Quality Inn near Six Flags Discovery Kingdom-Napa Valley in Vallejo

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Phone: +1 707-234-4016
Site: https://choicehotels.com/cal...
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Total reviews rating 3.6

199 Reviews for Quality Inn near Six Flags Discovery Kingdom-Napa Valley 2024:

Review №1

2024-06-29 04:45:29

I had a highly disappointing experience at this hotel due to the extremely poor customer service. When I checked into my room, it reeked of cigarette smoke despite the hotel’s non-smoking policy. I went to the front desk and spoke with Brenda, explaining the issue and requesting a room change.Brenda initially refused to change my room, citing hotel policy and claiming she couldn’t make changes in the system. This seemed absurd and completely unhelpful. Her attitude was dismissive and unprofessional, and she showed no willingness to assist.What made the situation even more frustrating was her reasoning. According to Brenda, as per hotel policy, she couldn’t change my room because I had used the face towel to wipe my hands in the previous room, which now needed cleaning. This excuse was unreasonable and irrelevant to my request for a non-smoking room.After putting up a fight and insisting on a room change, Brenda finally relented and changed my room. However, the entire experience left a very negative impression. A hotel should prioritize the comfort and satisfaction of its guests, and this encounter fell far short of that standard. I do not recommend staying here unless you’re prepared to deal with unaccommodating staff and poor customer service.

Review №2

2024-05-25 00:26:23

Even though it was a busy day, the front desk check-in was easy, smooth. Even had her nice smile, very refreshing for a weary traveller. Room was exceptionally clean, everything set for use. Bathroom was tidy, and a pleasure to have a relaxing bath. Pillows are comfortable, my wife being meticulous, gave them an approving thumbs up. She and I slept comfortably and cozy, the AC was on its best behavior. The next morning breakfast for a Friday, was quiet, outside was overcast and waffles!!!.Fresh, hot! Do it yourself and we did. Wash with steaming hot coffee, refreshing orange juice. Start a Friday right and ready. Quality Inn! Real Quality! Value for money, will definitely return, recommend.

Review №3

2024-06-04 13:40:33

Normally I have 5 stars across the board for my rooms here. This time I decided to use my points and get the room with the whirlpool. Unfortunately they gave me the room but someone had already broke the tub and so I didnt get to experience that part but baaaaby the rest was perfect. The staff always friendly and amazing on every level. Prime location for food parks shopping etc.

Review №4

2024-06-28 22:07:47

Everything was pretty good however There was no carpet which was fine. It was a nice tile floor, but it hadn’t been mopped in a long time. It makes your feet or your socks black. That was disappointing

Review №5

2024-06-04 11:06:13

Enjoyed my time there the staff was very friendly and welcoming the housekeeping was the best made me feel like family my 9month old was so attached to the housekeeper she was very helpful and helped when I hassled getting breakfast with my kids. The room was beautiful very clean and the pool was nice. Will be coming back again me and my kids had a good experience Thank You all🙏🥰

Review №6

2024-04-01 17:10:37

Irene was amazing. Shes made my stay very nice. When your away from home its nice to have the things your used to,clean towels fresh sheets o. The bed. Thanks Irene the next time Im in this area Im coming back because you were so pleasant to my son and myself. Thank you.!!!

Review №7

2024-02-19 19:17:57

I always come here for my self care getaway when I don’t want to leave Vallejo or break my bank. Rooms are always clean. Staff is very accommodating and nice. There was a new lady training name Brenda she was really sweet and made sure I checked in with no problems.This location is by a couple shopping centers and a lot of food places so it’s the ideal location if you were to stay :)

Review №8

2024-05-31 03:28:19

Location great for six flags and plenty of eating options around, had seen reviews about break ins to cars so parked in view of a security camera and unloaded the car when we arrived and had no problems.Slightly slow service on check in but very friendly, rooms were spacious with some traffic noise.Thanks to all!

Review №9

2024-03-05 21:40:17

I am a gold member for Choice Hotels. However at this hotel when I got there they charged me a $200 deposit for the room.I asked how long it would be till it was refunded and she said 7 to 14 days on the card unless I paid cash.So I went and got $200 out of an ATM mile and a half away I was already tired and really just wanted to go to bed.When I got back to the hotel she informed me that she accidentally charged my card for somebody elses room. She said she re funded it already. So I couldnt use that charge on my own room. So instead she had to give her $100 cash deposit and pay for my room in cash.I told her that still wasnt fair because I didnt want to have to wait 14 days to get my other $84 back.She then called her manager who assured her that it would be back on my card beforeMorning.Well thats not true. Daytime manager says itll be 2 to 3 business days.I traveled from Minnesota to California to work. I am really stretched tight for a budget.The manager refused to give me cash back or comp my room.

Review №10

2024-04-22 21:07:19

After a 6 hour exhausting drive from southern Cal, I arrived to Quality Inn Vallejo,only to be rejuvenated by this beautiful hotel and the warmest welcome from Chloe, the lady behind the check-in counter. Initially, I planned on staying at a hotel in Fairfield. A hotel many would consider a fancier establishment, but this Quality Inn gives that other hotel a run for its money. Surrounded, by Napa Valleys rolling green hills, with horses grazing in the grass under a pure blue sky with perfect weather, this place has provided me with that feeling of serenity Ive been searching for on my trip. Thank you Chloe, you have single handedly restored and replenished my faith in great customer service. We could use more people in your field down in Southern California. Way to go Quality Inn Vallejo, you guys truly have an All-Star on your team!!!Best Wishes,James B.