Spectrum Store in La Jolla

Review №1

2023-08-18 17:56:35

Exceptional customer service! I was very skeptical to choose spectrum but the friendly attitude of the employees and specially the manager Arben, made my experience very pleasant. The manager very much stood out, ensuring that every customer was well taken care of and even going above and beyond to address any concerns. The level of professionalism and expertise displayed by the entire team truly impressed me. The manager was extremely patient and explained the packages and their deals with a friendly manner! Highly Recommended!!!

Review №2

2024-05-27 21:49:25

All their stores are closed. Great business model. Hate this company and their mini monopoly

Review №3

2023-05-03 18:30:27

The employee here was just ridiculous. I had to pick up a cable box for my mother who is in the hospital. I am trying to get her home set up so she will be comfortable when she come home. Customer service told me on the phone I could come and pick up the box. Employee would not release the box to me even after I explained the situation and proved my identity. They said they would only release it to the name on the account. I offered to come back with my mom’s drivers license. They refused. I asked them to call customer service, they refused. Absolutely horrific service. *** Thanks for the automated response. You obviously didn’t bother having a real person read this ***

Review №4

2023-08-04 16:12:07

Jay Pittman is a very knowledgably and professional. On top of that a super nice guy. I highly recommend his services at Spectrum highly. Thank you Jay for making my experience so easy and enjoyable.

Review №5

2022-08-22 17:43:14

I went in to have a new phone activated. The assistance I received from Jay Pittman seemed great - at first. Then I found out he totally screwed up my activation. Consequently, although he assured me my old phone was unlocked, it was not and Spectrum has been holding my old phone hostage going on three weeks, although Spectrum Mobile said it would take 48 hours to unlock. I cant sell, cant give away - basically I have a good phone which is worthless because Mr. Pittman failed to do his job correctly from the beginning. I might also add that I have had the worse customer service from Spectrum Mobile in trying to resolve this issue. Their repetitive response is ticket opened, in process, call back. Been doing that for three weeks, to no avail. Am I the lucky one, or has anyone else experience this?

Review №6

2023-02-06 01:10:55

Jorge was fantastic. My account was bugged out and he stayed overtime to help me get it resolved and had a positive attitude the whole time. I really appreciate the quality service

Review №7

2022-08-15 19:01:58

I’m very pleased with and grateful for the assistance received from Jay Pittman, specialist at the Spectrum store in La Jolla, CA during my recent visit there. His professional skills and knowledge are superb, his treatment of a customer is impeccable. He clearly explained all the cost-saving options available to me and adjusted accordingly my TV and Internet services in a most respectful, patient and friendly manner.

Review №8

2023-06-16 19:45:31

I can’t return equipment for my wife’s account to this store because I’m not on the account. I was told I have to go a ups store to give it to them so ups can return it to the store. What a complete backwards policy and waste of time and money for everyone.

Review №9

2022-11-29 00:41:26

Jay was very friendly and knowledgeable when we wanted to switch over to spectrum mobile. He was able to activate our new phone with the old number no problem even though the store was closing. Thanks for the help Jay!

Review №10

2021-02-08 15:18:17

I had a very pleasant experience this past week when I went in to replace my cable box for their new updated one. They made the experience quick and easy. Taylor helped me answer all my questions and now has me thinking about switching my cell phone service over now! Ill be going back to this store from here on out.