Presentation on Map Reviews Nearby

Service Department at Culver City Toyota in Culver City

3.7 (124) 9077 Washington Blvd, Culver City, CA 90232, United States

Service Department at Culver City Toyota image

Categories

Car repair and maintenance service

Location on the map

Culver City, Los Angeles County, California, US

Phone: +1 424-298-6830
Site: https://culvercitytoyota.com...

Opening hours

Monday:7 AM–7 PM
Tuesday:7 AM–7 PM
Wednesday:7 AM–7 PM
Thursday:7 AM–7 PM
Friday:7 AM–7 PM
Saturday:7 AM–6 PM
Sunday:Closed

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Total reviews rating 3.7

124 Reviews for Service Department at Culver City Toyota 2024:

Review №1

2024-04-30 03:21:57

Ozzy was super great and communicative. He let me know how long of a wait the service was going to be and expressed apologies for it slightly going over time. He offered top-notch service.I rated my experience as 3 stars because of the extremely long wait time. I was just getting a simple oil change and tire rotation done, and was at the dealership for more than 4 hours. This kind of wait is extremely frustrating. I understand that it was a Saturday and they were busy.I put no blame on the service advisors or mechanics. Management holds full responsibility to implement tighter scheduling logistics. More strict appointment times and investing in more employees can help a lot with this.I really want to continue doing my service at Culver City Toyota. They are friendly and offer high quality service, but if these 4+ hour wait times for an oil change continue, I will likely have to take my business elsewhere.

Review №2

2024-04-24 14:42:14

Time frames and appointments dont mean much to these guys. Was told my appointment would be an hour to 2, showed up and the wait was 5 to 6. So I rescheduled for a less busy day, and the appointment (again estimated at 1 to 2 hrs) was 3 hours long.The service was fine. But the wait is just crazy.

Review №3

2024-05-17 21:02:46

Looking at you like you owe them money. Never called when my car is ready. I have to go ask someone else for it. Turns out that my paper is right there on the table, but guess what, little John is too lazy to call me, he would’ve starve to death if he don’t eat his lunch. Best wishes to choke yourself to death next time :)

Review №4

2024-04-13 17:22:35

Dear Culver City Toyota Service Department,I am writing to express my disappointment with the poor service I received from your company.On 4/13/2024, I visited your Culver City Service Department and was extremely dissatisfied with the level of service provided.During my visit, I experienced rude behavior from CHRIS CASTELLANOS. He was very unprofessional and condescending.I have never experienced this behavior at a Toyota dealership or service department and I have been a long time customer of Culver City Toyota.This experience was both frustrating and disappointing, and I do not believe that it meets the high standards that your company is known for.I would like to request a resolution to this issue. Specifically, I would like an apology. I believe that this is a fair and reasonable request given the poor service that I received.

Review №5

2024-02-01 04:42:27

I went to change spark plugs (40$) and a light (20$) what I didn’t know is they charge 235$ per hour!! for labor. I have never been ripped off so bad. I spent almost a thousand dollars. I had no idea they charged that much per hour. I hope at least it went to the mechanics but probably not. Never going back for service. Hope I can pay my rent

Review №6

2024-02-29 03:42:46

Dont let these bozos near your car even for the free included maintenance. Just pay for a oil change somewhere else, its not worth damaging your new car.They forgot to put my oil cap back on my engine after an oil change. And when i brought it back they didnt even apologize. It couldve severely damaged my car. If they cant handle an oil change, i would never trust them for anything else.FULL STORY:Took my car in for my 1 year free toyota care tire rotation and oil change. Service advisor Charles called me when done. When i went to talk to him he had a super sour look on the face and handed me some paper and told me to sign. I asked what they did to my car and he just impatiently said hed tell me if Id sign. I dont know why he was so impatient. He sits at a desk all day doing nothing and im not going to sign something i havent read yet. Despite the rude service, i thought everything was fine so went home.Over the next few days, when i drove my car it had a weird burnt rubber smell. But didnt notice any issues. A few days later, i opened the hood to take a look to see maybe if they spilled some oil. To my shock, the oil cap was completely missing! This probably damaged my 1 year old car.When i took it back. Charles did not apologize at all. They put the cap back on but they did a super sloppy job cleaning the engine as well. I used a paper towel to wipe off left over oil.If they cant do a simple oil change, they shouldnt touch cars. And charles needs an attitude adjustment. Its his job to deal with customers. We arent just an inconvenience. Some of us are taking time off our real jobs to deal with his poor attitude. Other employees also had zero sense of urgency and just lazed around.Overall, just pay 60 bucks to jiffy lube or something. Anything is better than these clowns.

Review №7

2024-06-08 03:01:15

I had repairs totaling a few thousand dollars performed at Culver City Toyota in 2023. Following the repairs, my Prius failed a smog check. I learned that the original catalytic converter got swapped out for a fake one, probably when Toyota disassembled my car to fix a brake booster issue. Needless to say, Im very disappointed with such dishonesty and would like to discuss this matter with Culver City Toyota to find a resolution.

Review №8

2024-02-01 17:28:06

For services ok the digestion for repairs you should take a consideration and ask what do they mean urgent if so for any services such as break services or so. For sales department I give them 5 because art is a man and Daniel they are professional and know what they talking about if you have to purchase any part have your bin number handy that will warranty the part will fit exactly for your vehicle year and model.

Review №9

2023-12-29 02:38:08

The worst dealership. They don’t seem to be very specialized for a dealership. I brought a car there for a problem with the 4wd and they “fixed” it. When I brought it back for the same issue three days later they said I would need to come back when the problem is active because they couldn’t replicate it, even though I initially brought it with the problem active.It also took four people and two trips to have the wipers properly replaced.You’re better off at a Valvoline for the basics and head to a mechanic for real work. They’re slow and inefficient here and will make you chase them for a courtesy update.

Review №10

2023-11-24 23:48:51

Terrible service pulled in. Nobody greeted me. None of the service advisors came out of their chairs. No sign showing where to go. Then after booking online for an appointment for a basic oil change, Im informed that oh theyre going to close today. Even though its 3:45 we wont be able to do your oil change unless you leave the car overnightI use my car for work and took time off of work just to make sure I could get this done. Nothing on the website. No signs on the door. Absolutely terrible service

Review №11

2023-11-07 02:32:02

Jimmy was wonderful to work with. I needed a driver side mirror for my car. Not only was he able to locate a new part same day, I was able to pick up my car seamlessly. This is my first time having service at Culver City Toyota and was overall impressed with their professionalism and prompt service.

Review №12

2023-09-09 04:08:50

Despite the negative reviews I decided to try this place out for a routine oil change and tire rotation since it’s in a super convenient location. While the service took longer than it should’ve (2+ hours), I didn’t mind waiting with a book and was pleased that the technician I worked with, Tim, provided constant updates on how long things would take and what they found. Tim did a great job, made me feel at ease and like I wasn’t just being forgotten about and made this an all around good experience.

Review №13

2023-09-08 21:09:56

I don’t trust them. They’re completely dishonest here. I purchased my used car from the dealership with brand new tires, which they installed. Then I came back six months later for my first service appointment. During that appointment they tried to tell me that I needed new tires even though I had only driven the car about 2,000 miles in those six months. I’m smart enough to know that they were full of it, so I thanked them and left. I had a three-visit Advantage Care package so decided to just go back for my oil changes and tire rotations. Came back about another six months later and they told me that my tire treads were starting to get low, but still OK for now. They also magically found a nail in my tire and tried to convince me to buy a brand new tire for it. Telling me they could not patch it because I rode on the tire for way too long while the pressure was low. They tried to quote me approx. $800 per tire (We only carry the best name brand tires.) and also recommended that I replace all of them at the same time. Lol. I again declined, went to Pep Boys for a $20 patch and have been driving on the tire for over a year now without any issues. Came back for my final Advantage Care appointment and they told me my tires were perfect 🤣 A bunch of other stuff they found in the inspections were also contradictory, but the tire thing was my biggest ongoing issue with them. Moving forward I’m going to use a local mechanic. This service center isn’t getting any of my money.

Review №14

2023-08-11 01:13:10

I had a half workday planned out that i ended up canceling due to not having my work truck. I dropped my truck off with an appointment that ended up taking 8hrs to do a simple oil change. I never received updates after having to call twice leaving a message to never get a call back until i had to just ask for my truck back, oil change or not. dont understand how something that should take 30 mins takes an entire work day with an appointment. Really displeased with their service

Review №15

2023-07-06 22:20:04

They told me the estimate time would be 2 hours. Took them 4.5 hours. They wanted to replace my spark plugs which Toyota doesn’t even recommend for another 15k miles. They wanted to charge me almost 800 dollars for replacing 4 tires. I go to a local tire shop and they said only 1 needed to be replaced and the others are good for at least 6 more months.Sucks that places like this try to take advantage of people. Sucks.

Review №16

2023-10-04 20:59:10

By far the worst Toyota service department in LA. No one ever wants to help you, tons of employees are just hanging around but never willing to assist you. I’ve been here four times because it’s so close to my house, but I’m going to have to go somewhere else, visiting this place is just painful. I arrived at my appointment and actually had to call into the service center phone number to get someone to come out and help me. When someone came out he immediately passed me off to someone else so I had to wait again!

Review №17

2023-08-04 15:58:16

If I could describe the service department in two words, I would say disorganized incompetence. It was my first time coming to this Toyota service center and could be my last. I asked someone if they could point me in the direction to grab my paperwork since there was no clear signage or direction, this person angrily pointed in some arbitrary direction and said, Yea, over there. Shockingly rude and unhelpful, right? Then, I had to get the attention of the service person to get my paperwork to pick up my vehicle who was clearly busy huddled with coworkers drinking coffee and gabbing. I was instructed to wait at the valet area to pick up my car but there was no valet person to help. After waiting for who knows how long, I finally had to grab someones attention to ask for help. I could see my car and just needed my keys but this power tripping walkie talky holding man just lazily beeped into the walkie talky and asked someone to pick up the vehicle. Again, forced to wait for whatever reason, I just asked him for my keys so I could walk over to my vehicle and leave. This whole experience should have taken 5-15 min but took closer to 30-45 min. What a waste of time and more importantly, terrible customer service.

Review №18

2023-05-20 05:13:02

Do not take your car here. I recently bought a ‘21 4Runner from a different SoCal location and had to get the wiper on my back window fixed. As directed by the dealer I bought it from, I should have been able to take it to my nearest service center to get this fixed. They turned me away for the first time claiming that they can’t help me. I needed to drive to the dealer I bought it from. I later learned that they were incorrect and this service center is notorious for turning customers away.Then a couple of months later I had to submit a claim with the corporate office because I found mold in the bed of my 4Runner. Corporate literally made the appointment for me to bring it in to the nearest Service Center for them to help me out. This service center turned me away a second time. I was livid. Confirmed by both the dealer AND the corporate office I should be able to get serviced at any service center and corporate made the appointment for me. It’s clear these guys just don’t like working and want to do the bare minimum.If you don’t mind the 45 min drive, go to Toyota of Huntington Beach. They sold me my truck, are awesome, and helped me on both accounts.

Review №19

2023-11-29 21:44:52

Very bad costumer services when you come here expect to leave your car until next day, even if you have appointment. left my car to fix my tire and they didn’t fixe it.

Review №20

2023-06-13 23:05:57

Cant praise this place highly enough. Only downside is lengthy wait times (because it is so popular). Oil change and tire rotation took 1.5 hours. But a nice waiting area and lots of restaurants and shops across the street. Dave the service advisor is a true jewel in the rough. Much appreciated!

Review №21

2023-08-16 20:48:36

Yesterday I went to the Culver dealer if I had an appointment since last week when I arrived they told me that the appointment did not come out of the computer or start treating me badly the person who attended me told him that I wanted to speak to the manager they called the manager but he did not speak Spanish and I feel more comfortable speaking Spanish after he told him that I had to wait an hour and a half, I told the other guy who was helping me that I didnt feel comfortable and that they could change me as is, no problem when He turned around and began to say that if you want, its better to go back to Santa Monica to the other dealer who had served you, so I got off annoyed and told him that if he had something to say to me, he should say it to my face, hello, and he just laughed and then The manager arrived, he doesnt speak Spanish and told me to calm down and I dont know how much we started arguing they treated me badly I dont recommend it they are not professionals there they think you are going to ask them for a gift for the service

Review №22

2023-06-13 20:04:15

DO NOT GO TO THIS DEALERSHIP.My braking system failed recently and after at $200 diagnostic, I found this failure could have been prevented with a manufacturer issued safety program. As second owner of the vehicle, which was purchased at this horrible dealership, I was never notified about this pending safety issue. They could have replaced parts prior to reselling the vehicle, but instead did not. On the many routine service visits, the repair could have been done, but was not. Now that the system has failed, Culver City Toyota quoted $3500+tax to repair this issue. Imagine how many lives would have been lost had the braking system failed while driving on the freeway...

Review №23

2023-08-25 19:32:12

This place is a joke, it by far the worst place to get car service. I only came to get a oil change that I coupon emailed to me, and service advisor William Nadler offered me a service a service that I declined at that point seemed that he became upset that I declined the service. He then told me that it would take about 3 hour to do my oil change.I then asked why so long if I jad a appointment? He answered back rudely. I tried to give this place another chance Im done. When you come here you have to check their work to make sure its done.

Review №24

2023-12-13 18:27:49

Always helpful but remember to set an appointment with them...dont just walk in because most of the time they are super busy

Review №25

2022-04-13 02:42:47

The Service Department at Culver City Toyota has their process sorted out. I have an old Corolla and they take great of it and me. I get excellent service - always told whats happening, what they recommend and how much each process will cost. I have never needed to take the car back to fix something theyve worked on. I feel I am getting a fair price on good work. Strongly recommend them.

Review №26

2023-11-04 13:36:18

Ive taken my car here at least 9 times throughout the years for service on my cars, and its always been a pleasure. I havent had a bad experience yet.

Review №27

2023-07-18 22:58:50

I’ve used the Toyota dealership ever since I bought my Rav 4 and used the dealerships in Atlanta,Dallas,Fresno,CA and Pasadena,CA and had amazing customer service.Culver city has been the worst service and I’ve found a local mechanic who I’m pleased with.Yeah I’ve tried Culver City Toyota 4 times but now I’m officially done with them

Review №28

2023-11-10 19:26:23

Organized, efficient car drop off. Professional demeanor of staff and timely turnaround of my car. No complaints.

Review №29

2023-04-15 19:10:46

Pretty disappointing experience, had a code and diagnosis sheet of likely problems for my 2013 Nissan Juke that had a “service engine soon” light on and they wouldn’t take the codes, proceeded to say the light just means it needs an oil change, afterwards the light was still on and the car was still having problems randomly turning off while idling.To be fair they waived the diagnostic fee since they couldn’t fix it but it’s disappointing they said they couldn’t read the codes and told me to take it to a Nissan dealership even though I bought it from Toyota at that location.In the end I took it to a mechanic across the street and they noticed the air filter housing was broken and affecting the mass airflow sensor and quoted $142 which is exactly what O’reilly autoparts said was likely wrong and yet Toyota wouldn’t take that diagnosis and even look at the engine.I think what’s worse is that I texted the feedback number they gave me inquiring why it couldn’t be fixed and 24 hours later have no response. Pretty embarassing for Toyota and the only reason it isn’t one star is that they waived the diagnostic fee.

Review №30

2021-10-09 00:34:02

Always slow service. I made an online appointment, arrived (albeit 6 minutes late), waited in queue for 3 minutes before anyone acknowledged me, waited another 12 minutes before a service person came out. 2.5+ hours for an oil change. Its free so I guess I cant complain that much. I wouldnt come here if I had to pay for an oil change. Everyone is nice but no hustle and customer service is not very attentive.

Review №31

2022-06-03 23:17:15

All the negative reviews are accurate. They are more than double the price of most other shops for repairs.Terrible service, flat out lied to me about doing a $4,000 job. Said i had a blown gasket. Upon taking it to be tested at 2 other shops, it was not true. I was considering selling my car die to their findings.Never come here, find anywhere else.

Review №32

2022-12-29 18:05:12

Excessive wait times and limited staffing created a bad experience. Was rescheduled twice, given an early appointment and still had to wait an hour for the drop off process as only one technician was helping the two drop off lines.

Review №33

2020-12-08 20:31:33

Whatever money I saved on my lease from Culver City Toyota wasnt worth the headache of having to deal with their service department. Not only do they sell your information (my phone number was sold literally minutes after I left according to experian), but its impossible to find someone competent that works there. After THREE hours of trying to call and make an appointment (theres nowhere to do it online even though they claim there is) i finally connected with someone. I told them that one of my warning lights has been on since they put a hubcap on last month and after I described the light the mechanic says hold on let me google it (???), so I let him know its the tire pressure light since apparently I know more than the paid professional does. When I brought it in I drove into one of the clearly marked service lines, but was then told that wasnt the correct service line so I would have to move. I move and am still left waiting 10 minutes under someone wanders up and decides to help me. Theyre once again very confused about a simple tire pressure light and dont seem to have any idea what to do with it. He tries to get me to do a full inspection, which Im sure would have been very expensive, but clearly all that needed to be checked was the tires to make sure TOYOTA didnt screw them up last time. So sick of having to deal with this place.Edit: I just got a call saying I missed my appointment?? Maybe this is why they send out 3 appointment reminders a day. Theyre so bad at doing their jobs properly they think everyone is missing appointments when theyre really just never checked in. Its actually unbelievable how bad these people are at their jobs.

Review №34

2023-10-13 18:40:30

Came in with an appointment and it took over 4 hours to just get 4 new tires put on my car.

Review №35

2022-02-12 21:23:01

Poor customer service. Dont communicate with customer. Told me my car will be ready between 2 to 4 hours. After 4 hours went to ask if my car was ready since I was waiting at the dealership, they told me they havent start on my car yet. Got mad and asked to have my car back. Guess what? Nobody even apologized to me. Dont think Im coming back there

Review №36

2021-01-08 01:52:01

This location does not have it together. I made an appointment for them to pick up my car at 12:30pm to have it serviced. They showed up at 9:30am (which thank god I was able to accomodate). It is now 5:45pm and I still dont have my car. THEYVE HAD THE VEHICLE FOR 9 HOURS. Each time I call they say that its on the way (a 20 min drive right now with traffic so no way it has taken them 2 hours). This is all for an oil change, tire rotation and inspection. Poor communication, lack of professional honesty, will not be coming here again unless its against my will.

Review №37

2020-09-26 00:29:59

I have been using this location of Toyota services for a while and every year they show more level of professionalism in the service industry.I would like to thank the entire service dept. as well as Emma H. She helped with scheduling a service appointment. and made the process very smooth.

Review №38

2022-06-22 18:59:22

They are irresponsible. They told me the repair supposed to be done by yesterday, but until the next day they didnt give me any call or text nothing. I called them and they just told it’s been done. How do I know that it has been done if you guys dont tell me??! They just fix it, and dont care nothing after that. It’s not even the reasonable price.

Review №39

2020-11-23 06:27:19

The Toyota service workers are nice, and they use safety protocols. The best part is, they will give you a free Uber ride back-and-forth to your home or business!One weird thing is, when I break quickly there’s a funny sound in the rear tire area . I’ll have to go back. They do honor their work though.

Review №40

2022-03-21 20:36:37

DO NOT GET SERVICE HERE. For every service, they charge 30-40% more than the highest quote from any other repair shop in So Cal.The price of their services is not set by Toyota standards, its the choice of the owner of this shop. They will also sell you a care package that is only good for use at their (4) Toyota repair shops, in Los Angeles County, regardless of having a new, leased or certified pre owned Toyota vehicle.Brake Fluid: $210Engine Coolant: $210Brakes (1 axel): $380Warning: only bring your car here if its under warranty. They are happy with taking advantage of you.

Review №41

2022-09-20 16:42:54

Expensive, excessive wait time more than 3 hours on average, and I had to bring my car back after service because of improper alignment. Now that I have it, it’s still not properly aligned!

Review №42

2022-10-05 17:20:39

I requested a simple service and the technicians, not knowing that I am a professional mechanical engineer, tried to scam and upsell me on nonsense. I have never been so disrespected getting my car serviced. I will never go here again.

Review №43

2022-03-05 05:37:20

Pre Ordered some parts, 2 lower ball joint bolts (under $3.00) MANDATORY PAYMENT prior to ordering so I went there was told they come in package of 10. Got impression they wanted me to buy all 10 when I only needed 2 bolts. If they come in package of 10 shouldnt you have some in stock if not then maybe Parts Department should order some??? Was given next day for delivery of parts. Went following day only to be told parts didnt arrive & would arrive after the weekend on Monday.😡😡😡😡!!! Pre Ordered so I could do the repairs this weekend NOT Monday. THANKS PARTS DEPARTMENT MANAGER for the EXCELLENT TRAINING OF YOUR STAFF👎💯👎💯👎💯👎Also want to say THAK YOU TO CULVER CITY TOYOTA GENERAL MANAGER FOR THE AWESOME, EFFICIENT, CUSTOMER SERVICE ORIENTED STAFF YOUVE PROVIDED for US CULVER CITY Residents/ TOYOTA OWNERS. LONGO TOYOTA in El Monte here I come (rather drive the distance than to deal with CULVER CITY TOYOTA FAILURES/ Nothing in stock for my TOYOTA at EXTREMELY OVER PRICED (DOUBLEDx2) PARTS & MAINTENANCE SERVICES 💯👎💯👎💯👎💯👎💯👎💯👎💯👎

Review №44

2020-07-05 23:11:45

Good service just takes too long for an oil change. Customer service is great though. Nice area to go for a walk after dropping off your car and different eating options around here while you wait.

Review №45

2021-04-27 22:19:49

I have been taking my vehicle here regularly for almost 6 years and I’m officially breaking up with them. I had a catalytic converter stolen so I brought it here to replace it, they did the inspection and it was towed to Toyota North Hollywood for the work for some reason. Less than 2 years later and only about 10,000 miles the cat converter was dead. The truck failed a smog test, I brought it to Toyota again and they told me the brand new cat converter was no good and needed replacing. The worst part is that they could not tell me why, not one single indication as to why. They provided me with no information and handed me a huge bill. These Toyota Service Centers are overpriced shops, they’re basically charging the customer for their Toyota branding, they are independently owned and you’re better off taking your vehicle elsewhere. I thought I was getting premium auto care, I was just paying premium prices. They will not help you with warranties and the service manager will ignore your calls.

Review №46

2022-06-23 18:18:03

Oil change takes 4 hours! What is the principle of having an appointment and finally have to take a day off for an oil change. It happened twice in a row will stop coming to this place.

Review №47

2019-08-02 15:52:38

Unless you are under warranty DO NOT GO HERE. they will price gouge you. seriously, it’s highway robbery. more than triple what other places charge. and they recommend all kind of repairs that you don’t actually need. AND they plug their fancy computers in to diagnose problems, like my broken a/c, which don’t always tell them where and what the problem really is. when i finally took my prius to another garage they found the leak in my a/c in 5 minutes. don’t trust these scam artists.

Review №48

2023-07-13 22:00:18

Impeccable customer service and very up-to-date, efficient and fast parts, an excellent team & the manager Osvaldo, an expert and highly experienced, thank you.

Review №49

2020-06-30 22:19:55

Take your car here if you want to give your money away for bogus repairs that do not exist.They told me I needed a new radiator and oil pan and would cost $1695.Also stated that brakes (I just had replaced in Feb) needed replacing because they were worn.I took to my personal mechanic for second opinion he said my oil cap was loose and there was no sign of any other leakage on my car 😠.He said I could drive my car from Cali to NY and back and it would be just fine.All Toyota dealerships are scam artists.Always get a second opinion.DONT BELIEVE THE HYPE!!!

Review №50

2020-11-16 19:27:44

I had a check engine light on and the car had a rough idling problem. I paid 170.00 dollars for Toyota to tell me they had no idea what the problem was and that they would tear the engine apart for 1,200.00 and let me know what the problem was. Total BULL! I took my car home got on the internet and figured out my O2 sensors were very likely the problem. The techs at TOYOTA never even mentioned my 02 sensors. I changed the 02 sensors MYSELF! My check engine light is off and my car runs much better now. It was losing power going up hills and when I was on the freeway. Now its got the power back and runs very well. Why the mechanics at TOYOTA had no idea what an 02 sensors is beyond me. I dont even think they hooked my car up to their diagnostics machines. I think they simply started my car then shut it off without checking anything. DO NO GO TO THIS SHOP WITH A CHECK ENGINE PROBLEM.

Review №51

2022-05-24 02:46:11

I showed up without an appointment on a busy day, needing a headlight replacement. They worked me in somehow and got me out of there a lot sooner than I expected.

Review №52

2020-07-02 18:53:51

ASK FOR DAVE EVANSCO.6 years ago I purchased a new Prius Hybrid & 2 years worth of Toyota Care Package.Ive had some real bad experiences of distrust and some minor problems of services to my car throughout the years of only going there.I was ready to find a new Toyota Service Center when I started to work with Dave Evansco.Dave Evansco is the only reason why I still get my car serviced at Toyota Culver City. He educates me in detail of all the services on maintaining proper car maintenance, he does not pressure or push me to purchase services but suggest the importance of prioritizing which services I would need next and being sensitive to how much I can spend, this alleviates tremendous anxiety with my finances.If Dave Evansco leaves this establishment I probably will leave too.

Review №53

2020-12-05 17:12:45

On December 4, 2020 I discovered the left headlight on my 2017 Prius V was not working again. The left headlight was replaced on my leased Prius V back in September 2019 at Culver City Toyota. I have had five consecutively leased Prius autos and kept the headlights on while driving. I have never had a headlight problem before. Therefore I was concerned that I have had to replace the left headlight twice.I do not believe I should have had to pay for the headlight replacement and was annoyed that my concerns were dismissed.Liz Covington

Review №54

2020-09-16 20:29:25

Representative helped me was not helpful. I asked him questions and he did not want to answer them. He was like its on the sheet of paper i gave you. On the other hand service reps at the parts center answered all my questions and really helpful. I am giving a 3 because of that.

Review №55

2021-01-29 15:05:14

Im not sure what they do. I went back for the same problem. They kept charging me for what I brought the car in for. Never perform the initial work always something else. I going to the BBB for Automotive. Im out of 2100 dollars and the problem is still there.

Review №56

2023-11-06 02:46:55

$800 labor cost for 1 hour work. One star is way too much for them, they are crooks, dont come near them

Review №57

2018-07-11 02:14:13

Daniel was great! He went above and beyond to ensure I was able to get the part necessary for my prius. I was impressed and appreciate the quality customer service!

Review №58

2022-11-10 05:00:04

Text system is delayed, but I got my car back from a regular maintenance appt at a reasonable time.

Review №59

2021-08-25 05:14:10

Culver City Toyota is great. My experience was exactly what I expected, and Id recommend anyone who owns a Toyota to bring their vehicle here if it needs service.

Review №60

2023-03-24 04:57:26

We needed new windshield wipers and they had us in and out in less than 30 minutes.

Review №61

2022-10-18 15:28:26

Right now the service department has the $150 prepaid deal for 3 services. Your saving around $20 per service.

Review №62

2021-06-09 20:54:05

Raul was informative and helpful. He made sure I knew what my car needed. Everything was quick and easy.

Review №63

2019-06-08 16:50:03

Oil change takes a long time. They recommend many costly services that my mechanic told me were not necessary

Review №64

2023-01-31 16:05:21

Place is a joke, no coffee and wait for an oil change is ridiculous 3 hours with appointment.

Review №65

2020-09-14 16:41:43

They are polite specially the service personnel Tiffany. She assist me in all my problems in my Toyota Sienna ban.

Review №66

2023-06-25 19:40:11

It took long but my car got serviced. Ok

Review №67

2020-03-03 17:23:25

I bought my Prius c from Culver City Toyota when it was still Miller Toyota. I trust the service facility here, and I havent taken my Prius anywhere else.

Review №68

2022-05-16 01:06:09

The Toyota service department was fast and easy to get done, everyone was attentive and helpful

Review №69

2023-01-14 22:46:53

Good service but sometimes they treat you so good,sometimes not so good

Review №70

2021-06-08 10:05:23

I ordered parts online and picked it up here. Very smooth process. Highly recommend.

Review №71

2021-11-02 17:33:30

The service was accurate polite. I appreciate the Service Dept. My service agent David is Excellent!

Review №72

2021-08-14 05:07:32

Good customer service. Clean facility. However, Labor costs were astronomical.

Review №73

2021-01-05 22:52:56

Disappointed had a appointment just for an oil change and it took 4 hours . Unacceptable, pointless on having appointments.

Review №74

2021-09-09 05:18:35

Staff was great very nice facility, good service, this will be the place for me 😁

Review №75

2020-09-10 04:09:48

They always advise you to do unnecessary repairs. A second opinion is always a good idea

Review №76

2018-10-07 02:41:53

Hood Setvice. Prices are waay too high. I wont go there unless my car has warranty.

Review №77

2021-06-05 19:59:04

The service at Culver City Toyota was awesome and very excellent. I recommend the service.

Review №78

2021-02-17 16:55:51

Was a very pleasant experience. And Richard the adviser an excellent person

Review №79

2023-09-03 23:59:58

Hit my door on a brand new 2023 tundra.

Review №80

2021-01-16 23:34:37

Service person was great...their service dept no so much.

Review №81

2023-01-26 07:28:26

Rude customer service never ever going back

Review №82

2022-11-01 15:00:38

Absolutely excellent and efficient. Cannot believe it

Review №83

2022-05-22 22:10:24

Long wait no one wants to help you.

Review №84

2023-08-27 21:17:18

Quick and courteous staff.

Review №85

2021-04-01 10:42:47

My vehicle was serviced in a timely manner

Review №86

2023-05-12 02:08:08

Very good

Review №87

2021-03-31 16:59:41

Great customer service!! Thank you, Ozzy!!

Review №88

2020-11-05 16:22:11

Very nice service dept.Good service

Review №89

2020-07-23 23:12:05

Great service. Clean and spotless.

Review №90

2023-01-08 20:19:47

Great service department!

Review №91

2021-04-17 03:18:53

Very expensive but u get what u pay for

Review №92

2020-02-22 01:22:57

Randy taking good of my car.

Review №93

2019-11-25 05:56:40

Good service not bad!

Review №94

2021-07-30 18:05:32

Good customer service and repair

Review №95

2021-03-13 21:02:40

Had my brakes in stock

Review №96

2022-02-06 22:06:39

Fast and efficient service!

Review №97

2018-06-16 04:39:18

Nice efficient service.

Review №98

2021-02-18 10:39:12

Great and professional as always

Review №99

2020-05-23 21:25:12

Took to long for oil change

Review №100

2021-02-26 23:48:55

Very customer oriented

Review №101

2020-06-12 22:42:57

Lovely, great service!!!

Review №102

2021-04-08 01:51:45

Quick and easy🙆‍♀️

Review №103

2019-10-29 17:47:01

Best.

Review №104

2022-08-13 14:39:25

Ok experience.

Review №105

2020-08-09 23:05:47

Love it

Review №106

2021-05-05 15:44:05

Bad quality of service

Review №107

2021-04-09 23:17:02

Great services.

Review №108

2020-09-14 01:41:08

Johns great!

Review №109

2021-04-22 00:56:15

Great

Review №110

2020-10-11 01:51:11

Best services.

Review №111

2019-05-03 17:07:55

Very efficient

Review №112

2020-07-22 23:14:53

Always great

Review №113

2018-12-14 02:12:02

Good service

Review №114

2021-03-13 16:21:15

Fantastic!!!

Review №115

2019-01-20 03:50:51

Toyota heaven.

Review №116

2021-04-19 19:05:49

Great service

Review №117

2024-07-03 04:45:05

Quick and great service

Review №118

2022-06-24 09:32:57

The place offers a very good offer for an oil change, rotation and safety inspection at multiple points of the car for 129 and they are friendly and professional. The bad thing is that if you deliver the car at 7 am they will deliver it until 1 pm if they improve the time Waiting everything would be better.

Review №119

2023-04-11 17:29:26

Terrible service, I took my car to change a light and they didnt change it, and they charged me, I came back and nothing, its the fourth time Ive gone today for the same light and nothing, they changed it 😡😡😡

Review №120

2023-11-18 03:31:58

The best

Review №121

2020-12-12 09:09:05

They serve come and have a Home or waiting certificate

Review №122

2021-11-18 04:20:44

Very good attention, excellent service

Review №123

2021-12-10 00:23:43

Excellent service thank you

Review №124

2019-01-14 19:10:38