SecurCare Self Storage in Elk Grove
Categories
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Self-storage facility
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Automobile storage facility
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Boat storage facility
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Moving company
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Moving supply store
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RV storage facility
Location on the map
Elk Grove, Sacramento County, California, US
Phone: +1 916-577-6098
Site: https://securcareselfstorage...
Edit info
Site: https://securcareselfstorage...
Opening hours
- Monday:10 AM–6 PM
- Tuesday:10 AM–6 PM
- Wednesday:10 AM–6 PM
- Thursday:10 AM–6 PM
- Friday:10 AM–6 PM
- Saturday:10 AM–5 PM
- Sunday:Closed
Total reviews rating 4.4
113 Reviews for SecurCare Self Storage 2024:
Review №1
2024-06-15 18:19:10My husband and I stopped in to rent a storage unit. Mike greeted us at the door and gave us the runaround of how it works. He was amazing! Very informative and accommodating with our needs. Answered all of our questions and was patient with us. Definitely will be our staple renting center.
Review №2
2024-05-02 23:36:51My experience with Mike at Securcare in Elk Grove was awesome. I came in to take care of my home owners policy information and he updated the information and now I am saving myself money.I was in and out within five minutes. Kudos to Mike !!DA
Review №3
2024-05-01 01:51:34I have had a unit here for 4 years. I have always received courteous and professional service and today was no exception. I had an issue with my key (my fault) and Mike went out of his way to resolve it and even came to my unit to make sure everything worked out. I wouldnt leave my treasures anywhere else.
Review №4
2024-06-15 22:40:22Super clean facility very well kept and the most important part is that the manager is super friendly. Customer service is super important to me since I’mIn the customer service business myselfHe was so helpful let us look a a bunch of different size units didn’t try to rush usI really appreciate the professionalism
Review №5
2024-04-22 19:15:59WOULD GIV NO STAR IF I COULD!!! If Raquel is still there please do not go if you want your belongings. Raquel is what you would call truly a devil in disguise 😡 She robbed me on multiple occasions. She seems to be a sweetheart, a likable person, was attentive to my concerns but little did I know she was the person stealing my stuff and pretending to have called the authorities but kept stringing along as I learned this by contacting corporate office how ever they did not receive anything complaints or were notified regarding my issue. Raquel literally hand picked the items of interest which I placed a hidden camera. Rachel lied about assisting with the police regarding my complaints. If this company rehired her which she disappeared when I gave a detailed written description of her robbing me..my advice to you is too RUN RUN RUN AWAY AND DONT LOOK BACK!!! THIS IS A TRUE STORY. I AM STILL UPSET ABOUT THESE THINGS HAPPEN TO ME!PART TWO! (GOOGLE IF YOU READ THIS PLEASE I URGE YOU TO TAKE NOTICE OF THIS PLEASE)!!!!!!!!!!!After I had Post the previous Review..I received a notification from the Owner CUSTOMER SERVICES regarding this matter as if I had not already submitted a complaint to them over several occasions by phone and a detailed written complaint regarding my issue ABOUT Rachel and her then Supervisor which attempt to offer free services then charges me during my move bc she was upset that I reported her actions Regarding Rachel. Now this company sent a message to respond by email regarding my review and calling it an allegation. My suggestion to this company that is hiding behind their customer service email account to communicate when I have already spent multiple days to assist me is best to leave me alone and accept this truth because It has been less than a year since this happened to me and I can and or WILL CALL MY INSURANCE COMPANY! Consider fact I given you a break!!!
Review №6
2024-05-13 20:13:31Great customer services, asset to your company! Award your good employee as a sign of appreciation. Henry - customer services evaluator in medical services.
Review №7
2024-03-01 17:12:39Worse management in the world. They are never open, charge increased fees every few months, while advertising lesser rates. Charge LATE FEES when their system doesn’t charge your CC. Office closed because they don’t have employees. In the process of suing them now, because NOBODY will ever return a call or email. Just the office lady, who claims to have no power just there to collect $$… what a SCAM!!! Can’t wait to get them in front of a judge… OHH and the replies are a joke by “owner”. They don’t answer that number or email. And the 5 star reviews I suspect are fake…
Review №8
2023-07-14 23:49:10The customer service rep over the phone was very professional, courteous and patient. She thoroughly explained the process and assisted me with the rental. Unit promptly assigned and access code provided. Had to purchase a lock from Raquel at the rental office. She was super nice and informative and showed us how to use the lock. Bathrooms are clean and available to the public. Overall very pleased with the experience and I highly recommend.
Review №9
2024-05-14 00:54:56Mike was extremely helpful and knowledgeable. Greatly appreciate the same day service!
Review №10
2024-06-08 22:11:36Great guy at the counter. Very helpful. Satisfied with everything & good prices