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Santa Margarita Ford in Rancho Santa Margarita

4.7 (199) 30031 Santa Margarita Pkwy, Rancho Santa Margarita, CA 92688, United States

Categories

Ford dealer

Location on the map

Rancho Santa Margarita, Orange County, California, US

Phone: +1 949-459-6800
Site: https://santamargaritaford.net/

Opening hours

Monday:8 AM–7 PM
Tuesday:8 AM–7 PM
Wednesday:8 AM–7 PM
Thursday:8 AM–7 PM
Friday:8 AM–8 PM
Saturday:8 AM–7 PM
Sunday:10 AM–7 PM

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Total reviews rating 4.7

199 Reviews for Santa Margarita Ford 2024:

Review №1

2024-05-21 18:58:09

The guys at SM Ford are the best. I bought a new 2024 Raptor from them, and the whole experience was great. Everyone was friendly and chill, felt more like hanging out at the clubhouse at a golf club rather than a typical dealership. Ron was the sales guy who sold me the truck and hes the man. Fun dude to be around, made the process pleasant and seamless. Jason the manager was really cool too. I enjoyed my time over there, I trust the team, and overall would recommend this dealership over any other Ford dealership Ive been to. They run a tight ship and I feel like Im in good hands working with them. Never any concerns of getting scammed or any of that nonsense. 10/10 experience!

Review №2

2024-06-20 19:11:56

All of the staff was super friendly and helpful. Our salesman, Rene, was very patient considering I pick apart every detail due to. ad experiences in the past. Sorry if I seemed like I didnt trust you! This is a family dealership and they keep their customer service tip top so that they have return customers for life! Shervin, in finance, was very upfront on everything and what they offered. He gave me a good deal and was also very patient. Great experience!

Review №3

2024-05-24 04:41:39

Vincenzo hooked us up with a great deal in a Ford F-250 4x4. He and his finance manager, Shervin are a great team and we had a great experience dealing with them.

Review №4

2024-06-28 00:46:51

Fredy (service advisor) is AMAZING!! He is very thorough and has great customer service. He kept me up to date on both services and answered all of my questions. He goes above and beyond for customers and assisted me with rides to and from work. Thank you Fredy for a great/smooth experience. I will refer people here based off of my experience with him. I greatly appreciate you!!

Review №5

2024-05-08 21:21:15

I had to bring in my 2022 Ford F-150 lightning in for repair. Jay was assigned as my advisor and he did a fantastic job of taking care of me and my truck. Santa Margarita Ford was able to get me a loaner vehicle which helped me out tremendously. Jay my advisor did a phenomenal job of staying in consistent communication with me. It actually only took two weeks for them to repair my truck. Thank you so much Santa Margarita Ford and Jay for doing a fantastic job.

Review №6

2024-03-29 18:28:37

So I have never left a review anywhere in my life online but I feel like it is a must just so others can be aware. Took my car in to get serviced and mentioned I heard my brakes speaking and asked them to check it out. They charged me for service but never mentioned anything about my brakes but said it was probably just dust. They said they saw a transmission leak that needed diagnosed so I brought it back on a Monday morning. It was there all day and around 4pm (3 hours before closing) I got a text saying that my transmission needs a seal and got quoted… wait for it… over $4,000… I double checked that they weren’t asking me to replace my transmission completely and he said “no it’s just a seal”. I then asked what costs $4k and he told me it was because they have to take the transmission out.. since they told me I would get the car back the same day and only 3 hours of business left, It made me think of switching jobs to whoever was getting paid over $1,400/hr for labor…(Keep in mind my car is a Explorer and not in fact a Bugatti) even after I left and obviously said no to the quote, I could still hear my breaks squeaking and a slight grinding which they said was “dust”. I took it to a trusted friends mechanic to find there was absolutely no leak in my transmission and my break was starting to rub on metal. This cost me $250 instead of $4,000Please be cautious here. I had zero complaints until the 4k quote and everyone was super nice and helpful. I don’t know who creates the quotes but just be skeptical and get second opinions!

Review №7

2024-03-18 05:44:05

Robbie, the Fleet Manager, was exceptional to deal with during my recent purchase of a new vehicle!He graciously accommodated my busy schedule by staying late to ensure the delivery of my new vehicle.Whats even better is that the entire automotive transaction was by far the smoothest Ive ever experienced – we processed everything ONLINE, including signatures. I simply showed up, paid my deposit, and was on my way. Robbie went above and beyond by helping me connect my phone and familiarizing me with all the features of the vehicle!For an outstanding sales experience, dont hesitate to contact Robbie today at Santa Margarita Ford!

Review №8

2024-06-20 18:39:45

This dealership is great! You gotta read my rather lengthy but good esperience.Matt in sales is exceptional. Online I built the truck that I wanted. Matt received my build and found a truck that happened to be destined to Santa Margarita Ford to my exact specification with a couple additional packages. It turned out that those new packages only added $1,800 to my cost becasue of Fords discounts that accompany them. He called me a few days later when the truck arrived and I drove out with it on the same day. BTW the dealership also took my old truck as the down payment honoring the purchase agreement that I received from CarMax; that was so convenient. I have to mention others such as Erik and Dave that were Im sure very instrumental in making things progress so smoothly. If you need a truck go see them because they have lots.I purchased the protective paint coat and a spray on bedliner that had to be applied later. Kelsy called me to schedule the day and time and those two items were completed in two days. I was pleasantly surprised when I discovered that the bed liner is a Rhino spray on bedliner as I had that on my previous truck with fantastic durability experience.

Review №9

2024-04-30 17:20:15

My experience with Santa Marguerite Ford was exceptional from my initial website inquiry to a follow-up service appointment I had post-purchase.My first contact was with Mike and he was responsive, friendly and very helpful. Upon my arrival at the dealership to look at the Mustang Mach-E, I met Matthew who was assigned to help me because of his expertise on the Mach-E. He has one of his own and effortlessly answered all the questions I threw at him. I left feeling confident that I had all the details I needed to make a decision. The next evening, I brought my husband to see the car and to drive it, just to make sure we were on the same page. Again, Matthew provided a ton of detail for him and answered any remain questions we had. It was late and close to closing time, so decided to return the next day to completely the purchase. I had a tight timeframe because I had some work calls I needed to lead. Matthew was waiting for me when I arrived and was ready to start paperwork. He notified Dave in finance of my timeline. When I entered the finance office, Dave was fantastic. He thoroughly went through all the paperwork with me and still got me out on time. The experience was phenomenal from beginning to end.Fast forward two days. I was driving the new car and a tire pressure sensor notification came up. I happened to be driving right near the dealership after 6pm on a Sunday (past closing). I pulled into the parking lot and Dave and Matthew were leaving. They saw me, came over and asked how they could help. After a few minutes of looking at the car, they told me to call service first thing in the morning so they could take a look. Tire pressure was good so I went on my way.Early Monday, I called service, even though the warning had gone away. They said to bring it in and they would take a look. I pulled up and spoke to Freddie who immediately took the car back and had it looked at. He didn’t believe there was an issue but wanted to plug it in and check for codes. Sure enough, everything was in the clear. They reset everything, made sure tires were filled to the proper levels and I was on my way home in about 10 minutes.I have to say that I think I’ve touched about every part of the dealership and they provided an incredible experience every step of the way. I cannot thank everyone there enough. I will definitely recommend Santa Margarita Ford to anyone looking for a vehicle.

Review №10

2024-06-09 20:54:28

Never had a bad experience at Santa Margarita Ford, and yesterday’s 5K service for my 2023 F-150 was no different. Easy appointment to book, my truck was done as a waiter, I always double check for leaks, oil residue and level on the dipstick- spot on. My advisor Clare was professional, answered all my questions and I highly recommend RSM Ford. They’ve maintained my previous 2003 Cobra as well as my 2006 F-150 as well. Thank you!

Review №11

2023-03-27 01:55:35

Bryan was very helpful with the purchase of our used Explorer ST. He was right to the point, went over all of the extras that Santa Margarita Ford offered but with out being pushy. All the staff that we interacted with Santa Margarita Ford we were are great. I would come here and shop again in the future.Thanks again we are very happy with our purchase.

Review №12

2024-04-22 15:34:31

End of 2023, we purchased a pre-owned car from Ford Rancho Santa Margarita, and I must say, the experience exceeded all expectations. From the moment we stepped onto the lot, we were greeted by Christian T., an exceptional salesperson who was genuinely kind and patient.Chris not only guided us through their extensive inventory but also took the time to understand our needs and preferences. His knowledge of the vehicles on the lot was impressive, and he made the entire purchasing process smooth and hassle-free. It was evident that he genuinely cared about finding the right vehicle for us, rather than just making a sale.However, what truly set Ford Rancho Santa Margarita apart was the outstanding support we received after encountering an issue with the car post-purchase. Despite the setback, Clare S. from the service team went above and beyond to ensure that our concerns were addressed promptly and effectively. Her compassion and dedication to customer satisfaction were evident in every interaction. She was incredibly friendly and attentive, and followed-up several times to see if everything was ok even after we had already gotten our car back.Clare ensured that our car was fixed with minimal inconvenience, and her swift action demonstrated a commitment to providing top-notch service. Thanks to her efforts, we were back on the road in no time, feeling confident in our purchase and grateful for the exceptional support we received.Overall, our experience with Ford Rancho Santa Margarita was nothing short of outstanding. From the genuine care exhibited by Chris during the purchase process to the exceptional support provided by Clare and the service team, every aspect of our interaction with this dealership was marked by professionalism, kindness, and dedication to customer satisfaction.Thank you, Chris and Clare, for your exceptional support!

Review №13

2024-04-21 23:30:05

I’ve never left a review in my life but this dealership is by far my worst experience I’ve ever had in 25years of buying/leasing cars. Robbie was extremely nice until the Cargo Van I bought had issues. For all his talk about being a standup army man that went out the window when I needed him to help with the issues on my brand new van. Now let’s talk about the service department. This is the laziest, most unhelpful and worthless group of people I’ve ever met in my life. To say they were unwilling to help is an understatement. The service manager shouldn’t be in charge of anything. I wouldn’t hire him to protect a garbage can. All he wanted to do was flex his power instead of helping find a solution. After leaving van there three days he claimed the issue with my van was the wind. You can’t make it up. Ended up having to bring my van that was under warranty somewhere else bc they can’t be trusted. The mechanic who looked at the van confirmed everything I was already knew. This dealer is here to collect your money and will not lift a finger to help. I warn you never go to the dealership. If you ever have an issue please remember they will spend more time arguing with you than helping you. This isn’t a review it’s a warning. Stay away and thank me later

Review №14

2024-05-10 17:21:19

I recently bought a used car from this dealership. This location was far from me so I didnt even think anything can be done. I was willing to pay in full without a test drive if they deliver the car. Eric said they cant do delivery but he arranged for me to be picked up and brought to the dealership. He also came back to me within 5 mins when I asked what the out the door price is, unlike with other dealerships that wont even quote me a price. Appreciate Bryan being on time for pick up and communicating constantly beforehand. Great first time experience dealing with a dealership.

Review №15

2024-04-26 21:24:25

AMAZING service + techs + agents at this Ford Dealership. Everyone is so kind and understanding on our car / van issues. They are the place to go and I appreciate all of them! Especially Afthen and Paul. Ford gotta give them a raise!! they do so much for Ford and their team, without them I wouldnt be going here.

Review №16

2024-05-07 15:25:46

I have used SM Ford since December of 1998, purchasing an Eddie Bauer Explorer and having this maintained by them until 2004, then after purchasing a Roush Mustang in Dec of 2007, they have taken excellent care of my supercharged Roush 427r since. This last visit when I drove out of the lot my engine sounded like it was 2007 all over again. Thanks for the great service and mechanics at this location.

Review №17

2024-06-27 20:43:07

Bought the Truck from Robbie Moore Sept 2022 a great experience ... All and any service or promises to me from then till june 2024 total headache, painful, nightmare, lies and completely let down ... Every excuse or reason to not cover issues with the truck and or get a loaner or rental etc . Till Clare in the service dept. made my last issue INCREDIBLY PAINLESS kept me up to date, fiendly as can be and got the truck done when said and was a pleasure to deal with !!! She knows the definition and meaning of CUSTOMER SERVICE REPRESENTITVE !!! Thank you too Robbie and Clare all inbetween need to follow there leads !!!

Review №18

2024-01-19 19:46:22

This review is long overdue. I was in need of a vehicle back in Aug/Sept of 2023 and I was in contact with Max. He was extremely personable and professional, and within minutes of sharing with him my wants and needs in a vehicle I received a message of a beautiful truck that was exactly what I was looking for and in my price range. Throughout the buying process there was never any rush, pressure or extra sales and Max and the other individuals I came across simply respected my time, my money and wishes throughout the whole process.This dealership definitely goes against the grain from what a lot of other dealerships tend to do. I 100% will recommend this place to family, friends or anyone who is looking for a drama free car buying experience. Also, have had ZERO problems with my vehicle which is always nice. Thank you Max and the rest of this team for an amazing experience.

Review №19

2024-06-06 21:47:49

I am a repeat customer at Santa Margarita Ford. I’ve always had good experiences, from the sales department to the service department and even financing. A special thank you to Fredy Campos in Service for always making sure my car is well cared for. My most recent purchase was on July 8,2023, and Rene Anguiano had been communicating with me for a couple weeks prior to my test drive and purchase. I had reached out to inquire about the Broncos. He was very informative, and answered all my questions. If he didn’t know a specific detail he was quick to get back to me with an answer. By the time I was able to get to SM Ford to look at the vehicles I was very comfortable that he was going to be helpful, not do the high pressure sales pitch that no one likes, and not make it difficult or awkward for me if I decided against purchasing. He is a great guy all around, made the entire experience pleasant and I felt like he was in my corner. I also want to thank him for his service, as he was active military and now in the reserves. If you are looking to purchase or lease ask for Rene, he is an all around great guy

Review №20

2023-12-24 17:43:12

Santa Margarita Ford provided a stellar service experience for my Super Duty. After needing some in-warranty work done, other local dealership service centers couldnt even be bothered to return calls, - I called up SM Ford and I had a service appointment in minutes. Jacob my service advisor and the techs did an excellent job in taking care of the warranty issues, and were prompt, communicative, and made it a super easy process.This dealer has my business going forward for service, - the tech even came out and explained a few features that were serviced to me, going above and beyond. Truly a pleasant experience and I am grateful.

Review №21

2024-05-02 01:12:49

Tiffany was the best. Extremely attractive rice and very communicative. Took excellent care of me and I will definitely be returning for all my ford needs.

Review №22

2023-08-03 01:34:47

Vincent was very helpful from the get go. He understood our needs and what our mindset was. He showed us our different options and understood our maximum potential. From the showing of our vehicle to hammering out our deal, RSM Ford blew away other major competitors. Thank you for our new family vehicle!

Review №23

2024-05-30 20:25:56

I am a returning customer. 3 years ago I bought a F 150 XLT and now Ive upgraded to a Lariat.I received the price, submitted my credit app, and had my trade-in appraised all online. It took less than 2 hours in the dealership to complete the paperwork and drive it home. Original purchase price quoted, payment amount, and trade-in offer didnt change! My new F 150 Lariat was clean, fueled, and ready to go!

Review №24

2023-08-06 20:02:27

Eric White and Mike B. helped me get my 2023 Bronco Sport. They made everything quick and easy. They gave me all the Information I needed to know about the car, explained all the ins and outs, and were very sweet and easy to work with. I highly recommend working with them and the RSM Ford dealership.

Review №25

2024-05-21 16:31:23

Fantastic experience with Blake. He knows what he’s talking about and talks like a human and not a salesman. He wasn’t pushy and I genuinely felt like he helped me as best he could.

Review №26

2023-12-23 17:28:34

I had the pleasure of working with Bryan during the buying process for my new truck, and it was by far the best experience Ive had at a dealership. Bryan was knowledgeable, personable, and professional. He was able to clearly explain and demonstrate all of the controls/creature comforts that my new vehicle had to offer. He dispelled any of the awkwardness that can come about from the typical dealership purchasing process, and got right down to brass tax when it came to pricing. 10/10 experience, and Ill absolutely be coming back to RSM Ford and Bryan in the future.

Review №27

2023-04-09 21:05:10

Joseph was an excellent salesperson who helped procure a great price on our daughter’s first car. We drove 2 hours to come to this dealership because they negotiated with us and made it happen.Thank you for making the transaction seamless and adding the extra touches to make it special for her!!

Review №28

2022-12-29 19:23:27

I was in the market to purchase a car for my business by year end. After considering a few brand options I decided to go for the Explorer Limited and Nick Troy was great! We scheduled an appointment and he was easy to work with on the test drives and informative about the explorer options and Detail oriented in answering all of my questions, which I appreciate. Dave in Finance got me through the process as fast as I have ever experienced. I would definitely recommend the SM Ford team to anyone.

Review №29

2024-05-19 23:10:35

Vincenzo is a pro. From our email exchange to phone to in person. I’d recommend him anyone’s next auto purchase. Courteous, friendly and knowledgeable. Vinny ensured I was on the road with my new car and made sure my Bluetooth was connected, apple carplay functioned and walked me through where to find things hidden in the touchscreen. Ask for Vinny. Continued success Vinny!!!

Review №30

2024-01-17 19:38:23

Robbie was super helpful. He has helped our whole family with great deals throughout the years.This was the first deal I communicated with Robbie directly and he exceeded our expectations and made everything so smooth!I will definitely be in touch with Robbie for our next car.

Review №31

2024-04-09 01:19:48

My 730 am Appt today was rejected by rep because he said they do not honor my vehicle protection Platinum plan because it was through Auto Nation. The plan states the deductible for non-Auto Nation Networks is $200.00. Big disappointment in the dealership and knowledge of staff.There is nothing in the Vehicle Service Platinum Protection Plan that has the 25 mile radius rule you state in your reply.Also, I am still under the Ford Warranty since I’m under 10,000 miles. Please feel free to call me with additional reasons. I’m all ears.

Review №32

2023-07-03 06:10:21

5 Stars for Vinny! Great customer service, always making sure I was comfortable and 100% satisfied with my car ! Answered all questions. Definitely recommend Vinny for assistance with your next car purchase ! New 2023 Mustang GT Premium 🔥

Review №33

2024-01-11 19:33:17

Nice dealership, has great stock. Robbie Moore was awesome in helping me get into a new truck within my budget and geared toward what I actually wanted. Super professional and nice guy. Ill be referring folks over to him!

Review №34

2023-12-13 19:50:02

After contacting other dealers with disappointing results, I contacted Santa Margarita Ford in Rancho Santa Margarita. The online sales consultant, Christian Torbensen, was helpful, polite and focused on getting me into the truck we wanted at the price we wanted. Overall it was a very good experience. And, we are very happy with the truck.

Review №35

2024-03-18 04:28:27

Great experience buying a car here. Matt got me as close as he could to the deal I wanted. He shared some of his Zyns with me while I waited for everything. This place made me trust dealerships again

Review №36

2022-09-12 00:17:48

Got my f150L from Joseph and the Santa Margarita Ford family, well, exceptional service and spectacular communication would be an understatement for them. No ADM on any ordered vehicle (including the F150 Lightning), no bs accessories charges like many other dealers in the area, free coating (yes free coating with absolutely $0 out of pocket ). Top notch and highly recommended 👍

Review №37

2022-07-05 17:06:21

Best dealership experience Ive ever had.Just wanted to say a big thank you to Robbie Moore for getting me my Bronco and making it a terrific experience. The wait was long (Fords fault) but Robbie was there every step of the way to pass along details and answer any questions (there were a lot of them) I had. Everyone at the dealer were friendly, helpful, and straight forward with every aspect, not even a hint that they were trying to sell me on stuff I didnt need nor want - if you are thinking about buying a new Ford, definitely pay them a visit and you will not be disappointed.Thank you for everything again and so stoked on my new Bronco!!

Review №38

2024-01-17 19:31:48

Robbie Moore helped us with the purchase of 2 more trucks. Thats 3 in the last 30-days. We completed all the paperwork on the computer, without any hassle. I came back the next day to pick them up and Robbie spent time with us to go through all the features and we were on the road within an hour. Looking forward to working with Robbie and purchasing additional company trucks at Santa Margarita Ford in the future.

Review №39

2023-04-21 01:23:04

Easily the best experience Ive had... Ive purchased 2 Broncos in about 2 years from SMFord (Blake, salesman) and it could NOT have gone smoother! They were even able to get me the elusive Everglades model. Both purchases were at MSRP, no markups, no games.

Review №40

2023-11-24 20:08:44

My first visit for my Escapes 1 year maintenance and check a noise from my brake pedal. All was done in a timely manner, and no problem with the pedals, was told the pedal sound is normal in cars today (dont remember the specific terms used). When I picked up my car, I learned how to connect my phone and the car (its not intuitive to baby boomers), a great side benefit. I was happy with the service provided and the friendly staff.

Review №41

2023-08-27 22:34:09

For the two of us, who know nothing about EVs, Blake was really great at explaining everything about the Mach E. He made the whole process very quick and easy. Wed recommend Blake to anyone looking to purchase an EV.

Review №42

2024-06-28 19:21:11

Gina helped me with suspension issues and a great price on a new set of tires !!!

Review №43

2023-01-09 19:54:40

The folks at Santa Margarita Ford were great to work with on the purchase of my new 2023 Bronco Raptor! My salesperson Nick was super nice and very responsive, making the whole experience pleasurable. Thanks to them!

Review №44

2023-01-29 19:07:04

Nick at Santa Margarita Ford was great. We traveled 5 hours to get our new Expedition Max and was in and out of there in good timing. Definitely will come back for future purchases

Review №45

2023-09-20 22:01:08

Thank you to the amazing team of phenomenal Ford motor company employees that helped facilitate the buying of my Ford edge!!The service is second to none. They were amazing to deal with. It did not seem like a car buying experience.It seemed like being introduced to a new family!

Review №46

2024-01-03 21:49:59

I had a good experience my first time there. They were respectful and helped me with my center console that was locked and not opening. They ordered a new locking mechanism and said they will install it when they get it and its under warranty so no charge. They also offered to wash my truck.

Review №47

2022-05-03 18:28:03

Happy with working with RSM Ford dealership especially Arvin from sales who was extremely courteous, patient and helpful in helping me purchase the Mustang Mach E which was difficult to get. Really appreciate his prompt communication and ease of working with the dealership itself. Great experience. Would highly recommend.

Review №48

2022-01-31 19:15:44

Eric White, our sales rep, was great and so was everyone else we dealt with. I really appreciated his honesty and professionalism. They were the only dealer we dealt with that didnt try and gouge us for a huge market adjustment up-charge.

Review №49

2024-05-18 06:37:58

Bryan Richardson was a great salesman, went out of his way to accommodate us since we were about to leave for vacation.

Review №50

2023-11-05 02:33:42

Clare is my service advisor and it’s always a pleasure working with her as she is exceptional and is so helpful and sweet she is always on point and there for you. Also so far my car all these years always comes back great after my service they techs are great too!

Review №51

2023-12-04 17:30:38

Am writing to express my deep disappointment and frustration with the recent experience I had regarding the issuance of a check from your dealership. Unfortunately, this process has been marked by a series of missteps, miscommunications, and a lack of resolution, leaving me thoroughly dissatisfied.The primary issue revolves around the mishandling of the check that was supposed to be issued to me. Despite multiple assurances and visits to the dealership, the check was never printed, leading to a significant waste of time and resources on my part. The lack of coordination and oversight in this matter has been exceedingly frustrating.Furthermore, the communication throughout this process has been severely lacking. I was given conflicting information on multiple occasions, and the constant need for me to travel back and forth to the dealership in the hopes of resolving the issue only added to the inconvenience. Clear and timely communication is crucial in such matters, and unfortunately, it was sorely lacking in this instance.I believe there is a clear need for improvement in the internal processes and communication channels within your staff. The mishandling of a simple check issuance has not only inconvenienced me but has also tarnished my perception of the dealerships professionalism and reliability.I urge you to review and enhance your internal procedures to ensure that such errors are minimized in the future. Additionally, providing comprehensive training to your staff on effective communication and issue resolution would go a long way in preventing similar incidents.

Review №52

2022-01-17 01:40:32

We ordered a 2021 bronco like a lot of people about 1 1/2 years ago And Blake kept us up-to-date on when it was going to arrive. It arrived yesterday Blake called us right away. We headed in and he made it a great process. When it came time for finance (the worst part) Shevrin made the process go very quickly!

Review №53

2023-08-02 18:20:00

I had a great experience buying a 2023 Mach E from Santa Margarita Ford. Im not experienced in car buying since its only my second car, but the whole process was way easier than all my previous interactions with car dealers. It was easy to say no to things I didnt want to buy, so I didnt feel like I needed to fight with everyone in the dealership just not to overpay. My salesperson Rene did a great job helping me and my wife with all stages of buying the car. Originally we were considering a different car, so it took a while for us to finalize the decision, but we didnt feel rushed.My previous interactions with dealerships were so bad that I was considering getting a Tesla just not to step my foot into the traditional dealerships again, but Im so glad I gave Santa Margarita Ford a chance, and it turned out great!

Review №54

2023-10-27 01:07:01

I had a great purchase experience from sales consultant Blake W. The whole process was smooth (used car purchase). He had the car prepared for my appointment. Waited patiently for me to go through my inspection checklist and test drive. The sales contracting and paperwork processes were efficient. Thanks Blake!

Review №55

2023-11-30 19:02:32

I recently needed service on my 2023 Ford Maverick Hybrid. The check engine light came on and persisted even after a couple of repair attempts. I was provided a loaner car until the problem was solved. It took Fords direct involvement and much effort on the dealerships part including replacement of the primary computer.I was continuously informed of progress and treated as though my business was valued.The problem is solved and I am once again enjoying my Maverick. I highly recommend this dealership and their extraordinary customer service.

Review №56

2018-08-24 22:10:37

I had a good experience at Santa Margarita Ford. I stumbled upon the exact truck I was looking for online, it was at this dealer. I called and was put in-touch with a very friendly salesman who owned the same truck himself, named Drazen. I worked out a time to come down and check out the truck. When I showed up, they had parked the exact truck at the main entrance of the building and it had already been detailed inside and out. I got a very good vibe from Drazen, and the dealership as a whole. The deal on the truck was fair, we were in and out very quickly. My wife and I are very happy with our truck, and our entire experience with Santa Margarita Ford. Thanks again Drazen!

Review №57

2024-06-26 16:59:07

Always friendly, courteous service, done on time. I have never had an issue with service, and have been taking my cars to them for years.

Review №58

2020-07-29 19:57:11

The tough part was deciding which make and model of pickup I wanted to buy. Once I landed on a Ford Raptor, choosing the dealership was easy! I have heard so many great things about Santa Margarita Ford over the last 20+ years that I knew this was the only place to go.Sales manager Jason Saling, Finance Manager Dave Franco and Sales Rep Skye Saab treated me like a king, were very efficient, friendly, knowledgeable and professional every step of the way. The team that the Graham family has assembled here is so impressive. In the high-turnover auto dealer industry, people come to work at Santa Margarita Ford and stay! Most I met have been with the store 10 to 30 years! Impressive! That means the same person will be there to help you throughout your ownership experience!

Review №59

2024-04-14 16:43:15

My most recent service was fantastic! Everyone at the dealership was kind, helpful, and efficient. I elected to wait for my vehicle and was surprised at how quickly the work was completed. Thank you!

Review №60

2023-12-09 19:58:52

Christian and everyone in the dealershipwas fantastic. They were friendly, knowledgeable and did not put pressure on us to buy. We bought a Mach-E and we are very happy with the experience.

Review №61

2023-12-29 14:46:52

Santa Margarita Ford has a 5 star rating with me. They have always taken great care of my vehicle as well as myself.Thank you Ford dealership!

Review №62

2023-11-11 22:57:35

I want to Thank Mr. Robbie Moore for being an outstanding individual, always making it an incredible experience buying / leasing a vehicle. I can tell you he made it the easiest experience Ive ever had at a dealership and the whole process went super smooth. I gotta say Robbie more really gets it at Santa Margarita Ford! :) thank you again!

Review №63

2020-12-16 22:31:36

I have purchased 2 cars myself and one family member as well in the year 2020. The staff, especially RC in finance has been easy to work with. They have been fair in their pricing negotiations. The showroom and lot are always clean and the service area has been easy to work with as well.

Review №64

2023-08-08 05:02:01

Christian is an excellent salesmen. He was able to answer almost all our questions, and what he couldn’t answer he went to his source to get the answer. Very personable and easy to talk with. Treated me and most importantly my wife with absolute respect. His manager and finance team were quick to get us through the purchasing process and get us into our new truck. Very pleased

Review №65

2023-11-03 18:22:54

Clare was absolutely amazing they took care of my oil change and all the other minor issues I was having with such ease. From beginning to end the process was amazing and they communicated throughout the whole process! Would definitely recommend!!

Review №66

2023-12-02 21:42:34

Claire is awesome in service. Makes servicing your car easy. Thank you for all your help

Review №67

2023-08-12 18:39:41

Our recently purchased 2017 Expedition had a factory recall and we took it to Santa Margarita Ford for repair. After taking our information we went to some local shops and were surprised to get a call from our service advisor that our car would be ready in 30-40 minutes. We had expected a much longer wait and were pleased to return to SM Ford to retrieve our freshly washed Expedition. Everyone we met their was very polite and considerate to us and we shall certainly return whenever our car requires service.

Review №68

2024-06-02 17:29:39

Awesome experience. Miguel and Kelsey were very helpful. Would highly recommend!

Review №69

2024-01-20 19:47:44

Excellent Customer Service. In and out, knowing exactly what their going to do, with follow up. Freddy made it very comfortable for myself with perfect explanation.

Review №70

2022-07-08 00:04:08

As an individual who works in the auto industry, the team at Rancho Santa Margarita Ford goes above and beyond when it comes to delivering Smileage towards their customers.Arvin in sales, kept me informed throughout the whole process regarding the timeframe and arrival of the truck and his enthusiasm and knowledge is simply remarkable. Shervin is the finance manager who helped me with all the paperwork, he was transparent, efficient and friendly.I had a pleasure of meeting the General Sales Manager Jason as well who introduced me to Arvin in the first place and I’m glad he did.On the service side I was introduced to Fredy Campos and he was amazing and had a big smile on his face which is rare on the service side. I’ll make sure to give him a call when I need a service cause he has my business until I’m driving this nice Maverick or any other Ford.If you are looking for a Ford look no further and ask for Arvin, I passed 3 other dealerships to get here and boy do they make your drive worth it.

Review №71

2023-12-12 20:34:47

Service was good. I don’t understand why you changed from coming out to the car to having to come inside, people are behind the counter and no one is waiting and yet I have to wait until someone finally looks up and asks if they can help. I know they are answering phones and maybe finishing something but that didn’t happen when Dwayne was in charge. Just a comment.

Review №72

2023-10-21 18:20:30

Max and Blake went above and beyond under unique circumstances, including driving me over to my insurance brokers office to complete a change, ensuring I could drive my new Bronco off the lot before closing. Ive been a customer for many years and the service is always top of the line. Thank you Santa Margarita Ford!

Review №73

2024-01-04 20:11:10

We have purchased several vehicles here over the years and have never been disappointed. They are extremely easy to work with, knowledgeable, and weve never felt pressured.

Review №74

2024-05-22 17:21:51

Best Service Ever! Since the day I walked in to purchase my Bronco to current day, my Service Advisor Fredy and Fleet Sales Rep have provided service that surpasses anyone else Ive dealt with. I highly recommend them. For quality, selection, and availability of add-ons for your vehicle...This is the place!

Review №75

2023-12-13 00:37:57

Fault advertising !!!!! Be ware !!! They will tell you “ sorry our promotion changed today

Review №76

2024-05-10 20:21:53

Wanted to give Fredy Campos some kudos for his excellent customer service. Got me in and out in no time. Thank you

Review №77

2024-01-10 19:23:23

Great Dealership. Customer Service is first rate. They always take care of our maintenance and service needs for our vehicles.

Review №78

2023-02-07 01:45:11

Great experience! Eric was wonderful to work with and kept us informed every step of the way from placing the order to driving off the lot. 5 star all the way!

Review №79

2023-08-02 16:00:20

Had another great experience at RSM Ford Dealership. While they don’t offer loaner vehicles at this location, I found driveway pick up and drop off service to be even more convenient for my schedule. Recall modifications, oil change and car wash were completed on the same day.

Review №80

2021-04-06 19:56:32

Great and courteous service. Awesome communication system. They keep you updated every step of the way. Yes, they are a bit more expensive than other shops but, quality does have a price and when you have an oldie but goody like mine, you want only the experts to take care of her!

Review №81

2024-02-21 20:11:31

Santa Margarita Ford will continue to have my business. Miguel in the Service Department has been great!

Review №82

2024-05-15 21:27:38

Great service, my technician explained the service requirements and kept in touch with me during the day.

Review №83

2024-06-25 16:53:30

Great experience, quick service and Clare was very helpful and pleasant!

Review №84

2024-01-04 00:28:22

My experience has always been awesome and great customer service. Shoutout to my guy Freddy who is always on it! I love my Ford Maverick

Review №85

2023-10-12 21:17:13

Very happy with my most recent experience. I live in south San Clemente but find it worth the drive to come to Santa Margarita Ford.Worked with Clare this time and she went above and beyond. There were a few times when I disagreed with what she was saying and instead of getting upset, she found other solutions. Cannot recommend SM Ford and Clare enough. Thanks for the great experience.

Review №86

2023-05-11 04:02:44

If youre looking for a car dealership that truly puts its customers first, look no further than Santa Margarita Ford. Jason is a true professional. His leadership is truly represented in his staff. We were greeted with friendly faces and a warm, welcoming atmosphere. Matthew was our main point of contact however, the entire staff is knowledgeable, professional, and made every effort to make sure we found the perfect vehicle for your needs.I recently purchased a new car from Santa Margarita Ford, and I couldnt be happier with the experience. The sales team was patient and attentive, listening carefully to my needs and helping me find the car that was just right for me. The financing team was equally helpful, working with me to find a payment plan that fit my budget and ensuring that I fully understood the terms of my loan.Beyond the excellent customer service, Santa Margarita Ford also boasts an impressive inventory of high-quality vehicles. From sleek sports cars to spacious SUVs, theres something for everyone on their lot. And with their commitment to transparency and honesty, you can trust that youre getting a great deal on a reliable car.Overall, my experience with Santa Margarita Ford was outstanding. From start to finish, every member of the team was committed to providing the highest level of customer service possible. I highly recommend Santa Margarita Ford to anyone in the market for a new or used vehicle. You will not be disappointed!

Review №87

2019-10-08 22:36:59

I recently had a battery replaced In my 2016 ford fusion and Roger was very professional in helping me through the process. Waiting area wifi is great, I was able to work while I waited for the car.Thank you Roger!

Review №88

2023-10-04 22:29:20

So we visited this Ford, unfortunately, 7,8 months ago because we got a transmission issue and so ANDY the service manager treated us very badly and rudely and had a very unprofessional attitude with us especially on first impression. So we continued to work with Claire so we could bring our car to fix the transmission because it was under warranty. So they fixed it and now after less than a year we are having transmission issue and we got a letter from Ford that the transmission has an extended warranty and we can take it to any Ford so they can take a look at it and fix it eventually because we are seeing the same issues with the car that we did 7,8 months ago. I called this ford again trying to get a hold of Claire to see if we can bring it back and maybe it needs to be replaced or fixed again. Since we initially worked with her and she knew what was going on, we decided to contact her again. I was never able to get a hold of her…. And I spoke with Mellisa I believe where she said the entire department of service declined that they give further service to me for this issue but I can go to any other Ford, and they gave a very unreasonable excuse as to why they cannot have me bring my car for diagnose, because of a bumper issue on the rear of the car which is entirely a very unreasonable excuse. They fixed my car two times where they were entirely aware that I had bumper issues. I can contact Ford corporate and let them know that you rejected service to me because you Andy are still mad about my initial comment about your unprofessional behavior towards me. I’ll definitely report ANDY to the corporate for his behavior towards us from day 1 and the fact that he rejected to service our car for the issue that has extended warranty. And the transmission that they apparently fixed 7,8 months and now is having issues again…Just because he’s pressed about a comment and as customer service he cannot take an opinion about him.

Review №89

2023-10-09 14:44:46

Joey took care of us and made the buying process easy and painless. We came to terms on our vehicle quickly, and I didn’t feel pressured at all which I really appreciated. I would definitely buy another vehicle from Santa Margarita Ford.

Review №90

2024-04-06 16:38:06

Great dealership. Even better people

Review №91

2022-02-25 19:29:28

Ive know Dan Hernandez for over 20 years and purchased several vehicles from him. Dans knowledge & experience from start to finish makes me feel comfortable and ensures Im checking all of the boxes of wants & needs. I highly recommend Dan & Santa Margarita Ford.Thanks again from the Nosek Family!2022 Ford F250 4WD Lariat

Review №92

2023-05-14 00:22:28

Blake was so nice that I could easily go through the car-buying process. He answered all questions I had and was very patient and friendly. He was not pushy either so I did not have too much pressure to make a decision. He and I also had a nice conversation while I was waiting for the document process done. I’ll definitely find him if I need another car in the future. Thanks a lot! :)

Review №93

2024-05-21 21:50:39

Ford and this dealership have huge issues communicating. I’ve received 5 emails, texts and calls over the last 1.5 years trying to schedule a recall. I go through the whole process and get my calendar for work all worked out, get email confirmations that it’s all set. Then get a call saying they don’t have the part. Every time I get the notice I bring up the part situation and they insure that this time it’s different, only to have the same outcome. Garbage….

Review №94

2023-04-20 18:27:23

Santa Margarita Ford did an oil change on my F350 SuperDuty diesel. They were reasonably priced for a diesel oil change so I thought I’d give it a try. I was within 5 miles of the dealership so they picked up my truck from home and the service advisor was in contact with me before and after the service, recommending some things to keep an eye on. They washed my truck and brought it back home to my home. The whole experience was positive and I will most likely do this from now on.

Review №95

2023-10-04 23:29:43

Robbie help my husband and I buy the perfect SUV. The whole process was very straightforward and only took a couple of hours. We’re very pleased with our purchase, and would highly recommend Rancho Santa Margarita Ford to anyone looking for a car or truck.

Review №96

2023-10-05 04:58:33

I have been doing business with Santa Margarita Ford for several years now and they are always a class act from start to finish!!!! I would recommend them to any of my friends and family!!! I have always been treated with the utmost respect and courtesy and they have always bent over backwards to make me feel happy and valued as a customer!!!!

Review №97

2023-11-04 20:18:01

Clare is a breath of fresh air! Her communication and follow up shows just how much she cares about the customer’s experience. As a employer myself I would have to say that was a great hire on your part.

Review №98

2024-04-17 17:18:12

Perfect sale. Very professional dealership. Everybody I worked with was 100% or better.

Review №99

2023-04-18 21:37:21

Very impressed with the honest no-nonsense transaction on my lease at Santa Margarita Ford. Many dealerships would not provide solid numbers until I visit them. And even after the visit, their estimated numbers would increase mysteriously. Joseph from Santa Margarita Ford explained that their dealership is family owned, and they work hard to earn the satisfaction and respect of their customers. With that said, he and the dealership came thru for me. This experience has enhanced my comfort level in the realm of car shopping. Their ethics and professionalism prove there are honest car dealers out there who do value the customer’s time. I’m a 101% satisfied and happy customer!

Review №100

2024-05-20 03:37:30

Good service but I dont like getting a fee to use my credit card. That is ridiculous!

Review №101

2023-09-06 19:33:23

Robbie Moore made my experience out of this world. He made the two year wait on my Bronco as painless as possible and delivered A+ service when it arrived. Couldn’t be happier- go see RSM Ford to be well taken care of!

Review №102

2023-05-21 21:41:30

Christian was great. He was no pressure and very upfront about everything. We did get talked into the 3yr/36k mile extended warranty, but we bought a 10 year old car so hopefully that was a good investment. Overall, were satisfied because of Christian. He was a refreshing change from the sales reps weve normally dealt with. If you shop there, request him!

Review №103

2023-10-10 00:18:23

I brought my Mustang in for an airbag recall earlier this year and the service technician offered me a free car wash which I accepted. I got something to eat and came back to pick up my car to find they had broken my antenna in their car wash. The service tech made an excuse saying it was already old. Seriously!? How are you going to run a repair shop, break something on a customer’s vehicle and not fix it? I was pressed for time as they took over an hour for the recall and I had to pick up my kids. Now they keep calling my cell trying to sell me a service package. No thanks! My mechanic does a better job than yours. I will not return here.

Review №104

2024-01-07 23:09:19

Great experience. It was a pleasure to do business Santa Margarita Ford. Vinnie, our salesperson, was exceptional.

Review №105

2023-03-15 21:12:01

The atmosphere at the dealership is very inviting, Matt was not pushy and did everything to come to a good deal. Other than a few minor speed-bumps the deal went very smooth. By far one of the easiest vehicle purchases I have made and I would definitely recommend someone to this dealership.

Review №106

2023-01-01 18:41:12

The folks at Santa Margarita Ford were very professional in taking the necessay information about my car and informed me how long it would take to complete the safety recall task. Their estimate was very accurate and then asked me if I would like the car washed! They did a very nice job on washing the car, but of course it immediately rained when I let the dealership! I was very satisfied with their service.

Review №107

2023-05-27 20:16:44

The whole process was easy. Blake is the man. From ordering my truck to having it arrive 7 weeks later and getting regular updates, to a very smooth process of selling my old car and driving off in the new one. This is the Ford dealership everyone should be using!

Review №108

2023-05-28 14:58:27

Overall a good buying experience for me. I emailed a request for an OTD price on an advertised Mustang on their website. I was given a quote at the advertised price with the necessary fees, taxes etc. They gave me what I felt was fair trade in value for my trade in. The only issues I had was when they gave me the sales contract to look at, they had added some dealer add ons, but were quickly removed without any problem when I objected to them. The other issue was with F&I wanting to sell me an extended warranty. After several nos on my part, he did offer to lower the cost and made a pretty good argument for covering the electrical components, etc. that are in todays cars. So, from my first email with James, the GM, to working with Joseph (Joey) the sales consultant I am happy with the experience and the car.

Review №109

2022-02-26 06:14:32

Kelsey my service writer at Ford RSM was great to work with. No pressure and gave me all the time I needed. Pleasant experience.

Review №110

2023-12-29 19:34:45

Great service team - always meet my needs and work to make the experience positive. Jacob W. Is an outstanding customer service professional.

Review №111

2022-09-21 18:40:32

Clare and the whole Team at Santa Margarita Ford is great!! Always respectful, helpful, and fast. We use to take our vehicles to a dealership that was closer but when we had a minor issue about a repair and needed them to recheck something they completely ignored me. Thats why I will drive a little longer to get this kind of service!!! Its worth it!!!

Review №112

2023-04-05 18:09:24

Dan Hernandez was so helpful and made the distance between the dealership and home so small with all the phone calls, texts and emails to make my dream come together!

Review №113

2023-09-08 18:45:57

Brandon L. made the car buying experience easy and painless. From ordering the car to the final signature it was simple. I would buy another car from him anytime!! Thanks Brandon for all your hard work during the whole process.

Review №114

2023-09-02 15:38:27

Had a terrible experience here. The sales reps repeatedly lied to us about what was available in terms of stock and rebates, they didnt return our calls, and never remembered who we were despite test driving and visiting the lot several times. We ended up going to Ford Tustin where the reps were kind, professional, and forthcoming and so thats where we bought our car in the end, despite living in RSM!

Review №115

2022-08-03 19:18:26

Great experience. I first contacted this dealership about a car and salesman (Mike) was very helpful and upfront about their out the door costs and optional add ons. I was informed about my options to finance or bring my own bank without any pressure.Vehicle I purchased was in excellent condition and very clean, it was washed and fueled 😊 before I drove off. I would recommend this dealership to anyone and I’ll definitely return.

Review №116

2023-06-12 20:52:44

Matt was great to work with. He made it easy, was very knowledgeable, and everything was transparent. I was in and out of the dealership in under 2 hours. Everything was ready to go when I got there. I love my Bronco!

Review №117

2022-12-29 16:12:56

Sal in the service department is an asset to RSM Ford he is knowledgeable, efficient, and has excellent customer service. On 2 occasions he reached out to me to update me on the status of my vehicle before I was going to call and check on it. I was quoted that a loaner would be a long wait and Sal got me one in 2 days, he under promises and over delivers. Excellent thanks Sal.

Review №118

2024-05-23 18:34:55

Clare S. and the team consistently take good care of my truck and me.

Review №119

2022-08-26 20:56:57

I chose to use Santa Margarita Ford for my service even though the dealership is further away from the dealer in my city due to the very poor customer service provided by the local dealer. Driving a little farther to Santa Margarita Ford was well worth it. TheSanta Margarita Ford customer service was excellent. I felt welcome as soon as I walked in the door. There was no waiting or delays and I was taken care in a professional manner. My service advisor, Clare Sabatello was simply outstanding. She was friendly, efficient, and very professional. I will certainly continue to use Santa Margarita Ford for my future service needs.

Review №120

2023-10-02 18:52:03

After trying to find the right deal on a Mach E for the past month I finally got in touch with Eric at RSM Ford. I’m in the car business as well and I really appreciated how straight forward he made the process. Stoked on my new Mach E and will definitely refer business to Eric!

Review №121

2023-08-30 18:19:51

Brought my Expedition in for service when my regular dealer told me they couldnt schedule me an appointment for 2 weeks. Called RSM Ford and they got me in the next day. Miguel in service was professional and kept me updated throughout the troubleshooting process. Ended up having to have a part back-ordered. When it came in, they called me to schedule the installation. Dropped the car off first thing, and they provided an Uber lift home. Miguel called and texted me when the repairs were done and pickup was easy. Will definitely make RSM Ford my regular service dealer.

Review №122

2022-12-07 23:34:42

I have been coming here for years and would like to Say Miguel at the parts & service station is the best. He is professional, timely, and has a keen attention to detail. During each one of my visits things are explained clearly and in order. I see he is one of the busiest and hardest workers behind that desk and is a leader. I think he deserves to be recognized for his hard work through a pay raise or other means. I would also like to mention to professionalism and kindness of Jacob. Both of these men are superb in meeting the demanding and privileged clientele of Rancho Santa Margarita.

Review №123

2023-12-05 19:19:59

Miguel is awesome. Great follow up, very honest and stays on top of things. I wouldn’t get my car serviced anywhere else.

Review №124

2023-11-09 20:42:39

Another disappointing experience at Santa Margarita Ford. I dropped off my car to have them take a look at it and they told me they werent sure what was wrong with it. They kept it another four days and told me that it might be the transmission, but they would have to take apart the car to find out what is really wrong. They quoted me over $8000 for a new transmission and or they told me $3800 to take it apart just to find out what was wrong. I cant believe this is a Ford dealership and they dont know what is wrong with a Ford Explorer. So I decided to pick up the car and called a couple transmission shops, and they knew exactly what was wrong with the car. So I took it to Angels transmission in Mission Viejo. They got me in right away and replace the entire transmission with a new transmission for $3200. I just dont understand how a Ford dealer ship cant fix a Ford SUV for a reasonable price.

Review №125

2022-07-15 18:19:09

Blake was an excellent sales agent at Santa Margarita Ford. While I was on the long waiting list for my Bronco, he continued to keep me updated via my preferred contact method for over a year. I always felt taken care of and it was well worth the wait. An excellent, fair dealership to work with. Not pushy at all and very fair pricing. I highly suggest Blake as your sales agent.

Review №126

2022-08-31 17:49:29

I’ve been bringing my car in to the RSM Ford dealership for a few years now and can honestly say the service is consistently great! From the employees; in particular Miguel has been so courteous, helpful and patient. To the work being done on my car to the customer service. I’m always pleased and have no complaints.

Review №127

2023-03-04 03:37:59

The service on my vehicle is always done efficiently. I schedule early appointments (7 AM) and the wait time is never more than 1 1/2 hours. The service advisors explain everything clearly and I can call with questions as needed between regular maintenance service.

Review №128

2024-05-03 19:36:56

Fredy is awesome, I was in and out with all concerns addressed. Highly recommend

Review №129

2023-06-27 16:16:47

Overall the dealer and Eric the rep were fine and did what they could; any difficutly encountered seem to come from the lack of communication from Ford to the dealer. An expected 12 month wait for delivery on my 2-door Outer Banks turned into 19 months. When contacted on the re-order status (the request for some builds to be changed or left alone depending on Fords supply chain issues) my build was not one that needed a change so the way it as presented to me was that I could expect the build to be completed in May with a June delivery date...and Ford would issue a certificate to the dealer that I would receive not the original 2021 pricing but at least something close to that with the certificate allowing an approximate $2500 rebate of the NEW 2023 pricing. With inflation I considered this to be fair. Once I went to pick it up it turned out that FORD HAD NOT sent the dealer the certificate so they could not honor the deal I expected (I understand this has happened to many others as well). My patience of waiting 12 months then an extra 6-7 months seems to mean nothing to Ford. Ive asked the dealer to have the Ford Regional Mgr at least provide an explanation why a certificate was not sent but according to the dealer there is no communication at all coming from the manufacturer. This comes at a time when Ford is announcing massive layoffs so hopefully the new Regional Manager can at least provide a statement as to why I did not get the partial price protection when my build should have received it. Not only is Ford leaving me without any explanantion but they are doing the dealer no favors in trying to do its job in building the Ford brand in a highly competitive market.

Review №130

2023-09-15 20:22:37

Went in for lift gate…lift rams seemed to be failing on my sons car.. Sal helped me while Jacob was with another customer. While Sal checked me in he found that the setting for the lift gate was messed up and fixed it on the spot. Saved $900 and won my business for fair business practices! Well done Sal and RSM Ford 👊🏻

Review №131

2023-03-10 22:20:21

Sal was on it. It took a bit longer than expected but after the second day, they checked to see if there was a bulletin on my rear wiper and there was. I was ready to furnish videos of the intermittent wiper arm stuttering but it wasnt asked for until the next day. Couldve saved us a day being without a car. Not Sals fault. First time switching to a Ford from Volvo. Was used to Service Advisors greeting me in the drive. After waiting 10 minutes of not being acknowledged, I went in and hooked up with Sal. Being very familiar with the auto biz, being in parts, service and as a writer, I was surprised. I was always ready to hop out into the drive and get the next service. Overall it was a good experience. I got my wiper fixed. We will see what happens the next time. My motto I live by is The first piece of business from a customer is a gift, the second and future business, I earned. Volvo blew that after almost 20 years of loyalty.

Review №132

2022-12-23 19:21:27

Its strange times with supply chain issues for parts. SM Ford has done their best to keep me informed of whats been fixed, whats on back order and has provided a loaner car in the interim. Good people doing their best in uncertain times. I appreciate them.

Review №133

2022-12-19 19:53:10

Great service, Miguel always does a great job! Thanks Guys!- Andrew Guenther

Review №134

2023-09-12 23:01:20

I was told I would receive a free diagnostic, but was quoted $189 upon arrival. They were kind enough to then say they would do the diagnostic for free, but if further diagnosis was necessary that required labor they would call. I was called an hour later and told “It’s unclear based on the initial diagnosis what part specifically has the issue and will cost $100 to diagnose”At this point I took my car to a friend to plug into a scanner and read the code. It was very specific. So incredibly specific it took less than 5 minutes to find and solve the issue.Update: They reached out and assured me in the future they would be more clear with the initial diagnosis and reasonings, and that miscommunications may have existed between the technician, representative, and myself. I will go back in the future.

Review №135

2022-03-10 23:33:51

Outstanding sales service. Arvin went out of his way to work with me.the sales team and management were outstanding.I found a vehicle posted online, when i called to see if the vehicle was still available they discovered it was a misprint in the post and should have been higher, they honored the price listed. I drove 2 hours to get to Santa Margarita Ford, because my local dealership rubbed me the wrong way the night before, SM Ford were very accommodating with my request over the phone. The quality of service and personable team at Santa Margarita Ford was worth the drive, and i am very happy with my purchase.

Review №136

2022-02-08 06:00:03

Fantastic experience with Santa Margarita Ford! Robbie handled our sales experience and was a true gentleman. Honest and upfront. We were able to negotiate the deal via email so we could come in ready to sign and go! Refreshing way to buy a car!! We were happy to make the 4 hour drive for a great deal and good customer service. Highly recommend!

Review №137

2022-08-31 18:31:15

The team there was super responsive and easy to work with. Arvin and Robbie worked with me to meet my needs given my super busy schedule. Im super excited that we were able to get the deal done so quickly and easily. Highly recommend these guys.

Review №138

2023-09-11 15:41:17

Excellent customer service. Christian and Rene were extremely professional, helpful, and kind. We will definitely come here first next time we are vehicle shopping!

Review №139

2023-01-19 01:21:39

Placed an order for a special order truck. Salesman called and stated the truck would be ready 3 days later on Sunday or Monday (bank holiday). I informed him I would be paying by check/cashier’s check prior to delivery. Arrived on Sunday, received the final total, and I told the salesman I would obtain a cashier’s check on Tuesday (first available date). He said they can only place a 72 hour hold from when the truck arrived NOT when it was ready for delivery. Forced to run my credit even though I wasn’t financing because of their hold policy.

Review №140

2022-08-09 23:00:56

Back in April I started working with Robbie Moore at SM Ford to order a 2022 Mustang GT. Because this has been my dream car since I was a kid I decided to order exactly what I wanted. Robbie made the process easy, and most importantly was upfront about price and the wait time. I ordered in April and took delivery in August. Robbie even pushed a change through prior to my build date! Taking delivery was a breeze. Robbie had the car washed and fueled when I arrived. We confirmed numbers, signed papers, went over some basic in car ops and I was on my way. Robbie always made me feel like I was the most important thing at that moment. Definitely one of the best car buying experiences! Thanks again to Robbie and SM Ford and thank you for your Military Service!

Review №141

2022-08-13 18:12:43

Absolutely THE BEST service Dept I have ever had to deal with. Drove 50+ miles one way to try them for the first service due on my new Explorer. My service advisor Jonathan D was honest, kind and almost spot on to the minute when my car was complete. Will happily come back whenever service is needed on my car. Thank you SM Ford.

Review №142

2023-02-01 02:26:55

This 1 star mostly goes towards Andy one of the service advisors in this location. He is very unprofessional, his tone is very unprofessional. They just charged me almost $1000 for replacing the water pump and they didn’t even bother cleaning the car as a courtesy!! I had Honda before and every time i visited their dealership, they always cleaned my car as a courtesy whether i paid for the repair or not!! Even Toyota near the same location cleans their customer’s cars after service. I visited this Ford 2 times and both times they didn’t bother cleaning the car as a courtesy!! If you’re reading this Andy, please be less miserable and try to be more professional with the customers!!!!

Review №143

2023-07-10 18:18:09

My experience with Santa Margarita Ford by far surpassed any experience I have ever had. Rene & Chervin were the most down to earth and friendliest! The buying process was smooth.

Review №144

2020-01-28 21:18:24

Had a great experience at this location. We had our eye on a van and it was well priced. A few days later I headed over to test drive it. Lisa helped me out and was really nice. I was up front about not being interested in buying that day and the dealership wasn’t pushy (a major plus in my book). Came back to check the car out a second time with my husband and was helped by Eric. Paid cash and was impressed by our experience. Fast service. Not pushy. Would definitely do business with them again. Thank you again Eric, Lisa and the guy in finance (so sorry, I can’t recall your name!!!). You all were fantastic!

Review №145

2023-12-08 12:12:12

Fredy Campos is a real asset for your service team. He is professional and is excellent in getting the job done.

Review №146

2023-11-13 22:02:14

Reliable place to shop. Eric white, the agent who helped me did his job in the best way and beyond. Thank you Eric, you are one of the bests.

Review №147

2023-04-30 20:19:50

Recently picked up my special order 2023 bronco badlands. Santa Margarita Ford has a great team of honest and knowledgeable professionals that kept me informed throughout the process. Santa Margarita Ford is highly recommended!

Review №148

2022-02-19 00:28:43

Beyond pleased with my experience here. I knew the car I was looking for, and Nick was able to help myself and my husband drive away in the exact model we wanted at a very fair price (which is hard to find in this current market). The price we discussed on the phone before we drove to the lot was the price that was honoured when we arrived. Nick was professional, friendly and (most importantly) honest. This was by far the most relaxing car buying experience I’ve ever had, and I won’t hesitate to recommend Nick and his team. My husband and I will sleep better knowing that we’ll be bringing our first child home in a few weeks in a new, safe vehicle!

Review №149

2023-11-01 20:27:08

All of my service advisors at this dealership have been pretty great and I trust them to make the right recommendations. Miguel is my current service advisor and Im a huge fan of his handling of my trucks needs and in general of all of our service interactions. Hes a pro, friendly, knowledgeable, and trustworthy.

Review №150

2022-02-11 19:11:52

Had a good time purchasing my wife’s Bronco yesterday. Nick was great. And the Bronco speaks for its self(Merica)

Review №151

2023-04-12 17:06:07

The sales experience was excellent. There was a (known) rust issue with my special order F150 upon arrival. (Search on F150 rust and you can find many issues.) Ford Motor Company is pretty apathetic about addressing it. In contrast, the sales team, Eric and Jeff, at Santa Margarita Ford took the truck to a local body shop and had the rust removed and the affected parts painted. They fixed it so I didnt have to. This is proper customer service and why I rate them five stars. While the industry is not as focused on quality as one might expect, SMF is. They, Get it!

Review №152

2022-12-08 18:22:51

RSM Ford has the absolute best service! I go out of my way with a long commute to get the vehicle/vehicles Ive bought from them, as there is no Ford dealerships in Orange County that offer the level of service they do. They offer Lyft rides when you leave your vehicle for service and pick you up as well. Robbie Moore is hands down when of the best car salesman I have met, and Ive been in sales and marketing for over 25 years. He is professional, cares about your needs, and will fight to get you the best deal possible. I was never a Ford guy aside from my 67 Mustang, but after buying vehicles here it has changed my outlook. You cant beat the level of customer care they have at this one of a kind dealership!

Review №153

2022-07-21 06:53:06

Went through the process of ordering and receiving a Mustang Mach-E GT through Santa Margarita Ford. Blake assisted us in getting things done.Although it did take months for the vehicle to be assembled and delivered -- something the dealer has no control over -- Blake straightforward with us, helped us and kept us informed of every update. He was also very knowledgeable about our car, was more than happy to answer questions, and when something was not as we had expected (the car was delivered with a minor ding that occurred during transportation) he made sure that it was addressed in the best way possible for us.After that experience with this dealership and their service department, Ill choose them for anything else we may need for our cars.

Review №154

2021-05-20 18:07:46

Wonderful experience! From beginning to end, the service provided was top notch with very attentive and caring employees, going above and beyond to ensure my car needs were properly adhered to. My service advisor Miguel, took the time to update me frequently, and went so far as to have my car washed and vacuumed so it was looking brand new upon pick up! Will definitely return here time and time again for all my car needs!

Review №155

2023-12-16 02:40:12

Eric White was great to work with throughout my process of purchasing a new Ford Mach-E! A year later, Im still extremely pleased with their customer service.

Review №156

2022-04-16 18:28:58

2022 was not a good year to buy a car....period! I shopped around for a month and most dealers didnt have the models and features I wanted and gave a 3-6 month waiting period to order. Some of them straight up didnt bother putting in effort helping and turned away business. I will never return to those dealers, nor recommend them to anyone because they didnt understand the fundamentals of community relationships.I saw a vehicle on Santa Margarita Fords website that was ideal for what I was looking for and contacted sales. Arvin reached out to me and said it already sold earlier in that day, but took note of the features and specs I wanted. He advised that there were some vehicles in transit with the exact features I needed and offered to reach out when it came in. Sure enough, I got a call later that week and came down in the afternoon with the vehicle already pulled up. Arvin and team went the extra mile to get me in and out in a few hours and at a fair price, still time for dinner! Real MVP!Thanks again, Im loving the new Bronco!

Review №157

2022-12-17 19:19:12

Santa Margarita Ford posted an extremely competitive price (fleet price?) on their website and they honored it even though it was not intentional. It is rare to find integrity like that today. Icing on the cake is the extremely professional staff that worked great as a team and made the buying experience a pleasure.

Review №158

2024-01-17 00:09:54

Christian Torbensen 5* Assistance through a prolonged process to receive ordered truck. Would do business with him again.

Review №159

2022-03-26 01:18:42

Excellent experience buying my car with Robbie. He helped us get exactly what we needed and wanted with no issues and was very clear on the process and able to answer all of our questions. We are super happy we chose to get our car with him at Santa Margarita Ford and would definitely it to anyone looking to buy a car.

Review №160

2022-02-07 19:26:41

Called to setup an appointment and Arvin answered and was so helpful to setup an appointment with me. We are from Fillmore and he scheduled everything for us to meet with him at 6 p.m. and had everything ready for us when we arrived. He gave us all the information on the car and what was included. We test drove it that night and purchased the car that night. I was happy with the entire experience and would recommend my friend and family to Arvin and Santa Margarita Ford. This place is worth the drive and the experience was pleasant from beginning to end.

Review №161

2022-07-03 02:55:46

I cant say enough good things about our recent experience. We ordered our car eight months ago, and though Ford does a pretty good job of updating us on the status of our vehicle, Blake did an incredible job of keeping us in the loop. First, he went above and beyond to answer our many questions. He showed kindness and consideration. Then fast forward to purchase day. Once again, Blake went above and beyond to ensure we had everything we needed. He walked us through the process from beginning to end. We are so appreciative. Again, I cannot say enough good things. Car buying can be a strenuous and nerve-wracking process. However, this couldnt have been more seamless.

Review №162

2023-03-22 19:42:19

This is the second time I have serviced my F150 truck here. I have had two different service advisors and both have been just excellent. This time I had Sal. He was efficient, friendly and delivered my truck washed and done in 1 1/2 hours. He offered me a ride however I opt

Review №163

2022-07-10 18:22:19

Professional team who are easy to work with. They made our buying experience easy, fast, and straight forward.Nick Troy was our agent and has done a great job in taking good care of us along with Dave in the financial team.I hope we expect the same standard from their service team.

Review №164

2022-06-10 18:34:14

Just purchased a new Mustang Mach e which we had ordered 8 months ago. Our sales rep Nick Troy did an outstanding job keeping us informed every step of the way and when it arrived he was with us all the way. The finance person Shervin was also quite remarkable and explained the process and the numbers. Yes, it took some time. But after having purchased several new vehicles this time was quite enjoyable! Thanks Guys! See you soon! V~

Review №165

2022-11-21 16:50:18

Miguel and Sal are both amazing service advisors.I always feel like the Santa Margarita team do everything they can to solve problems and take ownership even if it’s outside their scope of work.Amazing dealership to have your vehicle serviced!

Review №166

2023-08-25 18:23:00

We were very impressed with the friendly service and professionalism we received at Santa Margarita Ford. We felt welcomed and valued as customers throughout our entire purchase process.

Review №167

2021-08-24 14:48:35

We recently purchased our second car from Santa Margarita Ford. Both of our experiences have been very pleasant. Our salesperson that handled our purchase was Mathew Dobyn. I can’t say enough good things about Mathew. He has gone above and beyond to make our deal go smoothly and went out of his way to take good care of our needs, even after the deal was complete. I will definitely buy from this dealership in the future even though it is quite a drive since we live in Palm Springs….. we’ll worth the time to drive!

Review №168

2021-03-05 20:33:19

I had a very positive experience. They follow up, as good sales people do, but they dont keep pressing you so I didnt feel pressure. They led with good terms, rather than a quote high, watch them buy mentality, and I felt good about the terms I agreed to. They gave me space to look at and consider different options, rather than direct me in any way. Everyone was courteous and responsive. Getting in and out with my new car was stress-free and didnt take a ton of time. I would definitely recommend this dealership to friends and family.

Review №169

2022-08-11 19:48:09

Had a great experience buying a used car from SM Ford this week. My salesman Blake was great, and so was the finance guy Steve. I’ve bought many cars from here over the years, always a great experience.

Review №170

2023-11-22 04:21:02

Albeit a little pricey for the service, I felt well taken care of with the complimentary Uber service and car wash. The staff was great at this location and I am glad to have found this dealership and service.

Review №171

2021-12-01 19:14:58

I ordered the new 2021 Bronco and my sales guy Matt was amazing to work with. Even with all the issues with the new bronco the deal went smooth and even when I needed maintenance soon after they worked hard to get it back to me and kept me updated. Working with them was the best car dealership experience I’ve had.

Review №172

2023-12-26 18:22:28

Fredy is so pleasant to work with. Keeps you informed and is very personable. He explains everything in simple terms. He is a true professional and exceeds in GREAT CUSTOMER SERVICE!

Review №173

2022-09-20 17:48:16

I was searching around for some information about a recall on my vehicle and I got a hold of Amy in the service department. She answered all my questions with the utmost professionalism and informed me of information I didn’t know to ask that was important to the recall as well! She went above and beyond and was great, definitely the go to person for all your service related needs!

Review №174

2021-03-01 22:15:26

Me and my husband had an amazing car buying experience here! Blake helped us find the perfect car. We definitely recommend working with him! He made the whole process so seamless and stress free. RC in finance also did a great job processing the paperwork and was really patient throughout the transaction!

Review №175

2021-08-24 18:53:29

Had a terrific experience yesterday buying a new 2021 Ford Explorer at Santa Margarita Ford. The entire staff was friendly & accommodating. Meehow was my sales consultant. He was extremely courteous & professional creating a very pleasant experience. I cant say enough good things about this dealership.

Review №176

2022-09-17 19:58:41

Santa Margarita Ford did an outstanding job on a major (150K mile) service on my F150. I had initially taken it to Tuttle-Click because RSM Ford was booked the day I wanted service and had a very disappointing and inadequate service experience. I ended up going back to RSM Ford for the correct service and they did an outstanding job, finding and fixing the right things and even proving some of Tuttle Clicks recommendations were BS. My service manager Miguel was a champion, and I cant say enough how how he made me feel like he was advocating for me to get the service I needed for the right price. I wanted to get another year or two of life from my truck and they met the challenge. My belief that Santa Margarita Ford was the best locally available service was reaffirmed, I wont be going anywhere else!

Review №177

2023-06-20 19:24:11

Incredible service and professional, friendly staff. Robbie helped me find the best car for my needs and made the buying process so easy. Thanks, SM Ford!

Review №178

2023-06-11 18:46:43

I want to come on here and say thank you to Rene the salesman at Santa Margarita Ford. He was very helpful and a big thanks for getting me in the Ford raptor. Any veterans out there I recommend reaching out to him since he’s a vet himself.

Review №179

2022-07-01 06:31:33

Always quick and thorough and willing to go the extra step for customers! Miguel, the serviceman I usually work with, keeps me updated and in the loop so I’m never left wondering. Robbie in sales is the man to go to if you’re looking for a professional transaction headache free! Thank you Ford Team!

Review №180

2021-01-06 19:15:24

The employees were super friendly and helpful. The only issue I had was that I had to wait an hour and a half just to get my car battery tested and to put a new battery in, and no one updated me on the progress of my car until I went up and asked them. I understand car dealerships can be really busy in their service department, it just would’ve been nice to know the time frame a head of time. They did give me a complimentary car wash, so that was great.

Review №181

2023-02-23 08:18:35

Clair was awesome. Such a pleasure to work with. She does such a great job as a service advisor. When needed, I will ask for her at every visit. Sales department needs a lot of improvement.

Review №182

2021-02-13 21:21:13

I absolutely love Santa Margarita Ford and would recommend to anyone.A little over a year ago I came to this dealership to look for a car that would provide a bit more space, since my kids are involved in sports we really needed more leg room, and truck space.Before I came here, I always had very painful experiences with dealerships. I’d get haggled, feel pressured, pushed to make a deal and made to feel as though that was the only deal I’d be able to get, etc. BUT when I came to SM Ford, the experience was quite the opposite.I’ve always been told to never ever go alone to a dealership because I’ll get a bad deal...and they may be true for some places but not here. I walked onto that lot with my 2 kids in tow, and we were not pushed, or pressured at all from the moment we arrived. I was listened to, treated with respect and patience. The people I worked with related to me, treated me with fairness and worked hard to ensure that I drove off with a great experience and with the perfect car.I can honestly say, I don’t think I ever want to go anywhere else. I’ll be directing all my friends and family there, and be going back if I ever want to get another vehicle! Oh—their service department is great as well!

Review №183

2022-12-29 20:44:49

Ordered my ‘23 Mach - e everything was nice and easy I had to wait to see the finance person but once there everything was smooth and fast nothing was pushed on me definitely felt like a great experience Eric white was my salesman and I would Recommend him

Review №184

2023-01-18 21:18:21

Fredy Campos in Service is awesome. Always gets me in during times that work for me and makes sure the work gets finished when promised. If you want to build a relationship with a service writer for your Ford vehicle he is the man to see!

Review №185

2021-04-29 02:52:08

Choose SM Ford on a recommendation when we bought our Escape Hybrid. Worked with John Hadden and loved the fact that he made us aware of other deals going on with the Edge, Explorer, etc even though we had come in specifically for the Escape. No pressure on which car make or model to choose from. John has also made sure to stay in regular contact with us to make sure our car experience continues to be a good one. Have had basic maintenance service done and it has always been a worry free and easy process. Would highly recommend you check out SM Ford. Great community business partner as well.Update 4/28/21So I write my original review 2 years ago and just finished another emergency car issue with SM Ford and Miguel. My hybrid car started having starting issues and I knew because of the complexity of an old hybrid car I didnt trust anybody else to correctly diagnosed the issue. Miguel and his team once again came through for me and was able to resolve and fix my issues at a fraction of the cost I thought I would need to pay which is a complete hybrid battery replacement. Locations at different times and the fact that Miguel always gives me options versus a one-fix solution which is a great way to earn my trust versus thinking of being taken on the money grab. Thanks Miguel and Santa Margarita Ford for another great service and fixing my car and not forcing me to buy a new one!

Review №186

2021-07-16 18:19:56

Ive been bringing my trucks to SMF for service for 17 years. I bought my last truck there 12.5 years ago and was given a great deal on a custom ordered truck. I just took delivery on my new truck that I ordered before the chip shortage. They agreed to a very favorable deal for me when I ordered it and honored that deal when it finally came in even in light of the very different situation surrounding new car availability. Duane in service and Robbie in sales are top notch.

Review №187

2017-11-13 22:43:40

I purchased a 2017 Ford Mustang from a different Ford dealer. Within 7 months, I noticed a noise coming from the transmission and differential when shifting in and out of park. I called the dealer in an attempt to get it fixed under warranty and they advised me of a wait time of over two months. Instead of waiting two months, I went with Santa Margarita Ford due to its proximity to my home. I called in at 7am, right when they opened on a weekday. They scheduled me to come within an hour. I brought in my car and spoke to Miguel in the services department. He told me the issue would be looked into the same day. I left my car with the dealership and five hours later received a phone call from Miguel stating the problem was identified and could be fixed overnight. I agreed to the overnight service and picked up my car the very next day. Everything was covered under warranty and the process was completely smooth and painless. After my great experience here, I realized I should have went to Santa Margarita Ford before buying elsewhere. Highly recommended.

Review №188

2022-05-19 18:16:10

My go to dealer for service on my truck. They communicate efficiently, respectful and honest about any issues your vehicle might have. I never feel any pressure or get the sense they are upselling anything. They give honest recommendations for you to make educated decisions. I trust their guidence and expertise. They are always respectful of my time and get you in and out. I would check this dealer out if you havent already.

Review №189

2022-04-24 19:18:23

I had such a great experience buying my first new car with Blake. he made a nerve wracking experience turn into a really exciting moment! would definitely recommend him and the dealership to do your business!

Review №190

2023-01-18 19:20:53

I took my vehicle in for a Explorer recall check up and oil change/tire rotation. They are always curtious and efficient. They provided a Lyft drive back to my house. They were complete about the time they stated and they also washed my car. The price for the oil change and multipoint inspection was under $100, but as I mentioned, included a Lyft drive and car wash: so that is reasonable. The multipoint inspection is, of course, a way to up sell, but that is fine. It is good to know what you may need in the future and possibly shop around for better prices for the work you may need soon. They were not pushy when I declined any additional work.

Review №191

2023-03-20 20:36:37

Years ago, i was sold a pre-owned Transit with dry rot tires. They were hesitant but they replaced the tires at the Toyota dealership down the street. When my transit came back there was obviously damage on rear corner dent creased paint, car was washed and there was blue and yellow paint as well that had been rubbed off. They pulled up my car, circled opposite facing damage so Id just get in and go. Then after pulling into a stall and walking the new tires I noticed the damage. NO ONE helped they said the guy to review cameras is not here until next week. No proof, so I called Ford for original info and pics, nope they deleted them. Then some tall skinny guy comes out with head of shop and surround me intimidating me saying Im supposed to be in a different state and those plates are for temp? Lol Im still in Cali cus your tires. Got no where still have dent but now you have review. :)

Review №192

2022-09-02 20:35:50

Im from out of town, but found a great deal on Bronco Sport so I inquired about coming to see it. Response from the sales rep (Christian) was fantastic and overall the experience was great. Would definitely get another car from them!

Review №193

2022-05-03 19:38:24

I looked throughout the SoCal area to place an order for a Mustang Mach-E trying to find a dealer that wouldnt markup over MSRP or add on additional equipment that I didnt want on my custom order. I walked into the dealership and Bryan immediately greeted me. I stated that I was there to place an order if they would agree to no markup or added accessories. He stated that they do not add markup on ordered vehicles and they wouldnt add any additional equipment. We went over to a terminal and I placed my order with him.A little over 5 months later and my vehicle arrived to the dealership. Bryan called me what had to be minutes after it arrived (I had been tracking it the best I could since it left the factory) and we started getting all of the numbers together for financing. They honored the price protection plan that ford had implemented, as well as all the rebates I was expecting. Dave was our Financing manager and he wasnt pushy and didnt try to nickel and dime us on different packages and add-ons.This is only the second dealership I would consider A+ tier that I have dealt with. I suggest anyone looking for a new Ford to feel comfortable knowing Santa Margarita Ford isnt trying pull one over you and eek out every little profit like it seems every other dealership today is.If youre looking for a great salesman look no further than Bryan Richardson. He was friendly, caring, and seemed to always be available to answer my questions. He worked to make the buying process as easy as possible and it made the whole experience a positive one.

Review №194

2022-11-22 23:28:26

BEST EXPERIENCE EVER!!Sal in the Service Dept provided over & beyond expected service. Friendly, positive, professional service with a smile. Clean atmosphere. Great energy & vibes. Thank you Sal & Team for getting the vehicle data computer updated and smogged. I appreciate ALL your help & time.

Review №195

2021-11-08 20:00:44

Arvin was my salesperson and he did an outstanding job. Kept in touch with emails, texting, phone and was available anytime I had a question. He is personable, so very helpful and made the process minimally invasive. I would recommend him to anyone wanting to buy a car, new or used. He was really great.

Review №196

2023-04-21 18:17:48

Weve owned fords personally and for our business for decades. Rancho Santa Margarita Ford is by far the best in reliability, punctuality and superb customer service. Dan Hernandez and Robbie Moore should get a pay raise!

Review №197

2021-11-12 22:16:21

I was pleasantly surprised at how much everyone worked together to help us with our car purchase. From Sales to Financing. They made sure we understood all our options. Great group of people. That’s probably why my entire family buy their cars from Santa Margarita Ford.

Review №198

2021-09-15 18:32:44

In this very difficult market for both buyers and dealerships Santa Margarita Ford showed they are above the cut in every way. It was a lengthy drive for me so initiating the deal remotely was required. I received a level of service far above any local dealership I could visit or call and visit. Michal was my rep and was outstanding with his patience and help. Seriously the best service I could ask for from the entire team there.

Review №199

2023-12-02 20:25:15

Sal from service dept is awesome he made the whole process that much smoother just by doing a little extra research on something before he made a decision.. thanks guys you’re awesome