Presentation on Map Reviews Nearby

PrePaid-USA in Corona

4.5 (25) 4234 Green River Rd, Corona, CA 92880, United States

Categories

Business to business service

Location on the map

Corona, Riverside County, California, US

Phone: +1 866-872-2666
Site: http://prepaid-usa.com/

Opening hours

Monday:7 AM–3:30 PM
Tuesday:7 AM–3:30 PM
Wednesday:7 AM–3:30 PM
Thursday:7 AM–3:30 PM
Friday:7 AM–3:30 PM
Saturday:Closed
Sunday:Closed

Edit info

Total reviews rating 4.5

25 Reviews for PrePaid-USA 2024:

Review №1

2024-05-25 07:00:23

Alma is a lovely person who has a great eye for details. She is the operations manager here and greatly helped answer my questions, amazing customer service! 10/10 would recommend, come speak to her!

Review №2

2024-06-18 20:10:55

Received excellent customer service! Alma answered my questions in great detail, was patient, and helped resolve my issues in a timely manner. Definitely recommend speaking with Alma.

Review №3

2023-11-30 16:40:11

Teresa at Prepaid-USA not only facilitated a seamless sale but also showcased unparalleled customer service that deserves commendation.From the moment I initiated contact with Prepaid-USA, Teresas professionalism and dedication were evident. Her prompt and articulate responses to my inquiries set the tone for an experience that exceeded my expectations. Unlike many customer service interactions that can feel robotic, Teresa infused a genuine warmth into our communication, making me feel like a valued customer rather than just another transaction.Thank You Teresa and PrePaid-USA

Review №4

2023-03-31 21:34:38

I recently had a concern about my new account with Prepaid USA, and Mia was very friendly and patient in helping me with my unique issue. She was pleased to work with me, trying several possible solutions until my problem was resolved by the end of the call. Thanks a bumch to Mia and to Prepaid USA!

Review №5

2023-12-13 18:11:54

It is pleasure doing business with the operations manager at Prepaid USA, she addresses my concerns and assists in a timely matter. I can always count on her support with my orders

Review №6

2023-01-30 23:06:53

Great customer service from Mia. She was able to answer my questions quickly and help me activate my gift card in a timely manner.

Review №7

2023-07-29 00:09:49

Great costumer service, Ruby was very thorough answering all my questions regarding my new account and helping me activate my new card, she was very professional and helpful.

Review №8

2023-11-08 21:41:29

Excellent customer service from Ruby. Answered all my questions throughly and clearly. Content with the service I received.

Review №9

2023-01-30 22:36:08

The customer service I received from Mia was extremely helpful, she was able to help me active my Visa and answer all my questions and to that I am very thankful.

Review №10

2023-04-20 00:01:08

I called regarding an issue I was having with my card and Alicia walked me thru what I need to do to resolve the issue. She was helpful & patient while I completed the necessary steps to resolve my issue.Thanks for your help!

Review №11

2023-03-22 18:03:07

Representative Hannah was patient and answered my questions, the card was easy to use. Im glad the company gives these incentives.

Review №12

2023-01-31 17:07:34

I want to thank Mia for such great customer service. she made this experience so much easier and was very helpful !

Review №13

2022-01-07 18:47:07

This companies business plan relies on the fact that you will not re-coup the face value of your card.After setting up the card, I was declined use at a gas station, online retailer, and Lowes. When I tried again to use the card this week, I was told that it is now expired and has no value. It has been a huge waste of time trying to get any use out of this.Prepaid USA only offered to provide a replacement card after I posted a negative review here. They wanted the negative review deleted before they would begin the process of getting me the replacement. Is this how legitimate businesses work?They declined to send a check for the value of the card, proving that once the card is purchased, they consider a good portion of the cards value to be their profit since it will not be recouped, through fees, declined use and 1 year expiration term.My employer has agreed to stop using Pre-Paid USA services, and will fund the value of the card to me.Hopefully other potential customers read the negative reviews on BBB before they spend any money on this fradulent business.Also for fun reading check out all the 5 star reviews on BBB and see how many you think are fake, my guess would be at least half.

Review №14

2022-02-11 18:22:34

This company is criminal! I never write reviews but I just want to warn any corporations or HR departments from using them as an employee benefits provider. They deduct fees from the balance of the card each month after issuance and make the expiration date very short. I had misplaced my card and only to find it had expired a month ago and prepaid USA refused to issue a new card. When asked what happens to they money, the representative told me to read the terms and conditions on the website to see where the money went. What kind of business model is this? They are stealing money from companys and their employees. DO NOT USE!

Review №15

2023-01-31 00:44:55

The card was easy to set up and use. The customer service I received from their staff was great, very thorough and helpful. I would recommend them to anyone!

Review №16

2023-03-29 19:36:43

Mia was very responsive and quickly addressed my issue. It was resolved within a day. Thanks Mia!

Review №17

2022-06-09 17:42:13

PrePaid-USA has a terrific customer service team, and my sales executive is always available just in case I have questions. I am quite pleased with the service I have received.

Review №18

2023-01-31 02:23:57

Customer service is great ! They answered all my questions & Mia handled the situation professionally.

Review №19

2023-04-28 15:06:13

Sarah was able to guide me through the steps to redeem my card quickly and efficiently.

Review №20

2023-01-31 18:25:03

Great customer service. The girl on the phone helped with all my questions professionally.

Review №21

2023-03-16 12:16:01

Hannah provided great customer service the only bad thing is I cant rate this 10 stars

Review №22

2022-12-21 20:35:29

Ripped off via a useless gift card. See the other negative reviews. My suggestion is to not use them.

Review №23

2023-03-30 00:22:09

Mia activated my card with no issues.

Review №24

2023-03-01 20:45:53

Great service easy work...

Review №25

2024-07-02 20:43:01

Got one of these cards recently and it had expired? Agent told me it arrived almost on year ago and he could not help me? Seems like the business plan is be very difficult to reach live and then simply deny help I will defintely be letting my HR department know this was a waste of company money and my time.