Presentation on Map Reviews Nearby

Quest Diagnostics Santa Rosa Sonoma Avenue in Santa Rosa

3 (67) 990 Sonoma Ave Ste 18A, Santa Rosa, CA 95404, United States

Quest Diagnostics Santa Rosa Sonoma Avenue image

Location on the map

Santa Rosa, Sonoma County, California, US

Phone: +1 707-575-7415
Site: https://questdiagnostics.com/

Opening hours

Monday:7:30 AM–4 PM
Tuesday:7:30 AM–4 PM
Wednesday:7:30 AM–4 PM
Thursday:7:30 AM–4 PM
Friday:7:30 AM–4 PM
Saturday:7:30–11:30 AM
Sunday:Closed

Edit info

Total reviews rating 3

67 Reviews for Quest Diagnostics Santa Rosa Sonoma Avenue 2024:

Review №1

2024-05-22 03:02:44

I had an appointment and clicked the link in the text message to check in. However, my name never showed up on the monitor in the waiting room. I waited for 10 minutes not knowing if I was checked in. Someone walked in, checked in on the tablet and was almost immediately taken back. I tried checking in on the tablet and it said that I was 10 minutes late and had to reschedule. I waited until I saw a worker and asked about my appointment. She said if I checked in my name would be on the monitor. 10 minutes later (20 minutes after my scheduled appointment!), a worker called me back, asked my name, and took my blood. That worker was very personable and did a great job.

Review №2

2024-05-04 14:42:48

I was very happy with the person who performed my venipuncture. She was well informed, and very helpful. I would like to suggest that you have masks at the door entrance. I had a mask, many didnt and there were people coughing a lot in line, spreading germs, Im sure. I love your clinic.

Review №3

2024-05-17 21:03:16

Theres nobody to help people that are not computer and app savvy. Was trying to help a older Spanish lady who had an appointment time before me. Went to tell one of the lab people and was rudely told by a Spanish speaking lab assistant to go back out to the waiting room and someone would be out. Quest Supervisor needs to still check or put a button so they are aware someone needs assistance.

Review №4

2024-06-14 15:55:47

Was told by hospital that I need to go to quest I get here only a freestanding check in screen no person to talk with a tv with a blue tint talking about health care the I machine tell me I can’t have a appointment nothing available and nothing available till 3pm today I can’t do this place is horrible

Review №5

2024-03-27 06:25:07

My first time at a Quest Diagnostic Center and unfortunately it was not a good experience. I have quite a few autoimmune diseases and have to get blood drawn every week. I’ve been doing that for a couple years now so it’s safe to say I know how blood draws should feel and how they shouldn’t. My pain tolerance is also pretty high so for me to actually feel pain not only from the initial insertion but through the entire blood draw is pretty bad. I also have damage on my arm from it which hurts even 10 hours later. I will undoubtedly bruise as well. I will definitely be requesting to have my blood draws done elsewhere from now on. It may have been just the phlebotomist I had today but unfortunately I’m not willing to take the chance again. Please train your people better.

Review №6

2024-05-02 21:23:36

I should have left as soon as I saw the receptionist was a computer screen. Nobody to tell you anything. If you dont have an appointment, dont waist your time. Their standby is not between apps. Its if someone misses their Appt. Ill try a different lab next time....

Review №7

2024-04-29 05:11:38

I loved my phlebotomist!! (Or whatever her official title is 😬🙂) most of the time people have a hard time finding my veins and often have to dig around a bit... ouch! But not this past time! I wish I knew her name. She had a beautiful African accent!

Review №8

2024-04-22 16:37:11

Nobody knew to tell me my thyroid test had to be before 9am. Those are the hardest appointments to get, I couldnt get another until the 30th, 12 days after and a day after my doctors appointment.The staff were nice, but you cant talk to anybody unless they call you inside. First stick got it done, good work though.

Review №9

2024-04-16 15:45:27

Went to the location where there is not front desk person just a computer kiosk and the poor woman in front of me didn’t read in her home language and their was no one to help her. The fact that Quest assumes everyone can read is beyond problematic and creates a deficit in our community when it comes to health care.

Review №10

2024-05-15 19:40:02

They no longer accept samples without an appointment, so dont believe anything you hear about just being able to drop off prepared samples.

Review №11

2024-03-30 21:41:14

Super impressed with Larry (Lawrence) very professional and quick and personable!! I hate, hate (did I mention hate) needles even sewing needles freak me out & Larry was very nice and easy with the little poke!!! Please give him a raise...

Review №12

2023-09-16 22:33:09

Ive purchased the comprehensive health test for men on the Quest website on Sunday. As soon as my order was processed, I made an appointment at the location on Sonoma Ave -- they had a busy calendar, so my appointment was on Tuesday. I arrived fifteen minutes early, scanned my QR code (they sent by email), scanned my drivers license, and answered couple questions at the digital kiosk. My name was called exactly at (and I mean on the second of!) my appointment time. Friendly staff took all the measurements, then drew my blood. I stopped by the restroom, after which I handed off my urine sample and left -- the whole visit lasted fifteen minutes. I received an alert phone call from PWNHealth on Friday letting me know that my vitamin D is below reference level (deficient); the clerk asked me whether I wish to consult their physician, which I declined. I received the final, detailed health report on Saturday (6 days after I placed the order) in MyQuest portal-- it was fantastic(!) -- with helpful notes, links, and comments. I am so pleased -- I do not get his level of analysis from my own doc -- money well spent. Highly recommended.

Review №13

2024-06-18 22:05:45

Raphael is an intelligent, competent and kind phlebotomist at Quest. I highly recommend her.

Review №14

2023-09-15 22:21:15

I have to say Jo and Christine are absolutely amazing, I currently was diagnosed with an autoimmune disease and recently have been getting my blood drawn weekly and will be doing so for the rest of my life news like this can completely turn your life upside down and Jo and Christine have been heaven sent through such a dark time in life, they are soooo kind and thoughtful and know how to distract with great conversation at the best times. You really have two amazing humans working there. I hope for you sake and mine you never lose them they really are beyond what costumer service is. They care and it shows. I look forward to my next blood draw just because their there.

Review №15

2024-04-06 22:14:30

Everything was perfect. The apptment was very easy to book. The wait was minimal. The staff was extremely professional and caring. WOW!

Review №16

2024-05-09 05:31:07

Small and very overcrowded waiting room. We had to sit on a bench outside.ALSO! It has been 3 days & my doc STILL does not have lab results! Ridiculous!

Review №17

2023-09-07 22:23:07

I have very good experience with this location. I came in 9/6/23 for routine blood work, signed in, and less than 5 mins I was called already, I have appt at 2.40pm but I came in 1hr early, Christine was my phlebotomist and she did an excellent job! Thank you Christine!

Review №18

2024-05-07 17:33:02

Way understaffed for the amount of people served. African girl that took blood did a great job.

Review №19

2023-07-17 16:04:26

I was greeted in at the door and after entering the lab, Bobbi was my phlebotomist and she was excellent. She was attentive to my sensitive vein and even used a smaller needle for drawing blood to accommodate less harm to that area. She was very kind and authentic and made small talk to help the draw go by without any hiccups. If you go to Quest and can request, see Bobbi!

Review №20

2023-06-22 21:27:22

Fast, easy check in with the app. As always, its best to make an appt. Christine was my phlebotomist. Called me in within minutes of my arrival. She was efficient and quick in checking insurance and physicians orders while remaining kind and relaxed; quite the feat considering how busy Quest can get in the early mornings. Christine was also great at venipuncture, barely felt it! She followed procedure to a T, staying professional and personable at all times. I need to have labs very often so I truly appreciate when every aspect of it goes as smoothly as it did this morning. Thank you, Christine!! 💕

Review №21

2023-07-29 17:17:17

So no Walk ins, essentially. If you dont make a prior appointment and someome comes in even after you have checked in yourself, you could wait forever and be bipassed! Not okay at all. You imo, just a number at Quest. Youmare assigned a number to watch on the screen to,let younknowmyour place in line. Please @Quest Diagnoatics, Not everyone has wifi or technology to electronically make an appointment. Checking in here is a joke! The only way to get assistance is to hope to catch the attention of a tech taking a patient in! Then you wait yet some more! Quest Diagnostics is so out of touch. No interaction with the patients! No personal assistence or concern. Imo the patients are just a dollar sign! This place is a huge disappointment.

Review №22

2022-11-15 22:45:35

Run down and Unhygienic. The last time went to this facility, I watched through an open door as a staff member changed the bathroom garbage can bag and touched various door handles and surfaces. She then walk into the room were I was waiting and proceeded to lay out the needle and vials with the same dirty gloves on! Her gloves were sweaty inside, so I assume she had been wearing them at least 15 - 20 minutes. I asked her to change her gloves about 4 times, and asked her not to touch my arm with her dirty gloves. She pretended like she couldnt understand me through my N95 mask which is ridiculous as I was clearly and slowly saying CLEAN. GLOVES. PLEASE. She proceeded with the draw in her dirty gloves before I could act. In hind sight, I wish I had walked out, but I was so stunned by the unprofessional situation that I didnt quite know what to do. Previous visits were also a bit gross, but that last visit was over the top unacceptable. Going to Quest feels like taking a gamble with my health.

Review №23

2023-07-12 20:22:24

Jo was excellent she knows what she is doing very grateful she is there. From the reviews it looks like hit or miss I saw a lot of people needing help checking in that was a huge mistake on Quest’s part —to make more money for stock holders— to take away an actual live person to help people check in. I think Quest is just another greedy American corporation like so many in the USA. Pay your employees more and get rid of self check in.

Review №24

2023-06-22 15:04:37

This place is great made online appointment get there 30 mins before your appointment to check in . I was in and out so fast and Jess was super nice then she took my blood. Dont go by past reviews if you do what it say online its fast and easy.

Review №25

2022-10-08 18:58:23

They need to update their hours!Every time I go, theres Nobody there & they say I need an appointment cause theyre busy...soon as I walk to my car theyre walking out & leaving! Hours say til 12pm on weekends and they leave way before 12 (few times was 11:30 was in parkinglot on my phone). Tried to make appointment for Santa Rosa & directed me to Sebastopol! Horrible customer service and lazy workers. I dont usually leave bad reviews but happened multiple times now. Im in the medical field and thats not good patient care. Dont like your job Quit.

Review №26

2022-09-30 16:15:17

Arrived at 8:35am for an 8:30am appointment. Had to wait another 15 for the people in front of me to check in. By the time I checked in, they told me I had to reschedule my appt b/c I was 20 minutes late (which was due to their inability to check in patients in a reasonable timeframe). The people working at this place have no sense of urgency or empathy for their patients and their time. Avoid this place.

Review №27

2022-04-10 05:16:09

They couldnt find my order, I was sent out to the waiting room. I was treated like it was my fault. I was given an email to send my order to. She kept telling me shes not getting my email. I was kicked to the back of the line and they still could not find my order. I gave up. I thought well maybe I didnt place the order right, until I saw the charge on my credit card for the test. Im going to a different lab. I was not happy having to drive 20 miles to not get my test done.

Review №28

2023-10-04 23:55:52

My wife and I both had an excellent experience with Raphaela. Super easy & simple with her. Top notch. The facility is perfectly acceptable.

Review №29

2022-06-15 14:46:51

Arrived with my elder family member right when they opened. I understand that we didnt have an appointment and that as a walk-in we would have to wait. Had the lab order and insurance and we where turned in because they are appointment only and cannot accommodate a walk-ins. No flexibility or willing to find a solution, and we were turned away. There was no sign or notice on the website of this policy. Unfortunate experience. Would recommend another lab.

Review №30

2024-03-16 18:09:28

I enjoyed the professionalism that Quest Diagnostic employees showed doing my visit.

Review №31

2024-03-22 20:32:18

Arrived without an appt and I was seen quickly…great service.

Review №32

2022-06-07 22:58:42

The staff were nice but the facility was very run down, old equipment. Did not feel clean especially the restroom. Computer issues, broken down cabinets, paper towels in restroom were falling off wall. Row of unlabeled urine in a basket. Very unsanitary and poor facility for staff to effectively do hygienic work.

Review №33

2018-09-17 20:07:07

Storytime: I used to come here regularly for my blood tests about 3 to 4 years ago because Im transgender and was starting my hormone replacement therapy. So this one time I come in, and at the time I hadnt been on hormones that long, Im thinking less than a year. I didnt have a beard yet or anything and when I was out and about I still got a lot of people who would say Miss when addressing me, etc.So anyway Im a little bit squeamish about seeing a big needle sticking into my arm and sucking my blood out. Not enough to faint or anything, I just dont like to look at it. So I go in this one time and I ask the lady drawing my blood to tell me when its finished because I dont want to see it.She rolled her eyes and disdainfully replied You could never be a woman. (She must have assumed it was the sight of blood that bothered me.)Honestly, I was so shocked I didnt even reply. Because at the time I still had a lot of people who saw me as female. I wish I had been more confident and quick-witted back then. I would have said something like Yeah, I tried it for 23 years and it didnt work for me or something like that.I have to say its a good thing I wasnt a trans woman because that would have been a pretty devastating comment to make. I know a lot of trans people get their blood taken here because they go to the clinic across the street. I personally wasnt that upset, mostly just shocked. I still tell that story sometimes to people Im out to and we have a good laugh.Anyway, aside from that one visit I never really had any issue here. Clean, polite staff, if sometimes a bit impatient. I suspect they were a tad understaffed. I would still go again if I needed a blood test in the area.

Review №34

2019-05-03 19:34:46

I went online to see how long the walk in wait was. It said 7 mins, so I went and arrived in less than ten minutes.No one at front desk, so I checked in via kiosk. Now the prompt board said I had a 15 minute wait, okay still reasonable.Then I sat down in the waiting room and after 5 minutes the wait time changed to an hour!What a crock of BS. Get someone to come in for services per your information then keep changing it until theyre there for a hour.No decent magazines in waiting room, just old sports news. No cups at the water dispenser, who knows if theres water!Splatters of God knows what on the floors. Not a single waste basket in the waiting room.

Review №35

2019-05-29 15:24:44

My daughter went to Quest Diagnostics yesterday. It was horrible, if you can go anywhere else..... Do it. After several trys they did not get the blood we needed for her testing. Now she has to heal and we have to go else where and fight through her fear to get this simple test done.After they poked her the first time, the woman dropped the band aid on the floor and still used it on my daughters arm. She then went and got another woman to help because she clearly couldnt get a responsive vein. The second woman came in and tried her another arm and dug around to no avail. All the while my daughter whom has lived in her own body for 34 years was telling them to use a butterfly needle and telling them where to get the blood higher up towards her wrist. These two women would not listen. I guess the fact that my daughter has had blood drawn on numerous occasions and has lived in her own body does not count, text books and training are the trick of the trade. However, they failed and my daughter still does NOT get what she needs. Look for another lab for your self and your family members.

Review №36

2023-03-03 16:23:41

I work homecare and we are contracted with company to do lab tests. Often tests are lost or misplaced but the other day i needed a swab for wound culture and your facility didnt have any. I was told to get one from the hospital and bring it back. If I go to the hospital for that. ..the hospital will run the test, because it us their supplies Im using. Totally useless.

Review №37

2018-06-29 02:04:26

Ashley is the BEST phlebotomist Ive ever come in contact with. Being a patient with multiple chronic illnesses Ive unfortunately had to have my blood drawn many many times. When Ashley did it i felt NOTHING. I tend to have anxiety around these situations, however, Ashley made sure i was comfortable and ready before she started and then was done before i knew it even happened. I seriously didnt feel a thing. I will always go to her to get my blood drawn. Good job, Quest for hiring such a pro!

Review №38

2019-09-23 15:48:04

Taylor was my phlebotomist today. She was very sweet. I asked her how long she’s been drawing blood and was surprised to find out only 4 months.. The needle did not hurt.. very rare for someone new at doing this job.. she’d definitely be perfect for drawing blood for children!

Review №39

2022-09-05 20:30:59

Please update your information on your hours. It would be nice to know Holiday hours before going to Quest only to find it closed.

Review №40

2023-09-08 09:01:05

Minimal waiting time. Staff is very friendly, efficient. Used this lab 4 times andmy experience remains the same.

Review №41

2016-12-09 02:36:00

Staff is always friendly and helpful. I can always request my favorite hematologist. The one with the most experience with hard to find or draw veins. Also very efficient and organized. Professional. I can say the same about the lab location on Lombardi ct. In Santa Rosa. (Quest IS the best).

Review №42

2017-05-02 17:05:21

Very good place! Marcel is great! Hes one of the very few people who can actually get a vein and usually he only sticks me once, Ive been poked at much as 6 times by other people and then sent away because they couldnt do it.

Review №43

2022-11-16 22:25:44

I HAD AN APPOINTMENT AND THEY STILL REFUSED TO SEE ME. Also, good luck talking to anyone. Theres NOBODY at the front desk. Ever. Dont waste your time, go anywhere else to get your tests done.

Review №44

2023-03-22 05:55:02

Dont miss your appointment. You are bumped by the next appointment and you could sit for over an hour, waiting for a no show. Quest is not the same company. They changed to no receptionist during covid - and since have left the front desk empty.

Review №45

2022-01-05 01:05:15

My husbands arm was super bruised and sore after getting blood work done here.. they were clearly rushed and had to dig for a vein. Not a pleasant experience.. get your blood drawn anywhere else if you can help it

Review №46

2022-07-26 23:36:48

You CANNOT reach a real person by phone. I’ve had numerous doctors offices fax over the paperwork to their posted fax number and EVERY TIME they claim not to have received it. My doctor’s aren’t able to reach them either. This company plays a dangerous game with people’s health!!!

Review №47

2022-05-17 19:08:57

The wait is excruciating. What appointments? Its all walk ins and does not offer appointments. 1 person in lab on last visit ( so i left since room was full of angry people waiting)….returned today and very sad situation.

Review №48

2018-12-12 19:00:14

We made an appt for a time sensitive blood test. They were late and we had to create a scene and insist that they honor their time commitment. Terrible service. Would not go back.

Review №49

2019-11-23 20:13:04

Friendly staff, once you get to talk with someone....The automated service that doesnt give you the option to talk to a human, and hangs up on you if you dial 0 to try and get the operator... Infuriating. I had an appointment but forgot what time it was. No one to call and ask, and when I got there still couldnt ask because no one was at the front desk - just check-in kiosks.

Review №50

2024-02-29 22:14:10

Horrible placeI think they sell drugs or on drugsDo not trust these people

Review №51

2021-03-24 02:26:36

Ok, 3rd times a charm. Seriously kept hitting the wrong button. Taylor you were amazing, funny, courteous and pain free! I hope this final review gets through! Thanks again!

Review №52

2019-11-05 18:19:24

I have just spent 20 minutes trying to get a human being on the phone so I can ask a question about a test that was ordered by my doctor. There are no human beings that answer the phone and the automated system is completely useless when it comes to answering my question. I am thoroughly disappointed and frustrated with this company right now.

Review №53

2020-02-27 18:42:03

These women came sure hit a vein! If you want efficient, caring people, go here.The best Ive been to in Santa Rosa.

Review №54

2023-04-04 18:07:05

Its getting harder and harder to make appointments and self check in. Long waits at this location. Making an appointment doesnt help

Review №55

2021-12-30 21:36:28

Was given covid shot and not given a vaccination card and cant find my results online. Completely unprofessional

Review №56

2022-11-28 17:28:11

Nobodys at the desk,and very inconsiderate, showing lack of professionality, very rude to peoples, very bad attitude, Cant speak English.

Review №57

2022-09-22 07:44:36

As someone who has frequently gone to this location since 2013 I do not remember any bad experiences.

Review №58

2023-01-14 19:18:36

Very nice and helpful staff. On time appointments!!

Review №59

2021-04-03 00:03:14

Why don’t you answer the phone I have tried to contact you for 20 minutes the phone system should say if you want to talk to a person push 0

Review №60

2017-06-10 20:31:11

Courteous staff, wait was only 15 minutes. I recommend getting there as close to opening as you can.

Review №61

2018-03-10 16:19:55

Unsanitary staff ...I had to remind the staff to disinfect their hands before she took my blood! Yuck!

Review №62

2020-02-19 05:23:08

Very polite and professional staff, was helpful and kind with my special needs son.

Review №63

2021-04-08 19:03:59

Quick and easy. They are very professional here.

Review №64

2022-06-17 16:27:40

Needed to walk in but they aren’t taking walk ins

Review №65

2018-11-10 12:42:10

Very professional and super quick!

Review №66

2022-09-26 16:11:47

When I went I didnt have an appointment. I took my baby. Try to ask in front, he is almost always alone. When I saw the person in front of me they told me that I had to register at the machine and he turned around. I waited for 4 hours 37 minutes for my baby on an empty stomach from 12 midnight to 12 noon when I asked what time it was my turn because I already had a lot of time and the baby was very hungry. He told me I had to wait. Until there was space until someone missed their appointment. Or to make an appointment. My wait was in vain. One doesnt know, it would be good if they gave that information before wasting time.

Review №67

2021-09-24 00:55:20

Very bad. I have an appointment of dentist but they forced me did blood drawing without my agreement. Thats horrible!!!My tooth hurts. So I asked my family doctor to give me a referral.I have an apponitment over there today. There are several independent houses there and theyre same address. I went for the first time. So I dont know which one it is. So I entered this one. Nobody is at lab. Then the little black machine told me to enter the appointment code. After I input, a nurse came and let me into the room. Neither the body temperature nor the weight was checked. They didnt even let me wear a mask. And also does not measure blood pressure and heartbeat. Just draw blood directly. There is no form or signature beforehand. They are like thieves,sneaks and robbers. I was drew eight tubes of blood and the nurse told me no report was sent to me. I think I met robbers or bad people and they are robbing me of my blood. Maybe they want to sell my blood for money. I am very angry. But I don t know where I can complain to.My teeth hurt. So I asked my family doctor to give me a referral. There are several independent houses there. My first time going. I dont know which one. So I entered this one. No one is there. The machine then asked me to enter the reservation code. After I enter. A nurse came and asked me to come into the room. No temperature was checked or weight was taken. They didnt even ask me to wear a mask. And blood pressure and heartbeat are not measured. Just draw blood directly. No forms were filled out and signed beforehand. They are like thieves. Sneaky and cunning. They took eight tubes of my blood and told me there was no report to send to my address. I felt like I had encountered robbers, and they were trying to steal my blood. Maybe they want to sell my blood for money. I am angry. But I dont know who to complain to.