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San Diego Marriott La Jolla in La Jolla

4.1 (199) 4240 La Jolla Village Dr, La Jolla, CA 92037, United States

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Event venue
Hotel
Wedding venue

Location on the map

La Jolla, San Diego County, California, US

Phone: +1 858-587-1414
Site: https://marriott.com/en-us/h...

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Total reviews rating 4.1

199 Reviews for San Diego Marriott La Jolla 2024:

Review №1

2024-03-28 08:39:03

I recently had the pleasure of staying at this wonderful hotel and I couldnt be more impressed! From the moment I arrived, the staff went above and beyond to ensure my stay was comfortable and enjoyable. The rooms were spacious, clean, and beautifully decorated, providing a perfect sanctuary after a long day of exploring the city.What truly sets this hotel apart is the exceptional service provided by the manager, Paul. He greeted me with a warm smile and made sure that every aspect of my stay exceeded my expectations. Whether it was recommending local attractions or accommodating any requests I had, Pauls attention to detail and genuine care for guests truly made a difference.The amenities at the hotel were fantastic as well, from the delicious breakfast spread to the well-equipped fitness center. The location was also ideal, with easy access to nearby restaurants and attractions.Overall, I highly recommend this hotel to anyone visiting the area. The combination of top-notch service, comfortable accommodations, and unbeatable hospitality from Paul and his team make it a standout choice for travelers. I cant wait to return!

Review №2

2024-06-10 03:23:42

I’m not sure why this is listed as a 4-star hotel, when it’s actually 2-3 stars (and 3 stars is generous). The rooms are overpriced, they look dated, and definitely need some sprucing up. You’ll also be charged for just about everything (wifi is $15/day). The front desk staff were quite good though and they quickly sent up what I needed. I do think there are other places that are better than this.

Review №3

2024-05-24 14:56:55

Gym great. Room size great. But as I walked into my room, you can smell the mold. I cant see the mold but definitely can smell it. Had to keep my balcony door open all day/night. Wouldn’t stay here again for that reason. WiFi charge too much.

Review №4

2024-03-28 07:32:20

I have no complaints about this hotel, but Im not sure I can rave about it either. The positives unquestionably outweigh the slight disappointments. The location was absolutely ideal for me and my colleagues. The front desk was helpful during check in. The room was clean and comfortable. Minor disappointments are that the television offered a simple cable option with minimal channel selections and no support for Netflix or other streaming services. The washroom was dated but had good water pressure. The breakfast menu at the restaurant was enjoyable.

Review №5

2024-06-22 17:56:46

Bonvoy member, checked in for one night.Good, clean and spacious rooms. Excellent location!Rude, unfriendly and unprofessional front office staff. Ms. Gloria Orosco at the front office refused to honor a paid confirmed booking for four in a double room.Relented immediately after being asked to speak to her boss.Front office staff needs basic training on civility.

Review №6

2024-04-22 16:42:18

I would stay here again.This hotel is in dire need of a face-lift. I felt as if I was transported back 10 years. The breakfast/food area was depressing and dimly lit. The Starbucks section had drinks advertising that they didnt know how to make. It wasnt dirty though.The staff was very nice and attentive.

Review №7

2024-06-02 14:34:13

There is nothing overtly wrong with this hotel other than it’s relatively mediocre for the price. Parking is $36 a night. It was pretty expensive and the rooms were nothing special. The TVs did not have smart app access, the beds were pretty uncomfortable, the entire decor is pretty outdated, and the location is not ideal. Front desk staff were also not very friendly. WiFi was also another up charge. Like I said, nothing overtly wrong with the place but way too expensive for such a mid-tier experience.

Review №8

2024-06-08 07:47:51

Does not offer chargers for phones. The TV is not a smart TV. When asking to upgrade to a suite instead of a king deluxe I was laughed at. Staff is very nice and professional. Dont book a king room. Book a double. You get a higher level hotel and nicer room. Really disappointed as a member. I wanted to pay for a private king corner patio. I was lied to over the phone and got a crumby room worse than the double bed I booked two weeks ago. Not sure if I will stay at a Marriott again. I wanted to pay top dollar for a room and paid too much for something I could have done on a third party website for cheaper. My wallet was open and I was lied to on the phone about expectations. I would have kindly declined booking a reservation but I had no idea what I was going to run into. When I called again to ask if there were any suites at any Marriott that had a balcony the agent sounded confused. If you just need a hotel in San Diego for the fam... This is an ok place. If you just need to get away and want luxury... Id pass on this place

Review №9

2024-04-23 17:58:04

I am a Marriott Platinum Elite member (only share to clarify I stay at Marriott/Bonvoy- affiliated hotels quite often). Upon arrival to check in, I was told my reservation had been cancelled due to not arriving the day prior (when my original reservation was set to begin). I was unable to arrive that day and told them nearly a week before the original arrival date that I needed to revise the reservation. They kindly reversed the cancellation of my reservation as I stood in the lobby and treated me as if a favor was being done on my behalf.As an aside, the hotel is quite dated (especially for the price per night and non-prime location- two and three star hotels have similar quality rooms and aesthetics to what can be found at this hotel as it was in April 2024). I also had to call and ask for the room to be cleaned on day three (I thought the first two days not receiving housekeeping was an error perhaps but on day 3 decided to see what was going on- they cleaned my room that day and one more time (is no housekeeping the new standard?).What they did not clarify was that they would charge me for the day I was not occupying the room (in addition to the next 6 days Id spend in the room). I called after the stay to ask about why I was charged for the day I was not there, they claimed that there was no evidence of a revised reservation and that I would need to pay for the night I did not occupy the room. With as much as I typically enjoy my stays at Marriott hotels, the way this incident was handled tarnished my rapport with the brand.I can confidently state I will avoid this particular hotel if at all possible and that my experience from a customer service perspective was not what I would have anticipated with Marriott in general. Quite disappointing.

Review №10

2024-04-28 04:00:31

Worst customer service. Mr Eddie Cook at the front desk came out to inform me that the reservation I made a week ago was cancelled. He offered no genuine apology, he made me feel as if the whole situation was my fault because I used a 3rd party, offered no resolution to the point where he made me feel humiliated. To us out of town folks who make plans a week out, HUGE inconvenience. Marriott is a huge company with other locations. He said there was nothing that can be done which I know is not true. Horrible. Marriott lost a customer for life today.

Review №11

2024-06-08 07:31:58

This is a dated location. The linens have been updated and are nice, but the facility just feels old. The conference room was comfortable and the staff very pleasant and attentive so successful for the purpose of this stay.

Review №12

2024-03-08 19:28:16

Great: staff, gym (really, one of the biggest and well equipped gyms Ive visited in the world), clean rooms.Not so great: breakfast - its not the regular breakfast youd expect, but a surreal experience where youre given a voucher and a short menu and you can select only some items from the menu, with others paid extra. And combination of yogurt with corn flakes is counted as two meals, because corn flakes in menu are with milk, while yogurt in menu is with muesli not corn flakes (yes, you read it right, I was laughing at this whole day 😀). I ended up having breakfast outside.

Review №13

2024-02-08 14:20:51

Was here for a corporate work event! Great location, great valet option. Parking garage structure was a bit of a mess. I believe there is only one way in and out so after the event ended, it took a good 10/15 minutes just to get out of the parking structure. I would recommend having an attendant at the exit to assist people with payments so the line moves quicker.

Review №14

2024-04-28 17:35:29

I enjoyed my short stay here. It’s very clear that I need to be a Bonvoy member next time. I’mNot sure if it’s just me but $22 for 3 bottled Pepsi’s is just ridiculous. The signs on my floor say ice machine and vending, but no vending machine on my floor. Went down stairs to the shop and bought sodas and just couldn’t help but laugh at the price for soda.Continental breakfast wasn’t great. At $25 per adult and $16 per kid….. we just walked over to einsteinbagels and enjoyed a bacon & cheddar on plain white. $6.00 each! Saved some money there.The Starbucks in the lobby got my order wrong and they are. It equipped to make every drink on the Starbucks menu. That’s fine, walk across the street and a real Starbucks is here to quench our bougee Starbucks needs haha.About the hotel itself now. The Front Desk was really nice. Took care of me when I got in, even extended for a late check out no hassle. The late check out is free if I only extended to 12 noon. But if I extended a little longer, they were going to charge me an extra feet. Which is understandable.we stayed here the same time the University of Hawaii baseball team was here as well as a dance convention. But I never felt any time that the hotel was extremely busy or that the staff was overwhelmed. Seem to be just a normal weekend.Wasn’t thrilled about $35 daily parking for the hotel. But, when in California…

Review №15

2024-03-06 23:36:22

A Marriott in La Jolla- what could possibly go wrong? how about no water all day long- 9-5 scheduled- not even a plumbing emergency! did you think to mention this to your guests? flushing toilets? washing hands? how about a hot shower? seriously? they ended up slipping a note under the door in the morning to the entire hotel saying - today we will have only cold water- an improvement for sure but still- no hot water??? Despite its outstanding location we witnessed multiple hook ups for working girls if you know what I mean - I cant believe what we saw - There is no way this hotel does not know what is happening in front of their eyes- Cleanliness in the rooms is shotty we found a tube of lube left in the room - can I go throw up now? I want my money back

Review №16

2024-06-20 02:36:42

Stayed here in December and had an okay experience. Booked a second hotel stay for this weekend and needed to cancel the reservation due to my wife having covid. I called the front desk, and they stated its a nonrefundable reservation. So youre telling me I cant cancel and still need to come and spread covid in your hotel room? That makes sense.

Review №17

2024-01-25 22:20:54

The hotel itself is modern and very clean. The staff are friendly and professional. The food (especially their cheeseburger and fries) and beer are quite tasty. A great fact of the hotel is that its across the street from about a dozen restaurants and shops. This place rocks!

Review №18

2024-03-09 09:03:18

Unless you can live at this hotel for free, I can’t think of any other reason for choosing here. This place is pricey, but its cost performance is terrible. As a hotel affiliated with a real classic brand Marriott, can you imagine the room is outdated like it shouldn’t be? It’s so nostalgic that I felt like I went back to 2000s’ nationalized hotel in China when I entered the room. It’s already 2024, time to move on and refresh.

Review №19

2024-06-26 16:49:53

Loved that there is a Starbucks inside the hotel. It was cute to also sit at the bar table business center area doing some work.

Review №20

2024-05-01 05:57:24

Came for work trip, stayed on property for conference, plenty of dining options within walking distance. Bird scooters can take you all over or you can Uber.15 minutes away from Torrey Pines golf and paragliding.

Review №21

2024-05-18 03:21:04

The lady at front desk is rude and not helpful. We booked a 2 bed room but she insisted to give us a 1 bed room. This is very frustrating. I would definitely not comeback to this hotel again.

Review №22

2024-03-04 02:04:48

I stayed for 3 nights at a steep price. With no complementary wifi, I would assume that I would be provided with warm greetings at check out, so I asked for two bottles of water when doing so. No, apparently this Marriott drew the line at bottled water as a way to cut expenditure in 2024. When I approached front-desk to ask for water, I was met with nonchalance and corporate-trained excuses with why they are reluctant to provide water to customers who stayed more than one night at their hotel. No apologies and no courteous remarks, only eye rolls.Whats worst is that after implying that I had received bad service via the Marriott automated survey system, the General Manage of this Marriot, Mr. Richard Uribe, emailed some very particular and interesting snide remarks at me.The rooms and amenities are obviously seriously outdated for a Marriott hotel in 2024, as many other reviews mentioned but what really fascinated me was the general manager of such a prestige brand taking 5 minutes of his time to review footage and wrote such a passive-aggressive email to me. Very funny but unfortunate.

Review №23

2024-03-02 07:38:44

We arrived late in the evening and had the pleasure of meeting Marc Easton, Food & Bev Manager. He was the highlight of our day. He helped us with getting settled and provided us wonderful recommendations. Customer Service is not dead! Grateful for Marcs attention to detail and care of Marriotts guests.

Review №24

2023-11-02 04:07:23

The lobby is very nice, clean, and modern. Location is nice, not super close to the beach, but right in the heart of the UTC area (great shopping). The room was a bit underwhelming. There was a long dark stain on the floor, the mattresses felt like they had broken springs, and there was no exhaust fan in the bathroom so if you took a hot shower your room stayed really stuffy. Front desk staff was very friendly. Parking fee was a bit steep, but parking garage was convenient and felt safe.

Review №25

2024-04-17 00:46:49

We love to stay in there! The location is great!!! What a pity, they don’t have the members lounge on the weekends

Review №26

2023-11-18 03:34:51

This hotel is exactly what we needed for a relaxing weekend. The rooms are clean, the amenities are robust, but the best thing about it is the staff. The service from the moment we arrived was stellar. In fact, E. Cooke at the front desk was incredibly helpful with our decision to choose this location in the future. It is centrally located to everything you need, and we will make this our primary place to stay any time we visit the greater San Diego area.

Review №27

2024-02-25 19:43:01

Updating to 1 star, as the GM never bothered to call about my many complaints, especially the racist employees. He clearly tolerates and encourages racism. Don’t stay here.Whenever I have a late checkout, my key card typically does not work when I return to the property, causing unnecessary frustration and loss of time.Today, I messaged the front desk staff again, noting the issue and simply asking if I needed a new key card or not when returning to the property. No clear answer was given. I pressed further with my inquiry and as of ONE HOUR LATER, still had no response.This is completely unacceptable behavior by whomever is tasked with responding.I had to figure it out on my own.There are a few other flaws in the experience I received, while we are at it….1- the TV in my room just doesn’t work. Not only can I not watch normal television, no button on the remote ever brought me to an internet TV (which is very much expected at this point)2- There was a Latin and/or Indian/middle eastern employee working the M Lounge on 11. 9. He never acknowledged me (honestly, fine). He did however go out of his way to accommodate a group of Indian/arab men, even getting them a bottle of wine from the bar (also, why was wine not served for the lounge happy hour?)…. When a group of black men asked him why they were not also offered a bottle of wine, he was incredibly rude and condescending to them, even saying that they “did not deserve wine”. This is UNTHINKABLE today. Your employee is incredibly racist and should be terminated immediately!3- I was given a breakfast voucher since the lounge did not offer breakfast on the weekends. I was sat today, 11.11, and was never acknowledged. I sat down, helped myself to the buffett (per my voucher) and no one ever came to offer me coffee or juice. What is even happening with the staff at the hotel?4- I clearly had a late checkout AND a “do not disturb” sign on my door; yes housekeeping ignored this sign and attempted to enter my room TWICE before 9am. First of all, can they even read? Second, this is not appropriate, distrusted my morning and is completely disrespectful.It is clear that this property is not managed well and impacted the stay. I assume it impacted many more guests as well.Do better.

Review №28

2024-06-06 13:38:55

Impeccable Marriott Quality as Always Can be Expected. Friendly Staff. Great on site Restaurant and Bar.

Review №29

2023-11-16 17:10:20

I stayed here this week for the first, and last time. 2 star experience at 4 star prices. This hotel is very old and dated. The lobby area looks like its been upgraded but thats about it. Within just a few days an elevator, both escalators and the parking garage gate were broken. The MClub breakfast is really poor in comparison to other Marriott properties. Rooms are tired and worn out, especially the bathrooms. And is it too much to ask in 2023 for room doors that close quietly, rather than at explosion level noise?

Review №30

2023-10-26 17:05:43

The room and hotel was clean and well maintained. Very comfortable atmosphere. Staff at the restaurant (woman) was excellent food was good.Staff at front desk was curt and confused (woman, did not catch name working Saturday Oct 24 around 4:30pm). Did not initially know about the conference we were attending at hotel and said there was no workshop, seemed troubled to want to honor our parking discount for the workshop.The next day different front staff refused to give us change for a tip and told us to go find the valet for change (woman).The overall impression of front staff was they are stressed and understaffed, which seems common of hotels post pandemic.Doors slamming throughout the night can be easily heard in room.

Review №31

2023-08-06 22:28:06

This is an older hotel and the rooms are in much need of a refurbishment. We to wait a while to check in, but still got to check in early. The lobby is nice and had plenty of areas to work. Nice bar area that sits outside, so nice to relax there and have a drink. There are no water stations on the floors and the pantry charges $5 for a small bottle of water, which is ridiculous. There is a Starbucks within a minutes walk, so we grabbed waters from there. The gym is really good, but the pool is small and not that nice.The location is fantastic and is within a 10 minute walk to the UTV mall, which has a lot of great shops and restaurants. I do wish they would upgrade the rooms, as this hotel is in a great, convenient spot.

Review №32

2024-05-02 04:08:53

Nice place food is a pricey but the food was good. Only had one server that wasn’t pleasant. But overall nice location.

Review №33

2023-10-31 01:03:36

Besides the proximity to UC San Diego, this hotel is lacking in many ways:1. There is no water bottle refill station. One of the days, the front desk helped refill our bottles. Another day, I asked the front desk and they told us to use the guest water station that explicitly had a sign saying not to refill water bottles with it. The staff member seemed disinterested in helping us. It also wasnt designed for anything larger than the small plastic cups next to it.2. The rooms were not modern and felt old. The design of the 1 king bed room was also confusing. The bed was perpendicular to the TV instead of facing it. There were 0 power outlets on one side of the bed. The bathroom and sink areas just felt old and not on par with what I would expect from a 4 star hotel. Overall, just very dated.3. While I dont usually find hotel pillows to be the most comfortable, the one here was notably bad. The pillows had absolutely no support. I even tried stacking two pillows and nothing. It felt like I was sleeping straight on the mattress.Overall, I would not recommend staying here. I would strongly recommend the Hyatt Regency La Jolla at Aventine, which is located just a 2 minute drive away, instead.

Review №34

2024-02-25 23:51:08

As a Gold Bonvoy member I did not receive the service here that I normally do. I didn’t get the room I reserved months in advance, they took about 5 hours to provide towels and bedding. The lady at counter promised they would comp my room for all the mistakes they never did. I won’t stay here again

Review №35

2023-07-06 17:19:41

I dont see any special things about this hotel. It just looks cool and fancy outside but this property is rotten. The foods are mediocre. Rooms are not that good. I might say its nice to look at but experience is better than aesthetics and experience wise this doesnt really give me a good memory.The location is alright. Since its really close to restaurants and shopping centers. But parking is horrendous. The pool is so cold and not even heated. One time its super dirty and you cant even use it.The Sales person lead here named Linette, is so unprofessional and doesnt respond to any of our inquiries.I will never come back. I will just use my Hyatt connections next time.

Review №36

2024-01-14 06:59:07

Booked couple of rooms for a business trip along with a meeting room that was supposed to be ready at 8 am to start our meeting. The meeting room was not ready with the needed equipment and took the staff a full hour to get it ready. We started at 9 instead. We suffered configuring internet connection and there were no IT person to support

Review №37

2023-07-30 17:43:37

When looking at hotels this is one that is filled with caring people, in an amazing location, and made my experience in La Jolla San Diego a truly comfortable one. I was in San Diego for a conference, and they made all the anxiety of travel float away. When I arrived I was greeted at the front by staff that showed they loved San Diego and wanted to share that passion and experience. I didnt have much of a plan outside of work for my stay, and I asked Briana of things that would make my time in San Diego a memorable one. With a radiance that I have found comforting, she shared about great walks that I could take to soak in the sites, catching the perfect sunset at the end. I would not have come across it without her suggestions. The bar was the perfect place for a night cap at the end of my adventure. This hotel and their staff helped turn my trip from a business experience to one I will cherish. Thank you Briana and Marriott La Jolla for adding additional value to my time in SD

Review №38

2023-09-29 05:59:10

As a lifetime Platinum and a Titanium Bonvoy member, I can say that this was a decent hotel, but it was not the better of the Marriott Hotel Brand hotels in the USA. The room was missing the in-room safe, which I think was a first among this hotel brand. The room was missing some in-room convenience items (e.g., mouth wash, shower cap, cotton swabs, show polisher, ...). Perhaps the hotel is due for a renovation. The parking fee seemed relatively higher, also. The lady at the registration was a bit obtuse with me for some reason.The executive lounge had good food, though limited in variety. Perhaps I will seek another option next time I come to this area...

Review №39

2023-08-04 06:37:49

This is a very old property and is in need of an update. The toilet in my room did not flush thoroughly and I called the front desk to make them aware. They indicated that they would send an engineer out to take a look at it. Whether that happened or not is unknown, as I had to leave too attend a business dinner. However, when I returned the toilet was still not flushing thoroughly.I stayed here for two nights and my room was not serviced even though I indicated on check in that I would want service.The location is convenient and there are some great places within walking distance, but this hotel needs a major refresh.I’m returning to San Diego in two weeks and had a reservation here, but I’ll be canceling that and rebooking elsewhere after staying here once.

Review №40

2024-01-21 16:20:18

If you like the location and want one night quick in-and-out next day, maybe. Otherwise avoid this one like my stars show. No word for this place except its a good location.

Review №41

2023-09-12 02:57:33

This is an old marriott for sure, but everything is surprisingly ok. I would say the lounge can be better, but for a 50-year old Marriott Ive definitely seen worse. Service is very warm and at the same time professional. Location is wonderful. Price is not bad either. a great choice for doing business in SD

Review №42

2023-10-01 13:24:31

This could be cleaner. There is not a zippered mattress protector on the cheap, nearly foldable mattresses. It is as outdated as everyone else is saying, but they should have enough money to change the mattress with a huge 4x6 foot yellow stain on it from who knows what and from when that could have been. For the cost of the rooms, I also expect to not see a hair underneath the mattress if you happen to flip it to do some routine cleanliness checks. A hair under a mattress may seem miniscule to some, but there is a pattern I have observed, so use your imagination and try to understand. At least there was not one small stain on any of the linen though, to be fair.No free breakfast.

Review №43

2023-09-30 19:50:56

Overall a good place.Everything is an extra fee. Wifi extra. Parking extra.Food and coffee is okay, but nothing special.Dont take the stairs. For some reason they lock the doors on the lower floors so you cant get out.The views are great.Overall a decent place, if they get free wifi and better food and coffee this is easily an A+ place to stay.

Review №44

2023-10-07 18:16:34

Although the hotel public spaces are nice, the location has abysmal parking other than $36 a day at the hotel garage. The mattress was so old the springs made noise whenever I turned over, and my back and neck are in terrible condition now from the thin mattress with pokey springs and the mediocre pillows. The television in every room is so old that it doesnt support streaming. For the price I paid, I expected quite a bit more from the rooms. There is a Starbucks in the lobby that sold me a pre-made turkey sandwich with stale sourdough bread, extremely dry and gross, for $17. I will not be rushing back.

Review №45

2023-09-01 22:59:38

The staff are absolutely the best. Aby and Alison bring life to the lobby area and everyone is very respectful. Located beautifully right next to a few amazing restaurants as well like Regents Pizzeria. If I am in the San Diego area I know where I am staying!

Review №46

2023-02-04 04:17:17

I will never stay here again. This is my 3rd stay at the Marriott La Jolla. I have been staying here for work travel because its a convenient location to my meetings, but I will find another hotel in the area. The hotel is definitely old and in need of renovations. The rooms are bare minimum, closet space beyond miniscule (I can barely hang a work suit in there), the treadmills in the fitness center are in serious need of upgrading as well, there are no amenities not even a bottle of water in the room, and the showers have hardly any water pressure. On top of it all, tonight is my last night here after 5 nights and I decided to bring a gluten free pizza back and sit outside for a little bit. I need to leave at 4 am so did not want to go out. I ordered a glass of wine from the bar and was sitting outside when I was asked to leave for bringing outside food. Tonight was the only night I decided to stay and sit outside of the hotel since I am leaving so early and wanted to simply enjoy a little more of the nice weather. Aside from 1 couple on the far other side of the outside seating area, there were no other people outside and the bar windows were even closed to the outside area. Me, and 1 other couple no where near me, that was it! And I couldnt even get the courtesy after being here all week to enjoy 1 glass of wine outside because I had a box of gluten free pizza beside me.....which they do not serve here. Beyond disappointed with my whole experience here.

Review №47

2023-10-21 18:59:35

The worst beds I have ever slept in. Been all over the world- THE WORST. Was in pain immediately. Had our room switch to a room with a foam topper. Not much of an improvement. Service food the rest was good.

Review №48

2022-10-18 06:47:33

Good location, but the hotel is in desperate need of a renovation. The lobby was fine but the rooms are extremely dated. The room also wasn’t 100% clean. There were stains in the bathroom/shower and grime on the door handles. The restaurant in the lobby was average and pretty pricey for the quality/taste. The parking was also very expensive. Overall a pretty average stay. I’ve stayed at much nicer Courtyards than this property. I wouldn’t recommend staying here until the hotel gets a much needed refresh.

Review №49

2022-08-02 14:13:15

Far from impressed. Poor value for the price.My room was not ready at 3:30 PM for me to check in. I understood I was a bit early, so they said I would have to wait until 4 PM, and that they would call me when a room was ready. I came back to the hotel at 8:30 PM and no one called me in the meantime.The rooms are dated and badly in need of a refresh. The beds are terrible - extremely firm and very uncomfortable. Parking is also a extremely expensive. They charge $36 a day for self-parking your car, whereas other parking garages right next door charge $16 a day.As for positives, the location is very convenient. The gym and pool area were also decent, and the staff that we dealt with was friendly. A buffet breakfast was available, but again very expensive for what you get.Overall, a poor value for a four star hotel.

Review №50

2024-01-06 00:57:51

Update to the post: I originally posted this yesterday evening and contacting customer support and no one has reached out to me. I am truly disappointed with this property and my overall experience with Marriott.======================================================11/4/15Tonight I will reach platinum status with Marriott, I was not expecting JW or the airlines chief pilot played by Sam Elliott in up in the air to come out. However, I was expecting some form of recognition for reaching the 75 night stay required to reach this ridiculous level. The front desk agent was kind and I told her that I would reach the milestone. I simply asked her to get me a room that did not face the road. She said, because you are reaching the platinum status, we can make that happen. Is that my upgrade? Now that I have spent over a month at Marriott properties, this is it? I am so disappointed. As an SPG member, I was always upgraded and greeted with a, thank you so much for your business. Over the past year, I have only been upgraded once as a Marriott Gold Elite Member. I thought for certain at the Marriott in La Jolla that staff would be trained to recognize and reward members for their loyalty to the Marriott brand.The concierge floor is a disappointment with food trays empty and a host that did not even acknowledge my presence until I said hello. The room is fine but I am distraught over a humming noise in the HVAC system. My room is a very basic King and the bathroom looks like a something you might see at a motel 6. Internet speeds with the highest package available for elite guests is clocking in around 6 MBPS. The FCC does not even consider this to meet the minimum speed necessary to call itself high speed. If you are not an elite member, expect to pay around $16 per night for this mediocre access. The lobby was tastefully decorated and the property has ample options for food. In terms of cleanliness, I give this room five stars.Nevertheless, I am so disappointed and plan on making this stay my last at Marriott properties and moving back into a brand that recognizes me for my loyalty. I finally made it to platinum and this is it :(((((((((((((((((((

Review №51

2023-04-04 01:31:37

Really solid Marriott property with excellent and amazing conference staff. If youre looking to plan a meeting for 300-500 attendees, this place is a great place! The only drawback is how far it is away from SAN airport (25-30 min).Rooms are refurbished, but some of the fixtures (outlets, lights) could still use some love.The locations is good, it seems pretty isolated at first, but the Westfield UTC mall is only a 5-10 minute walk away from the hotel with a plethora of food and shopping options.Overall a pretty strong business hotel with decent rooms and excellent intimate conference areas.

Review №52

2023-06-10 15:03:38

I have stayed here a couple of times when I visited San Diego for work. The hotel itself is a very typical Marriott from the 2000s. The room is clean but outdated, especially the bathroom. If you dont mind old stuff, it would be ok. The outside area of the bar can be cool. It is also nice to have Uber Eats delivered to the hotel.

Review №53

2023-09-03 15:53:46

Great service in a very pleasantly-decorated space.The restaurant downstairs, Fresh, offers a PERFECT American breakfasts: crispy bacon, eggs done exactly your way, hash browns, toast, and multiple hot sauces to choose from.Every employee is invested in making your experience enjoyable.A perfect location to visit UCSD from, next to the Westfield UTC a beautiful outdoor mall, and connected through the San Diego MTS, a clean and safe public transportation option.

Review №54

2022-09-27 14:00:10

The hotel itself is very nice. The common areas are great, the staff is lovely and helpful. The M lounge breakfast is sufficient (great oatmeal). But the rooms themselves are very dated. A bit musty, the bathrooms need a spruce, and the beds are not as comfortable as I would expect from a hotel of this level. My sheets were super itchy!

Review №55

2022-09-19 17:09:56

We hesitated to stay here initially since it is an older property and the rooms feel small with no real options for upgrades, however, the staff at this hotel won us over with consistent kindness and helpfulness. Sam at the front desk was superb. Christian, the supervisor, helped us explore the options when we arrived. Maria Perez, of housekeeping, was flawless. The hotel is in need of a renovation, and its coming within the next year according to staff. If so, it would likely earn 5 stars. I would stay here again even though our family situation dictates the need for more space.

Review №56

2023-07-23 17:01:41

Really bad hotel. We expected better from Marriott. The service was good however rooms were very outdated and old, they were really small as well. Would not recommend for family. Even after paying so many $$$ we get this. Thank you very much Marriot Team for this experience.

Review №57

2023-02-05 19:08:03

Expensive for being an outdated hotel with almost no amenities.Pros:-Pretty good bar food and friendly bartendersCons:-TVs had about 3 cable channels with 0 streaming options (no smart TVs or Netflix here)-Hotel pool wasn’t actually heated as advertised-Lots of construction/parking lot sounds at odd hours, waking me up-Rooms super outdated with stained furniture-My toilet started making weird gurgling noises on my last day and ended up flooding my room. I literally left this hotel up to my ankles in toilet water.-Hotel doesn’t serve lunch on weekends so expect to have to find your own foodSave your money and book elsewhere.

Review №58

2023-10-16 21:38:21

I am giving 2 stars because I was trying to deliver and the elevator had like 30 people waiting in line, so I decided to look for stairs, unfortunately there were none. Finally got on elevator to the floor I needed. Saw an exit, stairs, so decided to take those instead of waiting for the elevators. Got down to what I thought was 1st floor when I realized no door and stairs just kept going down, turned around went back up to level two which said something about 1st floor obviously I missed, the door was locked and the window was covered by paper or something so you couldnt see anything. Ended up having to go up to find an open door. SMH I wanted to just pass out! I think if there was a fire I would of ended up on fire 🔥 😫 no escape.Update to reply to the GM who responded. I can read, and I followed the EXIT SIGN, problem was the exit went to nowhere where I could get out. Go to 4th floor exit!

Review №59

2022-09-27 08:45:57

Staff were very friendly but lacked follow thru.Left a bridesmaids dress for 4 hour rush pressing thru hotels dry cleaning service.It was a disaster. Dress wasnt returned on time, nobody could tell me anything other than were looking into it and well call your room in a few minutes... they never called. This exact conversation with hotel staff took place 3 times over 2 days.Dress was finally returned, damaged, 2 hours before bridal photos & over 24hrs later.I realize this is primarily a complaint about the dry cleaning service, however the hotel staff did not follow thru in a timely manner with answers or help for a service they employee.Housekeeping didnt clean our room until 3pm.... after we complained to the front desk they hadnt yet.We were ready for a nap, but has to stay out of our room until cleaned.Didnt change sheets or dust.Again, super friendly staff to your face, but thats where it ended. Service didnt back it up.

Review №60

2023-03-08 20:08:03

Not great. Rooms are typical, nothing special. They are clean. Bed was like a rock. Walls are tissue paper thin. Could easily hear one neighbor snoring and the others conversations. Dining options are odd. There is a restaurant for breakfast, a Starbucks only open to 10 or 11 AM, and a bar with a few high tops and maybe two tables. Some typical bar food is available. . NOT a kid friendly option for dinner. They didnt open until later. Check hours of operation. On Sunday there wasnt an option for lunch at all. My floor reeked of weed The hotel is in a corporate area with a couple small restaurants nearby. Front desk could have been more friendly. Easy to get an Uber or Lyft. Ive stayed at a lot of Marriotts. I wouldnt put this one high on my list. Just average, in need of better restaurants and less weed smell.

Review №61

2022-03-02 05:26:05

I really like this hotel. The rooms are nice and clean and the beds are comfortable. When I first stayed here I was impressed by the non-smoking status. After trying 3 other high-end non-smoking hotels that frankly, stunk of cigarette odors, The Marriott was a refreshing change for the better. Yet, over the 2 weeks I stayed.. a number of smokers were on our floor ... the halls started stinking and it was clear it was coming from a few rooms: yet, the guests werent asked to leave and the smoking continued.I was told they would fine the guests, but I think they should have been asked to leave. My room was still clean and fresh.That was a few years ago.Tonight we booked a room again.. and were shocked at the cost of parking, which has gone up considerably.There is no excuse for charging a guest 28$ per night to park a vehicle. I feel its an unreasonable additional fee and a disservice to customers! The hotel should hire employees and run their own parking vs. hiring a parking concession. Marriott, Take Note!

Review №62

2022-07-12 02:30:48

Carlos the engineer at site went out of his way to help us with our luggage on our first night stay. He conversed with us and was very friendly and knowledgeable about areas to visit. His recommendations were spot on. Our visit was very positive thanks to him, the front staff, the bar staff, cleaning crew, the whole team! Thank you for a great stay!

Review №63

2023-10-07 00:31:34

Business trip. Room is like motel quality. breakfast was okay. location is convenient. I guess that is probably the only goodness of the stay.

Review №64

2023-10-20 23:49:46

Stayed here two nights to visit UCSD. It was shocking to find that they charge $36 per day for parking on site. Are you effing kidding me?Extremely overpriced for the value. Will never stay here again. Buyer beware.

Review №65

2020-11-23 16:06:24

Nice hotel, staff was friendly. We had a room at the very end of the hall with a wrap-around balcony. The room was clean and well maintained. The gym was well thought out and had lots of equipment.My two things that caused me to lower my rating were- $32 a day parking fee, that’s outrageous. No hot tub at the pool- the air was quite cool when we arrived, although the pool was fairly warm, the hot tub is what we wanted.

Review №66

2021-10-14 20:48:38

Everything was perfect! Faith, the delightful young lady at the front desk, was so helpful, kind, understanding and courteous. And for those of you who appreciate valet service, its back!! The valets did double duty as bell people as well. Be sure to enjoy a glass of wine at the bar...super friendly bartender.I enjoyed a quick breakfast at Fresh Cafe.Overall from check-in to rapid check-out, great experience...thats why Im a repeat guest. ❤

Review №67

2022-11-17 09:48:35

My personal belongings moved without my permissionI stayed at this hotel for 17 nights during my business trip. How (un)lucky am I that President Biden visited San Diego and also stayed here (1 night) during my stay. My room was next to the presidential suit (1508). 2 days before president’s stay, my room was moved to another room when I was at the office, without my authorisation. I was told there was a plumbing issue and it was an emergency and they couldn’t reach me. I never believed this. Of course I understand the security concern but my problem is how the hotel management handled this situation. They should have waited for me to return that day and ask for permission to touch my personal belongings. But the story does not finish here, while I was arguing about this, the lady in the reception asked for my credit card to authorise, it didn’t approve and I told her I needed my other credit card which was in my room. She said she could’t let me in my room before the payment and sent me with some guy from the staff. Although the man was friendly and did nothing wrong the situation itself was quite embarrassing. A few days later another lady from the reception told me the hotel manager wants to speak to me in person and I gave her my email to set an appointment while I was there but no one has ever reached. They broke my trust, I do not think I will stay at this place again. It does not feel like a Marriott.

Review №68

2023-06-21 16:22:49

Felt like I was charged for every little extra thing. The hotel is trying to appeal to families, however, there was no microwave in the room. Parking was very expensive too. Also, there were no recycling options!

Review №69

2021-11-30 05:17:46

Great location, very close to UCSD. Rooms were clean and bathroom was pretty nice. Pillows were extremely uncomfortable and bed was lacking as a whole. There was construction on the pool while we were there that started in the morning so we couldn’t sleep because it was very loud. This also meant the pool wasn’t open. This won’t be a problem in the future I bet, but not great

Review №70

2022-05-08 04:48:59

The hotel is in a good location. Although the room was clean. Its a bit dated and in need of a face-liftThe restaurant was closed, they had no room service during my stay. They gave me enough towels to last through my stay. When I went downstairs to print my Alaska bag tag, I went through the whole check in only to find out the guest printer wasnt working. They were not sure when it would be fixed.I like Marriott but come on, youre better than that.

Review №71

2023-08-29 17:29:27

I will never again in my life stay at a Marriott because of the hidden $36.00 parking fee added to your bill at check out! I requested an internet price with a military discount and it was a total of $209.00 including all taxes and fees. Nothing was said about $36.00 parking fee until check out!

Review №72

2021-08-21 06:55:27

I dont know how this hotel has over 4 stars. Terrible. Overpriced for what you get. $34/day for parking after paying $300/night for deluxe room, and nothing complimentary. The room still had trash in linen drawers, no maid service, no liners in trash cans, stains on bed comforter, dusty furniture and uncomfortable bed. Usually the beds at Marriotts are pretty comfortable. I am so surprised. I stayed a few nights with my son for a mini vacation and am sorely disappointed. After all these bad reviews, why has there been no effort to make improvements?

Review №73

2022-11-12 16:45:38

While it was a confortable hôtel, it was far from very clean. Found food in the fridge, the room smelled a bit moldish. The AC was freezing in the room and it was hard to control. The office space in the room was however good and the bed was ok. Avoid the Starbucks downstairs, it’s pricier and less good than the actual Starbucks across the street from the hotel.

Review №74

2022-05-22 06:07:59

This is the worst 4-star hotel I have ever stayed in! First, it is dirty. During our first day, the towel was stained. Furthermore, the housekeeping is terrible. Precisely, there is no housekeeping. On our second stay, they said they cleaned the room every other day and they promised they would clean the room tomorrow. However, on the third night, no one appeared for cleaning.Second, we can clearly hear people talking and walking in the hallway. It sounds like they are talking in my ears.Third, everything is uncomfortable. I can easily fold up the pillows, it can’t give any support. My neck and shoulder were painful after getting up. Besides, the towels are really tough. Have they used them for a century?One star for the location. it is close to a shopping mall and UCSD.

Review №75

2017-10-08 03:08:11

My wife and I stayed here for our 4 year anniversary. The room was clean, the decor was nice and updated, and the hotel was beautiful, even considering it was a Marriott. Only 2 downsides for me was the parking was $28 per night and there was no hot tub! It still gets 5 stars from me. Very happy with our night there. Oh yeah, the bed was good too :) Happy Anniversary babe

Review №76

2022-12-22 01:27:36

The room was old, the beds were hard. The bathroom was shabby. The front desk person was unfriendly and contemptuous that I had bought the room from Hotwire. She also didn’t tell me parking was $36. If they don’t want to sell their rooms at a cheaper price then they shouldn’t make them available through Hotwire.

Review №77

2022-08-01 16:11:29

This was our 2nd stay here and we spent the last weekend of July here for my wifes birthday. It was a magical experience that she said was her best birthday ever! Shout out to Neli for the great breakfast service! She really made the meal much more enjoyable!

Review №78

2022-07-09 20:42:43

Been here a few times… clean and rooms are a good size. Gym is well stocked with lots of cardio and free weights. Pool is a little small fir the size of the hotel, but still adequate. Overnight self parking is expensive at $36 per night….Location is great, close to freeways, Westfield shopping center snd not too far from the beaches at La Jolla

Review №79

2022-06-14 06:26:16

Room, beds, and bathroom were nice and clean. Starbucks and dining room was easy and convenient to access. Bar tender was nice and gave alternatives to cocktail which was delicious. The only recommendation I would have for them is to update the tvs in the room to smart tv it was inconvenient not being able to access anything besides cable.

Review №80

2021-08-08 03:15:45

First off, my family was there 6 nights. I rate this a 2 because it’s a Marriott. This was the worst Marriott experience I’ve had. Parking is $30 a night, and WiFi is $15 a day, come one Marriott! Once you get the wifi, it’s in and out. The beds felt like a piece of plywood with a blanket on top, I’m sore from the week in the bed and will make an appointment with my chiropractor. Mike and Mike at the bar were really cool, but service was slow due to “Low staffing.” There were large marks on the ceiling of the room from god know what. The sink faucet leaked. You have to SCHEDULE room service, and when we did it felt like we asking the call taker for the moon. When scheduling the reservation I was on hold for 40 minutes the first time. The GIRL was so rode that it felt like a chore for her to complete my reservation. After receiving the email the reservation was so wrong, I had to call again. Another 40-50 min wait on hold I spoke with a very nice LADY who fixed everything. The hotel was nice, but there are definitely better places to stay in the area. The pool is small and the rooms are outdated. Consider your option!

Review №81

2022-06-10 19:53:31

Worst stay I have ever had!! do not go to this hotel!! the staff there did not care about their customers, the cleaning services (if you can call them like this) did not do their job at all! we booked a room with two queen beds and a sofa that becomes a bed, but instead, we got two singles bed and a chair!!! (by the way, we are a family of 6, 3 adults, 2 kids, and a baby)!!!!!we asked to change the room but the front desk did not help us!

Review №82

2022-11-27 17:32:39

Its hard to write this review after such nice rooms but I feel it important that future guest know certain aspects before booking.There are several nice attributes about the hotel. My basic room on the 11th floor had a really nice view of the city. The room itself was cozy, clean with an updated look. The areas within the hotel were also really clean such as the lobby, grand salon hallways, bar area and restaurant, pool and workout area. The view from the pool is also quite nice. There is plenty of parking and quite easily connected to the hotel. Its centrally located to a mall and a movie theater.Unfortunately, the charges for amenities, that are typically free, was quite surprising. I was an eye-opener to learn on our last day that Internet access cost $15 per day. In all my travels, I cant remember how many years ago it was that I paid for internet. Self parking is $36 per day! A shock that I found out the day of my arrival as my email confirmation never identified parking charges not did the Marriot reservationist inform me of such charge when I booked direct. Water is readily available in the lobby but I was surprised that a cup of coffee isnt. If you have a want of coffee in the afternoon or late night you have to wait until 6 am for the lobby Starbucks shop to open and purchase.There were other downers during my stay such as the bar closing at 10 pm on a Friday (staff said it was a slow night but I guess they dont count late check-in parties I noticed in lobby). Checked the small convenience shop for beer only to notice a half empty refrigerator with only water and Gatorade. Bottles of wine was available for purchase at around $50. Large cracks on tile at the pool area doesnt indicate the hotels concern for safety. Coffee shop is not an actual Starbucks. They only sell Starbucks products. There are no barristas for fancy coffee drinks beyond a basic coffee and latte.Overall I would recommend looking at other hotel options if looking for similar caliber as surprises charges, no matter how trivial, is never is a good sign. If you must stay here and are looking for a quick breakfast I would highly recommend taking the 5 minute walk outside to adjacent plaza. There you will find a real Starbucks and other eatiers.

Review №83

2017-12-29 02:56:09

My family and I are big fans of the Marriott chain. We often choose to stay at Marriotts when we travel, including internationally. However, this was the most disappointing experience we had. First off, you have to pay for parking, even if you are a guest. This would make more sense if you were in Downtown San Diego, but youre really not, so it just seems a bit ridiculous. Second, our room was definitely not up to a good cleanliness standard. We noticed that the sink had not been cleaned when we first came in the room. There was obviously stubble from a previous guest shaving their face. We then left for an event, and upon returning my son found a half peeled and partially eaten orange on the floor. This spoke volumes to how well the room was cleaned. It was extremely disappointing. We chose not to switch rooms because we returned late and have small children, but I really expect more from the Marriott hotels. Very disappointing.

Review №84

2021-07-05 08:45:59

I’m genuinely confused by these positive reviews almost makes me think they are fake. So let’s be 100% honest here for a MARRIOTT I expected sooooo much more than what I walked into. The service for starters is horrible the lady at the front desk looked almost annoyed to have to check us in and rolled her eyes when the phones kept ringing, which immediately made me note not to call the front desk, but then we get to our room and it’s extremely SMALL can even be considered cozy, the view from the balcony was okay got to see pretty apartments but nothing special. The bed was HORRIBLE to the point were we ended up doing the one thing we didn’t want to do and called the front desk to ask for a change of rooms they did it without any fuse but tragically meant we now have a view of the parking lot structure and the same horrible bed. To sum it up I’ve stayed at better motels. Please please always trust the reviews because we should have!

Review №85

2019-02-20 18:25:40

The rooms were a bit older, but the staff was completely friendly and accommodating. The lobby bar area was fairly active until around midnight and all of the common areas seems very modern and clean. The M Lounge was a bit small, but offered lots of refreshments. The M Lounge staff was also very friendly and accommodating. I definitely recommend this Marriott property.

Review №86

2023-12-22 04:01:25

Not a great experience. Very old rooms. Rooms are dated and need upgrades.

Review №87

2019-10-28 03:59:48

The staff at this hotel are some of the best I’ve ever experienced. Incredibly accommodating and always going out of their way to help you and make you happy and to help you feel comfortable. I requested a room that was not cleaned was harsh chemicals and sprayed with an air freshener. Not only did they accommodate me but when I went to check in and the room wasn’t ready, they bought me a drink at the bar. I didn’t have to wait long for my room but it was such a nice gesture. The valets brought my luggage to my room, practically run to your door to open it for you when you pull up to the hotel, and are always greeting you and saying have a good day or have a good night. It’s those little things that add up. While they could not provide me with the microwave, they said I could use the one in the snack room. I also asked for different pillows which they brought right to my room and I inquired about getting hot water for tea, which they said I could get at the bar no problem. I appreciate being taken care of in such a great fashion. I would highly recommend staying here if you want to feel like a VIP. The room was nice, clean, modern, and I was even given a room with a balcony, which was a nice addition.

Review №88

2023-03-31 17:17:26

This is definitely not a four star property. Rooms are outdated, ugly, no amenities and the bed was as hard as a rock. Tv remote barely works. Bathroom old and water pressure barely there. Never again.

Review №89

2021-07-18 21:18:44

Not a Marriott hotel worthy of 4 stars. I would say 3 stars is a more realistic rank for this branch. The hotel itself was average at best and our room did not have soaps, toothbrushes etc. Linen was missing and the coffee make was plugged into a socket without any power. Receptionist did not call us when room was ready as promised and overall, I would not be staying at this branch for my next visit.

Review №90

2020-12-01 22:00:18

The hotel is at an amazing location. The rooms were tidy and had a good amount of sound insulation from both the adjacent room and the outside. The view from the room we had was pretty. The most important part about this hotel is the location and access to several markets right around the hotel. Overall I believe the price we paid was reasonable.

Review №91

2018-12-30 06:05:32

Rooms were clean and well appointed, though we stayed 2 nights and the room was not cleaned during the second day. There were a large number of police around the front of the hotel that morning as well, including a canine unit. Other features: WiFi but not complimentary. Supposedly a pool, but did not check it out. Had a small convenience store for sundries. Also a restaurant, also didnt check it out.

Review №92

2022-12-29 00:39:38

5 star location, walkable distance to a Westfield mall that comes with a lot of food options and the SD metro get you to downtown pretty easily. Thats pretty much all the pros.There are yellow/brown-ish spots on the bathroom towels that we are hesitate to ask what they are. Doesnt seems to be used towels but they are fairly dirty and gave us rash. Spoke to GM and get a I have shared it accordingly with the appropriate departments duh? Not recommending this place

Review №93

2020-07-28 18:54:05

Rooms are small. Styling is dated. Pool is tiny. Parking is expensive ($32/night). During Covid, this place only cost a little over $100/night so, even with the parking, it was acceptable. Any more and I would have rated it even lower.Its not a BAD place, service was good, Its just less than expectations for a Marriott.

Review №94

2024-03-15 01:51:44

The hotel is very centrally located to many worthy site seeing locations.

Review №95

2020-10-25 18:19:39

Spacious rooms!And very clean, we had a really nice sleep when we were there.Only bad experience was that there were not any shampoo or body wash but when we called the lobby they provided immediately.Oh one final thing,Parking is NOT free and $32 per day!

Review №96

2021-10-21 18:49:44

Update 10/21: The rest of my clothes were returned and some of the charges were reimbursed. I ultimately agreed to paying more than what the third party would have charged. Due to the hassle, and overall attitude from the front desk Im upgrading it from a 1/5 to 3/5.Overall:Room: Nice quality, good balcony. Attention to detail in room and housekeeping. Good location with plenty of quality food nearby.Food and Drink: Bar and Restaurant is limited. They offer several drinks on the menu they cant actually make due to poor stock of the bar.Management: I was initially impressed with the general manager walking the halls and inspecting the area with a flashlight. That attention to detail was impressive. The lower management seemed ignorant of the problems in the hotel and did little to nothing to correct issues.Customer Service: I had an extended stay and I needed a basic laundry service. The hotel did not offer a laundry service, but only offered dry cleaning. Due to the prohibitive cost of getting everything dry cleaned, I elected for a different wash and fold service to pick up my laundry (Drop Mint). I left my bag of laundry with the front desk with explicit instructions for the service (Drop Mint) to pick up my laundry. The hotel went against my wishes and dry cleaned everything in the bag with their other service (LNDRY). I did not consent to the dry cleaning nor did I fill out a dry cleaning form. So my workout clothes that did not require dry cleaning were now costing me $200. In addition, I did not receive my socks and underwear in return. The daytime management refused to acknowledge these errors. At this time I am still pending resolution.In addition, multiple friends were overbilled for hotel stays being charged multiple rooms. Initially the hotel did not identify their errors and tried to bill my friends for multiple nights and fraudulent charges.TLDR: Nice Place, but avoid for now. They have a proclivity to overbill and ignore their faults.

Review №97

2022-08-01 23:46:40

I had lost my watch and sadly I thought the worst of people. But Marriott hotel was amazing in the follow up and returning my Apple Watch that I left there. If you stay here please have peace of mind, they are good people.

Review №98

2021-04-27 08:20:22

Im sorry to write a negative review but I have to tell the truth. They refused to give us any maid service or even clean sheets and towels so we could make the bed ourselves. Even worse, Saturday night there was a very loud party in the room next door which went on until 4:30am and the noise kept us up all night. We called the front desk and pleaded with them to have security tell the very loud neighbors to wrap up the party but as soon as security walked away the noise was as loud as ever. We didnt sign up for this and the hotel manager was rude when we asked for a deletion of that sleepless nights stay. We wasted our time and money here and wouldve slept better at a train station. Marriott has a serious management problem at this location. I emailed the CEO of Marriott and customer service at the corporate headquarters. Stay at your own risk but dont except to be treated with respect here. Good luck!

Review №99

2018-01-22 15:40:28

Okay but not anything special. Rooms a bit small. Closet design peculiar and awkward. Very expensive plus $30 a day for parking. The parking structure was awful- very narrow entrance and exit. Balky machines that required a room key. Spaces too narrow to be able to open doors- assuring scratches and dings. I wouldn’t stay here again. I expect more from Marriott.

Review №100

2015-10-26 04:14:03

Room was a bit dated, but very clean and bed was very comfortable. It was clearly a very quiet weekend for them, we were placed on the 14th floor in a king room and the parking fee was waived. Staff were all very polite. Didnt have a chance to sample the right restaurants on site, but everything downstairs looked very up to date. Overall, it was an excellent experience and wed definitely stay again for the right price.

Review №101

2023-10-19 19:00:08

Richard Uribe, the GM of this hotel is a top notch professional and human being. Enough said. Thanks for your help and compassion, Richard!

Review №102

2022-03-07 07:55:06

I have reached out to Marriott regarding my stay here, and have I thought I would share here to get the attention of the manager, because I am waiting on a reply from Marriott. I had a very strange experience with a member of house keeping and I believe he later went into my room and stole items. Initially, on Saturday, I called for my room to be cleaned. I was told they are not allowing that, so I settled with them to come and take out the trash and give new towels. The man who came to deliver the towels was honestly very unpleasant and strange. When he left, both me and my girlfriend agreed he was creepy and very rude. After this, we left the room for probably 5 hours to go enjoy the area. I know for a 100% fact that I had the “Do Not Disturb” sign on when I left, because I remember actually going back from the elevator and double checking I put it on. When we got back to the room 6 or so hours later, our “Do Not Disturb” sign was off and placed by the TV, which was strange. However, even more strange, there was a half used shampoo bottle sitting in the shower that was neither me or my girlfriends, and we were in the shower earlier that day, so it was new. Finally, all of our drinks we brought to the hotel, including vodka, many beers, and our gallon of water was missing, and it was all brand new stuff which was a bummer. In conclusion, someone came into our room and stole our expensive drinks, and tampered with our stuff. If we would have left valuables, I would bet they would have been stolen too. The only explanation would be the creepy worker, because I do not know who else would have done that, but he was not supposed to be in our room and it was not like he cleaned it or anything.

Review №103

2019-08-05 19:12:27

We travel to San Diego regularly visiting close relatives. First room we were given was an oddly arranged corner room that was VERY noisy...clearly a dud room. This must be a Marriott policy to try to fill the dud rooms first with unsuspecting clients as this happens to us fairly often. Second room was better. This property was very disappointing for a high price. The hotel was in the midst of remodeling but still renting the adjacent rooms causing excessive noise in the morning. Service was spotty. Front desk seemed unknowledgeable and unhelpful. Most staff members appeared poorly trained. This is a convenient location. However, weve found other accommodations since then that are much better at a lower price...but at a slightly less convenient location so when that place starts being mismanaged we might try returning here.

Review №104

2022-08-15 14:24:16

It was a nice enough hotel, but the staff seemed to be rushing people through. The hotel room had a strange configuration so it was hard to watch TV from the bed and light from the window shined right onto the bed, which is an issue if you go to sleep early or wake up late. It was also a little difficult to find the hotel.

Review №105

2019-11-13 00:02:27

Had a super pleasant time here! Front desk has been very helpful and kind. They upgraded our room due to an unexpected amount of sport team members checking in at the time. The cherry on top was housekeeping! We were leaving for checkout and a housekeeper greeted us with a good morning and asked if everything was okay and if we wanted some water! That is the first time that we were even offered water bottles as we were leaving. Sounds very simple and small- but it meant a lot!

Review №106

2018-03-20 02:28:37

This is a nice Marriott but is lacking in room accommodations. The staff was friendly but it seemed a bit dated in some of the rooms. The club lounge access is good too.Another weird thing that threw us off here was the room service from the restaurant came up in a paper to go bag in plastic containers. Definitely not what I would expect for room service prices.

Review №107

2017-06-09 23:13:49

I stayed for four days. When I checked in I spoke with Rene, he was so professional and wonderful it felt like talking with an old friend! My room was clean, my bed was really comfortable, I loved the kitchen and the TV (I could connect to other accounts like YouTube), big screen. It was quiet (I loved this) and I had opportunity during my stay to interact with Albert, Robert and Tim (all amazing, friendly and so happy to help with anything). And let me not forget about the wonderful setting and selection for breakfast!!! DELICIOUS!!! In the rush to get to the airport on time I left some valuables behind. When my plane was landing I had a courteous voice-message waiting form the hotel letting me know that they found the items offering to keep them safe until I called back and let them know what they could do with them. They are already on the way to my address. I spoke with George, the manager, wonderful experience through and through. If you are traveling to San Diego, CA for work or for pleasure, this is the place to go!

Review №108

2020-04-02 23:28:47

We thought this was going to be a fairly nice hotel based on the location and the looks of the lobby. However, the room was disappointing. The beds are semi comfortable, the decorations are dated and the appliances are either lack luster or not there altogether. The fridge is tiny, we didn’t even get a coffee machine, and parking is ridiculously expensive. Thought this would be a better hotel considering it’s in the middle of La Jolla.

Review №109

2022-06-18 05:04:24

Only $65 to self park. Seriously $300 a night? The next morning I get my bill and there’s an extra $15 charge. “What’s this?” I ask. Oh that’s for the internet. “I thought that was free for rewards members. “It is”. “Well if you look at my statement you’ll see I’m a rewards member “. “Oh so sorry I’ll credit you back.”

Review №110

2017-08-04 01:03:32

I really enjoyed my stay here. Everything was perfect from check-in till check-out. The view was nice, beds very comfy, spacious bathrooms, plush towels. The only reason i didnt give 5 stars is the location. Its easy to get to but there is not much around. Nothing convenient. Otherwise its a great hotel.

Review №111

2020-07-27 00:45:24

Great location, near many interesting stores and restaurants. An added plus is the bar area, which makes really good salads, as a place to stop by during your stay. The view of the surrounding area is really great as well, especially if the room has a balcony. The parking/valet and internet access are both provided at a really good rate as well. This location also has a beautiful fire pit some really relaxing outside lounging areas to check out too. I really appreciated the super service provided by Josh and John as well, as they were totally professional and helpful. Im not too familiar with this specific area, so they gave me some recommendations on tours and other fun things to do in Balboa Park and San Diego. They also told me about some of the events that go on here as well as how the Presidential suite looks, some really cool guys. I highly recommend the San Diego Marriott La Jolla, everything went smoothly and comfortably during my stay.

Review №112

2021-10-24 23:49:18

I can say at of all the hotels I have staid here in San Diego this was the best! Nice big hotel with kind of a living room feel in the lobby. It has couches tvs restraunt near by in the lobby. We watched the baseball game at the bar the bar also has outside sitting with a big fire pit wich was nice be sure it was kinda cold out. Are room was nice an clean with a nice view looking west and of course the sunset was beautiful. The shower has body Wash shampoo an conditioner which was nice. I believe it was a green tea body wash. Beautiful place all around. The only thing I didnt like was the parking. If you book a room make sure to add the parking fee to the price as we did. When we left I noticed you have to pay for parking in there parking structure. It was kinda rediclious 34$ for hotel guests. The room was already couple hundred bucks already then to pay that much for parking was kinda crazy. Anyways enjoy the place if you go it is a very nice place

Review №113

2023-03-15 16:48:05

As others have mentioned, this hotel is woefully outdated. Everything has a bit of grime, and the bed was uniquely uncomfortable. But, the staff are nice and hospitable.

Review №114

2019-05-11 20:07:13

The place is a welcoming place. Rooms are okay, a little small, and beds are tiny. Recommend not putting a family of four in one room. Staff is nice, although there is no jacuzzi. Lastly, the maid did not come one of the days we stayed. It’s a good hotel, but if you are picky it’s not so good.

Review №115

2020-09-06 08:48:05

It is great, five stars if you dont bring your car. But their self parking is chaos, which should be surprising since they have their own parking garage. What they dont have is the management will to manage their own parking garage. The gates are broken, trapping people in long exit lines. The entrance ticket machines were empty today, leaving no ticket to exit with. (I drove under the gate as we manually held it up, there was nothing else to do and nobody answering the phone...) Really, not even anyone manning the call button today! I have gone here for business over the years, and apparently this garage was really designed to work with attendants. They have the empty booths. The robots have been a disaster for many years, again, just no will to properly staff or manage their parking. So if you are coming from the airport without a car, do not hesitate. But if you are driving, the nearby Embassy Suites and others have decent, low stress self parking.

Review №116

2022-09-10 16:37:41

Hotel is outdated and not up to typical Marriott standards. No hot tub, no safes in the room, very limited TV channels. It took 2 days to get maid service. Staff however is friendly but in some cases inept.

Review №117

2017-12-08 14:55:10

Welcoming, personal receptionist, lively but not-crowded lobby. The lobby is small enough to make you feel part of it but large enough to make it feel interesting. AC was working as quietly as you can wish for, pretty much as convenient and enjoyable as lodging can be without being pampered. Street noise is low until 6:00 AM.

Review №118

2019-01-08 05:06:34

The rooms were nice and clean! They do charge a fee of 30 dollars if you decide to park in the garage over night but you can always street park to take that fee away. The hotel is right next to a shopping area as well so you can always walk there whenever you get bored. The pool closes at 10 I believe but the fitness center opens for 24 hours. The fitness room has complimentary ear buds as well! The lady in the front was very kind and was very polite and patient as well. The coffee and tea are free in the rooms. They had lotions and toilet paper rolls but there wasnt any tooth paste so I would prepare for that. Overall we had a very pleasant experience.

Review №119

2019-08-26 20:37:11

Thank you, Marriot San Diego/La Jolla, for a quiet, clean room. I appreciated the pool/city view. Service was professional, fast, and friendly in every way. Abigail, my server twice, was patient and attentive. She remembered my favorite/routine order for the duration of my stay. I am grateful to all servers and staff at the hotels Amuse Restaurant. Housekeeping was friendly, fast, and attentive. Attention to detail and civility in treatment is one of the reasons I keep returning to hotels like the Marriott. Thanks again.

Review №120

2020-09-27 03:30:04

I would have given it five stars if the customer service person was a teeny bit more understanding and patient.There was a missing piece of the receipt which itemized the transaction. I was just told In a manner in which I felt “was as if too bad so sad and that’s all she wrote.” Although cleared up in my favor in the morning I was offered no condolence.Thank goodness the bed was extremely comfortable. It was a rare occasion that I was able to get under the covers and fall asleep almost immediately.

Review №121

2021-04-25 01:00:48

My wife and I stayed at this Marriott in La Jolla only to find out that this location doesn’t provide housekeeping services. Imagine a Marriott refusing to change your towels and sheets and clean the room? At these prices? A Marriott? Wow. Unreal. And in addition to that, they charge an extra $32 a day for self parking. Not valet parking, self parking. Stay at your own risk. Good luck!

Review №122

2019-12-24 19:00:57

Very nice hotel, there was a convention there while we stayed there, so it felt busy. The rooms are awesome, great amenities. I liked the coffee machine with the capsules. The parking is expensive - so we decided to park in the street. Thes starbucks at the lobby level and also a gym & pool. All and all the experience was great. I recommend it.

Review №123

2020-07-25 16:04:06

Customer service was horrible. Showers did not work. The water was scorching hot. But thank goodness we had a second room so that we could all shower because when calling the service, no one picked up. Also, the toilet did not work, water kept swirling and did not flush. Then, when going to the front desk, there were no apologies or amenities. Definitely will not be coming back here.

Review №124

2014-11-24 07:15:38

We enjoyed the room. The only issue was there is no microwave. The Tv was showing reruns of old movies. And the service for the food was terrible. We ordered food to take to our room and before we left the restaurant we checked the bag and there was no spoons or napkins, which should have been included. We did enjoy the King size bed room. It was lovely. The rooms should come with 2 sets of bars of soap and shower gels. The parking was fine. We paid the extra $4.00 for parking that way we avoided the $18.00 parking fee.Overall it was a great stay. We will be going back.

Review №125

2024-06-24 18:47:26

AVOID THIS PROPERTY. Recently booked a night at this property. Checked in early evening and tried to take a brief nap before I had to return to an event. Thought the bed was oddly uncomfortable, but didnt think much of it because I had a lot in my head while trying to nap. Went down for bed around midnight. Tossed and turned for about 2 hours and just gave up on the bed. Tried sleeping in the chair next to it for about an hour. Gave up on that and went down to the front desk at 3am to request some additional bedding (there was none in the closet) so that I could try to get some sleep on the concrete FLOOR. Waited 10 minutes in the lobby with the front desk guy who wasnt particularly concerned about the situation. Got my bedding from a security guy who took it from another room and saw it had actual blankets instead of the single sheet and paper-thin comforter that was used in my room. Made my floor bed and had one of the top-three worst night sleeps of my lifetime. When I checked out, the front desk person didnt ask anything remotely close to how was your stay, so I shared with him how ungodly uncomfortable the beds were. His response was, oh yeah, were aware of the beds and have been trying to get the owners to upgrade them. That was it. So they literally KNOW that their beds are complete garbage but dont do anything before, during, or after the stay to address it. My time there was in-between a pair of very long work days and the ONLY thing I needed from this place was a good nights sleep. $300 later, I would have been better off sleeping in my car in some parking lot. Extremely disappointed in the quality of stay and staff from a Bonvoy hotel.

Review №126

2017-09-18 16:29:09

Staffs are friendly, bar area is nice. Room was a little small though. This Marriott did not have any suite rooms and it didnt have a jacuzzi. It does have a heated pool, so I was able to do my laps before bed. The view is alright. I was on the 8th floor. Balcony was a cool aspect to the hotel.

Review №127

2019-11-16 15:51:56

First time staying in a Marriott!! The extra touches are nice. Nice actual glassware which you dont get too often anymore. Bed was comfy. Pillows were a bit too soft. But that is personal preference. Bed was amazing. Not too hard not too soft. The view in downtown La Jolla is gorgeous. Very nice having a Keurig in the room!

Review №128

2020-02-16 17:45:06

Giving a poor rating due to the hotels poor responsivity. I wanted to make sure the correct credit card was charged for my stay. I tried to get assurance that the correct credit card was being used at multiple levels: (1) minutes after booking online; (2) after checking out; and (3) after noticing a pending charge was put on the incorrect credit card. After each episode, I was told that a manager would get back to me to correct the issue. The hotel was 0/3 in getting back to me and/or correcting the issue.

Review №129

2017-07-24 06:03:16

Location of the hotel was great, nice quiet area. Lots of restaurants open late around the area, even in walking distance. Especially yogurtland for a late night treat. Front desk was amazing, she was friendly and very informative. Our room was very nice and cozy. Great place to stay.

Review №130

2018-03-13 14:02:03

This is a pretty old hotel. I dont think you should expect what you might usually with other Marriotts. The rooms are very small, even with an upgrade, and the service isnt great. There was lipstick on the bed comforter and we asked twice for them to replace. We never got our replacement and just didnt use it. It also takes the front desk forever to answer the phone.There is shopping across the street which is nice and a Starbucks in the hotel. The lounge is pretty nice as well, they have breakfast, a printer, tv, snacks, etc.Thankfully we only stayed for one night. I dont think I would pay for this hotel for any longer. If you do come, dont come with high expectations.

Review №131

2022-05-13 04:52:36

This hotel is old, they have double beds and kings. The TVs dont have the Marriott apps but just cable. The executive lounge isnt open. One of the worse marriotts I have stayed at. I am a Titanium elite and a Springhill would be better than this.

Review №132

2018-06-08 14:04:20

The La Jolla Marriott is a nicely renovated property with an excellent staff. While the building itself is somewhat older, the rooms are to current Marriott standard and the lobby is recently redone. The lobby restaurant is passable. With shops and a large mall in walking distance, youre better off outside the facility. The staff has been great everytime I stay at the property.

Review №133

2016-04-25 06:46:45

Our room was spectacular! We had a corner room with a wrap around balcony. The room was freshly remodeled and very clean. Service was terrific! The hotel is very centrally located and updated nicely. Wed stay again!

Review №134

2020-07-06 05:51:47

In this time of COVID19, we are hesitant to travel because we dont want to get sick. For this reason, I choose a high end hotel, but my room had issues that made me doubt the cleanliness of it. Dirty towels, smudges of dirt on the walls and an empty soap dispenser in the first room. The front desk kindly moved me to another room, this one seemed prepared for guest occupancy, I hadnt noticed the first room didnt have any toiletries. I didnt sleep at ease and in the morning I noticed some plastic tag trash on the sink, I know it wasnt mine. For the safety of the employees and others, please prioritize housekeeping.

Review №135

2018-04-26 23:37:55

The day I went the local parking structures that typically charge were open so I was able to park nearby for free. I am not sure if you have to pay to park at the hotel but I assumed you did so I went to the free parking nearby. It was a very beautiful building with a lot of attention to detail and beautiful water features inside. There is a bar on the first floor in the lobby area and check-in station. I did not see a concierge or staff Loosely about that I can ask about the meeting I was going to so I had to wait in line with everyone that was checking into the hotel which was a pain. The first two floors are full of bathrooms and meeting rooms. I attended a meeting on the second floor in a decent-sized conference room that was nice and I was able to hear the presenter.

Review №136

2022-05-01 22:25:22

The room was clean but very basic in comparison to other nice hotels I’ve stayed at. The bed was uncomfortable & I was woken up many times from the opening & closing of other peoples doors. I wouldn’t stay here again.

Review №137

2021-10-29 07:14:08

Nice hotel with very friendly and nice staff. Sucks that its an additional $30 for parking PER night when you are already paying so much for a room, hence the 3 stars. Other than that it was a pleasant stay.

Review №138

2018-05-14 17:19:41

Hidden fees doubled the cost of our room, which was tiny and not very nice. The gym is decent for a hotel gym, the pool is small and junky, and everything else is a joke. If we opened the door there was a bad smell that filled the room, thin walls made it so we heard everything going on around us, and I’m sure there was more but I have been suppressing the memories so none is coming to mind now. The staff was nice enough, but the hotel itself not so much. From a fan of Marriott, it was a disappointment all around.

Review №139

2020-07-17 01:16:59

Beds were super horrible! We booked for a 4 night stay and the first night we packed our stuff and requested a different room. We were told all the beds are the same but some might be broken in more so we switched. We got our son that day and he himself couldnt sleep because the beds were so stiff. He to had to wake up in the middle of the night to stretch out. Besides the horrible beds and parking fee of $32 A NIGHT the area was nice! We will definitely NOT stay here again.

Review №140

2017-08-09 15:02:29

The location of the hotel is good for business travelers and tourists as it is close to two major freeways. It is oriented more for business people that are expected to expense everything. The rooms are comfortable, clean, and up-to-date with tasteful decor. Service is excellent, and every staff member I encountered was friendly and helpful. Two things that I found to be a little different: Again, because this is more of a hotel for business travel, there is no room service, instead there is a call-ahead order line with your order bagged and ready to go for pickup in cubbies in the lobby about 15 minutes later. And, though it is a bit ridiculous these days to charge $12.95 per day for WiFi service, they will waive the fee at checkout if you fill out a comment card.

Review №141

2016-06-06 07:27:17

Great hotel. Stayed 2 nights for UCSD graduation. Staff were always friendly and helpful. Parking, though extra, was easy. No wifi or other bonuses but you do get nice clean rooms, a relatively nice hotel gym, and heated salt water pool. Beds were pretty nice as well. Recommended!

Review №142

2012-09-23 19:55:43

Needed to be in La Jolla for a weekend getaway. Booked this place based on great pictures on website and star rating and low price. Unfortunately you really get what you pay for here and we were less than impressed. Pictures are deceiving. Place is quite small. Double queen room we stayed in was super cramped and felt claustrophobic. 2 crappy small pools surrounded by gym equipment, and no jacuzzi? very awkward design. They should have 1 large pool and a jacuzzi ppl. Parking $20 standard, $25 Valet per day. Overall wont be returning. Pay a little more and upgrade to the Hyatt La Jolla down the street. This was way better, everything was bigger than the Marriott, and they had a great quality breakfast buffet!!!!

Review №143

2016-06-12 05:15:43

Stayed for a couple nights. Very upscale architecture, design and floor layout was quite modern and impressive. Room was spacious, two queen beds, along with a great view from the small balcony attached. Good location as well, close to UCSD and the event hall where I was attending for

Review №144

2022-01-15 20:20:06

The place has lost its charm now that nearby trolley station is open. The homeless & crazies get off the trolley and wander about the premise more than ever than before. Couldnt sleep because of a deranged woman yelling obscenities all night. They need more security!

Review №145

2019-07-16 01:14:12

Really enjoyed the homey comforts and my room had a balcony accessible with chairs, enjoy the sunset. Nice quaint outdoor pool. 24x7 gym, clean and well maintained. Staff helpful and friendly.

Review №146

2018-07-06 04:47:58

I don’t usually leave reviews, but talking to staff here did absolutely nothing and we were still treated poorly by the staff, even when escalating situation to management...maybe corporate will care?Hopefully this is an isolated event and the courteous, helpful, professional hotel staff will be working tomorrow, but in the event that they’re not...My two cents on this hotel.It’s a nice looking hotel but absolutely lousy customer service. Horrible check in process. No information available and a reluctant front desk agent to supply ANY information at all...like where to park and where to go to find our room. Simple things or things one would think were simple. Very curt, abrasive customer service. Very disheartening considering how much we are spending a night. I’m assuming for the price there are some amenities, but again nothing was shared with us... the sad thing is no one was even in line behind me! I shared with my husband what happened and he attempted to talk to management about it. He waited in a long line to express his concern and received the same treatment; curt and abrasive staff.If you’re hoping to save some money, this is not the property for you... Ridiculous parking prices- $30 per night. Must pay for WiFi if not a Marriott reward member and no breakfast. (I swear when I booked on Marietta site it had a free breakfast?!) Hoping to unwind by the pool but no towels to be found. To their credit the pool was full... so I’m assuming this was oversight but we shall see... spending my night wishing I would have booked somewhere else...

Review №147

2018-04-12 05:04:37

Excellent location, close to 2 freeways, minutes away from downtown La Jolla, at the doorstep of UCSD and many company HQs, easy to get to and from the airport, and across the street from a gorgeous mall with shopping and excellent dining. The rooms are beautifully renovated with all the modern touches. Restaurant and bar on-site with outdoor patio and fireplace, bartenders exceptionally attentive to customer needs. Concierge lounge with panoramic views, yummy treats, and attentionate staff. All the staff, from the valet to the front desk, the waiters, the cleaners, are incredibly professional and especially attentive to their customers needs. Outstanding!

Review №148

2017-12-27 08:50:54

Extremely helpful staff; I was able to check in early and the rooms were clean and tidy. Lobby has a separate bar and also a restaurant. Breakfast was worth the money. Also serves Starbucks. Definitely would recommend for a stay if you are in the area.

Review №149

2013-06-07 04:26:49

For a Marriott, not great. Ok for business people room was not clean. Worst of all the front desk refused to honor my confirmed (in an e-mail from their system) rate. Argued with me for 15 min, for what turned out to be a $7 deference. I decided to cancel my 3rd night anyway, they lost out on the rate and the $25 parking etc etc, all over $7. Well find a nicer place Im certain.

Review №150

2018-07-26 01:29:36

A bit worn out, and dated hotel. Decoration is stale, and many basics (door knobs, faucets, showers) dont work well. Parking fee is way too expensive ($30 per day). I had an upgraded room, but it was still small, poor view, and most important, not clean. I found chips crumbs under the coffee table at check in.I travel to San Diego for work regularly, and have tried out many hotels in the area. This one was disappointing, relative to other choices in this area.

Review №151

2018-02-21 04:06:57

Check in is fast and efficient, and there are lots of pockets to enjoy a meal or drinks alone or with friends. The Starbucks in the lobby is also very nice for early-morning meetings. The rooms are nothing spectacular, but are clean and comfortable, with lots of charging ports (including USB ports by the bed) and lots of lights (the spotlights by the bed are pretty sweet if you want to read at night). Good products in the bathroom (YAY FOR NO BAR SOAP!) and the balcony is a nice touch, even though you cant sit out on it (too narrow). Its great for ventilation. Overall, a good location, attentive service and clean rooms to relax and recharge in. Id recommend this place!

Review №152

2018-06-15 17:55:16

Vanessa was super awesome! She really made me feel at home. You couldnt ask for a better employee. Wonderful room and resort as well. Great location, but Vanessa made our stay special :)

Review №153

2016-12-30 06:41:42

We enjoyed our stay at Marriott La Jolla - spacious & well kept rooms, nice ambience & good service.Self Parking is $28, which adds up to a big number when you end up staying for 2 or more nights. There is no other ridiculous resort fee, so I guess thats good.

Review №154

2018-04-23 13:19:08

Hidden fees galore and a staff that didnt seem interested in helping!!The hotel itself was clean and all 10 channels that I got in the room were great on a very nice TV. $30 fee for a nasty and dangerous parking garage and the valets were simply rude. The check-in staff seemed to want to rush me through as quickly as possible. Sad because Marriotts standards are higher than this. Apparently I got charged for the internet too. Its not free and it certainly didnt work anyways.

Review №155

2018-06-29 13:02:09

I was out in San Diego having surgery. Had to check in the hotel with food restrictions. I asked a manager about clear liquid foods that I can eat there was nothing on the menu to accommodate me. How ever she went and got chef Eric B. And all I had to do was let him no my situation and my restrictions he took great care of me. He found a way to make me a clear liquid corn broth along with some form of broth that had a little of spice and meat taste with a cucumber salad broth. For the drink he made a beet with other vegetable juice. Everything was so great I could not believe it. The customer service was A1. I was only able to eat a couple of spoon fulls of each and a sip or two of my drink. Which was great for me. Over all he was GREAT he showed he really cared. I thank you for taking the time to listen the whole stay made a difference in my life and I will always have those memories. Thank you slit MR. Eric

Review №156

2013-06-06 05:56:27

Stayed here for 5 days on business and was impressed. Staff was very friendly and helpful. Asked for a refrigerator which is not advertised and they brought me one right away free of charge. They also are knowledgable about the area and where to go for a good time. Rooms were not huge but were comfortable, enough room for visitors after a days work. The hotel bar was always lively, I easily made friends each night. Everything is fairly close to this location, it was only a $30 cab ride to Pacific Beach. Would recommend this hotel to my friends.

Review №157

2015-01-11 19:43:58

My friends and I stayed here for 2 nights for a wedding outside of San Diego. Clean rooms and friendly service staff. Asked for a cot so another friend could crash with us for the night and it was in the room in less than 10 minutes. Would definitely stay again.

Review №158

2016-12-12 16:16:15

I was in the residence Marriout a couple miles from here for a much cheaper price with a whole lot more amenities. But I had to switch here because I stayed an extra night in town... Horrible. Oh and I didnt pay for parking over there. I guess theyre expecting guest from out of town with rental cars. Plus they offer a FULL free breakfast. Rooms were WAY more cozy. They actually had a Jacuzzi which I truly enjoy. La Jolla Marriott is a waste and will never recommend it. Nor will I be near it ever again

Review №159

2015-09-18 17:05:18

My fiance and stayed one night. The lobby was one of the most beautiful ones we have ever seen. The pool was warm. The view from our room was nice. The bed was comfy and the pillows great.And then we find out they charge $14 for a continental breakfast. They also charge guests $22 for parking. This is ridiculous. We did not splurge on what we expected to be an amazing hotel to be charged what we have come to expect at most hotels. We have stayed at hotels across the US, at half the cost and slept just as well and at the very least recieved free coffee and an apple or toast to start our day.We are very disappointed and will never stay at a marriott again

Review №160

2019-09-16 03:26:57

Im disappointed by this place. I am an elite member, and I stayed in a concierge room on the 10th floor. The room at best felt like a luxurious dorm room. The bathroom, sink, hallway, and bedroom, all felt 1970s, and the bad taste 1970s. The M club was always understocked with snacks. I went there twice and in both times I had to ask to get some snack. There was plenty of soda, coffee, and water though.Parking rate was unfairly expensive. $34-40 is insane, especially when the garage next door, literally across the street with a distance to the hotel similar to that if you self park at the hotel, is just $12 per day. So Im really not sure why they would do such a greedy act. Not only this, but when I asked the valet for parking options he acted ignorant of what more affordable options are available nearby.I wish this place looked better and the M club was better stocked because it has a good location. But I guess they probably dont care because theyre charging you for the location and not the quality of the hotel.

Review №161

2020-05-13 03:34:36

We stayed here for approx. 20 days all together in March, April and May 2020. We are a Marriott Bonvoy member. Our initial stay in March was good despite limited staff. Very few working at that time and all of them were helpful and pleasant. However, our second stay turned ugly when it is just about the time more staff is seen at the property.We experienced a discriminatory tone and condescending behaviour from some staff towards us! We were stopped in the lobby out of the blue and questioned whether we are guests? We were watched and followed while coming out of lift and continued to be watched from lobby by following until we get into our car!We could not take the nonsense and Immediately started confronting their behaviour. When we confronted why we were the only one questioned on being guests here, the reasoning from staff and the manager was “we ask everyone”. By the way, we are Indian and we lived in San Diego for 15 years on and off. We know the warm reception we get from people in SD! It was a weird behaviour from them!We complained to Marriott Immediately, we were told we will get a call from property manager. Alas, we did not get any call or explanation! I hope, Marriott LaJolla does not let few bad people to ruin their reputation. We hope, they learn and treat their guests with dignity going forward!!

Review №162

2018-07-14 00:48:25

3 out of 5 for the room, because lets face it you dont come to La Jolla to stay in your room or at least you shouldnt. Its fairly basic, not what I expected from the brand. It looks like a place you put people up for conferences. The rooms with the double bed, seem to lack space.2 out of 5 for the room amenities, no microwave.5 out of 5 for the bed.2 out of 5 for the receptionist, who told me parking was included, it definitely was not (found that out at check out) and outrageously overpriced for a garage that is so dated.3 out of 5 for room service, I only made one request, but I can only describe the experience as slow.0 out of 5 for charging my credit card $300 for eating at the hotel restaurant that I never ate at. How does a mistake of that magnitude happen?0 out of 5 for the service rep saying I would get a call back in 48 hours and not getting a call back in 48 hours.5 out of 5 for the 2 service reps helpfulness and service in attempting to resolve the credit card charge gaf by the hotel.I think I deserve a voucher for $300 for my next stay ha! They were doing construction in the hotel, but it wasnt disruptive at all. Cant express enough how much I loved the bed. So 20 out of 40 possible points. Ill tip the hat to 3 stars for location.

Review №163

2019-07-07 17:35:46

Got this hotel randomly on a Priceline hotel deal. Hotel was an enjoyable stay; clean rooms, friendly and fast service, bar, pool, etc. room was comfortable but bed was on the softer side which hurt my back. Maid service was very good. Only downside of this hotel is they charge 30/day for parking.

Review №164

2018-09-19 20:48:34

Drove in to this hotel from Phoenix AZ, want a bad drive. Hotel is very nice and well kept. There is construction on the main street leading to the hotel. There is an M club on site for Premier members to use which is good size and set up nicely. There is at least one restuarant in the hotel and 1 Japanese restaurant across the street in walking distance. There is a mall within walking distance as well.Hotel is easy to see from streets and has all the amenities in it or very nearby. Freeway access is nearby and easy to access.Hotel staff is energetic, professional and all had smiles on their faces. Be happy to stay here again when visiting San Diego.

Review №165

2018-04-18 06:03:11

Very nice. Parking is costly though. They also have a pool and hot tub on the second or third floor. Very big place. The bar is a plus. But there was no microwave in the room but we were allowed to use the one in the office thank God lol and there are only 2 elevators and since we were there on the weekend and the 2 ballrooms were in use there were lines to use the elevator. But the staff was very friendly.

Review №166

2020-01-07 15:07:51

We picked this hotel based on the premise of them providing two queen beds. The rate for the hotel was more expensive than the similar ones nearby with one king bed. Upon arrival we were informed that the room had a king bed and they could not do anything, other than providing one small roll-away bed.The rollaway bed was quite uncomfortable so kids ended up sleeping with us and needles to say we did not get much sleep. Hotel staff was unfriendly and had no intention to provide any incentive to ease the situation. On top of that they charged us $15 for the internet which was supposed to be free, I spoke with 2 people to get the charge removed and they said it would be done, it was never done.There was also an event and the hotel was packed and one of the elevators did not function. You can imagine the wait and hitting every floor going down once you are in... Never again...

Review №167

2021-10-17 22:05:42

We stayed here w. The fam for 3 nights. The vibe was very chill but they take care of business at the hotel. Room had a nice view, very clean. Amanda and Anushika at the front deak, Zack at valet parking, bar tender, maintenance & cleaning staff were all so sweet and helpful. I will definitely be returning. Thanks for a wonderful accomodation.

Review №168

2020-07-04 22:09:55

I had a normal room. It was delightful. Beds comfy, people kind, and I was in town for a figure skating competition. I am a juvenile and love the La Jolla ice rink and the hotel is great. Stay here!!!

Review №169

2017-07-15 15:05:49

I have stayed at dozens of Marriott brand hotels. This hotel is at the bottom of my list of Marriotts to stay. I wrote the following complaints to the manager and never received a response, if that tells you anything.We were excited to try a new property for us in the La Jolla area. Weve spent weeks at a nearby Residence Inn but wanted to see what the local Marriott was like for a change. We booked two nights and were pleased at the check in process. Our room was clean on arrival. As Gold members, we were attendees of the Executive lounge, looking forward to the buffet breakfast, evening appetizers and dessert. The breakfast buffet was well done, but with 3 out of 4 in our family being gluten free, our options were limited, and almost no options at the evening dessert offering. The appetizer hour also seemed limited with some salad and other few items.One of the major issues during our stay involved the pool. Its an incredibly tiny pool for the size of the hotel (I counted 25 people in the pool), there was a lack of pool towels on both occasions we were there, the pool music was techno / club that seemed odd for a pool full of kids and families on a 4th of July weekend, and a wall painting project was in progress during this busy weekend.The other major issue for us and everyone else was that one of three available elevators was not functional. I understand in business, repairs near a holiday may be difficult but hotel staff said it had been broken for weeks. We took up to 20 minutes to get an elevator car that wasnt packed, to allow us to use it. Out of desperation, I decided to use the stairs. When asked, a hotel staff member did not know or could not understand my request (language?) for a stairs location, which is also a safety issue. When reaching the 2nd floor, I was dumped outside, not near the pool I was headed for.Ive spent over a year of my life living in hotels and understand there may be issues, but usually the Marriott management and staff were able to listen to, understand and correct most deficiencies. Knowing this is your normal procedure, I was very disappointed in this stay.

Review №170

2017-05-02 16:57:33

Best weekend ever! This hotel was clean and nicely decorated. The hotel bar was AWESOME! Bartender Ryan made any drink asked for, and our waiter Joey C was the best ever! I would stay here again anytime I travel to San Diego La Jolla area.

Review №171

2017-08-17 21:44:37

A beautiful hotel with an exceptional staff (except for the bar; more on that in a moment). Check in was quick and easy and the room was squeaky clean. The bathroom sink area is very small. And there were no drawers to put clothes into. The bed and furnishes were terrific.Now about the bar. Its a very comfortable bar, and the outdoor portion is fantastic. But the service is horrible, really!! First night there, I arrived at the bar and, while I was waiting for service, two other separate parties show up. The bartender saw me there first, but these two separate parties were friends of his; they got first service. The next night, I asked for two Spanish coffees. After waiting for 25 minutes, another bartender shows up with half full glasses: coffee and rum, no whipped cream. I asked for some whipped cream and he came back 15 minutes later to say that they were out of it. He was right about that: they are out of it.This would be a 5-star hotel with an average bar; dont waste your money at their bar.

Review №172

2018-07-07 04:06:27

The staff here at the Marriott La Jolla have been fantastic. Came for a local staycation near work and home. Was a bit disappointed to see parking so expensive. $38 for valet and $30 for self parking. That alone will likely make me rethink coming again to this location. The room was clean and spacious. Free in room water was a nice treat because I left my own. Pool looked nice but smaller. No Jacuzzis so that was a bummer. Gym was great, lots of space and equipment. Thus hotel is near tons of restaurants, its in the heart of UTC area so lots of businesses around.

Review №173

2017-03-06 04:42:59

For a big chain hotel, this was a pleasant surprise. Clean room, good service, and oddly relaxing. The only downside is the depressing view from the upstairs room. Havent seen so much disastrous architecture in one go in a very long time.

Review №174

2024-04-23 10:04:09

Loved my stay here ☺️

Review №175

2015-11-08 22:14:30

I have to say, after being a Marriott platinum member and faithful for over 20 years the management at this hotel leaves us wanting to never come back to a Marriott property.... Ever.Im sure you can see from the other reviews that there are management issues at this hotel and our experience of policy was no exception.If you expect to have a warm and inviting experience I would absolutely skip this property and head to the beautiful Hyatt down the road.What a shame that a property and a Marriott name can be dragged through the mud by such poor management decisions.If you want the details and your interested in why you shouldnt stay at this property please feel free to PM me.

Review №176

2017-12-24 02:35:35

Clean business hotel, good breakfast at concierge lounge, staff is friendly and professional. Two complaints though: self parking is $28 per night, which I consider to be on the expensive side since the area is not that busy. Rooms are not very sound proof - I can hear some loud noise from two rooms away.

Review №177

2016-10-23 20:35:47

Service is not Marriott-level. No housekeeping in three days, until we asked the maid whom we met in the corridor. And yes, they do charge for parking, internet and breakfast extra.The rooms are ok, though – clean and cozy. And they have a decent gym in the hotel.

Review №178

2017-07-27 03:36:42

Nice hotel centrally located in LA Jolla. Better suited for business than families on vacation. Decent bar and eats in lobby. Concierge lounge had a nice spread at evening snacks and breakfast. Lots of parking for $28 a day. Will stay here again.

Review №179

2016-06-09 07:30:15

Ive only been into the lobby and conference rooms. The lobby is nice and has a bar in it, but Im not too sure about the prices. The conference rooms can fit around 50 people and water is provided. For what I was doing, the Marriott is a nice place.

Review №180

2017-07-29 00:35:50

The San Diego Marriott La Jolla is a beautiful hotel. Its located pretty close to the ocean. And lots of good restaurants around. The rooms are especially nice. Love the bathroom, very spacious. Staff was also extremely friendly.

Review №181

2018-03-04 07:04:36

First stay here, rooms are alright but not the quality/luxury one would expect in 4+ star hotel. Parking is terrible and you have to pay to park in a lot that has to be some of the lowest rent security Ive seen at such a hotel. If you choose to street parking, get in early and, heads up, youll have quite the walk up hill to a campus that has a weird layout = not convenient to get around hotel. Ive stayed at many a 4+ star hotel and keep wondering what Im paying for? Rooms more like a Holiday Inn, poor or so-so service, unnecessary fees, check in times get later, check out times earlier. I pay for a 4+ star hotel for a higher than average experience and amazing service and failed to receive it at Marriott, Hyatt and Hilton in San Diego. I think I see why Airbnb is becoming popular = more value and better experience for your money.

Review №182

2022-08-10 04:29:34

Really nice Marriott business Hotel in the La Jolla area. They have a great outdoor restaurant and bar with a fireplace and seating around it great place to hang out on a cool evening, for a drink. Great location for the La Jolla area.

Review №183

2018-10-16 04:31:45

Hotel location is in beautiful La Jolla, not too far from the beach. However, medical offices are all around the hotel so street parking is not an option. Parking at the hotel itself is too expensive ($32 if you leave your car overnight). The rooms are big. Amenities are okay. The gym and the pool arent the best. Theres a fireplace at the hotel where you can be served drinks from the bar. Its cool but not very fancy. They have big halls for events and a big room for breakfast and dinner. The kitchen at the hotel isnt open 24 hours. The hotel is 20 minutes away from gas lamp district and most places youd visit in San Diego.

Review №184

2020-03-14 01:59:31

The worst hotel I have ever been too. Hidden fees from Start to finish. If you like getting ripped off then this is the place to stay. You will pay for the air you breath. It would have been fine if they would have been upfront about the charges.

Review №185

2019-07-07 16:13:21

This review is a bit more tough since I exclusively stay with the Marriott / SPG brands. For a Marriott hotel, I didnt feel it lived up to the standards for a typical Marriott and more in line with a lesser brand from the Marriott chain. First, their exorbitant $30 self parking per day fee is outrageous for SD county let alone anywhere in SoCal. I discovered that they have events frequently and the parking facility only charges $10. And the following morning, the exit gate is wide open making me wonder why anyone has to pay $30 to the hotel per day for parking. The room that I stayed in (14th floor) was small, had an antiquated bathroom and tv, and had paper-thin walls where I heard entire conversations from the adjacent room, laughter, and a baby wailing in the other room. You hear showers and flushes from above / below you in the bathroom. Their bar in the hotel is overpriced but pleasant. The M Lounge was spacious and served typical breakfast and beverages, though the coffee was terrible. Front desk folks were kind but didnt bother to check for room upgrades despite status. Gym was large for a typical hotel and was clean. Overall, my hotel stay was decent but would not recommend or return to this hotel because the value wasnt there and it felt simply old and outdated.

Review №186

2021-07-19 00:48:55

Honestly super disappointed with this hotel. We pretty much stay exclusively at Marriott hotels and are always happy with our stay but this time was different. We booked our room thinking it would be on the level of other JW hotels but the pool was lame and small, there are no lunch options at all on location if you’re trying to relax for the day (except one or two cold take away options), the room was small, and bed was rock hard, I’m shocked to see others say it was comfortable! Upon arrival we thought we had booked a double bed room or that the king rooms came with couch beds based on photos, which I admit is our fault, but when we asked for a rollaway they said they were all out and probably wouldn’t be able to accommodate me... panicking for about 30 minutes after a full day of seaworld and a very tired toddler I asked to move rooms or even switch hotels before finally being told they found one for me... not ten minutes after the first one arrives a second one shows up. That showed me they never in fact ran out but more likely staff was too lazy to look and hoped I would give up after being told no initially. I wouldn’t say it was an AWFUL experience but it just wasn’t the standard I’m used to for a Marriott at that level. This experience won’t stop us from staying at marriott hotels but we’ll definitely be more likely to investigate and stay somewhere else if we get a vibe like this place.

Review №187

2023-06-03 21:23:56

Terrible Marriott, had so to he worst hotel in area.They don’t value business, and don’t understand things change and come up. It’s all black and white for them when it comes to policies.

Review №188

2013-11-13 04:07:58

Arrived after a full day of driving, so was looking forward to some serious pampering. Got the groupon deal for $119/nt + $40 dining credit + free parking. Pretty sweet deal considering the hotel rates were at $210+ on the site. It looks respectable and traditional on the outside;the interior is more modern with a front desk set up like an airport check-in kiosk. My family and I tried out the restaurant that night with our dining credit. I must admit, the cuisine was much better than I expected. My family likes very light and fresh flavors, and the pressed spinach salad was wonderful-- even without dressing! The marinated pears balanced well with lightly battered goat cheese. The artichoke crab dip was packed with fresh and hearty lumps of crab meat. All in all very lovely. I loved that the hallways were well-lit; nothing dampens my mood more than being forced to feel my way to my room when I am paying good money for some serious r&r. The bed and linens were quite comfortable and nice quality. The staff was very friendly and helpful. All in all, everything was quite nice and enjoyable; while nothing was overly spectacular, it was overall a very nice experience I would not hesitate to experience again at the same price point

Review №189

2019-10-11 18:42:53

It’s definitely not worth the price. The hotel entrance was beautiful and the staff was friendly. The room was clean and the bed was comfortable. The pillows were terrible the pool was small. It was your average room nothing exciting.

Review №190

2021-02-19 13:38:53

I had a really fantastic stay at the San Diego La Jolla Marriott. I stayed at the Marriott here for a full week and literally felt like I was at home. The staff - everyone from the front desk, to the events managers, to general manager - were all super hospitable made me feel welcomed and comfortable throughout the duration of my stay.The lobby is beautiful and has plenty of space to allow you to spread out from folks if youd like, or still have a socially distant conversation with a stranger during COVID times. The accommodations in the room were good and I was able to have access to what I needed.The location of the hotel was close to the Westfield UTC mall that had a few outdoor dining locations. It was also just about a 10-12 min drive over to La Jolla shores where you can take in the beach-going part of La Jolla.Overall, highly recommend this hotel to travelers looking for short time and semi long term stays.

Review №191

2014-07-05 22:12:51

The Rooms are clean and good, negative is the fact you are woken up by somebody taken a shower next door at 3 am. Breakfast was dismissal, we ordered a la cart, The eggs benedict missing the capers, the eggs are over and they charged 9.25 more on my CC than the bill showed incl. gratuity, they explained it as a holding fee until the charged cleared. Wasnt. I travel an awful lot on business and this, for a Marriott was substandard. They should visit the Marriott in Shanghai to take Lessons in hospitality.

Review №192

2019-06-23 02:29:35

Great friendly staff. Hotel was very clean and updated. Great views. Food and drinks were great but a little overpriced. And 30.00 a day for parking is a little much. But over all our stay was great. Room was very clean and updated.

Review №193

2019-03-07 05:20:08

Great hotel but they do not like to clean the rooms so if they forget your room and you ask the staff, good luck. They do not communicate with the housekeeping staff. If they off to give you points to offset the housekeeping service make sure to get them before you check out because they will never do it after your gone.

Review №194

2018-08-03 00:02:22

Great, consistent hotel for business. Very attentive front desk. A couple nearby walkable food options (sushi, Starbucks), plus the Westfield mall with its numerous options. I lived here for about a year. Disappointed to find guest laundry removed but not enough to knock off a star.

Review №195

2019-04-05 17:22:11

We stayed here for a week and enjoyed the location. I probably wouldn’t stay again just because the beds are really hard and needs to be updated a bit. No hot tub which was disappointing but the fitness room is nice, the staff is great and the rooms are pretty clean.

Review №196

2021-03-29 03:53:13

Beautiful location and lobby, we loved the back patio area and pool! The rooms were comfortable and they now have waaayyy better shampoo/conditioner/bodywash than those little dingy bottles, kind staff at 3am to buy snacks at the shop, we loved our stay

Review №197

2022-08-20 03:23:15

Dated exterior, but nice lobby and rooms. Convenient restaurants a very short walk from hotel. Theres a relatively new public transit train with a stop nearby.

Review №198

2017-02-13 16:01:46

Amazing location with balconies in most rooms. Have stayed a many times and loved it. Located right in the center of La Jolla, great central location to San Diego. Only downside is they charge quite a lot for parking but there is free street parking right nearby and the wifi is not free. Overall great experience.

Review №199

2023-07-30 10:43:23

We had amazing stayed in your hotel with a great staff, everything was perfect, it was a nice vacation for us.Thank you Richard.