Spectrum Store in Banning

Review №1

2024-06-10 01:31:43

Honestly Im happy coming in. Usually I get anxious if I have to come in because it means I cant fix it myself and in always afraid itll be something simple.But I saw Kyle yesterday and that dude was so nice and professional! Like he was so fun to talk with and helped me with every problem I had and might have a bit down the road.Customer service is kinda tricky at times and even though my dumb butt rushed in at like 15 to closing he helped me so well. Please I hope regional recognizes this store and gives raises to the people within. He isnt the only awesome experience Ive had I just dont remember the name of the woman that helped me the month previous.Thanks for being so cool

Review №2

2024-03-23 13:52:17

Do not shop here! If I could give it a -10 I would. I went in with a broken phone to buy a new one and was offered a trade-in credit if I gave them my old phone. They told me that it didnt matter what the condition of the phone was I would still get the $700 off of the new phone. I wanted to buy the $200 phone but I was assured by the salesperson that it was a great deal to get the $1,000 phone because I would get the $700 credit back for trade-in. But instead I got scammed. They gave me zero trade-in credit for the phone and by the time I realized what they were doing to me the time to change my mind had expired. Now I have a very overpriced phone I paid cash for up front so Im out $700 on the deal. And they knew full well that they werent going to give me any trade in for a broken phone. I was escalated to management and was told that theres fine print somewhere that was not available for me to read and Im not sure I even received a copy of that says the phone needed to be worth a dollar or more trade in order to get the $700. I have been with Spectrum for many years for internet and this was my first phone by experience with them. Shame on them for taking advantage of customers like this. I am sure very few people get anything out of their trade-in or ever receive the trade in credit. And they keep your old phone and the chip that they need out of it. A win-win for spectrum and a lose-lose for their customers. They have my $700 but after I finish this they will never have another dime of my business after having been with them for many years. And this is down to the salesperson in the store who insisted that it didnt matter what condition the phone was in never mentioned the $1 minimum trade-in value. Lesson learned.

Review №3

2024-06-03 01:58:48

My cable box died, so I called and had Spectrum mail me a new box, supposed to be plug and play. That box wouldnt work. I called again and a tech brought another new box. It all seemed ok. Then the remote would not operate the box. I took the new remote to the Spectrum store and got a replacement. I followed the instructions but nothing. I called their help line. Someone there tried to pair the box and the remote, but nothing. I hung up and continued to get the remote to operate. I tried again and called the help tech. This time someone named Lynn helped me, she tried everything, never giving up. She kept trying everything, and finally got everything working properly. Thank god for some one who cares and is relentless. Thank you Lynn.I dont have Facebook.You should recognize her, she went above and beyond.

Review №4

2024-02-29 19:56:15

I came to pay my bill and found out all the new products Spectrum has, Andree is great! Very professional in taking her time and walking me through all my questions. Five starts to her!

Review №5

2023-10-31 02:04:57

I received a call from Andre letting me know that my bill was going up next month. Andre said she could help me save money and she DID! She saved me $70.00 a month and I have a better set up with all the things I had, plus more. I am really grateful for her help. Genuine, helpful and kind. Thank you!

Review №6

2023-05-27 07:52:10

Went here to change a order I did over the phone. Was told I couldnt change it cause the sells person would loose there tip. So I left went back inside because the sells person gave me some papers that were not mine. Then I asked him if I canceled my order and do a new order so he wasnt sure. He called over the manger and he checked the order and they were able to help me out

Review №7

2024-01-09 20:12:27

Was super satisfied was updated on everything and channels not needed taken off and Bill will be much less

Review №8

2023-07-02 00:15:51

I know, who gives a cable company 5 stars? I cant say thank you enough to the manager, Kyle, for going above and beyond to work out a problem with my phone. It took weeks, but he kept at it. Excellent customer service. Thank you.

Review №9

2021-03-11 12:29:57

We visited the store in Banning to activate a phone for my cousin. I had never been there before. It was very nice. It looked sterile, that how neat and clean it was. All of our concerns were taken care of by a really nice man. He was so much help. I even looked at a few phones that I liked.Pleasant experience that day...

Review №10

2022-07-30 04:06:43

It used to be a counter with a couple of people where you could take care of your bill or trade in equipment...what a difference!! Love the new look! Make an appointment if you can because they can get pretty busy.