Performance Ford in West Covina

Review №1

2024-05-15 23:58:45

I had a really amazing experience here. Everyone was immensely helpful and supportive through the whole process of buying a transit. Ali, Sid, Harold, Joseph and Brandon all helped me with buying a transit and were so understanding and helpful when it came to needing to return it due to certain features that would render the vehicle almost useless and a danger to me to have(just the windows, I do a lot of underground events and transport expensive equipment and I realized it was a huge risk I wasn’t willing to take) and they really honored their word, were flexible and understanding with me, and totally took care of me. Having being burned by other dealers I was fearful and aggressive but they truly had my back and went beyond to make everything right and even make sure I had a ride home and helped me deliver the vehicle. They are extremely courteous, honest people and I’m very grateful for their help. Not to mention patient as well because I was a bit of a brat, and they were extremely kind and worked with me through it all. They sell high quality cars, have integrity when dealing with customers, and their cars are a very decent price for the excellent condition of their used vehicles. I really enjoyed my experience here and will keep checking back to see if they have a high roof no window used transit. Not to mention, they made the whole process extremely easy and painless. I would buy from them again in a heartbeat.

Review №2

2024-04-25 23:36:57

Buying a new car can be stressful. Not at performance Ford, in West Covina !! From the time we were greeted in the showroom until our final signature on our new vehicle, it was an excellent experience! The entire staff was courteous and knowledgeable, specially Kashfin the Manager made it super easy making our purchase fun and enjoyable. We will definitely be returning and recommending to all our friends for any car needs!!Thanks, performance ford !!

Review №3

2024-04-25 21:28:18

I recently purchased a Ford Fusion from Joey at Performance Ford, and I couldnt be happier with the experience. Joey is a phenomenal car salesman who goes above and beyond to ensure customer satisfaction. From the moment I walked in, he greeted me warmly and patiently listened to my needs and preferences. His knowledge of the Ford Fusion was impressive, and he did an excellent job of explaining all the features and options available to me.What truly stood out was Joeys dedication to making sure I felt comfortable and informed throughout the entire purchasing process. He took the time to answer all of my questions thoroughly, and I never felt pressured to make a decision. Joeys professionalism and friendly demeanor made buying a car a truly enjoyable experience.I also want to give a shout out to Eddie and Syd, who assisted Joey during the process. Eddie and Syd were equally as helpful and insightful, providing valuable information and assistance every step of the way.Overall, I highly recommend Joey, Eddie, and Syd at Performance Ford to anyone in the market for a new car. Their exceptional service and expertise make them a standout team in the automotive industry. Thank you, Joey and Eddie, for making my car-buying experience a memorable one!

Review №4

2024-03-17 19:19:58

Sales shenanigans all over. One sales rep. tried to convince me my appointment was at a different time than what was set. He obviously did this because he had set another appointment at the same time. When I arrived, this same rep. who happened to be with other customers, abandoned them to talk to me. As soon as I said I was there for a test drive as we had previously agreed but wasnt buying today, he went back to the other customers and sent back another employee to handle the test drive. He was unprofessional to me and the customers he was already with.When I asked about leasing, I got ridiculously high leasing rates. I pointed out that the Ford website quotes leasing rates that were barely more than half of what was quoted to me. The finance rep. capitulated and told me hed be able to do what Ford stated. This means the rep. was trying to just fleece me in a big way. Again, very unprofessional especially that he assumed I had no idea of how leases work and that I would have done some prior research.During the purchase, the finance rep. automatically added extras that I never said I wanted. These extras had not even been discussed but I was just supposed to accept them. I didnt and insisted they be taken off.When I finally did purchase the vehicle, it was ready more than 7 hours after I was promised it would be ready.With all this said, I would have given the overall rating a much lower score except that one sales rep. there - Juan Valencia was very friendly and helpful. Kudos to him as he is the only reason I decided to purchase my vehicle at Performance Ford.

Review №5

2024-04-25 23:13:02

I had a fantastic experience at Ford West Covina. Joey, the sales representative, went above and beyond to help my parents find the perfect car. He was highly knowledgeable and patiently answered all of our questions. Joeys expertise made the car-buying process smooth and enjoyable. I highly recommend Joey to anyone needing a reliable and helpful salesperson. Thank you, Joey, for your outstanding service! I will be recommending you to all my friends and family.

Review №6

2024-06-14 20:08:23

I received really great customer service from the young lady Giselle. She made sure that I was very comfortable during the purchasing process and answered all my questions with knowledge. Friendly and patient the whole time with me. She’s a great asset to the Ford family.

Review №7

2024-06-17 20:09:29

We were referred by Sams Club. We were immediately contacted to set a test drive. I kept inquiring if they had the vehicle we were looking for. No response other than an automated robotic response to come and test drive. Finally, a live person called and confirmed they did not have the vehicle I was looking for. The calls continued to a point of undue harassment. They dont get it. The gal that called umpteen times was very rude when I told her to stop calling me. Even if they acquired the vehicle that I am looking for, I would never set foot in that place.

Review №8

2024-05-28 16:23:31

They should name themselves LACK OFservice advisor I am not going to name here said a ten days waiting time just for their tech to look at my truck because it is an ev.There is no appointment I must leave them my truck here until they have time to look at it.That is not what I was told when I purchase the truck. I will give a zero star if it is possible. Dude told me just call around and go elsewhere and that probably is the best advise he got for me.

Review №9

2024-03-07 04:46:55

I had an exceptional experience at this Ford dealership, thanks to the outstanding service provided by Jake, Ali, and Eddy. From the moment I walked in, they greeted me warmly and made me feel like a valued customer. They were extremely knowledgeable about the vehicles and took the time to understand my needs and preferences. Their professionalism and friendly demeanor made the car-buying process smooth and enjoyable. I highly recommend this dealership to anyone in search of a new vehicle. Remember the best deals come in the rain.

Review №10

2023-10-29 18:54:25

I want to thank Ford for honoring me. Im extremely pleased with their service, I bought a 2023 Ford Bronco Big Bend Sport 👌. Im grateful, happy and still excited! Thanks again for making me happy! What an amazing, beautiful vehicle wow!!!⭐️⭐️⭐️⭐️⭐️