Presentation on Map Reviews Nearby

Solara Medical Supplies in Chula Vista

3 (199) 2084 Otay Lakes Rd #102, Chula Vista, CA 91913, United States

Categories

Diabetes equipment supplier

Location on the map

Chula Vista, San Diego County, California, US

Phone: +1 800-423-0896
Site: https://solara.com/

Opening hours

Monday:5 AM–5 PM
Tuesday:5 AM–5 PM
Wednesday:5 AM–5 PM
Thursday:5 AM–5 PM
Friday:5 AM–5 PM
Saturday:Closed
Sunday:Closed

Edit info

Total reviews rating 3

199 Reviews for Solara Medical Supplies 2024:

Review №1

2024-02-29 15:01:06

Worst company ever to deal with for diabetic supplies!! Find another supplier. Any other company is better than Solara. Supplies were shipped that were NOT ordered and billed. Contact was made and products were shipped back to solara. Five months later they are still calling for payment. Your error, products were returned now quit calling and sending bills. And your representatives areIncredibly rude (rep from 2/29/24)!

Review №2

2024-05-29 01:36:45

This is the worst company ever since the two companies have merged. Now I get a call from Solero telling me it’s time to order and I get a call from adapt tell telling me the same thing. I called adapt health Customer service to see about getting, only one call and I got transferred four times to a different adapt health company. The last person I talked to told me to escalate my call after she transferred me. So when I tried to escalate after I was transferred, he wanted to transfer me to another department who could escalate if I ask them to. I wasted over 45 minutes with this Incompetent company. I finally was able to place an order with Solara and they told me that Medicare was no longer Primary provider and is now my secondary. they told me now my primary was union who I’ve never heard of and they couldn’t do anything about it because they weren’t in that department. She said I needed to call Medicare and get that straightened out. I’m not sure why I need to go through Medicare since I’ve been getting my supplies for years with Medicare as my primary She then said she placed the order yet in an hour and a half I get another call from solara saying it’s time to place my order This is ridiculous. They need to get their act together And operate like one company

Review №3

2024-05-09 10:31:47

Terrible! I called to reorder supplies and they never told me it was pending on insurance and when I called back almost a week later they said it was still being reviewed by their insurance department. Then I called back a few days later and they said I could not reorder until June 2nd. So frustrating!!! I would never recommend this company to others.

Review №4

2024-02-19 21:37:20

Avoid this company at all costs!! Do not let your doctor use this place. We had such a hard time getting supplies that we had to get an emergency fill at the pharmacy. We then switched to a new company and they continued to send supplies even when my husband said NO on the text prompt. Now we have a large bill for supplies that were delivered to the wrong house. Multiple times we have asked to not send supplies and remove whatever information they have. Our doctor has been fighting with this company along with Tricare and it has been such a horrible experience. We just received two boxes from a neighbor who was sorting through mail in a house that she doesn’t live in and just has her packages taken in her house. She brought them over and we immediately realized what had happened. So I called Solara to get these supplies returned and the first rep that we talked to was the nastiest person ever. After asking multiple times for a supervisor she denied me that and kept over talking me. We hung up and called back. Spoke to a nice girl in billing (I think Kaitlyn or Katie) and she got us over to Victoria in a reorder dept who went above and beyond. She also told us that the notes we had asked her to look at was not in his account and that leads me to believe that these folks have incompetent workers who don’t know how to document what customers asked for. Victoria did her best and made a return label that we are hoping her supervisor approves so we can get this situation taken care of. If not, I will be reaching out to the Pharmacy/Medical Review Board of CA and will file a complaint. I will also be reaching out to corporate as well.

Review №5

2024-02-01 20:10:50

Ive had nothing but bad experiences, this last time really just beyond anything Ive ever dealt with.I was lied to over and over again by their representatives that my doctor had not sent the necessary paperwork, when I already knew for a fact she had faxed it to them THREE times. After two months of being out of my supplies, making me jump through multiple hoops, putting my poor doctors office through the ringer, I called for an update and they said, Yes we have all the necessary paperwork now, but we no longer accept your insurance so you must find a new supplier.Thanks for letting me know.I switched to Byram Healthcare, and they processed my doctors paperwork and my insurance in less to 24hrs and shipped me my supplies.

Review №6

2024-02-21 19:33:31

I received supplies in December and my insurance was billed. I havent received ANY supplies since, but my insurance was billed again in February. When I called to check on this, I was told that they bill my insurance monthly despute receiving supplies or not. BIG RED FLAG!!!! I told them to cancel any services with them, and her pain concern was making sure I knew I had to pay my copay for February. Ive worked in the medical field for 20+ years and have never heard of such a thing!!

Review №7

2024-06-04 21:51:44

Terrible customer service. Dont communicate within departments. Dont communicate with customers just send them bills when theyre having issues with insurance company. Was never told they lost their contract with my insurance. They just kept sending me supplies followed by a bill. Also, theyre outrageously priced.

Review №8

2024-02-01 00:50:12

Solar and PumpsIt have terrible customer service.Did you notice that they give the exact same response to every bad review. It doesnt seem so sincere.Hi. Thank you for bringing your rating to our attention. Please accept our sincere apologies that your experience with Solara was less than positive. We welcome the opportunity to improve our service and communication based on your rating and hope to serve you in the future.

Review №9

2023-11-22 17:32:48

For a company that is relied upon to supply medical necessities, they make it extremely difficult to trust them. They outsource all of their customer service outside of the country which is great for around the clock responsiveness, but it also poses major problems. One time I was on the phone with a representative trying to do a reorder and I could hear a rooster in the background. I asked if the gentleman works from home, and he replied that he did. This immediately made me uncomfortable with my personal information being given on the line. Additionally, their supply reorder system is abysmal. If I make 4 quarterly orders a year, it is almost a guarantee there will be some type of problem with one or more of those orders. Specifically what prompted me to post this review today was the fact that I got 1/3 of my current order. I was met with a response that you will be able to get your supplies in December because it benefits you from an insurance standpoint. There was no notice of this, and I am finding it hard to believe that the benefit would be for me and not the company. A lot of these medical supply companies are garbage and we are handcuffed into using one or two major players like Adapt Health/ Solara or US Med and they are for profit businesses that operate without any empathy. I pay all of my bills on time. I have insurance. I go to my regulars checkups, and I am extremely health oriented. The uncertainty with my supplies can be a life or death type of situation, so the inconsistencies are not only unprofessional, its dangerous. I will be going to the Division of Consumer Affairs in California and will be utilizing my personal resources to file a lawsuit against these companies, so if youre reading this review and having the same difficulties that I am, feel free to jump on board with me.

Review №10

2024-01-24 19:35:27

This is the absolute worst company Ive ever had this displeasure working with. They outsource their call center to employees that have no idea what they are doing. Ive been lied to and ignored. They dont communicate with each other so youre forced to relay the same information over and over. I dont believe anyone deals with this company by choice. Our insurance companies ensure were stuck with them, but theyre extremely difficult to work with. Avoid this company if you can.

Review №11

2023-10-30 13:16:54

Horrible experience. My wifes supplies are consistently late, or not delivered at all. I have listened to my wife try to get supplies to only be told they were shipped, which after a phone call we find out no shipment was sent. This has been consistently a month to month issue.Numerous supervisors say they will fix the issue, but it never happens.Avoid this company at all cost.Update:I really appreciate you pasting the same response to me that you have to everyone else that finds your company horrific.The lack of awareness by your response speaks volumes on the company and your care for customers.Again, avoid at all cost.

Review №12

2024-01-09 20:59:04

I was charged for two Dexcon Transmitters when I only recieved one. I have had to follow up with this company for almost a month for them to just say that they filled the complete order. Then why have I had to buy another transmitter already and fixing to have to but another. Highway robbery. Lets say we are sending two transmitter, charge for two transmitters and only send one. Diabetes is not a cheap disease to begin with and then a company can get away with doing this. How am I suppose to prove them wrong????? FYI, ANYONE THAT HAS TO PAY OUT OF POCKET---DO NOT BUT FROM THIS COMPANY---GO TO SAMS--THEY ARE MUCH CHEAPR, I PAY HALF THE COST OF THIS COMPANY!!!!

Review №13

2023-09-18 22:23:15

Zero stars, if possible. This company should be shut down for negligence, violation of privacy, and withholding care. If you have other options, use them. I work in the diabetes medical field, and I’m always blown away with the go-around they give for each order. I’ve had to call 14+ times each order without being provided ANY answers. With this being my only avenue for getting my Dexcom supplies, it’s about a month turnaround time before they actually realize they need something for an order to ship. Don’t ever update information with them unless you absolutely have to. When you do update information, make sure you call several times to confirm it’s actually been changed and ask them to repeat everything back to you. They wanted to charge my account $1,000+ because of their own error and now they are trying to withhold my supplies because they are now blaming ME for the error. So much for peace of mind with getting these supplies.

Review №14

2024-03-05 22:15:32

Worse than useless. Takes forever to get your supplies, if you ever get them. Customer Service is abominable. I am tired of having to continually call and prod these people to get my supplies. I’m done with them. Do yourself a favor, avoid them at all costs.

Review №15

2023-11-10 19:02:09

The worst medical supply company you will ever come across! They offer you an app to use to make your reorder process “more simple” then your orders disappear into thin air with no explanation. I have an issue every single month with this company, it’s always something causing them to delay my NEEDED MEDICAL SUPPLY! The workers barely speak English for 1, they do not document your concerns or complaints. No one cares to follow up with you on issues. Your medical needs and concerns are the LEAST of their priority. You are just another number to them here. Compassion & accountability at an all time low, non existent. I do not know how this place is open or aloud to be ran so poorly. Shame of a company!

Review №16

2023-09-15 01:41:55

Solara Medical has been the absolute worst medical supplier I have encountered.From the beginning they have been awful. Orders arent filled. They cant figure out paperwork within their own systems or find documents sent multiple times. They are requiring things not required by the prescribing physician or health insurance.I get repeated reminders or refills, text yes I want it refilled. Fill it out online. Then have to call when they havent done the refill in a timely manner and I am almost out of supplies. This happens every time I order.I recently switched pumps. Input an online order for Continuous Glucose Monitor supplies only. Didnt get them. Called and was told the paperwork is invalid. I asked what was invalid and they couldnt answer. I explained it was Solaras job to obtain the necessary paperwork in a timely manner, not mine. I asked for a supervisor and was told none were available. I asked to be added to a call back list. They had no clue what that was. I said over and over I only wanted the Dexcom supplies. A week later I got an box from Solara and its filled with items I did not order. Not only that the internal boxes were open and spilled all over the shipping box.I put in a return request. No contact from Solara.A week later I put in a complaint on their website which says they will be in touch within 1 business day. No contact. Just put in a complaint with the BBB and will do insurance tomorrow.Ive been told over and over the problems are growing pains. We are far past that, the company cant do its job. Let alone do it well. There needs to be major overhauls of SOP, trainings and execution of duties.

Review №17

2023-12-06 19:21:51

This company is horrible!!!! First order sat in shipping for 3 weeks and now the second order is sitting in shipping. Their customer service sucks and you have to insist and be evil to talk to someone not reading a script, then wait on hold forever and they tell you one date then tell you another date of when the supplies are due and none of their dates are right. If you need any kind of supplies find another company because you may never get them from this one. I see Im not the only one who is having trouble. They are screwing with peoples health and dont care.

Review №18

2023-09-24 03:21:50

My supplies are ALWAYS late and considering these a supplies for my CGM and insulin pump its basically a threat on my life! No matter how many times you call, it takes them a lifetime to answer or ship your supplies, even if you pay the extra $26 for overnight! I am currently 13days without my supplies and when I check the stupid app it still says processing! This company is complete trash!And dont send me this stupid automated response apologizing, just fix it! Yall said yall were expediting my order to next day for my inconvenience, that was a week ago and the order still says shipped but has no tracking number which tells me its still somewhere sitting in a warehouse! I dont need nor want your automated apology and Im sure all these other people would agree we want yall to actually move like you have our lives in your hands because you do! My order is over a month late even though you definitely charged my insurance on time! These supplies are needed to save peoples lives and I would like for yall to act like it, instead of being in chill mode, still working 5 day weeks like you arent months behind on orders! Make some effort to actually do what your getting paid to do, provide diabetic supplies! Hell just DO BETTER because this is getting ridiculous!

Review №19

2023-11-09 02:43:19

Words cannot express how much I DESPISE this company. My son is a type 1 diabetic and every time he needs new supplies, my order is placed under review for WEEKS to the point that he runs out of supplies. I always have to scramble for ways to somehow get supplies until our order arrives. This puts his life at risk and there are absolutely NO words for this level of incompetence. I honestly don’t know how they are still in business. On top of that, their apps (they have more than one mobile app for whatever reason) NEVER work, and their phone service is extremely unprofessional. I called just yesterday to figure out where my order is and the person on the phone was very hard to understand and sounded like there was a party going on in the background. I will be doing whatever possible to switch companies, and I hope you stay far away from them as well. You will not regret taking my advice.

Review №20

2023-12-05 23:47:38

They charged me for for 90 days of sensors and only sent me 30. When I called, they said they would send the rest in a few weeks, because thats just how they do it. Every time I reorder, they tell me a different amount that I have to pay. First its $800+, then when I question that, its $400. When I question that, its a different amount, until we finally get to the actual correct amount Im supposed to pay. These guys are a disaster.

Review №21

2023-11-17 21:10:03

I will never recommend this company. Avoid them like the plague. I had used them for almost 20 years for my diabetic supplies and within the last year, nothing but issues. I went two weeks without a cgm due to their negligence. Was told I needed a prior authorization when I didn’t. No one took ownership for that just a “oh someone told you the wrong info”. There’s been numerous times I’ve been on hold for over 2 hours to either be hung up on or transferred multiple times to different departments. At one point I asked to speak to a supervisor, they didn’t answer so I had to leave a message. They never got back to me and that was over 3 months ago. The newest kicker is now they will no longer fill my supplies even though my insurance has not changed in almost 20 years. Yet they continue to contact me to tell me my order is on hold even though they won’t fill it. Now I have to get my cgm supplies through the pharmacy and get my insulin pump supplies directly through the manufacturer. Never will I recommend or use this company again. If negative stars were possible, they’d definitely be getting them from me.

Review №22

2023-12-22 15:37:19

Wow customer service is extremely rude, they legit talk down to customers and talk back to them as well. Asking questions like why do you want to talk to a manger? What do you mean?It took 7 months from the time I returned items to then finally get a call saying I have final total owed. I never got a bill mailed to with the final total after insurance charges. The disrespect they have from the customers is so bad it’s disgusting.*Update I asked to speak to the manager, and the woman I talked to in diabetic billing said “in regards to what?”I said “for this whole conversation, this whole interaction with the company which I’ll never use again, I’d like to speak to the manager”The billing person said again “why?”She kept denying me to speak with management she kept telling me they are busy and there isn’t anyone to speak to.She told me this conversation is being recorded, I don’t care that it’s recorded. I wanted to talk to management and I wasn’t allowed to.I have never heard of that!The tone of this billing person and the previous people I have spoken to have been awful.I’ll be going online to BBB thanks

Review №23

2023-07-10 20:55:43

As others have mentioned- if I could give a rating of zero I would. I have been waiting for Dexcom sensors and transmitters since June 9, 2023. I have talked to more than 15 people at Solara who say the same thing; “We are waiting for prior authorization before the products can ship”. They have the same authorization number given to them by the insurance company and by myself. They have authorization and continue to REFUSE to ship my order. My insurance company has spoken directly with them and still no products. I do not understand how a medical supply company is allowed to stay in business when they put patients lives in danger. This kind of customer care/ support/ service is dangerous.As of this review I have been 18 days without a sensor and transmitter- my insulin pump is not able to provide adequate insulin delivery. This has been communicated but ignored.Someone please shut this company down. They are dangerous to patients.

Review №24

2023-09-20 18:15:42

Just like the others, I cannot get my supplies on time. Daily calls, expediting, escalation, no luck. Requiring documentation from the Doc that they got last month. Support doesnt know anything and gives me the same run around answers. They promise it will be shipped the next day. It isnt. Another 20 minutes on hold tomorrow.And Im pretty sure theyre in bed with the insurance companies. They broke up my last bill to carry over into the next year so I hadnt hit the deductible yet. How am I paying next years deductible for supplies I got this year?And the new app doesnt have up to date information, and isnt any different than the old app. MyApp is a terrible name for an app.Its a shame. They were pretty good a few years ago. Managing diabetes is 90% harder when you cant get your stuff, and the shady business practices of these people is downright criminal.

Review №25

2023-11-14 21:48:25

Update (Nov 14): They just arrived. Was supposed to ship 7 days ago, but only shipped yesterday. And I only received 60 days of sensors, not 90. Back on the phone with Solara. Dont do business with this companyUpdate: (Nov 8): CareCentrix (Insurance Company) talked to Beth at Solara yesterday and instructed her to ship my sensors out yesterday overnight. I have made over 10 calls to Solara since last week telling them I was out of sensors and needed them urgently and if I didnt receive them by Wednesday, I would be another week without the sensors as i am going on vacation. Well guess what, they didnt get the shipment out yesterday. I have been asking to speak to a supervisor, but I have been told they are too busy to talk to me. The customer service is at a Philippine Call Center, they just read talking points....the same ones, over and over again. They are not empowered to use common sense and help do the right thing for the customer. And I never, ever received back a call from them either. But I did receive the boiler plate response to this Google Review. The same one they write for everyone. How lazy and unprofessional is that? DONT DO BUSINESS WITH THIS COMPANY.Horrible company to work with. Switch to another medical supplies distributor. My insurance company, Horizon Blue Cross Blue Shield / Care Centrix, admits they are terrible and are switching me to another company. Look at the Google reviews, look at the complaints on the Better Business Bureau. You dont want to work with this company, Talk to your insurance company, they likely will let you switch. I have same problem as others have written. Constantly running out of my Dexcom 6 sensors. I am type 1 and the Dexcom regulates insulin to my Tslim pump. I call them and they say they will ship on X date. And then they dont ship on date they stated. This requires repeated follow-ups with them, and they have a different story and excuse every time I talk to them. The last several times this has happened, I wind up calling the insurance company and they intervene. Solara will blame the insurance company, which just is not true. They have bad processes and horrible customer service.You have options, stay away from this company. My next post is to the BBB, then FDA.

Review №26

2023-09-25 02:58:01

I have dealt with Solara for 3 years with no problems until my last reorder of sensors for my Dexcom 6. I was sent 1 months supply when normally they send 3 months. When I called to ask why, I was told they would rectify the mistake and send the other 2 months supply 7-10 days delivery. Needless to say they didn’t arrive.On 9/18 I called and spoke to Jamie, who couldn’t answer my questions on why the order hadn’t shipped, she said she had to check with someone and would call me back, never did. On 9/19 I called again talked to Princess who stated they only sent me 1 months worth because my script was expiring on 10/4.However she stated they had everything squared away and got approval for overnight shipping and would send it out, she said she was a diabetic and understood my frustration. Very good at apologizing. On 9/22 I called again as shipment hadn’t come, spoke to Rich a female? Who again apologized like crazy and said it’s approved for overnight shipping and still couldn’t give me any reasons for delay, I asked to speak to a Mgr and Anthony came on, he stated he was going to personally follow up on shipment and would send out 3 months worth of sensors. Tomorrow is 9/26 my last sensor expires, still nothing has come. This is by far the most clueless company I’ve ever dealt with. My next options are Facebook, CBS News local news investigations team. I’m sure I’ll get the canned apology reply from them. Solara Medical supply’s is awful

Review №27

2024-05-23 18:53:55

Worse company I’ve ever dealt with. Alway errors. Always get transferred numerous times. Can’t seem to get anyone to even change my phone number on my records.

Review №28

2023-11-18 14:45:22

This company is horrendous to work with. The people that are employed do not have the necessary training or medical background to assist with orders and problems. Every time I need to get a new order of Diabetes supplies, there is an issue. I received a call at 8 am on a Saturday and the person informed me that Solara no longer takes my insurance. I have been receiving orders from Solara for over a year. Solara is the only DME supplier that Horizon uses for my diabetic supplies. I asked to speak to a manager, but I was told they dont work on Saturdays. So here I am yet again hoping that I can resolve this on Monday and hoping that I have enough supplies left before I receive my order. The DME I use is to help me maintain blood sugar levels. Not having this equipment is detrimental to my health. If I could give this company 0 stars I would. If you have the opportunity to use a different DME company, please do!!!!!

Review №29

2023-08-08 21:02:39

This company has the Worst customer service of any company I have ever worked with. I have called 4 times, asked to speak with a supervisor and told they are not available. I have a G6 monitor with an expired transmitter. Solars said they can’t ship the order until August 15th because of my insurance. I spoke with Medicare who pays for my supplies and they said not true. Medicare said that Solara can ship today a Medicare pays as always the 1st of the month. When you try and question someone they will just hang up. So I will be 15 days without monitoring my sugar because of the ineptitude of this company. If I could find another supplier I would change immediately. I would have Medicare look into this company if they pay Solara on a timely basis for terrible customer service.

Review №30

2023-10-10 21:09:56

1 star because it wont let me give zero stars. This is the WORST medical supply company out there! They havent sent supplies in over 5 months, and when I finally got some kind of explanation of what they needed, they sent the request to the wrong doctor. Yes, they now answer the phone (years ago you had to call and call and be on hold forever), but never have an actual answer. Dont be fooled by the good reviews. Check out the actual review and youll see that many of them are from employees saying its a great place to work. Im not interested in working there, just getting the life saving medical supplies that are physician ordered.

Review №31

2023-11-15 18:27:39

I placed an order last month online and three weeks later, no supplies, no phone call, no explanations. I called Solara and was given more steps I have to take before I can get the supplies.Solara has:*A prescription*A credit card on fileWhat justification is there for endangering a patient’s life like this? I rely on Dexcom alarms at night to alert me to blood sugar lows. I don’t think they understand the nature of the disease they purport to help patients manage.

Review №32

2023-09-06 01:42:10

This place is a joke. If I could give a zero rating they deserve it! We started receiving my sons diabetic dexcom sensors and transmitters when his doctor gave him the dexcom g6. When we first started working with them we didnt have any issues. They would automatically ship out his supplies before we even ran out. It was great. But then they went under a new name or company and thats when the problems started. His supplies stopped coming. I had to call them constantly and in the mean time we have ran out of sensors. Well it was always another excuse. First it was we need a new prescription. The doctor sent it 4 times and they kept saying they werent receiving it. I even watched them fax it myself. Then they said they needed some sort of release. We went through this process of jumping through hoops from April until August thinking they were on the way when I finally said enough is enough! So I had his doctor send in a prescription to Walgreens and I just get them there. But what makes me angry is my sons insurance informed me that they filed his insurance for April-august and we never got anything!! Those sensors are VERY EXPENSIVE. I am just angry we never got the supplies that were paid for! I do NOT recommend this company at all.

Review №33

2023-09-13 17:30:30

Another update: Its been hours of additional calls. I really dont appreciate the boilerplate responses sent to these reviews. I suggest anyone using this company who has a complaint start filing them with your insurance company, Medicare, etc.UPDATE: We just received the third shipment of replacement sensors and they have the SAME EXPIRATION DATE! Cant say how much time Ive spent on the phone trying to resolve this. Hearing its getting Escalated to a supervisor, Abbott, etc. This is beyond ridiculous. So we have 6 CGM sensors that expire 10/31/2023 - when we need 2 that we can use in November.Prior to the sale of this company in Feb. 2023 we had nothing but excellent customer service. Unfortunately since then it has totally changed. My spouses latest shipment of CGM Sensors included some that would be expired prior to the dates she needed to use them. After being on hold forever the agent finally arranged for those sensors to be replaced. She just received the replacement sensors and they have the SAME EXPIRATION DATE. Spoke with an agent the day we received them and she said they would get this resolved and let me know next steps. Its been 4 days and weve heard nothing. Today I have been on endless phone holds trying to get this resolved. If you can find another source for your diabetic supplies I highly recommend you do.

Review №34

2023-06-23 22:43:42

This company is an absolute joke. They have absolutely no customer service. You do wait on hold for hours. And still never get to speak to anyone. For the past 3 months Ive had my sisters order completely forgotten be shipped. And have had to go buy test strips because she still needs to check her sugars. She is mentally handicapped and we went with this company for the convenience. Yeah what convenience. Ive spent more on test strips because insurance wont cover both. And this company could care less

Review №35

2023-06-17 12:46:55

DO NOT transfer your prescription to this company. They are the worst. They will tell you how easy it is to order supplies and they have HORRIBLE customer service. If their app doesnt work, which it never does, you have to try to call them. Be prepared for a three hour wait. You can also wait an hour and fifteen minutes and get someone by the name of Liz that just says oh I cant help you wont let you talk and then transfers you for another more than an hour wait. I cant believe this company can stay in business. And if you try to chat with a live person on the App, forget about it. UNBELIEVABLE!

Review №36

2023-07-27 18:02:35

I had to call Solara today as there was some confusion regarding my prescription. This has happened before, and I know it happens. I have Tricare, and they arent always the easiest insurance company for medical suppliers to work with. However, the fact that no one at this company EVER sees fit to reach out to clients or their physicians regarding issues that will mean delays/denials of equipment is unacceptable.Late 2020, I was without any CGM equipment for over 10 days because no one reached out to me regarding a simple issue. Once I got things straightened out, I was given the runaround about shipping for several days. In fact, I was lied to 3 days in a row and told my items had shipped that day. Spoiler alert: they hadnt.Today, after ordering over a week ago, I called to see why I had received no shipping notification. They were told that they did not have the authorization for my new doc to write prescriptions. After 15 minutes on hold, it turned out they did, in fact, have it. This is almost the same situation as happened previously. I am hoping that I was told the truth this time when the rep told me I would have my CGMs in a week, but I will not be holding my breath. These supplies are life-saving pieces of medical equipment, and the fact that the powers that be at Solara dont seem to give a damn is infuriating.

Review №37

2023-08-11 16:13:38

I had previously had good customer service from this company but...six months ago the woman I spoke to said I was now enrolled in auto-refill for my diabetes supplies. I did not receive anything so I called when on last sensor. They told me they did not do auto-refill anymore so I ordered my refill on the phone. They told me it could be several weeks because they needed to contact my doctor and get her notes. So I went without my supplies for 2 weeks. I called today to order a refill as my supplies run out next month. I was told I could not reorder the supplies until 10 days before current supply runs out. Since my last reorder took over 2 weeks I wanted to reorder before that. I asked to speak to a supervisor. After being on hold I heard, This is Willie on a recorded line. Am I speaking to the patient? This repeated three times while not responding to my responses. Then I was cut off. VERY DISAPPOINTED!!!

Review №38

2020-09-15 15:12:51

If I could give negative stars I would. This company has repeatedly failed to send me my medical supplies on time. I am supposed to get a shipment of omnipods once a month and several times I didn’t receive them. This causes me to run out of pods and give myself insulin via syringes and I am unable to have a steady dose of insulin throughout the day/night and no long acting insulin to use as a backup making my blood sugar very unstable. When I call customer service I wait about 15 minutes on hold before the system automatically transfers me to a voicemail box. I leave a voicemail and don’t hear back so I have to call again and again and again until someone finally answers. This is absolutely disgusting as a business practice considering people’s LIVES depend on these supplies. Today is 3/30 and on the Trace app it says my order has been “processing” since the 3/16. I’m supposed to get my pods approximately between the 20th and 25th of every month. The fact that I will go through the entire month of March without a shipment is not acceptable.

Review №39

2023-11-08 15:45:15

I cant belive a company that supplies such vital supplies to diabetics can be so negligent.We placed an order and they never shipped it. Now they are saying my charts from my doctor are going to expire. GOING TO, so they wont ship it. I already have an endocrinologist appointment on Monday. I go every 6 months, Im not sure what else they want from me, I just want my medical supplies!Whatever you do, do not put your life in the hands of this company, they will mess up and do nothing to fix it. I keep seeing talks of a class action law suit and I couldnt agree more. They need to be held accountable.Life with diabetes is hard enough. This company makes it so much worse

Review №40

2023-07-13 17:08:03

Been a loyal customer for 4-6 years and this past year has been horrible. Talk about not sending out supplies on time. Lying about receiving prescriptions for two months to only “find” the script for an insulin pump the week I’m supposed to start on it and take my class, then call and say they had it all along. which I had to push back my appointment. Charging us $1800 for supplies when our insurance told us that’s not right what so ever and told us what it should’ve been. We called trying to get an itemized bill and they gave us a hard time. They claimed to have sent it through email, well no shocker, there never was an email sent. We will be fighting this bill and will not continue using this horrible company who make you wait 2-3 hours for a call to be answered. Oh let’s not forget they get a script for test strips but won’t send them out due to being on a cgm. Like I still need to physically test my sugar. I finally was able to get strips after four years of being on a cgm and using my own money to by them after bugging them so much.

Review №41

2023-07-05 04:16:17

Not sure why my review was taken down, but worst company I’ve ever dealt with. Overcharged $1,200 for an insulin pump, which took weeks to get back and charged $738 for pump supplies that never sent out. Switched to getting my pump supplies from Tandem and it was such a pleasant experience in comparison. If you can, stay FAR away from this company. I cannot believe they are allowed to operate like this.

Review №42

2023-08-18 21:37:17

The worst company I have ever dealt with in any industry. Avoid at all costs. I pay more to go elsewhere because this company is a total nightmare. You will never get to speak to anyone and if you do youll get the runaround and your issue will never be resolved. Tried to get the attention of the CEO, to no avail. But I guarantee Ill get a response to this review that exactly states:Hi. Thank you for bringing your rating to our attention. Please accept our sincere apologies that your experience with Solara was less than positive. We welcome the opportunity to improve our service and communication based on your rating and hope to serve you in the future.

Review №43

2023-08-24 18:03:59

This place sucks just switched to Tandem pump supplies who also are the ones who made my insulin pump and Im so mich happier. I recommend all of soloras customers leave them all at the same moment and bankrupt them if the customers can afford insurance else where. I thought I couldnt boy how wrong was I Tandem actually works with you not against you and you can actually understand them. This company will screw you every time and they dont care about putting your health at risk. Theyll be out of business soon they probably are just about broke and have so many lawsuits against them! Again if your insurance can provide you with a better pump supplier I say take a chance and do it this one is the bottom tier of pump suppliers .Oh and they always send your order 2 to 3 weeks later ( or more!) then when they should of arrived. Been with them since 2017 and boy they really messed up by losing one of their valuable customers have fun solora!

Review №44

2023-09-11 18:49:20

I constantly have missing packages. I set up automatic ordering and notifications for my packages and they just never come. So every month I have to call and argue about a package that hasnt come and im running out of supply. You would think its possibly the shipping company, but everytime I call i find out it just never sent.On top of this, i got asked for a new prescription every month for 2 years. It came to the point where my doctor sent me a copy because it was lost with solara every time.In the 5+ years ive had solara, i havent recieved 1 monthly package correctly. My doctors and i have been looking for new supply companies, but solara seems to be the only carrier for both my inusrances.If i didnt gave a caring doctor who has brought me supply when i have to wait an extra 2 weeks to a month for mine, I would likely have to sit in a hospital until solara ships my packages.

Review №45

2023-09-08 16:12:12

Super poor experience to the extent of it compromising my health. This went on for over a year and I finally had to leave for fear of hospitalization.They fail to ship approved orders, fail to follow up, and fail to deliver on the promises they make. It became so critical that my insurance company would call directly to talk to management to get my orders shipped so I didnt land in the hospital. And not just one. Multiple times.Now I pay out hundreds of dollars each month out of pocket to avoid Solara. Its a lot of money, but at least I know the new provider will deliver the medically necessary equipment that keeps me alive.If I didnt have my doctor and insurance company helping keep my alive, Solara would have sent me to the ER multiple times.

Review №46

2023-09-27 20:28:36

Absolutely terrible.. I dont understand why the Dr. even hooked us up with them.. I never get my sons diabetic supplys half of the time I have to run to the store and pay out of pocket for his stuff. I was told they were shipping his stuff out that night its been 2 weeks and its still not here. I spend most of my time trying to get a hold of them to get the things we need but its about impossible I have to call my sons Dr. To have him call the company and they just lie to him and say its shiped when its not. Its very scary Im trying to switch to a different company now. Do not go thought these people. If anyone knows of a good company please let me know!!

Review №47

2023-09-13 15:07:54

Solara bought out the medical equipment provider I had been using and INSTANTLY they were messing up my order EVERY SINGLE MONTH. Ive had MULTIPLE instances where my supplies arrived A WEEK OR MORE LATE. I had been receiving a 30 day supply every 30 days but apparently thats too complicated for Solara. Diabetics need these supplies and this awful company is LITERALLY putting peoples LIVES at risk. DO NOT USE THEM. I am NEVER using them ever again.

Review №48

2024-04-02 17:24:38

Horrible customer service. They dont bother entering any information you tell them into their systems when you are on the phone with them. It has taken me 10 phone calls between them and my doctor just to get supplies my medical supplies. I cannot stress enough how awful it is to deal with them.

Review №49

2023-07-17 16:27:54

Whatever you do, do NOT order from this company. They claim that you have coverage on your insurance, ensure you that there is not a copay, or cost to you and then several months down the line they will whack you with a bill for $1,650.00! Then you call them to have it disputed and they tell you that you should never order their supplies in the first place because they cant actually quote you the cost. Then, you tell them you dont want to order again because of your poor experience and then they harass you every couple of months!

Review №50

2023-10-19 18:29:54

DO NOT USE. Wish I could give negative stars. Only reason Im still with this joke of a company is because its the cheapest and diabetes is expensive. They lose orders, charge your card, SAY they put you on payment plans but then dont (so many times i just stopped asking bc they just dont care) and suddenly I have a huge bill to pay in full otherwise I dont get my supplies. Ive had them switch the percentage in supposed to have for my co pay vs the coverage percentage from my insurance and they charged my credit card over $700.. I could go on and on. Customer service couldnt care less they sound half asleep half the time. Now my card has been charged weeks ago 100s of dollars and they have no record of it but I have all the emails and information so if I have to take this up legally I will this is the worst company DO NOT USE

Review №51

2023-07-20 00:51:14

A update on the latest incident. Rating now less than 0 stars.After convincing the rep the problem was their system (they sent me a 90-day supply but after 110 days the system wouldn’t let me reorder), she said she’d figured out a way to get a resupply order in.However, they only shipped a 30-day supply? !@$? Really?Reading the response below, it’s obviously cookie-cutter.If anyone at Solara reads this, I just sent in an email. Please let me talk to someone who can actually help. Or search on my name. I’m not hard to contact.—The worse supplier of diabetic supplies I’ve ever used. I’ve had T1 diabetes for 50+ years. As you can imagine, I’ve had my fair share of issues, challenges, etc., with diabetic supply pharmacies, insurance, etc.Tech made things a lot easier and dramatically improved my diabetes care.I recently went on Medicare and had to change suppliers. They suggested Solara. Wow, after all the challenges over the years, I have found a new low in service.Not only have they had a data breach, but their service and ease of use reminds me of companies 20-years ago trying to get started.Horrible.Find someone else.I will.

Review №52

2023-09-29 20:28:14

Update-Update 9/29/2023:Solara just billed my insurance for the below-mentioned returned box of sensors. As seen below, this shipment was sent to us from a terminated account in error. After waiting hours on hold and days for a return label, which receipt of the return was confirmed on 9/20/2023, we just received notice that our insurance was in fact billed and paid out for the returned box of sensors. Again, incompetence continues even on a terminated account! Relieved we switched to USMed for all diabetic medical supplies.Update 9/11/23:After waiting for two months (May & June) for my sons Dexcom sensors, we eventually gave up and paid privately for them. We then terminated our account with Solara and switched to USMed.On 9/7/23, Solara sent us a box of sensors without notice, nor approval from us from our terminated account! In return, we called customer service (3 times as they disconnected our call twice), and they said they would send a return mailing label via email and would not charge our insurance. As of today, we have not received the shipping label. The incompetence doesn’t end.(See original post below)7/1/23, Solara Medical Supplies has consistently failed to provide my son’s diabetic pump supplies timely. Within the last year, every reorder was done incorrectly resulting in potentially life threatening lack of access to needed device supplies.The customer service representatives are ineffective, often unable to resolve a simple error fixes, the supervisors confirm permanent resolutions are in place only to find out that the same failures occurred with the next reorder.We will no longer be using Adapt Health/Solara Medical Supplies. Beware.

Review №53

2023-06-21 01:01:09

Solara Medical Supplies is terrible and should absolutely be avoided. Its an unreliable source of any kind of supplies, let alone medical supplies that are needed by customers to address serious, sometimes life-threatening medical conditions. Their online reorder system is faulty, with glitches that cause delays in shipping and loss of orders. If a reorder is placed too early or additional information is needed from your doctor, the way youll find that out is that your order does not arrive. They WILL NOT contact you to let you know of any difficulty on their end. The customer service phone line is staffed only from 8-5 Pacific Time, and there is no voicemail box or option to email, chat, or otherwise contact them online. Each time Ive called, I wait 50-120 minutes on hold. My most recent call was disconnected after waiting on hold for over 90 minutes, because their office closed while I was waiting. Twice I have called to track the status of a reorder, been told the order was lost, then told my order would be overnighted to me. (To them, overnight means anything from 1-3 business days from date of call.) Today is approximately one month since my original order was placed, and I have not received the supplies. However, my credit card was charged for the order through their autopay system - from which you cannot unenroll over the internet. Please do not use this company to source your medical supplies. They are unreliable, difficult to contact, and completely shameless. They may also fraudulently charge your credit card, as they did mine. Please, please avoid.

Review №54

2023-10-12 13:08:46

Im a pretty patient person - but extremely dissatisfied with the response to my wifes supply order. We are two weeks + out from her order date with supplies not having yet shipped. No sense of urgency or compassion.

Review №55

2023-09-19 20:54:28

Customer service is unacceptable phone wait times inexcusable. No follow up constantly disconnected. Document review department has no connection with customer regarding issues with patient’s urgency for supplies & deliveries. Patient’s account has email address & phone number yet there is no contact made to follow up when there’s a discrepancy. Patients immediate need for supplies is not regarded as they should. No consistency with customer service.

Review №56

2023-08-28 19:12:51

This is the worst company for Diabetic Supplies. They consistently have not only billing errors but severe delays in sending supplies which can be life threatening to a diabetic.The customer service is below one star standards. As I type this, I’m on a call with Errin who would rather argue with me than put a supervisor on the call.There are severe issues in their ordering process which will result in you being told your supplies are on the way but they actually never arrive. One department can’t see what the other department is doing.It’s a complete disaster and I’m taking my business elsewhere

Review №57

2023-01-03 21:17:53

I will only detail my most recent transaction although over a year and a half I’ve had multiple and all similar. I use this company as directed by my insurance to fill a Rx for life-saving technology for my son, Dexcom transmitter and sensors. I am able to order 90 day supplies every 87 days… this leaves no room for error. I reordered my sons supplies on 12/5 for a ship date of 12/29. I requested they confirm our pre-authorization was all set, and it was confirmed. (This has previously been an issue as well.) I called again 12/12, 12/14 (and left a message for a call back of which hasn’t happened) 12/26 for a confirmation everything was set to ship and confirmed and called today to confirm shipping. Today I was informed that the pre-auth is no longer valid despite checking multiple times. I have been told I would receive call backs with no avail. Over the course of the last 1.5 years the delays have accumulated to 22 days (I believe). This is 3 weeks without the needed supplies. I believe this can be considered medical negligence for withholding my sons prescriptions. Every single encounter with this company is rude and met with multiple errors. Every 3 months I order his supplies and go over a checklist of questions to prevent their error with no avail. This company is putting peoples lives at risk daily. My sons supplies will now NOT be shipping today and the monitors that wake us up throughout the night to wake him up to prevent seizures and/or death will yet again not be here on time. I have been hung up on and been asked “what do you want me to do about it?” I order my sons supplies on the first available day. I call to verify I’ve done my part. I call to verify Solara has done their part and although I spend hours doing this, Solara makes life altering mistakes which jeopardizes the health and wellbeing of my son as well as all of their other clients. This company does not do their job or return phone calls to rectify their errors.As of today 1/3/23 my sons Rx has not shipped and supervisor had yet to call me back!

Review №58

2023-09-09 00:06:35

Do not use solara. They are late in getting you your medical supplies all the time. I called them 3 times in a week asking where my supplies are and was told they were on there way when they never were. I asked to speak to a supervisor 12 times in a span of 6 hours till they closed and was hung up on 5 times, told they would call be back 6 times, and the last time that no supervisor was there. I am finding a new supplier. I cant go a week without my medical supplies but they do not care.

Review №59

2023-06-29 17:50:38

Customer service people are nice but also absolutely terrible. Was toldultiple times I was all set to receive my shipment then received over 10 phonecalls in the proceeding month telling me the order didnt go through. In these phone calls I had to update my insurance info EVERYTIME and it took each call representative over 20 minutes to figure out I did infact put in an order. Each time I was told I was all set to no avail. Not to mention during half of the phone calls I was disconnected without a call back from the representative.Finally I talked to a supervisor who apologized and said she would expedite my order. I got a confirmation # the last time, and figured I would check in with solara to make sure it went through, I was put on hold after waiting 30 minutes, but the kicker is that I didnt even speak to a representative. They straight up didnt answer the call and put it immediately on hold after the past 30 minutes of me waiting. I honestly dont even want dexcom at this point. The run around is absolutely insane, and I could not be more disappointed in a company that is supposed to help people with conditions that last a lifetime.

Review №60

2023-09-21 19:15:01

Typical wait time on hold is about 20 minutes. They will tell you the incorrect thing more often than not. And if you need anything in a timely manner, good luck....takes them days to ship anything and they apparently cannot overnight anything even if it is their fault for the delay. Avoid if possible.

Review №61

2023-09-25 15:43:01

After a month of multiple-times-per-day calls (while my T1D child is without supplies), I am just told this morning we are “no longer in network” and that is why they haven’t been able to process our order.I called my insurance who said YES we are in network, but asked where I could transfer since Adapt/Solara is clearly having issues.Giving people who depend on life saving medical supplies false hope is wrong.

Review №62

2023-10-11 18:30:46

There aren’t enough characters allowed in this box to explain how bad their service is, I’ll say that their lack of organisation has forced me to change diabetes care type, has lowered my ability to control my BG, and that I will take as much time as it takes to find a legal way to hold them accountable. This is a scandalous company that went back and forth with me for 45 days, over a dozen (45 min+) calls, online chat “agents” and endless frustrating mistakes/ contradictory approvals and claims, which resulted in actual medical damage and work/time loss for me . Stay away from them they will literally make you sicker .

Review №63

2023-10-20 19:44:05

Would rate 0, as Solara, like literally every other medical supply company in this country, only cares about maximizing profits and invests the bare minimum in customer service. Solara actually is the worst Ive used, and thats saying something. Zero accountability, routinely asks me the same information, makes mistakes in billing, insurance, and doctor correspondence, and good luck calling their outsourced support lines for help. What a joke lol

Review №64

2023-06-21 20:33:14

The worst! Beware! My mom is an 88 year old brittle diabetic who needs her supplies.and once again, she is out of supplies, though she ordered them weeks ago. Each time we try to order in the app, the order doesn’t go through, or it lists the order as “processing” for many days. We’ve had to call Solara each time, only to be put on hold for over an hour every time. Last time when they finally shipped, they only shipped part of the order . Today their customer service person told me that their management is aware of problems with the app, with delays, and with long hold times. Are they aware of how it endangers people’s lives? This shouldn’t happen to the elderly and the sick. Horrible!

Review №65

2023-08-25 15:42:52

Just to echo the 500+ other frustrated diabetics below me... Solara is absolutely the worst DME company Ive ever used. Avoid them at all costs. They are great at apologizing for the delays and even better at blaming the it on Insurance company but its all useless words with no actions to back them. I switched to a new company (Advanced Diabetes Supply) and I highly recommend that you do as well.

Review №66

2023-02-14 04:31:08

The worst company I’ve ever worked with. It took me six weeks to get my diabetic supplies. I called them repeatedly to confirm what they needed. My insurance company sent them what they asked for. They still wouldn’t ship out my supplies. This happened again and again and again. It was a borderline traumatic experience. For the love of god, run as far away from this company as you can. They are the absolute worst.

Review №67

2023-07-05 20:24:25

One of the most difficult companies to work with. I work in healthcare myself and first hand understand the dilemmas with insurance coverage/DME providers. This company does nothing to improve service from one time to the next as can be seen by the copious amount of other postings from other individuals. My insurance rep and myself have updated this company dozens of times with my husbands insurance information just to have them bill the wrong place over and over...Im not even sure who they are billing at this point. I just spent 22 minutes on hold and then the customer service rep asked me to hold 2 additional times before he just dropped my call. If your insurance allows - avoid at all cost!Im sure like everyone else, Im supposed to accept their sincere automated apologies and give them the opportunity to improve their service and communication. AVOID AT ALL COSTS!

Review №68

2023-10-25 23:41:10

This company doesnt deserve even 1 star, probably about a negative 1 million. I have spent 1+ hrs every couple of days for over a month trying to get my CHILDS diabetic supplies. This happens every 3 months and it is unacceptable. Ive complained to the company and my insurance company but somehow theyre just getting worse. I would be ashamed to be a medical supply company and have such disregard for my patients and getting the supplies they need.

Review №69

2023-07-17 21:25:52

If I could give a -0 star rating I would. This company is absolutely awful in the customer service department. I selected the orders selection on the keypad menu to inquire about my order for my libre 3s and was transferred before I could even explain my issue. I was put on hold for 30 mins only to get through to absolutely no one. It has been over a month since Ive had my CGMs. I have tried calling a total of 5-6 times and have only gotten put on hold. I am beyond frustrated. I still do not have my CGMs and I dont expect to ever have them at this rate. New customers beware of transferring your prescription to this awful, disorganized company. They are an absolute joke.

Review №70

2023-06-20 11:15:36

Awful customer experience. Used this company for years. Have really gone down-hill.They have put my daughters health at risk, by being incompetent. Called to order dexcom sensors on May 15hth. Was told, due to insurance, they would ship out on June 13th. The date came and went, and nothing was shipped. Called them up, and had to wait on hold for an hour and a half, just to be told that the order was voided for no apparent reason. We are now out of dexcom sensors, and she goes to diabetes camp next week. She uses omnipod 5, so she needs her dexcoms for basal rates... etc...I tried to order these a MONTH AGO!WHAT DO YOU MEAN THEYRE VOIDED!?I NEED THEM YESTERDAY!!!!I am completely done using this awful company. I have been patient, and understanding of staffing issues, and all of that. This is unbelievable how bad your customer service has gotten.Orders are wrong, or canceled for no reason. LOOONG hold times.

Review №71

2023-06-22 16:11:29

Constantly delays my supplies my days, weeks, sometimes even months on end. At least four times a year I’m trying to order supplies for the next three months and there’s always some magical issue that pops up with my orders. My doctor, insurance, and payment have never changed. This is just a cautionary message to all diabetics: please find somewhere else. I’m switching to Advanced Diabetes Supply because for two years now I have experienced interruptions in my care due to this foul company.

Review №72

2023-07-01 20:16:26

Worst experience Ive ever had! Orders for time-sensitive diabetic supplies constantly delayed and customer service is awful. The last straw for me was a 4 week delay with no success after spending HOURS on the phone just to reach someone to get no resolution! No response back from online complaints. Insurance and FSA was all the same.

Review №73

2023-08-09 14:59:22

Worst company ever!!!!!! My prescription was sent over to this pharmacy since JUNE! It is now mid July and I have yet to receive my medical supplies. Customer service is a joke! Stay away from this company.PLEASE READ.. AND STAY AWAY FROM THIS COMPANY**EDITED ON AUGUST 9, 2023**It’s August already and still have yet to see my diabetic supplies. My prescription was sent over to them in JUNE!! Getting an answer from their customer service is ridiculous! I even had an idiot tell me “change your pharmacy if you don’t want to wait longer.” I tried!!! Trust me! My insurance already paid for my supplies and until this incompetent company sends me my medications I can not do anything. This was supposed to be an easy process for home delivered medical supplies and instead has become a very stressful situation. Keep you and your family away from Solara Medical Supplies!

Review №74

2022-03-15 21:19:37

Solara has the worst customer service of any medical supply company I have ever used. I am currently on hold and have been for over 30 minutes. They ask you to use the Plus app to reorder supplies, but I have yet to be able to place an order without having to call and speak to someone. Their billpay website is also less than helpful. It only shows paid invoices and not any payments made toward invoices. My last 2 orders were never sent through my insurance, so I received a ridiculous bill from them. I really wish I could receive my supplies from another company. If at all possible, do not use Solara!

Review №75

2023-09-07 17:23:23

If I could give a zero I would. Never get your supplies from here. When we received the supplies it said balance 0. What they didnt tell my husband was they bill you 432 a month for 3 months. Plus we were billed 452 for the reader. We would of never went this route because it was much cheaper at the pharmacy. Our bill will be over 1,600 for 3 months.

Review №76

2023-08-04 15:32:26

The worst company to deal with!!!! The incompetence is beyond ridiculous!!!! Worst costumer service I have ever needed to dealt with!!!! I am waiting on a callback from someone from December 2022, every 3 months I am getting the same bill that this company said they will close, every time I am calling to speak to someone on accounting there is no supervisor available to dealWith! And every time I’m getting someone will call you for the last 8 months now!!!! Your doors needs to be shutdown and never open again. How the hell are you still in business?!??

Review №77

2023-07-21 21:15:24

If I could give negative stars I would.They harass doctors to get updated information every 3 months when they say 6 months in-between appointments.They put orders on hold/Pending while they do this without telling you they are doing any of it.They bill when they havent sent out anything. (Again pending and checking with dr.)They dont take a dr. script with refills as a qualifying script.Then when you call on it the person puts you on mute while they chat with people in the background acting like they are checking with supervisors. (Oh hint we can hear when they click back to talk) .No wonder listed as the worst medical supplier in the US..Avoid at all costs. Unless you wish to die before getting your supplies.**Edit. I just went to Meijer pharmacy and got the same 3 month supply for $40 that cost me $123 from Solara.. Yeah I am contacting the authorities...

Review №78

2023-06-29 14:26:42

No one ever picks up the phone and the wait times are like 45 min-1.5 hours. The app is wonky. The only way to get customer service is through messaging on the app but If you ever need to talk to customer service about a more complex problem, forget it. I believe the profit margins on distributing medical equipment are fing pretty high; spend a bit on customer service. Or is all going to your private equity overlords?

Review №79

2023-08-11 16:36:22

Existing customers must be careful when using their products. Their billing is terrible!!!!They bill patients when they shouldnt and I am sure that many just pay without checking with their insurance.Check with your insurance and if you paid and should not have. Call and demand refunds or contact better business .

Review №80

2023-06-06 19:50:27

THIS IS THE WORST COMPANY IF YOU RELY ON MEDICAL SUPPLIES. as a type one diabetic i use my devices 24 hours a day. for reordering, checking status, you will be put on a phone call wait for over an hour at least. today i was on wait for an hour and half. when i finally got ahold of someone they said they got the refill yesterday and it was missing chart notes. i called my dr office and they said they were sent over yesterday to solara with chart notes and they did receive them. i then called solara back and was put on a 2 hour wait. i paid for expedited 2 day shipping 5 days ago that solara has not sent out yet, but has. i will now not have supplies that only they can send me to manage my diabetes. IF YOURE THINKING ABOUT SOLARA MEDICAL SUPPLIES DO NOT CHOOSE THEM. i am actively looking for a company to replace them. they do not understand people need these supplies.

Review №81

2023-07-17 16:31:46

I was SCAMMED. My pharmacist told me that medicare absolutely does not pay for the sensors. When I talk to a customer service rep. Now six months later im getting a bill for $1800 and threats to turn me over for collection. I think he just told me that they pay for it to make the sale. I am going to speak to my attorney about it.

Review №82

2023-11-15 00:03:52

USE A DIFFERENT COMPANY! you can see all the reviews are the same ive been waiting 6 weeks for my pump supplies was told yesterday they were overnighting them and of course they werent delivered called today and wasted another 30 minutes on the phone to be told they will ship overnight tomrow

Review №83

2023-09-05 15:46:04

If there were zero stars, thats what I would choose.It took 2 months of back and forth to get a batch of sensors sent. When the time came to reorder, same issue again. There are hour plus wait times, you often cannot hear or understand the customer services representatives, and there is zero follow-up. Everything must be initiated by the customer at insane wait times. Use someone else.

Review №84

2022-01-28 15:11:49

This company has the worst customer service I have ever experienced. I have been trying to return supplies for over three months and have been unable to get a return authorization. However, they keep billing me! Seems to be a serious communication gap inside the company. I would highly recommend not using them unless you are confident in what you are ordering AND the price they give you is correct. I paid an upfront cost that I expected only to get another bill weeks later that was 3x the first bill. This was not discussed when I signed up. VERY FRUSTRATING!!

Review №85

2022-09-26 16:14:36

I rely on them for my Dexcom supplies. I have no problem getting the actual sensors, as they are auto shipped. My transmitter is supposed to be auto shipped as well but I have yet to have that happen, and have actually had my battery die because they always have some excuse as to why they havent shipped it.Customer service lacks empathy, our life or death disease is just another day for them. Do not recommend and I wish I could do more than just leave a bad review. It is astounding that businesses involved in people staying alive should be able to operate this way.

Review №86

2023-07-25 16:12:57

They had my Dr order but wouldnt fill it. I contacted them and they found my paperwork. No telling how long they would have let it sit if I hadnt called. They still didnt fill the order. Worst customer service ever. If you look at the reviews they have a pat answer for negative comments, its always the same. How this company stays in business is a mystery. Im going to complain to my Dr. Maybe if the hospital stops using them they will wake up.

Review №87

2021-12-22 18:17:31

If I could give zero stars I would. I’ve had years of problems with this company and if I could get my insulin pump supplies through anyone else, I would. In the latest debacle, they changed my November order to include only 1 month of supplies. When I called last week, the representative told me that this was done to maximize my insurance benefits. I explained that my benefits reset in November, so this edit did me no good in maximizing my benefits. I asked to have things escalated to a supervisor to see if I could have things shipped to me sooner, I was assured that a supervisor would call me within the next day.Needless to say, I received no call back. When I called today, I explained the situation and the representative told me they had reached out to my doctor for a prescription and hadn’t received one. She transferred me to speak with a supervisor. She informed me that the reason that my November order was edited was because the prescription was going to run out in December. Then she informed me that they had reached out to my doctor yesterday. 2 days after my order was supposed to ship. When I asked why I wasn’t contacted in November she said it was because there wasn’t a problem then. When I asked why they didn’t send the request in November when they realized the prescription was expiring, I was told “they are working as fast as they can.”This is the 3rd time that I’ve had to call about them not keeping me informed about issues with my order. If I could get pump supplies literally anywhere else, I would.

Review №88

2023-06-15 21:33:56

Wish 0 Stars was an option!! Worst company ever and don’t bother changing to Healthy Living for CGM diabetic supplies as they are one company. ALWAYS wait on hold for an hour. They don’t ship when they say and then you wait and wait and wait. We’ve had them overcharge us and then say we had to figure it out. Just SO over them!

Review №89

2023-07-29 16:08:57

This company has the worst services I have ever experienced. They make promises they dont keep. The website is not user friendly. I have been waiting for my diabetic supplies for weeks now and was promised yesterday that it would be overnighted and a tracking number would be sent to my personal email ---still waiting and according to the order status THERE ISNT ONE! I am livid!!!

Review №90

2023-07-06 17:01:20

Many issues, the most concerning was a wild overbilling on some medical supplies. After confirming with insurance provider we had been overcharged, we were told to keep the line open because someone would call us back on the Solara side. That was 3 weeks ago. This is either a company trying to commit fraud, or a place so poorly run it deserves to be shut down.

Review №91

2022-08-09 00:28:49

Horrible service and consistently late with shipments. This time I wont be receiving my replacement sensors before they expire and I ordered replacements two and a half weeks ago. They were supposed to overn ight and order stills says planning with shipping.They are fine on initial orders of equipment but have been horrible on supplies. Talking to representatives doesnt do any good either. I will not be using them for future orders.

Review №92

2023-06-21 17:52:02

I used to get my daughters supplies from Pumpsit and apparently they were bought out /acquired by Solara. Let me guess its a profit-driven hedge fund-owned company? Currently waiting over one hour to talk to a customer rep to get emergency supplies delivered for my type1 daughter. CHILDRENS HEALTH IS ON THE LINE!!!!!!! Please structure your customer service accordingly.

Review №93

2019-08-08 22:04:39

When I first started using Solara a couple years ago they seemed great. Lately it takes an act of Congress for orders to ship in a timely manner.For an order of diabetes supplies I made a couple of months ago took about a month for the order to ship. Every time I would call to check the order status (which was several times) I would get a different excuse as to why the order hadnt shipped, including the excuse that my Dr. hadnt sent them an updated prescription and my appointment notes. I called my Dr., and he confirmed he had sent the necessary documents almost immediately after it was requested. I called Solara again and told them this. They then told me my order had been ready to ship for some time and they didnt know what the delay was. By the time I received my supplies, I was out of insulin pump supplies and was having to reuse some of my supplies, which is dangerous because it can lead to severe infection; but I was left with no choice because I cant buy the supplies locally.On the last order I made approximately a week and a half ago, the order has still not been shipped. I have been told by two people that the order was ready to ship, then when I called again to check my order status after it hadnt shipped, I was told Solara was waiting for confirmation from insurance that they would pay their portion of my supplies. I found this odd because I was already charged for the order and told the amount insurance would pay. When I called the final time, the rep told me they had received verification from my insurance some time ago, and my order should have already shipped and she didnt know why it hadnt. She then told me it would ship the next day. Hopefully it does.On both these instances, and on some before these, I was told that my orders were marked urgent and priority, but that doesnt seem to make a difference in the timeliness of the shipping.It a bit ridiculous that I can order supplies ONE MONTH before my supplies runs out and they still cant manage to send it within that timeframe. Its irresponsible, and puts people who depend on this stuff to survive, at risk. And its not like I can order refills any earlier because the prescriptions will not allow for a refill before a certain date.I will absolutely be looking for a new supplier and encourage others who need their medical supplies to steer clear of Solara if they want to receive their orders Im a timely manner.

Review №94

2022-05-04 03:18:21

I wish I could give this company less that a one star. They are horribly incompetent at best and downright fraudulent at worst! They are insisting that they sent me a 90 day supply of sensors when they actually only sent me a 30 day supply. They are trying to charge me for the rest of the 60 sensors and have charged Medicare for them so now I can’t even use another company for my supplies because these idiots keep charging Medicare even after being told that I do not wish to use them anymore. My doctor sent a new script to a new company but that company can’t send me supplies because it shows that Solara is billing for them! I have been trying to fix this since December of last year… made multiple calls to them and my doctor and the new supply company. I even called the post office and use the tracking number (I was told by A Solara rep to do this and file a claim with the post office because the missing supplies must have been something they did) I ask the post office to see if the supplies shipped were the accurate amount. The post office replied that what Solara said they shipped and what they (the Post Office) received from them for shipping were not the same. I have finally opened up a fraud case against them with Medicare. Not only did they bill for supplies I never received… that billing is keeping me from getting supplies from anyone else.

Review №95

2021-01-11 19:18:34

The best service you will receive from this company is after you leave for a superior medical supply company. I’ve never received such consistent and relentless follow up from Solara as when I stopped ordering supplies through them. Daily, weekly phone calls, texts and emails. If they had been this diligent with my actual order I would still be a customer.Unfortunately, I have stopped “ordering” from Solara after they endangered my health. Given ample time to process my order, because I know with the current constraints industries are under things take more time, it still took 30+ days to receive my order. Multiple phone calls and messages from me, being given a different response regarding my order each time, having my insurance company’s customer service call them on my behalf, and finally me ordering directly from OmniPod out of pocket to purchase supplies because I was out by the time my Solara order shipped. The lack of customer service from this company is dangerous to Diabetics, we are entirely dependent upon the supplies they “provide”. Despite each customer service representative being kind when I called, they remained unhelpful and cost me not only time and money, but very nearly my health. Please, find another supplier for your supplies if you’re considering working with Solara.

Review №96

2023-09-17 17:01:40

-0 Solara has screwed my orders up consistently for over 2 years……….OVER 2 YEARS ……I do not want to talk to another country call center who does not even know what diabetes is, I NEED a professional supplier!…..……….I mean come on SOLARA … you are dealing with peoples LIFE here.. ….. REALLY. ……(1) Reps on the phone do not have a clue. ….(2) put on hold constantly by SOLARA…..…(3) CALL DROPS AUTOMATICALLY BY SOLARA AFTER 3 MINUTES………(4) Reps and SOLARA do not care about any entity except the insurance company of which I am sure they are paid quite fondly….. …….(5). Did I mention the FOREIGN based reps DO NOT HAVE A CLUE …………… SOLARA needs to be FIRED….PERIOD….Please just read the reviews, over and over the SAME NEGATIVE information sent by customers…. SOLARA always provides the same B.S. automated response…..PLEASE SOLARA,,, READ YOUR REVIEWS AND MAKE YOUR NEEDED CHANGES….Same B.S.~ “ Solara Medical Supplies (Owner)6 days agoHi. Thank you for bringing your rating to our attention. Please accept our sincere apologies that your experience with Solara was less than positive. We welcome the opportunity to improve our service and communication based on your rating and hope to serve you in the future’COME ON SOLARA GET A CLUE

Review №97

2023-06-16 20:47:51

My son’s health has been jeopardized by the incompetency of this company. The consistent delay in diabetics supply orders and the lack of urgency is alarming.We will be making a formal compliant with the state oversight agency. This harmful and negligent company needs to be held accountable.

Review №98

2023-09-13 16:14:36

Lousy customer service dishonest employees. I ran out of critical medical supplies and they responded not our problem even though it created a life threatening emergency situation because one of their moron employees lied and did nothing a week before i was outnof supplies I am in process of switching from solara/adapt health they are just terrible if you have the option find a different supply company because these idiots do not care at all

Review №99

2020-11-20 16:14:19

I have had nothing but bad experiences with Solara.i have had to call at least 3 times now a month in advance to start the process of a supply reorder and then I have to call 2 weeks before I actually need the supply and then daily for a week before I get any sort of update on the shipment of my supplies. And now I am having to completely reschedule everything because a supply order that was supposed to be a 2 day shipping on Monday still has not arrived. Ive spoken to countless reps who he in turn put notes into their supervisors but I never have any sort of resolution or permanent fix.

Review №100

2022-06-08 00:00:00

After reading some reviews, I feel assured that I am not the only one that struggles with this company. I have had decent customer service reps who try their best to resolve order issues, but for the most part, you can be sure you will get stuck in loophole after loophole of authorizations, prior authorizations, delayed orders, incorrect orders, and some oddly strict policies that keep you from receiving anything new until you are a days, or hours, away from running out of it. In theory, their app should make it easy to place and see order status. I find I have to watch the app on a daily basis since anything I order can and willl get hung up in processing for days or weeks at a time if not managed. You wont get any notifications that an order was delayed or is stuck. So you are left to scramble to find a new solution as you are running out of supplies. It is so very frustrating to deal with this company. They can potentially pose a risk to your health if you dont manage their orders and should be held accountable for this.

Review №101

2021-12-01 00:04:05

Worst experience ever, promise one price, overcharge you after. After dozen of phone calls they say that they’ll freeze the bill and figure out what happened. Long story short I paid half of the bill the day I made a purchase and set up 2 payments for the following two months, however the bill I received in the mail was 600$ higher that’s when I called multiple times about the error and the account got frozen. 6 months after I receive the *past due summary with the threat of collectors being involved in the next ten days* without any notice of account hold lift off. On top of that the bill came $162 higher than it was supposed too. This is my second day trying to call billing department and there’s no call back option, all I do just listen to their hold music for two hours or longer…. At this point I will be reaching out my attorney and will be discussing predatory medical billing along with breach of the contract that happened in April due to the over charge.

Review №102

2021-12-11 15:14:49

If you need medical supplies that your life depends on DO NOT USE SOLARA. They will treat it like it’s a joke.Their customer service is nonexistent. I doubt they get any training at all.I need a blood sugar sensor since I cannot feel when my bloodsugars drop and when I ordered with Solara in September they told me my insurance was invalid so I reached out to my insurance and they assured me I was covered. I had ordered through Solara before with my issues until this order and it was the same insurance company!!Week before thanksgiving I was finally told my order was going to be shipped out and overnight shipped for free (supposedly noted in the account). Week after thanksgiving I called to find out where my order was and was informed it was canceled. I asked to speak to a supervisor (who needs fired) and she got very rude and nasty when I explained that I had been dealing with this since September and then was lied to about my order being shipped the week before. She said the person I talked to was wrong and my order was canceled because my insurance was invalid. I asked to speak to another supervisor or someone who could help me resolve the issue that day. She snapped with “I am who you need to speak to but you apparently don’t know what you need because you can’t seem to give us the correct insurance information.”Please avoid this company. Dexcom did their customer wrong when they handed over their customers information to these clowns. This has all be one massive migraine and anxiety attack.

Review №103

2023-06-19 13:45:04

This company is a nightmare! Seriously, read the other reviews. The customer service is nonexistent and good luck ever trying to get a refund for the HUNDREDS of dollars they will over charge you! They arent honest. This company is a scam and you will regret ever using them! Please Please Please, DO NOT use Solara Medical Supplies! From one diabetic to another, this company will destroy your faith in humanity!

Review №104

2023-10-18 16:28:34

My medical provider recently went to a differeits liar. Its funny now all of a sudden, after I cancel my future orders, I get a bill from January! All they can tell me is a new explanation of benefits. Im not paying until I get something explained in writing.

Review №105

2023-07-14 18:43:07

This is a despicable company that regularly denies coverage of critical medical supplies, including Dexcom CGM sensors for diabetics. If negative stars were an option, you would receive them all. DO NOT USE THIS COMPANY. I hope that the company management understands how truly terrible you are running your company and the negative impacts you are creating on people’s lives.

Review №106

2020-09-15 16:02:31

This is actually the first review on a business I have ever written, so I am not just out to get Solara based on one bad experience. I truly dont believe they are a good company to use for Diabetes supplies. In my last experience, they shipped supplies I didnt need and charged the wrong card without asking on top of that. It took FOREVER to get anyone to even answer the phone or email me back to help me sort out the problem and then FOREVER after that to get everything resolved and the charged reversed. It is almost impossible to get anyone on the phone when calling (that is to reorder supplies or to speak with customer service). This was the final straw with Solara and I will never be using them again.Edit: I just wanted to add that somehow when I started getting my transmitters/sets from Kroger pharmacy I do not pay NEAR as much as when I was using Solara. Example: I went to order a transmitter this week and expected to pay hundreds of dollars like when I used Solara and it was FREE. My last sets were only $50. I know everyones insurance is different but worth a shot for sure to check out other places. Was a GREAT decision for me.

Review №107

2022-08-29 20:19:12

Worst medical supply company ever. If you can avoid this place and find someone ellse please do. Me Im going back to my last supplier. From the website to the call service and shipping updates all need to be updated or something better. Solara if your seeing this update your service and start giving email, text or some kinda update on shipping service etc. Also update your website. Maybe one day when you do I will happily come back and continue to use your services.

Review №108

2019-12-28 16:24:07

UNRESPONSIVE CUSTOMER SERVICE | WONT PROCESS ORDERS WHEN REQUESTED.Recommended by our insurance a year ago. Over the course of the last 6-8 months the service has degraded to the point that Ive just switched Medical Supply providers. I dont know what changed at Solara in the last ~6-8 months but whatever that change was, its hurting your business.Most recent example: I am aggressively reminded to reorder supplies via Solara automated phone, email, and in app notifications. I follow up immediately -- ordering supplies, but Solara doesnt fulfill the order. I called customer service (6 times over the last month) and each time the customer service agent assures me theyre processing my order. My order was never processed by Solara Customer Service, was never processed by their app, email text link...any option Solara provides. At this point I placed the order in late October/Early November -- and it never arrived. Ive met my deductible so had Solara processed the order timely I wouldnt have as high of a co-pay. This happened last year as well and I wrote it off as me being a new customer. Reliance on Solara has resulted in wasted time and money through unresponsive customer care on my orders and a complete failure to process my orders, regardless of the avenue I take to order/reorder. This is not the first time over the course of the last year this has occurred, but it will be the last time.

Review №109

2021-04-06 10:23:18

I gave 2 stars only because this company used to be good. Today, this company is worth one star. We have experienced delayed processing of our equipment, extremely long hold times, and poor customer service. Our most recent order was put in a week ago. I called to follow up on it, waited 40 min, was put on hold again as then hung up on. I called back and waited 40 more min to find out my order wasnt processed. We are out of sensors and as a result my daughter had high blood sugar last night. I asked they expedite at least one sensor but the rep did not sound confident this could happen, or that we would try to make it happen. Unacceptable.

Review №110

2021-03-17 19:26:02

I have used this company for a few years now and I am beyond upset with them. I have had to waste so much of my time trying to get issues they caused to be fixed. I have had to explain my insurance program multiple times and they charged my credit card without permission. Customer service used to be helpful but now they just tell you they cant help you and stop any possible help from that point on.They have also held on to my orders for no reason. I have had to call multiple times to get an ETA on an order for items that I was out of (because they wouldnt send them for an auto-order) and I could basically hear them shrug over the phone like it wasnt their problem.If you have any other options, use them.

Review №111

2023-07-03 06:20:13

This company uses unscrupulous tactics by conning seniors into obtaining medical supplies from Dexcom pawning themselves off to unsuspecting senior citizens. They called my wife on 6/29/23 saying it was time to reorder her Dexcom medical supplies when we NEVER signed up with this outfit - Solara? We have no idea how Solara got her personal information? So Seniors BEWARE as we will be reporting Solara to Medicare for using fraudulent tactics to get you to order diabetic supplies from them so they can bill Medicare, and your secondary insurance.

Review №112

2020-08-28 17:53:03

This is the worst company I have ever dealt with. I ordered diabetic supplies for my son which 02/20. After I received them I realized they had only 8 months before expiration. I called them multiple times. Several times asking for a call back others speaking with customer service. I was told I would be called back and never had a call returned. It is now time for me to use the supplies one of which will be expired the other will get less than 30 days of use which is typically 90 days of use. I spoke with Dexcom, the supplier, and was to solara needs to replace them. Today after speaking with a manager,, I was told it was the suppliers fault and to contact them. This has been the biggest run around after I brought this issue up in March when I noticed this would be an issue later.

Review №113

2020-09-10 23:21:06

Super disappointed! It took Solara 3 months to find the paperwork that was sent by our endo for my sons Type 1 Diabetes. After twice a week calls to check the status of our initial order, they kept blaming the doctors and fax machine. To be fair, each person I was able to talk to was very pleasant. I would WATCH the nurse send the paperwork, only to be told two days later by a customer rep they never got it.Finally our first order after MONTHS, and all was forgiven and great!Keep in mind this disease has MANY prescriptions, so I am not new to this. Most monthly prescriptions that are sent and on auto send. Or you get a call from the pharmacy asking if you need your prescription refilled.10 days before his prescription needs to be refilled, and no call, no delivery. No biggie.8 days, and I get nervous. and begin calling. I called three or four times a day to be placed on hold for 20 min+ (not worried) and then be sent to VM. Okay. Leave MANY voicemails. No call back.6 days, and I finally get through. Super nice customer rep helps me to reorder. I very specifically ask how long until it will be until delivery. She says 2-4 days. That would put delivery on Friday or Saturday. No delivery. Nothing Sunday. Sunday his prescription runs out; still no delivery. I begin calling three or four times a day and leave as many VMs. I called Monday, nothing . I call Tuesday, nothing. I call Wednesday and finally get a live person only to learn that the order was shipped the day before (Tuesday, a WEEK after I was able to place the order and ELEVEN days after I started calling THREE OR FOUR times a day.Now I learn that the delivery wont be until this Saturday. A full two weeks, dozens of calls, dozens of ignored vms, A week without his device, but all very nice service reps :-)

Review №114

2021-11-02 15:53:56

Alicia Russel screwed up our order and then took no accountability or responsibility for it. We were without a critical sensor for our son for 4 days because she mailed it to the wrong address and they couldn’t fix it. I had to call multiple time to get the real story of where the shipment was and she lied to me and told me multiple time it would be here earlier. She also told me she was too busy to call anyone back so if I wanted updates I would need to call her back.Look for any another company for your medical supply needs.

Review №115

2021-03-20 03:44:20

Called in Dec 2020 to cancel auto shipment because my son is on experiment, today 3 months after I received another shipment. Called in, rep said hes going to email return label and make sure I wont get charged (I probably will). So far no email or confirmation as Bob the rep promised. Probably need to waist my time on call again (and again and again). STAY AWAY FROM SOLARA!

Review №116

2020-11-23 18:08:21

If I could rate zero stars I would. I am unsure of how this company even stays in business with the way they handle things. They have not 1 time been able to get my supplies to me in time, even with a 25 day lead time. They are good at making excuses month after month and blaming everyone but themselves for not being able to complete even the most basic of tasks. I am beyond thrilled that I have found a different company to get my supplies from. I feel terrible for anyone who has to deal with their nonsense. Hopefully more people will speak up and this company will be shut down as it should be.

Review №117

2020-04-15 01:40:43

My experience so far has been pretty good, but there were some hiccups.They were pretty good at explaining the costs and assigned me to a rep that kept in contact with me for a couple weeks, but kept saying they needed prior auth from the insurance. I called the insurance and said the prior auth wasnt needed at all. Things got resolved quickly, I paid in full, and now my order took about 4 business days to ship because they were waiting on something from Tandem.The company, however, feels dated. The website isnt designed well, they only communicate through phone, the app could let you do more (updating contact info, link to shipping info, payment, insuranceDespite other reviews, the customer service has been awesome. I am sure they are being hit hard right now, but everyone I talked to was very nice and willing to help!

Review №118

2021-08-05 14:31:34

This company deserves 0 stars and realistically doesn’t deserve to be in the business they’re in. Previously (2020 and prior) my supplies came directly from Dexcom, which was amazing. Solara received my information from Dexcom in February 2020 and the customer rep did nothing with it for nearly 3 weeks. It proceeds to take another 2-3 weeks to get verified and shipped. On multiple occasions I asked to speak to a manager, one time the manager left for the day (was 10 minutes before they close) even though the representative was chatting with the individual through their internal messaging system and the manager knew I wanted to speak to them. I was promised expedited shipping, went out regular shipping. Through all of this, I run out of supplies and they can’t mail out one extra G6 while I wait on their incompetence, instead I get transferred to Dexcom by a Solara rep as I’d Dexcom is the cause of this error and they should be the one remedying it (luckily they mailed an extra sensor). I can list more mistakes, but not sure there is a point. Second go around (currently on going), they take a week to validate my insurance because they still have the insurance Dexcom sent them on record (although I had placed an order 3-4 months ago with new insurance and similar to another review, they don’t call me to ask which one is right, rather they waste 7 days). On top of that, I call on July 20th (Tuesday) and am told it is with their warehouse and will be expedited, yet it takes until Friday to ship. Every time I call they require at minimum 3 pieces of information, my name, DOB, and address, yet somehow they got my address wrong when supposedly all the shipping department does is print a label from what it is the system. I got transferred to a supervisor last night because supposedly they’re available, I’d like to say to my surprise but I wasn’t surprised at all, the individual doesn’t answer and it goes to their voicemail. This company doesn’t belong in business and Dexcom needs to find a new partner who can handle the volume they supposedly inherited. Also, for those who care, I’ve written one other review in my life because normally it isn’t worth the time, but in this case, if anyone has a chance to use a different company, do it, this company isn’t worth the incompetence and headaches they’re almost guaranteed to cause you.

Review №119

2021-08-31 14:59:07

Every shipment they require you to request itemized invoice. Completely unacceptable anyone should have to ask for invoice every shipment. Hey Solara... FSA claim submissions require that document! Appears as long as they get their money they dont care about your money. I have come extremely close t running out of supplies almost every 90 days. Disgraceful, really bad customer service, difficult to work, no concern for patient, and slow processing orders I have been getting supplies for 25 plus years, this place by far is the worse experience and company I have dealt with.

Review №120

2023-08-14 16:44:39

This has got to be the worst company for Diabetic supplies. Was with Health living now is Solara and some how the service is even worst. Off shore Customer Service, long hold times, lots of Transfers and No one is helpful. Run from this company!! Find another Vendor.

Review №121

2021-08-23 15:27:57

The worst company I have ever had to deal with. RUN to any OTHER source for supplies. Stayed with Solara for a year, after they were sold, and had repeated problems. CS agents are either horribly trained or told to lie to their clients. In either case your order will ship tomorrow NEVER seems to be true. Had issues with 11 of my past 12 monthly shipments.

Review №122

2022-04-12 20:24:27

I’ve tried to get my prescription filled for a month now for my Dexcom supplies, it ended up being my doctors fault which was fine. But when the lady called to ask me about it she had the worse attitude about life and her job. It’s already bad enough us diabetics have to pay this much for supplies but for somebody to call me with that little respect is unacceptable by all means. Would not recommend this company

Review №123

2020-08-26 21:27:09

Every step of this experience has been terrible. I submitted an order form through their website which seemed quick and easy enough and was supposed to hear back in 1-2 business days. I heard nothing for 5 days so I called Baxter myself and they said everything was in place and the order would go through in 48 hours or less. It’s been over a week since then and after calling to check up on the order I was placed on hold after asking my simple question for an hour until I just gave up. My life has been disrupted by not having these supplies which I need for my diabetes and solara has been completely unhelpful.

Review №124

2020-09-15 03:06:47

Stay away from this company if you need diabetic supplies. They have no concept of timely shipping and will often lose your orders. The online and email ordering systems do not work consistently, if at all. I placed orders from April until early August before I had one show up. Now its a month later and I have ordered my monthly supplies four times now and have not received anything. These people do not care if you live or die, seriously, do not use them for medical supplies.

Review №125

2020-10-08 14:37:24

I will just say this.. I am NOT IMPRESSED with this supply company at all. I do not think they understanding they are dealing with people lives here. Getting supplies from this company is really difficult. you can forget tryin to get paperwork completed in a timely manner. There is 0 communication with staff and family. Active Healthcare was on point and we miss them dearly. After speaking with someone today. I now realize that diabetic supplies no longer ship on the first of the month they ship 30 days after you last delivery. This would of been nice to know. They cut it very close to you ending of supplies. But talking to staff you ask for a supervisor and end up talking to a machine. :(

Review №126

2022-03-08 00:44:57

My Dexcom6 supplies was supposed to delivered on March 5. I waited until today March 7 I called solara I spoke to customer representative, he looked up my order said I will have my supplies today by UPS. I do not receive my supplies. Tomorrow I am calling again. This first time they have done this. I am not very pleased nor happy I need my sensors.

Review №127

2019-12-29 10:25:58

Absolutely the worst customer service every They always say they need chart notes or the authorization from the insurance company. I have had the insurance company and provider send me copies when they send it to Solara. The last 2 months they have not sent the supplies until after we have ran out Friday I was on the phone for hours Told them who I talked to and gave them the authorization number for our insurance and the customer service person said they would look into and call me back before close of business. Well surprise no return phone call and we are out of supplies after today.

Review №128

2020-06-30 23:26:45

We are having the exact same problem today we had when I wrote the below review three months ago. My sons supplies are not here. No one will answer the phone. No one calls back.I have been trying to get my sons sensor order for over a week. They no longer answer phones or respond to phone calls. They had a rep contact me after I wrote negative reviews on FB and Twitter. He promised overnight shipment of the sensors on Friday. Its now Tuesday and we dont have them. No one will answer phones or respond to email or messages. DO NOT USE THIS COMPANY IF YOU CAN AVOID IT.

Review №129

2020-10-12 19:34:20

By far the WORST company I’ve every worked with. They are NEVER on time with my orders, o have to call several times just to get my order going(& no it’s not my insurance lacking, everything is clear on their end because they let me know) so that only leaves this company not doing their part. There is a few & I mean FEW great people I’ve spoken to who actually get my orders right & out on time. I’m always scrambling for my next order because like I stated before they’re never on time with my orders . I call when I’m on my last sensor or cartridges & let them know that so they can get the order to me faster. They’re always a week or two late giving my supplies to me. That’s pretty messed up to play with a type one diabetics life like that!!!! I’m sick & tired of this company they have a lot to improve on. Sadly, I can’t go to anyone else because these guys are the only ones to take my insurance. . . So I’m stuck with this bloody nightmare. I SHOULDN’T be basically begging for you to send my supplies on time so I can manage MY Diabetes. I do my part by calling every month, more like several DO YOUR PART SOLARA MEDICAL SUPPLIES & SEND supplies when you SAY you will & ACTUALLY get my order right . This is RIDICULOUS. I would not recommend anyone go through these guys unless you’re up for the biggest fight of your life JUST so you can have your supplies. This is peoples lives you’re messing with here.

Review №130

2023-05-10 18:08:12

Wish I could give negative stars. The anti-Christ of DME companies. I have used probably 5-7 DME companies over the years and never had to deal with such an incompetent company before. After 3 years I’ve finally demanded a new company from my insurance company. If you have any other options, take them. No idea how they are still in business.

Review №131

2023-07-05 17:55:14

If I had the option to use a different distributor I would, supplies are always late, they do not gather chart notes and things in a timely manner . I NEVER GET MY supplies on time and I have to spend several hours a month calling to get things they needAgain waiting on supplies after this drama last monthI WILL JUSY KEEP UPDATINGUpdate now 2 years later nothing has changed supplies are still always late. This is an ongoing issue. My only saving grace is being able to restart my sensor and get a longer duration then expected.

Review №132

2020-12-06 16:38:00

Suddenly after using this company for 4 years never receiving a bill before as this is covered through my insurance, I am suddenly sent a $400 bill with no explanation stating that its past due from 9 months ago. Ive talked to this company several times since January and not once did a company say I have this bill due? But now they say I owe all this backed money because I havent been paying them? You better believe im contact my insurance company and the BBB for this kind of ridiculousness.Update: December 2020 - I no longer use Solara for obvious reason. I have canceled my account with them 3 times and they keep trying to mail me products and billing me even tho I have a different insurance and no longer use their services.This company is such a scam.

Review №133

2020-10-13 22:05:55

This si one of the worst companies ever. Insurance requires I get Dex and omnipods from them and not once have I ever received an order on time. Also due to insurance I must reorder on a monthly basis so its 4 weeks of supplies two weeks without..... Speaking of orders there are about 6 different ways to place an order non of them work. When they do go through they are pending and then just disappear and since covid order time has doubled to tripled. I confirmed with Insulet and Dexcom that they in fact have no delays in manufacturing or distribution to distributors.You call them and they say order is processing or needs doc approval. I know my doctor well and verified that they have not contacted them multiple times while stating they are awaiting approval for items that have already been prescribed.You know I dont really care about shipping time with amazon but this isnt amazon these are life sustaining medical devices and the customer service is trash, the shipping times are trash, the ordering is 6 forms of trash. Id rather deal with the DMV than this trash company. and this company is the perfect example why we need to gut our healthcare and build it from the ground up with patients instead of dollars in mind.

Review №134

2021-10-16 22:50:36

The worse company I have ever dealt with! I left them over a year ago and they still haunt me when I check the mail and receive a bill that doesn’t go to me but my insurance company instead. I received supplies from them for over two years and never had an issue then all of the sudden they state I have copays of over $200 which I never had copays before and even provided a letter from my insurance company stating it’s not my responsibility and I’m covered. Then they are quick to send you to collections and say oops, the “computer automatically generated” that. There is just to many issues with this company and the recent reviews should be an indicator that you need to move your business elsewhere. Literally anything this company says is a joke and they take no accountability. I spoke with a rep last week and they literally just said it’s with the insurance company and they do not need anything from me. I asked for an email to state what he just said and he said he will “submit a request” for that email to be sent. Well, apparently the request means no, I’m just gonna bill you again. These people are something else.

Review №135

2023-01-26 20:00:47

Would have given a zero if it were possible. Received a call, called back and no one will give me any info and refuses to answer any of my questions. I have been on the phone for 26 mins now and nothing has been accomplished. The agent only speaks every 3 or 4 mins and refuses to let me speak to someone who can help answer my questions. I need supplies (which I ordered 2 weeks ago) and this company is TERRIBLE to work with so far.

Review №136

2020-03-24 15:29:12

So ridicules. This company decides to send me a bill 2 years after I stopped using them. When trying to discuss with them what is going on, they do not answer. Called them in the afternoon and I get send to voicemail after waiting for 10-15 minutes. Call them in the morning with being number 5 in the line, and every time the system says Im the second in line, I get pushed to Voicemail. (3 days I called them and same results).Left several messages, Voicemail, their website, etc. and no response.Good Luck trying to get a hold of anyone and resolving any issues.

Review №137

2021-06-18 16:50:47

TERRIBLE at getting orders on time. Solara does NOT contact you if there are ANY ISSUES with your RX status....you find out ON YOUR OWN when things are not shipped that there is an issue...in one phone call I was asked to hold 3 times and each time, after holding, a new rep came on and I had to REPEAT AGAIN why I was calling. Not a Happy Camper!

Review №138

2021-03-04 22:11:28

I have received my dexcom supplies through Solara for several years with absolutely no issue... until now. When my supplies arrived the sensor boxes were cut open and damaged. The transmitter was not in the box at all. I have called multiple times and have been told by 2 employees that their manager would start an investigation and I would hear back from them within 24-48 hrs. The only time I hear anything is if I CALL THEM and start the process all over again. I have been Type 1 for 30+ yrs and rely on my dexcom as I am hypo unaware. This recent service is unacceptable and life threatening.Edit 3-2-2021: spoke to 2 other people today. Both calls dropped and I was told that due to “working from home” that it is a common occurrence. Neither person called back and both verified my phone number at the beginning of the call. 🤦🏻‍♀️Edit 3-4-2021: If you need help with your order make sure you ask for Tim. I spoke to him yesterday morning and received my transmitter this afternoon. Out of the grand total of 6 people I spoke with he was the only one who seemed to truly listen. Thank you “only Tim in customer service” 😊

Review №139

2021-12-15 21:11:45

The utmost worst medical supply company in the business. 5 weeks ago I started the reorder process for my Dexcom G6 Diabetic monitoring device, over a dozen calls between Care Centric, BCBS, and myself and still no supplies or answers as to why they cant ship although they have received the doctors notes and the Insurance Claim was approved. Their customer service is a complete disgrace and their attitude stinks. 2 weeks now without supplies and no answers or callbacks as they promise. HORRIBLE COMPANY!

Review №140

2021-01-14 21:15:43

Terrible customer service, poor management, and this company cannot deliver their products timely. This company needs some competition. I have been waiting on My medical supply order since mid December. Their automated system for placing orders does not work properly. The customer service agent I spoke with was nice but never called me back as she agreed to and I have yet to hear from management regarding an insurance related matter . I have received various assurances from customer service reps advising as to when a shipment is supposed to arrive. It’s mid January now....Still waiting. One hand does not talk to the other hand obviously. No organizational skills. This inept service cannot be blamed on COVID-19 as I have experienced the same problem prior to COVID.

Review №141

2020-11-23 22:54:22

Very discouraging company. We have put in an order in October and still have not received supplies. Its over a month later and its already time to order again. No call back from lead reps when messages are left for them. They do not contact you when a prescription is expiring and they only contact the Drs office by fax. So its a wait and see game. Its just a discouraging when a company is supposed to specialize in Diabetic Supplies and they dont have their act together. If I could have given negative stars I would have.

Review №142

2019-12-03 18:25:36

UPDATE: Solara reached out to me (I wasnt expecting to hear from them at all.) Theyre working to get my situation fixed and when I called to check up on an order, they took the time to talk me through everything. I tentatively hope it will continue and turn the negative experience around.Just reaching out to me showed they are listening and they do care about their customers.I really hate needing to give any negative feedback, but when I do, its to warn other people. Solara has been nearly impossible to work with. Im a diabetic, I have to call more than once to make sure my package will be delivered the soonest its available. When I recieve my package, its always short. For example (this is a good one) I am on the dexcom G6 system. I called twice to make sure everything had been worked out so I would recieve the things I needed. Solara sends supplies but its strictly the prescription. Theyll send me a 30 day supply of sensors. But it takes 4-5 days for them to get it ready, and then a 10 day shipment for it to arrive. By that point, Ive been off my sensors for 7-14 days which is REALLY BAD being an insulin dependent diabetic. But you could use testrips. Yes, thats what Ive had to resort to, and I get if it happened once, even twice. But this has happened every single time for a year.The omnipods for my pump are a different story. I have 1 pod left (they can last up to three days, but I use up a pod every 1.5 days) The soonest they can even look at sending then out is Devember 10thIts NOVEMBER 29TH.If I end up in the hospital for any complications that might be caused by this continuous negligent behavior, you can guess who I will be sueing.Buyers Beware.

Review №143

2017-06-12 21:33:56

HORRIBLE customer service! I am finally changing pharmacies and getting as far away from this company as I can. I cannot believe my daughters life has been in the hands of this awful company for so long. My daughter has been a diabetic for 6 years. 2 years ago we decided to go on the pump, because of this our pharmacy had to change here. It has been 2 years of a complete nightmare. I have had some type of issue with almost every single order. Oh and forget being notified if something goes wrong. Any time they are unable to ship your supplies or run out of a product, they will not notify you. You will have to call them and ask where your order is and they will be completely clueless and transfer you to several different people. I have run out of insulin twice already due to their horrible work ways. My daughter is a softball player and uses many alcohol pads during practice when she cannot get to a sink to wash her hands. I had run out of alcohol wipes and was not receiving them and called to make sure they were in my next order. I had a customer service representative argue with me for 5 minutes insisting that alcohol pads and prep wipes are the exact same thing and I only need to receive 1 of them. I was told that prep wipes are the same thing and I am not allowing them to dry correctly for the stickiness to go away. I told her I have a prescription for both and to please just send them...I literally received a plastic Ziploc bag of 10 alcohol wipes! And if you ask for a manager to call you back, you have to wait weeks. Diabetic supplies are extremely important to a persons life. Having diabetes is already difficult and Solara makes it even more difficult. But regardless, people should be properly trained and informed if they will be handing the supplies of people with diabetes....or any disease. So glad we are leaving this horrible pharmacy!

Review №144

2022-01-31 21:05:56

Atrocious company. placed an order a week ago, they didnt attempt to ship it until today, and now are being hung about prior auth. I make these orders early to avoid issues like this, but when they sit on their butts for a week, they cause me to run out of supplies that are crucial to staying alive. and it happens every time, it doesnt matter how early i refill, they wait 1 or 2 weeks to do anything about it. i will be taking my business elsewhere, you messed with my health too much and im over it.

Review №145

2019-09-04 21:12:45

Initial set up was great. We cannot get them to ship and my son is leaving on vacation. I placed an order on August 23 and the lady said it would ship in 2 days and it had priority shipping. My son followed up on August 27th and was told it was shipping on The 28th. Here we are on September 4 and No order, its pathetic. Very bad supply chain management on there part. This is the 3rd time this has happened. Once The delivered it to the wrong address because their shipping department automatically changed the address I gave them to East Main Street from West Main Street.

Review №146

2018-10-24 22:40:39

Called multiple times trying to get my new pump and supplies. I have asked multiple times to talk to a manager and I’m told they will call me back.... weird... they never have. I was told my order would be shipped Monday. It’s Thursday and I’m leaving town tomorrow for a few days. Just got an email they are overnighting my pump to my home. So now my brand new pump and supplies will be sitting on my front porch for 5 days until I come home. I hope it’s still there when I return. I also have to change my Dr appointment (2 weeks out) to learn how to use the pump since it was not delivered on time. Im not complaining because I’m not getting a sweatshirt from amazing... I’m upset and angry because I kinda need this stuff to.... well.... live... I have never written a negative review ever for anything. These people should be ashamed. No excuse...

Review №147

2022-03-10 15:53:17

Emilia S. at Solara Medical Supplies is amazing. I spent an entire morning bouncing from one company to another trying to figure out where and how to acquire my daughter’s type 1 diabetes equipment under a new insurance plan. All my previous calls left me with individuals that were either unhelpful or not understandable. Emilia was prompt, knowledgeable, helpful, and cheerful! I hope the company realizes what a great employee they have in Emilia.

Review №148

2020-09-22 15:11:09

When I spoke to customer service in Chula Vista my supplies were sent right away, but lately I have had to deal with customer service in Livonia and the are coming later and later each month. I was without supplies for a week last month, and will run out again today waiting on an order that has been “in process” for 8 days and “ preparing for shipment” for 4 days. The notification below popped up on my phone as I was typing this.

Review №149

2020-12-31 02:30:00

Customer service is of the worst I have experienced with any Medical Supply Company. I realize the Covid issue impacts the customer service but my experience has been that they do not care for the customers concerns. I have only been with them since September 2020 and now In December (three months later) the customer service has not gotten any better. Especially difficult, is trying to reach someone (a person) without them hanging up, transfer you without telling you (they say hold) or just plain hanging up when the issue gets complicated. The products are great the Libre system is awesome. Its just a shame I have to go through Solara for it.

Review №150

2021-09-12 04:22:59

Honestly this companies customer service is a zero. Everyone you talk to is rude. My orders aren’t correct. I paid 80$ for over night shipping on my sensors and where are my supplies? No where to be found. This isn’t something that’s nonchalant this is a medical necessity and if you pay for supplies to be shipped immediately you should get them when promised. I will be looking for another provider.

Review №151

2019-11-13 20:41:34

Where to begin. Awful. Its highly concerning that as a medical supply company, they have zero awareness of how dangerous their mistakes are!They have no idea how to communicate, they only care about money money money.They fail to remind patients of prescriptions running out, but can remind you to reorder when they need the money from you.They keep you on hold for 15+ minutes before even answering calls.They NEVER apologize for any inconvenience they may have caused.If they werent the only company in California to supply my insulin pump supplies I would never use them and certainly not ever recommend them.Youre playing with your own life using this company!

Review №152

2018-09-25 16:26:47

We used to use Solara for my daughter’s Dexcom and Insulin pump supplies.April 2018 Solara was supposed to request a new pre-authorization from my daughter’s endocrinologist for diabetes supplies. They never did. They also did not notify us that she needed one. Towards the end of May 2018 I call and place an order, still was not notified that she needed a new pre-authorization.Beginning of June her supplies should’ve already arrived but instead I get an email saying we are due to order. It’s a Friday so I hurry to call before they close. We are on the same time zone, they are closed an hour early. I called back that Monday and was informed that the supplies were never sent out due to not receiving a new preauth.At this point my daughter is actually needing her supplies.I spoke with someone and she informed me that the old preauth was still active through July, but because my daughter needed a new Dexcom Transmitter and it would last past the end of July (past the current preauth) and although the insurance has already paid they refused to send her a new one until they got a new preauth. I asked if they would overnight the supplies since it was their mistake and they told me they would not.They refused to take any responsibility, or be held accountable. I spoke with someone who claimed to be a supervisor and she spoke to me like I was nothing but an annoying parent. Telling me I don’t need to speak to a supervisor every time I call. That was the 5th or 6th time I called to get an update and the first time I had “spoken” with a supervisor because no one would call me back. I am not entirely sure she actually was a supervisor.I personally contacted the endocrinologist and the insurance company and both complied with any request within 24hrs. Solara still wanted to place the blame on both parties.Finally get a call that supplies are in shipping and will go out on 06/13 and arrive by the weekend. At this point my daughter is running low on pump supplies so we really need these supplies.The weekend comes and goes and still no supplies.I call back on 06/18 and I was informed that the supplies still had not shipped because there was some sort of delay. At this point my daughter is nowAsk to speak with another supervisor and she finally agrees to overnight the supplies, but still continues to place the blame elsewhere.Finally received our supplies on 06/19 and immediately switched to a different supply company.Please do not trust Solara to send out your life saving supplies because you will be disappointed. There’s a reason they only have a 2 star rating. And their customer service sucks.

Review №153

2019-05-14 18:52:51

I have used these folks for 3 years for my supplies, and am desperate for an alternative. The other reviewers are spot on -- their customer service is often terse when youre calling in for question and confusion over their billing. Their focus seems to be more about squeezing every cent from the customer or insurance company to enrich their bottom line and not much else. This is quite a terrible company. We need better alternatives for our diabetic needs.Just to add a bit more texture so this doesnt seem like a blanket complaint (and this most recent episode was not a one off experience) -- I phone to renew my supplies. They charge me a whopping figure up front--without waiting for insurance processing or anything -- which I was fine with, but I do worry about those folks who arent able to pay the whole amount up front before insurance processes. In any event, when I get my supplies, the billing statement included with the supplies does NOT match up with what charged, so i phone in. They were surprised that the itemized statement that came with my supplies was even sent out -- so when I pressed to have some documentation to help me understand the charges, they sent me a one line billing statement indicating the initial charge...no help whatsoever.A month afterwards, I receive my EOB statement from my insurance and the numbers that indicate what I owe dont match up with what Solara had charged me. So I phone in again to get it to match up and after 40 minutes or so on the phone, and without clear understanding, they were going to issue me a credit for the difference.Two weeks later, i received a new EOB from the insurance company -- apparently they resubmitted the claim. And then shortly after the new EOB, I received an invoice from them for the amount that they had credited back to me a month prior...So i call in frustration again trying to understand how the numbers work and was not able to get a clear explanation for the charges.I understand there are complexities and back and and forth communication between insurance and all that, but Im just so fed up with this company being unable to meet even seemingly basic elements of transparency and customer service.They are high pressure to get you to refresh your supplies, and quick to charge you for them, but then resolution of issues or clarification for refunds takes an eternity.Seems like there are 10x as many employees in sales and marketing as there is in customer support.

Review №154

2018-06-29 17:00:54

So disappointed with this company. I would not recommend them to anyone who routinely needs supplies. I previously ordered supplies and before i could place the order i was tossed around to about 7 people. I placed the order and was told there was no charge that my insurance covered it. A week later we get the supplies and a bill for almost $1k. Almost a month later we are in need of some different supplies that relate to same condition, we call in to order and only hold for an hour and half trying to get someone. Finally get someone and he tells me the cost and we pay via credit card and end the call. A week later we are looking for supplies to come in mail and there isnt any, so i call to maybe get a tracking number or a status and they tell me its been cancelled so sure enough i check my credit card and its been refunded, with NO call or communication. I ask why and they say my bill is past due and i need to pay it before they can send me any product. Okay fine, no big deal. But i can not pay them right now because a check has been sent and then i would have to haggle to get our money back and i wasnt about to that. So i end the call and send customer service an email. A manage calls me back in minutes (i am like this NEVER happens). So i am thinking i am going to get some time of an apology or resolution but not exactly. The manager starts out by apologizing but QUICKLY dives into trying to upsale me a Dexcom G6. This is what sets me off, i tell her i would have to check with my insurance and get back with them. She proceeds to tell me well eventually i will have to upgrade because they will not longer carry G5 products and do not even have them in stock. My first question after she says this is, How long have you been out of Dexcom G5 transmitters, she says over a month. That statement is what did me in with this company. The money they refunded me was for purchase of G5 transmitters, so what they did is sell me something they no longer had in stock, took my money but returned it to tell me it was because i have a past due balance so they had a legit excuse as to why my money was refunded. I have never been so insulted or hurt in my life. The amount of stress this company has caused my family is uncalled for. When you are trying to get supplies for your child and a company does this, it is hard and stressful. I hope they receive their money from us and restructure there business.

Review №155

2021-02-16 22:19:29

0 stars --I have been trying to get my Dexcom G6 for 6 months and still havent received it! Every time I call I have to reconfirm everything - they tell me everything has been done and it should be arriving shortly but never does. Solara charged my bank account and I still havent received anything. Im ery upset with them to say the least, 100% do not suggest.I used to use PUMPSIT and they were great!

Review №156

2020-07-13 04:20:35

AWFUL COMPANY! Does not answer phone line or respond to voicemails. I have gone weeks without my medical supplies simply because solara messed up my order and I cant talk to anyone to fix it.UPDATE:Below you will see that solara commented below saying this issue was resolved when really it was not resolved due to anything that they did. The only way I was able to reorder supplies was by calling the new customer phone number (which the operator was not happy about) in order to simply talk to somebody. Then, after my order had FINALLY been placed after a month it takes 4 days just for them to send my shipment out, meaning I have to wait another week just to get my supplies that I have been completely out of. Thanks for nothing solara. Please for the love of god do not pick this company to get supplies from.

Review №157

2020-04-04 16:20:10

Solara Medical Supplies has been a fantastic supplier for our sons T1D needs. This place has awesome customer service and they make it so easy to order via text or email. Love this place! Based on our new insurance, were no longer able to use this company which is unfortunate. I would highly recommend them, though, if your insurance is contracted with them.

Review №158

2020-03-16 16:10:06

If I could give zero stars here I definitely would do that. Placed an order over three weeks ago and have not received any materials. Tried calling at least a dozen times, left call-back numbers, and have never even gotten a chance to talk to a person. I’ve been out of supplies now for over a week. Fortunately I’ve got some old test strips so I can still manage my diabetes the old-fashioned way. Total BS.

Review №159

2019-01-16 06:56:35

I have been using this company for 4+ years and never had a problem, then the G6 comes out and everything goes haywire! First starting in Nov when Im supposed to upgrade they send my script to a Endo I havent seen in 3 years, rather than just call the Dr. from the most recent prescription? Now Dec. rolls around and rather than billing the same pharmacy plan that they have been billing they bill my primary insurance and I get a bill for $462. Then somehow they figure out Jan, but I have had to call multiple times every single month to follow up on every order, now I have to call back to try and wonder why, they didnt follow the same billing procedure last month that they have followed for every order since 2014...? What happened Solara...?

Review №160

2020-07-10 05:34:11

Awful customer service. They will not answer calls nor return msgs yet they took my payment, my insurances payments and managed to take an additional payment unauthorized! My son hasnt received his dexcoms which would be a great product if they managed to last 1 full cycle without falling off! They are lucky Im giving them the lowest star possible because they dont even deserve that! I will never use them again & I do not recommend them for any diabetic needs.

Review №161

2019-12-04 23:18:00

Terrible company! Ridiculously high prices! They charge $900 for what I can get at Costco for only $200! What a rip off!Update: So the day after I posted this review I received a unsolicited call from someone at Solara asking to speak with me about my review. The conversation felt like they were trying to push me to change my review. Highly unprofessional! Youre literally hunting people down that leave a review which is not in your favor.You want better reviews? Offer better pricing and service! Dont call and harass former customers who speak out regarding your company.

Review №162

2023-08-22 21:32:50

Service is terrible! They sent a text message asking for a refill of order. Asked how many days I had left, told them 10 days. I ran out of my supplies, they shipped 20 days later.

Review №163

2021-08-24 21:40:45

Worst supplier EVER! Today I was told they are out of Dexcom supplies! My shipment is 10 days late and no promise of date to ship!!! Seriously? They have one job! This is a medical necessity for their customers! I have too many issues to count over the years with their delays or failure to provide my monthly supplies! I am DONE! They should be sued for complete negligence and for the harm they have caused!!!

Review №164

2021-08-16 12:38:32

Horrible. Ordered Omnipods 2 weeks ago and was told I would receive them in 2-3 days. Still no pods. Every time I call I get a different answer and a different delivery date. Last delivery date I was told was 8/10. Still no pods. Customer service is not helpful nor friendly. I just want my medical supplies so I can be healthy again.

Review №165

2019-12-17 16:55:27

For the past couple months this company has taken every wrong turn with me. The last package I received was over two weeks late because they claimed they didn’t have my new doctors information when I clearly put it in the new order text they requested. They never even emailed me to tell me they “didn’t have the info”. They only told me when I CALLED. When I finally received that package a few weeks ago, they didn’t put my new dexcom transmitters so now I am without my dexcom g6. Last Monday I called and told them I didn’t receive any transmitters so I had to make a whole order and I asked them to put a rush on it. They said “you’ll have it by the end of the week.” It’s Tuesday of the next week and still no package. I rely on the dexcom and its been almost month since I’ve been able to use one. You are not helping me better manage my diabetes. On top of this, I’ve CURRENTLY been on hold for 27 minutes for a customer service rep. You guys are awful.

Review №166

2021-01-28 22:58:40

I have never left a one star review before but this company deserves no more than that. I second what every other one star review says. They used to be good, but last 6 to 8 months, I can not get a return call or get my diabetic supplies from them on time, even though they are ordered in plenty of time. Medicare needs to look into this company. They are being paid well and underperforming terribly.

Review №167

2023-09-21 17:18:28

Solara is crazy medical supply company. Always argue to get Dexcom and Tendum. If you use this company, your diabete will be worst.If you know other company please let me know.

Review №168

2019-05-07 20:40:54

Worst diabetic supply company I have ever worked with. Went over a year with no charge which I didnt think was weird because my pharmacy benefit is free if I use a mail in. When I finally asked after being told I would have to pay nearly $400 for one month of supplies they said they were billing an insurance I hadnt had in YEARS and it would be my responsibility to pay whatever the charge truly was from my correct insurance (over $1,000) and I couldnt order supplies until I paid that. They ended up waiving the amount after a back and forth with patient advocates because it was their mistake, but the cost they ended up charging is significantly higher than any other company and I was forced to give up my pump. They are hit or miss if they actually verify your insurance (some of my orders I have been told I have no copay, others its $200!). If you request to have a call before they automatically charge your card they say they will and then they charge the card anyway, but you cant decline having a card on file. This company is so unorganized, over priced, and unreliable. I would change in a heart beat if my insurance allowed a different one.

Review №169

2023-03-17 20:41:50

FIRE GARY ZANES!! I have been a loyal customer for many years and have only had poor experiences. But the worst experience by far has been given by DIRT BAG GARY! He calls himself a supervisor, yet he is LAZY and UNPROFESSIONAL. 0/10 do not reccomend. As a DME company you should really think about who you have as your leadership team because Gary is an EPIC FAIL. A loss is a loss and GARY, IS A LOSS.

Review №170

2021-03-31 03:21:47

Still waiting on my first shipment of Dexcom6 supplies. My transmitter expired on 03/28...I told them on 03/12 that shipping on 04/10 (what!?!) would not be in time and I was told they would ship right away...still waiting after 18 days! I will find another company for my next round of supplies.

Review №171

2022-03-30 20:59:59

Makes American Airlines Customer Service looks good by comparison. They appear to have done everything possible to NOT reach a real person. The record-a-bot says to call the main number for help- the main number is her- no loop to a real person anywhere.

Review №172

2017-09-26 17:10:11

TERRIBLE customer service. They supposedly marked my order as urgent but took over 4 days to send the prescription request to my doctor. Im officially out of diabetic supplies and going untreated for over 24 hours because of their mistake. Luckily my endocrinologist is amazing and came up with a solution until I receive my supplies. All of the representatives and the manager I spoke with had attitude and didnt seem to want to help me. Offered to over night supplies at MY expense. Absolutely ridiculous, will never go back.

Review №173

2017-06-23 14:45:44

I dont know whether I should post that Im pissed, upset, sad, or disappointed with my medical supply pharmacy, Solara Medical Supply! I definitely know Im overwhelmed and afraid my BG levels will skyrocket; I called them early last week (6/14/2017) to give them enough time to ship my supplies. I called, again, this morning to check on the status of shipping ( I thought my pump was to expire tomorrow (Little did I know I am on low reservoir and itll expire tonight)). They informed me that there was no order placed, and if I want expedited shipping I am going to have to pay for it! This was their mistake! The rep told me she was going to call me once she spoke to her supervisor after reviewing the recording and notes on file. Its been seven hours and no phone call!6/23/2017- A week and two days later... after being yelled at by one of their reps, having left messages, falsely being promised my phone call would be returned, placed on hold for 40 minutes to wait for a manager to speak with... (yes, many many frustrating hours later) and no supplies, I take a look at the tracking number assigned to the shipment and its finally in transit, expected to be delivered today.SUCH a frustrating experience!! I went on for 3 days eating low-carb and no-carb meals just so my blood sugar levels wouldnt rise too terribly, luckily I still had a few remaining insulin pens, but its not the same control that the insulin pump reassures. I AM STARVING!!!

Review №174

2019-12-12 22:53:49

Have used Solara Medical Supplies for approximately 10 years for my insulin pump supplies. They have always notified my prior time to order, and had timely deliveries. Now have helped with ordering upgrade of Tandem Tslim pump upgrade. People are great, Company is grate.

Review №175

2020-03-13 14:10:39

This company has horrific customer service (the staff is very nice but I think they are extremely short staffed). I’ve tried using the app but it has been over a week and my supplies have not shipped. I now have 2 days of supplies left. I tried calling customer service but was on hold for 5 minutes and then automatically pushed to voicemail. It will be a miracle if I get a call back. This happens every single order. It is a nightmare.

Review №176

2018-04-11 20:25:03

Would not recommend simply because their customer service is terrible and needs improvement. I returned an omnipod insulin pump because I found out I could go directly through my insurance for the purchase and it would be cheaper. Prior to this, it took a week for solara to do whatever paperwork is needed and for someone to send me a return slip. Keep in mind I had to call daily to make sure it was moving along because whenever I spoke with someone, they always would have to put me on hold because no one was on the same page. I mailed the return no problem and I called a week and a half later to check on the refund. I spoke to Billing and turns solara had not put in a request for a refund, which was supposed to have been done already. I should’ve read these google reviews reflecting the 2 star rating before continuing! Lesson learned.

Review №177

2020-08-18 22:33:17

Every time I reorder, my supplies never get to me in time and I’m without a sensor for at least a week. I called multiple days and finally got customer service on the phone on the 3rd day after leaving two voicemails and no phone call back. They won’t allow me to order earlier than I’m suppose to. It’s ridiculous. It took 3 weeks from when I order for my supplies to be at my front door.

Review №178

2021-01-27 18:43:35

I didnt think that there was anything worse than dealing with my insurance company. Then they introduced me to Solara.edit: I made this review after Solara failed to send my supplies. its been a month and I still do not have my supplies, and Solara reps outright lied to me about the status of my order and why it was not being sent out.

Review №179

2015-10-13 15:11:17

Signed up with Solara. Yvonna is their intake manager. Called a month before we were to receive our next order, giving plenty of time. However she delayed 2 weeks till I checked on her to make sure all was in line. Never got it lined up, caused us to be a month late and getting our next order. Even when she was going to send us a few sets to hold us over, that came out a week and 1/2 late. Hector the manager who stated he would call us and take care of this never did. Nor did he address anything to my knowledge. Save yourself the waste of time and stick with the larger better ran suppliers. These guys act like the 3 stooges.

Review №180

2020-09-07 18:45:11

The Solara sensor has made a big difference in my ability to monitor and control blood sugars. It is easy to use. Reordering is very simple. Ordering replacement for a defective sensor is also simple and easy (although it happens rarely). Everything is billed to Medicare and I have never had to make a payment.

Review №181

2021-10-25 20:48:46

This is perhaps the very worst company I have ever dealt with.They send me bills that for products that I havent ordered and every time I finally (Unable to get through on the phone) get to speak with someone they say they will take care of it but the bogus bills keep coming. I have spoken to the billing dept., customer service, a billing supervisor and no less than 7 reps who do nothing at all to resolve this issue. I would like to speak to a company executive but cant get through to them either.Maybe my local Boston TV station can air my complaint and then maybe someone will do what they should have done back in MAY when it all started.

Review №182

2022-04-21 15:50:21

The people who answer the phone to help people reorder supplies REALLY need to be trained on how to talk to people. Just got off the phone with the RUDEST csa. Calls are recorded so Solara needs to go listen to the call and retrain the girl who helped me. No customer should EVER be treated that badly! Solara should be ASHAMED of having people such as this working for them.

Review №183

2022-02-08 00:22:53

I wish I could give zero stars, they dont even deserve one. I received an incomplete order last month and they are giving me a difficult time to get the rest of my shipment, and this isnt the first time either! Their customer service reps have terrible attitude and dont care to help. Out of all the times Ive had to call in the last year, I have only had two helpful people.

Review №184

2020-04-04 14:04:49

I made my first order via phone robotics. I never got a confirmation on my order just emails wanting me to review you. I have always had excellent service until now but now you have fallen short of the mark with no order confirmation. You need to fix this. Hopefully, I will get my order.

Review №185

2019-11-21 22:04:30

It seems like anything your doctor sends to this place gets lost in their horrible filing system. Billing for the same exact items every month varies wildly. Customer service representatives contradict themselves and give misleading information. And to top it all off, due to the negligence of their employees a data breach happened at their company and many peoples information, including mine was breached. Thanks for the free 12 month credit monitoring. How about you teach your employees not to open phishing emails? Horrible place. If I could use a different supply company I would.

Review №186

2021-02-18 01:33:50

This company is a JOKE! I have a 9 year old that relies on sensors and transmitters for type 1 from this company. There hasn’t been 1 shipment since we started with Solara that has been right or even on time. And now we are out of medical equipment that my daughter needs. My wife filed a complaint with the BBB. We have got the run around with 15 different people, hung up on, and no return calls. This company needs to be shut down, an absolute JOKE!!!!

Review №187

2020-06-30 20:18:03

Get a different supplier. They never answer the call after you become a new customer. They never return voicemail messages. They never call you back or follow up when they say they will. They hang up on you if you ask to speak with a supervisor. I dont normally ask to speak with a supervisor but after 2 months of not receiving my order I felt it necessary and was hung up on. By all means get a different supplier.

Review №188

2021-03-05 22:34:05

I have been with Solara since March of this year. They have delivered my G6 Dexcom supplies on time, before I need them, and everything I need, I can get. Love the fact that they are reliable, on time, and a pleasure to talk to. I can always get hold of them at any time.

Review №189

2019-10-25 21:17:40

Apparently the “Documents Department” cannot keep track of records faxed from the doctors’ office. Solara supposedly requested and never received updated chart notes and a prescription from my physician. I contacted my doctor and within the same day the nurse called me to say the information had been sent to Solara. After two days, I called Solara (two days in a row) and was told they had not received the documents. The second time, I just canceled my order for my diabetes supplies. I cannot continue waiting on Solara for something this important.

Review №190

2023-06-28 18:16:02

Nothing like paying almost a GRAND for your life saving medical supplies to not ship. Will be asking to move to a different pharmacy- do NOT let your docs or insurance make you use this company

Review №191

2023-10-29 23:42:55

This company is pathetic. Takes weeks for orders to process. They blame doctors for delays. There customer service reps are 100% outsourced now. Don’t bother with using this company. They suck.

Review №192

2023-03-15 17:07:17

My daughter is 7 years old with Type 1 Diabetes and they have refused to send her diabetic supplies since February 1st of this year even after I’ve gotten all her paperwork in order. It’s now March 15 and still nothing.

Review №193

2020-11-18 17:44:07

Calling customer service never gets my daughters supplies. I called back in September to change my address and some how my daughters supplies have been delivered to my old address, I tried to call to see if that person received my package and no they don’t have it. I call customer service and once again get the run around and STILL NO PACKAGE! Stop updating this app, and start calling customers back like you said you would. This is ABSOLUTELY ridiculous that after all this time I’m having all the same problems getting supplies but they keep updating this app?!

Review №194

2018-09-27 18:07:27

Their customer service is like lipstick on a pig! And their software refill system is a hamster in a wheel.God forbid your doctor doesnt get your prescription perfect the first time or it ever changes. They will sweettalk you into more product but if you find it useless they will still ship it and bilk your insurance company.It has been over seven days since I made this post and it has only gotten worse. The overnight package still has not arrived. No call from them to see if everything is ok! Nice!

Review №195

2020-10-07 18:24:28

We have been using them for a year now, in the beginning everything was fine, now their unreliable. My 11year T1 diabetic relies on his supplies, for the past several months their late. I have to call to make sure their sending his order, which should be automatic. Very disappointed in how they run a buisness for people who rely on them. Please don’t waste your time on this company look for options.

Review №196

2020-04-05 19:37:53

I’ve been ordering from Solara for many years and have nothing but good things to say about my orders and the staff I have communicated with. I was required to order from another specific company for a couple years due to the insurance our company offered. I was so thankful when they changed the offering and we could go back to Solara!

Review №197

2020-09-22 14:05:58

DO NOT EVER USE THIS COMPANY! Let me save you from hours spent on the phone in misery. THEY ARE A TOTAL JOKE! Theyre nearly impossible to get on the phone and when you do get someone, they rarely ever have a clue what is going on. Ive spent more than six hours on the phone with them trying to get a single order to be shipped. Its basically pointless. The mayhem on their phone lines is due to them absorbing other companies and then Solara being in turn purchased by another entire entity. Just save yourself and STAY FAR AWAY FROM THIS PLACE. Youll thank me.

Review №198

2021-12-27 21:03:41

Worst customer service i’ve ever experienced. as i’m writing this i have been on hold for almost an hour and keep being told “your wait time i less than two minutes.” they never answer calls about concerns, send random bills in the mail, and hold your supplies even after you pay the bill. do they not realize they are shipping important medical supplies that people desperately need??

Review №199

2023-10-05 20:00:00

It is the worst customer service I have ever had in ordering diabetes supplies for over 15 years. They give wrong information and make the patient pay for their mistakes.