Presentation on Map Reviews Nearby

Rancho Santa Margarita Honda in Rancho Santa Margarita

4.6 (199) 29961 Santa Margarita Pkwy, Rancho Santa Margarita, CA 92688, United States

Categories

Honda dealer
Car dealer
Used car dealer

Location on the map

Rancho Santa Margarita, Orange County, California, US

Phone: +1 949-990-5376
Site: https://rsmhondaonline.com/

Opening hours

Monday:9 AM–7 PM
Tuesday:9 AM–7 PM
Wednesday:9 AM–7 PM
Thursday:9 AM–7 PM
Friday:9 AM–7 PM
Saturday:9 AM–7 PM
Sunday:10 AM–5 PM

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Total reviews rating 4.6

199 Reviews for Rancho Santa Margarita Honda 2024:

Review №1

2024-06-18 04:13:01

I couldn’t recommend this dealership enough. Not only did I have a great experience buying my car here, but the service is consistently great.I especially want to call out Felipe Rosas. I came in a rush, unsure if I was going to be able to fix my issue in that time frame. Luckily for me, Felipe was more than willing to help me out with my concern quickly and efficiently.Anyway, I definitely recommend this dealership to anyone who needs a service on their car. Thanks again to Honda and Felipe!

Review №2

2024-06-28 01:33:40

It was a great experience from my first on-line contact to my follow up and ultimate sale with Michael, my sales associate. I received a very fair price not only on my new car but on my trade in. I highly recommend RMV Honda to anyone looking for a new car. There was never any pressure or “fast sale’s talk’. Thank you!

Review №3

2024-04-26 16:29:10

I had my first visit for breakpads on my new Honda. The service representative was nice, but the technicians seem careless based on the delivery. They damaged my newly coated calipers in the back.

Review №4

2024-06-27 18:03:28

I recently had the pleasure of working with “Kas” at the Honda dealership, and I couldnt be more satisfied with the service I received. Kas explained everything clearly and was incredibly patient, ensuring I understood all the details. Her customer service was top-notch, making the entire process smooth and enjoyable. Highly recommend this dealership.

Review №5

2024-06-24 19:13:35

What a great service experience! Derrick was fantastic and answered all of my questions, took care of all of my concerns, and provided excellent customer service. No issues when I picked up my car, I was in and out quick.

Review №6

2024-04-19 17:54:45

George and Robert were awesome.George took the time to make sure I was getting the perfect car for me. Very easy going with no pressure what so ever to make a decision. He is a true professional.Robert in finance made sure the numbers worked and gave me the best option available to me.Overall this was a great experience and I highly recommend RSM Honda!

Review №7

2024-07-01 22:20:35

Felipe Rosas, Service Advisor at Honda, RSM, was most helpful in getting my over-20 year-old Jeep Cherokee ready for re-inspection when it didnt pass its CA emissions test three times. Felipes experience and technical knowledge was on-target and his support unwavering as I went through several long drives to get the computers to connect. My view is he is a technician who can be trusted to say and do what the customer needs, based on his wealth of knowledge, and not only what is immediately convenient. Catherine Blanche King

Review №8

2024-05-16 22:36:25

Just a brakeline tune-up and annual maintenance. Everything went smoothly. Just one thing. I bought my tires at Costco a couple of years ago and they take care of rotation, etc. Can you add to my records?Thank you.

Review №9

2024-06-10 18:29:12

Fantastic professional service! I couldn’t have asked for anything better! Everyone involved helping me select a new car was courteous, professional, and answered all of my concerns and questions. A great experience! I highly recommend Rancho Santa Margarita Honda ! I love my new HRV! ❤️

Review №10

2024-05-24 17:56:43

Everyone was very accommodating, transparent, and knowledgeable. They are great sales people but I didn’t feel pressured or pushed into a purchase like I have at other dealerships in the past. This was my second car purchase here and I would feel very comfortable purchasing a car here again. I’m also loving my Hybrid CRV! Thanks RSM Honda!

Review №11

2024-03-07 23:44:47

Came here to get a check engine light diagnosed. Was extremely impressed with the service Felipe R provided. He went above and beyond to answer all my questions and gave me a thorough walk through in the diagnoses of my car as well as the next steps I needed to take for registration and repairs going forward. Very helpful for someone like me who’s still learning about car maintenance. I’m very happy with the service I received. Will definitely come back!

Review №12

2024-03-15 22:27:12

We purchased a used CR-V this week from RSM Honda. Essie was our salesman and we were very happy with him.He was knowledgeable, listened to our concerns and answered all of our questions. Overall a great experience!!

Review №13

2024-03-17 05:43:40

I had a friendly, productive, and overall excellent experience at Honda RSM tonight. I went to 3 other dealerships today and decided on one more try. I arrived at 5:30 and met Michael Breslin. He showed me the Pilot and went over everything in it, very knowledgeable. I decided to go with it. They gave me a great trade in, grade financing APR, and stayed nearly two hours past closing to get me taken care of. Best experience of my day. Gary and Lance were both great and stayed too. Real friendly and inviting environment. Will recommend to friends and family and will return to in the future.

Review №14

2024-05-23 21:01:19

The service was very good. Kas, my service rep, was friendly and professional. When she could not originally find my reservation in the system, she quickly rectified the situation, verified my need and set up a required follow-up appointment (due to parts ordered) in a timely manner. During my follow-up appointment, Kas set-up a Lyft ride to my home and a pick-up back to the dealership which was a pleasant surprise and experience.

Review №15

2023-11-18 12:02:44

Went in for a oil change only but got a tire rotation also. Or I should say I paid for one but never got anything. After talking to the service advisor and paying I left without checking which is my bad, but you would think the job would of gotten done. Below is some pictures of the front wheels which you can tell have lower tread and pretty short, vs the back wheels which look almost new and have way better tread. The service was only 40 bucks but 40 bucks anywhere else would of gotten the job done first time. There is a nail in the back right tire which I was told got moved to front right but that is a lie. I’m hoping they actually did the oil change atleast, but if they can’t do a tire rotation I wouldn’t be surprised if they just reset the code and said they did it. If you go just double check before leaving to make sure you get what you paid for. EDIT: to add is a picture of invoice after. On it says front right tire has nail but again it’s front right back so just more proof of lack of work done. Also on it mentions cabin and engine air filter I declined but was never mentioned to me over the phone when they called. I did decline the patch and battery though.

Review №16

2024-05-02 02:35:11

I recently purchased my Honda Civic with Essi @RSM Honda and the whole process was so easy. I didn’t feel pressured and everyone there was very good at explaining everything that was going on. The credit department didn’t make me feel pressured into anything more than what I asked for. They showed me the extras but again didn’t pressure me to upgrade. They knew I wanted to stay on a budget and helped me get a lower payment than I anticipated. I will definitely go back.

Review №17

2024-03-08 22:06:01

If you want a pleasant experience buying a car, do yourself a favor and head straight to Rancho Santa Margarita Honda and look for Michael Breslin.We met Michael from sales, he showed us around the lot and found a nice Honda Civic for my daughter. He was very helpful, kind and professional.When we test drove the car, he explained the different features of the car. You clearly can tell he has the knowledge and expertise.At the office, we worked on the numbers and Michael gave me a good price.The entire process worked out smoothly and did not take too long. Stellar customer service, he even drove the car to my place. I highly recommend Michael Breslin. You will be treated like family.

Review №18

2024-03-08 21:57:57

I had a wonderful experience with Michael Breslin at RSM Honda. He was pleasant, accommodating, and knowledgeable. Michael took the time to demonstrate the features of the 2024 Honda Civic before, during, and after the test drive. He explained the payment breakdown, offered a competitive price, and answered all of my questions.Michaels no-pressure approach made this transaction the smoothest and quickest Ive ever experienced at a Honda dealership.

Review №19

2024-05-25 18:05:41

Came into the dealership with my sister to test drive a HRV. Davis Taylor helped us and he was awesome. He was professional and kind—which can be hard to find! If you’re considering buying a Honda, reach out to him! AND, unbelievably he’s only been here a week—imagine his expertise in a few months!

Review №20

2024-06-11 16:27:40

My experience at Rancho Santa Margarita Honda was the best experience I’ve ever had buying a car (and I’ve bought a lot of cars over the years). Michael Breslin was our sales consultant. He explained every feature of the car we chose and got us the best possible deal. We couldn’t be happier. I highly recommend RSM Honda and Michael Breslin.

Review №21

2024-04-11 02:05:02

It was not our intention to purchase a vehicle on our first visit to a Honda dealership. Our salesman Essi was very knowledgeable and patient with all of our questions. The entire staff at Rancho Santa Margarita Honda was very kind and helpful throughout the entire process. They didn’t even mind staying late. We love driving our new CRV Hybrid. It is very comfortable and quiet.

Review №22

2024-04-08 19:42:02

Honda totally nailed it with their service on my vehicle! Quick diagnostics, clear communication, and top-notch repairs made the whole experience a breeze. They really know how to keep their customers happy.

Review №23

2024-05-23 18:40:37

Overall my buying experience was good. Customer service, no pressureAnd they treat you w respect. I would recommend HRSM to those looking to buy a car

Review №24

2024-05-24 22:08:43

Service personnel have changed. The concierge service directed me to the one of four service advisors who was the only one working at the time which delayed the process. i felt the advisor assigned did not have adequate time to address my concerns while the other 3 advisors had no customer.Additionally, besides the A1 Service which I came in for, I needed a system update which had a dashboard notification. My Service Advisor said that he addressed the issue prior to delivering my vehicle to the service department. At the time I left my vehicle, the Service Advisor was reluctant to order a Lyft ride home and tried repeatedly to convince me to remain in the dealership waiting area instead. He did not seem concerned with my needs. I felt as though the dealership had trained him to minimize the use of Lyft, which was an RSM service to which I had become accustomed over our relationship of 10 years.After leaving the dealership, I was disappointed to find the dashboard notification still lighting up when ignition was turned off. This required me to make a return trip to the dealership. Because it was near closing the Service Advisor refused to assist me and left me with another advisor who had to take the vehicle back to the service department to address the problem.The vehicle has been serviced, however, the overall quality of the RSM Honda Service Department has declined significantly.

Review №25

2024-06-13 18:16:36

Experience at RSM Honda was wonderful. One of the most efficient car purchase experiences I have ever had. Michael Breslin was great and easy to work with.

Review №26

2024-04-01 19:17:35

Excellent from start to finish! Felipe was my advisor and he took his time and explained the repairs and the process. Scheduled a ride home for me and called me as soon as it was ready. Couldnt be happier!

Review №27

2024-01-31 19:08:31

I had a wonderful experience with RSM Honda. I’m extremely happy with my new pilot. I really enjoyed working with Amer and his colleagues. They all made the purchasing process very smooth.

Review №28

2024-05-06 18:57:02

This dealership has always been very good to me. I’ve bought several cars from here and the service has always been excellent. I would definitely recommend this place to anyone.

Review №29

2024-01-17 02:58:26

I recently called on the buyback services offered at RSM Honda, and was taken back by how gracious and easy they made the process. I am so grateful for Matt Tompkins and his staff. This has been a difficult week for our family, and the way Matt worked with my senior parent was absolutely amazing. I will be forever grateful!

Review №30

2024-03-15 12:48:34

I brought my 1996 Honda Accord to RSM Honda because the car would not start. The battery was 4 months old and was dead due to a faulty connection. Since RSM Honda installed the battery, they replaced it under warranty without argument. My Service Advisor, Joe, was great to work with.

Review №31

2024-04-19 22:15:07

JayZ and Gabino provided great customer service and gave me a great deal on a 2019 Honda Prius. I visited many dealerships looking for the right car for me and was happy I ended up at Rancho Santa Margarita Honda.

Review №32

2024-02-27 01:06:13

Ask for Michael Breslin! I haven’t bought a car since 2016 and I went to multiple dealerships prior to RSM Honda and felt really pressured and hounded by all of them. I was hesitant to go to another dealership but I went to Honda and met Michael Breslin who was very knowledgeable, didn’t pressure me and found me the perfect car. I am a person that likes to think about a big financial decision before jumping in and Michael respected that. My husband came with me today to meet the car I was set on and the whole process was very easy and explained well. We are so happy with our purchase!!! Thank you so much Honda rsm and Michael Breslin!

Review №33

2024-04-03 05:04:32

Sales consultant Michael Breslin at RSM Honda did his best to complete the pre-approval paperwork via electronic communication before we stepped onto the dealership showroom floor the next day. We drove off in our new Ridgeline three hours later, whereas past vehicle purchases at other dealerships averaged 8+ hours to complete the grueling process. Highly recommend calling Michael Breslin to purchase your next vehicle.Of note, Robert Welch, the Finance Manager, displayed and patiently explained the service contract options in a menu format making it easy to pick and choose exactly what would best fit our needs. He made the Finance process quick and smooth while maintaining his professionalism and service demeanor.

Review №34

2024-02-20 01:17:20

Jo was excellent in service and follow thru. I am not sure with Derrick tran next to him. Noone met me outside to process the car for service even though had an appointment. He seems to have his ear buds glued in and is totally lost in his own world ! Not a good impression in a customer service environment!

Review №35

2024-06-07 19:21:46

Such great service from Derrick Tran! He was able to identify the problem with my tires immediately and got them fixed and ready to go!

Review №36

2024-01-31 22:15:23

Honda Odyssey 2018 95K mileageCharged $215 for diagnostic- which is common for Toyota and Honda service centers- what is uncommon is that usually if you do repairs that payment will be included in your total bill - not here.Car got transmission error - after 24 hours got call from service center with quote $9K to replace whole transmission. Called non- dealership related repair center - got quote 3K to replace it or less if it not repaired entire unit replacement.I understand that in general dealership is more pricey but that much difference?! Dang!

Review №37

2024-05-16 18:07:29

Originally bought my car at RSM Honda. Had issues recently with infotainment unit. They replaced no charge due to software issues. Great service and communication. Provided me with nice rental while they were waiting for part to come in. Had car easy for pickup as promised. Thank you! Updated: traded that vehicle in. On 10/14/23, I purchased a 2024 Honda Accord Sport Hybrid. Jay-Z was my Car Salesperson. He was excellent. They didnt put me thru the ringer. I got a good deal with trade in and financing. They were very respectful of my time, very personable. My experience was great! Thank you again. Staff is excellent there. I had my car serviced on 5/14/24. Excellent Customer service from RSM Honda. My service advisor is fantastic. Friendly, efficient and very professional. Values my opinion/questions. He is able to remain calm even when faced with frustrated customer.

Review №38

2023-12-10 17:39:53

We purchased a certified preowned Odyssey from RSM Honda and had an average experience. Sales Consultant was nice and friendly, however was slow to respond to inquires and did not listen to all of our needs. Sales Manager was also friendly, but did not return a phone call prior to writing a review (tried to give them a 2nd chance). I expected a cash deal to be quick and easy, but was stuck waiting for paperwork for 2 hours to then find out the price was $200 more because of an administrative error. Overall we are happy with the purchase, but would probably not purchase another vehicle from this dealership. Back to Toyota next time around.

Review №39

2024-03-27 02:39:09

Came in for warranty work which was a starter for a 9th gen Accord. The starter failed after a few months. Jacked the car up to inspect the starter and it was not even held on securely so the technicians didnt even torque the fasteners properly. By the time this starter failed the warranty expired. Expect mediocre work if you bring your car here.

Review №40

2024-06-21 18:33:29

Did not have an appointment but they still were able to get me in to repair mouse bitten wires, and they also gave a car wash!!! Service advisor Derrick Tran was great.

Review №41

2024-04-20 18:12:57

JayZ is great. The RSM Honda Team gave me great service and Im very happy with my new lease!

Review №42

2024-02-08 19:12:21

Felipe Rosas my Service Advisor was great throughout this service appointment. Very professional and knowledgeable and kept me informed throughout the whole process. Even provided a loaner while my car was serviced. Extremely satisfied with the service. Thank you Felipe

Review №43

2024-02-23 16:11:36

Had a great experience at Rancho Santa Margarita Honda. Go see Hassan Nowbari, was a true gentleman. He got us a great deal and was very thorough explaining everything.

Review №44

2024-06-10 19:23:57

Very good service! Josafat Ortega is vey good person, help me check everything on my vehicle!Good service! Nice person

Review №45

2023-11-27 19:55:17

Lots to recommend this dealership. Service advisors are great. Shout out to Chris and Ash and Sterling. Rancho S/M is a beautiful town nestled in the hills of Orange County…so the scenery is pretty as well. If you want a hot drink, their Mars branded multi drink machine is the bomb!

Review №46

2023-11-09 00:50:36

I moved from LA and needed to find a trusted place to take my car. The last place I used to get services done and they always worked with me to get the best deal and I ended up buying a new car with them. Since finding this place, I feel that same level of service and they always get me the best pricing. When you are valued and the team works I with you, it’s hard to find any place better. Thank you for being my new Honda dealer!

Review №47

2024-01-28 16:16:03

Good place they all friendly and helpful. Thanks to Amer who help us get my car thumbs up to him. He’s so generous helpful patient friendly.

Review №48

2023-07-14 10:11:03

I’ve bought many vehicles. Gary H was a fantastic upfront and transparent salesman from the start. I felt he really was an advocate for me vs the dealer which is rare to say besides just being a nice personable normal guy. Really appreciated his help. Other employees were also nice and friendly and helpful. Would very highly recommend this dealer.

Review №49

2024-05-15 18:02:25

Great service and no hassle purchasing a car. Recommend Hassan who was our sales person.

Review №50

2024-04-19 18:26:04

Very friendly and professional. Get my car service plus smog test in very short time, and with detailed information paper.

Review №51

2024-06-21 18:54:27

Ash Kia was very courteous and helpful. He called for a shuttle

Review №52

2024-04-15 19:34:52

Joe is a good adviser, he is very professional with knowledge on all your service needs, I will recommend Joe Ortega at RSM Honda but everyone is very friendly the porter too.

Review №53

2019-12-27 21:53:18

Just picked up a new civic lease and it was a great experience. Helpful sales and finance reps who were patient and answered all of my questions. The dealership has lots of inventory and is clean and modern. It also smells really nice on the inside! If youre looking for a Honda definitely stop by!Edit: took my car in for its first oil change and it was easy! I made an appointment online same day, got an email confirmation, brought it in, and they got the oil change and tire rotation done quickly. They took extra time to address a question I had. Still happy with my choice of Honda and RSM Honda!

Review №54

2024-01-03 00:54:44

I recently purchased a 2023 Honda Ridgeline from Rancho Santa Margarita Honda, and I couldnt be more pleased with my experience. Mr. Essie Doorodian guided me through the process with unparalleled expertise and professionalism. His knowledge of the Ridgelines features and performance made my decision-making seamless.I also want to thank David and Lance, whose assistance went above and beyond. They provided valuable insights and ensured a smooth transition from selection to purchase.Kudos to the team at Rancho Santa Margarita Honda for embracing innovation and making my car-buying journey exceptional!

Review №55

2024-04-01 21:13:21

I always receive friendly and professional customer service at RSM Honda.They are great at communicating and providing quality car service.

Review №56

2023-08-30 18:28:10

Friendly and honest dealer. I drove 6 hours to this dealer and left happy and relieved. Our salesperson, Amer, didnt waste our time trying to add unnecessary accessories to the car. He was very transparent and we were out the door quite fast. Bonus points for tolerating my loud infant and dog.

Review №57

2024-01-12 18:53:26

All questions answered by Ash who was very considerate and helpful regarding my vintage Acura. I will certainly return with this excellent customer service!

Review №58

2023-09-08 19:00:42

Hassan was absolutely wonderful! I was able to find exactly the car I was looking for. However, the one trying to sell the extended warranty was a little bit too aggressive… There was a complete personality change when I decided against certain warranties. Overall, very pleased with my purchase.

Review №59

2024-03-25 19:29:21

Amer helped me get into a new car quickly & efficiently! I highly recommend him & his service!

Review №60

2024-01-18 19:08:41

I had a great shopping experience with Mr Hassan Nowbari, he introduced me to Honda HRV, knowing that I have a limited budget and looking for a basic car, he processed my documents on time and the finance process was smoothThe finance department was also helpful and knowledgeable

Review №61

2023-11-22 20:00:39

I scheduled an oil change and tire rotation. When I received the health report on my vehicle I declined the filter replacement. I was charged for the filters even though declined. I just want my money back for services I didn’t want. I’ve been taking my car there for 6 years, no appreciation for this long time customer.

Review №62

2024-05-07 00:34:52

Terrible experience, own five Hondas. Never would buy another one again! Dealership has gone down the toilet since Covid.

Review №63

2024-04-24 20:20:17

Great service, Andres & Lance were very helpful. We drove away with the car we wanted.

Review №64

2019-02-24 21:32:53

Mariah Gallette the lady I was emailing back and forth regarding my current lease situation was awesome. She gave me peace of mind and hope that they would be able to help me with my over mileage situation. I had also mentioned to her how Ocean Honda in San Juan Capistrano was trying to have me buy out my lease at an extremely over priced ridiculous deal. She mentioned that if I could come in prior to there Presidents day sale ending that I could more than likely take advantage of there special programs for returning lease customers. I scheduled an appointment for Friday night between 5p-6p to see what options I truly had. She emailed me back to confirm my appointment with SJ Singh. Once I got there SJ got straight to business to help me out with my current lease, he went over all my options and having me buy out my current lease was not one of them. He mentioned that they would take my current lease and pay the last 2 payments of my lease and the over mileage cost. Gave me a few options for getting me into a new lease and finally picked a car he ran some numbers and he even added a few other features that made this car deal the best one. I couldnt be happier with my car choice or my dealer choice. Mariah thank you for emailing me at just the right time and SJ thank you for taking care of me and all the other staff that made this happen for me and my family you truly made my night. I couldnt be happier with my decision. RSM Honda is the place to go!!!

Review №65

2017-07-28 22:35:42

I have been to a few Honda dealerships in my time, and RSM Honda has to be one of the greatest dealerships that I have ever been to. The sales person Andrew was an amazing sales person, never pushed me to buy the car, helped me out extensively and made my experience enjoyable.The total amount of time from start to finish was very short, he knows how to run and sale cars and not make you feel like a number.I personally got to work with the Gm and he worked really hard as well to get me my price that I was willing to pay. He and his team are outstanding and I recommend everyone to buy a car from RSM Honda.

Review №66

2023-06-15 22:46:41

We had a great experience with our service advisor Chris H. He was professional and courteous and advocated to help get us the service we needed. When things started taking a while (which they sometimes do when you’re working with extended warranty issues), he got us into a loaner vehicle, and when the loaner (a sedan) proved to be challenging for my family of 5 (including 3 little kids who had a hard time keeping their hands off each other), he helped us get into a bigger vehicle and moved the work along til we could get back into our own car! “Helpful Honda people” is right! Grateful for their work, and will definitely be back! Thank you, Chris!

Review №67

2023-09-10 16:24:34

I recently purchased a vehicle from the dealership. Overall, the people I interacted were nice and facility was nice. However, would I recommend them to a friend? Would I purchase a vehicle there again? Maybe but only under certain conditions. In my situation my current vehicle was in an accident so I needed to replace it fairly quickly and in today’s market vans are fairly difficult to come bye. The van that I reserved had arrived, and I went into the dealership the next day. My understanding was that the vehicles will not have any additional accessories on them. When I arrived and look at the sticker, I noticed that there were three additional dealer added accessories, including a an alarm system, some sort of seat protection, and some sort of outside protection. I had asked the initial person that was looking or a vehicle if those are included, and he had stated that those are only added if you want and that they only specifically order vehicles that don’t have additional accessories or add-ons. When I go to purchase the vehicle, I find out that these three items have already been added to the vehicle. Keep in mind this vehicle had just arrived the previous day, and I’m not even sure if they actually did add it the previous day, but I added it while I was there, I had asked if these can be removed, but I was told that these three items are added on every single one of their vehicles immediately upon arrival. I was also told that even if I had asked them to remove the items that would not have been possible, nor it would have been possible for me to tell them not to add them to begin with assuming they would have provided that information upfront. These items increased the total cost of the vehicle by approximately $3500. Had I not needed this car and had it not been difficult to find a van I would have simply walked out and not purchased it however, due to my situation I felt that I got swindled into getting some thing that I did not want to begin with. Unless you are OK with having an alarm system on your vehicle, and having protection on the inside and outside of the vehicle, then I would avoid purchasing a vehicle from here or make sure before you even go down there that those options can be removed or not added to whichever vehicle you wish to purchase. Unfortunately in this time. Cars are a lot harder to come by and generally go at MSRP, which gives the dealers a lot more power into adding features that customers typically don’t want because they know they don’t have any other choice. My recommendation is to find a car that has a car you’re looking for but if you’re not rushed and don’t be forced into buying accessories that you don’t want. Interesting enough while I was in the finance department I heard some people purchasing car next-door and that person asked if they wanted to add the alarm system or the interior protection, which implies that the car they purchased did not have those items included, which makes me feel like that, perhaps the sales person that I worked with had not told me the truth.Edit: I spoke with the dealership to outline my concerns and hopes that they make it a little bit clearer when speaking with customers. I was happy enough with their response. I updated the stars to 4, as I felt it was a genuine and honest conversation.

Review №68

2023-11-16 18:50:01

My experience at RSM Honda was great; good customer service, happy with repairs etc. the only thing that’s annoying is that I’ve been contacted by Honda literally 12 times since my visit two days ago, either thanking me for visiting or asking me to fill this survey or the sales people making sure I know their contact info if I have questions, and after texting and emailing me he even called me with the same information… like damn 12 times is too much, I obviously know how to contact you if I’m the one who contacted you in the first place 😂 now that I’ve filled out your review please leave me alone lol

Review №69

2024-02-26 18:49:05

The experience was excellent! Ash, the Service Advisor treated me with the utmost of professionalism.

Review №70

2024-04-17 17:55:34

Ash was great! Very nice and courteous. Extremely helpful and went above and beyond.

Review №71

2023-11-16 22:02:30

Recently took my Honda Passport in for service. Thanks to Felipe I had terrific service and got car back all clean and pretty. Super easy to work with RSM . Thanks for everything

Review №72

2023-10-11 19:40:47

Chris have helped me process like a lightning to get my changed oil etc. get done in an hour. And while waiting,I enjoyed a delicious donut with my tea in your lounges.To Chris,and Honda servicing staff who performed the tasks to my BFF CR-V EX . You deserved a 10 claps! Thank you so much!

Review №73

2023-12-20 19:56:47

Excellent service advisor and communication.Job well done in timely manner and I will come back for futureRequired services. Highly recommended.

Review №74

2024-02-08 18:58:18

Great experience. No hassles. Quick and easy deal. Hassan was very professional.

Review №75

2023-06-22 13:36:16

We had a positive experience and was welcomed by Andy and Essie. The process was straight forward and they gave us much time we needed in choosing and test driving the car of our choice. Highly recommend RSM Honda. Thank you so much for the kind and warm reception at your dealership.

Review №76

2024-03-22 17:58:32

Had great experience here. George was great to help me buy my beat car.

Review №77

2023-10-05 10:42:55

I didn’t leave this dealership with the car I wanted, but at least I had the most pleasant experience that I have ever had at a car dealership! Thank you Michael for your help, and thank you David and Agnes for trying to offer alternatives! Overall a very friendly dealership, and I am definitely considering getting a car here when the right one comes

Review №78

2023-09-08 18:42:06

RSM Honda is truly amazing… Do not buy a car anywhere else!! The sales team, management, Agnes, the GM are all fabulous! They made my car buying experience well worth it! I never felt pressured, and I never felt ripped off. In fact, they gave me the best deal around.. thank you RSM Honda. You guys are awesome.!!Candice Guerrero

Review №79

2023-12-01 19:51:56

I’ve been with Honda in RSM for almost three years. I’m so impressed by the great service and the gracious way I’m treated when I take my car in for service. I’ve had different brands of cars over the years and Honda service is the very best!

Review №80

2023-09-20 21:02:38

Bought a new car over the weekend. Worked with Michael Breslin and the whole process was seamless. No pressure, easy trade-in, quick transaction. If you are looking to buy a Honda I would recommend!

Review №81

2023-11-06 21:11:12

Had a lot of trouble getting anyone to answer the phone or call me back for appointments. Had to take my car in 3 times to get the work done correctly. This is new as in the past I have only had excellent service here.

Review №82

2023-07-14 18:37:20

I love the work done on my car every time I drop it off at RSM Honda Service Department. Chris Henk is an exceptional point of reference with all things related to my car. He is the reason I return as I feel confident in his assessment. Great experience as always!

Review №83

2023-08-28 18:56:58

From start to finish this dealership was amazing and honest! They did exactly what they said they would do and more! Even after I purchased the truck from them they followed up with a warranty issue for a brand that’s not even theirs! Friendly staff and would recommend them to family and friends! They have earned my future business as well!

Review №84

2018-01-18 19:49:15

I came here because I found a great deal on a used Honda CRV. I was fortunate enough that S.J Singh AKA SJ was my sales man. Buying the car was a very simple process with SJ as my salesman.If you do find your self looking for a Honda here ask for SJ!

Review №85

2023-05-26 05:24:55

Really quite great experience buying at RSM Honda. After a HORRIFIC experience at another Honda dealer, we were pointed here, and the entire experience was top notch from entry to exit, from GM to sales manager through finance. We got exactly what we wanted, at a fair price, with no haggling, no fake markups, no BS and it was just an overall pleasant, CIVILIZED buying experience. I couldnt recommend this dealership highly enough.

Review №86

2024-06-04 00:47:43

Staffs are very friendly, respectful, and knowledgeable. Thank you so much.

Review №87

2023-05-31 17:50:43

I had a great experience working with Georgie to purchase my car. I appreciated him taking the time to explain everything that was going on. Excellent customer service and Id highly recommend him and the team at RSM Honda in the future.

Review №88

2023-11-16 16:13:14

Ash was great on getting my repairs taken care of. Kept me updated on everything. Will always use honda in RSM for all my repairs.Thanks Ash for the great xustomer service!

Review №89

2024-03-21 20:29:37

Great car buying experience. No pressure and staff is very welcoming and helpful.

Review №90

2023-08-16 21:33:21

Matt Tompkins manager was so nice and full of energy, only at this dealership’s is a manager so personable . He helps and cares truly about his customers.I highly recommend Matt and RSM Honda 5 stars ⭐️ ⭐️⭐️⭐️⭐️ all the way 💯 %

Review №91

2023-07-05 16:50:50

Went to RSM Honda to check out a used car I found online. The car was exactly the same as advertised. Purchased the car and drove it home the same day. The salesman that worked with us was very friendly and professional. He was honest and knowledgeable when answering any questions we had. I would definitely recommend visiting RSM Honda as your 1st stop when looking to purchase a new or used vehicle!

Review №92

2023-10-12 18:18:30

Gary H. new exactly what I was looking for and made the sales process simple. The car was ready for me when I got there. Robert explained everything thoroughly and also got me excellent financing.

Review №93

2023-08-15 01:55:08

Five stars because RSM Honda actually made my wife and I feel good about owning our Honda Ridgeline. Thanks to Michael Fernandez, the Service Manager, my wife and I were welcomed to the Honda family with open arms. We actually didnt even buy the Ridgeline from them, but the dealership where we bought it were so evasive about warranties, services, etc. that we nearly gave up. If it werent for Rancho Santa Margarita Honda we may have traded it in for a Volkswagen. Fernandez took the time to explain our warranty, and our extended warranty since it was certified new. There was also a small oil drip (the other dealership forgot to torque down the oil pan nut) that he had his service guys tighten down properly, and he explained how to stay on top of long term maintenance. We cant say enough about how appreciative we are with this dealership, which is now our new service dealership. We can only hope that RSM Honda sets an example for other dealerships on how treat their customers!

Review №94

2024-05-23 17:46:26

Well managed and efficient service. Very happy with their operation.

Review №95

2024-02-14 18:57:33

It was quick and got a complimentary free service as i bought a certified vehicle 😊

Review №96

2024-03-18 18:40:23

Very professional. Keep you posted if there is a delay on the repairs. Good service. 👍

Review №97

2023-06-01 15:07:01

I set up my service appt with Chris Henk. He was there to greet me when I arrived and handled everything very professionally. All my questions were answered before I left. When I picked up my car he explained what work was done and even took the time to walk me out to my car. Excellent service from start to finish!

Review №98

2023-12-11 21:04:54

Gary was great. 10/10 honest salesman. They helped me out of a pretty bad car situation. Would recommend to everyone

Review №99

2024-06-17 20:03:11

Rancho Santa Margarita Honda was amazing as always. Kept me informed through the entire process and delivered on time. And, they washed my car. Thanks RSM HONDA! Joe was wonderful!!

Review №100

2023-10-27 17:56:16

RSM Honda is a great dealership whether you are interested in buying a new car or having your current vehicle serviced. I would highly recommend to family and friends

Review №101

2024-05-31 02:42:16

Ash in the service department was very kind and extremely helpful!

Review №102

2024-04-05 21:51:55

Communication was great, in-person experience was friendly, and work accomplished was efficient.

Review №103

2023-07-12 19:18:24

I recently bought my 2020 Honda Passport from RSM Honda. Hassan and Robert spent hours with my family working hard to make sure we were taken care of. We left there feeling safe, comfortable and with the best deal possible. If you are looking to buy a new or used car I highly suggest you talk with them. Hassan and the Honda family has been taking care of my family for years. Thanks Honda Team

Review №104

2023-02-10 22:53:03

I could not recommend RSM Honda more highly! Lance helped my husband a couple of years ago getting his car and was such a pleasure to work with so we knew we had to go back to RSM Honda for my new car this year. Lance was out when I stopped by so Gary and Brice ended up helping me. I appreciated that Gary was honest and did not pressure me like other sales people I have experienced at other dealerships. This helped me relax and feel comfortable discussing with him exactly what I was looking for. Then Brice stepped in and negotiated a killer deal that I could not say no to. I feel so thrilled not only with my new Honda pilot but also with the incredibly competitive pricing Brice was able to offer. When I came back the following day to pick up the vehicle, Hassan was there to assist with answering all my questions, explaining the paperwork and showing me the features of my car. Thank you so much to Lance, Gary, Brice and Hassan! Your kindness and professionalism has made my husband and I loyal customers to RSM Honda! We intend to continue getting our cars here going forward.Keep up the amazing work!

Review №105

2023-10-11 20:03:52

Best car buying experience of my entire life. Absolutely no regrets on doing business with RSM Honda. They have a customer for life! And I will spread the word!

Review №106

2024-03-28 18:01:47

My car battery died and RSM Honda got me in and out very quickly.

Review №107

2023-08-16 00:34:29

I love RSM Honda its the only place I service my Hondas. Ive only take my vehicle once to a different location since 2001. I am loyal to RSM and rave to everyone how its the BEST. Joe, thank you for your top notch customer service. Kind Regards,Ana Munoz

Review №108

2023-09-21 21:24:17

I needed to have B 1 service and a recall maintenance completed. The service was completed quickly. I appreciated this because of my tight schedule. Thank you RSM Service.

Review №109

2021-07-08 22:54:23

Ive been having this issue with my crv (still under warranty) that no one seemed to have verified every time I go for a service, I decided to bring the matter to the service manager Mr Kyle Schulz. He was true to his words when he stated that he strive for excellent service in his department. He was verypleasant and accommodating. He went out of his way to help resolve the issue even rode with me to test drive and make sure that the car was fixed to my satisfaction.I would say that was definitely excellent service! Thank you Kyle! More power to you!

Review №110

2021-03-31 19:01:34

Absolutely had a great experience. Derek Hood was my sales consultant and he went above and beyond to ensure I got my dream car customizations included. He was able to get me approved for my dream car and organized all 3rd party company. Overall he was the best sales consultant I had in my car shopping experience. If I ever buy another Honda and he is still there he is my go to and definitely my top referral. Overall great dealership with the best people who are willing to work with you in your benefit not theirs!! I got my dream car too!!

Review №111

2024-05-23 19:09:14

Superb dealership with knowledgeable, professional and courteous staff.

Review №112

2023-06-14 23:29:14

Great experience. We worked with Essie. He was professional and quick at getting the negations done. The who team was wonderful to work with!

Review №113

2021-11-28 05:26:44

My husband and I have serviced our cars regularly since last 8 years here. They honored a competitor coupon for my front brakes job and it really helped me out saving a few bucks. Timely and accurate service, without trying to sell additional services. John very helpful.

Review №114

2024-04-10 18:04:59

Excellent dealership! Very friendly and helpful employees

Review №115

2023-06-09 17:48:57

RSM Honda is our go to place for many years. The sales and service department have always been excellent. Over the years we have purchased 6 or 7 cars at RSM. We highly recommend RSM for all of your Honda needs. Many Thanks

Review №116

2021-07-25 17:20:57

Amazing car buying experience. Jay-Z was wonderful and took the time to make sure I was comfortable with the purchase. Robert in the finance area was also wonderful and explained all the paperwork. Both of these gentleman also offered to help me understand all the technology in the car to make my experience with the car optimal. My last car was a 2013 Accord but the technology now is amazing. This dealership,Jay-Z and Robert I highly recommend when you are purchasing your next Honda.

Review №117

2023-09-08 18:45:08

I had an issue with my car and turn and headed straight to rancho Santa margarita Honda. It was super busy and I was hoping that they can get to my car that day but wasnt sure if they could. I went up to the desk and within minutes you were looking at my car and sending it off to get fixed. I cant thank them enough....Darren Matejka

Review №118

2024-01-15 19:36:58

Felipe Rosas provided excellent customer service and was so helpful. I highly recommend RSM Honda.

Review №119

2021-07-29 22:19:10

I took my car in for a recall situation. It took longer than I expected but Honda offered me a ride home. That was great because I didnt want to wait the 3 or 4 hours it would take. They were very professional gave me a call when the car was ready and also gave me a call the next day to make sure everything went okay.

Review №120

2022-12-13 23:00:00

Had an awesome experience at RSM Honda. Took my 2019 civic type R in for ac compressor noise. I was 5 months out of warranty but Mike and Chris were able to get assistance from Honda and they covered 95% of the bill. While they were replacing the compressor they found the condenser leaking made replaced that under the extended warranty. Had my car back the next day! Would highly recommend rsm Honda! Thank you to Chris, Mike, and the technician for everything!

Review №121

2019-03-23 04:25:56

Oliver Jakimovski is the absolute best Sales Consultant Ive ever worked with. Being in my 50s Ive purchased many vehicles in my past. This is also the 3rd Honda for me. After researching the best deal I could find, for the exact model, color and trim my wife wanted, I first contacted Oliver on a Tuesday afternoon. We negotiated the price prior to my coming in, and because I was coming from San Diego (no dealers there had the vehicle,or would commit to a price prior to my coming in), I made arrangements to come on a Wednesday. Oliver didnt work Wednesdays, but offered to, and did, come in to meet with me at my prearranged time on Wednesday, sell me the car for the price promised, and provided the absolute best customer service. He never once tried to sell me something other than what we negotiated over the phone the previous day. His treatment of me, the customer, wasnt a sales tactic, for Ive walked out of and away from the easy to read, stereotypical car salesperson many times in the past. Plus, finding even good customer service is difficult in this day and age. His demeanor was genuine, and I know once his supervisors recognize this he will be promoted. His background doesnt qualify for my line of work, nor would he be willing to commute to San Diego I am sure, but Id hire him based on his thoroughness, work ethic, sincerity, follow through, and attitude alone. They have a gem in this young man - wish they could clone him.

Review №122

2020-09-23 22:27:11

I took my car to be serviced and I usually always have a great and easy time there. They do a really good inspection and I trust that they check everything thoroughly. This time however they wanted to charge me $97 for a cabin filter. I bought a cabin filter for my car the last time I went there to the same location. On top of that the cabin filter is an easy fix and I can do it myself for under $15. I think that their pricing is way to high and I will now always make sure to look up repairs myself because I have a lost a bit of trust.

Review №123

2021-04-09 01:36:15

My Service Tech, Chris Henk, was amazing. His customer service was impeccable. He was kind and always had a smile on his face. He kept me updated on the progress, and waited for us to arrive to pick up the car, even though everyone else had gone home.

Review №124

2020-10-06 06:33:49

Best customer service from Chris and Kyle every time! I trust them completely with all work to be done to my Odyssey. I have been coming here for years and not all dealership service is equal. RSM Honda is a cut above and always delivers quality work and outstanding customer service!

Review №125

2021-06-19 19:37:01

Came in for a basic service appointment and was greeted by Chris Henk. Chris was very friendly and let me know exactly what they would be doing with my car. He let me know that they were getting through the cars in a timely manner and the wait wouldn’t be too long. Just as promised, the service didn’t take long and I was on my way within an hour. Very respectful of my time.

Review №126

2024-04-29 22:32:15

Ash in service is the best, every time! Thank you!

Review №127

2021-05-01 21:26:16

Went in for first service after buying new car there. Nice touch free first oil change and Chris gave excellent service. However, I was told that there was a nail in my tire that could not be patched because it is a performance tire. Tire would be $375 P+L. When I took it to my regular tire shop, we found the nail — 3/4 inch nail, bent so less than an 1/8 of an inch had entered the tire right in the thickest part of the tread. Seems very shady that I am being sold a brand new tire for such a nail.Fast forward a year: I was told I had a recall and needed to get fuel pump replaced. Part had to be ordered. Made appointment for a week later to give time for part. Drove half hour to get to the dealer, left my car there, an hour later they tell me that the part didn’t come in and I have to reschedule. Seems like, a) they should have told me BEFORE I came in that it hadn’t arrived yet, or b) before I left when dropping off, they should tell me it isn’t there. Over an hour of my day wasted because they didn’t know the part hadn’t arrived. Not cool.

Review №128

2021-05-24 22:17:55

Update 5/2021:I went in for a big service and felt like I was being sold on stuff that I didnt need. I also was quoted a completion time of 2pm, but the car wasnt ready until close to 4pm. Also I tried to call my service advisor multiple times to discuss the findings from the health inspection, but he didnt pick up and did not call me back. I had to call the main desk twice to be forwarded to a different advisor, who wasnt able to give me info on my car. It felt unorganized and messy, which is not what Im accustomed to experiencing at this location.The coffee machine is bomb with fresh grounds. Usually the service center is on time and very friendly. The shuttle driver is polite and made good conversation. My experience was a stark contrast to Norm Reeves Honda in Lake Forest, thank goodness.

Review №129

2021-04-26 23:53:20

I am giving 2 stars because the work was done and the car is running well now.I am ONLY giving 2 stars because the level of ineptitude was laughable at best. My car went in for warranty work. First, I was asked what parts would be needed when I arranged the appointment. I told the service person what my mechanic told me. I brought the car in and was informed that the part hadnt actually arrived. I brought the car again 5 days later after being called and informed that the parts were there. I received a call a few hours later. Nope, wrong part came in. Still no part. I was then asked to bring my car back the next day. Brought the car in again, this time I was called and informed that the front version of the part I needed arrived, and lo and behold, it was the rear version that my car needed. Another day lost. Finally, correct part delivered, but not all the parts. My car stayed overnight as the mechanics had my car in parts at this point. Afternoon the next day, and I finally get a call that my car is done. For those playing at home, it was 1.5 weeks with approximately 4 or 5 visits/days to get a rear axle fixed.Again, the work was done. The car seems to be running well. However, these guys have a real inventory/logistics problem.

Review №130

2021-10-03 22:56:36

It was a good experience dealing with the professional staff at RSM Honda from the second I got there Rolando assisted and was very helpful during the whole process if you are looking for a Honda go over and speak to him. Lance as well was very detailed and helpful. Thanks to all the staff that assisted and made the process nice and easy.

Review №131

2024-01-25 05:44:54

The service is really good 👍🏻I recommend this dealer to my friends

Review №132

2020-04-08 17:30:49

I was very impressed with how Mike in the service department handled my call. He checked while I was on the phone with him of the recalls that needed to be addressed and instead of making a appointment which I thought was going to happen. He got my Honda in the same day and completed the work in a very short time. I was called and texted once the vehicle was done and ready for pickup. Hats off to your business and again thank you for your quick service

Review №133

2021-03-31 01:08:57

Very pleased with the service and experience we had! Britney was fantastic, professional, and worked to get us a great deal. She stayed late to make sure we were taken care of and didn’t hesitate to answer any question- big and small! Britney and Honda both made the process super quick and painless. They got us in and out very quickly without feeling pressured or rushed. So happy with our decision to go to RSM Honda!

Review №134

2018-06-22 01:46:32

This has truly been the best experience I have ever had when purchasing a vehicle. 100% hands down, Amer is the best salesman I have ever had. He is a genuine person and his customer service skills were stellar. He went above and beyond to meet my needs as a customer. I would like to say thank you to the entire team for all they did to get me my dream car. Special thanks to Amer and Amy for making my whole expierance the best I have ever had at a dealership. I will forever be a committed customer!!!

Review №135

2022-09-06 10:08:00

Im handicap placard driver. Stopped in having found tire pressure warning light on.Service man fixed AND washed very dirty car all at no charge. Not reasonable to expect the wash every time.Im new to the area, so will drive an extra mile for regular service with old time courtesy service like that!

Review №136

2020-08-16 00:34:20

Just turned in my 2018 Civic lease and got a 2020 Civic. Everyone here is so friendly and helpful!!! Today I worked with Clarence and he was awesome!!!! Got me the same payments as before but on the new car there are so much extras that the last one didn’t have. He’s great! I already sent my daughter in and she is buying a car as we speak. I will definitely send everyone I know who wants a great deal from great people. Very happy.

Review №137

2020-06-27 16:01:19

The RSM service department has always taken care of my car honestly and efficiently. Chris helped me with the issue I was dealing with, and not only was professional and quick, but also so friendly and funny! Kindness goes a long way these days! Ill be back for my Honda service when needed!

Review №138

2020-07-03 21:19:57

I purposely travel a little further than I have to for a Honda Dealer that is more trustworthy. I found this place 8 years ago when I needed wiper blades for my civic. They sold me the blades and installed them without any hassle. I’ve since purchased an Odyssey from them and always have a decent experience. Chris Henk handled my van the last two times we went and he is always very communicative and professional.

Review №139

2024-05-13 19:26:52

The best, hands down. Insightful and great value.

Review №140

2023-11-10 19:37:49

The service manager (Felipe) was very professional and able to address every questionRSM Honda provided free Lyft service which was very much appreciatedGreat service

Review №141

2015-05-27 05:07:43

I Bought my Car here and have serviced it here 2 times. Every single experience I have had here has been awesome!!! They have a big banner saying they were #1 in customer service for all of Southern California, from my experiences it is true!!! Top Notch everywhere, the sales department is great I got a great deal and always get a smile from everyone and the service department is great too. I have referred a few friends there and they all bought. Plus they have a fancy coffee machine too.

Review №142

2023-07-12 18:07:36

Easiest car purchase ever! Go see Andy Garcia- no pressure. He wants to help you get the car you want for the price you want.What a great experience!!

Review №143

2023-07-31 18:43:43

Service at RSM Honda was excellent. I resolved my car concerns in a timely manner. Service was quick as well.

Review №144

2024-02-15 18:57:57

We went your place to do oil change which took almost 2 hours.

Review №145

2020-09-20 21:15:03

I was looking for a way to get the car I really wanted with fair credit. Contacted Bryan Kerr in internet sales, he was super helpful and got about 80 percent of the deal done from the comfort of my home. Then I met the sales Manager Adolfo and he made the funding effortless. Then I was helped to finish the deal with Lance Lavage l.. he knows so much about the back end and thats part most people dread. I would recommend a lot of shoppers to this Honda dealership. Thank you to all that helped me out.

Review №146

2019-01-23 23:53:18

I wanted to take a moment and share a very gratifying experience I had with your very special Sales Person Michael Breslin. He was my initial contact at your dealership and even though he was not present at the sale as he was sick at home he made sure that my experience was memorable. Even after the sale, almost 3 weeks later he took a great deal of time with me to help me with the many features my new Honda Civic Sport offers. Mainly how the phone hooks in to the Honda System and allows me so many more features I was not even aware of. His patience and tremendous knowledge of the vehicle was truly amazing.Thank you again, not to take anything aware from Amer and especially Mark who helped me during the sale, they were both first class.

Review №147

2021-04-17 22:37:34

Purchasing my new car was the best, and quickest Ive ever experienced. I truly recommend Patrick and this dealership. He helped me pick out what I wanted in a new car and after sleeping on it had it ready the next day at the price I wanted.

Review №148

2020-06-27 18:02:03

The members of Rancho Santa Margarita were nice and very helpful. They made the overall experience of purchasing my next car easy. They also offered me a very good deal compared to other dealers in the area. Brian and Lance were very nice and answered all my questions. 10/10 would definitely recommend this place.

Review №149

2018-11-21 06:46:44

This place is great. Our vehicle is up for recall and John G and the rest of the crew were professional and attentive. Undergoing a recall, esp for a family vehicle, can be stressful since it affects a lot of daily activities. Fixing the problems on time and providing a loaner without a hassle is the key to great customer service in this kind of business.Thank you.

Review №150

2019-09-28 18:46:57

Second time there...first time was good. Had minor maintenance down and they failed to disclose to me my fog light bulb replacement was close to $450On top of that - they gave me a loaner car that cracked its windshield mysteriously and then made me liable for the repair of it. Service manager was completely unprofessional and frankly a D.B.Do not go there to get your car serviced ...been warned

Review №151

2021-06-24 02:17:50

Overall great customer experience! Essie, Andy and Art were so helpful! All three went above and beyond to get me in the car that I wanted. Definitely recommend! Thanks again guys for the great service will definitely be back.

Review №152

2021-09-23 19:08:12

Great experience. I dropped off the car the night before. I called at 8am the next morning and was told they have it and working it. They also told me they located my service contract and did the work. They called when they were done and I picked it up. No issues at all. Highly-qualified and I recommend them.

Review №153

2019-04-03 15:38:43

George in service was extremely helpful with my situation. He clearly stated what the issues with my car might be and explained the options and risks I was facing. He helped in making sure the expenses weren’t out of my budget.They did a great job on my car and I’m enjoying every minute I drive! (Even with the SoCal so many of us face!)

Review №154

2019-08-19 21:10:03

I had a very pleasant experience working with this dealership to trade in my car for cash. Jerry Gerard was very helpful and respectful of my time! He gave me a very fair and generous offer for my trade in and arranged a ride for me free of charge. I loved that I was not pressured into purchasing another car from them.

Review №155

2021-03-04 01:51:31

We were here to purchase my son’s first car and everyone at the dealership was so enthusiastic for him. They recognized that he was the ultimate customer even though he’s a teenager, which made him feel valued. Our salesman Shawn was very helpful and communicative. We highly recommend RSM Honda.

Review №156

2020-06-16 02:05:50

Loved the service experience at RSM Honda. Main reason? Doug J. That guy is always the real deal - caring, honest, expert, and accommodating.Theres nowhere else Id go... Where Doug is, my cars and loyalty go!Keep that guy happy! Hes makes all of us better!!!

Review №157

2023-11-16 18:51:17

Had my car serviced. Great communication throughout my service. Easy in, easy out.

Review №158

2020-05-18 15:47:00

I had called on May 15 to arrange for an oil change. I asked if masks and gloves were being used. I asked because I have a double risk to covid-19, age and a lung illness. I had called other facilities (although they were less expensive) and I rejected them due not fully using protective gear. The Honda service department assured me that they did use masks and gloves and I made an appointment for May 16 at 8:30a. When I arrived, I was shocked to see that the service attendant entered my vehicle without using gloves! When he returned from driving off my vehicle, I questioned why he didn’t use gloves, as they had reassured me the day before. He replied that “gloves have more germs”. I advised that if you dispose of them properly, that’s not the case! Needless to say my anxiety skyrocketed and it still hasn’t come down. I have been extremely careful and I didn’t need to expose myself. I relied on Honda to protect the consumer due to it being a reputable name! I am monitoring myself and I am highly disappointed!

Review №159

2018-02-18 15:37:38

My husband and I had a positive experience here. Our salesman, SJ SIngh, was patient and respectful as we considered various models. He was knowledgeable and courteous throughout the process. Also received excellent service from the finance manager. We drove away in a beautiful new Clarity!

Review №160

2019-06-30 17:42:22

Unfortunately have had extremely bad experiences here at this Honda dealership since the first day I got my Honda. Since day 1 the sales manager that helped me yelled on his phone to other employees in front of me and my grandmother that was so unprofessional.I needed a car immediately though since I didn’t have one so I ignored all the red flags and went ahead with my new lease.Flash forward almost 3 years later and every service I’ve had here they always try to up sell me on services I don’t even need for my brand new car that doesn’t even have 30,000 miles on it yet.I ya don’t car serviced yesterday morning had an appointment at 8:45 showed up at 8:30 I said I had work at 1pm he said no problem it should be done no later than 10,10:30 so I waited there.I didn’t get home till 12pm. It took them almost 4 hours to do a simple oil change and tire rotation. I normally don’t make things a big deal but this was unexceptionable! The service riders were not busy they had a total of like 3 clients 4 including myself the whole morning and they are extremely unorganized at this dealership.Unfortunately due to bad management, and inadequate staff members, I will not be leasing or buying another Honda, I will be going back to Toyota which was the first car I had.I hope this will help this dealership step up in there services, and how they handle client interactions.

Review №161

2020-08-26 22:54:29

RSM Honda service department has been top notch since day 1 of coming in to them. I have been treated with respect and kept updated on my car all day, every time it has been serviced. Huge thank you to Mike Fernandez who has taken very good care of me and has followed through everything he says

Review №162

2020-05-22 18:36:49

Ive used this dealership since I purchased my car there 8 years ago. Always friendly, courteous, and prompt. The work is exceptional and the prices are very fair. They also try to find you the best deals or any unadvertised specials. I highly recommend them!!

Review №163

2021-07-05 23:55:52

Went to RSM Honda for a recall notice. I was quickly told to come back a few hours later, after I checked in. Simple.Only downside is that there was NO loaner car nor shuttle that could take me back home. Kinda pathetic completely strange, considering how dealerships are so customer centric nowadays.Anyways a boringly satisfactory experience.

Review №164

2019-04-09 15:50:28

Customer service from my initial check in was fantastic. Turnaround time fixing the recall was quick. While I appreciated the complimentary car wash, the inside of car was not good. The vacuuming was, but wiping inside not. Also, I could still see shadow of bird dodo on passenger door.

Review №165

2024-01-23 00:15:55

Aah Kia was extremely helpful in assisting and answering any concerns regarding my services for both our Honda’s

Review №166

2020-02-12 17:32:17

My service writer John very upfront about everything, all the prices were as I had previously discussed on the phone, no surprises or up selling. Service was done at a reasonable amount of time in the car look good with a complementary wash. I’m a baby boomer and especially liked their music tracks while waiting in the lobby.

Review №167

2019-06-21 18:50:08

My service experience rates a 5 because of JC. He was attentive to my service description with the willingness to help identify my cars issue which helped greatly in the end to come up with a suitable solution. He was straightforward and honest about my possible resolution and pricing from start to finish. In the end the price was more than fair and the correction was made with my car now running Great.

Review №168

2019-03-25 21:27:39

Excellent communication from sales staff. Very straight forward delivery of pertinent information. Brian and Mariah were not pushy, just very helpful. I felt like we were on the same side, rather than trying to outsmart one a Janet. They worked with me to help me find a car and commitment that I could be content with as well as excited for.

Review №169

2020-09-18 15:02:01

Getting my car serviced at RSM Honda is very convenient and the service representatives there are always polite and courteous. They try to explain what is required and why it’s important. The waiting lounge is always clean and I really appreciate that lovely cup of tea or coffee for those early morning appointments.

Review №170

2019-08-22 20:19:00

My service advisor was John and my check engine light was on. Turned out I just needed my oil changed. John was honest and let me know I may need My rear brakes done in a few months but not urgent. I appreciated that he didn’t pressure me to get done that day and gave me a heads up so I knew I may need in the future. Well done John! I will definitely bring my car here again.

Review №171

2022-07-15 20:55:02

Great service! Michael is great, Doug is great as well. They try to find the right discount for your cars service and they dont try to upsell you. Khaled Bechara helped me recently and was very transparent about the cost of each service item. He found an applicable discount and had the car ready 2 hours before the agreed upon time!

Review №172

2022-07-19 03:58:18

I took the vehicle in for a tire replacement I payed $350 what it makes me upset is the condition that my car was returned to me. The technician did not bother to make sure the rim and the tire were clean. It was dirty full of oil. Bad costumer service. I will not go back.

Review №173

2021-06-09 13:57:40

We have been using RSM Honda for servicing our Honda cars for many years. Friendly service writers keep us returning along with their experienced technicians. A shout out to Mike is well deserved for his extra miler customer serviced we recently received there.

Review №174

2020-11-08 01:52:10

A service issue we had with our CRV was promptly addressed causing the service department to stay open late to resolve the problem. Not only did they fix the original issue, an extensive regular service checklist was performed. To top it off, the car was washed and and the interior vacuumed. The service folks from the top down we’re fantastic and we certainly appreciated their efforts on our behalf.Honda picked up the bill and thanked us for our patronage. I don’t know if it gets any better than that. Many thanks to the Honda service team.

Review №175

2021-01-20 04:22:50

Chris was my Service Advisor. He kept me informed and clearly explained the repairs that my vehicle needed. He made sure that I had a ride back to the dealership and had the vehicle ready in record time. He showed me the parts that were needing repairs, both by email and in person. He stayed late to meet me and was gracious in every way. I felt like a VIP. Chris made a positive impression on me and turned an unfortunate situation into a good and memorable experience. RSM Honda will be my dealership of choice from now on. Chris was wonderful in every way.

Review №176

2020-08-29 20:06:56

Brian and the team here at RSM Honda we’re not only kind and helpful, but were incredibly patient and fun. Had our 2 year old son with us. I’m sure how everyone can imagine that went. They not only helped get us in the BMW, but helped entertain our son with us to ease the process. Definitely recommend this dealership for any family looking for trustworthy, honest and just an awesome staff. 🙏🏼 thank you!

Review №177

2020-10-16 23:59:46

John kept me posted on exactly what was needed and when each step would be completed. John and 1 of the other servicemen helped with tire choices to bring them a bit easier on my budget. I am so happy to have my car evaluated and serviced as needed——it has been quite a while since I have had it serviced. Thank you!

Review №178

2023-08-05 19:41:30

Matt Thompkins was amazing and gave me the best price of any location when I sold my old Honda insight. They will buy any car and make it work for you

Review №179

2020-08-26 19:19:50

The service department at Santa Margarita Honda is really great. Doug and John helped me this time with an issue I had with the DRLs on my Accord. They got me in, issue addressed, and had my car ready by the end of the day. Really helpful guys and open to answer all my questions and address my concerns. Thank you Doug and John!

Review №180

2020-09-03 00:28:02

My visit for service On my 2016 Fit was a great experience. Appointed arrival time was kept, warranty honored without asking, non warranted required work was clearly explained without pressure, and vehicle was ready on time. I am a satisfied customer

Review №181

2020-06-20 15:45:48

My advisor Mike was fantastic and really worked hard to solve all the issues with my van. He even took his time going thru everything done on the van and drove it with me after all work complete to make sure I was satisfied. Thank you Mike and Honda of Rancho Santa Margarita. First timer and definitely my place to have my van repair from now on.

Review №182

2021-05-07 20:47:11

This experience was SO EASY!! Bryan did a great job keeping us safe and we went thru the process of buying a used vehicle in record time. Pleasure doing business with people that are thoughtful and so efficient! These guys know what they are doing when it comes to selling cars!! Thank you Rancho Santa Margarita Honda & Bryan Kerr!!

Review №183

2021-03-22 16:57:46

My experience with the 2 sales gentlemen was fine - However, my experience with Lance Lavage was absolutely horrible. He needs some customer service training when dealing with Veterans. It appears RSM is not Veteran Friendly - since I was a veteran, the sales guys offered me a $500 discount on my purchase, however when I went to go check out the finance guy (Lance) told me I didn’t qualify since I was discharged more than 2 years ago - that was never explained to me when they first offered me the discount. How do you offer a Veteran $500 discount and then turn around and remove it. I would not recommend to any other veteran to purchase a Honda from this dealership - was not satisfied at all with their finance representative Lance Lavage.

Review №184

2021-07-28 18:02:48

I love getting my car worked on at RSM Honda. They are fast, trustworthy, personable, and I can even ask that my friend, Brent, who is one of their mechanics, is the one working on my Civic. I appreciate the car wash, their friendliness, and the promptness of their service!

Review №185

2023-09-25 21:12:59

Thank you to Andy and Gary for helping me purchase my car. If you decide to go to RSM Honda I would definitely recommend them both.

Review №186

2017-07-10 06:19:22

We wanted a car is a specific color and after long search found out no dealership around us have it. We were commanded Hamid from some one in our church group and he frankly pulled a miracle. he found the car we wanted in a color we wanted, worked a great price and since we lived so far away from his dealership, he even delivered it. What a great team he has. highly recommend Hamid. You will not be disappointed

Review №187

2018-08-18 22:23:52

I bought a CPO 2017 Accord here yesterday. I feel like a got a good deal on the vehicle. Very happy with it. I never felt pressured during the negotiation process. I actually had an enjoyable experience, which is not what I expect to have when buying a car. I was helped by Oliver and Pablo the sales manager. Give this place a shot.

Review №188

2020-04-24 01:55:14

My husband and I had a great experience purchasing our new Odyssey for our growing family. With uncertain times, they made it easy with finding the right car on the phone and when we came to pick it up, the process was a cinch. Thank you, Bryan for helping us out!

Review №189

2019-05-30 09:16:07

Overwhelmingly positive experience from start to finish. Salespeople were attentive, informed, and personable. No pressure, relaxed atmosphere. Sales managers easy to work with. Got a great deal on a fabulous new Passport. We could not be more pleased.

Review №190

2019-11-25 16:35:56

Excellent service as always! My service agent Doug is always very knowledgeable and helpful. Keeps me updated on my vehicle and what needs to be done. He never suggests unnecessary work. Doug is very trustworthy! Thank you Doug and your team!

Review №191

2019-10-13 15:55:29

For a free, warranty repair, one would probably expect a so-so treatment. Not here! No pitch on “Car needs this, car needs that!”. Friendly, quick, no-hassle service, like I pre-paid a 30% tip! So embarrassing, because the car was dirty, and it came back washed really good too. I really believe their best sales people are in their “Service Department”. Bravo Zulu!

Review №192

2021-12-05 20:24:34

Came to this dealership location looking to sell a vehicle, and staff was not attentive at all. We walked up to a group of salesmen and one stepped out of the group. We explained what we were trying to do and he mumbled something and walked away without telling us to follow him or wait so we naturally walked behind him thinking he mumbled “follow me” or something if the sort he opened the door only for himself and the door shut in our faces, another salesman noticed and offered to open the door. Now I’m about 8 months pregnant and not once was I offered somewhere to sit or anything. The salesman that was “helping” us was not letting us know anything of what was going on we ended up walking back out to the parking to sit in our vehicle and wait. Not very at all the experience we were expecting from Honda. If I could leave 0 stars I would, all based on their customer service.

Review №193

2021-03-15 21:50:02

I came in to buy a car and Hassan & Andy were extremely helpful in providing me the best deal . Hassan helped me out the whole time answering all of my questions accurately and thoroughly, He went above and beyond to assist me and help make my experience enjoyable and treated me right. He was NOT PUSHY or RUSHY which is how most places are. I felt like they were treating me like a part of their family and I’m extremely happy and grateful !!! I absolutely LOVE my new car 💕, the decision I made was right I’m glad I chose Rancho Santa Margarita Honda .... Overall 10/10 experience. Thank you guys !

Review №194

2021-05-07 23:51:12

I was there a lot longer than expected over 5 hrs waiting for my car to get fixed. I’ve had work done at the Honda Huntington Beach and didn’t ever have to wait that long although it was only an oil change and tire rotation. All I can say is that my AC is finally working but I’ll be upset if it goes out on me again since it’s fairly a new car. Not sure if I would go there again for work.

Review №195

2020-02-13 17:41:09

A service rep was at my car door immediately. Fast and efficient with the paperwork. Friendly. Completed the service in the estimated time. But prices are higher than at my dealership in Portland. Charged more than double just to rotate tires.

Review №196

2019-08-31 21:35:12

My family and I were very pleased with the customer service we were shown during the entire process of buying our new (used) car. I worked with Amer (salesperson) and Mark (Sales Manager) and have never dealt with a car salesperson who had been at the dealership for over 10 years, and it showed in his knowledge and etiquette. We feel like we got a great deal and are extremely happy with our purchase. I highly recommend Amer and RSM Honda.

Review №197

2022-08-12 01:06:10

I recently bought a Honda Certified 2019 Civic Sport from RSM Honda. I bought it while living in southern Utah, which is about eight hours away. The sales person, Yasser, was fantastic to work with. He was very polite and truthful when providing information about the condition of the car, which I could only see photos of. I would definitely recommend Yasser and RSM Honda!

Review №198

2020-08-24 21:20:17

Went to RSM Honda to have my trunk painted since the paint began to peel suddenly. Chris was my advisor and he was extremely helpful. He gave me recommendations, squeezed my car in to the schedule and he called me with updates the entire time. I’ll never go anywhere else! Thanks Chris and RSM Honda!

Review №199

2015-07-23 20:39:50

I cannot say enough good things about George and his team. Everything they did was outstanding. We worked out a price before we came to the dealership and they honored it, no extra tax, fees or financing, If youre looking for a new Honda - go here, theyll take good care of you