Rob Casares - State Farm Insurance Agent in Downey

Review №1

2024-03-31 00:46:23

Laura was a great representative of her team. She was genuine, caring, and informative when it came to discussing my options for auto insurance. She walked me through her process by accessing the best coverage and answered any questions I had. She makes herself available at any time too which is amazing that her and her team are so personable. Trust that they will look out for your best interest rather than treat you like another policy. Thanks again!

Review №2

2024-06-18 17:35:36

Laura Guerrero is exactly the type of customer service representative you want on the other end of the line when you call in with a problem. She is warmly attentive, listens carefully, asks intelligent relevant questions and then immediately goes about rectifying the situation.As per escrow requirements I had home owners insurance with State Farm. During the 14-year period I was unimpressed with the level of service and had vowed never to use them again. Information was sketchy and conflicting. When I called to terminate the contract because the house was sold I enquirer about insurance coverage to transport my belongings to Florida. This would still have been within the time frame of the contract. Coverage was denied. I did not receive any confirmation letter terminating the contract but assumed that this was because it was associated with escrow and escrow had closed.Wrong! Two weeks ago I received a renewal contract effective July this year. Totally exasperated and fortuitously got Laura Guerrero. She quickly ascertained that there was no record of any conversation terminating the contract. Apologizing profusely she asked for written confirmation of the sale of the house. Within minutes of receiving the document she had resolved the issue.I profoundly regret that I did not meet her or someone like her during the fourteen years I was with State Farm. Perhaps if they were to employ more Lauras I might consider using them again in the future. Thank you very much Laura and best wishes.

Review №3

2024-06-07 13:15:21

I definitely recommend State Farm insurance it is always hassle free and they offer great life insurance policies. Laura Guerrero is my State Farm agent at this location and she is always very kind and helpful, anytime me and my husband have any questions about our policies or want something changed she is on top of it.

Review №4

2024-06-12 01:08:01

Laura Guerrero was amazing. She helped me out through my concerns and connected with me to really understand my needs. Workers like her are the main reason why I continue to trust State Farm with my insurance.

Review №5

2024-06-13 02:33:51

My family and I have been with this branch of State Farm for around ten years and in the recent 3 it’s been pretty unsatisfactory. The main issue being the inconsistency and extreme lack of organization and coordination. Some examples, but not limited to:1.I have emailed and called repeatedly (8 times ish) to have a document sent over or verified and they will say they do it and never do.2. Today I had asked for more documents for taxes and I was told it was too many (7 documents) so I clarified and it’s not that they couldn’t but (Cruz) chose not to.3. Told me insurance was active but was not and was extremely uncoordinated with other departments within their own offices.Due to these reasons and more I have decided and suggest to others to try other branches and an office that is consistent and does its job.

Review №6

2024-03-30 16:57:02

Laura Guerrero was very helpful and thorough in explaining my options for life insurance. Id a few questions and she went through the difference scenarios with me patiently. She follow up with me several weeks later.

Review №7

2024-06-29 00:14:22

Cruz was great . He was very open and explained and answered all my questions. I recommend you get your insurance from them .

Review №8

2024-03-08 18:42:43

Thank you Carina!! for helping me and explaining me my three vehicles policy’s. I’ve been with Rob Casares for 30 years! Carina has always been very helpful and she has great customer service.

Review №9

2024-03-29 23:13:38

My name is Ricardo Chavez and I had amazing experience with Laura Guerrero at the Rob Cesares Agency in Downey. I was introduce to a life policy by Laura Guerrero and it was one of the best choices Ive made in my life. Having a piece of mind knowing that if something unfortunate happens to me its priceless. I highly recommend this agency and specially my agent for life, Laura Guerrero.

Review №10

2024-04-19 15:36:25

Carina is so amazing! She answered all my questions with a positive attitude and was so helpful! Thank you for providing great customer service!