Presentation on Map Reviews Nearby

Public Storage in Vallejo

4.8 (199) 265 Mini Dr, Vallejo, CA 94589, United States

Categories

Self-storage facility
Automobile storage facility
Boat storage facility
Moving supply store
RV storage facility
Storage facility

Location on the map

Vallejo, Solano County, California, US

Phone: +1 707-652-9382
Site: https://publicstorage.com/se...

Opening hours

Monday:9:30 AM–6 PM
Tuesday:9:30 AM–6 PM
Wednesday:9:30 AM–6 PM
Thursday:9:30 AM–6 PM
Friday:9:30 AM–6 PM
Saturday:9:30 AM–5 PM
Sunday:9:30 AM–5 PM

Edit info

Total reviews rating 4.8

199 Reviews for Public Storage 2024:

Review №1

2024-06-12 17:30:40

Arriving to the public storage I was a bit nervous but Michelle made me very comfortable. Her work is very efficient and clear. We toured the grounds and it was very clean kept and easy to get around. I appreciate the service here and the company has a new tenant to the help of Michelle and the other staff who keeps the location up

Review №2

2024-06-14 14:31:29

Best Employees, Michelle, Susie, and all others Ive never caught their names..they all are professional & personal. Go above & beyond, for Our needs. Ive been lost in a situation & they (especially Michelle) have continuously called me trying to resolve it . But i havent been able to reply, having a hard time with So many issues. So Thank you...Very much for being extraordinary. Sincerely A05

Review №3

2024-05-31 18:26:45

I really am glad that I picked this location . The manager Michelle is awesome! She goes out of her way to help me and keep me and my stuff safe. This is like my second home. Thank you Michelle and crew.

Review №4

2024-03-01 06:19:54

Michelle was very helpful in assisting me into my new unit. She was great and helped us save some money. Always polite and kind I highly recommend this storage and please have Michelle help you out, she will definitely make the process smooth and easy for you.

Review №5

2023-12-23 01:57:48

I was assisted by Michelle today. She was awesome. After a day of moving it was a breeze working with her. So seamless. So happy I chose public storage. Michelle should get a raise!

Review №6

2024-04-27 22:00:39

Michelle was awesome. Nice lady. Smooth transaction. Everything was easy. Susie was nice too.

Review №7

2024-03-01 02:12:22

Michelle’s awesome and helped us to save money by moving to another spot here. Love she had options for us!!

Review №8

2024-01-04 00:05:15

Michele did a very good job, helped me save money and didnt complain. Great customer service. I dont store here but will if I need to and thank you.

Review №9

2024-03-08 20:27:21

Megan did a great job helping me access my storage unit, she was very professional and courteous!!!Thanks for excellent service!!!

Review №10

2023-09-23 23:45:28

Michelle is the best. I dont know when this woman sleeps but shes always available when you need her, day or night! A safe and inexpensive place to store your belongings and great customer service! You cant go wrong! Jannie

Review №11

2024-03-27 22:08:20

Michelle was helpful with assisting us with our lock and saved the day! Great place to rent a storage.

Review №12

2023-12-30 03:56:03

Michelle was very accommodating and very helpful to me. She is very good about the process and very professional. I highly recommend her

Review №13

2024-06-01 00:14:08

Michelle is a beautiful person and keeps the property nice and clean.

Review №14

2024-03-30 18:30:20

Michelle helped me out after I purchased a storage unit via auction and I couldn’t have asked for a better experience especially since it was my first time thank you

Review №15

2024-05-31 01:19:49

Great service. Michelle really helped me

Review №16

2023-07-31 23:30:42

I want to say thank you for helping my family member’s move easy and smooth with the easy aisle access and clean facility. Michelle was very informative the other day and Susie helped me today with all the rest. Would recommend.

Review №17

2024-04-02 19:17:17

Michelle really helpful to all my questions and help get smooth process to get a storage 😊

Review №18

2024-03-30 18:54:36

Michelle was very helpful and nice and amswered all of our question

Review №19

2023-05-04 01:56:03

A clean facility. Questions and needs were always addressed in a helpful manner. I had a unit here for 2.5 years. No problems with the facility or the personnel. I usually dealt with Michelle. If all the business people I deal with were as nice as she, many days would be a lot better.

Review №20

2023-08-24 00:20:58

We, Jeannine Nelsen & Aran Garratt know definitely that Michelle and Susie are an asset to this company. They are personable. Kind hearted. Professional. AND always going above and beyond their job description. I would be proud to have them as employees of my company as you should.

Review №21

2023-09-30 20:16:40

I want to thank Michelle for her hospitality. She is very friendly and helpful. 👍🏼 thank you Michelle for making my storage move a breeze. Much appreciated 🙏🏼

Review №22

2023-06-30 17:18:52

Michelle has been a supportive, friendly, and attentive Property Manager. I recommend the location.I had an incident that happened and Rosetta also was on point, informative, and quick action.

Review №23

2023-06-15 20:29:40

Michelle was a great help all around !! Made it super easy for me to get my storage cleared out. I forgot my key so she got the lock taken off for me. Huge help. Thanks again Michelle 🙏🏼🙏🏼

Review №24

2024-04-12 23:10:12

Thank you Michelle, you was awesome help to me. I am so grateful for your help. ❤️

Review №25

2023-02-17 18:27:18

Michelle is a very professional and proficient agent! She is AWESOME! She was able to solve my issues quickly! She has a great attitude and is very nice! Thank you Michelle!

Review №26

2024-06-07 21:14:33

Quick and knowledgeable thanks for the help and explained the importance of using gate code in and out

Review №27

2024-04-03 17:16:02

Michelle the lady who helped us is such a darling, very helpful and accommodating.

Review №28

2023-03-18 03:41:05

I have stored things here off and on for a few years now. This place has always been clean and safe in spite of location. The staff here makes all the difference always friendly and on top of maintaining the property. One of whom named Susie goes above and beyond to make sure I always have a great experience every time i step in the office. She is always so sweet and genuinely eager to help with any question or concern I have. Its people like her that make this spot so special. I recommend this place to anyone wanting a safe friendly place to store there belongings.

Review №29

2024-03-30 18:52:48

Michelle was every helpful and was super nice

Review №30

2024-02-10 00:50:17

Michelle keeps this place clean and accessible! Love this storage site!

Review №31

2023-08-18 19:02:33

After spending 30 hours on this lot in 3 days, and spending $500/month X2 years in storage fees, I got ZERO CUSTOMER SERVICE SUPPORT WHEN I WAS LOCKED IN FOR AN ENTIRE HOUR! When I called to complain, I’m then insulted in about 10 different ways by a girl who has ZERO professional training acting like she’s Queen!! An apology is still in order. NOBODY APOLOGIZES. NO CUSTOMER SERVICE is given. TENS OF THOUSANDS OF DOLLARS IN COSTS. They’ve got some nerve?? Don’t you think??

Review №32

2022-04-04 19:57:16

Out of five stars we get six! Excellent customer service. Michelle has been very helpful. Wish they had a senior citizen discount for those on limited income. Thank you for your services.

Review №33

2023-01-29 02:41:21

Michelle called me to let me know that my unit was improperly locked. When I told her that I couldn’t get there in a timely manner, she ensured me that they will monitor my unit until I arrive. She was very friendly about it all too!

Review №34

2023-11-30 21:41:31

Thank you very much Michelle for helping me with information to save money in Petaluma and have a great new rate!! And merry Christmas!!

Review №35

2021-03-01 23:24:55

It has been an awesome experience! The Property Manager Michelle goes over and beyond any services Ive experienced in the 5 plus decades on this earth. I love the courtesy calls, monthly reminders and kindness that is extended every single month. She has never changed all these years all ways smiling, concerned and helping. And the facility is always clean and No problems accessing in the hours permitted.

Review №36

2024-03-30 17:30:56

Came to public storage today and Michelle was very helpful

Review №37

2022-03-05 22:26:04

Michelle, the manager of the Mini Drive Public Storage in Vallejo Ca. has helped me many times over the last couple of years saving me mostly from myself. Michelle has never once treated me with anything but respect, humor, patience and professionalism. I want to thank her for those qualities because she doesn’t exacerbate the stress I’m already under.Thank you Michelle, I appreciate what you bring to help solve issues through collaboration and experience.T. Reynolds

Review №38

2023-06-30 18:29:26

Michelle is a very good natured and experienced person and let me know how the business worked and I am great full for her knowledge...

Review №39

2023-10-25 00:42:49

Michelle is amazing she always explains in details. Excellent customer service.. thanks again for your assistance.

Review №40

2021-06-26 22:44:47

I had the best reservation experience here and such a quick move in process. Michelle is the best, she deserves a raise. She gets more than 5 stats from me! Michelle I am the one who accidentally called you Barbara. 😅. Highly recommend this place.

Review №41

2013-11-05 21:00:36

Michelle has excellent qualities!!! Customer service qualities is a A plus!! As I walked in she greeted me with a smile, which is just PERFECT!!! She gave me a tour of the place, she was informing me of all the policies of the property. And she is a perfect consultant in that she id very thorough and efficient. She has great personality..Hooray to Michelle, never have I come across such great and excellent customer service...THANK YOU MICHELLE.

Review №42

2024-03-30 21:17:48

Michelle was very helpful and courteous.

Review №43

2021-03-03 00:14:07

Michelle has been so helpful since I have been here. I have been here for years and she has always helped me with any issues I have had. My family, friends and others have rented here also and she has always had great customer service. She keeps the property clean and always on her security job. Great place. I would recommend

Review №44

2022-04-03 22:28:38

Michelle was very friendly and professional! Her attitude is upbeat with a welcoming smile and made sure all of my issues were solved. I will definitely come back now.

Review №45

2020-05-21 23:18:50

Been a customer for 6 years now. Ive only ever caught Michelle working whenever I needed to come into the office. She knows what shes doing and she provides excellent customer service each time. Thanks Michelle for making being a Public Storage customer at this location so easy.

Review №46

2022-05-05 21:35:48

Old-fashioned excellent service. Michelle, the resident manager is at once informative, smart, kind, and efficient. It is rare that self-storage is a joyful event; Michelle makes it so. I am retired, but if I still had my business I would hire her away from PublicStorage in a nanosecond.

Review №47

2021-03-13 00:35:32

I had to call around looking for a large storage unit in this age of COVID which I found out are very hard to come by. I eventually found one at the Mini Drive location and at a very good price! Michelle assisted me with the process and allowed me to take my own tour of the unit . She was easy to talk to and very patient with all of my questions. I was the liaison between she and my boss, who needed dimensions and measurements of the roll up door and the ceiling height. She was very generous with her time and measured things for me while over the phone. Im happy we found what we needed, where we needed it, with a person I know we can count on. Thanks Michelle for everything! We look forward to working with you in the days to come.

Review №48

2023-08-26 21:55:18

Michelle was amazing and gracious enough to help me out step by step! Spaces are clean and safe.

Review №49

2021-04-30 21:17:40

I want to give a shout out to Michelle who was wonderful and patient as we worked through some tough decisions regarding a family members storage until after their passing. She provided great customer service and was very kind. Thank you!

Review №50

2024-03-09 21:30:59

Thanks to Michelle for helping with great customer satisfaction.

Review №51

2019-08-01 00:55:47

Miss Michelle was very professional and knowledgeable. She went out of her way to make me feel welcome. She even showed me the units while knowing I was looking for when I moved in the area. She was kind and I recommend this particular storage to everyone. Thank you again miss Michelle White

Review №52

2023-08-05 00:29:41

Michelle help me to get the right size for my stuff she’s so kind and patient to show me around she’s good what she does that’s why I give her excellent review

Review №53

2021-08-19 16:16:55

The customer service at this location is always on point! Rosetta helped me out big time with some changes to my account before they closed one day. She was so accommodating and knowledgeable with options to make everything seemless. Shes so friendly too!

Review №54

2021-08-28 19:38:33

Michelle was kind, courteous and answered all of my questions! I left a voicemailand they called me back promptly with answers! The mobileApp makes accessing my unit very easy. When I accidentally forgot to lock my unit properly they called to inform me the same day!

Review №55

2023-08-24 00:11:01

I love the customer service. Its always nice to have someone who can understand your needs while being frustrated. I was clean and I happy.

Review №56

2023-03-04 02:04:05

Michelle and Susie were the best. Wonderful Customer Service, ALWAYS Pleasant and Polite. A Rare Combination. Thank U

Review №57

2022-09-10 18:42:59

I love this places, out of my experience they always have worked with me... Any issues Ive had this storage place has always called me and explained things good for me, I do Recommend this place if people want to store their valuables Its clean I give it a 5 star... Thanks Michelle For always being a great person

Review №58

2020-12-15 23:28:45

I Love it here. The communication has been great regarding my unit and Michelle is always very accomodating. I have been in other locations and by the far Mini drive has been the best yet at meeting my expectation and being honest whenever they werent able to.

Review №59

2020-10-09 19:18:58

I had a most pleasant experience with Michelle today. She was kind, pleasant and very helpful and helped me out with my purchases. I would definitely recommend this business to my friends.

Review №60

2019-09-10 22:35:30

Michelle processed my storage unit quickly and gave a little tour. Great customer service and security. I needed this storage space due to moving/downsizing and she made sure I was getting the optimum size storage space for my belongings.

Review №61

2021-12-18 00:12:19

Michelle is wonderful and professional. I was able to secure a locker and have everything signed within 10 minutes. I will definitely recommend this place of business to all my friends and family!

Review №62

2024-06-22 20:00:15

Michelle is amazing great help

Review №63

2019-10-11 01:08:24

Michelle is very informative, curtious and professional her smile lights up a room and she is very funny I couldnt stop smile. She is a great asset to your company. I will be referring friends and family.

Review №64

2019-08-20 23:08:40

Michelle was a great help and was able to give us so much information about moving and rental agreements. She made it very simple and quick! Definitely would recommend.

Review №65

2015-03-08 06:33:36

I want to recommend this place as it is very clean and I havent had customer service like this in a long time. I come and get things from time to time and Michelle is always making sure she does her job to keep things safe with a smile on her face. Shes going to make sure you leave with a smile too.

Review №66

2024-02-10 20:10:09

Very helpful andexplain everything in detail and Michelle was very helpful

Review №67

2022-02-05 01:13:38

Michelle helped with setting up my gate entrance from the phone so I don’t have to get out to open the gate. If it’s raining I won’t even have to get out only to get to my unit. If you ever need a place to store your things this is a place with vacant units and ask for Michelle so she could help you if she is available.

Review №68

2014-03-18 00:02:39

My girlfriend has a unit at this location and she says the customer service is top-notch. She travels constantly and Michelle is always polite and understanding with her telephone reminders to catch up on the account. I know that professionalism means a lot and the staff is also very congenial in person. They take pride in their work. This is a great facility we recommend renting from!

Review №69

2023-05-17 23:37:54

Michelle was very helpful. She was able to get me the size I needed and to save money. Thank you very much

Review №70

2021-07-02 18:58:36

I really appreciate having public storage. I have faith and really enjoyed the service there. Michelle has been really appreciated. The services they have here are really helpful and Michelle works hard in helping her customers.

Review №71

2020-11-13 02:46:14

Great customer service! Friendly and professional; always helpful. My family has been able to count on Michelle and her facility for years!

Review №72

2016-06-10 23:02:12

Michelle is very friendly and always has time to talk about anything that comes to mind, storage orientated or any family situations I need help on. The four years that Ive been here I have come to know her as a very good friend and not just another person behind the counter. She puts up with my crap a lot, but keeps the property in line and always stresses the rules. Tip top shape, she runs a strict ship and thank you again Michelle

Review №73

2023-09-23 23:41:08

Michelle was very helpful and let me know about different units, sizes and the place is very clean. Thank you

Review №74

2021-09-29 23:28:04

Excellent customer service. Michelle was very helpful and caring. She offered alternate solutions for me and my sons unit in order to get access. She was very helpful.

Review №75

2022-04-01 23:14:29

Michelle is excellent with helping me download app and how to use it. She is very aware of property and makes sure we are safe. Safety is very important. Thank you Michelle

Review №76

2014-08-27 05:51:33

Michelle is a very nice person. She offered suggestions that helped me with my storage needs a few times. This year I was finally able to downsize to where I no longer need additional storage space, but I will be coming back here if I should need storage again in the future. Thank you very much!!

Review №77

2013-12-19 05:30:21

Michelle the manager was very accommodating, very helpful for my needs and all in all great.I wish there were more people like Michelle in the world.Highly recommended and again thank you for your help Michelle you are THE BEST

Review №78

2021-06-10 17:18:54

This storage place is awesome. The location is easy access to the freeway. Michelle is very helpful and knowledgeable of what I needed to have as space for my things. Thumbs up! Thank you Public Storage and to Michelle, good customer service.

Review №79

2020-08-27 04:09:41

So today I rented a storage space. And I receive very good service and got assertive assistance in information and guiding me through the whole process, considering this is my first storage space I’ve ever rented. I would say the employee Melanie was very helpful for me and explained everything I needed to know perfectly.

Review №80

2022-08-19 20:56:04

Michelle has been fantastic to work with at the Mini Dr facility. Very responsive and professional. Highly recommend this location!

Review №81

2020-12-14 00:23:06

Ive been renting a large unit for a few months now and have had nothing but great experiences.. staff is polite and cares. nice to see employees out and available for folks if need as well as maintenance up keep. Thank you Michelle & Rebecca! Respectfully,Chris

Review №82

2018-10-28 17:17:43

I was very pleased to get a 10”x30” for half off. Dominique was very nice to us. She showed us the unit and explained very well all the terms and conditions. She had very good customer service!

Review №83

2021-11-04 23:02:18

Michelle is very helpful and accommodating. She was able to help meTo get the correct lock for my unit to keep my things safe. I would recommend renting here. Thank you Michelle

Review №84

2015-07-21 18:43:23

Great Customer Service. Michelle was a pleasure to work with. I left feeling like she really cared for my moving needs and that helped relieve my stress. I will definately recommend this location to my friends and family

Review №85

2014-03-29 21:39:49

The customer service was great! The customer service representative Michelle had an awesome attitude and is a really good representative. Shes a great person for her position! Great positive attitude and great enthusiasm

Review №86

2015-04-15 03:51:02

I would like to say that this property its the place to go to for great customer service. I didnt come to rent but just to see how much the boxes were. I thought they were high at first but Michelle showed me how they were worth it so I went for it. She kept a smile on her face and made me feel welcome. Thanks michelle and I will be back.

Review №87

2014-03-07 22:43:00

If you want a place to store your items, Mini drive is the place to go. I stored there in between moving and the manager Michelle helped me with everything I needed. She made sure I had the right size unit and I didnt even realize they had so many items for packing either til she grabbed a few things for me. Michelle has great customer service so see for yourself.

Review №88

2019-05-01 18:25:49

I think Michelle is great. She is very concerned with helping people not go to auction and always polite. Always Available when i need her. I think She is a very special lady. Thank you Michelle.

Review №89

2023-05-06 17:47:05

Michelle helped me quickly as i was in rush ana she was able to let me know everything i needed to know about accessing so pace and location and renting

Review №90

2015-06-06 16:52:15

Ever since i met Michelle since she became manager here, everyrhing has been great. With explaining polocies and staying on top of things on property, everything has been great. Thank you Michelle and staff and God bless.

Review №91

2022-09-10 20:56:13

We came here today as my mom is an evacuee of the Mosquito Fire and Michelle helped us get a small unit easily and efficiently. I definitely recommend this place!

Review №92

2021-11-10 18:10:33

Michelle was very interactive with me every step of the way! she was friendly and gave me a great first experience with public storage!

Review №93

2023-11-15 21:15:42

Love the customer service it was a wonderful experience Michelle was really helpful

Review №94

2014-03-20 04:41:00

I want to tell everyone that this storage facility is the one to go to. Michelle has excellent customer service and willing to go the extra mile. I was hesitant at first but she showed me different options where the price was affordable and the variety of sizes available worked out great. Thanks Michelle.

Review №95

2023-12-08 22:30:37

Excellent units, friendly staff, happy with service. Thank you Michelle.w

Review №96

2014-03-15 20:03:37

I had a very good experience here in public storage at mini drive and Michelle is such a wonderful help with everything. now Im moving out but My use of storage has provided excellent service and, I really appreciate you are being here. Ill be sure to come back and I will recommend a friend so thank you michelle.

Review №97

2023-06-24 18:13:37

Been renting for about 3 years. No complaints. Had a break in (luckily no valuables taken) and they were quick on contacting us

Review №98

2016-03-07 23:38:59

Michelle is awesome. We had to wait for 5 hours for movers to show up so we could unlock our daughters storage. Michelle was very helpful and professional.

Review №99

2013-09-11 04:21:38

The property manager Krystle is nice and is very attentive to her customers. She keeps the property clean. She definitely made me feel comfortable and answered all of the questions I had, with no hesitation. I would really recommend this property to my friends and family members!

Review №100

2019-01-12 23:39:34

Michelle was great! She took the time to explain all units options and gave me the exact units to meet my needs. She answered all my questions and was very personable.

Review №101

2023-04-06 21:55:19

Best place and good deal, Megan & Michelle was very helpful they gave us best customer service and friendly me and my mom was very happy 😊 5 Star

Review №102

2021-04-25 23:09:05

Melanie was bubbly and very nice and very professional . She answered all the questions I had about renting a unit with Public Storage. I appreciate the contactless rental process especially with Covid-19 that she told me about. I will be renting with them in the future. Thanks so much Melanie

Review №103

2022-05-05 20:19:21

Michelle was very helpful. I would recommend this storage facility because she takes care of it very well, its very secure and I have had no issues. Thank you again

Review №104

2023-08-24 20:18:38

Great customer service. Michelle was very helpful and polite!

Review №105

2022-12-07 00:22:53

Michelle is super. Everytime i come in she helps me out. She has wonderful customer service.with app and very helpful.

Review №106

2013-11-27 20:40:37

This is an Amazingly good storage facility it is like a family owned business, not anational chain. Both Krystle who was manager when I moved in (to multiple unitsin March) and Michelle provide A plus! Customer service and the place is very cleanand feels totally secure.

Review №107

2017-11-01 23:17:55

Michelle is always very helpful and I will recommend other people to store here as well. Its clean, friendly and great customer service. Thank you and they always go out the way to make sure everybody is alright. Thats right

Review №108

2014-09-20 22:03:10

I must say this is a very clean and secure place. Michelle meets way beyond top expectations. Customer service has always been great. I would recommend this place to anyone.

Review №109

2016-06-05 00:13:11

VeryFriendly helpful if i was and employer i would recommend michele as a greaat investment to my company. I had issues and she was pleasant. Happy always smiling andwhen it was time to pay you got your reminder call going to miss her greatly thank you michele and god bless.

Review №110

2016-09-22 19:12:25

Always is very clean and good service. And Michelle and her coworkers are friendly any time. I love this place but it is a pity that I will not be here anymore. Thanks Michelle and everyone here ♡♡

Review №111

2019-10-09 22:59:28

I appreciate the efficient service and pleasant experience. Both Michelle and Rosetta really made the process simple for me. Im grateful for good customer service.

Review №112

2021-05-29 18:28:58

I made my payment at this location one day. Rebecca and Michelle are very funny, They made my day that day because my day started terribly. Thank you girls, keep up the good work.

Review №113

2014-09-08 18:49:56

Michelle is a wonderful person to conduct business with. She has a wonderful personality to help you with your transactions and I would recommend anyone to her for any storage needs. :-) Juhnnie D. Singleton

Review №114

2021-07-06 19:38:21

Michelle has been really helpfulWith all of my storage needs. She is always on the property helpingTake care of what needs to be done and also her customers.

Review №115

2021-02-27 01:28:47

I had to find a storage facility last minute and found this Public Storage. I spoke with Michelle and she was awesome. She got me exactly the size storage I needed and was very helpful. Awesome costumer service.

Review №116

2020-03-11 20:01:15

Michelle customer service is great. She is always on property making sure everything is in order and very helpful. I recommend.

Review №117

2021-11-10 23:48:16

This public storage is awesome! Its clean and well maintained and the staff is very helpful especially Michelle the property manager.ive had bad experiences before withe storing my furniture bit this one has me 😊

Review №118

2018-05-01 23:55:33

Even though Ramon was new to this location,he was so helpful, pleasant and professional. I would definitely come back to do business . I would like to also add that it definitely puts a smile on my face when I encounter excellent customer service . Thank You very much Ramon

Review №119

2024-05-01 22:07:26

Michelle was super helpful

Review №120

2021-03-02 03:55:43

Michelle was great. Her customer service was excellent. I appreciate everything she did..

Review №121

2022-05-05 20:38:41

Michelle provides great service always helpful always has a smile on her face. Thank you Michelle.

Review №122

2016-02-10 17:21:50

I know my possessions are secure with Michelle on-hand to ensure all is as it should be! The worry free year has helped us immensely, thanks again stef j fisherhere I am again, as before Michelle and staff have my possessions secure and I am worry free as far as my concerns! The place is friendly spotless and extremely well managed! Thanks again Michelle!!! Stef J Fisher

Review №123

2021-10-22 23:34:38

Michelle Was very helpful with taking my payment for out-of-state storage. The property looks great and she has very good customer service.!

Review №124

2014-03-14 18:50:34

I went in looking for a some boxes and the nice young lady at the front desk, i believe her name is Wendy, was extremely helpful. I mentioned to her I might be interested in renting a unit soon and she showed me around the facility, answered all my questions and gave me a lot of information. I was very pleased with the customer service. Will definetly be coming back to her. :)

Review №125

2019-02-24 21:55:29

This place is the best example of perfect customer service! Pooja is so helpful and has been on top of ever question or problem that I have had. Always smiling and a fantastic attitude. I will continue to recommend this place to everyone I know!

Review №126

2015-04-09 00:48:42

I love going to pay my bill because seeing Michelle just really make my day beautiful and full, I hope shell always be there, thank you soo much Michele.

Review №127

2023-03-02 01:29:15

Michelle very polite and helpful with information. Helped me fix and run the app for gate convenience and more. Thank you

Review №128

2020-01-03 01:56:07

I called last minute in a rush walked-in and was greeted by MELODY, I was in there maybe 10 mins shown my storage location, given my new lock w/key and my access code to get in when I return. Thats customer service that will keep me a faithful customer and most importantly TERRIFIC employees like Melody, thanks again!

Review №129

2015-07-06 19:12:00

Manager Michelle does a wonderful job managing the facility. She is very helpful and a nice lady. Hopefully she gets a raised for her outstanding job.Frm. Noel

Review №130

2022-05-25 00:14:10

I had wonderful experience today while renting my unit with Rosetta. She was knowledgeable and kind. I highly recommend this property.

Review №131

2013-11-14 02:18:20

I have been at Public Storage Mini Drive for about 6 mo and The staff is AMAZING ! I must say Krystal Jennings bent over backwards to help me and meet my needs. The girls in the office Dominique you are the best. This woman was out calling for my cat who would not come out of the storage for over a month.here kitty kitty here kitty kitty was Dominique EVERYDAY.We finally caught our little cat and she is safe and sound in our new home. Now we have New Management and her name isMICHELLE DIVER Wow ! This lady gives new meaning to the word professional ! And efficient is an understatement when it comes to how she runs the place. Amazingly Clean, Fresh Paint, and Cool new vibe. Im sorry to be leaving. It feels like Family At Public Storage Mini Drive and I will miss you all. So if you want Professional Well Organized Efficient place thats Clean Safe and Family oriented to store extra stuff PUBLIC STORAGE MINI DRIVE with MICHELLE DIVER IS IT.

Review №132

2014-03-09 07:30:27

Yes I would like to say Michelle has good customer service skill has a big smile very welcoming I would love to storage her and would request people to come you would be happy

Review №133

2021-01-08 19:35:44

I wish to thank Michelle for all her help. She has been a wonderful person to work with and my husband and I appreciate everything she has done to help us.

Review №134

2022-04-02 18:56:34

Michelle is a great employee/staff. She helped me with how to use the app and is always helpful.

Review №135

2020-12-17 00:12:59

Safe place to keep your valuable items, also very clean and quiet.Michelle is always on top of it making sure your stuff is safe and keeps the property super clean.

Review №136

2022-04-04 18:23:58

Michelle has excellent service. Will recommend. Keep up the good work. Thank you!

Review №137

2017-06-03 19:12:27

Michelle is very helpful and polite. She helped me find what I needed and has great customer service and will recommend storing here.

Review №138

2019-05-17 19:25:36

Coming into this facility I was welcome with happy smiles from michelle, karla and mimi. All three welcome me and showed me to my unit, answered all my questions and felt welcome. I left with a storage unit and other extra essentials that they ask me to get to.help me out thank.you girls for the help.

Review №139

2016-11-15 19:20:43

Michelle was fantastic. Helped us with our problem. Went out of her way to provide outstanding service. Thx. 😀

Review №140

2014-11-03 02:34:13

I have been renting at this location for 5 years, and I must say Michelle and the staff is very professional. Customer service is awesome. Security is great I havent had any problems. Also a very clean Public Storage property.

Review №141

2014-03-20 04:48:52

I went there for a couple boxes and Michelle was very helpful. I never thought about the size matters when stuff is heavy or light. It really does if you think about it. Anyways the place welcomes you with a smile so I would definitely go there again

Review №142

2021-06-18 18:36:56

Friday cleaning up storage that I have not been to in a year. Michelle helped me get in and out of gate after verify my identification. Always a plus !Appreciate your help and time ⏲️.

Review №143

2014-04-14 01:41:28

Michelle is The Greatest! At a stressful time, professional and thoughtful assistance is truly what one needs, Michelle is a managerial keeper: she reflects superbly upon public Storages business image!! Way to go, keep up whatever it is you do to keep this type of person on your staff, you will always have a well-run efficient and clean location for all types of folks who have many different storage needs. Montie Thomason and Stephanie Fisher, Mini Drive Vallejo, Ca. We recommend this facility wholeheartedly!

Review №144

2014-10-14 00:26:04

Very good service, fast and helpfull, Michelle was very understanding to my situation i was in helped me out to have someone who understood everything i was going thru. Always madesure we were well aware of the time so we wont stay past time of close which was helpfull in its self while i was sorting out my things to move out state thank you very much well use your service. Someday again....

Review №145

2021-10-22 23:24:30

Michelle has been helpful with what we needed. Doing a job here and the property and service is great

Review №146

2021-02-26 19:09:05

Excellent customer service by Michelle she explained the rental process thoroughly and processed me in for a unit. Great attitude and beautiful smile.

Review №147

2023-05-09 21:30:19

I appreciate the business and the workers Michelle and Wendy and Rosetta. They are very helpful Andy would recommend thank u

Review №148

2023-12-01 18:12:23

Knowledgeable, friendly and always willing to help. Thank you Michelle and Tyler

Review №149

2021-10-22 23:22:55

Michelle has been really helpful with what we need. Provide a great service and its been a pleasure to be here

Review №150

2014-03-17 21:44:16

Love public storage, Michelle is the best manager on site, she does a great job with me and other customer that I referred to her as well, #teammichelle@publicstorage please go visited her if you need a storage.

Review №151

2021-02-08 21:48:33

I had the most wonderful experience today. At public storage on mini drive in vallejo the young woman that was there was so helpful and had so much patience with me she always have such kind words every time I come to that facility she was there about 12:20 thank you so much

Review №152

2014-09-24 20:35:36

The site is so much closer and convenient to where Im now staying temporarily. Its always clean and neat the property manager Michelle is always so helpful and polite each time I visit thanks to her this first time experience is great and easy

Review №153

2022-11-01 23:33:49

Michelle helped me to use ps app which opens my gate so I dont have to get out car. Convenient!!

Review №154

2014-03-15 17:52:40

Public Storage on Mini Dr. In Vallejo is the best one I have used thus far. Clean, well kept. Michelle who works in the office is very professional and cool. It doesnt hurt that she is a RAIDER fan!

Review №155

2020-08-05 00:53:31

Great customer service and concern for the security of the site. Michelle has continued to provide excellent support services and policy explanations.

Review №156

2017-03-04 18:01:44

Michelle and the rest of the staff were very accommodating and efficient. They rented me a storage unit on short notice and took great care of me, I would definitely rent there again.

Review №157

2022-11-01 20:41:17

Michelle was very helpful with what I needed and it worked out great for my move. Thank you

Review №158

2020-11-24 15:09:30

INFESTED WITH RATS!!We had our things in storage for 6 months, and when we cleared everything out, there were RAT droppings everywhere! When I unpacked at home, there were Dead Rats in boxes. The person working at the storage said it was our fault for bringing in candy!! Really??!!When we tried to get compensated through our insurance we paid for through Public Storage, we had to describe every single item in detail, provide photos and receipts, and even then they only allow $250 for damages, Plus you have to pay a $100 deductible, so all that work and stress for $150... definitely not worth it! Our damages exceeded that amount by far:( I want to make sure everybody knows about this place because you definitely don’t want to take your items here).

Review №159

2014-03-15 17:54:23

I would recommend people coming here because the customer service is great. I have been coming here on n off moving my items in and Im always greeted by a smile with Michelle. I would recommend customers coming here for storage.

Review №160

2022-04-02 18:36:53

Michelle is always helpful and professional. Very appreciative of her support!

Review №161

2019-10-11 01:05:35

Michelle is the best she is very knowlegable and let us know what units was right and what unit was not ok. She was friendly and and I definately will refer a friend.

Review №162

2013-12-17 19:53:57

I have been a customer for about a full year, and the services where always fantastic.. The communication where timely and pleasant...And as far as being affordable you where even better...Just recently a staff member (Michelle) gave me some fast and well needed help..Thanks to her all the issues where solved and all my belongings in my new apartment before the new year begins...Thanks again MICHELLE...you guys keep doing good deeds have a blessed new year....

Review №163

2021-12-23 19:29:32

Michelle saved me money, was helpful and extremely professional! Thanks Michelle!! If you need, store your stuff here!

Review №164

2014-08-16 22:18:10

Ive been at this location for 3 years. And have been very please with the service and security of my belongings, many thanks to Michelle for assisting me with my move shes very helpful snd profesional.Thank you public storage.

Review №165

2020-03-14 23:15:35

Very help, Michelle is a wonderful at make sure you are aware of what you want and what you need. Couldn’t have got the right storage to fit my needs without her.

Review №166

2021-10-16 23:30:21

Michelle is absolutely wonderful - she is helpful, gracious, professional and kind.

Review №167

2021-11-04 20:24:44

Michelle has been here for years and has never changed with great customer service and I appreciate her help. Thank you

Review №168

2020-03-11 18:05:33

Michelle at this location is great!! She maintains a clean and well managed facility! I appreciate the business and will staying here for a while!

Review №169

2016-04-02 23:52:24

I have had a wonderful experience for the past 3 years I had my things here. Michelle has always gone above and beyond with great customer service!!!

Review №170

2022-02-04 23:25:25

Michelle is so helpful. This is the first place that I came across that tells you the truth when they find something and you need their help they’re there for you. Thank you Michelle

Review №171

2020-01-04 19:18:07

Michelle’s service was beautiful. She was very polite friendly and professional

Review №172

2016-03-03 18:43:17

Thank you to Michelle and Public Storage of Vallejo, for your wonderful help through my transition. You guys were very helpful and understanding. The prices were very reasonable, and you all were very personable. I would recommend you all to everyone. Thank you.

Review №173

2020-09-12 22:06:53

They are very helpful and kind. Ive had a storage unit here for about 8 years & I havent had any issues. I will definitely use them in the future.

Review №174

2021-05-29 23:14:52

Thank you to Rebecca for being professional and polite. She saw me standing at the gate and came right away to help me. I wish all places had customer service like that

Review №175

2016-07-04 01:20:43

I had a great experience here. Great employees specifically Keiara . Shes welcoming and If theres any problems she makes sure that you have a great service. 👍🏾

Review №176

2023-09-23 23:19:48

Very clean units, nice, helpful people who I look forward to seeing Thanks Susie and Michelle

Review №177

2014-10-05 22:48:52

Very good service! Very helpful. Michelle has great customer service. Erin is very helpful. Thank you public storage staff.

Review №178

2021-02-04 23:29:07

Michelle was great did an excellent job helping me. Great employee

Review №179

2019-05-11 19:36:10

Michelle, Carla and Jamelia were very helpful with transferring to another space. Easy process. Great customer service. Thank you

Review №180

2018-09-06 19:45:22

Michelle saved me so much issues with storage! Super nice and very professional.Highly recommend this place!

Review №181

2020-10-02 23:57:54

Michelle is a great property manager support communicative and great customer service will be back just because of her!

Review №182

2020-03-20 20:35:44

The manager wanted us to put on gloves and masks and move our stuff during the statewide shelter in place order. Wasnt willing to be flexible in the least with transferring the account. To make their money Public Storage wanted us to risk our lives and that of our familys.

Review №183

2022-05-03 23:55:32

The help of the storage facility was amazing quick and amendable to get the job done when asked Michelle was amazing

Review №184

2021-03-21 21:11:17

Rosetta was the best customer service experience I had in a storage facility. Best every. This location is clean, and very friendly. Thank you guys!

Review №185

2020-10-23 20:00:58

I was very irritated with my personal situation but the young lady calmed me down and took excellent care of my needs. The facility is nice and clean and everything works!

Review №186

2017-09-20 23:28:39

Michelle is really awesome very helpful take the time and helped me out a very patient to cuz I was you know but shes very very helpful I request her and she does a great job thank you

Review №187

2019-02-11 23:21:59

To whom it may concern,Pooja was extremely wonderful, helping me to calm my anxiety worrying about my overdue payment. Her mannerism was very professional.

Review №188

2020-06-08 22:38:34

Michelle, the on-site manager, is fantastic, so is the customer service manager (Heather) for most Public Storage in the area. Highly recommend!

Review №189

2022-11-15 00:17:11

Ms Rosetta is awesome!!! She helped me save $57 on late fees🤗

Review №190

2014-05-13 18:43:41

Michelle was very helpful and friendly. Excellent customer service. I would recommend to all family and friends.

Review №191

2018-08-01 20:12:03

Michelle was very helpful and I love that everything went well so thank you very much yeah so I give her a five star

Review №192

2018-11-12 21:11:13

The attendant at the desk Dominique was wonderful excellent customer service skills and very thorough with explaining the process of how everything works here upbeat polite and just all-around great experience

Review №193

2017-05-27 18:05:02

Michelle was really friendly and fast service. Will recommend. Great storage!

Review №194

2019-02-19 18:24:52

At this PS facility, Mrs. Poojas customer service was outstanding today! There were several customers impatient & uncurteous.Mrs. Pooja remained extremely professional & continued to provide great customer service.

Review №195

2014-03-15 23:27:53

To whom it may concern everytime I come through the public storage michelle is very active her alone with Dominique very very polite and willing to go the extra mile for attendance I really appreciate her kindness and her smile everytime I come to Public storage shes very very very busy there should be more like her and Dominique who work for public storage. thanks for all me the opportunity to write this message D71

Review №196

2017-05-12 18:43:25

Michelle is good person. She helped me understand and good customer service.

Review №197

2018-10-12 21:24:34

Shavasia had great customer service, she helped me along with finding the right unit for me and made my experience comfortable and smooth.

Review №198

2017-12-01 19:04:47

Space was clean, easily accessible and affordable. Michelle was amazing and took great care of us. Would recommend.

Review №199

2016-11-10 22:57:49

Thanks for Michelle for your professionalism during my stay. I will highly recommend this particular site for future reference. I also like Public Storages friendly online websiteThank you