Spectrum Store in Menifee

Review №1

2024-04-21 02:12:20

FIRST OFF.... I almost NEVER give negative reviews. But I must say... Its a joke how long Im waiting just to exchange a cable box. HORRIBLE CUSTOMER SERVICE! The mgr knows Im irritated so hes taking his time with others and the store is closed. He was super rude to a lady walking up to the store front He just told her Were closed Shut and locked the door. Im actually shocked at this experience having been a store mgr myself at a handful of companies.Maybe a little training before our put someone in charge.🤔

Review №2

2024-03-06 20:32:55

Very ooor customer service. Please believe previous reviews. I was sold a phone that could not be activated and when I went in to speak with the man that sold me the phone he completely became rude and very upset and refused my service. I was however abler to call customer service to assist me in returning the phone he sold me. Both the guys that work there should not be in customer service. Avoid soectrum services at all cost.

Review №3

2024-01-22 23:35:57

I wish I had the option to give this locationin Menifee zero stars. I received the absolutely worst customer service by a female employee named Annabelle. today. Not only was she completely unhelpful but rude as well. I dont know how this store could possibly hire and keep such a terrible representative. The purpose of my visit was due to an email I received from Spectrum telling me that I could drop into any Spectrum store to pick up my new phone. Annabelle was so unhelpful and rude to us I couldnt believe her horrible attitude, I actually thought maybe she was pulling our leg. We also asked in a polite way if she would mind throwing away my old broken phone case and she refused and said, No, you can throw that away in the bathroom. When we asked to speak to a manager she refused and said a manager couldnt help us! Not only did I not leave with my new phone but I ended up going out to the parking lot to call Spectrum for assistance. I am really disappointed that I signed up for Spectrum now. I will never go into that store if I can avoid it. I couldnt be more annoyed with our poor service today. I cant think of any reason the representative chose to be rude and completely unpleasant with us. Worst experience I have ever had at any mobile store!

Review №4

2023-11-22 20:16:32

Poor customer service. The manager was very not helpful in resolving issues either. I would not go there again. When I first entered the store, I was first on the wait list. However, I was skipped over and was told to just wait longer. The employee who helped me was very short and dismissive. He scoffed in my face when I went to leave. When I asked to speak to the manager, instead of speaking directly to me, the paying customer, he spoke to my daughter, refusing to make eye contact with me. If I could give zero stars I would.

Review №5

2024-01-12 01:55:51

If you ever need help with spectrum services, contact their mobile support team. The in-store employees do their best to not help you. Not only are they impatient, they seem to rush you out so they can go back to just chatting amongst themselves and NOT DOING THEIR JOB. I left their store unable to receive physical SIM cards because according to their staff, all companies are switching to E-Sim. I called the customer support team at Spectrum, and they said if you want a physical SIM, you have that right. I ended up getting physical sims mailed to me free of charge via Fed Ex Overnight. Do yourself a favor: dont go to the store. Call their support team instead

Review №6

2024-03-12 23:33:47

Worst customer service ever. These less than average clerks need to get over their condescending attitude and actually fix the over-priced internet & cable, period.

Review №7

2024-01-02 03:35:59

Amazing, efficient and professional service at this Spectrum location! My husband and I just moved to the area so we came to inquire about Fiber Internet service! Mateo assisted us and we were in and out in about 10 minutes! Got what we needed for a great deal and great customer service!

Review №8

2023-12-28 23:19:15

Stay away from this company. Their internet and cable services are extremely expensive after promotional rates expire. About $100 each in my experience.Spectrum does not provide a way to cancel services online. Hold times to get in touch with a representative to cancel services are between 45 and 60 minutes. Conversely, if you want to add services, you can get a representative almost immediately.Once you get online with a representative, theyll take you through a lengthy retention process and try and prevent you from canceling your services. When they finally get around to canceling your services, dont be surprised if they bill you for an extra month. They did this to me.I went into the store to drop off my equipment and brought this up to them and they told me Id have to call the billing department.Spectrum relies on the fact that people are too busy to sit on the phone for 45-60 minutes at a time for billing disputes or for service cancellations. Shady business practices. I wont use them again.

Review №9

2024-01-15 17:01:34

Mateo is a rock 🪨STAR ⭐️. New cell provider issues since moved from VZN back to Spectrum. Was stuck in Los Angeles with no decent function to my cell bc had SIM “issues”. THAT was scary 😬 lol 😆. (Mateo knows) … He troubleshot the problem quickly and efficiently. Best personality! He’s professional, personable, patient and just an overall wonderful team member for Spectrum. Thanks, Mateo…Great guy! Keep rockin’ my Brutha! 😆

Review №10

2023-08-16 02:49:25

Had a semi-complicated situation when trying to switch from another phone carrier to Spectrum. Brenda walked me through the process with ease. She is amazing! The world could use more Brendas!!! :)