Presentation on Map Reviews Nearby

Sears Appliance Repair in Rancho Cucamonga

4 (199) 8250 Day Creek Blvd, Rancho Cucamonga, CA 91739, United States

Categories

Air conditioning repair service
Appliance repair service
Furnace repair service
Refrigerator repair service
Washer & dryer repair service

Location on the map

Rancho Cucamonga, San Bernardino County, California, US

Phone: +1 909-713-6915
Site: https://searshomeservices.co...

Opening hours

Monday:6 AM–10 PM
Tuesday:6 AM–10 PM
Wednesday:6 AM–10 PM
Thursday:6 AM–10 PM
Friday:6 AM–10 PM
Saturday:6 AM–10 PM
Sunday:6 AM–10 PM

Edit info

Total reviews rating 4

199 Reviews for Sears Appliance Repair 2024:

Review №1

2024-06-25 18:21:06

Total professionalism. Timely notifications of service, estimates, and payment method. It is so difficult nowadays to trust appliance repair businesses. Sears Appliance Repair were totally honest and gave us honest upfront estimates. The technician was extremely knowledgeable and performed his work in very expedient manner. Before you contact anyone, if you need appliance repairs, make sure you call Sears Appliance Repair First.

Review №2

2024-06-04 19:35:08

Rob was amazing! After 5 different technicians finally got someone who went above and beyond to get my dryer working! I’m so appreciative of him and making sure he didn’t leave until my issue was finally resolved. If only he would have came out the first time I wouldn’t have been without a dryer for 3 months. Thank you Rob!

Review №3

2024-06-25 18:09:49

Mark was awesome. He diagnosed the problem for my washer. Luckily he had the part in his work truck,installed it and was good to go. Ask for mark Tech ID 744763

Review №4

2024-06-07 18:51:39

Horrible service !! Doesn’t know how to communicate, very RUDE. Had several appt scheduled thru warranty from Sears. On Feb 27 whirlpool refrigerator was inspected by tech and parts were order # 45347683.Until continued to NOT a work property I called back and they dispatched Robert tech 0689786 who refused to provide service.On May 17. Another tech 0210089was dispatched ( very kind) until was inspected he shared unit wasn’t fixed correctly and (3)additional parts ordered again by tech.Parts arrives reached out to Sears to advise parts were avail and they scheduled Robert T. Again whom had horrible attitude on phone and never showed up to appt scheduled on 5/7/24 between 8-12.After this experience I refuse to purchase any other warranty through Sears. Will definitely take business else where .

Review №5

2023-06-27 21:04:38

I called several times in an effort to try and speak with a live person about my Kenmore Elite refrigerator that has stopped working for the second time. Unfortunately never made it past the pre-recorded prompts regardless of what number I pushed! I have since given up trying to have Sears do anything and am now in process of disposing of my 5yo, $3k paperweight.

Review №6

2022-05-10 18:57:01

NO MORE SEARS FOR ME. I have been a loyal customer since I bought my house on 2012, I have bought most of appliances there. Now 2020 bought a new kenmore refrigerator on to find out this new Models are defective and Sears term it not under manufacturers defect? The fan is not working for the refrigerator to cool how is that a normal wear and tear? Couldnt get answers but google does. It is now ongoing lawsuit? Please enlighten me.

Review №7

2023-11-15 03:51:44

The service guy was very nice and helpful. PLEASE do not use this against him! He is the only person that knows his job very well. However, Sears warranty program is AWFUL! My refrigerator is still broke. The previous tech was rude and lied that his truck broke down on 2 different Saturdays. Yes, he was scheduled to assess frig on a Saturday and the following Saturday to come back and repair with part. I was rescheduled over 4-5 times and my food spoiled thus had to throw it all away, plus out of pocket expense for eating out. I have made a formal compliant to BBB! This is pure fraud! Each Saturday they had me sit around waiting for hours, then cancel by the end of the day. There is no recourse for Sears. I have all Kenmore appliances. Your customer service reps can never find my contract/warranty and then all they say is that they are sorry. I am out of sooo much money due to your negligence!

Review №8

2023-11-07 23:03:59

The repairman gets 5 stars. He was very professional and nice but price for the refrigerator fan motor was outrageous at $445.00. I can buy a new refrigerator for $699.00. I did not get the repair but had to pay $105.00 for the diagnosis.

Review №9

2024-03-16 23:31:43

The repair technician was very friendly and professional. He explained about the repair being done to my washer. Good job. 😀

Review №10

2024-03-20 00:45:00

Excellent service, quick and efficient. It was only a fuse that needed to be replaced. However, the charge was over $320. Yikes.

Review №11

2024-06-05 02:17:27

Other than the fact that he was supposed to be here on the 5th instead of the 4th; everything went great.

Review №12

2024-01-15 19:29:34

He had a detailed report and tried very hard to get my dish washer panel fixed. He even got on the phone with the manufacturing company to figure out a solution.

Review №13

2024-03-13 18:23:05

Hercules was great. Professional. Kind. Timely. He represents you well!!

Review №14

2024-01-20 20:07:18

Harry was awesime, he gave us a cimplete and concise explanation of all the work we needed. WE need more TECHNICIANS LIKE HARRY, we appreciate him

Review №15

2023-12-13 17:03:02

Brian is the best and most positive asset to your organization; in serving the people with excellence and integrity:)Our family is requesting that He be our permanent Technician whenever/wherever possible!!!

Review №16

2024-01-30 04:57:37

Although there was a language barrier Mark was super professional and kind. He was patient. I’m thankful for his hard work!

Review №17

2023-11-14 16:33:48

This was a revisit due to my machine. Again, both technicians were professional and courteous. Everything was explained to me regarding what was done on my dryer. Very pleased with the service call.

Review №18

2024-05-23 22:53:18

I enjoy the service and the repair men go above and beyond to repair my appliances. Thank you

Review №19

2024-03-01 08:10:51

I was given a gift car for sears that I cannot use and the phone number on it you cannot get a life person so basically the car is useless.

Review №20

2024-04-15 20:32:48

Waiting 4 mos and washer still not fixed. Do better sears. Beware of this sham company!!!!!!

Review №21

2024-05-22 17:44:52

Enrique, has been to my house to repair appliances before. He knows what he is doing and he is very professional.

Review №22

2023-08-18 20:13:52

The repair of a frozen drain to our freezer and the replacement of our ice maker on our Kitchen Aid refrigeration was completed quickly and professionally. We were very satisfied with the service.

Review №23

2023-05-13 23:27:10

Called sears appliance repair to troubleshoot my refrigerator not cooling. I first had to agree to a $99.00 payment which would be credited to any repairs. The service technician showed up and took the temperature of my freezer and my fridge and said that my compressor was bad. He spent a total of 20 seconds of troubleshooting to come to this determination. He said that it would cost upwards of one thousand dollars plus to repair and that I might as well just buy a new fridge. He charged us $99 and left. I unplugged the fridge for ten minutes to see if it would reset any trouble codes. I plugged it back in and I could hear the compressor running. The next morning I checked the fridge and it was cold and making ice again. Unfortunately I had purchased a new fridge on the advice of the Sears technician telling me that my fridge was broke. Sears Appliance repair is unprofessional and I would advise to not use this service. I am currently seeking a small claims lawsuit.

Review №24

2023-06-06 14:59:03

Waste of money! Ive been having the same issues with my washing machine not draining. Sears technicians have been to my house on four different occasions trying to fix the issue. Everytime they came came out to try to fix the washing machine, they keep showing me tricks to get the washing machine working without fixing the problem. I called to complain and was told that the washing machine has to be completely non operational before they could order parts for it. When I learned that the parts for my washing machine were no longer available, Sears would have to replace the washing machine and they didnt want to because they said that its working. They kept giving me excuses and not fixing the problem. I ended up taking the pump off and ordering another one from Amazon and fixing the issue myself thanks to Utube videos. Sears should be ashamed of themselves for ripping people off. Sears also raised the service deductible, as well as the monthly payments for the service. Your basically paying to get the runaround for your money. Do it yourself and save your money!!!!!!!!

Review №25

2024-01-17 00:02:56

He was a little late, but went right to work and found the problem and corrected it quickly. Machine now works great.

Review №26

2023-07-13 21:34:09

Nothing ended up being wrong with the washer (it was the water faucet leaking), we got amazing service! He went above and beyond even fixed the latch for the dryer even though thats not what the call was for.Thank you so much!

Review №27

2022-07-05 20:37:12

Techs are great. I recommend you go out and look at the job when the panels are removed. The tech today went ahead and fixed the issue and also provided some much needed maintenance. The other tech did not. My AC broke after the first visit. I guess some techs are more thorough. I recommend to schedule on the phone vs online. Sears Warranty confused my internet appointment. I paid the price. Nightmare to fix.

Review №28

2022-04-05 23:10:00

My fridge had issues before it was even a year old. The tech came out and ordered new parts under my warranty on 12/17. Today is 4/6 and I JUST got it fixed. Someone came out in Januaryand did it was the wrong part and reordered the SAME EXACT PART! I’ve been waiting for Sears to come fix it. I’ve called them 7 times asking for a supervisor. They scheduled me 4 appointments without my knowledge and 2 of them nobody even showed up and I told time off of work to be home and got no cancellation notice…nothing. The other two times I just ignored them as I kept asking for a supervisor to call me with no response. I tried their chat and twice requested a supervisor and I’ve still not received a call and that was 3 weeks ago. I’m beyond disappointed and if I could return this fridge and buy it elsewhere even if it were more money I would so I don’t ever have to deal with Sears and their lack of customer service again. I’ve filed a formal complaint with The BBB as well since nobody at Sears seems to care.

Review №29

2024-05-20 21:47:51

Couldn’t have had a better experience, great job!

Review №30

2020-12-12 17:23:57

In general my experience with repairs has not been positive. This was a very positive experience. The technician came promptly, was courteous and knowledgeable. He went far out of his way to obtain a needed part and returned late to complete the repair so I would not have an extended outage of my appliance.

Review №31

2017-02-19 02:13:19

The technician, David, was excellent and I will request him again. I am not happy in the fact that I had to wait more than 2 weeks for the tech to come for the repair. I had to have him come back because a previous repair from a different tech didnt hold. That was better than one month for 2 visits to my home. Sears, hire more techs.

Review №32

2019-06-13 14:16:13

1st service call - diagnosed the problem as the control panel - I paid $288.89 by check and was told that it would be an additional $158.68 when the part was installed. The repairman was given instructions to send the part to an address different from my home address, as I would be gone for an extended amount of time. My daughter would be here for the appointment to install the part. The part was not sent to the address given, so the appointment had to be cancelled. When I returned home and got my mail from the post office, I found that the part had been sent to my home. I also received a letter from Sears stating that they were unable to collect money on the check and I was to send another $288.89.Got another appointment to install the part - service repairman found that there was nothing wrong with the control panel and that another part was broken. Part was ordered and a 3rd appointment was made. After several call to Sears, with no positive outcome, I put a stop payment on the check. Michael installed the new actuator and shifter and took the unneeded control panel. After over a month, I finally have a washer that works. I realize that mistakes are made, but when calls were made to the Customer Solutions department, they were always very disinterested in my problems. Ive been with Sears for years, but Im very dissatisfied with this entire debacle.

Review №33

2017-07-26 18:19:05

This was a real nightmare. Sears is great at calling you and offering repair coverage, but when it comes time to do the work, it never gets finished. We had coverage on our water heater. As is the norm, we called to get it fixed, and the repair man was not able to come out until the next week. They never mention that when they sell you the coverage. The repair man looked at the water heater, and decided it needed to be replaced Unfortunately the replacement water heater is on back order, and wouldnt be available for a month. The repair service allowed us to go out and buy a replacement which they would reimburse us for. When we bought the replacement another install crew was sent out to put the water heater in. They told us it could not be done unless we paid another $700. We argued with them, and the price went down to $500. In the end, they were unable to install the water heater. Long story short, it has been 3 weeks, and our old water heater still needs to be replaced.DONT PURCHASE THEIR SERVICE PLANS. YOU WONT GET ANY SERVICE.

Review №34

2024-06-05 17:36:57

Good attitude, describes work needed in details, friendly.

Review №35

2022-03-29 20:20:41

Mike, the technician was very knowledgeable and professional. He was able to complete the job when 3 other technicians were not able to do so. He also explained thoroughly what he did and how to maintain our washing machine.

Review №36

2021-06-16 23:19:16

Never get this insurance from sears they are the worst ever. You would think sears was a good store nope think again... I have been waiting on my replacement refrigerator for 7 weeks now and I still have not received it and when you call the customer service number they answer from India and you cant understand what they say... If you ask for a supervisor they wont transfer you its horrible if I can give a 0 star I would

Review №37

2022-06-23 22:43:07

*The work was well done. Instead of a thank you Ill note that we had to move our dryer ourselves rather than the technicians so the technicians had access to the washing machine. This should have been part of the service. What if it had been someone incapable of moving a dryer? It is unconscionable to do that to people.

Review №38

2020-08-28 03:01:32

I bought the sears warranty on a refrigerator. I bought the fridge back in 2006 always serviced. They replace the motor one time ice maker many times. But in December the light fixer broke and coused a short. The repair man said not repairable they ordered a epoxy and fell off. They said a replacement was in order I have been calling sears benefit for the past 5 months till this day not resolved. It takes 2.5 hrs to connect only to tell me that they escalade the concern to their manager. Well it used to be a great experience but went down hill in customer service and support. Im only hope we can resolve this issue before the renewal of the warranty period.

Review №39

2024-07-03 17:54:03

On time and professional and job was done in a timely manner

Review №40

2014-12-24 00:56:15

Took 3 weeks to get our dishwasher fixed. Took over a week for tech to come. Then when he came he found out the wrong part came. Then he ordered the correct part and then it took another 1 1/2 weeks to get the tech back. Tech was great but they need many more of them. We are paying for the service, but over a week for the tech to get to our house is not acceptable. We are a long time Sears’s customer, but what happened to the days when we could get our appliances fixed in 2-3 days not 3-4 weeks?

Review №41

2024-06-15 01:45:30

Very nice and fixed the problem fast, very nice job

Review №42

2017-08-21 16:54:42

The service technicians themselves are very good. The big problem is not only the 10 days it takes to get a technician out but their terrible scheduling. Sears told me the technician would be at my home between 8 a.m. - 12 p.m. I took a half day off of work and at 11:30 I called Sears and the automatic system told me the technician would be at my house at 2:15 p.m. I contacted a live person and complained and the technician showed up at 1:15. When the tech was at my house he said the dispatch tried to put 2 more service calls in front of mine. So their scheduling dept is the ridiculous inconsiderate dept. That is the department that needs to be completely re-organized.

Review №43

2024-01-19 00:04:49

Very nice knowledgeable technician I’m very satisfied with his work!

Review №44

2016-10-10 06:05:40

We were very pleased with the service we received from Sears Appliance Repair on our home a/c system. The Sears Tech (Michael) was knowledgeable and well trained, with many years of experience. He was also pleasant and professional.We would not hesitate to recommend this service, and we will certainly call on Sears again when the need arises.M. Van NessMoreno Valley, CA

Review №45

2017-02-24 02:20:39

The Sears repair person for my Kenmore washer an dryer. And my refrigerator did an excellent job. He was well groomed. Pleasant and professional personality he seem to be very knowledgeableAbout his work. And completed his work in a good time span. He is an asset to your company representing Sears.

Review №46

2017-08-12 13:54:34

The last technician knew what he was doing and was able to fix our washing machine and it works perfectly. He was great, knowledgeable and knows what he is doing. However the tech who came out before him broke the new part and left us without a washing machine for 10 days. He clearly did not understand what he was doing.

Review №47

2019-08-27 13:01:53

We were without a refrigerator for almost two months because Sears kept ordering the wrong compressor. Three appointments were made, one of which the Tech was sick and the appointment was rescheduled two weeks out. By far the worst experience dealing with a repair company.

Review №48

2017-12-01 15:07:01

I have always had no issues with the repairs but this time it was totally frustrating. Had an appointment on Friday after Thanksgiving for repair to frig from 1 - 5 no one showed up no one called. Via chat discussed all my repair issues and was given another appointment for the 29th 1-5 no one called and no one showed up. Starting to feel like they are short of people and have poor communications. Have an appointment on the 7th. This is really sad as we have been on this maintenance program for 25 years and have always been happy with the techs and the service.

Review №49

2016-07-13 03:48:33

The last technician that came out to repair my ice machine and water dispenser was very good and solved the problems. The other experiences were not so good.July 12, 2016 I have had three service people come and try and fix my ice maker in the whirlpool refrigerator. It has been more than a month now and each time i get an excuse. Today the service man said that the ice maker was fix and after he has been gone for more than 7 hours I still have no ice. I am paying for a Sears service contract but they are sending out technicians who cannot repair the refrigerator. I will call and schedule the 4 appointment for the same problem tomorrow.

Review №50

2020-09-23 10:36:45

Never accept a service repair from a 3rd party contractor that does business with Sears. Horrible experience! Always request and wait for a certified Sears technician, because they know what they are doing. The contractor changed some parts and the next day my fridge was still not working. Close to 3 months I was getting the run-around from the contractor and finally fed up, I demanded a Sears tech. The Sears tech redid the contractors work which was sloppy and that same visit the Sears tech fixed my fridge. Lesson learned and wanted to share my experience.

Review №51

2016-06-30 17:50:04

The technicians (there were two) did an excellent job once they were on site and had the parts. Microwave is fixed and still working.The staff at 1-800-for-my-home were another story. Appointment was scheduled for 8-12. When I called at 12 to find out what the delay was I was put on hold for a couple of minutes. When Eric came back on the line I was told that the technician was on his way. When I called at 2 Julie told me somebody from routing would call me shortly to discuss. When I called at 4 I was told all that could be done was to reschedule. Apparently somebody decided early in the day that my appointment would not happen and they just waited until the end of the day to let me know. I did talk to a supervisor (Liam) not for sure if he was helpful but the technicians did show early.

Review №52

2021-06-01 20:17:35

We ended up buying a new washer and dryer becauze they took so long to come. We are now waiting for them to fix our fridge. Its been 2 months and they just canceld their appointment because the technician was sick after already having canceled twice before. Worst people ever. Should bot be in business. Total ripoff.

Review №53

2016-07-01 15:09:53

Everything went well. It was easy to make the appointment and the service persons arrival was prompt. I called on a Sunday and Ulices was here on Monday. He was very cordial and professional. He listened when I described what the problem was with our Samsung dryer.It didnt take him very long to disassemble the unit and diagnose what the problem was. That indicated to me that he apparently knew what he was doing. Within a short amount of time he had the dryer running like new again.I guess the only thing that keeps me from giving Sears five stars is that I thought at first that it was rather expensive to fix the unit. I was quoted a $79 visit charge plus parts and labor. But I was then told about the one year warranty program. I dont think you guys use warranty to describe this but thats how I see it. It was $193 to cover the dryer fully for one year. I had to decide when I first called whether I wanted the coverage or pay the visit charge plus parts and labor.I decided to get the coverage. I guess theres a certain peace of mind knowing that if anything happens to the dryer within one year it is fully covered. It just feels a little bit like a hard sell. Had I paid for the work without the coverage it would have come out to $163, so $30 more for a year of full coverage isnt so bad. I didnt do any price comparisons or looked for a local repair person who might have done the job for a lesser price. The Sears brand still represents something to an old timer like me. Im sure it still costs a lot of money to maintain a fleet of repair people to go out on a job and do it right the first time!

Review №54

2023-11-14 20:51:26

Very professional, thorough, and informative did something prior tech did not do, seemed to enjoy what he did.

Review №55

2016-02-02 04:00:48

Utilized on-line chat to make appointment and at the end of the call was offered no obligation remodel consultation. This was the problem, customer service representative missed a few questions to make the experience 5 stars. They forgot to ask if the service required to satisfy service was a fix or maintenance. Was washer stacked or side by side. I received a call from a service technician asking about issue with washer and he determined request was for a fix and recommended rescheduling appointment. It was changed from A.M. to P.M. Technician arrives and said he cant help me because no one told him washer was stacked. I get a call from a second technician for dryer service and was not aware a technician was already at my home. When I called to complain, technician said he would take care of it. It appears customer services does a poor job screening call for customer needs, resulting in re-scheduling appointments and leaving technicians in a difficult position to deal with upset customers. First technician fixed the problem with washer.

Review №56

2017-07-14 19:45:01

Repairman was personable and knowledgeable. The company on the other hand does not really care about the customer satisfaction. The tech doesnt carry parts even though the company knows what type appliance they are sending him out on. They have to come back a third time because everytime he finds something else wrong, he has to order the parts. On top of this, it is always at least another two weeks before I can get a tech out again. It has been over a month since I have had a working refrigerator.

Review №57

2017-07-09 14:55:49

I was very pleased with the Sears Repair Technician. He was very informative and knowledgeable about my appliance, quite helpful, and he finished my repair within minutes. He also cleaned up after himself. Im overly satisfied with my repair.

Review №58

2020-07-08 17:33:37

The tech was very nice and courteous, he inspected my refrigerator door tried to fix it but determined that a new door would be the solution. He stated that he would have Sears order a new door. This was on June 26. today July 8th i still had not heard back from anyone. I called the number the tech left me on his card. TECHNOYAN APPLIANCE REPAIR. contractor for Sears. The nice person that i spoke to Emilia, stated it that they had contacted Sears part dept and the door for my fridge was no longer a stocked or made model. That they surged state wide and couldnt find a door. They were now surging nation wide and she would advice upon hearing something from Sears. At this point not a happy customer, since i can dispense water from my fridge. hopefully Ill hear something soon.

Review №59

2018-07-29 14:54:58

My review has nothing to do with the technician. He was polite and did his job well. My gripe is with the scheduling and lack of communication. He was schedule between 8 am and noon. He showed up at 2:30 pm with out any call. He said the office was supposed to have contacted me. Too many scheduled calls and no courtesy call is not good policy.

Review №60

2019-01-13 19:46:25

I have had Sears service my Kenmore dryer for about 15 maybe more years. They always do a great job of opening it up and cleaning it out. It gives me peace of mind knowing that my dryer is not a fire hazard .Dryer is gas and the build up of lint in the places I cant get to is scary thanks to Sears I dont have to be concerned!

Review №61

2020-11-13 22:00:19

I called Sears out about 45 days ago because my microwave was under a service contract. They sent out a third party service man who said it was leaking radiation, nothing he could do, but dont use it. Then began a nightmare of trying to get Seats to fix the problem. I suggest you try calling the Seats repair line yourself to hear the computer respond that you have a 120 minute wait. Usually you get an operator in India! I went through this often because they never call you back to respond to the claim. Finally they sent out a Sears tech to tell me the oven is not leaking and that the third party tech was wrong. Unless you like waiting on the phone for hours and pulling out your hair never buy any appliance thru Sears. They are not like they used to be!

Review №62

2017-01-27 10:18:03

Part 1: Placed request for repair, prompt service on appx 3 days by knowledgeable technician who ordered part for repair.Part 2: After receiving part in 2 days, was told I would have to wait 10 days for technician to return to install the part. After several calls over 4 days to complain and a lady who refuse to do anything, I finally got someone to know 2 days off the installation date.Finally, not at all happy the experience.

Review №63

2016-01-20 05:50:44

First of all it took a week before I could get an appointment for the repair of my washer.Then the first repairman just kept asking me the same questions over and over until I told him I didnt understand what he wanted to know. Then he stopped asking. He called someone else to help him diagnose what was wrong. This took an hour and a half of my time and he left without repairing the machine. I had to wait another week (2 weeks total) to get my machine repaired.

Review №64

2015-04-13 05:32:07

Horrible. Spent an arm and a leg on front loading washer and dryer ..both with steam capability a year and a half ago and maintenance agreements for both. The customer service number that you must call for service is answered by clowns. The washer will not cycle through any mode and I have had a technician replace a pump and now on his third visit ordered a control panel. My maintenance agreement boasts that if Sears cannot fix a product that it will be replaced. I was told yesterday that if replaced, it will be with a washer that no longer matches my dryer. The steam capability for my dryer was never connected as the hose supplied by Sears did not reach my water source. The delivery personnel could care less. The delivery service also set up my washer on the right and my dryer on the left because the hoses supplied to the washer would only function that way leaving us with the washer and dryer doors banging in to each other. Sears sales/customer service/maintenance agreements/home service/warranty are all a sham. We have been unable to use our washer for over one month and have NEVER been able to use the steam function on our dryer.

Review №65

2021-06-26 16:01:37

They did not fix my fridge after having them come out twice. They set appointments but do not follow thru. They order parts & have them shipped to my house but nobody comes back to install them. They offered the WORST service for appliances. My fridge still is not fixed after 2 months but i’d rather have a crack head fix my fridge than sears. Btw thanx for all the fridge parts you guys ordered i’ll sell them back to you at .5%!

Review №66

2020-07-18 14:31:14

The tech that was from sears fixed the problem with one visit. I was grateful for the tech and his experience and his communication. Sears had sent a 3rd party to do the repairs and they had not been able to in 4 attempts. they were always reschedualing and changing times on me. So I was glad when they finaly sent a Sears tech to fix. Thank you Sears for finally fixing the problem.

Review №67

2017-04-24 16:48:44

The service technician was excellent. This was the second time that Sears had been to our home. The first technician said basically it was our fault LOL for the water/ice dispenser not working due to juice or soda splash. I knew that wasnt the case due to we dont drink soda and we usually fill our glasses first before adding liquid. The second tech stated that there was something wrong with the dispensers on this fridge. He replaced everything with new parts. Im so happy & now we wont have any spills of water or ice on the floor. 😀

Review №68

2017-01-30 16:57:34

Horrible service! We called to have our Dryer repaired. Technician showed up as scheduled on a Friday afternoon. Technician changed a part and said ok its fixed. Shortly after leaving, my wife put a load in the dryer and it had the same problem of a load noise. I immediately called sears appliance repair and told them that the technician never fixed the problem and that I need someone back out immediately. The person on the phone told me that someone would call me within 24 hrs to let me know when the technician would be out. Well 24 hrs came and went and no technician or phone call. I called sears again and explained the whole situation and the person on the phone transferred me to the department that handles the technicians and that person told me that she couldnt schedule a technician until the initial job had closed in the computer which would be Monday morning when the technician turned the jobs in. I asked to speak to a supervisor as I was Pissed at this point and the person on the phone told me that there where no supervisors available on the weekend. Person told me to call Monday a.m which I did. Again I have to explain the situation to another person on the phone and I tell her I need someone Today. What does this person tell me, that a technician would be to my house on February 9. I told her that it was unacceptable. I asked to speak to a supervisor. Supervisor gets on the phone and I was less than pleasant. I had to explain the whole Dawm situation again and at the end of the explaination she told me February 9 was the soonest date someone could get out. I explained to the supervisor that I am a service manager in a service industry and if I told my customer that I couldnt come back out for 10 days, they would cancel service with my company. I told her that I wanted to speak to a manager and she put me on hold. When she got back on the phone, she told me good news, we can get a technician out today. Frikin amazing! It took all that B.S. to get someone out. Horrible! Go somewhere else for your service. Once my machine is fixed properly, I will never use sears as my service provider again!

Review №69

2020-01-27 00:01:58

The repairman couldnt find the leak in our refrigerator, but we continued to have water on the floor. He didnt even pull the refrigerator out to see if the water pipes were leaking. Another repairman from a different company came to fix something else and diagnosed the problem. Furthermore, Sears was paid on the spot and has billed us again.

Review №70

2018-06-25 15:28:27

After 5 weeks and 4 technicians later they finally got my dryer fixed, the only problem I had with the last technician that came to fix my dryer also took parts for my convection oven, that I had been waiting on for a week and had another technician on his way to fix my oven, when he showed up there was no parts for him to fix, because the technician prior to him had stolen them. He knew the part was not to my dryer but to my oven yet he took the parts anyways. I dont trust them in my house unsupervised and I watch every move they make!

Review №71

2018-02-01 15:32:55

Our repairman, Robert, was on time, called ahead to let us know he was coming and expected time. He was courteous and efficient. Great job, thank you, Robert. He is the only reason I still do business with Sears.

Review №72

2019-10-16 21:12:58

Our refrigerator was broken for just over 5 weeks. Because it was a Kenmore/LG fridge, only sears could work on it. The problem is that Sears cant get a service technician out to look at the fridge for 2.5 weeks. When they finally came out, they had to order parts, they didnt carry the common part that usually breaks on my fridge. that took another 2.5 weeks. I will never EVER purchase anything from Sears ever again, and Ill never purchase a Kenmore/LG product again if Sears is the only one capable of servicing the appliance.***UPDATE*** It took Sears Repair ONE MONTH to respond to my 1 star review. Thats the same amount of time it took for them to come out and fix my fridge. Way to be on top of things guys!

Review №73

2020-09-20 10:30:53

The A/C had stopped working on our home, which we were about to list for sale. Sears had someone come out in just a couple of days. He did a great job and was friendly

Review №74

2017-05-09 21:36:51

Sears Service company is the worse that I have ever dealt with. The service person told me he know exactly what the problem with our oven would be and after the second try to fix the oven he said that it couldnt be fixed. Sears also said on the first call out that if we bought the Home Warrantee and if the oven would be covered if it couldnt be fixed and that was a LIE. The Service Tech also told us that the cost of the parts installed would be credited back to us since the oven wasnt fixed, another LIE. TRIED TO DO NO STARS FOR SEARS BUT IT WONT LET IT POST SO YOU GET 1 STAR BY DEFAULT.

Review №75

2019-05-09 04:48:58

The technician Ryan called ahead and showed up on time. Even though the washer was covered on protection plan, it turned out leakage problem was in the wall. Ryan explained this was outside of the plan. Nevertheless he checked everything and pinpointed the exact problem. He was very courteous and professional.

Review №76

2020-01-21 04:36:29

Took 6 visits from Dec.24 til Jan.15 to get it done. search man said it was fixed and I wasted more food each time. Had no extended warranty because Sears tec would not fix my oven because my husband unplugged it. My refrig was only 3yrs old and not paid for. the one before that only lasted 8 years. each over the 2000.00! I have went to social media about Sears shaddy works!

Review №77

2017-10-08 18:09:03

The repairman was very polite. He knew exactly what was wrong. He went about correcting the problem without delay. He explained what was wrong. He cleaned the little holes in the water dispensing arms. He clearly explained the bill. I will call Sears again if I have a problem.

Review №78

2021-08-31 20:52:50

Excellent service, ontime, very friendly, knowledgeable and thorough. Best service we have had yet regarding the issue with our refrigerator not being cold or working properly! This was the 3rd service company to come out for this problem. Very satisfied!

Review №79

2016-03-04 15:19:57

The technician was very professional, courteous and patient. This was my first time using Sears Appliance Repair and he made it very easy. I would recommend your services to anyone.

Review №80

2018-04-09 22:10:08

We had three (3) repair people come to our home, with in a 4 week period. The freezer part of the refrigerator is still not working. It was working better before they came out to fix it. Needless to say Im not very happy with Sears appliance repairs.Unhappy customer .

Review №81

2021-01-14 20:44:29

Terrible service. Came in to check my dryer and lied that it needed new parts and it will cost $800 . Meanwhile, my all my dryer needed was just to turn on its gas line. Thieves! Will never use them again. Please do not use them. They also want to charge $89 everytime they come in, for what!?

Review №82

2017-06-13 01:24:24

Service man/Technician was great. Very knowledgeable. Checked everything out and could find no problems. Unit was working great when he arrived. Let us know if we had any problems just call.

Review №83

2017-04-09 16:37:58

The repairman was on time. He listened to the problem with my dryer, said the noise was normal for (I forget the name of the part) on the motor and it was normal wear on it. He said that the motor would need to be replaced if we wanted the repair, but the dryer should last for a long time as it is. I would have liked him to look inside, but, oh well. I guess he knows what hes doing.

Review №84

2019-07-20 23:11:42

Easy to get appointment without a long wait, repairman showed up on time and called about 30 minutes before arrival. He was clean, courteous, polite and efficient. Very happy with the service call.

Review №85

2018-06-22 16:37:49

Took over 10 days to get a service technician out. 1st one took pictures 2nd one had to keep referring to online videos to figure out how to install the soap container. He said he was unfamiliar with units that didnt use an electronic release (ours is mechanical. He didnt check to see if it would actually pop open. When we ran the dishwasher a could of days later the soap dispenser didnt work so the soap was not dispensed during the 2nd wash cycle. Running the nob around before leaving would have demonstrated it. Based on their schedule it will be over a month we have been without a dishwasher. Note unit is covered by an extended warranty.

Review №86

2020-03-28 00:59:06

Cost to replace pump in Kenmore Dishwasher was 1/2 of the original list price and more that 2/3 of the sales price at purchase in July 2018. And that was after 15% off coupon was graciously found by the very good repairman. 4 stars plus for the repairman.

Review №87

2023-11-18 19:33:05

Rene was quick and explained right after he was done in how to use ice maker.

Review №88

2016-10-12 05:35:27

Pleasant, knowledgeable technician who repaired the dryer quickly after showing me what was causing the problem. Fixed a problem with the washer while he was there as well. The whole thing was done in less than a half hour.

Review №89

2021-10-06 08:18:58

* Technician was a class act and fixed my washer quickly. The technician arrived on time and explained the problem the washer was having and also explained how he fixed the washer. Thank you for whoever hired him.

Review №90

2018-11-17 17:38:05

After seven weeks we finally had our washer and dryer fixed. It took this long because the parks ordered were wrong or didnt work. Very unexceptable. The repair people were very nice.

Review №91

2021-07-02 20:18:14

Appointment was 4/16 to replace the Bellow on my washer. TO THIS DAY 7/1 the part is not available ( to them ) but you can find it on line. Have tried to cancel and get my money back so I can use a reputable repair service and still can’t seem to communicate to them that I’m done waiting. They Customer service is ATROCIOUS. I’ve called daily and gone online “ their system is not available” due to upgrade.

Review №92

2016-12-21 00:11:49

Sears Appliance has always been, for me,excellent. The technician is alwaysknowledgeabe, efficient and polite. I am always satisfied. They know what theyre doing, the first time out.

Review №93

2016-07-24 14:15:02

He did not do anything just took out my husbands expensive shirt struck under the agitator which was totally destroyed and left saying, it was just one freaking accident, everything is normal . It is very frustrating and my washer is still broken. For almost 2weeks I am waiting for my washer to be fixed. It is very very frustrating....I have no words how frustrating. PLEASE HELP.

Review №94

2015-11-01 23:40:19

Service technicians on time, very professional and courteous. The combination of the technician ability to service three appliances opposed to individual technicians.The heat of the range would not checked because the the technician did not have equipment to calibrate. Diferent technician will be here today. Thank you.

Review №95

2017-02-25 16:22:09

The service we received was excellent. Dan was informative, polite and professional.He serviced all 5 of our appliances and went over each one with us. Thank you, Dan!Thank you, Sears

Review №96

2021-10-23 15:48:45

Service Technician Robert is the best! He is professional, knowledgeable and pleasant. Repaired my dryer perfectly. Thank you!

Review №97

2018-04-15 17:12:05

The tech was extremely friendly. When the part we needed was not okay he called a friend who brought him one that worked. He then fixed the washer and left. All in all just a little over an hour.

Review №98

2019-12-17 23:17:29

Our technician was on time, courteous and explained the issue needing repair. He was fast and the job was done expertly. We are very satisfied.

Review №99

2017-06-25 20:42:18

This is the 2nd or 3rd time I have had to have my refrigerator looked at due to cooling issues. Im constantly having to throw away spoiled food. The service technician says its due to poor circulation and there isnt anything he can do. There is also constantly ice build up on one side of the fridge which causes mold to form. I have never had this many issues with one fridge. So disappointed!!!!

Review №100

2017-01-30 19:45:00

Excellent no hassle service from the booking process, to the great tech they sent. Definitely gives me confidence in buying Sears warranties in the future!

Review №101

2017-10-30 18:03:11

The problem was not fixed, the ice maker is still dripping water out of the shoot, ice is still soft. I have requested a supervisor to come out to look at this problem, we have had repairs approx 9-10 times for this problem.

Review №102

2016-07-24 17:19:47

AWESOME extended service plan. Excellent phone tree system, able to schedule service within 5 minutes and repair completed on first visit by clean, friendly technician.

Review №103

2017-03-22 15:28:31

I was very unsatisfied with the price. I was told $255.00 if the part was not under warranty. The part was $89.00. It was covered by warranty but I was still charged $253.00. When I asked the service guy he said that was the labor charge. Unsatisfied with that response because I was told that was the price including part price. Big difference!!

Review №104

2020-10-19 18:57:34

Did not honor my Master Protection Agreement! They were/are suppose to replace my washer. Parts were ordered by Sears on 6/30/20 and its now 10/19/20 and Im still without a functioning washer. I have called multiple times and all they want to do is set up an appointment for repair but I still dont have all the required parts (10) needed!

Review №105

2017-11-20 16:22:36

My problem was that the top freezer door did not close completely and freely. Technician replaced part and said this is as good as it gets. He was very condescending. He was NOT customer service oriented.

Review №106

2023-11-15 15:34:53

Friendly, knowledgeable and efficient. Got the job done. Would recommend.

Review №107

2017-06-12 19:28:46

The repair person came on time, quickly diagnosed the problem, gave me a quote and did the repair really fast. The ice maker is now working perfectly. Thanks!

Review №108

2017-06-19 15:16:35

Right after the technician gave our A/C system a clean bill of health, we discovered a big leak of cold air into our garage. We will be calling for a return and fix of the problem. In the current heat our A/C is nearly useless.

Review №109

2017-09-21 17:58:30

Service took longer than expected due to 2 weeks ordering parts, repairs seem satisfactory...was performed by some outside service which I wasnt aware Sears used, bought my appliaces from Sears and expected Sears to maintain when needed

Review №110

2016-07-18 07:56:24

Sears made us wait 2 weeks to get a part installed that was delivered after only one week. They made no effort to come sooner and twice refused to let me speak with a supervisor over the phone. Upshot:: dryer got repaired, but I would never use Sears again!!!

Review №111

2018-09-07 17:30:49

Refrigerator already broke again three days after it was repaired. I was told Sears would not come out again for 2.5 weeks for the next diagnosis.

Review №112

2023-03-11 01:27:31

All options listed and more. I do not recommend any protection agreement plans with sears. Truely disappointed overall.

Review №113

2023-11-10 22:24:06

Very professional explained everything above and beyond to ensure there was understanding.

Review №114

2017-07-09 14:59:28

Made the appointment and the service man arrived as scheduled. He made the repair and suggestions to improve the function of the dryer. I followed the directions and sure enough things improved. Thanks

Review №115

2020-04-24 15:45:07

Our technician was professional, and finished the job within and hour. He was very courteous and followed all social distancing guidelines!

Review №116

2020-09-26 05:15:30

The work was good, but it took almost 2 months to complete the job. I had to go and buy a used washer to wash our clothes because it took too long.

Review №117

2020-09-03 05:33:09

I have trouble with sears home services directly to make appointments but thank you j&M appliance for coming to fix my refrigerator. It is working now. I appreciate it.

Review №118

2020-02-22 14:32:40

This place has very fresh sushi. Small amounts. If youre looking for getting a nice meal this is very delicious. But its on the pricey side and there are very small portions

Review №119

2018-07-01 12:35:55

There was a bit of a misstep where the wrong part got ordered, but the technician was able to find the correct part in local inventory and everything is working fine now. So no harm no foul.

Review №120

2022-07-23 17:42:51

David was awesome! So happy he was able to fix my 6 year old dryer :)

Review №121

2022-01-27 21:25:16

Awesome top notch tech, couldnt ask for more!!!. I wish that all techs from all over were as awesome!!!. Thank you Sears, I couldnt be happier!!!.

Review №122

2022-06-14 20:32:36

Service repair technicians are always professional and informative. Im glad that I invested in a Sears Home warranty.

Review №123

2017-10-23 05:36:23

Very knowlegeble man. Repaired and replaced ice bucket for future use in case have problem. Kind and wonderful service done. Excellent ice cubes available instantly.

Review №124

2017-08-11 22:29:55

Very frustrated. Ice maker still not working after 2 phone calls and a tech visit. And now I have to wait 2 1/2 weeks for someone to come again!!

Review №125

2019-08-02 00:53:21

Technician incorrectly charged me for both the appearance fee AND the repair fee when I was specifically told that the appearance fee would be applied to the repair fee if I accepted the repair work. I tried to fix but only got the run around. RIDICULOUS!!! I will never use them again!

Review №126

2021-09-23 02:40:29

Third party repair contractor for Sears could not fix my treadmill and I will have buy a new one. Poor service and slow response time.

Review №127

2016-02-19 05:09:51

WITH THE EXCEPTION OF THE LAST REPAIR MEETING, OUR APPOINTMENT SCHEDULE WAS MET, THE TECHNICIAN WAS METHODICAL IN ASSESSING THE PROBLEM, ORDERING THE PARTS AND RESCHEDULING THE REPAIR.HE WAS ABLE TO DETECT THE PROBLEM OF THE VENT PIPE COMING LOOSE AND FILLING THE CAVITY WITH LINT AND MOISTURE, CAUSING THE ELECTRONICS TO SHORT-OUT!

Review №128

2017-11-11 16:17:14

My experience with Sears was good! They were friendly, efficient, & quick. Thank u 4 ur service.

Review №129

2016-03-30 16:13:10

The technician was very professional and explained each step of the process. I can always depend on Sears for excellent service!

Review №130

2020-03-22 03:35:47

Our repair man this time was very thorough. He checked every little detail. it has not worked like this in quite a long time.

Review №131

2016-07-05 15:13:30

Great customer service. Friendly knowledgeable techs. I have a policy fir my washer & dryer for years. Just added on my big kitchen appliances

Review №132

2022-11-05 15:35:36

Great tech, very knowledgeable and fixed our switch issue on the first visit

Review №133

2016-09-27 17:04:36

Repair man arrived at the suggested time. He was personable efficient and left no mess when finished. The freezer works perfectly.

Review №134

2017-04-17 23:31:35

The repairman, Mike, was totally skilled, knowledgeable, and efficient. Simply the best. The Dryer runs better than ever.

Review №135

2017-05-28 16:20:37

The gentleman that came out was knowledgeable and quick. The job was completed in no time, and he was very pleasant and respectful.

Review №136

2015-12-31 04:19:06

The person who came to fix my washer was very friendly and helpful. He did more than what I request.

Review №137

2016-02-01 21:34:55

The technician showed up on time and did a very good job. The dishwasher was repaired the same day since parts were delivered right away.

Review №138

2018-08-25 00:22:05

Service was very polite, thorough, called when he would be a little late, cleaned up the work area. Five stars

Review №139

2017-07-24 12:13:11

Had an early appointment from 8 am -12 pm but didnt show until 3 pm but other than that service tech was professional and did his job.

Review №140

2020-01-14 17:16:23

First tech had to order parts, second tech came out and was very knowledgeable and helpful. Was very customer service focused.

Review №141

2019-11-10 00:08:30

This was the 2nd repair still have same trouble will be calling back for 3rd repair... also I’m calling back for the 4th repair on my dryer! Not happy with repairs😡

Review №142

2017-12-10 23:52:28

Excellent the repair to my freezer went well and is working well I also had my Water Softner fixed by Fred

Review №143

2021-06-20 18:35:43

Never,ever ordering or buying anything from Sears,there customer service is below average,no wonder this place is going BK

Review №144

2021-08-27 02:45:05

Our Tech was friendly, courteous, on time professional. Would recommend.Barbara

Review №145

2017-07-14 15:25:21

Excellent service as expected by such a well established company. Workers are always on time, courteous and get the job done.

Review №146

2017-06-20 18:01:24

I had a a very good experience with the tech Christina that came to my home. Previous attempts were not satisfactory!

Review №147

2017-07-20 01:06:12

Dont ever go with Sears for home installations head Sears install air mini splits in my whole house got the warranty how to make a service call technicians came out 3 times Sears told me on the phone that their technicians were certified when they got to my house they knew nothing about the mini split worst customer service ever

Review №148

2016-09-25 18:05:02

All went well communicated to ensure I knew when they would be here. Arrived in time checked tv all good

Review №149

2023-11-17 04:26:14

Super awesome guy, we appreciate the help!

Review №150

2015-11-10 05:00:18

I have been getting service from SEARS for 40 years and I have never had any problems. The service has been E X C E L E N T.TtHANK YOU VERY MUCH.

Review №151

2017-02-10 14:59:50

A very good experience. Our dryer is running very well once again on a daily basis. Thank you.

Review №152

2023-10-30 17:38:24

Great service nice and polite very professional

Review №153

2019-04-30 14:29:18

FOUR visits for the same issue and problem still not resolved. Nearly two months with a new dishwasher that does not work. Need I say more.

Review №154

2017-03-12 18:16:29

Wonderful technician, fixed my dryer in a jiffy but the wait for the service call with a broken dryer = 6 days :(

Review №155

2019-04-12 16:01:52

Service Guy was friendly, did a great job and left the area as clean as he found it.

Review №156

2019-11-23 15:28:37

Technicians were good. Telephone customer serviceWas the worst I have ever dealt with

Review №157

2021-01-12 05:46:26

Repairmen seem to think they know it all when it comes to the appliance they are working on only to have another repairmen come afterwards totally contradicting what the other had just said.

Review №158

2020-02-19 15:24:48

Resort feel with two large central pools. Full kitchens. Pleasant help.

Review №159

2019-10-11 16:23:26

Excellent service. It was fast, efficient, and informative on future maintenance that should be applied.

Review №160

2016-08-29 13:58:52

Our technician was stellar! He arrived on time, knew how to fix the problem, and performed the repair skillfully.

Review №161

2019-08-26 21:32:29

The gentleman told me to call a plumber and left without checking to see if there was an additional problem

Review №162

2017-08-06 02:12:50

Jose knew his job and did it efficiently in less than an hour.

Review №163

2017-09-18 02:34:32

Great service and support, my washer was repaired in no time.

Review №164

2023-01-14 18:40:05

Wasnt pricey, fast service and good customer service 👍

Review №165

2016-07-04 22:30:27

Price was right. Different technician from last time but just as presentable, polite and knowledgeable as usual.

Review №166

2020-06-01 04:04:12

Service was completed in good timing and service man was very professional. Thank you

Review №167

2019-12-01 21:58:04

Service was fantastic and thorough. Answered my many questions to my satisfaction.

Review №168

2016-08-09 19:52:41

The Tech was clean, fast and efficient and fixed my microwave.

Review №169

2024-06-24 22:36:28

Very professional

Review №170

2017-12-05 13:25:20

Great Service! Technician was on time and gave excellent service!

Review №171

2016-02-22 01:36:31

Your service techs have always been polite & knowledgeable.

Review №172

2015-11-19 16:29:25

The repair technician was very courteous, professional, and knowledgeable.

Review №173

2017-03-25 21:13:52

He came with parts and we now have dry clothes!

Review №174

2020-11-23 17:26:16

Nothing but a great experience with sears repair took care of the washer right away.

Review №175

2021-01-12 05:11:08

Timely, courteous repair of water heater that had ignition problem.

Review №176

2024-02-22 07:30:37

Efficient and helpful.

Review №177

2018-09-23 14:12:19

Service was on time and service technician was polite, courteous and professional.

Review №178

2023-11-09 04:32:52

Didn’t show up ??

Review №179

2018-11-03 22:30:43

Repairman was in and out - fixed issue - no complaints.

Review №180

2017-02-10 14:40:02

We happy so far service people were great. Thanks

Review №181

2016-08-28 01:41:58

Service was prompt and very good. Serviceman was knowledgeable and efficient.

Review №182

2017-08-15 13:59:06

We are very satisfied with the service sears provided.

Review №183

2020-09-19 15:52:39

The service person did not show up as scheduled.

Review №184

2018-06-05 12:45:20

Excellent service by a knowledgeable and neat repair man.

Review №185

2017-04-18 15:50:17

Our technician was efficient, pleasant and helpful.

Review №186

2017-04-03 14:26:42

Good, professional work. Arrived on time and fixed the problem.

Review №187

2016-05-16 20:11:27

NO SHOW!!!!Wont return callsWont show upWont fix my fridge!

Review №188

2016-08-08 15:26:10

Best technician i have ever had yet

Review №189

2017-06-30 18:27:56

Very costly and lied too, Very unhappy, this does not deserve one star

Review №190

2017-02-21 18:04:31

Tech was professional and provided excellent service

Review №191

2022-06-05 15:42:21

Still waiting on parts, Delivery issues.

Review №192

2016-06-22 01:42:29

Service man was courteous, knowledgeable, and thorough.

Review №193

2017-04-11 18:58:12

He was professional and quick with repairs.

Review №194

2019-05-20 13:38:33

Al was did a great job!

Review №195

2018-01-13 01:53:59

4 overhauls on the same machine still not working???!!!!!really

Review №196

2023-11-16 08:39:23

Mark is awesome

Review №197

2017-01-05 05:44:53

Mike was very professional and helpful.

Review №198

2018-02-26 15:16:24

Outstanding service and great customer care

Review №199

2020-10-24 18:22:57

Preventive maintenance - very thorough.