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Rooter Hero Plumbing & Air of Elk Grove in Elk Grove

4.9 (199) 9245 Laguna Springs Dr Suite 200A, Elk Grove, CA 95758, United States

Rooter Hero Plumbing & Air of Elk Grove image

Categories

Plumber
HVAC contractor

Location on the map

Elk Grove, Sacramento County, California, US

Phone: +1 916-272-0871
Site: https://rooterhero.com/plumber-e...

Opening hours

Monday:Open 24 hours
Tuesday:Open 24 hours
Wednesday:Open 24 hours
Thursday:Open 24 hours
Friday:Open 24 hours
Saturday:Open 24 hours
Sunday:Open 24 hours

Edit info

Total reviews rating 4.9

199 Reviews for Rooter Hero Plumbing & Air of Elk Grove 2024:

Review №1

2024-04-20 22:24:24

Not a good experience. RH responded quickly and fixed my water main leak on same day for $2800 +. Then my water bill went from $45 to $318. I get a notice from the water company that my water usage is unusually high. My ground around their repairs is soaking wet. I called RH back for a recall. In three days their foreman came out and advised me that I needed a whole line replacement for $14K!! Yikes! I told them to leave as I was going to get other estimates. An other company came out and repaired RHs repairs for $500. In my opion, Rooter Hero Company surely was taking advantage of the elderly. I believe RH over charged me for their original repair and they were trying to get much more dollars from me. Time to call the Licensing Board and the Better Business Bureau!A very dissatisfied customer.

Review №2

2023-12-21 16:39:26

Jacob and his partner arrived early, made the necessary repairs and vacuumed the room they were working in prior to leaving. They also ensured I was completely comfortable with the fix and encouraged me to contact them if I had any questions or concerns.5 STARS from this now warm and cozy customer!!!

Review №3

2024-01-05 23:01:54

Overcharged $2500+ for a pinhole leak in the ceiling. Technician misquoted $1500 for two 10 foot lengths of copper pipe when he only used maybe 2 feet of plastic pipe and a few connectors. Brought this up with management and no resolution yet. Got an independent review from a more reputable company and the market quote would’ve been half the cost.

Review №4

2023-08-16 18:01:39

Shane came on short notice, same day and did a great job! After the inspection he gave us a thorough explanation of the issues that needed to be fixed and additional reccomendations. We were able to pick which services we wanted based on the information he provided. After, he did an additional walk through to make sure everything was working properly again and to ensurr nothing was over looked. I would definitely request for his help again!

Review №5

2023-08-17 16:25:19

Shane was on time, very friendly and professional. He looked at my hvac system and within minutes was able to determine the problem and help fix it right away! Thanks to rooter hero, we now have cool air for this 100+ degree weather !

Review №6

2023-03-26 20:21:14

Rooter Hero was excellent, and they arrived earlier than scheduled! In addition to garbage disposal installation, they put in a new water supply line at no additional charge when they determined the one we had was leaking. Now the water pressure is correct again thanks to their water supply line replacement! Brandon did an amazing job and got the job done quickly and professionally. He also explained the entire process and asked for verbal consent prior to beginning the work. Thank you so much, Brandon, and Rooter Hero!

Review №7

2023-08-17 19:41:46

Shane was my technician. Knowledgeable. Well mannered. Professional. Showed me the problems. Gave me multiple options and fixed the problem fast. Very reliable. Highly satisfied. Thank you!!

Review №8

2023-02-11 17:56:56

Michael Campbell was informative, honest, super friendly and provided quick, thorough service. He shared his knowledge of pipe and sewer systems that was very valuable for future reference. I will definitely recommend Rooter Hero after meeting Michael and for the work he did. Thanks again Michael!

Review №9

2023-01-16 03:02:01

The people are amazing and so respectful and they werent rude once. They came in treated me like family fixed my plumbing and wished me the best. Best customer service and overall service would 10/10 recommend. Isaiah Beltran is a great worker and was amazing.

Review №10

2023-04-26 23:09:07

Kyle Koenig arrived at my house within 30minutes and quickly helped me find the source of the leak with professional skills. The excellent staff also patiently explained three different methods to me! Im glad to have contacted Rooter Hero and its worth recommending

Review №11

2023-08-17 18:17:28

Chris was very professional and knowledgeable in rapidly resolving our plumbing problem. He willingly shared information on what he found to help prevent or minimize future issues. Performance outstanding!

Review №12

2023-02-02 02:29:03

I had sewer backing up in my drains and Mike R. was very friendly and helpful. He explained everything so I understand what was happening and he was able to clear out my system without much time at all. I highly recommend his services.

Review №13

2023-11-16 03:13:20

Thank you Kevin for his great service. He is a young nice man. I will recommend for his service to any one I know. Thanks again Kevin.

Review №14

2022-03-10 19:07:19

Jed from Rooter Hero Plumbing was very professional and pleasant. For my scheduled appointment, he called early to let me know he would arrive in 15-20 minutes. He arrived promptly and told me the cost for the work before proceeding. It was a bit pricey even with a coupon. I agreed and he quickly went to work. I was pleased the with the service provided, water heater flushed. Jed said there was quite a bit of sediment collected. He recommended flushing be done every 1 to 2 years. Job well done but I recommend calling around for the price that is agreeable to you. In the long run, regular flushing preserves the life of the water heater and spares the expense of buying a new one.

Review №15

2023-05-08 23:37:44

A neighbor notified me of a sewage backup in my front lawn on Saturday night at 7:0pm. I contacted Roto Hero and within 15 minutes they had a technician call me for further information. Once I described to him that the sewer was at the edge of my lawn near the sidewalk and not at the sewer right next to my house, he advised that this was a city sewer problem rather than a homeowner problem. I really appreciate them giving me that advice. They could have easily dispatched a technician and billed me for a service call in which there would have been nothing they could do. Kudos to them for not taking advantage of a homeowner and being honest.

Review №16

2024-01-13 19:25:06

Technician Anthony, provided great service and informed of possible blockage at main sewer. Suggested to contact the city sewer and drain to have inspected.

Review №17

2022-09-23 00:00:35

Heroes for real! Not only were they able to send someone the same day, but Kyle fixed my issue in the quickness! He was very personable, professional and courteous. More Kyles, please! Great job!Ps..This was my first experience with them and definitely not the last...well, hopefully later than sooner :) Thank you!

Review №18

2021-12-10 06:31:41

Jed Beltran is absolutely wonderful!! I would recommend him to anyone needing plumbing assistance!! We had a shower/bathtub clog, and though we are on a septic tank property he was able to assist us with our issue. He was very thorough and knowledgeable, and he is an extremely hard worker. He cleared our clog, and even educated us on our pipes and our issues! He informed us on how our cast iron pipes catch easier than most, and after clearing our issue he was even knowledgeable enough to know what was a recent clog, and what may be attributed to previous home owners. Thanks Jed! He is seriously the best! Your company should seriously reward this guys for absolutely exceptional service!!!

Review №19

2023-08-17 20:36:11

I didn’t actually use your services for being disabled. They were willing to serve me immediately, and I’m sure they do that for every customer! If I ever have a problem, I will contact rotor hero.

Review №20

2023-03-27 19:59:11

Ethan’s level of professionalism was greatly appreciated. He was able to address all of my concerns prior to the work being done. Will definitely use this company again.

Review №21

2021-07-31 18:09:27

Mike Caspillo is great!At 10pm last night (a Friday night) I had sewage backing up in all bathrooms in the house. I called Rooter Hero right away and was greeted by a very nice woman who said she’d see if anyone was available and report back in 10-15 minutes. After 5 minutes I got a text that Mike was on his way, followed up by Mile calling me as well to say he’d be here in 25 minutes.Once he got here, we spent a bit of time trying to find the clean out which had been buried under dirt and rocks - I recently moved into the house and didn’t know where it was located. We then looked through the rest of the plumbing under the house and he quickly identified numerous problem areas that weren’t discovered in our recent home inspections and immediately knew what the best solution was. He was able to get water flowing through the system again set up a follow-up meeting the next morning at 9am, where he and Greg showed up 10 minutes early.My experience has been great from the get-go. Mike had a great attitude throughout, even given the hour (midnight on a Friday). On top of that, he took the time to explain things to me in detail, which I really appreciate. It was clear both Mike and Greg know their stuff, and I appreciate that they were focused on the solution to the problem and not just quick fixes.While I’m going to get a second quote, this is primarily for peace of mind - my wife and I have a rule that we have to get a second quote for any services/projects over a certain amount due to an unrelated past experience (locksmith) where we were taken advantage of. I have no doubt we will be proceeding with Greg and Mike for the fixes to our system.

Review №22

2023-02-25 18:31:31

Great service!! Zach unclogged my sewer line in less than 1 hour for a great price. Only $77!!! Would highly recommend Rooter Hero to all my Family and Friends.

Review №23

2023-01-16 03:01:15

Upon arrival Isaiah was very professional. I felt like I was in quite a predicament and didn’t really know what to do. He listened to my concerns and was able to get right to work. He was able to fix the leaks and give me some peace of mind.

Review №24

2023-06-04 07:19:38

Second time using this company. James B was great. Explained what he was doing. Definitely stays on my list of trusted tradesmen.Great experience tonight. My daughter discovered a plumbing backup at 7:30 pm. They responded to her house quickly, were onsite and addressing the issue...finished by 9:30. The price was great. Highly recommended when youre in a jam.

Review №25

2021-09-30 23:07:15

Adrian was very thorough and professional. His services were done with utmost patience and professionalism. He is well spoken and explained to multiple managers and owners of the business what the issues at hand were, why they happened and what would be needed to fix and maintenance them. He consulted his manager if needed, but mostly he knew what needed to be done and seemed experienced in his field. His explanations of issues were thorough and understandable. He left himself open to questions and was willing to answer anything. He set up a plan of further actions. Work was done in Newcastle Ca, so they were willing to travel. His partner or boss, Nathaniel, was also helpful and professional.

Review №26

2022-09-17 17:00:01

The gentleman was on time, very professional, knew his job, n was very reasonably priced. Was wary when I saw the company name because of the several bad reviews on Yelp but couldnt of been more pleased when he completed the job n the job cost exactly what they quoted me. I had had another company come out before them n they quoted me a price that was twice n 5 times what this company charged me for the same exact service. It just shows that not all companies are represented by their reviews on Yelp. I would recommend this company n especially this technician to everyone that needed this service. The only negative I have to report is that they were suppose to send me the receipt for the service n send me a quote for a service I asked about ni have not received either but I may be jumping the gun on that, they may sent both to my husbands email n I have just not received it yet. Other than that, I couldnt be more satisfied with this company n will use them again if the need arise as well recommending them to anyone that needs this service done.

Review №27

2021-10-01 22:53:47

Kyle was brilliant from start to finish. He really knows his stuff, is very skilled in his work, and was incredibly generous with his time. He gave me quite a bit of good advice, and even taught me a few DIY things for future reference. I feel like a better-equipped homeowner after Kyle’s lessons. He’s also wonderfully friendly and polite - an all around pleasure to work with.

Review №28

2021-10-01 05:39:05

Mike was professional yet friendly, clean, quick and thorough. I called about the leak under my bathroom sink after 9pm and it was repaired before 10:30. I was shocked at how quickly these guys responded and even more shocked that it was so affordable. I will definitely use this company again!

Review №29

2022-09-22 19:01:24

From scheduling to repair, Rooter Hero was incredibly professional and kind. I asked the technician, David, if I could watch him work to get a better understanding of the problem. He walked me through every step of the process and was very patient and professional. These guys are the real deal!

Review №30

2022-03-03 07:05:25

Chris Estrada was amazing! Can’t explain how much this guy has helped us out especially during night time at 8PM - 11PM. He was able to detach our old clean out pipe, and the water was soaking into our carpet! We have a newborn baby as will in the house and he was proficient, professional and fast also told us the truth to the matter. And was able to help out with everything especially with work the next day.

Review №31

2023-02-27 04:16:06

Greg Bray was awesome! He was professional & personable & fixed rectified our plumbing issue quickly! Would definitely recommend & would appreciate his services again!

Review №32

2021-12-05 19:57:08

Chris is awesome. He explained the problems with our pipes in a way that made sense. He gave us tips on how to prevent future clogs and he was friendly and resolved all our problems. He also checked our neighbors’ sink and pipes on the other side (we live in a duplex) to make sure they didn’t have any problems either. He is highly professional and was a pleasure to talk to. Thank you for such excellent customer service!

Review №33

2021-12-09 20:11:07

My technician was Cody. He was very professional. Excellent overall experience. He showed me the backup in my clean out. He was able to clear the back up with the snake. I was impressed with the response time. I will call Rooter Hero in the future for my plumbing needs!

Review №34

2022-07-28 03:31:01

FOR THE WORK DONE I THOUGHT CHARGING ME $3,582,00 TO REPAIR A LEAKY TOILET WAS AN OUTRAGEOUS SUM. THE PLUMMER WAS ON SITE 6 HOURS TOTAL DOING WORK AND VERY LITTLE MATERIALS WERE USED.

Review №35

2023-03-23 00:58:03

Mark was dispatched and quickly arrived at our house, on a Friday evening at 6p. I had just arrived home and found the toilets backed up. Mark ran a rooter to clear the blockage in the outside sewer access. His work solved the problem. Thanks Mark!

Review №36

2022-09-18 10:52:02

Mike C. Was very knowledgeable, professional and worked in a timely manner. Very nice guy especially that it happened to be past midnight. Appreciate the fast service and inexpensive price. Will definitely do business with Rooter Hero Plumbing Again. Thank you!

Review №37

2022-09-27 21:59:41

Had amazing experience working with both Betty and Eric G. Betty kept me updated on my appointment and tech was great and friendly. Will definitely be using him again.

Review №38

2021-06-15 22:48:41

Julio was absolutely fantastic! He was on time, friendly, communicative about the issue at hand and incredibly thorough. He went above and beyond the expected level of service. I would 100% call this company again and ask for Julio. I recommend that anyone in need of a repair or install do the same!

Review №39

2021-06-15 23:35:48

I cannot say enough about the company and office staff but above all Oliver our service tech. The office was prompt in getting me an appointment and answered all of my questions that I had prior to the service. Oliver himself was AMAZING! He not only explained what the possible causes for our issues were, he took the time to walk me through step by step with great patience and clarity. He was not only friendly and personable, he was thorough and worked hard to get the issue resolved. He went above and beyond to get our plumbing issues fixed and even took the time to save me the task of cleaning a very unpleasant “situation”. I am so grateful and happy I chose to go with Rooter Hero!! Thank you, Rooter Hero.. you sent a real plumbing hero to our home! A++

Review №40

2022-09-19 19:02:02

Highly recommend. Mike came out on a Sunday to snake my clogged drain. Very professional, super reasonable. Only thing I didnt like was that I couldnt leave a tip on my credit card for Mike. Luckily, I happened to have cash. Thank you Mike!! 👍

Review №41

2022-03-03 07:16:35

In a matter of an hour from what seemed to be a simple “easy fix” became a disaster when a pipe in our home broke and filled our carpet floor and bathroom full of dirty water. My husband quickly contacted this establishment after realizing that this was an emergency and Chris arrived at our door in about an hour and he literally saved our night. He was extremely knowledgeable, professional and made us feel like the issue would be well taken care of. I feel confident in his care and rest assured we can all sleep comfortably at night knowing that our pipes and plumbing will be in good hands.

Review №42

2021-08-06 06:08:14

Jordan was very professional and really worked with me to trouble shoot my issue. I really value his work and professionalism, especially it being so late at night. Glad this company was available 24/7 because they came quick for a 10 pm call. My dogs even escaped out of the backyard and he corralled them in.

Review №43

2023-03-17 18:48:10

Mark was very prompt, professional, knowledgeable and friendly.He accommodated us so we can have hot water instead of waiting till next week.Thanks for your service.Lucy Rajpaul

Review №44

2021-08-15 19:10:24

Chris was great, the service was fast and easy and he had excellent customer service skills. I appreciate the fast respond time. I would provide this man with a raise cause he is representing your company well and ensuring future service if needed.

Review №45

2021-10-20 21:56:45

Absolutely stellar service! Jeremy Schooley from Rooter Hero was out in a flash to help diagnose our shower valve problem. When it couldnt be immediately fixed, he discussed our options and explained the work necessary. He was back the next morning, bright and early, to replace our shower valve and put in a new shower head. Start to finish took just three hours! Very respectful, made sure we were happy with the job, and clearly takes pride in his work. We are absolutely thrilled with the new shower and will be calling Jeremy in the future for any of our plumbing needs!

Review №46

2021-08-03 03:48:45

Braeden stayed way beyond the time to finish the job. Never had any plumber come close to doing what he did. You have a great employee!He was professional and has great communication skills.Thanks Braden job well done, Bill and Cathy

Review №47

2023-03-26 03:52:12

Jake did a fantastic job! Quality service and was super helpful and great communication during the whole process. Highly recommend to anyone!

Review №48

2023-02-10 22:32:51

Mark was great. He explained what he was doing in language I could understand, completed the job quickly & left the job site spotless. Could not have been happier!😎👍

Review №49

2023-05-05 17:40:24

A big shout out to Kyle! Resolved my issue in minutes and was extremely helpful and answered all my question. I definitely will reach out to rooter hero in the future for any issues.

Review №50

2023-05-08 14:23:38

Brandon was very professional, explained everything clearly. he was pleasant to talk toad represented Rooter Hero with first rate quality

Review №51

2023-01-16 02:34:41

Isaiah was great. He had great customer service and was very professional. He is a hard worker and Im very pleased with the work he did. Thank you

Review №52

2021-05-24 03:24:46

Oliver was fantastic! He arrived on time and diagnosed the issue with my toilet. He had to leave to purchase a part but returned promptly and completed the job. He was respectful of me and my home. Would definitely use this company again.

Review №53

2021-08-15 21:34:02

Rooter Hero was available quickly when others were not. Their Google reviews convinced me it was worth trusting them. Caden came out within an hour, made some attempts to resolve it with minimal expense, and came to a solution that was not inexpensive. He then patiently participated in calls with myself, then myself plus the general contractor whod recently done some unrelated upgrades on the home. We felt comfortable that the contractor had asked good, probing questions and Caden had provided thoughtful, thorough, and confident answers. We proceeded with the $3k job. He and another technician completed the work the same day and our sewer system was back in action. Nobody likes to pay for unexpected expenses, but I feel confident the service Rooter Hero provided was needed and that they did a great job with exceptional communication from the office and the technician throughout the process. We will definitely call them again as plumbing needs arise.

Review №54

2021-12-10 00:06:53

Noel, was professional, friendly, knowledgeable, and gave us several options and listened to our needs. Quickly and efficiently fixed every item we asked help with. Definitely would recommend, he will be coming back to take care of additional items for us, we will request Noel!

Review №55

2021-12-08 21:27:18

Cody arrived on time, was easy to communicate with, quickly evaluated the situation, and then clearly explained alternative solutions, along with pricing options. As my house and fixtures are extremely old, he had to exert a lot of effort to remove and replace my faucet and associated items, but he did so in a distinctly professional manner, and I am definitely satisfied both with the results as well as the manner in which he conducted himself. I would not hesitate to recommend Cody and Rooter Hero to friends, family, and any interested individual in need of plumbing repair.

Review №56

2022-09-17 15:22:01

Mr. Lyons was courteous, professional, and extremely knowledgeable and efficient. He was patient in tending to the needs of my elderly mother. He went out of his way to ensure her satisfaction with the job.

Review №57

2023-04-20 16:05:54

Really appreciate Colby and his prompt service. I didnt expect a plumber to be so well dressed and clean. Thanks for your help man Ill call you again for sure.

Review №58

2021-08-06 01:14:59

Extremely pleased with the service!! Brandon was very affective at soothing my frustrations. He was confident in everything he was talking about, and he solved my problem in very good timing. I hope I never have issues with my plumbing again, but he will definitely be my go to from now on.

Review №59

2021-09-27 07:54:28

Mike Castillo was very professional, friendly, and arrived at my residence very quickly. Excellent service all around, will be my first preference always. Thank you Rooter Hero for your great service.Thank you.

Review №60

2021-09-26 21:44:40

He was very respectful, professional and helpful with everything we needed done. Definitely got the job done in an expedient manner and I will be coming back to rooter hero for any future plumbing needs. Definitely will recommend these guys for any plumbing issues to neighbors and coworkers

Review №61

2021-02-25 20:03:40

Kyles service was 10/10! Scheduled only the evening prior, he was here the next morning to address a drainage and plumbing issue in a residence we recently moved into. He was professional, polite, knowledgeable, efficient and fixed our problem in a cost-conscious manner—which was greatly appreciated—in only a couple hours. He was respectful of our home and left zero mess or trace behind. Kyle will absolutely be our first call the next time any plumbing-related issue arises.

Review №62

2021-08-15 00:53:04

Kyle was on time with professional attitude and customer service mind and fixed our headache kitchen drain problem within 30 minutes or so. I called them up after trying my best to unclog the kitchen sink renting equipments from homedepot but still couldn’t get it fixed. However, with the right plumber with great job knowledge, our kitchen sink got unclogged successfully. 100% satisfied!

Review №63

2021-08-07 22:26:54

Excellent customer service and follow through. Konstantin is a great technician and his professionalism and communication are top notch. He made the entire process painless.Would definitely call him again

Review №64

2021-08-02 00:19:39

I was very impressed by their professional service. I had sewer water backing up into my bathtub and the toilets were not flushing. They had the equipment to quickly find the clean out buried under the landscape rock and used a camera to find the clog/problem. The cast iron clean out was rusted through and clogged by roots. It was replaced with an ABS bullhorn clean out. I would definitely recommend Rooter Hero and use them again! Very professional.

Review №65

2023-03-26 03:05:41

Jake Hope did an amazing job! Will be asking for him specifically next time I’m in need of Roto Hero!! 5 stars Jake!

Review №66

2023-02-25 18:25:56

Colby is a great plumber! Installed my kitchen faucet in under 60 min!! Also replaced my shut off valves too ! Definitely recommend Rooter hero & especially Colby

Review №67

2020-12-28 19:20:57

Just wow! Technician Nathan was great! Friendly, engaging, told me what parts to buy to save me money. No charge for the prompt Sunday evening estimate. Came back the next morning to complete the job w the parts I bought. Then he even gave me a 15% discount when the bill on the job was due. It was a messy and complicated pull-out and new install. And Nathan made it wow! This is a really great plumbing outfit, and as a homeowner of a 1923 home and a landlord of property Ive seen my share of plumbers over the last 25 years. Rooter Hero is my plumbing hero! And they are now my go to plumber! Free estimates, prompt response times, quality professional service, and low prices! I highly recommend them! 😃!

Review №68

2022-12-27 22:38:39

I’m a single female and they took advantage of me. I requested service to unclog my drain outdoors so the water can drain from my backyard to the front yard through the existing pipes. I was quoted a fee to do so which was ridiculously high. Much much high (2Xs) then other company’s. They offered a discount percentage. The next day another employee came and attempted to unclog but stopped after noticing a leak in the pipe 5 yards of the 15 yard pipe. They quoted another ridiculous price to fix the pipe and continue. I refused the price but wanted them to continue to unclog the pipes. They did not but still requested the full ridiculous first price without discount. After requested discount, a discount was given. However, they did not continue to unclog my pipes. Therefore I was still left with clogged pipes and a higher bill paid out of pocket for doing nothing. I’m mad and do not recommend this company for taking advantage of my weakness.

Review №69

2023-04-27 05:37:10

Rory was amazing, best plumber we have had, he was professional, friendly and went above and beyond to help fix our issues and get our house working again would recommend, ask for him if you call... all the stars.

Review №70

2023-03-13 18:58:03

Roy was professional and knowledgeable. I was very happy with his service and I wouldnt hesitate to recommend him. Thank you, Roy!

Review №71

2021-07-31 01:48:00

Chris the technician was personable, knowledgeable and very professional. He answered whatever questions and concerns I have. He was very patient, was fast and knows what he’s doing.Next time I need a plumber, I will call your company and ask for Chris. You need more employees like him.Thank you Chris! 😍

Review №72

2021-03-15 05:46:35

Mike Caspillo from Rooter Hero of Sacramento was professional, friendly and very informative. Educated me on my plumbing issue, the causes and how to prevent future issues. He was honest, transparent and explained the work he did. Would highly recommend this company and I’ll use them in the future!

Review №73

2021-12-05 05:18:54

We located this company thru Google search and saw the good reviews and called for plumming service to snake and clear a pipe that was clogged due to bad root damage.. Mike Caspillo came on call and was very honest, friendly and professional. He worked hard to clear the pipe and advised on what long term solutions we would need to prevent this from continuing to occur. Would definitely recommend this company thanks to his service.

Review №74

2023-02-12 06:35:40

Mike was great, really helped me out when I was in a pinch. Good work and a fair price, will definitely use them again!

Review №75

2021-09-24 01:03:10

Kyle did a great job was kind and understanding did not make me feel like an idiot for not be able to fix my own problems. Like anything with plumbing it was rather expensive for a single parent but they got the job done in a reasonable amount of time and made me feel totally comfortable with having them do the work. I would highly recommend Kyle and would have him work on any future needs

Review №76

2023-02-27 03:39:23

Greg knocked it out of the park, gave us a few options. We chose the quick fix, he cabled the drain and the water started to flow! We would certainly use this service again. Thank you Greg!

Review №77

2022-10-11 19:32:12

I had a leaky shower and called Rooter Hero. Although their plumber was really nice, they quoted me a ridiculous amount of $8000 to replace the whole shower system to remedy the problem. For a leaky shower? I asked a family friend to give me a second opinion. He found that the problem was a broken valve and repaired it for $200. Problem solved. Its worth getting a second opinion.

Review №78

2021-06-20 18:37:37

I woke up to a plumbing emergency, but Rooter Hero saved my day. Chris was caring, friendly, knowledgeable, and professional. He worked quickly, hauled out my old toilet, AND did it all with a smile. I would definitely hire Chris again.

Review №79

2021-04-03 18:47:01

Chris was friendly, efficient, and incredibly helpful. He went above and beyond the call of duty by snaking a second drain just in case. And the price for one drain was already a good deal. I am extremely satisfied w the service!

Review №80

2021-09-30 17:43:27

Chris and his team were on it. He was so fast to this emergency. I would recommend him to anyone that needs hell! No amount of stars can express how we feel!

Review №81

2022-03-15 22:51:09

Kyle Koenig was a courteous young man with full knowledge of his profession, we just wish we could of given him a big tip he sure deserves one. Because we were so satisfied with Kyle Koenig we will use Rooter Hero Plumbing when needed, thank you.

Review №82

2021-11-16 02:59:45

Call to make an appointment. They call back an set a time of 2:00-4:00. Heard nothing from them. Called them at 4:30, they said they are running late. Nothing till I get a text at 5:30 saying they are on the way. No one shows up. I call them Again. They say they will look into it. Get a call 30 minutes later saying my call had been canceled and they would have to send another technician, but Couldnt give me any kind of ETA. I canceled the call to find someone who wants my business.

Review №83

2023-03-13 17:16:52

Brandon was extremely helpful and efficient. We were having some trouble with our plumbing in the bathroom and he was extremely knowledgeable and helped us out.

Review №84

2022-02-23 04:18:57

Excellent customer service! Fixed my problem and was super friendly. I can’t tell you how much of a relief it was having him come by. I will sleep better tonight and use this company’s services in the future!

Review №85

2021-06-15 18:26:32

Had a Chad of a guy named Kyle, came out on time and just transparent and honest of the situation. Quick exceptional and above and beyond. Thank you so much and now and forever rooter heroes is my go to for all plumbing necessities. They are heroes after all lol.

Review №86

2021-06-16 01:00:51

He was super friendly and provided awesome customer service upon arrival. Gave me the information I needed. Very quick, helpful and will definitely be asking for Chris to come out if we ever need assistance again 👍🏼

Review №87

2021-09-25 17:06:06

Jeffrey repaired my garbage disposal today without having to replace the whole unit which was a huge blessing for us. He was punctual with his arrival and and was in and out in 30 minutes and even had a nice talk. Cool guy!

Review №88

2022-09-22 23:47:56

The cost was more than I planned but the 2 Mikes were great. Excellent customer service and they fixed the problem. Will call again if I have another problem. Thank you

Review №89

2021-09-29 22:39:55

Brendan was extremely courteous, personable, punctual, and attentive to our concerns and went the extra mile to help us with our drain. We appreciate how personable he was and tried many options to rectify our drainage problem.

Review №90

2021-08-03 21:16:38

Awesome service, showed up promptly, and was very professional. He cleared our drain and explained everything very well.I would definitely recommend him to my friends and family.

Review №91

2023-12-04 20:04:56

Excellent service and follow-up. Professional and thorough. I recommend with confidence.

Review №92

2023-08-17 21:15:26

Had an urgent personal matter that was exacerbated by the plumbing issue. Isiah was thorough and made every effort to resolve the plumbing issue.

Review №93

2021-08-03 01:10:44

The technician assigned to respond to our call was Jordan Simas. He was terrific!!! He located the cause of our problems right away and explained thoroughly what needed to be done and why... We informed him that we were strapped for cash and on a fixed income. He explained to us our options, and worked out a plan that would remedy our problem at the lowest cost to us. He stayed late in to the evening to get the job completed, and he cleaned every area where work was done and put everything back as it was prior to his arrival.

Review №94

2022-03-08 02:21:16

Jimmy was knowledgeable and professional. Very courteous. Only issues was timing. I was scheduled 12-2. He was backlogged, which us understandable, arrived about 6ish.

Review №95

2022-03-01 01:53:07

Chris is awesome! He came to diagnose my issue, I had a leak. Was super helpful and knowledgeable, couldnt have asked for better service! :)

Review №96

2021-08-03 20:55:29

Troy was absolutely awesome. The tears stop running down my face. He is truly my hero. Personality and care, I feel like I met awesome friend. Thank you Troy from the bottom of my heart.

Review №97

2021-02-26 11:11:36

Communication with antonio was great. answered all of my questions did a great clean-out service of my house sewer line to the street. explained why i had the problem with the line which was adjacent tree roots. understand that the fix wasnt permanent and will need further work and will be sure to call on antonio and the company. very efficient super fast service.

Review №98

2021-02-15 20:31:45

Contacted Rooter Hero to come out and correct another plumbers mistakes. They were able to diagnose the problem and correct it within an hour. And the cost of services was straight forward, nothing hidden. They certainly have my future business.

Review №99

2021-09-25 19:35:06

Jake came to my home to install some new faucets. He was very professional and kind and he got the work done faster than I expected. The next time I need something done in my home, I will be sure to request him!

Review №100

2021-08-15 16:30:06

Kyle knew right away what the problem was and fixed it ASAP. Very professional. I highly recommend Rooter Hero, they are the best I have ever used. Really wonderful to know one call will fix my problem, no surfing the internet for a plumber.

Review №101

2022-09-17 00:12:34

Colby, was pleasant, friendly and knowledgeable. Got the job doneIn a timely manner. I would recommendRooter Hero for all your plumbing / HVAC needs.

Review №102

2023-03-23 17:07:22

Jed did such a good job and was so friendly! Was even on time so wasn’t waiting around for them all day. Very good service

Review №103

2021-05-05 03:40:35

Anthony with Rooter Hero Plumbing was great! Polite, friendly punctual and did a thorough job. Very satisfied with the work from Rooter Hero and recommend them for your plumbing issues

Review №104

2022-09-16 18:38:17

Thank you Rooter Hero Pluming ❤️ 🙏 for fixing our bathroom toilet and putting in a whole new toilet bowl and putting a whole new flange. We are happy we had Rooter Hero Plumbing do the work.

Review №105

2021-10-19 03:01:59

Mike Caspillo arrived at the time he said he wiuld. Repaired my hot water leak in 20 minutes!!! Definitely recommend Mike and Rooter Hero to all!! Thanks again Mike!!!

Review №106

2021-12-05 03:30:51

Adrian was very professional, showed up on time, and explained the process thoroughly! I would definitely use this company again and recommend them to friends.

Review №107

2022-07-04 19:15:44

These folks found leaks in my house that didnt exist so they could pressure us to opt for a housewide replacement of our hot water lines at a ridiculous price. They never provided documentation of their findings and stopped responding to me when I attempted to contact them. I used a second leak detection company that found no evidence of the leaks suggested by this company and we were able to repair the leak at negligible cost. These folks are engaging in deceptive business practices (at least) or are generally just bad at their jobs.

Review №108

2021-01-03 04:28:11

Mike got the job done in a reasonable amount of time. He is super clean and full of helpfully tips. So thankfull I have chosen Rooter Hero!!!!

Review №109

2021-12-10 10:05:29

Michael campbell & co worker are phenomenal with positive attitude & good communication skills. They explain everything what needs to be done. I salute them for a job well done. Im giving 5 stars to both of them.

Review №110

2023-08-17 17:39:16

JJ is the ultimate professional, he came booted up and got the job done and cleaned up after he finished Rooter Hero is my hero this morning.

Review №111

2023-03-26 00:58:28

I had a clogged sink and needed a plumber fast. I called Rooter Hero & Jake came out he was Neat,Clean, and efficient.I will definitely be calling them again

Review №112

2021-07-30 20:09:40

Wow. MCG was such a great guy. Not only did he fix my broken pipe, but he also did my taxes, mowed the lawn & took my kids to school the next day.He literally is theRooterHero

Review №113

2023-05-05 17:42:25

Isaiah is very professional and easy to talk toAnd Pleasant person your very fortunate to have him working for you. Thank you

Review №114

2021-02-24 21:31:13

Very prompt arrival and diligently worked on my drain until it was flowing good. Great service and value. Alejandro was courteous and knowledgeable. Highly recommended!!

Review №115

2021-08-01 20:10:25

Angel and Julio came. They were here on time, and really nice. I would highly recommend them and will always use this company for future plumbing issues. Very happy with their service!

Review №116

2023-01-16 00:36:43

Anthony was amazing! he diagnosed an issue we thought wasn’t even the issue and are so grateful for his help!

Review №117

2023-07-28 22:12:51

They try to sell you services you dont need, and at outrageous prices. $2,500 for starters, then double or triple that to finish. Thankfully the estimates were free.

Review №118

2021-05-22 04:15:41

Jeremy was amazing and very professional. He stayed until the job was done. I cant say enough about how courteous and kind he was. Thank you again!!!!

Review №119

2021-05-24 07:20:48

Awesome guy and very open and accepting to different life styles. Couldn’t have asked for a better person to come out and help determine the problem.. I would definitely recommend to anyone that asks. I hope to have him at any future problems if any

Review №120

2022-02-23 23:03:57

Jeremy was incredible! He was professional and made a stressful situation much easier with his kindness and knowledge in explaining everything so thoroughly.

Review №121

2021-01-05 06:22:42

Great service and very professional. Unclogged my kitchen drain and they were friendly and efficient. Would highly recommend and will use again if I have future plumbing needs (let’s hope not!).

Review №122

2022-03-14 17:13:53

Great customer service. Jedidiah was very professional, positive, explained things to me where I would understand, always on time and made me feel comfortable. Great employee!!

Review №123

2021-07-30 20:08:37

Jake was very polite and professional with his work, got the job done with no issues. Definitely will be referring jake to others, he needs a raise !

Review №124

2021-08-03 21:33:39

Had clogged drain, and had a pending party !I was panicked!I was shocked at the speed and professional nature . He cleared my drain and explained everything to me !I’m so pleased.I will use him again if needed.

Review №125

2021-01-04 19:19:52

Robert was extremely knowledgeable and professional in the plumbing tasks I had asked him to perform. I was impressed by the quality of work. Thank you Robert for your dedication to the world of plumbing. 😁

Review №126

2023-03-26 00:30:52

Jake did an amazing job! He was fast, efficient and very knowledgeable!

Review №127

2021-08-04 03:43:15

Brandon was GREAT 👍. Went the extra mile for our gas range installation. We asked for his card so we can call Hero Plumbing for our next plumbing needs. Thanks 😊.

Review №128

2021-10-20 13:29:39

Jeremy was a replacement and apologized for the problem. He was informative and professional in spite of additional parts problems and needs. Would have him out again if needed .

Review №129

2021-09-30 17:47:16

Amazing team! Took care of us even tho they had a pretty booked schedule. Would use over and over. Thank you Chris!

Review №130

2022-02-15 02:59:37

After initial call. they flaked call me back for appointment. I always had to call them and they missed the appointment they did book and did not call. I finally called them back and let them know I will not be doing business with them. NO stars, but had to give 1 to post. STAY AWAY

Review №131

2023-01-16 01:41:24

Isaiah was very professional he’s such a good and hard worker and he was very good with communication and explaining everything.

Review №132

2022-09-21 03:47:20

Sink was plugged. Jimmy came in looked at the sink, then Checked the pipes under the house and unclogged. All was good.Highly recommend Jimmy.

Review №133

2022-09-15 18:47:08

Jimmy R was fantastic. On time. Courteous and professional. Got the job done quickly. Recommend to all.

Review №134

2021-01-04 21:05:15

Very good service. Knowledge young man. Ran into a few hiccups but Mike handled it and kept me informed if issues. Mike was awesome he needs a raise lol.

Review №135

2022-09-27 18:46:31

My new “go to” plumbers! I’m new to the area. Kyle was very responsive and made sure the job was scheduled and completed. Great job!!!

Review №136

2023-02-06 04:03:36

Anthony was friendly, professional, and knowledgeable. Saved my weekend! Now I’m able to do laundry again. Thank you!

Review №137

2021-08-07 16:44:13

This was one of the best experiences Ive had working with contractors. Each little or big step of the day was clear. until I understood what was being done. IM A HAPPY CAMPER. THANK YOU.

Review №138

2021-08-04 16:55:23

Literally the coolest most nice dude in the world. I hope to see him move up the chain in the company and really appreciate his timely work. He was a life saver.

Review №139

2021-09-25 18:35:01

I was immediately impressed with the how quick and thorough Kyle K was. Extremely knowledgeable and solved the issue right away. Such a big help during a stressful situation.

Review №140

2023-03-26 01:02:44

Quality service!! Above and beyond expectations definitely will be calling again for other repairs needed! Shout out to Jed

Review №141

2022-09-23 15:58:24

He went over and above his work. I will recommend him to my friends and family members. I’ll be calling you guys again.

Review №142

2021-07-31 22:48:06

Great guy that unplugged my sink in 90+ degree weather. Highly recommend. Called and said eta 30 to 35 minutes and was here within.

Review №143

2021-09-27 07:58:23

Mike Caspillo was very knowledgeable, professional, and friendly. Because of him I will continue to do business will Rooter Hero Plumbing.

Review №144

2021-04-20 20:35:13

The service technician Mike was awesome!! Very professional and patient with assisting the problem and doing the repair assignment. Definitely will use this company when I need plumbing service.

Review №145

2021-06-15 21:53:36

Troy and James were very courteous, professional, thorough and efficient with their work. I highly recommend Rooter Hero!

Review №146

2023-04-27 00:32:20

Franklin Cain did an amazing job!Thanks so much for your service!!!

Review №147

2022-11-27 00:13:53

Made an appointment window 10am to 12pm on Friday. Then they call me and cancel. Made another for the following day same time. Call them when they dont show and they tell me 12pm to 2pm . Call them again and they say no one is coming a complete waste of 2 days.

Review №148

2021-03-26 04:08:39

James did a great job. Was on time and got the job done quick with no issues. Would recommend again!

Review №149

2021-04-03 04:40:15

Mike Caspillo was friendly, professional and informative. He did a great job and completed the work quickly. Great service!!

Review №150

2023-08-17 00:08:13

Mr. Wagner is professional courteous and gets the job done in a timely manner.

Review №151

2023-02-11 18:11:10

Very responsive and professional. On time, nice, gave recommendations to help with drain maintenance, communicative, prompt, and nice.

Review №152

2021-12-05 02:32:01

Jordan did excellent work. Him and his partner with professional and knowledgeable and they did a good job

Review №153

2021-03-11 00:33:47

Caden was friendly and quickly advised on the least course of action which solved my issue where others immediately wanted to start tearing things apart. 15 mins, in and out. Satisfied.

Review №154

2022-03-04 07:54:07

Jedediah is very professional. He is very knowledgeable, informative, hard working and has excellent manners. He is a pleasure to work with.

Review №155

2021-10-19 12:32:26

Very professional the way they take care of things, Jed was an excellent hand an tried to find the best way to fix the solution. Very appreciated by his service!

Review №156

2021-08-08 07:25:26

It was a pleasure working with Kon :) hopefully I never have this problem again but if I do, he’s my man :) THANK YOU !!!!!!!

Review №157

2021-06-15 16:32:25

Shawn was awesome and explained the issue with my very old cast iron pipe. Also advised me of the options to fix my issue, which was greatly appreciated.

Review №158

2021-08-06 17:36:22

Kyle was very professional. He went over all the options for repairing our sink drain, and did a fantastic job.

Review №159

2021-08-15 17:39:18

I would recommend Mike to anyone. Really cool dude and got the job done swiftly. Plus he didnt mind coming by late

Review №160

2021-05-04 05:39:29

Nathaniel and Eric were very friendly, knowledgeable, polite and easy to talk to . Nathaniel explained clearly and in detail the procedure and findings .

Review №161

2022-08-16 23:27:21

These guys were very kind and prompt, took care of us in no time at a very reasonable rate. I would highly recommend.

Review №162

2021-08-03 17:40:25

Friendly, was here soon after I called and was very clear explaining what needed to be fixed and finished the job quickly. Highly recommended, job well done.

Review №163

2021-06-16 20:03:11

Thank you Mr. Caspillo for coming out and saving our day. Great work ethic and very professional. I recommend Rooter Hero to all!!!!

Review №164

2021-06-18 21:49:15

Brandon went above and beyond for our unique situation. Extremely happy with his hard work and professionalism.

Review №165

2021-12-06 05:12:21

Mike did a great job he unclogged my main drain and did it late at night. so thanks for the great service.

Review №166

2021-08-17 00:02:09

Jeremy was professional, informative, and fast, as well as being a good guy. I will use this company again if a problem arises.

Review №167

2024-01-06 00:14:44

Excellent service. Thank you Jarid.

Review №168

2021-09-29 22:42:42

Caden was very professional and prompt! I highly recommend Rooter Hero and especially Caden! Will use their service again!

Review №169

2022-05-27 22:36:20

He was very professional & got straight to it. Loved the energy as well. Definitely recommended.

Review №170

2021-04-19 22:47:28

Alejandro was very polite, knowledgeable, and professional just disappointed in the fact my only option given is to repipe my whole house to fix my hot water issue,which I cannot afford, so I guess I will just have to live with it.

Review №171

2023-01-16 01:57:40

He was a very nice a respectful person who did an amazing job fastly too

Review №172

2021-12-09 17:38:41

The technician was very professional and was able to clear out both sinks and the toilet. He was pleasant and friendly.

Review №173

2022-03-06 19:14:56

Jed was here when he said he would, fixed our toilet in seconds, and was very polite. Highly suggest if you need a toilet repaired.

Review №174

2021-01-02 03:52:17

Everything is great! Employee was very attentive and provided excellent service. I will def. Be recommending hero plumbing to everyone I know.

Review №175

2022-09-23 01:32:05

Anthony was a very hard worker as very polite. When he was done for the day he made sure that everything was cleaned up

Review №176

2023-03-30 22:01:58

Mike was amazing really appreciated his honesty 👏 and hard work

Review №177

2022-09-18 21:12:47

Mike Castillo made it a pleasure to work with in an unfortunate situation. We appreciate his hard work.

Review №178

2021-08-06 19:52:39

Chris was very professional and extremely efficient. I would recommend their service to anyone that needs any plumbing done for your household.

Review №179

2023-01-13 21:00:29

All if the techs that worked on our project were very nice and knowledgeable, especially Cameron and Gary.

Review №180

2021-05-04 19:41:00

Anthony did a fantastic job explaining what the problem was and worked quick. He was very thorough and professional.

Review №181

2021-09-25 18:34:24

I couldnt ask for a better person he was polite and reassuring and it was fixed before we new it .. we thank you.. i would recommend him to all my friends ..

Review №182

2023-01-16 02:01:47

Excellent service!!! Isaiah showed extraordinary customer service and went above and beyond exceeding our expectations!

Review №183

2021-09-29 21:54:29

Konstantin did an excellent job when installing new shower heads. He was courteous, professional and knowledgeable.

Review №184

2021-10-03 02:44:01

Eric was amazing did everything possible to make sure I was to use my toilets take shower and even gave tips on how to prevent further problems, very Professional and friendly.

Review №185

2023-01-16 01:38:03

Isaiah was great at walking me through the steps and making everything look good.

Review №186

2023-05-06 20:45:05

Great man. He was wonderful. Thank you

Review №187

2021-08-06 16:50:52

Best plumbing experience EVER. Adrian was friendly, professional and helped educate us on our problem. Seriously impressed!

Review №188

2021-05-24 02:34:34

Jeremy did a great job helping us install a new toilet. He was pretty clear on what was needed and was prompt

Review №189

2021-05-28 00:36:43

Jeremy was very friendly and super fast. Thank you for doing a quick job in repairing our toilet.

Review №190

2021-08-03 17:27:02

They were quick to respond, very efficient & friendly and got things taken care of. We will definitely reach out if we have any other needs 👍

Review №191

2021-05-03 23:39:32

All I can say is very professional on time and great communication .Request Mike Caspillo. He wont let you down.

Review №192

2023-03-27 21:37:20

Amazing service would highly recommend Jed Beltran 10/10 thank u .

Review №193

2021-09-25 18:17:26

Jake came out and help me with my toilet problem I thought it was a lot worse turned out it wasn’t jake gave me the Ultimate solution to get my toilet up and running he was fast and affective but still take this time to get it done right and what I thought was a fair price I recommend him to anybody

Review №194

2022-09-17 00:47:23

Jimmy is outstanding and professional. Knows what he is doing and very polite.

Review №195

2023-03-26 00:22:05

I called for my pipes being clogged up one of the employees Jed came out and got the problem solved with the quickness tanks

Review №196

2022-09-20 21:14:10

Michael came out to look at our plumbing leak, was professional and super nice, got the job done quickly!

Review №197

2020-12-26 21:47:43

Nathan and Shawn were polite and attentive. Thank you so much Nathan and Shawn for the awesome help with my sewer problem.

Review №198

2023-02-26 03:07:48

Responded extremely fast on a Saturday night emergency call! Was extremely professional on site.

Review №199

2023-03-30 19:01:24

Ethan was a thorough and respectful professional! 10/10.