Serviceware -Apple Authorized Service Provider in Pleasanton

Review №1

2024-03-21 17:26:24

I recently had a fantastic experience at ServiceWare in Pleasanton. My Lenovo laptop suffered a faulty motherboard, and as someone who relies heavily on my computer, I was quite worried about data loss and downtime. Thankfully, I had an extended warranty, but what truly impressed me was the exceptional service I received from the shop.The technicians were incredibly attentive and went above and beyond to ensure a smooth repair process. They thoughtfully moved my SSD hard drive to an external casing, allowing me uninterrupted access to my data while they worked on the laptop. This level of care and foresight truly put me at ease.Once the motherboard was repaired, they efficiently reinstalled the SSD and ensured everything was functioning perfectly. Throughout the process, the technicians patiently explained the repairs being done, keeping me informed and confident.I highly recommend ServiceWare. Their expertise, customer service, and commitment to clear communication make them a top choice, especially for Lenovo and Apple products.

Review №2

2024-01-09 03:29:04

I have used six different IBM/Lenovo certified service centers since being a dedicated Lenovo business customer since 2004 on four different business laptops (I use one at a time), and Serviceware in Pleasanton has worked on two of my units over the course of the past three years, and I wish I could give them a higher number than 5/5, because they deserve it. They have always done repairs that were 100% solid and comprehensive where I did not need to return for something that was missed. In all cases, it has taken three business days from drop-off to pick-up.All staff are kind, friendly, professional, and expert in providing high quality customer service in effectuating high quality equipment repairs, they interact at the level of the customer and are exceptionally accommodating in all ways, and it is not just me who they treat this way. As I am in their store during my short waits during drop-offs/pick-ups, I see how their integrity and respect is paid to every customer that walks in the door! I am so grateful they are less than a half-hour drive from my house.I can not recommend the staff and technicians at Serviceware more strongly!!!

Review №3

2024-02-24 20:13:48

*quick update to previous review that follows… I’ve used these folks for service on my iPad, and found them to be outstanding in every way **. I didn’t actually use any paid services from this place, because they asked me a couple of initial questions on the phone, which saved me from actually bringing my device in! This kind of ‘taking the long view’ toward customer service,is rare, and as a result this coming week I’ll be using them by having my battery replaced on my MacBook. I’m impressed already

Review №4

2023-06-14 21:10:00

I went here after visiting an apple store to fix an issue with my macbook. The guys at Serviceware offered a fix at less than half the cost of the official store, clearly knew what they were doing and had it fixed in less than a week. They were very responsive, helpful and knowledgeable. Apples official store was an absolute joke and if i ever have issues with my mac again these will be the first guys I come to and i suggest the same for anyone whos having issues. Youre in good hands with Serviceware!

Review №5

2022-02-12 18:16:11

WOW! The team at Serviceware is phenomenal. Brought in a bunch of iMacs and they fixed them all VERY VERY VERY quickly. Extremely professional company and well run and managed. They are way better than the Apple Store and treat all their customers like Kings. I have never been treated so well in my life. They get the job done FAST and their technicians are all Apple Certified and trained. A++++++++Thank you Serviceware, please keep up the great work!

Review №6

2022-05-17 17:49:17

I thought I had already posted a review of this place, but when I went to find them again today I realized I hadnt. In summary: they are fantastic. First of all, both the receptionist and the two technicians I met treated me like a human being. I loved the way they spoke to me, the advice they gave, and how quickly they handled my repair. I also loved the location (slightly out of the way, but easily accessed right from the lot—maybe ten feet away from where you park). There were no crowds. They contract through Apple but they feel more like a Mom-and-Pop (or Brother-and-Sister?) operation. They are superior to the mall in every way. Serviceware for the win!

Review №7

2020-06-17 18:50:50

11/10 would recommend. Easiest, fastest, and most hassle free service I’ve ever had for Apple repair. They were able to order the part before I took my laptop in so I could still use it in the meantime while the part was being shipped. When I brought it in, they had it fixed in 45 minutes. So much easier than when I had my laptop fixed a year ago at a different store. Great service!

Review №8

2021-09-29 04:42:48

Serviceware provide a professional, speedy and thorough computer repair service. I booked a Mac laptop repair appointment and it was faster and easier than booking directly with Apple in the Mall. The team was quick to find several possible issues and they delivered many options starting with the free fixes, then moving on to the more difficult possibilities. Sadly my computer need the more costly fix, but they literally tried everything before that last resort. They provided an honest and communicative service that was much more personable than Apple for sure. Highly recommend.

Review №9

2023-04-11 23:49:26

Wow- this is the place for any computer/tech services.I had an appt to have my “vintage” MacBook Pro evaluated for diagnostics, but as I arrived Justin told me right off the bat ‘there’s nothing we can do’. I was taken aback at first, but as he took the time to explain, trying to run a diagnostics just wouldn’t work on my laptop. It’s 12+ years old and even Apple called it vintage.Justin was very straightforward and informative- I was so appreciative of that, he could have just taken my money and tried to run a diagnostic check, but he didn’t.Serviceware just earned a customer for life- I don’t care where I’m at, I’m going here for my tech service- even if I have to ship from another state.

Review №10

2022-02-16 02:48:25

Super helpful, easy to work with. Good communication and good price. Serviceware was easy to work with and replaced my MacBook battery in a timely fashion. Friendly and much easier than going to the apple store. Thanks Serviceware!