Pro Auto Restoration in San Jose

Review №1

2024-06-17 04:56:31

I had high hopes when I first met Brian at his auto service. He seemed knowledgeable and friendly, and our initial conversations were promising. However, when it came down to the actual work on my car, things took a sharp turn for the worse.I paid $1200 for an inspection and asked specifically for help in determining if my car was a numbers-matching vehicle and to assess the health of the engine. Brian assured me they could handle it and promised a detailed report. However, I never received the report nor was I informed about the cars status regarding its matching numbers. Despite claiming my engine was healthy, they failed to provide crucial details like compression readings, which should have raised red flags from the start.When it came to installing new seats, Brians team managed to exceed expectations in the worst possible way. After a week of waiting, they only managed to install the seats, leaving them misaligned and poorly centered(Passenger), all while inflating the bill to an outrageous $1748. First quoted at $432 and then was asked to approve for an hour, then went to $1748. That was my fault as I shouldve asked for the details before approving. I was supposed to have my gauges installed and luckily I didnt have them start on that.The tipping point of my dissatisfaction occurred when, as I attempted to leave the shop, I discovered my car stuck in neutral and refusing to start. Chris, one of the technicians, offered to try, eventually managing to start it after three attempts. Also on the way home my car died on the hottest day of the week in rush hour traffic. When I raised concerns about the shifter failing to engage in park, Chris insisted it was an existing issue. However, upon closer inspection the following day, I found the center console misaligned, as depicted in the photo. After realigning it myself, the shifter worked perfectly.Despite my findings, Brian adamantly denied any involvement with the center console and suggested bringing the car in for a complimentary diagnosis. However, given the origin of my issues, returning to their service was out of the question for me. Thanks, but no thanks.Overall, my experience with Brians Auto Service was a nightmare. Their lack of transparency, incompetence, and disregard for customer satisfaction are unacceptable. I would caution anyone considering their services to proceed with extreme caution. Now I have to see why my car is not starting

Review №2

2024-04-20 14:40:16

Took my truck in due to water damage. While at the shop, the truck got a much needed facelift. The paint was revived, I got my ripped seat replaced, I got brand new LED headlights! Absolutely love my new headlights!! Of course the carpet was removed - steam cleaned and dried. Got tips on how to maintain the truck. Now, I just gotta follow through. The down side, the truck took longer than expected and I had to return because the center console wasn’t installed right. The truck looks great now!

Review №3

2023-03-16 05:35:57

Buyer beware. Theyll turn you passion into a burden with smooth talk, long delays, and cost over runs. And there is so much turnover with the staff its hard to have confidence that they will finish the job... some new person is always starting over. Do your diligence on the owner on the Santa Clara court portal. Thats the only red flag you need. I let my emotions drive my decisions and over looked all the bad signs. This is my lesson to those who come after me. I started with a weekend driver and I wanted to do a full restoration, but after more than a year I left with a rolling shell, a bunch of parts, and a bill for twice the estimate and an incomplete job.And lets be clear... I could afford to keep going if I felt the owner was being honest and not continously changing the estimate. Not one line item came in on budget till finally I said enough is enough. There is no way Id ever spend another penny with this company. Red flag number two...none of the techs have been with the company for more than a year.Red flag number three... the Bureau of Automotive Repair has removed cars from the shop on multiple occasions because the owner doesnt follow the rules. After they lost the cylinder heads to my original engine I filed a complaint and the BAR helped me and several other owners rescue our cars.Ask yourself, if someone falsely claims you have a large bill but says their doors are always open to you... who are they trying to convince? Do your research!

Review №4

2024-04-16 06:05:36

Brian Shisler, Santa Clara. Look him up on Google. He is not a nice person or a professional.13000+ spent for at best 2000 dollars of work. Took him 6 months and a ton of excuses. Runs in the paint, scratches in bondough under paint. Sheet metal screws from construction holding the trim. 👎- misses his own deadlines- says he has a team of professionals, they are not. They dont care about you or you car.- charges way to much- story teller- loses parts/ missed placed or lost and he will insult you by saying were they even on the car.- he constantly lies and forgets. And he acts like he is doing you a favor, but its his own mistakes.- he is a landscaper. At best a glorified detailer.- Says he is a perfectionist. Not responsible or professional.- Does not know Classic cars.- Im sorry if you get you car worked on here and if you have a car there now rescue it!!!!- Brain where is my old fender, hood spring, and extra hinges. Call me when you have them or buy me new stuff like promised. You said if you lose parts you will replace them.

Review №5

2024-04-09 00:59:30

This is a public opinion based of doing business with Brian at ProAuto Restoration. In the beginning when meeting Brian he is very knowledgeable and is informed on how to deal with insurance companies. He will help guide you and paint a picture on how to navigate through insurance policies and find loopholes. He is on your side until he is not. I recommend avoiding this shop for the following reasons:1). Unforeseen storage fees2). Workers aren’t readily available3). Work is not completed to a high standard as he expresses during the process4). Does not have proper book keeping or records organizedPlease stay far away from this establishment

Review №6

2023-12-22 16:08:02

Pro Auto did detailing, paint, and mechanical work on my 76 Ford truck (the 3rd vehicle of mine they worked on) and Im very happy with the outcome! The pair looks great, and the truck runs and rides beautifully.

Review №7

2023-12-13 17:18:02

Bought a 2013 BMW 750i, reasonable condition but a few blemishes. Took it to Pro Auto Restoration for a facelift, and the transformation was astounding. When I picked it up, it looked like it was just off the showroom floor. They disassembled the interior and eliminated all NVH (noise vibration harshness), the carpets and seatbelts looked brand new and attended every detail with competence and diligence. Highly recommended.

Review №8

2023-08-13 00:58:14

I was in an accident with my classic car and the shop owner Bryan has helped me draft insurance letters to get the other party to cough up enough to repair my vehicle. Bryan has helped me immensely, Pro Auto doesnt deal directly with insurance but they understood my predicament of wanting the best for my car after the accident, but not having my own money to put down on it. Theyve helped me figure out what to say and how to say it so that they can continue to fix my car to the best standards.Ive met a lot of the shop staff, and they have been very communicative about the most recent work done to my car through texted photos and phone calls, and have asked me for decisions when necessary. This shop understands how to make a customer feel welcomed, involved, and have peace of mind regarding the current work on their car. The head painter in particular is extremely enthusiastic about his work, and weve spent a lot of time talking about the technical details of layered paint, as well as what worked and what didnt when it comes to his decades of working with the medium.Theyve recently relocated to a larger building, so Im sure theyd be happy to welcome in your car.

Review №9

2024-01-31 03:33:22

Alberto resorted my headlights so good that I thought they had been replaced, if your headlights need revival like mine did, you won’t have to worry as Alberto will get you right!!

Review №10

2023-03-29 05:42:26

Bryan was excellent both in terms of knowledge and work on the car and service towards the customers.I had a gravel guard damaged due to debris on road and Bryan and team were quick to fix it back with custom made bracket. Also, it became unstable after sometime and they were quick to fix by adding more support and guaranteeing their work for life free for charge.I definitely recommend them for anything related to cars as they know what there are doing.