 20:09:08

Had a really great customer service experience at the Sports Basement in Santa Rosa today. I was there to rent bibs/jacket for skiing, and feeling a little unsure of exactly what I needed. Esaie, the employee (clerk #1679 per my receipt) who helped me was very knowledgeable, extremely helpful & friendly, patient and professional! I got just what I needed. Thank you!!

Review №14

2024-06-17 18:33:17

Had walking tips in plastic in plastic for my walking sticks!Now I can use them for post knee-replacement walking at home.They encourage a correct gait and are a great improvement overMy cane.

Review №15

2023-12-31 19:18:44

I went to Sports Basement to have new ski boots fitted that I purchased elsewhere. Owen, the boot fitter at SB, was wonderful. He spent a lot of time with me and was so patient. We found that the boots I purchased were not correctly sized for me. He then had me try 4 alternative brands - with each try we got closer to the right one for me - finally choosing Lange - the right size, width, support, performance and most importantly comfort! I really appreciated Owen’s knowledge and expertise - critical given the importance of having the right fitting boot! Plus he was so patient, always smiling and helpful. I love my boots and know if, over time I ever have an issue with their fit, SB will take care of it. And if you’re wondering- yes, I was able to return the boots that didn’t fit for a full refund 😊.

Review №16

2024-03-15 23:18:07

My experience was great. The guy found the shoes I wanted went to the counter paid for everything joined their club for 10% off. It was a great shopping experience.

Review №17

2024-03-18 23:05:36

Absolutely loved Owen’s knowledge when it came to ski boots and the boot fit. And also, thanks to Christina for her kindness and help out in the trade ins. I’m always leaving sports basement a happy customer, thanks to this awesome team!

Review №18

2024-03-16 21:16:58

Would be 5 stars except I absolutely HATE the new closing times. 7pm on weeknights?? What about families where one parent wants to come (escape) after dinner? Too early guys! And 6pm on Saturday is too early too. I mean you folks arent even open as long as Costco, and sometimes I like to drift over after shopping for the family there.

Review №19

2023-11-02 18:36:27

Hi! Sports Basement is our favorite place to shop for everything out doors. One of the reasons is because you have great prices and an excellent selection. However, The main reason is because of your staff. They truly are amazing and I so appreciate their outstanding customer service. My husband and I were in Sports Basement A few weeks ago, and it was such a positive experience! We laughed and had a great time with your staff as we were checking out. Sam, Blake and Victoria were awesome! Not only did they give us excellent customer service as we were shopping, but we had so much fun as we were leaving! It truly felt like we had made some new friends. Please extend my sincere thanks to your amazing crew. And I look forward to shopping at your store in the near future!

Review №20

2024-03-02 02:42:24

Owen fitted my daughter for boots and put together a ski package with patience and confidence in a clearly experienced and informed process. Appreciated his good nature and enthusiasm for his role in helping a fellow skier get into the right gear. Thanks Owen! I’ll be back to upgrade my own set up next.

Review №21

2021-03-16 22:53:27

Sonoma Clean Power is offering vouchers towards the purchase of an E bike with certain required qualifications. I met the criteria and went on line to look at the list of participating bike dealers. Sports Basement is one of them and they had a bike on line that met my list of would be nice to have. Visiting the store in Santa Rosa I was greeted by John the department manager who beautifully and plainly answered all my questions and went over the differences between the brands and options. I selected the Cannondale that I saw on line and it was their last one. John and his staff greatly assisted me in selecting add ons such as a more comfortable seat and most of all a bell....They made sure the bike fit me properly. Their bike technician Bender did a very detailed go over of the bike including making sure the wheels were trued and gears in perfect working order . Then came the fun part of finding the best way to transport my new bike in my Honda Ridgeline. John assisted me by doing research on the web and they happen to have the right one in stock and it was the last one...He assisted me attaching the tailgate pad and securing my new e bike for the ride home and future destinations. They store manager even congratulated me as their first customer using the Voucher. Found all the staff to be welcoming and accommodating. I so appreciate when staff takes extra steps to insure customer satisfaction during the purchasing process.

Review №22

2024-04-15 03:25:51

The bike mechanics at Sports Basement in Santa Rosa fixed a minor problem pre-race (seating my tubeless tire); then re-furbished the disc brakes (pads, bleeding) post-race. Errors or sub-quality work in these areas could be catastrophic, right? I have confidence in the quality of their work, which makes riding more fun, carefree!

Review №23

2024-03-09 01:34:22

Owen and Allen helped me immensely get sized with new boots. Last year I was mis-sized which caused immense toe and foot pain on the slopes. They helped me fix that problem and I am forever grateful. Exceptional employees!!

Review №24

2024-02-12 02:38:20

Owen is amazing! He was very knowledgeable and took the time to get me fitted for my perfect ski boots. Definitely recommend him if you’re considering new boots!

Review №25

2022-08-31 03:54:07

Came in for volleyball knee pads and the store was just immaculate on the variety of products they offered. It’s such a huge store. An associate approached me and saw me looking at kneepads and insisted I look right behind me for more options that I clearly overlooked. 5 stars to the staff from greeter to helper to cashier.

Review №26

2023-12-17 20:48:25

I was out on my bike ride today in Annadale State park. I Had a little crash, which cause my bike chain to jammed in the chain guard and I was not able to free it. One of your sales associates Martin Pang and his crew of bikers came rolling through and stopped to offer help to fix my bike. Its nice to see your service goes beyond the store. Keep up the great work!

Review №27

2024-03-11 00:43:51

Snowboard boot fitter (Owen) was very professional and friendly. He was knowledgeable in his field and asked the right questions to get what the costumer wanted while choosing the right fit.

Review №28

2024-04-14 17:22:41

Place is awesome, my new favorite in Santa Rosa- best combo of gear, sale prices and used stuff. Got a full set of new and used snowboard, boots bindings, beating any internet sale or craigslist prices.

Review №29

2024-03-08 00:04:07

Love this place, everyone is super helpful and friendly. Shout out to Sam the ski boot fitter, exceptional service and got my boots fitting like gloves.

Review №30

2022-05-10 11:19:30

The Sports Basement gives 10% back to the support of their local communities. What makes them special is their ability to make the outdoors accessible to everyone. You can rent bicycles for the whole family. Camping equipment is also available for rental. During the ski season, ski equipment can be rented also. When buying sports gear, you you can feel comfortable in knowing that they have one of the most liberal return policies in the business. On top of that, I found the staff very friendly and patient in explaining their policies and helping getting you the sporting equipment your interested in.

Review №31

2022-01-04 22:44:09

The entire staff is beyond kind, however Whitney and Grace have been extraordinary in going out of their way to be kind and helpful to the homeless population in the area and deserve special accolades. If they’re a representation of the heart behind the company - I refuse to shop anywhere else for anything sports and outdoors related. I hope the rest of the country starts to step up the way Sports Basement does - especially everyone operating the Santa Rosa location. I thank all of you for being exceptional - as does my herd. Happy New Year

Review №32

2024-04-23 04:20:58

Bike shop guys rule! but so does the whole staff. Luv you guys & gals, keep up the good work.

Review №33

2024-03-09 19:18:39

Great crew at the SR Sports Basement! They took the time to get all of us fitted and ready for the snow. Thank you ! No such thing as a silly question with these folks!

Review №34

2024-04-13 23:15:23

Always impressed how nice the staff is at Sports Basement. The return policy is very fair as well, was able to make my returns with ease.

Review №35

2024-03-01 03:55:22

Love sports basement but only gave 4 stars because no ski bus from Santa Rosa or Novato. It’d sure be great to have one in the North Bay.

Review №36

2024-06-14 23:54:51

They were able to get the shoe size from another store in the city in just two days.

Review №37

2023-08-09 16:20:30

Colin at the bike shop has been an outstanding customer service representative. Waaaaay better than his own manager, he should be given a raise. He understood that I live very far away and did all he could to get a work vehicle back the same day. He gave me the best choices on upgrades and cleaners to equip my bike, as I cant service the bike conveniently. I remember him from when I bought the bike and his attention to detail, he makes me want to come back. Other things about management are not great and could do with some relaxing, but he is the stronger reason for my business.

Review №38

2023-10-25 17:39:55

The bike shop here is LEGIT, Chris B just tuned my bike and it feels like NEW again. Ive also had great experiences w/ the rest of the staff here, Colin esp. The rest of the basement store is very nice as well, Ive forgot all about REI since discovering this place.

Review №39

2024-03-16 22:37:14

Just the best place you can go to buy sporting goods. I love the store. I love the people I love the selection, merchandise and price.

Review №40

2023-09-10 16:25:37

Sports Basement Santa Rosa is a fantastic store! The bike shop offers high quality service for reasonable prices. Chris the mechanic is very knowledgeable and has fine tuned my bike. He recently did a break bleed and drivetrain adjustment. He corrected a few mistakes from the shop where I had purchased the bike. Chris knows bikes! I will be returning to Sports Basement for my regular bike services from now on. Thanks!!

Review №41

2023-07-19 19:00:26

I had an amazing shopping experience! I live in Florida, I ordered online and it arrived in the expected time and for size reasons I had to make an exchange and it was the best service I have ever received from an online store.It was without exaggeration the best service I have ever received from an online store!Keep it up, youre doing great!

Review №42

2023-05-26 21:46:42

While Ive only had amazing experiences shopping here, I did come in today for a more specific purchase of a backpacking pack. Given the current sale, and the specific needs I was looking for in pack, the Sales Rep Peyton was fantastic at helping me find the right one. He helped me understand the sale and also with placing an order to have it shipped to the store. He made the purchase enjoyable and I left feeling confident in what I was buying. Thank you so much!

Review №43

2024-03-27 23:04:42

Sam did a great job helping me get ski boots fitted and molded and helping me choose skis and bindings!

Review №44

2024-06-16 03:32:47

Amazing bike techs and management...my only sport store in Santa Rosa!

Review №45

2023-11-12 23:33:05

I took my mountain bike in for long overdue service. They cleaned, adjusted, lubricated all parts of the bike. They identified a serious brake issue that we addressed and resolved. Im very happy.

Review №46

2024-03-28 22:59:46

Great customer service, and great staff. Would definitely recommend for all your snowboarding needs.

Review №47

2024-06-16 01:41:24

Great customer service. Love this store and their team. Always helpful

Review №48

2024-04-05 18:47:43

Owen took such great care helping me make sure my ski boots fit perfectly!

Review №49

2023-10-12 03:12:06

This store was very clean, had a lot of inventory, and options compared to the Novato location. Layout and flow of store was great as well. Huge garage sale or thrift area. Jaden, Blake, and Kyra were helpful and fun. Overall good vibes at this location. Im definitely returning again!!

Review №50

2024-03-10 19:12:13

Owen and Allen were fantastic!!! Such great service and knowledge!! Super kind to me and my daughter!

Review №51

2023-10-02 19:12:31

My recent experience with the Bicycle service shop was exceptional. I have been mountain biking for 40 years and normally do my own service work. When encountering a technical problem with my Ibis Oso (e-bike) Chris was relentless in tracing down the issue. Bravo!

Review №52

2023-03-27 17:31:12

My first experience at your Santa Rosa store was impressive. The gentleman who handles the ski & snowboard boot department was great. He provided amazing customer service and even custom fit my boots, which I did not expect. I would highly recommend Sports Basement to anyone!

Review №53

2023-11-10 00:16:29

I have been renting backpacking gear form Sports Basement Santa Rosa several times a year. The staff is knowledgeable, friendly and efficient. Rent it online and pick it up in the store. Fast and easy.

Review №54

2020-12-06 00:03:20

Mike from K2 took extra time to help me get a great, custom fit in new snowboard boots after getting the Sidas high tech measurement. I really appreciate Sports Basement bringing in the reps and offering customers such incredible discounts today! SnowFest was once again, awesome!

Review №55

2024-01-01 05:46:46

I always have a great experience at your stores. Employees are polite, and knowledgeable. Store is always clean and well stocked.

Review №56

2023-03-11 17:17:54

We love Sports Basement!! Every trip we make, we are greeted enthusiastically, bowled over by the selections and thoughtfully assisted by engaged staff. Always so knowledgeable and warmly spirited! We love the amazing deals, especially in the used gear section and the Basementeers discount is a true benefit, unlike lame ones so many other stores offer. Keep it up, folks. Well see you after our next trip to the powder--thanks again to Colin for talking snowboard technologies w/ us recently...

Review №57

2024-03-22 21:21:16

Nice place. Very knowledgeable, friendly and kind employees You will find all you need to enjoy the outside world

Review №58

2022-10-03 01:44:56

I’m a new shopper at Sports Basement, and have been pleased with my two experiences. The folks in the bike shop were super friendly, helpful, informative. The woman in the clothing department listened to my request, took me to two departments, and asked a co- worker for more information to help me find what I needed. Yep, I’ll definitely be back to check winter sports gear!

Review №59

2023-07-27 23:33:47

Once again, Blake was amazing! I shop often and am always so pleased when Blake is working! He makes the shopping experience so fun and provides great customer service! Give that man a raise! Or, at least give him some popcorn!

Review №60

2022-01-11 15:22:00

I love this store! They have an amazing selection and the staff is super friendly and helpful. I came in looking for more comfortable running shoes and wasnt disappointed. A gentlemen (i think named Santiago) helped me and he was amazing! Extremely knowledgeable about all the shoes they carry and super attentive to all customers. He helped me find the perfect shoes! Definitely an A+ employee!

Review №61

2023-08-08 18:14:03

I have shopped at this particular Sports Basement multiple times over the years and every time is a wonderful experience. The customer service is genuine and knowledgeable which is appreciated when trying to locate specific items or find the right fit in the shoe department.

Review №62

2023-02-11 01:38:10

Except for having to hunt down an associate, I had a very good experience shopping for walking shoes. Over the past several years, I have bought all my walking shoes at Sports Basement and been very satisfied with the service and suggestions. Love your return policy and the 10% discount for being a basementeer.

Review №63

2023-12-27 03:38:28

Chris and Santiago were very helpful and friendly in finding new walking shoes. I highly recommend them and Sports Basement!

Review №64

2023-07-10 21:57:24

Martin Pang at tour Santa Rosa store is awesome. He encouraged us to check out this amazing store and we were impressed. Huge inventory linked with great, friendly people will keep us coming back!!!

Review №65

2024-04-04 22:27:07

First rate customer service.I couldn’t be happier as the level of attention and service was fantastic not to mention the fantastic deal !A special shout out to Sam for service above and beyond 🙏

Review №66

2024-01-06 03:14:48

We had a great visit! The team was engaging and helped us in every department. Thanks !!

Review №67

2022-12-01 20:00:37

Yesterday I went into the Santa Rosa Sports Basement to look for a bike that would fit my growing child (10). Clayton, working in that section was extremely helpful and patient with finding the right size, fit and color. Blake helped me with in store shipping and setting up my Sports Basement account for a lifetime membership (which got me a nice discount).Thank you for the positive experience and finding what I needed the first time around. See you guys again soon.

Review №68

2023-02-28 01:03:37

Love this place! Always great attention from all reps on the floor. We went to test ski boots and they made sure to find us the correct one without rushing us to buy. Our main store is Berkeley but we were visiting SR over the weekend.

Review №69

2023-02-13 19:42:19

Bought some new ski boots -- the fitter was very knowledgeable and listened carefully to exactly what I needed. Took as much time as necessary to make sure that they fit perfectly, including fixing a problem with simple inserts. Being a Basementeer also got me a very good price.

Review №70

2022-09-16 15:48:43

Blake and his crew make this my favorite place to shop. Whenever I am looking to make a purchase the staff is not just courteous and cheerful but there is always someone in the store who seems to be an expert on whatever I may need expert advice on. They seem more like qualified sport enthusiasts that are just helping out a friend. The other day I was with a friend who wanted to stop in to a different sporting goods store. The vibe was completely different. It ranged from staff being annoyed to have their personal conversations with other employees interrupted by needing to assist us or lack luster people trying to sell you anything even if it wasnt the right fit for our needs. I told by friend we need to go to the Sports Basement instead! Additionally I appreciate the availability of a meeting space so the mental health support group can meet together. Sometimes meeting in public spaces cause those suffering with anxiety to be uncomfortable but the staff at the front desk always greets us warmly and has contributed to increasing the successful management of our mental well-being. Ian does a great job coordinating the use of the meeting space. Over all I think the Santa Rosa Sports Basement is the best shopping experience in Sonoma County or possibly the entire world! I know that sounds like an overstatement but if you go there once you will no doubt agree with me 100%. Whatever you are doing from a corporate management perspective must be working well because the love and joy of the employees is felt by the customers. Thank you for creating a wonderful shopping experience in this crazy world. It is deeply appreciated!

Review №71

2022-11-14 15:07:57

Great experience shopping for winter gear at sports basement. Staff was extremely kind and helpful. I payed $25 and got the lifetime 10% discount which is completely worth it. They sell every top of the line brand you can imagine. They also have a great second hand section which has everything from clothes to shoes and sports gear at a huge discount. Something I just learned is they have a full gear rental shop too. Great store!

Review №72

2024-06-15 23:45:02

Outstanding service for the shoe department and staff is very helpful

Review №73

2022-12-19 01:48:22

Unparalleled selection and customer service. We spoke with 4 different employees between different sections of the store and the checkout. They all seemed like they enjoyed their job and were very helpful and friendly which is not always common. Much larger selection in every department than all of the REI’s I’ve been to. They offer 10% off every purchase with a one-time $25 membership activation. And offer a 10% military discount on top of that. We will be coming back.

Review №74

2022-05-04 01:38:14

Sports Basement employees are always helpful, cheerful and kind. I love going in there. I’m not a great big store shopper, but it feels like a community store in Sports Basement. So much good outdoors stock and my 10% membership discount too! Thanks to all who make it possible.

Review №75

2022-11-05 19:54:47

Eric the Santa Rosa store Manager is a great asset to your company’s team. He provided great knowledge & advice as I was fitted for skis and boots there. I’ve skied my whole life and this is the first time I’ve received such an above standard boot fitting.

Review №76

2023-05-24 19:19:46

Not usually a poster of feedback, but have appreciated the products, prices, and staff at Sports Basement Santa Rosa for years. Kyra and Blake were of great help during my last visit - knowledgeable, friendly, and nice. !!

Review №77

2023-05-23 03:56:47

Kyra provided me with exceptional customer service when the skis I purchased were not fitted to my boots and ready for pick up on time. I was not able to wait for it to be done on the spot, so she offered to drop the skis by my house on her way home. Kyra acknowledged that it was their mistake, and wanted to make it right for me. Extraordinary service that reminded me of how things were done long ago in small towns when members of a community took care of each other. Whoever is her supervisor should give her huge kudos and a raise! I will return to sports basement for all the teacher equipment needs.

Review №78

2024-03-25 19:20:50

Martin was a badass and helped me find the best deal possible.

Review №79

2022-08-23 03:11:03

Well, I went in yesterday looking for a gravel bike and I forgot the young man’s name who helped me but, I have to say he was nice professional and answered all my questions that I asked.Overall the ambiance of the store is comfortable you are not being pressured you can just look around.Thanks Sport Basement.Yesterday I went spend crazy at your store yesterday but the customer service was phenomenal the young man who talked to me about the shoes I tried on he just told me about which was beneficial and when I bought my bike again phenomenal customer service all the way thru the service and the knowledge of your employees was excellent I would recommend everybody to go thereinstead of REI. Well, I went in yesterday for a lock for my bike and I just got to say I love your guys customer service everyone is knowledgeable and gives you their honest opinion.Thank you,Freddie

Review №80

2022-07-18 14:54:30

The selection and staff are beyond compare. I spoke with a young man about shoes for working out and his knowledge was surprising. He asked me a series of questions regarding my feet, my posture, what I liked about my existing shoes and was able to narrow my search down to a few different choices. I am completely satisfied with my new shoes. This is my new go-to store for outdoor clothing and equipment.

Review №81

2022-02-09 20:01:35

The sales people at Sports Basement are all very nice and helpful.I needed new a pair of quality shoes, soI decided to check out sports Basement.They had a wide variety to chooses from.I think I must have tried on 20 pairs.I was putting the shoes back into boxes when they told me to just leave them and they would put them back. I did try to put most back were they belong.I did purchase 3 pairs of shoes from them, but unfortunately they didnt work out.The return was quick and easy.Thank you to all that helped me that day.

Review №82

2022-10-23 16:28:29

We were on the hunt for a wife ebike and SB carries the Aventon brand that we wanted to test ride. On a phone call to them I learned their policy would require me to appear in person for them to transfer the bike from another store. To their credit after exchanging views on their policy they agreed to transfer the bike without the in-person appearance. We did buy the bike.The staff has been most helpful in answering our more than several questions, each in their own way being friendly and forthright. I do feel I can call in for more questions without wearing out my welcome.I was disappointed they do not have a veterans discount but that I could buy my way in to a lifetime 10% discount membership for $25. Mmm. Now I get daily buy this Emails which remind me of the $25 and no vet discount. Their marketing department should take note. The small $25 income will disappear with the next quarterly profit-loss statement but in my ebike word-of-mouth community conversations (like this one) I am sure this small dichotomy will be mentioned and will ripple.

Review №83

2022-01-01 01:42:00

I worked with Brian in the ski department and was truly impressed at how knowledgeable he was. He did an excellent job setting me up with new ski boots, and also helped answer questions about other products throughout the store. This level of service turns casual customers into repeat customers. Much appreciated!

Review №84

2022-05-02 20:02:20

Came in on 5/2 just to look around at some new Hoka shoes. I had no intention of buying them yet but Lynette was incredible! She answered every question I had and most importantly, answered questions I didn’t even know I had. She was extremely professional, kind, and so helpful from start to finish while juggling 4 other customers. She was able to help me buy a pair of display shoes since everything else was gonna take a few days to get to me and I wanted them asap after she helped me find the perfect shoe. (She even cleaned them up for me and recommended a great shoe cleaner) . 10/10 recommend Lynette and whatever she’s making needs to be doubled. (Not kidding, give the woman a raise).

Review №85

2023-01-02 18:52:03

I came in a couple of weeks ago to buy ski boots. Anna helped me out, and thanks to her, I had one of the best shopping experiences of my life. She analyzed my feet/lower leg and then we went through about seven pairs of boots together. I landed on one, but it wasnt quite right, so she added some special foam stickies inside, and some arch supports, to make it fit right. I learned a lot about my feet that day, and I left with perfectly fitting boots. I hit the slopes the slopes the next day and skied for six hours (without socks). Thank you, Anna!!!

Review №86

2021-01-16 19:18:19

Excellent service from the Santa Rosa snowboard team! Special thanks to Reid and Cody, who helped me make progress towards getting the right fit and boots for me. These guys are excellent, and Im confident well find the right solution with their expertise. They helped diagnose a problem Ive had for years and had never cracked. It seems simple, but you have to know what to look for? They had the requisite experience — esp. Reid, who took over from Cody when he went on break. Kudos and big thanks to both of you; I look forward to seeing you soon. Great service; great prices — great shop!

Review №87

2023-04-24 21:40:44

I had the best experience today with the help of Tuan, Kyra and Blake. Kyra helped direct me to items I was looking for. Tuan helped me decide which hat color and style looked best on me and Blake got me signed up with a membership which is only $25 for life!!! I’ll def be back…especially since I’m a member now:)

Review №88

2023-01-23 17:36:48

My Husband and I love this place. I purchased a pair of HOKAs, Love them. The sales person was very knowledgeable and helpful, just fished I renumbered his name (worked at the Santa Rosa Store and I believe he went to Humboldt state in Califorina) New hie stuff!!

Review №89

2021-12-19 07:51:37

Loved the store itself. Got there a half hour before closing. Girl was nice on the phone. Reserved a snowboard for me. Spent $500 on the board. Upon arriving went to that department. Board was there with nice selection of sizes. Just was rushed out of the store with a half an hour left before closing. Knew what boots and bindings I even wanted. Was told I wasn’t able to try on boots cause it was too late. Decided I’ll just buy my gear when I get to the resort I guess. Rude customer service. Could have easily spent another 600 on boots and bindings. Not to mention gear. Almost didnt buy the board after that. Happy with the new board just sucks I have to go somewhere else to buy the rest of my gear cause associate was ready to go home.

Review №90

2023-07-04 19:36:30

Clayton helped pick out and put new gravel tires on my bike. He was knowledgeable, quick and efficient. Even when they were obviously busy. Thanks!

Review №91

2021-09-01 20:11:43

TLDR: Great folks, great prices, awesome selection and bike mechanics.Sports Basement is always my go to place for anything sports related. They are the source of all my cycling and running gear and conveniently are a frequent packet pickup location for events that I participate in (which is REALLY nice because they give you a 20% off coupon on your purchases with your bib!!) They also have their own community for running or cycling which is amazing. I am always referring people here because they are extremely knowledgeable and very friendly. Top marks!!

Review №92

2022-12-07 11:36:46

I love the great attitude when I am there from everyone. No matter what department no matter who I speak to they always make me feel like Im the most important person at that one moment. Its like they always want me to have the best experience possible and will do whatever it takes that I achieve it. Heres A BIG THANK YOU to the entire staff! ✌️❤️💪😌

Review №93

2021-07-19 05:34:49

The staff were all very helpful, and offered ideas to make shopping here better, such as saving 10%. Awesome! And, they have good choices for drinks so we could grab something cold, and yeah, saved 10% on those, too. Cool. Then, I noticed recycling bins for lots of things, not just cans and plastic bottles. Way to be proactive, good job!Did I mention they have a great selection to choose from? We found everything we wanted! Saved us from going anywhere else for tennis gear :) nice!

Review №94

2022-09-12 03:46:39

SB is always clean and organized. I typically find at least two must have items each trip. I like the selection in the clearance section. The employees appear to be well informed on most items and will seek help when needed. One of my favorite stores.

Review №95

2022-12-20 02:28:47

Went to SnowFest at Sports Basement and had a great time! The staff were super friendly, helpful and knowledgeable. Even though the checkout line looked long, it moved super fast and everyone was psyched to be there getting ready for an epic season! Happy to be a Basementeer!

Review №96

2022-05-31 10:26:25

Colin in the bike service department was most helpful. I can highly recommend SB Santa Rosa for great service. I took off one star because my $250 deposit was not refunded. And if I hadnt caught it on my CC I wonder if I would have been charged twice. This also happened to my travel companion.

Review №97

2021-12-17 03:06:04

Every time I come in this store for something specific, I find what I need. They are very well stocked and the staff is very helpful. I was looking for a winter coat for my son, with a specific budget. I found what I wanted but it wasn’t the right size. One of the employees came up to assist (which is wonderful in these times) and found the correct size from another store and ordered it for me, shipped to my home at no extra charge.

Review №98

2021-10-20 18:48:40

Yesterday I bought a new bike at Sports Basement in Santa Rosa. The entire team in the bike department was fantastic; they were friendly, knowledgeable, patient with all of my questions, and did a lot of work to make sure that I got the right sized bike for my body.My job involves customer service and I understand the work that goes into making a purchase like this a great experience. The Sports Basement team has put in that work and I do appreciate it.

Review №99

2020-02-19 06:03:09

This is hands down the best sports store around. I just moved here in July and I have just purchased my third bike here. I often come to talk to the crew as they all have been very knowledgeable and extremely helpful and patient. I have not found better deals anywhere including online. They are willing to special order at no extra cost. Their service and warranty is superior. Come support this local chain you will only be pleased and your needs more than met. I plan on buying a fourth bike before I move in two years just because I love this place and the people that work here.

Review №100

2022-03-23 03:56:57

The staff are very knowledgeable about the equipment and I always feel comfortable getting my bikes/snowboards serviced by them. I took in two bikes and had new tires placed in a few hours time! Chris in the bike shop is friendly and knowledgeable about the bike equipment and the services they offer.

Review №101

2023-10-30 22:07:59

This place is amazing. The staff has always been friendly and helpful every time I visit. I would make this a first stop before for outdoor gear.

Review №102

2022-12-15 04:00:40

We came in today to replace our worn running shoes. We each had 2 or 3 year old shoes of 2 different brands and wanted to replace with same. Jaxon was extremely knowledgeable on shoes that would be close to same as possible and of fitting in regards to shoe inserts we usually use. We appreciated Jaxons helpfulness and feel confident we purchased shoes that will work for us.

Review №103

2023-02-27 04:00:12

I went in to look at shoes for walking and cross training. The man in the shoe department was very knowledgeable and helpful in helping me get the right shoes. I really appreciate him.snd his help. I just wish I would have gotten his name for this review. This was in the santa rosa store.

Review №104

2022-03-11 14:53:00

I’ve been a huge fan of Sports Basement for a few years now and they’re always top notch with product availability and customer service. I went in looking for snowboarding jackets and pants, I believe his name is Brian, was incredibly helpful with recommendations from jackets and pants to boots, bindings and boards. I’ve been to several Sports Basements and never been disappointed. I absolutely recommend checking them out for your sports gear needs.

Review №105

2023-01-25 17:12:30

I LOVE Sports Basement! I am always greeted when I walk in and more often than not, multiple people will ask me if I need help. GREAT selection of quality stuff and harder to find stuff for runners without breaking the bank!

Review №106

2022-01-10 04:16:10

Brian in ski boots dept, assisted my family with proper ski boots fitting. He was excellent in diagnosing our needs and recommended the appropriate ski boots that made our shopping experience seamless. He was patient and understanding, and I commend him for his excellent customer service.

Review №107

2022-01-13 21:35:08

We bought a cannondale bike at the Santa Rosa store. The guy in the bike department, I think Victor was very helpful. We were just looking but because of his advice we came back later in the day and bought the bike. Even though Victor was not there when we came back the guy who was there was just as helpful. I would come back for the courteous and knowledgeable staff.

Review №108

2021-05-24 20:35:48

I came in to this store for the first time today. They have a variety of different sporting goods here. Everyone was super great I had excellent customer service. I ended up walking out with a new bike. Collin did an amazing job helping us. Thank you guys for your excellent service!

Review №109

2020-06-06 22:20:05

I am not used to leaving reviews but I feel I have to do it this time...I have been going in this store for a couple of years now so thank you for the great prices, awesome products and the helpful and pleasant staff.And then, there is the bike staff...These dudes, in addition to be very friendly, know what they are doing and they are always there to help you in a sincere and honest way. Nothing is too much for them. They are highly professional, every single one of them. Impressive.

Review №110

2022-06-06 04:28:59

I went in with little to no information about my new SUV conversion project. Eric was super helpful and gave me a lot of advice. I was treated like a friend! I will never shop anywhere else!! Best customer service and knowledge.

Review №111

2023-06-25 22:26:20

Sports Basement and the Santa Rosa location specifically are the exact type of small business we need more of these days. Great service, value, selection for all your sporting goods / outdoor needs

Review №112

2021-10-20 07:24:00

I’m a regular shopper at Sports Basement in Santa Rosa. A super motivated salesperson named Lynette helped me today. She was surprisingly knowledgeable about shoes. I was a little taken aback by how knowledgeable. She was also not afraid of approaching customers like i have experienced with younger generations at other stores. I have no doubt Lynette will be going places in life. Give that girl some accolade$ and managerial training. Thank you Sports Basement!

Review №113

2023-05-01 01:00:34

Best shoe shopping experience and best customer service with employee Owen !! This was our first time at sports basement in Santa Rosa. Anytime you go to sports basement remember to ask owen in the shoe department for help. Thanks again Owen

Review №114

2020-01-17 01:19:28

My first time at SB and I was impressed. Stopped by to rent some skis and pick up some new snow wear and could not have been more impressed with the selection, the prices, and the feel of the store. The guy from the ski rental department was one of the nicest employees Ive encountered in a long time, we had to wait a bit because they were busy but we didnt mind because it was clear when he got to us wed receive his undivided attention until we were satisfied. We watched him go above and beyond to satisfy each customer. A great first time experience.

Review №115

2022-12-04 03:41:05

All good! Very helpful employees. Great winter gear selection for my 4y.o. Went to REI first and couldn’t find anything. Next time I will shop at SportsBasemt first due to the experience, selection, and price.

Review №116

2023-12-11 18:41:38

Very pleasant experirence, ski staff was very knowledgable and helpful with getting me fitted in the right ski boot.

Review №117

2022-02-22 20:12:09

Always happy with a trip to the Santa Rosa Sports Basement. The staff are always friends and helpful even when we cant find what were looking for. This last trip I was getting last minute things for a hiking trip overseas and the staff member was able to recommend and find everything I was looking for (packable winter jackets, rain gear, hiking poles, base layers). They provided excellent information about the quality and use ability of the different brands while also being able to bring in their own personal experience. They were very transparent about the pros and cons of each item or feature while also being upfront about whether it was necessary or not. I never felt like I was being steered in a particular direction or being up sold. In fact most of the recommendations we the less expensive options. We also have an REI in town and while we shop at both, or first stop is usually this Sports Basement.

Review №118

2021-12-29 21:45:08

Sports Basement is a fantastic place to buy or rent sporting equipment. The staff are always helpful and willing to spend time with you to answer all your questions. Their rental snow and camping gear are name brands that are high quality and always in great condition. The store is always well organized and fully stocked. Online shopping is a breeze as well, and I have found their stock status is very accurate.

Review №119

2022-12-28 20:36:10

I was really blown away about how helpful, not only one but three, employees were at the Santa Rosa store. Very knowledgeable and thorough experience. A rare gem these days when it comes to in-store shopping!!

Review №120

2021-10-05 22:36:54

When I first called Sports Basement to inquire about E-bikes I was able to speak with someone right away . Joes demeanor was friendly throughout the process which made the process a lot easier .I had a lot of questions and It was was bit intimidating at first for me . The staff was great and answered my concerns and questions ..I got the impression that people seemed to genuinely enjoy their jobs. I ended up purchasing the E-bike Joe initially recommend ...Sports Basement even has gently used items .I am very happy with my purchase and I highly recommend them .

Review №121

2023-05-06 01:07:37

Came to get my son new shoes. Gentleman who helped us took the time to have my son take a walk quick test, so he could see which direction his heel rolls. He pulled out a couple of pairs for my son to try, explained the way the different shoes were constructed to support how he walks, and how it should feel to walk in them. He tried on several pair, tested them in the store and found a pair that will work for him. Its a brand were unfamiliar with, but the salesman explained the pros and cons of them, and helped us understand the specifics of the shoe design and how it would help my sons hip and ankle pain issues. A week later, so far, so good!

Review №122

2020-02-19 00:37:07

V assisted me with my sons shoe purchase at the front register. She was inviting, friendly, and helped me sign up for your loyalty program which both saves me money as well as helps out local charities! She was fantastic and a keeper for your company, very positive experience overall and we will definitely be back :)

Review №123

2022-04-05 19:31:53

Stopped in to get some bikes for our boys (5.5 year old twins). Wyatt was great helping out and getting us in our way. Unfortunately one of the bikes had a manufacturing defect…no one could have known. I stopped back same day and they swapped it out with no paperwork or issues.I greatly appreciated the service, good nature, and speed of the bikes department.The boys are enjoying their “big boy” bikes.Thanks Wyatt and Sports Basement!

Review №124

2022-08-22 19:55:37

Aalyna was super helpful when I came in to get swim gear! I am not a swimmer and had no idea really what I needed, Or which brands would serve me best. She is so sweet and friendly and helpful, thank you so much for having such fantastic employees.

Review №125

2021-12-24 19:43:46

What a cool place! Super good selection of quality things. We were on the hunt for new shoes. My husband is a marathon runner and I just like my feet to feel good. He left with two pairs I left with one and we both felt satisfied.The gentleman in the shoe department was knowledgeable and helpful and spent time with us so that my husband could choose just the right pair

Review №126

2020-07-17 17:53:30

I LOVE Sports Basement!! Great selection, good prices, really nice people, awesome bike mechanics. Im so glad we have a store in Santa Rosa! Im high risk for C-19 and they did everything right in the safety protocols. I was able to rent a bike to test it out, pick up and drop-off curbside. When I bought the bike a few days later, I got my rental fee back and a nice discount cause Im a basementeer.

Review №127

2023-03-06 02:55:10

This place has everything you could imagine but what made our experience was Owen. He killed it. He was attentive, professional, friendly, and so knowledgeable. I hardly Ever write reviews but felt compelled to as Owen went above and beyond. Thank you Owen!!!!

Review №128

2017-08-26 03:10:30

I recently had my Specialized road bike serviced here for an annoying creak and all around tune up. John in the service department did an amazing job diagnosing and fixing the problem. He explained the issue thoroughly in a way that was easy to understand for my novice cycling vocabulary. Definitely my go to service department in Santa Rosa. Highly recommend for all you cyclists out there. Great prices with a friendly and knowledgeable staff!

Review №129

2023-05-09 03:50:17

Great service every time I visit. Knowledgeable and friendly staff always willing to help and always available for questions. Great quality gear and equipment at reasonable prices.

Review №130

2024-02-26 01:23:32

Great experience and I was super impressed and happy with the whole process

Review №131

2022-08-29 05:30:42

The employees in Santa Rosa are so helpful and knowledgeable. Anything you need and someone there will be able to help with expert advice. Needed new ski gear, and the staff were so great in helping me pick out what I needed!

Review №132

2022-05-17 21:21:05

Great place to go for my outdoor needs. The workers are always helpful and friendly. The prices are reasonable, and the sales are great. The 10% off for being a member helps on that front too. So much better than going to places like Dick’s.

Review №133

2023-02-07 18:55:58

My whole family showed up to rent ski gear and buy a few pre-owned items at 6:30 on a Wednesday. Even so close to closing time, every employee we encountered was enthusiastic and helpful.

Review №134

2021-10-28 23:48:16

I went in looking for hiking boots. Haven did a fantastic job helping me decide which boot would be best for me and then made sure the size was perfect. After a few long hikes I’m very happy with the choice. Great job Haven!

Review №135

2022-01-19 21:16:07

Went in Sunday just to look around, ended up coming out with several pair of workout leggings, a sports bra, and exercise shorts. Was really glad to see they had some sustainable clothing brand like prAna and Patagonia in there. They were having a great sale on Patagonia workout tights, and was able to find my size (L-XL) pretty easily. The two associates who helped me with the fitting room were very nice, though I did not catch their names. Also really like the Basementeer rewards program. Nice to have a place like this to shop at for workout and outdoor gear, definitely will be back.

Review №136

2021-06-20 00:36:06

Joe is wonderful and a huge asset to Sports Basement. He helped me pick out a bike lock for my husband and spent time doing so. I asked him if they carried a certain type of shoe. He then walked me over to that department and helped me pick out what I needed. I will definitely go to Sports Basement first before shopping else where. Thank you Joe.

Review №137

2022-05-05 19:08:44

The Santa Rosa Store is spacious, well organise and offer a wide variety of products. The sales persons are really nice, know the products and a very helpful. Well, I will definitely come back and I recommend you Sports Basement Santa Rosa !

Review №138

2022-04-18 01:47:04

Great customer service, advise and end of the season deal on new skis and bindings. The staff was knowledgeable and set me up with some all mountain skis. Can’t wait to hit the late season fresh snow!

Review №139

2022-12-11 20:09:36

I bought ski boots and had a great fitting experience. Anna was very knowledgeable of many different brands and how my foot would feel in different boots.

Review №140

2023-07-25 00:33:39

Always friendly, helpful staff. Great product mix. This is my go to place for clothing, biking and outdoor gear.

Review №141

2022-06-22 21:43:43

Converted from REI to a loyal Sports Basement shopper - they have everything I need and are the most friendly group of people Ive ever encountered at a store. They are respectful and helpful for people of all experience levels when it comes to outdoor activities. I have been helped by a young lady Kyra several times and greatly appreciate the time she takes to help me figure out what I need. Big shoutout to the staff here and Kyra for helping me out whenever I come in, especially as someone who doesnt have a ton of experience outdoors!

Review №142

2020-11-06 05:56:14

The bike service department is on point. This team has done a great job repairing my bike and offered to make adjustments if i wasnt happy. i dont know if thats just for me because im such an awesome human being, but you know, whatever. The staff is great. Very helpful. Killer deals before I applied my Santa Rosa Cycling Club 20% discount. Saaaay whaaaaaat?

Review №143

2022-03-02 07:08:20

The employee Aalyna was extremely helpful when I went in to buy Baseball Cleats with my fiancé. They were very kind but also didn’t trail us around which is exactly what I look for in good costumer service.

Review №144

2022-10-01 01:25:52

This place is great...much better array of gear than the local REI which we also visited, Sports Basement had a great selection. We bought golf discs, some hats, cold weather gear, staff was nice, and a big purchase made the life time membership worthwhile.

Review №145

2017-11-15 18:40:38

This is a long overdue review for John Blackwell in the Santa Rosa bike department. I had taken my bike to the repair department of a well-known bike store with multiple Bay Area locations to fix a derailleur issue. After three attempts, the last of which involved the installation of a washer that did not belong on the bike, failed to fix the problem, I went to Sports Basements Santa Rosa store. John diagnosed the problem, ordered the necessary part and fixed my bike on his first attempt and its felt like a brand new bike ever since. John was helpful, friendly and communicative and will be my go-to guy for service and repair going forward.

Review №146

2022-06-07 00:59:20

I was happy to see that they have a donation and recycle corner by the exit. The clothing racks are a bit too close together for my comfort but the brands they carry are excellent quality, and a good variety. selections for camping, hiking, biking, wintersports are numerous. Nice driendly staff

Review №147

2019-07-10 19:11:29

Happy and able to help was what I experienced from Andrea. Not only that, she listened patiently to me as I described what wanted to find, and then brought me right to the where it would be. However, the shirt wasnt available in the size I needed. Without asking she had pulled up an order page on her phone, found the size at the Berkeley store, and asked me if I wanted it sent to my home. Awesome! Thank you Andrea.

Review №148

2018-11-23 18:41:49

Ive been shopping here ever since Sports Authority left. The experience shopping here is great - I like to do most of my Christmas shopping here. They have a lot of great brand name products and speciality brands as well. Also, as a member (free) you get 10% off each purchase which is awesome. For Black Friday right now, its 20% off everything and an extra 10% off for members on top of that. Great deals for quality products. Highly recommended!

Review №149

2022-03-13 01:09:54

My experience in the bike department was absolutely awesome with the single exception thst I couldn’t have my cleats seated by a fitter the day I came to Santa Rosa to shop, but the professional there was super!The swimming department didn’t have the tyr streamlined kickboard I wanted or much in selection of two piece tri-suits, or a nearby changing area to try on suits.

Review №150

2023-12-28 01:16:27

Great place, friendly staff, cool stuff, good rental policies, 6 stars out of 5

Review №151

2022-02-01 02:16:19

Matt and Aalyna in the Santa Santa Rosa store went out of their way to help me with sunglasses and flashlights. They took the time to get to know me and really showed exceptional service..with a Salesforce like that, you are probably wildly successful .. it was my first time there, I really like the place and the lay out of all the items you have, exceptional.Thank you so much Lance South (Der Baron) Santa Rosa

Review №152

2021-12-25 20:21:57

Brian in the ski boot department was super helpful and very knowledgeable. He took his time and made sure the boots I got were the right fit. Great support from the fitting department as well!

Review №153

2018-01-19 23:21:28

John runs an efficient and inviting Bike Department at the Santa Rosa location. He communicates clearly with customers over the most complex and technical mechanical fixes and diagnoses. I have found the whole department staff approachable and helpful. SBSR is not yet well known as a source for equipment and service as it is still a very young store. This will change fast as more customers visit and get to know their reputation for quality, service and an overall good vibe.

Review №154

2021-01-22 03:28:18

Very helpful and knowledgeable. Needed help with a bike rack and they came right away. Great store. Will definitely be back. Also become a member and save 10% off anything all the time.

Review №155

2022-01-11 22:52:40

The ski shop in the Santa Rosa store is good. They seem to be one of the only stores in Santa Rosa with people that know ski gear well. They also have a terrific season long gear rental program, which is reasonable and convenient.

Review №156

2023-11-13 19:23:05

Never dissapointed by the product availability, quality and service! Side note, Owen in Winter Sports is a solid resource for you, trust me!

Review №157

2022-08-15 20:35:17

Excellent. The gentleman man in the shoe department was phenomenal, I forgot his name. He did have long hair and was taller. He had a wealth of knowledge and was giving me the low down on Hoka.

Review №158

2021-10-19 00:00:27

Brought our son to the Basement to look at a mountain bike with no intention of buying one. He was showing me all the pluses on this one and the sales person came over taking the bike of the rack. He also seemed to be very into Mountain bikes and explained everything throughly. Winston was rather excited when the sales fellow asked if Winston would like to take it out for a test ride. Winston returned and and his excitement was flowing. The fellow explained more as I realized Winston was wanting to buy it and knowing he was saving for just that bike but no way near the $$ needed just then mom came in well between the two of us we bought it. I can’t say enough about the bike technician/sales rep he was very informative. Thanks!

Review №159

2022-11-04 13:47:16

Gentleman in shoe department was helpful in offering several shoe choices to try on. The young lady at the register was pleasant and made my first experience enjoyable.

Review №160

2022-11-20 02:43:21

Friendly, knowledgeable staff who take the time to listen and look things up for you if they are not I. The shop but another store. Great customer service in Santa Rosa!!! They have everything for every sport!

Review №161

2021-09-29 19:23:56

I wandered in last week to look at bike gear and ended up buying a weight bench. The staff was incredibly helpful, friendly and knowledgeable. They even brought it to my car and patiently waited while I figured out how to fit it in. Im a basementeer (and a fan) for life.JSD

Review №162

2023-04-11 22:14:46

Fantastic experience. We got an ebike, and the team was so knowledgeable, patient and accommodating. Even the front desk check out was super helpful...awesome experience!

Review №163

2022-12-23 02:08:01

Always so helpful; we love shopping local at our Santa Rosa Store. Staff is so nice and so helpful; best sports store. Good value excellent products.

Review №164

2020-05-22 19:46:30

Friendly, knowledgeable, and efficient. They get it done-helped me with the perfect bike for husbands birthday during the crazy Covid situation. John, Forrest, the whole team is terrific. If you want to work with a great team-this is the way to go.

Review №165

2021-03-21 22:49:50

Went in looking for new skis. Reed was super helpful and knowledgeable about various types of skis and recommend me a pair which I ended up purchasing and absolutely loving. Great customer service and all around experience.

Review №166

2022-07-20 21:50:10

Got two bikes serviced with new tires. The bike team was tied up on a couple things but overall really helpful and were able to service both of them while I was there. Took about an hour.

Review №167

2022-03-28 15:20:14

Thank youuuuu Santiago🙏🙏🙏Oh my God, I went to sports Basement Santa Rosa with a Horrible foot pain. Santiago helped me to chose the right shoes because I have unbalanced foot, this is why I’m in pain and so difficult to find one. He got me over 12 pairs till he recommended Altra, which was the right one. Very very patient, polite, nice, and easy going. I was Embarrassed for giving him hard time to find good shoes for me, but he was super young gentle man with professional manners.Thank you again!!! God bless you!

Review №168

2019-09-28 18:05:31

First off, I visited the store at maybe 20:30 PDT on a Thursday, after a class Id taken. I knew that I wanted to see if the folks at SB could assist me with shoe sizing after a recent, substantial weight loss that have resulted in my feet swimming in my shoes seemingly. Previously Id visited the store on weekends or other weeknights a bit earlier and found while often accessible, store personnel were not available in the mens shoe area for immediate questions. I also had the impression from past visits that the mens shoe section was pretty much a self-serve venue which of course Im OK with. Not every store needs a Nordstrom level sales greeter-engager upon simply walking into the department -- IMHO. OK but this time was positively different and quite impressive. After opening a box of Olukai leather slip-ons to admire the quality and style, it wasnt maybe 5 minutes before Alex from SB courteously approached and asked if I had any questions or needed anything. By that time Id already quickly scanned the venue to see if any of those classic shoe sizing tools was out on the floor and found nothing obvious to me. And so I responded to Alex and, well, the rest is history...Alex guided me through my selection journey as only an accomplished athlete and running enthusiast with a rich spectrum of experience in particular with my age group (50 - 60) as well as recommendations for fit, form, function of my current interests and needs. After expertly guiding my exploration through my shoes of interest it was no time before he had provided me with a badly-needed education and refresher on shoe selection, ortho insoles prescribed for me previously and their use with and without insoles in the makes and styles I was interested, as well as a refresher on shoe FIT and COMFORT -- the critical elements for me.After leaving the store with a new pairs of walking and athletic shoes the next day I was able to access the Olukai shop (based in HI) and selected the half-size of which I was most confident that would fit after consult with Alex at SB. So in effect I was not helped with just shoe sizing but a re-build of fundamentals of my footwear.I cant express how thoroughly I enjoyed my shopping experience. Alex is truly a Sports Basement national treasure, and after positive engagement with the sales counter at checkout and a friendly greeting by the office shift manager (who was busily counting the shifts income but who had the wherewithal to greet me nonetheless!), I was richly satisfied.

Review №169

2022-01-06 03:22:48

Staff and employees in Santa Rosa store are so nice and helpful! Just bought ski jackets, helmets and other accessories for the snow and I’m so thankful that the store had my size! Love this store…

Review №170

2022-02-07 01:41:34

Matt and Grace were funny and wonderful help to me at checkout. Grace helped me fix my account information so I could use my new phone number for my 10% off. Great staff!

Review №171

2019-12-02 22:31:12

Ian in the ski/board department was very helpful. Unfortunately the ski guys where up on the slopes that work there.( It just dumped in Tahoe, you can’t blame them). Ian was new to the world of ski but if he didn’t know an answer to a question he didnt hesitate at all to get the correct info promptly and professionally. He helped me look through reviews to narrow down my search and gave me insight on what other customers thoughts where on the boots that he had helped previously. He provided a great service and I highly recommend asking for him if you need some ski boots. 🎿

Review №172

2019-07-06 21:33:14

Kyle and John in the bike shop were great. They each had excellent product knowledge and good advice and experience of cycling products and general knowledge of cycling.Also Mellissa the cashier was courteous and efficient. I got a great deal on a new CAAD12 Cannondale road bike with Ultegra components. Score! I am sure I will get many years of enjoyment from the bike and if I need repairs, or advice, they will be the first people I will go to.

Review №173

2019-02-12 19:47:28

Okay these guys are great. I rented a snowboard and shoes for a weekend and had a great experience. Noah and Jayden were awesome helping get the right gear. And to top it all the way off, I ran into the two of them ON MOUNTAIN, and they were kind enough to help me adjust my board to goofy stance on the DAMN PEAK. Hows that for customer service. Not to mention V at the front desk is a total boss..You know what, they all need raises asap. Im starting a petition.

Review №174

2021-05-03 20:55:35

Incredible help from an employee with my running shoes. She/they were super knowledgeable and patient. I must have tried on 10 pairs! Thanks again for the great experience.

Review №175

2018-11-14 22:39:42

This is going to seem odd, but I worked in this location for over 11 years when it was sports authority. I was there until the last item was sold as it’s store manager....When I stepped into Sports Basement I had no idea what to expect. I’m impressed at how easy and low key it felt to shop. Gone was the set up of past retail environments. My daughter even fell in love with an employee dog Ottis. When you had an investment like I did in a place like this, it’s refreshing to see that it can be turned into what you had always hoped. It looks like a company that doesn’t take itself too seriously, which in turn gives the customer a neat place to shop where employees seem to care. I’ll continue to shop here and support a smaller local establishment.

Review №176

2019-02-07 20:41:32

Working with bike staff has been great. John Blackwell and crew are amazing! Great communication, workmanship and competitive prices. Cannondale bike line is a great bang for your buck! Thanks. Ill be back. Grasshopper

Review №177

2020-02-23 16:56:11

Went in to buy some ski poles ended up walking out with a new set of skis and bindings. Not only did Tommy sell me on a new set of skis and bindings but he hooked it up big time and was able to mount the bindings in less then an hour rather than their typically 24hr turn around and I was able to ski with them the next day. Huge thanks to tommy and if you’re into skiing and looking for new stuff definitely ask for him.

Review №178

2019-07-12 23:27:59

We rented bikes for our teenage granddaughters to use when they visited us this summer. The girls loved the bikes and Sports Basement made sure each bike was correctly adjusted for each girl. Renting was a super easy and friendly process and we had lots of family fun riding together.

Review №179

2019-02-25 05:39:05

We have made several small purchases there before. So, when we needed a ski jacket and goggles we thought of the Sports Basement near us in Santa Rosa. It was a great choice. They didnt have the jacket in the size we needed but located one at the Novato location. It was on hold for us when we got to that location. The goggles we had seen on the web site were there and were a breeze to pick up at the registers. As Basementeeres, we saved even more off the end of season price discounts on both items. We couldnt be more pleased with our experience. Great products at terrific prices and service to match.

Review №180

2019-08-23 17:14:24

Every time I shop here I have a great experience. The staff are friendly and helpful - whenever I ask where an item is they escort me to its location. Their selection of products is ample, and the Basementeer discount is always a plus. Highly recommend.

Review №181

2022-11-27 22:57:31

Sports Basement in Santa Rosa is awesome. Staff are friendly, knowledgeable, and helpful. They will take their time with you and help ensure you get what you need. I give them an A+

Review №182

2020-07-13 17:22:06

After trying in vain to find a size 6.5 D width quality running shoe online for my wife we ventured into Sports Basement in Santa Rosa CA. They had the shoe and at a great price! Were happy campers!

Review №183

2021-03-20 00:00:09

Whitney assisted me in finding the perfect pair of running shoes to get back into running, she asked a lot of questions about how I run such as if I’m flat footed, if I experience any pain while running, and so on. Whitney even showed me a new way to tie my shoes so that my heel does not slip, and they’re tighter around my ankles. She is a running/shoe expert, and I would highly recommend visiting her if you need help finding the perfect shoe.

Review №184

2019-02-23 04:44:23

Forester is the GREATEST. Got my bike up and running in time for me to get a ride in before the sun went down. Supper Service and he cleaned off all the mud that had built up from two months of rain ridding. I love the bike department at Sports Basement.

Review №185

2020-03-05 19:34:13

Andrea - incredible and outstanding.... what a very nice, personable person. She develops a relationship with you to understand your needs. Incredible! I am so pleased she was my salesperson.Mike

Review №186

2022-03-05 02:28:39

Had a great experience shopping at Sports Basement. There were plenty of employees to help with the various things I was looking for. They were pleasant, friendly, and knowledgeable.

Review №187

2020-02-03 17:08:23

First time visiting Sports Basement...and WOW. Glad I did! Specific accolades go out to V who is solely responsible for winning my business this day.When I woke up I was in the market for a duffle bag that could also serve as a messenger bag and briefcase for my extensive travel as an outside sales professional....I checked out two other local retailers looking specifically for a Patagonia MLC, but also discovered similar bags by Arcteryx and Eagle Creek. Neither retailer had exactly what I was looking for...and I was looking very specifically for one of two different Patagonia bags.Then I called Sports Basement and was fortunate enough to get V on the phone...V asked great questions and listened to what I NEEDED...not just what I said I WANTED. Instead of looking up inventory on the computer she ran out on the sales floor, found a few options (including one that was substantially discounted) and offered to hold it for me at the front desk if Id like to come see it.Well... like to come see it I did!I ended up getting a Timbuk2 backpack much to my surprise. Ive been a Patagonia fan since their early days...Id never heard of Timbuk2 before today. I was in and out in less than 15 minutes. Sold. The bag is perfect for my laptop/tablet/office-in-a-bag needs. I love it and never would have guessed when I woke up that Id have made the purchase I did.Cant wait to go back and check out the rest of the store (its as big as any REI or Dicks sporting goods). During check out I observed about half a dozen other staff and management... all smiling. Staff were giving unsolicited praise for their managers, the company, and their roles on the team...the manager I observed clearly cares about and has strong rapport with her team. Whatever Sports Basement is doing, theyre doing it right. Ill be back for sure. Thanks team, and V especially, for a remarkably positive experience.

Review №188

2020-11-24 19:45:57

They had a decent variety of equipment but no range in quality. They have bikes to baseballs but only the higher end name brands. Everything was pretty expensive. The organization of the store was also sort of scrambled.

Review №189

2020-02-15 21:11:51

Rob, spent more than an hour with my wife and I yesterday helping us prep for a trip to walk the Camino de Santiago. He was awesome to take the time to fit my wife with Superfeet foot beds. We were prepared to purchase new hiking shoes if necessary but he assisted us with several different foot beds until we found the right one! Rarely do you find someone as service oriented in this day and age. He then introduced us to Noah who spent another 45 minutes fitting my wife for a lightweight backpack. Props to Sports Basement for encourage and supporting there team members to do the right thing with customers. We will be customers for life! Cheers

Review №190

2022-01-24 19:36:09

I would have given 5 stars but the clerk who checked me out forgot to remove the security clamp sensor and now I have to make a special trip to get it removed. Please always check garments for your customers to make sure the security device is removed!

Review №191

2019-12-17 05:57:45

I came in and was looking for a GoPro 7 and Jennifer had came to see what I needed to which I requested a GoPro 7 sadly she had told me that she had just sold the last one not to long ago. she came up with a genius idea and said she could order it from another store have it ship to them. Jennifer was so helpful and this was my first time going to Sports Basement. Will be coming more often whenever I need .

Review №192

2019-11-18 01:21:35

I went in for a pair of cycling gloves and connected with a gentleman in the bike department. He was AWESOME!!! He went thru all of the types of gloves and spent a good 15 minutes with me explaining what I might need to keep my hands from being numb on my early morning winter rides. The gloves he helped me choose are the first pair I have ever used that kept my hands warm and functional to change gears/brake when needed.Sincerely,Scott Manis

Review №193

2021-12-31 17:37:52

We have been to Novato and Santa Rosa stores this week. Every employee we worked with was very nice and very helpful. Especially in the ski departments. Carolina in Novato Colton in S.R. Thank you!

Review №194

2019-02-26 04:30:20

I only became conscious of this store during the Santa Rosa marathon. The level of engagement by the staff is fantastic. They have been very helpful to me on numerous occasions now, and I really appreciate it.

Review №195

2022-08-28 03:12:40

Fast, friendly and efficient service as always. Went in last week for 2 specific items I’d selected in advance, found them and was out of the store in 5 to 7 minutes. Great, fast and friendly service.

Review №196

2023-12-17 05:01:03

Got everything I needed and more from Martin! Great service and knowledgable!

Review №197

2018-02-08 00:12:04

To be openly insulted by a so-called manager after I did nothing wrong makes me think twice about shopping here ever again. Typical of high end shops, unless you are known by them they automatically think you know nothing about what you are doing and are eager to tell you how little you know. This is not a place to shop for professional athletes if you require service from them.

Review №198

2021-11-06 21:42:40

I wasnt in Sports Basement to buy anything but the sales guy was so polite and informative I bought new ski boots without any pressure from him. He was very surprised when I said I would take them.

Review №199

2019-04-01 23:55:15

Excellent customer service! Christy and Kira were extremely helpful, kind and professional. Sports Basement’s Community space was perfect for our Scout meeting.