Presentation on Map Reviews Nearby

PetSmart in Brea

4.4 (199) 2465 E Imperial Hwy, Brea, CA 92821, United States

Categories

Pet supply store

Location on the map

Brea, Orange County, California, US

Phone: +1 714-256-0205
Site: https://petsmart.com/stores/...

Opening hours

Monday:9 AM–9 PM
Tuesday:9 AM–9 PM
Wednesday:9 AM–9 PM
Thursday:9 AM–9 PM
Friday:9 AM–9 PM
Saturday:8 AM–10 PM
Sunday:9 AM–8 PM

Edit info

Total reviews rating 4.4

199 Reviews for PetSmart 2024:

Review №1

2024-06-17 01:22:29

This place here was very nice! They had a lot of cute pets here. Planning to adopt a bonded pair in the future.

Review №2

2023-09-25 23:07:48

You can also buy hospital-designated dog food, and there are many products.We buy most of our dog supplies here.The staff is friendly and the dog hotel is convenient.In particular, the dog hotel staff are so friendly and attentive.I didnt have a place to leave my dogs, but this is the best place.

Review №3

2024-05-19 01:46:45

Third time Ive picked up my dog and shes been sick with giardia. This location needs to santize their facility properly. It is too expensive for owners to be having to take their dogs to the vet after a stay the pet hotel. Not only did my dog get sick, my parents dog and brothers cat got sick while stay here... on separate occasions! Will not be staying at this location again. Other locations might be cleaner, but this one isnt.

Review №4

2023-08-13 00:56:04

Rude guy at the fish department.. ran to tell me not to stamd on the step stool csuse its for employees only but was no where to be seen when i needed help with fish.. im pretty well known in the fish industry. Take care of your tanks instead of being a prude about stupid litttle things u got sick dying and dead fsh in your tanks.. not hella smart petsmart

Review №5

2023-12-29 01:44:08

Always loved PetSmart. Good prices. The stock can be hit and miss at times, but it is just down the street and very convenient. The staff is also very friendly, so I enjoy shopping there. I just wish they would take all the merchandise out of the center aisle, because its like driving on one-way streets, sometimes! LOL.

Review №6

2023-08-11 04:08:40

They don’t (and neither does Petco) have the kitty litter my friend recommended so I spent 20 minutes googling best kitty litter and reading a bunch of reviews… and I chose one (reluctantly) at the same time they closed. Fingers crossed that it works…. But if it doesn’t and as long as I have 75% remaining, I can return it and try a different one. Some peace of mind for such a stressful event. Don’t let me down ginger kitty, it’s all on your shoulders now.

Review №7

2023-12-16 00:24:02

Very well stocked store with great selection of products. Helpful employees in every section who offer to answer your questions and concerns. We visited on a Sunday while an adoption of 🐕 & 🐈 was taking place. Both of our dogs are adopted from shelters, Its got us thinking after seeing all the happy potential pet parents. Please give these pets a chance at a forever home.

Review №8

2024-01-16 07:42:55

I wanted to rate 0 if there is the choice， i dont know how they communicated each other， the hotel made the decision based on no evidence。 we have all our phone call and voice message histories with front desk saved in my phone but they dont want to listen。 i am really got hurt with the way they treated their royal customer。 i believe someone working in the store made mistakes but the manager didnt want to correct it， so disappointed！

Review №9

2024-06-24 18:44:01

Good place for pet supplies ... friendly atmosphere.

Review №10

2023-07-04 21:25:06

Always a Win-Win for all things fur babies, feather & fins too.Chip 🥰❤️to go to pick out his favorite treat and today for his birthday; a toy!

Review №11

2021-12-13 03:06:29

We came here last week to get a couple of fish for our girls new fish tank. We were new to having fish so wanted help deciding what would be best for us. We talked to the woman Kristina there and she was incredibly nice and knowledgeable. She guided us in the right direction as to what fish to start with and how to continue building our tank. We left the first week with 2 fish and a little frog, and they love their new home. Today, one week later, we came and saw Kristina again for some more fish to add. We left with 2 more beautiful fish, and some snails and shrimp to help keep our tank naturally clean. We cant wait to go back next week to pick out our plecostamus!

Review №12

2023-11-29 20:44:48

PetSmart has a great variety of pet needs, but we were searching for a type of divider to keep our dog out of the living room. They had gates but not wide enough. The employees were very friendly and the store was clean.

Review №13

2023-12-15 21:36:34

Great place to shop at, but dont order from GrubHub. GrubHub drivers never deliver them and probably just keep them for their own pets. I ordered from GrubHub three times, and never received my merchandises even once, but this PetSmart still issued me a refund. Thanks!

Review №14

2023-01-26 01:14:43

Had only the electronic information yet needed to return an internet order. Because I had discounts and other items on it, the rep took his time to make sure I received every penny of it back. He continued to make it right for me even though there was a large line behind me 👍🏻. Thats my Brussel Griffon Jack in the picture. He was perched atop the BOX 📦 we needed to return😆.

Review №15

2023-11-17 23:52:54

There were good and bad aspects to my experience with Petsmart Grooming in Brea. Unfortunately the bad aspects pertained to the reason I was there to begin with. It was unpleasant to watch the way the cat groomer handled an animal with severe anxiety. She seemed more rough in the ways she was handling my cat, than she was trying calm her down and comfort her. The good aspects were 2 grooming associates that I witnessed at work while I was waiting for my appointment. Sara is exceptional in her display of customer service. I watched her multi task between checking dogs in, grooming, and even providing first aid care to a customer who was scratched pretty badly by her own dog. It would have been normal to watch Sara just hand the customer a band aid and send her on her merry way. Sara surprised me when she took the time to help the lady bandage her hand with gauze and band aids, disinfected the counter which the customer used and bled on, and advised the customer to get it checked out at a local urgent care. That is customer service you don’t see very much anymore. The other employee was a young lady named Mallory. I watched as she was grooming a little dog on her table. She seemed gentle and cautious, and seemed to have a way with animals. The little dog ended up looking very cute. I highly recommend Mallory if you need someone to groom your dog.

Review №16

2023-09-05 19:04:07

Ok so...we bought some fish and the nice girl told us the price, put them in the bag and marked the price on the bag. So we stood in line and when we finally got to the cashier he said oh this isnt the right prices for these fish so then he continued to change the prices around and then said this fish is 4 dollars more, let me go put him back and get you a cheaper fish. Mind you they were all just different kinds of gold fish. Finally after about half hour the transactions were completed. I will say, at least the guy was nice.

Review №17

2017-07-08 21:46:47

The employees at this location are more kind, helpful and knowledgeable than other PetSmart locations I have visited. The only reason not 5 stars is their wait times are always way long and they are overpriced.

Review №18

2021-02-07 20:53:12

What an awesome experience today at PetSmart. We went shopping for dog supplies and came back learning something about ball pythons. The PetSmart employee was taking care of some snakes when my daughters excitedly asked her about them. They were so inquisitive about the small snakes the employee was handling that they began to ask her questions. The employee gave me kids a 30min lesson on snakes and her experience. Although my kids couldnt handle the snakes due to Covid policy they were super thrilled about the lesson they got up close and personal. Thanks PetSmart for being an advocate for all animals and learning.

Review №19

2021-01-05 06:24:09

Doctor is amazing!! Staff as well!! Thank you so much for taking care of my dogs!! Wish I could give you 10 starts!

Review №20

2024-05-30 00:17:08

Easy shopping, tons of different brands, & a lots of items.

Review №21

2024-06-17 22:33:53

Don’t carry the brand of dog food, Taste of Wild.

Review №22

2023-08-01 04:24:33

I was supposed to pick up my pets but due to plane delays (5 1/2 hours) I was teetering on getting to the location at 2 minutes past 9 pm. I called and kept them updated all day. They would not help me out just to charge me for an extra day. I guess next time I pay the extra and take them with me on vacation. Thanks a lot for the added stress and frustration during a day that already sucked.

Review №23

2022-06-17 12:17:37

Roxy loves coming here. She heads straight to the register and sits pretty to get a treat.

Review №24

2023-02-25 19:14:44

Use the grooming service here. Been several times now to get our Boxer & Australian Cattle Dog bathed & brushed.The handlers are very professional and kind to the animals. Smiles all around. Great customer service.

Review №25

2019-04-03 15:33:15

Go alone and stay strong if your trying to be in and out. Brought my Guinea pig loving wife and now we have a 3rd pig, who to his credit has long hair and looks majestic AF.

Review №26

2023-12-19 07:10:39

Store has almost everything in stock and well organized and friendly helpful employees

Review №27

2024-01-16 17:11:40

VERY CLEAN ALWAYS STOCK UP, GOOD CUSTOMER SERVICE.

Review №28

2023-04-16 17:17:00

Staff is friendly, store is clean, and they have adoptable kitties!

Review №29

2023-05-06 21:55:38

On the day I picked up my dog from boarding, another dog being picked up had not been fed during his stay. His food was received back intact to the owner.I had asked for exit bath and nail grind for my dog, and they didnt complete the nail grind.The attendant seemed overwhelmed. Thats probably why she was rude during my checkout 😒

Review №30

2024-01-14 03:01:07

Cara is the best. She always takes care of my girls.

Review №31

2023-12-19 21:36:40

Great service all the way around. Grooming is easy and awesome

Review №32

2021-10-22 01:20:22

Great location with huge variety. Currently has a large assortment of Halloween pet costumes that appear both spooky and comfortable. Call ahead if youre looking for something in particular as shipping issues have put a damper on certain items.

Review №33

2022-03-28 23:40:30

My dog stayed for 2 nights at the pet hotel and weve been traumatized from this experience. I know that my dog gets a bit anxious to new surroundings, but I have never seen him behave the way he did when i picked him. When the worker finally brought him out, i thought my dog would be happy to see someone familiar like other visits to the vet or grooming services, but he was very stressed out.When i was waiting for him, i took a peek inside the facility through the window and it was disturbing. Imagine a warehouse with several rows of 4x4 cubes where dogs were just sitting there looking sad. I think the dog pound had better spaces than this place.After walking out of the store, he proceeded to urinate as soon as possible as if he hadnt gone in several hours. When i loaded him into the car, he was frantic the entire time the entire ride home. From my understanding, he was telling me that his experience was absolutely horrible at all and to never do such a thing again.When i got home, he drank water as if hes never had any before. Hes normally afraid of the hose, but not that day. He waited for me to refill his bowls and proceeded to drink immediately.I thought it was over with, but he has been constipated and suffering from diarrhea for the last 36 hours since hes been home.I feel like i let him down by trusting this place with the well-being of our beloved pet. But i will listen to the non-verbal signals hes been giving and will not return to this location. Never did i think that a major brand like Petsmart would allow such apparent neglect/trauma to occur.Please do not roll the dice on this place, your pet will definitely thank you for it.

Review №34

2022-06-11 15:24:38

The place was alright. We boarded our dog for the day on a Sunday and when we got him back he had an accident in the store, making us think they didnt take him to the restroom enough. I couldnt find a clean up station to clean his mess, so I went to find an employee to ask where I couldnt find them either. Eventually I found it tucked away but this PetSmart Im not sure I would recommend.

Review №35

2023-06-16 17:39:14

My big 110 pound pup loves going to the kennel. They give her so much love. Makes having to leave her easy.

Review №36

2022-03-07 06:35:08

I like it because they always have plenty of cat and dog food and supplies things that you might need toys Rawhide also with all inclusive they have the pet hospital the vet grooming daycare boarding training and supplies. I might mention the veterinarian there is very good make sure the dogs have all their vaccines and good care.

Review №37

2022-08-10 16:21:03

I cant believe I left my poor baby there for boarding. So far he has diarrhea kennel cough lost 3lbs missing a tooth and a puncture wound on his back...when I picked him up nothing of this was disclosed to me, just that he didnt eat much and loved play time. Hes been sick and not the same ever since I got him home...never again will I leave my boy with this facility! Sure hope he recovers from this awful experience.

Review №38

2022-06-26 18:40:53

The associates were very friendly, and my dog was taken back promptly for grooming. However, I purchased an extra add-on furminator de-shedding to her bathing & brushing, which didnt appear to have been completed. She looked groomed & brushed but was shedding like crazy when I picked her up & has been shedding profoundly since. I was informed that the groomer that took care of her was a new groomer, so maybe that was it. It just wasnt worth the extra price.

Review №39

2022-10-06 16:49:36

I went to banfield inside petsmart. Dr. Silverman is the best Vet you can possibly get. Sensitive, professional, Friendly and top in her field. Ive been taking my dogs to her for years. Thumbs up!

Review №40

2022-02-16 23:56:39

Store employees are all very friendly. Their Grooming Dept does a great job with my somewhat-skittish, somewhat snappish rescue dog. Banfield Animal Hospital, located within, has a great staff, too!

Review №41

2023-07-08 17:52:50

Worst customer service all the employees do is stand around talking with each other showing pictures from their phones!!! Not 1 person offered to help me. So I ended up going across the street to petco....

Review №42

2020-04-26 23:04:40

Sometimes is not about the store or products but the customer service you received. I received excellent customer service from Martin. Not only did he provided me with excellent customer service, he handled the situation in a very professional manner. When I called to asked for an item he not only find the item but had it on the front for me so my check out can be faster when I got there. I have other Pet stores around me but don’t mind driving. Thank you Martin for your above and beyond service.

Review №43

2022-03-05 17:38:39

Went in to find a cute new pet and came out empty handed. I was so disappointed to see how many dead fish they had in their tanks. Dont they check and dispose? Two of the fish looked like they were already disintegrating, gross. Also, lots of live crickets on the floor... nobody wants to step on them! Two employees just walking about with nothing to do, asking people if then needed help, but nobody did at the moment. My kid pointed out the dead fish and they just said, oh. I want going to be a Karen and tell at the employees about it, but I also didnt want to spend my money there 😬😕.

Review №44

2023-03-30 03:10:40

The Petsmart in brea is a good one to go to. The staff are always pleasant and helpful. There is usually not much of a line, and when there is, it goes pretty quick.

Review №45

2023-09-28 01:03:44

I just got a new fish tank when we went to check out the number on the bag was not right so we had to wait another minute

Review №46

2021-05-19 02:39:47

Alex is the best groomer. She is so kind and patient with my grandmothers elderly dog. Gadget is blind and has anxiety. Alex and the rest of the staff take great care of her and she always looks perfect when I pick her up.

Review №47

2023-02-18 02:44:58

I love the star its always very neat and clean the personnel is always very helpful I wish they could do something about the price of dog food its getting to be so high

Review №48

2021-06-15 06:58:08

Do not board you pet in their Pet Hotel. My pup ended up getting sick there and they gave my pet someone elses dog toy and thats probably how my pup got sick. They kept changing their stories. I dont trust that place anymore. They need to take better care and watch over them more.We entrust the staff with our pets. The store is good, it is just their pet hotel.

Review №49

2024-06-20 23:32:21

Excellent grooming work.

Review №50

2021-10-12 02:07:21

Always a pleasure coming into this store. I wish they moved a little bit faster. The line is always out the door. When I see all the staff standing around. But besides that i love this store.

Review №51

2021-07-10 01:39:07

Do not shop at the store in Brea. Theyre not knowledgeable, helpful or friendly. I had called for item check, was hung up, when I called back was told they didnt carry item. I called store in Whittier and had associate assistant who was extremely helpful about product and also checked Brea store. Was told they also carried item there. I was near Brea store, walked in and asked for item. Maggie, the Manager assisted me. I told her about incident. Never apologized and was making excuses for her and associates behavior. I wasnt asking for charity. I am a paying customer who will take her business elsewhere.

Review №52

2021-08-16 11:29:38

I wish I could give 0 stars. The pets hotel is a scam. I took my furbaby to a 5 night stay. Thinking she would have an amazing time, I was wrong. She barely ate and probably recieved little to no attention. When picked up she was a few pounds lighter and not herself. They just said she wasn’t social. 4 days later my baby has passed away. Rest In Peace to my Baby Biscuit. if you knew my dog wasn’t eating well. Why didn’t you have your 24/7 vet check on her?

Review №53

2019-05-18 00:36:41

Had a good time at the store. The staff is very friendly and willing to help. The selection is great, but the prices are a little higher than expected. Also, its always great going in just to see the various animals.

Review №54

2021-04-14 02:00:39

The staff is friendly and knowledgeable. PetSmart is clean and a safe environment to board our dog. Its great that the PetHotel is open on Sundays and we can pick up our pup after a weekend away. We like that a vet and doggie grooming is available. This is the best place to board our dog. We have boarding our dogs here for 2 years.

Review №55

2017-10-28 21:16:26

Great store and the staff was very friendly and helpful. Never once did I get an attitude of anyone not wanting to help me. The young gal who checked us out had a wonderful and cheerful personality . Again, great store

Review №56

2023-04-30 02:56:39

Employees were amazing but the Manger was extremely rude ....this is my second time ...first time in countering him ...but the Employees are Amazing

Review №57

2017-06-26 19:50:08

From the second I got to reception area I was fully attended. Dr and assistant were really good with Ricky Bobby (my lab)they fully understood our concerns and answered every question I had without any hesitation. Thats the kind of Dr we need. Thank you to Banfield staff.

Review №58

2019-10-02 20:40:46

I enjoy shopping at Petsmart you have a very friendly welcoming team, whatever I need for my pet or if I have a question, I always get friendly service. Especially from a member of your team named Able, if I can’t find something he is always very polite and eager to find what I’m looking for even if he has to go online, it seems that he always goes the extra mile for your customers!

Review №59

2021-03-26 23:49:58

My dog was sprayed by a skunk and smelled up half my block. I called Petsmart at 815 and Kiani said she could take him at 9am. Thank you to Kiani for taking on the job! She made him smell as sweet as a flower.It’s not the first time he’s been sprayed and I’ve had to take him in for an emergency grooming! His regular groomer, Robin, has also come through for him. She jokes that he likes playing with black and white kitty cats. 🤣So grateful. My dog loves it there!

Review №60

2021-03-29 17:30:52

Store and service are very organized. Pricing is a little high but then again they have a lot of stuff that you just wont find at Walmart or Target. Very accommodating environment for adoptions as well.

Review №61

2020-11-27 02:10:44

Pets Martin was fine but the Banfield Veterinarian facility located there leaves much to be desired. I purchased a pet care plan from them and in the beginning it was fine, as time went on they seemed more interested in charging my credit card than delivering the services they were obligated to provide. I was initially hesitant about having my pet neutered and was told by the vet there that I could wait and have it done at a later date as long as I kept my pl as n current, then Covid-19 hit and made it difficult to trust casual contact so it was delayed again. I finally decided it was time to get it done and since I received a reminder that I had an upcoming appointment which Banfield had a scheduled, that this was as good a time as any to get it done. This is where it gets interesting, they tell me that now since its one year and one day after my initial plan purchase, that the clock has now expired on the free neutering service included in the plan so now it a going to cost $350.00 for what was free one day earlier. I call this a bait and switch at the very least. I find it inconceivable that they would not send a reminder that plan benefits were expiring but would only conveniently schedule the next visit only once the included service had expired especially since covid had prevented the safe use of the available services for some time. Its unfair and underhanded but I should have expected nothing less from them.

Review №62

2023-05-12 00:59:06

Good selections on food, toys. Dog Groomers do a Very good job, knowledgeable, friendly staff 👏

Review №63

2023-11-05 23:16:24

Quick kitten food run 🙀🙀🙀🙀 / Fast and friendly service as always 😉 / Come on by sometime 😃

Review №64

2017-03-18 16:16:39

A good place to go get supplies. They have grooming, doggie day care and a pet hotel.

Review №65

2017-01-09 21:20:46

Pretty good day care for our dog. Most of the time she comes home exhausted from playing, but sometimes needs a bath (smells to much like a kennel. They could do a better wipe down before giving her back.)

Review №66

2018-10-20 16:28:26

They have a lot to choose from. Prices are a bit high, in my opinion. Recently I used their grooming services. The techs were very nice. For 31.99 my midsize dog got bath, brushing & nail trim. He didnt smell as good as my fur babies have after going to another groomer. But maybe the smell good spray has chemicals? I will continue to shop here, I prefer it over petCo.

Review №67

2020-09-15 00:29:52

Had to bring my buddy to this PetSmart as mine was busy today, and was an urgent concern. My dog is scared of everyone as he was abused by a prior owner. The Banfield in this shop took good care of him, and eased my concerns.

Review №68

2018-09-03 20:18:58

Tried to see the vet Sunday morning....my dog had been throwing up since 2am website says the vet clinics is open at 8.30. It is but there is No vet on duty at 8.30 which they should post on their website after waiting till 9 still no vet..then the purple haired girl comes out to tell me they reccomend if your dog is throwing up still go to a hospital...I told her I was told the vet would be here at 9..then 9.30 by the other girl now its 9.45Purple hair says no she didnt 🤯...yes she did tell me exactly that I said...so incredibly rude I couldnt believe she said that to me..I cut them slack when they told my son they didnt count Friday as a business day when he tried to cancel his pet plan after a year and they could not cancel it until Monday. I have been shopping there for 20 plus years but Im done with them wont be back

Review №69

2021-06-23 18:50:15

The girl that help me was super nice . And her conversation wasnt even about how I was doing it was, what kind of pet do u have and how was the pet doing and that I was welcome to bring it in the store ..great place she was even nice enough to pick for me what Items are best for my pet ..

Review №70

2020-01-09 18:06:58

We purchase all our pet supplies here. We use the on sight grooming and veterinarian facilities for our two formerly ferrel house cats. They take good care of our pets. The selection of foods and treats make this a one stop shop for people with multiple varieties of animals. They also have a broad selection of pets for sale, and all the supplies to care, feed, and groom them.

Review №71

2018-11-02 22:18:41

Dr Chen is the best. Banfield assistants are really good calming the wiggly puppies and giving them their shots. Couldnt ask for better pet care. Also lots of choices on food and treats.

Review №72

2019-07-08 21:09:22

Thank you, Amin and Ashley for helping me find a good product for my cat. We just moved her and she was struggling with the transition. The products you helped me find are gonna reduce her stress and you did it at a great price.

Review №73

2018-07-03 01:35:08

Weve been customers of Banfield and PetSmart for almost 10 years and have never been disappointed. The veterinary care here is the best, the grooming salon is top notch and the store is clean, organized and the employees are all helpful.

Review №74

2018-10-01 01:35:15

I tried to buy 2 cases of cat food which were not opened because its more convenient for me. Unfortunately all the cases had been openedI bought what appeared to be a full case of my cats favorite food and found that I was short several cans. Dont have time to drive all the way back. Will look for another PetSmart to buy intact cat food cases of Fancy Feast.

Review №75

2018-05-12 08:01:15

Decent variety of products but know what you need before going. Staff tries to be helpful but isnt always very knowledgeable. Best bargains on clearance toys -- like dogs know the difference when they tear them apart, LOL.

Review №76

2017-06-25 17:39:33

This is my closest pet supplier otherwise i would never go. So overpriced, poor selection. Every time I look at something here I am just blown away. $17 for a cat box scoop, $20 for dog poop bags. Very low quality toys. Unbelievable. I have to say that they always have cats for adoption at the front and thats nice. Go pet the cats and adopt one but skip the aisles.

Review №77

2018-07-20 19:45:29

Very helpful and have lots of pet supplies. They also have many animals like fishes, cats, dogs, birds, hamsters, gerbils, hermit crabs, frogs, and etc. They also have pet food . They even have crickets for the reptiles! They do grooming too and they train! But they only train dogs sadly😞. This is my favorite pet store

Review №78

2019-12-27 18:09:52

Hi, I have a dog named Teddy and his ear was chipped or cut a little on the top. They asked us “Did you see the cut on his ear?” I was like “no?”. They acted like it was there when they were trimming his hair. They lied. So, that sucks. Well it’s horrible. We may not be going here again. We don’t recommend.

Review №79

2019-03-06 00:30:04

Whats there to say that hasnt been said about PetSmart? Its a great place to go for general pet needs. If youre looking for supplies and such for specialized pets (certain reptiles, exotic birds, invertebrates, etc.) then they may not have what you need, but otherwise youre likely to get what you need.

Review №80

2019-03-13 05:09:04

Friendly staff. Always parking. Nice selection at expectedly average prices; good deals when on sale. Lots of cool aquarium items, as seen here.

Review №81

2021-02-22 21:01:25

It was nice and stocked however now I do understand that this is a pet store there was dry pee stains and a fresh one so -2 stars for that but no issues otherwise.

Review №82

2018-09-22 22:57:20

An item fell off the shelf and broke two shelves away from us. We took it up to the register and I didnt feel like the cashier believed us. If I had broken it I would have paid for it.

Review №83

2018-05-11 07:43:04

Very friendly staff, clean and well stock with all the items you need plus you have Bandfield hospital, pet hotel and grooming salon all in one place, one trip can take care of everything pretty much

Review №84

2018-07-16 19:15:33

Extremely friendly staff. Everyone was so helpful and engaging. This includes the front end and the grooming dept. Thanks for a wonderful first time experience in this store.

Review №85

2020-09-24 00:02:00

The current pandemic has turned our family into quite the hamster fanatics. We started our journey with a Syrian hamster from PetSmart and a Winter White dwarf from Petco. Although different species and temperaments, the PetSmart hamster was less socialized than the Petco one. Both in good health. We were like so many naive families purchasing all the standard pet store CritterTrail equipment until we realized how unhealthy they truly were for hamsters. Im disappointed that neither store offered cages which meet the minimum size requirements (450 sq/in). We found ourselves ditching our pet store cages and building our own enclosures.Yesterday we visited out of curiosity to see if there was any new stuff for our fur babies. Nope. However we did notice an Ill mouse for sale...kinda disappointing to see. Im sure PetSmart is great for cat and dog needs but youre better off finding better suited items on the internet for your rodent pals.

Review №86

2020-07-06 15:40:26

The staff here are ultra helpful - offering to assist multiple times during my short visit. Everything that their website said was in stock, was in fact on the shelf readily accessible.

Review №87

2019-04-28 23:21:27

I love holding the little animals. Theyre so cute! Thank you Aaron for being so helpful and friendly!! Youre very knowledgeable about the animals! I will most certainly come back!

Review №88

2018-09-20 08:36:17

Not enough employees working. Was there 15 mins needed help but couldnt find anyone available. 1 otherwise the store was clean the shallows restocked youll go back and try again another day thats why I gave it to three star

Review №89

2019-05-26 18:09:17

Petsmart has started loading down their main isles with permanent and temporary marketing / shopping displays that block and vastly restrict the flow of traffic. It has become extremely difficult to travel with an animal and or a shopping cart as you have to get past the display to move to where you want to go making it very cumbersome to freely move about the store. The revenue from the various vendors is obviously more important than the customer. The animals can no longer see what is in the area and are blindsided by other animals that intersect with them at the same time. The noise from the overhead speakers is so loud that its difficult to hear and understand what the employees are trying to tell you.

Review №90

2019-12-31 08:37:08

They make you and your pet or pets feel right at home . The staff are very friendly and they do an awesome job making sure you and your pet go home with a smile . Im looking forward to our next visit. Thank you PetSmart associates !

Review №91

2021-02-17 01:28:53

They carry brands I trust as well as vet brands prescribed for one of my cats. Pets are welcome on a leash. A pleasant experience for me and my dog.

Review №92

2018-05-01 22:45:08

Buy my cat food there good price when on sale. Pretty good selection of Friskies used to be better. Staff friendly and many check clerks are efficient.

Review №93

2020-09-06 00:53:56

Walking through the Brea Store, I found my items so easily. The Associate at the Register helped me to find exactly what I needed without having to come back to exchange.

Review №94

2019-01-08 21:10:03

Too many employees doing nothing. Poop along the main isle just left there. The groomers was filthy and stunk. Nobody seemed to want to work. We left. Took our business else where. Worst petsmart Ive ever seen.

Review №95

2021-08-05 02:04:50

My pet was returned to me from a stay at the pet hotel covered in urine and possible feces like it was a normal occurrence. When I asked about the stay I was given a blank stare. They didnt know if she ate or interacted well with other dogs.

Review №96

2018-09-29 03:39:23

Petsmart has pretty much all you can need under one roof for pretty good prices. Some items are a bit higher but overall good prices. I have been going here for years and will be going here for many many more. 😃

Review №97

2023-04-24 17:02:39

They have the cat foods, and snacks, almost always available. The staff is very friendly.

Review №98

2019-02-02 01:17:05

All staff is kind and caring. Dr Silverman took time in answering many questions even those not related to todays visit. Would highly recommend Brea Banfield

Review №99

2016-11-15 05:38:23

Im reviewing this place compared to other petsmarts . Poeple here arent the nicest. For being a newer looking store, inside isnt that big and things dont look so new inside. Not the best pets mart Ive been to.

Review №100

2021-05-18 12:58:01

We love this petsmart. Our dog attends the pet hotel regularly and always has a blast with his friends. Staff are always friendly.

Review №101

2019-06-01 03:13:31

This is our go to pet store. The staff here are very helpful, especially the manager. He went above and beyond to help us with our pet needs. Overall I recommend this PetSmart to anyone in the area.

Review №102

2023-03-01 16:43:44

This PetSmart has a doggie daycare and cat adopt center. Everything you need for your furry friends.

Review №103

2014-11-05 22:10:07

A big big thank you to the staff!! Always so helpful and knowledgeable. Special thanks to Danielle who will help you find the best deals, and Ashley who will train your crazy puppy and keep you from losing your mind!!!

Review №104

2020-01-27 01:52:04

A dog peed on a post inside the store after telling a manager he didnt clean it up. Gross right bye the registers. We were there looking at cats for a while and no one cleared it up.

Review №105

2019-11-08 22:01:12

PetSmart Brea is ok except I didnt get a printed dog update sheet like how he did, was he a good boy etc makes me feel better knowing they take the time to let you know how your dogs stay was.

Review №106

2023-01-27 23:13:56

Clean and helpful 🐾 Emily

Review №107

2021-02-24 19:22:51

Very friendly and helpful staff!Better prices than PetCo but wish they were more competitive with online prices.

Review №108

2018-11-05 00:11:05

We went to buy some new fish today, Christiana (I think )fish specialist, was very helpful and knowledgeable on all things aquatic :), very happy with experience!

Review №109

2021-05-25 02:54:26

Place order wrong store went there by mistake . The girls are very helpful. Buying there the right thing and they help me to cancel the other. Very nice and very helpful.

Review №110

2023-11-27 00:07:40

Its PetSmart nice people work here

Review №111

2020-03-11 00:03:54

Service is good and a huge selection but fish tanks and current stock are infected with ICH (look it up will kill your fish if not treated) so I would highly recommend not buying fish from here.

Review №112

2022-10-06 02:22:41

This is my usual go-to for pet supplies. They tend to be a little less expensive than Petco. Same stuff, just less $$$

Review №113

2021-07-03 19:17:23

Super friendly staff, great customer service. Very helpful. Clean store.

Review №114

2018-06-10 06:42:22

We run the Cat Adoption Center inside Petsmart Brea. Our kitties range in age from 1 to 9 yrs old. Kittens in the store on the weekend Sat 1-430pm & Sun 2-430pm

Review №115

2017-01-11 11:24:13

Very nice PetSmart; its a very clean store, with friendly critters and employees. There is also a nice pet hotel and grooming area. I would definitely recommend checking it out!

Review №116

2021-01-25 17:17:33

I love shopping their because everyone who works there ate pet lovers. It shows through knowledge of products and enthusiasm.

Review №117

2021-01-15 22:30:42

Very nice and polite people working there, theyre going the extra mile to help each customer.

Review №118

2019-09-20 01:55:05

Employees not helpful at all especially Nancy Martinez who made herself known to my boyfriend and now lives with him. She is a call girl and should get fires

Review №119

2023-01-25 18:59:47

Delivery order was always wrong, orders were duplicated or this time tripled. Canceling automatic delivery. Too costly

Review №120

2021-08-14 21:46:33

Nice staff, they seem to frequently be out of stock of some of the cat food I buy though

Review №121

2018-06-16 20:21:39

Always awesome service and a huge assortment of pet supplies. I take my dog to their grooming salon and banfield pet hospital too. Always very pleased.

Review №122

2020-01-30 05:54:25

Came in 30 mins before they closed to buy a cat collar for my new cat and they made me feel more excited about my new cat! Great costumer service!

Review №123

2019-05-27 14:51:49

Very helpful and knowledgeable staff.Lots of customers brought their dogs into the store.Plenty of close parking available.

Review №124

2021-11-26 07:16:22

Friendly staff and love seeing all the dogs and other pets that get brought in to shop!

Review №125

2022-03-06 21:25:35

Great location. Friendly people all around. My dog loves this place.

Review №126

2022-05-10 23:35:11

The vet was amazing in helping my dog and the staff treat your fur baby as if it was there own...

Review №127

2020-12-13 07:59:02

Dont love going to big stores, better to support local... But they have lots of selection and well stocked

Review №128

2023-03-08 20:46:49

Always so nice and helpful there, including the groomers.

Review №129

2021-03-16 18:56:33

Like the staff here. Sad to see that they are discontinuing some of the prescription diet foods here since in-store Banfield hospital is moving out.

Review №130

2022-12-06 17:21:37

Very friendly service..my pup gives it 5 stars!!

Review №131

2017-06-17 04:27:35

The staff are very accommodating with respect to the special needs of our 15 year-old Lhasa Apso. I know shes being well cared for.

Review №132

2019-08-26 00:57:17

Great place to drop dog off for 1/2 to full day well taken care of. great peple there watching animals. all your pet needs in one place

Review №133

2020-02-05 23:06:10

People were friendly and helpful. The store had what I needed which saved me a trip to a different story. Nikki Jacobs

Review №134

2019-02-02 15:56:22

Great selection, great prices and the greatest staff. A great place to shop for or ask questions about your pet needs.

Review №135

2019-01-20 19:18:27

I love the brea pet hotel team!! I drive out of my way to bring my pup to their daycamp!! My dog loves the staff and thats what makes me love it!

Review №136

2020-07-28 06:16:19

When i visited petsmart the other day for pet treats, my cashier was very friendly and bubbly! I loved ashley as my cashier.

Review №137

2018-05-16 21:25:19

Nice and clean they treat your dog very kindly but they did not cut his hair as I wanted.

Review №138

2022-10-30 17:49:18

I love this Petco. Everyone here from grooming to staff and a management is great here!

Review №139

2022-09-29 19:02:25

Love the Pets Hotel. Only place Ill board my dogs. They have supervision 24/7 which is very important to us.

Review №140

2020-11-01 02:26:52

Great place to get all of my pet supplies. The sales clerks are very kind and helpful.

Review №141

2024-05-30 06:23:19

=^.^= ♡

Review №142

2017-11-22 02:38:34

Expensive, not very helpful in the store, vet or grooming. The day camp is good and our dog likes it.

Review №143

2019-02-02 01:49:33

Always nice people. Good selection of products. Friendly and helpful. Anna was especially nice.

Review №144

2019-12-29 18:36:00

Pets Hotel is great. Only have had good experiences for my Dog. We are repeat customers.

Review №145

2023-10-02 14:51:05

Very nice and helpful staffs.

Review №146

2019-12-21 17:18:57

Good customer service,every employee have a very good attitude,place looks clean.

Review №147

2018-04-27 13:57:10

Friendly staff, store was clean, needs to have all items on stock to be 5 stars

Review №148

2021-02-15 02:37:25

Great place for dogs and the transition is easy. Great service and my dog came back really happy.

Review №149

2018-10-22 19:45:59

Customer service is always great. I do wish sick people would stay home and not go to work though 😷

Review №150

2016-07-17 14:33:12

A little pricey but I guess pets are never cheap. Tough to get same day grooming appointments which we got all the time at our old place.

Review №151

2020-01-07 05:43:47

I didnt go to my usual petsmart store and items were not in a common place. Took me a while to find the items i was looking for. Next trip, back to my usual store.

Review №152

2021-02-11 18:51:38

The staff is friendly and knowledgeable. I enjoy visiting this store with my furry friend.

Review №153

2022-06-23 21:19:49

We picked some really cute goldfish for our pond 😁

Review №154

2017-08-09 01:37:07

You really messed it up when you started changing are cat foods around most of the labels on the food if you cant even read them because the print is so faded and small but most of all my cat still needs food that they used to eat until you started changing it all around Im not the only person that says that

Review №155

2017-01-09 16:19:11

Prices are kinda high compared to mom n pop pet shops or Amazon but overall its nice to walk in & grab what you need when you need it...

Review №156

2017-01-06 00:17:21

Drop off was a little slow, seems to have a new set of staff for the new year. Overall experience still good.

Review №157

2019-09-30 01:21:29

Very friendly and helpful staff. Giant selection of all things pets!

Review №158

2024-04-04 04:20:48

Great service

Review №159

2020-11-15 07:56:43

Convienent location. They carry Blue brand dog food and toys my baby likes.

Review №160

2020-04-19 17:14:03

Very friendly and helpful. Brought our entire order out to our car!

Review №161

2018-08-06 06:19:13

Employees super helpful in getting a small fish tank and set up for my daughter!

Review №162

2018-05-27 04:45:04

Nice clean store knoledgeable staff great veterinary services pet groomers are the best

Review №163

2022-09-01 14:31:55

Bought some fish on sun,they died so I had to return get a refund.

Review №164

2019-10-09 05:29:55

Always love saying hi to the cats. Great customer service and easy to navigate

Review №165

2022-05-09 21:27:01

Great cashier here. Nice customer service!

Review №166

2016-08-21 05:49:34

Love the selection on clothes for my pet.Staff is always friendly

Review №167

2021-12-15 21:53:14

Santa Photos were wonderful, thank you for having us

Review №168

2019-03-16 21:36:23

Nice place for your pet, but expensive than other stores, and some time its over use with a prices

Review №169

2019-08-18 00:19:30

The staff here are awesome! (And are fairly knowledgeable about pets too...)

Review №170

2018-10-12 12:00:11

Always helpful with an questions. Great place to shop for your animals.

Review №171

2020-08-09 00:21:51

My dog went in for grooming and was injured in the process. MISSING a nail,bleeding. Hes now on antibiotics 😔

Review №172

2021-06-12 22:54:35

Theres always someone available to help you. Great customer service.

Review №173

2019-05-13 17:58:58

Great staff. They enjoy and love our pets!!

Review №174

2019-10-13 21:30:32

Very helpful people returning items no problemToo small

Review №175

2017-02-22 15:28:20

The people there were great. There name brand name products not so good.

Review №176

2019-07-28 17:35:44

Great store! Very Clean & well organized.

Review №177

2016-10-06 22:34:13

Great staff, choices of products and availability of them as well.

Review №178

2020-12-22 20:15:22

Wouldnt go anywhere else, treat thier customers great

Review №179

2019-07-25 09:21:40

So friendly and personable at dog care check in. Friendly and fast!

Review №180

2022-06-16 02:21:05

Went for a vet appointment, pups werent so happy about the experience!

Review №181

2018-04-24 17:45:42

Always friendly and helpful. Never had a bad experience.

Review №182

2017-12-06 23:53:17

I have been going to Pet smart for several years, I love it, my dogs love it, what more can I say.

Review №183

2018-10-25 04:04:49

Has pretty much everything you need for your pets, including prescription diets.

Review №184

2018-09-18 23:18:46

Great supply of pet items. Friendly staff and dog friendly.

Review №185

2020-04-04 21:15:46

Thank you for your excellent curbside delivery. Petsmart Brea is wonderful!

Review №186

2020-06-10 23:20:50

They are so careful with my Stormaggedon. Hes part Chihuahua and part whippet so very nervous.

Review №187

2020-01-09 10:30:11

Went there for a certain product. Sales associate was VERY helpful#

Review №188

2021-11-05 12:58:44

Took good care of my dog while we were gone

Review №189

2020-08-19 11:06:38

Will never buy fish from this place again. Most of Aquarium fishes have ick disease.

Review №190

2023-04-18 01:36:19

This place has the best price on crickets

Review №191

2020-01-11 17:07:13

It has everything you need for pets. The customer service here is amazing

Review №192

2019-12-08 09:59:05

Well organized to find what you need fir your furry little friends

Review №193

2023-11-29 19:41:21

They hate my baby

Review №194

2019-07-30 23:36:13

I love the place that buy my baby girl cute little 😍

Review №195

2021-02-05 00:28:34

They did a good job with giving my dog a bath

Review №196

2016-05-31 22:44:25

Very friendly staff, great prices and sales and an excellent trainer!!!!

Review №197

2019-02-24 21:24:03

Love the groomers. My dogs are well taken care of.

Review №198

2022-01-15 16:59:18

Shopped for after Christmas sales missed it. But the had my food.

Review №199

2020-02-03 04:46:27

Good selection of pet supplies... and they good works for pet adoptions