Road Runner Sports in Laguna Hills

Review №1

2024-06-27 17:49:37

Mason at the Laguna Hills, CA location was extremely helpful in every aspect of guiding my granddaughter through her selection of purchasing running shoes for her first high school cross country experience. He spent extra time explaining the fit guide, what it’s showing, why & how it helps to select which shoes would be best for her overall including everything about each shoe selected, the makeup of each shoe, how it should fit, feel, complete comfort level of the feet, stability & durability. He went above & beyond in total customer care & answering every question we had from the moment we walk in the store until we walked out with our purchase of a great shoe. We were extremely happy & satisfied with our entire experience at Roadrunner under Mason’s guidance.We highly recommend giving Roadrunner your time when selecting any sport shoe they carry & would be amazed in the customer care you will receive from the experts & their knowledge. We’ll definitely be back!!Thank you especially to Mason!

Review №2

2024-06-07 15:39:15

I have an issue with my foot, so thankfully I have a membership so I was able to change out my shoes. I had to return a pair of shoes that were killing my foot. When I went back I was lucky to have Amanda assist me. She reviewed my results on their machines and helped me to find a much better pair of shoes for my workout. Amanda has great customer service skills and was very knowledgeable. So far, my shoes and foot are feeling wonderful. Thank you, Amanda for all your help!!!

Review №3

2023-09-10 19:37:23

A very nice, clean, professional store with excellent customer service. We were helped by “Jackson”, who was extremely nice and helpful. He guided us through the best shoes for us, and went though an whole analysis of our walking, generating a computer graphic of the foot angles and anatomy. Very cool.We even had custom insoles made on site.Overall a great experience!

Review №4

2024-05-07 12:52:27

I took my mom shopping for shoes yesterday and this is definitely my favorite roadrunner sports I’ve ever been to. Road Runner takes a little bit longer especially if you want to get the fit test so you have to have time and be a little bit patient, but I think it’s totally worth it. The customer service person Chris was so helpful and kind and we found my mom the perfect pair of shoes for walking. She is 78 and her shoes were worn so thin. She says her back and knees already feel better. I also love that they have a 90 day return policy if the shoes don’t work you can bring them back for a different pair even after you’ve worn them 90 days. It’s so helpful with running, walking and hiking shoes. I joined the rewards program when we needed to get my son a pair of cross-country running shoes and I had already earned $32 off of a pair of shoes. I’m a fan. :)

Review №5

2024-05-08 21:23:00

Mason spent nearly 90 mins plus to ensure that I had the shoes I needed after I had unfortunately, worn my previous pair longer than I should have. He was very knowledgeable and considerate. When we settled on a pair, he called other stores to see if they had them in stock and then actually located a pair in the store that made my day! When I worried that he would not get credit for the sale, he said it was more important to get me into the right shoes.

Review №6

2024-06-05 19:09:25

Chris helped me out & was very knowledgeable. He listened to my concerns and preferences and fitted me with some nice new shoes. He helped me get set up online with a discount code so I can order another pair that wasn’t in stock. Would return.

Review №7

2024-06-20 15:32:53

The best experience ever! I visited the store in Laguna Hills yesterday. The store manager took care of me. He was so knowledgeable about the products and took his time. I would definitely recommend this store.

Review №8

2024-05-22 15:45:42

Was fitted for and purchased new walking shoes and orthotics at the Laguna Hills Road Runner Sports Store. My first time in the store, which was recommended by my physical therapist. Everyone in the store was attentive to me and other customers. Jackson was my sales person. He was knowledgeable and professional and kind. A trifecta!!! He carefully explained and walked me through a thorough fitting process. I am happy with my purchase and the service received from Jackson. Walking on cloud nine. 🤗 👟 5 stars*****

Review №9

2024-06-10 15:41:39

Road Runner Sports shoes and inserts have made a huge difference by eliminating aches and pains in ankles and knees from walking. The staff are knowledgeable and very helpful. Their expertise has allowed me to stay active without pain.They have my highest rating. Thank you RRS!

Review №10

2024-06-13 22:31:10

The associate that helped me was simply amazing and very informative! He was very patient with me while trying the different shoes on he had brought out to me. His recommendations were great!