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Categories

  • Grocery store
  • Bakery
  • Butcher shop
  • Deli
  • Florist
  • Grocery delivery service
  • Organic food store
  • Produce market
  • Supermarket

Phone: +1 831-688-2775
Site: https://local.safeway.com/safewa...
Opening hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Edit info

Total reviews rating 3.8

199 Reviews for Safeway 2024:

Review №1

2024-02-25 07:24:38

Its one thing to say, We take immense pride in offering world-class service, and will notify Leadership! But its a whole other step to actually implement it!!! This is the worst safeway in all of Santa Cruz. It was a pleasant store growing up shopping in up until recently with this new crowd you have running the front end. Not only are these new women terrible employees but they are down right mean, rude, and deserve an award for being the best at making customers feel extremely unwelcome in our own neighborhood grocery store that not only have I been shopping in my entire life but my whole family has also. Since this i now commute. Super disappointed!

Review №2

2023-12-04 04:18:19

Constantly delayed fulfilling orders, delayed retrieving orders, now canceling orders outright hours after placing it. Not exactly the archetype of efficiency. On the other hand, every employee Ive interacted with has been courteous.

Review №3

2023-06-25 06:44:15

Its a sketchy experience in a sketchy part of town. I came here about an hour before closing time on a Friday night. Security guards were all over the place both inside and out keeping an eye in the abundance of shoplifters in the store and communicating via radios to each other on the movements of folks. BUT, even with all the chaos, both the security and staff were all Super friendly, since I had never been here before I had to ask what aisles things were in and asked for quarters for laundry when checking out and everyone was super friendly and polite. Its a rougher part of town but the locals were great.

Review №4

2023-08-12 06:59:32

My local Safeway, the best one in the county by far but unfortunately gets ravaged by slobbish customers and thieves. On any particular day the shelves are emptied of regular items but its not for lack of good merchandising by staff its just a busy location. Sadly drug addicted idiots target this place for theft constantly. The outside of the establishment looks horrendous constantly. There are carts everywhere and trash in the lot. Customers and lot squatters just ruin the outside. Its just sort of a gross and anxiety fueled experience walking in. I like that its a large store and can still get by on having a good selection and theres a large self checkout area so no waiting during normal hours. I really wish they would keep self checkout open later. Between 11pm-2am theres a long line of night owl shoppers all being funneled through one checker. Some people have 100 items while someone behind them may have 1 or 2. That shouldnt happen with a multi billion dollar corporation. They could easily afford the attendant for self check.

Review №5

2023-09-08 02:43:22

While I was checking out, the cashier needed a manager. They ended up being one of the worst interactions I’ve ever had in a retail setting. The manager Selena or something similar treated the super friendly cashier like she was stupid and took the meat that wouldn’t scan and kept trying to scan it very angrily. When I told her, we already tried that and the barcodes is cut off she snapped at me for absolutely no reason. When the cashier said that there was a 30% coupon on the package she wouldn’t allow me to use the coupon. She kept claiming that she already scanned it when we both pointed out that it wasn’t scanned and showed her the screen she threw it in the coupon receptacle where we couldn’t reach it, and then stormed off. A few other cashiers witnessed this this and apologized to me as I left the store.

Review №6

2024-06-01 14:44:34

This location packs a lot of variety for such a small store. The additional self checkout stations have really helped the lines. Parking can still be an issue as the community squashed plans to enlarge the store and add a parking structure to keep our small town feel. The Safeway app updates make shopping (at any Safeway) complicated and the poor wifi makes it especially difficult.

Review №7

2024-01-05 09:18:12

Store hours says it’s open 24 hours - it’s not. Went for drunk munchies and they let me down. Don’t believe them when they say open 24 hours.

Review №8

2021-06-17 15:53:27

Despite being a smaller store they do a good job with stocking and most of the checkers are friendly.Only obvious problem is the Meat dept that often struggles and has high turnover.

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Review №9

2022-12-24 00:13:55

I am not sure why this Safeway is rated so low (3.8) because the butchers (all 3) were fantastic when we were just there. The customer attention and willingness to help was as good, or better, than many of the higher end markets I have been to. What a great team!! I will return.

Review №10

2021-10-04 12:44:37

Cashier could’ve been slightly friendlier but oh well. They always seem to be out of the obviously sought out items customers other than myself love. But with the shelves constantly empty it would only make sense to order additional of that product because clearly not enough is being put on the shelves to keep up with the demand. I know they lose my money on a regular basis because they never have the 1 item I am always Looking and so I don’t even bother shopping at this store when my main trip to the store is for that 1 item, I go elsewhere because I have a better chance on getting the product I went there for.