I experienced a Warn Welcoming and outstanding communicational skills, when speaking with the Customer Service Person before you electronically put in your social security information, really Stress Free location..and the wait is just within 1 hour, not bad considering the huge migration movement into California!The Counselor
The people who work here are really helpful.and the wait is pretty fast
I had come in with an appointment for my daughters benefits and I was helped rapidly and completed everything for 3 of my children in an hour. I then had to drop off one paper and I was seen quickly and was out of there in 5 min. I had Victor who was helpful, polite and efficient. I overall had the best experience I have ever had at this office.
I was so impressed with the quality of care I recieved at this location! The case workers were caring and handled my issues fast! Usually you can expect to spend hours or most of your day at social services. But this location moves at a quicker pace. Very pleased with the staff and case workers at the Laguna Hills Social Services Agency.
During this Corona Virus period of restrictions, limitations, and precautionary measures, the Orange County Social Services have stepped up to the plate, ensuring that staff and clients are protected by wearing face covering while conducting services outside with efficient instructions and markings, and ensuring that everyone maintains the 6 social distance while conducting business. Appointments are preferred, but not required.
Very fast in & out; fast service and quick interview, with knowledgeable workers.
Just trying to get my temporary disability! Need back surgery!! They only gave 1 and a half months!!!! WTH!
We went as a last resort. Had to be taken to the emergency and was in the providence hospital twice (needed surgery ASAP. The hospital said we were not going to qualify for medical. Put a drain tube and was sent home to see if a surgeon would do the surgery. After 2 months with tube, decided to go in this office and see how we could be helped. Within 6 hours, a worker called and said medical was approved.Nicest worker, understanding and hearing what I went thru. Thank You
This place is conveniently located in Laguna hills and somehow professional! If you get early in the morning your paperwork gets processed rather quickly and Im might add the staff is friendly and helpful!
If you are struggling to Jamaicans need or put food on the table or see a doctor go to Social Services. This office is quite efficient be prepared to set aside at least three to four hours if you wish to get all the benefits that you need. Also if you need a cell phone or a tablet there are people out in front on the sidewalk next to the street that can connect you with an Obama phone service and a one-time opportunity to get a tablet. Just remember everybody is up there stressed out struggling when you can be nice.
Usually I go to the Santa Ana office and they are polite, I needed a new benefits card and requested a new one to be printed so I could pick it up which in Santa Ana was never an issue but I was told I could come and ask in person and the woman was rude and clearly didn’t want to be bothered and hung up on me.
Rapid and accurate service all staff are so polite been there so many times but not even once I complain that means two thumbs up
I and my friend do appreciate all the support we received at the agency. The agent Jacquelyn Santaella was extremely helpful, attentive, patient and professional. She made the whole process very smooth.The office itself very clean and comfortable. We managed to process the documents and pass the interview within 2-3 hours.
I was very impressed. it was towards the end of the day, took about 10 minutes for them to call my number, no biggie I used the transgender bathroom while I waited plus I also plugged in my phones and they didnt seem to mind . Call to window number two and a gentleman was training a new girl and together they got my application in for EBT, and the questions that they needed at the time was my income from disability . I received the next day a call from a counselor to finish my application and get the rest of my information but the only thing he wanted was my income . He didnt want any of my expenses . So Ill have to go through a long process to get someone to understand that because I dont rent a place besides the thousands Ive spent on storage in the town of Irvine, that I still have expenses . Last time around it took me six agencies in different towns to get someone to understand I needed help with food . I pray it does not go that way again because I get disability money . I worked hard for that money its not being handed to me I worked for it . Now Im a caregiver and I dont get paid . I just get the disability and the dirty looks but not from them so they were very nice.
Im sure youre thinking why would she give the Social Services Agency five stars? Because they deserve it! I was in and out of here in 35 minutes and that included being a walk-in and waiting only 15 mins to talk to one of their agents! Everyone was friendly, nice and clean! And I received outstanding service. Well Done SSA!
8 am Monday morning.. not open .. 814 am no one here what the ........
This place is good. Maybe its the area that its located in but for what it is its better than some of the other locations. They see people quickly.
This place has moved but it hasnt changed. The staff here are Loud and Bossy. It took me two drives there just to get a calfresh card the first time they gave me a card that was always getting declined. Unfair to someone in need of help
Man best social services place i went to ever. I did have to wait now like an hour. Thats nothing. It was like 3 people ahead of me. So like 4 of us in building. The worker was friendly. Highly respectful and full of energy. I felt like a superstar for a couple of hours. Tell yo mommy & daddy. Its a nice place to come and go bck home to.
Very nice, helpful, fast, and through. Great location never packed and Effiecent and respectful, courteous, friendly staff. Wasn’t what I expected having been to other locations without much success or satisfaction.
Always very nice and so fast never a wait i go for food stamps and the employees are so well informed . Sometimes people may feel uncomfortable asking for assistance fear not from bery nice and so very considerate to omes needs. I applaud this place for services they provide. So many other agencies dont even compare when it comes to human compassion and seriously not to have to wait hours or even an hour for assistance. Who ever runs the show i commend u on how the employees and i thank them also for being so professional and making things not as frustrating that it could be. Everyone is always cheerful and u feel like youre going to be ok
Employees have longer constant walk breaks, which means 3 hours waiting for service.Stay healthy, We dont mind waiting.
3.5 stars. Better than average government social services agency. Wait time was tolerable to acceptable for a Tuesday afternoon. Multilingual agents are available to help. Sufficient seating area and bathrooms available for patrons.
Came in there were a few people waiting to be called they told me if in 30 min no one called me to go up to the window well the 30 min came and went so I went to the window and told them that I was still waiting to be called and with a 2 year old brat that doesnt wanna listen its was horrible. Im still waiting to be called I got here at 1:15pm its 2:17pm and by the looks of it its gonna be a while. Update on this i ended up leaving because they where just lagging telling me their supervisor was gonna come down too help well never happened so I got super annoyed by the way they where NOT helping. I learned my lesson never coming back. Aliso Viejo location way better
I had an issue with Covered California and had to go to the local Medi-Cal office to clear it up. I thought it was going to be like the DMV at the very least but to my surprise the people working there were friendly helpful and fast. They resolved my issue and took the time to answer all my questions. Now if only the DMV could hire people like this...... I wont hold my breath though.
Very friendly staff, timely service. Always have a good experience at this location. Brook Ullrich and Marry Barrett and Sara in Dosu have been so helpful with assisting me in getting back on my feet again after many hardships. Very grateful for the assistance from this place and would reccomend.
A really nice facility, people were well informed they were working there, the weight was not too long, and they took care of us! I give them two thumbs up
People are extremely helpful. They really go out of there way for you. I was very surprised. I expected to be waiting in line at the DMV but the people here are incredibly helpful!
They are extremely helpful and patient. Super understanding and quick to get in (as fast as they are able) and really DO help. Never have I left feeling disrespected or not treated fairly.
Didnt have to wait long and the staff member that helped me was knowledgeable and efficient. Also friendly, which is a huge plus at any government office.
I was expecting to be waiting for a while to get everything taken care of and was pleasantly surprised to get in and out of there in about 35-45 minutes. The staff was helpful, accommodating, and friendly.
I was impressed with the social worker here ALI that helped me. He was so compassionate and kind.
The staff here are really helpful and are diligent county workers. They deserve a pay raise for the work they do.
Internet never works. You need to go to a library or home to look for work. JRS is a joke the career fairs where you can find $13 hourly jobs. Not enough to pay rent and not enough to pay food or buy gas to get back and forth to work every week. I am reapplying for 5th time in 2 years. It is disgusting I need to waste time only to be pushed into jobs I will not be able to afford to drive to once they finish the program.
Theyve closed this location. See photo for information. Really would have been nice to know ahead of time
Very helpful and warm social worker helped us with information about Section8 housing.
I was told that this location can only help if you have children, not Seniors. They were very nice and advised me to visit the Los Alisos location. I never made it there.
I get alit of help here.. thank you
The person at the window was pleasant and advised me appropriately on the document process so that I could make the best decision and not delay the response to my inquiry unnecessarily.
They have the worst case workers the staff is terrible unprofessional people give you appointment at 11 o’clock you show up before the appointment time and nobody calls your number or your name they waste day and time.
In spite of what you hear about state-run agencies the staff here is stellar. Im always Blown Away by how nice they are and they move a line pretty quick
I was in and out in under an hour
This place was very helpful. It was pretty fast and they seemed to genuinely care about me.
This place is just awful …
Very clean, newer facility. Not crowded at all. Ample parking. Courteous staff. Disney movie on for kids.
Super nice people. But it may take a while to be seen if u dont have an appointment.
Great!
Work related visit, hope they offer good service too. People I spoke to were nice though
All staffs are so nice, they are so quick helper
Hello I am a Disabled Senior needing assistance I have called several times filled out all the forms for Cal fresh have been completely ignored was wondering if I am being Discriminated against because I am White,Senior or because I am disabled
Its actually less than one star. The only plus to this place was I didnt have to go to Santa Ana
They were very courteous and quick considering What kind of agency they are
The best location by far. That were very helpful. I just wish they dealt with more than just EBT and MediCal.
Surprisingly quick and painless great customer service very happy
Workers are so nice and helpful. In and out experience considering how much time my complex issue required.
Great office always seem to get in and out really quick with great help
Nice staff. You dont expect a government agency have nice staffs like this place, who are willing to resolve your issues
Alison Kline and her superiors are horrible people to ever have your case go through.... The rest of the staff was great.
You have to get the right case worker to leave there feel good about yourself! Thank you Carwina for being so professional!
You dont mind taking a number and sitting down with a hundred other people you might enjoy the place.
Everyone is so helpful. Always fast and relatively painless experience!
Polite staff, conditioning. Good to visit
If youre going to go here, get here an hour before they open and be in line first.
The man that helped was very nice and it was all good
I didnt have to wait in line for a long time and it was a very efficient process.
I did have to wait awhile but the service was attentive and friendly!
As far as govt agency goes theyre as good as it gets. They are OC style. Very helpful.
I was Their with my brother derek.To get cal fresh .
If you dont want to wait go first thing in the morning
Kindly stuff 🙏
Im treated fairly and with respect. Great customer service
Clean and organized. Great service and staff.
Fast a reliable
The staff are quick n efficient friendly too
Got to have them, lines better than DMV
If you need EBT or general relief this is your place to go
They take care of your needs. Prompt and professional.
Long wait time just be prepared 2-3 hours
Pretty empty but was slow anyways.
Very helpful and caring
Designed to help others with Compassionate Services.
They were pretty quick and helpful.
Very helpful and friendly!
Quite fast service that you show up early
This place will make you wait for hours.
They were prompt, kind, and very helpful
Uuummm... Its Social Services... Wut do u expect?
This is also the probation building which I dont particularly like....
Very nice place here people are very nice.
I FOUND THE STAFF TO BE FRIENDLY, KNOWLEDGEABLE.
Everything went well
Plan on being there 1 to 2 hrs
Very nice and clean office
Nice people and clean facility
Lol>>>
Very helpful and fast
Good care
It was a good experience.
Dicks takes all day
Quick n efficient
Above and beyond the call of duty.
Fastest place in oc
Very pleasant.
Not crowded,
Its clean and quick
Wait is to long omg
I hate going here.
Pretty fast
Very helpful
Business as usual.
You gotta do what you gotta do
Helping
Fast
More or less
Long wait.
Nice people
Overworked
Professional staff
Very helpful...nice people...answered all of our questions. Not a long wait.
Excellent experience today, the entire process of my procedure was quite fast and simple, the work team was very attentive and professional, they met all my expectations correctly and precisely. I thank everyone very much for the attention and quality of service they gave me. They definitely deserve 5 stars.
My visit was super enjoyable, from the entrance to the support since I didnt have an appointment, they treated me super quickly, very well and in an understanding way, they supported me with all my questions
I waited a long time for me to be able to meet with a worker to be able to apply for medical and there were no people, I dont know why I had to wait more than an hour there for them to call me.
The old women who work are bitter, I dont like how they serve, this is the third time they make me angry and it even bothers the children, oh, doesnt it say that the children cant come in😡😡😡
Thank you very much for your kind attention.
Your social workers are very attentive
They are very human people. and diligent
Excellent
Documents
Total reviews rating 4.1
138 Reviews for Social Services Agency 2024:
Review №1
2024-02-11 10:23:17I was pleasantly surprised that it was fast and easy to verify my Medi-Cal status. Friendly greeting, but confusing waitlist. Someone should come up with a better system (DMV is similarly confusing). I think wait time estimates would be helpful.
Review №2
2024-01-14 15:54:11I love this office. The staff is very professional and they handle your case with urgency. Highly recommend this building. Kinda reminds you of the employees at Chick-fil-A 😊😊😊
Review №3
2023-09-06 17:30:33Upon entering there is someone to help you at the kiosk which is helpful and you take your number. Wait times are minimum 1-2 hours on average and that doesn’t necessarily mean that once you get to the window that you will have to again wait for an agent to call you to the back office area. Plan on being here at least 2-4 hours. The agents are helpful and nice and it’s not them that is making the wait times so long, they are just a small office with not enough staff to accommodate the amount of people coming in. I would give the staff 5 stars, but for an overall experience I rated it 4 stars because the wait time is extensive.
Review №4
2023-10-19 18:02:43I have been wanting to leave this review for a while, but I have been excruciatingly busy looking for where Im going to stay every night. Lizbeth Torres is an angel sent from God with a heart of Gold. She did not act judgmental nor did she discriminate against me for my situation. Instead, she helped me. While I felt that I was drowning. Ms. Torres is very humble, professional, prompt, attentive, benevolent, and went the extra mile to help me understand the process of what I applied for. I truly appreciate what she did for me. I was ready to give up already. And this was my last hope.I would like to add that Ms. Lizbeth Alvarado, Elizabeth, and Jennifer Lopez are absolutely amazingly kind, patient, empathetic, caring, educated, benevolent, understanding, hard working, efficient, and professional women. I admire these ladies who work in this department.In addition, the male with curly hair and the Caucasian female, who work in the computer side of this department are also very kind, patient, benevolent, professional, understanding, empathetic, and they both have big loving and caring hearts. They helped me apply for benefits by answering my questions and walking me through the process, when I didnt understand. When they didnt know the answer to my questions, they tried to figure it out through making phone calls and google. They both go that extra mile in trying to find ways to help. They both work hard and efficiently.I am very grateful, for everything they all have done for me at this office! I feel that I was not abandoned!
Review №5
2023-09-27 19:12:21They sent me a letter said some one will call me, but nobody called me. And then I called them with no one pick up phone, I called time is 1 hour. And then I have no choice unless go to their office. Waited in their office for 2 hours, no body call. Still waiting. They recently changed their system, but the screen’s letters even small, you even can’t see it if you don’t go close in 5 inches. And also nobody will help you check if you missed your number or not at all. They have a website, but everything you can do that website is zero, the website all guide you to the phone, yes the phone number never never have a person to pick up. And also they didn’t call you in orders, why? They created a mess, and they do not want to solve it. I went emergency to see the doctor, the doctor said I need to do the emergency surgery, but went this office 3 times. They canceled my emergency insurance and I lost all my insurance instead of improving to a fully covered insurance request last time~~~~lol And then I got a letter and waiting in their office for hours and have no results. They looks like a dark box. Until now 3 hours waiting . Still waiting. I have a job this afternoon!!!!! I wasted my whole morning time because their fault.
Review №6
2024-04-01 15:14:13Made me wait over 3 hours for a simple name change, and their ticketing system was out of order so you didn’t even know how much longer you had to wait, ridiculous.
Review №7
2024-02-12 22:45:17Very positive workers here, had a great experience. Thank you so much for all the help you wonderful people gave me!
Review №8
2023-12-07 13:37:53Nice building but they have yet to do anything about the text alert option to be notified when it’s your turn at the counter has still not been fixed. If you’re like me than you don’t like overly crowded spaces and would prefer to wait outside and get a text when you’re up so it’s a real shame no one seems to be doing anything about it
Review №9
2024-05-11 13:08:19Treated poorly and interrogated because I moved from another state and they didn’t want to believe me! I’ve been back in CA for 3 years so far. They were so wrong! Cats out the bag!
Review №10
2024-03-08 13:45:27My visit was good I get all the help I need staff is very welcoming and helping...