Safeway in Los Gatos

Review №1

2024-05-27 00:30:02

During a recent visit (5/26/24 at 5pm) to Safeway, I intended to purchase flowers, as Ive done in the past. Typically, the store provides complimentary wrapping services for floral arrangements. However, on this occasion, there was no staff available in the flower section. A cashier, who noticed my need for assistance, kindly offered to provide me with paper and ribbons that I could use to wrap the flowers at home. He asked about my color preferences and began the process.Unfortunately, our interaction was interrupted by another staff member named Emmanuel, who expressed a different approach. Emmanuel, who stands approximately 6 feet tall, approached us in an unkind manner and informed me that there would be a charge for the paper and ribbon. Despite my reference to the usual complimentary wrapping service offered with flower purchases, he insisted that todays circumstances dictated otherwise, asserting that no one was available to provide the service at that moment.I refrained from inquiring about the cost and ultimately decided against making a purchase. It was disheartening to encounter such an abrupt shift in service policy, particularly in a large chain establishment like Safeway, where consistency and customer satisfaction are typically prioritized. I believe its important to uphold the standards of professionalism and customer service expected within such reputable organizations, ensuring that customers are treated fairly and consistently regardless of staffing situations.

Review №2

2024-06-07 03:55:19

Very poorly managed during evening hours. A customer who waited in line was rudely sent home because Apple Pay didn’t work. He had to leave his groceries and go home. The next line, where I was in, had Apple Pay working. And it worked for me.I let the cashier know he should’ve let the other customer pay on this register. He gave me the worst attitude and told me they know what they are doing and I don’t. In front of all the other customers. I told him how unacceptable his response was, and he followed his rudeness and poor manners by saying I can go shop somewhere else.I hope management reads these reviews because that is just bad. It happened in front of both cashiers tonight at 8.45pm.

Review №3

2023-04-14 23:19:51

I love the Fridays $5 specials at Safeway Supermarket also their fresh meats prices sometimes I could buy chicken quarters at 69cents per pound and pork chops at 99 centsper pound or hamburger meat at $1.99 per pound just good for a tight budget in times of inflation and job layoffs in Silicon Valley.

Review №4

2024-06-07 04:07:13

Not your typical Safeway. No self checkout so you have to deal with the slow and extremely rude cashiers. I’m specifically referring to the two guys who worked tonight. Please put self checkout so we don’t have to interact with those guys.

Review №5

2024-03-30 00:56:15

Safeway is the worst. You have to wait in a 30 minute line just to buy 1 item. There is always 20 people waiting in line with one register in operation out of six. I’d say Safeway comes in 1st as worst grocery store in all categories. Get with the times Safeway.

Review №6

2024-05-31 22:50:06

Deli open till 8pm, love the shaved boars head and cheese from here. Otherwise about the inner lanes use the outer ones when shopping.

Review №7

2024-01-07 23:05:11

Be wary of false advertising at this Safeway. They have numerous price tags for “digital deals” and on a recent trip it seemed that the majority don’t work. We ended up not receiving any of the discounts when going through self checkout.

Review №8

2024-01-01 23:51:00

The pick up guy who did the pickup order asked why I purchased so much milk online. The pick up guy was really curious. That is an invasion of privacy. You should never question customers. I want to report this to corporate.

Review №9

2023-07-04 18:33:43

As I was buying balloons, the cashier offered to scan my other items (ice, etc). Then I found myself stuck at the exit, with my cart locked up and beeping, and the whole store staring at me. I told the other cashier to inform the balloon cashier this would happen, so other people in the future didnt have to go through the same. She just kept saying you are fine and didnt seem to understand my point. Terrible service all around.

Review №10

2023-02-19 20:39:05

I love Safeway and have visited many Safeway locations. I was happy with the friendly staff and quality products at most other locations. Unfortunately, my experience with this location at 1500 Pollard Rd (Los Gatos) most locations has been consistently bad. Almost all the employees were unfriendly to the point of being rude. This would have been fine with me as long as I can find quality products. But their produce and grocery items are not fresh and you often find items out-of-stock when their online inventory clearly shows they have it at this location. The Safeway at 470 N Santa Cruz Ave is MUCH better in comparison. Or drive a bit further to nearby Trader Joes, Nob Hill or even the Grocery Outlet at 100 San Tomas Aquino Rd, Campbell.