Reliable Roofing & Retro-Fit in Valley Village

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Categories

  • Roofing contractor

Phone: +1 844-331-8313
Site: http://reliableroofingcompany.com/
Opening hours
  • Monday:8 AM–6 PM
  • Tuesday:8 AM–6 PM
  • Wednesday:8 AM–6 PM
  • Thursday:8 AM–6 PM
  • Friday:8 AM–6 PM
  • Saturday:8 AM–2 PM
  • Sunday:8 AM–2 PM
Edit info

Total reviews rating 3.9

126 Reviews for Reliable Roofing & Retro-Fit 2024:

Review №1

2024-04-16 19:02:51

I recently had a section of my roof underlayment replaced and my bathroom door ceiling repaired due to water leak with this company. The drywall crew did an excellent job in covering things before work and cleaning things up afterward, but the roof crew did something that I thought only a mom & pop shop would do which is to throw trashes down directly from the roof instead of bagging them up on the roof. On top, a portion of the trash landed on my lawn, covering one of the sprinkler heads (see picture attached) and was left there until I call the PM to have them picked up. Believe or not, the trash pick-up crew came out without a broom and had to borrow one from me and they even left small debris on the floor after cleaning. The reason for the 3-star is the total disrespect of the customers time on top of what is mentioned.1. Didnt show up on the 1st day for the roof work and didnt notify the customer either - Had to call to find out that they were not going to show up.2. Gave almost a last minute notice before showing up.3. Had to keep asking when the drywall crew will show up and finally was given a one-day notice that they will show up the next day.

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Review №2

2023-07-29 19:56:55

I went with Reliable Roofing on my roofing project and I am very satisfied. Starting from the project manager Eddie and his crews they were very respectful, clean, and super hard working. It was a smooth process and very easy. Eddie did great with inspecting and solving prior issues i had with my roof. I have already referred Eddie to 2 friends of mine.

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Review №3

2022-06-21 04:51:51

My experience with Reliable Roofing was very well. Eddie and his team did an amazing job prepping and making sure I was aware of all the stages of the project. During the estimate process I definitely did my homework and found that Reliable was the only company that was going to do exactly what I needed. Eddie even went ahead and sent me before during and after pictures of the roof which was perfect. Whoever is reading this review please don’t fall for some of the FAKE low star reviews because that is definitely NOT who they are or what I went through. I am very happy I chose Eddie and Reliable Roofing.

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Review №4

2023-01-25 19:00:05

I do not recommend using this company. The Salesman that comes out is dressed to impress. That is where it ends! They 3rd party everything out. I still have leaks in my roof after paying over 45k to fix the leaks and to re-due the roof. Right after we signed the contract I received a text message saying that I will be receiving a discount on my quote with the company! I called and said that is great! They said it was a marketing error and I will not be getting the discount. If you have made it this far I will make it short. DO NOT HIRE THIS COMPANY. My roof still leaks.

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Review №5

2024-05-10 14:56:15

First of all I thought I was dealing with Reliable Roofing an Restoration (4.9 stars). INSTEAD I called the wrong number and got Reliable Roofing and Retrofit. Last year had a small hail storm and requested Reliable/Retrofit to come out and check the roof for damage, they advised they do not offer that service. Have a vent loose on the roof, which they installed, probably damaged in the hail storm. Its been 8 days since I requested someone come and fix and still no response. Have contacted Mayra repeatedly but no response. Having both bathrooms redone due to mold. Found out they boxed in the exhaust vents. Requested roofing company to come out and fix. No response. I have a warranty on this roof (installed in 2022) but it doesnt seem to be any good.Use this company at your own risk. Once they are done with your roof, you cease to exist.

Review №6

2024-06-11 02:48:53

Following up on my previous review and response from the business.If the notes say that I was to call, then how do you explain the call history that I have for Micheals number. See the attached photo.I called you customer care 5 times last week. The same customer carer who hounded me for the inspection appt. I reported this matter and they said they will escalate and someone will call me in 24 hrs. No one has even cared to call back since a week now.Your company is a waste of time and no wonder you have such poor reviews and ratings.Please stop hounding customers for appointments when your staff is not capable of following up with qoutesIf you want the business, why would you wait for me to get pricing for other companies? Makes no sense what his notes say.Other People: PLEASE STAY AWAY FROM THIS COMPANY.

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Review №7

2022-09-01 17:03:25

So i finally decided to rate this company. CAUTION!!- the staff I negotiated with were very high pressure! Didnt want me to compare with other roofers. Wanted me to sign contract on spot. I was ready to show them the door and price dropped a few thousand after making a phone call. Weird. Then they accidently cut a gas line. Got a call at work about them needing to shut my gas line! They cut a water line too and didnt even tell me and manager wasnt even aware apparently. I found out when i tried to use water and then it was flooding my roof. AND now I noticed sub par workmanship and i try to get them to take care of it, they refuse because I noticed it too late. You be the judge and look at my photos. First 2 photos shows corner that needs fixing. Third photo shows how it should be Sub par workmanship. Expensive and high pressure. Go elsewhere

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Review №8

2021-09-08 13:29:50

They tried to never install water and ice part of system. They were told what happen and did not care only made excuses. They tried to pull up underlayment to add at last minute but this is not platinum instulation thats worth 20k which is what I paid...project manager said he would sent pics of proof of full system I was paying for never did. Nails were left on roof on shingles that were pressed in and caused small holes...this is not the quality worth the money....they left Gass can on side of my house in the middle of summer in the desert and it could have exploded. Told project manager and he seemed annoyed every time....I want to help people not go through this as I still paid full amount. Be careful they have alot of fake reviews not real. This is why I took pics

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Review №9

2023-12-04 23:39:11

After evaluating five bids for a roof replacement, we decided to go with Reliable Roofing. They delivered exceptional quality, service, professionalism, and punctuality, all backed by a 100% satisfaction guarantee. We are extremely content with their work and endorse their services. We extend our gratitude to Reliable Roofing for their outstanding craftsmanship, and we couldnt be happier with the results. We are truly 100% satisfied!

Review №10

2024-04-08 17:09:41

Worst experience ever! Since 2019, we have been dealing with problems if leaks due to the mediocre work done. Last year, (April) we called them to check the roof. I had to pay AGAIN. Finally, it seemed that the had found the problem.Last week Reliable sent a crew to repair the kitchen ceiling. Not done correctly. Came back Friday (4/5/23) to fix the imperfections still very visible. Today, the came at 7 :35 A.M. to continue. It was better but still some minor imperfections. When I tried to show the guy in charge, he list it and started screaming at us, saying that it was perfect. He refused to see where there were some bubbles. He walked out of the house slamming the door and leaving dust and foot print dust all over the house. He walked across the street, screaming that we were crazyVery rude and disrespectful.