Presentation on Map Reviews Nearby

Roseville Kia in Roseville

4.5 (199) 110 Automall Dr, Roseville, CA 95661, United States

Categories

Car finance and loan company
Car dealer
Kia dealer
Car leasing service
Motor vehicle dealer
Used car dealer
Used truck dealer

Location on the map

Roseville, Placer County, California, US

Phone: +1 916-783-1000
Site: https://rosevillekia.com/

Opening hours

Monday:Closed
Tuesday:8:30 AM–9 PM
Wednesday:8:30 AM–9 PM
Thursday:8:30 AM–9 PM
Friday:8:30 AM–9 PM
Saturday:8:30 AM–9 PM
Sunday:9 AM–8 PM

Edit info

Total reviews rating 4.5

199 Reviews for Roseville Kia 2024:

Review №1

2024-06-22 20:26:43

I just brought my 2013 Kia Sorento in for a recall. Everyone is friendly and professional. Jasmine was my service advisor. She was very helpful. The waiting area is well setup with plenty of drinks and snacks available to customers, free of charge. The restrooms were clean. This place is BUSY!

Review №2

2024-06-14 20:59:00

Recently had my ‘13 Optima into Roseville Kia, for a recall. During the appointment, the service was more than satisfactory … they got the vehicle done in a timely manner, the receptionist was very informative in keeping me updated on the vehicle, and they had directed me to different places within walking distance to either sit, relax, and wait or go grab a bite to eat. I had been to another local Kia dealership in the area previously for recall work … and was very unimpressed with the level of service from the service team at the location. Roseville Kia, has earned my trust and a gained a new customer.

Review №3

2024-03-31 16:29:07

My most recent interactions with Kia service center was great, I was greeted upon my arrival even though everyone was busy. Just a short time it was my turn. Joy was very down to earth and went threw everything, including checking for any recalls, letting me know what service at thatvtine was needed, and asking if I had any issues with the vehicle u to thatvpoint that I may have needed addressed.I informed Joy that I was not hanging around but would be local, so as soon as the vehicle was done she called me and let me know. The final paperwork was explained to me and we have a few good laughs and I was on my way.

Review №4

2024-06-19 05:20:35

We were informed that the recall process would take three hours when we first arrived, and they were unsure at first if they had any of the parts. As it turns out, they did in fact have all of the parts and the entire process took about an hour. Everyone was very kind and helpful in the entire process and I trust them with any of my cars future needs.

Review №5

2024-06-20 23:13:38

A very easy and pleasurable experience. Austin and Able were friendly and efficient. No pressure or rude behavior. They treated me with kindness and respect. Would 100% recommend buying or leasing a vehicle from them.

Review №6

2024-06-24 20:30:21

One of the best car shopping experiences I have ever had. Thanks to Charlie ( the Sales person,), Chris(the manager ), Dan(the finance person) and Alyssa( the young lady who explained all the features of the car with great patience) for making this purchase possible. I would highly recommend Roseville Kia to others.A very special thanks to Charlie our salesperson who walked us through a lot of the purchasing and post-purchasing questions! He really was very kind and made himself available to us for questions we had. Another shout out to Alyssa who walked me through some questions over the phone when I called back a few days afterwards. She was also extremely knowledgeable and patient once again. Thumbs up to all.—June S.

Review №7

2024-06-07 22:29:17

My Kia Rio had a recall and I was moving over 500 miles away and needed the repair done asap. After calling and finding out Roseville Kia had the part but were booked out two months I was transferred to the service manager who was able to fit me in that day. As always, Roseville Kia came through for me and I’m now able to leave next week and relocate to Southern California without worrying about my engine catching on fire. David was amazing! Thank you service department for making my life a little less stressful. Nancy

Review №8

2024-05-23 01:20:35

OMG, Roseville Kia found my dream Telluride in a couple of days and delivered it to my driveway in Reno the same day they got it....WOW, WOW, WOW, Thank you Enrique, Andrew and the many others that made this happen. What a great experience, how could anyone do it better?

Review №9

2024-06-27 13:09:41

From the first moment I walked in, I was not pressured or forced into purchasing a vehicle. All my questions were answered and I would agree that this was a really smooth buy experience. I would like to thank Chester for helping us and the thanks to the rest of the team for getting it done!

Review №10

2024-04-19 16:22:57

The best customer service I have ever experienced. The guys there at Roseville Kia really went above and beyond to help me leave with new car keys in hand. I was asking for a lot, I had a few obstacles that other dealers turned me away on, and they made it happen for me! I traded in my 2017 Ford Edge for a 2021 Kia K5. I am so far extremely impressed, and I really appreciate Roger, Abel, and Arturo for being so fantastic during the entire process. Thank you! 😊

Review №11

2024-06-29 15:55:06

Our first time using Kia Automall in Roseville. We were told it would take an hour and a half and our car was done in 45 minutes! They also gave us a free car wash coupon as well. Definitely one of the best customer service.

Review №12

2024-05-24 15:55:49

Called 4/29 left a message that I need an appt. Got a call back on 5/2, I was scheduled for a ($250) diagnosis @ 7am on 5/21. Waited 5 hours and was told my transmission oil was a little dirty so they coded it yellow and I needed to buy a new gas cap, that was why my check engine light was on is what they told me. The purpose of me bringing in my car was because I’m about to hit 100,000 miles and I have an extended warranty. Yesterday 5/23 my check engine light is back on, and now I’m 100 miles from reaching 100,000. Called today 5/24 and am scheduled for 7am tomorrow for another diagnosis even though they done typically do that on Saturdays. So we’ll see how this goes. I don’t like being played for a fool cause I’m a female. And I dont like having to bring my car all the way back only 4 days later for the same issue.

Review №13

2024-05-21 04:28:01

Highly recommended. Bought a new car here and the experience was over the top! Amazing customer service in a world that doesnt have customer service anymore.cant recommend enough. Ali is the best salesman youll ever experience. Definitely ask for him, hell treat you right!

Review №14

2024-01-20 16:24:21

Hi recommend buying a car from here. I felt very little pressure while buying the car I want they did not ask me to add any unneeded warranties. My sales consultant asked enough questions to understand exactly what I was looking for and none of the features/functions are difficult to use or understand I did feel pressured to buy at a price I was not comfortable with, but eventually got to where I wanted to be. Thank you Nate and Arthuer.

Review №15

2024-05-21 00:19:05

I would like to shout out and to recognize Joy for her impeccable kindness and service. Joy was absolutely awesome, she made sure to walk me through the process of having my car towed, gave me a breakdown of the services, called me to advise the problem, worked out the final bill and notified me when it was ready for pick-up. Joy is a gem and I am forever grateful to her and Roseville KIA, for having an awesome employee representing. Thank you Joy. God bless you.

Review №16

2024-06-06 18:20:43

I liked on line appointment setting. Service rep Tyler Wright was great. He was customer satisfaction oriented and knowledgeable. Good status communication. Much better than my prior ownership of dealership experience.

Review №17

2024-06-29 22:15:56

Was able to check in quickly and recall analysis was swift and under the quoted time. Not a big fan of how swamped the service department schedule is but hopefully it will improve soon. Service advisor was a trooper who came in on his day off. Shows dedication.

Review №18

2024-06-21 22:53:19

I asked via the web site for a $35 service level. Somehow, the service person added extra services such as a battery check for a 2 year old vehicle with 11,600 miles. That kind of up selling will not bring back customers. The lease ends next June and you’ll get a cherry vehicle with about 16,500 miles and have lost a new car buyer opportunity

Review №19

2024-05-09 20:55:29

Everyone that was involved in helping out in getting my engine changed out was great. Joy especially kept me up to date with great communication, she would call to let me know what was going on and what to expect. She treated me with excellent customer service. Everyone that I had contact with going into the service center was also very kind. Tyler and Jeff were very helpful as well. Thank you all at Roseville Kia Service Center!

Review №20

2024-07-03 16:56:30

Ms Andrade at the Service Desk put CUSTOMER back in customer service. She was cordial, very informative, helpful and an all around excellent representative for Roseville Kia! She truly AWESOME!!!! I told her that and gave her a High Five before leaving the dealership!

Review №21

2024-06-04 17:47:45

Just Wow! Blown away & incredibly impressed with our first service here. Huge shout out especially to Joy for her amazing personal attention & her above & beyond kindness!!! The whole team worked so well together for a seamless experience & we truly can’t say enough wonderful things about this service center. Thank you!!!!

Review №22

2024-04-24 02:21:23

I had a scheduled appointment for basic service and a recall item. As I approached the entrance, there were at least 5 employees right outside the door, and NO ONE greeted me at all. Which I found surprising. My service writer was sufficient, mostly pleasant, but didnt go out of his way to be nice. The waiting room inside the dealership is extremely basic, and the chairs are completely worn out and uncomfortable. The waiting area was noisy and cluttered with small toys and car accessory items. The waiting area was not comfortable and I had to keep getting up because the seats were all uncomfortable. The service was completed, very expensive for basic service. I have never been a client there, so I would have expected a more welcoming space or price to keep me coming back. I will however not go back to this dealership unless absolutely necessary. I do not recommend this dealership for service. I guess the basic service was completely correctly and honestly. I would have hoped for a basic wash but nothing was offered either. I only went to this dealership specifically for the recall item, otherwise I would not have had service here. And I certainly now would not return there for service.

Review №23

2024-01-23 20:30:17

Had a great time buying my toyobaru from kia!They made the long drive from the bay area worth it. The Ricky and Eduardo were very excited to accomodate all my requests, we even got hot chocolate and popcorn while waiting. The process was a breeze, would do it again.

Review №24

2024-05-02 18:31:21

Had my alternator go out and went to Roseville Kia. My service advisor, Bianca Cruz was VERY helpful!! She gave me a full explanation of what work was needed and why. The work was finished on the day Bianca promised and no extra charges. Another lady in the Service Dept whose name was Joy, finished up my paperwork. Her name definitely fit her attitude!!Thank you Bianca, Joy and the whole Roseville Kia service team!!!

Review №25

2024-06-17 22:58:55

Work great with us getting a deal for my daughter’s car. Jake was so great, very relaxing and comfortable to deal with. The no pressure approach actually made us more inclined to purchase. Hopefully the service after the purchase is just a great!!!

Review №26

2024-06-13 21:41:13

Everyone was very nice and they were able to make an appointment for me last second. The payment plan option was great and they even helped me figure out what was necessary for my service. Only thing was just how long it took though they did tell me that it would be the amount of time it did take

Review №27

2024-05-21 00:46:40

Man Arthur Salter is the man you wanna go see!!! I walked in with no intention of buying a vehicle and now I’m walking out with a vehicle. I highly recommend Going and talking to Arthur Salter. He’ll work with you on getting the best deal that suits you. He’s extremely honest and truthful and helpful. Again I highly recommend going and talking to Arthur Salter for your next purchase of a vehicle.

Review №28

2024-06-07 03:22:46

I was dissatisfied. I was there on the 1st of April 2024, because on the top of the car the driver side stripping came off after every time I get a car wash. So the service dept was going to order a part for it. I never received a call from there about my part for the car if it arrived or not. So I called in May, they stop said they haven’t received it yet. So a few weeks go by and I called again and nothing. The person that received my called was great. Then a few days later I get a called the my part was there and scheduled appointment for the 1st of June to have it fix. My appointment was at 2pm I was happy because the part was finally there. BUT!!! after about 45 min later the receptionist came to the lobby where I was waiting to inform me that the part was sent back because supposedly it’s been there for some time. I was upset because of the lack of communication between the service department and the receptionist are not in clue. Still today I have not gotten my part for the car. Still waiting. I was wonder maybe you should just give me a new car. This is not what I expected from Kia. I talk highly about Roseville Kia and my car. But that about to change. I’m not happy!!!

Review №29

2024-04-24 22:56:56

Absolutely love Jasmine in customer support! Had the struts replaced in a Telluride a week ago. Car is much, much, much better than before. Joy was also very helpful and easygoing. This is a fast paced business, yet I felt like my time mattered. They even got me a ride to the nearest rental agency as my schedule required I drop the vehicle off the night before.

Review №30

2024-06-30 01:54:03

Everyone is extremely helpful. They answer all of your questions and meet your exact needs. Very friendly and extremely knowledgeable. The brand new Kia 2024 we purchased is perfect. A dream.

Review №31

2024-06-11 11:20:09

I haven’t purchased a new car in 8 years. This was the best no pressure sale I have ever made. It was truly a pleasure doing business at Roseville KIA. They treat you like family.

Review №32

2024-05-10 17:31:38

My overall experience was great and I love my car! My salesman was patient and helped me to find the right car at 3 different lot. I couldn’t be more happy and definitely my mind is in ease that I’ve chosen the right car and the right payment plan.

Review №33

2024-07-04 22:33:04

The worst experience EVER!. Believe the reviews on Roseville Kia and dont waste your time. First, the cars were dirty, one 2021 Kia Sportage had a smell in the car, and was not clean at all. Then they pulled around another one, and that car was not clean either. The finance folks are a joke, $700 dollars a month on a used car with 30k miles on it. Omari was the only reason I even entertained buying a car from this company. He was amazing, but Chad and the finance team should be ashamed of themselves. As I was sitting and doing an application on one car they allowed another salesman to have his clients also put in an application for the same car. The salesman didnt even ask if I was going to buy the car. He had his clients type on his laptop to get their application in. The judgement is real! While I watch the finance team cater to the other clients, they didnt even ask me twice. Then Im explaining to Chad what I am witnessing but I can bet he did nothing about it. Its sad. Ill be sure to buy elsewhere where I am not judged and people on a finance team really care about the experience.I wasnt going to leave a review but the company keeps sending me messages so here you go.

Review №34

2024-06-21 17:20:35

Your service department is very pleasant very nice very quickly on their work Tyler at Roseville Kia and the auto mall is outstanding. He’s very polite very understanding on top of everything and he gets things done.

Review №35

2024-05-10 15:52:42

Well, guess were not going to be buying a new Kia. We recently had our engine replaced due to a recall and now the transmission housing has gone out and theyre not willing to cover that even though it most likely went out because of the engine swap. Guess the new car is definitely not coming from Kia and we dont recommend them. Warranty work, customer service and overall experience with them has been very poor even though the product is fairly decent. Hope the next car company we work with is better.

Review №36

2024-04-28 01:07:18

We are so pleased with our experience. Our salesman was Tyreese. He was GREAT! He wasnt pushy he was very honest, we asked questions about the Kia makes and even had questions about the competitors makes and he gave them praise and discussed their options with us as well as the Kia makes which helped us make an informed decision. He sat in the vehicle and showed us all the bells whistles which I havent had a salesperson do this since I bought my first car the the 90s.He won us when he actually called my husband back after my husband called to inquire about coming in to test drive. We had to cancel our appointment and he called us back to reschedule which is more that any other dealership and salespeople did so we decided to go see him first before we shopped the other dealerships. We liked the fact he was just as interested in us as were were in looking at Kia so we decided to go see him first and we were happy we did- we didnt go anywhere else.

Review №37

2024-01-09 00:18:08

We had an excellent experience at Roseville Kia thanks to our salesman Denario. His professionalism and knowledge made the car-buying process smooth. Were delighted with the service and appreciate Denarios assistance in finding the perfect car for us. Highly recommend working with Denario at this dealership and very happy with our new Sorento!

Review №38

2024-03-30 03:39:55

The customer service I received was amazing. I can’t say enough about how fantastic Joy was. The part on my car took a while to come in, and she always kept me up-to-date on what was happening and what to expect. No surprises!

Review №39

2024-05-11 01:54:57

Had such a great experience getting my new Kia Sorento! Manny was such a great salesman and was so informative through the entire process. Chad was great to work out a deal with. Highly recommend!

Review №40

2024-03-04 08:54:09

I went in not expecting much since I knew my credit wasn’t that great but thanks to great people who helped I was able to walk out of there with a car. I don’t think buying a car could gone this easy elsewhere. Everyone there was really helpful and explained everything very carefully and thoroughly. Not once did I feel pressured by them, they even worked with the bank to lower my down payment. I will definitely be recommending family to go shop with them, & will visit them again when I need a new car.

Review №41

2024-05-18 00:17:47

My friends at Roseville KIA were the best! I felt supported in making good decisions throughout the purchasing process and confident the car I chose was right for me. Special thanks to Jadon for his patience with me and thanks to all of the Roseville KIA family.

Review №42

2024-06-26 04:12:54

Everyone was really friendly and went out of their way to make our experience a fantastic one. Arthur went above & beyond and communicated very well about a Kia we had been waiting for. This is our second Kia (have had Toyotas, BMW’s, Audi’s, Chevy’s, Nissans) because we loved our first Kia so much and (I’m not kidding when I say) the customer service is just about equal to the service we receive at BMW but with less cost. I’m hoping I love my new Kia Carnival as much as I loved my Kia Sedona (I miss that minivan and probably should have held on to it longer). Thank you Arthur for all your help & patience with me.

Review №43

2024-05-16 17:56:00

I needed an oil change service and tried using the Kia app which said someone would get back to me in 24 hours. Did that twice and no contact. Called the service dept twice over a period of a couple days with no call back. I called the customer service line and left 2 messages.I was headed to the Roseville dealership to set an appointment and to express my dissatisfaction when I finally got a call back after a week or so of trying.The oil change service and recall part was fine.Hopefully, this is not a common issue with the Roseville dealership.

Review №44

2024-07-05 13:55:57

What was going as a horrible day my roommate suggest I go to Kia. I only knew horror stories about Kia’s but hesitantly I went. The sales person Philip was very nice and understood where I was coming from. I loved my Toyota. Phillip however had talked me into a test drive of a new Sportage. In comparison to the RAV4 it’s absolutely a total upgrade. However the only model that comes with the smart cruse control is the “Prestige”That was a huge selling point for me and I really didnt know what to do.I reached out to the team at Kia, spoke with Arturo in finance first. He suggested I call and speak to Christian.I reached out to Phillip and he said he would look into it.I called and spoke to Christian and he sympathized with me. And allowed me to come and allowed me to come and get the car I wanted!I am truly grateful for the team at Roseville Kia! And I absolutely love my new Kia!

Review №45

2024-06-27 23:03:54

I really had not figured on actually purchasing but Richard was so low key and such a gentleman! He was able to get me a good deal and I walked out feeling great and with a brand new beautiful Kia! No pressure and not having to deal with five different managers made this buying experience actually pleasurable!

Review №46

2024-06-05 18:24:55

My experience was great. The staff were all really very helpful. I was able to test drive a car while I waited for my own car to be serviced. I gained lots of information .

Review №47

2024-06-27 03:55:12

All of the staff were very professional, knowledgeable, transparent and friendly. Would recommend purchasing a vehicle through this dealership. Went above and beyond were other dealerships would not.

Review №48

2024-06-05 17:07:16

We have been looking at the new 2024 Kia Soul and stopped by Roseville Kia to take a look and they had just what we wanted. Our Sales Consultant, Vishal was great. No pressure! kind,friendlyand informative. Everyone, from the Sales Mgr to finance were awesome. We would recommend Roseville Kia to all for great no pressure service !! And BIG thank you to Vishal!!

Review №49

2024-03-21 05:00:40

I took my car in to get serviced and had the pleasure to be helped by Joy. She was so professional, so sweet and so thorough. She explained every detail and was so bright and cheerful. Kia of Roseville is lucky to have her as part of there team, I hope they take as good of care of her as she does there customers.

Review №50

2024-04-02 19:19:36

The team at Kia Roseville was excellent to work with and went above and beyond to come to a deal we could all agree on. Arthur and Razi were very helpful and gave me the VIP treatment. I am so happy with my purchase and cannot thank Roseville Kia enough!

Review №51

2024-03-17 04:56:59

Joy, my Service Provider, is excellent. She explains everything and make sure you understand the process and what will be done on your vehicle. She kept me in the loop the entire time. It was a pleasure meeting her and having her handle my service issue.

Review №52

2024-05-02 22:26:39

Had a great experience today with sales rep, Arthur at Roseville Kia. He was the first greet me at the tent in the front and found the perfect car from my list of wants and needs. Better yet, even with crazy interest rates, he was able to find a deal that met my budget. We bonded over fur babies during the test drive. Great expereince.

Review №53

2024-01-26 23:41:47

Although, I had a long day as I waited for my vehicle to be repaired, the wait was not too bad. My Service person, Hector Flores, kept me apprised of how well the repair of my catalytic converter was going. He and other members of the Staff were very attentive, offering snacks and water to me and my friend, who had gone with me to keep me company, since we knew it would probably be a long day. Everyone was very nice and welcoming. I am very pleased with how well things went, and I would gladly recommend Roseville KIA to my friends, family, and anyone else looking for a KIA repair shop. Thank you!

Review №54

2024-06-19 16:04:53

I leased a car here in 2020 and had a 5 star experience. So of course, I went back to lease another vehicle in 2024 and things have changed since its under New Management. They kept trying to sell me a car with add ons, secondly, I asked for particular lease figures and they kept bringing me back a worksheet with different terms. Worst of all, the sales manager said that Kia requires a minimum down payment, which is a blatant lie and has no idea how leases work. This was my 5th lease and its best not to put anything down because most leases include gap insurance (read the fine print in the newest Kia Lease Guide, Section 101; Why Lease: GAP waiver benefits are included in all Kia FinanceAmerica leases at no additional cost). Went to a different Kia dealership, got the car I wanted with no add-ons and you guessed it, no money down.

Review №55

2023-07-18 22:53:15

I love my Wolf Grey 2023 Kia Sorento SX with light grey interior. I think the sales reps and finance staff did a wonderful job of selling this SUV. Theres so many options in this Sorento that you feel like youre in a luxurious car. 10 out of 10 for the Roseville Kia Dealership and there staff. I will definitely go back in the future.

Review №56

2024-04-01 04:34:41

Joy was amazing! She was on top of it and the communication I received from her was perfect. NNot too happy about the actual service process since it took over 2 weeks to get my car fixed but I’m glad I finally have it back. The dealership did everything they could but had their hands tied because Kia had them download updates over and over again. It also took over a week to have the part they needed to fix another issue I was having. Very frustrating on all sides I’m assuming. Not fun to pay for a brand new car and not be able to use it for half a month but hoping this won’t be the case again.

Review №57

2024-03-03 00:27:41

Had a wonderful experience test driving the Kia and was given a great offer to purchase. All of the sales persons were very accommodating and they answered all my questions.After I purchased the car they worked with me to set up the electronic equipment and worked through the various modes. They offered to assist me with questions after I went home.Overall a very satisfying experience!!

Review №58

2024-06-27 19:50:21

Beware of the Roseville Kia Dealership. I had a horrible sales experience with Christian Hurtado, Chad Matz, Christian Costello, and Veng Vue.Sales mgrs Hurtado, Vue, and Matz and the finance mgr. Costello told us the following:We informed all sales managers that we had our own financing with a 6.5% interest rate; however Hurtado, Vue, Matz, and Costello told us in order to receive the $7,500 Kia incentive, we’d have to use Kia Finance America. We later found out our lienholder was B of A, not Kia Finance AmericaManagers said the purchase of the LoJack tracker was required to purchase the car.Managers submitted the customer satisfaction survey without our authorization.Managers told us in order for a smooth loan process, it was better to use our mailing address rather than our physical address since our driver’s license listed our mailing address. This resulted in an increased sales tax and delay in submitting our clean energy rebate application.Managers initially offered us a 8.99% interest rate with a 84-month term even though our FICO score was over 800Mr. Costello submitted our loan applications to several credit unions that required a membership or Sacramento residency. We received denial letters stating we failed to meet their criteria. In my opinion, this reckless submission illustrates Mr. Costello’s lack of oversight.Roseville Kia included in our sales package a “cheat sheet” directing customers on how to respond to survey questions on their customer sales experience.

Review №59

2024-06-10 17:49:14

Sold me a used car that has been in the shop 6 times within the first year of owning it. Spent 12,000 dollars in repairs so far. Kia refuses to help out. I spoke with the Manager Christian, he told me they would help, reduce fees, etc. and then had me look at other cars for a couple of hours. We filled out paperwork and then he sent a salesman into the room to tell me there was nothing they could do. Terrible place to do business.My fault for buying a used car, but there should definitely be some standards for which cars they sell.Do yourself a favor and buy your car anywhere else.

Review №60

2024-03-07 05:03:08

Our experience at Kia Roseville was absolutely great. The sales team went above and beyond to make sure we found a new car for our growing family. They provided us with multiple options and at the end of the day, made us feel extremely conformable in what is usually considered a stressful life event. Highly recommend Kia Roseville!

Review №61

2024-04-28 00:23:42

First time getting my car serviced at this location. Bianca in the service department really came through. She called another location and got the parts I needed and squeezed us for a last minute appointment. Our family is super appreciate of Bianca and the Roseville Kia service department. Our car is running like it’s brand new.

Review №62

2024-02-23 02:09:33

Drove almost 2hrs to this location, specifically since they had a couple cars available that I was interested in. As soon as I pulled in I was greeted by salesman RB, and quickly we were in a car test driving. After a test drive with RB, and later salesman Jadon, I was in the Kia branch looking at some numbers. Once I narrowed it down, it was a battle to get the car at the cost I wanted, but low and behold with the help of Christian & Abel, we were able to come to an agreement. Steven from financial made the process even faster and more comfortable, reassuring me this was definitely a great choice of a dealership to come to. All around Roseville Kia was an excellent choice to buy a new car with an amazing team ready to serve and assist your needs.I commend you all gentlemen, keep up the amazing work!

Review №63

2024-04-19 20:37:28

Eddie greeted me as I walked in. He was very courteous and friendly and went the extra mile to get me everything I requested. I had an 8000 mile service for my new Kia and I was in and out within an hour. That was perfect because I was working while waiting for my service to be completed. Thank you Eddie and thank you Roseville Kia!

Review №64

2024-03-02 19:21:07

I just want to say THANK YOU to all the staff members that fixed my car at Kia Roseville. My extended warranty didnt want to honor my warranty because they found a loop hole ( make sure you keep all your receipts when getting an oil change from anyone) but the warranty was still good. The young lady at customer service ( I think her name was Bianca. If not I apologize. I forget names) she was very kind and extremely helpful. My warranty was honored and I received a new motor. Thank you to Blanca~ Dave from Auto Sense ~ and every single person involved in replacing the motor to my car. Every one of you were a BLESSING to me and my family. I pray God BLESES you and your family as well. 🏅

Review №65

2024-05-11 01:42:48

I recently purchased a 2024 Kia Sportage from Ali G at Roseville Kia. This was the most delightful experience Ive ever had when purchasing a car. He was absolutely wonderful. The entire process from selecting a car to test driving to working out the deal went extremely smoothly. If youre looking to buy a KA, I would highly recommend them

Review №66

2024-06-12 01:59:42

Error with caution the sales people are extremely aggressive with their sales tactics. They had myself & family there for almost 8hrs. I basically bought a Lemon. Purchased a 2016 Ford F150 with 92k on the dash. So I bought it because it was within my budget, fast forward 6 months after said purchase & the motor blew, then they said would not take the truck back & tried to offer a whole different loan on a completely “new vehicle” . In which would have left me with 2 different loans Red flag! I had no warranty offered since it was a used vehicle & sold “as is”. They did not want to help with the cost to replace the motor. I would not recommend buying a used vehicle from Roseville Kia that is not a Kia. Lesson learned on my end. I wound up having to come out of pocket with 10k for a brand new OEM 0 mile crate engine (Labor & additional parts included). One of the sales managers sent me business appreciation text for purchasing the vehicle. I let him know what wound up happening with the motor & the dude said “it sounds like you won with the new motor”. I think anybody would agree that having to replace a motor 6 months after purchasing from a dealership isn’t necessarily a “Win”.

Review №67

2024-02-13 23:19:28

I had a seized engine that was part of a campaign/recall on my 2015 Optima. I was anxious and frustrated but Joy was so helpful, communicative and walked me through every step. What started out to be a bad experiment for me quickly started to feel more like I was in partnership with Kia Roseville. Joy this experience bearable but I also want to thank the technicians, who after receiving the engine part, quickly completed the repair work. I am grateful for this team.!

Review №68

2023-09-02 22:40:12

Ive been a returning customer of Roseville KIA for years now, and I am very satisfied with the quality of their vehicles and the service they provide. I am an E.V. driver, and so far, Roseville KIA has provided the best conditions for what I am looking for!This year, August 2023, I wish to especially highlight professionalism of Roseville KIAs associate,Ali Goibnazarov. He has provided an excellent and professional conduct in assisting me and my family in a search for our next electric vehicle. His knowledge of fluent Russian is especially helpful. I also appreciate the rest of the staff that contributed and participated in this process.

Review №69

2024-04-21 04:25:00

Our salesman Jeff was great. He went above and beyond for us. He was very patient and informative. We will definitely return the next time we are in the market for a vehicle. Thank you Jeff!

Review №70

2024-03-09 16:56:57

I needed a car rekeyed, and my local Kia service was unable to do it until the following week, but Roseville Kia was able to fit me in on a busy Friday. The staff that I encountered were all very friendly, polite, and easy to talk to—a wonderful experience overall!

Review №71

2023-08-13 20:10:34

Had a wonderful experience at Roseville Kia. Antonio was the salesman and he couldn’t have been nicer or knowledgeable. Once we discussed what I was interested in finding, he found the perfect car for me. The entire team was also friendly and professional.

Review №72

2024-02-02 22:31:37

Took car in for manufacturer’s recall repair. Service advisor said 2 hours. After 3 hours I called. She did not call as promised when car was ready. Person at parts counter had business cards for dog training (personal business?) on counter. Not professional, Generally employees are not attentive to customers.

Review №73

2024-02-19 01:40:38

We worked with Arthur and he showed us quite a variety of vehicles… We settled on one and he got us right in to do the buying! The dealership was clean and the customer service was casual and kind. We can’t say enough good things about our experience with Arthur. He met us where we were in our excitement and made sure we were getting exactly what we wanted. He understood the importance of my need for “pretty and sassy,” and answered my technical questions as well. He gets an A+ from this teacher!

Review №74

2024-06-25 14:51:48

Austin O. Was able to get our family into the car we wanted at out sown payment budget. If your buying from Roseville Kia please ask for Austin O.

Review №75

2024-06-07 23:08:06

This was an appt at KIA Roseville to replace the hydronic control unit (recall item) on my KIA 2014 Sorrento. I avoided KIA Folsom intentionally. The recall appt took about 2 hours, because they also did a multi-point inspection, as standard procedure. I was glad they did, because I needed oil big time, and they warned me that my two front tires are less than 2/32 of an inch. KIA’s are known for using oil, and I had not stayed on top of that. Although I got the oil change and tires replaced elsewhere, I am grateful that they brought this to my attention. And Thank You for the free car wash!The only major problem I’ve had with my KIA is the pearl white paint. I’ve had it repainted in different sections 3x’s since 2020.Thanks California!

Review №76

2024-03-14 17:07:28

Everyone here is super friendly and helpful. I brought in my car with a request to look into an issue I was having which they were unable to reproduce. Instead of just saying it doesnt happen, they trusted that I was having the issue and tried a few common ways to fix the issue, which ended up fixing the issue.

Review №77

2024-01-27 01:25:45

Great service and great work. I’ve been using the maintenance through Kai since I got my car and I have to say they do an amazing job. And if they notice any concerns during any visit with your car they are very helpful with informations and explanations.

Review №78

2024-06-12 16:45:51

I was helped above and beyond. My family really needed this car and they really made sure I was set to continue to provide for my family! It was such a good experience and they were very understanding. I will always refer people to Roseville KIA!

Review №79

2024-01-20 23:51:28

My salesman David Rogers was exceptional. He was knowledgeable and professional at no time did I feel that he was pushy? I was happy with the amount I received for my trade-in and the entire team made it a very pleasant experience! Would highly recommend purchasing from this dealership!

Review №80

2024-05-30 20:05:42

Joy and the Roseville Kia team made getting a new engine hassle free. They handled everything super fast and kept me fully informed along the way.

Review №81

2024-04-02 01:35:54

Jackson was wonderful to work with during our car purchase. He was knowledgeable and professional. Very kind to our daughter and was helpful throughout the process.

Review №82

2024-06-05 03:59:22

If I could pick no starts I would. They are happy to sell you a vehicle but when it comes to fixing issues they are no help. Car went into the shop and I heard nothing from anyone, was told my technician was out of office with no word of what was wrong with my car, can’t even tell you how many times I called and was sent to leave a message, or I would get a call back and then was told they were too busy because of memorial weekend. I had to show up on a day I worked using my boyfriend’s vehicle since my car had been there for a week in a half just to get answers. Talked to over 3 people until the 4th person who was Trampus. He is the only person who actually listened and was apologetic to the whole situation and told me what was going on with my vehicle. He was able to give me answers and my car fixed in one day, after it being there for 2 weeks. I give Trampus Bettencourt 5 stars as for everything and everyone else I briefly talked to no. Horrible customer service, but grateful for Trampus.

Review №83

2024-02-25 04:33:51

Never imagined purchasing when we went in, but everyone was very friendly and knowledgeable about their hybrid/electric cars. We were introduced to Adam Winter, he knew everything there is to know about their cars and more! He made our purchase easy and stress free! Thank you!

Review №84

2024-03-04 23:26:45

This was my first time taking my Sorento SUV for servicing and was very pleased with the courtesy and professionalism of my service adviser. My car was well serviced and then she got me connected with a gal who helped my wife and I with the Kia access app and phone syncing. We appreciated the extra mile Roseville Kia went to help us! Thank-you!

Review №85

2024-03-13 03:31:25

Wish I could give 6 stars. My credit is “challenged” at best. Kia gave me a great deal on my trade in. Enrique helped me thru the entire process.And yal, ask for Austin! Sales reps are usually so egotistical but Austin went out of the way for me and made the experience as easy as he possibly could! I’m SO happy with my new car!!!

Review №86

2024-01-17 19:49:56

Jimmy Hadley did an amazing job helping me get the EV6 I purchased. I not only have no regrets, I am extremely happy with my first EV, and I know it won’t be my last. I want to mention that management made it an exceptional purchase experience, and the dealership went far beyond my expectations in making the deal come together. I would highly recommend Roseville Kia to my family, friends and anyone who is interested in purchasing a new vehicle.

Review №87

2024-04-11 15:03:22

The service lady Marina was very nice and helpful and thoroughly went through everything.The waiting area is very comfortable and they have TVs and snacks and coffee and water Etc.I was there for an oil change and tire rotation and recall notice for a possible problem with clutch actuator fluid. They did all the work in a couple hours and there was no problem with the fluid. They are always sending me plenty of reminders before the scheduled time so that I dont forget it very good with Communications that way.One thing Ive noticed is the technicians apparently are not real careful about refilling the oil after its drained because when I get home I notice that theres a little bit too much oil on the dipstick above the full mark. I also noticed a hubcap was not fully snapped onto the rim.But I always have to make sure I tell them up front not to put in windshield washer fluid or gas treatment or air filters because they charge extra for that and I dont need it because I do that myself for much less money.Overall the experience was pleasant and comfortable, padded furniture and a place to plug in my computer while I used their Wi-Fi.I used the coupon online for $10 off.

Review №88

2024-05-18 00:25:03

Great customer care. They got our car back to us in a timely manner. Joy was wonderful to work with!

Review №89

2024-04-18 23:31:28

Kia Roseville service department fixed my AC blower motor control module and kept me informed of the status. Excellent customer service from Eddie and the appointment scheduler who got me in promptly.

Review №90

2024-01-27 22:58:37

Service advisor was great & kept me updated throughout my wait, however, the time it took to service my vehicle was a bit long. Their website advertises ‘never wait more than 60 minutes for an oil change, tire rotation & multi point inspection’ so I went ahead and scheduled an appt & decided to just wait for the vehicle since it wouldn’t take long. It wasn’t too busy when I got there so I figured I’d be in and out in no time. I ended up sitting in the waiting areas for 2.5 hours. I’m hoping this was just an off day & it’s a bit quicker next time.

Review №91

2024-06-24 18:12:29

Very friendly, very accommodating, made the experience enjoyable… thank you so much to service tech, and manager making a recall hicupp go smooth

Review №92

2024-03-28 01:54:00

Highly disappointed with the service department. Me and my Wife live about an hour north, my wife works an hour and a half away from this store. After calling multiple times and trying to confirm if my wife had accidentally left her wallet in her vehicle, we were told twice that there was no wallet. After trying to confirm a third time, they flat out refused to inspect the vehicle again. Thankfully my wife managed to make it to the store in time to check the vehicle thanks to the sales department allowing her to search her vehicle. And there it was on the front seat. Again, multiple phone calls and an extreme lack of urgency to help us. And although they did not treat this with ANY urgency at all, my wife had an urgent need for her ID due to her needing to catch a flight the following day. Straight disrespectful to lie multiple times about not having the wallet upon supposed inspection. Ridiculous.

Review №93

2024-02-20 06:53:22

I loved the employees and how welcoming and caring they were ! They took care of use and went above and beyond ! This place feels great! RB was an amazing salesman knew his cars knew a lot of information of the one we wanted to kept us entertained! Reza was so nice he went above and beyond to meet our financial needs everyone one was very helpful and kind

Review №94

2024-05-30 21:40:12

Brought in my car for the drivers seat not going up if reclined. My car was returned with the seat significantly further back (very uncomfortable to drive) and a 2-3 day part delivery. 6 days later I check back in and the part will not arrive for a few more days and the next available appointment is a week later. I find it poor customer service to return a car not the way you found it and turn a 2-3 day fix into two weeks.

Review №95

2024-04-08 15:33:24

Everyone was very kind and respectful. The team went out of their way to ensure our expectations were met. All in all, a great car buying experience.

Review №96

2024-05-21 18:49:30

May 2, 2024 ~Very Nice Friendly Service AdvisorAnd My Technician guy need to be more careful on leaving a part cover outAFTERinstalled my RECALL HECU FUSE ~I know the cover part was BLACK as it was placed n found on the FRONT of my engine AFTER closed the hood 🙄as I had the SAME problems a few times happened at ..Folsom Lake Kia ( they make several mistakes n loosing parts out on top by the windshield ~(( LITERALLY ! The Folsom Lake Kia kicked me out as they DONT 👈🏼want me there anymore DUE Poor, unrespectful to treat me badly as Im DEAF with regard as 1 of the horrible service dept.employee was cruel to me EVEN thou my appt. was for Oil Change as arrived on times BUT He took that out on me as a gruesome stinky mad attitude on me 🙄 )) EVEN after Im lucky with that RECALL ENGINE installed on with an nice other Service Older Guy I had . ))Its ONLY 3~ Service Advisor since its a SMALL drive thru that why . I was unhappy of 1 of the Service Advisor guy discrimination on ME . NEVER 👈🏼 go back there again, POOR TEAM WORK can NOT 👈🏼 fix n do the job right ~ ))SO now I see 🆕 changed at Roseville Kia doing much better now, Thank for keeping it up 😊Technical Service Dept. do makeCARELESS mistake. They go too fast or NOT 👈🏼 put it on a safe place where it can be recognize the color of loosing a parts out . I told my Services Advisor that gotta be more careful as I came back again And Showed this to my Service Advisor in which he did took care of it to go get that SAME Technician Guy to find where it belong the left out cover parts go to . 😉As far Id the right thing to bring back and check my engine because I had problems before as its NOT 👈🏼the 1st tymes . Give you a 4 STARS 😉

Review №97

2024-06-25 03:46:07

Joy assisted me today. She is always kind, patient, helpful and knowledgeable. Theres always a good experience when shes there!

Review №98

2024-02-28 22:32:26

Joy’s customer service is the best! Very nice, courteous and professional! Attentive and kept me updated through the process. Seriously her parents nailed it on her name! It’s a joy to work with Joy! Thank you Joy!

Review №99

2024-04-21 06:55:24

I have always been very pleased from day one with the service of Roseville Kia! When I bring my vehicle in for service they have always been very through checking my car and advising me of the status of my vehicle service.

Review №100

2024-03-05 05:49:03

I bought a Kia from here that ended up having engine problem, not only did I mention that I was in a bad predicament of not being mobile trying to go to school and work from a recent car purchase with the same issue. This dealership did the same thing and sold me an unreliable car, on-top of that they charged me $800 for a fix-a-flat down payment. Furthermore I continue to get harassed by the sales rep after going In after being told I can trade in the vehicle they sold me I do not recommend this place to anyone looking for honesty about vehicles. Jon Tafolla harassing me and my fiancée continually after sending messages to stop reaching out to us !!

Review №101

2024-04-04 15:08:43

The worst customer service ever! Bianca continuously lied about the status of our vehicle, kept changing her story about what has happened with our vehicle, provided me with inaccurate paperwork, and this is after having our vehicle for 9 days. She also never responded to multiple inquiries for updates on my vehicle. I will never go there again and will urge every person to avoid them at all costs. They insisted nothing is wrong with my vehicle even after acknowledging that there is something wrong with it. They just refused to fix it under warranty. Then the manager tried to drive our vehicle home to his personal house in yuba city to hear the noise which according to Bianca he has already heard and acknowledged the loud engine knock, but insisted it was normal.

Review №102

2024-02-02 22:14:50

Impressive and top quality service was delivered to me by Joy! She really lives up to her name! She went above and beyond to make sure I was completely satisfied. I’m very appreciative of the expertise by the mechanics and the wonderful hospitality provided by JOY!

Review №103

2024-03-27 14:03:32

One of the worst dealers ever, they mark the cars up $ 7500 pandemic fee,and pandemic is over. They use high pressure sales tactics and try to get you to sign a deal right then and there, when they dont even have the car. Made appt for a test drive, salesman that set up the test drive wasnt there like he said he would be . We ended up getting the exact car we wanted for 10 grand cheaper at another dealer ! Will never do business with Roseville Kia !And the reply is a example, I have got over a dozen calls and txts in last month, after threatening action and telling them no more, I get a letter in mail yesterday from them . I am sorry for the bad review but it is well deserved !!!Why would I call you after that? I emailed the sales manager telling them to stop hounding us, and I now have all your phone numbers blocked ...

Review №104

2024-03-05 04:05:36

Awesome experience at Kia Roseville this weekend! And we walked away with our first electric vehicle! Thanks to the sales and finance team for their excellent knowledge and service.

Review №105

2024-06-24 20:45:31

Fast and friendly and GREST coffee :) Joy is the best and knows how to meet customers where they are to get their car taken care of.

Review №106

2024-03-03 02:30:43

I dealt with Jonnathan T in the special finance department today, AWESOME, everyone there is so nice and welcoming, they had me in and out faily quick. Today was a very busy day for them, I shopped around a lot and they had a great selection, the pricing was very fair, and they earned my business with their promptness in calling me back and giving me many options.

Review №107

2024-02-08 22:57:25

Extremely horrible service. Yesterday, I had my 2017 Kia Sorento car serviced in this location. The lady in the service center had no clue in explaining the issues found during service. Whats the point of having someone as service representative who dosent know or have knowledge on car issues. They were so hurry in closing the service center and dint answer any of the concerns I have. Today again my car engine light is on and is cranking on. Tested if battery is an issue and apparently it is not according to battery plus after they ran few tests. So we are relying on them (kia service center) to debug the issue and paying premium for it and they are delivering zero results and poor service. All they did was oil change and charged bomb for it. I could have got that elsewhere. I would caution everyone to not use their service and save your money going elsewhere like Midas.

Review №108

2024-01-10 02:15:49

I went in to test drive the sportage hybrid and Chester was there to help us. Chester was very knowledgeable of the car and super friendly. He was there with us the whole time and made sure we were taken care of. I would also like to thank Rasi and Abel for helping to make it happen. Now I have the car I wanted and I absolutely love it! Thank you so much Roseville Kia!

Review №109

2024-05-21 02:32:29

Everyone I personally came into contact with was very kind. I had my daughter who was 1. She was kind of everywhere. All the staff stopped to say hello. I definitely recommend this place.

Review №110

2024-03-29 21:08:19

Recall work was all done in about 30 minutes. They have a nice waiting area with some coffee and chips.No push to buy other services. Very friendly and professional.

Review №111

2024-04-27 00:42:11

Excellent experience at this dealership. I hate buying a car and Gage made the experience pleasant. Everyone we dealt with at the dealership was knowledgeable, friendly and courteous. Definitely recommend this dealership.

Review №112

2024-05-31 21:49:46

Kia Roseville always has the best customer service. They are quick to get your car serviced and keep you informed throughout your service.

Review №113

2024-01-27 02:00:49

Wow! Amazing ! I’m so totally happy Kia of Roseville got me in my very first Brand New Car, even when my credit is not so great . Kia of Roseville gave me the opportunity to build my credit with No Money Down! How exciting is that ? If I can do it anybody can. Thank You Kia of Roseville you staff are wonderful and do everything they could possible in my favor. CHECK OUT KIA OF ROSEVILLE 5 Stars

Review №114

2024-01-22 01:17:43

The people were really nice. I thought we got a good deal. However two salesman really messed up because they didn’t know of a specific feature we really wanted on our new car. Long story short, this big mistake caused us to purchase and return a car. Then make a 2nd purchase. This entire process took 8 hours. Obviously, that’s a lot for any consumer to go through.

Review №115

2024-03-01 02:00:37

Cris did and excellent job with me finding my fantastic new Kia K5! He was able to help me throughout the whole process with getting my first car from a dealership!!! Razi was very helpful as well!! I’m so happy with my new car I got from Cris!! Thank youuuu!!

Review №116

2024-04-15 20:29:57

When I arrived parking was easy and when I got inside I was served quickly and with a smile. I received a text about 1 1/2 hours later telling me it was done. I couldn’t be happier!

Review №117

2024-04-29 05:57:07

Had my Telluride serviced. Oil change, tire rotation, a couple filters changed. Ask how long he estimated it would be and he said an hour and a half. It was done in an hour and a half.

Review №118

2024-02-06 23:15:29

They installed a recall item . Then l was told the cabin filter needed to be changed. I was given a price that l heard to be much less than the final $99.00 charged. I knew the filter cost around $10.00. So when the final cost came to $99.00, l told the service man they were Damn Crooks. I indicated they got me that time, but it would be the last time. I will never bring my Kia Soul to the Kia Dealership again. I will go out of my way to tell everyone l meet just what l think of their over charging!!!

Review №119

2024-02-18 17:51:07

The staff at the salon are amazing. The manager Ali is responsive, professional, works quickly and clearly. I loved the atmosphere in the salon. Thank you for making our dream come true!

Review №120

2024-01-15 22:34:02

I came in for an oil change and tire rotation on 1/9/2024, and Joy was my advisor. Thank you for going into such detail regarding my vehicle health and being so genuine. I truly appreciate your assistance Joy!

Review №121

2024-01-11 01:09:38

My Kia soul broke down Christmas Eve and I wasn’t able to get it into the shop until Tuesday 27th of December and I called Kia Roseville and the Pleasant voice on the phone was representative Joy. When it all happened I was thinking it was gonna take my car a couple of days to get in and get fixed but Joy was so calming to me to get the car in that day. Didn’t get to work on it for two or three days but I did get it back but Joy was very helpful in getting me through the process.

Review №122

2024-03-22 20:36:12

Joy at Service was very nice and helped with my concerns. Everything went smoothly and I appreciate they didn’t pressure me to purchase anything I didn’t need/want. Will absolutely come back for future service!

Review №123

2024-06-09 23:06:08

Everyone was super friendly and helpful! Nikita was great as well as Jeremy. They made the process quick and easy.

Review №124

2024-04-09 18:12:15

11 am appt for an oil change and filter and tire rotation, it took 2 hours. Went and asked after 1 hr and 10 mins and was told it would be done in about 7 mins, 25 mins later it still was not done. Do not schedule appts if there is not the availability to actually do the service at that time scheduled.

Review №125

2024-05-02 00:28:07

Joy was very professional and very personable at the same time. She is helpful, answered all my questions and made sure my service was prompt and kept me informed almost every step of the way.

Review №126

2024-03-14 17:48:30

I was going to leave well enough alone but kia roseville keeps bugging me to send a review, so here it is. First, the sorrento they sold me brand new 7 months ago is 9k dollars under water. They offered to buy it back for 23k, which is 14k less than what I owe. I guess this is how much they think about their own product. Took it in for its first service and on the way there my car lost all its coolant. I informed them of this and eventually they recommended replacing the radiator for just under 1500 dollars. I decided I would just buy the radiator and put it in myself, because it wasnt covered under the warranty, and Im not willing to pay someone a thousand dollars to do what I can do myself. I went to pay for the oil change and they said it was $330? They wanted to charge me 220 dollars to diagnose my radiator problem. I dont think its fair to charge someone to just agree with them. I went in telling them the problem. They did wave the charge and my oil change was only $120. I went to the parts counter to buy the radiator and the guy said they didnt have one in stock? Weird because they were just going to replace the radiator for 1500. I had my car towed from kia roseville and I left. I didnt believe they didnt have a radiator so I called back later and just asked for it over the phone. The guy said he had to check to see if he had one in stock. He came back to the phone and said yes he had one and would hold it in will call for me. What? I drove back and went to the parts counter asking why they lied to me? The guy said his manager didnt want to sell the radiator to me because I had choice words with him about the inferior product I was sold. I ended up buying it and installing it in about 4 hours. I found a piece of porcelain in the bumper that came through the radiator and caused the damage. The reason is because the size of the openings on the bottom of the front facade. They are so big that the radiator and the ac condenser are completely exposed to road. I recommend changing the design because this will be more and more common. Any kia sorrento owners out there that have had to replace their radiator? I went out and bought a fine mesh metal screen and lined the inside of the plastic bumper so nothing can errintley fly in and take out the radiator or God forbid the ac condenser. I implore everyone that reads this to never buy a kia product, and for some reason you have to, dont go to kia roseville. They will sell you an inferior product that will be overpriced and holds no value while you own it. There you kia, you got your review. I had to give them a one star rating or I couldnt post my review?

Review №127

2024-04-10 23:30:17

My family came in recently and purchased a 2024 Sorento Plug In hybrid from Roseville Kia. Jeff, Chad and Christian helped us out with everything, and I can’t recommend them highly enough. They were all friendly. If you’re looking for a new vehicle, I highly encourage you to vo visit Roseville Kia, ask for jeff and you wont we disappointed.

Review №128

2023-02-23 19:56:22

What a pleasure dealing with Roseville Kia. The car buying experience was top notch. Than you to Omari. For the being a dream to deal with. And Chad Matz. You made it so easy to understand what I need to purchase and what wasn’t necessary. And Of course to David Rodgers and Jessica Romero. For supporting such an Amazing well trained staff. I can’t recommend this dealer ship more. There was no pressure to buy anything. And as a women buying a car on my own I was treated respectfully and not talked down too. My question were answered with out making me feel I didn’t understand. Well done to all. Thank you thank you. For making it easy.

Review №129

2024-06-10 01:43:22

Sales Manager Nikita Lebedev and Finance Manager Jeremy Kenny did an awesome job. Best experience in purchasing a vehicle.- Mary Lindholm

Review №130

2024-03-14 18:20:20

Friendly. Timely. Efficient. I will use again.But unless you love constant reminder text messages and emails. DO NOT use their appointments app. It was never ending, even when I unsubscribed and texted STOP. (Much like this request for a review)

Review №131

2024-01-16 00:25:58

Ash is such a great sales person for his first couple of days. He treated me as a friend and made sure all my questions are answered. Arthur and Razi also helped out get the best deal for me.

Review №132

2024-03-14 02:19:25

Never NEVER go to Kia Roseville! If I could give ZERO stars I would. I normally do not leave reviews, but my last lease (Kia Niro) was the WORST experience I have ever had. I am a manager in customer service and have been for years, so I have some knowledge here. I think what they did is illegal (per FTC), and there were several people involved (i.e. Abel Ceballos, Matt Heneberry, Jessica, and Sherrey, to name a few. They threatened send me to collection saying I owed money on a trade in, but Abel and Matt specifically said I owed nothing (I asked NUMEROUS times). They lied and said LoJack comes with the vehicle, along with a few other extras. I called Kia headquarters and they admitted that I was lied to but they cannot do anything as dealerships operate independently. They only tell truth by omission. They will purposely leave info out with the mindset that you didnt ask, so I wont tell. I tried to get the extras off and fight the 300.00 collections issue, but I was ignored, hung up on, passed on to numerous people, told the managers were not available or would call back (never would). They also stiffed me on 50.00 gift card promo. I never received 2 gift cards that I was owed. So the owe me over 400.00. I went into the dealership recently March 2024, and heard them do the same tactics to other shoppers, lying, trapping customers in the building, harassing them, it was AWFUL. Trust me, they will say anything to get a car sale. They will start off with high prices and add unnecessary fees (which is illegal in some cases, look up FTC dealer rules about fees). They treated me less than human and they should be ashamed. They harassed me via text and voicemails, etc. Again, trust me, stay away from Roseville Kia!

Review №133

2023-12-18 00:15:54

Everyone I interacted with at the dealership in the entire process, (from when I was “just looking” to ready to buy- which was about 2mo) was respectful and helpful. I appreciated the “no pressure” vibe, and how quickly the salesperson and finance manager were able to get me in and out of the dealership. Best car buying experience I’ve had; I would definitely return and recommend Roseville Kia!

Review №134

2024-03-16 17:31:30

Worst experience I ever had with a car dealership. Not going to say much but even when I tried to give them another chance they still failed me. Elk Grove Kia was more respectful and helpful.

Review №135

2023-12-09 19:13:31

Tyler is a knowledgeable and customerservice oriented service provider. I never have to worry about being offered services that I don’t need. I trust him. Service manager is customer service oriented as well and friendly. He ensures his customers are happy, and oh yeah! Love the nee coffee machine and being able to have a cappuccino while working, while I’m eaiting for my car.

Review №136

2024-01-26 18:33:32

This is our second purchase from Roseville Kia and continue to be impressed! Calvin and Steven were great to work with. Both very professional, knowledgable, not pushy, and made sure we were happy and comfortable with the entire process. Thanks again Roseville Kia, love my new Telluride!

Review №137

2024-03-13 15:52:00

We did not have the best experience. We were told one thing then when we got there got side swiped with a whole other story. So we wasted almost 4 hours at the dealership not getting what we came for.The salesperson also insulted my dad multiple times about his age; can you still drive, things like that.Was not happy with the experience at all.

Review №138

2024-05-20 17:45:22

I had a great experience when I took my Kia in for its 16K service. The staff was so friendly, answered all of my questions and was very knowledgeable.

Review №139

2024-01-25 04:58:29

Joy is my service manager and I absolutely love her. She’s so professional, friendly, has a great sense of humor and always takes good care of me when I come in.

Review №140

2024-04-30 01:07:51

Very happy with all the help and great customer service from Roseville Kia! Arthur was so helpful and very kind in helping us with our van purchase as well as being very patient!

Review №141

2024-01-10 22:22:55

Great at selling you a Kia, horrible afterwards. I got a brand new EV-6 and the Apple Car Play isn’t working, so it’s ridiculous that I have this super high tech car and I can’t even speak on my cell hands free. I’ve brought this up to them several times and they either don’t return phone calls or have no availability to take my car in. I used to have a Chrysler Pacifica and was able to schedule service online very easily . Here at this Kia you have to call the service department and they never answer. It’s pulling teeth to get anybody on the phone when you need help with your vehicle. I’m honestly regretting getting my car, as cool as it is, because of the people at Kia. I wouldn’t recommend this location to anyone.

Review №142

2024-01-03 00:23:20

Made an appointment online, got a confirmation email about the appointment. got to the appointment and was told i didn’t have one and that i must’ve done it wrong. showed them the confirmation email and then they told me it was a problem because i must’ve done it in the app and i shouldn’t have (which i didn’t but also that’s a kia problem not my fault). then they acted like they were doing me a favor by still accepting my car for the day but told us it would take over two hours for a simple oil change. i then when i managed to make it back hours later it took forever because i paid in cash and apparently that means we had to go to a special cashier who was already busy with someone else and so we had to wait a long time. it was not a good experience and im frustrated with the way it was handled.

Review №143

2024-02-29 16:12:24

Veng Vue, and Dan Gentry, were both wonderful to work with.They were kind and respectful, and made our purchase experience, so much nicer than experiences we have had in the past. We sincerely appreciate the professionalism, of Veng and Dan.

Review №144

2024-03-31 15:15:13

My team...yes, my team because they looked out for and took care of me, at Roseville Kia went above and beyond! Jadon got me into the car of my dreams...a 2024 EV6! He listened to my needs and delivered a treasure. Razi worked really hard to get me the best value possible and Christian sealed the deal and finished my outstanding experience by explaining everything in my contract! I couldnt be happier!

Review №145

2024-02-14 00:47:25

We had recall work done. Joy took excellent care of us. My husband and I both acknowledged that was the best customer service we’ve experienced in years.

Review №146

2024-06-08 20:10:47

This review is for Tyker in the service department. Had an appt at 7am this morning, Tyler provided me great customer service, went over everything in detail, provided me a car wash coupon without me asking for one. Definitely a great way to start the day.

Review №147

2024-01-11 04:14:43

The service team at Kia was absolutely amazing. They worked with me for months and were flexible, fast and happy to help when the time came for my repairs. Would definitely use their services again!

Review №148

2024-06-06 18:22:20

Bought two cars with Nikita L. here. New and Used was extremely happy with the customer service and the cars. Highly recommended

Review №149

2024-02-16 01:47:43

The Kia team was great with their support and service in selecting a new vehicle. I love my car and I’m grateful that my experience was so easy. Thank you Kia Roseville!

Review №150

2024-06-17 18:35:53

Very friendly and professional. Second time buying a car from Roseville Kia and got treated the same both times even though there were different people working there.

Review №151

2023-12-19 06:29:42

This is my second new car buying experience. Short story: I left with a car I hadn’t intended to purchase. I feel like we got a good deal and dealt with friendly and professional people.My mission was to get a Honda Pilot. I came here to be diligent about gathering information and firming up my opinion towards my first choice. As we toured the Sorento Hybrid it became very clear that the fit, the features and the bottom line price had the Pilot beat. The Sorento was our car! David helped us as we took our test drive and compared another model. Vang wrapped things up and put in a good effort at negotiating. Days later, I’m still feeling that we got a good deal for a car that our family will continue to grow in comfortably.

Review №152

2024-01-10 00:09:29

Had oil change and tire rotation. Was met by lovely young lady name Jasmine. Very kind and courteous. You can tell shes a people person and every company can use people like that. Jasmine is an excellent representative for your company.Deborah Schumpert

Review №153

2024-05-16 23:42:26

Eddie was Very courteous & professional. Eddie spent extra time we working on my phone connection in my Kia… I think we resolved it! I would say I received exceptional service at Roseville Kia! Thank you Roseville Kia

Review №154

2024-06-24 23:00:28

I was able to get an appointment the same day, they gave me a quote for how long it would take and they were spot on, and everyone was very friendly.

Review №155

2024-02-17 03:24:37

I love the Service Team at Roseville KIA! The team is always friendly and explains the work being done in a clear, concise way. The work is done quickly, and its done right.

Review №156

2024-02-01 01:00:04

Although they did help in getting my motor replaced through Kia motors, I was very disappointed upon pick up To see that a sensor was flashing on my dashboard and the technician never brought it to the service visors attention. He assumed it came in that way and now I have to bring it back to have them fix it.

Review №157

2024-03-16 23:41:53

I called 3 times to make an appointment. Nobody answered and nobody returned my call!I had to drive all the way to you to make the appointment!Once the application was made all went well but Im highly dissatisfied with the appointment process!I plan on buying another Kia Niro in the future but because of this experience I may do so at a different dealership!I took my Niro to have 4 warranty items corrected. They said I needed a system update to correct them. They said the update was not covered by the warranty and would cost $440. I reluctantly agreed. They did the update and none of the 4 problems were corrected! So I paid $440 for nothing!!!I WILL NEVER DO BUSINESS WITH ROSEVILLE KIA AGAIN!!!!!

Review №158

2024-02-17 20:54:58

We are very happy with our experience buying 2 Kia’s for our daughters !! Great Cars ! Also Great warranty with Kia !The staff at Roseville Kia are over the top friendly and accommodating !!Highly recommend !!TJ

Review №159

2024-05-23 00:07:55

Excellent customer service. Typical high pressure sales, but thats every dealership..they did work hard to earn business...and I believe I got a fair deal.

Review №160

2024-07-04 16:28:23

We had a great experience buying our new Kia, Roger was awesome!

Review №161

2024-06-01 22:34:31

From start to finish this was a very exceptional experience . The sales team, finance, and also detail and tech team all came together for a great experience !

Review №162

2024-06-07 20:56:03

I made an appointment for 7:15am, dropped car off early went to pick it up at 2pm and car was not ready live in Wheatland so wasnt able to wait. Very flusterating

Review №163

2024-01-27 20:04:17

Awesome experience buying my new 2024 Kia Telluride SX Prestige. Sales team are very cooperative and helped me decide the right car and we finished the whole deal in 3 hrs. I highly recommend Roseville KIA !!!

Review №164

2024-06-28 23:10:34

Marina in the service department was very helpful and had great communication throughout the whole process.

Review №165

2024-05-13 00:51:31

We had a nice experience last Wednesday with Isaiah Girón. We was very professional and very friendly.He made our day.

Review №166

2024-04-25 23:50:47

Joy was amazing to work with. Will definitely be returning when my next service is needed. Highly recommend!

Review №167

2023-06-19 00:27:11

Everyone was extremely helpful throughout the process. I was specific with what I wanted and they notified me immediately when it came in. Free snacks and water while we waited, too!

Review №168

2023-11-29 19:31:23

I had an appointment at Roseville Kia service department to look at a sunroof problem. When I made the appointment they informed me I had a recall for the back camera mounting bracket. They said they would take care of that at the same appointment. They said I needed to leave my car there for the day. I dropped it off and was called 2 1/2 hours later saying the car was ready. When I picked it up they said they identified my car as being in the recall and would order the part. I would be called in about 2 weeks to bring it BACK IN. The appointment could take up to 2 hours. I don’t even understand this process. If you knew I had a recall why would you not have had the part ordered and ready to install at this appointment? I had to wait 2 weeks for this appointment. I feel Kia thinks nothing of the inconvenience this causes. Not a happy customer.

Review №169

2024-06-20 17:36:06

The customer service is exceptional, the staff and team are amazing at the Roseville location! Arthur, and Chad are the best to sell you your car! Georgina in the service center is amazing too!

Review №170

2024-03-17 22:43:35

Great experience. Thanks to Chris as a no pressure salesman helping me get the car I wanted (EV6) and thank you to Rasi for helping he get the lease down to a price I needed to make it all work.

Review №171

2024-02-19 23:51:57

Joy was wonderful. Kept me informed every step of the way. When she said she would call she called. I’ll take my car there in the future and recommend them to friends and family

Review №172

2023-12-15 14:15:53

Felt very welcome when I arrived. Joy, who took care of me was very pleasant. Shewent over everything that was gonna be done to the car. The wait wasnt long. I was very pleased with the service.

Review №173

2024-02-05 20:32:33

Worked with Jasmine on a busy Saturday and she is so friendly and helpful. An amazing and quick maintenance day. Thank you to the service team!

Review №174

2023-08-29 19:53:11

I LOVED my experience at Roseville Kia. I went in with less than perfect credit, nervous, and unsure I was going to get a much needed car. Austin was my sales rep and he spent half the day with me showing me all the best & feasible options for me. He was so patient, funny, and very pleasant energy to be around. Most of all he made me feel comfortable and he genuinely cared about my situation. My financing options didn’t look so good and I thought I had no choice but to admit defeat and leave, but as I was just about to leave, Dan the Finance Manager worked a MIRACLE for me last minute and I got approved! I couldn’t believe it. DAN IS THE MAN! I really needed this car to take care of my elderly friend, and they made it happen! THANK YOU AUSTIN AND DAN! I can’t thank you enough! Highly recommend!

Review №175

2024-05-16 22:27:42

Roseville Kia was amazing,they found the problem and it was replaced under warrantee. I couldnt be happier with them. Great service department.

Review №176

2024-06-01 17:08:07

Very bad management. No appointment for months for a safety recall. Told me availability first and in next second said NO. Told me to go another KIA. When trying to make appointment on APP, nobody calls back. Beware of this service center’s standards.

Review №177

2024-02-11 21:52:44

I was told by Enrique Riki and Brian if I come in they would make me the deal I wanted . So I drove from far away at a moments notice with cash in hand, to find out it was a lie and that no manager had actually authorized the sale at that price . This place is full of liars . They play good cop bad cop with you and act like they had no idea what was happening .. they wasted my time and money . Shame on the owners for allowing this scam to happen . YOUVE BEEN WARNED .

Review №178

2024-03-21 15:39:41

Went in for a 135 mile service.Finished 2 hours early. Informed about recall. Very reasonable price for the work that I had done. Back in 7000 miles.

Review №179

2024-02-28 19:40:42

Brought car in for warranty work. Let dealer know in advance purpose of service. They didn’t tell the parts were not in until I got there and had dropped off my car.

Review №180

2024-02-02 23:41:57

Overall great. Need a little more focus on making it clear on rising much above MSRP s and addins. Added 4 hrs the day onto an already 5 hr day before for all parties involved. Enough said, luv the car!

Review №181

2024-01-22 22:57:11

Phillip Q. helped us with the purchase of our Kia Telluride. We had a great experience with him. He was knowledgable, courteous, and willing to work with us. Kia made every effort to get us the price we were looking for.

Review №182

2024-05-15 19:59:47

Great customer service. Service technician was prompt and very helpful getting me in and out. Thanks guys and look forward to seeing you next time.

Review №183

2023-12-15 01:16:00

Excellent service by the intake person (John). Represents this establishment well. Concerned about the service: tire rotation was enumerated as an element of 30k service. I am concerned that it did not happen. Before tire rotation right rear tire had a green valve stem cover. Still there at the right rear. What else would be listed but not done. I wouldn’t know but I’ve got real doubts.

Review №184

2024-03-29 04:40:06

It was a very smooth and pleasant experience buying from Roseville Kia. Omari and the sales team communicated well and were knowledgable, upfront and professional. Thank you!

Review №185

2024-05-06 00:18:35

Jadon was great to work with, he was very informative and helpful in us making a decision on our Kia purchase.

Review №186

2023-10-15 02:41:56

Great experience with our new car purchase!!! Our salesman, Arthur, was friendly but never pushy. We had our two year old son with us and Arthur had him belly laughing! :) He made the entire experience very enjoyable.

Review №187

2023-09-25 22:13:08

I was very pleased in my purchasing process. I worked with Cameron in buying an EV for commuting purposes. I found him to be pleasant, transparent and a very reasonable negotiator. He listened to my family needs and earned my trust. Steven in the finance department was outstanding as well. He made the doc signing phase enjoyable with his great personality. Both individuals were very authentic and a pleasure to work with. I would return to Kia Roseville. Thank you for a great experience, particularly for someone who doesn’t like to spend!

Review №188

2024-01-31 03:06:02

I all want to say is that I finally had someone who had knowledge and was able to answer all my questions, Joy has the best customer services I never had since day one .. I’ve been having a terrible experience with a lot issues with my vehicle and she made feel acknowledgement..thank you Joy

Review №189

2024-01-14 00:20:39

Adam was so great, I felt extremely comfortable and that’s all I wanted out of this experience with purchasing my first car. All my questions were answered, I wasn’t rushed and he took his time to ensure I got exactly what I wanted

Review №190

2018-02-26 03:01:17

I purchased a 2018 Kia Forte a little over a week ago and I couldn’t be anymore happier with my decision. Conner took his time with helping find the car that was perfect for me and in my budget. The manager Tony did an awesome job with getting me the best price. Everybody was very nice and great to work with. I will defiantly he going back the next time I am looking for a new car.

Review №191

2024-06-29 23:18:02

For the 30k mile service. Even was fine & the sales guys tried to sell me a new car. Lol

Review №192

2023-10-18 00:48:45

This review is for Joy Sanders in the service department. There is never a bad experience with joys outstanding customer service. Every time I schedule my maintenance or diagnosis appointments I always request joy because she is the definition of ABOVE AND BEYOND! Questions, concerns, she will always get you an answer, go over everything in detail, and make sure that everything is understood and never leave you hanging. It’s always a joy to work with Joy, she definitely lives up to her name and I guarantee if you have her handle your vehicle needs you will also share the same experience!

Review №193

2023-12-15 23:24:58

I received a notice of a recall part that needed replaced. I called down to Kia and scheduled an appointment for two weeks out to have the part replaced. When I arrived, I was told that if they didn’t have the part on hand, they would have to order it And I’d have to come back to have it replaced. I asked why if you knew I was coming in didn’t you order it then so it could be replaced and I wouldn’t have to make another trip down from Auburn. I was told they don’t keep that part on hand because if I didn’t keep the appointment, then they’d have parts in the back that aren’t being used and my response was so now you’ve inconvenienced me by making me come down to tell me to go home and I’ll need to come back when you have the part, this is very poor Customer Service. And the person helping me said, well we have to inspect the car to make sure it meets the qualifications for the recall and once again, my response was I received a letter and you can look up my records since I bought the car there and tell what my car is and needed, I’m extremely frustrated at this inconvenience!

Review №194

2024-02-14 05:11:19

Joy was a pleasure to deal with and kept me updated every step of the way keeping me informed of the repairs and parts being ordered and was always pleasant to speak to.

Review №195

2023-12-19 20:32:30

The sales experience was fund but the service since and the problems my are has experienced as a brand new vehicle are terrible. We were also promised when buying the electric vehicle that we would have a tow if we ended up somewhere where we could not get a charge however when our niro would not accept a trickle charge we were abandoned on the northern California coast and nobody would come get us.

Review №196

2024-02-05 01:28:48

I had the best service from Adam and Cameron who helped me get the deal I wanted. And great assistance from Speed Gonzalez in finance. Thank you Roseville Kia.

Review №197

2023-08-30 00:14:59

My husband and I had a great experience at this dealership! We worked with JP and he was very informative and attentive. I have a 15 month old and I am pregnant with twins so we needed to upgrade the size of our car and he was very helpful. He even got me Taco Bell to eat while we were finalizing everything! Would definitely recommend.

Review №198

2023-09-14 19:15:55

Had my Soul towed there and they took it in as what they called an emergency tow drop off. I worked with John who was efficient and he told me it would be about a week for them to look at it because they were busy and I didn’t have an appointment which I understood and fortunately, I have a second vehicle. They had my Soul ready to go home in a week which was wonderful! Overall a great experience.

Review №199

2024-05-07 22:56:51

First time customer. Service dept was great. Got my car out earlier than expected.