Presentation on Map Reviews Nearby

Pro Bike Supply in Newport Beach

4.7 (151) 353 Old Newport Blvd, Newport Beach, CA 92663, United States

Categories

Bicycle store
Bicycle repair shop
Sporting goods store

Location on the map

Newport Beach, Orange County, California, US

Phone: +1 855-777-2453
Site: http://probikesupply.com/

Opening hours

Monday:10 AM–6 PM
Tuesday:10 AM–6 PM
Wednesday:10 AM–4 PM
Thursday:10 AM–6 PM
Friday:10 AM–6 PM
Saturday:9 AM–6 PM
Sunday:Closed

Edit info

Total reviews rating 4.7

151 Reviews for Pro Bike Supply 2024:

Review №1

2024-05-27 02:58:07

Arin, Matty and Tony were AMAZING at Pro Bike supply. Arin set up and answered all my questions when I purchased my Epic Evo while Matty has been helpful with the consignment sale for my previous bike. Tony also went out of his way to provide me with a post mount brake adapter that I couldnt find anywhere at a bike shop. Additionally, I have purchased many items through their online store and they dont disappoint! Fast shipping with seasonal online deals and coupons which makes them my favorite place to shop!

Review №2

2024-05-21 12:42:07

The attention to detail when packing and shipping was second to none. I will definitely purchase from them again. Your high end bike will be safe and sound. A+++

Review №3

2024-01-14 02:25:00

Fox fork purchase-Great pricing, quick shipping. I ordered on 12/31 and received in a week. I had a question that I asked via email and it was answered within 48 hours. I will use them in the future.

Review №4

2024-04-01 22:31:38

Purchased a Fox shock but ordered the wrong model. My fault. The return process was so simple. Got notice from my credit card a refund had been credited three days after it left the UPS store! Definitely will deal with them in the future!!

Review №5

2024-03-05 01:13:03

Pro Bike Supply had the exact disc break pads I was looking for at a great price. Ordering was easy and shipping was very fast with good communication. I have been and will remain a loyal customer.

Review №6

2023-10-09 20:01:05

My last bike reached the end of its service life, and I needed a good all mountain to replace it. Tani helped me put together an awesome custom build at a very reasonable price. His team did a flawless build and I am back riding. I just wish that I lived closer to The Path to visit there more often, and I wish I had more time to ride this masterpiece.

Review №7

2024-06-11 23:00:38

Do not ever do business with these people online or in person. Basic customer service and returns/exchange policies are lacking in common sense. If you have any issues after having purchased anything from this shop you will be stuck with no support or willingness to help on their part. Buy from other retailers that take a more common sense approach to sales and support. Received a bike too small in size and theyre unwilling to do a simple exchange for a basic Salsa stock build gravel bike. It’s shops like this that give the bike industry a bed rep and part of the reason why it is failing miserably. If I can give less than one star I would. Buy elsewhere and let these people fall off the map.::Their reply below is a joke::

Review №8

2024-01-17 23:33:21

Arin is great to deal with, very knowledgeable and patient. He is quick to respond to emails. Huge selection of bikes and components. Prices are great and so is speed of shipping. I have purchased several bikes and tons of components and all my experiences have been awesome. I highly recommend Pro Bike Supply

Review №9

2024-03-01 03:29:19

Good price on parts, but so far I placed a order a week ago and they have yet to send any shipping info. I placed a order from the lost co. 3 days after this order, they packaged it and it was shipped the next day. If I could do it again all my money would go to the lost co

Review №10

2022-12-30 22:53:04

I have now purchased 3 mountain bikes from Pro Bike supply over the past 3 years, I must say they are awesome! They truly know what they are doing and make sure each build is of high quality and ready to roll for the customer. I live in Ventura County, but the drive is well worth it to pick up my bikes. Their online purchase experience is also great and measures up with other online shops I’m familiar with. I’ve bought two Ibis bikes and a specialized ebike, all have been customized to my liking and delivered with no issues. Can’t go wrong here.

Review №11

2024-03-15 20:04:10

Every transaction with Probike has been positive, whether it be in an email, online orders, deliveries, or returns, they have been extremely easy to work with. I feel taken care of and confident in ordering from them.

Review №12

2023-11-28 02:41:04

If you’re in search for service or a new bike, definitely give these guys a call. Very friendly workers that will go above and beyond to take care of you. I just recently bought an Ibis Ripmo and they were able to get it built out ready and for pick up very quickly. They did a fantastic job setting up the bike. I’ve also had some service done by them on my old bike and so far no complaints. I’ve bought a few things off their online shop and it’s sent out fairly quickly.

Review №13

2022-06-13 04:43:39

Purchasing a bike from out of state, Jack spent a lot of time on the phone with me answering all my questions. when we came into shop for pick up, everyone in the shop was very friendly and super informative. suggested trails that we hit up when we left! Thanks again Jack and crew for an awesome experience!!

Review №14

2022-01-11 01:21:02

Great online bike service experience!The shipping was super fast. I placed an order late at night and it was shipped the following day morning.Arin helped me out to build my bike.He recommended all the components I needed, and everything was perfect! The VPP and Bike Yoke dropper were buttery smooth on the trail.Backed for upgrading.That Fox Grip 2 damper was amazing....Thanks again from Michigan!

Review №15

2022-11-03 13:51:28

I live in Colorado and use this shop when I come to visit my Parents in Newport Beach. Such a rad shop! expert service and they really get it. The shop revolves around making ridding fun and accessible. The Demo program is the best I have ever used. I used to bring my own bike out to CA, and now I get to try new cool bike every time I visit. Cant say enough good things about this shop.I have to make an addition to my review because I liked the shop so much I decided to buy a bike through them, even though I live in Colorado. So in short it was the best bike purchase experience I have ever had. I have been an avid rider for over 30 years, and I have bought a lot of bikes from various shops. Pro Bike was truly amazing. I was able to fully customize my build and add all the bits I wanted. And when it came to the actual build everything was done to perfection. I did my own torque check on everything and they had every bolt set perfectly and no sloppy grease residue or extremely long cables, everything was so dialed and ready, even noise reducers on my cables were added at no charge! Got to give these guys some serious props. Pro Bike is a serious ‘riders’ shop and I highly recommend them for your next bike purchase 🤟

Review №16

2024-06-11 12:30:50

Bought a sram force 50/37 chainring with power. The best price online, plus free shipping.Thanks Pro Bike Team.

Review №17

2024-04-26 04:42:42

Ive been to a lot of bike shops, this one is the best. They are kind, knowledgeable, and helpful. Great service.

Review №18

2023-09-09 00:31:21

The staff at Pro Bike Supply are attentive, responsive, and provided me with top notch customer services. They answered all my questions via email in a timely manner and even went out of their way to immediately ship my purchased item to an FPO-AP address. Thank you for a wonderful and positive experience.

Review №19

2024-04-18 00:28:09

If you want some component shipped within couple days, forget this store. Placed an order for a small shim 12 days ago and didnt arrive yet.

Review №20

2021-07-16 19:31:09

Great online customer service. A+++.They helped me split the invoice (issues with gift card) and delivered 2 days after order was placed. Easy peasy transaction.

Review №21

2020-07-09 04:32:26

What can I say that hasn’t been said already? This is by far the best bike shop in OC. I went here on a recommendation from a friend who purchased a bike from Pro Bike and from the very beginning I was blown away by the staff. I demoed a few bikes and talked with Nico, Matty, and Arin about what I wanted in my bike and they all provided very helpful input. Arin was amazing at figuring out how to get what I wanted at very reasonable prices.Mark (the owner) is a top notch guy as well. He’s helped me personally a couple times and it’s great to see him in there doing the work along side the rest of the crew.I recommend the shop to every person I know looking for a bike. I’m a customer for life.

Review №22

2018-01-24 18:33:39

Mark and his team at Pro Bike Supply are just the best. I spent a significant amount of time deciding on what new mountain bike I wanted and Mark helped walk me through a number of demos and options to find the perfect fit for me. I settled on an Ibis HD4 and could not be happier. Whether it was finding a new bike, or servicing the one you have, I wouldn’t go anywhere else.

Review №23

2023-12-15 00:38:18

Pro Bike is fantastic, Top notch group of guys working with incredible knowledge. The store is small but very well stocked and organized with everything available for all levels of riders Road and MTBMark GibbsAmerican Van Works

Review №24

2023-09-08 15:15:13

Was really amazed Pro Bike had the bike shoe in my size! It wasnt even available from the manufacturer. They were great in letting me know the status of the order throughout. Would definitely order from them again!

Review №25

2021-08-13 03:34:20

Great service!! Responded to my stock query almost immediately (at a ridiculously early hour for them) and dispatched that same day.Took 4 days to travel across the world to my doorstep in Sydney. Couldnt be happier with the process!

Review №26

2023-10-24 21:21:11

I was searching online for a full sram rival axs group set, with no luck. I some how ran across Pro Bike Supply, so I checked them out. They had excactly what I was looking for, I could not believe it, the price was lots lower than everywhere else. I called to check on the specs I wanted. I ended up making a couple of calls, and they also called me just to double check the details of order. These folks were so helpful and fun to talk and deal with. My order arrived promptly and complete. This is my new favorite Bike Shop.

Review №27

2023-12-27 16:04:30

Loved the customer service. The staff was super helpful in finding a workaround that allowed me to upgrade a fork without upgrading the wheels. Thank you!

Review №28

2019-09-09 18:38:00

Wait, what? You don’t go to Pro Bike Supply? Umm ok, good luck with that. Here’s the deal PBS is the best period. I moved to the area a year ago, wanted a new ride. I Demo’d a bunch of bikes and found the right whip for me. Marc is a hands on owner. Nico is some sort of mechanic GOD. I’m glad I found these guys.

Review №29

2023-12-10 07:55:05

Great prices, fast shipping, excellent customer service. Never had a problem dealing with Pro Bike Supply.

Review №30

2023-11-28 12:54:17

Purchased a handlebar and stem from Pro Bike Supply online. The items were exactly as described, packaged nicely, and arrived quickly. A-1 customer service.

Review №31

2024-05-15 21:39:59

Item was as advertised. Excellent transaction. Shipping was quick

Review №32

2024-03-13 00:51:27

Great online purchasing experience. The shifter fit well and its a pleasure to ride again.

Review №33

2023-06-28 18:30:36

I couldnt have been more pleased with my recent purchase of a consignment bike. I worked with Matty, and the whole process exceeded my expectations. Bike was in great shape, packing was excellent, and Matty was incredible with communication. Ill be back. Thank you!!!

Review №34

2023-01-05 20:21:46

Pro Bike Supply is a 5-star business without question. The customer service is top notch and communication as good as it gets. They truly appreciate their customers and take pride in their craft. Big thanks to Arin and the whole team at Pro Bike Supply for a great experience throughout the buying process.

Review №35

2018-05-28 02:50:41

Bought my Yeti here, worked with Mark and Aaron. Knowledgeable, accommodating, incredible service.

Review №36

2024-04-24 22:13:03

Good staff answered questions quickly and helped me thru my bike frame purchase!!

Review №37

2022-11-28 19:41:03

Top-Notch Bike Dealer!Arin and the team were very helpful in answering all the questions I had while shopping for my new Ibis. After placing my order, they even accommodated my requests to add/change parts a few days later.The bike came well packaged without any damage. There was one small error where a small part was left out of the shipment; I called the store and Arin was very fast to remedy the issue and gave me multiple options.I couldnt be more pleased in doing business with Pro Bike Supply!

Review №38

2024-04-02 19:55:17

Nice local shop with knowledgeable and professional staff. Ive been super impressed with all my bike builds and the continued support after each of my purchases.

Review №39

2022-01-13 23:19:11

Excellent Customer Service! I made a huge mistake in ordering an item incorrectly, but Pro Bike Supply was more than willing and able to help me out. I had only realized the next day what I had done, so I emailed their customer service to notify them of the issue. Pro Bike Supply reached out to me and was able to resolve my issue with outstanding customer service. They definitely went above and beyond in my situation to help me out. 10 out of 5 Stars, and cant recommend them highly enough! Thanks guys!

Review №40

2022-04-26 21:10:34

Over the past few years I have purchased two Yeti bikes from Pro Bike Supply. In between the purchases Ive used them for service on the bikes and for accessories. My experience with them has been stellar. On my first purchase I went through a demo process for a few months. I probably rode about 10+ different bikes. All of the money spent on demos was applied to my first purchase. This was pretty awesome after spending so much time and money on demos. When I purchased my latest bike from them, they re-sold my old bike on consignment for no fees! Mountain bikes are not exactly inexpensive, so its great to see a business go above and beyond to help offset the purchase. Everyone that works there is very nice, knowledgable and accommodating. I will never take my business anywhere else.

Review №41

2023-04-28 22:17:19

By far the best pro/enthusiast mtb bike shop in the area. Mark and his team regularly exceed my expectations, and the level of professionalism, passion, industry connections, technical expertise and value for money is beyond any LBS I’ve worked with in over 20 years of riding. A really fun shop.

Review №42

2024-01-15 14:31:53

Ive bought several things from them and they always do a great job and the price is right.

Review №43

2023-09-19 14:54:48

Great communication, promptly replied to my questions and adjusted my order as needed. Everything arrived well packaged and as expected. I will continue to shop here for bike parts

Review №44

2024-05-22 19:51:09

Super fast shipping and great customer service.

Review №45

2021-01-20 22:58:36

Wow probably the best customer service I have ever experienced. Arin, their customer service rep, is top notch. Responses within a day (even during the pandemic) to my obnoxious amount of emails and was incredibly helpful with getting my order sorted out. Excellent pricing on bikes also. Cannot recommend them enough!

Review №46

2020-01-12 04:26:04

These guys build the best custom bikes. All the employees ride and love all things mountain biking. Super knowledgeable, but friendly not stuck up...just want more people riding awesome bikes. Demoed a few bikes from them before starting my build. They were super patient with me after multiple visits and tons of email back and forth as I made my final decisions. Bike turned out better than I expected. Also they have fast and complete service. Even got me in and out of there a couple times on walk in service in less than an hour. Can’t say enough

Review №47

2022-09-26 20:40:08

These guys are absolutely awesome! Had a problem with my Specialized Kenevo (Tcu wasn’t tuning on) and Specialized sent me to another dealer since I bought it out of state. The dealer wanted to keep my bike for a couple of weeks to figure out what was wrong with it. Called Pro Bike Supply and Nico helped me right away. Fixed the issue within an hour. Thanks guys!

Review №48

2019-02-19 00:14:46

After checking out several bikes and bike shops all across orange county I was most satisfied with the customer service offered at Pro Bike Supply. They have great expertise on the bikes they sell and I really feel like they try and take good care of their customers. From the very first time I walked in to demo a bike, I was instantly taken care of by Nico. He was just super awesome to work with and I really appreciate the time he spent with me choosing my bike/build. Looking forward to getting my new ride dialed in!

Review №49

2024-01-11 03:20:30

Pro Bike Supply has been my number 1 source for all my new bike builds the last two years, and I plan to continue to purchase all my mountain and gravel bike needs from Pro Bike Supply

Review №50

2019-09-23 23:51:39

Discovered this place online and ordered through the phone after doing a little quick research. I couldn’t be happier with my decision to order from PRO BIKE SUPPLY. Their service has been top notch and they shipped everything out immediately for me. When I received my frame, Yeti had shipped out the wrong fork with the frame, PRO BIKE SUPPLY overnighted me the correct fork from their shop to fix the problem. They’ve always responded incredibly quickly and have been extremely pleasant. I can’t recommend them enough!

Review №51

2019-06-19 01:06:06

Had a great experience purchasing a bike from Pro Bike Supply. From the start, Mark was awesome to work with. He took time to answer my questions and create quotes based on various build options. I felt like he gave good advice without trying to upsell me (unlike other shops). Payment was easy, the bike was built and shipped on time. There was a minor issue with shipping, but Mark really came through and took care of it. Incredible customer service, very responsive and highly recommended. I will be shopping at Pro Bike Supply for my next bike.

Review №52

2022-10-18 20:44:00

I was looking for a shock that was hard to find in stock. They went to the warehouse and put their hands on it to confirm it was in stock. Ordered it Friday afternoon, they shipped it that day and I had it by Monday in Georgia (2-day USPS). The day it arrived, they emailed me to confirm. Great service and great follow-up!

Review №53

2022-03-25 01:46:47

Great customer service, they definitely exceeded my expectations and when It came time to pay I thought the tech made a mistake because the price was about$20 less than any other shop in the area and then to finalize this post Id like to say thank you to the tech that worked on my bike for being honest. I appreciated the phone call to inform me that you guys had my rear light which I would have just chalked up to falling off my bike. I will definitely recommend you guys to all my cycling friends

Review №54

2020-12-26 18:35:59

I ordered a fork for my bike that on the website stated it would ship in a couple weeks. My credit card was charged immediately, but I received an email a few hours later explaining the item was out of stock, and would not ship for a couple of months instead of a couple weeks because it was back ordered. I was asked if I wanted to wait, or to be refunded. The following morning I checked their website and it had not been updated, still saying available to ship in a couple weeks. I looked some more around their site hoping to find a suitable replacement. I came across a fork for approximately 25% more, but had a feature I wanted, and to be honest I would have ordered this fork originally had I seen it. This fork is listed as in stock, ready to ship. Now I am happy because things seem like they will work out for the better. I was prepared to pay the difference and have them send me the more expensive fork. Again, I receive an email apologizing, but that fork is also out of stock. She included a link to the only fork they do have in stock for my bike, but the link is to the fork I am trying to replace. I asked for a refund, and received an email almost immediately stating I had been refunded. I checked my credit card acct more than 48 hours later, no pending refund. After another email I am assured the refund was processed, and I should be receiving it shortly, which I did. It seems as if the only part of this operation that runs efficiently is the part that takes your money. As far as keeping items in stock, or at least keeping their website updated is not a priority. Even refunds are at a snails pace, especially when compared to the lightning speed at which your credit card is charged. Never again.

Review №55

2015-09-23 21:59:46

Great shop with great mechanics. These guys are as knowledgeable as it comes and are very fair with pricing. I bought a used 2013 demo mountain bike online and a quick stop at Pro Bike brought it back to life. Couldnt be happier with the service.

Review №56

2022-11-10 22:07:28

I ordered an Ibis Mojo 4 from their online store for a great price. After the purchase I asked for some changes. They were very accommodating, fair, and responsive. Highly recommended.

Review №57

2020-06-23 14:59:53

First time working with Pro Bike Supply and I’ll be a customer for life. I was in the market for a new bike, Revel brand in particular, and I noticed that they were the only authorized dealer in Orange County. Due to unusual circumstances with Covid-19, I reached out by email to get some more info and the rest was history. Arin hooked me up with an epic build and got me on the trails ASAP. I have nothing but positive things to say about working with the crew at Pro Bike Supply. Customer service is top notch and they have a great selection of bikes and parts to choose from.

Review №58

2022-03-23 00:12:01

The shop and staff at Pro Bike Supply are in a league of their own! They always make sure I have what I need, and I wouldnt trust my bike service with any other shop. The group of guys I ride with all agree, PBS keeps the stoke high!

Review №59

2024-01-12 12:49:45

The best online bike store in USA.Love them. Great customer service, flexibility and competitive prices.

Review №60

2021-04-01 22:57:37

I called the shop because they were listed as a dealer for some bikes I was looking at purchasing. I got connected with Jack and he was very helpful and professional. Our conversation went to email where Jack sent me all the info I was looking for. They had bikes in stock that were in my budget range. The purchase was smooth and the shop was super helpful at pickup time. Thanks again. Highly Recommended.

Review №61

2021-12-17 19:41:32

Best Bike Shop on the west coast. They either have or can find you that hard to find/rare bike/parts. Fast shipping and great customer service. I couldnt be happier with my experience with Pro Bike Supply. Thanks again guys!

Review №62

2020-07-07 02:32:16

I normally support my LBS but due to the pandemic, I decided to shop online. To my disappointment, several shops I contacted seemed too busy and unresponsive. Fortunately, with the help of social media, I found Pro Bike supply.This place rocks! Extremely knowledgeable, professional and patient. They were super responsive and guided me to the best option available. I would highly recommend them for any high end bike or component need.Thank you PBS!!! Now I have a “go to” online bike shop. 👍

Review №63

2021-08-04 19:36:50

I tried purchasing a Rockshox fork from them twice but ended up going with another seller. First time they shipped the wrong size and travel so I had to return it. Second time they shipped the right product but it arrived with oil everywhere and the oil seal was halfway up the stanchion so I had to return that as well. But they do have a great return policy!

Review №64

2021-08-18 00:09:03

Lack of communication, delayed delivery.Ordered tire and was charged Mon, 8/2. Received email that tire was out of stock with a suggested replacement on Tue, 8/3. No worries, it was the same tire in all material respects from my perspective (e.g. brand, model, color, size, rubber compound). I didn’t understand there was action needed on my end. Realizing I hadn’t heard back, I called on Mon, 8/9, and confirmed that I was okay moving forward with the “substitute” tire.This is where my frustrations begin. I got no follow up correspondence confirming my order. I called back today, Tue, 8/17, to get an update and let the team know I was disappointed with my experience. I got no consolation, just a “okay, please hold.” 5+ mins later I was informed there’d been a delay with their shipping partner and that the tire was expected to ship tomorrow. To me, based on the order confirmation timing I’d initially experienced and I’ve read about in other reviews, I suspect that the rep I spoke with on Mon, 8/9 dropped the ball on placing the order and the rep I spoke with today was covering, putting the blame on the familiar “COVID, man” catch all.I’m a supporter of local bike shops and don’t buy from Amazon. I have a great relationship with my local shop and only ordered online because they didn’t have the tire in stock (they usually do). To that point, I’m sensitive to COVID related supply chain restraints, both on the supply and demand side. But the biggest differentiator for smaller shops is service and communication. I feel like the rep I spoke with on 8/17 was just covering for a mistake made instead of taking responsibility or at least offering genuine consolation. Also, its reasonable to expect some communication over an 8 day period in the event there was a delay on shipping, just to let me know they were working on it.I acknowledge there’s some speculation here on my end, but overall I feel disappointed and mistreated. I don’t expect to be a repeat customer. And since the reps I spoke with didn’t offer genuine consolation, I thought I’d leave this review so others make an informed purchase decision. It seems that the majority of reviews are overwhelmingly positive, so I recognize I’m just a loud minority.

Review №65

2019-08-16 22:28:59

This is a great local shop that really cares about the details of the bikes and the people riding them. Dont go anywhere else. I bought my Salsa Woodsmoke there a couple years back and now end up taking my wifes bike there for service. They know a ton of about bikes, never make me feel bad about me knowing very little and I leave dialed in for the next adventure.My wife and I are headed on a 40 day cycling adventure and this is where we want to get things turned up and ready.Thank you Nico and the whole staff.

Review №66

2017-08-28 02:18:26

Worked with Mark at Pro Bike Supply over a period of 2+ months to get the bike I wanted. Ended up going with a Yeti 5.5 with many component swaps, and Mark was absolutely stellar to deal with throughout the entire process. PBS can get any aftermarket component you can think of, is very responsive to phone calls and emails, and offers a vast knowledge of everything mountain bike. I had never had a bike shipped to me until getting my 5.5, and the bike was well protected in the box and a piece of cake to put together. Couldnt be happier!

Review №67

2019-07-12 21:01:45

I had a great experience with Nico Building my bike and getting it fitted for me. I came to this shop based on the reviews and they definitely didnt disappoint! I would give them 5 star all the way specially because they dont try to sell you what you dont need.

Review №68

2020-07-15 12:21:05

Disappointed. Found a 2020 Fox Float DPS shock on sale at Pro Bike Supply and placed the order. The next day I received an e-mail indicating that the shock was no longer in stock but I could wait a month with no clear ship date and get the 2021 version for the same sale price. Wonderful - I can wait a whole month during prime mountain biking season and hope to get the newer shock at some nebulous time in the future. Or, bait and switch time, they will allow me to upgrade to the shinier version for $100 more and Ill get it sooner. Still not the best part... They also charged my credit card for the shock with the transaction posting to my account. Isnt it customary to ship items before charging the credit card? I mean everyone else does but maybe Pro Bike Supply dances to the beat of a different drummer. Needless to say, I will go elsewhere in the future.

Review №69

2021-09-14 02:18:30

Bought a lockout lever and when it arrived I thought I bought the wrong one. I emailed them to let them know I made a mistake and wanted to return and placed another order for what I thought WAS the right one. Dave called me back 15 minutes later, off hours, and explained that I did in fact have the right part and talked me through what I was seeing. Excellent service and above all expectations! Will definitely buy from again!

Review №70

2019-07-11 05:12:31

I’ve purchased from other shops in OC, and while they’re good, the customer focus and experience at ProBike is superior. Mark, Arin and Niko are friendly and always eager to help. Prices are competitive, and their knowledge and patience to get you dialed in are impressive. I’m extremely selective about my bike and setup, to a fault, and I couldn’t imagine going anywhere else after the consistently great service I’ve received on my new Ripmo I bought there. Niko recently helped me fine tune my suspension and just nailed it. Overall you’ll sense the air of generosity of this shop. Can’t say enough good things about ProBike. Go check it out.

Review №71

2018-06-23 17:51:32

If you live in the Newport Beach - Cost Mesa area, I dont know why you would have your bike serviced anywhere else. To say this is The Best shop I have ever encountered is a huge understatement. My bike service was everything I asked for and more. Believe my bike is actually running better now than when it was brand new. Nico did my work but am sure all technicians are top notch - please support them as this type of service and integrity needs to be honored with tons of business...

Review №72

2022-02-01 20:58:08

There are so many reasons that Power Bike Supply is THE ONE BIKE SHOP TO GO FOR ALL YOUR BIKING NEEDS. Proof in my last several encounters here are as followsAny time I make a call to the shop, I am immediately directed to the appropriate staff.All my questions are answered in great detail and they are never in a rush to get off the phone.If I email them, I always get a quick response as well.But there are a few features that stand out above all the other great features: IT IS NICO, NICO, NICO, NICO AND NICO.He is incredibly knowledgable, meticulous with the care of my bike, and goes WAY beyond anything I ask for.Example: I needed a new tire for my bike: He went on to spend 10 minutes just talking about tire options. He knew I was in a rush to get the bike back and so he had it ready the very next morning. not only was the tire fixed, but the cassette and chain were super clean. As I was paying, he AGAIN spent time educating me about how to keep my bike in tiptop shape.

Review №73

2019-07-26 15:29:57

Pro Bike Supply is the best bike store I have ever been to. The team are incredibly helpful, knowledgable and friendly. This is a store of riders that care about your total riding experience and well being. Thats something that is almost non-existent these days. Bravo!

Review №74

2020-06-21 08:44:14

When stellar customer service in the bike biz really matters, Arin and the rest of the team at Pro Bike Supply really go the extra miles and know mountain biking parts. builds and bikes. Especially in this time of C-19 it’s good to have a pro bike that simplifies everything and with prompt shipping all at a great price

Review №75

2022-10-02 04:47:39

Absolutely stoked with this shop. I drove down an hour away passing plenty of reputable shops because of what a friend said about them. I’m blown away, old school feel. Great atmosphere and insanely dialed mechanics.

Review №76

2023-12-08 02:35:29

Great prices great service and always have what I need. More time on the trails is just an added bonus.

Review №77

2021-03-27 00:44:33

Unfortunately, Pro Bike Supply disregarded an agreement I made with them on a Thursday evening and sold the bike on Friday morning without giving me ample warning or any warning that our agreement could be canceled. The manager refused to apologized and spoke down to me - highly unprofessional. I recommend using another bike shop. This Pro Bike Supply lacks professionalism through and through.

Review №78

2020-03-14 17:17:22

Best bike shop ever. This is the quintessential small boutique high end bike shop. Come here to get your dream bike built or your never ending mechanical issues solved. Probably the best customer service youll ever receive from a bike shop. All the best productsand brands in the MTB world can be found here. 10/10 would recommend.

Review №79

2019-10-22 21:04:05

Hands down the best shop for service in Orange County. I try and do most service myself and theres not many shop mechanics I trust to touch my bikes but the knowledge and service I consistently receive from Pro Bike Supply is always beyond expectation.

Review №80

2019-10-21 16:03:26

Great shop knowledgeable people. Ive been racing and riding for 20 years. These guys know their stuff. High level people and bikes. They brought my bike back to brand-new condition after a year of hard riding. Im not easily impressed. But, wow.

Review №81

2020-11-21 21:47:48

By far the friendliest, most welcoming bike shop weve been in. They didnt have what we needed in stock but were more than happy to get it ordered for us. Plus they have a shop dog so you know theyre good people.

Review №82

2019-10-01 03:31:04

They make it very easy to customize the bike of your dreams. So easy to work with, very knowledgeable, and great customer service. I love how easy it was to upgrade parts and only paying the difference. I got exactly what I was looking for at a fair price

Review №83

2018-11-15 00:36:30

This shop is great...they helped me demo a few bikes and took the time to set them up before my rides...ended up having them build a bike for me. it turned out amazing. the shop is very supportive and helped me thru the process. highly recommend this shop.

Review №84

2014-08-06 15:28:45

The team at Pro Bike are solution focused. If they dont have something they will take off their bike and put it on yours. Order it, and have it for you the next day. After several issues with my bike and two other shops-they have been the only shop to solve all issues of which two they flexed their muscle to warranty.Awesome custom builds, and have a wide variety of items in stock.

Review №85

2018-06-10 11:05:18

Really stoked to find this gem of a bike shop. Local here in Newport Beach, great hands on service & repair.. hard to find these days ;)Niko put together my Rondo Ruut and Mark had some other products I purchased in stock and at a great competitive price. Keep it real fellas, look forward to returning for more goods... I’ll be sure to tell others about my experience at Pro Bike Supply 👊🏻

Review №86

2019-05-11 22:42:56

I visited this shop while on vacation. I emailed them about a saddle and they got back to me within the hour. I later went to the shop and was greeted by a very helpful shop worker. He found the saddle I was looking for and even provided very helpful sizing information. The shop isn’t very large but had a great selection of bikes, and gear. I’ll certainly be visiting this shop when I’m back in the area.

Review №87

2024-03-05 22:32:33

All the guys in the shop are great to deal with and super knowledgeable. I built a custom bike and obsessed over every part and they were always very patient and helpful. Solid shop!

Review №88

2018-09-17 02:14:15

These guys are the best, definitely bringing back for all my bike needs. Niko very knowledgeable helped me out days before race had to get tubes with 80mm valve and extenders and helped me adjust my derailer & front fork.

Review №89

2020-08-21 00:43:59

Amazing bike shop, fantastic mechanics who are super friendly and knowledgeable. The staff that handles all the online ordering for bikes and parts are great at communicating and keeping you in the loop at the buyer.

Review №90

2020-10-08 22:35:34

Was servicing my rockshox monarch and ran into a few hiccups. Tried my go to shop in Costa Mesa and they recommended me to Pro Bike Supply due to the complexity of the service. Niko completed the process on my shock. Would recommend for any serious work on your mtb.

Review №91

2018-09-05 16:32:48

They are great! They let me demo a number of bikes, and then helped me build my dream bike. They are also very knowledgeable about different options to help make sure that your dream bike will actually do what you want it to.

Review №92

2021-06-24 21:24:09

The BEST customer service EVER. They really went above and beyond to help me find the part I needed to fix my bike, even when it was out of stock at their store, they went out of their way to find another for me elsewhere! Super nice & awesome.

Review №93

2015-03-25 19:42:14

These guys exceeded my expectations by far...I really cannot say enough good things to describe the experience I had while doing business with them. I live in Puerto Rico and got a dream build from Newport Beach, California. Every detail of the deal was as smooth as it could be. If that does not tell you the story. Go an visit them!!! I forgot, you do not have to visit them...just pick up your phone and give them a ring. It could be the cycling-call of your life...Sincerely,DJ

Review №94

2021-07-28 18:25:56

Probike is where it’s at. They have parts for days. They get new fox suspension super fast & they are so good with communication. Their reps are easy to talk to & quick to help. Nothing but good things to say abt them!!!

Review №95

2021-04-09 02:32:08

When you advertised a item, it shall be available in the inventory or shall be advertised as a preorder or back order. Very misleading, order place, my account charge, funds withdraw from my account - next day I received a email that my order would not be fill in 2 - 3 months.Very bad business practices

Review №96

2015-08-10 20:22:56

Prices are good. But shipping was sloooooww for my fox fork. Was told it would be shipped on Friday (3 days ago). Now its Weds. If it gets here a couple days after that it will have took 2 weeks from order date.Plan accordingly if you buy from these guys.

Review №97

2023-10-03 21:41:30

This is our go-to bike supply! They are easy to work with, knowledgeable and always get our orders right.

Review №98

2020-08-20 23:09:03

Had a super awesome experience buying my latest bike. Arin was way responsive and super helpful. I got my new bike packaged insanely well and with limited build needed! Appreciate you guys!

Review №99

2016-10-23 21:07:05

Friendly staff and when in the area they are the only place that had inner tunes a clean store and awesome friendly staff. Go here. Dont go anywhere else. ;-)

Review №100

2023-03-30 17:43:21

Lead times listed on their website are in accurate, had I known I would have just made the trip down to buy parts in person….

Review №101

2017-12-15 18:03:37

Mark and his team at Pro Bike Supply are top notch. From price to service I felt like I could not have picked a better shop and local company to support. Thank you guys!

Review №102

2021-07-22 21:50:01

Incredibly slow shipping. Takes them 4 days just to ship a product?! Why even bother having an online shop if you cannot keep up with shipping the products to the customers. Will not buy here again.

Review №103

2020-06-20 01:39:21

When stellar customer service in the biking business really matters, Aaron of Pro Bike Supply really goes the extra miles and knows mountain biking, especially in this time of C-19. Thx, Muchos Gracias e muito obrigado Aaron of Pro Bike Supply, my bike parts dealer!!!

Review №104

2023-09-26 17:27:39

Cassette arrived exactly as described. Happy with purchase and will buy again

Review №105

2023-09-24 14:37:26

Easy to find what I was looking for; shipping was fast. overall a good experience.

Review №106

2023-04-27 17:47:51

Had issues with my order due to website software but company was proactive with the fix.

Review №107

2021-09-19 20:13:46

You won’t find better customer service anywhere. I’ve been to a lot of bike shops, no bike shop is as welcoming and friendly as Pro Bike Supply. I am now a lifetime customer.

Review №108

2021-04-06 20:12:55

The guys at Pro Bike Supply are just awesome people - great, honest, and helpful guys! I am so happy I found them.

Review №109

2023-11-15 22:04:02

Thank you for the punctuality and security when purchasing the best prices. my favorite store now

Review №110

2020-06-28 14:54:03

Mark and Co. are the best in the business. Wether you own a high end road or mountain bike to beach cruiser, Pro Bike is there to support you and keep you rubber side down.

Review №111

2021-11-22 23:25:44

These people are awesome! Ordered a frame yesterday, shipped today. Stoked! Will be a repeat customer.

Review №112

2020-01-04 04:01:56

Very helpful in picking out new pedals. New customer get 10% off first purchase. Good group here.

Review №113

2020-10-04 20:09:01

Theyre THE BEST bike/repair shop around according to my husband. The staffs are nice, friendly, helpful, honest, and very professional.

Review №114

2013-12-28 00:12:07

Super awesome customer service!!!! If have any questions regarding anything to do with a bike - call them, buy from them, they are a great business!

Review №115

2020-12-13 05:45:56

I have rented two bikes from this shop so far and they were set up for me when I got there. A little difficult to park at times, but seems like a great shop so far

Review №116

2019-03-29 20:16:01

Best downhill shop around! Super chill staff that makes you feel right at home and great policies if youre looking at getting a DH rig.

Review №117

2019-06-21 18:14:32

Very helpful and friendly customer service. Great products and bikes. I’d highly recommend this shop!

Review №118

2015-09-11 16:27:09

There absolutely the best they stand behind there products and they get everything done the right way not like some other bike shops in orange county absolutely the best !!!

Review №119

2020-09-16 21:33:00

These guys are professional and very helpful. Especially considering how overwhelmed they have been through this pandemic... Thank you Pro Bike Supply

Review №120

2020-08-29 05:31:41

Ordered 26 Maxxis tire on line, arrived fast and Accurate.. I recommend these guys

Review №121

2020-06-14 20:06:55

Excellent shop, positive / pleasant can do attitude even during Covid. Good service good brands. Busy... That is Good!

Review №122

2023-12-10 20:12:17

Thank you for helping keep me in the races!

Review №123

2015-11-18 18:31:39

Best price on the Internet and fast delivery on my new RockShox Bluto RCT3 120mm.

Review №124

2021-07-02 20:53:16

Great shop. Professional service w personal touch! Highly recommended.

Review №125

2020-12-21 22:51:35

Dont trust their website for product availability. They say oops and issue a prompt refund, but what a waste of time!

Review №126

2021-03-02 01:46:31

Awesome bike shop! Always very helpful.

Review №127

2019-10-29 00:32:11

This place is awesome! Best bike shop in Orange county

Review №128

2019-12-12 20:17:49

Love these guys!! A+ knowledge and customer service!! Highly recommend

Review №129

2020-09-10 21:32:37

Only doing repairs (regardless of severity) if you purchased a bike directly from them.

Review №130

2024-06-27 19:23:46

Good place

Review №131

2017-09-06 19:00:30

Great guys, looks like they are mainly mountain bikes, but help everyone

Review №132

2020-06-30 18:27:27

Fantastic customer service when trying to figure out parts to buy.

Review №133

2020-10-29 05:37:11

Best bike shop in OC. Phenomenal service.

Review №134

2021-01-15 17:57:35

Very cool bike shop. Lots of variety of bikes to choose from

Review №135

2017-06-28 00:04:01

Forgot a part at home. Very good service and fixed my bike right away

Review №136

2023-05-07 19:51:58

Great online service and people.

Review №137

2019-10-01 23:38:11

Classic neighborhood shop. Great service good guys!

Review №138

2023-10-20 06:10:11

Best bike shop ever

Review №139

2019-08-10 21:24:55

Great customer service. Prompt delivery.

Review №140

2015-09-29 21:45:18

Great shop for high quality parts

Review №141

2021-04-14 23:13:49

Best bike shop In OC

Review №142

2019-10-14 20:21:57

Plethora of parts and bikes. Courteous and helpful staff.

Review №143

2017-07-01 22:26:54

Nice guys, quick repair. thanks!

Review №144

2019-09-09 20:25:20

Nico knows his stuff

Review №145

2019-12-11 17:16:49

Excellent deal and service.

Review №146

2019-05-31 18:22:20

Good tech support

Review №147

2020-07-27 10:46:23

Very helpful staff

Review №148

2015-12-29 03:35:05

They are OK too .

Review №149

2024-03-15 13:03:18

Excellent attention from Arin

Review №150

2020-06-09 23:14:49

I didnt like it at all, its supposed to close at 4:00 in the afternoon and at 3:30 and its already closed I see the hours on the gate it says at 4

Review №151

2020-06-23 16:51:22

Great