Petco in Porter Ranch

Review №1

2024-06-15 17:00:41

There Gm christina literally waterboarded a dog on camera and knows nothing about animals. Even though shes responsible for keeping them all alive which she is terrible at. She gives terrible customer service and follows everyone around the store watching them from behind corners as if she assumes everyone is trying to steal from her. The bathroom never has paper towels, toilet seat covers, or soap and always smells disgusting.

Review №2

2024-01-03 02:13:08

New 60-gallon for Flute and picked up Cello on the way out. She loves her 40-gallon Breeder tank, Thank you, Petco. Shes lovely.

Review №3

2024-06-05 22:47:06

My experience is always good except when I get to the register. I dont understand why you changed the rewards program where I have to download your app on my phone. It used to be where when the cashier entered my phone number it would automatically bring up my $5.00 off. Not all people have access or want to download apps on their phones, especially SENIORS. Why would you change it from the way it was??????????????

Review №4

2024-02-27 02:40:53

Jonathan was amazing! He went out of his way to recommend me what dog food I should get for my dog. He went over the best ingredients to look for in the food and what to avoid. Ive never had anyone help me this much, I truly appreciated it. He educated me and was kind. I would 100% recommend this place but especially to ask for him for help.

Review №5

2024-03-12 15:25:13

I only come here for the grooming salon. It is standard-issue Petco in every other respect: while the cashier is friendly and helpful, there is usually just a single cashier at any time, so you might end up waiting to check out. The grooming salon is nice, and the service is excellent. Prices here are about $10 higher than at other salons for some reason. It would be nice if the salon was near the front and had a separate entrance. Morning appointments can be a hassle since if the main store is closed you have to force the doors apart to enter and then walk towards the rear of the store.

Review №6

2024-03-18 20:40:37

We needed to return something due to our error. We purchased the wrong food. The person was great at taking it back and getting us what we needed. They also were wonderful about helping up find the items we wanted.

Review №7

2022-01-20 17:57:01

The employees here are very knowledgeable, nice and upbeat. My fiancée and I stopped by here after shopping at Walmart next door because she wanted to get some dog treats for her dog. I was more intrigued with looking at the animals. I saw some guinea pig, Fish, gecko, snakes, spiders and etc. The store is going through a remodel so some stuff might not be at the right place. I had a good time looking at all the animals that was out. The downside is that they only had 1 checkout aisle open, they dont have self checkout. An employee also told me you cant record inside the store but I was just talking pictures.

Review №8

2024-05-30 18:52:34

Took my pet into Petco in Porter Ranch on June 17, To get an Allergy shot at the Vetco clinic for licking of his paws with an appointment .My pet dog was taken to the back room where the techs are which I didnt understand why when I WANTED TO BE PRESENT WITH MY DOG WHEN RECEIVING THE SHOT THAT THEY CLAIM WAS GIVEN. I spoke to Robert the VETCO managerwhy I couldnt be there with my dog when given the shot he said No one is allowed in the back room. was also told to wait 24hrs for the shot given to my pet to work .3 days pass and my dog is still licking his paws so I asked for a refund where ROBERT refused to give. I called and spoke to LEXI which was the Petco store manager and was very helpful in helping me to try to resolve this refund situation. placed a call to customer service with me also on the line which took over 1hr to even speak with the care agent which was not helpful at all and placed us on hold and never came back on the line. Lexi herself was great in providing great service. I have called the Petco headquarters and filed a complaint with the Vetco clinic and am currently waiting for a response back. This grade given here is for the VETCO clinic only .

Review №9

2024-02-01 01:12:32

The staff were very friendly and knowledgeable! I was impressed at how they treated my kitty with such care and really seemed to want to do the best for us. I will definitely be coming back again.

Review №10

2024-03-20 15:41:41

Variety of dog foods were widely available and the perks of when buying 10 dog dry dog food items are nice. Online ordering is competitively priced and convenient when picking up at store.