Presentation on Map Reviews Nearby

Rent-A-Center in Chula Vista

4.3 (120) 1090 Third Ave 13 16, Chula Vista, CA 91911, United States

Categories

Furniture store
Appliance store
Cell phone store
Electronics store
Furniture rental service

Location on the map

Chula Vista, San Diego County, California, US

Phone: +1 619-407-4005
Site: https://locations.rentacenter.co...

Opening hours

Monday:11 AM–7 PM
Tuesday:11 AM–7 PM
Wednesday:11 AM–7 PM
Thursday:11 AM–7 PM
Friday:11 AM–7 PM
Saturday:9 AM–6 PM
Sunday:Closed

Edit info

Total reviews rating 4.3

120 Reviews for Rent-A-Center 2024:

Review №1

2023-10-28 01:39:32

Miguel and Miguel delivered my beautiful bed as promised. They were very professional and friendly. Great customer service.Genesis helped me set up my account and was very helpful by emailing me pictures of the items I was looking for and made suggestions. I will definitely recommend Rent a Center to friends and fam.Amazing experience.

Review №2

2024-06-14 03:17:24

We had such an amazing experience. You feel like family. No stress, no worries just a very humbling experience right down to delivery! I understand why this location is a favorite among others!

Review №3

2024-01-16 21:25:14

Really Great Customer Service!Super grateful for the delivery drivers, both Miguels for their excellent help and communication. The first sofa i had picked didn’t fit in my studio and they were nice enough to help with the process of looking one with my needs.

Review №4

2024-06-30 01:59:15

Deliver of my fridge the other day was fast and handled with care I really like this store they’re always good people with great attitude and customer service. Thank you guys for everything you do.

Review №5

2024-03-07 20:57:38

Miguel and miguel gave excellent services. appreciate the help very much

Review №6

2024-05-09 19:12:21

I was harassed by Reyna from Chula Vista store in San Diego and refused to take a partial payment from me and when I asked why she wouldn’t give me an explanation. I was also threatened to have my furniture taken away on three separate occasions. I have never missed a payment so that was very unnecessary.

Review №7

2024-06-01 17:15:55

Best customer service all around, ask for Elisa! The delivery drivers the Miguels are professional fast, friendly and helpful.

Review №8

2024-06-05 03:44:34

Amazing customer service. Thanks Elisa and your team for all that you do. Excellent job!

Review №9

2024-06-15 00:49:17

Luis and Roland did an excellent job in delivering my bed on time and installing it, excellent job totally recommend . Thank you !!!

Review №10

2023-12-18 22:06:33

Thank you Miguel & Elisa your awesome and thank you for being very careful with my sofas. :) very happy customer.

Review №11

2023-10-16 22:27:24

Miguel & Miguel are absolutely incredible. Very professional and attentive. They delivered my queen size bed and put it together within 10 minutes. They work super fast and efficient. Totally recommend Rent A Center in Chula Vista on 3rd Ave. for your furniture needs ask for Genesis she will help you pick the best deals according to your budget. The whole team at RAC in Chula Vista are phenomenal. Thank you for platinum service.

Review №12

2023-10-30 21:50:20

From ordering to keeping in contact with the arrival of my bed to delivering & installing. The team at Chula Vista rent a center have made themselves accessible to me for all of my furniture needs. Elisa, the manager, has led a good team of sales reps and delivery personnel. Special shout out to Miguel & Miguel, the delivery duo, who are timely with delivery and efficient with installing. I am incredibly happy with my new bed & mattress.

Review №13

2024-04-07 20:48:10

They were so nice and fast at putting the beds together great job thank you so much

Review №14

2023-09-22 12:22:11

We were looking for a washer/dryer combo.... went to out local store, got there, was greated by who our sales agent would be and the rest is history. We love our new washer/dryer combo set. Service was great and fast and delivery was even sooner then expected!

Review №15

2023-12-30 22:35:28

Miguel and Elisa were very professional and offered wonderful customer service. I highly recommend Rent a Center in Chula Vista.

Review №16

2023-11-21 21:28:03

Great service . Miguel & Miguel were very prompt, had a good attitude and was very detailed with their service . Love my new sectional’s

Review №17

2023-07-28 02:31:39

Its a pleasure always making business with Rent A Center. The staff is amazing and helpful when it comes to my needs. Miguel and Miguel very professional and careful when they bring items to the home. They are the most down to earth guys that I have ever met. I highly recommend this place.

Review №18

2024-05-20 20:57:30

Its so cool!! Great customer service

Review №19

2023-02-01 00:48:56

Love this Store ! The store manager Elisa was great in getting us approved for the exact items that we were interested in. Delivery was handled very well and professional, Miguel and Miguel did awesome in bringing our furniture upstairs; they are the Perfect M&M Team ! Very satisfied, THANK YOU!!!

Review №20

2023-03-25 00:54:40

Miguel and miguel were awesome. Got my bedroom set up quickly and were very professional and a pleasure to do business with. You guys are awesome..I love my new furniture, already got compliments.

Review №21

2023-11-02 18:23:37

This rent a center location is the best I’ve been with them for about 3years and I’m always satisfy with my furniture so nice. I appreciate the lady’s there and delivery men shout out to them thanks again for wonderful service

Review №22

2023-01-06 02:47:25

I am so sick and tired of the manager at this place she has shown up at my home and disrespected me, hit my door for missing one payment! I literally cannot believe it, they came again today and were aggressive, rude and just about enter your home. Never ever doing business with these type of people again. Never ever had this treatment over a missed payment. It’s ridiculous and next step will be a lawsuit if you show up at my door again. The only nice person here is the driver. Literally. Do not do business here. I really hope corporate contacts me, my complex has cameras I will provide that to them, no one should ever be treated the way they treat you over a late payment.

Review №23

2023-09-12 21:48:40

Thank you Rent-A-Center there was three delivery guys I didnt get their names but they were Really good in delivering My couches putting them together Sorry they had toGo up three Flights of stairs to get to my apartment put they did a great job if i could give you 10💫💫💫💫💫💫💫💫💫💫 stars I would thank you guyswill see you again soon

Review №24

2024-01-16 22:44:47

Miguel and Miguel were quick friendly and professional great work!

Review №25

2022-02-22 22:30:49

The place is very nice and customer service is 10/10

Review №26

2023-08-19 02:24:00

We had such a great experience with our delivery guys miguel y miguel thank you so much for your hard work and dedication

Review №27

2022-09-09 01:58:43

The manager there is a great person who helped me out immediately and made sure everything went smoothly. And her staff are top notch because of her work ethic and skills at having great people behind her. THANK YOU VERY MUCH FOR A WONDERFUL EXPERIENCE

Review №28

2023-12-01 00:35:26

Love this place. Easy payments, great service and professional delivery. Would recomend to all.

Review №29

2023-11-11 23:14:33

Miguel and Miguel, dinamic duo. They came in quick in and out. No complaints no problems, just professionalism.

Review №30

2024-02-24 00:32:50

Elisa an Miguel so helpful best experience thanks for help much appreciated!

Review №31

2023-12-19 01:13:19

Greta experience fast service and deliver

Review №32

2023-03-23 20:39:04

RAC of Chula Vista is a good company and the 2 delivery men Miguel and Miguel were amazing very kind, professional, and quick when delivering my items and assembling it together. Thank you 🙏

Review №33

2022-12-07 20:50:06

Super awesome reps! Genesis and Luis Miguel and Miguel are very friendly and helpful! I was pleased with the service and quality! Great job ladies and gentlemen…. Highly recommend place!

Review №34

2021-07-15 03:41:28

Been very happy with the customer service they provided me. Me wallet broke down last night and closed my kitchen dining room and hallway. So I called to see what they could do for me and Elisa made sure I got what I wanted and within 2 hours it was delivered. Theyre great!!! Thank you Chula Vista rent a center.

Review №35

2023-09-29 01:12:51

The gentlemen Miguels excellent customer service care n great deliveries people

Review №36

2023-10-10 01:35:29

Both Miguel’s were great!! Definitely super funny and fast workers!!

Review №37

2020-02-04 22:31:44

I had a few items delivered a few weeks ago. The driver whom delivered everything was Terrell. He called before he left the store to let me know he was on his way as well as to let me know how long it should take. He got to my apartment in a very timely manner. He was alone which I thought was weird to move a whole king size bed alone. But he did it. He also set up all the furniture and helped me start up the TV. He definitely went above and beyond and I appreciated his kindness so much. He was very professional I had no complaints just smiles. Prior to the delivery Veronica had assisted myself and my boyfriend in the store. When picking out the items she was very knowledgeable in all areas and questions I had. She is Awesome all the time. Thank you for the staff at rent a center in Chula Vista and El Cajon city.

Review №38

2023-02-04 04:27:12

I would like to thank drivers: Miguel and Miguel, they were both very attentive, courteous and efficient!Wouldnt mind them delivering my next purchase at the Rent-A-Center furniture store...

Review №39

2022-08-22 21:59:09

RAC HELPED me out big time when I was in need of furniture. I was instantly approved. Armando helped me out! Thanks Armando.Highly recommend. I love RAC. Im almost done paying my furniture off. I will continue doing business with RAC. Great deal🤑

Review №40

2023-11-09 22:57:24

Miguel y Miguel are awesome and the ladies in the office awesome its like buying something from a friend ty all

Review №41

2023-11-08 02:04:12

Miguel and miguel were very helpful and great service will re commended

Review №42

2022-07-21 20:10:55

This place was wonderful. Very friendly staff. They were very understanding to our needs and very willing to help. I would definitely recommend this store to anyone who is looking for flexibility of payments.

Review №43

2023-08-18 17:00:59

The 2 guys that delivered my couches were fast and professional thanks for your hard work.

Review №44

2023-01-31 02:30:01

JUST GOT MY NEW COUCHES TODAY. IM VERY HAPPY. THE DELIVERY GUYS MIGUEL AND MIGUEL WERE VERY PROFESSIONAL, VERY, FRIENDLY. I HAD A GREAT EXPERIENCE. THE STAFF IS WONDERFUL. ALYSSA ALWAYS FINDS ME WHAT I NEED. THEY HAVE A NEW SELECTION IN FURNITURE WEEKLY.

Review №45

2019-10-26 16:21:33

There has been two managers of this store and I’ve seen and heard both mistreat their employees. I felt uncomfortable because of the tension in the room. If they were really professional sellers, they should wait until the customer has left or take the employee to the back to speak with them instead of embarrassing themselves and the employee their speaking with.

Review №46

2020-10-07 15:12:57

I was approached by a very nice young man who showed me photos of recliners. I was wearing a mask, he was not. I watched my salesman go up to his computer to do the final paperwork on my sale. The store was very quiet . No TVs or music playing. I could visibly see an office area with about 4 employees gathered around a desk. I believe that they were all men except for one woman, who was sitting behind the desk. They were talking and joking around, and none of them were wearing a mask! All I could think of was, REALLY! As my salesman approached me with the completed paperwork, a delivery of some sort entered the store. At that time, I noticed my salesman putting on a mask The chair of my choice is still on order and that is something I can understand during the current pandemic going on. It is a beautiful recliner that I am anxiously waiting to receive. I went to that particular store to buy a new recliner, as I had made previous purchases there, over the past few years and was very pleased with the service I received.

Review №47

2023-08-19 06:38:29

Miguel x2 are the best! They are always friendly and very quick!

Review №48

2023-07-18 00:44:01

Miguel y Miguel with Rent A Center were super nice, fast and efficient. Two thumbs up.

Review №49

2022-08-25 21:25:41

Elisa is excellent, very helpful. Able to get want I needed that day. Very clean store. Good prices. Genesis was very kind and also very helpful.

Review №50

2021-07-11 08:10:31

Alisha and Eddie were great. She made my process fast and he gave me a heads up when they were on the way!!!

Review №51

2019-09-15 02:19:31

They advertise same day delivery yet I went in on Thursday and I was told the items ( a mattress and bed frame) would be delivered Friday between 4-6 I get a call at 6:30 Friday that they wont be able to deliver it that day because their delivery guy went home early, at this point I had already gotten rid of the old stuff to make room for the new. I called back asking if my friends and I could load it and unload it if rent a center would be able to haul it. They said yes that they will come here we only have to unload it. Awesome great I’m getting my stuff right? Wrong. After waiting over an hour and a half I decide to call, “Oh yeah she’s leaving the store now we loaded the wrong mattress.” Ok never called to inform me of a delay, whatever fine, at least I’ll be getting my things. Finally they get here and we go to unload everything and it’s just the mattress. I’m like “ uhhh where’s the frame?” Oh it will be delivered Tuesday didn’t feel like arguing that night I just wanted to lay in my new bed and go to sleep. So the next day ( Saturday) I call in to see when they can deliver it. The lady says oh ok we can deliver it in an hour. I’m thinking awesome I’m finally going to have everything! So I wait around my apartment for well over an hour and I call (once again they didn’t call me) and she says “oh well I talked to the manager and I didn’t know it was going to be delivered Tuesday so you will have to wait until then, because all of our drivers are out”...... okkkk but they why were you able to do it before ? So I’m paying on a bed frame I’m not even getting to use yet 😊🙃 definitely won’t be going back to rent a center, at least not this one.

Review №52

2018-05-03 22:07:00

I went in there signed a contract to pay same as cash price for a brand new couch the delivery people show up 2 days later with a couch that has holes in it and scuff marks the people there are shady Shady Shady even the drivers who are just delivering the couches tried telling me I should still take the couch even though it had a hole in it and Im paying for a brand new couch do not go here the only reason I stayed with them instead of returning the couch was because I really like the couch the way it fit my room and didnt want to struggle with ordering a new couch through a whole new company be very careful when purchasing with them and make sure you read every detail in inspect whatever you buy

Review №53

2022-12-09 20:54:54

Great service, great delivery… Would give them 10 stars if I could

Review №54

2022-10-06 19:32:41

Service is very unprofessional, just one day past due and they call you a thousand times and even go to your house and try to open door with out permission and no consideration of me trying to sleep because we work graveyard shift.

Review №55

2022-02-16 21:10:17

Love the store and the employee are awesome. I have a great experience every time I go there. Thank you Rent-A-Center

Review №56

2017-12-22 21:22:51

Do not shop here.. horrible customer service. Horrible overall... took for ever to get a couch. Theres plenty of other rent a centers. I took a chance out of convenience but theres definitely a reason they have only 2.5 stars. Do not waste your time.

Review №57

2023-02-06 22:20:59

Great service very professional delivery ny Miguel and Miguel super profesional

Review №58

2023-03-29 00:29:39

I had a tv and stand dilevered by Miguel and Miguel the best really nice people very friendly totally recomended

Review №59

2022-11-15 02:33:08

I just go there to make payment on the bed Im renting to own. I go there because they dont do credit 💳 checks. But you have to make payments weekly.

Review №60

2017-07-15 07:54:11

TOOK 3 PHONES JUST TO GET IT RIGHT. SMH...Management overall was very kind, patient, and professional. However their IT support and Personnel in charge of inspecting returned phones lacked the skills to provide standard service and support to their phones and for their customers:My wife and I came to the Chula Vista store at 1090 3rd Avenue, Chula Vista, CA to temporarily get an S8 phone to use while our service provider was delivering us a replacement phone that was out of stock. We specifically asked for a phone that was either brand new, or wiped completely clean via a proper factory reset. As we are aware that previous users often times physically damage the phones, or install their own software and other programs while in use.NOTE, there is a return policy clearly written in the contract for devices that customers are not satisfied with. Which the manager also brought to our attention.But sure enough, we had to return phone#1 (a Samsung Galaxy S7) to the store. Because there was an unusually thick screen protector applied the phone. After taking a good look, we noticed a small crack on the bottom right side of the phone, which seemed to be growing. It looked as though the screen protector was put in place as a Band-Aid to hopefully slow down the progress of the crack while concealing it?? Which is why we returned that phone.Phone #2 (also a Samsung Galaxy S7) was also returned to the store. Because it had a customized OS installation by its previous user that was not only abnormal and unusable. But it wouldnt go away even after we try to do a factory reset ourselves... This factory reset was supposed to be properly done via the IT department in the store before being given to any customers. Although the manager said this was done when I brought this to het attention. She clearly did not know the depth of this customized installation by the previous owner...It wasnt until we received phone#3 (by LG) that things were finally done right. Because it was brand new, and straight out of the box. But by this time, our service provider had our replacement phone mailed to us a day our two later. So we returned the phone as well, and was kindly told that there would be no charge because of the inconveniencess regarding the written return policy for unsatisfied customers, as mentioned above.

Review №61

2015-07-28 19:10:34

I have never been so disgusted with such a poor rude business i bought a TV and decided it was not worth it so tried to return it asap but was told they will pick it up its been a month of my husband and I taking time off work they never called or returned our calls they never showed up but then today had the nerve to ask for payment and a late fee corporate was worse James which is the corporate manager couldnt return our calls ethier. People do not make the same mistake there is better places and cheaper prices I will make sure my friends and family stay away from this place ridiculous how lame and rude this establishment is wow

Review №62

2023-03-28 01:26:53

This place this complete trash I highly don’t recommend anyone shopping here especially when it comes to missing a payment they will threaten you on the phone I will file a report to the corporate not professional don’t do any business here

Review №63

2023-04-24 19:00:40

There is a guy there, not good customer service .Genesis is helpful & pleasant.

Review №64

2022-09-18 01:41:23

Elisa thank you so much look forward to a great service and buying more things .

Review №65

2021-08-14 19:19:58

My mother and I went in today n they are so helpful and nice customer service. Elisa is nice and explained everything to us.

Review №66

2022-02-03 00:19:57

Was told my things would be delivered today, took off and they say they have no record of my delivery. I spoke with the assistant manager Eddie who gave me the run around from 11am until 4pm! Ridiculous!

Review №67

2023-06-23 21:17:56

Very nice helping gentleman Miguel and Miguel awesome job

Review №68

2021-05-19 23:30:37

The customer service was bad, when we got there the doors were locked we had to wait in the heat and then she let us in and disappeared, the Chula Vista location felt like we interrupted something by coming to the store.

Review №69

2022-08-22 19:35:36

Great service awesome people right on time delivery on my couches

Review №70

2023-03-03 22:25:13

It was a good serves and good workers vary kind too

Review №71

2022-12-17 22:23:44

Awesome its customer service I recommend her to anybody

Review №72

2021-06-17 01:54:26

The bed was great Eddie and Elisa were very helpful and nice I appreciate the work !!!

Review №73

2023-07-08 05:00:18

Great service, very nice people

Review №74

2024-01-30 04:45:16

So Far So Good!

Review №75

2018-08-08 05:13:20

They take forever to bring you the merchandise to your house they say they will deliver it on monday and i havent got anything yet

Review №76

2023-11-28 14:09:27

Im back love you guys...

Review №77

2023-09-02 10:56:58

Poor follow through when trying to adjust payment schedule.

Review №78

2023-05-16 03:28:15

Delivery were great quick and on time

Review №79

2022-12-17 22:27:09

Very hospitable, respectful,very prompt and helpful.and sweet

Review №80

2014-12-17 02:38:19

Great customer service and the employees go above and be on their job!! Great place!!

Review №81

2017-03-18 08:15:23

Customer Service is on point...they treat their customers with respect, they communicate with with respect, and they are understanding if the customer falls

Review №82

2023-09-01 00:51:16

Miguel y Miguel the best !!!

Review №83

2021-05-30 01:14:53

GREAT CUSTOMER SERVICE FIRST TIME CUSTOMER ELISA WAS SO HELPFUL THANK YOU

Review №84

2023-04-20 01:05:18

Awesome staff very friendly

Review №85

2016-12-16 01:16:54

Horrible customer service. Never deliver or pick up on time, always an hour or two late.

Review №86

2022-12-10 18:26:37

This is awesome thank you so much!!!

Review №87

2021-03-19 18:54:28

The girl that helped was great, very friendly.

Review №88

2022-11-30 00:17:26

Elisa was super helpful and nice

Review №89

2022-12-29 20:54:07

Good customer service experience

Review №90

2023-09-14 18:59:52

Elisa is awesome!!

Review №91

2023-10-10 18:19:38

Awesome!

Review №92

2022-12-31 00:36:38

Good customer service!!!

Review №93

2021-07-19 21:47:02

Excellent customer service!

Review №94

2023-05-06 20:50:11

Great service

Review №95

2022-11-16 03:50:34

Much respect and on time!!!

Review №96

2023-08-22 20:04:01

Best service

Review №97

2018-05-19 04:40:26

Very bad delivery service.

Review №98

2019-05-01 01:25:07

Really good

Review №99

2019-01-06 05:10:06

Good

Review №100

2018-03-14 00:22:06

Horrible staff

Review №101

2021-05-20 01:12:17

Review №102

2024-04-11 23:42:11

Miguel & Miguel the best, very kind and attentive, helped us with our order. Everything very fast and helpful, super professionals. Thank you very much ☺️

Review №103

2024-02-28 03:05:12

Miguel & Miguel are very good guys and super workers. We have ordered several times from RAC and they have helped us each time with deliveries. We have ordered TVs, beds and a dining room and they are always very friendly. They have helped us a lot and always make sure everything is fine. They are very professional and you can count on them. Thank you very much Miguel and Miguel! We thank you very much.

Review №104

2024-06-20 20:24:39

Many thanks to Luis for his job very well done, he put the bed in very quickly, very good worker and respectful.

Review №105

2023-06-16 19:59:37

Mrs. Reception in the store was very patient and Mr. Miguel and his colleague Miguel were also very friendly at the time of delivery.

Review №106

2024-04-03 03:51:17

Very good service, good treatment from the workers Miguel and Michel, excellent treatment

Review №107

2024-04-18 20:13:36

Very friendly, very attentive and very good workers. It was a pleasure

Review №108

2023-08-23 02:05:13

I want to thank Miguel. And to the 2nd Miguel for bringing the sofas to the second floor they did an excellent job, very professional in their work and very punctual. On their schedules. I recommend them 💯 percent 🙋🙏👏👏👏👏👏👏👏👏👏

Review №109

2024-04-30 06:10:05

Miguel & Miguel very kind, attentive and careful in what they do

Review №110

2024-04-26 01:27:27

Los Migueles excellent service. Thank you!!

Review №111

2022-12-14 09:18:35

Great service Miguel and Miguel super serviceable and very good deliver a great store fascinated with the manager and grateful for everything they offer excellent furniture thanks rent_a_ center.

Review №112

2023-02-08 22:08:07

Miguel and Miguel are the kindest and friendliest employees, very professional and punctual, it is an excellent service, I recommend it.

Review №113

2023-06-08 21:36:08

Good service from the manager in the store, fast delivery, very friendly and cordial delivery people!!

Review №114

2021-09-17 23:29:33

Very good attention from the two ladies who work here, excellent service. Thank you

Review №115

2023-04-05 00:41:33

Excellent service and customer service from Miguel & Miguel

Review №116

2021-05-18 19:10:38

Elisa has excellent customer service, patience and above all, she helps us! More than happy!!🙏💕

Review №117

2024-01-25 04:14:37

Excellent

Review №118

2023-08-22 02:31:42

Excellent service

Review №119

2023-01-20 22:32:03

Review №120

2019-01-23 20:27:24

Good service