PetSmart in Citrus Heights

Review №1

2024-06-23 19:41:04

I usually take my fur baby Lucy to the one on Madison but they decided to cancel my appointment because they were short staffed. I was very upset and made an appointment here at Citrus Heights. I’m not going to lie I was nervous since it was our first time at this location. I am so glad my other appointment got canceled because we met Jas (groomer) and she is absolutely amazing. She took care of Lucy and gave her the best hair cut ever. She is polite, friendly, caring AND Lucy loved her. We are definitely moving to this location. Jas, thank you so much.

Review №2

2024-06-22 14:10:59

The aquarium department was so friendly and helpful. They also take very good care of the fish. We got 2 fish and a snail, they are healthy and thriving.

Review №3

2024-04-25 16:26:49

There is an abundance of supplies at PetSmart for all of your loved ones needs, whether you have a cat, dog, bird, fish, hamster, and so on. They also have a Banfield veterinary hospital, a grooming salon, and you can even adopt a kitten at this wonderful establishment. Definitely check them out.

Review №4

2024-05-30 02:51:34

We got these cute neoprene collars for baby bullies with matching leashes and 3 little bags of training treats for $94. Seems like prices went up a lot, but no fault of their own I’m sure. Inflation affects everyone. Couldn’t afford the $16-30 dog tags. I ordered 2 designer ones online for half cost. Service was excellent as always.

Review №5

2024-03-19 13:52:44

I visited this location two days in a row. The first visit was the epitome of excellence. Friendly/helpful customer service, easy product find, affordable, clean, etc. However, the second visit was so displeasing that it overahadows the first visit and warrants the one star. On our first visit, we were in need of a cat carrier and some insight into a health issue our cat is having. Success on both fronts!However, when we got back home (we do not live in Citrus Heights, we realized we could not put our cat carrier together because it appears, from the ever-so-subtle tears in the packaging, that someone has stolen the screws and nuts needed to hold it together (I wonder why). We instantly knew that we would have to return to the Citrus Heights PetSmart in order we to solve the issue. Of course, as a consumer, Im aware of how important having a receipt as proof of purchase is. I also know that, from working retail, a barcode search and a little internal effort can also locate the same information.We approached the cashier (a short woman with reddish-brown hair) politely and explained the situation. Wed even brought back the carrier to show the evidence of theft. However, this particular Pet Smart representative was not in the least concerned about trying to solve the issue. She showed no compassion, understanding, or care. She must have reiterated 5-10 times that without a receipt (I had accidentally thrown out that morning), she cant do anything. Regardless of the necessary parts being stolen, she refused to assist any further or offer any alternative solutions. She became low-key aggressive, as if she wanted the situation to escalate in front of the queue of people, which was now growing. Ive never been the Let me talk to your manager, now! type, nor would I entertain her willingness to argue in front of my wife and child (or strangers). Her only cold apology came after I stated to my wife that well have to go to a separate hardware store for the necessary pieces, otherwise, the carrier will be useless. Terrible, terrible service, Pet Smart rep.We DID end up going to a well known home improvement store and received FANTASTIC customer service (which Ill be posting about momentarily). They had the right CAN DO attitude.Balance was restored ✨️🙏

Review №6

2024-07-01 02:57:35

I go here because its close to home. Staff is very knowledgeable on the layout of the store when youre trying to find things, for whatever kind of animal you have. A large variety of product lines for most categories you may be looking for. I cant say anything about the selection of fish, vertebrates, or other living creatures because I havent perused those areas. Mainly because Im an animal lover and I know Id walk out of there with more pets under my arm!

Review №7

2022-08-07 00:49:29

Staff was so friendly and accommodating. Several of them asked me if I finding everything ok as I walked in the store. The store is a pretty good size and offers a variety of products for pets.

Review №8

2024-05-16 14:48:30

My Daughter and I came in to purchase a hamster. We were greeted with Excellent customer service by: Michael he explained all our questions thoroughly, that made made our experience pleasant. Thank you for your service.

Review №9

2024-06-13 21:49:54

Unfortunately On June 7th. 2024 We Had To Put Our Buns 🐇 To Sleep!!! 😭 I Want To Thank Everyone Involved In Her Care Was A Blessing!!!!! They Took Really Good Care Of Us And Our Buns!!!! Much Love And Appreciation!!!!! ❤️❤️❤️

Review №10

2024-01-22 07:34:35

Had to check that I wanted the surprise very friendly behind the counter helpful what can I say everything you need in a pet store except for high prices Im just saying come on now come on man you got to be a millionaire to own a pet like come on seriously $20 for dog treats come on man I mean look I love my dog but I dont spend 20 bucks on treats for myself you know what Im saying imagine going to imagine getting some cookies for $20 thats what Im saying thats crazy okay I get cookies for two bucks three bucks why cant the dogs have cookies for two bucks 3 bucks hey bro cookies you know kind of boring atmosphere but thats cool I kind of like it when the pet stores have wild animals making noise like puppies playing and stuff and really fun if they got loose and they were knocking people over and just having a whole bunch of high Jinks well thats kind of more like a movie I guess his life a movie though sometimes thats Wonder lets think about that together comment down below if you have any ideas or things to add to the comet thanks for listening thanks for reading be joyful in life bring your spirit up sing smile bring your soul up dont let anybody break it down if they do youre a clown for letting them do it to you love everybody and love yourself good evening good day and good afternoon night.