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Sheraton Agoura Hills Hotel in Agoura Hills

3.9 (199) 30100 Agoura Rd, Agoura Hills, CA 91301, United States

Categories

Hotel
Meeting planning service
Wedding venue

Location on the map

Agoura Hills, Los Angeles County, California, US

Phone: +1 818-707-1220
Site: https://marriott.com/en-us/h...

Opening hours

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Total reviews rating 3.9

199 Reviews for Sheraton Agoura Hills Hotel 2024:

Review №1

2024-07-01 23:34:36

My friend, who got married near by used the Sheraton as base for the marriage party. Lots out of town people stayed here, local people, etc. I was a little nervous about booking a room here because all the negative reviews. And ours was great. We were on the third floor balcony. Others did not have the same experience. Even our room could use a refresh as far as the tub and shower. The brunch buffet is nice and the services good. At some point you need to upgrade your elevators. They broke down at one point during our stay. Parking is great. It’s a beautiful spot and the outdoor area was nice. Invest a little money you could really have a, five star location.

Review №2

2024-04-03 00:00:00

Don’t make the same mistake that I did and book here hoping that you get a good room, even if you have in the past like I did. It seems the hotel has gone down in recent years, which is sad given the serene location and high potential of this property. Housekeeping staff is obviously overworked and management doesn’t care about customer comfort as I’ve tried for weeks to talk to them and no one has gotten back to me even after reaching out to corporate…I was on a medical trip and thought that by spending a little more and staying at the Sheraton that I would be ensured a clean room and comfortable stay however, I got the complete opposite. When I arrived, I was placed in a room on the third floor, and it appeared that the bed had just simply been remade after the past guest instead of having the sheets replaced. I went down to the front desk and the staff was concerned and supportive, then placing me in another room a few doors down, which, unfortunately had the same situation. I returned to the front desk and they asked me if I would be willing to have a staff member come with me to look at a couple other rooms.The staff member showed me a room down the hallway on the third floor, and this room seemed a little bit better, but also to have the same issue. They then took me to a room on the club member floor, and encouraged me to stay in that room as it was the best that they had to offer. I decided to do so, and carried my luggage up to the room. As I tried to settle in, I realize that the bed was more disgustingly dirty than the rest. Besides the severely wrinkled sheets, there were hairs all in the bed, and the mattress had been shifted, revealing bodily fluids on the headboard. I had also booked a room with a balcony to ensure airflow as I am immune compromised, and when I opened up the balcony door, I realized that there had been rain collecting on the patio, causing it to turn black and bubble with mold. I went to use the bathroom and discovered food stains on the hanging bathrobe along with urine on the toilet seat.I called the front desk and they moved me back to the room on the third floor. After this long ordeal which required me to go up and down their long hallways with carpet pattern reminiscent of the Overlook Hotel in “The Shining”, back-and-forth to the front desk multiple times, it was now midnight. I went to shower before bed and found the drain was clogged. :( Then the heater wouldn’t stop running, so I had to literally unplug it from the wall because the remote and the thermostat didn’t work (this was after the front desk agent said he checked it to make sure it was working properly) but I was too tired to bother with contacting the front desk again.I talked to the front desk in the morning and told them my concerns. They were very concerned said they would talk to the manager (who conveniently happened to not be available at the time) and housekeeping. Since then, my husband and I have both tried to call multiple times, left multiple messages, reached out to corporate who also sent them an email and the hotel supervisor manager has never gotten back to me. Please see photos of the top floor suite! 🤢

Review №3

2024-06-03 23:06:48

Decent hotel in the area, hotel is somewhat outdated, but has plenty of amenities.Full service bar and restaurant plus the club level if you are eligible with decent breakfast. Main restaurant has better breakfast but isnt free.Room was fine, bathroom was so-so, shower very outdated but the shampoo body wash was quality. Internet TV did not work but was not in a rush to complain.There is not much to do in the area but walk around, however if you are the type to get up early and walk around or jog, this is a nice area to do so. Only thing close by walking distance is a gas station then a small strip mall with some restaurants.If you are passing through for a day/night, or 2 nights for work, this hotel is nice but not the best internet. Would recommend as a transit hotel, although there was several families there and using the pool.

Review №4

2024-05-21 03:12:14

I absolutely cannot believe this is a Marriott branded hotel. We always pick Marriott/Bonvoy because we know the level of service and cleanliness is to our standards but this place is a huge letdown. We arrived and could just tell this place was outdated and needed work. The stairs leading up need some paint and the property needs to be picked up, trash everywhere in the parking lot. The front desk person assured me that there was a freezer in my room to store my breastmilk. We get to our room and as soon as we open the door, there is just an old smell not bad just old. I look around for a freezer and find the fridge but no freezer, I call the front desk and they said they don’t have freezers so that was my first issue. Then we noticed the bottom of our sheets had marks on them like they weren’t cleaned just remade. We brought pillows and blankets so we just slept on top of the comforters and would deal with it in the morning since we didn’t check in until 11pm. We asked about the sheets and they said the cleaning cart probably hit the side of the bed? Okay maybe but that’s not good service. I do a service request for towels at 5:27 thru the app at 8:35 still no towels. I then send a chat thru the app and no response. I call to the front desk at 9 for the towels and finally at midnight we receive towels. The pool looks like nobody ever cares for it and it has floaties that are deflated and just laying around everywhere. This place is gross honestly and I can’t believe I actually put up with two nights here. I have sent an email to corporate but no response yet. Never again!

Review №5

2024-05-19 23:00:41

Avoid this hotel and Sheraton brand! Front desk people were good but hotel is dated and manager does not return calls or emails. Does not deserve Marriott/BonVoy branding. When I appealed to Marriott corporate I discovered their hands are tied. Company wins, customer loses. Not the Marriott I once knew and respected.

Review №6

2024-02-19 15:05:50

I stayed here for a few nights. There were many little things that went wrong. It started when I arrived, staff said they were short on keys to the room and only gave us one. That wasnt a problem until we went to the room and the one key given didnt work. I called them and they brought up two keys. I guess they had keys now after that. We got a balcony suite and the balcony was dirty. They also said there was 2 complimentary waters in the room, but there were not. The TV kept freezing. The thing that really set me off was the dirty jacuzzi. I told the staff and they said they were going to send someone to clean it right away. We looked from our hotel balcony and never seen anyone clean it. It was disgusting. I dont like to complain, but for the amount of money paid, I expected a smoother stay.

Review №7

2024-04-27 14:50:02

Arrived and our bathroom smelled like cannabis smoke. No fan in bath either. They gave us a room next door and had sprayed so much febreeze my eyes were watering all night. Booked club room for extra money and was told on check in that the breakfast, snacks, and desserts were only offered Sun-Thurs (Not on the weekend when the rates are $$) so we paid a lot extra for a few cans of Pepsi. Very disappointed.

Review №8

2024-06-04 17:46:25

Bathroom was covered in black mold. I left the property immediately, unfortunately I prepaid for the stay. Management is unresponsive in issuing a refunding for the nights I did not stay there. This is appalling. I have left several voicemails and sent several emails.

Review №9

2023-10-26 15:29:18

Booked the room online. Was a little out of the way for our travels, but that was our fault. Its hidden on a hill, definitely older but far from rub down. Excellent staff checked us in. People hanging out in cafe and bar. Very business like.Rooms were dark brown themed and somewhat modern. I would have liked some bright color accents. But kinda classy.Bed was awesome..like I wanted to take it home awesome.Quiet and clean.

Review №10

2023-11-30 19:14:30

I wanted to write a review to thank the staff for the amazing way they supported my family in finding my 5yr old autistic son who is non-verbal when he ran away from the room and missing for almost 15min.The front desk acted within 30seconds of me reporting my son missing. The hotel was locked down and the police arrived within minutes.What stuck out to me most was that the ENTIRE staff was not only focused on finding my son but they were calm and SO KIND so me (especially) as I ran around frantically... (even into parts of the hotel I was not permitted) and continued to stay by our side until he was found.The aftermath of him running away was met by a staff that continued to be gracious and kind for the duration of our stay.THANK YOU FOR YOUR PROFESSIONALISM AND KINDNESS!Specifically, thank you: Chris, Jani, Kim, Galindo, Michelle and Michael.I HIGHLY recommend this hotel and its staff and cannot thank you all enough.

Review №11

2023-10-08 19:17:44

Do not stay. Old hotel that they apparently decided to cover up the age with noxious fragrance. It feels like I’m staying inside of a toxic artificial fragrance bottle. Difficult to breath. Asked to be changed to room with balcony so I could breath. The artificial fragrance in the room is so strong, it’s actually streaming out onto the balcony. Completely unacceptable. This is in addition to the facilities and room features being old and dated. Throat and nose suffering. Not up to Marriot standards. Really not ok. The staff has been nice and friendly.

Review №12

2023-06-11 00:41:47

Clean rooms two queen beds in the room. Big spacious bathrooms. They offer complimentary coffee in the lobby. Free overnight parking. They have a pool on an upper level but its surrounded by big walls and a small lawn area.They have a bar just past the lobby area. Nice hotel. Looks like a good 3 star.

Review №13

2024-01-18 02:34:40

Older well maintained property. Location is good but lots of traffic. Nothing fancy just a reasonable price and cheerful staff.

Review №14

2023-10-31 23:54:18

Caution read all reviews,I didnt. DO NOT BOOK HERE. Im a platinum elite member with 70 nights a year on average not to mention I use Marriott to book all my employees stays as well, and it makes no difference here.Rick is the general manager and will not return your call, nor will any management help you with issues. Was charged full price on my card after booking with points due to bridge being out on coast we were stuck in traffic had to cancel. We even stayed at another Marriott property. We are loyal to the brand .They wouldnt even honor any points for stay. Trust me, stay at a courtyard or springhill or any other Marriott property except this one.I waited to post this to see if they would make an effort,and nothing. Usually, Marriott is very accommodating. I feel like my business is not appreciated.

Review №15

2023-07-30 04:47:33

Frequent traveler here who rarely has bad reviews but I am so annoyed!!!Do not be fooled by the pictures posted for this hotel. It is run down and looks old and smells musky. The carpet in the looks dirty and the bar is from the 90s.Not to mention terrible service. I stood there for 7 min waiting for someone to come serve, there was no one to be seen. Had to ask a another employee to get someone.The rooms are small and also musky. Not to mention that we paid for a room not with a balcony but with view and when we arrived at our room we were staring out at the roof and a wall. The tips of the trees were barely visible. I went back down to ask to be moved and willing to pay but were told they were over booked and negative 8 rooms.I am so so disappointed. We were going to book something cheaper since it’s just a weekend but booked here for the view.I expected to sit and drink some coffee and look out at a beautiful MountainView. Instead I’m feeling gross and claustrophobic in a small dark room with no view. If I were by myself 100% I would check out and find somewhere else to stay.Also, the ice machines looked so old and gross there’s no way I was getting ice there. Went outside to at least get fresh air and the terrace area was full of food crumbs, trash and glasses on tables. No one cleaning up.Pros:Room: good hot water and water pressure. Clean bathroom.Outside: pool is decent size and there’s a hot tub.Btw I checked in early on the app to ensure a decent room and still seem to have gotten the crappiest one

Review №16

2023-08-02 03:43:11

Overall basic and not great for what they market themselves to be. This is the type of hotel that has a chip on its shoulder and treats it’s customer like trash. The type of hotel that charges you a service fee and a delivery fee on top of your room service. the quality of food is mid and nothing special especially for the price. The pool is not large and is surrounded by mediocre pool lounges. The bar in the lobby is ok but not worth for the stay. Overall the stay for the price is not good.

Review №17

2023-11-08 05:58:41

On business in the area and need to work in the evenings at the hotel. First Desk chair did not stay in the high position (defective piston...), asked for it to be corrected in the morning and was assured it would be, it wasnt. Wheeled the chair down to the front desk in the evening and waited for a replacement. When I got it back to the room, discovered it tilted heavily to one side and I almost fell over.On business travel I need a comfortable bed, a hot shower, and a productive work space. Fail on any one of those three, and youve failed me as a Platinum elite member. Thus the low score.

Review №18

2023-09-04 22:46:22

I’m giving 1 star because I tried to cancel my reservation. (My phone had died in the end of cancelling) when I went back to redo it didn’t show up that I had a reservation with them. So I figured it was cancelled, well it wasn’t. I called them to see if I could get a refund as I was charged and they said no. That they were sticking to their policy. They didn’t even try to understand my situation it’s all about their policy. Policy policy policy. But what about customer service? I’ve stayed at the Sheraton numerous times but never again will I for their lack of customer service and compassion. And I’ll tell everyone not to book there as well.

Review №19

2023-06-17 14:48:54

I have stayed at this hotel many times. I’m a platinum elite member. They are not honoring benefits. The lounge is terrible. Hotel is old. I had a dirty robe and they wouldn’t change. You can have a few nice employees greeting you at the front desk, hit or miss. This hotel is not at Marriott ‘s full service hotel standards. I’ll switch to the courtyard down the street, my colleagues tried it and it seems to have cleaner rooms, better air etc… don’t stay if you don’t have to.

Review №20

2024-06-04 18:08:36

Really clean room with amazing staff. I would definitely stay here again.

Review №21

2023-11-02 20:44:16

This hotel looks like it is falling apart and the front desk staff was pretty lousy. Old and dated rooms and furniture, and smells a bit clammy. Only benefit is it’s located in a nice area.

Review №22

2023-06-20 22:52:27

This happened almost a month ago and Im still fuming about it:Made a reservation through Priceline and wasnt able to arrive at the hotel before midnight. When I finally got there, the receptionist, whose name starts with an A and ends with an ER, told me my room was no longer available, even though it was paid for in advance. He said that he was new there and didnt know how to answer my questions and pointed at the general managers card, and said I could try calling them. All he said is that if check-ins dont happen before midnight that the guest is considered a no-show. I was exhausted so I told him to sell me another room, to which he said he was at capacity. Impossible! They still had my room but wouldnt let me have it! If this is standard, Sheraton policy, maybe they should consider CALLING their customer to see if theyre in transit! After all, this is what a hospitality company should do, no? I slept in the parking lot that night. I used to be a frequent customer. No more business from me.

Review №23

2023-07-22 13:52:41

I stayed here for a wedding for two nights a few months back. I was hesitant to post a review because I rather hash it out with the hotel but they eventually went the route of ignoring me.The hotel was overall fine, I’d put it as a two star hotel, dirty carpet, corners of room were dusty, vents dusty, whatever it happens.However, the comforter was the most disgusting thing I’ve ever seen in an hotel before. When making the bed one of the mornings, we noticed the comforter was ridden with mold, dirty, I don’t even know, I’ve never seen anything like this.We didn’t want to make a huge fuss at the front desk hoping that the bride and groom would not find out about our experience but we took some photos are shared it with the hotel desk staff. They were disgusted and shocked, they told us they would send up the cleaning service to disinfect the room and change the bedding.There must have been a miscommunication because the only change to the room was that the comforter on the floor was picked up and put right back onto the bed and the bed was made.We honestly just removed the comforter for the duration of our stay because she didn’t want to argue and we’re so disgusted, slept with our hoodies and sweatpants on.During checkout we were about to meet Rick, “the manager”, immediately he was defensive, rude, confrontational as if we had told him his own kitchen in his house was dirty.My ask of rec was to get a refund for the two nights, as it’s absolutely unreasonable to stay in those conditions, especially after bringing it up twice, and if he wasn’t able to give me a refund, I was looking for points to be added to my account. Nothing more than that just my money back - pretty reasonable.Please see Ricks response to my email:“Sorry for the delay. We did some testing with the chemical supplier.This was not mold as first stated not was it dirt. Feather can scorch when old and inside a sealed comforter like we have.When you first came down you were mentioning congestion or sinus issues because you believed it to be mold. This is not the case and these linen items, while old, are not dirty.I hope this clarifies things for you.”Scorched feathers lol?? I followed up via call, voicemails and emails after the fact. Zero response. Such poor management and disgusting experience.

Review №24

2021-08-01 22:11:32

This is a difficult one to rate. The front entry, which is ones first impression, is that of an old facility in need of work (see photos). However, the inside is clean and comfortable. Staff is courteous. Although I didnt venture there, the lounge/restaurant looked inviting.I was upgraded for a room, which was a bit larger than most and had a wet bar. I loved that I could make my room adequately cool and keep the fan running for background noise.The walls of the rooms are a darker brown, which isnt my taste, as I prefer a brighter look when traveling. But if you like it dark, this decor works great! Bed and pillows were perfect.I have this three stars as the entry needs work and the rooms were quite dark for me. Its also quite convenient to the 101

Review №25

2023-05-03 22:04:37

Comfortable and Extremely Hospitable!We came here for a work conference, and not a single colleague had a negative thing to say.From the front desk, to the restaurant, and housekeeping, everyone was friendly, helpful, and went beyond what was expected.The beds were comfortable, and the pool and hot tub were open.Excellent!Thank you 🙏

Review №26

2023-07-01 02:52:36

FALSE FIRE ALARMS IN THE MIDDLE OF THE NIGHT! stay away from this place. False fire alarms continuously went off since midnight waking up and scaring my 1-year old every 5-10 minutes! I understand this could’ve been a one off situation but the way the staff treated me and so many others was rude and uncalled for. They hung up on me and talked to me like I was the cause of the issue. Front desk had no answers. In fact they reassured hundreds of guests who marched down to the lobby because the phones weren’t working, that it would stop but it didn’t. Staff said the only thing they could do was check me out of the hotel basically putting me out with my baby at 12 midnight 😱 No compensation. Nothing.Update: around 2 am the alarms were still going off. Alexander at the front desk said if I checked out then, I’d get a full refund so I did. Called for about a week and they kept saying I should receive an email about the refund. Now over a week later they said they changed their mind and decided they won’t be giving any refunds from that night! Just horrible!!!!

Review №27

2023-07-27 14:20:57

Great staff, great views, close to Mailbu and surrounding beaches, canyon drives. Plenty of dining, store and gas options nearby. Can be busy during the summer. Convenient to the Valley as well as 101/405 corridor. No problems during a 10 day stay. Recommend!

Review №28

2023-10-08 20:06:54

Staff and service is extremly bad . I walked in showed ny reservation on marriot app staff looks at me like i am stupid and says what is this ? I said reservation she replied oh we dont have rooms but i reserved and checked in for early chein and it says i have cheched inShe lookrd at me kike why are you telling me out check in is at 4 .If soneone dosent like their job why should they be at front desk . Its ridicuous to have in hospitabke pereon in hoapitality industry .And i am titanium member been ambassador for 3 yrsBeen to many marriots in many countrys between me and my wife we have more than 2000 nights in marriot never been treeted like this

Review №29

2023-01-10 15:10:25

Its a Hotel if youre in a pinch. Has rooms and at one time was a nice operation. Seems very dated, the bar was not open at night, breakfast was not included with the room, only one elevator was working, lower bathrooms were not stocked with soap or hand cleaner.Dinner was good and the food was nice, breakfast had good options and everyone was nice. Small little corner room with stuff you might need for the midnight snack.I would not stay here a second time, but its nothing to be afraid of if youre winging it on the road.This was at one time a conference style hotel, but not sure its anything more than an overnight stay kind of place anymore.

Review №30

2023-07-31 23:44:11

Location is decent but parking here requires you to walk extremely far to the front door…Front desk told me breakfast was included, and it definitely wasn’t. It’s $20 per person—no microwaves in room? Wait, so you’re willing to pay over $200 a night for a room without breakfast, a microwave, or a water fountain in the hotel to refill water? So then you should come here expecting to be one of sad individuals who pays $2.50 for single-use plastic bottles of water, eats cold food from the mini fridge and skips breakfast. But the pool has plenty of kids who are having a cannonball/splash competition.There was brown sticky liquid across the floors in the hallway leading to our room and the WiFi absolutely sucks—couldn’t stream a YouTube video without buffering. Pretty awful, and I would recommend the Hampton over this place any day.Update: yesterday the fire alarm in the building went off three times, shower heads spray straight out the side of the shower and you have to walk through the overpriced restauarant every time you want to leave your room in a particular side of the building. Poorly planned layout, with people blocking hallways in front of the salons ….honestly one of the most absurd and annoying hotel stays I can remember

Review №31

2023-08-24 18:17:50

This hotel desperately needs a face lift. Our room was so run down. The furniture is old and the bathroom was in pretty bad shape. Even little things like a phone plug or port on both sides of the bed, towel hooks in the bathroom....its not rocket science

Review №32

2022-09-29 16:06:35

Horrible Experience. Our weekend stay Sept. 16-17 was a disaster. No TV first night, Homeless outside our window, toilet handle broker (I was able to fix this), shower drain broken (I was able to pry open to use shower), stained sheet (at least I think they were clean), coffee maker kept tripping breaker if anything plugged in (including their lamp or my phone charger), Last morning no power in hotel so we had to pack in the dark, not shower and just check out. Very rude unprofessional staff, could care less. General Manager wrote to me and basically said you had a room, tough. . .no refund compensation.I spent 40 years in hotel industry and have never encountered such rude service. If I were in charge someone would have been let go.I do NOT recommend this hotel to anyone. This was my fifth stay at this hotel, always a great experience, but not anymore.

Review №33

2024-02-18 23:09:24

Spare yourself some time and money, very bad service, room smelt heavily of bleach as if something happened in the room and they were trying to cover it up, we asked for a transfer and the elevator stopped working we couldnt transfer our suitcase, the room we were tansferred to had an odd smell, me and my family were very disappointed.

Review №34

2021-04-30 17:10:37

First off, the staff was very friendly and helpful. The hotel is dated, like most Sheraton properties. They offer zero breakfast options at this time. The walls are pretty thin. I had a bad experience with loud and smoking neighbors. The rooms have balconies, which are supposed to be non-smoking. Nobody really follows this rule. The wall A/C units suck in all of the smoke from outside. A positive note: The gym had some great equipment.

Review №35

2023-08-07 18:29:49

This property charged me for cancelled stays, I will be submitting a full on investigation through Marriott. Based on my interaction so far, this property seems to have poor management and very dishonest. I guess there is a reason for the lower rating than other hotels in the area and their lower rates. I would stay away from this property.

Review №36

2023-08-23 06:16:05

Unless you are there for a conference, the hotel is not situated for walking to restaurants or other entertainment. It does have an on-site restaurant and bar.Nice pool with jacuzzi.The views are basically the pool, parking lots or a hillside.

Review №37

2022-03-14 01:49:50

I have no idea how this hotel has Sheraton branding. At best, at best it qualifies for a four points flag. Very dated hotel with staff that could care less. Calling the furniture old is a compliment. We stayed in the “presidential suite” but I can assure you it was only presidential in name. The fixtures were damaged and dinged. Wallpaper was coming off. Furniture was STAINED. Cleanliness through the hotel was questionable. The entire property is very very dated and in need of a desperate upgrade. And by upgrade I don’t mean new furniture. Although that wouldn’t hurt, but the exterior paint is in horrible shape, windows, door jams, elevators need maintenance, automatic doors were not working, hallway wallpaper and paint was chipped and pealing, the list goes on. If this hotel is a representation of the Sheraton brand then Sheraton is going the way of Ramada. The once upon a time tier one brand that lost its image due to dated properties. I probably won’t stay again.

Review №38

2023-03-17 12:48:14

Thanks housekeeping. Got in late and the alarm was set by the previous guest at 4:30am. Not the Marriott Way!Great hotel and beautiful surroundings. Besides the alarms clock my only complaint are the thin walls.

Review №39

2024-06-14 17:48:59

Rooms need updatingStaff is greatLocation is nice

Review №40

2022-07-22 04:18:26

This hotel was a decent hotel but it certainly didn’t stand out for the Sheraton brand nor for the area. The rooms are nice, yet very old. I was able to hear people in the hallways and through the walls. The grounds are decent and the scenery was beautiful. On the website it will say that there is a shuttle but there actually is no shuttle for this hotel. Ubers are easy to get though so getting around is easy.The day staff was very nice and pleasant. The night staff was quite the opposite. There was no greeting guests or offers to be helpful at night. I had an issue at checkin and the clerk insisted that I was wrong. When I presented proof that I was correct, he then said there was nothing that he could do. I wrote to Marriott for help and they passed things along to management but I never received a call nor any communication from them, which was disappointing. When I checked out at night there was actually no staff manning the front desk, just a security guard who I had to give my key card to and I was unable to get any checkout paperwork from.In all I was somewhat disappointed at my stay at this hotel. I will chose another hotel in the Westlake area when I return. The Hampton inn and the Hyatt regency in this area offered much more value for money than this Sheraton.

Review №41

2023-07-29 21:15:14

Great hotel right off highway 101. Quiet and comfortable. Very nice pool area. The food at the restaurant was good. Calamari and chicken wings were cooked perfectly.

Review №42

2021-10-26 12:45:41

Kim, Sales Director, was very competitive on a group rate for our visit. The staff was very friendly, the rooms were comfortable and the shower was great. Fresh cooked breakfast buffet and the service was very efficient. Good location right off the highway but no road noise. Lots of great restaurants nearby. I stay at a lot of hotels and this was one of the best.

Review №43

2022-08-23 03:59:12

Nicely stocked club lounge, enjoyed the hot item in the evening. Appreciated being offered the breakfast buffet since the club lounge isn’t open for bkft. Service was fast & every server was helpful & pleasant. Glad to see a new desk chair in the room. Please also add in some of the missing patio furniture for the rooms.

Review №44

2022-08-05 14:47:44

Surprisingly not to basic standards. No password on the wifi is bad for business travelers. Terrible coffee. No daily turn down service. Incessant clicking noise in the room. Bad food. First hotel Ive ever stayed at without an iron in the room. 10/10 staying somewhere else next time.

Review №45

2022-07-04 01:38:46

Feels like a grand old hotel, not in the best shape, but very enjoyable. We had a king bed and it was great. Excellent service to fix our broken lamp and bring extra pillows and coffee. Best cycling location in the US - not kidding.

Review №46

2022-10-31 03:34:57

Great hospitality. All staff are so friendly and helpful.Especially front receptionists Tina and Diana are amazing. They made our stay so special. My kids love them. I am a IT consultant and spent at various hotels over 200 days a year before covid and have experienced many hotels . This is one of my favorite ones. Especially considering $ vs. service., I definitely recommend this hotel if you look for a place to stay in Agora Hills/Thousand Oaks area.

Review №47

2021-07-06 03:34:49

Great location, outdated interiors.We loved the location since we were planning to visit other places nearby. Close to the (101) freeway and up against the hill with a majestic view of the surroundings.However the same cannot be said of the interiors, it needs an update/refresh quite urgently since the bathroom sink was cracked, the room looked really outdated and tired.If you want to stay here, just choose it for the location, not for the hotel, its amenities (which are none) or staff.Since they (only) serve coffee in the lobby in the mornings, there wasnt even hot water for the tea drinkers and when asked, were rudely asked to make it in our room (rather than them providing it).

Review №48

2020-09-01 14:42:59

From start to end, our one day stay at the Sheraton in Agoura Hills was anything but the relaxing pool escape I was hoping for. Upon check in we were met by a very unfriendly man. He was very curt, rude and short while responding to any questions we had and didn’t provide us any direction on how to get to the pool besides “it’s outside.” Considering 2 of the 3 entrances to the pool were chain locked, a little additional information would have been helpful. He also informed us that there was no food or drink allowed near the pool, however, upon entrance to the pool a party of 3 had several drinks and food out for their enjoyment. There was also no signage regarding food or drinks besides glassware. We were not sure if we were being singled out at this point or this person had poor service skills. None the less, it was not the welcome we were looking for or expecting when staying at a Marriott Family hotel.After check out is unfortunately when we realized the extent of the damage the hotel had made, when our bodies were covered in bug bites. My son had 5 welts on his body from his arm, leg and foot, not to mention several other mosquito bites all over this body. My niece also suffered large and painful bites on her body. I find this extremely disturbing especially considering the current pandemic and the cleaning measures that Sheraton and Marriott claim to take. If in fact the hotel is actually abiding by these cleaning measures and safety requirements, I can’t see how we would be affected in such a way.I hope that you will reevaluate the measures you have taken to maintain the cleanliness and safety of the property for the health of the public and your guests.

Review №49

2023-10-16 18:27:42

We were treated magnificent. It was our 42 Wedding Anniversary. They went above and beyond courtesy. Thank you for making it special.

Review №50

2024-04-25 16:27:49

The club here is a joke, then having to jump thru hoops to get breakfast… this will be a one and done for me

Review №51

2022-03-23 18:49:45

Clean and well maintained, great location far enough away from highway 🛣 to be quiet and close enough to get around easily. Could use some upgrades, however the beds are comfortable and newer TV 📺 . Only weird thing was the water had a strange smell in the bathroom a bit like sulfur 🤷‍♀️ otherwise good.

Review №52

2019-08-20 17:46:21

Pool is worthy of a ghetto - small, not much seating, surrounded by concrete walls, not appealing at all. Room was small and dark. Bed was uncomfortable. Bathroom is low end. Hotel location is OK. Staff was nice except we were never told about a Club Level amenity there - we would have taken that. We made it work for us, but would I want to return? No.

Review №53

2023-08-01 17:22:04

Hahahahhaa the only microwave in the whole hotel is in FRENCH hahahahaha I’ve never even dreamed of a more absurd hotel experience than our stay here. Between the fire alarms and the guests crowding the hallways and lobby, to their complete apathy to other guests —we will NOT be staying here again

Review №54

2022-08-12 00:43:39

Absolutely horrible customer service. No one seems to care and everyone Ive spoken to has not been even slightly helpful. Hotel room was booked for two nights for a wedding, under separate reservations. They couldn’t just save us the hassle of having to check in/check out twice but combining our two reservations. Shame on the staff and entirety of Sheraton. Such a horrible experience for being in Agoura Hills. Would NOT RECOMMEND.

Review №55

2021-08-13 05:52:55

Location was great, I didnt use any services. The beds and pillows great but everything else subpar, carpet very old needs to be seriously deep cleaned better yet torn up and removed!! Pretty disgusting, Not too sure they cleaned the room that well, didnt want to touch clock/charging before sanitizing it. Room is dated.

Review №56

2021-12-17 06:16:15

Do not stay at this hotel, I felt so dirty upon checkout, below is my listFurnace in room did not work 2 of the 3 nights I stayed there.Informed front desk, no apology or concern.Hallways in upper floors smell horrible.Free weights are missing in the gymHotel rooms, and hallways are extremely dated and old, and dirtyMy room was not that cleaned, you could see dust/dirt in crevices and corners.Bar and area furniture worn down dirty and disgusting.I would compare this hotel to ones ive stayed at in 3rd world countries, very dirty and dated. Sheraton needs to close it down and remodel the whole inside.The only good thing I could say, hotel is in a perfect great location.

Review №57

2023-04-30 12:52:15

[Apr 25, 2023 update]Downgrade from 4 stars to 1 star, reasons:- No hot water to take shower during the stay,- Hotel is getting outdated, no renovation- New management few months ago, breakfast at the first floor restaurant is no longer ger offered for free for elite members, the new management is asking all elite members to go 5th floor for breakfast. However, their 5th floor club lounge breakfast offered package food, boil eggs, and fruits.- Some of pillows in the room are really bad condition.- Room refrigerator wasnt working right, did call front desk and they have engineering bring up a new one immediately (that is the only good part),--------------------(Prior pandemic)Good: nice view from the hotel, TV has lots of channels, offer club lounge, quiet. Staff was carpet cleaning on the hall way when I checked in to my roomOpportunities for improvement:1. Need passion for detail, for example, the robe provided in the room, I can clearly see there was some dirt spot on belt / waist area...🤔2. Room service did not refill/restock towels .

Review №58

2022-06-02 05:51:32

Reserved rooms for a wedding here. Checked in at night and the room was completely trashed. Nothing was stocked nor cleaned. The bed was made thankfully but there were no towels in the room. Have been trying to resolve this with the manager but they have not responded once.

Review №59

2017-07-22 23:11:03

Nice staff, clean rooms, soft beds and very fluffy pillows. They have blackout curtains which was so great for me having to sleep during the daytime. Wish the shower pressure was stronger and there was stray options. Too hard to clean my thick hair out properly. Other then that, great hotel and great stay.

Review №60

2018-08-16 16:59:38

Completely disappointing. The website advertises newly refurbished rooms.........well within 10 minutes of checking in ....I was back downstairs in order to switch rooms as the room I was given was filthy. Made the mistake of accepting another room instead of checking out. The next morning began with a complimentary breakfast to make up for the unclean room. I might have enjoyed it save for the 5 waiters hovering over my table waiting for a tip. The next afternoon my room was not cleaned nor were any fresh towels put in the room. After spending the day sight seeing...we returned and had to cancel dinner reservations because calling the concierge to get clean towels proved fruitless. I had to go down to the front desk and wait 25 minutes for housekeeping to bring them to the lobby. Never an apology or did the manger call me back. The pool is filthy.....garbage and dirty towels left out overnight.

Review №61

2021-09-03 04:46:37

Plenty of parking with a clean environment. The service was quick and courteous. My only complaints are that (1) there was no refrigerator or microwave in my room and (2) a water bottle was left in my room with a note that if I drank it I would be billed $4, which annoyed me. Sheraton should provide a FREE water bottle refill station.

Review №62

2018-11-09 02:06:24

It is an OK hotel with all the basic amenities one would expect. The view is nice as it is surrounded with Hills, but it only has 5 floors. I got upgraded to a room with balcony. It was nice sitting in balcony having a coffee. Gym is pretty equipped with all necessary equipments for a good workout. Club Lounge is small provides very basic breakfast and snacks. Overall a good stay for a Sheraton brand.

Review №63

2022-06-06 05:49:56

We were booked into a King bed room for our nieces wedding with a block of rooms reserved. When we arrived our King bed had a queen fitted sheet on the mattress that was barely holding on to the mattress!! I had to call the front desk and say can we have a King fitted sheet on our bed cause the Queen keeps coming off when we lay on the bed .. huh??? Have you ever had to make that call? Our room and several of the rooms on the second floor of the hotel were propped open with the bolt as if to air out the rooms before occupying?? Although the hotel block wasreserved for a wedding the rest of the hotel seemed to be booked for a youth girls softball tournament?? (Make sure you ask if there are other events being booked during your event booking, and what they are!!!) SOOOOO LOUD!!! Very Young kids and parents totally having the RUN and I mean RUNNNNNN of the place! Decor is so dated and old. Towels are thread bare and scarce. This place is NOT worth the stay or level of expectation for Agoura area or Westlake Village! We had the choice of Raddison and Sheraton and picked Sheraton for quality.. what a mistake! Should’ve stayed at the Hyatt in Westlake in hindsight! Or ANY other hotel in the area!!! No agenda or affiliation here just an honest review!!! Stay somewhere else!!!

Review №64

2023-12-10 06:11:24

Very nice rooms and common areas. And the breakfast was very good and a reasonable price

Review №65

2019-06-30 04:52:31

Problem with room cleanliness, but pool area was nice.I got pretty sick after my first evening here, as did two of my colleagues (!); seemed a bit much to be coincidence.The not-very-clean rooms may have played a role; even if not, this was unpleasant. Mine was quite dusty, and a colleagues bathroom sink was covered with dirt.Also, our group dinner was pretty lackluster (flavorless, dry).On the positive side, the fire pits are nice and the pool area is comfortable and welcoming. And my bed was at least comfy.

Review №66

2019-06-27 23:52:58

Well appointed and quiet rooms. No noise heard from above or hallways due to solid construction. Back balconys are a nice touch. The beds are super comfy, and the room didnt have giant, unused space that many chain hotel rooms have. Bathrooms are great..good amenities and soaps/lotions. Plenty of towels. TVs are small 32 maybe? Could use an upgrade there. Gym is small, but decent.

Review №67

2017-08-28 03:59:00

The staff are nice and helpful. Bed is comfortable, pillows are soft. Good coffee brand in the room. The room next to me has a dog which was parking most of the time, I think the hotel need to consider this in the future. The breakfast was good, juice was fresh, and good service. I think it is pricy for the service compared to other hotels. Overall, I will recommend it!

Review №68

2017-04-24 10:34:20

Good quality towels. Comfortable bed. Good room and would stay again. However one thing I didnt like was that the room windows allowed outside people to look in and I wasnt as comfortable with that (I was on the first floor so other floors may not have the same problem).

Review №69

2022-05-06 00:11:37

Its daaaaaated. Other than a few new lamps in the rooms, not much has been done to this place since the mid90s-my guess going off the design ascetic. BUT...it has comfortable beds, its quiet (no highway, cant hear the person in the room next to you), and its a great location. So if youre in town and looking for a place to get a good nights sleep...this is it.

Review №70

2021-05-26 16:00:31

Stay away from this hotel!! Since they had been shut down due to covid, they didn’t even bother making sure the rooms were ready for their guests. The room I got had a major leak at the sink and I slipped on the huge puddle but luckily caught myself from falling down! On top of that, it was so dirty! So they moved me to another room and that sink was also leaking. Never in all my travels has this happened to me and twice in one night I get 2 rooms with leaky sinks??!! Since it was so late at night I didn’t want to switch to another room especially since I had already spent so much time cleaning/sanitizing the rooms I was in before I found out the sink was leaking so I asked the guy to bring me towels and a bucket to catch the water. It took him over 20minutes just to bring them to me. So I couldn’t do much to get ready for bed since he could show up at any moment. When I called down to the front desk, the front desk manager (Gilbert) wasn’t very helpful in what he could offer me to make my stay better. He said I would need to speak to the general manager, Peter Awad, to compensate me for this inconvenience. As of writing this review, I had called Peter numerous times (he never once answered) and left a few voice messages, wrote him 2 emails with pics and videos of the leaks and he still hasn’t gotten back to me. As a Bonvoy member, I am very disappointed in the service I have received from this hotel. They obviously don’t care about their guests. Don’t waste your money and time and lose sleep staying at this place!!

Review №71

2021-06-27 19:37:45

You get what you pay for, I guess. The website is very misleading. These rooms are really old and in desperate need of an update. The air is even a little damp.The room doesnt have a bad odor or loud noise so far, so thats good. I did find a spider in the bathroom on the first night. Every time I stay at a Marriott I swear Ill never stray from Hilton again. BTW this is the Marriott Bonvoy, but it says Sheraton. Kinda confusing.

Review №72

2018-09-02 23:54:37

We stayed there in our wedding night in a suite. The room was large, but extremely basic. Empty mini fridge, one robe, basic amenities. Aside from the security guard and the manager on duty, the two front desk staff we spoke with were disappointingly bad at customer service. When I told them we had just been married and were checking in he seemed more annoyed than anything, without a congratulations, offer for a free drink, nothing. Same with the checkout lady in the morning, just bad mood all around.I will not recommend this hotel.

Review №73

2023-02-05 16:50:42

Spend one night at this location, front desk was very professional, and surprisingly good breakfast with excellent dining room service. Will definitely stay again next time in town.

Review №74

2019-03-27 00:27:19

I stayed here multiple times between March and August of 2017 on business. The rooms are decorated quite conservatively but always clean. Beds are very comfortable. Bathroom has a light up vanity. I like that they have a restaurant, bar and members lounge that serves hors doeuvres, dessert, and breakfast. Service was always excellent: front desk, room service and special requests for toiletries that Id forgotten. As a frequent guest, the bartender remembered my usual order which was great. Theres also a small gym, pool, jacuzzi, and outdoor lounge space if you have some free time to enjoy. A solid hotel for business guests.

Review №75

2019-04-16 17:05:38

Such a pretty location!I was there this weekend for 3 nights. Its tucked behind a bunch of trees. (Its on a hill) of course from the city name Agoura Hills my type of hotel! Fairly close to Malibu! Theres a street thats about a mile or two miles at most that takes you down all the way to Malibu. Sheraton has a Huge parking lot & parking is FREE! (The best) The hotel itself is pretty big! Only reason Im not giving it 5* is because of their decor. Rooms definitely need to be updated/furniture/doors/bathrooms.. everything. At least in the room I was in.. But the bed was comfy so I didnt mind how old the rest of the stuff looked. First time in Agoura Hills & I really liked it! Its different.. I always stayed near downtown LA. But staying here felt good! Not too much traffic on the freeways either. I would love to stay here again! Oh.. and It was my very first time at a Sheraton ! I usually stay at Marriotts !!

Review №76

2021-10-03 14:32:03

An absolutely beautiful hotel in an absolutely beautiful location with many upscale shopping centers within a mile of the hotel and upscale dining within the same distance. They even built a huge hill adjacent to the pool to block the sound of the freeway which you couldnt even hear when you were elevated several floors above the pool from the hotel the rooms were wonderfully large yet had a cozy feeling plenty of the USB ports, a wonderful bathroom with an excellent shower and tub and beds that were so comfortable along with four big plush pillows on each bed this is a wonderful place to stay its like being in the middle of nowhere while surrounded by somewhere and it is just so relaxing to be there in Agoura hills. Written by Stephen Valentino

Review №77

2017-09-14 00:56:14

Nice enough hotel, be prepared for extra charges all round. $14 a night for parking, if you want a latte instead of filter coffee for breakfast...That said, the breakfast was great, the bar area was cool and the rooms were large. View from the ground floor was pretty poor, our doors opened to a dog waste bin and a dirt path... beds were very comfortable. Rooms seemed to be serviced at gone 5pm... so we had to vacate the room for a bit because wed already returned from our day.Staff are really helpful and polite, especially the lady who was behind the bar during the football on Sunday (10th Sep!)

Review №78

2018-12-28 22:14:17

We checked in on Friday and everything was fine. The next day, when we came back from breakfast the floor was soaking wet from the bathroom water overflowed from next room. The management had us packed up to move to another room. We werent happy about the trouble but were ok. That evening we went to wedding and came back around 10 to find out room to be quite cold. Called the front desk and a maintenance man came up and worked on it for a while and told us the heater was broken and couldnt be fixed. So they had us packed up to move to another room again. Next morning we asked to see the manager and made a complaint about the problems we had to go through. He apologized for all the troubles we had and promised to give our account points credit to be used to get a room for free at any location since he could not reverse the charge to the room. Its been 3weeks and he has not kept his promise. We even sent him an email inquiring about it but NO RESPONSE!!!

Review №79

2022-07-07 07:16:39

Ill start with the rooms. They werent really anything to be amazed about. As a lot of it was outdated, and kids screaming and running up and down halls. Realistically the only good service was the bartender. But primarily because of his patients and his point a to point b kinda runs.. we were supposed to recieve a deposit back (which was never seen) which usually I am okay and understanding when things happen. But the lack of communication. No returned phone calls and what seems to be consistant lies that were thrown out there was unbeleavable. I try to give time to companies to fix things or atleast come to a mutual agreement. But they have put no effort in. The employees seem to be more aware of the policies than the management. They also atleast make it look like they care. I dont usually give bad reviews, and I am typically willing to give a second chance. But I dont think I will with them. Not unless the situation with payment and management is in a sense reassesed. Doesnt need to be changed but needs a well done cleaning and overview. Please fix this by atleast calling back and speak to me like a human and not like a broken record and I will update my review. If this happens as frequently as it sounds. There needs to be adjustments.

Review №80

2018-07-08 16:36:07

We planned to stay 2 nights recently. We arrived, and were told about the previously unmentioned $14 per night parking [not even reserved, first come, first serve] We were unhappy, but agreed, because they told us that breakfast would be covered by vouchers included in the price. We went to breakfast and they wanted $18 per person. As it turns out there was no voucher, nor a discount, we were lied to. Sub par food for way too much money from the hotel itself. Obed out of the dining section was the nicest of everyone we met. The bath tub doesnt drain correctly, and all of the vending machines were empty. This place is overrated and over priced. I will not stay here again. We paid $400 for 2 nights and the best thing about this place was the comfortable beds.

Review №81

2017-09-15 01:20:10

Ive stayed here about 20 times this past year (loyal starwood) and find this to be one of the poorest Sheraton properties Ive stayed. The walls in the rooms are paper thin where you hear conversations, TV, etc. Also, the bathrooms consistently appear that they need a deep clean. However, the staff is always very helpful and kind. Just wish the property itself was better...

Review №82

2020-09-10 19:06:16

I decided to stay at Sheraton after hearing to a lot of good reviews. It’s about a 15 mins drive to the Malibu Hindu temple and some other great locations. Has ample parking, but due to the location it’s almost always full! Good ambience and facilities.Was only disappointed because we didn’t get hot water for an entire day. Guest services responded well but couldn’t send anyone to fix it. so we all had to shower with chilling water.

Review №83

2018-07-30 02:46:24

Our check in time was at 3:00 and we didnt get a room until 5:00 causing us to have to cancel an important dinner reservation. When we expressed our frustrations to the hotel manager he basically told us that its wasnt his problem and to keep checking back to see if there is a room available. He was very arrogant about the whole thing and had zero empathy for the inconvenience that his establishment was causing us. Nothing really wrong with the rooms so 1 star for that. No one in our party was very pleased with the overall experience.

Review №84

2021-06-16 06:46:24

Just when you think the world is getting better you run in to Denise she works at the front desk“Was not impressed” with her at allThe check in was mediocre. She was complacent and failed to let me know anything about this location I understand the pandemic issue, but why offer you top tear members upgrade if your not gonna give them to them the not only that off me water in place of my points I am to receive at check in I think if she was more focused on her job then me being black this would have went a lot easier this is not a place I would recommend to any one of color and if I did not have a chartered jet waiting on me I would of left the hotel to find another one spend your black dollars where they matter

Review №85

2021-06-17 00:17:01

We used this hotel due to previous Sheraton/Mariott Bonvoy experiences and I must say, this property fell well short of the brand. We booked a Club Level room for the unique privacy and access to the club lounge. What the hotel failed to acknowledge during the booking and the check in process was that the club lounge was closed. They DID NOT make any adjustments for the Club Level premium price they charge, nor did they make any concessions in regards to any handouts to offset the closure.The check in staff shouldve been more knowledgeable about this and should have apologized. Rather I received a cold generic email from Peter Awad, the manager, insisting on how they always offer the highest level of hospitality. Unfortunately, they failed and offered no other explanations. At least at other properties, it is known that certain CoVid precautions are being taken and DO NOT offer those services as an upgrade. Instead, this property knew, offered the upgrade and failed to let us know.Poor customer service, management was very much not understanding and careless in their response. Definitely would not recommend this property. There are other properties around the area that are far better offerings than this historically well known brand.

Review №86

2019-07-03 17:18:38

Although it was a great hotel and very nice. One thing we absolutely did not like was the moldy sheets. We came for a April wedding and stayed 2 nights. Right before we left we noticed pockets of black stuff in the comforter. When we held it up to the light it looked like blackish yellow mold was inside the comforter. We had told them about it but never got a response. So then we thought maybe if we complained someone would get back with us but did not. No response since then. Great hotel but just check your comforter and if you have the same ordeal, Id take it down to them and show as proof.

Review №87

2021-07-02 23:16:40

Nice clean but at moment incredibly bland hotel. Everything is closed no lounge, bar, restaurant or business centre. Complimentary coffee from 6 till 9 am Really! Everything else is closed and only 3 hours of lukewarm mediocre coffee. Pool was open, but hard to get in and no pool towels. Place seemed a little run down. Staff( what they had) were very friendly,but seems to be open but understaffed.

Review №88

2023-05-08 17:36:52

At first the room seems nice until you start taking showers. Extremely slow draining water in the bathtub up to your ankles. The room smelled dingy.

Review №89

2021-09-28 14:43:19

Decent property but showing a bit of wear. The gym has multiple pieces of equipment but the free weights were missing quite a few weights. Generally clean, good value for the price.

Review №90

2021-10-11 05:44:31

Not a clean place! I found a live cockroach walking on our bed. Reported it to their reception and I was told oh its not good and that was it. Not comfortable bed. However, one of the reception staff was very nice and had our room to be ready before our arrival.

Review №91

2018-04-29 04:38:32

The rooms are spacious with a nice armchair and a desk to work on. The bathroom is fairly large and includes a bathtub and a separate small makeup mirror mounted on the wall. Its in a decent location about a minute away from the 101 and less than a ten minute drive away from plenty of restaurants. Id recommend it to anyone traveling for business or traveling with a family.

Review №92

2021-05-29 17:35:41

Blood stain on fitted sheet. Large gaps of missing caulking around sink. Did not look good did not seem sanitary. The management did re-caulk when were out of room. Exterior front grounds of hotel especially hardscape and front exterior entry in need of steam cleaning . Overall not expecting the Ritz but hotel has gone down hill from the past.

Review №93

2019-09-05 00:48:55

Nice lobby, easy parking, and great location. Walls were quite thin, we could hear neighbors and people in the hallway. I do wish the beds were queens rather than doubles, though. Double beds are just so small! Staff was very friendly.

Review №94

2019-10-23 04:22:02

Overall a good hotel. I am typically accustomed to larger rooms than we had here. It was pretty cramped. The hotel was definitely not kid-friendly, but the service was excellent and the property was well kept and had great views.

Review №95

2019-01-23 05:07:41

The hotel staff is friendly and helpful. I had an issue with on online reservation that didnt show up in their system, and they made sure I had a room and cleared up the issue. The room is clean and fairly up to date. Everything is in working order, and the WiFi is acceptably fast. I would certainly stay here again.

Review №96

2017-10-22 03:33:00

Arrived on Friday morning for an overnight stay. Front desk was friendly and helpful. Self parking was $14 per day, which seemed unusual for a suburban hotel with plenty of spots. Anyway, the service was great. Was able to change out feather pillows for foam. Housekeeping came around 830 am though. All in all, would definitely recommend the hotel and would stay there again. Very close and convenient to a number of restaurants in the area as well as Malibu Wines.

Review №97

2019-08-22 16:39:31

The room need updating. The hallways look dingy. The hotel doesn’t look as clean as I am use to for a Marriott Hotel. The smell around the hotel was not fresh at all. The bed & pillows were comfortable. However, I will not be staying here again.

Review №98

2017-07-14 04:56:54

Stay here for 12 days. People working here are very kind and helpful. Restaurant serve great breakfast and good dinner. The reason I give them 4 stars not 5 is that room service is not good. Bathroom is not clean at all. They just putting clean towels. Find hairs in the tub and floor. Every morning I try to organized the countertop so the cleaning lady has easier job but looks like they dont care. If they take care that problem I give them 5 stars next time

Review №99

2018-04-04 05:28:25

Nice hotel for a great price. Staff was very friendly. Beds were very comfortable. Breakfast was great in the restaurant. Would stay here again if in the area. They do charge for parking, but gave us half off of the price.

Review №100

2017-08-28 04:01:17

Very nice hotel! Rooms are nice & clean & beds are extremely comfortable. They do charge for literally everything (including $15 to park overnight!). They do have a few cups of coffee in the room that are complimentaly), they also have a gym, but didnt get a chance to use it. Overall very nice, but expensive.

Review №101

2020-05-26 05:06:40

Fantastic hotel! The executive room is worth the upgrade and very spacious. View is great. Only thing is and it was really a bummer is that there was no Netflix compatibility!!! Would be super useful since I use hotels as a weekend getaway as of late.

Review №102

2016-10-31 20:42:24

The location of the hotel was nice but the room wasnt as clean as I thought it would be, especially for the price. The carpet near the AC unit hasnt seen a vacuum in a while (cobwebs, dust, etc). There is also $14 parking fee that they dont tell you about online when you book so if you are shopping around and this place comes in cheaper, add $14 onto their price.

Review №103

2022-12-08 12:09:33

This place needs serious renovations. My room smelled like urine, took over 6 hours to even do anything and spraying fragrance did nothing. Requested the GM call me, which they didnt. Didnt even offer to move me. Surprised that they treat Titanium status so poorly

Review №104

2017-04-02 18:02:06

Great location thats right off the street, had a great view from my room as well too! Stayed overnight for a half marathon, and the rooms are great! Very clean and updated, some of the best hotel beds I have slept on lately, and had enough outlets for all of our devices. Definitely would stay here again.

Review №105

2022-05-11 00:17:35

A great stay. Very clean rooms. Polite employees. Plenty of parking. They had everything I needed for my stay. And I had my room for a great rate too. Very reasonable compared to other options in the area.

Review №106

2018-06-04 15:34:05

The rooms are nice and the beds are comfortable. However, they charge for parking and the food is over priced. Also, we reserved a crib a week in advance but they had to go buy one and we didnt get it until almost 8pm (we checked in around 3pm). Finally, for breakfast we gave them my card, but they tried charging it to our room (which didnt work)

Review №107

2019-08-03 03:07:09

Good hotel with good rooms but the front desk staff needs training on how to behave with guests. We asked for a bottle of water and the guy at the front desk first rolled his eyes and then said we sell it in our pantry. I asked for non refrigerated one as my I have a sore throat and his response in a very mocking way was“ YOU JUST NEED A FREE ONE RIGHT” 🙄Found it be very insulting. I don’t mind paying for the water it’s not a big deal but the hotel needs to ensure their staff is trained on how to talk to guests. I did let him know his comment was rude and I did not appreciate it.Have been a guest at sheratons all across the world but never encountered such cheap comments.

Review №108

2015-10-24 22:54:33

Check in was easy and the front desk clerk, Kevin was friendly and accommodating concerning our room change request. He went out of his way to assist us. The rooms are very clean and updated. They even provide robes, Starbucks coffee and free water. Wi if is also free as well as parking. So glad we chose this Sheraton. Would not hesitate to stay here again

Review №109

2017-07-10 15:37:16

I stayed here and I had a great experience. The rooms were very comfortable and clean, and having a balcony was a great addition. The bartender who served us was extremely nice, as were the staff at the check-in desk. I would recommend staying here

Review №110

2016-03-14 01:22:17

Overall great experience. Entry way was a bit unkept but lobby was nice. Not as updated as I expected for a Sheraton. My 3rd floor view was that of the air conditioning units for the hotel. Room was clean but airconditioning unit in the room is one you find in a Motel 6. No central air. Parking is a bit overpriced at $14 day for open park. Nothing fancy.

Review №111

2019-04-22 23:27:21

With all honesty, this property for years has been like a second home for me and my family and friends who come out to visit. We have always stayed here and have recommended the Agoura Hills Sheraton to all of our peeps. Fantastic service, cleanliness, fragrance that soothes your senses as you walk in and the beds... don’t even get me started. Check it out for yourself and let me know if I am wrong. 😉

Review №112

2021-07-19 21:14:52

From the parking lot to the interior carpet, this was a dirty hotel. They haven’t been maintaining it. We found this on the Marriotts site, but this is not up to our normal Marriotts experience.Also, beware! The parking lot is not safe. Someone scratched up our door trying to break in :(

Review №113

2019-06-13 00:56:52

I have now stayed at this hotel a couple of times. Not a great hotel, best thing about it was its location ... it was close to where i needed to be. seems like an older property. the gym is terrible ... small ... if 7 - 8 people are working out, then it seems crowded. havent tried out the pool, looks OK. Yesterday, the folks renting the room below mine were smoking in the balcony and I could smell it in my room. the window insulation wasnt good enough to keep the fumes out. I had to call and complain a couple of times. The only response i got was, we are checking it out. Dont know if they actually did or didnt. To be fair, when i woke up in the morning i dont think i couldnt smell the cigarette smoke in the room. But, i wont stay there again. i dont want to suffer second hand smoke in my hotel room.Edit - See below the response that was posted by the owner/rep. delighted to hear that i enjoyed my stay ... am pretty sure that nobody will mistake my review as that of a delighted customer. Just shows that these guys either dont care or are tone deaf. not sure which one is worse.---------------Response from the owner an hour agoThank you for choosing the Sheraton Agoura Hills Hotel for your recent travels to Agoura Hills.Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!-------------

Review №114

2017-09-03 02:52:54

Always great service and great value at this hotel. Friendly staff, clean club lounge with outdoor seating and nice view of mountains. My only complaint is I dont stay long enough to enjoy all their amenities, but thats my fault. Highly recommended.

Review №115

2015-04-13 17:03:11

I stayed here again for work last week and it was about the third time in 3 years. Each time I stay here, I am trending to liking it more and more (hence the 5 star review)! First off the rooms have been remade, and even though I have seen much more tired rooms at other hotels prior to a renovation, the improvements are fantastic from the bathrooms, décor, heating and cooling, etc. One of the things I love about the Sheraton Agoura Hills is the quiet ambience here. I dont here noise from the outside regardless of the source. When you add to that the free parking and nice and easy access pool and spa, it has become my favorite Sheraton in SO CAL! Keep up the great work!

Review №116

2019-02-13 18:19:14

The hotel was clean and comfortable, but that is about it. The front desk staff was not knowledgable at all about the surrounding area. I asked for there opinion of a few of the restaurants nearby (some literally across the street) and they didnt know. The WiFi is absolutely terrible. Running a speed test I got

Review №117

2020-04-23 23:30:38

Do not stay at this hotel! The house cleaning service stole my Bose Speaker and the management refused to accept any responsibility for it. I spoke with the Manager Peter Pawad who was absolutely worthless. I also contacted Corporate and received the same treatment. Zero customer service. An employee of this company stole my personal belongings and they refused to do anything about it.

Review №118

2017-11-01 20:37:30

We are Starwood members and frequently stay at Starwood properties and have stayed at Sheratons many times. This has been the first time I was disappointed with the property and the service that we received. The hotel is definitely mis-categorized. The lobby is nice but the rooms are dated. The service was very non attentive. We are usually treated and welcomed pleasantly at all Starwood properties - except this one. Upon checking in, we were not asked if we had a car. It occurred to us later that we probably need a permit for parking, which we had to go down to the lobby to get. The overall experience was just ok. I strongly believe this hotel needs to be brought down one category in the startwood levels.

Review №119

2017-12-06 07:00:26

This place is nice but they changed my reservation without even telling me!?! I had booked a double queen bed room and when I got to the room it was a single bed? This is a big change considering it is sleeping arrangements made specifically for two people to sleep in two separate beds and they expected us to be ok with sleeping in one bed which is totally backwards thinking. Had it been someone who booked a single bed and got a double there would be no problem but given the fact that this was a booking for two beds changed to one is backwards customer service. Also the fact that they did not even notify, maybe even tried to hide the change, is totally unprofessional.

Review №120

2022-03-15 09:49:08

Well I got there at 1030Wited till 11 am to check in and was told check in is at 430 pm I said 4:30 I wasnt happy and after a long drive just wonted to shower and lay down for acouple hours before I had to be at work I said Im going to get some breakfeast not here somewhere else and when I get back a shower and a bedi hope will be ready . Dont have to have a room but do need bed and shower the room was ready and thru even had a guy carry a my things in .

Review №121

2017-08-14 14:23:25

For the cost of this place per night I expected it to be in better condition than it was. There were spider webs near the windows on the outside (do you ever clean the outside of the place?), found a hair in the freshly folded bath towel, trash on the tables near the entrance and you have to pay for parking like they arent making enough money off of their room rates.

Review №122

2017-09-04 23:37:28

Excellent hotel in a gorgeous location. Staff is very friendly and helpful. The rooms were very comfortable and quiet. There is valet and self parking available. I dont have any complaints and would happily stay there again.

Review №123

2016-07-23 17:28:45

Lobby is very nice. Rooms are spacious but AC units are pretty clunky. Actually had to switch rooms because it didnt work. Club lounge is nice with water and soda and snacks throughout the day.

Review №124

2018-05-18 20:30:45

Decent hotel, the lounge area is nice, they have a Starbucks in the hotel along with a fitness center. However, its very pricey, and you have to pay for breakfast at their restaurant and even for things like coffee and bottled water. The internet wasnt working initially and took a call to their provider to set up. The rooms are ok, a double has a couple beds with a TV, fridge, and a single couch. Overall, its okay for a single nights stay but you may want to look at other places if youre staying longer.

Review №125

2020-08-19 16:26:31

Horrible property and rude staff. Was charged for WIFI despite being a rewards member. They promised to refund the charge through their accounting department. A week later when I went to check on the charge it still hadnt been refunded. A week later, they claimed they never said they would issue a refund and claimed that I purchased the high speed option but the receipt clearly says it was for regular internet which should have been complimentary. If I really purchased the high speed option, I would have been charged $30 instead of $14.95, so their story doesnt add up. They also claimed they showed me the invoice before charging me, but in reality, they only provided me a receipt after the charges were already made. This place also has poor sanitation standards, I would not trust it especially during a pandemic. Rude staff, this place is a dump, there are much better options in town.

Review №126

2023-07-01 02:47:56

I stayed at this hotel. Alarms went off all night randomly through the night.Promise me a refund and just now told me no one is getting a refund. Horrible service and old hotel.

Review №127

2017-04-24 05:04:59

The staff was extremely friendly and helpful. They did a great job at everything. I dont know if this is true about all the rooms, but my shower pressure wasnt good. Outside of that, everything was great.

Review №128

2016-02-22 04:42:43

This hotel looks very nice both inside and outside, but once you try to actually use the room you realize that it is very badly set up. For example, the refrigerator was unplugged and there was no nearby plug to use it with, so i had to put the refrigerator on the table. And the TV was not connected to any type of antenna, so there was no TV service available, and they only allow you to connect 3 devices to the wifi. I would say that if you want any more than a bed to sleep on dont stay here. And two other things, the bathroom stunk and the carpet was sticky.

Review №129

2016-12-17 21:20:07

This is a really nice hotel for the money. Good food and great bar too. Rooms are well appointed with wonderful bedding. Probably best nights sleep Ive ever had at a hotel. I will definitely be back! Thank you Sheraton! You did not disappoint.

Review №130

2018-02-01 23:45:22

My company had a meeting here. I requested access to my room for an extra 30 minutes so I could breast pump for my baby. They agreed and assured me I would have access to my room. The housekeeper had my breast pump and my baby’s milk in a trash bag 15 minutes before they supposedly extended my time to. When I requested a private area to pump, I was directed to a restroom that stunk of pee. Awful follow through and customer service.

Review №131

2023-01-25 22:58:27

Great service with a warm smile. Stayed on the club floor. Very well appointed rooms. Larger than most, which we prefer.

Review №132

2023-03-16 15:58:02

Extremely dated interior and the 1st room they assigned to me was musty, and patio door wouldnt open. Im a Titanium Elite member with 73 hotel days already in 2023, and this was very disappointing

Review №133

2020-09-09 11:56:04

Its quiet and clean, the staff is pleasant. Almost everything was shut down (bar, breakfast) because of the pandemic, which means a four-star hotel becomes a three-star hotel. No fault of theirs.

Review №134

2019-11-21 05:24:05

Hotel staff was rude and patronizing. Was really looking forward to staying here while working close by for the next few months but unfortunately the level of service I received made my decision for me. The management was condescending and spoke to me as though I was a child. My coworkers and I will be taking our business elsewhere for our LA area business trips.

Review №135

2023-10-14 20:48:11

Everyone that works here is super sweet and helpful! Everyone from check in, dinner and breakfast, to check out was amazing. Highly recommend!

Review №136

2017-10-30 18:22:35

The hotel staff was quote short and non helpful. Upon checkin other guests were asked if they needed help with their bags but not us. Also, we purchased prepaid breakfast. On our last day of our stay we went to the buffet but since the restaurant was empty the staff decided to close the buffet 20 minutes early. We were told the buffet was closed but we could order from the menu. On prior days we were told the complimentary breakfast included either the buffet or the menu. However, when we went to order from the server we were told the breakfast was NOT included. I went to the front desk to attempt to resolve this issue and the manager Mr. Peter Awad was very short and inflexible after he learned our reservation was through a 3rd party that allowed us to use points.Bottom line.... stay clear from the Agoura Hills Sheraton.

Review №137

2017-01-17 09:23:27

It has a great setting pushed up against the foothills. We were there to visit the Reagon Library. We were greeted by friendly smiles at the front desk. We were fortunate to receive an upgrade to a very nice room.The room was clean and the bed very comfortable.

Review №138

2021-08-29 06:13:53

Room was as expected. The balcony for room 523 was appreciatively private. Be aware though. They still show rates which include Sharatons Club Lounge. Their online booking system will allow you to book any of thr rates which include the Club Lounge... However, at this time the Club Lounge is closed due to Covid restrictions. They have plans to reopen it but, no date has been set yet.

Review №139

2018-01-30 05:06:50

Excellent staff. Attentive and expedient. Comfortable beds but poor lay out of rooms. The worlds largest dresser put right next to the hall and bed. Makes for an uncomfortable midnight restroom visit.

Review №140

2019-04-13 17:17:14

Very welcoming Front Desk. I came in late and they were so helpful in assuring my reservation was held accordingly. Beds are a little small but what hotel isnt. Kept clean and great housekeeping

Review №141

2022-06-13 21:40:32

This must be hotel that was built in 1960s. Poor service and dirty rooms. Do not waste your money staying there. Hotel staff at the front desk are so rude that they dont even smile at the guests thats how worst they are.

Review №142

2019-06-26 18:44:22

This Sheraton is pretty nice. I would stay here again. The concierge floor is nice at least except on the even room numbers where you end up facing the mountain full of dried up grass. Ugly. Anyways just an FYI to the staff though - you served cookies for dessert which is nice but there was no milk. You cant have cookies without milk 🥛🤔🧐🤓.... come on guys lol. ALSO> there are a lot of vegetarians of which Im almost there so Soy Milk & Almond Milk would be nice selections to have not only for the desserts but also for breakfast items. Customer service was fantastic, although, your the only Marriott thats ever given just water for welcoming gifts.Throw in a snack like the other Marriotts do - like a Hersheys bar or something and dont be so stingy and cheap!

Review №143

2019-09-15 17:00:08

Poor customer service. I showed up Saturday morning and tried to book a room at the front desk. I was told by the lady behind the counter they had availablity for the night but since they did not have clean rooms yet she could not make my reservation. I was told I needed to do it on line, even though I am standing right infront of her.... I went on line made my reservation. Then when checking in I wanted to make sure I was getting my valuable Mariot points for my stay. I was told no, because I used a 3rd party reservation service online. Wow!!!!

Review №144

2016-03-21 03:58:22

Very poor customer service. Employees fighting among themselves instead of assisting guests. We were told one thing from one person and something completely different from someone else in terms of shuttle rides from our wedding venue than had to argue with worker to even find out times of shuttles. Only brightside nice room awesome showerhead

Review №145

2019-07-02 16:37:03

Well maintained property with lots of gathering places for varying cozy spots. Its done better here than most other hotels regardless of location or cost. The rooms are very good too. If Im in the neighborhood when traveling, I would stay there again with pleasure.

Review №146

2022-02-27 14:59:42

The first thing I discovered about this location is the room service food was dry and not very fresh. The second thing I discovered is the rooms do not stay warm in Winter if you have to turn the air conditioner off because it makes a lot of noise. I do not think I would stay at this hotel again unless I had to.

Review №147

2018-02-20 23:23:17

As a recent puppy adopter, I have been hesitant to leave my little guy home alone for too many hours. With a holiday work function and almost guaranteed night of work party tipsy drinking, my boyfriend and I stayed at the Sheraton Agoura Hills, along with our Cocker mix puppy. People who are interested in pet-friendly hotels, it doesnt get much better than this. Sign an agreement, pay a reasonable $75 deposit, and Sheraton staff will provide a quality stay for you and your dogs up to 40 pounds. They dont just tolerate your pets, they treat them as guests. Plus, the hotel is clean, inviting, and has great mountain views. If presented the opportunity, I would not hesitate to stay here again.

Review №148

2018-04-09 16:32:43

Excellent service ! I lost my wallet the day I checked in- The receptionist a guy name Chris took care of me and my 2 kids with breakfast comp since we had no cash or credit card. Great amenities : we went to the Jacuzi and stayed by the fire pit until late that night.

Review №149

2018-07-05 08:09:32

Bottle of water in the room.....$3. $14 to park each night at a hotel that is in walking distance to nothing but a gas station. One extremely rude check in person...male... didnt get his name but had a few snarky answers and a devious smile. We arrived early and it was noted early check-in but the room wasnt ready. He said and I quote....we dont have to honor that.

Review №150

2017-12-12 15:03:17

The rooms are clean and the beds are soft. The showers are hot (as long as you get to them before 8:00 am). The vending machines dont work however.

Review №151

2021-09-17 16:34:28

Room was dirty, the soft sofa had cookie crumbles from the previous stay. The toilet seat also wasnt clean and had poo stains on the underside of the seat.

Review №152

2018-12-07 05:05:30

Satyee at the hotel for a work conference. The staff was super friendly and attentive and the grounds were well maintained and seemed of high quality. Beds were comfortable and clean. Overall a great hotel experience for the stay.

Review №153

2022-10-24 05:32:25

When I was checking in Diana helped me so well that my checking experience was less than 5 minutes and I was able to get to my room immediately following that there was an issue regarding the shower in my room and Diana again immediately help me with what I was experiencing I was then in a room that satisfied everything that I needed and I very much look forward to staying at this property again regarding the excellent service that I received when I got here

Review №154

2022-06-07 04:37:25

Clean and fairly recent renovated room, they seem to be suffering from lack of staff.I remain amazed (disappointed) that this level of brand charges for water when lower level brands (Courtyard, HGI…) offer them for free.

Review №155

2019-05-30 02:28:15

Nice hotel, good lounge for platinum elite members. However internet is horrible, even with super high speed $9.99 connection. To top it... the At&t network is almost dead once you are in the hotel.

Review №156

2017-06-26 18:03:24

I really love this hotel. There breakfast every morning was good and the hotels atmosphere looks pretty modern and nice. Next is the inside of the hotel, the hotel is nice it has a two bedroom which are pretty high to get on but they were comfortable. So I really love this type of hotel.

Review №157

2022-05-01 01:30:50

Cozy, clean and great customer service. The bar is open until late night on weekdays. They offer breakfast. The pool has a jacuzzi.

Review №158

2017-09-06 01:02:13

Booked a wedding room block, which was a pain in itself. We were promised a suite, and it was a completely arduous process to get them to honor that. Beyond that, rooms were mediocre. At least the lobby was poppin even late at night I guess? Go to the Hyatt down the road, much better hotel.

Review №159

2016-06-09 16:28:48

Had an additional charge on my account a few days after my stay that nobody could tell me what it was for.When I called to get the charged explained/reversed I was put on hold several times, could never get to a supervisor, and was even one time hung up on.Despite the nice area and such, I think this hotel has a lot of work to do when it comes to customer service.

Review №160

2017-06-25 19:03:07

Nice hotel. Rooms were nice and clean. There isnt a whole ton of clearance between the end of the bed and the desk. Breakfast buffet is ok but the potatoes were a bit undercooked.

Review №161

2021-06-05 01:39:05

Horrific service as Hotel manager would not permit a full refund (with insurance) on a reservation booked at 3pm today. Had to pay 1 day. Friends flight from Vegas had a change of location and she was not informed. Do not stay here as when people do not empower themselves, they are part of a bad system.

Review №162

2022-09-04 16:02:02

Beautiful hotel with great outdoor conversations areas. The breakfast buffet and evening bar area was friendly and great food. Special call out to Angie and Liz for going above and beyond.

Review №163

2022-03-12 23:13:58

I wanted to order room service at 3p, to have delivered to my room later at 6p.The front desk staff told me no one was able to take my order, and I should call Dominoes Pizza instead.I’m literally asking to spend more money at your hotel, and you say no.The customer service is horrendous.

Review №164

2019-08-23 20:38:56

The amenities and room was great. The TVs while new had cable related issues such as lagging and volume going in and out. Not sure if it is the provider, but definitely needs to be looked in to.

Review №165

2018-08-13 02:33:48

Yes also quite surprised by the $14 parking. That was a change from last visit and a deal breaker for future stays. Like the hotel, stylish and the room I had was outstanding. But if you are on corporate travel, no one understands $14 parking in Agoura Hills. Downtown LA perhaps but not Agoura.

Review №166

2017-07-30 17:15:08

Great location, comfortable rooms. However, in our room the plumbing leaks a bit and the walls are thin - you can hear television noises pretty easily from one room to another.

Review №167

2019-03-11 20:05:33

The Proof LOCATION IS EVERYTHING My wife and I stayed at this hotel through a family member as an employee, the rate was super, however the hotel is horrible. This place is truly unsafe in my opinion. As a handicap person staying in a reserved handicap room this place was a nightmare. One night when arriving back to our room we found a notice that was put under our door telling us there would be no power from 2.00 am until 6.00 am ...not o/k when you depend on equipment necessary for medical condition. Not in the least accommodating to find us another hotel. The next day walked out into the hallway of the 4th floor to once again have no power and even better no emergency lighting. Walked down four flight of stairs. Found unattended open electric man holes out in the garden area. I complained and found ourselves for the very first time on my life and I am now a senior being evicted from the property for complaining. The General Manager Peter Awad and his assistant front office manager Nafiz Akbar are two of the most inhospitable men in the hospitality business. Perhaps our community would be well advised to heed my warning. For me this place is a unsafe property and the management/owners of this place Khanna Enterprises either seem fine as to how its run or just dont care. As I stated Location is everything and this place stays occupied by many unknowing or just complacent people.

Review №168

2017-05-26 23:39:08

Nice place but they have started nickel and diming since the Starwood buyout. Charging for overnight parking, etc. Expensive. Top notch comfortable beds and rooms, super clean. Great breakfast buffet, cant resist the bacon.

Review №169

2021-10-22 04:40:24

We just checked in. So Ill come back later with a thorough review but.... at 1st impressions... its just old.... and I hate old hotels. I hope the bed is comfortable though....

Review №170

2013-02-27 16:17:46

Im local, so I can only speak to the events Ive attended, at various times over 2 decades in varying roles as an attendee, a performer, and an officiant.The recent remodel is sensational, and the current staff is superb.From my vantage point, there are 2 basic types of venues.... those who go all out to make your event a success, and those who are, shall we say, a bit more standoffish.This Sheraton is solidly in Category 1.

Review №171

2018-07-28 01:31:43

Very accommodating, great location right off of the highway, plenty of parking, very clean room, massive pillows, quiet, great bed and nice air conditioner. Probably one of the best hotel experiences, will definitely be there again

Review №172

2021-12-21 06:03:11

I like this hotel. Used it for work. Its not fancy but its not supposed to be...clean and well maintained. Staff is incredibly helpful and nice which is why I gave it 5 stars.

Review №173

2022-03-22 14:31:51

I found the hotel clean and welcoming. The pool was deep and warm. No microwaves in the rooms was not ideal.

Review №174

2018-09-23 08:30:45

We came here after wedding for my good friends, everything was great until the groom went to get the key to check in to his room. Roger, the front end manager gave him the key and room number to an occupied room. My friend (the groom) entered the room and was greeted by an upset occupant. He went to the front desk understanably upset and Roger, immediately blamed the security guard for the mix up. He slammed the new key down on the counter (you can verify with the security cameras). My friend grabbed the ketly and left. I walked my friend back upstairs to his room and made sure he was good. I then proceeded downstairs to discuss the situation with Roger who had decided to call the police rather than acknowledge his mistake. I asked him if a situation like this would warrant some kind of discount for the bride and groom since he literally walked in on an unsuspecting occupant and then he immediatley talked down to me and threatened to have me kicked out of the hotel. Mind you, I approached him in a friendly matter and he immediately had the sherrifs escort the whole wedding party out of the hotel. Roger is supposed to be a manager dealing in customer service, but he was anything but customer service orientated. His disrespectful attitude and demeanor was absolutely innapropriate. He literally had the groom enter a random occupied room and instead of apologizing when the groom was upset, he decided to call the police because of the grooms understandably heated reaction to walking in on a strangers room. Rogers resction and attitude was absolutely disrespectful and definitely abhorrent. I would like to speak directly to his manager or lead.

Review №175

2019-01-18 02:37:16

Nice hotel but the room furnishings were dated and my room had an odd smell. The concierge lounge was very small with few options but was still tasty.

Review №176

2016-08-16 21:23:20

Comfortable rooms, and helpful enthusiastic staff. Skylar took the time to show us around the entire hotel and explained their block rates and private dining options. Really helpful and informative!

Review №177

2022-02-20 19:52:33

I reserved a king-size room bed, upon arriving which was it was late I was told that they no longer have any king size bed available and all they can do is give me two double beds which I reserved it through a third-party guarantee that I will get a king-size bed and I also made the phone call the day before instead I need the king size bed but no one from the hotel bother to call me to let me know that they no longer have any king size bed available they literally gave me no choice to do anything it was really late at night the next morning I had reach out to the front desk manager for not being accommodated to what I request for no one took initiative or was responsive to it the front desk manager literally pretended ignored what my complaint was it was an unethical practice no more from the hotel bother to call and notify me with no choice it doesnt even acknowledge what they have done poor customer service

Review №178

2019-05-30 00:14:26

Awesome hotel with all kind of services. It is located on the mountain, you can ask for the mountain view balcony so that you feel relaxed and peaceful.Club lounge has good foods too

Review №179

2021-08-28 03:23:21

This hotel is showing its age, but the rooms were clean. Service was good, but indoor mask requirement in LA was not enforced by the staff.

Review №180

2018-06-20 00:31:51

Good hotel located in the quiet Agoura hills, interior decor of the hotel feels a bit dated but the rooms are nicely decorated. None 24 hour lounge which kinda sucks but its not that big or nice anyway.

Review №181

2017-10-30 03:08:52

Very good hotel! Amazing location and close to a variety of different local gems. Rooms are well kept and furnished making your stay a comfortable one. Highly recommend!

Review №182

2017-04-03 01:14:09

Great spot if you are a craft beer lover as twisted oak is across the street and Ladyface is a short walk/drive away. The amenities were top notch, especially the bed. Id stay here again since the price was nice

Review №183

2017-07-28 04:35:07

Went in for an interview with a hiring manager of a different company that was staying there. The lobby and bar/restaurant were really nice. The front desk staff were top notch.

Review №184

2021-01-21 22:38:58

This is an older dated Sheraton. During covid there is no bar, restaurant nor any breakfast options. The gentleman at the frontdesk showed no interest in anything and we have titanium status. The frontdesk guy in the morning when we left was super friendly, so maybe hit or miss.

Review №185

2017-07-08 21:35:23

Wonderful staff at check in. Super accommodating. Rooms were clean and comfortable. Club room had a nice breakfast and evening snacks.

Review №186

2017-05-23 03:08:28

This is a really nice place. The rooms were clean and comfortable. There is a fire pit in a semi outdoor area that was fun to hang out at. Staff was helpful and friendly.

Review №187

2021-05-30 23:11:12

The hotel is just ok, very outdated and dark. everything is closed due to the corona excuse and THE GUY AT THE FRONT DESK IS VERY UNPLEASANT I would give him no stars if I could. Not sure how they can afford such a bad customer service nowadays

Review №188

2016-04-25 05:11:45

Overall a good stay. The staff is helpful and room was a expected. The only problem is that one of the elevators is out of service, leaving long waits for the remaining elevator for everyone.

Review №189

2018-02-05 01:19:54

Staff was very friendly and accomodative. They handled a fire, and consequently a fire alarm going off at 4AM, appropriately. At the price point and location, it is a very nice hotel.

Review №190

2014-10-29 18:50:01

RUINED A WEDDING! A Bride and Groom get 1 day...Sheraton will RUIN it and then Management and Staff will laugh about it when you walk away!Let me Highlight before description. Made Bride, Groom and entire wedding party miss the after-party of the wedding and sit in the dark and cold until after midnight ...and Management thought it was funny! Their response of we comp-ed a few rooms, this is fair and responsible for ruining the wedding. Really? A few hundred dollars makes the tens of thousands of dollars spent for a special day all better. But again, the worst part is them laughing.So our lovely bride spent a year planning for the wedding. The big day comes, everyone is booked at the Sheraton, shuttle takes people to venue. Amazing wedding and reception. Then time to head back to the hotel to the after-party across the street. Call at 10:45pm and was told; Shuttle just left. After 30 minutes we call again as it is a quick 10 minute drive. Told again, Sorry, shuttle just left. 20 minutes later call back; Shuttle just left, just wait. Wow. Ok. 2 more phone calls. Shuttle just left. Wait. So after over 6 phone calls and almost 2 hours...shuttle finally comes. Bride is in tears that everyone who waited at the afterparty left as the place was closing. Front desk is non-apologetic with just a we will comp your nights stay. When walking away turning around to say how ridiculous the Manager was laughing and rolling her eyes over the Bride in tears.Called and talked with Manager. Uninterested in the fact the wedding was ruined by Sheraton and their staff and how they thought it was funny. Called corporate and made a complaint; their generic response of; we comp-ed that night get over it...is appalling. The Sales Manager Mary; Disrespectfully and rude. Rooms Manager Courtney; templated cold email. Manager the night of the incident; Rude and laughing at Bride in tears.So brides and grooms...you get one special day. Dont let a place like this ruin it and then laugh about it. Their are other hotels which treat their guests better. There was also MANY problems with rooms while here, but that is a separate subject.

Review №191

2018-02-24 05:03:30

Visiting for a work function... Clean facilities and cordial service. The food at the bar is okay, nothing to have about. But the bartenders are helpful and friendly. There is easy parking.

Review №192

2016-02-22 04:31:43

Had an issue with my room on arriving and had to move my room the next night. After talking to 3 people was upgraded and given some free breakfast. Very stressful being told we could not be accommodated when we arrived.

Review №193

2017-12-06 14:15:53

The man attending the front desk when I went had too much attitude to be at the front desk. The hotel is beautiful and the rest of the staff was polite and very helpful. We had a great time.

Review №194

2017-05-28 05:05:01

I had no problems with my stay. The rooms were nice, the food was good, but theres really nothing in the surrounding area unless you drive into LA.

Review №195

2016-11-09 17:34:27

I stayed at the hotel traveling for buisness. The staff were friendly, the hotel and the room were comfortable, clean, and updated. Plenty of food options in the area. I would have apreciated a faster internet connection. I would stay here again.

Review №196

2019-02-25 05:48:01

Great location, close to 101 yet very quiet. Great service but pretty basic breakfast for Sheraton brand. Rooms clean and spacious.

Review №197

2018-08-30 00:32:57

Service was okay. Checked in and the front desk agent was slightly rude and abrupt even though I was an SPG member. Overall, the property is good but definitely need some renovation.

Review №198

2022-04-23 03:06:24

It is a beautiful restaurant, surrounded by mountains. Some drinks werent available at the bar, but bartender made amazing cocktail for us !

Review №199

2019-04-01 01:19:43

Everything youd expect from a Sheraton. The hotel menu could be more extensive but youll be able to find something! Beautiful views & the tavern across the street brews on site 🍺