Presentation on Map Reviews Nearby

Sierra Chevrolet in Monrovia

4 (199) 721 E Central Ave, Monrovia, CA 91016, United States

Location on the map

Monrovia, Los Angeles County, California, US

Phone: +1 626-879-2966
Site: https://sierrachevrolet.com/

Opening hours

Monday:9 AM–9 PM
Tuesday:9 AM–9 PM
Wednesday:9 AM–9 PM
Thursday:9 AM–9 PM
Friday:9 AM–9 PM
Saturday:9 AM–9 PM
Sunday:10 AM–8 PM

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Total reviews rating 4

199 Reviews for Sierra Chevrolet 2024:

Review №1

2024-04-02 21:12:09

The service here was fantastic. I worked with Alfonso and Will. Both gentlemen were stellar and very amenable.I was especially impressed by the way I was welcomed and how the people here made me feel like I was a friend not a business entity.I got a fair price for my vehicle and for my trade in. I am sure you will too.I highly recommend this location if you are interested in purchasing a vehicle. I will definitely be back again for my next one.

Review №2

2024-05-24 18:44:13

My 2020 Colorado has been sitting in one of Sierra Chevrolet back yards for almost 3 months now. They claim when my brake booster broke, it blew my camshaft into pieces.Now they can not get a camshaft. When the brake booster broke, it was a large popping noise and the brakes didnt want to work unless I pressed hard on the pedal, then it just wanted to stop, not slow the truck down. A bit scary, but there was no traffic around. There was no weird noises ether, not in the engine or when I stepped on the brakes. They have left my engine open, with nothing but a shop rag over it, all these months. They didnt even think it was important to cover it at all, but we had high winds shortly after they got my truck and I complained. The rag was their answer. GM is saying it was not a manufacturing problem. I rented cars for 3 weeks. Then I bought a second car, because I need transportation. I now have two car payments and insurance for both. I talked to the parts distributor, they purchase from. Sierras idea. She said its all on back order and that some dealerships dont return their parts. Now many parts of a car are expected to be return to be rebuilt. ( I have worked with auto parts before). So where do all those parts go?

Review №3

2024-03-09 06:24:43

Sierra Chevrolet was excellent! It was the easiest and quickest purchase of a vehicle I’ve ever made Rudy and Luis were awesome. They were attentive, responsive and on the ball with everything. We agreed on the price and that was it. No pressure sales pitch or anything like that. About 90% of the entire transaction was done online. I just showed up to sign papers and drove away in my new suburban!I highly recommend Sierra Chevrolet.

Review №4

2024-06-18 02:39:42

Service was excellent. Juan and Cesar were very helpful and helped us find our very first new car ever. I’m so happy that we got to walk away very happy customers.

Review №5

2024-06-21 02:11:39

My experience at Chevrolet was great! Edwin helped me from start to finish and he helped me find the perfect car! It was everything I wanted!

Review №6

2024-05-21 16:46:12

This was a horrible experience mainly because of the service advisor who would not respond to my calls, voice mail messages or emails. Finally, my husband had to go down there in person because we were at our wits end trying to get a hold of him to try and find out what the status was on our vehicle. The initial repair took two weeks. Then we waited 2 months for the other part. That part finally came in and I dropped off my vehicle to have it installed only to be told at the end of that day that it was the wrong part so they couldnt install it. We waited another month, again with no communication from our service advisor. I kept calling and finally a different advisor told me the part was there and arranged for installation. This whole process took over 3 months and was a literal nightmare. Our Suburban is brand new and Sierra is the closest dealer to our house. I really dont want to go back although I always prefer to have our vehicles serviced by the dealer. What a dilemma!

Review №7

2024-04-25 16:59:38

Dropping my truck off went fine. Jeremy is professional and efficient. The repair was fast and ready same day. Where sierra dropped the ball was when i stood around for 30 minutes waiting for them to bring my truck out so i could leave. I finally walked behind the building to find it myself. I was told there were no porters available. Not a huge deal, but irritating nonetheless. Overall a good experience. Without that long wait sierra wouldve earned 5 stars.

Review №8

2024-03-22 19:06:12

March 22, 2024Rating update:I upgraded them to 4 stars because they did complete the process of paying off the amount of my traded-in car faster than then the estimated time.However, the fact that someone in the Dealership gave me incorrect information that could have affected me financially is still unacceptable. If they dont know something, they should not give advice; they should first find out if it is true or not.Other than that, the Sierra Chevrolet Team did an excellent job. They were easy to work with to reach a reasonable deal.------------------------March 20, 2024Rating correction reason:When I made the the deal with the Sales Team at Sierra Chevrolet, I told them to be honest with me and to give me all I should know from the beginning because I don’t like surprises.The monthly payment for the car I brought in as trade-in is due in 3 days and I am still financially liable because 7 days later (5 business days) Sierra Chevrolet has NOT issue the payoff payment for the trade-in. I contacted them to find out and they say they would call me with information…and they did not. I called them again to find out what happened, and they said that I should pay the monthly payment remaining, and I will get a refund from the trade-in dealership…they lied; once a monthly payment is made, is not refundable (per the trade-in dealership).I reduced this rating to 3 stars, since we are talking about my credit worthiness and potential financial penalties that I may suffer due false information given by Sierra Chevrolet. If payment is received on time, I will increase to 4 stars. If not, I will adjust to 2 stars.Stay tuned!-------------------------March 14, 2024Great service, great deal, great car, great people. It’s gonna be hard to top that!Thank you for your help in my purchase, Luis, Tyler, Cristian and Will.

Review №9

2024-02-20 15:42:28

The service writer, John, went above and beyond to repair my 2015 Chevy Tahoe. I told him that I needed my SUV repaired that very same day. He made sure that the service would be completed. He went as far as to locate the part required with another vendor. I was so grateful for his commitment to excellent service. I experienced the best customer service at Sierra Chevy.

Review №10

2024-03-08 22:06:57

My sales man Edwin was wonderful! He gets 5 stars! I worked with another sales man Elliott and he is nice too. The sales manager seemed nice as well. However, finance department is terrible! I changed my mind about an extra warranty and called 2 days later to have it removed. I spoke to Andy in finance and he said it would be taken care of. I got a bill from the leasing company for the same amount. I called back today and spoke to Andy again. He was very nonchalant about it. My base was wrong and I still had this extra warranty. There is no reason I should have to pay extra money on a lease when I called before it could even fully be processed. This is terrible customer service!! I hope this can be rectified but Andy didnt seem to care. If this is the attitude of management then God knows if this will ever be fixed. Once again the sales people are nice but management doesnt care. Ask a lot pf questions and dont lease if you can. There are many stipulations that they dont tell you about. Its honestly not worth the hassle. I honestly wish I never went to this location!

Review №11

2024-06-05 22:43:47

Nothing but problems with Sierra Chevrolet! After three years plus taking my 2016 Chevy Cruise there. A simple oil change with appointment takes all day! Not to mention the wait just to get service dept to pick up! I will not be taking my obvious lemon back too them! Furthermore I do not recommend Sierra Chevrolet and I would never buy another Chevrolet!

Review №12

2024-03-20 13:09:47

My service advisor Shawn was awesome. I walked in a 3 other advisors were just talking away, completely ignoring me. They take their conversation to the back and never acknowledged me once. Shawn sees me from the back and immediately asks if I’ve been helped. He then got everything going and got me on my way. My five star review is only for him. Thank you Shawn for actually providing great customer service.

Review №13

2024-05-15 21:05:18

Shawn was great at handling our unexpected break-down. The Glendora service center that we first rolled in to was not informative or helpful - we towed to Sierra and in a matter of 30 minutes we dropped our truck and were on our way with a rental. Very efficient and helpful.

Review №14

2024-04-10 00:06:19

My family and I had a great experience at Sierra Chevrolet. It was my very first time purchasing a vehicle and both Luis and Andy made the process quite seamless. Any questions and concerns were answered along the way without making me feel any pressure to make a quick decision or shame at being confused from time to time. We went in on a Saturday afternoon and were driving off in our new Chevy Blazer by around 7 pm. Highly recommend working with these two gentlemen if youre shopping around for your next vehicle.

Review №15

2024-04-04 15:23:45

Our service rep, Joe, is amazing! He cares to listen and works hard to meet our needs. My husband and I feel that Joe is honest and does his job with integrity, holding himself accountable for creating a good customer experience.

Review №16

2024-06-15 18:47:24

The service department staff is amazing! Great customer service from making an appointment to communicating with your advisor on the status of your vehicle. A very friendly and caring team!

Review №17

2024-02-19 17:06:15

Had an amazing experience purchasing a brand new 2024 Corvette! Special thanks to Nick for the help and making the entire process super easy!

Review №18

2024-05-06 21:54:51

Drop off was fine. It was at pick up. No one told me what was done to my car. It cost way more than I had expected it to. And I waited forever for someone to bring my car out.

Review №19

2024-03-28 06:04:45

I must be honest, I was very reluctant to take my truck to Sierra Chevrolet, my previous experience was less than favorable, with both the Service and Sales Department. I took my Suburban there for service and I wasnt happy with the way I was treated. I went there to buy/order my 2018 2500 LTZ that I have now, I waited for over 20 minutes and was never approached by sales staff, so I went back to Allen Gwynn Chevrolet where I had purchased 5 vehicles. My daughter took her vehicle to Sierra and said they were really good to her, so I decided to take a chance, since Sierra is less than 15 minutes from my house. Much to my surprise, I was quickly greeted by the Service Staff as I walked up to the Service Department, and once inside, I spoke with Tanya. She was extremely pleasant, polite, and knowledgeable. I was there for an oil change, tire rotation and inspection, and told her I would be waiting. In a little over an hour and a half, I was out the door and my truck was washed. AWESOME service, THANK YOU!!! I will be back to have my truck serviced, and if the Sales staff is like the Service staff, quite possibly I might be back to upgrade to a 3500 LTZ.

Review №20

2024-06-20 16:57:40

Joe the service advisor was pleasant to work with as usual, he always keeps me posted with update. My car came back with the outside washed and ready to go.

Review №21

2024-01-21 23:10:42

This place has ZERO transparency. Made an appointment for 9am for an oil change on a sat. No one ever called me back to advise my car was finished and waited for a call or something but nothing. Called on Sunday only to find out they were closed. An oil change took over 48 hours. Crazy. Never take your car hear they suck

Review №22

2023-09-15 19:26:06

After purchasing this Pre-owned Subaru Outback my 83 year old Father found 2 issues within the first 2 weeks of purchase, first was the front passenger side window rolled down, but would not roll back up, so my father made an appointment to get that fixed within that first week and it was fixed. Moving forward to week two we noticed that both side moldings on the front drivers and passengers doors were loose and peeling off, so once again my father (who is 83 yrs old by the way) called and explained what the problem was and was scheduled an appointment to bring the car back for repairs. On Wednesday September 13, 2023 he drove down from Victorville to Monrovia to be told that he would have to Pay out of Pocket for the Repair, per the General Manager according to Harmony, the woman at the Service center, apparently the General Manager was at a meeting and was called at which time was adamant about not repairing the molding. My father and myself were both directly led by Harmony to go next door to Sierra Subaru to see if they would do the repairs and we would be given a supposed discount being that Sierra Chevrolet & Sierra Subaru were affiliated together. We got nothing in writing from Harmony so the service mgr at Subaru a Mr.Thomas stated it would be $435.00for a new molding kit & labor costs, I asked about the so called discount and he said he couldn’t do anything without it being in writing from Chevrolet, which is approximately 300ft away from Subaru or a phone call away, but okay… So needless to say my 83 yr old Father was at this point extremely frustrated, thank God for Dylon a young man at the Service department at Subaru for directing us to an Auto body shop near by that they often use for bodywork, they were able to fix the problem within 45 mins for $100.00. You would think after purchasing a Vehicle, paid in Full at the time of purchase regardless of it being Pre-owned or New that the General Manager would want to do the right thing to please the Customer and possibly have return customers, but I guess the $100.00 he would have spent to rectify this issue was too much for Chevy to pay out!!! Oh well, hope you all sleep very well at night knowing that you caused an 83 year old some real frustration for something that was a simple fix… May God Bless you All…

Review №23

2023-05-19 15:59:25

I’ve never had a more pleasant experience in buying a vehicle. Upon entering the lot I was greeted by the General manager (Mike Hoffman) who introduced me to my salesman Elliott Amaya-Cruz. I was told to look around and decide what I wanted. Elliott accompanied me without sale pitches or pushed toward any particular vehicle. He asked what I was looking for and pointed me toward the inventory and kept me company. Once I found my truck, I told him what I had to spend and he said to give him a few moments. He came back and asked if I wanted a test drive while we waited for the figures. When we returned Elliott went and got the breakdown and it was slightly higher than I wanted to spend, Mike came out and said, we can accommodate you and I bought a truck. I was there for maybe an hour and a half and the deal was done. I have NEVER been at a dealership less than 4-5 hours and never had to say no a dozen times because they try to convince me I could afford more yet they couldn’t come down more. The finance guy was terrific. It was definitely the best experience I have ever had. Thank you Elliott and Mike.

Review №24

2024-06-15 00:40:03

Friendly but the prices have DRAMATICALLY INCREASED .**UPDATE***unfortunately will not be returning. I was quoted an outrageous price for unnecessary work($5300, $20 PART, THE REST WAS LABOR)at Sierra Chevrolet.I took it to a different mechanic for a second opinion, theres nothing wrong with my vehicle!! BEWARE.

Review №25

2024-04-04 17:00:32

Service advisor Marvin was great. Marvin answered my questions and made recommendations but did not pressure or oversell. I received updates throughout the day and they even washed my vehicle. A good experience!

Review №26

2024-06-26 17:12:53

STAY away from used cars, my first and last dealer experience. I lable this dealership as money vampires, they will suck you dry... WITH A SMILE.Service advisor? Feels more like works on commission

Review №27

2024-05-22 15:43:55

Jeremy my service advisor understood the issues with my vehicle clearly. He communicated with me throughout the repair process and my vehicle was repaired on time.

Review №28

2024-06-30 21:24:36

Their service and prices were very Good, Mr. Elliott and Mr. Nick Ahuja two gentlemen helped me from start to finish, I appreciate them both. Thank you very much..

Review №29

2023-08-26 13:04:49

Elliott Amaya-Cruz made the process of buying a car flawless and smooth. He made sure to explain everything to us and answer all the questions we had. We came to him because we had been recommended, he did not disappoint. Thank you very much Elliott and Sierra Chevrolet.

Review №30

2024-01-15 15:59:59

My visit was for vehicle service. Tanya Ruiz was very knowledgeable, professional and very pleasant to work with. I waited for my vehicle and the work was completed in a timely manner. All my experiences at Sierra have been very good.

Review №31

2024-03-04 23:07:29

The communication was lacking. My rep was delayed in responding to my text messages and voicemails. I eventually received a quote, but there was no explanation. Part of the quote said the customer requested a full AC service, which I did not request.It took 2 days to diagnose the problem and the quote was overpriced, considering the low mileage and no accident history.

Review №32

2024-04-26 04:33:28

My experience with my recent purchase was great. Luis and Rudy were amazing, professional and very thorough. I would highly recommend Sierra Chevrolet of Monrovia. I would not go anywhere else!

Review №33

2024-01-29 15:41:46

I came looking for a specific Suburban & Rudy in Sales provided the perfect vehicle quick & easy much lower than other dealershipsreviewed in the past, Rudy was patient with my decision & when accepting price it was quickly detailed & filled up . Very happy with the service Rudy provided, Serria is lucky to have an employee like him.Thank you RudyBen & Lucy Juarez

Review №34

2024-04-23 23:14:48

The sales rep was really helpful and honest he did everything right to get me in the truck that I wanted the whole sierra Chevrolet team was great I would recommend people to go there

Review №35

2023-12-19 17:31:41

I recently bought a 2024 Trax, and I cant praise Luis and Rudy enough for their outstanding service. They made the entire process fast and easy, and their trustworthy approach put me at ease. Kudos to the team for a positive and enjoyable first time car-buying experience!

Review №36

2017-10-21 01:11:00

I paid $800 to do a 75,000 miles car service, the agent told me my battery is leaking when I pick up my car. He said I need to paid extra to replace the battery, I told him thats impossible because I just changed the battery with AAA insurance roadside service 3 days ago. But the agent insisted that the battery is leaking, he didnt tell me where and how the battery leaking. He neglected me after I told him I refuse to paid for the battery. After I went home I called AAA, they sent the roadside service technician to me and check the battery carefully, you know what? The battery is totally perfect. The Chevrolet service believe my battery is leaking because the connector has some acid from the old one. They ask me to buy a new battery without checking it with voltage detection machine, or even cleaning the connector! What the FXXX, I mean, I paid $800 for the service and you give me this? Really?

Review №37

2023-12-31 15:09:17

We experienced an excellent purchase experience of a new commercial truck for my small business. Sierra Chevrolet was very easy to work with and helped accomplish our deal with ease. Highly recommended.

Review №38

2024-01-01 02:38:48

At first it was a tough situation leaving my car when I was coming from out of town but once everything got fixed my car got dropped off and yes it took some time but for being out of town they worked really fast. When I called for the first update Tanya wasn’t working but as soon as she got back she would update me everytime I texted she would reply right away I felt like I was always kept in h the loop I appreciate my experience and would definitely would go again if the situation allowed it

Review №39

2024-06-03 02:38:35

Had a good experience at Sierra Chevy the guys their where very helpfull and helped me find the truck I wanted for the price I wanted ! Would definitely go back ! Thanks Edwin !

Review №40

2024-03-17 15:57:06

It was an easy experience finding a vehicle online and dealing with the sales people trhu text. The staff were knowledgeable and friendly when looking at the truck and thru the process. Thank you

Review №41

2024-05-31 23:00:17

Very unprofessional, scheduled an appointment they didn’t have the car they claimed to have. Wasted almost an hour making us wait didn’t even offer water. Incompetent staff would never spend a dime here.

Review №42

2024-04-16 20:45:36

Had a good experience. Appreciated the communication from the service advisor. I will be back for my future service needs.

Review №43

2023-12-12 18:26:08

Alfonso Hernandez was very knowledgeable and very informatived, My Best experience of purchasing a car with him and this dealership.,

Review №44

2023-09-15 02:23:21

Bought a truck there a few weeks ago, the truck was awesome and I felt that the finance and salesmen were great. Only issue is that the car was sold with 16% oil life. Had to take it to be serviced on day 2 of ownership…which was a total bummer and glad I caught that before damage occurred. It really should have been the dealers responsibility and not mine…

Review №45

2023-09-29 16:50:16

My vehicle was in and out within 3 days so it was great to depend on the quick service! John also provided me with a rental vehicle to make sure I was able to make it to work while my car was in service. I was communicated with every step of the way and never felt pressured into doing anything like you normally are at other dealerships so it was a nice change!

Review №46

2021-07-17 23:21:40

Thank You Abe Tovar! He was excellent with his customer service, I had a very smooth check-in, he was knowledgeable of what my vehicle needed done and what was most important and what he recommends. I wasnt pressured into getting any services or products. He kept me informed as how my vehicle was going through service and what time it was going to be ready. I was there to pick-up vehicle, no waiting, in and out in less than 5 minutes. Job well done!

Review №47

2024-01-20 14:50:38

Worked with Chris and Andy to get me into my 2022 used pathfinder. Quick, easy, friendly and professional. The car is amazing so far. Thanks boys!

Review №48

2023-06-18 16:39:51

Thank you Alfonzo Hernandez for all your help with my new trailblazer. This is our first Chevrolet car in my family and we are delighted to ha chosen it. Than you again for all your help. My daughter is very havppy with her car.

Review №49

2023-08-31 00:50:30

Jeremy Cesena is amazing. I had a check engine light on my car and he took care of everything very quickly. He said it would only take two days. It only took two days. Hes super nice and I appreciate all of his help. Ill definitely be back for service or if I encounter any more issues with my vehicle.

Review №50

2023-09-26 18:00:08

It took an entire workday week (Mon-Fri) to get my car fixed. I was surprised that it would take 24-48 hours before the problem was diagnosed, which was stated to me at station that they told me this on phone (they did not-I would have remembered that). What good is an appointment if you cannot get to it at that moment? On pickup, I scheduled time via computer to pick up. I had to wait 30 minutes outside front office to “pick up”. I think they may have cleaned up the car, but you should have told me that when I showed up.Overall, Tanya was very good at communicating via text after I left car. The car is now running very well. I was pleased to pick up a clean car.

Review №51

2023-12-19 14:31:36

My recent purchase of a Tahoe was the smoothest and most convenient process I’ve ever experienced. Edwin went over and beyond to help put me in my dream car. He even drove the car to me so that I wouldn’t have to drive out to Monrovia from the Palm Springs area. I highly recommend Edwin and Sierra Chevrolet because you’ll be in the best possible care!!!! Thank you for making this happen! Your customer service is unbeatable!!!!

Review №52

2023-10-02 12:33:22

One of the best dealers i ever dealt with.. “very professional” called in for a corvette 2023 z06 they had, sales guy nick picked up we started chatting about it we couldn’t strike a deal right away but we got the deal done even though it took few weeks to get it done it was worth it. I still have to give the credit to nick for making it possible this guy was amazing and professionalIf your looking to purchase from them i would highly recommend nick as your sales guyThank you nickThank you sierra

Review №53

2024-05-16 16:52:50

Great overall experience. Friendly service and honest and prompt completion of work to be done. No nonsense

Review №54

2023-10-06 21:22:26

What a terrible experience with this dealer and the management.We did purchase 4 different trucks from them over the past years.For the first time we had to use the service department.We had a engine light on on our truck.We did agree on the $ 440 fee to do diagnostic on the truck.The truck was there for almost a month. As of today they have no idea what is the problem. The last time we talk to the manager John ( also he have no idea what he was the problem, but he did promise that the truck will be fixed..) ...he told us, it may cost us another $ 3,500 to find out what is the problem....Not for sure do..One of the excuse was that they have no specialist working on the diesel engines.Also not to forger the name of Tanya Ruiz that never pick up her phone.After more than 3 weeks, we decide to pick up our truck.Guess what.., they kept the truck until we pay them $ 440.00So, we pay them $440 for them just keeping the truck there and having no idea what is the problem.Please ready this before you drop you vehicle there.

Review №55

2023-09-08 04:12:34

Probably the best customer service experience Ive had at a dealership. Marvin was fantastic, and I already recommended my neighbor/friend (who also has a bolt) to go to him. Marvin was kind as hell, super knowledgeable, friendly, and made my experience smooth and hassle-free. He told me he would let me know between 4-5pm when my car would be ready and right at 4pm he gave me an update. i didnt have to check in. He called me a lyft as soon as I gave him my address without any back and forth. He answered all my questions patiently and never interrupted. Super customer service. I subsequently got lost in the dealership trying to find my lyft and the people inside the sales showroom were also all really kind. Glad I came to yall!

Review №56

2024-05-27 15:01:29

Communication was great. Shawn made sure to update me on my vehicle daily.

Review №57

2023-10-26 00:20:02

Joe is what customer service should be, he is friendly, informative, and an overall nice guy. I was worried at first because Ive never been to this dealership but he did such a wonderful job that I felt comfortable and happy with everything. Thank you Joe Jimenez for being so nice and welcoming to us. I also want to thank the people who worked on my car, they worked so fast. The last place I left my car it took forever, but at this location they were done in less time than I expected. I finally found a place to take my car to get fixed that is fast and I dont feel like Im getting ripped off. Thank you so much

Review №58

2024-04-10 19:27:33

Worst service ever! I would never recommend this dealership to repair your vehicle. The delay and response to submit claims to warranty is beyond frustrating

Review №59

2023-10-06 20:37:20

Horrible service. We dropped off our truck on 09/20/2023 where Tanya Ruiz wrote up the service. When dropping off the truck we were advised our diagonstics would be done within 2 business day. A week went by and no contact from anyone. I called a couple times but our agent never seemed to be at work and did not return our calls. After requesting to speak to manager John began to take over the service for us, he at least had some follow through with communicating with us. Then it became a we do not know what the issue is we need to contact Chevy to see what the next steps were. The last communication I recieved from John he was asking for $3200+ to tear down the truck in hopes that they can find the issue which we declined as again there were no guarantees. I requested to have our truck ready for pick and now they have a $440.00 invoice for diagnostics they ran. I would not have a problem paying the money had there been some results but 3 weeks later and the only thing I got was a request for more money, come on. Needless to say we will not be returning here for anything at all and mind you we bought 3 of these trucks at the time of purchase with this one. Do better Sierra.

Review №60

2021-12-18 00:31:23

The sales team have been very nice to deal with though the process takes quite a while (up to 4hrs). The service department was incredibly slow and I wouldnt recommend using them. Try your local mechanic. They dont have a large selection of cars on the lot at the moment but thats probably not a Sierra problem.

Review №61

2024-01-18 00:57:41

Quick simple and efficient dealing with Nick over the phone, and I just came to sign paperwork and pick-up the car. It was great to work with Nick S.

Review №62

2023-10-21 17:51:53

Jeremy, was outstanding at his job . He went out of his way to help us . We had a flat tire, before we left Jeremy offered to help fix our flat got us so we could drive our truck home . How many Dealerships would have done that . Excellent guests service. Way to go to Jeremy!!! Jeremy is the one you should help uou when you ho yo his dealer ship ❤️❤️❤️❤️

Review №63

2023-08-23 16:35:20

Joe Jimenez is the reason I continue to go to Sierra Chevrolet. From the first time he took care of me, to my repeat visits, he is outstanding in customer service. He keeps me updated through the day and is always very pleasant. My car is a company issued car that needs HOLMAN approval. Most reps do not want to deal with that. In fact, one of my last visits when Joe was not there, the individual had many excuses for why my car was not done timely. I later found out they did not call HOLMAN at all until I pushed the issue. Joe knows how to manage this and handles all quickly and effectively. Thank you JOE!

Review №64

2024-06-20 13:40:09

This dealership is my family. I have nothing but love and respect for everyone. I truly appreciate all that everyone does to make me feel at home.

Review №65

2021-01-04 04:31:29

Robert was amazing to work with through the process. He was dliligent and stayed in touch with us months in advance of my trade in. When I was ready, he answered all the questions my husband and I had and went to great lengths during the busy holidays to make sure we got the deal and vehicle we wanted. Steve in Finance was quick and efficient and made that gruesome paper signing process easy and actually fun with his conversation. It wasnt an ideal way to spend NYE but it was quick, efficient and without issue. I have already referred someone to the Robert and I have no problem doing it again due to his excellent work.

Review №66

2023-09-26 20:04:06

No wondering why their rate is so low!! I just walked out the dealer after 20 seconds of conversation with Mr.Cristian who as soon as I asked a price for a truck he added 2,000 por delivery plus 5,000 markup fees, soon I asked that I wanted to see different vehicle with what he replied that he just sales cars and that the high fees comes from the dealer. He was not nice so I just walked out. Hope his supervisor can see this review and train him better!!!

Review №67

2024-02-16 16:16:01

Jeremy was AWESOME!!! He was so helpful and made my experience a very pleasant one.

Review №68

2023-11-10 19:34:59

Elliott was amazing. The entire staff was amazing! They are super nice and accommodating. I would recommend going there to anyone! But make sure you ask for Elliott! He’s funny and personable.

Review №69

2023-06-04 08:25:05

Great experience. Thank you Alfonso Hernandez for your professionalism and for patiently working with me to try and find the best deal. I’m very happy with my new car and honestly I probably wouldn’t not gotten it if it hadn’t been because of you. I will 100% be recommending this dealership.

Review №70

2023-11-15 16:38:10

My service advisor Mr. Joe Jimenez, was very professional from start to finish of my recent 2013 Chevrolet Equinox Oil and Tire Rotation Service Appointment scheduled at 9:00am 11/13/2023.Thank you for everything!!Best regards,Luis A. Perez

Review №71

2024-03-29 22:08:43

Jeremy is awesome he helped me with everything I needed. He made sure I was taken care of. Thank you.

Review №72

2023-07-27 04:37:36

Alfonso was very attentive to my needs. I arrived with a specific budget in mind and he went above and beyond to ensure that budget was met. He was professional, friendly and truly made me feel at ease in the negotiation process. I am a very satisfied customer.

Review №73

2024-04-19 19:21:09

Customer service was excellent! I was greeted by Marvin who was friendly and very helpful.

Review №74

2024-05-13 21:15:09

Joe was very helpful throughout the entire first visit, Highly satisfied.

Review №75

2023-09-28 17:40:31

I was promised that rental vehicle expenses would be refunded if the issue with my vehicle was covered under warranty. The issue ended up being covered under warranty, however, they failed to refund the rental charges as promised. No reasonable explanation given. Decisions appear to be made at the unfettered discretion of service manager with no regard for customer’s reliance on promises made.

Review №76

2024-04-18 13:45:03

Jeremy was great, super easy and great experience. I will always come to this dealership for service!

Review №77

2024-03-18 21:07:21

Tanya at Sierra Chevrolet is always going above and beyond to make sure my family and I have a great experience every time.

Review №78

2023-12-30 21:29:15

Our experience at the dealership was excellent great customer service explain to me every detail I wanted to know about my purchase and guide me through the best learning process and applications

Review №79

2023-09-23 22:18:45

I was going to visit four dealerships, and I started at Sierra Chevrolet of Monrovia. I never went to the other three! It was clear to me that they heard what I needed and made me a good offer on my trade-in and a good price for the Chevrolet Bolt EUV that I bought. By the time I left the lot in my new car, I felt that I understood the details of how it works, how to manage the battery well, how to work the electronics, etc. Every day as I drive my new Bolt, Im happy I went there first!

Review №80

2023-05-06 19:17:42

My experience was amazing. Thought I couldn’t get into a new vehicle but both Luis and Alfonso were great to help guide me through the process. Both of these gentlemen were so patient and detail oriented. Walked us through every step of our purchase. Hats off to Luis gave us the hook up with many perks and followed up with us to ensure we were happy with our purchase and take care of any additional questions we might have!! Definitely will recommend Sierra Chevrolet and Luis to my family and friends. Thank you!

Review №81

2023-07-14 17:43:05

Andrew was a great salesman, he kept me updated on everything that was going on. He’s very knowledgeable on the cars and answered every question I had. Andrew went above and beyond making sure my experience was a good one.

Review №82

2023-05-28 10:06:57

Thank you to Elliott Amaya-Cruz, the Manager, & Nick in the Finance department!! Buying a car can be very stressful, however, these guys made the process so easy & efficiently. They were very attentive throughout every step of the way & made sure that we were taken care of. I’m very happy with the customer service at Sierra Chevrolet in Monrovia because they went above & beyond. They worked their magic to get the car that I wanted & I am very happy!! I definitely recommend this dealership, so don’t think about it twice!! Go get your car here!!:)

Review №83

2024-04-01 03:10:41

Great team to work with. Alfonso was ON IT and Rudy helped us make it work.

Review №84

2023-07-07 22:48:03

When I scheduled an appointment regarding my Bolt battery safety recall via the Chevrolet app (which sent to the dealer all info about my vehicle including VIN and so on), my expectations were:1. The dealer, Sierra Chevrolet of Monrovia, already has a battery for replacement. Otherwise, they would inform me about the absence, order the battery, and stay in touch for further assistance.2. They provide me with a car for the time my vehicle is under service.Reality:When I arrived on June 30, I was said that there is no car for me. I say OK because I didnt ask for the car in advance. So I ask to reschedule an appointment on July 5. I was promised by the adviser (I forget his name) that they will provide the car next time. Meanwhile, the advisor didnt even mention they dont have the battery for replacement!When I arrived on July 5, my expectations were:1. I will be dealing with the same adviser I spoke with on my previous visit.2. They are ready to serve my car.3. They will provide me with a car for the time my vehicle is under service.Reality:There was no adviser I spoke with before. There was no car I was promised to get.I was still not informed they have no battery for me. I was texted about the absence only a few hours after I left my car in the service.Thank God, there was one more safety recall regarding seat belt pre-tensioners, and this one was fixed. However, this issue was not my priority, unlike battery replacement. Now, I have to wait for their call and have no idea when I can get a new safe battery for my car.Since the Sierra Chevrolet from Monrovia didnt meet my expectations, I wouldnt give them a high rating. Honestly, I would prefer not to grade them at all, but they so importunately insist me on giving feedback.

Review №85

2023-05-04 21:53:52

Avoid this place if you can. We drive further to get our car serviced now because these guys are so bad. The first time we went for repairs they told us 3 days then took 7 days and the problem we went in for persisted. The second time they fixed one of the things we asked for but then forgot to fix the other. The third time the same but only after trying to charge us for something that was covered by our warranty. We are glad we checked and are also suspicious about what they charged us for for the first time. When going to pick up the car they told me to sit in the lounge area and they’d be there in 15 mins with my car. An hour later I went to find out what the hold up was and they said, “oh, we forgot.” The last time we turned on the car and the headlight was still out and they had forgotten to do it then claimed it was an electrical issue. We took it to another place and it’s just the bulb. I highly recommend avoiding this place.

Review №86

2023-11-06 15:37:48

I assumed that I got my discount that was sent to me via email and text....when I checked my receipt when I got home....no discount?!!?! In addition, it took a prolonged time to get my car as I was waiting outside. I almost went inside to ask if the technicians had forgotten about my car being brought forth. I did appreciate that you washed my car as that was what I was going to do when I got home.

Review №87

2023-08-22 21:08:34

Whatever you do, do NOT buy from this dealership! They wasted my time from 9 AM all the way until 2 PM. They even pulled my credit report and got me approved for a loan just to leave me hanging and sell the car for a higher price to someone who came after me yet the manager Tyler Sam kept saying “First come first serve” and don’t even get me started with Alfonzo who is the most unprofessional salesman I’ve ever seen. With gods blessings I have bought over 30 cars and this is the worst dealership I have ever seen. I have even text receipts backing up my claims. STAY AWAY.

Review №88

2023-05-24 15:22:36

Amazing!!! The sales manager Rudy Aguilar is the reason why we continue to return to Sierra Chevrolet. His exceptional customer service and attitude are reflected in his sales team as they also share his leadership style.I have purchased and traded in four cars and my daughter has purchased 3 cars for her children and has referred many of her friends who have also shared our positive experiences.As long as Rudy continues to be the sales manager at Sierra Chevrolet we will continue to purchase our vehicles there. Thank you to Rudy and his outstanding staff for everything.

Review №89

2023-06-01 07:58:50

First of all, if I can get a 12 to Edwin and our finance manager, I would this was probably the most I was treated so respectfully and so calm nobody push me we know exactly what we wanted and these two gentlemen made it so easy they deserve a raise so to the CEO of sierra Chevrolet. Please give a big bonus to these two gentlemen they made our, trip to your facility so enjoyable and I bought two vehicles that day because of how we were treated, I will be following up if the CEO and owner of this dealership follows through with how we were treated and then we were 200% satisfied on the kindness. These two gentlemen gave us also Andy treated so much respect on by my second vehicle on the same day I couldnt ask for more professionalism in these gentlemen, and please let them know that. Sincerely, William and Terry Zambrano

Review №90

2023-11-21 13:29:01

Joe was excellent w/his customer service skills ~took great care of my Trailblazer and I… Sergio in your parts department was great as well assisting me w/purchasing windshield shadeSierra Chevrolet rocks!

Review №91

2023-06-25 17:06:57

Elliot had great rapport and follow up. In closing, Andy was great as well. I highly recommend this dealer especially if you are looking to purchase an EV or an EUV. The purchasing process was smooth and efficient. Thanks Sierra Chevrolet!

Review №92

2023-07-08 19:39:01

Joe Jimenez was excellent! He was knowledgeable and answered all of our questions regarding our vehicle’s service. He provided us with good information about the service that was needed so we could make appropriate decisions.

Review №93

2024-03-01 21:12:55

Everyone we had contact with were helpful and courteous. We would recommend this dealership.

Review №94

2022-12-21 18:16:36

Theyre customer service is awesome.I recently had my car chevy worked on. They were very straightforward with my diagnostic report. No hidden fees. They were timely and gave me updates. They even gave me a lift ride back home. Tanya is very good. She is helpful, nice, and always answers my questions.

Review №95

2024-01-24 15:49:58

The experience was great, they had me in and out in about an hour. They also informed me of other things that need to be done

Review №96

2024-04-25 14:09:24

I was helped right away and the service was completed in a reasonable amount of time.

Review №97

2023-04-26 13:45:28

From start to finish, my experience was great. Nick helped me get the vehicle I wanted, after months of searching. Everyone was nice and helpful. Car buying is not fun but Nick stayed with us every step of the way. Truly grateful for Nick and Andy.

Review №98

2021-07-24 15:44:39

I want to thanks Sierra chevrolet and all the people that helped me find the perfect pick up truck for my family!.Cristian Zuno, Jose Palacios, and Rudy Aguilar have the best customer service I have found in any dealer. Great prices and awesome customer service!

Review №99

2023-09-15 23:27:12

Its always awkward to walk into a dealership feels like the sales people rush to you and pressure your to the point were it becomes uncomfortable, But not here I loved how welcoming and friendly Paola Menendez was she made the experience feel pleasant and enjoyable. She was very helpful and answered all of our questions and concerns. I definitely recommend coming in and checking their inventory, ask for Paola Menendez.

Review №100

2023-10-01 20:29:38

We were in the hunt for specific Chevy Trax and our salesman Luis Urias was very prompt, helpful and attentive to what we needed. He had excellent communication and knowledge of our vehicle, and even took a video for us before we went into the dealer. He did a great job of making us feel comfortable with the numbers and did a thorough explanation of several different options for us. The whole process was not stressful at all and we also delt with Sales MGR Rudy, and finance rep was JC. All and all very pleased with Sierra Chevrolet!

Review №101

2023-11-05 22:26:10

I just brought my car in for an oil change. it was done in a timely manner. i always use the Sierra Lyft home and back to pick up my car. No problems at all. thx again Sierra Chevrolet!

Review №102

2023-02-16 00:58:54

I had a negative experience with this car dealership. The sales person named Diego initially provided me with a price for a car I was interested in purchasing. I told him that I was from other town and need to drive long hours to come and he said he would be there. I drove two hours to visit the dealership based on his price. When I arrived, I was told Diego was not working on that day and he texted me to work with Luis. Then Luis added an additional $5,000 markup and $2,950 in accessories, which was not disclosed to me beforehand. This was disappointing and made me feel like I had wasted my time. I would advise others to be cautious on such deceitful tricks and do their research before visiting this dealership.Even I feel those markup or accessories are ridiculous, I understand this is their right to take advantage of people who need cars. However, it is not moral to trick people to the dealership without giving an honest quote upfront when they ask.

Review №103

2024-01-23 18:24:01

Excellent customer service. Helpful, professional, and friendly staff. Was pleased with the amount time it took for them to service my vehicle. Very satisfied with my experience.

Review №104

2023-11-11 04:23:18

Salesperson I messaged with told me he had the car I wanted and sent me video messages with the car. But when I arrived at the dealership I was told that car wasnt actually available. Sales people need to give the right info

Review №105

2024-02-12 20:31:35

Thank you for the excellent service with my car purchase couldn’t be happier… love my new car

Review №106

2024-02-24 13:51:50

My failed battery got fixed, but I still dont have my faulty third row access latch replaced

Review №107

2023-10-27 21:07:01

Marvin was extremely helpful and got my car fixed and back to me extremely quick. This experience was definitely way better than my previous experiences with a different advisor there.

Review №108

2023-01-16 23:30:39

I’m not sure where I really need to begin since this dealership has done so many dirty things like selling me a Lemon or selling my trade-in before they were allowed to and then selling me a brand new truck that was overpriced and not even completely put together upon delivery and still have yet to completely put my truck together now 80+ thousand dollars later I still have a vehicle is that completely complete and no one wants to return my phone calls or help me. I believe now we are leaning towards legal action stay away from this dealership. Now I’m on the hook for another truck they don’t care. Once they sell u a vehicle’s it’s clear how little they care. I wish I read the reviews before buying here

Review №109

2023-10-17 07:38:18

This is a no-nonsense dealership. Nicholas in sales treated me right. I got a great deal when other dealerships were playing games. I would recommend this dealer to friends and family.

Review №110

2023-02-28 15:12:12

I’d like to say a few words about Joe Jimenez, my Chevy Service Advisor, Every time I have my Truck serviced, Joe always can take care of any concerns I have, keeps me updated on my vehicle. He is very knowledgeable and shows he cares . If you have a program for Employee of the Month, he has earned it,Now a days Employees like him are hard to come by, ( he deserves a raise he earns it every day). Nice to have you as my service advisor.Rudy

Review №111

2023-04-13 14:44:56

My sales consultant, Alfonso Hernandez, was extremely helpful! After having my car totaled in a traffic accident, Alfonso was genuinely empathetic to my plight and answered all my questions in a manner which I understood. He was very methodical and covered all the bases and made the purchase of my new Chevrolet Traverse less painful than it could have been. Alfonso is a credit to proper training and guidance given to him and he is an asset to your organization.

Review №112

2024-03-18 21:35:32

Marvin, my service advisor was very good at communicating and attentive to my questions.

Review №113

2022-08-30 03:36:48

I had such a good experience buying my car at Sierra Chevrolet. All The staff is very friendly. Cristian,and George ( my sales guys) respected my budget concerns. I never felt pressured. The whole team made me feel welcome and willing to help me get the best deal.I would definitely bring a family member or friend here to purchase a car. I will be a returning customer.Thank you to the team at Sierra Chevrolet and Thank you to Mike Hoffman for a great experience!

Review №114

2017-05-02 18:19:50

Great place to buy a Chevy, will definitely come back. Ive been purchasing Toyotas and Hondas all my life. This was my first Chevrolet purchase ever, Im actually impressed with the quality and features with todays Chevrolet. Hopefully I can get a Silverado in the future, great quality cars. Im happy!

Review №115

2023-12-15 22:45:54

The service was fast, polite, and and also took care of all the issues of my car. the rental car service was easy and fast.

Review №116

2023-05-19 22:22:10

Christopher Parra served us well! He must have been an excellent student because he is very knowledgeable about Chevy products.We went in knowing all the things we needed in a truck and thought we knew exactly which truck wed buy. Chris was a great listener and led us to the Chevy Silverado High Country (not what we had planned on buying). It has all we need and more without compromising our budget. We look forward to our first road trip in our new truck!

Review №117

2023-07-14 15:53:47

Took in my truck for a diagnostic and AC was working great and air would blow out cold, but after I picked it up the AC is not working anymore. They continue to state they didn’t touch anything on the truck when clearly they did as they even left a bracket and two covers from the engine on my passenger seat. ( the bolts to hold the bracket are missing) I will not go back.

Review №118

2023-04-20 04:36:00

Alfonso Hernandez was very helpful when I needed a car in short notice. He stayed late and came in on his day off the next day so he could make sure I was properly helped and was able to buy the car I wanted in time

Review №119

2023-08-29 00:30:07

I would recommend the service that this dealership offers. I traveled from Denver to California and Jeremy did everything in his power to have my truck fix as soon as possible. I would like to thank Jeremy for helping me.

Review №120

2023-05-26 15:28:55

Everyone was very kind and helpful. Our questions were answered with proof and explanations. Everyone hates going to dealership but I really enjoyed being at this dealership. My wife and I were treated with respect and loved the environment this dealership provided.

Review №121

2024-04-30 16:50:53

Everyone was friendly and made the purchase easy and fast.

Review №122

2023-04-24 15:32:57

Great Customer Service. Fast, friendly and no hassels. Sales people were very accommodating, super nice. Everyone made me and my family feel very welcomed. Will definitely recommend to family and friends, so happy with my new car.

Review №123

2023-08-16 17:30:39

Good people who do their best to meet your expectations. They may or may not meet them every time but they do try. My car is a 18 year old Corvette and they always find the parts it needs.

Review №124

2023-04-04 01:39:19

I searched for a Dealer for a Few Days but once I Called Sierra Chevy of Monrovia, I knew Where I was Taking My Truck . Then I thought this was at a Different Location so I had Cancelled . Back on the Phone but No One Greeted Like Sierra Chevy did, So I called Back Set an Appointment. That when Ms Tayna R. Greeted Me and Explained The Whole Process . She Made Sure I Was Comfortable and Understood. She Guided Me to the Lobby and My Truck was already On it Way to be Serviced . And I Was in The Lobby, Then She Texted for an open line of Communication while I was there . I was Aldo Greeted by Douglas S. And He Checked on Me asked The Type of Service and For What Vehicle . Small talk for a moment as He was Working, thought it was Nice as Today Everyone is always in a Hurry . I believe it was like 3 hours or so But I thought it was Quick, probably due to the Checking on from Ms Tanya & Talking to Douglas . That How One Makes Time Fly . Had Great Service and My Truck did too .Thank You Ms Tanya R. & Team for the “10” Service .Tony

Review №125

2024-03-15 15:08:14

Worst service dept ever! They keep your car for a week and don’t even touch it

Review №126

2023-09-24 20:17:23

Sales rep. Paola was great! Very knowledgeable, understanding and patient. She was very respectful and so sweet. What customer wants, customer got!

Review №127

2023-04-01 05:03:06

Our experience was great, Andrew and the sales team went out of their ways to make us feel comfortable every step of the way. This is the second Silverado we bought with in a year, Andrew was the reason we came back, his expertise and knowledge is second to none. Andrew is our go to guy.

Review №128

2024-03-14 14:57:44

Thank you joe jimenez for your recommendations and advice. Excellent service every time.

Review №129

2021-05-22 14:15:24

AT this point I am seeing a trend of how this Dealership chooses to do business. Unprofessional, Incompetent and Sloppy.Check engine light recently came on, took it in, they kept it for a day, I get a phone call that the car is done and ready. After picking up the car, check engine light comes back on 30 mins later. Take it back this time the vehicle is there for 3 days, again they tell me the problem is fixed. I pick the car up, the following day, check engine light comes back on. I call the dealership, they tell me that the mechanic did check it and it was good. I asked for the list of codes that made the check engine light on, then I was told he didnt print them out. So in other words all the mechanic did was clear the check engine light and not check my car.I talk to the Service advisor and tell him I need the car fixed, put a different Mechanic on it. someone who will FIX the problem.Now, I have to take the Vehicle back, one week later they magically have all the codes that may be causing the check engine to come on. Something in the tune of $3500.00 for oil leaks. The car sits there for a month, without anywork being done to it, I never even received a phone call from the service advisor ( Abe). The excuse I got was that the mechanic was overwhelmed with work and there was no engine bay available.A month a half later, picked up the Car, on my way home the car is smoking and leaking oil, there is oil splattered on the top end of the engine. I wanted to check the oil and noticed that the dipstick was broken.Take the Car back to the dealership, one week later the car is ready. I pick it up drive it home, only to notice now, it is not only smoking but it massively leaking oil, when I called to speak to the Service manager, she was rude and condescending. Wow, Really? You have had my vehicle for over 2 months, charged me 3500.00 and provided the worst service I have ever received, from the Service advisor, the mechanic and the Service Manager.Talked to the General Manager, Mike Hoffman, who is a poor excuse of a manager, he offered NO APOLOGIES for this debacle, the terrible service or terrible repairs or lack thereof that was done on my vehicle. Very pompous and matter of fact, his answer was the vehicle is now repaired so he didnt see what the problem was, or why I would be requesting my money back on the labor charges, excuse me, if you as a general manager are satified with this misrepresentation of Chevrolet and Chevrolet service, I can assure you that this WILL BE THE VERY LAST CHEVROLET I purchase in my life and furthermore this is a great explanation of why the SERVICE is so POOR

Review №130

2022-11-08 22:56:15

Great experience dealing with Isaiah Moran, great representative over at Sierra chevrolet. He took care of Me from beginning to end. Absolutely a great experience. I would definitely recommend friends and family to go over when they need a car.Very smooth transaction. Very pleased.

Review №131

2022-05-29 17:35:00

Tanya in service was delightful. She was personable and professional. Ricky and his team were also very impressive. We got into a mishap (ran over a parking stop with our Volt we had just purchased). We were scared we did major damage to the undercarriage of the car but all that happened was the liner was ripped off and we got a cosmetic gash on the floor pan. Your team understood That we wanted to take the car to 40 year friends of ours from church that own a body shop. The Sierra Chevy team was more than cordial facilitating the tow and getting everything ready giving me a minimum charge of $100 for the diagnosis. My overall experience at your dealership could not have been better. I look forward to bringing our Volt for regular service. God bless you all!

Review №132

2022-11-05 16:42:40

I made an appointment to have my oil changed and Joe Jimenez assisted me. I have dealt with Joe before, and he has always been very professional, courtesy and friendly. Thank you again Joe for your continued professionalism, courtesy and keeping me updated during the service.

Review №133

2022-07-05 17:27:32

Sam Alfi has done a wonderful job at ensuring my buying process (out of state) was wonderful. Moreover, along with the finance team, they were able to get me through the whole process in about an hour (which is much better than other dealers Ive dealt with). Anytime I have questions, hes been available to answer them, too. If youre looking for a salesperson to make the buying process easy for you, please ask for Sam.

Review №134

2022-12-26 17:02:23

I came to Sierra Chevrolet with the hopes of purchasing a new 2022 Chevrolet blazer. I also wanted to sell my older vehicle back to the dealer as a trade-in. This was my second vehicle I had purchased through Sierra Chevrolet, but my first time trading in a vehicle. Needless to say, I was a little bit confused with the process, but Isaiah Moran helped me throughout the entire process. He was extremely helpful, kind, patient, and he answered all of my questions. From the second, I inquired of the vehicle to the moment I left the dealership with my vehicle. Isaiah made me feel as if we were friends/family and he seriously had my best interest at heart. That is really hard to find when making vehicle purchases. I had gone to another dealer that was much closer to where I reside, and I did not have nearly have a good experience as I did here at Sierra Chevrolet with Isaiah. I would 10 out of 10 recommend anyone purchasing a vehicle to make the drive out to Monrovia and visit Sierra Chevrolet.

Review №135

2023-07-25 21:20:21

Elliot our salesperson was amazing! Tons of energy and laughs, made the car buying experience a great one! Nick in Financing was also amazing! 10 out of 10!

Review №136

2023-06-29 00:39:34

Purchased a 2023 Silverado 1500 at Sierra Chevrolet Monrovia, Ca. Customer service was horrible by the sales rep (Richard). Sales rep made me feel pressured during my purchasing process. After purchasing the vehicle, only one key was provided, promising to provide the 2nd key in a few days. Its now been 2 months after several calls to the dealer without a response or spare key. Id would never purchase another vehicle from this dealership. However, I love my Chevy Silverado 1500!!

Review №137

2024-01-17 16:41:25

John was friendly and extremely accommodating. He heard and understood my needs.

Review №138

2023-02-12 21:59:53

Steer clear of this predatory dealer. They are the absolute worst. Made us haggle for 5 hours trying to convince us “markup” is still a thing. Lied to us multiple times. Told us that dealer ad-ons were already installed on the car which was the reason why we had to pay for it. Then made us come back after the purchase to install the dealer ad ons. Tried to sneak hidden fees back into our deal in the final paper work print out. The worst part of all, gave us 8% interest rate on a 830 credit score with All bureaus! Their strategy is to tire you out, make you so mentally fatigued that you agree to whatever they ask just to leave. After2 more hours of haggling over the ridiculous interest rates they were posing they said their “bottom” rate was 7%….. later we found out that 4% was industry average at that time for top credit like ours. Over all snakes, don’t trust them they will snake you every time. They wanted 5k over msrp and they got it between the 1k dealer all ons we paid for and the inflated interest rate they stuck us with. Which meant haggling for 6 hours was pointless. They made sure they got what they wanted in the end. Do not trust, do not buy.

Review №139

2023-01-25 21:42:00

Lucky my extended warranty is still good or it would of cost alot. although not sure why you couldnt give me a new battery for my key fob? i mean lucky for me with warranty a new fob was only 130$ instead of 499$ I was at another auto shop and they gave me my 2032 button battery i needed for free. so now i have 2 fobs old and a new one at least just in case something happens but yeah thanks guys

Review №140

2022-11-07 17:01:05

I took a risk and bought a used car through Sierra Chevrolet sight unseen. Alfonso Hernandez was great to work with and even drive an hour on Friday night to deliver the car to me. Everything was as promised and when the passenger seat got stuck after a couple days, they immediately offered to take a look and fix it.

Review №141

2023-07-26 13:12:21

Extremely knowledgeable and helpful staff. They stayed open late for me due to my work schedule and I very much appreciate that. I will definitely buy my next Chevy from Sierra.

Review №142

2023-12-21 19:23:56

Pricing for service was not what I was quoted on the GM app. Took too long to retrieve vehicle after all paperwork was signed.

Review №143

2024-01-04 18:50:46

I had great buying experience there. Look for Alfonso. They didn’t force me to buy unnecessary stuffs.

Review №144

2023-05-09 14:39:21

Nice experience. No pressure once they got to know I wasn’t a fast sell. Nick Scammacca the salesman was very helpful. Andy the assistant mgr was also pleasant to work with.

Review №145

2023-11-01 16:46:50

Tanya Ruiz was so helpful and always friendly. I always make sure to Book my appointments with her because she makes things easier!

Review №146

2023-06-27 02:18:38

Using wrong information someone named Maria bought an equinox from this Chevy dealer and they are using my email address. I need to correct it I’m tired of four or five emails a week from this dealership not only is the dealership emailing me, but now Cyrus radio.

Review №147

2022-12-15 12:27:20

I really appreciated how John Twiford kept me updated on the progress of my truck repair. I never had to call to check on whether or not they had diagnosed my problem or if they would be done when I hoped. John always beat me to that call. Best service I have had here so far.

Review №148

2022-12-04 08:53:39

Alfonso Hernandez and the entire Sierra Chevrolet team were great to work with. They were nothing but professional, courteous, and helpful from beginning to end. They offered water and coffee while I waited and helped me from beginning to end. Would definitely recommend.

Review №149

2024-01-14 17:40:55

Christian Zuno made my deal at sierra chevrolet nice and smooth . Satisfied with my purchased

Review №150

2024-03-14 22:17:35

It was good pricing could have been better but its done

Review №151

2024-04-17 17:03:08

Alfonso was a great sales associate and was super kind and friendly

Review №152

2023-07-22 21:48:59

I had a great experience at Sierra Chevrolet of Monrovia! Richard was extremely helpful and willing to work with us on the purchase of our new vehicle. I highly recommend Sierra Chevrolet of Monrovia.

Review №153

2023-06-10 17:07:38

Our Sales Person Nicholas Scammacca was awesome. He was very patient and answered all of our questions. Nicholas Scammacca was a great salesman because he was not pushy or trying to talk us into any vehicle just to make a sale. I would recommend Nicholas Scammacca at Sierra Chevrolet as your next car salesperson. Thank you Nicholas Scammacca!

Review №154

2023-04-11 14:42:56

First time to your dealership and this will now be my go to for service etc. Gerardo was excellent. Friendly and helpful. The dealership where I bought the car overtightened the wheel locks. Gerardo remedied the problem and I couldn’t be happier

Review №155

2021-10-11 13:51:58

Im very satisfied with make business with you. Especially wants to thank to Karen for her special attention she did the best work to get me the best deal for my purchase and the financial gay Steve did a great job explaining everything on the purchase contract. You a excellent team I never experienced a attention like these in others dealers. Thank you

Review №156

2021-06-11 21:09:17

Douglas was amazing to work with. He was able to answer every question we had, wasnt pushy at all and we felt like we were working WITH him to find the right car for us. Steve was in financing was also super friendly and helpful. Walked us through all the paperwork, was very straightforward and really helped make the entire experience so much better. Would highly recommend to anyone.

Review №157

2023-02-03 03:15:19

I visited the dealer on 02/02/23 to view a 2023 bolt I was interested in, a sale person by the name of Richard was helping us, he was friendly and approachable. However, when it came time to talk about financials, he surprised us was an added dealer option of $3k, which was close to 10% of the MSRP of the vehicle. It would have been nice if they listed this on their website instead of having wasted my time going to the dealer to find this out. If youre looking for a dealer without ADMs look else where.

Review №158

2022-08-12 13:22:10

Alfonso was a very proactive salesperson. He not only reached out to me and answered my questions promptly, but he also followed up with during a time when the market for EVs was very aggressive. I appreciate his efforts and expedient professionalism and I look forward to doing business again with him at Sierra.

Review №159

2023-04-21 03:21:39

I brought my vehicle from Sierra Chevrolet and brought the 1 year maintenance. I went back to get my vehicle serviced and they took 2 days for an oil change. When I would call to get an update on my car they would inform me the manager wasn’t available and they couldn’t provided me with an update. So I went in to check in on my car and decided to take it since it was just sitting there without being serviced.

Review №160

2024-02-29 13:42:20

I always make my appointment online. The salesperson, in this case Joe, was very helpful in detailing what the cost would be and kept me appraised of when my car would be ready.

Review №161

2024-02-01 23:56:34

Will and Luis were very professional and went above and beyond to make sure I get what I was looking for.

Review №162

2022-07-07 23:46:38

There service shop is now on my Do NOT visit list. I am not the only unsatisfied customer; I saw another customer were arguing about the repairing service while I was there. Here are the reasons that I don’t want to visit anymore. (1) can’t keep up the words. When I dropped the car, agent said would give me a call in the afternoon for the status. I waited until 3pm, no one call me, so I called the shop 3 times and left 2 voicemails. By 6pm, the shop is closed and no update & no car. Next morning, I went to shop and found out they had no phone for weeks already. (2) They’ll charge you for known issue as diagnose fee if you don’t repair it. Dorm light switch is not working and feel vibration on front axle, that’s the symptoms I told the agent. They charged $200 for diagnose cause after “diagnosed” they found out dorm light switch was worn out & vibration was caused by uneven tire wear. Agent told me; the diagnose fee was $400 due to tensive testing but he dropped to $200 as curtesy. And he is willing to wave the charge if I do the repair (close to 1k). It’s car less than 3 years and dorm light worm out already?! I only used twice. Chevrolet is known for good customer service, certainty, Sierra Chevrolet has disgraced that reputation. I am not going back there to do any maintenance work at all. Not just pricy but can’t keep the words and unreasonable charge.

Review №163

2023-09-22 15:32:13

Tanya was very communicative throughout the whole experience. As soon as the issue was found they wasted no time to get the part ordered and installed as soon as it was received.

Review №164

2021-03-12 14:54:45

This was our second purchase with Sierra Chevrolet and I cant express enough gratitude towards sales and finance team! Gus (our sales guy) was fantastic with scheduling our appointment and ensuring availability! Lorenzo (our sales manager) worked out a fabulous deal with us that we could not pass up on. It included Gap and platinum extended warranty! Once we transitioned to financing with Steve (our finance guy) it was smooth sailing! Steve was great with conversation along with very thorough explanations as to what we were signing. He even suggested a great date night location fir my hubby and I! I really look forward to working with them again when we return to purchase our truck!

Review №165

2022-06-02 18:40:20

Very disappointed with our visit to Sierra service department unit. We took our Chevy Suburban due to having a similar issue that we had previously had them address a week after we purchased our vehicle. Twice, the engine dies while in gear and they state its just a battery issue. This issue seems very unlikely because the engine stops running COMPLETELY. They insisted on this being the issue regardless of me recommending to check the main computer. We asked for our battery back so we can check it ourselves to see if indeed this is the issue and they have not called us back. Also, when we picked up the vehicle, none of the settings are in the car. The dome lights and lights on floor (when you open the doors) are not on. The thing is we KNOW there is a bigger issue going on here and even though we are willing to pay a deductible to get it fixed, no one seems to care about this. My familys safety is on the line and I need answers.

Review №166

2021-10-01 23:34:43

Nelson was great, but the fact that I had scheduled an appointment to have my transmission looked at 1week later, I never once received an email nor a phone call to tell me that the one transmission technician that the dealership had would be out sick. Luckily, I called to cancel the appointment and then called again to reschedule and when I spoke to them a third time to see if I can come in sooner, they did not have my appointment in the books. I understand if people are sick (especially during this critical time), but what I don’t understand nor can I forgive, is poor lack of communication. I have scheduled my appointment with another dealership that will take care of my service.

Review №167

2022-11-09 17:02:47

I recently had a service at Sierra Chevrolet. John, Terry, Tonya and Harmony were awesome. Took me right in, notified me of status and was done on time. Definitely I felt some VIP treatment. Ill be back.

Review №168

2020-09-28 15:41:53

I had a great experience with Cristian as my sales manager and Steve as my finance manager. Both were excellent with providing me with the right information to make my decision to come back as a customer to purchase another lease with Sierra. Cristian was very good at getting me the vehicle I wanted and was very kind throughout the process. Steve was excellent at walking me through the numbers and details of the lease agreement.

Review №169

2021-05-01 04:48:28

Alfonso was a great salesman who served us well. He was great help and very knowledgeable. It was the best experience we had. Steve taught my son every step in signing the documents. In cannot thank him enough. Great service.

Review №170

2024-02-06 22:55:26

Great service with Marvin. Took care of what I needed to get done.

Review №171

2023-05-08 16:42:14

This was the 2nd time coming to this dealership where I was well taken care of! Tanya is awesome and kind! I definitely feel like my truck is always in good hands here.

Review №172

2021-07-26 13:41:34

Lorenzo and Jose were awesome. They helped me as much as they could, I was hesitant at first, but they put me at ease and made the purchase easy. We spoke in person, I walked away since I wasn’t sure if I wanted to really buy a new vehicle. They weren’t aggressive at all, they told me to take my time and we eventually made a deal. I highly recommend dealing with Lorenzo and Jose @ Sierra Chevrolet.

Review №173

2024-04-09 21:01:43

It was great service and affordable prices as well.

Review №174

2020-08-20 19:45:31

For the most part, the service experience was fine. My problem, and why I did not provide a better rating, was I called after I dropped by car off and requested in addition to my oil change I wanted the tires rotated. When I arrived to pick up my car the following day, I was assured the tires had been rotated. They had not. I do not appreciate being LIED to. The instruction had not been added to the paperwork, which is why it probably did not get done, but I was so annoyed at the service person telling me it had been done I just left without getting the tires rotated.

Review №175

2023-10-02 22:35:31

My service advisor Marvin was very helpful in contacting the warranty company and getting the services needed approved.

Review №176

2020-11-13 22:18:57

My service representative was Abe.He was really knowledgeable and extremely courteous to what I needed. He went about my car situation very professionally. It brought great relief to know that my car was in the hands of people who really knew what they were doing.He not only moved my car up the line to get it checked first but he also helped me with the shuttle bus. Abe communicated with me throughout the day on the status of my car. I greatly appreciated his intentionality.I will definitely be back in the future for any car repairs!

Review №177

2023-04-28 10:43:08

Nick provided excellent customer service and transparency since we first met, always providing honest information about purchasing a new family car. Overall great experience.

Review №178

2022-07-22 17:13:41

Went in because car wouldn’t start. Had already had it looked at and Told them I needed the ECM replaced. They still charged over 800.00 to diagnose the problem. Went to pickup car and they had only programmed 1 key and 1 remote!!!! Long story short they charged me another 350 to program because the said they had to link with Chevy to do! Shouldn’t you program all keys and remotes at the same time……and I guess it made them feel better that they took 40 off the price!🤷🏽‍♂️ And also Called to say we need to do this and that because the cars running ruff…………another 400.00. Total bill 2400 and change!😡

Review №179

2022-11-03 13:06:08

Denise Truet, I had gone and called many Chevrolet dealers throughout California lookin for a specific work truck and found a variety of responses. One dealership felt like they were doing me a favor and didnt have the time of day for me. Other responses were fair, but eathier didnt specialize in these trucks or just didnt know, maybe they were new sales people. But, but Denise Truet had immediate answers to my questions and the resources to provide a great service to my company. We did everything over the phone and she showed me considerable attention even while assisting other people at the same time, I could tell how busy she was. When I finally met her in person I was pleased to meet a humble and caring sales person who wil definitely be saling me new service trucks in the future. Thank you Denise Truet

Review №180

2017-09-17 06:50:18

Everyone was so patient and polite. We bought my car here and they really broke down the contract for us so we could understand everything. We loved the experience so much that we can back here 6 months later to buy my husbands car. They gave us great trade in values, great deals, and an overall great experience.

Review №181

2019-03-23 21:36:55

Honestly, I only ever write good reviews and try to just stay away from places that disappoint. But this place was awful. I’ve only ever had great experiences at Chevy dealerships, so this place was extra frustrating. Our “appointment” for an oil change took over 5 hours. We were originally quoted 2.5 - 3 hours when dropping the car off (which is still crazy for an appointment), but this small, routine maintenance ended up consuming more than half of our day. Not to mention, we were placed on hold for 15 minutes+ at a time when calling to simply check on our car. The only positive to any of this was the nice customer service guy that kept transferring our calls and finally had to personally check on the car himself. “Said guy” is too good for this place. Long story long, stay away from Sierra Chevrolet. I know I will.

Review №182

2020-09-22 19:53:36

I have been a salesman at a competitors dealership for 13 years. I know what really goes on at a dealership and I know very well how the service department (writers, techs, etc) operate.The online appointment system failed completely. (As to be expected) but ....When I arrived I was greeted promptly and helped out by Abe. He was gracious, did not complain about the fact that my online appointment wasn’t there, and very quickly and efficiently took my truck in and gave me realistic parameters on what to expect. He offered many different options in regards to getting me back home or back to the dealership when the vehicle was done.Abe stayed in contact with me through out the day in a very professional unobtrusive way and was more than willing to break down all of the details of the service and its costs when I arrived for pick up.The man was articulate, helpful, easygoing, focused, knowledgeable and quick.Abe is obviously an asset to Sierra. Especially during the current economic times as they pertain to the auto industry.YOU NEED PEOPLE LIKE ABE. GIVE THAT GUY AN EFFING SPOT BONUS OR SOMETHING! No joke.

Review №183

2022-09-06 21:38:30

Jeremy Cesena helped me with the many services my vehicle required after 100k miles - everything completed within a day. He is a great communicator and very friendly. I would recommend inquiring for Jeremy’s services when you visit Sierra Chevrolet.

Review №184

2022-09-23 21:57:43

Get ready if you are planning to buy a new car from here. Never in my life have I ever heard of a dealership adding an additional $5,000 on the sticker price. They said because the car is in demand! Then maybe they should change the sticker price! It is amazing how you can be ready to buy a car and they put a bad taste in your mouth.

Review №185

2021-10-21 13:47:15

Doug has been great helping out with any follow up questions after the purchase. He was also very helpful on the front end. Did not hesitate to answer any questions i had since the truck I was looking at had not arrived to the dealership.

Review №186

2021-05-07 15:24:58

My new car purchase experience was great. I couldnt be more satisfied. Thanks to Jose the sales rep that sold me my car and Steven from finance for explaining all the financing in details, as well as everyone else at Sierra chevy that help me that day. Thanks for making this purchase easy.

Review №187

2024-04-23 16:42:22

Easy to work with, efficient, and everyone is polite and respectful.

Review №188

2021-01-24 00:26:13

The service representatives were very nice and helpful so 5 stars for service reps. I was told it would take a few days and then was told they were backed up and theres only one guy that can work on this particular job so it would take a few (more) weeks (1 stars for efficiency, I would have taken it somewhere that was able to do if quicker). They offered me a rental at least after a week (3 stars for offering the rental, but should have given me something right away if they knew they would be backed up weeks). Finally 1 star for not charging my car battery. Its a volt so I can drive on gas as well, but come on. If youre going to keep the car for weeks, the least you can do is charge the vehicle. Average is 3 stars for this visit.

Review №189

2023-12-27 15:12:41

We had a great experience. Edwin was great and treated us well.

Review №190

2020-10-04 00:08:33

Karen the sales associate was so very helpful and she made it possible for me to drive off in a new/used car. She was just great wonderful. In the finance dept. Steve was very informative and did everything accordingly and explained it well, thank you both so very much for my first time buying experience.

Review №191

2019-08-03 22:43:47

Transparency! Wow, Ive owned and leased quite a few cars, and this was the first dealership that within a few emails, I felt FULLY confident that it was the right decision! Upon asking about a lease offer I saw on the Sierra website, Corey - Sales Manager - emailed me all the details - including fees, residual value, money factor - all the information I needed to feel assured I understood the lease terms. Ive never had such wonderful transparency - ever.I headed to the dealership and realized I needed more time to decide. My sales person, Cristian Zuno, was patient and understanding. I realized that I wanted a particular interior option, and let the dealership know. They found the exact car I wanted, and I picked it up that next weekend. I sat with Corey, all paperwork was ready. I then sat with Steve in finance and he was incredibly thorough - like Ive never seen before. The whole process was so smooth and fast - I was in and out in under 30 minutes with my Bolt Premier!

Review №192

2018-10-02 23:36:44

I couldnt be more impressed with the level of service I received from Sierra.After going to a few other dealerships in the area, I was referred over to Sierra Chevrolet.From the moment I walked-in I was treated with respect, and could tell that your team was genuinely interested in earning my business.I initially worked with Gus, Rashad, and Edward, who took me on a couple of test drives and explained the features of the cars I was interested in. They were very knowledgeable, and took their time to ensure I understood everything.Then I worked with Rudy to go over purchase options on the car I selected. Rudy took his time and explained my options, including the rebates for electric vehicles. Even though the dealership was very busy, I did not feel rushed, and everyone took their time with me.I was very impressed that Rudy and his team were not pushing me into getting the car. In-fact, Rudy told me that if I was able to wait one day, he would be able to get me a better deal since he could speak to another department the next day. Even though he could have closed the deal on the spot, he did what was best for me as the customer, and took additional steps to get me a more favorable deal. Very impressed!Rudy came through with his promise, and called me early the next day to tell me everything was approved. He then set an appointment for me to come-by that day to meet with his partner, Corey, so that I could be in and out as soon as possible.The process from there was seamless. The car was cleaned, washed, and charged; ready to roll. Corey was super friendly and helpful, and explained additional features on the car. I sat down with Steve in the finance department, and he explained all of the finance details, and gave me lots of helpful additional information on my new electric car. Steve continued the trend of not being pushy, and taking his time to ensure I understood everything I was signing.The most impressive part came at the end of the purchase. My wife needed to sign a form for our trade-in, but she was unable to make it down to the dealership for a few days. Corey and Rudy arranged for Gus to drive to my house (more than 15 miles away) in rush hour, so that my wife could sign the form there. Gus showed-up on-time, explained everything to my wife about what she was signing, asked us if we had any other questions, and was friendly throughout the entire process. UNBELIEVABLE CUSTOMER SERVICE!Anyways, super impressed across the board. Thanks for helping me out.Keep up the good work!

Review №193

2021-02-01 16:07:04

As part of the Chevy complete care package, my tire rotation and vehicle inspection was complimentary for the first year after purchasing the car. Both items were completed. However, I would have liked to have known what items were being inspected since it is an EV. I would have also liked to have been notified when the car was ready and as it waits, be plugged in to charge before I arrived. That would have been excellent customer service in my opinion.

Review №194

2022-05-23 17:32:59

Elliot the sales rep made the purchase experience easy and great. He was always attentive and communicative. He made me and my wife feel well taken care off. Thank you.

Review №195

2020-08-03 18:49:20

The team at Sierra Chevrolet was simply amazing. The pricing is extremely competitive and the team we worked with went above and beyond to make my Dads car buying experience great. Karen, Lorenzo (Sales Team) and Steve (Finance) were so patient with answering all of the questions my Dad had. I highly recommend you visit them if you are in the market not only for a vehicle but for great service. I cant thank them enough. They have gained a lifetime customer.

Review №196

2021-04-19 01:32:24

Service did a good job repairing my car, replacing the defective air bag (recall) with my first appointment, and the control panel for the A/C and heater, and the rear door lock for my second appointment. Plus they were great in arranging a Lyft ride for me so that I wouldnt have to hang around the dealership for a good part of the day. The only thing I would recommend is that they call me as soon as my car is ready. For both jobs, I called to check on my cars status because it was beyond the estimated timeframe. Both times my car was ready, but they just had not called to let me know.

Review №197

2018-05-03 04:18:26

I wish that I could leave 0 stars. This dealership is awful. I had the worst customer service from Roger Flores. I was lied to by him and the finance person that was working at the time. Both were rude to me and ran my credit so many times when they said they were going to run it once. I called back to speak with Roger Flores about the matter and he hung up on me and said he wasn’t going to deal with me. I called back and asked to speak with the GM and was sent to the voicemail. This dealership is beyond unprofessional. If you want to waste your time, money and get treated horribly, then by all means, go to this place. There are way better dealers I t he area and this place DOES NOT DESERVE your time or hard earned money. Being lied to and treated badly is the last thing that should happen when you’re spending money on a new car.

Review №198

2022-06-08 22:15:37

Parts department is really helpful and polite. I called in for some part number references and Patrick when out of his way to dig into some part fitments for me. Really great service and will definitely give them my business when possible.

Review №199

2019-05-22 14:52:58

The dealership staff were extremely helpful. Our sales professional Doug provided a five star experience! Also, his managers greeted us and helped us get a great deal on a new Impala! We will definitely be buying another car here!