Runnerboys Irvine Computer Repair Services in Irvine

Review №1

2024-05-09 15:58:06

Runnerboys is the real deal. Twice Ive had computer issues with my custom-built and theyve been extremely helpful. I would consider myself very high tech level, have always built my own computers, but occasionally run into issues that I cant solve. I take my computer in, provide them with details and they figure it out while charging a fair price. Theyre communicative, professional and always deliver. Highly recommended!

Review №2

2024-02-21 10:15:52

Im a student at UC Irvine and took my laptop to them to get my laptop battery replaced. They are not very prompt in answering messages, and I had to retext them after a couple of days sometimes. However, the process of replacement went smoothly and they were kind enough to do my installation for free. The new battery works well so far.

Review №3

2024-03-09 20:50:46

I contacted Runnerboys a few hours after wasting time trying to figure out why my email inbox mail count dropped, overnight, from almost 17,000 emails, down to only 175. I use a Microsoft laptop and an iPhone.I wasted hours on Chat with 3 different totally incompetent people at Microsoft. They asked only stupid questions and never understood the issue, and made no effort to do so. No phone support. My domain name, and my email was originally hosted by Godaddy, and I had similar poor experience with them that day. I’m in my 70’s, and pretty savvy on technology issues.I went to Yelp looking for technical support to assist with this issue, and selected Runnerboys due to their excellent reviews and described expertise.Eldad answered the phone, I provided a thumbnail of the issue, which he immediately grasped. He said he could help, and agreed to get started immediately, which I quickly accepted.Related, or perhaps not, I told him I was also hacked by someone from Turkey. I didn’t know if the two matters were connected. Eldad said he would also take steps to close such vulnerabilities.Over a course of several hours, we worked together via his remote access. Long story short, the issue was extremely complicated due to actions likely taken by Godaddy. So, he called them with me on the line, and worked with them on resolving the issue. This Godaddy person was knowledgeable, unlike the first one I reached earlier in the day.Ultimately, 100% of the problem solving was done by Eldad. It was quite complicated, more so than originally anticipated.He had an amazing grasp of the problems, and the solutions, but it took time to work it all out. It was almost 8:00 pm before the matter was solved, and he worked tirelessly for about 3 hours.His speed on the keyboard, and knowledge of all systems was incredible. Simultaneously, with addressing the email problems, he addressed any possible security issues, and created a much more secure setup. Throughout the process he explained what he was doing, and why.When we hung up, we saw that my emails were being restored, as older emails began to populate my inbox. He noted my backups of old files, and backed up other emails to have if needed.By morning my 16,000 plus emails were fully restored and operational on Outlook, 365, and my iPhone Mail program.The next morning I got a courtesy phone call from Lisa in their office, making sure all was well.The service was excellent; service you will likely not find elsewhere. I strongly recommend the service of Runnerboys.

Review №4

2024-03-29 23:57:14

Im a video game developer and after a sudden change of employment I needed to bust out my personal computer after only using my work machine for 4 years and ran into some issues. Runnerboys provided excellent service troubleshooting the issue and getting me set up to continue developing art content and getting back into Unreal Engine!

Review №5

2024-02-25 17:35:27

Highly recommend! Eldad has very good customer service and communication. He worked hard in determining my issue in a time constraint I had. Would recommend to family and friends.

Review №6

2024-06-03 00:53:54

I spilled my coffee on my Asus gaming laptop and completely freaked out. My neighbor recommended runnerboys and I rushed same day to give the my laptop, they were on it right away and able to fix it.

Review №7

2023-08-18 19:37:04

I used to work in IT for a handful of years, so am well versed in computer repair, but did not have the time to repair my computer at the moment, so I thought Id offload the work to Runnerboys. And I was astonished at how incredibly poor the service was.Thought my Motherboard was fried, but didnt have the components or time to run my own diagnostics on it. Took it in, the ticket I was given stated 5 days later was when I could expect this resolved. Cut to 3 weeks later, I had not heard a word. The lack of communication is truly mind-boggling. I requested an update multiple times on my ticket over these 3 weeks and received no response. I called the store and received no response. Or was told I would be called back the next day multiple times (never was).Then I came back here to really look at the reviews, and all the 1 star reviews experienced the exact same issues I had. I got so little response that I just showed up at the store and demanded my PC back. Paid $40 for them to just hold on to my computer for 3 weeks apparently, then replaced the motherboard myself and it works fine.I dont know whats going on here, but SLAs (service level agreements) are really not enforced, and you risk not getting your computer back unless you force the issue. I wouldve been fired from multiple jobs if I displayed the same level of response and communication Runnerboys does. Please avoid.

Review №8

2022-04-21 20:27:31

I turned on my computer and it shows black screen, no signal. They cleaned the dust and added thermal paste which worth 5$ and they said the monitor can be turned on, for 140$ XD. They didnt mention anything about blue screen when they said my PC is fixed and its ready to pick up. This is how they fix PC, blue screen! They wanna charge additional 250$ for replacing a 60$ hard drive and window system XD. By the way the diagnostic fee here is 60$ while the initial diagnosis for another store Computer Runner in Tustin is free. And they close the store at random time either because of “staff infected with covid” or “go out for late lunch and come back at 5:30” while at 5:35 still no one in store

Review №9

2023-11-27 15:23:12

This store was very slow and unable to fix my cell phone. My phone had a charging problem and was delivered to this store for repair. The store could not repair from October 26 Thursday till October 30 Monday, 2023. The store still charged me $50 dollars for diagnostic fee and could not fix my cell phone! Then, I delivered my cell phone to another store and fixed well on the same day.

Review №10

2023-05-06 22:59:33

I am absolutely delighted that such a fantastic service exists in our city. Whenever I encounter any issues with my phone, computer, or other devices, I know I can count on this exceptional service to provide me with the highest level of expertise and support at reasonable rates, in a timely fashion, and with a remarkable level of customer care. I would like to extend my deepest gratitude to you, my dear friend, for generously offering to clean my phone free of charge yesterday. Your kindness and professionalism are truly appreciated.