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Sherlock Plumbing, Heating & Air in Carlsbad

4.9 (199) 3282 Grey Hawk Ct, Carlsbad, CA 92010, United States

Location on the map

Carlsbad, San Diego County, California, US

Phone: +1 760-278-0583
Site: https://sherlockair.com/

Opening hours

Monday:7 AM–6 PM
Tuesday:7 AM–6 PM
Wednesday:7 AM–6 PM
Thursday:7 AM–6 PM
Friday:7 AM–6 PM
Saturday:7:30 AM–3 PM
Sunday:Closed

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Total reviews rating 4.9

199 Reviews for Sherlock Plumbing, Heating & Air 2024:

Review №1

2024-06-22 03:08:32

Eduardo Rivera was a joy to have in our house. So polite, very informative, and explained everything in detail. And such a great demeanor. His company should be glad to have him as a representative of their company. It is refreshing to see a young man respective, alert and took Time out to explain (in detail) what issues that our house had. And his recommendations. But, not pushy.It was refreshing to have an enthusiastic person listen to our concerns. He was awesome!

Review №2

2024-06-22 21:18:10

Where is the option for 10 stars?! Eduardo is the absolute best. He was friendly, prompt, and extremely knowledgeable. He walked us through everything he was doing, gave us great recs, and showed extreme patience when I was asking so many questions.We are so pleased with Eduardo. We will only be using him for our plumbing needs in the future. Simply the best

Review №3

2024-04-09 20:54:37

Eduardo was amazing!! Extremely efficient, professional, and provided me with education that was relevant to my situation. He has such a kindness/warmth about him that makes you feel immediately at ease. Additionally, I had an awesome experience with the woman on the phone when I scheduled the appointment. I’m sorry I don’t recall her name, but she was very fun and helpful. I really appreciated the appointment happening close to the start of my window, so I didn’t have to wait around forever. Overall, an excellent experience - big thanks to the team!

Review №4

2024-06-27 18:42:27

Ezra was here today in response to our call for help with our air conditioning that wasn’t blowing cold air. He was professional, personable and successful at fixing the problem. We’re sitting here now enjoying the fruits of his labor. It was super hot outside where he was working and he was continuously courteous and professional. We’re very happy with everything that transpired today.

Review №5

2024-06-21 23:15:29

Water heater started making noises, ran out to the garage to find it was attempting to turn the front of my house into a crater, fortunately I was able to turn it off in time. Unfortunately however, the entire unit was dead and needed replacing, I called Sherlock/Mauzy as they had the best reviews by far, they were able to schedule an appointment the next day. Technician Arturo came out, confirmed that the unit was done for and required replacement, then worked with us to come up with a great finance plan. Day after that, technician Gilbert came out with the new unit, installed it quickly, ensured everything was up to code after replacing some corroded pipes and that was that, back up and running with hot water. I would highly recommend going with these guys, they were extremely professional and very competent.

Review №6

2024-06-26 19:12:59

We needed to have a supply line to our refrigerator capped. The drywall had been removed and the refrigerator was already moved out since we were installing new floors. All that was required was to shut off the water, cut the pipe above the valve and cap it. Sherlock gave me an estimate of $719.00. Yes, $719 no s_ _ _ Sherlock. Had another plumber come out who did the work in about 15 minutes and charged about 1/4 of what Sherlock wanted. Go with a good local plumber in your area. Do not get gouged by Sherlock.

Review №7

2024-06-28 00:40:11

Had Mauzy / Sherlock plumbing out today to clear my bathroom drain. The tech Eduardo Rivera was amazingly quick, clean and very professional. The price was well below the competition.No hidden fees like most plumbing companys and honest. Im a general contractor and it’s hard to find service and prices like this now days. Thank you again Eduardo Rivera for your excellent service.

Review №8

2024-05-13 23:40:17

John A. and Jessie H. did an excellent job performing numerous plumbing upgrades in the kitchen and bathrooms. John also did a great job replacing and upgrading my water heater. Chad expertly installed three new toilets.All of the Sherlock/Mauzy plumbers were very professional, highly experienced and a pleasure to work with. They showed up on time and worked until the job was completely done and tested to my satisfaction. They were very friendly to talk to and answered all my questions. They wanted to make sure everything was done correctly the first time. The quality of their work was outstanding. I could not be more pleased with the results.

Review №9

2024-06-07 23:08:14

Im very happy with the service. Arturo was very nice and polite. He came and checked my shower bathtub and figured out the problem. It was just a piece of hair. He was able to remove it easily. I recommend this company, theyre awesome. They sent a plumber within an hour.

Review №10

2024-06-22 22:56:13

Jordan Tilford was my technician today. I cannot say enough about his professionalism and knowledge. It’s pretty stressful when your AC is out, but he made the experience wonderful. Took time to explain everything in detail, And was just a delightful human being. Give this guy raise!

Review №11

2024-06-28 20:57:36

Josh was great!! He as very detailed, careful and thorough in fixing the leak. He has a very friendly manner, one you can trust. I would have him come back anytime.

Review №12

2024-06-08 01:13:24

Ezra was fantastic. He is extremely kind and knowledgeable. He took more time to make sure my grandma understood what services were being completed and what needed fixing in the unit. Will 100% recommend this company and especially Ezra Perez to anyone in the future who needs AC work done.

Review №13

2024-07-01 19:34:30

So thankful for Tommy coming out and helping me with my heater unit. He was very kind and knowledgeable. I would definitely recommend him and Sherlock heating and air condition!!!!

Review №14

2024-05-05 21:41:29

Timely appointments. Both James and Angel arrived when expected. Both were very kind and helpful throughout the whole process. James was super patient as I took a long time to decide on a tank or tankless system (ours was an emergency leaking situation). Angel’s install has been great. It’s only been two days, but we have seen no issues. He double checked his work before he left and took our concerns into consideration when installing the replacement. Both James and Angel were great in answering our long list of questions. They both took great care in their work and we are quite pleased with their work. We will certainly be repeat customers in the future.

Review №15

2024-05-16 22:15:05

I had the pleasure and satisfaction of having Jesse Hall and Angel Medina address plumbing needs at my home this week. Jesse completed a plumbing inspection, and Angel completed the services recommended the very next day, based on Jesses thorough inspection. Jesse was personable and professional, and along with the routine inspection, listened and addressed my concerns and questions. His information helped me have a much better idea of the work he recommended be done, and I felt 100% confident in moving forward. He was prompt and efficient and a pleasure to work worth. The next day, Angel arrived right on time and prepared to complete the services needed. I appreciated the way he explained and showed me each repair and installation as he completed them. Angel also listened to my questions and concerns and addressed each one even though he had a big job on his hands. At the completion of the job, Angel walked me though each repair and installation to ensure I was satisfied and to make sure he had answered any questions I might have still had. AngeI went above and beyond to ensure a job well done and a satisfied customer, with his skill and his kindeness, and his friendly demeanor! I could not have asked for two better people to complete the job!

Review №16

2024-06-21 11:34:30

Joshua did an excellent job and was very thorough in his work. He did a great cleanup afterwards and was very concerned that we were satisfied with his work. Would recommend Joshua and Sherlock/Mauzy heating, air, plumbing and solar.

Review №17

2024-06-24 20:58:52

Prompt and professional service. Robert was very informative and thoroughly explained our options. Were grateful a new a/c unit could be installed within 2 days. Thank you!

Review №18

2024-06-04 21:32:04

I have used Sherlock Plumbing on multiple occasions - installed a new AC, installed a new faucet, and replaced all my outside hose bibs. Service is always prompt, efficient, and affordable. Yesterday, Ezra came out to inspect my heating system which is original to the house. I got good options for when I need to replace the 2 heaters. I dont need to replace them today, but I know where to go and what it will cost when the time comes. Ezra did a great job in laying out my options.

Review №19

2024-06-24 23:48:14

Today Eduardo Rivera from Mauzy/Sherlock Plumbing came to fix my leaking kitchen drain. He was so efficient, extremely competent, and fun! He fixed the leak quickly, and I highly recommend this company and Eduardo for your plumbing needs!

Review №20

2024-05-14 17:39:08

Arturo was awesome!!Thought fixing my shower drain would be a quick fix. Turned into a tough drain sludge problem that took almost 2 hours to fix! But he got the job done with patience all while being very respectful.Thank you Arturo! Well done.

Review №21

2024-05-14 05:45:13

I called Sherlock plumbing to fix a leak in my garage today. I had a great plumber, John Allen. He did a great job, very professional and knowledgeable. I will definitely call again for any future problems, I am a very satisfied customer.

Review №22

2024-07-01 20:55:16

Service technician was pleasant and knowledgeable. However unit installed in 2022. Last year they had to add refrigerant and could not find lick. Said probably was not enough when installed. This year again low refrigerant and a large amount of dough to recharge. Still the original problem

Review №23

2024-05-16 19:43:46

Alex was considerate, knowledgeable and very professional. His approach to service is both proactive and reactive. Because of his abilities we were able to take care of what was necessary and plan for the future to keep an almost 20 yr system running smoothly.Thank you Alex!

Review №24

2024-05-04 21:06:48

Angel did a great job repairing my leaking pipe and fixing a valve under my kitchen sink today. It looks professional, clean and Angel was polite and professional too.

Review №25

2024-06-08 19:23:16

Josh provided a professional service. He is extremely knowledgeable about all plumbing and tankless water heater needing servicing. The evaluation of our 1958 home was thorough and his recommendations were helpful in us deciding a plan to make sure our plumbing is functioning properly. Thank you Josh and the rest of the Mauzy team for a pleasant experience!

Review №26

2024-04-26 20:11:26

Great people here! They replaced our entire heater and AC last year. We have the membership with them which is worth it IMO. Power went out on the thermostat a couple days ago. I called them and they were here next day (they offered to come same day but I wasn’t available!). Arrived on time, good guy. Explained what went wrong and fixed it right up! Thank you Sherlock and Jared!Update 4/26/24. We had a clog in our sink. Eduardo arrived promptly. He was polite, well dressed, clean, professional, respectful. He was able to identify and address the problem. Another great service call from Sherlock / Mauzy!

Review №27

2024-06-27 00:00:17

Alex Vizcaino demonstrated professionalism and expertise from the moment he arrived. His thoroughness in diagnosing the issues and his ability to explain the problem and solution was impressive. He took time to answer all of my questions.

Review №28

2024-05-05 16:13:51

Eduardo was very pleasant and professional. He worked quickly, clearly explained the reason for the problem, and answered my questions. I was extremely impressed and will highly recommend Sherlock Plumbing, Heating & Air to my neighbors and friends!

Review №29

2024-06-22 21:30:00

Sherlock sent Angel Medina to work on our water heater. He was very personable and explained in detail the work that needed to be done. Angel is truly an asset for your plumbing company. Will gladly recommend Angel and Sherlock plumbing.

Review №30

2024-06-18 08:48:24

James was great!!! He did the job right and fixed the issue… will definitely use his services again if I have any plumbing issues in the future. Highly recommended comapny, Thank you!!

Review №31

2023-10-09 18:42:18

We had two new toilets professionally installed by Tommy and Jessie today. Tommy and Jessie were a pleasure to talk with, and they did a great job with the installations! We are so pleased with the work they did! Thank you, again!

Review №32

2024-06-22 01:19:12

Update: Kross came to service my HCAC system. He checked and tested everything, showed me all issues found, explained how it worked and what was needed to fix it. He was very professional and thorough! I Im very happy with the service from Kross and will definitely use them again!Original plumbing review: Fantastic service! Enrique was very polite, explained the plumbing issue occurring, recommended resolution and got my apprroval before moving forward. Im very happy with his work and the whole company! Thank you!

Review №33

2024-06-11 18:49:05

Many thanks to Sherlock for sending their best employee, Tommy, to resolve my plumbing problem this morning. Tommy was knowledgeable, professional, courteous, and personable. I felt like I’d won the lottery when Tommy showed up to save my day! Thanks, Tommy!

Review №34

2024-05-23 18:26:36

Eduardo Rivera was our plumber who came out to clear a clogged main sink drain. He was very professional and informative on the extent of the clog in the drain and worked efficiently to diagnose and clear the clog and left his work area clean upon completion of the job. Over all we are extremely satisfied with his work and will certainly use Mauzy Plumbing in the future if we have further needs!

Review №35

2024-06-06 02:48:23

Great service, awesome personality! He did forget to bring the donuts though!!! Explained the situation with our kitchen clog and the additional issues with leaks and corrosion with the pipes under the house. Somehow convinced me to spend additional $12,400 on needed repairs... Still havent seen those DONUTS!!!

Review №36

2024-06-20 23:02:11

Michael seems thoroughly versed in HVAC systems and did a great job outlining the various system options from his firm. It was a pleasure talking through the system replacement process with him.

Review №37

2024-04-03 22:28:33

My experience with Sherlock/Mauzy was great from beginning to end. I called them with a water leak issue at the meter. Within the hour, Tommy came out and diagnosed the problem and had a solution we could live with. Once the paperwork was done, he had a crew on-site within the hour. It was later in the afternoon, so I fully expected them to start and finish the next day, because a trench was needed. But, John and Julio said they weren’t going to leave until the job was done. What?! Fantastic! After a few hours job was done. Wow! Looking at the area, you’d never know they were there. Nice and clean.Thank you to everyone at Sherlock/Mauzy! If you need any work with your plumbing, heating or cooling, don’t hesitate to give them a call. They’re so personable and knowledgeable from your first call to the completion of the work.

Review №38

2024-06-29 20:45:21

Jordan fixed our AC and also checked the furnace. He worked quickly and neatly and was happy to answer any questions. A very courteous and conscience technician.

Review №39

2024-06-13 02:33:42

Christian Perez was great. He came out and quickly diagnosed the issue. He is very knowledgeable and was able to point out a couple things I was missing as well, for an all around better functioning system.

Review №40

2024-06-21 17:02:56

Had a great experience with this company. They sent Alex Rico to check my AC systems and he was professional, friendly, and knowledgeable. Highly recommended!

Review №41

2024-01-18 02:55:42

Honestly and simply this was the BEST experience with service, proficiency and professionalism I have encountered in a very long time. Having the opportunity to get an appointment the same day I called is almost unheard of. The friendly office staff kept me in the loop every step of the way, and when the technician arrived, Josh Telford, he immediately assessed the issues and explained everything in a detailed and precise manner. Let me add, this young man is a huge asset and I would not hesitate to give him a position with our company 😊 Guaranteed we will definitely be using Sherlock for all our future work and recommending you to all our clients, friends and family.

Review №42

2024-07-01 20:14:33

Great hardworking local guys!They were in and out in less than 90 minutes and were extremely friendly and conversational.Would recommend 10/10.

Review №43

2024-05-01 03:22:43

I appreciated several very positive experiences with Sherlock/Mauzy Plumbing Heating & Air. 1. Their support team updated us frequently when to expect Ezra to service our AC. 2. He went right to work diagnosing its condition, work needed, answering questions, pointing out evidence of problems, patiently allowing me to be an onlooker. 3. He gathered his assessments then made his recommendations allowing room for our making decisions that would be best for us. He generated confidence by his methodical, efficient, and congenial approach. 4. Sherlock’s/Mauzy’s annual maintenance contract/membership is very affordable and conducive to better maintaining our HVAC and plumbing systems. 5. The written estimates included some warrantees that I was pleasantly surprised by, e.g. no lemon guarantee and others. 6. Ezra was a great face for Sherlock/Mauzy.

Review №44

2024-06-30 21:57:41

Eduardo Rivera was on time/friendly/efficent. We are VERY HAPPY with what he did for us. If we could, wed give him a raise!THANK HIM FOR US!!!

Review №45

2024-04-23 17:33:09

Luis was polite and on time to do maintenance service. However I didn’t get any report what work had been done. And outside a/c unit needs some insulation for the pipe. I did mention it. But it was not taken care of and I have to go to Lowe’s to buy insulation material and I did myself. I felt that the company only interested in sales of new units.

Review №46

2024-07-02 01:19:19

Michael was very helpful and knowledgeable about our split mini- unit system. He got our problem resolved in less than one hour.

Review №47

2024-04-21 00:14:21

I couldn’t be happier with my plumber Eduardo (Mauzy/Sherlock). He was very knowledgeable, capable, personable and got everything done quickly. I had a mail flyer which made the cost excellent. The company was very responsive also. Thank you!

Review №48

2024-05-06 20:37:44

Arturo was very professional and helpful with assessing my work’s plumbing issues. We’ve dealt with other plumbing companies that rushed through jobs and tried to blame us, so it is a relief to work with him and get an actual resolution going forward. Thank you!!

Review №49

2024-04-10 20:37:58

I appreciate Josh. Was glad to see he was the one who came today. He installed my water heater last November. Love working with him. Very knowledgeable, helpful, seems very thorough. Was able to answer my questions and provide me with needed information- even info I didn’t know I needed to know! He always goes above and beyond. He’s friendly and takes his time, doesn’t ever make me feel like he’s rushing through his tasks/job. I will request him specifically for any future plumbing needs. Thank you, Josh!

Review №50

2024-01-20 21:35:45

Plumbing technician Joshua was awesome. Diagnosed my plumbing issue, went out and purchased the necessary parts, came back and repaired within 15 minutes. He also went above and beyond to educate me on the plumbing throughout my home and what to look for in the future. I will be using Sherlock for all my plumbing needs going forward. They have great competitive service pricing and I highly recommend!

Review №51

2024-07-03 20:46:06

So very pleased with service this morning. James is a delight to have in my home. He was patient, knowledgeable and explained our plumbing issues clearly and gave us options. Thanks so much.

Review №52

2024-05-18 00:09:55

Mike Mitman and Joshua were both very professional POLITE and knowledgeable regarding our heat pumps/AC (especially Mike). I would recommend either and would prefer to have Mike do our winter service as well .

Review №53

2023-12-30 23:35:34

Aaron was great! He came out for our included furnace and A/C “check up” but also took a look at a couple other concerns for us. He quickly got a quote for some work that was needed and went through the options with us. Aaron was extremely thorough, knowledgeable and friendly and we would gladly have him back anytime!

Review №54

2024-04-16 23:54:33

John Allen came to our home to install a new water heater and repair various sink valves and install a new pressure gage (?).He is a very personable, efficient and knowledgeable professional.Thank you for attending to our needs.Jean Albers

Review №55

2024-06-04 19:42:49

John Estrada from Sherlock plumbing provided maintenance for our kitchen sink. He was quick, efficient, professional, and explained the problem and solution. We value your service. Thank you.

Review №56

2023-12-30 21:07:53

We had Joshua k. from Sherlock Air come over for a plumbing and irrigation estimate today, and I wanted to share my positive feedback.From the moment Joshua arrived, he exuded professionalism and courtesy. His friendly demeanor immediately put me at ease, and it was evident he takes great pride in his work. He took the time to explain everything to me in layman’s term, was very honest and didn’t push any unnecessary services while giving us multiple options, making the whole experience stress-free.Big shoutout to Joshua and the team at Sherlock Air, I didn’t catch the name of the dispatch person, but she was also very helpful when we called in at a later hour in the day and swiftly helped us get everything in order.If you need a plumber who’s not only skilled but also a pleasure to work with, I highly recommend them!Thank you so much guys!-Megan

Review №57

2024-05-22 21:17:07

Kross did a thorough evaluation of my house AC system and he did phenomenal.. hes very friendly, courteous and knowledgeable.. i appreciate the quick response from Mauzy and sending us an amazing tech.. 100% satisfied!!

Review №58

2024-06-06 04:44:47

I was very impressed with Arturo’s punctuality and work ethic. He was meticulously clean and provided me with updates on all work completed. I could not be happier!

Review №59

2024-04-18 23:39:45

I just had my HVAC inspection done by Christian P. He was a very personable and professional technician that didn’t try to upsell me on anything. He made recommendations based on his findings and presented those findings to me in non-technical terms. Even his work practices were noteworthy. He was organized and methodical. He was deliberate putting on and removing his boot coverings to protect the carpet, and was concerned about leaving fingerprints and smudges on access panels. A true professional and great representative of the company. Keep up the great work!

Review №60

2024-04-04 21:05:43

We just had James out to give us a quote for a new water heater since ours was in need of replacement. He gave us a really competitive price and was willing to work with us and our needs. I was pleasantly surprised on the final price and the quick same day install for a tankless water heater. They recently merged with mauzy so I had experience with mauzy installing our solar which made it an easy choice. Really professional and courteous James did an outstanding job!

Review №61

2024-05-15 19:27:30

Great service. He is very informative, respectful and professional. I will be giving your companys brochures to the building manager. Please reward good employees like him.

Review №62

2024-03-21 15:20:53

Sherlock plumbing and air recently completed a much needed kitchen sink faucet and reverse osmosis system. Technician Joshua Kennerson accomplished the replacements efficiently and easily addressed minor issues unique to our plumbing arrangement. Joshua was professional, personable and left the area very clean.

Review №63

2024-06-04 20:55:10

Jonathan just finished checking out our AC system, getting ready for the Santee heat. He did a great job, was totally pleasant and polite. He even changed our filter for us! Bonus. And because we are members we didn’t have to pay anything more. Great service .

Review №64

2024-05-31 13:09:33

Had a horrible experience with this company. Just moved into a 3 year old townhome and was not getting hot water out of my Rinnai Tankless system so called Sherlock. They sent over a plumber and after a few minutes of diagnosis he proclaims that the system is likely clogged because of our extremely hard water and that the best course of action is to replace it. I had tankless in my old home and suggested we run the flush procedure which he charged me $450 to do. No change after the flush and he suggests that I contact Rinnai to see if the unit is still under warranty. I contact Rinnai and they confirm that the unit is in fact under warranty however only a certified tech can authorize it. The Rinnai tech said he was surprised that the plumber did not call their dedicated help line and troubleshoot live so they could process the warranty if they couldnt get it to work. I texted the plumber what Rinnai said and he didnt respond. I texted him again and he didnt respond. In the meantime I receive a bid from them over email to replace the tankless system for over 5k! I then decide to recontact Rinnai through their online consumer live chat service and in 2 hours of troubleshooting over a chat session had the system running perfectly!

Review №65

2024-01-11 03:03:26

Awesome and stellar services from Jared, service technician! He was very personable, and he troubleshooted my furnace way beyond a previous technician from another company. His work was above and beyond, and gave me cause to only patronize Sherlock in the future!

Review №66

2024-04-15 19:43:17

Arturo was the Plumbing Specialist who helped to fix 2 slow draining showers. He was very friendly and answered all my questions. I would definitely recommend him and the company for any Plumbing Services.

Review №67

2024-05-10 22:59:55

Eduardo was a pleasure to work with. He was knowledgable and quick to repair our clogged drain. We appreciated his professionalism and kindness.

Review №68

2024-04-29 23:20:11

Great overall experience!! Had a clogged shower I needed help with and two hours after I called James came out and took care of the job. James was very personable and super friendly to work with.

Review №69

2024-02-13 21:29:18

Just had Joshua put in a new water heater for us. As always, outstanding work and clear explanations. Very professional. Thank you so much, Josh! Such a pleasure to have anyone on this companys team keeping an eye on our plumbing, heating or air! Cheers to hot water!

Review №70

2024-06-14 22:14:19

Robert was great. Knowledge and professional. He answered all my question. When I schedule my surge protector install I will be asking for Robert for the job. If I cant get Robert, I wont be Installing.

Review №71

2023-09-18 17:12:29

Kyle was our technician this morning. He showed up on time, acted professional, explained what he was going to do resolve our issue. Got to work, knocked the clog down the line and got my sink back in working order. Great technician, great company, did as they said they would for the price that they agreed to do it for.

Review №72

2024-06-19 21:16:54

Michael has provided us with outstanding service, he explained the problem in detail and easy way to understand the technical issue with my AC unit

Review №73

2024-05-10 00:09:04

Ezra was courteous and professional and clearly explained the condition of our systems and service performed. He explained different services without be pushy. A true asset to your organization.

Review №74

2024-06-20 02:19:27

My experience with Sherlock Plumbing was exceptional!!!! Eduardo was very professional and friendly! I would recommend this plumbing company!

Review №75

2024-06-10 22:40:37

Alex arrived right on time and proceeded to do the scheduled work of replacing two of my a/c ducts…he was very professional and clearly went over his work with me before leaving …all in all i was very satisfied with his work

Review №76

2024-04-10 16:41:58

We were very pleased with Eduardo’s explanation and assessment of our plumbing issue. Although we didn’t end up using him, (due to the price), we would consider in the future as he was very courteous and professional.

Review №77

2024-05-01 18:02:45

James was friendly, professional and he did an outstanding job in our laundry room. We are renovating the master bathroom in a few months and we will have James do our plumbing for this project!

Review №78

2023-07-13 15:32:17

I just had a heat pump installed. Jeff and Fabian from Sherlock plumbing are very professional and friendly. They did a great job for the installation and I will definitely use this company again in the future.

Review №79

2024-06-13 15:08:41

Luis Ibarra Was very thorough in inspecting my two mini splits. He was polite and had lots of information about the most efficient way to run the system and how to keep it clean.

Review №80

2024-05-20 21:46:40

I had a very good experience with Kross @ Mauzy. He was very professional, thorough, and explained all the issues we had in great detail. I would definitely recommend them and use them again in the future.

Review №81

2024-04-17 23:38:57

Sherlock was amazingly fast to schedule service! And my tech Tommy was prompt, professional, and thorough. Will definitely work with these guys again!

Review №82

2024-03-25 22:18:34

Sherlock Plumbing has excellent pricing. My technician, Kyle K., was friendly, informative and able to answer all my questions promptly. He was on time for the installation, worked efficiently, cleaned up after completion and put everything back where it belonged. 5 STARS for Kyle !!!Mausy technician, Eduardo, was on time and polite. As always, great service from Sherlock

Review №83

2024-02-22 23:25:06

We called Sherlock/ Mauzy when we had a drainage issue with the p-trap, laundry room, and the kitchen sink. They sent Freddie over. He took the time to go above and beyond to solve the problems. He is knowledgeable and skilled in his craft. I would recommend using this plumbing service again if all of their technicians are of similar talent.

Review №84

2024-04-13 17:47:32

Angel Medina was the technician who came to help me with questions on my water heater. I very much appreciate his expertise on the problems and the remedies, and his willingness to answer each question I had. A very personable and considerate representative of his company!

Review №85

2023-09-15 01:59:33

This was a 5 star company in 2016. I’ve recommended Sherlock to every friend and neighbor for years. Unfortunately things have changed in 2023 and they no longer stand by their work. My unit is 7 years old - they installed a wire and didn’t cover it with a plastic protector (control wire) along the outside of my building and the sun damaged the wire resulting in my unit (defrost control panel) malfunctioning. The parts are covered, but of course labor isn’t. Not asking for a free job, but fair would have been appreciated. Over 1500.00 in labor fees is a bit excessive after spending 10,000.00 on a brand new unit 7 years ago. I won’t be able to fix the unit at that price - I just pray that the exposed broken wire isn’t a fire hazard. The lack of communication was frustrating as well. Disappointed to say the least. 1st world problems - it was a luxury to have AC for 7 years. Back to the fans.Photo = my broken unprotected control wire from heat damage vs. my neighbor’s control wire with a protective grey sleeve/tube covering it (Sherlock customer as well due to my recommendation - installed 1-2 years after my unit was installed.)

Review №86

2024-06-26 20:32:14

Angel was great and super helpful while he was here. Great company and got out here very fast. Would recommend!!!

Review №87

2024-01-09 19:17:18

Kyle was excellent! Showed up on time, polite, very knowledgeable, and to the point. He did a nice job of explaining my situation and I felt confident. He’s very good

Review №88

2021-07-01 21:42:58

The team at Sherlock Plumbing, Heating & Air is top notch. What started as an emergency AC repair in the summer of 2020 culminated with a long overdue full system upgrade, mini split installation and water heater upgrade.The sales process was painless, there was no pressure and everyone was professional, and courteous every step of the way. I didn’t feel like a customer, I felt like part of a family. The install team was prompt, thorough and took the time to explain things every step of the way.Thank you!

Review №89

2023-12-19 23:45:24

Whitney was incredibly helpful! He provided honest advice and went above and beyond to help us with a few issues. Sherlock was professional every step of the way and provided consistent communication on the arrival of our plumber. Will use them for all our plumbing work going forward.

Review №90

2024-04-26 01:03:23

Joshua Kennerson was thorough, transparent, and professional. The removals and installations were completely satisfactory, as was the cleanup. Joshua provided clear explanations and worked diligently. I would recommend him to anyone!

Review №91

2024-05-16 20:52:33

We used Sherlock Plumbing and specifically Eduardo on Wednesday and Angel on ThursdayBoth are VERY Professional and Extremely Knowledgeable and have the kind of Experience companies strive to obtain

Review №92

2024-01-13 18:47:33

Kendrick with Sherlock Plumbers was very patient, kind and thorough in his work. He researched all the possibilities where our plumbing problems could stem from. It was refreshing to have such an honest worker in our home. Thank you Sherlock for having such good workers. I’ll call again if I have plumbing problems.

Review №93

2024-01-09 21:14:27

Morghon was the plumber that was sent to our home for drain clearing, which we ended up not needing. I then brought up other items in the home that were lingering and needed attention. He provided advice, estimates, and showed options for items, such as a new kitchen faucet and pricing. We did end up becoming a member because it simply does not pay to NOT be a member. Therefore, I know all the items on my list will be taken care of timely and efficiently. He was respectful of our home and Im delighted to have some of these ignored items off my to do list. He did a great job today, the leak is gone, the toilet will fill up quickly, and the dishwasher will now drain the water where its supposed to go and not all over my countertops and floors.

Review №94

2024-06-29 17:55:11

Tommy Clementi is a true professional and diagnosed plumbing issues at my house correctly and offered reasonable options.Thanks.

Review №95

2024-04-10 00:43:59

I had a good experience with Julio. The office was supposed to send a repairman with a leak detector. Julio did his best. He was attentive and very kind.

Review №96

2024-05-24 00:03:18

Angel is a true professional- thorough, intelligent, kind and at a fair price. My kitchen drain is working again. I give my highest recommendation.

Review №97

2024-04-06 15:16:21

Had a very easy time,as usual, to get appointment. Always have a good experience with the technicians. Eduardo was very thorough, explained and showed me what he was doing. A very pleasant experience! 😁

Review №98

2024-06-27 23:55:53

Angel was Professional, courteous and patient while explaining all options. Would hire him and these services again.

Review №99

2024-05-10 18:12:17

I didn’t realize Mauzy also did plumbing until recently. I recently found mold under master bath sink and called them to come out and fix the issue. Turns out it was a bigger leak than I thought. Gilberto came out today and repaired it for us. Every employee of Mauzy, whether office employee or repair employees, they have ALL been respectful and knowledgeable. Thank you Mauzy for all your help!!

Review №100

2024-06-13 18:21:25

Eduardo was very kind and professional and offered a fair price. Will definitely use Sherlock Plumbing again.

Review №101

2024-06-28 21:08:32

Mike did a great job explaining all my options of fixing vs replacing. Truly professional. Thanks Mike!

Review №102

2024-04-02 19:13:22

Arturo was great!! He was very understanding of my concerns and was more than willing to resolve my issues. He was very polite, on time and responsive.Thanks,Kimberly

Review №103

2024-03-28 20:07:23

Dylan was a pleasure to work with. He was kind and VERY patient with me. He explained everything very clearly to help me understand the situation. I very highly recommend this fine young man.

Review №104

2024-03-28 21:18:08

Eduardo Rivera was great. Had a couple issues that he was able to diagnose. He was able to fix one issue but other problem bigger issue given estimate.

Review №105

2020-07-04 16:13:55

In brief: Excellent, Enthusiastic, and, Honest :)In detail: From Day 1 to Last day(Installation confirmation), NEIL was professional and direct about the products and services. Very compassionate, kind, and, understanding for time, scheduling and appointments.Every individual on the Sherlock team (Neil, Jeff, Daisy, Reception team, and, Plumbing team) were respectful, practicing COVID19 safety protocols, and, enthusiastic from beginning till end:)Lennox System: For me its very quiet then my previous one, efficient, and, No comments on energy savings yet (Waiting for our first electric bill).

Review №106

2024-04-10 17:27:17

We had a terrific experience working with Arturo Carrertero from Mauzy Heating and Plumbing . We requested an inspection and Arturo was there the next day. Arturo quickly assessed our needs and throughly described our plumbing situation. He acted immediately to insure that our repair work was taken care of the next day. A major job of re-piping was completed the next day! Thank you to Arturo and Mauzy for quality customer service.

Review №107

2024-05-08 22:17:16

Our leak was fixed at the scheduled time and at the quoted price. Courteous staff was very helpful. Would recommend.

Review №108

2024-01-15 17:43:41

Jared was very knowledgeable and quickly able to diagnose the issue. He also explained the issue and potential future concerns in clear and concise terms that a typical homeowner would appreciate and understand. I will definitely recommend your company and particularly Jared in the future.

Review №109

2024-04-23 20:58:47

James was professional and went above and beyond to diagnosis where the gas blockage was located . I appreciated his experience and expertise.

Review №110

2023-09-28 01:26:20

Excellent coordination with their service department. Excellent tune-up special price.The tech Jeff did a great job, checked the system and informed us that the heat pump that Sherlock installed is in great condition, with no issues after seven years. I always made sure that the filters are regularly changed. Great company to do business with. We called Sherlock, as we needed to replace the original system, and were glad we did.Best regards,EdB

Review №111

2024-06-24 21:22:45

My clogged bathtub got fixed rapidly and for a fair price. Eduardo Rivera was great and professional

Review №112

2024-05-13 20:25:29

Staff was very friendly. The on sight Technician was very knowledgeable and professional. He answered all my questions throughly. I was impressed with the workmanship.

Review №113

2024-04-16 20:52:47

I received my 30 minute heads up call and James showed up right on time looking clean and professional. He evaluated my situation and guided me in the right direction. Thank you, James!

Review №114

2024-05-13 19:09:03

Jonathan was professional and friendly. He explained what hee was doing, thoroughly checked out our system, and was happy to answer any questions.

Review №115

2024-04-05 23:41:18

Angel was fantastic! He diagnosed our issue quickly and offered solution options for us to choose from. He was kind and courteous.

Review №116

2024-06-20 15:28:59

Put AC wasn’t working properly and they were able to get over quickly and fix it. Out tech Jordan was great.

Review №117

2023-12-04 23:00:19

Props to Kross on last weeks visit.Thorough in his exam (he noted it looked like we just had the furnace cleaned, which we did!), a provided video review since its located in a difficult to manage spot, and options for repair, replacement, etc.Explained everything and gave us three estimates on different repair scenarios to review, and if we did choose to replace our furnace later, what that process would look like.Felt very comfortable in the options provided and his explanation.

Review №118

2024-04-17 17:56:45

Arturo was great. Very professional! He was very knowledgeable and helpful in explaining our drain problems.

Review №119

2023-12-05 21:39:46

Josh was very polite and professional. He explained the problem and how it could be repaired and how much it cost up front. He took care of the issue in no time. I’m very satisfied with his service and Sherlock plumbing and heating company. I recommend them with confidence.

Review №120

2024-06-07 20:51:00

Angel was courteous and efficient. I was very happy with his work and enjoyed our conversation.

Review №121

2023-12-28 04:14:23

Sherlock Plumbing was able to fit me and my plumbing problem in the same day, which we really appreciated. Kendric Marshall showed up on time and quickly got to work sorting out a somewhat complex drainage issue. He narrowed down the area where the problem was located and was able to push through a difficult blockage with an electric snake. He made sure the problem had been fully cleared and thoroughly cleaned up afterward. Very professional and knowledgeable. I will definitely use Sherlock again when the next plumbing issue crops up.

Review №122

2023-10-09 23:42:03

Tommy and Jesse are the best plumbers I’ve ever had in my life. First and foremost, their work is impeccable. Second, they are super considerate and kind (I have 2 little kids and they are quiet when they are napping, they wear shoe covers in the house since we have a crawler / don’t wear shoes inside). Third, they are professional, on time, and communicate clearly and explain everything they are doing. If you’re looking for the best in the business I highly highly recommend them and Sherlock. Casey the dispatcher/ operations point of contact is also so wonderful and went above and beyond to schedule the work and responsed to all my texts / calls super quickly. Wonderful company, people, and service. Thank you!! 10 stars!

Review №123

2023-06-26 23:17:33

I scheduled a routine maintenance check for my heating and air conditioning system. I was able to schedule a date that was convenient for me, and was reminded about the appointment and notified when the technician would be arriving. Schuyler Davis, the service technician, arrived and provided me with excellent service. He explained what he would be doing, and kept me informed throughout the time he was here. My heater and air both required some maintenance which Schuyler was able to perform the same day. He was knowledgeable and professional with a very pleasant personality. I would highly recommend him.

Review №124

2023-07-23 17:52:20

Contacted Sherlock P&H to check out an A/C problem. Victor was the tech who came out and from our first meeting at the door I could tell he was on top of his game.We discussed what was wrong and he told me a few things it could be and he started checking the easy things first. Those eliminated we waited for the A/C to start the problem - it took about 10-15 minutes and did what I told him I had experienced.Outside to the unit and a few tests and he narrowed it down to a couple of possibles. He told me the options and proceeded to ho with the least expensive first. After 10-15 minutes the A/C unit again went into the problem mode. We were now at compressor failure. Replace compressor or entire unit?Victor explained my options, pricing etc - he was patient, detailed and professional.We opted to get some additional pricing and he was very understanding. We promised to give Sherlock the opportunity to match any competitor and based on Victor’s professionalism it will come down to price & gut feeling.Victor is a credit to Sherlock P&H and we were strongly impressed with his knowledge and professionalism.

Review №125

2024-05-05 22:41:41

Excellent customer service! Polite, knowledgeable and helpful. I highly recommend them. Appreciate the honesty in there serviceEduardo was exceptional.

Review №126

2023-09-21 02:32:10

We accepted an offer for a free inspection of our plumbing. Kyle was very professional and personable, and made recommendations that we agreed needed to be done, plus a few requirements of our own. All was explained and itemized in detail by Kyle, and he showed up on time as scheduled. The work was excellent and interrupted our lives less than estimated. We are very satisfied with service and parts provided (water heater, shower faucet). We’d highly recommend Kyle and Sherlock.

Review №127

2024-06-21 22:42:56

Eduardo was our technician and he was very friendly and efficient! Would recommend :)

Review №128

2024-01-15 01:57:07

I am a longtime customer who purchased AC/heating, insulation and ductwork from Sherlock at much expense. I am 77 years old with a lung disease. My heat went out on a Friday night on a very cold night. When I called on Saturday morning, I was told by an answering service that a technician would call me. No one did and when I called back I was told they would call today, Sunday, and come out then. I was told that again today. After no one called I asked to speak to someone in charge. I was transferred to someone who was not a supervisor or anything but who said, contrary to what I’d been told, that they never work on Sundays. I consider it elder abuse that I was lied to and treated rudely. I certainly wouldn’t recommend this company, especially if you are a senior.

Review №129

2024-05-08 19:34:54

Arturo was great when handling and performing annual maintenance on my HVAC system. He explained everything in detail that was done and a few recommendations that need to get done as well. I will be sure to schedule near future appointment for the recommendations given to me.Anyone need HVAC system looked at- get Arturo for sure! 10+++++ customer service satisfaction 👍

Review №130

2023-12-16 20:07:26

I would avoid this plumbing company unless you want to be swindled for hundreds of dollars. I had them out for a drain cleaning and the plumber dispatched only brought a pair of channel-lock pliers to clean the drain. He did an assessment and proceeded to tell me he will need to come back a couple days later with a drain snake and camera system and attempt to diagnose and clear the drain, even though the drain clean was the original reason for the visit. Moreover, the plumber hypothesized that I had a collapsed drain within the wall and that there may be a need to cut open my walls and cut and repair this possible collapsed drain. I have no idea what prompted this hypothesis as he had zero data to back it up given the tools he carried with him and the assessment he performed. I was quoted $700+ for the drain clean and camera system diagnosis. Instead, I went to Home Depot and purchased a $29 drain snake of my own and cleared the problematic drain within 1 hour. Do not fall for their $59 drain clean, same day scam. It is clearly a deceptive business practice employed by this company to get technicians/plumbers into your home and upsell you on services. I will be cancelling all work with them and pursing a refund of all deposits placed.

Review №131

2024-04-14 00:58:19

Angel M. was very personable, polite, and a pleasure to have in my home. He was very thorough in his inspection and communicative of findings.

Review №132

2023-09-26 18:57:09

Had a great experience with Sherlock! They were very responsive, price was great, and was able to get an appointment same day. Kyle was incredibly quick, helpful and was able to fix my issue super fast. Would highly recommend!

Review №133

2024-01-13 16:30:22

Kyle is honest caring and respectful! He did a fantastic job setting me up with a new waterheater! Going to have him come back and look for a small leak in wall.

Review №134

2023-12-13 03:10:28

Kyle was very pleasant, attentive, knowledgeable and accommodating. Most importantly, he was generous with his time and service.I would recommend to anyone for his professionalism. I wish him the best.

Review №135

2023-08-21 04:21:53

We recently hired Sherlock to fix a plumbing emergency at our house and my wife and I were truly impressed. First, the customer service from Bob was top notch. He quickly dispatched a plumber on a Saturday to address the issue. Josh K. arrived and quickly diagnosed the issue. He was professional, knowledgeable, and fixed the problem quickly. Having a plumbing emergency is never fun, especially in the middle of your weekend. Josh K and the team from Sherlock definitely limited the disruption and had us back up and running without breaking the bank. I will definitely use Sherlock for all my future plumbing needs.

Review №136

2024-05-10 21:32:24

Arturo was awesome! Great work and he repaired all the problems. Everything was backed up! Not anymore.

Review №137

2024-05-02 23:14:36

Jordan did a great job explaining everything to me that he was doing and making all my options available to me very clear and succinct.

Review №138

2023-10-24 22:23:50

Tommy and Jesse came out to fix multiple sink plumbing issues and get our water heater to code. They were very professional, super friendly, and did a great job. Would definitely recommend Sherlock to others needing plumbing work done.

Review №139

2024-01-17 02:49:17

Kendrick was very helpful. I appreciate his integrity and knowledge. He was able to explain many options moving forward which helped lessen the stress involved in what is a stressful situation with a busted water heater which caused flooding and damage.

Review №140

2023-11-22 21:45:42

Our service was great. The guy they sent out was friendly and professional. Very happy with out cleared drain.I did have some scheduling issue with the office. The day before they told me a time frame so I planned around that only to find out the next day that they cant give a time frame because of other jobs. Really no issue just changed how the day was planned. Wish everyone was on the same page.

Review №141

2023-08-04 00:04:50

Jared provided excellent information and service. He explained things thoroughly and provided quality service. We had to wait 10 days before Sherlock was able to send someone out. They rescheduled us for another day and after waiting around all day, technician was not able to come. Frustrating. Rescheduled again for another day. Still waited around all morning on that day before being informed of a afternoon arrival time. Communication could improve.

Review №142

2024-05-24 00:29:29

Josh was great! He was quick and thorough. He explained everything in a way I could understand. He was courteous and professional. Thank you!

Review №143

2023-12-28 21:29:52

Kyle Kennerson was nice, polite and professional. Handled my clogged drain and let me know how to fix long term.I would definitely call Sherlock air again!! Thanks Kyle!!! Happy New Year!Highly recommend!!!

Review №144

2021-10-06 20:10:54

Entire HVAC system was replaced, including better insulated ducting with a variable speed outdoor condenser unit along with the furnace. Everything looks neat and tight. Cleaner, better air filtration, and more efficient.

Review №145

2024-05-14 04:03:24

On-time and professional. Arturo solved our plumbing problems in no time. Superior service start to finish!

Review №146

2024-06-26 21:48:16

Great experience, from the call to the office to the arrival of the technician. Offers suggestions to make decisions on what needs to get done.

Review №147

2024-06-24 17:11:28

Excellent service by Eduardo Rivera! Will be using Mauzy plumbing from now on.

Review №148

2023-09-26 04:24:29

We recently replaced our washing machine and the new washer, which drains much faster than our previous one, uncovered a clogged drain line. We had recently used Sherlock for a mainline issue and their service and pricing was superb. This time was no different. Sherlock sent out Tommy Clementi. Tommy was incredibly professional, honest, and competent. He explained everything in detail and expertly solved the issue in under an hour, and we are back up and running. Having now been a repeat customer of Sherlock and witnessing their level of competence and professionalism, I can honestly say they are my family’s plumber of choice. I cannot recommend them enough.

Review №149

2023-10-12 05:09:30

Very personal, knowledgeable. Explained things well and did the job. Representative of Sherlock was professional, a people person who knew his profession..leaving me with the feeling that Im in good hands with Sherlock! Good impressions and building relationships is key to doing sustainable business in this world today. As a young man he not only knew his profession but also he knew the value of building trust!! In my experience with Sherlock they always brings a commitment to the truth in client/people relationships which cant help but build long-term relationships. Thanks for the professional service !Bob BatsonHome owner

Review №150

2023-12-28 20:11:50

This is a follow-up on my prior posting. I called the San Diego City as to whether the expansion tank is required per the city of San Diego code. After being transferred three times, I finally got to the appropriate office, mechanical, at the City of San Diego regarding the compliance requirement for the expansion tank on a water heater. The city inspector said since I already have the expansion tank installed, it was a good thing. However, the expansion tank is required on NEW water heater installations.---------------------------------------------------------------------------------------------The following is the original posting.Sherlock plumbing technician Tommy Clementi along with Hendrick did a very good job. At first, I was concerned because after going through the house checking the plumbing fixtures at all the bathrooms, Tommy said the water heater was not up to code. He said I needed an thermal expansion tank. I said the city inspector approved the installation in 2016. Tommy showed me the code and I also looked it up and I agreed to the new expansion tank. Then, Tommy said you know that most of the values under the sinks were either stuck or hard to turn due to scale build up from the San Diego water. To prevent it in the future, Tommy recommended the purchase of a Flow-Tech descaler which I croked at after he told me the price. I also went on the internet and looked up the benefit of an electronic descaler. Various companies recommended a descaler but the price of most was less than that from Sherlock. Tommy said the equipment he would recommend is plumber quality and not consumer quality. The plumber quality is higher quality equipment than consumer quality equipment. Therefore, the price was higher than generally seen on the internet. With much hesitation, I again agreed to purchase the flow-tech descaler but again it was a price shocker. Another concern I had was that I was told the equipment is not warranted or guaranteed by Sherlock. The warranty or guarantee would be by the manufactures. I would have to register with the manufacturer. The plumbing work done by Tommy was quality work. Tommy and Hendrick were professional and easy to talk with. They explained the necessity of the equipment and how the equipment is supposed to work. I would say the additional requirements are due because of our politicians and city administrators and not the plumbers. I just hope the equipment works as I was told. Another issue I had was receiving documentation from the visits. Tommy had to contact the Sherlock office and remind them to send me the documentation from the prior day. Tommy said he took about 40 pictures of all the fixtures in the various bathrooms and I would receive copies. To date, I have only received four (4) pictures. Then, when I received the final invoice, I did not receive the commentary from their inspection. After talking with Anna at the office, I received a copy of the first invoice with Tommys commentary. Overall, I think the Sherlock technicians, Tommy and Hendrick, did quality work. More written explanation of areas of concern and prevention methods would be recommended. I think there also needs to be more timely follow-up by the office and a change in the politicians.

Review №151

2023-10-23 21:16:59

Alex was courteous and very professional. He updated and gave me recommendations prior to starting the work and left the area tidy upon completion. As always great experience with Sherlock. Thank you!

Review №152

2023-09-07 22:27:59

Absolutely love this company. I have used them twice now and will continue to call on them in the future. They’re punctual, professional, and knowledgeable. Their service is very reasonably price. I would highly, highly recommend them to anyone.Special thanks to Kyle for replacing the valve filler in our toilet today. He was done in under 30 minutes. Thank you

Review №153

2024-01-10 17:02:06

Very professional interaction gave me all the details I needed so that I didnt have to ask a lot of questions. Spent all the time necessary to provide quality service. If I owned a business I would want him working for me

Review №154

2023-12-15 19:30:08

I was able to get a tech to come out the same day. Kendrick was personable and relatable. He spoke in terms that made the situation easy to understand. I will absolutely recommend them.

Review №155

2024-06-13 03:43:30

Gilberto was very professional, offered great advise and was very helpful. I plan on calling him back for other work needed.

Review №156

2024-06-20 18:58:15

He great and nice, very polite and answered any questions we had.

Review №157

2023-08-30 23:29:17

Highly recommend Sherlock for HVAC installation!We were presented with many options and Jessica patiently explained everything and worked with us to select the best system (and price!) for our needs. Jeff, the installation lead, and his team showed up on time and kept us advised as to what to expect. The team was professional, polite and took extreme care of our home and belongings.Upon completion they made sure to answer all my questions and remove all trash. They are even filing all the warranty paperwork for us!Hope you never need them, but it’s nice to know a reputable company is there if you do!

Review №158

2024-01-05 00:26:26

Called with a blocked drain around 10am this morning and they sent Morghon out same day. Morghon took the time to explain exactly what he was going to do and was very attentive about keeping the area clean when doing his work. Morghon was super knowledgable and went straight to the problem. He ad the blockage removed in minutes. I would highly recommend these guys and if you call Sherlock for a service, ask for Morghon Liddell.

Review №159

2023-10-10 23:51:03

Victor Montano was our service tech this morning. He came to diagnose the lack of air flow in our guest bedroom. He was personable, highly professional and very thorough in explaining the ins and outs of the heating and cooling process as well as the issue we were experiencing. I was extremely pleased with his service and cannot say enough good things about his quality work. As a result, we are moving forward with getting new ducts put in. I would highly recommend him to any future customer. Thanks Victor! --Tom K (Vista)

Review №160

2023-11-01 21:40:11

My bathroom sink was clogged, so I called Sherlock Plumbing. Joshua did a great job. He fixed the problem quickly and explained what I could do to avoid this in the future. He was friendly and professional. I was also lucky that they recently emailed me a coupon from drain cleaning, so it was very affordable.

Review №161

2024-06-13 23:22:28

Ezra… was delightful! He was nice, efficient and asked multiple times if there was anything that needed to be looked at or if I had questions, after fixing my AC. Would recommend Ezra anytime.

Review №162

2024-03-27 23:58:46

Jordan was very knowledgeable, timely and polite. We appreciated his thorough service to our A/C!

Review №163

2024-04-03 01:14:53

Edwardo did a great job diagnosing and fixing my problem. Same day service and quick response. Quickly addressed follow on issues and remedies.

Review №164

2023-09-01 00:59:47

Very professional and knowledgeable guys that came out to my father in-laws house. I would highly recommend Tommy and his crew. They both were very friendly and professional gentlemen and I highly recommend anybody needing service of their water heater to call this wonderful company and would highly suggest you ask for these two guys. I cannot remember the gentleman’s name that was with Tommy but he was just as upstanding and professional and a true asset to your company and they deserve the best that this and any company has to offer. Thanks guys

Review №165

2024-01-05 19:51:32

Morghon provides excellent professional service. I like the fact he changed out my tank fixtures for n less than two hours and that is even with travel time to get the parts

Review №166

2023-09-29 18:20:33

Our first experience with Victor from Sherlock Plumbing, Heating and Air Conditioning was excellent. Very professional and knowledgeable about his work. I hope that he will be our assigned technician on all our future scheduled service calls.

Review №167

2024-04-07 00:47:17

Julio was great. Explained everything, meticulous and detail oriented. Good quality work and stayed late to check everything out.

Review №168

2024-06-14 16:55:51

Dylan was timely, courteous, informative, and efficient. I highly recommend him.Lynn

Review №169

2023-12-07 15:50:31

Joshua from Sherlock Plumbing installed our replacement Rinnai tankless water heater recently and did an excellent job of installing it correctly to code and better than the installation of our original heater. He was very courteous and took time to explain his steps throughout the process.Thank Joshua

Review №170

2023-10-13 17:37:07

Kross from Sherlock was on time, very knowledgeable, and an absolute professional. He provided costs in a very up front manner and was very informative with the options. I’ve used Sherlock for a few years now for both my plumbing, furnace & a/c repair and maintenance. After using a few other companies in the San Diego area that didn’t seem to provide the best service, I’m very happy I found these guys.

Review №171

2024-01-16 22:35:17

Alex from Sherlock HVAC fixed our heating problem with minimum fuss, common sense, knowledge of his subject, & efficient work. Very grateful.Tim Smith

Review №172

2023-05-25 16:23:32

I called Sherlock plumbing because they had a high rating and a long time in service. Morgan came to my house for the estimate and was very knowledgeable and professional as well as friendly. He was uniformed and had a card and all the equipment and knowledge to provide multiple estimates on the problem encompassing different types of solutions.The next day I received a call to make sure that they met my satisfaction. They did ask for, if warranted a 5 star review to give the technician a chance to “win” tools and gift certificates which did prompt me to write a review, but it was 5 star service in this instance.

Review №173

2023-08-21 22:37:02

Josh was my technician who was prompt and well informed about my non functioning sump pump. He was affable and helpful. A pleasure to work w such a responsive company.They made time to see me same day my sump pump wouldn’t shut down. I really appreciated that and will use them again when trouble happens

Review №174

2024-03-29 19:37:26

Tommy provided great service. He is absolutely knowlegeable and hes done great work, smooth and fast, which demonstrates his vast experience in the field. He has a pleasant attitude towards the customer, which makes of him a valuable representative for the company. Hes certainly being kept in mind for future work that comes up.

Review №175

2024-05-28 01:48:53

Clogged sink is fixed! Took three techs to come out and Eduardo was the MVP. All very professional and knowledgeable

Review №176

2024-01-19 18:31:46

I need to give a 5 star shout out to Jared of Sherlock Plumbing, Heating & Air. He is a stand out technician who treats a homeowner with respect; who has a passion for doing the right thing and who follows up to ensure that this is attained. Jared is an asset to his company. I wish more technicians would follow his example.

Review №177

2024-04-16 22:58:41

Timely, professional, courteous, knowledgeable of the necessary work to be done. HVAC maintenance was performed today…. Some challenges during the process. However they were addressed and remedied in a timely manner

Review №178

2024-05-07 19:42:34

Kross was very polite and knowledgeable. Very friendly, likable, and thorough. Would like to have Kross on the next visit.

Review №179

2023-11-11 23:56:33

Josh was very knowledgeable and gave me several options to resolve the problem to provide the best value. He was also very careful and professional about leaving our home as clean and put together as it was when he got there. I highly recommend him.

Review №180

2023-12-18 19:54:41

P - Morghon Liddell was very professional but also friendly, very confident but not arrogant.He is extremely knowledgeable and a great problem solver.He kept solving my plumbing problem phase by phase, till he arrived at the final solution, a matter that 2 previous plumbers could not.

Review №181

2023-11-20 22:47:58

Alex was polite, and efficient in explaining all the intricacies of purchasing a new heat pump, which I knew nothing about. He worked hard to give me the information I needed to make an informed choice, and got me the best price available. Thanks Alex and Sherlock.

Review №182

2023-12-27 19:29:13

Sherlock Plumbing and Heating. Contracted for maintenance which when time came they kept postponing. After tech person finally came out and inspected unit said it would require almost $20,000 to put in good working order/ Technician was hustler trying tocreate big bill. Said to run 1 of 2 AC units would endanger our health.Also showed me pictures he claimed was of our ductwork. COMPLETELY UNTRUE!Checked unit by another company and verified only thing needed was replacement bulb on air cleaner.

Review №183

2023-12-15 17:17:21

Terrible. Please read this before contracting these people. All you have to do is shop the quote you get from them and you will see how crazy they are. They prey on people who do not shop around. They installed a system for us in 2017 for $6,000. When the system broke, they quoted $26,000 to replace! Their service men are not service men but high pressure salespeople. They pretended to look at our system then made up reasons why it could not be fixed. Go somewhere else for your HVAC work.

Review №184

2023-12-26 23:40:27

Brandon was knowledgeable, considerate of our ages, and helpful in providing options. He answered all our questions and left us feeling confident about the company’s services.

Review №185

2023-12-08 22:32:57

Kyle was very knowledgeable and was able to diagnose and fix our problem efficiently. He was very pleasant to work with and we hope to see him next time we have an issue.

Review №186

2023-10-21 17:32:49

Kyle went above and beyond our expectations to help us and we are very grateful. He was kind, patient and professional. We would recommend him and Sherlock plumbing to anyone with no reservations. Thanks again, Rick

Review №187

2024-05-16 01:15:47

Arturo was fantastic, doing a complete home plumbing inspection and then fixing my major problem on the spot.

Review №188

2023-09-04 16:10:53

My family has used Sherlock several times and in the past have been very happy with the service, even recommending them to others. Our latest experience was both good in some respects and very frustrating in others.Our Daikin split unit stopped working. The technician, Victor, from Sherlock came out and proposed a fix; however, we pointed out the unit was under warranty. Victor agreed to follow-up with the manufacturers rep. Victor worked diligently with the manufacturers rep across four months testing and trying different factory-recommended repairs, eventually having to install an entirely new unit. Our rating of the service technician is five stars.Our overall rating is not five stars due to our experience with Sherlocks management. Across four months, we made at least a dozen calls requesting status and answers to questions. Although the people answering the phones were pleasant and always promised to have someone that could answer our questions call, we NEVER got a single call back from management.Specifically, it was approximately a month between each of the five visits it took before the unit was repaired. We were surprised each time when we finally got a call to schedule service. In addition, we got numerous estimates for various repairs, always a single unit price with no detail as to basis for the cost despite repeated requests for detail. As a warranty issue, we were to pay labor but not for parts. No way to tell if the estimates included parts or how many labor hours we being charged.In the end, we were able to get an e-mail making certain representations and answers, but still do not know how many hours of labor we paid for to reach resolution. Will have to use Sherlock if we have further problems with our units as they service Daikin in San Diego; however, I cannot recommend them until their management makes some changes and their service costs are more transparent.

Review №189

2023-08-14 16:47:08

Josh from Sherlock came out and helped us with our water heater and also provided us with some great recommendations for a few other plumbing projects. He was very polite, friendly, and helpful. We had a great experience and will use Sherlock for future plumbing and HVAC maintenance.

Review №190

2023-06-01 19:02:06

Kyle and Jesse were so lovely, communicative, and helpful today that I had to jump on and immediately give them a 5 star review. They pulled foam toys and probably 20 years worth of hair from our shower drain. Its now working better than ever and I appreciate how quick and professional their service was. Everyone at Sherlock is so responsive and kind! We will definitely be calling them in the future.

Review №191

2023-05-31 22:15:06

I called Sherlock to see if Tommy could come by and take a look at several toilets, water heater, and water regulator. I had read excellent reviews regarding Tommys honesty and service. He did not disappoint. After the thorough evaluation of these items by Tommy and Jesse (a new employee in training), Tommy shared his view on what he thought needed to be replaced and what didnt. The fact he didnt push any items helped establish my trust in him. He and Jesse were friendly, honest, fair, and made me feel good about moving forward. I am looking forward to having Tommy install several new toilets and a water heater in the coming days.

Review №192

2023-09-01 00:36:54

Josh did a great job installing my new water heater. His work was very clean and precise. Will definitely request him back for any other plumbing needs we may have.

Review №193

2024-01-07 23:36:55

He showed up on time. He did the check and walked us through the options. I appreciate that he did not try to pressure us into buying something expensive, but showed the benefits of each item.

Review №194

2023-09-25 17:33:26

Great experience with Joshua. He explained the issue with my water heater in a clear manner and helped to contact the manufacturer for questions about the warranty. He got things running again and we came up with a plan of action for some issues he identified. I’ll definitely use Sherlock in the future.

Review №195

2024-01-08 16:53:45

Great service and tech! Was able to call and get someone onsite timely. Issues resolved with tips on prevention. Prices quoted before work was done.

Review №196

2023-10-31 03:09:01

I am writing this review on the behalf of my mother Lena who does not do reviews. Andrew Rice came out today to help service her heating system. He was very professional and explained every step of what he was doing thoroughly and how it would benefit her. He also showed her a before and after photo of how to see the difference afterwards.

Review №197

2024-01-05 23:52:17

We had a problem with our new installation and requested service. The service technician, Lucas, was very prompt. He found the problem very soon and had us going again. Lucas was very informative regarding the problem and explaining the details of the repair.Although we are still quite concerned that there was some problems, (2), after the original installation. Hopefully Lucas has solved these problems, (2), and we are on our way to cool summers and warm winters.

Review №198

2023-10-17 21:17:41

Jared assessed our situation in a systematic way and got our heating unit working. He made a few adjustments and he also informed us of the foreseeable needs that we will be facing due to the age of our system.I’ve known of the Sherlock Company for a long time but today was my first experience of having them come out to make a repair. Jared is a knowledgeable HVAC guy who does a great job.He earned my trust which reflects well on Sherlock HVAC and Plumbing.

Review №199

2023-09-01 17:20:54

Victor performed a system check of my Lennox system today. He was very pleasant to work, professional and clearly an expert in his field. I was very happy for him to educate me on certain aspects of my system. I appreciated the time he took to answer all my questions and help troubleshoot my remote connection to the thermostat. Excellent customer service!