SP was bought out by a billionaire dollar capitalist firm last year. In the last two months they continue to acquire other EHR systems they have bought out and attempt to fit them all into SP. There has been no communication from SP on this to existing providers, no email, no notification in the EHR. They increased fees and service has gone way down hill; delayed ERAs in SP (despite SP stating this is an issue with insurance, as insurance had paid out on time), Telehealth performance has been horrific! As a mental health practitioner that treats trauma, having multiple sessions time out and the service go down completely is horrendous. Yes, I can jump on another Telehealth platform but the damage to the patient has already been done. I have left SP and switched another EHR that is half the cost for the exact same package I had with SP.
Our provider reports she is unable to check the correct box on your form/software, therefore our insurance is denying the claim. The provider told us to call insurance, but it appears to be an issue with your software. Is there a number I can call to get this resolved?UPDATE: the owner responded asking me to locate a phone number via my account. But I am not the one with the account- it is the provider, but she is asking me to resolve this. Owner- could you please provide a phone # that I can call? Thank you.
Just to clarify we do not use this system. I was researching for a change of systems. Just wanted to let you know we were considering this product before I read all of the terrible reviews about customer service. You can have a great product but if your customers dont know how to use it and cant get help... it doesnt really matter does it? This is why we are changing from the platform we are currently on.... so this would not be a good fit for us.
Im trying to give 0 stars worst ehr out there! They constantly deny your complaints and gasoline. Trying to blame it on you and say that youre the only one thats having issues. Even though I belong to 6 different simple practice support websites. And everyone says the same thing. They are absolutely the worst. I am trying my hardest to find the best way to leave. I hate them.
I have lost out on hundreds if not thousands of dollars due to the outages this software has. I feel like it’s happening atleast twice a week. I’m paying way too much money for this unreliable software.
Simple practice has been fantastic for my private practice. I find that the platform is very intuitive and easy to use, accessible, offers great options for clients through the client portal app, and allows me to manage and create my own templates for my paperwork. Ive been pleasantly surprised. The only thing that would make it better are the Wiley Progress Notes that attach to the Wiley Treatment Planner and my therapist life would be made!
Im fairly new to Simple Practice but finding it extremely useful so far. My records are now neat and orderly. No more paper files. I love being able to send consents and intake forms to all my clients as well as share other documents with them. Being able to submit claims through them is also fairly straightforward. The calendar is one of my other favorite features and clients can self schedule if thats something you want.The learning curve is high, but customer service has been very responsive.
I have been using Simple Practice the last few months and it has been a fairly user friendly experience. I have had to trouble shoot a few aspects with varying my notes, creating safety plans, automate my billing but for the most part it has been a good experience as I’m starting my private practice. I would hope for more growth in the website platform though to offer options such as multiple practitioners being shown on the main page or multiple page options rather than just one main page.
Highly recommend SimplePractice!! I had been using the same database and billing platform for over 10 years. I was reluctant to switch thinking it would be too much hassle for my clients and to connect to all the insurance companies I am contracted with. Even though multiple other therapists had told me how much they loved SImplePractice! I made the switch in August and wish I had done it sooner. Customer support made the process to switch so easy and responded to any questions I had quickly and knowledgeably. My clients love the portal and the billing process is a breeze!
I love Simple Practice! It is so easy to use and intuitive. In one place, Im able to schedule clients, write and review notes, work on billing, and review my income. I love how helpful the articles are, and I can always get answers to my more specific questions when I need them. I will definitely continue using Simple Practice and I recommend it to anyone who asks about starting a private practice or using an electronic health records portal. I am excited to explore the treatment plan options next!
Ive had an excellent experience establishing my private practice using SimplePractice. It makes engaging and managing my clients very easy, and has a very good mobile interface. I include clients from outside my practice that I see through other services so I can see all my clients and schedule in one place. Ive had a little difficulty tracking the billing for those clients, but the help feature has shown me how to correct it. I do wish it were easier to get live assistance versus the help bot.
Ive found Simple Practice a great tool to manage appointments, scheduling, billing, and video sessions. The secure client portal and online messaging features are helpful and generally easy to use. Simple Practice also continues to offer features that make documentation and billing easier. The only downside is that there isnt a customer service number, however they are pretty responsive over email.
Very difficult to reach customer service. They constantly tell you how easy to reach they are, but you will only find a demoralizing maze of dead ends if you ever try. There is no email address or phone number or any way to easily talk to a person. (Yes I even tried the exact formula they mentioned in their reply to this review and the person lied: their instructions include options that dont exist on their site (yes right now today on the day they posted it) and the closest thing still takes me to a dead end of unhelpful articles that all the repeat how you can just click here to chat etc but then when you click it just takes you to another dead end! Start over. They know it is a problem. Everyone I know who uses it has the same maddening problem. And this is on the most expensive tier of their service. So, if being able to contact support on the software that controls your livelihood matters to you, I cannot recommend SP. Their platform usually does the job and is genuinely good in many ways and its pretty and I am giving it three stars for those reasons. There are still a few other EHR companies that are still owned by their founders and mission driven team, not just private equity whos incentives are often at odds with the customers and employees. You can pay about half the price at therapynotes for most of the same features, calendar sync etc, but with 24 customer service and a clear posted phone number you can call, so that might be worth exploring if being able to feel confident you can reach customer service about your livelihood without the extra time-tax of navigating SPs impressive anti-support-maze is important to you. Or if you can, just dont start with an EHR and do paper notes or gsuite, spruce etc and you will save thousands every year and maybe avoid some unnecessary unpleasant experiences too. But while my ADHD brain appreciates having calendar sync and all the organizational tools, I often wish I had the bandwidth and executive function to just use paper notes and a service like merchant one for running credit cards because that would save multiple thousands of dollars every year. They replied to my review below with an actual lie about how to contact them: I just now logged on and followed their instructions and it still takes me to the anti-support-maze of dead ends. The options they shared in reply are not even the options on their site, and doing the closest thing does not result in me being able to contact a person. I do hope you have a good day too, sincerely, and, I do not appreciate being lied to. Easily verifiable for anyone with an active account, but potential customers wont know until theyre in the system. I have had to contact customer service when I cant figure something out and its important maybe once or twice a year for the last 7 years, and on any given weekday during business hours I am not at all confident I could reach them. I write this because someone out there might want to know from a real users perspective.
Simple Practice has truly made my job as a therapist easier. Its very user friendly and it has helped me keep better track of my weekly calendar. I love that everything is automated and I can focus solely on showing up and serving my clients. My clients have also given positive feedback about this system as it sends reminders to them via text or voicemail message. I highly recommend Simple practice to therapist who is looking to make their life and their practice easier.
I am a Licensed Clinical Social Worker with a private mental health practice. I use SimplePractice as my HIPPA compliant online office. I have been using SimplePractice for almost three years now and it has been a very pleasant experience. I use the scheduling, documentation, video and recently the billing feature.I highly recommend SimplePractice if you have a private mental health practice. Oh... its also very user friendly and they offer CE courses.
Simple Practice is a wonderful service. I am a therapist who is returning to private practice after some time away and they have made the process very easy. They provide templates for all the documents you need, great customer support, a personalized website and its all easy to navigate. I couldnt be happy with my experience.
Simple practice is a good EHR system for practitioners such as myself who own their own therapy practice. Everything is pretty much self explanatory and the platform is easy for scheduling appts, note taking, and billing. They have good intake forms that you can edit if needed and all the basic stuff you need is already built in. Im giving Simple Practice 3 stars due to their recent price gouging. It is now $100 to add the calendar sync feature.. The other features they offer is a website and pre formulated notes and treatment plans.. which are not really useful. Its a good platform but overpriced at $100. The other thing is that SP does not offer live customer support. You have to email them and wait for someone to get back to you.. not ideal when you have a quick question and want to speak to someone.
I love Simple Practice! It truly makes the work I need to do in private practice simple. Billing works well. The HIPPA compliant video conferencing is efficient. Love the timer that I can see. Their forms templates are great. The new addition of the Good Faith Estimate really made navigating the new law and my obligation to my clients stress-free. The only reason I didnt give them 5 stars is because I wish their customer service was with live folks more often than the few, short windows they currently have available, as sometimes a billing issue needs to be resolved for a client right away. I also wish they would create Family profiles for when I see families with multiple adults. Currently there are only couple, individual, and minor profile options.
SimplePractice has seriously been a game-changer for me as a solo practice owner. Their online portal covers payment, scheduling, and messaging, which is amazing. Moving my schedule out of my own back and forth with the client and onto an online portal has saved me, and made my clients so much more pleased as well. I also do all my paperwork through them as well (intake forms and notes). Their site is easy to navigate and they regularly update things to improve the experience. I highly recommend for any private practice in healthcare. - Jodi Coleman, MA, LMHC
SimplePractice has made organizing my small private practice easy and efficient! They offer a wide range of tools from mental health specific intake documents and assessments to an optional Wiley treatment planner add-on that makes it easy to track my clients progress. I feel secure in giving my clients a HIPAA-compliant experience with SimplePractices Telehealth feature! I would not trade this all-in-one EHR for any other one out there!
I have been using Simple Practice for almost a year with a basic subscription and I have been very happy with it. It has been easy to use and when I reached out to them, they responded. It has made my work a lot easier with all the information and billing in one place. They also have webinars that have been helpful. I have not used other platforms so I cannot compare but it accomplishes what I need and I have recommended it to others in my field.
Ive been using Simple Practice for a little over 6 months now. The meeting they offer in the beginning to walk you through how to navigate the platform is very helpful. I have already had a few instances when I have need assistance and the reps are very knowledgeable. There are still many features that I have not used as of yet, but overall I have found Simple Practice to be helpful and supportive.
I recently started using simple practice for my solo private practice. I find it very intuitive and easy to use. It seems the listen to customers and are continuously adding new features which is nice. My clients are easily able to access paperwork to complete electronically. They are also able to schedule directly which I like as it saves me time. It is a little cumbersome to create templates/documents but some are included. I paid for the middle tier in order to have access to the professional website. It’s VERY basic and I wish it was more customizable and it allowed for links to be added, more than one page, etc. Overall I am happy with the service.
Id suggest avoiding this organization, checking their rating on the Better Business Bureau and go with another company such as Therapy Notes.I have been with this organization for a little over a month. They appear to have many valuable features to benefit an online mental health practice. However, I will say that getting things set up is a headache and many of the features they charge for are aspects that would not benefit me. Perhaps they benefit some. I have to give some credit to the people who respond to emails. They do give a legitimate effort. Phone support may exist, but to me its a matter of semantics. I dont want to go online, see which topics qualify for phone support, and then click a few buttons to book a request. A phone number publicly posted should exist in my opinion to call as questions arise on the spot for assistance on anything this organization offers. Unfortunately I do not think this exists.There are video tutorials on most topics, but their customer support admits there is no pause and replay feature available on the videos. Its 2023-this should not be a problem yet for some reason their media player cant go back 15 seconds and re-watch. You have to start the video all over again.Furthermore, setting up the electronic billing takes a long time (9 weeks or more) with some payers and the reasons claims get denied are not clear. Other vendors (Therapy Notes) somehow can get this yet clarity so a claim can be readjusted. SimplePractice cannot. Their go to line in essentially everything is Contact the payer yourself.The clearinghouse SimplePractice uses did not even send my application over to the payer after 3 weeks, so Id expect SimplePractice to intervene and nudge this clearinghouse along. I am paying SimplePractice in part to act on my behalf and set these electronic payment processes up, not for them to tell me to directly tell me to find other ways out of SimplePractice to bill. Finally, although they offer some form of phone support, it seems limited and you have to set it up like doctor appointment-choosing a time and date. In my opinion, we learned during a pandemic that some students cant learn simply by watching a video or emailing questions; some people benefit by legitimately talking to a human via zoom or phone contact on the spot as questions arise.Their email responses can be direct and informative, but too often I wind up with more questions that create long extensive email chains that I wind up giving up out of frustration. The lack of immediate phone support is a glaring miss for this organization in my opinion. Chat boxes and emails are only so good. Perhaps this review changes as I do more self learning, but Id have expected more guidance initially here. Getting set up with SImplePractice has been anything but simple. Id recommend Therapy Notes over SimplePractice all the time.
Simple Practice has been a suitable platform for my psychotherapy private practice. The customer service is very engaged. I really like that they have an ideas and suggestions board and they actively work to make improvements to the functionality and features of the platform. I have received personal communication regarding ideas I have posted and have been asked to roll out pilots of certain features. This type of engagement and response lends itself to having greater patience for the growing pains of a platform like this.
I just started a practice and started out using Simple Practice. So far Im really enjoying the app and website. I wish the price was a little lower and I wish they had a better setup for therapists that see young children. It can be a bit tricky to navigate when you have a client who doesnt have an email address yet. I also wish they would add an option for a waitlist. Overall, however, Im very happy with the program.
Simple Practice offers outstanding functionality for scheduling, note taking, and helping to organize and keep track of billing. It takes a good amount of time to set everything up initially but I feel that it is definitely worth it. They do have several options for obtaining support including online webinars, emailing, and scheduling a phone call or teleconference; however, one recommendation that I have is that they have a helpline so that people could call with the occasional quick question instead of having to navigate through the help menus to request a phone call or try to schedule a meeting with someone. Overall, I highly recommend Simple Practice.
Simple Practice is great in many ways. Makes it super easy to send paperwork for e-signature, to have clients fill out assessments, and to communicate confidentially. The notes are also easy with the load from previous note feature, but treatment plans are challenging to edit even while you’re completing them. The calendar also has some bugs, where I couldn’t schedule recurring weekly appointments more than a few at a time. For the most part, it works well. The biggest drawback for me is the price, because it’s my biggest business expense and it adds an equally big expense when the integrated card processing fee is the highest in the industry.
SimplePractice has been a lifesaver for my small business. It has enabled me to keep my business running smoothly. All of my client information is in one place. My clients can schedule their appointments here and billing runs smoothly. Their customer service is excellent and the telehealth process is easy to use.
Ive been using the software for a couple of years now at various practices. Its very user-friendly and offers ease when completing notes, treatment plans, and billing to insurance. SimplePractice could use some upgrades that would bump my review up to 5 stars including the addition of scheduling a group. Currently you have to schedule people individually and overlap the appointments for any groups. It would also be great if the Telehealth feature allowed more participants in this virtual age were now in. I recommend the software and if you know someone using it already, you can get a free month as well as them with a referral.
Ive been using Simple Practice for months now, for documentation, telehealth sessions, and billing. I love it and so do my clients (one client said, Fancy! after signing on for her first session since Id subscribed to SP). After checking out several EHR programs, this one proved to be the easiest to navigate, with all the features necessary to run a practice.
Simple Practice has streamlined the process of me starting private practice. With their most basic plan I am able to handle scheduling, billing, and documentation all in one place. It’s been relatively easy to navigate and their customer service is very responsive. I have recommended it to all my peers looking for this kind of platform.
I use Simple Practice everyday and it saves me so much time. Before, I made my own forms; now I use the Simple Practice templates and can even tweak them to fit my needs. Before, I billed clients copays on another platform and made my own invoices. Now I just click on Billing, automatically create an invoice and the client is charged by end of business day. Before, I had to look up my clients past notes in my Word docs; now I can just click on their name and input their last note, editing as needed. Before, I had to be on my laptop to see my calendar and do updates; now I can do this anywhere from the app on my phone. Before, I had to navigate to several places and keep a complicated spreadsheet to track my clients payments; now its all in Simple Practice plus, the platform reminds me if a payment did not process. I look forward to using the other features such as creating my website, auto appointment requests and insurance communication. Thank you Simple Practice!
I love the clean interface that SimplePractice uses! They’re super helpful with creating and implementing any and all documentation than a therapist could possibly need too. The customizability of all EHR records lets me make my practice my own while giving my clients all the documentation necessary. Their website builder is A+!
Started using Simple Practice about four months ago. I’ve had no issues other than finding the option to create your own templates for things like notes or treatment plans to be pretty cumbersome, more tricky than necessary I feel like. But not impossible, so that’s good. The customer service has been efficient, quick, and helpful, which is always much appreciated. I have the middle tier option and wish it was possible to sync calendars as that seems like a very basic option, but it is what it is. I also like the telehealth platform as it’s never laggy like others I’ve used.
I started using simple practice a few months ago when I opened my practice. So far it has done everything I’ve needed and I haven’t had any major issues. Was able to easily customize my client and practice documents which was nice. I am also able to do all my charting, billing, and telehealth in one spot which is great
I have a new private practice and tried several EHRs before deciding on SimplePractice. There are lots of things to like about SimplePractice. Overall, it is easy to use, Telehealth works well, and it is reliable. Lots of robust features, and the all-in-one solution is nice. However, there are some trouble spots that I would love SimplePractice to improve. The support is slow, and there is no number to call to get immediate help. When you submit a ticket for help, the support is generally pretty good, and they have always answered the question. The problem is that phone support is much better and faster than emailing back and forth. I also dont like that messaging with clients is not automatically, or at least easily recorded into the chart. Also, if you do groups in your practice, it is not set up well for that - that is a major weak spot, so if you do a lot of groups in your practice, I would look for another EHR. Practice software is complicated, and SP does an overall good job, but it has places to improve.
SimplePractice has been GREAT! I looked at a few EHRs and decided that SimplePractice was the most user-friendly and easily integrated for my private practice, as I am new to doing an EHR on my own. I like the ease of use for getting everything set up, the ability to link my calendar availability to my website, and customization of forms. The endless amount of guides are incredibly helpful, as I had quite a few questions while getting set up. I also like the sleek design of it. With the client portal, I am able to send documents to my clients and it’s HIPAA compliant, which was HUGE for me. It has been a one-stop shop for all of my EHR needs (and beyond)!
I love SimplePractice. Their support staff has been wonderful and the platform literally meets all of my needs, including a really awesome, simple, yet effective website builder that integrates straight into my EHR. Ive been using it for both my private pay practice and my contract work with a larger group practice, and theyve helped me set up my account so that I can do both and differentiate between the two. Use this platform, its worth it.
Ive really enjoyed Simple Practice overall and found that they are updating their software to be more useful all of the time. I am unhappy though that they have raised their rates while at the same time made it more difficult to reach support. One of the things that I found most useful was the ability to reach someone through chat so I could resolve issues in real time helping with the efficiency of my practice.
Customer service is not live, and when you get them via chat (awful!) they are presumptuous regarding customer experience, make inappropriate assumptions and then respond with gobsmacking rudeness. This is the norm with SP. On the upside, the interface looks pretty good. I now use Therapy Notes and all help is live, kind, and respectful. Problems are fixed easily.
I have read several of the reviews and responses re: recent rate changes.. The responses are loaded with corporate speak. weve tailored 3 distinct plans to better fit our customers... We gave our customers more flexibility to better fit our customers private practice journey I wasnt aware that the calendar sync was available before, but when heard it was available, I was eager to use it. Then I learned that I had to pay a much higher rate totaling $160 a year to get it. I dont need anything else on the third tier that enables my private practice journey. Putting calendar sync on the third tier is just Simple Practice pressuring their customers to move up to the most expensive tier. This does not better fit my private practice journey. It is price gouging, and the bottom line is money.
I have been using simple practice for a few months now to help manage running my own private practice. While there is definitely a learning curve to using simple practice and all it has to offer, once I caught on I can honestly say that it not only saves me so much time but helps me keep everything I need organized and streamlined in one place. From calendar of appointments, invoices, billing, documentation, and more! I am so glad I am able to utilize this service.
I have been using Simple Practice for a year, and I have been very happy with it as a solo practitioner with a small private practice. I find it easy to use, with lots of features that improve efficiency and the quality of the services I provide (e.g., telehealth integration, electronic forms, customizable templates, credit card billing within the system). I think it appears professional from the clients perspective with the client portal and telehealth email/text reminders, etc. It meets all of my needs and has been great so far.
Extremely disappointed with the new pricing tiers. I have loved using SimplePractice and have recommended their service to many colleagues. This is the first time Ive been taken aback and upset by their service. Expecting long-term customers to upgrade to the top tier (an additional $30/month from my current rate) to continue accessing the incredibly basic service of being able to sync calendars is absolutely ridiculous. I wont be upgrading because that cost increase is outrageous and I can no longer give SP a glowing review. Please re-consider your choices here.
I would give SimplePractice 5 stars but instead I’m giving them a 3 because of the lack of easily accessible phone support. Yes, they do claim to offer it, however I have been unable to access it via the steps they lay out to do so. It is frustrating to have to go through multiple steps to get to the option to call a specialist. The last time I tried to do so, no option popped up. I decided to ask for a phone number from a customer service rep via the chat. She kept directing me back to the steps to contact a specialist via phone. I reiterated to her that no option was popping up for me. I stated my issue clearly so that I would be routed to the appropriate person for help (my issue was that I had a duplicate account and was double charged). Still no phone number was offered and my issue has not been resolved. The rep stated that she would let the rep I had already been e-mailing with me know that I would like to talk by phone. I don’t understand why a customer service rep can’t give out a phone number when a customer needs to talk by phone.
Simple Practice has made managing my private psychotherapy practice extremely convenient. Consent and other forms are easy to modify, and its easy to communicate with clients. Their website is excellent. Customer service is above and beyond.
I have been using Simple Practice for about 3-4 years now and find it to be a lifesaver. It saves me a lot of time between billing, scheduling, and documentation. The support staff are incredibly helpful and have hung in with me even through problems that take time to resolve. I highly recommend Simple Practice to other therapists.
I have been using simple practice for several years. I have a very large problem now, and I cannot get adequate help. First of all, it is very hard to reach anyone to speak with, and when you do you are told that the person on the other end of the phone cannot really help you, and it just continues on like that, no one can or will help. Additionally, the clearing house is not as robust or accurate as other EHRs that I have used. As soon as I clean up the big mess, I will be moving on.
SimplePractice is great! The software is intuitive and well-designed. It saves me so much time! I also do all of my own billing, which is a snap and the client portal is an incredible time saver. Customer service is really fantastic. Everyone is so helpful and they clearly care about my experience. The best part: They release regular updates. Their constant striving to improve and listen to feedback is why its as great as it is and will keep getting better!
I have been using SP for about 5 months now. I really like the ease of the platform and the help sections. They provide a ton of videos and insight on how to use all of the features. The only thing I do not like about the tele-therapy platform is that clients are not put into a virtual waiting room but instead can just enter the session when they join. I wish as a provider, I could let them in when I am officially ready. Otherwise I enjoy SP as my EHR and will continue to use them.
I am so happy that I found Simple Practice. It has made starting up and running my own private practice so easy. The tutorial videos and instructions were very helpful and customer service has always provided quick and effective solutions. I can easily bill to insurance, and they have great reports for tracking my income. I have used other health records in the past, and am very pleased with how easy Simple Practice is to navigate.
I left DrChrono, a platform I paid $500.00 a month for to use Simple Practice, a platform I pay $99.00 for. The bells and whistles of Simple Practice far surpass that of the previous EHR. Simple Practice even tells me what the weather is going to be like! It even reminds me of my patients birthdays! I could go on and on. I dont know about customer support because, well, I havent needed to use it yet! =) I will be with Simple Practice for the remainder of my career at this point.
I have been a provider for 32 years and have used countless EHRs, dictation services as well as old-fashioned hand-written notes. Simple Practice is hands-down the best EHR I have ever used, and actually, is better than I could have even anticipated. It is so user friendly and intuitive, and the customer service is beyond anything I have ever experienced. It is reasonably priced and comes with a free website as well as provides some marketing for your business. The telehealth feature is also the best quality I have found yet, and I have used several. I am able to have my own practice with zero employees, and could not have done this without Simple Practice. I am so thankful for all they do for me every single day! If I could give them 100 stars, I would. You cannot go wrong with simple practice!
I have been using Simple Practice for several months now. I compared SP to several other cloud-based/internet-based EHRs, and the reasons I chose Simple Practice over others was simply convenience. Simple Practice allows me to create my own personalized documents that fit my practice - and offers templates to build customized forms from as well. It is a one stop shop for maintaining client documentation, treatment plans, diagnoses, and other important information all in one place. It simplifies the billing process for those of us who dont have the experience or expertise of an insurance biller to create, edit, and submit billing claims as frequently as we want to. I provide telehealth services only, and SP has a built-in telehealth platform that is incredibly user friendly for both me and my client (and I dont have an additional charge for something like Zoom!). However - the most important feature for me is my professional website. Having a website that allows clients access to send me a message, request their first appointment, or maintain their schedule and records through a web-based client portal that is entirely HIPPA compliant is VITAL to the success of my private practice. I am a one-woman business and cant spend my spare time trying to figure out how to code and create a webpage. The fact that SP does this for me is a game changer. The value of what I get to manage my business is astronomical for the price point. I cant recommend SP enough.
We use the SimplePractice EHR for our therapy practice. SimplePractice was easy to setup and intuitive. Further, any questions we had along the way were easily answered by a quick chat with a SimplePractice representative via the easily accessible chat widget. Often times, if we were stuck, we would google our question and 9/10, would find a SimplePractice article giving step by step instructions.Setting up our billing for insurance was easy via SimplePractice, the payer gave us some trouble but a help ticket with SimplePractice helped get it all back on track. Billing after a session truly could not be easier.We are very happy with the way the EHR is organized in regard to client information; setting up intake documents, Good faith estimates, invoices etc. took some time but was incredibly easy. Moreover, we can revisit all documents at any time to make changes as the practice grows which is great.We find that being able to send clients electronic documents for them to complete and sign, makes all of the difference when getting documents back in a timely manner. We sent out documents to all clients the other day and had some returning the signed document within the same day.Clients really like their client portals and ease of access to teletherapy sessions.The calendar is easy to use and setup nicely. We really like being able to adjust things to our practice needs; documents, calendar, client profiles etc.We are happy with the level of security SimplePractice has for client information. When reviewing other EHRs, my research showed that there wasnt another EHR with the same security, so that was a big factor in deciding to go with SimplePractice. When you open a help ticket for a client specific issue they even remind you to not send sensitive information via chat and give you instructions on how to send a confidential link for them to review.Overall, we are exceedingly happy with our SimplePractice experience, and are super happy we chose this EHR.
I started using Simple Practice last week and already love it. Im not particularily tech savvy but this software is extremely user friendly and intuitive. I heard how great it was from colleagues and now I totally agree. SP offers a free month trial so I recommend you give it a try and maybe youll be like me and be pleasantly surprised!
At the time of this review I have used Simple Practice for 2 years. I have used it within a group practice, and am currently using it in a private practice. Not only is the day-to-day operation simple and easy, but even the secure transferring of patient records from the group practice to my private practice was made easy by the excellent support staff at Simple Practice. Highly recommended.
I have used SP in my PP for the past few months and have experienced minimal issues. Often the billing information is not accurate, however I have figured out a way to navigate and understand the information. Needing to make an appointment for support instead of calling and speaking to a person anytime is a bit of an inconvenience, otherwise I am happy with the program. SP is easy to navigate once you become familiar and the features are extremely helpful.
I switched to SimplePractice from another EHR platform. I found the transition to this EHR very user friendly. The intake process is streamlined for clients, the templates are awesome and easily customizable and telehealth is very accessible. I have also been very satisfied with customer support when I have needed help. I would definitely recommend SimplePractice to other therapists needing an EHR and telehealth platform.
Great platform for weekly interruptions, lost files, and sudden changes. Customer Care is beyond terrible.
SimplePractice has been a huge asset for my work--easy, convenient, and great features. HOWEVER, my membership fees will go up $60/month, an increase of 150%, in order to keep two essential features--appointment reminders and calendar sync. They announced these plan changes with only two months notice. I have never experienced such price gouging with any service or product. Even oil companies arent that greedy. As much as I like the platform, on principle, I will have to find a new EHR if they dont come to their senses. Hopefully, they rethink these revised plan structures and I can write a glowing follow-up review.
I started using Simple Practice this summer after being in practice for 10 years and it has cut down on my stress and allowing me more free time. The customer service is great too. It can take some time to get in the flow and then it is so worth it to take the time to invest for sustainability. I highly recommend Simple Practice.
This is the best electronic health record I have used - and I have used many over the past 6 years. It is truly simple to understand and it is clear that the designers of this software care about what therapists need. I have my website through Simple Practice and have many clients find me through it. I highly recommend this program for therapists!
I dont know how I functioned before I started using Simple Practice. I certainly was not as professional. I love format for writing my progress notes. I love the way I can send documents to parents. I love that I can do autopay. Most importantly, their customer service is incredible.
Simple Practice EHR is truly simple and easy to use. The transition to this EHR has been seamless with easy scheduling, documentation, and billing. I love that you can customize the different documents for your needs. The online scheduling option has been a favorite with my clients as well.
I appreciate Simple Practice as it is true to its name- it allows what can be an overwhelming process to be simple. I would have given Simple Practice 5 stars if they could change two things. 1. It was easier to contact a human representative to walk through specific processes; and 2. if Simple Practice had a process where they could help clinicians get paneled similar to a Headway; that way, everything (self-pay, insurance along with the other amenities offered) could happen in-house. Other than those two suggestions, I am pleased with Simple Practice.
We have used SP for the better part of 3 years, we liked the cleanliness of it, the ability to have a paperless office, link on our website for appointments, the Free or included Telehealth, and the ability to submit claims electronically in one place, for a great price we thought.That is until we started realizing that they have quite a few issues:1) Issues with their electronic billing: over the course of the past three years they keep putting the responsibility back on the provider, many claims go undetected as :submitted received or accepted and can remain in the forever bin if you are not on top of it causing a potential revenue loss.2) Another issues is a lot of times claims get denied and when you speak to the payer they never received a claim; this is a huge problem, because instead of saving time you are spending three times the amount of time submitting through SP, Following up with the Insurance Company, Following up with a CALL REFERENCE number (SP will not be able to speak about the issue with the payer without this) for SP to follow up, then the trail of emails to make sure it was taken care of and you get paid, this coupled with timely filing of claim deadlines and inability to collect from clients if everything goes south. Again a potential revenue loss.3) SP sold their company - good for who ever sold it, made their money and moved to their dream island! --kid of jealous actually--- This meant thought there were a lot of issues with billing payers, connectivity, aside from a price jack of 30 bucks or so, it was almost a 50% increase on the cost of the use of SP on top of os still having to get a package to submit claims (this number is not huge, but its annoying) Again a potential revenue loss.Customer Service- Although everyone is nice, the job is not getting done4) Sense of urgency in responding you your issues is almost sad, because yes they respond, but you have to follow up on the email chain or ti all will be for nothing5) They are certainly not easy to communicate with, there is no access to customer service with a question or concern that gets you a quick resolution to your issues6) EVERYTHING goes into a queue, and eventually gets handled, sometimes quickly, sometimes not so much, their process is annoying and time consuming, our most important commodity is time and SP does not care about your time7) You have suggestions.. well dont bother they dont want to hear it; they send you to the community forums to see if someone else has has had the same idea and as they see fit their development team works on what works for them8) Credit card challenges from clients- Clients challenge your charges even though they have a clear invoice delineating what it was for and specific dates and amounts, Simple Practice processes these request by taking the money automatically out of your bank account and waiting for the dispute to be resolved, upon providing documentation (which was already provided as you are charging a card after creating an invoice) again another potential loss of revenue where you are not in full controlWe have lost a lot of money by using Simple Practice for our billing needs, as we are not bookkeepers and have a busy practice. I would strongly encourage anyone looking at Simple Practice to do their homework and look at at least 4 different solutions.The best thing about Simple Practice is that is is clean looking and easy for the clients and not a huge learning curve for clinicians. The rest has lots of bumps on the road.
Simple Practice makes it easy to get your practice set up and started in no time. They are my one stop shop for nearly every aspect of my private practice. The customer support is efficient and they have fantastic guides for me to follow if I need help with something. I cant imagine my work life without them.
The program itself is pretty good. However, the customer service is atrocious. I run the business side and my mother is the counselor with the license. When I set up the program, I originally had my name in, but changed it because I wont go from paying $85 a month to $165 just to be able to have myself as the administrator and my mother as the clinician, as thats the only difference in what youre paying for. Sarah from risk analysis has been told what the situation is and knows that run the business and my mother is the counselor, but still insists on acting like I have nothing to do with the company and has made the whole process of setting us up to receive payments a more than week long nightmare. My mother has had to be interrupted form dealing with her clients to deal with this woman who knows I run the business side, but refuses to acknowledge me and my role because I wont double our monthly payment to add an additional role. I do like the program itself, its honestly really good and intuitive, but the customer service is like trying to call the VA or GM Partec, just horrible with with no understanding or working with us.
This platform is so easy to use! It has made all the difference for me being able to do private practice or not. When you look at all the separate systems for HIPAA compliant Telehealth, Simple Practice wins hands down with ease of use and price. I am so happy with my choice.
Simple Practice was good up until recently. They changed the pricing, and raised the pricing almost double the amount to be able to access a few of the key features I was already accessing.I am now unable to do calendar sync without paying significantly more. The way they suddenly shifted their pricing and plan tiers was definitely not good business practice for their clients. I may look into switching to an alternative, such as, “Therapy Notes”.
Simple Practice makes it appear that they will help you with billing. They even promote themselves this way. Be forewarned that this is anything but the truth. They make it APPEAR like they are helping you by going back and forth in emails and conversations. But in the end, nothing is resolved and you’re on your own. They don’t help you get your money. They make you wait, and wait so they can collect their fees. Get your own biller. Check out the many complaints about Simple Practice at the Better Business Bureau.
This is a superbly designed, easy to use platform It has everything including simple and easy insurance billing, income reports, necessary templates that can be personalized and modified to reflect unique requirements needed for meeting specific state to state laws. I have been using this as my only all inclusive platform for more than a year while having an exclusive Telehealth therapy practice. Additionally, SimplePractice offers excellent CEU courses for purchase that meet law and ethics requirements in addition to many others. I highly recommend using this platform. One last comment...the monthly fee for using the platform is a bargain. I have zero complaints and have been very satisfied.
I recently started using simple practice for my private practice based on recommendations from colleagues. It has relieved a lot of anxiety regarding paperwork/documentation and allows me to focus more of my time and energy on my patient care and less about technical issues. I highly recommend it!
Simple practice has been a game changer when it comes to helping me manage my practice. The client reminders are great and I’ve noticed a big drop in cancellations since I started using it. For the price, simple practice is definitely worth every penny.
SimplePractice has been a really great resource for our practice! It is user-friendly, has everything needed to have success in your private practice and many resources to learn and expand your business. We highly recommend it for any one wanting to have a solid EMR system.
Started okay in the beginning, but went downhill.Unfortunately, this company is horrible to deal with issues. They continue to upgrade things but badly. I could give a list of complaints, but they would fall on deaf ears.They recently updated the billing section and my complaints have been ignored. It has created a NIGHTMARE for my office. It has become confusing and time consuming.They fix things but break them when they fix them. They added a reminders section that only makes it so you have to scroll down every time you try to access the old reminders section.Appointment types should be color coded.The schedule should overlap nicely with any length of appointment.I should be able to determine when text reminders are sent.I should be able to print out SOAP notes with ease.However, my complaints fall upon deaf ears. The only option is to utilize their voting system to hope that in the next 5 years your complaint becomes important enough for them to fix it.They also have a Facebook group for discussions, but they deny any questions where you complain.I’ve had enough.
My experience with SimplyPractice has been life-saving! It truly lives up to its name as they genuinely make my practice as simple as possible. Using SP has made my work much more efficient, professional, and thus enjoyable. Im so grateful for all that SP affords me!
These are gross money-grabbers who hold small businesses hostage. Be so wary if youre just starting off as these predators offer you a compelling signup deal - good luck ever getting your information back. They make it intentionally difficult to offload info and change EHR platforms. In regard to customer service, there is basically no number to call. This company is out to jack prices and keep small businesses locked in out of fear. DO YOUR RESEARCH FIRST, THERE ARE MUCH MORE ETHICAL AND REASONABLE COMPANIES OUT THERE. Its so hard to be a small business owner without having these nasty EHR corporations trying to nickel and dime you for all youre worth. We provide valuable services and we deserve better.
Ive been using Simple Practice since August. I find it to be relatively easy to use and an important tool for my practice. I like how it is organized. Being able to do everything from one place is fantastic. The reason I am giving it 4 starts instead of 5 is due to cost. I wish it were a bit cheaper. But overall I highly recommend SP.
This EHR is full of benefits that assist me in running my practice smoothly. Scheduling, billing and payments, confidentiality, and customer service are efficient and allow me to provide good service to clients. The program is simple, helpful and professional.
This is a great product but the customer service is terrible. Great scheduling and billing system. There are many well-done templates for client forms. The portal is in its early stages so needs to be more user friendly. They need to find a better way to customize receipts, invoices, and payment summaries. The problem is that when things go wrong companies are not given a direct representative to contact. There is a customer support e-mail that you must go through, and responses to urgent questions can take 5 days to get a response, as it did for my last urgent question. In addition representatives have not been trained in proper customer service etiquette and rarely can solve the problem.
I have been a user for years and have valued the platform. Simple Practice recently made changes to the platform limiting the ability to sync calendars. In order to sync calendars, you have no other option than paying $100/month for the highest priced tier.
There was a delay in getting payers set-up, but once I provided this feedback, things were resolved quickly. The interface is beautiful and it integrates client payments, scheduling, and billing for easy practice management. As a solo practitioner, I appreciate that everything can be managed in one spot. The corresponding app is a definite bonus. Phone support is not available, which has made some tasks a bit more time consuming, especially during set-up when I was getting acclimated to the system; but other options including chat and screen-sharing are available. Another downside is that its not capable of billing secondary insurance claims electronically. Overall, Im happy with this product and the attention provided to me in resolving my setup issues and am hopeful for seamless use of SimplePractice moving forward.
I have my own private practice, Positive Vibrations LLC. Using SimplePractice has been a game changer! It does everything I need; electronic health record, scheduling, telehealth, billing, etc. I recommend it to practitioner looking for a reliable and cost effective platform for their business.
I would rate this a 3.5/5. At first I was really impressed with the integration of telehealth and the patient portal options. But over time, I have found that the system is almost too simplistic from the perspective of running a business. Detailed billing options are just not there or are being added now, which seems optimistic. The interface is nice looking and clean. I just wish this could go through an overhaul, like re-organizing your closet: put the documents all in one place for each client, dont separate uploaded files and client uploads (whats the difference??). Things like that. Im happy overall with SP but I miss some of the straightforwardness of my previous EMR, which was ugly but worked.
I have used Simple Practice for the past 5+ years. In the past, it has been a very useful program as a counselor. But then in early 2022 Simple Practice esentially forced me to upgrade to their premium version so that I could continue to have my billing person use the program to do billing for my small business. I spoke with multiple people in the company about how I was a small business owner and really didnt have the cash to spend an extra $30 per month with no value created as finances were tight. Their reply was tonedeaf and they stated changing our subscription plans wasnt a decision we took lightly. We made the choice to give our customers more flexibility in selecting plans and features they need, and to better reflect the value created by all the innovative features weve developed.I reached out to several people in management. They all used the same quote that I referenced up above. It really was a very frustrating experience. I was essentially told that paying an extra $30 for the same identical services I had already been using for the past 5 years was somehow providing me more value.A month later, Simplepractices appointment reminder service (text reminders) failed for a good chunk of the day. Many of my clients no-showed because of this-causing me hundreds of dollars of lost revenue with clients missing appointments. I once again called customer support. They told me that it was the cell phone companies fault and that my multiple clients should call their phone companies to fix the problem. No apology nor compensation was offered for my losses. Basically I was told, this wasnt their fault that the reminders they promised would be sent (that I pay $100 each month to send) didnt get sent.Although I used to love this program, I feel that SImplepractice lost its way and is more concerned with profits, then in maintaining relationships with many small business owners like me. Because of the degredation of services, I will be looking elsewhere for future counseling software.
SimplePractice was engaged in appropriate practices before the Covid-19, with an encrypted platform, telehealth services, and support for case management. They are quick to answer any questions and are supportive, patient. The program is easy to use and efficient, instead of having to hire another person. I feel legally/ethically safe to work with people using this platform and my bookkeeper is able to access the appropriate amount of information to support me in the work that I do. They are ever evolving, which helps take the task of keeping up with technology out of my hands and they offer worthwhile classes as well. Im aware of other platforms and there is little comparison between them. The quality is the best, the case management tools are brilliant. I would be embarrassed to use anything of lesser quality.
Have been using Simple Practice for my psychotherapy practice for the past 4 months and couldnt be happier. Its super easy to schedule clients, store their payment information, and complete necessary documentation.
I recently started with SimplePractice and so far it is meeting my needs. The reason I gave SimplePractice a 4 out of 5 is due to their customer service setup. I found it difficult to get a customer service representative over the phone. They do not have a physical contact number to reach out to someone when youre experiencing immediate issues. I hope SimplePractice is working diligently on this issue because not addressing issues immediately, which I find extremely vital to my small business, can cause someone to turn away from continued business.
This software is OK when it works, but God help you if you ever have a problem. There is NO customer service phone number. FEBRUARY 2022: They are having YET ANOTHER fee increase along with a net decrease in functionality (loss of free Wiley Treatment Planning). AND forcing you to choose a new plan within a couple of months, but if you do it now, they charge the difference between the current and the new fee prorated right away, not even waiting until the month of your billing recurrence. Thats just greedy. For TWO fee increases within a short time, there should be an 800-number with reasonable Customer Service business hours. The price, at $69/month for ONE clinician, is high. However, it is a great improvement over my old paper charts system, and allows for less outstanding accounts receivable, which has a monetary benefit, even if the high fees are costly. So, there is some balance in its cost/benefit ratio. They just need to be more responsive to their customer base. Therapists go through a lot of burnout risk stressors and factors; their choice of software shouldnt be contributing to those!
I have been a long time customer and am switching to a new EMR this week. There have been changes at the company so unfortunately my support has changed as well. There is new leadership and this January the company announced changes that would leave me with a 150% price increase if I wanted to maintain features I have been using for many years. In moving basic features to the more expensive plans, it appears Simple Practice has overlooked long-time customers with smaller practices, and/or believes a sudden $60 extra month is a fair value increase.The company finds it fair to force old customers to upgrade to a more expensive plan and pay for features they dont need if they want to keep features their clients have come to rely on (like appointment reminders). This begs the question, if they are OK doing this now, what happens next time they need to increase fees-you could start at a reasonable price, enjoy the services and then a change could come where you are forced to upgrade to a much higher plan to keep features you and your clients have long enjoyed.Since changing your EMR comes with a major hassle and you are trusting them with precious data, I recommend going with one that doesn’t have a history of surprising customers in drastic ways and has flexible plans that fit your needs vs. plans that fit only one type of provider’s journey.Most people in this field are not trying to get rich and due to the nature of the work, many have intentional business models that likely are different from other types of businesses that have big goals of profit increases each year. I hope simple practice can keep this in mind about who they are serving and what we are doing, as most are simply trying to make a living and at the same time trying to reduce some suffering in the world.
If you are considering SP, know that this is a company that practices price gouging. In SPs own forums, there are 1000+ comments protesting the recent price changes that eliminate calendar sync from the most popular and reasonably priced plan. Rather than giving options for their pricing structure, they clearly placed an essential feature in their most expensive plan, alongside other features that most clinicians dont need. Actually, the website is MAYBE only useful if youre starting out, but its only in the most expensive plan. The majority of commenters are not unreasonable: There is clearly a need for this essential feature, and many are willing to pay slightly more for it if necessary, but bundling it with other inessential features is insulting.Google reviews is the only place where the company shows any response, even if it is copy and paste corporate speak that is the exact opposite of reality (We’ve tailored 3 distinct plans to better fit the stages our customers private practice journey). 1000+ comments and running, there is no acknowledgment of the specific problem and no update since January. I have lost a ton of respect for this company, and the only thing keeping me there is that it is a huge pain to switch EMRs. And I think this is what theyre counting on. I used to recommend SP to every clinician who asked my advice when starting a practice. Never again, unless they address the issue in a real way.
I use Simple Practice to keep my practice calendar, secure documentation, billing, and to hold all my telehealth appointments. Its easier to use than other platforms Ive tried, and the app is excellent as well!
With SimplePractice I was able to save my failing therapy business. It makes it super easy to do my insurance billing, get paid, look professional, plus I love the onsite and responsive customer service team. They’re always looking out for me, and I especially love working with Marlena. Great company, couldn’t be happier!
I have used SimplePractice for a few years. At first it was a great company. They have changed management/ownership in the past few months and seem more focused on profit than customer care.They introduced a rate hike in January that would have cost me over 40% to retain the functions at my current plan level. They essentially took the most popular, needed, used function in the two lower plans and moved them to a higher tier plan to manipulate users into paying more. When customers voiced concern over these changes they gaslit us by telling us its what we wanted, it will help on our journey, and that they will not change. Thousands of customers complained and many have and are moving to competitors due to this.They seem focused on building an ecosystem to make it harder for customers to move. However, many of these functions are not used by a lot of customers and we are forced to pay for a lot of things we have no use of. One example is a very rudimentarily website they introduced and you are now forced to pay for. It in no way is robust enough to meet the needs of my business. Instead they took a basic function, that their competitors all offer, and moved it to the highest tier (calendar sync).Im very disappointed in their recent choices. It is a combination of these ridiculous and manipulative price hikes and how they talked down to their customers in chats that has me exploring alternatives. Im test driving one of their competitors products and Im loving it. There are plenty of choices out there. The positive reviews here are based on a company that is no longer practicing the same. Find a company to partner with that will respect its customers.
SimplePractice truly is simple. It makes administrative and billing work easy for clinicians, which allows us to focus on helping people through therapy. The staff is quick to respond, and their directions/answers are easy to understand.
This was the golden standard but recent sudden price changes have really minimized the value of this EMR tool for solo practitioners. When I downgraded rather than pay the monthly price increase to $70 monthly, I was given a credit for losing necessary services such as scheduling clients online. When I switched to another EMR simple practice refused to refund. Embark or Power Diary are better options for a small practice. Im wondering if when they started tracking income they realized they wanted a bigger cut. Something mustve happened for such a drastic increase to take effect.
I wholeheartedly agree with the negative reviews. They have absolutely no customer service which is vital to the support we need as practitioners to run a smooth business. Today, I spoke to 3 different reps on their chat line and not one of them could answer any of my questions. They each wrote a report and sent it to someone else who is supposed to get back to me. In January of 2021 I considered going with Simple Practice and decided against it because it took them 4 days to get back to me about a simple question which is absurd. They are running a racket...collecting monthly fees and providing useless chatbot customer service. There is no phone number to call to speak to anyone and the FAQ section doesnt answer more complex questions. If anyone is interested, check out 10 to 8. They are based in London, but by golly, they at least offer phone based customer service. It is worth the extra money. What is the point in having people respond via chat if they cant resolve any questions? Its just their way of making it appear as though they have effective customer service. Its a smoke and mirrors game. Im so disappointed!Simple Practice, please dont bother responding to this review. Ive read your responses to other critical reviews and they just read like pat answers to make it appear as though Simple Practice is really trying to meet their customers needs and be attentive. There is something awry when a company responds immediately to critical reviews but doesnt devote the same energy and time to truly up-level the quality of their customer service.
I have been so impressed with how easy SimplePractice has made starting in my own private practice. They have great tutorial videos, everything is customizable, and when Ive had questions or needed help, customer service has been so responsive and helpful. I definitely recommend!
I agree with the negative reviews already written. Additionally, I’m very disappointed after being a loyal customer for six years, with the limited discussions around the only “new plan” available. When running a group practice there is a lot that goes into a decision about a EMR and giving a deadline to choose the only new plan “or you lose functionality” without discussion or adequate information is rudimentary at best.
This is 3rd time this EHR has failed me when I needed it most! There isnt even a real person to talk to.
I’ve been using Simplepractice for a couple of months now and I must say it has been wonderful. It certainly helps me organize my files, notes and billing documents. It is super convenient and very easy to navigates highly recommended
Horrible service! There customer service anytime I have issues with my video capabilities for telehealth they take several days to response. Most recently, I reached out on 9/10/22 and they responded today, 9/14/22. Simple practice is not that simple or practical for my business needs. If you need support you have to email them, no phone number for live support.
Simple Practice has been easy to learn and easy to use in starting my own therapy practice. The tutorial videos are really helpful in teaching myself how to use certain features of the program.
I have really enjoyed Simple Practice. It’s user-friendly and the embedded forms are worth every penny! Takes the guess work out when creating intake documents, notes and assessments. Highly recommend!
This is easy, super user friendly software to use when first starting your own private practice. The staff is super helpful when addressing billing concerns, finding your way around the system.
I have been on the hook with this outfit for months now. I have one appointment and its cost me over a thousand dollars.They keep setting appointments that I dont want and keep charging me.I asked for EMDR therapist and have not had an appointment with one.I had one appointment where they tried to talk me out of EMDR therapy.It is a rip off as far as I am concerned. This outfit strings you along without ever talking to you and just keeps on billing me for appointments that I dont want. i would change this review in exchange for a phone call from someone who can fix this. I dont know how this outfit has been in business but I am old
Simplepractice Has been a positive game changer with how I manage my business. I would state that anyone could use this program due to its user friendly well written programmatic‘s. I love how it takes care of my business and client issues from A to Z.
Ive been a customer of SimplePractice for a while. I run my own practice, and I looked at TherapyNotes and had Theranest for a little while, but the thing I was looking for the most was just saving me time without cutting corners. Ive used them for coming up on four years, and its never felt like I was just a customer. When I had a problem or complaint, I didnt get a copied and pasted response or a deleted facebook post. I actually got a response from the CEO himself, which was totally unexpected. Its like working with a startup with the quality of big company, best of both worlds.There are always features that can be added or things that are frustrating, but I always feel heard and Im never given a canned response like, Dear Customer, thank you for your input. We will take that into consideration. Now sign up for something and give us more money. Theyre very responsive to their customer base, and Ill be a part of that for a long time to come.
Easy, simple, and intuitive to learn. I love that you can change templates and add your own assessments electronically into the chart. It is simple for billing, sharing documents, and for telehealth. I would highly recommend.
Like many other reviews states, the sudden and intense price raises really put me off. The biggest issue is the way basic functions became only a part of higher priced plans. It was an ugly change. Shopping around and have already found some excellent alternative options to consider when I have a moment I will be switching over to something more reliable, honest, and appropriate to my needs.
The software is cumbersome and changes interface frequently to create confusion and an ongoing learning curve. It’s moderately serviceable for very basic billing needs— I do not use it for submitting directly to insurance. HOWEVER, if you have any problem, there is absolutely ZERO customer service. I have client payments that went through, yet I was never able to receive the payout of the money and could never talk to anyone to solve it. I got a run around from a “live” chatbot (so it seems) that kept directing me to read useless web pages. The problem needed to be solved by a software technician. This company has lost my business and all the business of colleagues in my suite. Very very disappointed in a company that exploits people in the helping profession. It’s a disgrace.
The most user friendly EHR I have ever used (and Ive used quite a few). Its intuitive and makes the experience seamless for both the clinician and the client.
I have been using Simple Practice since starting my private counseling practice in July, 2022 and this resource has been a God send! Would definitely recommend as a wonderful resource.
An excellent EHR system. I love that I can add my own forms and documents to send to clients. My only complaint is the inability to schedule a family as one client.
Simple practice has been incredibly helpful for my practice. Having a confidential space for scheduling, notes, consent forms, client portal access, and billing has been a relief.
Count me as another solo practitioner who is looking for other options now that syncing my calendar costs a fortune. Ive been able to roll with the other quirks of the platform since i started using it over a year ago ( eg: having to download a superbill as a PDF (outside the software) to be able to add a signature ), but this is a daily bother.
I love working with SimplePractice. Their interface is so intuitive and makes it quick and easy to document, make appointments & see clients via their telehealth tool.
Simple Practice has streamlined my administrative tasks and are helpful in a timely manner. Some of the use can be confusing as to clicking edit to access client info, not to change anything.
SimplePractice has been a great EHR system for starting and maintaining a solo mental health private practice successfully. The features are convenient and streamlined.
Simple Practice has made it easy for me to run my practice. They really take the stress off as a new buisness entrepreneur. I appreciate all the features, making it easy to stay on track.
I started private practice a month ago, and am loving Simple Practice. It is by far the best, most intuitive EHR system Ive ever used.
Simple Practice has helped opening a private practice to be not as daunting as it could have been. The tools offered helps provide the professional interactions with clients (e.g. invoicing, client portal) and appearance (e.g. website). ~ Dana Young
As a new therapist, Simple practice has made the experience easy. It is very user friendly and streamlines the process.
The platform is user-friendly and easy to navigate. Client information is securely stored and organized. Will definitely use long term.
Works wonderfully for my private practice of 1 employee. Filing claims is easy and documentation is quick. I’d be happy with more options to customize the websites.
SimplePractice was incredibly easy to learn and launch my private practice. I am most impressed by the support I get when I have a questions. Highly recommend!
SimplePractice has been able to grow with my practice. I went seemlessness from a solo practice to a group practice with no concern of loosing any information. Great tool!
Poor customer service. Each time I have expressed concerns I received the same generic reply. It’s almost as if they are copying and pasting a response. The customer service team does not appear to be knowledgeable in how insurance works. Needless to say I will be looking up a new EMR system.
This company says it has live chat service and it absolutely does not. It has no real customer support, I can never reach anyone by email. Its terrible if you have a problem and cant solve it through their lacking articles. Absolutely no phone number is available for this company. Am seriously considering leaving this company because of its lack of client focused support. Otherwise its been a useful tool but cant get over this limitation when I need to solve a problem.
Excellent support and integration across practice functions. Pricier than other solutions but seems to be worth it with less time spent on admin and higher/faster rates of collection.
I love simple practice because its an all in one EHR, patients love the the accessibility of the patient portal and online booking has become that much easier.
Had my account hijacked until I agreed to a higher payment. I couldnt see client information or access anything until I agreed to pay more . I understand the need to increase prices if needed. However i didnt appreciate the way they went about it.
Hoping that leaving this review finally gets me a response to my emails! I definitely do not recommend this platform and beware of their trial because its impossible to opt out once you provide them with your email.
This is a great platform. They have been adding and upgrading a lot of their options to make it so much better for both the practice and the clients. Would highly recommend.
SimplePractice has save so much time and headache I dont know why I didnt switch over to this platform sooner. The support is great. They are always there and it works seamlessly.
Full platform and easy to use for most things. Takes some getting used to and recall, but overall very happy with the performance and personal contact when needed.
1 star terrible service, terrible customer service, they will spam your email with the help you want without the help you need. terrible company. no live support, you are screwed... you will get emails from people who work from home and answer your question without answering your question.
It saves me so much time. It helps me keep things organized. Billing insurance is super easy. 100% worth it!
I love Simple Practice. It makes owning and managing my practice fun! It helps cover a lot of admin tasks seamlessly!
Very intuitive software. Always improving based on user feedback. Customer service is friendly and helpful.
I tried to connect to a virtual therapist session using this website just now and, for no reason whatsoever, it didnt work, despite me alternating between my wi-fi and iPhone hotspot as well as between different browsers (Chrome and Firefox).
Ive been a simple practice for a little over a year. Customer service is non-existent. There is no live support as advertised. They dont respond in a timely manner. It is now affecting my business. I cant get a hold of support when I need to. I am so frustrated.
Good templates. Fairly easy to use. Tech support leaves much to be desire. Turnaround time for tech support is awful.
I love this platform, it makes running my practice incredibly easy. Its very user friendly and full of helpful features.
Ive been using SimplePractice since September 2022. I have found it to be user-friendly. I have appreciated the timely response when I do have a question.
I am a counselor and am using a bare minimum but it has still proven to be extremely convenient and easy to navigate.
SP is continuously improving the software and the support department responds to questions in a timely manner with thorough answers.
Love Simple Practice. It is making it easy for me to manage my caseload and bill sessions. I would highly recommended.
Not user friendly. Took 30 minutes to be able to speak to an individual. If you are a client, they refer you to your provider.
I love using Simple Practice, especially with the telehealth, POS, and the building of note/assessment templates.
Forms are customizable and easy to build and clients love the online scheduling component!
I really love the software as it is quick and easy. Hands down the best investment that I have made thus far.
Love SimplePractice and how the platform supports my practice both as a private practitioner and as I grow into a group practice.
Simple Practice has made running my practice so easy and efficient. I highly recommend this service!
The forms are super customizable and clients love the online scheduling!
Great software, easy to use for both clients and clinicians.
User friendly and good resources for clinicians.
Beautiful offices and kind staff
Amazing software. Perfect for a growing practice.
Very straightforward and easy to use.
Most annoying YouTube ad ever
Total reviews rating 3.9
174 Reviews for SimplePractice 2024:
Review №1
2024-06-29 00:55:59I have been with this company since 2018. They used to be able to resolve support requests effectively. I left in 2023 to go to Dr Chrono because I have prescribers and SP is not provider friendly. I came back the last 2 weeks of March 2024. Back in the day if I submitted a change of vendor letter or asked for my enrollment records to be rejected they knew what to do. Now I cant even get them to do this. For 3 months Ive been having manually keying my payments.1. Furthermore, their create a follow up to a ticket url now just redirects to create another ticket so you dont even get the same people.2. Their View details link for payments would take you to the payment section of a claim and you could then click on view claim details and it would take you to the CMS1500 view. It now just redirects to the payment screen, which is entirely useless.3. They dont let you hard code things in like rendering provider taxonomies and allow you access to edit these, rather you have to fight with your providers for 1 week after giving them the simple practice knowledge base links showing them how to do it but its still too hard, so you end up just asking them for their login credentials and doing it as them.4. They dont have basic things other EHRs do like fee schedules, and they lump all their ERA reports on one line of the cpt code, so you cant see how multiple CPT codes paid out and ensure you arent getting under reimbursed which is a thing especially with UHC.5. they tie the CPT codes that you bill out into the calendar and when providers change the CPT codes it erases all your modifiers and code groupings which results in 0 payments.6. Their claim details almost always just report CO16 because they never bother to put in line level remark codes or remittance remark codes that actually tell you whats going on, so you have to research 95% of the claims in the portals anyways.7. When you know how to fix this all and just want access to their non public API and have asked multiple times because youre also a software developer. They dont even attempt to get you in contact with anyone in the company who can approve or deny your request to be a partner even when you approach it nicely stating you can help and give them your resume of all the consultations you have done for other EHR vendors.
Review №2
2024-06-14 03:22:38Good product, very limited customer service. Ownership repeatedly demonstrates contempt for their customers. You know you are having outages over the last two months, yet refused to admit it, STILL advise people to clear their caches, and refuse to offer any compensation if any sort for issues that hurt patient care like telemedicine outages.It changing platforms wasn’t such a colossal headache we would have done it weeks ago. Or even back when you sold out to the venture capitalists and they immediately doubled the fees.
Review №3
2024-05-29 16:43:44I am a patient and am having problems with brining BOTH of my providers onto my account.I have called Simple Practice and never get a response. I have tried to use your HELP chat, to no avail.I have left messages asking for help - no response.You may be fantastic for providers, but my patient experience has been anything but.You need to make your HELP more accessible instead of burying it so deep on your site.I will be sharing my experience with my providers and will ask that they research another online portal provider.This is so frustrating - certainly not patient-centered customer care by any means.Arrrgggggg...
Review №4
2024-06-13 01:38:40I have been using Simple Practice since 2019 and until 2023, had very little issues. Now, there’s continuos problems and when I reach out, the tech just keeps going with the “clear cache, update browser” rinse, repeat. All the while, there’s outages reported on their website, which they neglect to mention. They have been merging with some other prescription platform and ever since the merge began, it’s been nothing but issues. Telehealth is glitchy. New updates aren’t an improvement. Important features, such as supporting multiple timezones is being overlooked, even though it’s actively being requested by numerous providers on their suggestions site. Oh but the price increase is on schedule. I am actively looking for a better platform to support my private practice.
Review №5
2024-06-08 00:09:41BEWARE-CHECK YOUR ACCOUNT!!!!Horrible customer support! I received a message when I logged on stating my plan had been upgraded automatically due to updates. I received a message stating I had to accept the new plan or lose my account, which I have maintained over 3 years with all my data. I accepted, and when I went to manage my subscription, I could not click on it. I have emailed, used the help chat, and called on the phone but no one can help! I cannot ven get written information on my current plan or how to cancel the subscription. I cannot add team members. I cannot do anything. Dont walk....RUN!!!!!
Review №6
2024-06-12 18:26:02When it works, its great....but twice in the 3 short months Ive had SimplePractice, the entire website has crashed and both times I was scheduled for telehealth calls that had to then be cancelled. This is lost revenue for me, lost support for clients, and really is hurtful to the consistent, predictable client-patient relationship. Theres been no outreach by SP to apologize, no refund, nothing. Disappointing
Review №7
2024-06-25 16:41:00So far it has been a bad experience so far. Poor customer service. I was unable to verify my own account despite contacting customer help. They kept asking to do the same procedure (which had failed several times). It took several days to have the issue resolved. Meanwhile, I could not add patients to my calendar nor write notes.
Review №8
2024-06-13 01:01:55We have experienced significant revenue loss due to the platform continuing to crash over the past weeks.Requests for tech support are ignored or redirected to “file a support ticket”.If there is not a complete and full solution in the next week, I will pursue legal remedies and move my large group practice to another platform.
Review №9
2024-06-13 02:34:52Ive been using SP for 9 years (4 years in solo practice and 5 as a group practice owner) and its...fine. Its very expensive, and their reports are painfully lacking, and theres outages now and then, but Ive heard horror stories about every EHR, so for me its a the devil you know situation. If we could have broader access to data to create our own reports, Id be a lot happier.Update: Downgraded a star. In the last 3 weeks the outages and other issues have made it almost unusable. Weve made the very difficult and disruptive decision to switch EHRs.
Review №10
2024-05-23 14:13:06Simple practice is ok, Problems with system: 1- not biller friendly- claims that need to be billed to secondary sometimes can’t be found and takes a lot of work to be found. System default to self pay when providers input client info. Causing claims to never being billed. Sooo many other problems with billing.2-updates are done in the most dumbest times. Updates should be done during off peak hours. This can take hours to complete which is a loss of $$$ for the company.3- messages are delayed, making it difficult to do the work efficiently. I would not recommended this software.