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Premier Inns Thousand Oaks in Newbury Park

3.2 (199) 2434 W Hillcrest Dr, Newbury Park, CA 91320, United States

Categories

Motel
Extended stay hotel
Hotel

Location on the map

Newbury Park, Ventura County, California, US

Phone: +1 805-499-0755
Site: https://premierinnsthousando...

Opening hours

Monday:
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Total reviews rating 3.2

199 Reviews for Premier Inns Thousand Oaks 2024:

Review №1

2024-06-08 18:21:24

Talk about an experience. Go at your own risk. Yes, this place used to be awesome, used to. The location is spectacular i must say but surely they turned it into a facade. The manager was even aware but wanted to make excuses when we know at the end of the day there is none. If we all took responsibility for our actions this post most likely would not be written, taken out of ones precious time, just for you reviewers. A business like this perhaps may not change but with the help of society they can then see were not here to to tolerate such nonsense when we know better. A refund is not asked but just a change of heart so maybe this place can regain its popularity for what it was actually known for, a place where one would call utopia. Lets not forget many businesses have closed down that one wouldnt even of imagined such as toys r us, and who didnt love toys as a kid and blockbuster, where one could enjoy grabbing a movie with the loved ones. Times change so hopefully this place can before its too late.

Review №2

2024-06-30 15:05:04

This place is disgusting! It had nasty carpet that smelled like human and animal pee. Please remodel and update these rooms. I should have just slept in my car. I dont know how this place even has 3 stars. The lady at the desk was nice though.

Review №3

2024-04-28 18:26:20

This place was rough. We used the toilet once and it flooded our bathroom, the AC flooded the front center of our room before we even got there and the whole place smelled like must. The AC never got cold despite running all night. The fridge was left open and the floor was soaked all around that area too. The whole thing smelled like piss and swamp.I cannot believe Priceline sent us here. There was security on site at night, the lobby was closed and I did see the workers asking homeless people to leave and the pool and hot tub looked nice although I didn’t get a chance to go in because of hours and checkout. I tried talking to someone at the front desk at check out and no one answered the phone, there was a sign up but the people around said they don’t know how long its already been up so I just slid my key under the towel they used to block the window. Also wifi is $6 if you want to use it

Review №4

2024-05-28 13:28:27

Pro: PricePoolSpaEasy Parking accessCons: My room had a glow in the dark substance splattered all over the walls and ceiling, the room floors had poop stains. Guest are welcome to take their dogs who poop on the grass. Lots of homeless

Review №5

2024-05-02 18:18:17

I really needed a place to stay at the last minute. This hotel was perfect for my needs. Clean room. Nice bed. The AC worked great. Just a basic place to crash for the night. Nothing special but the price was right! $82.00 included taxes. PS. Dont drink and drive!! If you get a room on the north side of the hotel... the street is a little noisy!

Review №6

2024-06-12 05:24:52

Stay here if you didnt plan ahead and need a room for the next night and everything else is booked. Otherwise stay somewhere else.Non Smoking rooms that smell heavily of cigarette smoke, rough sheets (bring your own if you can), noises outside at all hours.Its not the cheapest place in town, but it probably should be. At least its close.

Review №7

2024-05-25 17:28:02

Asked for a handicapped room with parking near door, unfortunately we did NOT get that. And no outlets near bed for cpap machines. Other than that it was nice, nicer than motel 6.

Review №8

2023-10-15 18:03:18

First things first, CUSTOMER SERVICE was 10/10. I checked in to a last minute room at midnight and got a great price for a two bed room. Most friendliest and helpful lady ever, love that! Seconds, once we got in our room it didn’t look bad, smell was a bit funky but not bad. Once we went in the restroom it looked clean besides the floor, there was some hair besides the tub which kinda threw us off. Everything else was good! Nice and decent, thank you so much to the lady that helped us, so sad I didn’t get her name, but I’ll definitely be coming back just because of her!!

Review №9

2023-09-08 17:49:50

Quiet location but close to plenty of fast food and chain options. Rooms are a little lacking when it comes to amenities. Our fridge was left open and didn’t work anyway which wasn’t a big deal. However, there are zero plugs next to our bed and the only plug we had was in the bathroom area. It looses a star due to the inability to charge phones next to the bed. That was a little odd to me. Overall rooms are clean and bed is comfy and that’s what’s important. People complained of smell but it smells fine. After a shower the carpets do feel a little damp from the steam so I prefer to keep my shoes on the carpet rather than my bare feet. Budget hotel that served a purpose! Pool looks clean and it’s a cute hotel set up with a courtyard situation. Wifi you have to pay for but didn’t need it since I only stayed the night. Hotel check out is at noon which I feel is pretty generous! No cockroaches or bed bugs either. Glad I stayed here to get a good nights rest. Not nearly as bad as the other reviews make it out to be!

Review №10

2024-03-12 06:05:25

Definitely will not stay at this hotel smells really bad it suppose to be a non smoking hotel but everyone around is smoking also rooms are really small lights suck and has no fridge no microwave no coffee maker the TV is tiny and the bathroom is really small also the trash cans had no bags

Review №11

2024-01-17 16:43:04

Nice price, nice hotel. The staff is friendly, the rooms are clean and comfortable. I travel for work and will definitely stay here again.

Review №12

2023-12-30 02:09:18

I come here to serve our homeless seniors. I bring fresh donated food from Trader Joes, Vons, and Aldis. The people enjoy being able to choose what food they want. Its nutrition and yummy. Im grateful that Premier Inns allows us to connect with our community.

Review №13

2024-05-24 04:37:09

Completely disgusting! Blood on the floor! Shower leaks everywhere into the room! Boogers on the wall! Homeless people outside of your door!

Review №14

2023-04-08 18:51:59

Best hotel in the neighborhood! The staff is friendly. The rooms are decent. The housekeeping does a phenomenal job keeping the area clean and the management is courteous and kind. I had to personally come back to Mr. Claude, who is the supervisor to thank him for the professionalism and hospitality shown towards my family. Excellent hotel if you want luxury at an affordable price!

Review №15

2023-04-06 18:29:44

This hotel is a hidden gem and Im very satisfied with our stay here. The rooms are very clean and the house keepers do an amazing job. At the front desk Claude and Ricardo were extremely responsive and helpful. Whenever I needed anything Claude was more than happy to get it resolved. The people here are very kind and friendly. Its next to the freeway which places it close to everything, yet the noise from the cars is barely noticeable. I am looking forward to coming back and would definitely stay here again!

Review №16

2023-08-18 08:12:40

Value for money for this place is a joke. An expensive nights stay and the room we got smelled super smokey. There was one other room available but that just smelled rotten and chemical. A refund or other option was not possible.Floors were dirty.Upside is the neighborhood was ok and the guy at the desk was friendly enough.

Review №17

2023-06-07 04:49:36

This was the best experience!! What would this place dowithout Claude!! He gives each individual his entire attention making sure all their needs are taken care of.Mr Claude Marotta, all our family thanks you for yourkindness and your efforts to take care of all of us. I havenever seen so many people with smiles, and I will returnagain, we all look forward to seeing you again. Many thanks for your professionalism and your incredible attitude! I hope this place pays you what you deserve, has to be at least $25 hour!!! If not, they are not reallyappreciating the class you bring this place!!!

Review №18

2023-08-12 21:34:29

The worst place on earth. Rooms smelling like dog poop with smelly wet carpet. cancellation on arrival because they overbooked despite the fact that I booked the room a month before. Left me stranded in the night with no option.I saw a number of people complaining about the same thing while waiting on the line. Do yourself a favor and stay clear of this place.

Review №19

2022-12-21 18:19:09

Claude was helpful. His patience and getting to know his Customer, made me feel like a friend, not just a number.My Room was very clean and quiet, even though the Hotel is located near the Freeway.Plenty of Hot Water. ( Always a good thing, after traveling from Portland to SoCal in one day).Easy access to parking, too. Part of the Hotel is under Construction for Upgrades and Remodeling.I look forward to my next stay at Premier Inns. ***** Five Stars Thank you, Claude and Staff. Merry Christmas to all.

Review №20

2022-02-26 19:56:28

Horrible. After driving 6 hours to here, I was ready to relax in the spa. But the pool/spa was extremely dirty with pieces of the stairs that got chipped of just floating there with dead bugs, bees and a lot more. The hotel rooms are small and there are truly bugs all around the place. Also you should always lock your door. We had some guy trying to get in the room. I would not recommend this ever.

Review №21

2023-07-25 00:51:00

We were denied a room.. As a Motel 6 mgr thru two 72yr olds out for being lil late due to a Medical Emergency. Husband had a heart issue . Mgr called him a liar. and said if youre sick. You. Better call an Ambulance. He did.. ER doctors said his blood pressure was elevated which caused a prob.w/ his Defibrillator . So, Motel 6 was called to Premier, telling your night mgr, Latino guy, to not rent us a room .We are in our car in this heat.. Your motel is full of cockroaches last we stayed. Ill be adding you with Motels above to a very expensive lawsuit

Review №22

2023-01-02 10:03:01

Claude was an exceptional help during our stay! He was super friendly, kind, helpful, and accommodating to ensure that my husband and I had a 5 star experience from beginning to end. He is both personable and professional with the utmost hospitality. Many thanks to him for going above and beyond for his guests!

Review №23

2022-07-06 18:49:18

The rooms are clean and the staff is nice. However, its in a location that you would assume has little to no sketchy people but its deceiving. The local homeless and tweakers hang out in the parking lot with thier motor homes and seem to be more active outdoors at night. I wouldnt say that your unsafe necessarily, but I wouldnt go out to my car at night alone. The hotel itself is conveniently located across the way from an amazing hole in the wall Mexican restaurant and if you finding yourself between homes, there is quiet literally a storage facility across the street. I would rate it a B+. Its right off the freeway, clean and efficient. Its also reasonably priced.

Review №24

2022-10-08 18:21:03

Sometimes its the people that make the difference. When Claude takes a moment to get to know his guests, it really makes you feel like home and that he can meet the needs you have. Claude made my experience this week over and above my expectation. I watched him help a lady who was going to be homeless with a baby getting her she needed. I watched a gentleman get towels but Ive never seen. So happy. Claude makes and exceptional service at what would otherwise be a two-star motel.

Review №25

2023-02-03 20:19:27

Pretty cool staff and didnt sweat me about a late checkout. Rooms are clean for an EZ 8 and they offer smoking. Probably the most reasonable priced hotel in the area.One sheisty thing they do if make you pay to use their wifi though so be forwarned.

Review №26

2023-06-14 07:24:16

The rooms have cockroaches And then I take off the 1st sheet of my bed because it got dirty and I see tiny baby cockroaches. I took pictures As well Good thing because they told me if I didnt get Get A picture of video they would not be able to change my room. This is the 2nd time this has happened and I wont be coming back

Review №27

2023-01-02 05:48:40

Claude was amazingly helpful during our stay. Not only was he accommodating, but he also made sure we had a 5 star guest experience! His attitude was awesome and his attention to care and detail was exemplary!

Review №28

2019-10-17 02:21:35

Clean, smelled good and very helpful cleaning staff. Comfortable beds. The hot tub and pool were clean . The grounds were well kept and clean and pretty.. We were very happy with our stay there other than our fridge didnt work. It was close to the main roads. So we had easy access for all we needed to do. Would stay again.

Review №29

2023-03-29 02:29:45

Location is good, hotel is okay, but front desk employee Claude Marotta makes a 2-star hotel a 5-star experience. He is caring, courteous, efficient and helpful. A 5-star hotel would be lucky to have him.

Review №30

2022-08-15 17:59:31

Avoid this place! It’s definitely last resort accommodations. Homeless housed by county at this motel. Cockroaches in room. Key cards constantly require trip to office to reset. No coffee, no microwave, fridge didn’t work.

Review №31

2022-03-17 21:36:28

Disgusting place with horrible management and terrible staff. House cleaning stole all of my belongings- my clothes, dog food, down to even my tooth brush went missing. I reported this immediately and was told management would call me - I waited and they didn’t so I went ahead and called - they said my room was never touched, no one ever entered it and I must have misplaced my things. I said no, my room was in fact cleaned, the bed was made, new towels, new soap etc. He speaks to house cleaning again and they reassure my room was never cleaned. I ask him to check the cameras and suddenly house keeping DID IN FACT enter my room but he assures no one would take my belongings and someone else must have broken in and took them. I told him they’ve now lied to me multiple times about whether anyone entered my room or not and treated me like I’m a liar reassuring it WAS cleaned and wanted a refund for my stay. He says no and HANGS UP ON ME. So I contacted corporate and will be filing a police report. This place also has bugs so overall horrible experience the only thing good about it is it’s right next to the freeway so you can hop in your car, get on the freeway and stay somewhere else!

Review №32

2019-05-24 05:00:54

Can’t beat the low prices especially if you just need a place to crash for one night. I’ve stayed here twice both two months in between. The lobby is located on the left right when you turn into the hotel entrance. On my second stay, I had checked in around 11 pm the door to the main lobby is locked (safety reasons), so they have window you check in at instead (kind of reminds me of a jail visit where you pick up the phone and talk to the person on the other side through it). The rooms are okay, clean, and outdated. There’s no iron or blow dryer which was a problem for me on my first stay(when I needed a blow drier) and on my second stay (when I needed an iron). You get what you pay for though, nothing too fancy. My only main concern is the lack of deadbolt locks above the door handles. These are truly what I like to have in my hotel rooms, so I literally stacked checkers in front of the door (I know I’m super paranoid). Overall, the rooms were accommodating. There’s a pool at the center of the buildings but I’ve never swam in it. There’s adequate amount of parking spaces with a security guard onsite at night which is nice.

Review №33

2023-02-09 02:08:28

We got here at around 1230mn. We booked two rooms a week in advanced but was given to rooms that are far from each other. One of the rooms given to us, when we opend the door it seems like someone is doing construction. We were surprised that the receptionist didnt even know anything about it. The worst of all, it says on their page they have wifi but charges you for it! Ridiculous!!! They should have stated that. This is the first time that I have checked in to a place that charges you for internet. Even the receptionist said, I know its uncommon for a hotel/inn to charge for wifi.

Review №34

2018-05-30 02:35:04

If you just need a place to sleep and shower, this is the best choice. I would have given 5 stars, but the ONE ice machine available broke down during my 4 night stay, and the television remote was not functioning well (read: low on battery power?). Yes, during the holidays there is a boisterous group of people late at night, but it settles down. If you do not want housekeeping in your room, you need to call Front Desk once a day, as this establishment does not provide those special door tag notifiers.The room was clean and the staff was accommodating. There is a mini-fridge in the room, but if you need a hairdryer, bring your own.Some people may consider this place somewhat rustic, but that does NOT mean that you can be rude to the staff. You will be treated properly if you are respectful. I would choose to stay here again.

Review №35

2023-07-29 06:14:38

Comfortable Rooms .. Quiet... friendly Staff ... Wish They Had Lamps On the End tables Next to Bed .. NOT JUST a Front switch for the Light ... And a Microwave ... Everything Else Was GREAT

Review №36

2024-05-08 17:34:23

Clean. Affordable. $8 for unlimited wifi.

Review №37

2022-06-06 20:19:11

Debbie the Manager is very hard working! And she gets things done and she doesnt mess around. Shes very kind and helpful and understanding. Shes a tough cookie and she has a heart of gold. She has a great,polite and hard working crew. They have been very helpful as well. The premier motel has problems just like every motel in California. I see my share of drama and craziness around here. Funny and not funny drama mostly couples fighting and drinking alcohol and drugs are in elnvod. Otherwise its clean and most everyone staying here because of the pandemic. Including myself I have been here for 3 months and everyone has to be out sept 2. Thanks Manager Debbie. And staff !!😀😉🙏💪🤝👍I appreciate everyone of you for letting me stay here in such horrible time you saved my life ❤ Stephen Everett

Review №38

2018-02-21 02:22:17

OK beds, clean rooms, military discount, and supposedly a jacuzzi somewhere. Great budget motel. If it had breakfast Id give it 5 stars! Happy customer! Edit: found the hot tub and it was perfect! Then stayed somewhere else the next night and paid double for no where near as nice as this place. Yes there are some questionable people around but no one bothered me.

Review №39

2022-12-28 01:46:14

The office clerk Claude was awesome. He honored my request to have a downstairs room because i have 2 severely autistic kids that like to run and stomp. Also very clean. Thank you Claude.

Review №40

2022-05-29 07:03:22

If I could rate this place 0 stars I would! This motel was dirty, beds had bugs carpet was dirty dirty!! I chose a non smoking room and the room they gave me smelled a lot like smoke. Theirs a lot of crack heads walking around and it is not kid friendly. Stay away from this dirty place I prefer paying more for a better hotel than this trash!

Review №41

2022-06-07 01:11:39

Prices are good. Theyre remodeling the rooms and taking the bathtubs out how lame is that. If you have anything to complain about dont bother going to the manager or corporate its pointless they dont even return your call. Even after we spoke with you and said they will call you back. Repeatedly called back and left messages and never got a response. Ive talked to other people and theyve had the same problem.

Review №42

2023-07-25 17:37:26

Overall pretty good.friendly staff, clean rooms, free parking.Too bad the pool wasnt clean, and you have to pay for wifi

Review №43

2021-09-10 18:03:20

My husband and I had a bad plumbing issue and had to get a room for the night........1950 called they want their motel room back! Im not really sure how but the room was actually humid. There was a queen bed for me my husband and our large dog. The furniture looks like patio furniture, the dresser, drawer, has been modified as it used to be a 2 drawer and 1 of them, the lower is now nailed closed. The bed whenever we moved sounded like it was going to fall apart. I got a hot shower 🚿 and a little down time but would not ever stay here again. Its okay to not be ultra modern. Its not okay to be dirty, unkept and in need of basic care.

Review №44

2015-08-20 17:23:42

Warning!!!! This place is horrible. We reserved online, when we arrived we were assigned a room the was infested with baby roaches, the bed wasnt even made, the room stunk and was dirty. We were given another room to stay in, there was hair in the bed, the tub was filthy, the room and bed smelled like urine. while watching TV a bug crawled on my daughter. It was around midnight, we had already switched rooms so we had no choice but to stay. We slept on top of the comforter and tolerated the smell.The next morning we asked if there was a microwave we could use, and was told we could use the one in the vending room. The microwave had old crusted food on the glass plate. I had to put a wash cloth on it just so I could put my plate and food in to heat it.Just before checking out we had asked housekeeping for a bag to put clothes in the housekeeper was rude and told us she wouldnt give us one and to go to the lobby and ask them for one.When I went to the lobby to check out, I asked for the manager who wasnt available at first, I explained the to front desk clerk everything that had happened, and she said the manager wasnt avail. During the time I was talking to the clerk there were 2 housekeepers in the lobby making snide comments. The clerk called the manager back out again, as I told her I could not wait I was checking out. the manager came out and apologized stating she was making a salad.I took her to both the rooms, but the first room had been cleaned by the housekeeper, the only sign of roaches was a dead one in the tub. The manager and the maintenance guy were sarcastic and said one isnt an infestation. It was day and the bugs were gone. I told them the housekeeper cleaned the room as it didnt look anything like when we arrived. We went into the room I was in and I showed her the blood spot on the pillow case, the dirty bed, and I got attitude by the maintenance man stating I was just not happy in any room, and they switched me several times. I then took the manager to the vending room, to show her the microwave, but when I got there it was clean. I told her that the housekeepers had to have cleaned them,. and she stated why would they leave it dirty, I told her that there were 2 housekeepers in the lobby and they had to have cleaned the microwave, she argued and said there was not housekeepers in the lobby. But there was indeed 2 housekeepers. I asked her why would I lie, and she stated well were giving you your money back so it doesnt matter, it did matter, and in the trash can was the wash cloth I used in the microwave, and another filthy one with food all over it. I showed it to the manager, and she stated why would they throw the wash cloths away. We never got a bag for the clothes, and still I have not seen a refund on my account. This place is horrible, and the over all experience was horrific. Dont stay here not even if its the only motel with a room in the area.

Review №45

2022-06-27 05:40:40

If you are a business owner DO NOT book a room at this hotel for any of your employees. I booked a room at this location for a employee who I flew in from Arizona. Pre paid for the room on Hotels.com. I also put my employees name on the reservation as I have done a hundred times before at other hotels around the country. When my employee arrived onsite the manager would not allow him to check in because his name was not the name on my business credit card. I talked to the manager, explained that I prepaid for this room on Hotels.com the manager still would not allow my employee to stay, it was 10:30pm, we had to find another room, they didn’t issue a refund of my charges. On top of that I was charged a $89 fee for late cancelation. I did not cancel the room, the hotel would not allow my employee to stay. I find this service to be absolutely in excusable, especially since they had my reservation for over a week and didn’t discuss this I know writing or otherwise until checkin.

Review №46

2023-04-15 17:58:12

I have been staying at the Premier Inn for the last few days now because of business travels and the front desk gentleman named Claude Marotta is amazing he was extremely helpful and he definitely makes Guests feel welcome I will definitely stay there again And I will have to recommend it to some of my colleagues for when they next travel to Ventura County

Review №47

2022-04-21 08:02:24

Staff was very pleasant and friendly. Made me feel welcomed and appreciated for our business. Rooms were nice and clean and not overpriced. Despite being on a somewhat busy road, vehicle noise was very quiet.

Review №48

2017-05-17 01:32:18

Filthy!!! Opened door and could smell animals feces and urine along with smoke. Actually gaged when walked in. Went to front desk and they gave us a can of Lysol. Because of the lateness of the night we tried to make it work. After just a few minutes, I went out to the cab of our small truck and slept there. My husband opened the door and put the chair there and tried to sleep sitting up. Morning went straight to office and was given phone number for manager if we had a complaint. Two days later after 3 calls finally transferred to manager. She said she would go and check room and call me right back. Two days later I finally called her back and she said she checked room and it was one of there best rooms. There were stains all over the carpet, it was disgusting. I stay in a lot of hotels in that price range and never have been rented a room like that. Motel6 and red roof dont even compare as I stay in them quite often. Also no hair dryers. Hard to explain how terrible this hotel even is. Do not go!!!

Review №49

2022-08-31 01:31:19

No power, no eta on when it will be back. Only information front desk was willing to give me outside of no idea dude was that this happens all the time. Cant charge anything, use AC, watch tv. Floor of hotel room is lava everyone will step everywhere except the carpet due to how disgusting it is. 0/10

Review №50

2020-02-05 03:23:46

The staff has great customer service, Everyone from Debra the Property Manager, To All Front Desk, Maids, and Maintainance Employers. Everyone is so nice and the property is kept up, clean rooms, and they take small pets. The times my son and I have stayed there, it has always been a pleasant experience.

Review №51

2018-05-18 13:57:19

This hotel is best for drug addicts with small children. Addicts are up all night talking in the hall ways. Their poor children are running around like wild things. The rooms are dirty. The sinks are stained. The towels are scratchy rags. The rooms are really cheap for the area. You can expect to get what you pay for. There are also bed bug covers on the mattress, which is good.

Review №52

2021-01-18 20:35:52

The room was not fully clean, the refrigerator was unplugged and there were no garbage bags. No place to plug in your phone if you dont have a brick, unless you plug it into the tv and have it on all night. The hotel was a little sketchy.

Review №53

2020-07-26 04:53:07

Always pleased with the Welcoming service i receive when booking a room at the office. Professional and friendly service. I Work late hours and like to get a room as early as possible. They Most of the time Always accommodated Myself with a good quality room and location. Always look forward to My nextt stay.

Review №54

2018-07-24 05:18:07

It was a place to sleep, thats about it. For starters, there isnt free wifi, you have to pay for it which seems crazy. The rooms themselves are rather outdated and small. The garbage cans outside were all full and had dozens of cockroaches crawling around (none inside, fortunately, but was paranoid the entire night). The pool and hot tub seemed nice. There was quite a bit of parking as well. Just dont have high expectations.

Review №55

2018-02-22 19:22:46

If I could give this place a negative score, I would. Not only were we locked out of our paid room with all of our stuff last night until 3 a.m. but maintenance wouldnt have been available until the morning. There were drug addicts legitimately hiding behind the machines in the snack room so be careful if you go down there. The woman managing this establishment has an appalling attitude, refused to take responsibility for the hotels mistakes, and cost us our only day off as we have to wait for the police to arrive. The rooms are equipped with ancient TVs and I was sneezing for about twenty minutes because clearly, this place is not taken care of or managed properly. DO NOT STAY HERE.

Review №56

2017-03-15 19:30:34

If there was negative Star rating I would leave it. The front desk people are rude, all of them. They overcharged me by a day and would not reimburse me be careful Travelers Beware! Do not rent from these people I stayed there for 2 weeks while I waited to move into my new home. My son is an honor roll student and they made up lies about him, they said my child was drunk which is a complete lie I do not drink nor does my son, they said I did not register my pets which I did when I checked in the 1st day, in fact I carried them in w/ me, I have no idea why they would make up lies like this about us and steal our money espesially me being a single mother. Do not rent from these people the place is disgusting theres cockroaches everywhere outside, the carpet is filthy the place is disgusting, u get exactly what u pay for here and for thousand oaks area its surprising the city lets this place stay in business.

Review №57

2019-02-08 01:36:50

It was inexpensive. Thin towels, hair on bed, in bathroom. Room not clean. No free wii fi, and BUGS! I was moved to another room. My itchy red bumps everywhere were sore, itchy & swollen. The manager told me it was dirt( ??? Do you get red swollen bumps from sleeping on a mattress w dirt??) if it’s dirty, maybe clean it?I was very disappointed. For the few dollars more- I would go to a cleaner facility.

Review №58

2019-09-01 20:12:29

Booked a non-smoking room in Premier Inns well ahead. When arrived around 10pm they gave us smoker room. We were traveling with two kids, one with asthma. Even adults had troubles breathing in their smokers room, it was so bad. Of course no non-smoking rooms were available, so we got stranded without a room in the middle of nowhere. Want to add to this, that check-in experience was horrible. They closed lobby for some reason (thieves around?) and were talking to everyone through the tiny window. It was 20 min long check-in, probably the longest I ever had. No instructions how to find your room. Oh, and beware, that all motels in that area used to ask for official ID for each adult in party. Only in Newbury Park. So if one of guests has no ID for some reason, youll have to drive further

Review №59

2018-04-19 05:20:22

This is DEFINITELY the hotel to stay at. If you have your AAA membership it saves you like $7 and its better quality than the ghetto spot down the street which also costs more. The rooms are really nice and they all have TVs with a bunch of channels. I would 100% recommend anyone coming to Thousand Oaks/Newbury Park, even Westlake to try this hotel out. You wont be disappointed.

Review №60

2016-07-24 18:12:00

For a 3 star hotel my boyfriend and I found it to be pretty good. We booked the last room here because everything was sold out in the area. Due to previous reviews I was nervous to stay here but we found it to be decent enough; we inspected the room (especially the bed) and found it to be clean and neat. It did the job.

Review №61

2019-06-06 18:13:08

I reserved a room online, check was supposed to be at 3, it kept getting postponed until about 4. Walked in to the manager and customer fighting in the lobby like two children, so unprofessional. The stairs that lead up to my room were broken, so i had to walk to the next stairs which seemed a mile away. which really sucks when you have luggage to carry. not to mention the second stairway was halfway broken through, i just kept wondering where the heck i ended up. It’s not worth 70 dollars, that’s for sure. I was hoping the room would be ok, but no surprise there. The room smelled so musty and old, might’ve been a smoker room at some point. So bad, the light in the bathroom stopped working in the morning and i couldn’t wait to get the heck out. A/c worked, that’s what the one star is for. probably the worst place i’ve been at so far.

Review №62

2019-10-23 01:45:40

Firstly, the furniture was dirty and outdated with stains all over the carpet. The fridge did not work and left an awful smell in the room. The shower was so powerful it felt like needles slamming my back. Was offered a free night stay for the inconvenience, but I asked for a discount instead and they refused. Even though they gave me a free night to stay, I never even went back it was that bad .. I will never stay here again. Its filthy.

Review №63

2019-06-27 05:54:54

The hotel is fine and all but the floors are disgusting. I dont think they ever vacuum or clean them. This pic was of my foot 5 minutes after a shower just from walking inside the room. Also we stayed for 4 days and every day they threw all of the soaps away instead of letting us use them for the remaining days. This just seemed needlessly wasteful.

Review №64

2019-10-26 12:11:07

Worst hotel I have ever stayed in. Place is disgusting! Our bedding had someone elses hair on it, the shower didnt work. Our friends room had a leak in the wall and the carpet by the bed was soaking wet. Smelled of urine and bad decisions. I would rather sleep in my car than sleep here ever again! Wish they offered a 0 star rating.

Review №65

2020-05-31 00:10:31

I would like to give it more stars but unfortunately the highlight of my stay was the great customer service during my check in.Pros: Great customer service and the bed was comfortable.Cons: no internet service, you have to pay for it (thats unforgivable). Bad smell in the room, Small 1990s tv in the room.I will not be staying here again

Review №66

2019-07-24 06:21:03

Worst hotel experience of my life, rude. Double charged, charged with no explanation, then hung up on. Lord forbid you call the front desk to ask why, you’re then disrespected, hung up on, then when you call to speak to mgmt. You’re met with Racism if you’re not white, yelled at, asked to leave. That’s being a Platinum previous Titanium 6 stays til Re achieving titanium status member.You’re then through it all, after having an allergic reaction to shrimp told because you’re black n standing st the front desk requesting proof of allegations, then told that the sassy. GM is threatened by you, then hit with the white when woman in distress I’m calling the cops button.As if you won’t stand your ground when you’re done nothing wrong. Didn’t complain about the spider I found in my room previous, nor the lack of my upgrade, nor the tv disconnected which I had to reconnect, nor anything else I was faced with, during my horrible stay. No upgrade, lied as if sold out, etc. etc. Rude staff. .Photos n video don’t lie.If you’re black please record every interaction with hotel staffIt’ll save you.

Review №67

2013-08-02 15:15:56

Last year we stayed here and we liked it, very peaceful, big beds, and clean. We have dogs and we love that they are dog friendly. I dont know why the bad reviews we came back this year and I didnt see any drug use or prostitution. We checked in about 11 pm. Our neighbors next door did woke us up at 6am cus they were up and going. However, it was not the motels fault. The guys were getting ready for work.

Review №68

2018-07-01 02:36:06

Front desk lady can be hard to read. Possible just understaffed. Its cheap but not nasty. Motel 6 is 50 dollars more on weekends and doesnt have mini fridges. Multiple food options within 2 miles radius. Several a short walk (1/2 mile) They have smoking rooms no extra charge.

Review №69

2019-08-07 01:03:25

Toilet is rocking around the tank isnt secure. The noise level during the day is overwhelming. Kids will be kids but the pool area isnt a park. I killed 2 small roaches, and the door is jammed so you have to force it open.P.s. at least in room 128 the hot water is the cold water knob. Wont be staying here again when I work around Newberry park. No WiFi either ☹️

Review №70

2022-04-04 18:42:28

Drove all the way from Sacramento to visit family near here. The place was full of what looks like homeless people. Not sure if they live in the grounds but I saw them everyday I was here. Not a good experience at all. I do not recommend this place.

Review №71

2019-11-04 07:23:29

This motel has to be one of the most disgusting, unsanitary, bug infested dirty place I have stayed as a guest. Which by the way you are not even treated as a guest, more like an inconvenience. I would not recommend this place to anyone not even my worst enemy. Id rather refer people to in their car, dumpster, gutter or anywhere but there. STAY AT YOUR OWN RISK!!!

Review №72

2015-10-18 19:07:50

This was biblically bad.There were broken down cars throughout the parking lot.Many looked as if they had been there a long time.There were homeless hanging around back checking out the cars and trash bins.I canceled my reservation.They said they were okay with that, but then charged me the next day for the hotel room.So I had to go through the credit card company to dispute.Thank goodness for American Express.

Review №73

2021-10-20 03:51:17

Pay for wifi. I came here for work but not even sure I can trust the connection here. Ridiculous in 2021. No outlets near bed. Need to go to front desk to get towels because of covid..... Why cant they just require me to leave for cleaning?Room is okay. Standard hotel in that regard, just not made for professionals in this century to be able to do what they need to do. Never ran into there anywhere else, even in the middle of nowhere.

Review №74

2019-09-22 15:05:15

A Low Motel uncomfortable, less than basic room and accessories such as towel and soap is over rated since there is one small bag of soap and a paper thin towel. All the hotels in the surrounding area were booked and theyve been the only choice. A bad one. The refrigerator in the room was not working although the site specifically advertised free wifi the wifi in the room is through a third party and need paying by the day or hour. Smoking is allowed. When we complained we were told that since we booked from third party they have no obligation to No Smoke policy. Not recommended at all. 0 grade.

Review №75

2017-05-03 05:42:15

Black mold. Manager very rude and judgements are harsh. Hearing her talk about prostitutes and addicts is beyond what any customer service rep should display. If so burned out... maybe consider a career change. Its part of the cheap hotel environment.Room was large enough but the black mold all over the toilet was disgusting.Old tube tvs. Surprised they had a remote. Dog poop all over. There were some good struggling folk there. Some addicts. Prostitutes... male and female.As a business owner and travel, life is about experience. Never know who youll meet. Everyone has a story. Sow down and listen. This place is filled with people with stories. Like everywhere.People are people. Wanting to be happy. Wanting to cope. This place is fair but the management kills it.

Review №76

2018-07-10 05:44:39

They have really cleaned up the place and run a lot of the riff-raff out.. They also have recently installed flat screens and new beds in quite a few of the rooms good A/C and small fridges in each room. Night staff is very friendly and accommodating. Cant beat the price.....

Review №77

2018-08-02 04:02:24

Easy access from the Ventura Freeway. Simple, basic amenities. Comfortable bed. Room was clean. Would stay again if in the area. Inexpensive but impressive. Looks like it has been remodeled and undated. Pleasantly surprised. Easy to get back into the Freeway.

Review №78

2017-06-19 23:07:18

Very poor management originally was scheduled to stay for two weeks and then changed my reservation after things in my room came up missing after I had house cleaning change the sheets. When I approach management about it I was polite and was immediately shut down with a very nasty attitude and with no remorse this is not the place to stay if you have anything valuable. The smell of drugs along with the class of people and the uncleanliness of the pool and the broken hot tub, was enough alone to cancel my reservation. I give this hotel one star because theres no option to go lower I urge you to choose a different place.

Review №79

2018-06-12 15:55:44

I arrived there to find a message on their office door the Hotels pool has no water in it. In the room itself there not a single mains plug in point next to the bed or at the table either. So, I tried to plug phones charger at spare mains socket behind the TV, but it kept falling out and TVs mains plug was barely hanging in the other one.Also, I found the bathrooms door almost completely hanging off due to the screws that hold it together were almost completely undone.Their TV can only find analogue TV channels except thats a bit fuzzy too.Their decor looks like it hadnt changed since the 80s, but those mains plug points look like they can from the 60s or 70s being so old fashioned looking. This place is very inferior overall compared to other Premier Inns Ive stayed at.My advice only choose this one as your last resort otherwise go elsewhere.

Review №80

2017-12-29 01:08:24

Good price. But doesnt have anything in the rooms. No coffee pot or microwave only a refrigerator. The room I was in needed the tub replaced. Had a good size hole in it. That pretty sure they tried to hide under a mat

Review №81

2019-07-31 04:07:35

Wifi is not free like they said. Cleanliness is average, except for the sink. I wish they had stuff like toothpaste, microwave, hair dryer, etc. Alarm went on and off for 30 minutes last night because someone pulled it off??

Review №82

2013-08-30 01:47:30

Priceline says this is a 2 star hotel my wife and i have stayed at plenty of 2 star hotels. This is not a 2 star hotel period. First we get are key and told what room we go there parking is a pain at this hotel key card will not work go back to main desk and instead of a new card we get a new room because she could not figure out what problem was okay. Now on first floor instead of second have to walk past room were 3 or 4 gentlemen are hanging out with door open and fan going trying to get rid of marijuana smell. Room was okay bed had rips on the side and the sheets had stains bed was okay so put our sheets on them a okay slept and got going in morning . 1 star hotel at best maybe even 1/2 star very definitelynot a 2 star

Review №83

2022-05-18 23:19:01

Disgusting place, high prices, disgusting staff although 1 or 2 of the staff members are fairly ok, but some of the employees come off as racist. I paid them my money upfront and the white Mexican,lied to my face saying they had no rooms but its going on 3pm and last time I checked check in was at 3pm you lucky I am now christian or id slap that clown like will Smith did Chris rock

Review №84

2021-10-03 21:01:00

Sienna the front desk girl is not hospitable. Wont offer a smile or go out of her way for you. Also, you have to pay for wifi. If it werent for Sienna and the overpriced wifi everything else would have been great. Get rid of her she obviously hates her job.

Review №85

2017-08-12 18:34:13

Muslim Owned and in recent years the front desk staffs women have removed their Hijabs, perhaps for reasons of deception. I left my room during the day and when I returned to my room one of my beers was missing. It was obviously stolen by either the maid or the maintenance man. DRUG DEALERS, WANTED FELONS AND PROSTITUTES STAY HERE! When I complained about the theft of my beer to the property owners they placed me on the do not rent list. I had no idea they had done this. 2 years LATER I called and reserved a room early in the day over the phone the owners told me that they only had smoking rooms available and there was no non-smoking rooms available. I reserved a room under my name and address and hired a cab driver to drive me there. I entered the lobby and showed the owner my ID card ad and it was at this point they refused to rent me a room, I was SUFFERING FROM HEAT EXHAUSTION IT WAS VERY HOT AND HUMID. I asked them to call me a cab, AND THESE EVIL MUSLIMS REFUSED!

Review №86

2023-01-28 09:23:34

The beds are old and lumpy, probably one of the worst back pains Ive ever woken up to. I dont recommend and I wouldnt suggest this place to be anything over 2 stars. Save your money sleep in your car 🚗 😴

Review №87

2019-04-09 16:09:08

Service was excellent prices are low the staff is friendly and accommodating. This a pet friendly hotel but u wouldnt be able to tell... on top what makes it excellent is the service its way better than the hotel 6 across the way. I would recommend it anyday did I say its AAA discounted? U cant go wrong.

Review №88

2013-10-09 20:58:37

Very cheap hotel. Booked on priceline for 1 night. But not worth 2 stars as many sites claim; only 1 star. Room we stayed in (#147) had leaking and dripping showerhead/shower faucet, which was already dripping prior to us arriving. The fan in the bathroom is barely functional. The room had the smell like an old closet. The only great facet of this place was the lady staff (Heidi, Id give her 5 stars) who worked fairly with our concerns; if we were to stay again the main driving force to do so would be her. Also, if these room issues were addressed, I definitely would be more inclined to stay again; otherwise, definitely not a recommendation.

Review №89

2017-05-26 01:26:36

UPDATE: THIS PLACE IS HORRID. KEPT GETTING SICKER... A YEARS WORTH OF MOLD FOUND BEHIND TOILET AND WHEN ADVISED MANAGEMENT WE WERE KICKED OUT... ARE YOU SERIOUS. YOU CANNOT FIND OWNER AND SAN DIEGO CORP REFUSES TO TAKE COMPLAINT PROFESSIONALLY. IVE NEVER SEEN SOMETHING SO DISGUSTING... BEFORE THIS TREATMENT THEY WERE ACTUALLY ALRIGHT. BUT THIS IS HORRID. Both great and bad. We stayed here because it is literally the least expensive pet friendly hotel around. Rooms are ok, very outdated, tube televisions and bathroom grout needs to be bleached and redone, showers need to be replaced and probably could use basic renovations. Like things are nearing their end life. Our room faces the street which is noisy. But for 55 bucks a night this place is nice. Maid staff are Hispanic and pretty much arent friendly and speaka no englashee. Except you walk in and they are talking straight english to the boss in perfectly formed sentences. The front staff are friendly and will help. Vending machines are inexpemsive. The grounds. While there was some litter... we just had a storm... but the grounds are a nice walk around and actually are pretty. I gave it a 4 for pet friendly value. And the best Mexican little tienda market and bakery in the same parking lot. If renovated this place would be a hidden gem. Woulf stay here again but know not to expext perfection. And yes clientele here can be interesting to watch. You can only stay 28 days. But for free you have fridge and the towels are clean bed was ok. And overall great for the price. Beats the hell out of sleeping in car with cats on a cold night.

Review №90

2022-12-09 19:44:43

My stay at Primer Inns Newbury Park California was excellent, because of all the very friendly and nice people working here, especially in the main office and the cleaning ladies always did a terrific job of cleaning my rooms so very nice.

Review №91

2022-02-16 03:05:53

I love the double beds in our room but what I didnt like was the refrigerator doesnt work & they gave us a smoking room. Other than that, everything was great, love the area & the staff.

Review №92

2015-09-05 10:37:16

I am writing this review to advise, and warn potential customers as to the management style and customer service of this Motel. First and foremost, you have to understand the past history of this place to understand its present day status. With respect to the past reviews prior to the new manager, I would have to concur. This place was a disaster worthy of Federal assistance. The past is the past and it should be left their. Today, You will find a tight running ship, so to speak. The new General Manager, Is Mike Tyson, Judge Judy, Prison Warden and Princess Leia rolled up into one lean mean fighting machine, a no nonsense in your face Manager. Shes the best thing that has happened here in years.Some will say she is rude, I say she is firm in here quest to clean up this place. Some will say she is unreasonable, she is, if you are a paranoid meth-smoking cracked out spun out of control, havent showered since you were released from jail Christmas day,tweaker. She patrols the grounds better then the Secret Service does at the White House. She isnt afraid to walk up to you or bang on your door and tell you, get the hell out of my motel now. Is this place safe? YES, because she has almost single-handed cleaned it up. WARNING: You can NOT party here, do your drugs, work on your car, sell your drugs, girlfriend or recently acquired electronics. The Police often sit in their cars at night in the parking lots and talk to people who drive thru or walk around aimlessly. I have seen many put in the back seat and taken away, I am sure they didnt give them a ride home.With all this being said, I must say this has become a very good place to stay. The manager, Julie is a very fair and honest women, if you have a complaint, she will make sure it is resolved, I have seen this personally. Every time Ive seen her walk the grounds she always stops and talks to guest, shes always smiling, and approachable, true signs she cares about her guest. The entire staff are very friendly, and it is my opinion, the graveyard front desk clerk, is another no nonsense goe-tee wearing pit bull without a leash. He patrols the grounds during the night, barks at people who dont belong here, bites them if they dont leave right then and there. I feel safe with him here, and I know if I have a problem, hes is on top of it before I can put the phone down. He is a real assets to this Company. Corporate should be watching him before someone steals him from here, hes that good at his job.I will end by saying this, The Manager doesnt know who I am by name, nor does the night clerk, I am writing this in response to the negative comments posted. No one asked me to make this review, I did so because I felt it important that future customers should give this motel a chance, The Manager and staff are very friendly, respect and honesty works best here. I often stay here, 15 to 20 days a month sometimes, I work in the health care industry and I often rotate to this location,You will feel safe and secure and you wont pay a fortune for a place to sleep, remember, you get what you pay for, the Ritz is down the street...Dr. Skip

Review №93

2016-08-25 20:19:48

Not a three star location or two . Rooms are ancient. TV was small and WiFi was not free. Really $6 to use the internet. Sheets smelled and carpets were in need of replacing. Only had one power outlet available. Didnt stay there the full 5 days I was supposed to. Not worth it.

Review №94

2018-08-05 06:31:21

Actually I was there visiting family and the was the happened was enough for my door very loudly and rude by the staff on board is gentleman up dust feeling called my room to tell me I over slept nice day and once I open the door he said I can renew my room . Instead I cannot is it take me a few minutes to get my things then he said he saw blood everywhere that I was beat up-and-over whats really where in the call the cops on me so they have to take me in just to check if I was really beat up a hurt. On the other hand they stole all my stuff this set it all up still all my self the false accusation the blood was nowhere to be found I want to see those bloody towels they said that was out for my door never seen nothing. They totally setting up because this I had a lot of nice things and then my room and they want my body washed even my sex toys They took all of app and dirty at thieves and I cant bear Im coming with the cops this week watch me. Back for the June majesty to myself she wont even talk to me that she know she stole all my stuff. Show manages very rude she hung up the phone on me to she has nothing Cant afford to buy next thing so they took minds so they set me up to still on my stuff . Shame.

Review №95

2019-07-21 06:45:16

I had a weekend away here by myself. It was pleasant. Nothing fancy. However, I did have do not disturb and I had a chair up against the door and the maid still tried to get on. Once we made eye contact I let her know i didnt need anything and she left

Review №96

2021-07-25 18:09:42

The bathroom lock didnt work and the refrigerator didnt either in room 263. It was pretty nice tho. Good for a couple days stay. The ac was pretty chilly so that was good. I would definitely stay there again!!

Review №97

2017-03-21 20:51:12

This place looks nice from the outside. I requested NONE Smoking and got a smoking room. on top of that BED BUGS! I didnt get them but my other guest did, and she got bit. In addition to this, they only give 1 parking voucher. So if your sharing a room and have 2 cars, you may get towed. Good Luck!

Review №98

2019-02-16 23:53:40

I adore the staff here. I do enjoy a fancy hotel, but this quaint family-like establishment allows me to feel empowered with my schedule. Refrigerators, laundry, the major local High-security patrol, and I can get a late check-out.

Review №99

2023-04-10 15:22:48

Shoutout Claude & Ricardo, Have stayed here frequently!! Always been treated well. Quiet and chill stay, Staff adds atmosphere and is always helpful.

Review №100

2019-08-08 02:49:34

I made a reservation online, had a confirmation number and everything. When i got to the hotel at 8 pm there was a customer arguing with the receptionist about her reservation being cancelled. After about 10 min of them arguing and the receptionist not being helpful at all, it was finally my turn and just to find out that my reservation was also cancelled. I received no email or call about being cancelled. Very disappointed about the situation and unprofessionalism of the receptionist, hotel, and management. There was no other available hotels in town which forced me to drive home with a crying baby who was just tired of being in the car. So disappointed.

Review №101

2019-07-06 13:13:45

This hotel is getting quite expensive for what it offers. The service is getting worse and amenities are virtually non-existent. There is no free wifi, no outlet by bed for phones and TVs from the 80s. Plus lots of beer drinking on Friday & Saturdays. This was somewhat acceptable/understandable when price was lower but no more.

Review №102

2017-05-02 18:32:35

Staff is very nice. House keeping very friendly. Rooms very clean. I stayed in a smoking room and was pleasantly surprised that the room smelled nice when I walked in, not like other places that have a stale dirty ash tray kind of smell left behind from the previous guest. I will definitely stay here again.

Review №103

2019-02-27 16:10:18

Dont put in your description that there is free wifi. Dont say that there is a kitchen in every room. My fridge doesnt work by the way. Please do update these televisions, I was looking forward to watching movies off my computer but theres only a port for antenna. If this is a smoke free place why does our room have an ash tray? Your game room is not equipped with any games.Look, Im easy, just dont lie.The rooms do look nice and have quite a bit of space. Perfect for a one night stay.

Review №104

2017-06-12 15:43:36

Where do I begin smh. Last time I got a room here it wreaked of cat urine I thought just bad luck that time. Stayed again and booked 2 nights. Had to change rooms 3X! First room had a bad case of mold and the shower head spewed out water all over the bathroom causing a flood whenever you showered. Second room was a smoking room since all the non smoking rooms were sold out. The smell was soo nauseating. Second night went to a non smoking room that had a horrific smell that came out the vents everytime you turned on the heat. The smell was soo bad my entire car wreaked from my bag that was in the room with me. Had to re- wash all my things and my bag to get rid of the smell. Stayed nauseous for 3days after I left just couldnt get that stench out of my nostrils. Next time Ill go to the motel 6 and spend the extra couple of dollars.

Review №105

2014-04-22 05:30:13

This place sucks.Ok so I stayed at many hotels and even in the expensive Bay Area for $50 a night you get a decent hotel with FREE internet, free breakfast, microwave in the room,...etc.At Primer Inns in Thousands Oaks, for $50 a night you get a room that smells, no breakfast, no free internet (you have to pay $4.99 a night if you want it), no coffee maker or microwave in your room, not even Dont disturb sign that you can put on the door so the maids dont keep knocking on your door when youre still sleeping. Not only that but people walking by your room talking at all hours, people smoking outside your room,...etc.My friend electronic key didnt work. Finally the maintenance man removed the lock to fix/replace it and left her door open and unlocked while he went to get something (this is when my friend was away from her room) and all her stuff were there and anyone could have taken it.There is not a single hotel or motel I stayed in anywhere that does not provide free wireless internet.Add to that the low class characters staying at this place.This place is NOT worth the money. It is a total rip off for the money.

Review №106

2023-06-18 18:29:00

Terrible experience, terrible night time front desk guy who is clueless about how to do his job. Still has a bowl cut in his 40s 💀 Dont go here, there is better places nearby.

Review №107

2021-01-31 19:37:48

Its a very nice hotel. Its very well cap the real music clean and they have cleaning almost everyday. The . Staff is very attentive. They even give you a mask when you check in and the rates are reasonable.

Review №108

2020-07-05 16:29:13

If you are an entomologist, this place will be your dream! My boyfriend and I got to experience bed bugs for the first time in our lives after not only now being covered from our arms to our feet in 20+ extremely itchy red bites (I got the bulk of them) but we left immediately after we actually found said bug walking on our pillows as we tried to get ready for bed.Recommend: Pest control, and if you’re willing to take the risk, invest in hydrocortisone cream, you’ll need it.

Review №109

2021-02-12 20:44:21

Parking lot in poor shape. The rooms have beds and a bathroom. However, I would bring my own sheets, blankets, lysol, hand sanitizer, and wipes. Its a pandemic and i would prefer the establishment error on the side of caution. Check AAA guidebook

Review №110

2017-10-07 20:07:52

This place is horrible the staff is rude. Its seriously gone downhill in the last couple of years. Everything is worn out and at night you see roaches everywhere. The police have to make a hourly drive thru the parking lot. I spoke to the police and they told me they make alot of arrests there, they call it the Crack Motel. The police also said the management actually gives the police a daily list of all guest IDs so they can run checks on everyone.

Review №111

2017-04-06 21:05:35

Worse place ever they had bed bugs and denied it well i showed them proof and still tried to say their rooms were clean. Room 227 had stinky smoke smell and vomit stink near the window . when i spoke to the manager she yelled at me and hung up the phone. I have to place all my belongings in a bag and buy new clothes. Disgusting place to stay.

Review №112

2019-08-30 15:14:51

There is no such thing as a dump in Newbury Park california. But this affordable hotel provides the standards of any hotel. The smoking rooms and pet rooms do not smell. They have a night quard. Only complaint is how often the police drive thru...and if they dont recognize you they will make a point to meet you. Otherwise weekly rates allow for those to have a home in this area of unaffordable housing. Lol.Great neighborhood bar near by...Azars and walking distance to 7/11 and shopping centers

Review №113

2023-05-17 05:46:53

Absolutely horrible, do not stop at this hotel, its nasty and smells horrible, the bed you sit on doesnt even rise back stays flat, food all outside the walkways, guy next to us looked like a hoarder and the smell coming from his room was unbearable, was going to rent it for a week paid for it got to room and went and checked back out and still charged us for a night, just keep driving trust me, if I could leave no stars I would

Review №114

2019-04-05 18:43:40

From the outside it looks good, once you walk in the room everything is outdated. They need to replace bed, carpet, room smells like urine. The water pressure in the shower is not great.

Review №115

2019-01-25 04:11:10

Best hotel I ever stayed at. Best night too. Only downer wish jacuzzi n pool went for longer for closing. Atleast 12am rather then 10pm. Otherwise hotel is def.a 5 star for everything. Thank you. Good price, clean rooms, clean mantience, clean pool n jacuzzi, clean customer service, clean towels . Above expectations for price.

Review №116

2024-01-13 23:33:25

Spent one night there seemed decent I was happy

Review №117

2019-05-14 01:50:13

Working in Simi Valley over Mothers Day weekend found a decent price at the Premier Inn Thousand Oaks Newbury Park Im giving this hotel 1 Star because the bed was sleepable other than that we had to go to Walmart first to buy Lysol the first two rooms we looked at were terrible one of them only had a full size bed for two people and the lights did not work in the bathroom or the vanity mirror the room we did finally accept because we had worked all day and were very tired and didnt want to go look for another room was supposed to be a non-smoking room but had cigarette Burns on the blankets the room smelled bad and the door handle kept falling off on the inside very hard to get out other than that there were several characters all around the second floor looking down at the pool area all of them drinking beer. Very loud definitely not a great place to bring your family with kids I guess you get what you pay for it when you get a room for $75 a night the guy at the front desk was very helpful did his best to make us happy its not his fault the Premier Inn is in the shape that it is definitely will never stay there again

Review №118

2018-08-26 03:09:32

This place was the cheapest spot in town and had a lot of amenities for the price. Very basic but affordable. Staff is professional and fun. Manager needed a class in hospitality and tact. Id stay there again.

Review №119

2017-08-14 04:47:40

The rooms are pretty big. I got a good room on the corner. No one bothered us. The location is awesome. Theres a $1 taco place within walking distance. It has a fridge.

Review №120

2019-01-22 16:32:28

Great time here this weekend! Room was clean and warm. Watched the rain pour down from the balcony then hit the pool when it warmed up. Simple, clean and very, very affordable!

Review №121

2023-08-05 03:16:15

Fromdesk very good service for costumer service the guy jobony doing great jobExcellent Experience and amazing rate for night I recommend this hotel we like is the best shoice

Review №122

2022-06-18 16:10:09

This place is trash. Internet doesn’t work. Stains everywhere. Renovations that start at 8am. Shower and sink barely function. This place isn’t worth the cheap price, save yourself a headache and a rude awakening from the construction crew and go somewhere else

Review №123

2022-06-14 15:32:50

It is great for 1 nite for the money you are paying! Their internal net was out had to do check in and out in the morning! The staff did their best to accommodate my needs.

Review №124

2018-08-06 22:00:45

No handicap parking! Reserved room last week, ask for a handicapped room for a disabled vet. What I got was a room on the second floor, when I asked about the room I requested and was told they 99% of the time fill peoples request. They had no other rooms available. Towels were paper thin !

Review №125

2019-04-13 05:07:33

Absolutely awful. Booked online specifically because it claims its pet friendly but when I showed up with my 7month old puppy I was turned away because shes above the 25lb limit which wasnt listed. Also, noone actually weighed her and shes at most 30lbs. So now we are stuck in the parking lot at 10pm with nowhere to go

Review №126

2017-03-03 08:47:46

Disgusing rooms they look nice when you first walk in but once you sit for a second the roaches come out. The front desk male employess look smoked out, they sleep on the job. They gossip like they work better than people when they got the most basic 8 hr job in the world, there employees have face piercings and tattoos everywhere on there male employees. Every room smelles like drugs and stds, tvs are out dated there bed sits on top of a big square whole witch the housekeepers never clean . BLACK MOLD BEHIND THE TOLETS SOMEONE NEEDS TO CALL THE HEALTH INSPECTOR AND GET THAT PLACE SHUT DOWN AND RAN BY SOME REAL BUSINESS PEOPLE as soon as possible . they already have law suites on the way

Review №127

2023-01-01 02:45:18

Claude - very nice worker. Super helpful and patient. Great problem solver. Excellent customer service. What an asset to the company!

Review №128

2018-05-17 02:33:48

Wasnt a bad hotel. Its not terribly far from food. The room smelled horribly of smoke. I know they can only do so much about that, but it was very overwhelming. All in all, it was fine. Hotels are for sleeping anyways!

Review №129

2019-05-04 16:35:01

Bugs! General mgr refused to refund my 2nd nite ( paid for 2 nights in advance) She literally screamed at me and said I was taking pics of bugs at the this place (not me). Fiflthy parking lot. Not worth the $70 a nite price.

Review №130

2022-07-13 23:07:57

Alot of people live there so its kinda hard to get the room u want. But I do like that its one of the few hotels that still has smoking rooms.

Review №131

2018-12-01 01:25:25

I got a queen size bed for two people and only night stand. Outside pool was nice. Wi-Fi is not free but less then $10 a night per device.

Review №132

2018-12-18 22:44:37

Use to be my favorite, i recommended to family and friends, until the receptionist basically called me a liar and that they didnt trust my word, she also threatened me if i did something. She knows who she is. I now tell everyone NOT to go there. And i cancelled and walked out, played hell getting my money returned, so did my niece.

Review №133

2021-10-02 20:11:33

Good customer service but the rooms dont have a microwave and the refrigerator in my room didnt work..it was actually off when I got there.So dont eat food and leave it overnight you are sure ti get ants all over the room

Review №134

2019-08-02 05:47:39

Great lil snuggly hotel, loved it! Some of the guests, Yikes! By this I mean, very judgmental about prying into peoples lives while relaxing in jacuzzi. But we will be visiting them again in future

Review №135

2023-08-11 19:14:59

Fun place I had a great weekend and this little place made it great idk why but it was a great time and I would stop and stay anytime.

Review №136

2019-03-12 19:07:35

We traveled through the coast and found this great hotel experience. It was affordable good rooms clean and security was awesome. If we ever come through we will stay again and highly recommend!!!

Review №137

2018-07-12 21:25:15

Worst motel stay. Roaches are Infesting the place along with spiders and meth heads. Tv didn’t work and it smelled. I stayed all of 2 minutes and checked out. Any good reviews are lies that have been paid for.

Review №138

2018-05-13 20:21:13

Its like your common basic motel. Basic cable tv, Wi-Fi, and vending machines. Area is nice and the motel can be rather full at times. Nighttime is quiet and no visible call girls or feinds looking for drugs. Overall safe lots of parking available and 711 is walking distance from the motel. Id suggest checking airbnb out if your looking for more of a home experience

Review №139

2019-04-20 13:19:56

Currently staying here while my girlfriend and I find a more permanent solution, we moved from Texas and couldn’t have picked a better place! Great prices for the quality you get and the staff has been wonderful. If you have a long term stay I recommend this place 100%

Review №140

2017-03-03 21:27:32

Clyde, the young man @ the Front Desk, was very polite, helpful and of course hospitable. The cleanliness of the room & grounds made up for the need of a major update. & the Customer Service of Clyde, the Head Maid & the Maitanence will be the reason for future patronage & recommending the Premier Inn.

Review №141

2019-04-12 04:09:41

If youre looking for an inexpensive place to crash, this is definitely the place. If youre on a vacation with the wife and kids, pay the extra money necessary, and get a room up, or, down the street. Either direction, jump on the freeway and get off at the next exit. Youll thank yourself for it.

Review №142

2018-12-13 04:23:24

Stayed 18 days working away from home. Staff is very friendly and helpful. No complaints except people talking loud outside at all hours made it hard to sleep. Priced very well for what is offered. Would stay here again.

Review №143

2018-07-31 21:20:09

Rooms are very spacious and clean. Parking was really convenient. Only thing that was a downer, was the ice maker was broken. Enjoyed my stay and will be coming again👌.

Review №144

2017-08-25 02:31:24

Its clean. But places shows its age. No outlets near bed. One behind tv and one by bathroom sink. Very noisy from traffic. Stores and shops are nearby.no microwave but had small minifrig.

Review №145

2017-09-17 20:25:41

Wouldnt even give one star, absolutely horrible place. Its filled with drug users and dealers. Room was disgusting, they allow pets there and the room smelled like it. Pool needs to be cleaned, and staff are RUDE!!! will never recommend anyone to stay here.

Review №146

2023-04-15 18:19:27

Just off the phone with Claude and he is amazing! Super helpful with a special needs issue, and his professionalism was A+++++ Thank you!

Review №147

2020-06-15 10:20:16

This place tends to attract probation/parolee kind of activities as well as not having a live front office clerk during non specified hours uses a will return at sign w/picture of clock. Non English speaking employee s caused a weak communication wall between the Inn personal and us paying guests, police sit an watch at checkout,

Review №148

2018-04-29 16:07:01

Great stay. Clean spa and great guy at front desk! We had a later check in and took care of us. Free coffee, fridge, arcade games in laundry.

Review №149

2017-01-15 21:42:35

Worst place Ive ever been. The people there were extremely rude. I had my parents coming from Brazil to visit me and I wanted to stay there because if looked like a nice place but the guy in the front office was so rude that we found a better place. If you dont like to be treated in a rude way never go there.

Review №150

2019-07-07 20:16:59

I hate to say but from top to bottom a bad experience. You name it from cleanliness to staff not good. I can say this though the other guests were not loud even though it was also a holiday weekend. That was my positive note.

Review №151

2022-08-06 18:55:40

Good location. Nice staff .Has pool, jacuzzi, washer,dryer, ice machine, wifi, TV,. Plus close to freeway.

Review №152

2017-07-12 05:33:13

Too simple for 3 stars hotel. However I ve got it for a best price in the area:) Happy to have quiet room, clean towels, shower... What else you need for overnight stay)

Review №153

2018-05-03 02:02:32

The pool and jacuzzi were ace! Found lots of old hair in my towels and paying for wifi sucks, but everything else was nice.

Review №154

2021-04-21 13:35:58

For the price, its not bad at all.However, one recommendation Id like to make would be to update all of the early 90s era TV sets with more modern ones.

Review №155

2020-12-17 14:46:47

The room stinks !!!! Nets every where so much dust behind the head board only thing was missing was... Bedbugs i am going to make sure I dont come back here for a very long time .A couple of people in the office was 👌 and then want to charge 71.00 bucks a night get out of here

Review №156

2019-06-25 18:37:21

What a great place for business trips, clean, friendly, great owner, very animal friendly and as well sercuity at nite, hot coffee in morning, great cable, free internet, and in office computer!!!! Rooms are great and staff are great, 5 star for the price, highly recommend this hotel!!!!!!

Review №157

2020-06-05 22:08:09

This place gave me bedbugs I had bites all over my whole entire body I called to make a complaint And then they banned me for life from their hotel would not recommend this place whatsoever on another occasion I found dirty syringes in the bathroom I called them front desk and they said sorry about that. Very disgusting hotel and careless staff and supervisors the manager was very unprofessional and didn’t want to give up any sorts of information when calling to make a complaint about this I would give this place a -2 stars Mainly full of homeless and junkies with meth pipes occupying these rooms

Review №158

2017-11-26 02:58:40

Come on guys upgrade the toilet paper. You can’t even get it off the roll it’s so fine. You probably need a whole roll to do your business. How is this economical for the hotel?

Review №159

2017-11-24 06:32:49

I always have a great stay... And the staff is very accommodating to the guests. They are friendly and as long as you are on your best behavior you have nothing to worry about.

Review №160

2021-12-11 01:56:20

Good location in Thousand Oaks. Weekends are pricey as up to $100 a night. Week days are $ 73 a night. Near Amgen, Target and Home Depot.

Review №161

2019-07-10 05:36:28

Gross and stinky, I didnt sleep at all because of the bad smell of the room and also the morning that I was brushing my teeth there were roaches, dont stay there be aware, isnt that cheap to accept roaches and bad smell

Review №162

2019-07-03 15:47:11

Never have any non smoke rooms but when they do the TV doesnt work, the mini fridge doesnt work, and it still smells like a smoke room.

Review №163

2019-07-31 08:34:32

S t i n k y 🤮🤢 whoever did the photography for this place has A1 skills because it looks like 💩 irl dont even bother. Like it wouldnt honestly be so bad if it didnt smell like pee, cigarette, and mold.

Review №164

2018-07-18 03:06:17

No Kettle, microwave and free internet (if you have Xfinity, you can clapping to cablewifi network). Theres a fridge and everything else was good.

Review №165

2022-04-28 00:07:34

Great price, rooms are ok, but need some sprucing up, the showers floor felt like I was sinking in.

Review №166

2018-06-10 21:37:34

Managent seems to think she owns the place...private info readily given out to other hotel guests (still debating to press charges), property ill maintained(another management issue)...security system (video) at complete failure status(another management issue...staff seems very busy doing their best under rather difficult situation

Review №167

2019-12-12 16:50:54

Although staff was friendly and accommodating, the environment wasnt very desirable. They didnt have a game room as advertised and the nonsmoking room smelled of smoke.

Review №168

2017-08-27 17:27:20

Easy and convenient! Rooms were very clean And there was little to no noise from other guest. Markets and shopping areas nearby.

Review №169

2016-07-19 00:05:03

They hire losers for front desk they dont know how to talk with customers on phone one idiot said that works there he was extremely rude and i told him you need to be alittle more respectful and this employee told me i need to f-off wow and he has a customer service job this place is gettho until they hire decent employees this place is a joke.

Review №170

2022-09-10 19:29:06

Worst hotel I have ever stayed. Super filthy, very bed neighborhood, no elevator, super scary...

Review №171

2019-01-15 17:28:54

On a scale of 1 to 5 about a two and a half there was a lot of noise rooms did seem to be soundproof and there was no weather stripping around the door freeway was really loud other than that just okay

Review №172

2022-07-17 17:50:01

The Four Seasons dont have anything on this place! You need free wifi? Perfect because they sell it..

Review №173

2022-05-21 06:21:15

Its been years since we been back there, however it was still a good experience like the place never changed, and staff in the office is pretty amazing .

Review №174

2020-07-03 22:31:57

It would be nice not to be told to return then turned away!! It would be wonderful not to be on hold by a you g girl !! This placeTurned away a couple who already paid 300 dollars for no reason

Review №175

2019-08-18 18:22:00

The rooms were nice and the bed comfortable. Basic, but nice. Easy off and on to the highway. The price was good.

Review №176

2016-07-12 05:42:40

Clean, cheap, slow WiFi, relatively tall shower. The room I stayed inn had a faulty poweroutlet making it hard to charge my phone

Review №177

2018-11-02 15:51:18

Upon checking our room out my daughter asked about bugs in the bathroom... yes, it was infested with roaches

Review №178

2015-10-16 20:30:35

This is my first review in google and of course writing review for the first time in my life because I was so pissed off with this hotel. Its the worst hotel, I have been to, very poor and arrogant customer service. If there is a chance to rate 0, then I would have given zero rating.

Review №179

2017-06-26 06:32:21

Its not a bad place for the price of you just want a day or two stay. The neighborhood isnt too appealing though. Go in with the mindset of you get what you pay for, and dont get what you dont pay for.

Review №180

2021-07-07 22:26:07

Great staff great service clean rooms really enjoy the property definitely worth money value its all about value

Review №181

2014-02-17 18:44:39

Fabulous staff- pet friendly- comfortable beds and a fridge! No its not the Hilton but its comfortable...plenty of parking btw

Review №182

2022-04-09 19:55:08

Same as always but if u show up early liie one AM you end up renting for like 35 hours cuz your renting for the next day

Review №183

2016-08-14 21:11:26

Its relatively cheap and quite comfortable. My only complaint is that there is a loud squeaky sound when we turned on the hit water on the sink.

Review №184

2020-09-07 13:08:15

Great place to chill while the Coronavirus does its thing! The service here is impeccable ... Especially the room service... Try the steak and lobster... It is EPIC!!!

Review №185

2019-11-23 02:04:08

Its very clean and has a pool and jacuzzi its cheaper than motel 6 in thousand oaks rooms come with the refrigerator and theres a microwave and washers and dryers the TV is small but has more than motel 6 in thousand oaks

Review №186

2020-05-30 07:08:58

Worst hotel ever. The Manager should be fired.She is very unprofessional, rude, aggressive, and a lunatic. I will NEVER sty at this one star place EVER AGAIN

Review №187

2017-07-10 11:47:24

We like to come here and have peace and quiet. Its a nice place to stay and its cheap. Friendly employees too.

Review №188

2023-11-08 02:10:38

Roaches, only one outlet worked, toilet tank leaking.

Review №189

2018-07-20 01:37:34

Decent hotel in a decent area. Front desk people are up front ans direct. Rooms are very old fashioned but workable.

Review №190

2017-05-10 07:46:52

Do not stay here, heavy drug traffic, uncleanly, waterbugs and roaches, the guy at night is racist and rude. Recommended Motel 6 or Goodnight which is allot better.

Review №191

2022-11-22 05:18:15

The last time we book here. They make you pay for internet now...if I would of known that I would of booked somewhere else.

Review №192

2016-12-09 22:45:18

I canceled well within the time and they charged my account anyway I called to dispute it and they basically said too bad so sad we already charged it you know you shouldve showed up. There is nothing we can do about it

Review №193

2023-01-30 15:47:18

Staying here now and I have a couple of roommates! Fun! Ill let you know how it goes.....

Review №194

2020-05-12 03:47:05

Dirty carpets that smell like urine. They dry sheets out on top of bushes???? Not worth $89.

Review №195

2016-08-07 21:44:10

Its the cheapest motel in the area. Despite that, its still clean and comfy. You get what you pay for. Needs more walk sockets...

Review №196

2016-10-03 19:56:07

There is not free WiFi. The owner of this business is the only one who can edit the amenities. WiFi cost $7 for 1 night.

Review №197

2018-02-11 16:14:42

Room had food behind dresses frig door wont stay close carpet got bad wrigers you could ttip over it and i have bad hips and had to go up stairs

Review №198

2019-05-18 00:41:08

Bad customer service from older woman at front desk. Carpet was wet n room smelled musty. There are bugs..please read other reviews.

Review №199

2021-07-16 03:56:28

Theres no Free WI-FI, you have to pay separately for, but on reservation is FREE WI-FI