Presentation on Map Reviews Nearby

PatientPop in Santa Monica

4.5 (199) 214 Wilshire Blvd 2nd floor, Santa Monica, CA 90401, United States

Categories

Software company

Location on the map

Santa Monica, Los Angeles County, California, US

Phone: +1 844-487-8399
Site: https://patientpop.com/

Opening hours

Monday:9 AM–6 PM
Tuesday:9 AM–6 PM
Wednesday:9 AM–6 PM
Thursday:9 AM–6 PM
Friday:9 AM–6 PM
Saturday:Closed
Sunday:Closed

Edit info

Total reviews rating 4.5

199 Reviews for PatientPop 2024:

Review №1

2024-06-17 17:24:35

Do yourself a favor and do not allow Tebra/Patient Pop to manage your website. I have been using their services for a little over a year, and have never been more frustrated with a lack of customer service. It takes us weeks to get any changes made on our website, and we have to escalate the issue up to multiple degrees of management, and even have had to reach out to their sales team to get any help whatsoever. We are sending in requests for help multiple times per week and rarely even get a response. As a growing business with ever-changing needs this has been a complete disappointment. We are now actively looking to switch to a new website provider.

Review №2

2024-05-23 17:29:39

I have been with PatientPop for about 1 year now and have been really pleased overall with the service that Ive received. Our website is beautiful and each individual Ive worked with on the team is truly invested in helping our practice do well and serve our patients. I wouldnt hesitate to recommend them to any individual/private practice looking for help to grow online.

Review №3

2024-07-01 16:18:11

I signed up for TEBRA hopeful. But after some time and money investing in their software and trying to learn it, I discovered that many of the features that they sold me on simply did not work when I tried to apply them to my practice. Besides being unable to help me find customizations that would work, their customer service was available and responsive until I tried to get out of my contract at which point it has turned to the worst experience I have ever had. Weeks between emails, refusing to talk on the phone to understand my concerns, rigid in their refusal to admit any system fault, etc.This has been an expensive and time consuming lesson learned. I would highly recommend avoiding this platform!

Review №4

2024-05-23 14:05:51

I have worked with PatientPop (now Tebra) for several years. They really helped us clean up our Google presence and increase practice reviews. The highlight of my experience has been working with our account manager, who is easy to reach, helpful, and enjoyable to work with.

Review №5

2024-06-29 23:45:06

This company appears to be fraud. Patientpop was good before it became Tebra. I was suppose to get 10,500 refund and they only sent 9500 with no explanation! They were in rush for me to sign document that I wouldn’t submit fraud charge to bank which they “accidentally” charged us!We cannot talk to anyone.Stay away from this company!

Review №6

2024-06-06 18:52:30

Tebra has been managing our website for many years. They are a trusted partner and have helped us grow our business over the past four years. Their staff is helpful and truly cares about business. Would highly recommend a partnership with them!!!

Review №7

2024-06-06 21:17:16

After taking a demo call and expressing interest - and was given two months trial, during which I was harassed for weeks about doing an orientation and sending in documents. I never took any additional step as I lost interest for a number of reasons, not the least of which the tone of their staff, which as an independent business owner seemed inappropriate. I then get invoices via email for multiple weeks for a 260 membership. Each time I received it, I would reply with a statement expressing that I did not want to participate or receive services. Today, I get a rather longer email offering me a 2400 fee to cancel a contract with them, despite explicitly stating I did not want to enter into an agreement. So, naturally I have a legal contestation to look forward to - and even with that in mind and my initial gut feeling about them now being proved correct - still feel like a bullet has been dodged. Because who knows what sort of shenanigans would have followed suit. Stear clear from them - dont even take a consultation call - it can turn into a nightmare real quick.

Review №8

2024-04-06 13:41:46

I am a doctor. Who signed up with Tebra 1 month ago. Absolutely garbage customer service.Any trouble shooting gets resolved in 3 to 4 weeks.Very expensiveNot communicativeMore importantly, no one takes responsibility of your problem or trouble shootingThis is the corporate mess at its finestDo not sign up with them. Do it only if you dont value your time and money--- 3 months later ---*** guess what. The customer information (credit card etc) had been breached by their own doing - now they have sent out messages about how to be careful pretending to be them ****Join at your own risk

Review №9

2024-06-13 19:58:54

I would highly recommend Tebra and Patient Pop for any website and SEO needs. They completely rebuilt our website in one week and increased traffic as a result. Our AE, Paul, has great ideas and follow through.

Review №10

2024-06-29 16:19:51

Im patient and I see 2 practices that use Tebra. I cant use same e-mail address for managing patient portal to see health records, messages etc. Seriously common I have create multiple email ids just if some other clinic I visit :( :( :(I called Tebra customer service, just ping pong the call and tells me call clinic. People who built the software are more competent to address technical question or clinic people?I cant login or reset password for patient sign in with second user id after a day I was able to login. Your email and password does not matchFor reset passwd There is no account for that email, please try again, when I click invite link again it shows user already exists.Frustrating Patient UI portal.

Review №11

2024-06-05 22:31:08

If youre seeking a reliable system for your practice, unfortunately, Tebra may not be the solution. Within just two months, Ive faced persistent challenges with their platform. Despite hours spent on the phone attempting to resolve issues, such as note-saving errors and inadequate customer support, no resolution has been achieved.Their failure to schedule support sessions, coupled with interruptions during patient sessions, is not conducive to a smooth workflow. The lengthy hold times and frequent hang-ups only exacerbate the frustration.Regrettably, transitioning from Advanced MD to Tebra has not yielded the expected benefits. In fact, it almost led to a failure in CARF certification due to the systems inadequacies.Moreover, the lack of transparency regarding data migration timelines is concerning. Waiting two weeks to 45 days for information to be migrated was not disclosed until after signing the contract, which is far from ideal.While Tebra may tout itself as user-friendly, my experience contradicts this claim. Despite recently signing a contract with a billing company that utilizes Tebra, the time-consuming process of fixing issues and enduring prolonged phone calls contradicts the notion of user-friendliness.In conclusion, while I remain with Tebra due to sunk costs in data migration, I cannot in good faith recommend it to others based on my experiences thus far.

Review №12

2024-06-10 19:11:49

Love that the e-mail for a review says “please tell us about your positive experience with us” which there have been zero positive experiences other than the people themselves and they way they respond which is absolutely “positive”. However the “answers” and “solutions” provided are the workarounds that we have continuously been asking for changes for…such as being able to batch controlled prescriptions instead of having to re enter them as new prescriptions each time. This violates federal law, first of all, and is insane that it has taken so long to get this solved. Additionally, when renewing non controlled medications there are constant error messages that will randomly pop up stating that the NDC code is wrong (despite it having saved the previously sent prescriptions and it being sent appropriately). This is completely random and if you keep hitting renew it will sometimes work appropriately but not all the time. Additionally the system is just not user friendly from front end of the office, back end of the office, provider experience, or patient experience. This company is now valuated at over 1 billion dollars; really wonder where all of this capital is going because it certainly isn’t for the UX/UI component that is absolute garbage. Medications that you want to send get covered up by another window; labs cannot be ordered from within the patient note; you cannot easily see where medications were previously sent (because the windows that open the new medication sending window cover the old ones). Just fix this stuff. It’s been continuously brought up for over a year now with multiple tickets from our office and I even sat down with a UX/UI designer on my day off to walk them through these issues and followed up with a zoom meeting to be told that these issues wouldn’t be solved or addressed until late 2024 or after 2025. I cannot stand the laziness and lack of effort from TEBRA/Kareo.

Review №13

2024-06-12 06:34:10

Website design & function for our practice is great. Marketing has increased the number of new patients and the staff are great to work with.

Review №14

2024-05-10 18:11:30

It is with great disappointment that I reflect on my experience with Tebra over the past several months. Initially drawn in by promises of comprehensive support and services aimed at fostering growth, our relationship quickly soured as the reality failed to align with the advertised vision.Our decision to terminate the contract with Tebra was not made lightly, and it stemmed from a consistent lack of support and the glaring absence of the services outlined in our agreement. Despite multiple requests over a period of nearly five months, the termination process seemed to drag on indefinitely, adding to the frustration of an already unsatisfactory partnership.One of the primary issues we encountered was the stagnant state of our practices growth. Over the span of eight months, we observed minimal progress, with a paltry number of requests for both our first choice and Frontier services. This lack of development was exacerbated by Tebras apparent disregard for proactive measures to enhance visibility, engagement, and overall growth. A cursory review of their website revealed a startling absence of updates or strategies aimed at addressing these critical areas.Perhaps the most concerning aspect of our experience with Tebra was the evident mismatch between their proclaimed mission of fostering growth and the stark reality of their performance. Despite their rhetoric about supporting growth, the lack of follow-up, supervision, and proactive campaign management reflected a fundamental lack of commitment to their advertised services. Its disheartening to feel underserved by a company that boasts about its dedication to client growth.Moreover, insights from previous onboarding employees shed light on underlying issues within Tebra. Suggestions that the lack of customer service stems from financial constraints, which in turn affect development and staffing, only serve to underscore the systemic challenges within the organization.In conclusion, our experience with Tebra has been marked by disappointment and frustration. Their failure to deliver on promised services, coupled with a concerning lack of commitment and support, raises serious doubts about the viability of their approach. As a client seeking genuine partnership and growth opportunities, we found ourselves sorely let down by Tebras performance.Sincerely,Carlos TorresChief Executive OfficerM3L Medical Group LLC/ Frontier Medical Group LLC

Review №15

2024-01-23 20:17:28

We have been with Patientpop for over 5 years and I dread the day that we signed up with them. Initially, when they were a smaller company, they were great to work with. Eager to please their customers and we felt they offered value to our practice. As the years have progressed, the company has become impossible to work with. They make changes to their template without communicating it to their customers. So, one day the platform works and the next day it is changed and no longer provides the same functionality. All without any warning or documentation. The customer service is completely ineffective. They are only able to answer the phone and not provide any insight or solution. You have to wait and hope that you will hear back from someone that is capable of addressing the issue. Unfortunately, most of the time, there is no response. If you are reading this review and are contemplating using Patientpop/Tebra, dont do it. They have a very inflexible contract that can only be broken with 60 days notice of your annual renewal date. They know if they were to offer more flexible terms, they would not have any customers. Once they trap you, it is very hard to get out. Stay away!!!!

Review №16

2024-03-01 00:20:25

We optimistically signed up with them in Dec, with much fanfare about how they will help us build our business, optimize our SEO and ensure we show up high in our Google rankings. It is now almost March and not only have we had virtually nothing done (the website is up and we like it, but that is the only thing), the customer service is terrible. People are unresponsive and dont have any accountability for helping their customers. Our Google for Business page was down for weeks due to their error but again, took weeks for us to get resolved. Our salesperson, Briana Trujillo, was engaging and knowledgeable and we felt we would be well taken care of. Of course, once the sale was made, we were immediately dropped and passed to an onboarding manager, who could not drop us fast enough to vend for ourselves and their ticket system. Other than our website, nothing promised has been delivered. I would stay away from Patientpop. (We also have Tebra Koreo, which we like so far).

Review №17

2024-02-09 12:22:11

Just more of the same as everyone else. Worst business decision ever. Horrible company. Unethical, unresponsive, no customer service, no actual service, but locks you into a contract for a year at a ridiculous rate. I cancelled my service, but Ill be shocked if they dont try to charge me again after my service is up.

Review №18

2024-02-08 04:17:02

Ive had my medical practice in interventional sports medicine for the past 8 years and I can say that the worst business decision I have made yet was to change my SEO management to Patient Pop. The sales person came to my office a couple times a year and it sounded good. I liked that they said that they integrated with my EMR, but that didnt pan out well. I went from ranking well on Google to ranking on page 3. I lost a lot of business and a lot of money. Its too big of a company for you to get someone quickly or someone that can actually help you. I got the upgraded service which they said would allow me to schedule appts with my assigned manager, but that person was always having to bring other people in to help and scheduling to meet with her was typically 2 weeks out! It was failed from the start. They did an extremely poor job of carrying over my SEO power from my previous website to the one they made me.Everyone is nice, likes sales people and customer facing people should be, but if you are an independant physician trying to use the internet to get business, I promise that Patient Pop is not the right decision

Review №19

2024-03-01 12:41:57

This company is rip off. There’s no customer service. Interesting that they have five stars on their reviews because that’s what they do for a living. This will get erased. I’m sure. they did not provide. Any of the surfaces promised all they did was cut and paste and made our website look like every other providers website that they’ve done another true rip off

Review №20

2024-01-03 17:05:49

This is a horrible service. Patient pop and Tebra. Once you pay they help you in a very rushed way to get the generic AI created website made. Then after that you are essentially on your own. They have horrible response time to questions. You don’t have access to key components of your website. This is absolutely not worth the $600 a month. On top of all that they hit you up every so often to upgrade your package with then. Absolutely horrible service.

Review №21

2024-02-14 15:52:34

After emailing them on 10/31 that I am canceling their services. They keep sending me invoices, when I contacted them, their response was did you get the confirmation email from us? its been month they never emailed me back or called me. When I called on the phone the customer servic told me maam it is your responsbility to get a case number after you send us emails In other words, doctors are expected to do their job. I switched to NovaHealth, I got more google reviewes in 2 months than in 6 years with patientpop.

Review №22

2024-06-22 23:18:31

I have been trying to cancel my account and, customer service has not answered in 3 weeks or follow up with my request. I was charged 2k-4k to cancel my account after two weeks of inconsistent training.

Review №23

2023-12-28 13:03:35

I should give them 0. One star is too much for them. I don’t recommend this company at all. David is a very rude guy. He hung up the phone and told me don’t call us again because I told him I can’t accept your offer at this moment because of my budget. He behaved as a nice guy in the beginning and switched 180 degrees when I didn’t accept his offer. He is a very rude guy, and he wants only to scam you. He will behave until you sign and pay him. You will find a totally different person once you sign a contract or decline his offer. I know a provider who signed up with them and blames himself every day since that time.

Review №24

2024-03-13 21:00:56

Maybe this company used to be good, But from my experience in that I’ve heard from other recent doctors, this company went downhill and downhill hard and fast. Horrible support, it’s hard to even call it support. In my opinion the only good thing this company has to offer. Is it sales department. I would never recommend them. Look elsewhere.

Review №25

2024-06-06 20:20:52

For two months tebra has received payments from my clients but fails to deposit it in my business account. Eveyone I talk to is clueless and have been no help. So if you enjoy working for free chose tebra.I start reading all these other reviews. Maybe class action is in order.THIS COMPANY IS TERRIBLE

Review №26

2024-02-18 15:47:48

Run away as fast as you can. They suck in every aspect of the job. The doctor i was working with said he thought he canceled the service. And suprise suprise they were holding his google page hostsge. Which didnt allow us to change the phone number that was attached to patient pop that was disconnected. And patients couldnt reach us.Runnnnn awayyyy.

Review №27

2024-02-27 01:38:07

TEBRA and Patient Pop made it extremely difficult for us to cancel our service with them. After notifying them of our intent to terminate, they delayed the cancelation process and continued to bill us for several weeks through autopay. They would not accept other payment options to close the account and continued submitting charges after our website was down.Unethical business practices were our experience with TEBRA.

Review №28

2023-11-08 18:56:45

TL;DR PREDATORY-- DO NOT SIGN UP! 0 stars.Ive been with patient pop since 2016, and have watched this company go from a very personal, hands on, excellent customer service to feeling like Im just a card they charge every month. Ive seen it devolve over the years, but since Tebra took over its become an absolute nightmare. They tell me Im in contract, however NEVER at any point in time have I been given a contract, or anything in writing to sign. Additionally I made the decision to leave Patient Pop, my supposed contract ends in November, and for over a month no one has contacted me. I have emailed 3 times and called 3 times now. I am always told someone will get back to me in 48-72 hours then no one ever does. Rumor mill says they are going under, Im not really sure but either way it all feels pretty predatory to me and it feels they are ignoring us as a means to just continue charging. Do yourself a favor and go somewhere with better integrity.

Review №29

2023-12-14 08:44:57

If you liked getting scammed then this is the company for you. Being with them for a year I saw my reviews increase by less than 10!!! What a joke. I do not recommend this company. They promised a lot and did not deliver except on ravaging my bank account.

Review №30

2024-04-03 20:43:04

Rae (Rachel) Elliott - I am strongly recommending a Promotion.Rae Elliott, a Web Marketing Customer Success Consultant at Tebra, not only stands out and combines expertise, dedication, and genuine care as seamlessly.For the past year in my journey with Tebra, Rae was there, not just as a consultant but as a true partner in navigating the world of medical web marketing. Her approach was grounded in an understanding of the medical marketing landscape, making her an invaluable asset to our websites online presence.Raes expertise in SEO, social media marketing, and website optimization is exceptional. Under her guidance, our practices online visibility skyrocketed, leading to increased patient engagement and a significant uptick in new appointments. But what sets Rae apart is not just her technical skills; its her ability to listen and truly understand the unique challenges and goals of her clients.Communication with Rae is always a breeze. She explains complex marketing strategies in a way thats easy to understand, ensuring that were not just passive participants but active collaborators in our marketing journey. Her reports are thorough and insightful, highlighting achievements and areas for improvement with clarity and precision.Moreover, Raes commitment to her clients success is palpable. She goes above and beyond, offering creative solutions and timely support whenever challenges arise. Her proactive approach has helped us stay ahead in a highly competitive field, adapting to changes and seizing opportunities with confidence.The results speak for themselves. Since working with Rae, our online reputation has flourished. Weve seen a remarkable improvement in our search engine rankings, social media engagement, and website traffic. But beyond the metrics, Rae has helped us connect more effectively with our patients, enhancing their online experience and building trust even before their first visit.In Rae Elliott, Tebra has a gem—a professional whose brilliance is matched only by her passion for her work and her clients. Her impact extends beyond marketing metrics; she has played a pivotal role in helping us achieve our mission of providing outstanding care to our patients.For any medical practice looking to navigate the complexities of web marketing, Rae is the beacon of success. Her blend of expertise, dedication, and genuine care for her clients success is a rare find in any industry.

Review №31

2023-11-14 20:23:20

Patient pop is the most unprofessional company. They promise you the world and dont deliver. They could not integrate into my dental software. They also charged my credit card in error and I am unable to retrieve the money. I have reached out to my customer care representative, Susan, many times and she does not return my emails.I find this very unprofessional. I would never recommend Patient Pop to other doctors.

Review №32

2023-10-13 14:23:34

We liked their services before and highly recommended them. But lately, the customer services are up to the mark. Any changes in providers or office locations and timing take over 1-2 months. The account managers are not as responsive (probably overburdened with excess accounts) and it is virtually impossible to connect with them.Sadly, I am changing to another service provider now. Many vendors in the market offer comparable services for a better price!

Review №33

2024-05-09 22:27:03

Karla who is my onboarding representative is great!! She is patient, organized and such a great educator.Donna

Review №34

2024-01-17 04:51:55

Its hard to believe a large corporation would do this, but its true...One of the Patient Pop/Tebra sales staff members admitted to forging a fake 12 month contract using our employees name.Patient Pop/Tebra then made several illegal, unauthorized charges to our credit card for thousands of dollars. Despite our notifying them of these illegal activities, they are ignoring us and still trying to bill us with fake charges.Not only is such forgery and false billing unethical, it constitutes criminal activity.

Review №35

2024-02-14 16:44:51

Ron in customer service helped answer all of my questions. He was very polite and professional. Emily who helped set up my account was AMAZING!!!!!

Review №36

2024-01-24 19:39:37

Worst customer service Ive ever experienced without exaggeration. My company is paying monthly for a service that we cannot access, and no one has answered any of my 5 requests about a support ticket I opened up almost 3 months ago.

Review №37

2023-10-14 03:41:38

I signed up June 2022 and signed a year contract. Apparently there was an automatic renewal at the end of the year and now this company is trying to get me to stay locked in with them for another year based on this. I have been trying to contact them for months pertaining to cancelling. No one ever calls back. They seem to have my website locked so I cannot use it. They do not have rights to my domain. This was my website prior to using their services. I hired them and now I want out because of their lack of customer service. They pretty much hijack your website and hold you hostage by not responding to you. I want out because they are horrible with communication and they take extremely long to respond to changes needed. I pay over 500$ a month for this service. At one point we had to go online and make changes on our own although paying that much. They were owned by patient pop prior to tebra merging with Kareo. Stay away from this company.

Review №38

2023-10-08 04:42:36

Stay away! Lots of promises, but their product is terrible! Visually unappealing formats for web design. When you ask to revise it to something less dated, they say it cant be done. The blogs and social media posts that we paid extra for are terrible. My high school daughter could do better. After over a year, not a bit of website traffic improvement from whatever they thought they were doing in terms of SEO for our website. In fact, it got worse over time. Finally, we got rid of them and hired a company that new what it was doing. Soooo much better!

Review №39

2023-10-08 04:36:43

Worse customer service ever! Youre not allowed to speak to any decision-maker by phone. Everything is by email. It takes days, sometimes weeks for some to return your request - and always someone new without any understanding of what has been going on. After a year, Im trying to fire them, but they wont return my calls and are holding me to their year-at-a-time commitment contract - which was in the fine print (they wont tell you that). Who does that? A terrible company who only cares about collecting money, rather than doing a good job for their clients - thats who.

Review №40

2018-09-13 13:31:37

Patient Pop has exceeded my expectations for my overall website design, help with quality content, ranking, reputation management and social media postings. I had worked with several companies before I found Patient Pop, and I highly recommend their services over any other! My questions and requests are always answered in a timely manner. We are very grateful as a lot of new patients find us because of our website success. The Pure Skin Aesthetic and Laser Center has found its forever home with Patient Pop!Shelly Botsford NPJohn Botsford MD

Review №41

2023-04-27 18:08:25

Very sales heavy with very low customer service. Marci, our sales rep has been a gem, acting as the middleman between me and customer service. She responds immediately and pushes to get things done on your behalf. She goes above and beyond, and you can tell she really cares. Even with that, it takes 2 weeks to hear from customer support then another 2 weeks to get an issue resolved, even for the most simple website edits. Upon initiation, my information on websites they controlled (WebMD/Vitals) were wrong (took weeks to fix), they linked my Yelp to the wrong doctor, amongst other smaller things. I have spent a lot more time following up with them than focusing on other business related things. Even after the errors get fixed, I continue to get emails from customer support to fix whatever has already been fixed. I got a referral bonus for being referred and have asked for the credit to my bill for months, but nothing ever came of it. They provide a lot of services, and in theory this should be an excellent place for new/small businesses to grow, but 6 months in, I am having a hard time seeing the actual benefits. I will continue to use them for a bit longer, hopefully they can turn things around.

Review №42

2023-06-14 15:08:20

I am or oral surgeon based out of NY. I started using patient pop in December, I didnt have a website until end of march. After complaining to them they refunded for me two months. Im currently paying over 1700 a month for basic services of maintainingq a website, running my google business. Currently my good business is complete wrong, I have reached out to their team via email almost every day and their customer service is terrible. In the beginning when they wanted my business they were very responsive, once they locked me in a one year contract they dont answer any of my emails. I am very unhappy with the service they are providing especially for the amount I am paying. I have colleagues who pay half the monthly fees that I am and they are very happy with the services they are receiving. I have reached out to their managers and all I get is empty promises how they will correct the concerns I have and nothing actually gets done. I would not recommend patient pop to any one !!!

Review №43

2023-09-05 17:31:49

Do not use Patient pop, they will promise you plenty of things but the entire company is a mess, and you will have nobody to talk too past the onboarding process. At no point was there anyone who stays in contact throughout the entire contract. A very large fee for almost no work, they are supposed to be responding to reviews but never do it. They make you give ownership over from your google my business as well which is completely unnecessary seeing as they dont do anything with it. A waste of 12 months where that money could be used for a marketing company that has not overextended what they are capable of.

Review №44

2023-11-03 22:11:27

STAY AWAY! PatientPop/Tebra is the most immoral, fraudulent company I have ever worked with.As with many companies of this nature, they lock you in for a 1 year contract, roughly $20k contract in my case. I was unhappy with the service, so I tried multiple times to call in and cancel, but I was told every time Id have to wait until the end of the contract. But when I tried to cancel at the end of the contract, they tell me I am set to AUTORENEW for another entire year and that I CANNOT get out of it. I had to get my lawyer involved and hopefully this company wont get away with such fraudulent practices.

Review №45

2023-11-24 16:48:28

Since they became Tebra, the team has gone downhill. I spend a lot of time correcting their errors. The website is cookie cutter and we have had many many scheduling issues - they will not customize scheduling and you will never get true data regarding new and existing patients. Thanks.

Review №46

2023-08-14 15:48:08

I have had the best time with PatientPop over the last year using them. My representative, David K, is super helpful and always available. The whole team has been great! Highly recommend

Review №47

2023-07-13 19:49:37

Terrible. STAY AWAY. Im an doctor with several specialty clinics across Florida and was hoping to use them but they are now just charging me for the past 4 months with any services being provided. They are not responsive, they dont talk to each other and when you try to cancel since they have not help increase perspective patients they send you to their retention center and continue to you charge you a whopping monthly fee. Have not heard back from them retention team to cancel subscription past multiple week but they keep charging me their monthly fee and the website was taken down 4 months ago.

Review №48

2023-01-27 21:13:44

Been a customer with them for one year. I unfortunately did not see any increase referrals, patient visits from their system. The website was great but did not get any traffic. The blogs they wrote were not medically driven at all and I had to constantly change, direct and redo. Now I just found out, when I cancelled my service, I dont physically own the website I spent hours to help design. I effectively spent a lot of money to design a website and advertise, which the advertisement didnt work, and now I dont have a website either. I would NOT recommend their services. They design great websites, but you dont get to keep it unless you pay yearly fees for their services that never made a difference at all. I wouldnt be as frustrated with this, since sometimes advertising doesnt work and I get that, but to not let me keep the website is bad business and I see it as punishment for not paying their yearly services. Their proprietary software is NOT the backbone of your website (its similar to WordPress), its keyword placements, headers, code placement. Those can be easily removed without affecting the design and the site itself, so to say their software is proprietary and would ruin the website is false. Again would NOT recommend using them. Steer clear.

Review №49

2023-12-15 21:05:27

I am a double certified physician - and I just completed an onboarding discussion with Alex Galindo & Emily Hwang. I want to compliment both of these individuals on the quality of their presentation and their professionalism. Alex presented a thorough description of services that could be tailored to my practice.In particular, Ms. Emily Hwang is OUTSTANDING - give her a raise !! And make that a BIG raise. I do the hiring for my practice, and it is difficult to find articulate, well-spoken and truly pleasant persons such as Emily. Consider yourself lucky to have her working on your team.Best regards / Daniel

Review №50

2023-12-15 19:03:46

Don’t do it. They take weeks to correct anything. Very unresponsive even with notice of cancellations still no response three months after notice still Billing us. Couldn’t even get us on the 50th page of Google.

Review №51

2023-08-16 20:23:07

The company will not let you discontinue services. I contacted them prior to the end of the annual contact to let them know I was not satisfied with their services and would like to proceed with cancellation. It was not until 5 months later that I was finally able to get them to stop the auto-charges. During those 5 months, additional and multiple attempts via phone calls and emails were made to stop the recurring charges, letting Ernesto B of PatientPop know that services needed to be cancelled immediately. However, the auto charges continued for months.Finally I received verbal confirmation from Ernesto that service would be cancelled immediately at the end of the current cycle, only to be charged again for the next month. When I called to discuss, Ernesto was adamant that I had understood incorrectly and that I was supposed to be charged for a final additional month and pointed out that I didnt have anything in writing. Very frustrating and disappointing that this is the level of service provided once they find out youre done with PatientPop.

Review №52

2023-03-01 22:26:39

Have been with them for years and initially seemed to be genuinely interested. Representative on a call was told they are encouraged to up-sell their other add-on products. They seem interested in running your credit card monthly but then doing minimum to meet performance they promise. Would not recommend

Review №53

2023-08-31 00:14:24

Patientpop is a scam! I paid $500 per month for 10 months. They built my website and messed it up. The backlinks did not work. The popup covered the entire front page. They posted password protected videos that I did not authorize and refused to give me the passwords. I wrote 50 emails to customer service. Each time they said they fixed a problem a new problem would occur. When I complained and told them I want to cancel my account and get a refund, they trashed the website that I paid to have them build. The refused to give me the password to make changes on my own website. They did an organic SEO and got me first position for 50 keywords. Unfortunately the keyword analysis showed 1-10 searches per month on each of those keywords. I am taking them to court to get my money back.If you dont want to get ripped off, avoid Patientpop like the plague.

Review №54

2023-08-17 02:02:09

Amazing service,thus far! I cant wait to see how my practice grows from the work and dedication everyone on the team put forth on my behalf. They took my vision and made it come to life!!! I am honored to be apart of the patient pop family!

Review №55

2023-07-17 20:23:07

I am extremely dissatisfied with the service I received from the companies PatientPop and Tebra. From the beginning, there were numerous communication issues, with delayed responses and unhelpful customer support. The promised features and functionalities were either non-existent or malfunctioning, leaving me frustrated and unable to effectively utilize the services. Furthermore, the lack of transparency and accountability in addressing my concerns only added to my disappointment. Overall, my experience with PatientPop and Tebra fell far below my expectations, leaving me dissatisfied and unwilling to continue any further engagement with their services.

Review №56

2023-04-21 17:41:11

PatientPop is the worst website development webhosting company that I have ever worked with!! They take weeks to get back to you. It takes 2-4 weeks to get a meeting with them. All they want is your money. Their annual subscription rate is terrible, it should be month to month so they have to earn your business every month. We canceled our contract with them, BUYER BEWARE for sure!!!

Review №57

2023-09-06 17:03:50

Professional company that is filled with excellent people who are genuinely willing to help you and your business become successful. I have already referred a friend who signed up and is already onboarding! They have earned my trust!

Review №58

2022-11-17 20:17:38

I met with Patient Pop and they seemed impressive but were misleading in the service they actually provide. I had already paid to have a website built and made it clear that I wanted the SEO to improve business. What I wasn’t told is that they would be completely building a new website which would sideline my business temporarily. I cancelled the service when this became apparent and prior to any work being done. Roughly two months later PatientPop began charging me for services that were never rendered. When I contacted them my emails were ignored.Update - I replied to the customer service as requested below and received no response. Consistently unprofessional.

Review №59

2022-07-28 01:46:07

Patient Pop has been fantastic for my practice. The best money I have spent thus far, as a matter of fact it is all the marketing I do. They have been spot on from the start. They have been responsive and timely with my concerns. Michelle Trankovich is always delightful to interact with and she really knows her marketing stuff. She is a pleasure to work with and her professionalism and work ethic are beyond what I had ever expected. I love the patient surveys they generate and their system and portal are very easy to navigate. If you want to start or boost your business call and ask for Michelle. I highly recommend patient pop!

Review №60

2023-04-12 17:39:55

Horrible customer service. We have worked with Patient Pop for almost a year and it has never improved despite their promises and our complaints. They give you a project manager for 90 days, then leave you high and dry. It takes several weeks for anyone to respond to your requests for help no matter how minor the problem. We still cannot be grated access to our Facebook page that we paid extra for - and it’s been six months! We only hung on because of what they promised to delivery from an SEO standpoint, which after one year we can neither confirm nor deny their influence. In this industry you have to move quickly and Patient Pop is not a good partner. Avoid frustration and wasting tens of thousands of dollars and go elsewhere.

Review №61

2023-04-27 14:19:57

First, I NEVER write google reviews (as you can see from my profile), so its fair to say how unsatisfied I am to do so. PLEASE TAKE THIS AWAY FROM MY REVIEW => DO NOT WORK WITH THEM. 100% WASTE OF MONEY. DONT TAKE THE RISK. Instead get a good website developer with strong SEO skills that actually listens to you. Youll be much happier and have a much better product.Why does Patient Pop suck? Likely because they were bought out by another company and laid off 20% of their original staff. The result of going more corporate has been a decline in customer service and product quality.Why should you NOT work with them? Well Ive had two clinic websites made with Patient Pop, so I am very familiar with their product. The first website was ok, but their algorithms stopped working and it didnt bring our clinic more patients while costing us $1500/month. Whenever we contacted them for support they either didnt answer or failed to make the website edits we ask for. Before figuring this out we started working with them to make a second website and this was the straw that broke the camels back. Weve been working with them over 5 months, paid multiple months now, and still dont have a published website. When they wanted to launch the website, it wasnt ready at all. It had old website content that I had asked to be changed months ago. And when we contacted to cancel our service last week, the soonest they could meet with us to discuss was 18 days later. Well be are asking for a full refund and going our separate ways.STAY AWAY FROM PATIENT POP!

Review №62

2023-02-17 16:34:23

Our experience with Patient Pop over the past 2 years has continued to decline month over month. Here are some of the issues we have had to deal with on a regular basis.1. Submitting support tickets usually ends up with broken pages across our website. Many times, the pages that ended up broken where not even supposed to be edited. These issues have led to significant loss of funds to our business i.e., Links to our store being deleted for no reason. Package, and appointment link pages being replaced with old versions of the website.2. Staff handling support requests that they obviously do not have the required skillset to handle.3. Having no access to your own assets, not being able to make quick, simple changes such as for last minute promotions, or fix or change something simple such as a broken link or change a link.3. Being blown off regularly and told a ticket will be taken care of in 24 or 48 hours only for weeks to pass by requiring several phone calls to push the ticket forward. We have had simple tickets take over a month to complete.4. Renewing contract without permission. We have emails confirming that we did not want to sign another 12-month contract, only to find our contract renewed using an unauthorized e-signature.Overall, we highly recommend that your practice find other options such as a managed server and web team, so you stay in control of your own assets, and bypass these issues. We will also say, the customer support team are nice to deal with, and respectful. They just seem to have a poor management system and are put into roles that do not best match their skillset. We feel bad for them in most cases. Refer to the BBB reviews as well, google reviews are biased since many one-star reviews can be deleted.

Review №63

2023-03-30 16:44:46

We are very unhappy with Patientpop services. It has been a real PAIN to get them to make the changes we needed to make to our website, no increased business after 1 year of working with them, and now that we want to end our contract, they said theyre taking down our website and well have to create a whole new website at our own expense. Ill only recommend them for content creation. Thats all!

Review №64

2023-06-07 23:56:02

I never write reviews on google. But their service is very shady(like what other customers say). I inquired about their SEO service and had a meeting with them. In the beginning of kick off process I decided not to proceed with them(Never signed any contract). I clearly told different reps that I do NOT want to proceed with their service. The manger informed me that cancellation request has been processed and since there was no official kick off of the service, there wont be any charge. A month later, I receive an invoice from them! I honestly dont know if their SEO service itself is great or not but the way they handle the business with their customers is disaster. Im just waiting for the charge to be confirmed(it was charged just today so its still pending) so i can file a dispute with my credit card company and put them on block list. I am going with different company for SEO service. If you are thinking about SEO service, do a little bit more search and you will find different companies that are more honest and tells you everything upfront whether it would be a good marketing investment or not.

Review №65

2023-01-21 16:41:57

MULTIPLE ISSUES! Do not work with Patientpop if you’d like to grow your new/small business. I haven’t received any new clients since Patientpop came into the picture. Received less than one inquiry a month. They haven’t sent a review survey to any of my current clients in 9 months!! That was a huge reason I contracted Patientpop-to boost my SEO presence. They messed up implementing a payment system on my website. I had to have all my clients go back to paper based after I gave them a start date for online payments that Patientpop provided. They are very difficult to get resolution from when you show them the issue they have made. What was supposed to be hiring a company to lead me forward turned into me having to correct all of their mistakes.-Dr. Ahrens

Review №66

2023-03-15 22:53:53

Small business owners, stay away from PatientPop. They will cheat you by charging thousands of dollars and providing no results. My advice is not to think twice about it. I have never reviewed anyone online before, but my experience with them was terrible and unfair. I lost thousands of dollars and an entire year with no outcome. They committed fraud and wasted my time. I am planning to sue them. Protect your business and stay away from them.Do not trust these people! Do not give them access to your online profiles, Google page, or your practices EMR.PatientPop is one of the most disorganized organizations I have ever worked with. They are dangerous, so do not think twice about it.

Review №67

2017-01-07 14:28:20

I worked with PatientPop to create a modern website and booking system for Allegra Dental Center in Fairfax, Va. PatientPop has helped to improve our SEO and the account team (Emy!) always go the extra mile.

Review №68

2023-08-23 23:29:12

We used them to build our website (feel free to check it out!) and we loved them!! They were fast, efficient, great at communicating, and were super helpful and nice. Would recommend!

Review №69

2020-08-24 18:55:47

We have been using PatientPop services for a little over a year now, and I have enjoyed pretty much all aspects. We are receiving a fair number of new patients each month, and gaining more positive google reviews! Our visibility has improved a lot as well! We LOVE our website and LOVE the PatientPop support team! They help me with updates I like to add to our website every month and they get my updates completed within a timely manner. Also, I think its important to share that I didnt see any alarming changes with anything during COVID pandemic. They stay on top of helping their customers, and is a GREAT option for increasing new patient volume, improving reviews, and visibility within Google! 10/10 would recommend! Thanks PP!

Review №70

2021-02-12 17:21:45

Our practice signed on with PatientPop 6 months ago, and everything seemed great at the start. Theyve got a great pitch and sales team! However, once we implemented their service, there has been non-stop issues. They do a few things well, but overall their customer service is TERRIBLE! Almost every fix or change that they process, they seem to break something else. Some stuff is common sense, yet theyre quick to copy/paste material without reading through it (like updating a phone number but failing to update the actual tel: link). Ive had to resort to calling in every time I need a change so I can hold their hand through it to make sure they do it right.Its also very clear that their website and features are template based and theres a ton of things they CANT or REFUSE to do. They clearly dont have access or control over the code for their website, otherwise theyd be able to process some of the SIMPLEST requests.If you have a small practice and only need a very simple website, then go for PatientPop. Otherwise, steer clear! Theyre very affordable, but you definitely get what you pay for.

Review №71

2022-10-21 00:13:09

My partner and I own a medical practice. PatientPop customer service was great in the beginning. We referred three other doctors, who signed up with PatientPop. We were supposed to get credited for two referrals, but nothing happened. When my business partner contacted Blake about the credit, he said hed get back to her. That was almost two weeks ago. The other doctors we referred are having issues with their websites and customer service is not getting back to them. All four doctors are now searching for different company to use.Update: After complaining to PatientPop about their service and billing issues, they promised us three months free. Guess what. We were just charged the full amount. Not expecting them to fix this for us, so we have no choice but to replace the credit card used for charges so they cant charge us again.

Review №72

2021-06-07 15:16:32

Worth the money! Great marketing and website design. PatientPop has provided many leads bringing a great deal of new patients. They are easy to work with and get things done quickly. We have significantly improved on Google and website patient reviews!

Review №73

2022-09-22 11:42:17

Creating blogs on various subjects in Urology has given me the ability to offer public service announcements in different aspects of what customers are looking for. It creates a professional edge second to none and having this service has elevated my practice to a different level in the community. The service has been excellent and exemplifies the great professional partnership that this company, Patientpop represents. This is a time consuming service that many professionals don’t have time to do, but really adds to the quality of care and community impression of my practice.

Review №74

2022-09-21 22:47:40

Patient Pop has been fairly good as far as we can tell. I recently had a new customer that said we came up in position two which is excellent. Website changes I wanted to have done have been taking a bit longer than I would like to so far.

Review №75

2022-08-12 17:51:50

I was skeptical of PatientPop at first. It’s promises sounded too good to be true. I decided, however, to give it a chance for a few months and see what could come from it. Yes, it took 6-12 months before I saw a significant difference in my practice. The service has been great, patients can find us much easier now, and they are very receptive to constructive comments that can make the service better. Julia Bortolazzo is my rep, and she has been more than extremely helpful.I have recommended the service to other physicians who have relayed their experiences back to me.Keep up the good work people.

Review №76

2022-10-26 13:19:02

I used Patient pop for a year - they worked well... but you dont get to keep your content. After termination of the contract (you have to do this months in advance) they said they would give me all the information to access the accounts they created on my behalf and close out anything that is needed so that I have access to the profiles they created... but its been over a month since termination and now I am dealing with issues relating to the fact that they are still controlling my profile via 3rd party contractors and its making it hard to work on my local SEO.

Review №77

2023-02-23 22:14:48

Excellent experience from start to finish, seamless implementation, very receptive and knowledgeable team. Melissa is a great person to work with and takes her job very seriously. Results are beginning to show days after going live. Highly recommend!

Review №78

2023-03-23 18:52:38

If you need a website and SEO service then you will love patient pop. They designed my site around my vision and they communicated with me every step of the way. They will also follow up afterwards to make sure your needs are met even after you launch. I had people calling to see when I open before I actually started thanks to their awesome SEO optimization! Highly recommend for your business needs! Worth every penny!

Review №79

2022-08-02 19:36:42

Were a few months into PatientPop and it has been going great. Their optimization clearly increased our website productivity and increased volume of patients coming from it. They have been wonderful to work with. I am very happy with the results thus far.Dr. DeJoseph

Review №80

2022-12-12 19:48:38

Not a very competent platform to use for website personalization or design service. Customer service is useless! When they get around to solving a problem, a new one develops. It takes days to get a response and if they dont fix the problem, you will wait days and days more to get a follow up response. Our direct contact is pretty responsive but the support and design teams seem to be clueless as to how to design a website or what the customer needs to actually market your product! Do your research and know the limitations.In response to Patient Pops comment below: We have tried every way we can to find solutions and its constant placating. If I thought there were a way to find someone there who can help us I wouldnt have written this review to warn others about even considering Patient Pop.

Review №81

2022-08-01 02:52:18

Patient Pop offers a great product and service. Everyone Ive dealt with has been professional and knowledgeable. Gates Gentry, has been my main point of contact and stayed with me from the beginning all the way through the entire process.Patient Pop is a great company to work with!!

Review №82

2022-07-11 19:04:51

They never stop lying. From day one Patient Pop manipulated us. They sold us the moon and never gave it to us. After they redesigned and relaunched my company website, I could never get a hold of anyone in charge ever again.Everyone who we initially worked with in the beginning disappeared or their responsibilites were delegated to a random person in India.My company website needed to be updated with new services. I agreed to pay whatever for the update and it didnt matter. I waited months and Patientpop never updated my website. I called every week and it was the same excuses every time. Our request kept getting delegated, ignored, and no request I made was ever completed.Before they launched my website, we spoke only to local Americans in Miami but once it launched, everyone we spoke to was from India. The customer service is horrible, they never follow up, they never call, and they never answer emails.Frustrated with their services, I wanted to cancel. Even canceling became an issue. They make it impossible to speak to any manager immediately. Ive only been able to get in contact with customer rep, they act clueless, have no knowledge of the situation, they have no knowledge of how the company operates, they blame someone else for the irresponsibility, and every call usually goes like this...Yes, Im going to contact the person in charge of your case #12345 right now, please hold...Hello, Im sorry the person in charge of this case number is unavailable. Would you like me to leave a message for you and theyll contact you back via phone or email.They never contact us back. EVER! Every request is abandoned and they still have the nerve to charge my company over $900 a month and they never do their job. I have to contact my credit card to cancel the payment because they literally told me they dont know who to contact to cancel my account.They have create a case number just for cancellation of my contract and someone will contact us back. And of course they didnt follow up. Ive never been more frustrated with a company. Do not use this company, theyre trash. Once you sign the contact, they launch your site, and Patient Pop completely abandons you. But theyll still charge you monthly. 🤦‍♂️

Review №83

2022-11-14 19:07:55

PatientPop does a phenomenal job of total website management from creation to maintenance and success measurement. Very responsive to my needs. Also provides good feedback on things I can do to enhance my web presence. I love being able to track incoming calls, page views, search metrics, and so forth. I also love my new ability to add and edit webpages myself without having to submit content to Support. PatientPop keeps enhancing their service and adding new features rather than being satisfied with a good thing.

Review №84

2023-06-27 15:00:15

Started out doing their part but then patient surveys stopped going out. they refused to update the marketing list I provided and expected me to write it out in CSV file. 3000 patients?!?!? After complaining a few times they got better and someone helped with the list. but then in February it all stopped when they were bought out by this new company. No one answers the phone or returns emails ive been trying to cancel for 3 months. Its a scam!!

Review №85

2022-12-10 02:42:36

STAY AWAY FROM PATIENT POP. Marcus Queen the Colorado account manager is SHADY. Told us “we would not get charged until our website is up.” Got charged $6900 when our account was only $2100 BEFORE our website is up.Marcus came everyday bringing food and drinks to our center to get our account. As soon as we signed, GHOSTED us.Contacted him about the $6900 and he saidThis is the monthly contract for the original rate you signed. Once you sign the reduced amended contract we will credit your account for the coming months.Wesley will send over the amended contract in the morning with the reduced rate. He wants to schedule time with you to meet next week to explain how the credits will work.Have a good weekend. We will get it all sorted out.”CREDITED!? How about you reimburse my money and draft the correct amount vs 3-4 months of service UP FRONT!!!!As a small business owner, this is infuriating.STAY AWAY!!!

Review №86

2022-12-08 00:14:08

Dont do it folks! Patient Pop will lure you in with a fancy presentation promising you the world. I gave them 2 years to give me some online presence and nothing happened! Unfortunately, I signed a contract and really couldnt get out of it. Once it finally ended, I could not get any of my website assets! I really should have done more research on this company. I even think some of these positive reviews they have are made up. I tried searching some of the names of the reviewers and sure enough no website of theirs shows up.

Review №87

2023-03-31 18:11:51

I would like to say Thank You to Jesse for bringing great energy over the phone each and every time. Your response timing is unbeatable. The way you acted on the multiple changes we had in such fast timing allowed AHS to get stuff done. It was a pleasure working with you through our journey!

Review №88

2023-03-22 15:21:33

Horrible company! I submitted a ticket for them to re-tag our google analytics account. They told me it would take five days. This is already really slow for an easy task. Called them 4 days later for an update and was told they will get to it in five days, even though I was told it would be done by tomorrow. When I asked why it would take an additional 5 days, I was told that they had something crash and it back logged their ticketing system. Im no genius but this seems like something that should be communicated to customers. Cant get even the simplest things fixed, and were handing over thousands a month to them. Pathetic!

Review №89

2023-03-04 00:27:52

PatientPop created a beautiful website for me, saving me so much time and effort in trying to DIY. Im looking forward to using the features they offer and I know traffic to my site will be great due to their work.

Review №90

2020-08-03 17:16:11

We have been using PatientPop for two years now and they have been great for our practice and practice growth. Helping to facilitate patient reviews has been THE MOST impactful thing on our practice and practice growth in this Internet and social media age in which we do business. Their customer service is helpful and responsive in a very timely fashion, especially with changes to our website when needed. My partners and I are very pleased with our relationship with PatientPop.

Review №91

2024-03-08 18:20:55

Customer service sucks you cant ever talk to someone that can resolve the issues. They are not worth the money or time.!!!! asked for manager multiple times only to be put on hold for long periods of time

Review №92

2024-01-11 22:01:29

What started out great has recently become a disaster of a company since the acquisition of Patient Pop by Tebra. The closest you can get to zero customer service.

Review №93

2023-02-14 14:00:37

PatientPop worked with me to create a fantastic webpage that is easy to use and professional. I am so happy with my new webpage and know it will help my business by attracting more patients. PatientPop get a 5 star rating

Review №94

2023-09-15 18:09:24

This is truly one of the worst decisions I made to market my office. They created multiple GMB pages and couldnt even merge them when we said we did not want that. Waste of my time and money. I wish I spoke to previous Dr. before starting with them.

Review №95

2021-06-03 22:47:28

We have been working with PatientPop for a few months now and are very satisfied with the working relationship and the results of using this company for our website needs. Our new client requests have increased 50%. Using the dashboard to communicate with clients has been very effective in keeping touch with new or established clients. Any issues or concerns are addressed by PatientPop staff quickly and efficiently. I only wish we had found this service sooner.

Review №96

2022-01-14 22:19:34

When we first signed on with Patientpop they were great and we loved our website, but the customer service has completely went downhill. We were unable to add monthly specials onto our site because the turn around time is so long. Now we are trying to move to a new service and I cant even do that because no one will call me back about giving me access to my domain. They had the nerve to call and ask us to add services when they dont even service the ones we have. Really disappointed!

Review №97

2022-06-07 17:59:26

Very beginning was smooth. But after only 2 months running into problems with the website. Lost content, slow to fix. Patient communications is very bland and basic looking. Using another service for communicating with patients that is more polished and professional looking. Online scheduling hours incorrect and wont let me change them myself after asking them to fix it and it wasnt fixed. SEO is overall good but some of my searches, like simple dentist {city} not showing me. Patient Pop came highly recommended by a colleague but right when I signed up that colleague hit is one year with the company and said the service took a sudden nose dive. I thought Id at least have a year of good service, but after two months...already encountering issues.

Review №98

2022-06-28 22:08:46

We have seen a significant change in the number of reviews with using Patient Pop. By making it easy, patients have had such positive reviews. Patient Pop also follows up with my company and keeps us current on services to help our patients. Thank you!

Review №99

2023-11-17 06:20:53

Once they have your business, you get forgotten about... locked into a one year contract. Deceitful. Horrible customer service. We currently have 3 tickets open and no response from their team.

Review №100

2022-01-27 17:27:37

I am really disappointed with Patient Pop. The initial set up and sales call was great, but it went downhill from there. I started having a problem with the website. After three months of talking to the support department, engineering department,, success manager, the issue is still not fixed. It is so hard to work with Patient Pop. It has taken me numerous phone calls, support tickets, conference call, and emails... At the end, the website problem is still not resolved. All I hear from them is they are working on it and they have escalated the issue for three months. I do NOT recommend this company.

Review №101

2022-10-26 15:59:18

I would ask your sales rep a MILLION questions before you decide to go with PatientPop. We asked a bunch of questions, and brought up the bad reviews we saw online, and they promised the world. Two weeks into building a new site, they couldnt do BASIC things you would expect from a website. To the point that they couldnt upload our font, (like what?) and they couldnt or wouldnt fix it.When we expressed our desire to cancel, they literally dropped our account, and I have had little communication from them since. BIG DISAPPOINTMENT!

Review №102

2020-11-11 21:21:57

Our experience with patient pop was perfect. The sales team reached us with a cold call that was so impressive that I signed up for an hour demo. After the demonstration it was apparent this was a tool that I needed to use in my practice. Samara Reed was our liaison to set up the website and the search engine optimization. She worked very quickly and responsively to get our website up and running in less than a month. She trained our team to use all the features of patient pop. She was a pleasure to work with. I would recommend this company to anyone who feels they need help in this arena.

Review №103

2022-11-02 13:41:55

This company is terrible. The support is non-existent. My practice was acquired by a bigger group, I called my rep (I found had left the company) I emailed them many times to inform them of my practice change and discuss, cancelling, merging or some solution... I never got a response. The only thing I continue to get are bills, I ask for technical support, I get a bill. There are many other companies to use. My experience has been terrible with them....still no contact from them thus far (other then a bill)

Review №104

2022-08-04 16:05:34

PatientPops implementation team was awesome. They were able to setup a functioning first class, professional website in less that 2 weeks when others couldnt do it in months.My experience with this company was over the top and near perfect. I cant say this about any other companies that in this marketing arena.My rep. Heidi Williams couldnt have been more professional and knowledgeable!

Review №105

2022-04-21 13:36:34

I couldnt be happier with my decision to work with PatientPop. They have wrapped EVERYTHING that is important to marketing my practice into one package. Prior to this, I was spending double the money and getting much, much less. When I need something, they are always responsive, professional and very knowledgeable!

Review №106

2022-07-29 18:01:52

So far my experience with PatientPop has been nothing but great! They provided the website, made our edits, and the SEO is working. We can make the minor changes on the portal and they have been good so far in the last two months Ive worked with them. Huge shoutout to Mel Mirzabegian for selling the product and cant wait to see our business grow!

Review №107

2021-08-11 19:57:52

Great attention to detail, highly experienced contacts to work with, easy to make changes and my personal contact is always available. Our website has driven exposure to our particular communities and our ratings are visible and PatientPop has helped to increase our ratings by close tracking and survey results. We are very happy! Keep up the great work!

Review №108

2022-01-13 16:37:28

Have worked with PatientPop for a few years now and have had a wonderful experience. Easy, friendly, efficient, incredibly skilled, attractive and informative website management, social media, blogs, SEO. All for the benefits of our patients. Really value my relationship with such a great company. Thank you!

Review №109

2022-07-28 00:09:08

Love PatientPop!! Especially my rep- Michele- she has always been so amazing, honest and detail-oriented with every account set-up and we saw the exact results needed!!! Would forever recommend her and PatientPop to any of my friends in the industry!

Review №110

2018-05-23 21:35:01

I signed up with PP in Oct 16 and have really enjoyed working with them. From the website to the dashboard and all the other bonuses they provide, I have seen my practice grow from my online presence of 0-2 new patients a month to 7-15 new patients a month. The staff is quick and super helpful. They really do what it takes to make you happy and get results. I am now number 1 on google in several categories for chiropractic, increased reviews and google and yelp and patients love online booking. Great team great platform.

Review №111

2022-09-29 18:14:35

I am new to Patient Pop and I have to say- Andrew Milanese is one of the nicest, most understanding, and professional employee I have come across. My group practice is so happy that we found Andrew as he explained everything to us and made sure we were listened to. He was able to address all of our concerns and responded very quickly when we needed him. I would specifically recommend Andrew Milanese to work with if you are looking into Patient Pop. You wont regret it!!- Dr. Ramay.

Review №112

2023-10-16 13:54:16

I’d give 0 stars. Horrible company. Very poor customer support, close to non-existent. Worst experience ever. I had to constantly correct their mistakes on the website. No clear contract, charging me out if nowhere. Stay away!!!

Review №113

2022-07-07 19:23:13

Very professional and everyone was amazing to work with. Danny Fernandez is the best. Danny helped with getting the web hosting to be transferred under difficult conditions from the previous host. I will recommend PatientPop to everyone who want to make their business better.

Review №114

2021-05-10 13:29:26

Our practice really enjoys using PatientPop. Our website is beautifully maintained, our reviews are kept up to date and the staff are all so friendly. Anytime we have a question or concern or just need general updated made to our website, PatientPop is fast to respond. We love working with PatientPop. It has made a huge difference in our practice volume.

Review №115

2022-09-21 18:33:15

If you are reading this review is because you are looking for a platform that can provide your patients and business the tools to stay in touch with your patient at the same time improve your business reputation and bottom line. PatientPop staff are great and easy to work. Our account Manager Suelynn W is Awesome!Thank you,James T AhearnAhearn & Associates Medical Clinic

Review №116

2023-01-03 05:55:59

Do not trust these people!!!!!Do not give them access to your online profiles, google page, and your practice EMR. They take your profiles hostage if you ever have any issues with them.They only department that works properly within this company is the sales department. Good luck getting your issues resolved after you signed up with them. One of the most unorganized organizations Ive ever worked with!DO NOT TRUST THEIR POSITIVE REVIEWS!

Review №117

2021-10-06 16:15:19

I hired Patient Pop almost a year ago to update my website and integrate to my patient management software to allow perspective patients make new patient appointments. They also promised to increase the amount of Google reviews by sending e-mails to patients for one-click reviews. They were unable to integrate into my software and were not able to make the changes to allow the appointments or the reviews. They have generated ZERO Google reviews. They would not let me out of my one year contract. Very disappointed.

Review №118

2022-04-29 14:49:16

Seamless integration of a fantastic website with an amazing support team! They are willing to customize your site and continuously make tweaks to make sure you are getting what you want. I love the huge focus on SEO and the strategy behind it. Great customer support and quick to communicate.

Review №119

2021-04-17 16:06:05

Patient Pop has created the best website I have ever had in 30 years of practice! We are finally ranking in the search engines and or the first time have increased traffic to our site. The website they designed for my practice is beautiful, well laid out and extremely clean. They also make edits fast and accurately. I highly recommend Patient Pop!

Review №120

2022-08-19 20:06:15

Our practice has had a positive experience with PatientPop. We’ve seen improvement in every metric that we set out to grow. Our account set up was seamless and a pleasure thanks to Julia.

Review №121

2022-06-29 20:24:59

They will sell you a dream which will stay a dream !!!No follow through, just want to get you live and kick you around for answers and helpBeen suffering with patient pop since we started and I really hate the experience and each time Ive been promised to get better instead just useless promises without follow through.Today had 2 meetings spent 1 hour on zoom waiting for the tech to log on and start our meeting.No apology no concern just useless promisesSorry to have started my relationship with patient popI would NEVER RECOMMEND PATIENT POP TO ANYONE

Review №122

2022-07-29 15:52:19

I had a great experience with Brian W. who took the time to go over how our practice could grow. Not only did he make things easy to understand (I am not Google Ads, tech savvy, and didn’t know what SEO meant) but he came with solutions that were inhibiting our patient growth. It was easily as if I were working with someone on my team. You want someone who cares about your practice as if they were a part of your own immediate team. Brian’s your guy.

Review №123

2019-08-15 18:55:22

We have been utilizing the services of Patient Pop for almost 1 year and our results have been measurable and astounding! Patients have been able to find our office and have been pleased with the ability to read current and pertinent reviews of our providers. We have specifically been working with Ryan Mays who is personable, attentive and readily available for even the most minor questions. We are excited for the next year!

Review №124

2018-08-13 19:27:23

PatientPop is great! It saves me time and lots of headaches with trying to maintain correct information for our online presence. They encourage and manage our reviews and help us to see what patients have to say about our practice. -- They built us a great website, too! -- They continue to be great, a year later.

Review №125

2019-08-09 16:44:13

Weve been using PP for about six months now with our company and have had great results. We just recently covered our numbers at our Performance Review and were pleased to see improvements in almost every single area. Traffic online is up, more patients are making appointments, and were as busy as ever. The user interface for their software is great, modern, and easy to use.

Review №126

2023-01-02 00:46:08

I wish I could recommend them but we ended up paying several thousand dollars and did not get a single new patient. Possibly, their other clients come up on SEO, or clients of other companies, and unless you are their only client for a service in the area, it’s difficult to recommend them.

Review №127

2020-02-12 02:09:01

Patientpop is truly wonderful. Super organized from the beginning, very responsive when you need them. I love my website and I’ve grown my online presence significantly. Not only have I gotten a ton of new patients but also 100+ google reviews in my google business account. Could not recommend them enough!

Review №128

2023-03-22 03:46:16

DO NOT USE. Took over two months to make a simple website with more mistakes than I can count and deadlines not met on their end. Attempted to charge me for two months of service prior to me even having a service through them. Hours of my time spent correcting the website mistakes. I wanted to add 1 additional page, took THREE weeks to get a response. It has been OVER TWO weeks since I requested help because the blog link does not work, tele health portion does not work. Today I recieved email that they could not send out patient surveys because they need to reset a password to get into my EHR. This is something they set up but now they don’t know the secret question and answer to get back in. Additionally the phone numbers they gave me for the patient connect did not work for several days causing patients no way to get a hold of us. I could literally go on and on. I am wondering at this point if it’s even a legitimate company.

Review №129

2022-07-28 22:00:49

I need to give a shot out to Brian W. We just started with patient pop and he has been amazing from beginning to end. It is extremely difficult to implement a new program into a dental office and he really made sure the staff and I fully understand all that it offers. I highly recommend patient pop and especially Brian W.

Review №130

2021-08-20 15:00:30

I have been working with Patient Pop for 3 years and its helped my business. As well they are easy to work with and their user panel is intuitive. I recently had a need to add third-party code and it was very difficult. The customer support technician went above and beyond the call of duty to make sure this was done. This included being responsive to daily emails over the course of a few days. He did not have to stick with it like that but he did and I appreciate it.

Review №131

2022-03-20 01:05:10

This service has been a godsend. They created an almost perfect website (only missing item is a chatbot) and moved us to the top with SEO. They also used reputation management to help us improve our google rating to 4.9. We get hundreds of new patients a year, thanks totally to Patient Pop.

Review №132

2020-09-30 14:19:02

Although we started this partnership eager and excited to work with PatientPop and its staff, we were devastated to find that all the horror stories told about the company, were proven to be true. We were very pleased with the initial site that we created with PatientPop, but we very quickly started noticing the drawbacks of working with this company. First of all, with PatientPop you will have no access to your website in terms of editing photos, content, or simply adding a new event or promotion. Anything and everything must be done by PatientPop and therefore you may wait around for days to see a simple fix/addition that could’ve been done in seconds. In our case, beyond struggling to update our own content, we began seeing new changes and additions pop up that we never asked for or agreed to. There were many service links that weren’t actually attached to any content pages, as well as other systematic and structural issues. The worst part of all though, are the hoops you have to jump through to simply regain access to the content you created and have been building on for years if you ever decide to leave the company. We worked with PatientPop for a few years and when we mentioned ending our contract they promised a number of things that were never given to us, like the content pages. We were forced to do this all manually, but luckily were prepared for them to be unhelpful and had started the process early. It truly seems that if you aren’t working with and finding success with PatientPop, they’d rather you not be successful at all. There are some benefits to working with PatientPop of course, but do yourself a favor and use another company that respects you and the content you have created, even if you decide to longer work with them.

Review №133

2020-04-01 18:34:40

I trusted them with my website management and have absolutely no regrets.Change is a hard thing. I am in private practice for over 15 years and had one company in charge of my website from the start until I realized that the current development is requiring more and my guy is just not equipped to handle it.Patient Pop redesigned my website and incorporated features like online scheduling and feedback generating capability.The fact that they constantly work on improvement is a wonderful thing.They know what needs improvement and have designed teams working for it.Love it.

Review №134

2021-02-24 18:43:38

Firstly, I will say that I love our website. It is more than Id like to spend on it, but Im ok with it because the patients like it and it is attracted new patients.My issue is customer service. They are practically impossible to get hold of. They assigned me a rep who clearly knows her stuff but is very unreliable. When I call to arrange a meeting i get no response. I have emailed and called and nobody gets back to me. If I did that in my practice the patients would leave. My last call was 2 days ago and I still havent gotten a call back.Poor form. Unfortunately, this is typical of my experience with PatientPop.

Review №135

2021-11-17 22:29:00

Website design and my process with the design team was great. They were flexible and accommodated my every request. I gave 4 stars because my EMR and Patient Pop are not integrating as promised so scheduling is becoming a multi-step process. Wish I knew this before.

Review №136

2019-10-02 13:31:07

We have increased our total revenue, patient traffic, and profit margin dramatically since joining PatientPop. I highly recommend their services to any physician. The patients really love the flexibility and ease of the online scheduling and PatientPop does a fantastic job of letting the community know who we are and setting up expectations ahead of time so that our patients are well matched to the kind of services we provide. It makes for a better experience for everyone. Signing up for our second term!

Review №137

2022-03-28 16:52:28

Firstly I don’t know why there are so many 1 stars for reasons being delayed customer service. I mean it’s a company and like any other company with high volume of clients it’s humanly not possible to respond to everyone in seconds like most people expect.Not even Tiffany and co does that! For the amount you pay for their jewellery!My experience has been excellent with them since day 1. I have seen a huge growth in my patient influx as well the engineering team has done mindblowing in adding some really cool features to ease patient comfort.Overall I HIGHLY RECOMMEND IT TO ONE AND ALL!

Review №138

2022-08-04 17:41:33

Patient Pop is a great resource for any Medical Practice. They have improved our overall systems with our website as well as Patient reviews. We are very happy with the services provided by PatientPop.

Review №139

2022-07-28 14:04:32

Our practice recently switched to Patient Pop with the guidance and support from Mel Mirzabagian. She set up our initial introduction call and was able to go over all the points that were of importance and of concern for us. As a dynamic Neurosurgical practice in Southern California we were able to understand what Patient Pop could do for us based on the information provided by Mel. She and her colleagues were present throughout our processes answering questions and ensuring optimal use of their platform for the growth of our practice goals. Within the past couple of months using Patient Pop we have noticed a great response not only through our website traffic garnering new patients, but also from our existing patients who believe this is a refresh compared to what we had before. We are grateful to be working with Patient Pop and our practice endeavors.

Review №140

2018-09-13 15:50:01

Patient Pop is amazing! The team is always so kind and friendly and very responsive to our needs. I was very happy with the help we were given for our web design, rank building, our website and any additional social media that helped boost our traffic to make us more visible for patients.

Review №141

2022-08-29 20:52:17

Patientpop created a beautiful website for our practice. They respond quickly when we desire revisions. They are reasonably priced. We love the feature that allows our patients to book appointments online. We also like that patients get an email or text after their appointment that inquires about their satisfaction, and gives them the opportunity to leave a review.2 years later -Excellent Customer Service. Due to the way we have our EMR set up, a customized process needed to be created to interface it with patientpop for the reputation management. Job well done!about another 2 years later -I am really impressed with the blog content produced by the writers. It is usually spot on, but if not, they re-write the content to fit our philosophy and treatment protocols.

Review №142

2023-10-02 19:44:18

Please do not use patient pop/tebra. Since they joined with tebra their customer service has been horrible. You will not talk to anyone, and when you finally get in touch with someone they are not in America. Please do NOT use this company. I am a current practicing physician. Not worth the money.

Review №143

2018-03-05 16:44:45

We are an extremely small primary care office and needed a solution for our website that would not break the bank. PatientPop was affordable and offered a lot of built in options that other companies did not provide. I was surprised at how much more PatientPop was doing in comparison to their competitors. They have a one stop shop for all needs related to website SEO. It is great !They did everything they said they would do, they were fast and efficient and gave our website an updated look with content that would have taken our office months to assemble. Communication has been great, they take the time to answer all your questions.I would like to have more options when it comes to the calendar, but I know this is a work in progress and I expect new features will be added.The dashboard feature is especially easy to use and makes it easy to see all your important analytical data anytime from anywhere.

Review №144

2019-10-29 15:58:39

Ive been using PatientPop for over a year now and it has been the single best marketing/web investment Ive made. It has hugely increased our web presence and new patient numbers. Our existing patients love the ease of self scheduling and leaving feedback. I highly recommend PatientPop!

Review №145

2021-06-22 18:42:15

We started with PatientPop in March of 2021, and after over-promising sales pitch from Chris, experienced poor customer service and complete lack of response from PatientPop. I emailed requests 3 days in a row to their customer support with zero response back. This company is costing us to lose money every day due to zero new business coming in the door. We are trying to contact social media marketing person Salvador, and he is not responding either. I will not recommend it to anyone who wants to grow or maintain their business, I feel that they over-promised and under-delivered. So far, its been a horrific experience. As a doctor, I hired this company to make my life easy, instead I lost sleep at night and barely surviving.

Review №146

2022-08-19 17:27:58

We were referred to Patient Pop from a colleague after their glowing recommendation. Heidi Williams took the time to understand our needs, explain what Patient Pop can do for our new practice, and help answer any questions. We cannot express how fantastic Heidi is! We will definitely be recommending Patient Pop to others, especially to work with Heidi! Thanks!

Review №147

2021-02-03 00:03:59

So far so good! I just joined, but the on-boarding process has been so smooth and easy to understand. Kulsum and Jesse were great to work with. My first appointment booked online and my site just went live less than a week ago! I look forward to the exponential growth we anticipate from having this solid foundation that I never could have done alone.

Review №148

2022-06-24 22:01:37

Billing has been a nightmare. For months Patient Pop was attempting to double charge my account and it took several months to get a person on the phone to resolve this. Finally I talked with someone and it seemed to be about to be resolved and then she disappeared. And then my website disappeared! I am still trying to resolve this but its been very stressful. I miss the days where I could just pay my bill with my credit card over the phone. Since they transitioned to the ACH system, it has been bad. And it is also made worse by the lack of customer service support available to help resolve it quickly. Do they not want my money??In the beginning, I had a great account rep, a beautiful website and people in customer service and billing to call if there was ever an issue. Now I have no account rep, no customer service and no website.

Review №149

2018-02-05 16:48:37

It is not only a functional website but also a powerful relationship-building tool for our business. Patient Pop offers innovative ways to grab attention of viewers and engage them with dynamic, personalized content such as online booking, call now button, appointment reminders, social media sharing buttons while proactively requesting reviews. Our new website has launched only two weeks ago and we already have received 7 patient reviews.

Review №150

2023-01-31 17:30:10

Khadija was fantastic and very patient and supportive. I am not the most tech savy person and she has gone out of her way to have monthly meetings re: performance of our website and to show me how things operate and gain access to folks that are interested in the practice to try to followup with them, even though we are not open for business quite yet.

Review №151

2022-10-04 18:37:09

After 2 years with Patient Pop, I am relieve from web design and updates, SEO, Social Media messaging ad so much more. I recommend especially to small businesses. We are a staff of 10 and nobody is trained to do this job.The staff is professional, quick - they get the job done and take the worry out of this time consuming task. I highly recommed Patient Pop.it is 4 October and in the last 48 hours, I have updated many areas of my website. Convenient, hassle free! I get what I want when I need it.

Review №152

2023-10-04 20:46:57

DO not sign up for this service! They will charge you and make you jump through hoops to cancel and upon doing all of this they will still not stop charging you even upon honoring your contract and all their stipulations. proceed with caution

Review №153

2024-04-06 17:50:47

The person who answered my questions about interrupted service was accurate and honest!

Review №154

2021-03-21 21:20:44

I have signed up for patient pop for past many months. Initially when they want you to sign up they are very attentive, make big promises. Once you sign up with them, good luck with customer service. They do a good job with SEO but thats it. You keep calling them and emailing them, no one ever returns your phone calls. I have now been trying to reach them for last 1 month, no response. My website needs things fixed but no response. I am thinking about terminating my contract with them.

Review №155

2022-08-18 01:40:37

We have loved our experience with them! Heidi has been amazing to work with, a true talent, passionate about what she does, client focused and we are grateful for expertise. We look forward to an ongoing partnership!!

Review №156

2019-12-19 12:07:42

This may seem like an odd review, but I do feel like PatientPop is professional and has ethics. Unfortunately, their services were not a good fit for me as my practice goals would’ve been difficult for any web/SEO company to easily meet. They thought they could do it, but it didn’t work out and the reason I am still giving them a five star review is that although I had a one-year contract with them they were willing to terminate the agreement early, because I did not see that my goals were being met. Most companies would have told me that a contract is a contract and I would not be able to terminate. Kudos to PatientPop!

Review №157

2020-12-01 16:57:32

Patient Pop does a good job of managing reputation on Google, SEO Optimization and setting up our Website. Only criticism I would have is that its been hard to get in contact with them, and their follow up was not very good. Now that Ive finally contacted them, Im satisfied with what theyre accomplishing.

Review №158

2022-05-26 21:07:05

I have just had such a great experience with Marko and his team at Patient pop! Marko was helpful, answered all my questions and gave me suggestions on growing my practice! I am looking forward to showing off my new website and seeing more patients come through the doors so we can do what we are passionate about!

Review №159

2021-04-21 21:17:38

Patient Pop has been working with me transitioning from another website manager. They have been very responsive as various issues requiring attention have been identified. I anticipate that once the site is fully up and running to my satisfaction that their management and search engine optimization will enhance the effectiveness of my website.

Review №160

2021-01-16 20:24:12

Patient Pop has created a great website for my business. They were very responsive to work with and kept going until the job was done. They made my modification requests live within a few hours so I could see it and work out the bugs immediately. Nice Job

Review №161

2022-09-29 16:52:25

Expensive service but seemingly quality work. I have signed up about a month ago to redesign and optimize my web site and drive more patients to my medical business. The results are just starting to trickle in and so the next 3 months wil be the test as to how the redesign and SEO affects my business.

Review №162

2022-03-24 21:10:59

Received a call from Gabby at Patient Pop regarding their product. While I appreciate her enthusiasm, I didnt appreciate her backhanded comments about me being so difficult to get through or when I told her to reach back to me in a month, because we are currently short staffed. She then said are you really short staffed or did you just say that to get me off the phone. I currently have two close team members in the hospital and did not appreciate her comment. While I understand people will say things to get solicitors off the phone, if you want my business you should probably keep those comments to yourself. For that reason, I will not work with Patient Pop.

Review №163

2023-01-26 07:05:55

I am a long time customer of patient pop. it started out really good when they were a scrappy start up. They answered questions, tried to innovate, and cared about product. they were recently bought out or changed their model. customer support very hard to get to (emails dont get acknowledged). No call backs. mid day calls to office say we are closed. total breakdown. I am using this as my 8th attempt to get someone to call back. feeling stuck and helpless. what happened to patient pop?Update 1/25/23: They called me back and listened to my issues. They made the appropriate corrections and established a pathway to communicating directly in the future. I am made whole now. And I appreciate it.

Review №164

2023-12-07 15:53:13

DO NOT USE THIS COMPANY! The worst experience I’ve ever had. So dishonest. Overcharges your credit card and never follows up. Save your money please!!!

Review №165

2022-09-07 22:57:25

I read another recent PatientPop review that pretty much hits the nail on the head---there are A LOT of over-promises that never deliver (especially for the cost!). Signed up for PP in 2020 and the initial on-boarding, website production/optimization and support were all quite good. After going live with our site, things went downhill. In a nutshell:--When we signed up, PP didnt support our EMR but they said they add EMRs constantly and that ours should be supported VERY soon. Two years later, still no support...--Without support for our EMR there are several services that we were never able to access (but continued to pay for), like online appointment setting.--Once our site went live, making updates is an arduous process (going through the black hole of customer support). You cant make changes on your own because they use a proprietary platform. Sometimes updates happened timely, most times, not.--Once our site went live, they were basically ghosts--except when they send automated sales emails to try and get you to sign up for more services (services we couldnt even access because of lack of support for our EMR!). Very impersonal interactions (one size fits all) that make it pretty clear they are interested in selling ad ons, and not interested in understanding whats best for your individual practice.--Our site went down a few times due to AWS glitches.--Once we decided wed had enough, the off-boarding process was swift (in a very condescending way)--and I experienced what felt like deliberate holes in communications vital to a smooth transition to another web host. For instance, I was paying for GSuite emails through the PP system and PP failed to let me know the email transition instructions and actually LOST the necessary super-admin login info to make the billing update through Google. It took 2 weeks and like 3 people to figure it out. In the meantime, we were on the cusp of our emails going down. So stressful and uncool. The irony is they continue to try to bill us at the beginning of the month since weve cancelled. Ridiculous.Net-net, there are several other services out there (even dedicated to medical practices) that are MUCH less expensive (we are now paying 1/3 of the PP package), use WordPress as a platform (so you can make your own changes if you want to), have more responsive customer support, dont send you a ton of automated sales emails, and use non-proprietary systems like Google to maintain stats and other marketing tools. Are these web host services ever perfect--NO. But for our needs, its great to have a bit more control and not to be over-paying for under delivered service. (Mic drop)

Review №166

2018-08-14 12:24:10

My boss signed up for PatientPop after getting a few bad reviews on Yelp/Facebook. I was wary about the process at first, but our Implementation Manager (Andrea) was very knowledgeable and patient with us. My boss is not always easy to deal with but she handled him without missing a beat. Weve only been customers for a little while, so I dont have anything major to report on the service that PatientPop offers, just yet, so I will come back and update my review after a few months. I just want to give kudos to the team that weve worked with this far, everyone has been amazing and very professional.

Review №167

2020-11-20 01:49:34

Very happy with what PatientPop has done for my office. Was referred them by a peer and even though I just started using them when I first opened up, I am already seeing more people find the website they have created useful for booking appointments, or finding my office. Highly recommend them

Review №168

2022-08-19 17:28:59

As an outside operations and business development consultant who has worked with dozens of multi specialty medical practices over the past decade, I’ve always found PatientPop to be great to work with, highly reputable, and a company that partners with my practices to produce great outcomes and returns. I’ve worked with Julia Bortolazzo for my entire experience with PatientPop, which has transcended the last 5 years. She is, hands down, the reason I’ve had such a great experience and partnership with PatientPop. Thank you PatientPop and Julia, I look forward to continued work with you!

Review №169

2019-06-13 17:09:37

We just started with Patient Pop. Our website is great. From start (inquiring about the service) to finish (launched) it has been nothing but a great experience. Being busy with little spare time, they have been awesome at communicating in ways that are convenient and efficient. Even when inquiring about the service they werent too sales-y which we had run in to. Basic cut to the chase with the info we needed. So far, so good.

Review №170

2022-08-12 17:12:24

Patient pop has been great for our private practice and setting up all our doctors and increasing our ranking on search! Julia Bortozallo was awesome and made the whole process for us as smooth all possible without interrupting or slowing down our practice.

Review №171

2021-09-11 13:52:41

Responsive and focused to staying on task to create the type of website that performs the best way to benefit your business. The team kept right on a very strict time- line to make it happen and with great accuracy. That are very focused on on- line reputation management and SEO optimization and do all they can in the background to maximize that information. Additionally, they manage a blog attached to my site with the constant addition of original ( not copied and pasted) information to help in elevating my organic rankings.I’ve worked with 2 other website companies, and in comparison, this team is amazing in doing all they can do to maximize performance on my monthly investment.

Review №172

2019-07-12 17:57:01

These folks are All Pro! I highly recommend. Detailed oriented, but incredibly delightful to work with. Theyve really done a great job of re-mapping my website and content, and establishing pathways for continued improvement. To be honest, I put them off for two years because I thought it was millennial tech hype, too much sizzle and no steak. I didnt buy in right away, but having spoken to another surgeon who had been on PatientPop for 18 months, I saw her glowing Google reviews, contacted her, and she convinced me to Just Do It. Before the site even officially launched, patients were Popping thanks to their e-mail campaign and strategically placed content in social media. Austyn and her team did a superb job of gracefully executing the transition, and I trust that the other team members will engender continued confidence as we progress to different stages of development. I would recommend that you cooperate with the requested information needed such as photos of your practice, staff, user names and passwords of your sites such as Google listings, etc. The more building blocks you give them to assemble, the more satisfied you will be with the product. Finally, something that works!

Review №173

2019-09-13 12:25:13

We have had amazing results in just the first month of using PatientPop. Every step of the way was very organized and every member of the team professional and excited about helping you achieve the best results. I would recommend this service to everyone!

Review №174

2021-04-30 21:58:39

I am beyond disappointed with the PatientPop services. Not only did they not do anything while we had them, but when I went to switch providers, they did not fully release us from AWS, therefore my new provider cannot get our new website launched. I have made 5+ phone calls to them with no resolution, only placing blame on other parties. Our companys website is now down and affecting our patients and finances and I am having to fight daily with them to make 1 phone call to Amazon Web Services. This is ridiculous. Be aware of doing business with them, they will make leaving a nightmare!!

Review №175

2021-06-21 18:13:38

PatientPop team is Awesome! Great group of talented professionals, that know their jobs and work hard to help their clients. Our company is so happy that we found them and are partnering with them in working towards our success.

Review №176

2023-01-26 20:56:14

They always process my requests on time. They communicate to me their new updates and new services, how we can improve our marketing and website. Very very pleased. Thank you Rachel and Salvador.

Review №177

2022-08-19 17:43:25

We have had an excellent experience with PatientPop. Heidi could not have been more helpful in getting our PatientPop services both established and running efficiently without any issues. Grateful to Heidi and the entire PatientPop team.

Review №178

2022-08-19 17:34:04

Before I met with Heidi Williams (my initial PatientPop contact), I had already met with several different companies that claim to help medical practices achieve their goals. What I noticed from Heidi right away was that, unlike the other companies that I had met with, she actually understood the ins and outs of both the product and how it was going to make it difference for our medical practice. At the end of the conversation, I was convinced that PatientPop had the potential to help our practice grow, due mostly to the conversation I had with Heidi. If Im being honest, PatientPop has worked a little *too good* since now the phone is constantly ringing off the hook and were booked out several months for new patients. (The staff is a little overwhelmed!) Thats obviously a good problem to have, but I would say fair warning to other medical practices out there, get ready for a massive flood of calls and lots of interest! Thanks Heidi!

Review №179

2019-04-06 13:24:30

Everyone I have encountered has been Detailed and organized with Clear goal setting and follow-up plan laid out by each team member I’ve worked with. Austyn has been exceptional - Very responsive with quick recommendations and changes. I was pretty nervous to switch websites and ad word services because I was very happy with what already had. But I couldn’t pass up the reputation management and patient satisfaction survey offerings. I’m really excited to see the outcomes!

Review №180

2018-06-15 13:36:30

Patient Pop has been a great asset to our office. We have an attractive and modern website, and are getting a lot of business and traffic from it. Our rep Eric is also very knowledgeable and has great recommendations based on our needs. Very happy so far.

Review №181

2017-06-27 17:54:55

PatientPop is awesome! Their team is organized and thorough. From the moment that we were committed, the entire process was seamless! They finished our project under a short time frame as they promised and delivered outstanding results. I highly recommend them!

Review №182

2018-02-12 22:04:22

The people at PatientPop have been great to work with. They designed an amazing website for us and which has helped significantly with the growth of my practice. They also follow up with us to ensure that everything is going well and to give us recommendations for ongoing growth. I highly recommend this company.

Review №183

2023-01-11 06:54:36

I was informed that my rep was no longer with the company AFTER I called, texted, emailed, etc. There was NO ATTEMPT to contact me to let me know beforehand and as a result of poor communication on their part, I requested a cancellation of my contract subscription. No website, no marketing, no anything was done but yet I was still charged just yesterday. I dont even have access to their portal but was charged. This place is very disreputable and I am very unhappy with the company.

Review №184

2023-11-09 17:01:01

Japantown Dental is a excellent Dental Office, staff is friendly, Drs are excellent, office is very clean atmosphere is really good. Thumbs Up

Review №185

2021-09-29 20:02:51

Literally one of the worst companies to work with, ever. Not only do they hire many incompetent people on the lower end, they tend to hold companies hostage by not allowing transfer of ownership of accounts (i.e., Google Analytics) after a company has finished with them. Generic and cookie-cutter as a template for website building and social media marketing and incompetent and overpriced for what they provide, along with being unethical. Furthermore, they not only trashed our GA accounts after we left with them and refused to transfer ownership, but they also somehow added 40 accounts to our marketing account and allowed us access into a number of other businesses as well, which Im certain the business owners wouldnt be terribly thrilled to know. Terrible. Dont even consider signing up with them unless you want endless headaches.

Review №186

2023-10-12 17:23:03

One of the worst services you could receive. I have been a customer for 5 years and its been awful. Horrible costumer service. Avoid them at all cost. Find another digital company for yourself. Their right hand is not talking to their left hand and they charge good amount of money. With every problem they open a case and the people who are supposed to get back and fix the. problem, never do their job!

Review №187

2023-03-16 01:32:46

This is one of the worst companies . Their employees are incompetent and careless, and they act like thieves who are only interested in taking your money. I strongly advise people to stay away from PatientPop in order to protect their businesses.

Review №188

2022-11-19 03:13:48

Ive had nothing but the best experience with Patient Pop. Anytime I had an issue they were more than happy to resolve it and I have seen nothing but improvements and growth in my business since I started working with them

Review №189

2018-02-16 16:09:53

We’ve had an amazing experience with PatientPop so far! Within 21 days, we had our site published thanks to the incredible work of the PP team. They kept us on track, updates requests instantly, and never said “we can’t do that.” In addition, our site is now SEO optimized and will have a far greater chance of making it up the search engines than ever before. All this for a very affordable price. We have only been on the platform for a week now, and there are already three additional reviews to bolster our reputation. The team is now focused on helping us achieve our marketing goals after launch, which include optimization with our social media sites. As you can tell, we’re very excited about this new partner in our business and anyone searching for peace of mind should give PP a good go!

Review №190

2018-11-20 23:30:45

PatientPop has been fabulous to work with! Our customers can find us and schedule more easily than ever. The tech support is great -- they are very responsive to our needs. Highly recommend!

Review №191

2022-11-05 10:35:48

I started patient pop October of 2021. It took them till November to go live. They charge me all the way up to today with automatic draft from my card. Now they are saying I owe them from back upaid invoices today (11/4/22), a whole year later. Talk to the account department and its nothing they can do because they only collect the payments. They I need to speak to my Rep Stephen Archer. Then they said that they had problems with the billing system. They still having problems because they are charging me for stuff I already for. I hope this message gets to the right person. Been reading other reviews and Im getting scared. Im assuming they just auto renew my contract, because Im having a issue with not them for almost a year . I just got charged on my card twice. $1000 one day and $2167 the following week saying I owe them from previous months. They have me owing them $13,000.00 when I have auto pay. Then I have EMR services with Kareo. I suppose to have some type of perk because they integrated with Kareo. This is going to be a nightmare 😫

Review №192

2021-05-14 20:41:56

I am very impressed with how great my new site turned out. My implementation team was amazing and they really understood how and what I wanted my site to look like. They also made the transition super easy and quick. Highly recommend them!

Review №193

2018-04-10 22:35:48

I dont think that there are enough characters available for me to tell about how satisfied I am with my PatientPop team. Every single time that I had a change to the website, it was immediately addressed. I mean, IMMEDIATELY. I was on the opposite side of the country and even with time zone differences, my emails were responded to in a very timely manner. If I called my team and they didnt answer, I got a call back before I even could leave a message. I could not be happier with this service. We went live today and the phone has been ringing off the hook. The response has been amazing. My receptionist came to me the first day and suggested that we needed another employee to field the calls. What a great problem to have! I wish that I had found this service years ago. This is service the way it used to be. My team knew what a customer was. They were courteous and polite with responses (even when I was wrong) and never made me feel uncomfortable about not being technologically savvy. I highly recommend PatientPop to any physician that wants to build their practice. I would give 10 stars if I could!

Review №194

2018-06-30 09:04:19

I interviewed many website companies before choosing Patient Pop! They impressed me with their very knowledgeable, caring, and young energetic team . They are very professional . My account manager, Chloe, is always available to address any comcerns . They have helped me increase my new patients a lot. Couldnt be happier with them and look forward to continuing to increase my online presence with their expertise ! Thank you !

Review №195

2018-05-14 01:11:05

I started my dental office over 2.5 years ago. We had a website that I managed myself. It was free, but not something I wanted to do after working on patients all day. We decided to hire PatientPop to take over the responsibility. I couldnt be happier. Liezle Lingasin and her team have been amazing. The website looks great and our monthly phone conferences make sure we stay current. As a practice owner, we have to make decisions on what to spend money on and what can wait. Your website CANNOT wait. Its your first impression of your brand. One of the best decisions weve made to date was to hire PatientPop.

Review №196

2020-08-10 15:22:36

I recently signed up with PatientPop to try and enhance my website as well as SEO. The whole process joining up is well thought out and planned. A schedule of different people with PatientPop was set up and everything happened as planned. I was impressed by the caliber of the people working at PatientPop and look forward to seeing positive results.

Review №197

2019-04-16 20:43:15

Wonderful service- after signing up, they came in and walked us through every step. Any question we may have had, they were right there with answers, very helpful and genuine staff. Weve not had any marketing/ social media in our 14 years of business and PatientPop has made it all come together for us!

Review №198

2021-06-08 16:32:27

The only reason we hired Patient Pop was to bring more patients into the practice. Our experience has been a complete fail. Very unhappy with the results.We were not getting many reviews from patients. WE realized one of the reasons was when you try to do a review on a cell phone there is nowhere to click to do the review. When you try to do a review on a computer some of the time the burgundy bar at the top of our website sometimes is completely blank and does not have the option to do a review.When we elected to have the calls monitored and had a phone number other than our phone number on the website initially it was a terrible automated voice. Eventually it was an option to record our own voice message. When we set this up we had the issue that when a patient called that number there was no way to leave a message-you could hear our message but there was no”beep” to leave a message and it just would replay our message over and over again. We discovered this because patients would text us saying we are unable to reach your office. And those were our existing patients. We have no idea how many new patients tried to reach us through the Patient Pop phone number. When we reported this issue to PP the answer was we will get back to you in 3 to 5 days. This is totally unacceptable. When PP makes a mistake it should be fixed immediately. In addition, the phone number on our website would change numbers. There are at least 2 numbers we see. Both of which did not work correctly.PP completely leaves you on your own to find the problems with your website or worse, your patients to find the problems. Makes our office look unprofessional. When issues are reported they either fail to fix it, or say it is fixed without testing that it actually was fixed, and again our office and our patients have to discover the issues. And AGAIN I have to create another ticket.We have had this phone lead issue going on for 3 weeks now, when I ask to speak to a supervisor no one responds and no one reaches out. There is no one contact person you can speak with to be able to track an issue. Each time you call, you speak with a different person and you have to explain your issue over and over again. It is extremely frustrating considering the amount we are paying each month for services. It seems all our issues are basic functions of the services they offer, so I do not see why there is such a delay with resolutions, most of which never even come to a resolution. Also, our phone lead issue ticket was closed yet we were told they were still working on it. The only way I discovered they had closed it was by calling for an updated status. Other than that I would have assumed they were still working on it. No one called or emailed us to tell us it had been closed.All in all, our experience with patient pop has been a complete failure. We are a doctor’s office and we have many things to get done daily. We have spent so much time trying to deal with patient pop that it has taken away from our other daily office tasks and business flow. It is completely unacceptable the amount of back and forth you go through with this company.

Review №199

2022-12-13 11:18:07

My experience this far has been positive feedback and support with my direct account manager. Private practices like mine benefits from an experienced marketing professional who understands service, health, and targeting the right audience.