Presentation on Map Reviews Nearby

South County Lexus in Mission Viejo

4.7 (199) 28242 Marguerite Pkwy, Mission Viejo, CA 92692, United States

Location on the map

Mission Viejo, Orange County, California, US

Phone: +1 949-344-2060
Site: https://southcountylexus.com/

Opening hours

Monday:8:30 AM–9 PM
Tuesday:8:30 AM–9 PM
Wednesday:8:30 AM–9 PM
Thursday:8:30 AM–9 PM
Friday:8:30 AM–9 PM
Saturday:8:30 AM–8 PM
Sunday:10 AM–7 PM

Edit info

Total reviews rating 4.7

199 Reviews for South County Lexus 2024:

Review №1

2024-04-30 19:20:33

This dealership has been nothing but a headache since we bought our car here. First, we had an issue with the financing department.We traded in and bought a new (used) car. Both parties (dealer & buyer) signed everything and we left. Well my husband got a phone call two day later and it’s the guy from financing saying that we need to come in and speak with him and his manager because something wasn’t right with our paperwork. We were so confused but loaded up our kids drove over there twice( 45min drive). He sat us down and said that the bank didn’t give them all of the money for our vehicle so we need to pay an additional $4,000 to the dealership, on top of that they need to write up a new contract and we will be paying literally $300 more than our original agreement! And they said they will be removing the 4 year warranty that we originally got for the vehicle.He tried to negotiate with us and give us two weeks to come up with $4,000. I told him absolutely not and to give me my old car back if they are planning on breaching the contract because we will not be signing any new contracts and will not be paying more than what was originally agreed on. after I reacted the way I did he went to go talk to to some men in suits. Then he comes back and says “ok I’ll call you guys in two days”. The issue was resolved when we decided to not wait two days and demanded the issue be fixed or give us back our car. I believe the head of finance fixed everything, explained the situation and drew up a new contract. we were very satisfied when we left after that (thanks Linda).The second issue right at the moment is the sunroof/moonroof installation on our 2020 Subaru ascent SUV. The sunroof that was installed looks like it belongs on an old broke down cheap sedan and not on an 2020 Subaru ascent SUV and upon purchasing the vehicle we were told that the sun/moon roof will be one for a Subaru ascent SUV (I’ll be posting pictures below) and whoever worked on the car left foot marks and dirty adult size hand prints on the inner roof of our car (we have light interior). I’m still waiting for them to get back to me. Hopefully they resolve this issue asap. I’m very upset with this dealership and have never dealt with such inconveniences.I really didn’t expect this out of a Lexus dealership and was so excited to purchase a vehicle from them but now I’m just very disappointed.Update: dealership keeps telling me to contact them but doesn’t respond.

Review №2

2024-05-25 13:09:01

I just had the most wonderful experience with South County Lexus.Al Kahn and Eric Hudson made our day.I work as a technician for a luxury brand, so I know how high pressure sales can be, but these guys at South County Lexus were the opposite of high pressure. This was the most relaxed and enjoyable car buying experience Ive ever had. Even though I was shopping for a low price budget car (2017 Ford CMax) they treated me like I was buying a new Lexus or luxury used car.I was looking for a bargain daily driver to replace my wifes car that was recently totaled out in an accident.I knew what used car I wanted and had been searching the Internet for weeks when I came across the perfect car at South County Lexus. This car had lower miles and its model year was newer than all the other cars I was finding online in my price range. I thought it was too good to be true.But it was true. The car was the perfect car for my wife at a great price.

Review №3

2024-04-29 23:39:33

I have for the last 30 years driven a Mercedes, but his time I wanted to test drive a Lexus. I test drove a 2023 RX 350 and fell in love with it.I didnt want to make a hasty decision and decided not to buy it until I went back to the Mercedes dealer of Newport Beach and check out their SUV model again.I ended up deciding to buy the Lexus and have been in heaven ever since.Hakan, our salesman never pushed us and since he use to work for Mercedes dealer, he knew all about their models and explained to me the differences between both models. He was so knowledgeable and so patient with us that we plan to use only him in the future.Finace part was also so seamless and painless.Highly recommend this Mission Viejo dealership. I get texts, emails and phone messages when it is time for the cars check up.The mechanics are just as friendly as the rest of the staff.100% happy with my purchase and with my experience.

Review №4

2024-05-17 21:02:30

We recently purchased a new 2024 Lexus RX 350H Premium Plus at South County Lexus and highly recommend them. Nathan and Al handled our purchase and guided us through the process going above and beyond. The sales process was totally transparent from start to finish. They located the exact RX 350H we eventually purchased at another dealership which was delivered to South County Lexus within hours and ready for us to take delivery the next day. Thanks again to Nathan, Al and Safe in F&I for making our purchase an enjoyable experience. Wishing you continued success in the years ahead.

Review №5

2024-01-14 15:20:46

We purchased our new 2023 Lexus GX460 last week. Ted Bokhari was 5/5 star car salesman. He is the BEST !!! Excellent customer service overall.Thanks again Ted (South County Lexus)

Review №6

2024-03-31 03:40:00

Had an awesome experience at South County Lexus as a first time buyer. Johnnie Garcia and the team made the late afternoon 4 hour trip from the Central Valley well worth while. They were super helpful throughout the entire process, provided great hospitality, and were willing to work late hours to close this out the same day. Extremely satisfied with my experience. Definitely recommend this dealership!

Review №7

2024-05-11 01:54:20

Very good service and customer attention. The Lexus dealers here have good knowledge and experience in what they are selling. They offered free registration and smog test, four brand new tires and free delivery of my purchase. Highly recommended Indeed.

Review №8

2024-04-02 23:05:00

I am trying to purchase a vehicle from out of state and I get the feeling the Internet Director doesnt want to deal with it. I got super fast response when I inquired about the vehicle with a quick price quote. I stated that I was out of state in Tennessee and I would pay the sales tax when I registered for tags locally, but I needed help with a recommended shipper and also asked for pictures since none were on the website. I never got a response for one day, so I emailed on day two and he did respond with a question asking for my address, but we are now 6 hours later and crickets again. I have called 3 different shippers and received quotes within 5 minutes, but its taking this dude all day. So I guess I just have to forget it and move on to the next vehicle that I am interested in.

Review №9

2024-06-21 15:33:12

South County Lexus (SCL) is a stand up operation. I contacted SCL via telephone in reference to a used Lexus GX 460. I spoke to Zoe Shetley (internet sales manager), she explained the car wasnt ready for showing but, would be available Thursday. I hopped a train and headed South Thursday. I saw and test drove the GX. It still needed detailed, which I was fine with. They provided a loaner vehicle (2024 RX F sport!) and explained in two days they would have a driver would drop the car off to me and pick up the F-sport (unheard of right). The GX was returned to me and the detail of the car was not to my expectation and the leather on the driver seat was not in stellar condition. I called back to SCL and spoke to Johnnie Garcia (sales manager) this was a good thing because Johnnie and I both served in the Navy. Johnnie had me send some pics and agreed it wasnt to standard. The next day Zoe and Roy Tunno (ops director) gave me a calI. I had options to have the car picked up with another loaner or drop off. I chose to drop it off because I have a Uncle that lives down there. When I went to pick the vehicle up it was immaculate! I got to speak with Dave Varga (upholstery and detail tech), the gentleman responsible for making it immaculate, he shared some tricks of the trade and was a pleasure to talk to! The leather on the driver seat had totally been replaced, there was a Lexus rep and Roy showed them my seat and somehow someway agreed to replace the leather. This is not cheap and I assure you isnt the norm. Upon getting ready to start and drive away the battery died. Zoe went and got Fred a service manager and replaced the battery. So the reason for the 5 star review. Zoe was amazing, she was with me throughout the process, she really communicated well and kept me in the know. When I had a issue the entire management got involved with making my SCL experience notable. At any point they could of pointed out they sold me the car as is. They did not, instead, not only did they meet my expectation but, exceeded it! SCL has all the hallmarks of a organization with strong leadership and a commitment to their customers. Thank you Zoe, Johnnie, Roy, Dave, Fred and the rest of the Team at SCL for making my SCL experience grand!!

Review №10

2024-05-27 23:40:14

Bait and switch method.. Saw car online, spoke to Mike Michael Flores about the car, scheduled an appointment to see car the same day, arrived saying it was just sold this morning. Didnt even get a call to inform it was sold. At least show some courtesy and respect to your customer!!! I drove over an hour to get there. Dont ever deal with Mike, the internet director, just a pretentious title, still need permission from the manager when negotiating prices. He is not very unresponsive. Does not call you back. All car posted online, I suspect are used to lure you to the dealership. It isnt available.

Review №11

2024-04-08 18:33:43

Today I spent 6 hours (8:30 am - 2:30 pm) trying to purchase a vehicle through the Internet Sales Manager, Michael Flores, offering a full price cash offer on the vehicle selected. It took 3 hours to get through the approval process (being that I was paying cash, Im not sure why) but after 3 hours, Michael Flores called me to apologize and tell me that someone else bought the vehicle.Clearly the Sales Manager, Jeff Hilton decided that a local buyer would serve his interests better.These tactics are just wrong and anyone wishing to purchase from this dealership must be present and must not trust or believe anyone they are dealing with.Since the review was posted, I tried to call the number in the response from the owner twice and it did not go through.Fortunately, I have since found another convertible similar to the vehicle I had hoped to purchase at Mission Viejo Lexus and the team at Carlsbad Lexus went above and beyond to finalize the purchase and I am very happy with my new used vehicle.

Review №12

2024-04-18 03:12:14

I had a amazing experience at South County Lexus I just got my first Lexus. I thank and recommend sales consultant Augie who was very friendly and helpful which made the process of buying my car very smooth. Would definitely recommend him to anyone looking to buy. Thanks again Augie!

Review №13

2024-05-08 20:14:37

We just leased a new Lexus RZ300e at South County Lexus and had a great experience. Luca Warburton was our sales rep and he was such a pleasure to work with. Hes listens to your needs, is calm and patient, answers all of your questions and is so knowledgeable when it comes to Lexus vehicles. Car shopping is never fun and we did spend a good amount of time at the dealership, but we ended up in a car Im so happy to have with a great price. We looked at several EVs and limited our choice to 2, with Lexus (and Luca) winning us over. So far, we are very happy with our choice.

Review №14

2024-04-06 04:16:22

Just purchased a RX350 from South County Lexus. This is a great dealership and we highly recommend them.Luca Warburton was our sales person and he did an awesome job making our experience stress free and we were able to complete all of the steps very quickly and were on the road in our new vehicle in no time!Thanks again Luca!

Review №15

2024-05-05 23:36:14

Purchased a new Lexus 350h with help from Al and Eric with closing support from Saif. All worked hard to get us the best vehicle at a competitive price. They were honest and transparent.

Review №16

2024-04-17 07:11:38

This review is long overdue. Its a bit delayed because of, you know, life. I had long been researching for a new car. I looked at pretty much every make out there: bmw, Mercedes, Infiniti, acura, Toyota, Honda, hyundai, kia, etc. Competition was steep, as many cars were great. Had been a long time bmw driver but finally made the jump and purchased my first lexus RX. Needless to say...this car is amazing. Im so happy with it. I dont think Ill ever get bored driving it. I had visited several dealerships, including SC lexus. I originally worked with Arturo Ransom (Art) who showed me several cars on several different days. Despite me coming back and forth and changing my mind between RX and NX, he never once made me feel like I wasted his time. He even came in on his off day to help me out. The team at SC lexus, especially Arturo Ransom, Michael Flores, Jim Pavone, and even Blake (?) who helped drill the license plates, were all great. I truly appreciate their patience and hope that they continue to do amazing sales in the community.

Review №17

2024-05-03 21:00:15

I want to Thank Al Khan for being so helpful and generous with me in guiding me to buy my first truck came out Happy with my shiny 2020 Range Rover Sport.

Review №18

2024-01-22 23:44:41

I have had nothing but the best results from the beginning. I went expecting to pay so much but was shocked when it was a just a quick fix. I would like to thank Daven Anthony for everything he has done for me. He always goes above and beyond to help. He represents Lexus with pride.

Review №19

2024-05-02 06:14:10

Stay away from this dealer a bunch of crooks and liars they told me drive 3 hours away and they had a better deal than the dealer i was at already and said they had a better deal and i waited for two hours and they said the car was sold al and desktop manager tried to gave me pay way more than what agreed and i wasted 5 hours of my time and walked away from a deal that was much better than theirs!!!! do not come here because even another customer was in the same position and arguing with the salesman and desktop manager going back and forth and he was veteran!! worse experience ever at lexus!!! i would not recommend to come here there liars and crooks and they tell you what you want to hear and try to upsell you on any car!! Also THE TERRIBLE SALES MANAGER Johnnie Garcia is the one that did not want to give me the deal that the GENERAL MANAGER told Al Khan to give they literally fooled me!!! YOU WILL NOT REGRET TAKING MY ADVICE TO STAY AWAY FROM THIS DEALER!!!!!

Review №20

2024-05-28 13:42:27

I had a bad experience with this dealership from trading customers like an idiots regarding a deal on a new lexus. They were trying to rip me off on my trades as well as not being truthful on the website program. I had a wonderful experience with the newport lexuas and got a great deal on the car that wanted. I really suggest strongly go to Newport lexus and you will get a better deal as well as a great experience.

Review №21

2024-05-24 16:56:02

My wife and I were heading up to the Dodger game from the San Diego area in our 2015 Lexus ES350 when we suddenly heard a loud noise coming from under the car. I Googled the closest Lexus dealer in Mission Viejo and pulled in to the service area. The service advisor came out and crawled under the car trying to free the plastic shield that had come loose. He called a technician out who then put the car on a lift and reattached the piece. They sent us on our way with no charge. Thank you, guys!

Review №22

2024-05-22 16:00:23

My worst experience purchasing a vehicle!I bought a pre-owned vehicle 6 months ago, and I still haven’t received the registration documents. The title hasnt even been released to the lienholder.Ive called nearly 20 times and visited the dealership multiple times, but no one responds!

Review №23

2024-04-13 04:20:49

Very confusing .. I reached out to the dealership for a ES 350 to receive an OTD price, and I received an email from Andrew Wagner with an increased base price, 4k more than what they were advertising on their own website.. very alarming and left a sour taste from the get go. Not a nice experience.

Review №24

2024-03-12 18:06:57

The worst car buying experience that cost me over $1.7k due to incompetence/negligence. I have been a South County Lexus customer since 2015, but my last experience there recently was about as bad as it can be. I found the vehicle I wanted to purchase online and decided to stop by after work with my family to look at it in person. I was already pre-approved by the bank for the loan so I thought it would be a quick and easy process. It was anything but.It took me about 15 minutes to decide that I want to proceed with the purchase. Matt the sales person then instructed me to fill out a credit app. I advised him that we were already pre-approved and I had a pre-approval code for them from the bank. He said that it didnt matter, they would still have to process the application on there end. So we did as we were told and waited. After an hour Of waiting I asked how much longer it would take as my 1 and 4 year old daughters were getting fussy. They said it would be about another 15 minutes. I asked my wife to take the kids home and I will meet up with them later. Matt told me that she need to stick around to sign the loan documents.We waited and waited. 15 minutes turned into over an hour. The dealership was already closed and were were still waiting. The kids were hungry and falling asleep. Finally Matt said they Loan manager was ready to see us, and he spoke with him and was able to get us the pre-approved low interest rate. We went to Scotts office to sign the paperwork. This is a warning to all, DO NOT SIGN DOCUMENTS ON THERE SMALL TABLET. Demand that you get the paperwork so that you can review everything. Scott quickly went over the many forms that we needed to sign, summarizing what the documents stated and then scrolling to the bottom for us to sign. I asked him if the loan was going to be submitted at my pre-approved rate. He said that they submit it at the rate that they have and then it will be adjusted by the bank to the pre-approved loan. Once we were done signing he said that we would get an email copy of the documents shortly.We finally made it home at 10:30 pm. Put the kids to sleep and I decided to check my email to see if I received the documents. I did not have any emails, so I figured I would receive it the next day when they opened. I checked then next day and still did not have a copy. Later that afternoon I sent an email to South County Lexus to follow up on my documents, I did not receive a response until the following day. It took me 3 days to finally receive a copy of my paperwork.A couple of days later I receive a confirmation from the bank that the loan has been processed, but I noticed it was at a much higher rate. Confused, I decided to call the bank to figure out why the rate was higher. They had told me that the pre-approval was not submitted by the dealership and I needed to find out why. I called Matt our sales associate who directed me back to Scott the loan manager. When I spoke to Scott about the issue he seemed confused and informed me that if I provided a Pre-approval it should have been submitted. He said he would check on all of the paperwork that I provided. He called back shortly and said that he did find the pre-approval but doesnt know why it wasnt submitted. He apologized and said he will assist me any way he can, but this needs to be sorted out with the bank. He has no control over it because it is out of there hands at this point. He offered to send me a Lexus hat and shirt for the trouble. Thanks Scott, thats a nice gesture for a $1,700+ mistake.Long story short the bank was not able to get me the pre-approved rate because the loan documents were not submitted properly. Had I received a copy of my paperwork earlier the mistake could have been caught and reversed. A word of advise, DO NOT LEAVE THE DEALERSHIP WITHOUT A COPY OF YOUR PAPERWORK. The staff seemed very friendly at the time of purchase, but looking back they seem to be either incompetent or just plain negligent. In any case they were non-responsive and unhelpful when I needed help after the purchase.

Review №25

2024-03-02 17:15:29

Being in the auto industry, I know its always a crapshoot who you end up working with when buying a car. Sometimes you get somebody who doesnt care and doesnt want to be there and other times you get somebody who is passionate, honest, and a solid communicator. My family and I were fortunate to have the latter experience with Hakan. Hakan was fantastic to deal with from start to finish. He was transparent, honest, and kept in communication throughout the whole process. After taking delivery, we had a couple of service items that needed attention and Kyle stepped in without a beat. From start to finish, Hakan and Kyle were fantastic. We live closer to two other Lexus dealers but will continue to use South County Lexus because of the experience we had. Thank you, gentlemen!

Review №26

2024-02-14 02:24:38

Did not return calls to resolve an issue regarding my lease. Cost me $1200+. The sales manager, Gina, ghosted me and wouldn’t return my calls after promising to resolve the issue. I would never buy or lease a car from them again (after 3 leases).

Review №27

2024-03-07 22:54:19

Bought a car from this dealership back in 2021 and they keep calling my cellphone several times a day. I block the number and they call me from a different number.If you ever buy a car from this dealerships don’t let them download Lexus app in your cellphone. Once you download the app this people keep tracking your location, mileage, service history and everything. I asked them to remove tracking several times but no help.

Review №28

2024-03-14 16:35:07

I had a fantastic experience at South County Lexus. I highly recommend the salesperson, Rami, who was extremely friendly, helpful, and informative throughout the entire process of getting my new car!

Review №29

2023-11-30 22:34:51

My husband and I purchased a car this past week from South County Lexus. We had an amazing experience. We have nothing but wonderful things to say above our salesman Bill Peters. He did a wonderful job and went about and beyond. Highly recommend him. Thanks again Bill.

Review №30

2018-07-13 18:43:47

South County Lexus rocks! They had exactly what we wanted on the lot with all the package options. No pushy sales guy, just informative & showing us what WE wanted to see. Never thought getting a car could be so quick. No haggle, great deal, friendly, likable staff. We were going to go to 3 other Lexus dealerships, but South County Lexus just has the inventory, great pricing & great service.I was impressed that before we left a staff member dedicated to knowing all of the features of the car, walked us through what every button, system, lever & feature of the GX Sport. He helped setup the navigation, the stereo settings, the seat & mirror settings & made sure we knew how every little thing on the vehicle worked. (Theyll even come to your house to setup your garage door opener!) Talk about the royal treatment! They even put a bow on it for my wife.Thanks South County Lexus (Thanks Barrett, David, Hans & Amadeus?)

Review №31

2021-05-20 02:24:42

Purchased our Family Car from Enzo today. Thank you for making the experience seamless, transparent and also bearable for our 14 and 4 year old as well; car buying can be long at times but we appreciated the attentiveness nonetheless! Will definitely be back when it’s time for mama’s car!

Review №32

2021-08-10 03:39:43

I would like to say, Ive had best internet purchase experience ever. Im still at disbelief that dealership can make it so easy. Definitely A++ in my book.Ive texted internet department, regarding Lexus GS, with in minutes, I get a response. Ive asked dealership to call me regarding this car. Maz Tousi, called back and gave me all information, send me an email to confirm our conversation. That same evening, deal was completed. Next few days, notary came to my house, signed all paperwork and that was it! (Mathew thanks for making it super easy)Once again, extremely easy and smooth transaction. Best thing was, Maz said, this is the price for a car and $85 for paperwork fee. There was no surprises, no extra fees, no extra charges. Amazing!!!

Review №33

2021-12-30 18:40:50

Great experiences in sales and services. Thanks Mohamed for your great service and patience. This is my second car in a year with Mohamed. Great job South CountyLexus of Mission Viejo.

Review №34

2023-12-23 20:22:46

I would like to express my thanks to Charlie. He is very patient and knowledgeable. He doesn’t strike you as a pushy car salesman at all. It was a pleasant experience with him. Highly recommend.

Review №35

2023-11-20 22:09:29

I am experiencing right now a horrible service from South Lexus. I am from Chicago and bought a car a week ago, signed all of the paperwork, payed full amount of $37000! And now nobody is responding my phone calls, when I am calling to Rami (sales) he is ignoring, front desk is collecting my phone calls every single time with the same message, promising me to find someone to help me. And of course, nobody EVER called me back with the solution. Hakan and their general manager Shawn are helpless. I just need to pick up my car from this dealership and there is no single professional there to get this done! So unprofessional.

Review №36

2023-12-01 21:11:20

They Must Have More Customers Than They Need!I went in today to look at a 350NXh. I made the mistake of mentioning to the salesman that I was comparing it to the Toyota Venza (which is basically the same car). He immediately had a smug attitude and said in a condescending tone to go with the Venza if I wanted to save money. A good salesman would have talked about the differences and why the NX350 was worth a few thousands bucks more. When it came to a test drive, he said I would have to give him my drivers license and phone number. I declined to hand over my phone number and said I didnt want any calls. He said curtly, Then no test drive. A good salesman would have said something like, I understand, sir, but our management really requires this... If he had shown just a little consideration, I would have relented. Instead, I left the lot at that point feeling demeaned and, frankly, insulted by his attitude. If I do decide to get a Lexus it wont be with South County.

Review №37

2023-08-21 16:56:18

When i visited this dealership last, a few days ago, i was in a jam..... I had various appointments and a broken down car. If the issue was resolved ASAP, my day would be shipwrecked.The service team bent over backwards to fix my car and was able to resolve all problems in the unreasonably short time that i gave them. Kudos to Scott and the service team!The service here is always good, i can more than sense they put in much effort and care each time i visit. This last time they went above and beyond.Its refreshing to get such good customer service and be around people who really want to help. Thank you South County Lexus!

Review №38

2024-02-19 02:02:23

We are long Lexus owners. First purchase from South County Lexus. Auggie and the rest of the staff could not have been more helpful. We will be long term customers.

Review №39

2024-01-04 23:07:53

The whole team here especially Argirios “RGD” provided professional, knowledgeable and through service. It’s refreshing this business still holds customer service to a high standard. I can’t recommend this dealership/service department enough.

Review №40

2023-09-12 23:42:52

First and foremost, I had an amazing experience here! My mother also purchased a vehicle here and highly recommend them.Jason Thomas, in the finance department, was extremely helpful. He went above and beyond with making the entire process so easy. He was able to answer all of our questions with finance and car details. I can’t express enough how much my husband and I enjoyed our experience here. Jason should defiantly have a promotion to management. I highly recommend anyone looking for a new vehicle to go here.I also worked with Zoe Shetly, with guest management. She made the experience here so pleasant. Her approach was very uplifting! She was the exact person I could relate and work with thru the whole process. I’m so happy she was the one to take me to my new car!Thank you again Jason and Zoe for making this whole experience so memorable!

Review №41

2024-03-19 06:55:34

I would like to express my thanks to⭐️Hakan Okcuoglu( Guest experience manager who is my salesman)⭐️Buddy Dudnick ( Service consultant )He is very patient, helpful and knowledgeable. Always answer all the question.It was a pleasant experience with him.Thanks again for your sweet support

Review №42

2024-02-19 01:58:09

Best car buying experience ever! Thank you Auggie and team for taking care of us!! 12th Lexus and couldn’t be happier with this dealership.

Review №43

2023-09-26 03:37:00

Great experience, do yourself a favor and ask for Soren Darougar!! Talk about a car, I am a proud owner of a Lexus now, but first off let’s talk about who helps you; we all know the experience of buying a car can be a little overwhelming to say the least, but Soren wow, …. high performance; delivers honesty, integrity no high pressure sales consultant!! I highly recommend him!!I highly recommend South County Lexus everyone from the managing team, sales manager, It was a all-around amazing experience!! I’ve been to several dealerships in the last few week, by far at the very end of my search they literally shined.Thank you so much, Soren!! I will highly recommend you to anybody, friends family or even to a strangers that I hear might be looking for a Toyota Lexus, just go here save yourself time and energy!!Also, thank you to Houston, Mr. Garcia and Jason Thomas! May God bless you all!!

Review №44

2023-12-20 15:06:24

Kamran sounds so friendly when I talked to him on the phone initially but it’s not the case at all when we talk in person. He cut me off every time I try to talk by sticking up his finger and say “no let me finish” I wonder how this method worked for him in the past because this is not only very rude, but inefficient. He kept on talking about things I already know by not letting me tell him what information I want to know more.

Review №45

2023-11-09 20:08:56

I know you guys have at least years and I have first Experience with Matt Hasso, he is the greatest Menedger that I a ever met. I asked them to help me to bay another car from you. He was Day off but he recommended another Menedger his name is Enzo. He explained to me everything we did a test drive explain me how use all details about it. Finally, we got a new car from you, thank you so much South County Lexus. I leave you. I highly recommend this dealer with no hidden fees.

Review №46

2023-06-15 05:54:34

I had the most amazing experience here!!! First off, super friendly and responsive. Juan Resendiz contacted me within minutes of my inquiry and helped set up an appointment for me to test drive an ES hybrid. When I arrived, he graciously met me, had the car ready to go, and was very knowledgeable on the features of the car. I never felt any pressure and after the test drive I knew I had to get the car! It drove like a dream and was a really good deal. Juan then helped me through the sales process, again with no pressure to buy any add-ons. He was just straight forward and efficient in the process, and helped me secure the financing with the Lexus bank, at a rate that beat my own credit union by far!!! I couldnt believe it. Thank you Juan.As I was completing the financing portion, Hamid Rahmatollahi, was also super gracious, knowledgeable, personable, and extremely helpful, going over every detail of what I was signing, again with no pressure at all. The process was elaborate but took no time at all. Thank you Hamid!When I ever need to upgrade my sweet Lexus, I am going back to them for sure. I was in and out driving, my car in less than an hour and had nothing but a great feeling the whole time. Wow and thank you. And I am so stoked with my new Lexus, its ridiculously good, like driving on a cloud, thats quiet, fast, efficient (40 mpg!), and super styling.

Review №47

2023-03-27 03:20:12

Couldn’t be happier with my decision to NOT purchase a vehicle here.I was interested in a used BMW. The sales rep was friendly, but dishonest. I asked for detailed photos of damage that was visible in photos on their listing, and was told “there is no damage, and if there was, we wouldn’t include it in photos”. Shady.In any case, I figured it was worth the 6hr drive to go see the vehicle in person. I was told it was in “immaculate” condition. I immediately noticed several dents and scrapes on the rear exterior, and the interior was in rough shape. But the real deal breaker was the overwhelming mold smell. The trunk liner and floor were wet to the touch. There was standing water under the trunk hatch where the battery is. The seat mounts were rusted.Upon bringing the issues up to the sales guy, his response was to aggressively close up the car and tell me “well then don’t buy it”.Maybe they’re a good new Lexus dealer, but I would exercise extreme caution buying a used vehicle here.

Review №48

2019-07-08 20:16:38

EXCELLENT service. Found my dream car! Alex V was my salesman and he responded to me so quickly to ensure I got the exact car I wanted the moment I found it. Hes easy to work with and a great communicator. 5 stars, hands down.

Review №49

2024-03-20 21:29:48

Huge thanks to Zoe for helping me test drive the Lexus NX. Kind, professional and appreciate all the wonderful information.

Review №50

2018-07-04 05:20:59

Michael Irkhin, and Joe Cram, of South County Lexus in Mission Viejo went out of their way to make my pre-owned Lexus car buying experience extraordinarily simple, easy, professional, and most importantly, extremely satisfying. Not only did they show me the perfect car for my needs, but they also provided valuable, resourceful assistance every step of the journey - from selecting, to testing, and pre-sale preparation, through financing, and finally the out-the-door stage. I actually want to buy my next car from these guys !

Review №51

2023-05-25 00:03:27

Incredible car buying experience after dealing with other unscrupulous car dealerships. Was definitely worth the drive up from San Diego. Saved myself a lot of money and headache buying a pre-owned vehicle from Alfred and Kamran. The price online was the actual selling price. No hidden fees or “dealer installed options,” and they were incredibly polite and patient handling our transaction. Whether youre buying a luxury Lexus or something more modest (as in our case), they treat you respectively all the same and it was truly appreciated.

Review №52

2023-08-01 23:35:12

Exceptional Customer Service at South County Lexus delivered by Jeffrey Rawitch!Our Rating: ★★★★★ (5 out of 5 stars)When it comes to purchasing a vehicle, the process can often be daunting and filled with high-pressure situations. However, our recent experience at South County Lexus completely shattered these expectations, and I am thrilled to share how wonderful our car-buying experience was, specifically with the dealership manager, Jeffrey Rawitch.From the very beginning, Jeffrey exhibited a level of professionalism and courtesy that was beyond compare. He was patient, incredibly easy to work with, and made the entire process feel as seamless as possible. What truly set him apart was the absolute absence of pressure. It was clear that his primary goal was to ensure our satisfaction and comfort, rather than rushing us into a purchase.Jeffrey went above and beyond in familiarizing us with our new Lexus. He meticulously went through all the features of the vehicle, explaining the benefits and functionality in a manner that was both informative and accessible. Even for those without a vast understanding of automotive technology, Jeffreys explanations made it easy to grasp the ins and outs of our new car.One of the most impressive aspects of our interaction was Jeffreys availability. He was completely at our disposal before, during, and after we signed the paperwork. His commitment to customer service didnt cease once the sale was made, a testament to the high standard of service that South County Lexus adheres to.In conclusion, the level of service we received from Jeffrey Rawitch and South County Lexus was outstanding. I would highly recommend them to anyone in the market for a new vehicle. Their dedication to the customer, knowledge of their product, and lack of pressure made for an incredibly positive car-buying experience. Jeffrey Rawitch, in particular, is a genuine asset to the dealership and greatly enhances the reputation of South County Lexus. We look forward to maintaining our relationship with this dealership and cannot express enough gratitude for the care and attention we received.Thank you, Jeffrey and South County Lexus!

Review №53

2018-12-12 18:14:38

I was looking for a 2019 RX350 FSport in White with Red Interior/Panoramic Moonroof/Mark Levinson/Triples Beam Head Light, which is extremely rare. I was dealing with Lexus Dealers of Newport (largest Lexus in Orange County), San Diego, Carlsbad, El Cajon, and Westminster (Little Saigon) but no one has this car in stock. No one willing to “go extra mile” to sell me this car. I contacted Twee Hayes and within 8 hours, I bought my dream car from her. Twee went the “extra mile” to delivery my car from another dealer which located 80 miles away, through the traffic of Los Angeles. I am extremely happy with Twee’s dedication and professionalism. She makes me think of Tom Cruise in Mission Impossible! I also extremely happy with South County Lexus’s staff. It is a “happy ending” for me because I wanted to purchase this car as a XMAS present for my wife. Thank you very much to Twee and her staff. Merry Christmas and Happy New Year! IT IS A WONDERFUL LIFE, WHEN DRIVING MY RX350 FSPORT!

Review №54

2024-04-10 19:01:42

This was the Third Lexus I purchase from South County Lexus and its all because the very Polite and Professional Service Manager Hassan.He has always been helping me for all my Lexuses service needs with his high level of Knowledge and skills. He is one of the key assets of this dealership in my opinionGood job Hassan and South County Lexus

Review №55

2023-03-07 21:04:43

I recently purchased a vehicle from South County Lexus and I am absolutely thrilled the the car and my purchase experience.Hamid, my salesperson made the entire process easy and stress free.Hamid is very knowledgeable and went out of his way to be helpful to me.I highly recommend South County Lexus and Hamid to anyone looking to purchase a car.

Review №56

2023-08-10 06:36:16

Aweful customer service. Bought a cerified pre-owened RX 350 in 2021 and a few days later discovered a loose front left fender liner. They were unable or unwilling to fix it then and still are now. Earlier this year my front left parking sensor in the bumper started to become loose and eventually fell inside the bumper. They want to charge me >$500 for fixing it even though the car is under warranty. Still not clear whats wrong with the fender liner. Another Lexus dealer told us the bumper had been likely repainted. I am starting to suspect that both issues are related and that they sold us a lemon. They have no idea how to make customers happy. Probably the last Lexus I will ever buy.UPDATE one week later: they asked me to call their sales director to discuss my situation. It is a joke: he never picks up the phone and never returns voicemail messages. It doesnt look like they actually care about bad reviews, despite what they say.

Review №57

2018-06-20 14:41:14

Well I am back for car #3, I cannot imagine buying or leasing a car anywhere else. I have been with Mercedes Benz, BMW, Cadillac and Infiniti and I can honestly say I would never go back to any of them or another Lexus dealership for that matter after being treated like family at South County Lexus. This last deal required them to jump through rings of fire in order to get me financed and they made it happen and did it with a smile. They never made me feel bad about the situation I was in either. Life happens, nothing worse than going to a dealership and them treating you poorly due to credit issues, WAY over on miles, an accident on your Carfax or in my case all of the above. I appreciate Pat Lustig Sr’s countinuous help over the years not to mention Michael, Houston and the miracle worker in the finance department, thank you all 1000x A++++ gentleman.

Review №58

2023-08-16 21:15:15

The staff was incredibly helpful and friendly, making the whole service process smooth. Im extremely satisfied with their professionalism. Ill definitely be returning for any future automotive needs. Highly recommended!

Review №59

2023-07-13 20:01:41

Hakan was very patient and answered all my concerns. He made sure to deliver the vehicle to my house after purchase on his time off day.Again, this is nothing short of awesome buying experience. If I ever consider buying another lexus, south county lexus would me my first choice.

Review №60

2024-01-05 20:16:42

I have been bringing my Lexus here for service. I appreciate their work and service. I highly recommend their service department for your next Lexus service need.

Review №61

2023-12-18 20:31:43

Return the leased car and trying to buy it.They add 1000 dollar to the residual value and told me the Lexus required them to add.Which is false.Buyers, you should bring your business to other dealership.

Review №62

2023-04-13 05:14:13

So my experience just keeps getting worse and worse after purchasing my used car from Mission Viejo Lexus. So I purchase an used Mercedes Benz that showed that it has a clean car fax. My mistake was to purchase it at night and when I inspected during the day after purchasing notice that the whole right side of the vehicle has been repainted and it not a good paint job. Also the whole from bumper looks horrible, it has touch up paint all over.Also beware of the finance person there. They upsold me a tire and wheel plan supposedly for only $4 more a month. But after reviewing my initial deal, I realized that the put a extra fee in the initial deal to make seem that will are getting the tire and wheel plan for only $4 extra per month but the plan is actually a lot more money.Also the vehicle was only sold with 1 key. The salesman said he was going to contact the previous owner to ask for the spare key but he never got back to me. ( One extra key is like $400 from the Mercedes dealership).To top it all out, I just had a flat tire and was unable to put my spare tire because the vehicle is missing the wheel lock( was not provided with the vehicle). I so mad and I will never do business with this place or recommend to anyone.

Review №63

2023-07-21 23:41:32

Guys, I want share some experience with this dealership. They are like to customer, car not available in stock. They told us it ready for pickup. Here the saleman name Juan Resendiz at South County Lexus. Please do double check before you arrive to store.Here the conversation: Hello Ken, this is Juan from South County Lexus I got your TrueCar offer for the RX 350 I have it here and its available do you want to stop by today for a test drive? Straight lieeeeeee.

Review №64

2023-09-10 21:25:53

My husband and I recently acquired an RZ 450e. This is the fifth Lexus our family has gotten in the last few years. it is always a pleasant experience visiting South County Lexus. We love our new electric vehicle and working with Enzo Impagliazzo made our whole experience easy and and enjoyable.

Review №65

2019-12-30 12:24:33

My wife and I drove 5 and half hours to South County Lexus for a vehicle that we saw online. Initially, we werent sure what to expect because we arrived late on a Sunday evening. However, by the end of the night, it proved to be well worth the effort. It was, by far, the best car-buying experience weve ever had. Everyone was extremely cordial and helpful. Dr. Nick was fantastic! He made us feel welcomed, didnt rush us, and made the whole car-buying experience actually quite enjoyable. Larry, from the finance department, was great. Patrick was very nice, thorough, and patient with us when he explained all the cool technological features that our vehicle has. The only bad thing that happened to me there was when my wife and I were walking around looking at the vehicles, bird poop landed on my shoulder. But, Dr. Nick assured me that it was a sign of good luck, and it turned out to be true. My wife and I are very happy that we drove 5 and half hours to South County Lexus.

Review №66

2022-03-18 17:59:30

Although most people are probably posting about the new car they just bought, I just sold my car to South County Lexus. I was connected with them through Kelly Blue Book and Robby reached out to me immediately after my request. My experience with Robby was professional, fast, had good attention to detail and was actually enjoyable. South County Lexus gave me a price that was competitive with the other offers I received. After the paperwork was complete, Robby personally ensured all my personal belongings were out of the car and gave me a ride back home. Thank you Robby and South County Lexus for making this experience great.

Review №67

2023-05-20 02:17:03

Be VERY careful buying cars from this dealership. I had a pre-approved loan but was informed by my sales personthat their manager was not accepting it. The manager knowingly delayed my delivery by weeks just to get their own loan processed. Very bad experience. Was forced to sign up for a higher interest loan as I had already paid advance and was in need of the car. Would NEVER EVER buy from them again.

Review №68

2022-09-24 00:44:11

Their service system just a scam. Lexus maintain my RX 350 for 3 years，LS 460 for 5 years. I should be the loyal customer. But I strongly suggest people who have Lexus，DO NOT go to their car service，the cost higher than anywhere else.As long as my car mileage pass warranty，Their drama will started. it shucked me every single time when I drop my cars there. Their service made way more money than their new car sales. Always，Always，Today my RX350 Check Engine light turn on. So don’t know what to do,I just drop my car at South County Lexus. I tell myself this is last time go to this place if they making story again. Yes， they did again. The car need change battery，thats it. Eventually they charge me $850 for diagnostic the engine and replace cost is more than $2,500. Well I feel bad because my RX350 only 3 years, it shouldn’t has problem in the engine. The car has quality problem or the sales make story？

Review №69

2022-10-18 16:56:19

My wife took her Lexus in here when I was out of town for a warranty maintenance . They offered her optional services: Wheel Alignment, Wheel Balance, along with the Tire Rotation thats done for free. She left with a $239 bill.They do a 27 point complimentary inspection to see if anything needs repair.Alignment and Balancing are offered up front as optional/recommended, not after the inspection. These are services that you do not need unless theres evidence of a problem (tire wear indicating alignment is wrong or vibration at speed indicating a tire is out of balance). These are services that they want to sell you that you usually do not need. If the front tires are not wearing before rotation, then you dont need an alignment. If you dont feel an out of balance vibration when driving then you probably dont need a wheel balance.These services should not be offered up front. They should only be offered (like all services besides preventative) if there is evidence indicating they are needed. Customers who dont understand cars, such as my wife, go ahead and have these services done because they dont know any better.Then they put $40 worth of additives in the gas and oil and credit this back at the bottom of the bill. These cost the company a couple bucks each, but youre getting something for free here. So it looks good. These additives are also not needed at all, either as a preventative or repair.This is not how a shop should be run.

Review №70

2023-07-07 15:50:17

Evan Frickman at Lexus Mission Viejo has been my service advisor for 10 YEARS!!! I just moved to Texas and I was so sad to no longer be working with him. Evan has been honest, caring, and supportive; ALWAYS giving me the best advice and making sure my car was taken care of. If you need your car serviced, work with Evan! Thank you

Review №71

2016-07-03 22:28:51

I had an awesome experience getting my 2016 Lexus IS350 at South County Lexus. Everything they did showed me that they value my business. I specifically dealt with Greg Holley and I recommend him highly. I got a great price on the car. Greg is a man of top notch integrity. I thought it was a nice touch that the sales manager called me a few hours before I went in and introduced himself. He thanked me for the opportunity. I am not the type who needs that extra touch, but it was really nice. My whole transaction took about 30 minutes in business time. In real time, it took longer because everyone at the dealership was welcoming and I spent some time chatting. I would absolutely go back to South County Lexus again and recommend it. If youre looking for an individual to deal with, I recommend Greg Holley, which is not to take away from the other associates. He is who I dealt with and he was exceprional.

Review №72

2022-07-22 19:22:38

I am an avid Lexus enthusiast that is very brand loyal due to the customer service, vehicle reliability, and overall experience/interactions with Lexus in general. I reached out to this dealership to purchase a CPO Lexus and was contacted by J.R. I wish I could give more than 5 stars to this dealership, but more specifically J.R. I had to fly in from out of town and was picked up at the airport, catered to with coffee/water and driven to get food, followed by a test drive, straight forward and simple paperwork. Negotiations werent needed at all due to the upfront pricing that was more than a great deal. To top it all off, JR even offered to drive and deliver the vehicle to me in Arizona to help mitigate the tax burden I would incur if I took delivery in California. Next Lexus I buy, I will 100% return to this dealership to make that purchase. They have earned a customer for life! Thanks again JR, you are the customer service that is constantly missing in the auto industry.

Review №73

2022-10-23 18:08:33

I purchased a vehicle here April 1st, but Im now finally deciding to say what upset me about my visit. Before that, I wanna thank SOME of the employees that helped me out in the front when I needed it. Also, a big thank you to the finance guy who helped out. I forgot your name, but you were a very helpful and awesome guy.I was helped by Matt Hasso. And, off the bat, I felt very rushed when I was first looking at the car. He seemed very eager to get it over with which wasnt a very welcoming start. While I was finishing up my test drive he completely ditched me for another client and left me and my buds alone sitting in the car. We sat there for around 10 minutes when we finally decided to go in and ask an employee for help. I was ready to purchase the vehicle, but I was frustrated because I had to wait for Matt to finish whatever he was doing with the other client. During the buying process, Matt just told me to fill out the forms, and didnt really try to socialize with me at all. I was already nervous as it was my first time buying a car, I was only 19 years old, I didnt know what to expect, and I didnt have much guidance. I REALLY wish someone else that would have cared about me more got the sale and not Matt. Matt simply did not deserve my business, and Im am still very upset about it. And to make it worse, my car battery is already starting to fail just after 6 months of normal driving. What an experience...

Review №74

2016-11-10 19:12:32

We had a great experience at South County Lexus! We worked with Jason Thomas, their Internet Guest Experience Manager. Jason was great. He was quick with information and very helpful. We did most of our interaction via email. While other dealerships were hiding the ball and trying to get us to come in, Jason was a straight shooter. He gave us price quotes over email and gave us options for different payment plans. He listened to what we were looking for and got what we wanted. Most importantly for me, however, the actual transaction was smooth, quick, and easy. I think I was in and out in less than 30 minutes. Jason and their finance department had everything filled out in advance. What a great experience for getting a new car!

Review №75

2023-02-08 03:44:17

Excellent service! Even though they were extremely busy at the time, I was greeted and promptly scheduled for an appointment.Daven Anthony has superb customer service skills and he made my service experience go so smoothly and efficiently and took care of the electronic issues. Thank you Daven... I love this car!

Review №76

2023-09-16 23:06:11

I recommend asking for James if you are looking to purchase a vehicle. He goes out of his way to get you the biggest savings. Hamid was very professional and courteous in financing.

Review №77

2023-07-16 00:23:41

If you have the option, go to another Lexus dealership! My dad went there for a service for his car and was told that the total fee would be $1,400, but when we got there, it was almost $2,000. The thing is, when u tell someone the fee will be a certain amount, you should expect they would keep their word. Extreme rip-off, last time we come to this place.

Review №78

2022-06-30 00:47:12

All around first class dealership and definitely one where we left impressed and delighted with the service standards.We are not the easiest customers to please, so take the following seriously: Imagine the highest customer service standard to could dream of—then double that! That is what we experienced in working with JR!I’d say it was the best we have ever experienced. Well done JR! And thank you.

Review №79

2022-11-08 23:19:34

I called in requesting pictures and information for a used certified pre-owned 2019 Lexus NX300 F Sport. I was transferred to Matt Hasso and knew right away that he was very well experienced in sales. Asked the right questions and answered all of mine. He got my number down and within 10 minutes i started to receive pictures of the vehicle. We communicated back and forth through text regarding details on the vehicle with fast replies on Matts behalf. We eventually made an appointment for the day after to test drive the vehicle.I show up to the dealer after an hour drive from Los Angeles and Matt was there ready to take us on a test drive. While we were looking at the vehicle Matt was very knowledgeable of the vehicles features, engine specs, and vehicle history which made me feel comfortable in his experience and salesmanship. I drive the vehicle and start making my way back when i spot the same NX300 F Sport in black and quickly change my mind in interest for the white one. I asked Matt if we could drive that one and compare prices, mileage, and features. Without hesitation Matt said he would go for the keys. I decided i wanted the black one so we began to talk numbers. Transparency throughout the whole deal without ever feeling pressured or confused. We spoke about every detail more than once and Matt never hesitated to explain a second time. Took the time and care to make me feel comfortable throughout my whole visit to South County Lexus. I definitely recommend this place to anyone looking to buy a new or used Lexus. Specifically Matt Hasso.

Review №80

2021-01-20 23:13:45

My journey to purchasing a new Lexus began using the build your Lexus app. Within 15 minutes I had a notification email regarding locations that I could find the car I was looking for. A few minutes later, I got a call from Matthew Molus of South County Lexus.He provided via e-mail the Spec sheet on the desired car that was located at a different dealership but advised that he could get the car to South County. I had more homework to do and advised that I would get back to him. Over the next day, we exchanged emails as I had a few questions. Matthew answered each promptly and without any pressure to move forward on a purchase.After a few days Matthew advised that a vehicle had just come in very close to the spec we had. We decided to go test drive the car. Great experience and we left advising we would think it over.We loved the car and negotiated a price over the phone later that night.So easy to work with Matthew - will return.

Review №81

2020-12-20 04:01:26

I went to South County Lexus at Mission Viejo to get our second Lexus. I could not believe how smooth and nice was the purchasing process. From sales team to financing it took very short time and the team were very professional, friendly, and nice and were not pushing like other dealerships. My salesman Mohammad and SJ were really great! So was the finance guy Larry! Fantastic people. Will definitely go back there again for my next purchase.

Review №82

2022-07-03 00:05:12

I just spoke on the phone with Mike from the Parts Department and I am so appreciative of him helping me. Some background: I’ve been having a lot of problems with my 2001 RX300 and have concerns over my transmission and I have been so stressed about it for the past week. But Mike was so kind on the phone and understanding, and had no problem with helping me figure out prices on multiple parts.I recently had a bad experience at the Toyota dealership up my street and had to deal with a gentleman that had an unpleasant attitude after I explained I got a check engine light code for a transmission solenoid and despite that, wanted to do a Transmission fluid flush for longevity purposes for my car. Speaking with Mike was a much better experience and he listened to my concerns, got me the prices for multiple parts and even recommended me to a Transmission shop that he’s been to before if I wanted to get the transmission checked out. I highly recommend anyone calling for parts for their vehicle to speak with Mike! I normally don’t write reviews but I felt compelled to for the great customer service Mike provided me!

Review №83

2016-09-10 15:01:52

Just took our car in again for the regular scheduled service. This time we had Evan help us and as is always the case he was great to work with. Car completed quickly and came out very clean. Love this dealership. We were in and out with the loaner car in less than 10-minutes. Car very clean and completed on time. Same experience when we dropped off the loaner. Awesome experience as always. Thanks to Vince for excellent service and keeping in contact with us to update progress. Best Lexus dealership ever.

Review №84

2014-05-23 23:13:39

Matt was very helpful especially over the phone. His quick service made leasing the car very easy. The whole transaction took about 2 hours when I got to the dealership. The finance crew was also very clear and helpful. I love the fact that I was able to buy the maintenance package at a bit of discount in advance. This provides peace of mind for me and will be less hassle when its time for service. This is my second transaction and both have been good experiences. It is my hope that I will continue to enjoy the car for the 4 years I leased it.

Review №85

2018-01-03 19:14:12

I had a great experience purchasing a Lexus from South County Lexus at Mission Viejo! Both pricing and service were excellent. They had the exact car I was looking for and gave me a great deal for it. Joseph was straightforward and upfront about the prices, he was personable, not pushy, and very knowledgeable about the car. He also went above and beyond to ensure we understood the features of the car before we left the dealership.Everyone at this dealership was friendly and helpful. It is clear that the team at South County Lexus prides themselves in taking care of their customers well, and I would recommend this dealership to anyone looking for a Lexus!

Review №86

2020-03-09 03:54:13

I really enjoyed the welcoming attitude and prompt service that Carlos Medelin provided. He explained what was would be done and specified the time frame required for the work so that I can manage my time. The work was done properly within the specified time frame. The entire staff is really friendly and the dealership is a pleasant, clean and inviting place to hang around at while you are waiting. It is not the closest dealership to my house, but I love going back to South County Lexus.Highly recommend it. Dealing with them completes the entire great experience of Lexus ownership. Thank you!Dorothy...the happy Lexus owner.

Review №87

2023-08-25 21:37:03

Customer service is bad. Bought a certified used vehicle and everyone was quick to respond up until purchase was completed. Needed some dealer information to process vehicle registration and no one helped. Called 5 different people asking for this information, left messages and no one responded. Very disappointed.

Review №88

2016-12-19 16:05:31

Excellent experience! JR is amazing...the process was so smooth & fast! He even came over to my house the next day & set up my garage door. Patrick was outstanding with his overview of the vehicle. I love my ES 350. South County Lexus really knows how to take care of their customers. If you want a Lexus...these are the people to see! Thank you.

Review №89

2014-12-03 03:49:46

My car shopping experience at South County Lexus was great. Christian B. (Sale Consultant) was very helpful from start to finish. He showed me the vehicle that I was looking for, and answers all my questions thoroughly. There was no sales pitch, just honest answers to my questions. I did feel rushed into making any decisions. The dealership honored a price provided by a referral that was quite low compared to the current price because they wanted a happy customer. Gena was very straight forward in providing financial numbers. The dealership gave me a few days to think about the purchase and ensure a smooth transaction. Narmeen was also very helpful and friendly through the financial transaction. Overall, a great car shopping experience. South County Lexus would be my first choice when considering a Lexus in the future.

Review №90

2018-08-29 17:23:58

My visit to South County Lexus was nothing short of a fabulous experience. All the staff was super friendly and tentative to our comfort while we were there. Joe Cram was an excellent salesman who helped us getting our vehicle ready within such a short time since we told him at the beginning that we have an important meeting soon. I highly recommend this dealer and we will be looking here first for our next car. Thanks again Joe!

Review №91

2023-03-24 05:23:56

Only stars i have is for the sales person Zoey, she was really nice and profissional. I spoke to one of manager here dont remember his name . I really want thank him, he was the person help me and my family get our new Cadillac EscaladeHe called me ask me a lot questions about what i had before why i want buy a 100k lexus without any experience with lexus beforeI understand it is a hot car, I did call around local dealer Socal, Glendale lexus has one but mark up 25k . They ask 30k over after that manager spoke to me ( it was 20k before )After that phone call, I went to Cadillac dealer right away, Made deal with less 40 mins . I was between lx600 and Cadillac Escalade in the past 3 months, Everyone in our family has Janpanese car but i never got one i dont know why, Trying to give a shot this time, But we getting a Escalade at the end .Thanks again .

Review №92

2019-02-17 15:37:23

Excellent. Bri made it super simple to set my appointment. She made the reservation for the service, auto detail and the loaner car online and followed up with a phone call. When I notified her by email that I was running behind schedule for my appointment she responded immediately with an email to let me know that it would be okay. When I checked in with Aron at the dealership he was friendly and efficient. I was driving out in the loaner car within 10 minutes after arriving. They let me keep the loaner car over night and return at my convenience the next afternoon. The service and the auto detail were as expected---quality. THANK YOU! I love South County Lexus.

Review №93

2022-12-15 05:02:40

Matthew assisted my husband and I with the purchase of a used vehicle. He was very friendly and the transaction was smooth. Only reason that I gave it a four-star is because we were dealing with another sales rep who was a little flakey.

Review №94

2019-02-09 16:14:53

Robert was great. No pressure and very professional. Got the 2014 RX450h. Transaction was a little longer than expected (4hrs total) but we also had a trade in which had to be evaluated and worked out some negotiations so not too bad. All in all a great experience. My wife loves her birthday gift! Thank you South Coast Lexus!

Review №95

2017-09-30 03:31:57

I was looking for a new car for my family and I did a lot of research online, but I was still undecided on which car I liked the most. I decided to go to the dealerships around my area to test drive those cars that I liked. I was very disappointed by a lot of the dealerships for their customer services until I went to South County Lexus in Mission Viejo, CA. The sale consultant, Nick Daramus, is very friendly and professional. He was very patient and explain all the questions that my wife and I had, trying his best to ease our concerns. During the conversation, there was not a single moment that we felt pressured or uncomfortable. That was the only dealership that made us feel like we were welcomed. One thing that was very interesting to me was that I noticed how Nick was very aware of the customer’s concerns and thoughts. When I noticed the car that I was testing had too much mileage on it, without asking, he went out of his way to look for another similar car with less mileage. During the price negotiation, the whole environment in the dealership and with Nick was so pleasant. Not only did I get a great deal, I was very glad that I purchased the car from South County Lexus. If I am in the market for a new car in the future, I would definitely go with Nick and South County Lexus at Mission Viejo, CA again. I highly recommend them.

Review №96

2017-06-09 03:53:08

I met with Ted Bokhari on the first day of my shopping for a lease RX 350 and ended with him on the third day. His customer service is exceptional. At no point I felt like being rushed into anything yet he earned my business. I am glad I checked in and met with him. He listened to all my requests and found me the right car. Every question was answered patiently. Ted worked out all the numbers and gave me a Great Deal. I didnt complete the transaction the same day and he followed up with me the next day. Next thing I was in with my wife to look at the car and signed the lease. Couldnt be happier with the service. Barret was also very knowledgeable in the finance department. He made everything easy.Ive been to many dealerships but the most welcoming one is the South Coast Lexus.Ask for Ted and he will go above and beyond to earn your business.

Review №97

2021-08-25 18:14:46

We just purchased a car from this dealership and we are greatly satisfied and impressed by a superb customer services from Mohamed Elnaghia. If you need a great car and great service, you will be pleased to work with Mohamed. He will make sure you enjoy a top-notch services and leave the dealership with the car you are looking for and smile on your face. He is the guy! I definitely will come back to this dealership because of him.

Review №98

2014-09-05 21:09:10

I had a great experience with South County Lexus. Jason Thomas was very knowledgeable and willing to give me the best deal for the car I was interested in. I went to other dealership and he gave me everything that I did not find anywhere else: I felt confident I could trust him, he was honest and did not try to find excuses to avoid to show me the car fax (I bought a used car), and he was open to negotiating the price of the car. He even personally delivered my car 60 miles away.The Dealership Representative (sorry I forgot his name) was also great also very helpful and very professional. He helped me to get the best of my purchase and I left convinced that I got a good deal.I highly recommend this dealership.

Review №99

2018-06-25 15:07:13

My service experience with South County Lexus was first rate. They were prompt, courteous, and efficient from the time I pulled up to the service driveway through to the time I pulled away after completion. My service rep Daven Anthony was very thorough and kept me informed of the progress every step of the way. I can see why this dealerships service dept. Is rated so highly. Thank you South County Lexus!

Review №100

2016-08-04 16:38:55

One of the best experiences while car shopping I have had, was with South County Lexus. Went home with my dream vehicle and could not have been happier. The service was great, its like everyone there is your friend. Very welcoming, friendly environment. They have a gift shop and complimentary drinks and snacks with a dining area for clients to enjoy. Their service waiting lobby has a nice flat screen TV and comfy couches to sit while you wait. The service warehouse is quite large and can accommodate a large number of vehicles to be serviced daily. Nice large showroom as well, housed about 4 or 5 pristine cars. The only slight con I would say, is parking for clients is scarce. We circled quite a few times before finding a spot. Other than that, I fully enjoyed my experience with South County Lexus.

Review №101

2013-09-05 18:01:22

Our sales rep did an excellent job. We never felt pushed or intimidated. We actually had a very pleasant experience throughout the whole process. We would personally recommend Greg Holley to any of our friends when they want to purchase a Lexus He should get extra credit for being such a great employee and genuine nice person.

Review №102

2020-10-01 03:36:24

So very happy with the purchase of my new Lexus. I’ve been going to South County Lexus for years leasing my cars and having them serviced there as well. Always treated with care and quality service. This time I met with SJ and he was absolutely amazing helping me find and purchase the perfect car, being patient and helpful throughout!Highly recommend SJ and South County Lexus when purchasing or leasing your next vehicle.

Review №103

2018-05-16 19:38:29

Excellent courteous, professional, knowledgeable and helpful service all the way.Dennis Spaulding, my Sales Associate, was very accommodating and extremely patient. I found him to be very forthright and comfortable to deal with.All personnel that I came in contact with were pleasant and efficient.Overall, I have always had pleasant experiences at this Lexus dealership which is a tribute to the management and all the staff.

Review №104

2016-11-14 16:59:33

My sister purchased a Lexus GS 350 last Wednesday. Other than the very good price, she also had very pleasant experience with the sales rep Ryan Rice. She highly recommend us to visit South County Lexus too. And we did on last Saturday, and we also purchased a Lexus GS 350.We enjoyed working with Ryan very much just like my sister did. We had to trade in our 2006 Lexus LS 430, and Ryan worked with his manager and gave us a good price. The entire experience was very pleasant, no stress, and everyone there seemed super friendly. (The candy on the reception desk was so good. I meant to grab a few before I left but forgot to do so! ) We will come back for another car in 2018 when my daughter graduates from college. We highly recommend this dealership (and Ryan Rice!!) when you think about buying a Lexus.By the way, we live in Pasadena. It was well worth the driving.

Review №105

2021-10-03 03:28:41

I came to this dealership to look at SUVs and Found a great deal of a 2021 Lexus RX360 that end up leasing from Mohamed ElNaghia, good sales man, asking anyone to go ask for him, you will be very happy.

Review №106

2022-04-26 15:30:21

This place knew about a false advertisement, yet made no reparations to rectify the situation. Had set up an appointment online to meet up with a sales person. Said sales person wasnt even in sales (finance dept), drove over 150 miles (1 way) to purchase said vehicle. Only to be told it was erroneously posted online. Then had the audacity to offer a free car wash as they proceeded to laugh about the situation amongst themselves🤷🏽‍♂️ This is one dealership I would NEVER recommend to ANYONE for a vehicle purchase..

Review №107

2018-04-13 16:02:37

Joe Cram is such a great salesperson for Lexus. He knows the brand well. I’m a long time Lexus owner so it’s hard to impress me. But he sure did! . He’s fun to work with, and he made it a very quick and painless process to get in and out the door. I picked my car out online, applied online, and then came to pickup and got to see Joe. Never saw the guy who sent me an email online initially, but that was irrelevant. Joe was such a great guy to work with! I’ll definitely be coming back to see him in August to buy my daughter her first car! He’s one of a kind! Ryan in finance was great as well. He made it quick and precise. No big sales pitch on products. He let me decide on my own and made it all happen. This is a great dealership that won’t let you down. There’s many Lexus dealers here in OC. But this location makes you feel right at home and treats you well. Thanks guys!

Review №108

2018-07-02 17:41:38

Excellent costumer service. I recently bought a new car from this place and they gave me an excellent costumer service. Very kind and professional staff, they were very helpful and tried their best to find me the car that suits my budget. I have to thank the sale representative Greg Holley as well as store manager Garret for being very helpful in this process and helped me to find my new car. I LOVE my Lexus NX and I am glad I joined South County Lexus family.

Review №109

2015-12-09 21:34:13

I am very impressed on the new arrival procedure - appointment only when coming in for maintenance. Unfortunately my vehicle needed a new water pump which set me aback but the fortunate part is they found it before I was stranded with perhaps engine harm. I have always been treated with a smile and politeness. My car is taken care of quickly so I can wait. If more work is necessary, I am given a very nice loaner. I recommend all car purchases, maintenance and repairs be done by South County Lexus.

Review №110

2020-09-06 22:35:52

I had an awesome experience. Mohammed helped with my purchase of a Lexus IS 300 Fsport. He was super friendly and a great salesman. He helped me get a super great deal. The cars were all in very good condition and they had a wide variety of vehicles that I did not expect.

Review №111

2014-01-10 17:43:18

From sales to finance & getting the car ready everything went very smoothly. They even have somebody to show you on how to use all the gadgets in the car. The staff was very helpful, efficient & very friendly. This is my very first Lexus, since I have been driving BMW for years. And so far I am very happy with my purchase and have a very good impression on customer service. Tom Cruz our sales person after a few days of purchase checked on me made sure everything was ok. That was very nice of him.

Review №112

2018-05-23 03:23:47

Ive been using South County Lexus for my car service for almost 10 years now. I discovered them when I was living in South Orange County and after being disappointed at another dealership I thought I would give them a try. Since then, they have met or exceeded my expectations all the time. The service consultants are always nice and considerate; they call and explain thoroughly; and most importantly do not pressure you in any services. Instead they give you a warning to watch out for it and thats it. They are the best! Thats why even though I moved I am still willing sit in traffic for over an hour to continue to use their services. Thanks for being great!

Review №113

2016-07-02 16:15:00

This was my first service experience with South County Lexus, and I will definitely be coming back!Daven, my service rep, was so helpful, courteous, and honest. He went above and beyond my expectations, my car was ready and washed on time and I was made to feel very welcome.Thank you Daven for your excellent customer service!

Review №114

2016-08-17 18:06:53

I came in last week for my 10K check up and had a great experience! As always Lexus really takes care of their customers. Kevin was my service supervisor and he was awesome! He gave me a loaner car and was able to return it the next morning with no issues :). I really appreciate the quick and easy appointments here at South County Lexus!

Review №115

2022-10-17 00:29:57

I contacted them about a certified lexus. The listing included meticulously maintained cosmetically and mechanically .I inquired about the condition of the car.The email I received said there are a few door dingsand a bit of light damage to the rear passenger side of the vehicle ( it will be fixed)I have copies of the listing and e mail response.Its a good thing I didnt drive 350+ miles to see the car.

Review №116

2022-10-07 20:05:33

I bought my beautiful Lexus from South County about 2 years ago. I’ve taken her a few times for oil changes & service repairs. RGD & Gus are amazing!Thank you both.

Review №117

2020-01-09 01:45:03

First and foremost, the salesperson, Mohamed Elnaghia, went out of his way to ensure that my experience was seamless and that I left happy with the car I wanted.I spent about a month researching for the right deal and was unsuccessful, mainly because I felt disconnected to those salespeople. Fast forward to Mohamed, he was super attentive, answered all my questions, and most importantly, made sure that my voice regarding my price comfort zone was heard.Without the superb help of Mohamed, Barrett and Hans (Finance), I know I wouldn’t be driving my new IS 300 F-Sport today, in which I’m really happy with!Definitely recommend this dealership because the staff is friendly, the dealership is nice and clean, and they make deals happen!

Review №118

2017-05-15 15:20:11

Matt did a great job communicating with my wife via email and found the car she wanted. The confirmation of configuration and terms prior to our trip to Mission Viejo was appreciated. There were no unexpected changes. The service contract options were explained and discussed with finance as a low pressure exploring conversation. While Dennis had not previously work with my wife, in Matts absence, he did a great job understanding the deal we had previously made and really helped us through the process. The technologist who explained everything was great. Overall, the experience we expected and received from a Lexus Dealer. Thats why we are repeat customers.

Review №119

2021-03-05 18:53:27

I dont normally write reviews but I just couldn’t let time go by without acknowledging a really good and professional sales manager here in South County Lexus. His name is TED BOKHARI. This was our first time with Lexus. We had a very smooth and pleasing process starting with him up to the finance team. He made every effort to find me the right car with all the features I wanted. And before we left the dealer, he gave me a lecture on “LEXUS 101” on every buttons/knobs that you see inside the car. It was like a “LIVE” instruction manual ! Who would bypass writing a review for this kind of sales manager ?! TED - I really appreciated you !!! THANK YOU for your EXCELLENT and SUPERB service !!! You made our very 1st Lexus experience a memorable one ! This by far was the BEST-EVER experience with car purchase. South County Lexus - you have a gem in sales department !

Review №120

2016-07-12 16:58:11

The wife and I are very satisfied with our 2016 RX350 purchase a South County Lexus. Most of communication was done thru email at first when it came down to picking up the car and sealing the deal there were no hidden cost and no surprises. Very smooth transaction and experience overall. Jason Thomas was a through professional and would definitely deal with him and this dealership.

Review №121

2019-09-26 16:12:02

If i could give 0 stars to this dealership I would!We took our car here for an early 20k maintenance service. Was told the car needed tire replacement as well as the brakes and need some cleaning or resurfacing the rotors. It costs an arm and a leg so we ask the service rep (Nathan) if theres any discount/promotion he can give and said there is none, so we just proceed with everything for the brakes.Did lot of research bout the tires and found out the one dealership is offering are not good ones even if we pick their priciest ones. Bought the best tires recommended and it was installed yesterday.Found out that we have 15% discount at this dealership for being a Costco member that we shouldve used with the brakes parts and services we paid for last week but was never offered by the service representative at the dealership! So now we came back for wheel balancing and alignment and told them about the 15% discount we should be having and customer representative (Anthony) doesnt honor it and keeps saying its not applicable to tires when were not buying tires! He keep saying its only applicable to parts and services, exactly we came for a service not for tires! And now he said our last appointment was already discounted when it wasnt and we paid $700 for it! He also keeps saying we shouldve gotten the tires from them instead as they have better ones and tire alignment will be free?? Why the heck you keep pushing for something youre not being asked!Beware of this dealership/service department! Such a bunch of gators who only knows to bill you more and bashes if you dont buy it from them!

Review №122

2017-07-06 22:15:01

My wife and I recently acquired a CT200h in which Michael Doss had completely taken care of everything for us, up to the point where we spoke to Ryan at finance, as well as Amadeus with the tech breakdown. We are utterly in awe on how Mike handled it all from answering our questions and concerns, giving us exactly what we needed and right down to handing us the keys. This has been one of the best, if not the best car buying experience weve had. You have certainly made us a customer for life, definitely worth our time and drive from our home in Corona and we would definitely return. Thank you gentlemen and your entire staff at South County Lexus.

Review №123

2019-09-18 15:53:41

We bought a used RX350 in excellent condition, got a great price and it couldnt have been easier! Our sales person, Greg, was friendly, very helpful and made us feel very comfortable. There was no high pressure sales pitch and the overall experience was extremely positive! I highly recommend South County Lexus!!

Review №124

2018-05-30 01:45:00

Steven is awesome. Extremely helpful, knowledgeable and attentive. Steven provided me with a great lease deal that beat all other dealer quotes I received. He is incredibly responsive; more so than any other dealer I negotiated with when finding the right car to lease. I would highly recommend contacting him for any prospective lease quotes, new car buying processes and anything related to your Lexus needs.

Review №125

2020-08-16 17:18:09

I just helped my daughter purchase her first vehicle through South County Lexus. Due to current Covid 19 I was anxious about having to have long contact with a sales person for the the purchasing process. After contacting a few dealerships with specific questions about pricing the only one who responded with exact answers to my questions was Hamid at South County Lexus. All other dealerships responded to me by asking me to come test drive the vehicle even after I had specifically explained not needing to test drive. Hamid was very responsive, respectful and made the experience a bliss. I am very thankful to him for having everything ready when I arrived to pick up the vehicle, my contact was very minimal and I was in and out in a hour. He even resanitized the vehicle himself before we left. I will forever be greatful for the easy no hassle process and experience. I will definitely recommend this dealership to my friends and family even though we are not local and live in San Diego. Thanks Hamid for the professional and efficient service you provided.

Review №126

2019-01-04 16:44:17

We have purchased several cars from South County Lexus; each time we have been very pleased with the service and the terms. The Customer Representatives, Sales Managers, and Financial staff always have been very professional and helpful. We also continue to get the vehicles serviced there and have high confidence in the service staff as well.

Review №127

2013-08-05 20:40:11

The experience I had overall with your dealership was exceptional. My sales person Greg Holley was very professional and personable and didnt feel pressured at all to make the decision that day to buy a car. In the end because of the ease of the sale/lease process and my readiness to move forward with transaction and was sold on the Lexus IS 250 - it was an easy decision. Every person I came in contact with - even the financial document gentleman, the after sale gentleman who walked me thru more details of the car were very professional and enjoyable to do business with. Thank you for making the process easy and enjoyable. Deborah

Review №128

2016-05-24 16:18:40

Very good experience from a customer point of view. We got a good deal on a used car purchased from South County Lexus when we traded in our car. I felt well taken care of for my needs and queries. Their customer service and communication is one of the best assets they have got apart from the large inventory. The internet sales managers I worked with, Elliott Bornstein and J.R., were both customer accommodating and friendly. I hope the dealership maintains their high standards in the coming days and I am already looking forward to my familys next Lexus buy from them.Thanks.

Review №129

2018-09-22 14:59:03

I can not begin to say how pleased I am with this dealership. Steven Suh was my sale person and was extremely helpful. He was not overbearing just checked in periodically to see if my interests changed or to provide me with inventory updates. He went in early several times to try to lock in a car for me but this is a busy dealership and inventory sells quick. He helped find the best car for me and made the buying process almost effortless. Everyone involved in the buying process was friendly and resourceful. I would recommend this dealership to anyone. The certified car I bought came with a warranty pretty much like a new car. If you need a car check out South County Lexus and ask for Steven Suh.Just had my first Service appointment and greatly appreciate the welcome I received when bringing my car in for its first service. From the concierge to my Service Advisor, Isaac Lam, they could not be more helpful. Glad I chose to buy my car at South County Lexus. Service was spot on from beginning to end.

Review №130

2021-07-27 20:38:40

If you want to be taken care of by one of the best - ask for Scott Monge. Not only does he care for his clients and your vehicles’ needs, but is also very knowledgeable in many areas, that I get educated on at least a few things each time I bring my car in for service! His customer service skills are superb, he makes you feel welcome and Scott truly is there to help you with any of your needs! Very transparent and helpful - I won’t go anywhere else - another main reason I always go with Lexus - because of people like him! Thanks Scott!

Review №131

2020-06-20 17:49:25

Wow wow wow!! Is all I can say!! Katrina was an amazing sales rep and was so kind and patient!! Not pushy at all!! We took our time and purchased a Minivan that we love! This is an amazing place to purchase a car because of the people that work there! Definitely will be back again if we need another replacement car in the future!

Review №132

2019-01-26 01:42:12

I bought a used Lexus from this dealership. Although the car had several items that needed to be fixed prior to my final purchase, the salesman were very helpful and persistent in getting them fixed. After I took the car home, the tire pressure sensors weren’t working so they said to bring the car back. They fixed the sensors and even gave me a loaner while they diagnosed he problem. I am very happy with the level of customer service AND the car is sweet!

Review №133

2018-09-14 15:55:20

Ive never had so much fun getting a car... this was an amazing experience with top notch customer service! Twee happily picked me up to get my new NX 300H. The paperwork was quick and easy,. everything was set and ready to go when I arrived to pick up the car. Love this place and will definitely go back when I need a new car in the future.Thank You South County Lexus!!!!!

Review №134

2020-06-05 23:25:13

Great customer service here! Shoutout to Mohamed for giving us a great customer experience. He made sure that we were happy buying a used car and ensured everything went well. Even after we bought the car, we noticed some problems and he let us bring it in after to get them fixed. That is why this place has A+ service!

Review №135

2014-08-25 01:46:17

I had a great experience with Jason Thomas. I reached out via email to him and he was always pretty up front about the best price he can offer - he made a very aggressive offer over email (others refused to) and made the process to get my new car very easy. I am so excited about my car - the process was a lot less painful than I thought it would be. I went to 3 other dealerships and 1 actually offered a better monthly rate, but overall I felt most comfortable working with Jason and drove down there to buy my car there instead. I went to Lexus Newport first but their customer service was very lacking, and though they would be more convenient for my house + work, I chose this place instead. I highly recommend working with Jason Thomas!! Also, Keegan, who showed me how to use my car, was very nice and courteous. Hopefully the service people are just as great!

Review №136

2016-09-25 03:08:53

My wife and myself both used this dealership for our Lexus SUV and sedan services recently, and were completely satisfied & impressed with the courteous, patient, and professional interactions we had with Mr. Scott Monge during our visits.Scott was extremely helpful with any potential issue and concerns we had with our vehicles, and offered very sensible insights and advices in dealing with resolving them. We will definitely come back for any future service need.

Review №137

2016-09-19 15:23:24

Buying our Lexus was an excellent experience. My wife and I of course think the car is beautiful. But Bradley and Ryan made the buying process simple and enjoyable. Every item of the transaction went smoothly and they treated us like long time friends! Thank you South County Lexus.

Review №138

2016-03-08 20:38:18

Last week my Lexus alarm went off and would not shut off. I had to have my car towed to South County Lexus. I thought it was a battery problem...how wrong I was. A mouse had crawled into my engine, made a nest and ate some of my car....GROSS. My service adviser was Eric. He was AWESOME. He showed me the nest and completely explained what needed to be done. He offered me a loaner car which was sooooo nice. I didnt need one but was appreciative for the offer. Eric kept me posted on everything including when my car would be ready. Service was excellent, my car runs excellent and I could not have been happier. I usually try to avoid bringing my car to a dealership but I was really happy I brought it to South County. If and when I need to, Ill be back!!!! Thanks ERIC!!!! You are the best!!!

Review №139

2014-08-28 19:44:26

This weekend I purchased my first Lexus ( IS 250 F Sport) at South County Lexus in Mission Veijo. Not only is this car amazing, but the service I received throughout the entire process was extremely satisfying. Jason Thomas made this entire process such a wonderful experience for me and I would recommend his service to anyone I know. He went above and beyond what I had expected.Bob who works in finance also made signing papers a fun experience as well. He was so kind and had an engaging personality, exactly what you would need in that moment. Thank You again Jason Thomas for all of your help!!!

Review №140

2015-02-27 20:05:48

I was overjoyed with the service that Hue Vuong afforded me yesterday. He was a delightful young man. He answered my questions pleasantly -- he was knowledgeable and extremely helpful with his explanations. My loaner car was ready for me and was an ES that I had requested instead of an SUV. I had also said I would be back around 3:00 PM and Hue said he would do his utmost to have my car ready. And, it was!!! I had requested a car wash and cleaning inside, and it looked like my car just came out of the showroom. Talk about great service!!! Thank you, Hue and your entire Service Department. This young man is an asset to your company.

Review №141

2016-10-21 19:55:31

We loved our experience at South County Lexus! The purchase was so smooth and very simple to complete. We chose South County because they had the vehicle we were looking for at a price listed BELOW our goal price. We didnt need to spend hours haggling and we still felt like we were walking out with a great car at a great price. Also, our Sales Rep, Eric Ancharoff, was professional but very personable. Hes a great asset to the dealership and we plan to send friends/family his way. Thanks!

Review №142

2020-07-13 17:42:11

I was searching for a used Lexus for almost a month. With the covid situation, it was extra hard for me to just communicate with different car dealers fully online in order to narrow my options to which cars I will actually check in person. While I was already exhausted at one point looking for a used car in great condition and a dealership thats legit, I reviewed my long list of cars and this 2012 CT200H from South County Lexus popped up. I checked out their website and saw that they have very good reviews. I immediately sent them a message. Salesman Robert called me right away and texted me all the details that I asked for. I decided I was gonna go the same day, test the car and the works. When I got their, first impression is that this dealership aesthetically speaking is not the most grand Ive seen, but the experience they give their customers make up for it. Robert was very accommodating since I ended up test driving 2 very different cars, an RX350 and the CT200H. Both cars were in excellent condition, but I went home with the latter, and regardless of what I had picked, my experience with this dealership is deifinitely 5 stars. Never did they hard sell anything. I was also planning to go to few other dealerships that day, but never did because of the satisfaction I got. Manager Barry was also extra nice, giving me and my boyfriend a yummy treat while awaiting as they were running a soft check on my credit. All in all, in my experiences with different dealerships, and this as my first luxury car experience, now I know why most of my friends love and recommends Lexus. You not only buy quality cars but the people make it an enjoyable experience. In the future, when Im in need of a car, I will for sure go back to this place!

Review №143

2019-03-22 18:13:09

I always enjoy my experience when dropping my car off for service. My advisor, Hassan is so friendly and professional. He makes sure that all my car needs are addressed and explains everything that’s included under warranty and what is not upfront so there are no surprises. If a loaner car is necessary, no problem. And the lounge is comfortable with snacks and beverages.

Review №144

2015-11-01 23:15:45

Great experience - easy transaction with Jason Thomas. Jason made the car buying experience less stressful. Ryan Hanson (finance) was also very helpful with describing the warranties available. Interacting with Jason and Ryan did not feel at all like I was purchasing a car, but instead just talking with cool dudes. Overall, will recommend this dealership to other friends and associates looking to purchase a Lexus. Great job!

Review №145

2018-07-10 17:56:15

After coming across Matthew accidentally online, we were pleasantly surprised at the level of professionalism and customer service he offered to us. In no way did we feel pressured or felt sold to during our buying experience.We were fortunate enough to find the EXACT model we were looking for at the South County Lexus dealership. Matthew was able to offer us an excellent and fair price within a matter of minutes. And for that, we were extremely grateful of.After many years (and cars), Matthew set a new standard of car salespeople for us. We recommend his work and service to anyone and everyone, including our friends and family.

Review №146

2017-09-07 21:35:58

I had another great experience at South County Lexus. This was my second purchase with them and it was an easy and comfortable experience both times. Their customer service was wonderful, and Matthew Molus was very kind and helpful. I would highly recommend this place to anyone interested in buying or leasing. I am very happy with my new car and the customer service I received.

Review №147

2018-10-29 03:00:54

Had a good buying experience here. I went through the Costco auto program and Jason Thomas helped me out. He was very helpful in finding the right RX 350 for me. He didnt push me like other sales persons normally do, even though I finally purchased a new car 3 weeks after I met him. Instead, he gave me sufficient information to help me make a decision, and he didnt over-sell his ideas so I didnt waste much time. The pricing he gave me was transparent with detalied items/discounts explained. I feel the whole buying process was quick and direct.

Review №148

2023-09-02 19:10:57

Service guy Kyle was super helpful and offered all the help I needed.Lexus isn’t always the cheapest but they are always solid, that’s why I’ll always come back,Thanks Kyle, John

Review №149

2016-01-20 17:48:06

Their entire team was exceptional. Our salesman, Tim Tran, was knowledgeable and was able to answer all of our questions. He continued to bring us vehicles until we were able to finalize ourchoice. We changed our mind several times regarding color and not once did he get frustrated. with us. Tim reviewed several buying and leasing options with us until we found the option we were most comfortable with. Once the choice was made we we were introduced to Houston Lustig who took care of the financing. As most of us are aware, this element of buying a new car can be extremely taxing. In this case, Houston was very pleasant and professional and was able to complete the process in what seemed like record time. He reviewed our financing choice to confirm our selection and presented us various options for our review. BEST NEW CAR BUYING EXPERIENCE in my 40 years of buying cars.

Review №150

2016-02-27 09:01:39

Overall I had a very good car buying experience at South County Lexus. The certified pre-owned IS 350 I bought was in great shape. There were a couple minor cosmetic issues, but my sales rep Franco had his service dept. fix at no charge. All of the staff I dealt with were professional and courteous. The purchase price (including the interest rate) was fair and hassle free.EDIT: this dealership really stands behind its promise of excellent customer service. I just took my recently purchased certified IS 350 in for service due to a battery issue and it was replaced at no charge even though it was out of warranty. They also provided me with a brand new Lexus SUV rental while my car was being serviced. Top notch service by all of the staff, especially Evan.

Review №151

2017-05-02 22:38:12

I echo all other excellent reviews. South County Lexus is the go-to place for your Lexus, hands down! Not only they beat everyones price (and I do my search diligently), they are so professional, efficient, and effective. I had an amazing purchasing experience with Alfred. I would HIGHLY RECOMMEND South County Lexus. Alfred, you thrill me!I took my Lexus back few days ago for first service (5000 miles. I know, I know, I put an insane amount of mileage on my car) and I was really impressed! I got there at 8 am and there were other cars waiting to be serviced already. I told them that I needed to be out by 9:30 and declined the car wash in the interest of time. I also asked for technician to go over different features in my car after the service . They were done with my car by 9 oclock. It was washed and vacuumed, I mean, really washed and cleaned! They had the technician out to go over the features and I was out by 9:15!!! Hooray! Yippy! South County Lexus, you manage to impress me again (which is not easy). Two thumbs up!

Review №152

2016-02-25 18:23:14

A wonderful experience! My Sales Exec was Greg Holley - a class act in every way! I visited other Lexus Dealers in So Cal & South County group was so much more informed, communicative & proactive during my evaluation. I chose the 2016 RX 450h and could not be happier. Will highly recommend ONLY this dealership. Thanks again~

Review №153

2015-02-26 16:05:51

Devan, our rep, was great! They have this cool device that checks your cars alignment right where you pull up to drop off the car. We came in for service on Saturday Feb 21 and Devan got us a loaner car in less than 20 minutes. Everyone was so helpful. With an infant in tow, I had a lot of stuff to move from my car to the loaner and the staff was so kind to help us move all of our bags. When I came back later that day to pick up my car, they again helped me load everything back into my car and even helped me strap in the car seat. The gentleman that helped knew more about the car seat than I did! All in all a wonderful experience and will not hesitate to go back :)

Review №154

2017-11-30 18:38:20

We recently had a major issue with our 2010 RX350l which was surprising as we have had very little trouble with this car and its relatively low mileage - 66k. It took a bit of time to identify the issue and obtain the warranty approval but we had a brand new loaner vehicle and the repair costs were covered by our warranty! Our service guy, Daven was excellent in his timely communications and we have our car back -good as new! Thank you, Lexus and Daven!

Review №155

2019-08-04 15:20:03

I was contacted by Jason Thomas, internet sales manager, through Costco auto buying program. Jason was very easy, straightforward, and very professional. I asked so many questions, and he was so patient, didnt push for sale. I ended up didnt get the car I first test drive. I wanted a hybrid version, and because the car was new model so Lexus didnt make a lot of them with the features I want. I went back and forth emailing Jason for a few months, and he was always patient. Jason just made sure that I get the car I wanted. I finally decided to make my purchase more than 6 months later. Jason provided all info I needed to make my decision. I later worked with Greg Holley as Jason was off. Gregg was very professional too. There was some hiccup but Greg and his sales manager Houston fixed them right away when I showed them my emails with Jason. Houston patiently explained the leasing contract and number. The whole team from Jason, Greg, to sales manager Houston, financing manager, delivery specialist, was very knowledgeable and transparent. I drove more than 41miles to get to South County Lexus, and I was very glad that I chose this dealership over other Lexus dealerships (6) I contacted & closer to me. I highly recommend Jason Thomas, the best salesperson.

Review №156

2016-09-01 21:14:14

Excellent car purchase agreement. I came in prepared for a fight for every penny but the sales rep explained the way their upfront pricing was structured to provide the best value the dealership can offer to their customers. It ended up being a simple and smooth process of finding the car with the right color and trims and he told us the difference between sticker and upfront pricing, we said yes, and are now owners of a new Lexus. Its that simple.

Review №157

2021-06-10 18:53:40

If looking at purchasing a used car from South County Lexus, I recommend either getting an independent mechanic to inspect the vehicle before purchasing or taking your business elsewhere. I purchased a used 4Runner from this dealership about 7 months ago and I just brought my car to my local mechanic (top reviewed mechanic in Orange County as I try my best to avoid wasting my time with those who are subpar) for an oil change. They conduct a thorough inspection when getting an oil change and they noticed that the front struts were completely blown out and leaking. Additionally, the rear suspension was also shot. I asked the mechanic if that seemed like something that could have happened within a few months time as he knew the car was recently purchased and he informed me that the amount of oil that was built up and how bad of shape that both the front and rear suspension were in, that it was not a recent occurrence and it has been in serious need of replacing for some time.When I purchased the vehicle, I was informed that South County Lexus was going to go through everything and replace anything that was worn and in need of being replaced or if it posed a risk. They had been working on the car for over a week before I was able to take it home as both the front and rear bumpers were damaged. I was informed that they were no accidents reported and that only the bumpers were damaged and nothing else was. I was even given a brief tour of their auto repair bay so I could be shown how extensive their services and operation are. Turned out to be smoke and mirrors for my vehicle. For those unaware, bad struts can be quite dangerous if they are in bad enough shape and immediate repair is typically recommended, this was the case for my vehicle.I had contacted South County Lexus a week ago and spoke to multiple individuals to try to find a resolution as well as having had left a message for one of the managers to get back to me and I have yet to hear back from someone who can actually assist me with this issue. The repair cost $1,400 total for the front and rear struts, which in my opinion, should have been taken care of by South County Lexus before selling me the vehicle. That is nearly the equivalent of selling someone a car with bad brakes and bald tires, except this is a much steeper expense and is still very dangerous to drive.I would love for someone from South County Lexus to actually get back to me and to take accountability for what is completely unacceptable when selling a vehicle, regardless of being used or new.

Review №158

2018-07-20 17:07:57

South County has been my place for my Lexus. I am always taken care of with the utmost service. I love that place.It is worth the drive to receive the care that I receive. They truly have great customer service. I am urgently waiting for a follow up on my service as there was an issue and they are taking care of it for me. That’s just who they are.

Review №159

2018-12-31 23:17:54

I recently purchased a brand new car from South County Lexus. I worked via the telephone with Jason Thomas. He was so knowledgeable and accommodating. He was never pushy or aggressive. He offered a terrific price. I live in the San Fernando Valley area of Los Angeles and it was definitely worth the effort to buy from South County Lexus and in particular to work with Jason Thomas.

Review №160

2018-11-24 23:49:07

Twee was a pleasure to work with. I initiated contact with her via email and she was polite, informative, and prompt in her communication. When I got to the dealership, I test drove my Lexus IS with her to confirm it was right for me. She ensure the process to return my old lease was smooth. With her effort as well as the quick, but thorough work of the finance guy, I was out of the dealership and in my new lease in about an hour.

Review №161

2018-01-31 05:41:21

We had a great experience leasing a Lexus RX350 2017 from South County Lexus at Mission Viejo! Both pricing and customer care was excellent! Jeffrey Rawitch was our Sales Manager. He has good knowledge about the vehicle, and the gadgets that came with it! My husband and I are engineers; and we could see that Jeffrey could explain technology/features of the RX 350 very well. This is very important to us. Everyone at this dealership was very professional. We would recommend this dealership to everyone. We will be coming to this dealership for all our future vehicles and service.

Review №162

2014-01-25 16:50:50

Evan was extremely helpful, timely and informative about my service. He offered an estimate for tire replacement and alignment. When I arrived to pick up my car, he was at lunch. I needed to get to work, so I asked that my paperwork be forwarded to my address. Evan left a message that evening regarding my estimate, thanked me, and let me know he would follow up with a quote from Costco for the tires he did not have in stock. The service and vehicle from South County Lexus has been reliable, impeccable and I couldnt be more grateful for that kind of experience when it comes to dealing with my vehicle.

Review №163

2015-11-06 00:32:32

Everything went well. The Service Rep, Hue, was professional, friendly and knowledgeable. He informed me as to the plan and cost, and everything went accordingly. I requested a loaner car with no problems. I have been totally impressedwith this dealership from the day I purchased my Lexus. My highest compliments forHue by the way.Thank you,Dr. Ronald Parsons

Review №164

2019-05-24 15:32:29

Ive purchased 5 cars from South County Lexus now and Ive enjoyed each experience. Ive purchased a lot of cars in my time and I dont tolerate stupid car sales stuff. If youve purchased cars, you know what I mean. I dont get any of that at this dealership. The people are nice, they get it and the service (thanks to RGD) is awesome. At the end of the day, nothing is perfect, but all you can ask is for people to try to be great at what they do and when something isnt quite right, they work hard to make it right. That attitude comes from the top down and I feel I get that at South County Lexus.

Review №165

2017-05-02 22:36:59

I leased a Lexus from this dealer, my first lease ever, I buy cars but this one was for my Son and I knew he would be leaving for College in 3 years so it made sense. not knowing the deal on returning the vehicle I went to the deal for the return and was greeted by an employee that said they knew the process. He told me the car was in great shape, just needed one new front tire.I had replaced the stock rims with higher quality black rims and kept the original ones in my garage in individual boxes. I asked the employee,l what about the rims, I have the original. The response was, dont worry about that, the car will sell fast at auction and he would not be surprised if Lexus waived the fee for the 750 miles the car was over.Guess what, not only did Lexus not waive the fee that charged me over$ 2,200.00 for replacement rims that I bet they never put on. Of course I went back to South County Lexus and spoke with Management. They insured me they would work with me.After not hearing a response from the Manager, I called and she said, sorry nothing we can do. This is Horrible business practice and it proves that dealer does not care one bid about customers Funny, I see responses to nice reviews on this site but never to my complaint. If you do business here, its risky in my opinion.

Review №166

2014-01-09 00:06:57

JR was an excellent salesman and went out of his way to make us happy. Also, I would like to explain why I purchased my second car from your dealership. I live in Huntington Beach, so driving to South County is an inconvenience . The reason I do and the reason I purchased the car is because of Ronnie Crowe your service writer. He is without a doubt a great asset to your dealership. He is always on top of my service needs and follows through to get things done in a timely manner. His communication with me to keep me informed is excellent! I am very satisfied with your dealership as a whole, the cleanliness, the workmanship, and your employees

Review №167

2020-02-07 08:02:11

The sales person was courteous on the phone when I asked about the certified Lexus vehicle. However, gave me wrong info about the warranty will last 3 years when it was actually 2. I arrive, checkout the car, everything looks good except the passenger side and rear seat AC is not working and always blowing hot air. I asked why it is broken when this is certified car and he goes on to tell me he is not sure whether that is checked under certification but keeps on telling me it is ok since it is covered under warranty. Him and his manager keep saying I should make the purchase and lock on the price and car, while they fix the car. I told them no about 3 times but they persistently tell me to do it as if I am making bad decision. Like hell I am going to invest in 22k car that is improperly checked, certified, and not even full working condition.Dont trust their word for anything. Check everything yourself. I was long time Lexus owner and trust the car brand but dont ever trust dealers word for condition of the car. Their certification was a joke and charge extra on it.

Review №168

2016-10-30 16:34:16

EXCELLENT customer service. I live in San Diego and had done quite a bit of research and test driving of the model I wanted locally. I was particular about the color combination. Found one at South County Lexus, lower mileage and comparable price to the ones I found in san Diego. Contacted the Internet Sales Department and was immediately called by Greg Holley. Scheduled a test drive for the next day. While driving up to the dealership I received call that car had just been sold. I was disappointed to say the least. Greg said he would look at the lot to see what else might be available. Later that afternoon, I received a call that the car fell through and was available again. We settled the transaction over the phone and Greg personally drove the car to my home in San Diego. Now that is customer service! Greg patiently gave me a tour of the car, making sure I was happy and comfortable If there were the option of 10 stars I would give Greg 10 stars. THANK YOU

Review №169

2017-11-16 16:39:07

Great experience buying a used Lexus here. Best price (by far) in Southern California for the hybrid I was looking for. Jason, my salesman, was very nice, prepared, knowledgable and respectful of my time. Bennett, the finance guy, also provided clear and concise information as he walked me through the final paperwork. Great job guys.

Review №170

2015-12-05 20:05:10

I just had my car serviced at South County Lexus at Mission Viejo. As always, my experience could not have been better. Everyone was friendly, polite and acted like they cared. Scott, my service representative, took time with me to fully explain everything (along with letting me know what did not have to be done at this time but heads up for it in the future).I could not be happier with the service and care that I get at South County Lexus. I would definitely recommend it to my family and friends.

Review №171

2017-12-13 22:20:32

This is my 2nd time I’ve been to this dealership and I have been more than impressed both times. First time, I got a 2015 CT200h and now a 2018 IS300. Greg Holley has been my sales rep for both and have been nothing but great help. I highly recommend to anyone. I typically, as most people I assume, don’t look forward to getting a new car. Usually you get hassled and get the run around and spend hours at the dealer without accomplishing much. At South County Lexus, it’s always a dream. You get right down to business and feel like you can trust who you are speaking to. Everyone makes you feel real comfortable and always very accommodating. Thanks again guys for everything you do! Can’t wait to drive my new car around!

Review №172

2016-11-30 23:42:20

Best customer service. Called them on Saturday early AM for a service. The person who answered the phone was very pleasant. He set me up for a same day appointment including a loaner car. The service advisor - Ronnie Crowe - was very knowledgeable and took his time to understand my concerns. No rush or pressure. The SA kept me updated & informed with the service progress. It was a great experience from the initial phone call until I got my car back. Everyone was very polite and friendly. I was very happy with the experience. Will definitely come back in the future.

Review №173

2021-05-04 21:56:56

I am very pleased with the experience I had at South County Lexus. I purchased from out of state and was on an a time constraint. Tamer Youssef, the internet Sales manager made the purchase happen quickly and easily. The entire team did a great job. I would highly recommend this company when considering a Lexus purchase.

Review №174

2017-10-25 16:06:29

Matt Hasso is the best! He assisted me at the beginning of my search process and was consistent with his follow ups and wasn’t overbearing. I visited many dealerships within two months and I came back to Matt for the selection of cars South County Lexus had to offer and high quality customer service. I will always recommend Matt and South County Lexus.

Review №175

2016-09-13 15:09:12

As far as dealerships go, this one is fantastic. The staff is attentive, friendly and genuinely concerned with your individual situation and if purchasing from them is the right move for you. I worked with Greg Holly and he was exceptional. I didnt feel imposed on and didnt have to haggle. Lexus has a new program that allows the car buying experience to be fast and simple. No more price haggling. I did not walk away with a vehicle this time, but when I am in the market for a new car, I will make this place a first stop.

Review №176

2018-05-16 14:53:39

I had a great car buying experience. Jason took great care of me from start to finish. When I arrived the GSM Gina greeted me and made sure my experience went smoothly which it did. They had me in and out of the dealership within a reasonable timeframe. I also had a great experience with Ryan in finance and before I left the GM of the store Pat Lustig thanked me for my business. Truly my best car buying experience ever. I highly recommend them and will be sure to send all my referrals to them. They have earned a lifetime customer. Thank you once again South County Lexus.

Review №177

2015-02-28 22:57:04

I have been satisfied with South County Service many times since 2007. This time, however, I had the pleasure of being helped by someone new to me: Luis Nieves. He was extremely helpful, patient, knowledgeable, efficient, & accommodating. In this day & age of rush, rush, rush, it was a pleasure to have a pleasant, calm person arranging for the cars service. The car was delivered within the time promised & I left smiling!

Review №178

2022-03-22 16:37:52

Crooks run this dealership:I was trying to purchase a GX 460 and the New IS500. Talked to their sales rep Tamer (who no longer works there) and he asked me to come in and look at 2022 GX. Went there and another salesperson told me that would get a GX in 3 weeks and that I would pay at MSRP. Three weeks later the GX came in and I wanted to go there and do the paperwork, this lady told me that I would have to pay $10k over msrp. I told her that Gina their sales director had emailed me to sell both cars at MSRP, she told me Gina had changed her mind and that car is available at $10k over msrp. Not to mention that I had bought an Es350 from these guys a couple of years earlier and they f up the contract and listed it as lease where I paid cash for the car. Called Lexus and they said this dealership messed up the paperwork and they listed it a lease, so I could not sell the car even though I had the title where they listed Lexus as a lien holder. Horrible people and experience. Went to Longo and bought GX at MSRP waiting for my IS500.

Review №179

2013-12-28 02:28:52

I worked with Sam. He is definitely one of the best, possibly the best, car sales person I ever worked with. He is very knowledgeable, friendly, and willing to do anything that will help make a decision. It was definitely a pleasure to work with him. He is not only a good sales person, but also a good friendly person. Definitely an asset for your dealership.

Review №180

2021-04-16 05:38:06

I have to say I’m not easy to impress when it comes to dealerships, as most leave a sour taste in my mouth. South county Lexus has exceeded all expectations. Our salesman (Enzo), and finance advisor (Matthew) were extremely friendly, patient, and helpful throughout the process. The lot and facility are spotless and maintained. The cars all look like they cared for, including the used ones. I actually feel like the certified cars are truly certified. As a result we traded my wife’s old GMC Terrain in at a very fair price, and walked out with a certified NX200t F-Sport with an even better price. These guys definitely have the best prices I’ve seen in SoCal for this brand. It was also nice that we didn’t spend the entire day closing the deal; done and out the door in less than 5 hours.My wife always dreamed of owning a Lexus, and now that dream is a reality for her. I’ve mostly owned GM vehicles my whole driving career, and this is my first time going non-American. If Lexus makes a pickup in the future (no I’m not sold on the Tacoma), I would definitely look here first!

Review №181

2016-09-30 22:44:21

Service department was competent and professional. My adviser, Kevin was very friendly, attentive, and trustworthy. I had a pleasant experience at South County Lexus. My vehicle was handled with care, and my concerns were fully addressed.-Van

Review №182

2015-11-21 16:21:52

This is my 3rd leased vehicle and JR helped me and was Very accommodating and got me in and out in one hour - which was the time frame I needed. I will be coming back for vehicle detail information, but again he has made that very easy. Bob Gray in the financial department was very pleasant and professional and did not make me feel pressured at all for anything in which I was not interested. He also respected my time constraints. All in all, another great experience at South County Lexus - thank you ....and Tustin Lexus, take note.

Review №183

2015-11-18 06:27:42

I had a great experience easy transaction with our sales man Tim Tran, he was veryprofessional and friendly. I had the most outstanding experience ever with my recentlease purchase at South County Lexus, Mission Viejo. everything went very well.Best Lexus dealership. Great job to all.Thank you Tim

Review №184

2020-10-18 17:37:52

Hi,We recently purchased a used Volvo from South County Lexus. Unfortunately, the experience was horrible. Here are our concerns:- The vehicle only comes with one key. We were not told by the salesperson, Hakan, before making the purchase that it only comes with one key. Of course everyone should always have a spare key. We only found out after we finished all the paperwork and was getting ready to drive off the lot at 9pm. Rather than being apologetic, an argument ensued and voices were raised. Hakan called his manager, Garret, who started yelling and talking rudely to my wife. Both were really unprofessional. We later found out that the key will cost over $400 at the Volvo dealership.- We requested that the general sales manager, Gina give us a call to discuss our concerns. We did not receive any follow up calls.- There was a dent in the lift gate that needed to be repaired. They offered to repair it and provide us with a rental car. When my wife brought in the car for repair, there was no record that the rental car was approved. After some back and forth, she was able to get a rental car.- After we got home, we found a large rip in the back of the seat. It cost us $150 to get the leather repaired.Coming out of pocket $550 after paying over $25,000 for a used car is very disappointing. Wed still would love a call from Gina to discuss our concerns. Hopefully she will call us soon for a resolution.My recommendation:Reconsider purchasing any used car from this dealership. If you do plan to, make sure you inspect car carefully. Also, get what they offer you in writing.Negotiate trade in value.

Review №185

2021-08-14 23:58:43

I am satisfied with my purchase from South County Lexus. I most definitely recommend South County Lexus to anyone looking for a New or Used car. The entire staff was friendly and professional specially Mohamed and Josh. Very welcoming environment transparent and trustworthy.

Review №186

2013-08-19 22:56:39

Ali did a great job being informative and listened to my needs. He was exceptional in striking the balance between being helpful and not pressuring us which made the experience very comfortable. For Costco members also, check with the dealer as we got an excellent price and did not need to negotiate (always a plus)! Ali delivered the car to our home since the ext/int color combo needed to be delivered. Loved that he did all the synching with our cells and garage door opener!

Review №187

2013-09-23 16:00:58

Greg Holley was our salesman and he was at all times professional and allowed us time for my husband and I to talk. He seemed to understand our needs. It was very late in the evening and we never felt rush by him so he could get home to his family. It made arrangements for the vehicle we purchased to be detailed and to have your technology expert go over the details of what our vehicle could do. He just cares about his customersThanks,Mark and Brenda

Review №188

2020-11-25 15:49:48

We first purchased our first used CPO Lexus RX 400H in 2012. We ended up driving to southern California from the San Francisco bay area as they had the right car/color we could not find anywhere else.Fast forward to Nov of 2020 and once again they had the right Lexus GX460 we were looking for. Greg helped us by sending us additional pictures and answered additional questions. He arranged for the vehicle to be held for us. We drove down and purchased the vehicle the next day. I would highly recommend both Greg and this dealership in general.

Review №189

2015-09-08 15:42:41

Best Customer Service!!! Eric Munoz was so wonderful and helpful with inspecting my car and giving me a realistic estimate. He was very clear as to how much time it would take to repair my car. They knew my situation and were very accommodating and got the repairs done earlier than what was promised. Thank you South County Collision!!!

Review №190

2022-04-22 03:21:33

The good:- Nice clean location.- Friendly service.- Big lot to fit lots of vehicles.The Bad:- Although location is viewing distance from freeway, location can be tricky to get to.- Sales can be a little pushy to sell you available inventory.- Newly released inventory unavailable for almost a year in advance. This is especially for Gas/Electric Hybrids.

Review №191

2016-03-19 00:18:34

Fantastic Car buying Experience!!I just purchased a 2016 RX 350 for my wife. First off - its an incredibly made vehicle. Its as if Luxury bred with performance.South County Lexus is a clean, upscale facility. The people are down to earth and I didnt feel the snobby vibe which is quite common at upscale car establishments. Especially the ones a little North.The best part of the car buying experience was our Sales Guy Tim Tran. He made my wife and I feel comfortable immediately. He knew the car front and back and the competition. The guy basically was a highlight real for next level sales. His business card title is Sales Ambassador - he should change it to Michelangelo of the Car business Ive been in sales 20 Years - I have yet to meet someone with his skill set. If I owned the dealership - I would have him train everyone. Not only did he help us negotiate a great deal - he brought vanilla lattes and diet energy drinks on request, and kept our i phones charged with his charger. He was attentive and extremely entertaining with his impressions of Elvis, Morrissey and Yoda.The conclusion of the experience ended with a very pleasant and knowledgeable young man in finance. This was capped off with a complete run down of the cars benefits and features in the atrium. Once our i phones were synced - we drove away with complete satisfaction.Thank you guys again!!!

Review №192

2020-07-09 02:10:09

The service at South County LEXUS is outstanding. I have purchased two cars since I moved to South County and have always returned to this business because they treat you very well. I always use the same service representative RGD. He has coordinated all my car service and unexpected repairs over many years now. I like having the same person to deal with. He knows me and knows my car. He is very friendly, professional, and always calls me back with updates. RGD is the best rep I’ve ever had.

Review №193

2014-10-14 17:25:54

This was my first time getting a car from Lexus at Mission Viejo. It was a great experience. I worked with Bradley and he was so helpful throughout the entire process.I live in San Diego, so I wasnt able to actually meet him in person, the whole process was done through email and text. Bradley even offered to bring the car down to San Diego for me which I really appreciated. I did go up to pick my car + from start to finish, it took me a hour to get out of there.Pricing was very competitive and they worked hard to get me the best deal. I will definitely be getting my next Lexus from them.

Review №194

2018-11-10 02:04:49

Buying a car from Scott was an awesome experience. He worked hard to find the exact car I wanted in the price I wanted. If you are going to buy a Lexus, I highly recommend going into South County Lexus and asking for Scott.Brigina was awesome too. She explained every single cost that went into my lease and was very friendly.Overall, great experience. I am looking forward to taking my car in for maintenance and seeing some friendly faces.

Review №195

2016-07-09 17:15:27

My wife and I appreciated the attention and professionalism of Franco and the entire team at South County Lexus. Their no haggle pricing allowed us to quickly identify the right vehicle. The paperwork was straight forward and not at all stressful. Ryan in the business department was a pleasure to work with. We look forward to having our vehicle serviced and supported by this exceptional operation.

Review №196

2016-05-16 17:59:02

I just leased my third Lexus from South County Lexus. I cannot say enough kind words about my salesman, Ted Bokhari. The entire experience was pleasant because of him. His is professional, patient, understanding, and knowledgeable. He has been my salesman two of the three times I leased my vehicle. I would go back to him again and would highly recommend him to my family and friends.

Review №197

2016-04-07 15:40:10

I had a great experience with my car purchase in January 2016. Sales personnel were very helpful (Tim Tran) and provided a no haste or pressure situation. I recently took my car in for its first service and my service advisor Daven was very polite and timely. He explained what the service entailed and he was right on time in terms of when the car would be ready. Great service.

Review №198

2017-12-17 17:09:26

This was my first experience from a service / maintenance perspective as I recently purchased my vehicle less than 6 months ago. I had the pleasure to work with Isaac Lam. Great experience overall. He provided updates in real time and was simply a pleasure to work with. True asset to the company. I look forward to working with Issac on the go forward!

Review №199

2015-10-01 00:21:52

I had truly the most outstanding experience ever with my recent lease purchase at South County Lexus, Mission Viejo. My salesman, Jason Thomas, went above and beyond to help me get what I needed. My needs were specific and very clear, but I changed my mind on several occasions, thus making it more challenging for Jason. Jason not only listened closely to my needs, he also was straight forward and honest. I couldnt ask for a more genuine and attentive sales person. I love my new IS 350 F Sport! Thanks South County and THANK YOU Jason Thomas for helping with my purchase and answering my questions and delivering!