Presentation on Map Reviews Nearby

Realty Roundup in Elk Grove

3.6 (96) 9401 E Stockton Blvd #110, Elk Grove, CA 95624, United States

Categories

Real estate agency
Apartment rental agency
Property management company
Real estate agent

Location on the map

Elk Grove, Sacramento County, California, US

Phone: +1 916-685-6601
Site: https://realtyroundup.com/

Opening hours

Monday:9 AM–5 PM
Tuesday:9 AM–5 PM
Wednesday:9 AM–5 PM
Thursday:9 AM–5 PM
Friday:9 AM–5 PM
Saturday:10 AM–3 PM
Sunday:Closed

Edit info

Total reviews rating 3.6

96 Reviews for Realty Roundup 2024:

Review №1

2024-06-19 04:05:13

Im a property owner who has been very unhappy with this company. When I signed up, I requested quarterly gardening services. They were very responsive and helpful until the contract was signed.Then, they began billing me monthly for the quarterly gardening services. I complained three months in a row! Got apologies and promises to correct each time. After four months, they reversed one of the charges. Then, in December, I was re-billed for that reversed month AND they were still coming monthly. I emailed the office: no response after a week. I called the office and left a message: no response after two business days. This is ridiculous.Edited to add: After an email and two phone calls (over eight days), I got a response from Tracey informing me that they had waived some management fees due to the over-charging for gardening services. Tracey was very helpful and kind. Property management is a tough business, but I still feel that the chronic non-responsiveness Ive gotten from this company is unacceptable, but based on the communication I received after posting this review, Ive increased my rating from one stars to two.Edited one more time (four months later): After canceling services with Realty Roundup, I received a final accounting from them, and... they deducted the payment for the gardener one last time (even though I canceled the gardener six months prior). I called and left a message with accounting. No response. After several emails, I was reimbursed. In passing, I mentioned that Id done a drive-by of the property and it looked like a gardener had never visited at all, and I was told that the last bill was an accounting error. So, after four months, it seems there are still issues with their accounting department. Im pretty sure Ive spent more time managing Realty Roundup than they spent on my property! Bumped my review back to one star. And, hopefully this will be the last edit!

Review №2

2023-12-14 08:48:09

Realty Rounduphas been great! We just moved into to our new house and we love it and everyone has been great. Tracey and Jamie have been great and answered all questions and issues we had! From beginning to end the process was smooth! We had some issues with some things but they were quick to come and fix them! We are enjoying our new house and want to say thanks to Realty Roundup for helping us find our new place. We moved from Colorado to Cali and they made this so easy for me and my family!

Review №3

2023-09-20 22:19:12

Realty Roundup is by far the best property management company that Ive ever experienced as a tenant. Its clear that their primary duty is to the property owners, but their clear communication and responsiveness makes them a pleasure to deal with as a tenant as well. If I ever need to rent again, or if I find myself in need of a property management company to handle my portfolio of real estate holdings in the Sacramento region, then I will definitely turn to Realty Roundup.

Review №4

2021-03-12 07:09:32

I am a property owner. I contacted Realty Roundup when my house was vacant clean and ready for move in. Leah the assigned contact told me not to turn off any of the utilities because the house would rent so fast it would just be a hassle. She said the price was good and they would have plenty of applicants. The house set for a month she said there were no applicants. I offered to lower the price because we didnt want the house vacant, she said no it was a good price. A few weeks later she said they had several applicants. Nearly a week later she sent us the information and we agreed she said the applicants were no longer interested, but she would get more applicants reviewed. Over and over she would say the have multiple applicants but wouldnt send me any. When she would finally send me something she would only send one and say I can deny it and go on to the next but they would have to start over. I have never heard of anything like that. The process is usually that they get all the applicants review them and present the owner with the best applicants not one at a time and not without knowing if it is the best or worst applicant. Well this continued over and over and we would say yes to the applicants but they never got anyone moved in. After 2 1/2 months she said she had an applicant and we approved. And they would move in. 3 weeks later I contacted her to ask what happened and she said the applicant has a housing voucher and I would have to lower my rent $350.00 a month. At that point the house had been empty over 3 months so my wife and I decided we couldnt afford to continue with Realty Roundup. We told Leah we wanted our keys and garage remotes back. 5 days later I had to contact her again to ask about my keys garage remotes and the the deposit. She said she couldnt find the remotes and thought they were at the house. I had turned them into her office and knew they were there. Hours later she said she found them and I could pick everything up.We finally advertised ourselves and received nearly 30 applications in a mater of a couple days, and were able to pick a good renter. I am not sure if it is the company Realty Roundup or Leah who failed us, but they cost us a great deal of money in lost rent and over 3 months of utility bills.If you dont want to handle your rental yourself look for a better property management company. Realty Roundup is the last place you should use.

Review №5

2023-03-28 23:21:11

I can see why these people have so many poor reviews. I applied for a property at 9861 Burrowing Owl way. Tyronda contacted me on a Monday to ask if I was still interested. I told her I was, and I called the office to pay my $80 application fee. SEVEN days later I was still waiting to hear what the landlord decided just so I could and see the house, and it was like pulling teeth to get information. They text you to death, and if you call the office to speak to someone and clarify things no one is available by phone; and then they text you back again. Absolutely amazing! By the way, I have excellent credit (score >800), income that is more than 3x the rent, excellent rental history, and I am a homeowner in another state. I had to contact them TWICE to get a response. Even when Andrea finally told me I was approved I was not given days or times to view the property.I can understand wanting to do some sort of pre-screening on potential renters before showing the property; but for the life of me I cant understand why their process is SO SLOW, inefficient, and frustrating. You want to find people that have the ability to pay rent, are likely to pay rent, and will take care of the property. They should have a tenant screening process that should be satisfactory to most landlords. I shouldnt have to be approved by the owner/landlord to just VIEW the property. Are you telling me that they contact the landlord for each approved person/family that wants to view the property??!! Thats why they are being paid. What a waste of time and energy. And with as slow as the applications department is, owners homes are going to sit vacant much longer than they need to. Landlords/owners would be better off using Zillow to screen tenants.And still, how come I dont know the date the house is actually available? How come I dont know days and times I can actually see the property? This is basic information that should be forthcoming and answered by Tyronda and Andrea.As a renter I would be very hesitant to rent a property listed with them, because if there were any issues or concerns while renting, I would not want to deal with the people I dealt with in the application process.______________________________To have to be approved by the owner, in order to view a property is a bad process. While that may be difficult for you all to admit that publicly, you have a broken process which needs revising and improving.

Review №6

2024-01-23 00:45:56

Debbie found me an amazing home and I am beyond grateful! Highly recommend Realty Roundup!

Review №7

2020-09-04 22:37:37

I lived in my rental for 6 years before they took over management. I knew then that it would only be a matter of time before they found a way of getting me out of my rental. Its the only reason why I only rent privately,Most property management companies in Sacramento, make it very hard for African Americans. Since they never saw me personally, I thought I was safe. After the first home inspection is when all the problems started. The next annual inspection was coming up and I had just started a new job. I requested that we have the inspection on a weekend and I was told no. I called and I spoke with Ms. Sullivan. I told her my situation and when I finally agreed to have the inspection in the middle of the day, she hung up on me. She contacted the homeowner of my rental and lied to him and told him, I was refusing to have the yearly inspection. Well the homeowner asked me to move out in 60 days based on Ms. Sullivans lie. So I had to move and the homeowner sold the house two months later. win win for us. I found another home and the homeowner made $11,000.00 over the asking price. So Realty Roundup has dishonest employees that cost them a great renter and all the fees/commissions they would have made on the house had it not been sold. Thats called Karma.

Review №8

2015-06-26 21:14:58

I usually dont write reviews but after seeing all of these negative ones I felt compelled to write something. I never had problems with Realty Roundup and I recommend them to others looking for a place. They have always been polite to me and I noticed that their rentals tend to be cheaper then others in the same area. I pay about 150-200 dollars less then everyone around me in the same structure model. They always have been pretty responsive when it came to getting things fixed around the apartment. Ive been in two places by them so far, when moving into the second place I was able to apply my deposit from my first place to the second place. If I remember correctly I had started to move in the second place before they did inspection of the first apartment. This meant they took it on faith that I would be able to pay the difference in the deposit without knowing what the difference was. I always appreciated that. There were a couple of times where it took over a week for them to get someone to fix a problem. But that is two times over the course of almost 4 years. Until I see anything otherwise I will only deal with these people.

Review №9

2017-11-17 00:28:59

410 Clinton Ave. apartment a has been my home for four years now. It is a quiet, clean complex. All the neighborsget along. Whenever I need anything repaired, it is always a nice and swift response. I have wonderful, new carpet in the bedrooms and upgrades in the kitchen, and now we’re about to get new bedroom windows. I’m glad to know that my property owner is dependable when it comes to necessary work on my home. I am happy with The customer service that I received whenever I called the office. Ashley has been wonderful and is very easy to talk to. We love her. I plan on being here for a long time. Really round up it’s the way to go! Their reputation exceeds them! November 16,2017.

Review №10

2015-07-07 23:08:56

I have used Realty Roundup for nearly 6 years (come August!), and my experience has been very reliable. I have lived in another state since renting my property in Elk Grove, and the service has been very reliable. I am on my third tenant and each time, they have found a tenant within a few weeks. They do great research on the tenants as well. Since I cannot be there to work through any issues, having Realty Roundup handle the occasional repair issue that pops up is very convenient. They provide monthly itemized statements as well as an annual report for my taxes. All in all, very convenient, and the staff is friendly and helpful!

Review №11

2016-04-17 00:54:52

Let me first start off by saying I gave Realty Roundup one star because they have nice listings or else I wouldnt be giving them any stars. They had a listing I was VERY interested in and it was currently occupied and was going to be available in a month. I was excited to be put on a contact list for when the house was going to be shown. I expressed I was ready to rent the one property and was told I will be one of the first contacted with information on the showing.I was in contact with three different people from the Elk Grove location and they all three sounded unhappy and rude, which is not a great start for future business. That aside I was on their website two days after being put on the contact list and noticed the house I wanted was no longer listed. I called them immediately and inquired about the removal of the listing and was told it had been rented.I was extremely upset (and yes Im aware that great houses go fast) at the fact that no one called me to let me know it was taken AFTER I expressed great interest only TWO days prior. They wasted my time completely and let me down. I find that really unattractive and highly unprofessional. Needless to say I will not be renting through them and I will not recommend them to anyone I know.This unfortunate rating could have all been avoided with better communication and some professionalism when dealing with something as sensitive as peoples time and living conditions.

Review №12

2019-05-16 17:09:25

0 stars. Dont dare start talking about how the most difficult and Negative experience it is Dealing with property for managers. You see people are in control of whether or not A person has a place to live tends to give 1A very big head. The 1st lady I talked to was OK she heard me for a little while until I started getting personal about property managers and how difficult they are to deal with. And the next lady comes on and all of a sudden she has a very rude tone in trying to say that she doesnt. She was being very rude and so was I. But I am not working for someone at the time and I am not the customer service representative for a company. I basically explained that I have good rental history good income long term job and references from prior landlords. But the most specific important thing to them did not have anything to do with the fact that Im renting a property the most important thing to them had nothing to do with whether or not I can afford To pay the rent. It did not matter that I had no evictions. The most important thing to these property managers is a stupid number that says 600 or higher. What does a target card that I 0 $40 on from 6 years ago have to do with me renting a house. What does being late on a truck payment a couple times throughout the year have to do with me renting a house? It is ridiculous that is why these homes are sitting on the market on rented for months at a time period you people who are using these property managers need to quit being lazy and read the place yourself. Talk to people see how much money they make get some references to see what kind of person they are and rent the place to them yourself. All that these proper you managers want to do is make things difficult and hard. All they want to do is try to get 10 or 20 or 30 application so they can collect the fees on it. They are all heartless rude landlords who can give a ship as to whether or not someone with children has a place to live.

Review №13

2018-07-10 20:27:12

We would like to share our experience. In the last four years, we have been residents in one of the homes that are managed by Realty Roundup! Within 4 years we have experienced some issues, maintenance issues. However, in every issue that we have had, Jim Miller is our property manager, has worked with us and resolved issue by issue in expedited time.My husband and I both worked for property management companies in the past and in our experience we have to say that Jim Miller is one of the best property managers we have ever worked with. He is understanding and accommodating. I would like to commend Realty Roundup for employing people like Jim, of course problems occur, especially in housing but to get resolution it is all that counts and in the last four years, every time there is an issue there is always resolution. Please understand that this is a property management company and in my own experience, property management companies are not the owner of the home. They’re just providing management services and most of the time it varies on the owner of the home. We have been blessed to have an opportunity to work with Realty Roundup and Jim Miller and we look forward to continue our relationship as tenants.

Review №14

2024-04-02 05:34:32

Sarah and Melissa have been fantastic, would highly recommend realty roundup.

Review №15

2015-07-08 00:31:46

Realty Roundup has been handling rental property for me for approximately 7 years. I have always been happy with their service and their ability to find me good tenants. Its my top priority to make sure my property is kept in good condition for my tenants and that any issues that do come up are handled immediately. I live 2000 miles away from my property but feel that it is in good hands with Realty Roundup. Id definitely recommend them, and have!

Review №16

2017-09-07 16:59:32

Renters and property owners beware. No customer service. Renters Be prepared to bend over backwards to accommodate their backward policies.Also First well qualified applicant doesnt necessarily mean that you will be qualified to get the apartment.What happened:I was told to make an appointment for 8am on a weekday for a open house. The listing looked nice on the apartment. so I made it work and asked for the morning off. I got there at 7:55 and waited till 8:25 then left and drove 20 mins home to get a few things done to try and salvage my morning off work. I called when their offices opened at 9:05. Talked to the same lady and she said that I was mistaken and my appointment was for 8:30 so I said is he still there Ill go back. she said no he left when I didnt show and that I needed another appointment for the next day..This companys policies need some work. her tone left much to be desired. They try to make you the customer feel like a supplicant begging for their time and approval. If I was a property owner I would not want them to rent out my apartments or home. Cause all their lack of customer service does is tick off the well qualified which leaves the adequately desperate or the saintly patient as their pool of possible tenants to draw from.On a side note I got some information on their application process.They may already have multiple applications in for the same property. whomever meets minimum requirements are then given to the owners for final selection. So forget equal opportunity housing.Also Forget about getting your application fee back. I wonder how many people with good credit and adequate income have been told by this company that they did not qualify when the reality was just that they had to pick one of the five well qualified applicants.

Review №17

2020-03-12 00:17:09

Never having rented through a property management company before I wasnt sure what to expect. Over the past 6 months each small maintenance issue with the house I have posted on the app and had the contractor contacting me in less than 24-hours to get it fixed. I appreciate how responsive they have been.

Review №18

2023-01-20 02:44:52

Realty Roundup found a beautiful home for my dad. transition was smooth and easy. Special thanks to Andrea and Melissa for going the extra mile, they really took care of us.

Review №19

2020-02-26 04:55:53

I have a lot of things I could say but this review is based on the conversation I had with my property manager today. First time I’ve spoken to her after many attempts and voice mails the last 4 months. She blamed me for her not having the correct rent prices on my account! That was the topper. She said she has 200+ accounts she manages she is just one person, you can’t put that on one person. YES I CAN THAT IS YOUR JOB!! Like I said I could go on but basically if you like your property manager to have any accountability or customer service Jacci isn’t the one for you!

Review №20

2015-05-11 17:24:09

This is one of the WORST property management companies ever. No one wants to be homeless but you just may be better off than dealing with them.The properties they show are disgusting. Dirty carpets, marks on the wall, because they create a herd like environment with getting as many applicants as they can for one place. The funk of the last tenant isnt even out of the home yet before they show it! You basically have mass amounts of people coming to view these places and then the rat race is on to get your application in first. If you get your app in first, that still is no guarantee. The dummies in the office will lose your paperwork, and then they will blame it on you for not remembering the name of who you spoke to. Hello! Its called be organized! If you file your paperwork properly, you dont have to waste time calling everyone to find out where an app is. This happened twice and my boyfriend and I went absolutely nuts when we went to pick up our refund check for our app fees, and THEY COULDNT FIND THAT EITHER!!!!! The rude and stupid hunch back of a woman on duty that day said that she was just a property manager and didnt know anything. She thought she was just going to dismiss us and tell us to come back because of her own laziness and stupidity but we stayed there until they gave us everything back, including our applications, because lets face it, why would I want to leave personal information with a company that cant even track it properly?This place sucks. It is a hard market out there right now because everyone is looking to rent, but no matter what avoid this place at all costs. They have many properties but lack quality and integrity. And from what I have read, they will screw you on your deposit.If you manage your home through these morons it is a good indication of what type of lame homeowner/landlord you are because no one with a brain or integrity would leave their properties in the hands of such incompetent people. And yes, I do mean just that!

Review №21

2022-02-17 00:01:08

I was not approved for the home I wanted but I wanted to say that I read many of negative reviews and I had to leave a review from my experience with the application process, this company has been great to me, everyone is so kind, they kept me informed throughout the application process, if I had any questions they were answered in a timely fashion. I’m disappointed about not getting the home, but I will definitely keep this company in mind!! I would recommend them to anyone!

Review №22

2016-04-13 14:52:04

As a property owner they failed me. My initial agent had health problems and left the company. The new property manager didnt know the details of the lease with our tenant. We credited them for yard maintenance. The lack of inspections left my yard a mess and the carpet looked like they rolled car tires throughout the house.The next tenant passed their background checks and ended up not paying rent for months. We just evicted them and sold the house.Oh well were done with them but I wouldnt recommend them to any home owners. I have other friends continuing to use them but the consensus is: You have to manage them and be on top of them.

Review №23

2017-05-02 23:30:05

I made an appointment this morning o come look at a place this afternoon and as I was leaving my house I called then to let them know I would be late. They informed me that the property had already been rented and the agent said they had called all and left a message to cancel. There is no call recorded in my phone and no message left. You did not have some one magically apply and get approved today. If is was a possibility that someone would have it today why didnt you say so at 10am this morning when I called? Also make sure you do your jobs and call people back so they dont waste their time.

Review №24

2013-10-28 01:46:28

People warned me about Realty Roundup. A co-worker said she got ripped off by them. I brushed it off and thought that she must have done something wrong. My wife and I still rented from them. When we moved out, we left the rental home cleaner that when we got it. When it came time to get our deposit back, imagine they shock of instead of getting a check we got a bill! the company stated they were charging us for a new garage door because the one that was there had a dent in it. When we were looking over the house and writing up every single defect(something that the co-woker strongly suggested), we overlooked the small dent in the garage door. We thought it was so minor that is wasnt worth writing up. Boy were we wrong. We are now going to small claims court to try to get our money back. We dont have a problem swearing under oath. Please handle this company with extreme caution.

Review №25

2015-07-11 22:53:33

The agents were rude and short with us. I also have never been required to provide all of my information and copies of my documents while turning in just an application. While I have great credit, perfect rental history and an income that easily surpasses the 3x required rent, I felt disrespected and will never rent a home through this realty company.

Review №26

2016-03-17 14:36:33

As a property owner, Realty Roundup has greatly underperformed in managing our rental property and charged us over and over again for damages done by our renters. They rarely bid the work out telling us no one else but one vendor was avaluable to fix the damages and charged us for all the work and not the renter. Our property manager treated us very poorly. We gave Realty Roundup our business for many years, but after they changed our property manager from bad to worse, we have left this company for another and we wouldnt recommend Realty Roundup to anyone. We gave them a chance even though they didnt have such good ratings, but they let us down and it cost us, their clients. P.S. Read your contract well. Its all in their favor.

Review №27

2017-02-13 22:55:00

Because this company has a lot of rentals in the area I am looking to move into, I wanted to have them run an application so that I could be pre-qualified for houses when they become available....They dont allow that. You have to schedule a time to view a specific property first, and then you have to apply for that specific property. If you are approved for a specific property and another rental becomes available before you have signed a lease, youd think they would let you switch your application to the other property... They dont allow that either.When I did find a property I was interested in viewing, they told me they dont do showings after 4 pm. Apparently they only want people without jobs to view their properties. Oh well, if they want to waste their labor hours showing properties to unqualified tenants, then fine, I guess Ill do it their way...I made an appointment to view a property, and scheduled time off of work so that I could make the appointment. I drove out to meet with their agent who would show me the property (mind you I do not currently live in the area). When I got there the rental agent did not have keys to the property and was unable to show us the rental. The agent apologized and said she would call us to reschedule a time to view the property...Its been three days and Im still waiting for that phone call.If this is how they run their business, I can only imagine what kind of landlords they would be.

Review №28

2020-06-27 18:47:20

Not impressed. I have submitted numerous work orders since May 5th. I have submitted them via the portal, I have called in and spoken to representatives on two separate occasions. I have not been contacted. I’m growing tired of this. I read over the reviews before we moved in, but they were decent on the front end. Had to deal with a really frustrating property sale just after we moved in, having numerous people come in and out on a regular basis. That got old fast, but then the property sold, and things kind of calmed down. Maintenance requests were typically dealt with within a week. Now, we’re old news. Can’t seem to get any help. I get that the CoronaVirus places a hindrance, but I work for a home improvement company. We’re just as busy as ever, and still operating. What gives?!

Review №29

2016-02-11 23:00:36

My family and I paid $175 for our application fee, the property management company accepted our applications, however, failed to inform us that the owner had separate requirements. The owner denied us bc we were moving from a 2 bedroom apartment in south sac paying 960 to a 4 bedroom that would have been 1450. The owner said it was too big of a jump in rent prices. But theres obviously going to be a significant raise in the price if we are moving from a 2 bedroom apartment to a 4 bedroom house! We made more than 3x the rent & added 2 people to the lease, even our credit was approved but still got denied. Realty roundup should have informed us of this before we wasted almost $200 just for applications. I was very disappointed and the receptionists were very rude everytime we called. They also made us wait 3 days just to tell us we were denied!

Review №30

2017-02-24 00:51:20

My first time renting from a rental company. I was there a year before they sent me a utility bill. The whole time I thought I was paying utilities with my rent until I got a huge lump some bill at the end of the year! I feel that is poor management. Not a heads up, not a hey can you pay this bill, nothing! I was so fed up that I ended up buying my first home just so I never have to deal with anyone or any company like this ever again! So I guess I should thank them for being so unprofessional.

Review №31

2017-07-09 03:03:05

We were very fortunate to have such a great experience with renting a home through Realty Roundup. Our property manager, Bill, was attentive and professional, not to mention understanding with our needs when issues came up over the last 4 years. If were ever in need of renting a home or in need of a property management company, well be using Realty Roundup.

Review №32

2018-03-12 23:35:47

This place seamed like a blessing in disguise, my boyfriend and I had been looking for a place to live with our son and we didnt have the best credit. When we were approved we were estatic. Our apartment was small which was ok because there were only three of us. While there a few things here and there stoped working as they do, and come to find out they dont fix anything and we had to pay out of pocket for items breaking we had no control over. Then, when we moved and went with a different reality company, we learned that we wouldnt be getting any of our deposit back and actually owe them money. A 10 hour cleaning job, for a house I had already cleaned? A $300 dollor bill? Ridiculous! Beware if you rent from them! Honestly more trouble then they are worth! Never again!

Review №33

2016-02-13 00:04:28

Very unprofessional agency. We made two appointments to view their properties. The first, we were outside waiting for the agent when they called less than 5 minutes before our appointment to inform us that they could not show the home because it was being painted. How were they not aware of this fact ahead of time? We should have been notified before we drove 30 minutes out of our way. The second appointment, they did not show up for and when I called to inquire they put me on hold for a while before coming back to claim the showing was at a different time. Either they lied to cover their error after-the-fact or provided the incorrect time to begin with. We will not be renting through this agency.

Review №34

2016-04-12 01:30:59

We are looking for a home in Elk Grove and found the one we feel is perfect. We spoke to Jim this morning and even though there was not a showing scheduled today, he allowed us to come in and see the house and put in our application. We turned everything in within 2 hours of seeing the lovely home, and are crossing our fingers we are accepted as the competition is tough and we only have a few more weeks to move. The home we are currently in is being sold and we have to move.

Review №35

2015-07-08 23:21:17

Realty Round Up has been handling my 3 Rental Properties in Elk Grove for almost 10 years. They have given me very good service. Prior to using them I had tried 3 other companies. As an out of town owner I really appreciate this.Caryl Hoffman

Review №36

2016-04-19 16:45:46

Realty Roundup means they round you up like cattle and take 60 applications on the SAME house and herd you together inside the property. Jamie is super awesome though and they are very friendly. I just dont like the way they do things. Seems very weird trying to find a house in Sacramento. I think we may head more south or north. If you have the time I guess they are ok. They do have the best selection of houses, you just need to be ready to compete and push and shove like Black Friday.

Review №37

2013-08-01 09:07:11

We are on our second rental with this company. For two years, I would have highly recommended them. Then we had to change homes (first owner came back and wanted to live in home) and it was a nightmare. The new home had a LONG list of repairs that need to be done and still does. The owner is unrepsonsive and so is the property manager. We have been told many times that things were be taken care of, but they still arent. There are a long list of problems that I wont go into, but its not pretty. We just got the deposit back from the first home and we were charged for ridiculous things. We were exceptionally good tenants- we were even told this and did repairs for free for the owner. But charged us for thingd illegally. For example, there is a spa and the neighbors tree dropped a branch on the cover and gauged it. I emailed the property manager about this right away and sent her a picture. She reponded to say thank you. But we just got dinged $100 for this along with other crazy things. I am a real estate agent, have rented other homes from a few different places, and was a home owner for 12 years. I know the ropes and this business fails. I tried to talk to the owner, but shes been unresponsive. Its been very stressful. I feel like they only cater to owners and have no interest in keeping tenants happy or doing the right thing- everyone just wants a pay check.

Review №38

2015-07-20 22:32:38

As a homeowner I have been very happy with Realty Round Up. My property manager Rae is fabulous, this is the second time I have trusted RRU, and Rae, with my beautiful Elk Grove home. When there is a vacancy there is very little lapse time between the next tenant and I am kept up to date on any potential problems that may need attention

Review №39

2017-06-17 22:50:41

I wouldnt recommend this place to anyone!! ac broke and has been broken and they have been aware of it for some time now. We are in the middle of a heat wave and I was told that its a amenity and California law is that they dont have to provide ac. You would think they would want to keep their renters happy but of course they dont .I have little children 2 with asthma and all they could say was try to stay cool!! The lady on the phone I spoke to was rude and very unprofessional!! Anyone looking to rent stay far away from this company they are not to be trusted. Me and my family will be moving asap!!

Review №40

2015-07-08 22:50:11

I am writing this post on the behalf of my mother. My mother is trying to relocate to Elk Grove ca. It has been over 10 years since she rented a house so everything is rather new to her. She decided to go though a property managment company in hopes that her chances at finding a really decent place to live will be greater rather than doing it all on her own. So with that being said she found Realty roundup. The 1st house we saw i would not want my own dog living in there it was sooooo gross. Then we went and seen a different house much better so her and my uncle put in an application. Guess what she did not get the house do to bad credit. My uncle ends up backing out because he knew that he could find another place without being shot down. She was notified that she has GREAT rental history and that her current landlord does not want her to move. Tyronda suggested her to write a letter explaining her bad credit. she did applied for another and was the 1st application on the property and with a new roommate ( who has amazing credit) but guess what.... No HOUSE. a young lady by the name of Jordan has helped alot. If it was not for her they would be shut down. It seems that the people who have homes for rent are more concerned about how excellent the credit is and less concerned about rental history. it has been a month since my mother has been with them and she still has no home... it makes no since to continue with people who do not help. my mother has raised 5 children 2 of her sisters and my self and my 2 brothers and she owes no one money in the recent 10 or so years. she has medial bills. But who in america now a days can afford to raise children and pay off thousands of dollars in medical bills without going broke? I know alot of people cant . AND another thing for the home owners out there just because an individual has good credit does not mean your house will be kept in the manner in which you like. just food for thought. I Know the lady who reads these from reality roundup is not going to thank me and its fine. You guys are allowing applications to stack up and are not trying your best to find homes. And property owners lower your standards on credit or you will be paying double house notes and find your own selfs in the same situation other people are in. just remember do not i repeat DO NOT be shocked when that shoe starts to fit.

Review №41

2015-07-09 17:44:43

I have been using Realty Roundup for my rental property for over a few years now and they have been doing a decent job so far. They seem to be responsive when there are repairs to be made. I am always in the loop as well. Thats what you look for in a property manager right?

Review №42

2015-07-21 15:24:25

As a property owner, Realty round up is easy to work with. They have quick turn around time between renters and address any problems that may arise in your rental in a timely and efficient manner. I highly recommend this company to manage your rental property!

Review №43

2015-07-08 13:30:26

We are very pleased with Realty Roundup, We needed a home that would accommodate my husbands disability and they took their time to find us the right place. I truly believe we would not have found this place without their help. Having faith that we knew someone was out there to help us our prayers were answered. Anytime we need anything they always get back to us right away. We are truly blessed. Thank you :)

Review №44

2015-07-10 01:21:48

Trust and Responsibility. These are the two attributes that I expect from my property management that they seem to come each and every time. Perhaps some of the negative reviews on here are because of folks that have not hooked up with the right person to manage their property. We have Bill and he is always helpful and responsive and takes care of business. I can not think of a better company that I want to manage my property as I rarely have the time and live too far away to do things myself.

Review №45

2015-07-06 02:38:10

Ive been renting from Realty Roundup for 6 years. They have been great! Anytime Ive needed something fixed theyre quick to have someone come out. Ive thought about moving a couple times, but nothing compares to what we have for the price we have it.

Review №46

2013-05-02 22:30:56

Poor - VERY POORRun...just run...do not deal with this company. They will steal every cent of your deposit that they can get their hands on. If you do business with them - you will lose your deposit. We left the house in BETTER condition than when we moved in. We did a walk through and marked down everything that was wrong. They still took our money. We are going to small claims court. If you deal with this company - you will get ripped off. You have been warned...

Review №47

2016-03-07 22:37:28

I made 2 appointments to see 2 houses in galt, I wrote down the time for each and even made a reminder on my phone. I get to the property and wait 5 mins after the scheduled showing and no one showed up, I called and they said I made an appointment for a completely different house at a different time. She was so rude and even hung up on me when I tried to ask why I would be put down to view a house I never even mentioned I wanted to see. Not sure if it was the galt office or Sacramento office.

Review №48

2015-07-07 23:28:01

After years with possibly the worst property management company in Sacramento/Elkgrove, I am ecstatic with the service I am receiving with Realty Roundup.The agents are easy to reach and the follow-up service is a plus. I would recommend this company to anyone looking for a professional management service.

Review №49

2020-08-15 02:43:32

Limits section 8 applicants to voucher bedroom size although section 8 housing allow a participant to occupy a unit regardless of bedroom size as long as its within payment standard. Realty round up states its their policy. How unfair to single out section 8 applicants. Applicants that doesnt have a Section 8 voucher is not limit to a bedroom size 5 people to a 2bedroom is allowed. Only property management company thats confine Section 8 tenants to voucher size. First hand discrimination.

Review №50

2015-07-08 05:55:52

Ive had nothing but warm regards and immense cooperation from this company. Any issues Ive come up with have always been met with rapid response and excellent service. Theres a great group of people in the office that have always been friendly and helpful and Im glad to know them.

Review №51

2018-06-15 02:02:20

UNBELIEVABLE..... when I say I have never been in a more unprofessional setting. First off, the lady showing the property was at least 20 minutes late,gave a lame apology,open the door and stood back and let about 30 people run in,looked confused and said well if it gets too crowded and shrugged her shoulders! I can’t understand why you would schedule 30-40 people for the same time and have audacity to be late!!!! Just horrible!!! It was very hot and uncomfortable not to add there was a lady waiting with a child that had oxygen in use, you guys should be ashamed to say the least!

Review №52

2022-01-08 12:09:51

It’s so sad that you guys discriminate against black peoples when they apply also people with section 8 at least give them a chance everyone isn’t the same and everyone deserves a chance. At least be truthful and don’t collect the application fee you guys do not follow fair housing because if you tell the owner a applicant has section 8 they say no

Review №53

2015-06-22 20:53:10

A lot of negative experiences apparently but Ive actually had no problems with them. Maintenance requests can be made online and they are fast and responsive. Online payment system works well. Staff is helpful and friendly, except for ONE guy there who is a total dick. Forgot his name.

Review №54

2020-01-16 17:29:52

Less than the one star Im forced to give to add comments. Very unprofessional, they stalk their Tennants and will bleed them dry for everything they have. Do not reccomend anyone to use this property management company youre literally better off being homeless

Review №55

2015-07-20 20:29:05

We have been renting from Realty Roundup for a few years now and they are so nice. When my heater went out they got right on it. We got a nice size place for less then I thought.

Review №56

2018-09-06 17:35:31

The worst customer service ever. I was told that I didnt qualify at more than 3 places. Even was told a home was already rented out and it wasnt. Now we are purchasing our own home. Things happen for a reason. There should be an option where no stars are given.

Review №57

2015-07-20 21:06:48

Realty Roundup has been very helpful through my stay, whenever I have needed anything it was done quickly. It is nice to have everything rolling at all times.

Review №58

2020-08-19 00:07:43

Leah is pleasant to work with. She helped me to find a tenant for my rental. She is very helpful and professional!

Review №59

2020-11-20 18:35:34

I summitted couple of applications through their website and I was practically ignored, compared to the company that helped me to find a house they did not seem to care much.

Review №60

2015-07-22 17:30:12

Jim Miller is our property manager and he has always kept us informed on all levels.We are pleased and have recommended Jim and Realty Roundup numerous times.

Review №61

2015-07-10 00:15:45

I have been using Realty Roundup (specifically I use Tracey Sullivan) since apx 2000. They do an excellent job and if any error should occur (which is rare, but we are all human) they correct it right away. I wouldnt use anyone else.

Review №62

2020-02-01 21:51:33

Ive rented houses from them various times and they been awesome in taking care of me I would highly recommend them to other customer.

Review №63

2021-08-30 17:15:05

The staff is incredible, friendly. And fast to respond. Have had nothing but great experiences with Realty Roundup.

Review №64

2015-07-08 20:14:32

They manage nothing.The only thing they manage to do is take their fee. No inspections, no reports, no repairs, They could not even find the key when I came to visit the property. Its in terrible condition and I am going to sell it. Thanks Roundup

Review №65

2016-11-01 21:45:45

The people in this office are AMAZING! They took my impossible situation and made it possible! They were very helpful especially Karen and jacci! Thanks ladys you rock! ♡♡

Review №66

2015-07-07 23:12:55

This is my second rental through Realty Roundup and they have always responded to my needs in a timely manner. I am highly likely to rent through them again.

Review №67

2016-10-04 23:34:05

SCREWED MY FAMILYMy dad had surgery and wasnt able to work and this company did NOT care that he wasnt able to work and they wont work with us and are still trying to screw us over!!! DONT RENT HOUSES FROM THIS COMPANY!!!!

Review №68

2017-06-01 13:02:00

I stopped in here to drop off an application. the receptionist was very nice and went over my paperwork. The building was very nice and fairly easy to find.

Review №69

2021-10-02 22:55:53

This agency is so wonderful in answering the phone and actually speaking to you. They answered all questions. I hope to do business with them. Thank you Round up 💗

Review №70

2022-05-03 00:51:58

Not pet friendly! Dont look here if you are looking to have a home with your animals! SAD!!

Review №71

2021-07-16 22:43:41

Hands down best staff and best service. Always refer family, friends, and coworkers if their in the market for a house or for renting.

Review №72

2018-07-26 18:22:13

I have been renting from them for 15 years they are a great company .And they have a great people work for them.

Review №73

2019-08-24 08:18:11

Realtor rounded me up with a lasso like stray cattle. I will most likely be back here for another cattle rustler experience. -Still looking for a barn to rent...

Review №74

2016-01-19 16:45:52

Its the worse property management ive ever been threw by far the worst owner ever i have 4 kids in a wife we are currently homeless due to the fire the happened on Nov21 sat a 3am n the morning the buildin we was told was not good to live in so the management told us the cant do nothing for us me n my family

Review №75

2022-08-03 15:01:07

Elkgrove they are really good and if you have any question or concern they try to help or answer my questions.

Review №76

2017-10-18 20:19:12

I believe that this is just one of the many rental companies that make you feel like trash. Thanks for letting me know

Review №77

2020-09-05 00:16:16

We have rented through them for 16 years. Great company!

Review №78

2020-05-27 00:50:51

They offer great homes to rent and they are very friendly. 😆😁💯

Review №79

2019-07-10 01:22:34

Great Property Management company. Not only to rent from, but to work for!

Review №80

2023-06-20 22:39:49

Great staff, very nice people

Review №81

2017-05-04 19:52:02

Very professional, office is beautiful, and the employees were very nice

Review №82

2018-09-05 05:55:29

Nice parking when i was there and clean inside the lobby.

Review №83

2018-01-02 22:58:25

Very rude. The office staff are rude. They only want your money. They will not help you.

Review №84

2018-01-18 00:34:27

Blatantly dishonest. And I have the call records to prove it.

Review №85

2021-08-17 16:08:37

Easy to navigate. Fast responses from staff.

Review №86

2019-12-20 15:10:16

They are wonderful and exceptionally nice!

Review №87

2015-07-08 03:01:56

Awesome folks to deal with.... as simple as that...Keep it up...

Review №88

2019-09-01 05:44:35

They did not get the order right.

Review №89

2018-01-17 07:43:57

Houses are not as they appear on the pictures.

Review №90

2021-08-05 03:42:52

A great place and such nice people

Review №91

2020-01-12 03:24:33

Great company to rent from

Review №92

2022-08-22 19:53:33

Misleading information on applying

Review №93

2020-07-15 18:52:39

Nice

Review №94

2022-03-15 22:46:57

Home

Review №95

2021-09-11 18:56:09

Couldnt find anything

Review №96

2016-08-19 03:31:28

Good realty company