Presentation on Map Reviews Nearby

PAXIO in Emeryville

4.9 (199) 6100 Horton St, Emeryville, CA 94608, United States

Categories

Business to business service
Internet service provider
Fiber optic products supplier
Telecommunications service provider
Telephone company

Location on the map

Emeryville, Alameda County, California, US

Phone: +1 800-377-6335
Site: https://paxio.com/

Opening hours

Monday:9 AM–5 PM
Tuesday:9 AM–5 PM
Wednesday:9 AM–5 PM
Thursday:9 AM–5 PM
Friday:9 AM–5 PM
Saturday:Closed
Sunday:Closed

Edit info

Total reviews rating 4.9

199 Reviews for PAXIO 2024:

Review №1

2024-06-12 17:58:30

I just switched to PAXIO and Angel B was super helpful and professional. He actually arrived 15 minutes early. The installation was pretty smooth. Everything is up and running now. My support rep Renae has also been great. Highly recommended.

Review №2

2024-06-05 17:54:47

Easy setup because my unit already had the connection, took less than 12 hours to get internet after submitting request. A worker (Angel) came an updated the hardware as well, which was quick (~15 min).

Review №3

2024-04-15 18:45:24

Our company had a great experience with PAXIO. Angel was very quick, friendly and helpful while setting up our internet. He even went the extra mile and stayed as I set up the app for our router and ensured that things were up and running before he left.

Review №4

2024-02-12 21:37:22

Angel arrived right on time and was extremely friendly and helpful during the installation. He walked me through each step and stayed as long as it took to make sure my new router and connection were working without any issues. Great service; I highly recommend Paxio!

Review №5

2024-04-09 17:34:13

Just switched to PAXIO, met Jose at a Bond Night function, was very friendly and informative. A few days later, Angel came by and made the switch in less than 10 minutes, he was also friendly and informative, my internet is now up and running. Stay tuned for an update on speed and reliability.

Review №6

2023-11-09 17:12:13

The service is running great so far. I have only had it for a short period of time but I know others in our building that have it for much longer and they still love the service. Great price and great connection speed. Pay the full year and the price becomes even more cheaper.I do have to give a shout out to our awesome installer Angel!! He did an awesome job, kept everything clean, respected our space and tried to finish everything quickly. Took off his shoes because our carpets are white, great friendly attitude. Plus I was having problems with my router and I know they are not supposed to provide support on your personal equipment, but he stood there while I trouble shoot the issues I was having and not leave me on my own. That was awesome!! Thanks Angel! Hope you are as much appreciated at Pacino as you are in our place 🙏🏼🙏🏼 hope you have a good day and a better tomorrow!

Review №7

2024-03-23 02:12:38

I had to reach out personally regarding the PAXIO on-boarding experience to say that I could not be happier with the extraordinary customer-centric level of care I have received throughout a busy workday today despite a few surprises along the way.First, Renae called me around 9:30 AM to let me know that the technician would need to prioritize a network performance issue over my 10 AM installation. We agreed to reschedule for mid-afternoon.Second, tech supervisor Jose called me around 1 PM to finesse the technicians exact arrival window. In addition, he promised to provide an extra credit on our account for the timing change inconvenience since we already received the first month free.Third, tech Yurny arrived around 2 PM nearly half an hour before the promised deadline and once buzzed into the building, patiently waited for our front desk person to return from a late lunch before coming up so he could collect the ISP closet key himself.Fourth, Yurny immediately completed a quick walk-through of our unit and honed in on our condo-level ISP closet. After a quick trip upstairs to the central ISP closet on the 4th floor, he came back down and completed a successful speed test on his Macbook showing symmetrical speeds in the ideal ~950 Mbps range.Fifth, Yurny patiently waited while I rebooted my routers to restore our network to active broadcast configuration while completing my own speed tests before he departed. On his way out the door, he shook my hand and gave me his cell number if I encounter any issues going forward.Could not recommend more highly! You wont regret giving PAXIO your business!

Review №8

2024-03-27 23:55:19

I was told that I would have three months free as a new user. The email from PAXIO next day only gives me one month free. I called today, the representative picked up the phone told me the same story that I can have three months free as a new user. But the original representative I talked to yesterday called me back today and reject it. She even told me that she may give me two months free if I willing to pay one year fee at one shot. Why is that? I am confused.

Review №9

2024-02-21 00:25:59

Just moved into my new apartment down in oakland and needed a new internet provider since my old one didn’t service here in oakland. I decided to go with Paxio and was happy i did. Angel B did a quick and efficient set up in my home. Very friendly and gave necessary info for someone new to this company. Was very satisfied with the service. :)

Review №10

2024-03-11 16:06:58

These guys are Great!Ive been with PAXIO since 2016 they know their stuff. Their technical and accounting teams have been incredibly Quick to respond and solved all the issues (which were very few).

Review №11

2024-02-08 22:00:27

I recently had an outstanding experience with Paxio, all thanks to their incredible technician, Yurny. Not only was he prompt in addressing my concerns, but his expertise and friendly demeanor truly stood out. I had a fiber issue that was causing me quite a bit of hassle, but Yurny was able to diagnose and fix the problem swiftly, ensuring minimal downtime. Its rare to encounter such a knowledgeable and amiable professional in the service industry. I am thoroughly impressed by the quality of service provided and would rate it nothing less than 5 stars. Great job, Paxio, and a special thanks to Yurny for making this experience so positive!

Review №12

2024-06-17 20:52:14

Angel and Yurny helped me set up my router and modem quickly. They are both knowledgeable and very helpful

Review №13

2024-05-26 00:55:08

I want to like the service. And in general it’s decent. But when they have an outage, it’s big. I’ve only been with them for a year or so but have had 3 day long outages

Review №14

2024-07-04 14:26:31

Update:4th July. I have no Internet.Wait for a technician tomorrow, because today is a holiday.Original review:December 30th. I have no Internet right now.10 days there were interruptions in service for more than 12 hours.Happy New Year.

Review №15

2023-12-29 17:11:13

I’ve had PAXIO for maybe two months now. Week 2 my internet was down from thanksgiving eve (Wednesday) all the way to the end of the following Monday. I kid you not there’d been a service interruption on a weekly basis since then. We’re talking about interruptions spanning days and sometime through entire weekends.They’re phone support people can’t provide you with any diagnostic information and will advise you to check your equipment over and over. They can’t tell you whether or not you’re connected — all they can do is open a support ticket. Bots have been able to open support tickets for years now — really don’t see the point of having live operators. They’ll recommend factory resettting your router without having a clue of their own networks status. have spent an evening connecting several devices to my wall and messing with my router settings trying to ascertain that it isn’t an issue with my equipment.There was a weekend where my internet was down and on the following Monday they called me to tell me they were going to send a technician who might need access to my apartment. So I worked from home using my phones hot spot and got busy enough to forget. The tech wound up calling me at 6pm to tell me their equipment is broken and that theyre working with a vendor to correct the issue. As if I hadn’t just endured another weekend without service I pay for and waited all day needlessly.I was only notified of a service interruption once over the 5 weekends I’ve had no service. I don’t think their equipment itself knows whether it’s working because even then I called them before they sent an email.I signed up for Comcast internet in addition to my PAXIO service because I couldn’t keep enduring having no internet for days at a time. I’ve requested prorated refunds to account for the interruptions that they were supposed to get back to me about. Maybe they gave me some money back maybe not. They cant be bothered to follow up like they’re supposed to and I’m too weary of dealing with them. Don’t even get me started on the advertised speeds.I moved from sf and had webpass/google fiber. Both providers offer the same 1g full duplex speeds at similar prices. I really thought I was going to have a similar experience of consistent, fast, and reliable service. Webpass had support people in Texas taking calls 24/7 that have the tools to provide actual support and troubleshoot a connection with you. They can literally see when there is anything connected to my side of the port to at least let you know whether you should be messing with your network settings. When they have interruptions I’m notified before I realize it’s even broken most of the time and issues are usually resolved within a few hours. I’d never had a break in service that lasted days in the 7 years I was with them. Comcast does 1.2 down but less than a couple hundred mb up so I wound up cancelling my service with them after all. PAXIO is unreliable, barely professional, prone to interruptions, but is currently the only fiber option that does 1g up and down in my neighborhood. I will absolutely switch as soon as I find a provider that can do at least a gig down and at least half of that up. PAXIO will not be privy to my loyalty — you’ve shown me how valuable you believe our relationship to be and I will act in kind.TLDR still the fastest service in the area but good frickin luck having service long enough to see those top speeds.Their support team are nice but useless. The VP that makes calls from his cellphone to tell you what you already know and way after the fact probably should have his role be converted into 3-4 technician roles.

Review №16

2024-01-07 22:32:52

FRI 1/5/24 Angel came out to install the internet at our new office he did a nice job! He answered my questions, allowed me to call our IT Rep for any additional questions. He was about 45 mins late but another Paxio rep called me to inform me of the delay in advance which I appreciated! The install went smoothly.

Review №17

2024-01-09 22:47:43

I do not recommend using Paxio- they do NOTHING to help you get set up and the service is always going down for hours at a time! I have been unable to have the internet on my computer or for Netflix at all. When someone signs up for a service you should make sure it works not tell the customer they don’t do that. I am so frustrated all the time I have spent trying to fix something I shouldn’t of had to fix. Now I called and no one answers. Don’t sign up

Review №18

2024-01-19 19:52:53

The Internet gets disconnected several times in a week. I also experience random outages one or two times a month which is tough for people who work from home. Customer service always answers but they cant do anything. The company needs to upgrade their infrastructure.

Review №19

2023-12-30 07:52:51

My internet speed got literally 4x faster after changing from xfinity to paxio, for a couple dollars cheaper. Scheduling was smooth and Angel(its his name) showed up exactly on time and got my internet set up quickly.I found out about paxio from a flyer I got in the mail so I knew I was covered. Definitely recommend paxio if your neighborhood is covered

Review №20

2024-06-25 21:31:27

Yurny and Angel serviced our store today. Excellent service. Very professional

Review №21

2024-03-27 23:56:05

Great service, I made a billing request and was able to receive the report in less than 24 hours.. great service!

Review №22

2024-02-28 19:11:05

Incompetent. 10/2023 Someone shutoff the internet service; no billing service, not a hw problem. Switched to xfinity. When using Paxio always make sure you have a backup plan.

Review №23

2023-11-17 20:59:03

Angel and his partner came out to set up my home internet, and they were very knowledgeable and professional. Angel was able to answer every question I had. They also were very flexible with my schedule when coordinating my installation visit. Also I received a very good deal on the internet service.

Review №24

2023-11-29 19:00:39

Angel Bermudez was excellent in helping us get internet installed for our office, from job walk to final hookup. He made sure we had everything going. The speed test showed that we were getting what we paid for! Love the service. Thanks to Angel and the paxio team

Review №25

2023-12-08 00:23:16

Had an internet outage and they were able to get someone out same day to resolve. Angel and Yurney were quick and efficient and made sure we were connected before leaving. Highly recommend.

Review №26

2023-12-19 03:12:23

I’ve had Paxio fiber optics for over a year, and I love it. Fast Internet and great customer service. Shout out to Angel for an end of the day maintenance visit to fix a hardware issue. Thanks, Paxio!

Review №27

2023-11-22 21:47:18

Had the pleasure of meeting Angell when I needed to have my Paxio service moved from one unit to another in the same building. Angell provided great service! Was on time, quickly ascertained the issue, and completed the task quickly while I was busy with other things. Angell took the time to explain exactly what I needed to do to set up my router and also provided info on how to reach out if I have any issues. Angell’s professionalism definitely made Paxio stand out so will be using for the foreseeable future!!!

Review №28

2023-11-02 18:04:40

Great service provided by technicians Angel and Yurny. They identified the issue quickly in the first visit and fixed my internet speed issue in the second visit. They were efficient and fast. Highly recommended!

Review №29

2024-07-01 18:29:18

Angel Bermudez is very professional and patient! PaXio is awesome

Review №30

2023-07-25 22:23:01

Great service! Ive had Paxio for over a year now, but I had to come and leave a good review because of how amazing their customer support is. I had a problem with my connection speed, and Renae kept in constant contact over email to help me get to the bottom of it. Then Yurny, the technician, came to my apartment to not only see my problem in person, but fix it AND teach me more about how the Internet and routers work!Ive never had a company care more about customer experience than Paxio has. Thanks Renae, and special thanks to Yurny!

Review №31

2023-07-01 20:54:23

Best internet I have ever had! Affordable and 10x better then others I used. Would recommend to anyone. Angel did a amazing job with install, made it easy and quick. All around a good company and service.

Review №32

2023-07-13 00:59:12

Overall very satisfied with Paxio. Very fast and reliable, also affordable. With the exception of a few weeks ago when it went down twice in one week, weve had no issues. I work at home and have zoom meeting frequently so I need a strong, reliable internet connection. I quietly giggle to myself when co workers on zoom experience interruptions, buffering, lose the connection etc. I said goodbye to Comcast the rip off artists years ago. So glad I did!

Review №33

2023-10-10 21:15:41

I recently had some issues with internet service and Jose and Angel were very helpful with resolving the issue in a timely manner. Angel helped me identify the root cause, answered my questions in a concise manner, and helped me test for my internet access efficiently. Great work.

Review №34

2023-11-06 17:41:01

Paxio has been a great internet provider! Our internet was having issues on Friday, we called Paxio they came out just a few hours later and fixed the issue! Angel & Yurney were both so friendly and great with my dog and kids who were helping. 10/10 would recommend!

Review №35

2023-08-16 00:24:12

I had an issue figuring out how to get my internet up and running and Angel called me within 20 min and said he was 10 minutes away. He finished up in less than 10 minutes, asked which room I preferred the router in, and clarified some questions I had. Best technician ever!!

Review №36

2023-10-25 22:18:56

Paxio was a huge help getting a new unit connected for us. There was a communication error at first on which unit needed service. Angel and Yurny were very helpful and made a quick turn around with an appointment to help us with our installation needs and more.

Review №37

2023-10-26 18:35:01

Technician was super professional and very helpful. Even removed his shoes on my carpet which was highly appreciated. Install was quick and efficient

Review №38

2023-05-14 19:02:26

We got set up with Paxio fiber recently. The technician (Angel) was prompt, polite, answered all of our questions in detail, and helped set up our router. Were very happy with the level of service we received.

Review №39

2023-10-25 22:18:15

Working at Revivn we were looking to move into a new warehouse and called up Paxio to set us up with 3 new connections. These two fine gentlemen, Angel Bermudez and Yurny Lamas, even went the extra mile to help us run some extra wire for infrastructure. They braided our triple ISP drop ins beautifully and were so nice and efficient with their work. I would recommend these guys to anyone looking to get a new network set up.

Review №40

2023-08-08 16:50:28

I had Angel Bermudez come and help trouble my wifi speed issue. He was super helpful and fast. we able to resolve the speed issue quickly and my download speed doubled. Great customer service

Review №41

2023-06-21 18:47:26

Ordered new service because I was tired of the Comcast increases and spotty service in downtown San Jose.They made some router suggestions (got one for $60), looked at my usage and speed with Comcast, and recommended 250 Mbps. They could have suggested 500 or 1G to get more money from me each month, but they said I wouldnt need that much so why pay for it. If I do in the future, I can simply call to upgrade. Few companies these days will talk you into a cheaper version.The Paxio price is $42 less a month than Comcast (so $39.99 plus tax vs $80 plus tax).Angel and Yurny arrived early, respectful of my home and wore booties, explained what they were doing, and took about an hour to complete the installation. They tested repeatedly and then stayed to help me set up the router and connect my devices. This took a little longer than expected and at first the app was grumpy. I can honestly say - it would have been stressful doing this alone because it took a good 4 attempts to get it situated. Once that was done, screaming fast internet was working!All of the account info is accessible on an app which provides a lot of information for me as a customer. I was quickly able to connect my computer, iPad and others. Angel and Yurny provided great advice on waiting to disconnect my other internet until I had moved off of the cable as well (I wouldnt have thought to do it this way) - appreciated their expertise.I have now completed three speed checks - the pic shows what they offered and what I am getting. Spot on!Hats off to Angel and Yurny - they were truly amazing. We talked high school, college, soccer, and more. Their patience, competence, and overall personable approach left me asking...Why didnt I do this sooner?

Review №42

2023-04-16 17:23:30

Angel and Yurny provided some hardware upgrades at my house. They came on time and were friendly, professional and did the job quickly. During the time they both answered some of my questions in a very professional manner. Paxio has great staff. I hope they keep them.

Review №43

2023-05-04 19:34:57

Angel and Yurny installed Paxio fiber today: they were on time and got me up and running quickly, with additional help to set up my new router. So far, excellent service!

Review №44

2023-05-02 21:41:51

I switched my internet provider from Comcast to Paxio, and immediately knew I made a good choice. The cost is 1/3 the price of Comcast, runs at 1GB as advertised, both up and down, with no data cap. And my installer was great. Dont even think about it, just do it.

Review №45

2023-11-22 21:09:02

The installation for Paxio was very smooth. Yurny (Paxio tech) was helpful, promp, articulate and very knowledgeable and went beyond what was expected to make sure everything was hooked up, installed and explained.

Review №46

2023-01-19 02:18:45

Paxio service has been reliable enough to leave me free of curiosity about competitors. It is a touch pricier than a couple I would readily use, but I only have needed customer support one time and that experience was entirely positive. Im willing to put more demand on the service without worry, and Im hoping to realize the benefit of the higher price.

Review №47

2022-10-30 16:45:22

Amazing installation experience thanks to Angel. He identified/replaced the damaged fiber cable from my place to a nearby closet. He even offered to extend his shift time Friday afternoon to get these sorted out. I really appreciate it.Regarding fiber internet service itself, it has been great. 💯

Review №48

2023-08-30 05:12:15

My experience with PAXIO has been top tier for almost a decade. Working as a Field Tech for many years lets you see many different ISPs in operation. PAXIO has always been the provider that rises to the top with its quality of service, support, and management. Now that I’m in the Floating Offshore Renewable Wind Industry, PAXIO has been the solid connection we need for our core infrastructure to support our global operations. Their fiber service is the best! Also shout out to Angel for being the man every time we need a PAXIO Tech on site. Youre the guardian to our network.

Review №49

2024-02-28 17:52:15

Amazing internet! Fast, reliable, inexpensive. If you are in a place where you can get it, you should!

Review №50

2023-09-13 16:14:33

Excellent, reliable service! I have used Paxio for many years now and I can only praise the service they provide at a competitive cost and performance. Their office is very responsive.

Review №51

2022-11-23 04:27:51

Great service by Javier and Eduardo this morning. They got the installation done very fast, explained the steps to us along the process and got everything tested in the end. Renae then helped us set up the accounts and service activation within minutes. Highly recommended.

Review №52

2022-12-15 01:57:47

We have Paxio for 6 months now. The speed today is 932 Upload and 926 Download at 5:00pm!!!. Service has been flawless. No outages or flickers. Techs are soo nice and knowledgeable. Very responsive to phone calls. The few times I called in I got immediate service (without holding forever and no press 1, 2, 3, 10,000) Paxio was always able to help me set up auto pay, configuration questions, setting up new wifi box (what a mess I made of that), We were longtime Comcast and we had many problems. Bonus Paxios fiber was $300 LESS than what Comcast quoted me for fiber - and Comcast wasnt even in our area yet. I am very satisfied with the speed, service and price!

Review №53

2022-10-17 19:39:07

Saw some Paxio gear in the communications cabinet after we got Comcast and decided to switch. Emailed them on a Sunday and had Angel show up on Monday to upgrade the existing stuff. Existing fibre run was damaged so Angel had to do a new run but it didnt take long. And the symmetrical uploads and downloads are super fast.

Review №54

2022-10-20 18:28:31

We got one day activation really fast. Angel came and resolved all our issues very patiently, removing the old device, installing the new device, inspecting which cable to connect, etc. He also help to test from end to end to make sure the Wi-Fi is working from wireless router.

Review №55

2023-04-24 14:11:53

Excellent fiber, with friendly, fast install. Angel & Yurny are rockstars!!! Thanks guys :) :) :)Also, it feels good to support a local business.Im so happy to leave the corporate giant; C*****t does not care about their customers at all.

Review №56

2023-04-10 18:42:18

I ran out of internet service over the easter weekend which was very annoying. Paxio technical support helped us through and sent their best crew Angel and Yurny first thing Monday morning to resolve the issue. They identified the cause quickly (smart guys) and did a very neat job with the install. I highly recommend Angel and Yurny!!

Review №57

2022-07-19 21:43:32

The service is awesome. Rene did a great job scheduling. My availability is limited Rene was able to schedule installation the same day.Angel and Ricardo knocked on my door at 2:15. They were finished at at 2:25. Very professional.The

Review №58

2023-06-14 01:54:46

1G symmetrical speed as promised. Rarely goes down, maybe once a year for not very long. Excellent support. We work from home and depend on it.

Review №59

2022-10-12 22:07:23

I just installed PAXIO in my own home and now I get symmetric 1Gbps service for the first time ever! It was literally one day service starting from when I first reached out to the company. Angel came over and got everything set up for me super smoothly. Far better customer service than Comcast! Thank you!!

Review №60

2022-10-18 20:13:01

Angel from Paxio is friendly and professional. He did a great job walking me through the installation process for the fiber wire. So far Im really happy for the change. Much faster internet!

Review №61

2023-01-10 19:07:47

Paxio made it super easy for me to set up my internet and all I had to do was plug in my router and get to surfing 🌊I will say, it was easy to request service on the website for my current residence specifically. There was a separate sign up page for my residence than the main page. The main page was broken when I tried to sign up with it, and I reported the issue. Im giving 4/5 stars at the time of writing only because the sign up system doesnt seem 100% functional at this time. Other than that, Im happy!

Review №62

2023-10-05 15:59:09

The installation went extremely smooth and he was also very helpful in assisting us with our router set-up.

Review №63

2022-10-12 20:47:56

We got one day activation really fast. Angel came and resolved all our issues very patiently. Wall plates were not working and he replaced wall plates. Our smart panel was left open, he closed it as well

Review №64

2023-07-19 05:29:58

Ive had them for almost 8 years now. Service and speed is very reliable and any when there are downtimes, they are very communicative on the issue and expected resolution. would recommend

Review №65

2022-10-27 01:00:58

Angel was a great great guy to have on the job. Please request Angel he will get you back up and running with good quality service, running lines and also helped us with our printer.. Thanks so much 🙏🏾

Review №66

2022-12-15 20:47:04

Angel Bermudez came over to my property as soon as we called . He helped my husband and I with out internet when there was an outage .Really good costumer service and amazing help to us and the community. We will certainly get him to help next time if we need later. He should be promoted for an excellent job .

Review №67

2023-09-21 06:46:34

After eight years of PAXIOs fiberoptic service, I couldnt be more pleased with the blindingly fast speed, better prices than competitors, and dependability, with an average of one noticeable but generally brief outage per year. Lately, PAXIO has found ways to sometimes warn users even before outages occur.The real surprise though, has been customer support, tech support, and the installation experience--all of them way above my expectations. Theyre good listeners and problem solvers, better than any Ive had before.Two days ago I asked to schedule a technician to come and modify my setup. It happened today, I got what I asked for, and there was no charge.

Review №68

2022-11-05 04:32:05

We switched from Comcast to the Paxio fiber today. Our very experienced technician Eduardo only took one hour to get our home connected to the amazingly fast fiber internet. We are so excited for the super low 4ms latency that we could never got from Xfinity cable internet.

Review №69

2023-03-07 20:19:19

Paxio generally offers exceptional quality of internet and currently does not require any extra hardware aside from your Wi-Fi access point to get things up and running. Internet speeds (1GB down) are pretty consistent. Upload speeds fluctuate from 500mbps-900mpbs depending on time of the day.My opinion is that their biggest area for opportunity is their service and support experience. On the rare occasion when things go down, Paxio still does not have a great way to alert them of the outage one is experiencing or for a customer to know if theres an already known outage on some sort of system status page. Instead you have to just hope that you can get through to support, which can sometimes be +20 minutes.Overall, I would never wish AT&T internet on anyone and would definitely champion Paxio as a great option. Id just like to see more robust messaging and use of social media to get the word out when theres an outage.

Review №70

2023-12-18 21:30:23

Angel Bermudez and Javier Alfaro, were very helpful. They did an excellent job They went above and beyond the call of duty.They were very willing to help us

Review №71

2019-10-08 15:55:59

Great service end-to-end. Had a dedicated fiber line installed. The team had to work through some tricky installation issues but were creative and communicative the whole way through. Switched over from Comcast Business and am happy with the speed and reliability of the service.

Review №72

2022-11-29 19:52:28

Had issues with signal dropping intermittently-- Angel and Eduardo came out to run a new fiber to my unit and speeds have improved significantly. Appreciate their quick work.

Review №73

2024-03-20 13:41:03

Very fast internet. Better than the old AT&T I had. However, it’s not reliable. I’ve had internet outages several times a month.

Review №74

2020-03-25 22:08:29

Great experience, very consistent gigabit speeds. Pleasant first interaction with acct exec Ken Forbord who worked with me on a fast timeline for the site visit, fiber drop, and install. Techs were on time, professional, and the installed box and wiring is cleanly done. Internet speeds are fast.

Review №75

2021-08-30 19:51:20

This was the default internet in the condo I got and I thought it was going to be a terrible internet given we only pay $25 but to my surprise it works great and we get fast speeds.I have a lot of devices loaded on there and its still great. Me and my roommate are both regularly only the computer working and rarely see lag

Review №76

2023-06-14 19:13:18

Great experience with Yurny & Renae setting up our internet!!! so happy with the service. it’s super fast and reliable the team is wonderful. thanks y’all!

Review №77

2023-05-02 01:10:21

Fast, reliable fiber internet. The technician and customer service are very reliable and responsive. Highly recommend especially if Paxio service your area.

Review №78

2021-02-10 18:38:19

Great ISP, much better than the comcast trash I had before. Using them for over 7 years now. Stable connection, very high speed, responsive and professional support. Only 3 or 4 outages in all this time. Please keep it going

Review №79

2021-06-08 16:59:34

Have been using paxio after I moved to California about two years ago. It’s way better than the experiences I had with xfinity and verizon. They don’t try to sell you all kinds of bundles services. No hassles and no games. Just internet. It’s very fast and the price is appealing. I had a few outages at the beginning but could get help instantly (no long wait on the phone and pressing different buttons to get to a agent) and got internet back right away. Haven’t had problems with them for a long time during covid (I work from home everyday). Highly recommended!

Review №80

2023-11-29 02:00:21

Excellent service and support. They respond quickly and work hard to minimize any downtime.

Review №81

2023-01-30 01:40:45

(Update Jan 2023: down again, the third time in a month. So frustrating.) Completely unresponsive on nights and weekends. When the service goes down (which happens fairly regularly), youre on your own until someone clocks back in.

Review №82

2023-05-25 20:24:51

PAXIO telephone customer billings support was A+ excellent, but I give an F to Solupay, PAXIOs new billing support system, whose online form for entering a payment method was a dysfunctional mess.

Review №83

2019-12-18 01:40:36

Had a trouble-free installation and now getting about 1Tbps down and about 500-600Gbps up. Way more than I need and a bit cheaper than the 100Mbps Comcast service I had before. Two service visits, one to figure out how hard it would be and one to install. Both went smoothly.

Review №84

2017-06-07 19:14:42

So far I have had a great experience. The price point of their services (when available) is great as well. My experience with the service technician in identifying a wiring issue was very positive with a quick response, on time arrival, and efficient and thorough work. Thanks folks!

Review №85

2022-09-07 01:26:11

I want to express my gratitude to the PAXIO customer service team. I must admit that I was frustrated that I could not get my Internet service up and running and the projected time for a visit was after the holiday on Tuesday. I will admit I could’ve been nicer and more cordial however the team at PAXIO maintained their professionalism, and remedied my issue earlier than I had expected. I have been a long time customer and I Intend to continue my service for much time to come. Thanks PAXIO, special shout out to Wil the Tech and Jose the service manager. Kudos to you PAXIO.Cheers cn

Review №86

2016-03-04 22:03:47

Never heard of this provider until I moved to my current place a couple of years ago. The Internet is always super fast and reliable. And it is so much cheaper compare to other providers, my payment has been the same over the years, where as all the other providers I used before always had introductory price for new customers that increased after 6 months or so.

Review №87

2020-10-13 21:45:47

Service was turned on within 24 hours I made the initial request! Amazing responsiveness from Chris. I selected the 100Mbps plan and so far, good speed for streaming and web browsing.

Review №88

2016-09-30 02:53:10

This local ISP is what you have always wished every other Internet provider would be. They offer fast, symmetric fiber connections with low prices, no crazy fees, and plenty of high quality customer service. They rarely have downtime and when they do, they communicate with you to let you know what happened and how they are working to fix it. If I hadnt moved away from their service area I would have been a customer for life. Best 9 years of internet service Ive ever had.

Review №89

2020-10-13 23:37:21

The technician who installed our system was very thorough and friendly. Since we didn’t have a router he went through the steps for me once I got one. The transition from my previous provider went very smoothly

Review №90

2019-05-24 16:16:46

Extremely fast and helpful customer service - questions responded to and solved quickly. Turning on the service was as simple as picking a date - no need to wait for someone to show up in a 4 hr window. Id take PAXIO over Comcast any day!

Review №91

2023-03-27 22:12:06

Luis and Jurny came by right on time this morning to fix an issue with my wifi. Both were very friendly and professional! Exceptional service. Wifi works great! Thank you

Review №92

2020-01-12 19:40:02

SO HAPPY to leave Xfinity for Paxio!!!! We had the easiest and fastest set up EVER! Amazing customer service (with real follow through), prompt techs for installs, reasonable pricing and good speeds!

Review №93

2023-10-20 20:33:25

Great speed, good service, and quick easy installation. Eduardo was great! Thank you!

Review №94

2023-01-08 21:18:09

Hands down best ISP ever experienced. Sadly moved out of the area and nothing has come close to meet Paxio for speed, price, and quality customer service.

Review №95

2017-03-02 22:23:02

A quality service provider with exceptional customer service. Their stated throughout exceeded or constantly met the stated rate. We felt blessed to have a fibre based infrastructure directly available to our property. Highly recommend.

Review №96

2019-09-18 22:41:45

Im very happy with Paxio. The service is as advertised or better and a bargain compared to competitors like Comcast and ATT. I have experienced very very limited down time with their service and when it happens, theyre pro-active about telling customers and usually resolved in 1 evening at worst. Their customer service response is very fast and knowledgeable as well.

Review №97

2023-07-05 17:48:06

Angel was our isp technician and was really quick in setting up our connection and patient enough to answer our queries. Thanks a lot Angel!

Review №98

2021-06-08 17:19:30

Paxio is the only internet provider Ive used that has never raised their prices. They actually increased speeds across the board a few years ago for no extra charge. Service has always been reliable and they give plenty of notice for planned network outages.

Review №99

2019-12-18 17:16:10

I cannot believe the good fortune I had in finding Paxio and then to have them servicing my home address.Their installers are top notch, friendly, professional, and thorough.The service is rock solid with none of the garbage that has come to be normal from monopolistic providers like Comcast and At&t. No caps, no equipment leasing, no required phone or tv service. Just solid symmetric internet through dedicated fiber.I never want to move to any place that doesnt have this service!

Review №100

2023-05-24 13:09:51

Great customer service. Super-fast internet. After many years with Comcast/Xfinity, Paxio is cheaper, faster, and better.

Review №101

2017-02-06 22:07:25

Excellent service. Im a return customer and I previously had COMCAST. No need for a cable modem is a big plus for Paxio and the download/upload speed you get for your $s cant be beat!

Review №102

2015-09-06 19:45:56

Loved it. Had them as a residential ISP for 7 years. I loved them not only because they were an alternative to AT&T and Comcasts garbage, but they provided wonderful customer service. I had very few internet outages, and during the only major one that I could remember, the CEO of the company emailed its customers to apologize. Speeds were great and affordable, and they never called or sent junk mail trying to upsell me on other services. They even upgraded my speed without charging.Paxio, please spread your coverage. There are thousands of customers like myself who do NOT want to give business to Comcast or AT&T and would love to give it to small, local ISPs such as you guys.

Review №103

2016-06-09 20:05:11

By far the best ISP Ive used and the focus on service is very apparent. I have rarely had outages, or a need to talk with them, but on the handful of occasions service has gone down (5 years with them) it was back up within hours. They are very transparent in why the service had trouble and emails/calls you to keep updated during troubleshooting process. When you call there is no matrix of recordings to navigate but a ACTUAL person?!?!?! To top it off, a while back they changed pricing and the MB packages became cheaper and they called to let me know I should alter my plan! Went from consistant threatening to leave Comcast to Paxio letting me know how to same money and doing anything they can to provide better service.... This is how all businesses should conduct themselves.

Review №104

2015-09-12 14:32:39

Since Paxio took over high speed internet in our building in downtown Oakland things have slowed down to dial-up speeds. We used to zip along - now we wait several minutes for simple pages to load (even submitting this review has been maddening). The technician who came out a while back acknowledged a problem, and said they would be back to do diagnostics. Customer Service hasnt called back after several attempts. Lets hope they read reviews and get better at troubleshooting and customer service.Update - while I never got a call back, it looks like they do read reviews. Someone came out, took the internet down, switched circuits and brought back the high speed. Glad that it finally happened, so Ill add a star. But why didnt that happen weeks ago? Why dont they return calls?

Review №105

2022-10-18 01:30:31

Paxio’s Customer Relations person ‘ Renae Rowley’ rocks! Her customer service skills is outstanding. ‘Angel’ did a good job as well, I finally cut the cord!

Review №106

2019-12-16 19:38:59

Support upon installation and follow up to assure all is working well has been very important, and superb. Installation techs were very informative and key to the success of this transition.

Review №107

2021-08-04 16:21:34

No installation fee. Fairly consistent speeds with minimal internet drops.No unexpected change in pricing randomly. Great customer service for setting up and canceling.

Review №108

2017-07-22 16:02:21

Have had a great experience with Paxio so far—they worked with me to install and sorted new wiring and splitting at the hub and the installation process was fast, professional and pleasant. As promised we have 250mpbs up and down for $69 a month. We previously had WebPass with speeds of 300-400mpbs up and down but they werent in our new building. As Paxio was already present from a prior tenant we were happy to try them.

Review №109

2020-03-19 17:01:56

Excellent service provider. Lightening fast speeds ate very good price. On the few occasions that i have needed service, it has also been very fast, and accurate. HIGHLY recommended!

Review №110

2021-07-18 20:52:05

I have been with Paxio for a few years now since switched from my previous internet carrier. Technicians who installed my service were very courteous and professional. Internet has been fast and reliable. Highly recommended.

Review №111

2016-03-08 20:23:57

Paxio service has been great all the four years that we had Paxio service. They consistently upgrade their equipment, provide faster internet delivery both in upload and download. The cost can not be beat as compared to Comcast, AT&T, Webpass, and others. Of the few outages that we had, it was due to system upgrades and we were advise of interruption prior to the upgrade so we can spend our time doing something else. If you have a choice, I strongly recommend that you give it a try.

Review №112

2022-10-24 18:17:24

Started Paxio today. Technician Angel installed the system and setup connection and also setup the router....was very patient and helpful.....will monitor and update further....so far so good...great customer service

Review №113

2019-12-23 23:07:08

Was a customer for 9 years. My Connection was typically stable and the few times I needed support they were very responsive. would sign up for their service again in a heartbeat

Review №114

2015-07-14 00:22:50

Used Paxio for 2 years and have never ever had a problem. Speed is super fast and service is reliable. People are always really nice when you email or call. Id recommend to anybody!

Review №115

2022-07-13 18:33:06

Paxio is great! We enjoyed their service for 15 years while we lived in the Bay Area. Fast Internet, fast service, responsive to any unplanned outages.

Review №116

2020-01-16 22:40:14

Setup was fast; fiber install completed several days before PAXIO techs scheduled arrival, and the whole process took maybe 30 minutes to test connections, install modem, and they even walked me though configuration of the new router I picked up just for the new line. A+

Review №117

2018-07-05 22:47:07

I’m thankful that my building includes internet service with our apartment rental. Unfortunately the internet service with Paxio is often down or out. It seems that they provide high-quality speed and service, yet my experience has left both to be desired. It seems like internet access is a public utility - like water or power - and the customer service I have received when calling to report outages is somewhat unaware or insensitive to that idea. I would like to see Paxio improve their sensitivity to their customer when dealing with these issues. You can’t apologize too many times when dealing with these kinds of situations IMO but I often get the impression I am imposing on their otherwise busy day by pressing on the need for reliable internet service.

Review №118

2021-06-08 20:27:17

Paxio is very competitive in their rates and with fiber optic cabling you can have lightning fast service. Unexpected downtimes are very infrequent and Paxio responds to such incidents quickly. Needed updates are done during the early AM hours when most people are off line and notices are sent out in advanced of these needed downtimes.

Review №119

2017-04-27 19:49:28

Service in our building (Lampwork Lofts, 1614 Campbell) went out more often than I would like, but it wasnt even as close to typucal Comcast outage levels. Sometimes hard to get folks on the phone, but Chris is a damn miracle worker and sound very medals, bonuses, a monument in his honor, etc. I would still use them, but they just dont have a big enough footprint. 4 stars for now. Get a better call center (or offer chat, even better for those of us who hate phones) and cover all of Oakland. Thanks for the service, guys.

Review №120

2016-10-27 03:44:26

Recently signed up with Paxio through our community. Installation was done within an hour. The tech was knowledgable and kept my existing dsl line intact (my backup line during my trial period with Paxio) as per my specifications.However my problems began after Id mistakenly configured my router in access point mode. When I called in for help, customer service rep Eddie not only identified the issue, flushed the server side cache on their end and guided me through the reconfiguration process, he followed up again on the same day to see if the issue was resolved on my end.In an age where weve all gotten accustomed to the atrocious customer service from other ISPs (no need to name them) asking whether the modem was turned on or power cable plugged in, Paxio does it right.I will not hesitate to refer these guys to all of my coworkers. This is the kind of internet company that actually makes service quality a priority.Thanks Paxio. Thanks Eddie!

Review №121

2022-10-28 20:02:09

Angel who serviced our line did an amazing job! Great service! Great internet speed! Great price!

Review №122

2016-01-13 21:34:27

If youre lucky enough to be in an area which Paxio services then dont even hesitate to sign up.Theyre the only reasonably priced fiber in the bay area and have very responsive customer service. When I have a problem I can be relatively confident that a human will address in a reasonable time frame. (Only 1 real problem in ~3 years iirc.)Installation was also a breeze given our townhouse was pre-wired for it, but they went the extra mile and helped us map the various ports across our house to the ports in the network panel in the garage.As a last point about how much they care, they even have an alias where you can send speed test reports, which they use to make sure everybody is getting the quality of service theyre supposed to.I really hope they can expand more broadly in the future. Maybe they should adopt the idea of having people pre-sign up with fiberhoods so they can minimize some of the risk in laying fiber that nobody wants to use.

Review №123

2024-05-09 21:36:20

Great service! Thank you.

Review №124

2023-11-22 18:34:16

Angel Bermudez did our internet install today and was very efficient!

Review №125

2021-05-06 00:20:04

Paxio is the anti-Comcast and the anti-AT&T!Their support is local, well trained, and responsive should you need them.No port blocking.RELIABLE!Paxio is a great ISP!Im just a happy customer.

Review №126

2017-07-20 21:07:48

So excited to work with Paxio getting up and running in my new space! They were easy to work with and offered all the help they could! Still learning this 1GB speed though! Amazing and would be afraid of ever jumping of the lightning web train!!

Review №127

2023-04-05 22:12:26

Really neat and quick installation, thanks to Angel and Yurny. Amazing work on the setup, installation and thorough inspection.

Review №128

2016-04-29 19:04:20

Paxio is a younger company trying to get a foothold in an industry strong-armed by companies like Comcast. Twice my Internet has gone out because of issues with the residential building here and across the street, but Paxios response was pretty good and I received a couple weeks of free gigabit service. Overall my download and upload speed is much better than Comcast at 1/2 the cost and I feel good about helping add some competition to the marketplace. Its shameful that in silicon valley we arent taking the lead nationally or globally on residential internet speeds. Supporting Paxio is my way of showing that I love freedom and I want to make the web great again.

Review №129

2017-11-01 21:16:02

I have been waiting for a while for Paxio to return my interest form. Id love to see if I can get coverage for my apartment, but they are not responding to my web interest form submission or calls. Paxio seems to get great reviews, so Im not sure what the problem is- but if customer service is this lacking on the front end, Im not sure after sales is great either.

Review №130

2022-12-02 19:22:10

Amazing support from Angel Bermudez troubleshooting the issue professionally and efficiently, and helped us identified an issue with the dummy switch and brought our internet back on!

Review №131

2018-11-05 22:51:26

When we moved into our building in 2015 I was not sure how a point to point connection would work. Paxio has performed better than my expectations and their service is outstanding. I highly recommend this company.

Review №132

2022-08-08 20:00:25

Angel was awesome and did a great job at fixing my WiFi in a very timely manner!! Appreciate the quick turnaround!

Review №133

2019-04-17 18:32:01

Great fiber optic based service. Friendly service and fast internet. Had a recent outage hence 4 stars instead of 5, but would definitely recommend.

Review №134

2017-01-20 00:40:31

I was able to slash my Internet bill by about 50% by switching to PAXIO. The big cable/internet companies wanted to force me to get a bundle to lower the internet bill, or to pay about $60 just for internet. TX+Internet bundle was about $75. I was skeptic of going with PAXIO at the beginning as I did not heard of them before and was not sure of the quality of service provided. The I realized it was the best decision I could have made. When compared to ATT/Comcast, PAXIO has a much faster internet speeds. In a nutshell, great customer service., fast installation, no hidden fees, and no equipment rental fees (just had to get my own wireless router).

Review №135

2016-03-01 21:19:15

A customer for 4 years until I have to move. Great customer oriented service. Super fast upload speed.Very much recommended if you can get it!

Review №136

2017-02-24 00:04:41

I can highly recommend Paxios service, and their tiered plans can fit just about anyones needs. Their folks at the help desk have been very helpful the few times Ive called them in the past 11 years, and my service monthly fee hasnt gone up much over that time.

Review №137

2022-12-09 23:45:20

Great service and very friendly guys eduardo and Angel.they just set up everything in moments I would highly recommend paxio internet service better than at &t

Review №138

2020-08-15 02:00:05

Good speeds. I am able to work seamlessly from home. Their customer service, on the few times I have had to contact them, is very responsive.

Review №139

2022-09-09 19:28:51

Rene and Angel helped me setup my internet. Great service and installation was done in 15 minutes.

Review №140

2022-11-14 18:42:12

Angel was the best. Very professional, fast installation. 15 mins in and out. Highly recommended!!

Review №141

2017-01-09 22:25:16

Consistent reliable speeds; competitive pricing; low outages; TERRIFIC customer service, bar none. So great to not have to deal with Comcast or AT&T.

Review №142

2021-05-09 20:37:34

After years of being ripped off by Comcast and with AT&T unable to provide sufficient bandwidth I was saved by Paxio and their efficient and friendly service. If you can use Paxio do it and you will be very satisfied.Vince Schodolski

Review №143

2019-09-25 15:40:44

Just had them install fiber internet connection and the whole process went smoothly. Their team is friendly, responsive, and easy to work with.

Review №144

2022-10-28 22:31:19

Five stars. Eduardo was professional and explained what he was doing every step of the way. Speeds are fast. Buy local.

Review №145

2021-05-05 20:46:34

PAXIO is the best broadband service I used. The connection is great with reasonable price. The help desk is responsive for any question. Technician is professional.

Review №146

2016-03-10 22:48:14

I have enjoyed Paxio internet services for last 11 years. It has been great experience. High bandwidth with low cost, and pretty decent availability. All has left great taste of Paxio service with me.I recommend everyone to subscribe to Paxio and say goodbye to others.

Review №147

2015-11-23 19:09:34

Absolutely misleading description of servicing areas. I live in Santa Clara and checked at least 3 addresses in different places and all of them arent in coverage area. That was one year ago and I got the same experience right now so I decided to put a feedback on yelp because they:1. Not updated website with more details about coverage.2. Didnt covered areas which theyve specified as covered ones.

Review №148

2023-05-01 20:42:05

Yurny and Angel were great during the installation and the service is great so far.

Review №149

2018-11-26 20:05:06

Paxio has been extremely responsive with excellent up-time, proactive service and account rep communications. We are very pleased with the service and support.

Review №150

2015-09-22 19:42:03

The internet service is excellent, but Paxio customer service is premium. The phone call gets answered quickly by a live person, who des the triage and their follow up is excellent. Nothing beats talking to human beings who listen and talk to you without platitudes and address your concern.

Review №151

2023-01-13 00:08:08

Great ! Above and beyond: team came over the weekend and everything was moved quickly and professionally without any issues whatsoever. Highly appreciated.

Review №152

2015-09-06 19:59:07

The Best Internet Service Provider I have ever come across.No clutter.No hidden deals.No Bundle Bullshit.Just pure internet.does what it says on the box.Thank you guys.youre the best :-)

Review №153

2019-07-01 17:19:38

Paxio has consistently provided a high data rate for both upload and dnload; however, during my 2-yrs of service, I have experienced multiple short duration outage, especially around 1AM in morning.

Review №154

2017-07-03 21:52:00

Great reliable fast connection. Im on the 100Mbps plan and Paxio delivers upload and download speed within 10% tolerance of the advertised speed. Couldnt be happier

Review №155

2016-10-30 00:26:33

I have been using PAXIO for the last 7 years, wonderful service with 99.99% reliablity.We connect mulitple streaming devices at the same time with no slow down on the internet speed. I strongly recommoned PAXIO for others.

Review №156

2022-10-17 20:21:35

Easy installation - took less than 40 mins. Happy with the service!!

Review №157

2023-10-06 23:43:56

Angel and Yurny were great! Good customer service

Review №158

2022-06-21 17:24:53

Angel Bermudez was fantastic with explaining the service he has provided for me. Great job!! 100%

Review №159

2020-08-13 01:24:18

Their staff was super helpful in getting us set up with internet. They can help anyone without prior knowledge. The connection is super fast too.

Review №160

2022-03-30 16:01:18

PAXIO bent over backwards to get me connected, including customer support on a Sunday! After a whole lot of effort on their part, I found the problem this morning -- it was user stupidity (i.e., me)!

Review №161

2023-07-27 18:59:43

Thanks for Angel and Yurny for the quick and easy installation process!

Review №162

2019-10-03 16:10:57

Had my 1G fiber installed on 10/1/2019. So far so good and looking forward to the great service!

Review №163

2021-07-09 23:03:30

Had Paxio for three years (2018-2021) and internet speed was incredible! And at a very reasonable price. Would highly recommend!

Review №164

2022-11-21 18:44:15

The installer (Angel) was at our condo unit for less than 10min and we are up and running!

Review №165

2020-04-14 17:09:42

They had a network switch fail in their system, yet they got things back up and running within hours. They communicated with me as to the status of the fix. I was pleased.

Review №166

2020-06-01 20:25:30

Good quality of internet service. Excellent customer service, kind of personalized. I would liked it more if prices are little more competitive.

Review №167

2015-08-30 00:15:58

So far very good. Its cheaper because HOA decided all units to go far 1 GB Paxio internet. The price is very low and quality is good.

Review №168

2016-01-07 00:11:19

PAXIO makes it easy to change my service with zero problems and it happens almost immediately. They have excellent, rock solid service and I would recommend them to anyone.

Review №169

2019-04-24 00:20:17

Paxio has been a great ISP for our family for over 15 years. Were going to miss them when we move (no Paxio at our new place).

Review №170

2017-01-06 23:17:18

Excellent experience so far: efficient and free installation, a technician very mindful of the property, low monthly fee, no hidden charges.

Review №171

2022-11-02 21:44:16

Angel is very good at setting up and communicating with customers. Very good representative for the company.

Review №172

2021-05-18 00:23:19

Great value, great customer support, gigabyte speeds and no downtimes for ~ 2 years now

Review №173

2020-03-20 17:41:11

Great local company, fast and responsive customer service, very friendly, i have rarely had any issues with the service.

Review №174

2016-10-11 02:21:01

Great prices at excellent consistent speeds with excellent customer service. If this was available everywhere I would recommend all my friends to switch to Patio!

Review №175

2016-07-25 19:58:06

Awesome. Free installation, super professional/friendly installer, and mind-blowing speeds (10X Comcasts Blast package speed for download)

Review №176

2017-01-24 18:50:09

Never had an issue with their service super fast internet at a reasonable price. I only wish they covered the area I am moving to.

Review №177

2015-09-06 23:50:46

Good performance at a very reasonable price. Out just a few times over 5 years. Wish I can still get them where I moved to.

Review №178

2022-10-17 21:30:00

Quick installation from Angle. Sharp on time, nice communication. Fast speed.

Review №179

2018-03-15 17:51:29

World-class ISP. Always happy when theyre available where I live. Really prompt customer support, good pricing, fast.

Review №180

2020-11-03 04:35:25

Great customer service, fantastic speed. Everything all the other internet providers arent.

Review №181

2022-11-30 22:43:26

Great price, customer service and reliability. What more do you need to know? 🤓

Review №182

2019-12-16 18:42:05

Paxio has always been very responsive to our needs. From the first call to the most recent, the Paxio team has been most helpful. There is always a quick response to any question. We would highly recommend Paxio.

Review №183

2022-01-25 22:48:09

Very fast response time for inquiries and great service compared to other ISPs.

Review №184

2016-12-01 15:35:39

Great ISP, I have subscribed to their extremely reliable fiber service in my home since 2004.

Review №185

2017-05-15 07:29:51

Not so great anymore, frequent outages especially on weekends. Go for Xfinity if you want reliability.

Review №186

2019-05-10 22:27:45

Brand new customer, but their service has been great and the speeds amazing. Thanks!

Review №187

2024-02-14 01:27:56

Angel was great thanks

Review №188

2020-03-18 03:24:07

Consistently good quality internet service. Minimal down time. Great customer service!

Review №189

2020-05-18 18:00:40

Service works very well. Two outages caused by the Juniper router, not Paxio. They replaced it within a day.

Review №190

2018-09-20 23:13:04

Excellent fiber to the home service, balanced up and down load speeds great value for money.

Review №191

2023-01-25 18:50:11

Had the internet issues and Angel comes to fix it quickly.

Review №192

2021-08-15 06:49:17

Cheaper price compared to other options in my area, most importantly do not need to deal with the crazy price jack up after the promotion rate!

Review №193

2019-04-11 20:15:17

Fair, honest, superb service. They take ownership of their mistakes and truly strive to uphold their core beliefs

Review №194

2016-11-17 18:33:10

Installed almost one week, it works excellent. the installer is nice and professional.

Review №195

2020-02-08 16:37:18

Positive experience from beginning to end. Everyone was capable, and the work was completed quickly and well.

Review №196

2019-12-26 16:30:54

Unfortunately, they do not currently service the area Im moving to, but I greatly appreciate the quick reply and honesty.

Review №197

2022-02-06 00:43:07

The most drama free internet service provider. Sometimes I even forget what service Im using.

Review №198

2023-08-22 22:33:51

It’s very helpful and the problem solved in a very short time. Very appreciate!

Review №199

2021-11-17 23:27:09

Excellent services and great value. I’ve used them for 14 years.