Presentation on Map Reviews Nearby

OC Animal Care in Tustin

3.5 (199) 1630 Victory Rd, Tustin, CA 92782, United States

Categories

Animal shelter

Location on the map

Tustin, Orange County, California, US

Phone: +1 714-935-6848
Site: https://ocpetinfo.com/

Opening hours

Monday:Closed
Tuesday:8 AM–5 PM
Wednesday:8 AM–5 PM
Thursday:8 AM–5 PM
Friday:8 AM–5 PM
Saturday:8 AM–5 PM
Sunday:Closed

Edit info

Total reviews rating 3.5

199 Reviews for OC Animal Care 2024:

Review №1

2024-05-26 01:23:46

This shelter is phenomenal! They take such great care of these animals. I adopted my little best friend from here a year ago and couldn’t be happier. I’m sad to see low ratings simply because entitled people are surprised they need an appointment. Please support this shelter if you’re looking to adopt!

Review №2

2024-06-20 15:37:01

I want to share my experience at the OC Animal Care Center, which was amazing. First, they had hundreds of pets for us to visit and play with before we decided. I think there are many people who are indeed like us, it is hard to decide which one you really want to adopt before you actually see them. We went to another shelter and after waiting and filling out all the forms, we were not able to see any animals because they said that none of them met our or their requirements (a male kitten, suitable for small children, etc.), and if you dont meet the requirements, you cant go in to see the animals.We originally planned to adopt only one because it’s the first time for our family to adopt and my son only liked to have a male kitten. But in the end, we adopted two kittens (a male and a female) because my son changed his mind after seeing the cute kittens, and the staff at the OC animal care helped me relax and make me less nervous about adopting. The whole adoption process took less than an hour, which was incredible based on our last experience.More importantly, we noticed that the kittens we adopted were very easy to get along with. They were not afraid of people and were super friendly. They let us hold them after only one night, and when friends came to our house the next day, the cats would also take the initiative to approach her. I think this is because they were well taken care of before and were mentally healthy. Thank you to all the employees of OC animal care !

Review №3

2024-06-04 13:40:56

A wild duck kept showing up at my work it had fishing line wrapped around both its feet and could hardly walk and couldnt forage for its own food. I called Animal Control when they finally did show up they encouraged me to try and catch the duck which I couldnt. The fishing line was so tight around the ducks feet it was cutting into its skin and they still will not help me with this wild duck. The Ducks health is getting worse and worse. If I did anything to endanger a duck you bet they would be on my case about it but Im trying to help this duck and they seem to not care. I feel very sad about the condition of this duck and the lack of competence by Animal Control in caring for sick wildlife.

Review №4

2024-05-18 09:58:43

We had a good experience. Appointment was required at the time, but we were granted earlier entry prob cuz there was no demand to look at the other animals like cats and dogs.We were able to provide a home for these turtles previously confiscated from a U-Haul.

Review №5

2024-02-08 06:27:55

We are so thankful to have adopted this 86 pound sweet dog from the OC Shelter in Tustin! We named him Moose (Bernard was his adoption name, but Moose fits him better.) After a few months of trial and error (accidents and chewing things up) we are happy to say Moose has developed into a loyal, gentle, potty trained, loving fun puppy that now chews on bones and toys only. He is learning to sit, stay and shake his paw. ♥️ Besides being hilarious, Moose loves our other Dog Dorthy (a Belgian Malinois) to pieces. They are the best of buds. Moose has been to the vet and groomer so now he is super healthy and groomed to look like a cute hunk. :)We really got a great dog!!♥️

Review №6

2024-04-12 02:59:37

This facility serves an incredibly important role and functions to protect pets seized due to abuse or neglect. Volunteer staffed pets get a safe environment and treatment by veterinarians.

Review №7

2024-06-19 22:29:04

Dont take street cats here expecting a free fix then adoption. They WILL EUTHANIZE the animal. Unless if you show money up front, maybe they will reconsider and call you up/ answer your calls. Shelters should be strictly regulated. These people be treating animals like live stock. You know, youd make more money if youd let people adopt.

Review №8

2024-04-15 15:17:01

During the high winds our pet escaped. The staff at OC Animal Care maintain a very up-to-date website that we were able to monitor. As soon as we saw her photo we headed down and pulled up to a beautiful facility with clear signage, allowing us to park and start filling out the few forms to get our girl back. They kept her safe during the storm and cold night, gave her a bath and even treated a minor ear infection at an extremely reasonable cost.It truly felt like reuniting the pet to their family was the highest goal, while treating that pet with tons of love.Also, consider adopting here! While I was waiting there was an adoption event going on. Attendees could walk freely among the dogs and cats that were up for adoption and many families were able to find a new loved one here. The process appeared streamlined and relaxed. If you’re considering a pet, consider adopting!

Review №9

2023-08-07 22:55:07

07.29.23 My first time at OC Animal Care in Tustin and first time to attend an orientation on fostering. Pretty good one hour orientation. I would certainly go back. Staff and volunteers were all helpful. Volunteers were all great because they all seem to enjoy what theyre doing AND theyre helpful to visitors like me. Ive never owned a pet and Im definitely not ready to foster or adopt, but will go back to volunteer. If I was ready to adopt and I have room in my little tiny place, Id certainly take home at least two beautiful German shepherds. Great place to visit and maybe volunteer to walk a dog. Plenty of kitties to choose from, kitties with attitudes, quiet ones, etc.

Review №10

2024-05-08 19:37:53

The staff here are friendly. We came here to adopt an older dog who probably had a harder time getting adopted. We scheduled adoption visits and went to the 2-5pm viewing hours that they had. However, when we adopted the dog, the shelter failed to disclosed to us that the dog had a bite record with the previous owner. The dog seemed friendly and showed no signs of aggression, but as experienced dog owners, we made sure to do our due diligence to understand the dogs needs and comfort level. Three days after adopting the dog, my mom came over to visit. We made her aware of the dog and introduced the dog appropriately outside of our house before going inside. Unfortunately, there was no indication that the dog would decide to charge and bite my moms leg in the backyard. The dog was not provoked in any way and was supervised at all times. We had to learn after the incident, when we called the animal services after-hours line, that the dog had a bite history. That information would have been really good to know and help us decide if we were ready to adopt the dog with the given circumstance. We are fortunate the situation did not escalate, but the bite did puncture through the skin and left marks. It traumatized my mom. We just wish the shelter would have made sure to communicate that to us. Sadly, we had to return the dog.

Review №11

2024-06-19 21:52:54

We took 4 feral kittens a few days ago. They did not accept the mom. I told the shelter on the day we dropped off the kittens, we would adopt the kittens and reunite them with momma if the momma took it too hard; they told me twice they would spay and neuter them and that they would be available for adoption in a about 7 days. The momma cat has been crying at our door for the last 3 days. I went to the shelter today to adopt the kittens, only to find out they euthanized all of them. I wish they would have let me know, I would have taken them back to the mom.

Review №12

2023-06-11 19:37:51

Very friendly and helpful! I found 2 pugs running around in Tustin and they were able to scan them for a microchip and found the owners! Very professional and clean intake area. Keep up the good work!

Review №13

2023-12-21 04:34:24

Feral female gave birth and now Im faced with 5 kittens that are also afraid of humans (in addition to the adult cats in the feral colony in my yard).How do I confine the kittens so animal control can adopt the out? Kittens are transitioning to solid food.Question: feral kittens are potentially adoptable if someone wants to spend the time to gentle them. Any takers?

Review №14

2024-05-21 18:35:39

I was in the parking lot looking at the plants when I saw a sealed box that was moving. I was scared at first. I took it and little by little I opened it until I saw some cute baby kittens. I put them in my car so I could find them. I couldnt stay with them. They wouldnt let me have cats in the place where I live. I made the decision to return them, but now I didnt leave them where they were because they were very far from being found. It made me afraid, but I left them still next to the door of the place. I hope the poor innocent cats have been found safely.

Review №15

2022-11-18 03:55:47

I had such a great experience getting a new dog with this shelter. The facility is ENORMOUS and seemed nice/clean/modern. I interacted with about 6 different members of the staff or volunteers and all of them were so helpful and great. The appointment system was a little bit annoying just because you can only see two dogs per appointment, which you have to choose beforehand, and there is very little information about the dogs on the website. Of course, they dont HAVE much information on a lot of the dogs, but if you call in, it seems like most of the dogs have at least a few more notes that the call center worker can tell you and it would be nice if those notes were available on the website--things like what medical issues they have, if they know how the dog does with other dogs, etc. Instead, you mostly just have to go off of a single photo and the age + weight or waste the time of the busy seeming call center workers by asking questions about a bunch of different animals.Still, the appointment system was VERY well run and well organized and probably makes it less stressful for the dogs. I also appreciated that they have a nice outdoor area with a little bit of space where you meet the dogs you chose (though this also made me a little nervous that theres a chance that they dont want you to see the kennels behind the scenes because it might be way worse than the public areas.) Definitely makes it easier to assess them than meeting them in a kennel or a small room. I also didnt feel rushed at all, even though the shelter is clearly very busy.When I was there, they were also running a program where they take some of the (more socialable, I assume) dogs and have them outside for people to meet during designated hours on the weekend with no appointment needed which seems FANTASTIC.Overall, the entire experience was easy and pleasant.Gratuitous photos of my new dog from OC Animal Care attached just because.

Review №16

2024-07-01 01:00:34

If I could give zero stars I absolutely would. Never have I interacted with such unprofessional people in my entire life. It is INCREDIBLY concerning that these people are responsible for making life altering decisions. If you do a simple Google search you will find they OC ANIMAL CARE is being SUED for ANIMAL ABUSE.

Review №17

2023-02-03 04:02:05

What you need to know is: you must call to make an appointment if you want to see ANY animal. You’re not allowed to freely walk the premise to check out the animals. They permit visiting with 2 dogs per visit. To make the appointment, you need to have the animals’ IDs which are available on their website. For cats and other animals, you can see as many as you want during that visit. The minus one point is I think this facility hasn’t adapted to the evolution of the pandemic and is still bottlenecking visitation for no warranted reason. Some workers are masked and others aren’t. This hurts the animals’ chance of finding a home and being caged up unnecessarily longer. The 2 huskies I saw here were extremely anxious. Poor dogs. Oc animal care, please change your visitation policy. I saw multiple people walk out because they didn’t want to make an appointment and wait 1 hour to check out an animal when I was sitting in the lobby. The workers didn’t seem to care. I saw workers suggesting people go to a different shelter with more flexible visitation rules. What a disservice to the animals in your shelter. Do you not know your mission? This is a kill facility and all the more reason to come here and save the animals.

Review №18

2024-06-08 22:59:50

Friendly staff and easy adoption process. I adopted my first dog about 1 1/2 weeks ago and I found out the dog has parasites. So an expensive vet bill later on the meds and now I’m starting to show the same symptoms. I’m so upset that I wasn’t told anything about this and now worry that other dogs are being exposed as well as there is no cleanliness. I’m giving the meds a chance but heard that that specific parasite sometimes requires a lot more medication and it’s a lot. Do better and treat all animals before homing them many people have other dogs or low immune system people living at home like myself. It isn’t fair for any of us to be at risk for something that is preventable by giving deworming and other medications

Review №19

2024-05-15 19:45:28

Stop allowing your staff and volunteers to create shaming videos on social media! One of the surrendered dogs belonged to my late great uncle. He passed away in March. According to the video, your employee/volunteer claimed he didn’t have the time to play with him! No joke, that’s how I found out the dog was in the system! We were under the impression that his neighbor adopted him after his passing.

Review №20

2023-03-11 22:43:51

Gross incompetence. They wont let you see the dogs that are available for adoption. You must make an appointment to see just one or two dogs. Who would go to Target if they had to make an appointment to see each item they wanted? The dogs want to see every possible family that wants them.Fire everyone responsible for this incompetence. I was wondering if I was going crazy until I heard the protester outside begging them to change their appointment only policy that started after COVID-19. Its not called Covid-23. Get with the program. They have a permanent stencil on the glass door to the kennels saying dogs and rabbits this way but then have a temporary sign that says just the opposite claiming you must make an appointment before you see just a couple animals who want to go home with you.I will be contacting my city council members that chose to contract with this shelter to ask that they fire these guys and find a competent replacement. The dogs and cats deserve better.So sorry to the well meaning volunteers who quietly know that the animals deserve better.If anyone needs lawyers to help, contact us.

Review №21

2023-03-06 02:59:41

I adopted my beautiful dog, Blu from the OC animal shelter back in January 2019. Ever since, I have found a true little partner in crime. I’m very grateful for my experience here.

Review №22

2024-06-03 05:54:53

Staff were very friendly and attentive. Joined their foster family program and have taken in both dogs amd cats, wonderful program the animals are shown so much love!!

Review №23

2024-06-28 04:49:09

Go in the afternoon, 2-5pm, when youre allowed to walk around some of the kennel buildings. (In the morning hours you have to make an appointment.) Still, you wont see all the available animals. All the other SoCal shelters allow you to walk through the entire kennel area and see all ready-to-adopt dogs.

Review №24

2024-05-15 22:49:02

Got the dog of my dreamsThanks O.C. Animal careHes perfect

Review №25

2023-03-07 21:55:17

The shelter remains hard to access for the public. Most of the kennel staff and volunteers are wonderful animal lovers, most times Im here I am impressed by their dedication (the low rating is for the facility, not for the kennel hands and volunteers). However, with the COVID restrictions lifted, the shelter remains closed to the public. OC shelter got a hardware upgrade from the next to Fwy and crowded and outdated location to now brand new Tustin multi-million dollar facility, still the software, ie, the management sadly stays the same.Hopefully it catches up and we see more people that really care about animal warfare managing the shelter.

Review №26

2022-09-04 20:15:52

The people here are really considerate and helpful. I have needed them for business licensing and dog licensing issues. They are super helpful. A licensing guy named Brandon came out personally to hand off our application and make sure I understood it.Another time they took in this injured, wild, baby hawk (see pic).Its a clean, friendly, well managed place.

Review №27

2024-04-17 22:06:29

Very caring staff with compassion and their system was efficient and quick. It was the 2nd time we adopted a cat from this shelter in Tustin. Highly recommend OC Animal Care. A+++

Review №28

2024-01-02 22:21:27

Got my last mix puppy from other location 12 years ago. Wanted a female beagle type dog but after walking through this boy cairn terrier mix clearly wanted to go home with us. Unfortunately, this time they require appointments and can only see two specific dogs. Based upon my previous experience they dont keep the website updated that well. It seems they are making it a beauty contest by just looking at picture on website to pick a dog and you cannot interact with the available dogs and match based upon personality. Very unhappy they are doing this. Perhaps this is a legacy Covid restriction that will drop soon, I hope so. I also suspect resellers are getting first pick as they understand the system.

Review №29

2024-01-04 05:37:37

I found a distressed cat down in the parking structure of the complex I live in. She was laying on the concrete crying. This was late at night. I brought her up to my place, put her in a kennel I have, with bedding, gave her water and chicken. She slept for a while but wasnt moving much. Im really not sure if she had internal injuries or whether she might have been pregnant. I have had pregnant cats before and there was more going on than this apparently. I brought her to the shelter in the morning and they accepted her gladly. Im grateful to OC animal Care.

Review №30

2024-01-12 22:14:58

I just want to Thank the dark haired lady who went out of her way to help me get my dog back!Its probably not a very awarding job, PERSONALLY,I thanking her from the bottom of my heart!( MAY GOD, BLESS YOUR BEAUTIFUL HEART!May GOD, BLESS YOUR BEAUTIFUL HEART!

Review №31

2023-12-01 18:46:55

My wife and I very unfortunately had to put our dog down after owning him for 13 years. Unfortunately our cat is no longer with us, it was a very unfortunate time for my family and I. We showed up in order to simply look and see if they had a cat that would work for my family. I showed up at 10:00 in the morning and was denied entry after driving 20 mi because I was told we needed an appointment. This is just a simple observation visit, but it really looks as though this facility how its managed is not interested in adopting pets at this time. We could not have been more disappointed as we have all of the resources in order to ensure that a loving home would have been provided to an animal that we could adopt that would fit in with our family. I was told that it was due to understaffing, taking an animal to a will equipped loving home would have decreased the manpower required in that facility.

Review №32

2024-03-12 15:03:32

Very expensive but also great to your little ones and they make sure that they are safe and all caught up with shots! We thank you

Review №33

2023-12-10 06:39:27

1.How do you look for a pet to adopt when you can’t browse through the kennels? You have to make an. Appointment to see each individual dog separately.***This is a kill shelter and this policy makes it more difficult to choose a pet to adopt and save an animal’s life.2. If a neighbor has dogs that bark consistently and excessively, day and night; to report, a person has to prove they have contacted the owner without remaining anonymous. Most people will speak to the owners in this instance before reporting it. Often times the neighbor with barking dogs may become belligerent and even retaliatory when confronted. It would be more productive if the reporting party initially gave their name only to OC Animal Care when reporting.

Review №34

2023-11-10 05:44:45

The first handler to show me the dogs I made an appointment with was rude. She had a very annoyed vibe, Id say. She didnt say anything about the dogs, just overall had a stank attitude and was trying to rush me to make a decision when Id only met with the dogs 2-3 minutes into the visit. Rolling her eyes and was sighing like we were a problem to be there. I corrected her and told her its only been 2 or 3 minutes, are we not able to have time to feel out the dog? Her whole attitude changed after that. We left the visiting room and I reported it to the supervisor, she asked us if we wanted to re-visit the dogs but we requested a different handler, so that was nice of her.I hope they re-evaluate the kennel handlers because they really do make a difference in the visits. Id feel bad for the dogs who could have went to a home but the handlers ruin that chance, like what happened to us today. Dont be afraid to report those ones like that.

Review №35

2023-11-11 22:07:34

We found a puppy on the freeway and we kept him for a week and cleaned him up. We looked for a no-kill shelter that would be patient and take time to locate his owner (if he had one) and/or find him a good home. He wasnt neutered and he did not have a microchip. We called Irvine PD and they told us they would take him to the Irvine shelter. We received a call back from Irvine PD to let us know that since we found him on the freeway, they would take him to OC Animal Care. We were concerned because we hadnt done any research on their practices. I contacted OC Animal Care and told them that we would like to be a part of the adoption process to take him back if he didnt find a home quickly. They were extremely helpful and kind and the facility is beautiful and clean. They promised to stay in contact with us and they kept their promise. We got to adopt him back and he is happy and healthy.

Review №36

2023-04-19 03:15:37

Nice place! way nicer than than the previous location next to the jail in Orange. I was pleasantly surprised that nowhere in this facility did it smell like a kennel. Very clean! walked out with a fixed kitten within an hour.

Review №37

2022-11-19 02:20:29

Adopted our beautiful girl here. Made an appointment same day and adopted. Picked up next day after she was spayed. They spayed, vaccinated, and chipped. All I paid was a license fee.

Review №38

2023-12-23 16:11:51

I found a pup and wanted what was best for him. So I took it to the shelter so they could find the correct owner. I was interested in adopting him if owners did not come back. So I filled out the forms and low and behold Victoria from oc shelter broke the breech of contract. She gave out my name/phone number and my address. Now I have these stalkers who wont stop texting me even thou I said I would press charges if they did not stop. I get calls accusing me of false accusations and had one threatening my life.i also have had people following me to intimate me.This is all because Victoria from oc shelter gave out my personal information. When I brought it to there attention they played stupid and acted like they did not know anything. Victoria swept it under the wrong. Those people are heartless beast that wont do anything to stop what they did. They just laugh it off and are proud of what they did. i even submitted to the. text that I got stating where they got my information. Oh by the way the gave the pup to the wrong person who told me his name was Frankie and later found out it was something else. I pray that pup has a healthy life. Since this is the second time the pup has gotten lost.

Review №39

2022-09-11 18:48:38

We adopted our pup Brody about 2 weeks ago from OC Animal Shelter. The process was quick and easy.

Review №40

2024-05-14 22:06:04

This place saved my baby boys life and cared for him. Im so grateful that I found this place. A big thank you to the staff.

Review №41

2024-02-20 19:42:18

They do a good job when you take your pet here, I’ve taken my pet here multiple times, and they always find a way to make sure my dogs are healthy

Review №42

2024-01-23 21:15:02

You can walk by some of the dog kennels, but only 2pm to 5pm. Thats the best time to go. Even though you still only see some of the kennel buildings. Why are they hiding the rest of the dogs?

Review №43

2023-07-22 23:35:48

Bad experience here. My family went to the shelter looking for a dog with special needs. We fell in love with one!Shes elderly, has no teeth and a tumor, but that made us love her even more!! The shelter suggested checking in with our vet on how best to manage her issues. Went home and called our vet, who said to go ahead and get her. We CALLED BACK THE NEXT DAY AND THEY SAID SHE WAS ALREADY SCHEDULED TO BE SENT TO A SHELTER IN UTAH!!The day we saw her was the last day to get her, but NO ONE TOLD US!! If we had known, we would have taken her home IMMEDIATELY. The staff even recommended that we check with our vet first.Shes still at OC Animal Care - not in Utah yet - but now they say we cant have her. This makes NO SENSE, and now this poor elderly girl has to travel in her condition.All we want is to LOVE her.UPDATE: The second time we called in about this situation, they hung up on us.

Review №44

2023-08-02 15:05:46

The place is clean and the staff are friendly. They have fast service if your there to pickup your pet from impound. There is plenty of parking on week days. I give it three stars because they won’t let you take your pet until they microchip, update all shots and register them. There is no other option.

Review №45

2024-06-28 04:52:33

You can’t see all the dogs in their kennels, but at least in the afternoons (2 to 5 pm) you see the majority of dogs. Dont go before 2pm, because youd have to initially choose from web photos and then visit those specific dogs. (A carryover from covid. Go figure.)

Review №46

2022-12-01 15:44:05

The staff are cheerful, knowledgeable and helpful. We adopted two kittens. That process took course in two back to back days. Theyre home with us now. All good!

Review №47

2022-08-09 22:17:09

Took 3 visits, but I finally found my new family members. Each time was very pleasant. Plenty of animals who need homes!

Review №48

2023-11-06 18:14:44

I’m surprised this place only has 3 stars. This is by far the best shelter I have ever been to. Normally when I go to any shelter (Downey) it’s a horrible experience. They don’t answer the phone, they are rude, they make the process difficult.I came to OCAC and it’s was literally the easiest process ever. They picked up the phone when I called. They had someone walk with me answering any questions and if they didn’t know they would have someone on the Walki Talkis answering them.Then when I picked my pet 5 staff members helped me at once and got me in and out in 20min. The staff is so happy to work there and truly love their job!I would change the idea of having to make appointments as they really are unnecessary in my opinion and shouldn’t you want more people to come in? But besides that this place is AMAZING. My last rescue was $40 and here it was $175 . More expensive but if this is the service I’m receiving I have no issue with that:)I got a cat (Oliver) Thursday Nov 2nd 2023.

Review №49

2023-07-09 19:43:25

Friendly people but not good at communicating. I made a 12:00 appointment for a rat meet-and-greet yesterday. Today I arrived on time, signed it, got the okay, and sat for about 20 minutes waiting. Then, a person, who’d obviously called in prior, and an employee walked straight out the door with all 22 rats, gone just like that. Afterward, I sat waiting to be told the scoop until finally giving up and leaving about nearly a half-hour of nothing.I know shelters are busy, but I want know a little in advance if the animals I’ve made an appointment to meet are spoken for so I don’t have any false hope. :(

Review №50

2023-09-22 14:57:58

The website says walk-ins are welcome but when you walk in they make you schedule an appointment.They are still afraid of the plandemic so they dont let you walk through and see the animals there, only ones you specify. This seems like it would limit the amount of adoptions and result in more euthanized animals.Overall friendly people there, although probably more people than needed in the front area roles. Its also a nice new facility. With some common sense improvements to processes and procedures, it could be a great place.Update: The dog I adopted from here is such a good and sweet boy. Adopt, dont shop.

Review №51

2023-10-07 17:06:50

I called in about a loose dog 9 days ago or so.They were sending me a form to fill out!Havent seen the form yet, so I called.Apparently there way to busy to help with loose animals.She mentioned there short staffed! Like that will protect everybody from loose dogs!!!!!I believe its gov. run, so that explains a little about the lack of service, but doesnt make it right!

Review №52

2023-10-24 05:15:04

I have never once heard from OC Animal Care before today and now they are threatening to send me to collections over an unlicensed dog.I do not want to claim ignorance as an excuse, but seriously? I am a first time dog owner and this is my first interaction with them. I am very disappointed in this cash grab attempt…

Review №53

2023-08-26 22:31:48

This shelter does not allow meet and greets between the potential adoptee and any dog you currently have. You have to adopt first and hope for the best. If things dont work out, then you have to retraumatize not only the dog and yourself by returning it to the shelter...or if youre like me and you couldnt live with the guilt, you would have to hold on to the dog until you could find it a loving home. What an absolutely horrible policy! Also, you must make an appointment to see any animal, thus reducing the animals chances of being adopted. These poor, innocent creatures deserve better! Im absolutely disgusted at how this place is run.

Review №54

2023-03-17 20:51:01

Worst experience ever.Gave me a dog stating in the past he bit his abusive owner. After feeling bad I adopted the dog. The dog proceeded to bite and attack me multiple times with training and caution. I have permanent damage to my hand now and they removed him from me and deemed him viscous. Told me if I didn’t keep him it would be 900$ for boarding fees (for a mandatory but quarantine) hundreds of dollars in owner surrender fees and now $2500 for it being deemed a viscous dog. A dog they so quickly offered to me to adopt.Horrible customer service. After losing a dog I loved and cared for they had no compassion, no customer service, wouldn’t allow me to see or say bye to the dog, and asked me to come down t the shelter and I could sign a form and waive the fees. Then was told they couldn’t wave them after all and would send the bill to collections.

Review №55

2023-06-18 20:45:10

If I could give this place a zero, I would. Very unorganized very unaccommodating. Very stressful and very depressing… You’re better off going to LA County or somewhere else for a dog, you’d have greater chance even though it’s a longer drive. Sign the petition so they’ll open up the shelter. It’s getting ridiculous. They’re the only place that’s doing it this way by appointment and obviously it’s not working. Not the staffs fault. It comes from higher up. And by the staffs demeanor you can tell it’s taking a toll on them too. Maybe all the animals have kennel cough because they are not making it easy to adopt a pet. It’s time to take a stand. The staff and tax payers of OC have had ENOUGH!!

Review №56

2024-06-03 17:23:39

Great place I got two kittens Danika and Darcy for my daughters

Review №57

2023-10-08 05:44:19

Love this shelter! Adopted twice already from them, process is simple and quick. Last year when I got my kitten, the entire process took 30 mins (including viewing the kittens).

Review №58

2023-07-17 08:29:41

Called Orange dispatch tonight because someone hit a possum and it was still alive in the road. We moved it off to the side of the road :(They let OC animal care know and they picked up the possum really quickly! Super impressed with their promptness

Review №59

2023-06-29 01:51:05

My cat nala was found deceased on June 15th by OC animal care. I was never notified because whoever is supposed to contact the pet parents did not look for my information. She has a chip with ‘save this life’ which is registered in my name and contact info. From their records they contacted save this life and there was supposedly no information when they reached the automated vm system and they stopped there. They did not think to use the website of save this life to type in her microchip where you would then be able to contact me directly. I understand this isn’t completely their fault, it is also the fault of the chip company. But what i don’t understand is how the ones who are supposed to help up retrieve our animals only try once then give up. PURE LAZINESS. Because of laziness on both sides I was unaware for two weeks of her passing…TWO WEEKS! The only reason I found out is because I CONTACTED THEM. But not even in regards to her specifically. In regards to three cats that fit her description on their deceased website, which I emailed them about but of course they never got back to me. because i was unaware for two weeks, they only hold animals for three days and consider them abandoned and cremate them. Who knows what they do with the ashes. But now i have none of her remains. Only her spirit. Point is NEVER TRUST these organization to do their jobs. You’ll end up having to do it for them.

Review №60

2023-08-01 00:59:40

If I can give a negative I would this is the worst place your dog can land at if your pet gets gets lost!!! My friend got detained and dog pound brings Rosie Izquierdo to this horrible place! Dog pound lady from Orange County stated Rosie was going to remain at this facility for 30 days! My friend who was detained June 18th 2023 gives me full authorization meaning, I am now the owner of Rosie!! Obviously, my friend cant do much being detained in Orange County and gets transfer to San Bernardino county. I called to set up payment arrangements to get Rosie back! No payment arrangement was offered until the owner was out!! It was going to cost over $700 to get Rosie back! I begged to set payment arrangements until paid in full!!! I requested Manager Pablo to set up payment arrangement and it was denied to me. The owner finally is out Friday June 29. 2023. We come to find out OC Animal Care puts Rosie for adoption Sunday July 2, 2023. While the owner was detained NOT GIVING 30 DAYS AS WHAT OC DOG POUND STATED!!! WE LOVE ROSIE we MISS HER SO MUCH!!! That was my friends baby girl!! This place gave Rosie for adoption!!! While the owner was detained and no authorization was given to me to set up payment arrangements!! This place is heartless!!! When you own a dog for YEARS!!!!!! It becomes your baby your kid!!! My friend is already talking to an Attorney and taking this to legal matter!!!! By the way while discussing this matter with one of the staff members she had the audacity to call my friend a Criminal and thats why he lost Rosie Rights!! She is very unprofessional, rude and definitely her customer service is TRASH!!!!

Review №61

2023-05-16 07:18:35

The staff at this shelter are incredible. I was greeted with smiles and the staff went above and beyond to make my adopting experience incredible. When I am ready to adopt again, it will 1000% be from OC Animal Care.

Review №62

2023-10-20 20:09:42

My family adopted a two month old kitten with underlying neurological issues that were kept from us at the adoption. Two months later we found out we have to put down our four month old kitten. We called the shelter to let them know and they blamed us for the kitten’s condition.

Review №63

2023-08-09 22:08:43

No information was given for the situation, I explained myself to the staff about the cats and kittens roaming, nor where else I could get contract about the situation. And for a reason, its a shelter to help stray animals. But they accept the kittens but not the mother. Not happy at all.

Review №64

2023-08-21 18:06:17

We went to their pet adoption event and took home our new kitten. She was already spayed and vaccinated and the shelter gave us a voucher for a free check up to make sure she is still ok post surgery!

Review №65

2022-11-23 20:57:40

The staff was very helpful and knowledgeable about the animals, the problem is how you go about meeting the beasts and completing the adoption. You must make an appointment, even walk-ins will schedule one when you arrive. Prepare to wait an hour. You are limited to visiting two preselected pets per appointment. In the past I have always visited all available critters to see whos interested in me, I feel the connection works both ways. Ive always gone home with the pup or kitty that picked me. So, this system doesnt work for me. I went with a mission to adopt a senior German shepherd but left disappointed.

Review №66

2023-06-04 04:41:43

Let the people in so that they can adopt some of these poor animals that are being killed there unnecessarily. You know that the pandemic is over.The public needs to come and browse the kennels so that they can emotionally & personally connect with one that they may see, you cant do that with a picture.Personally am glad to hear that the director has stepped down temporarily or permanently. I hope that the new or interim supervisor can get this place back on track with adoptions and the services they have no longer been offering to the constituents of this County and that are needed throughout this County.

Review №67

2024-05-30 07:40:21

Staff is helpful and friendly. Love our new dog!

Review №68

2022-07-25 18:43:03

Since their recent upgrade in structural changes and doctors, I feel much better about bringing my dog here. Originally I really felt like the nurses were the best part of bringing my dog for her check ups. All of them were so sweet and I trusted them fully. I however felt like the previous doctor really pressured me to purchase every test when my dog wasnt feeling well. When she was younger I was so new to this sort of experience and naively paid for everything, making my savings dissappear unfortunately. As shes gotten older and they replaced that main doctor I feel like he asks more questions and recommends specific things rather then the whole menu so to speak.

Review №69

2023-01-28 22:24:20

The system they have in place doesnt work for those of us who have adopted before. In the old OC shelter you were able to walk around and give love to lots of pups and see if you had a connection with any of them. Here you have to choose 2 pets based on the description they put online. This system might work for some people but not for us.Also they dont accept walk-ins you must call and schedule an appointment.

Review №70

2021-11-16 06:03:28

We adopted our adorable dog from OC Animal Care last week. Once we were able to book an appointment the adoption process was very straight forward and easy. Things were somewhat disorganized and there was a lot of confusion when we were requesting appointments to meet dogs. However, overall the staff are doing great work and it is appreciated.

Review №71

2022-04-20 21:32:02

Went to pick up a rescue dog was treated very nicely. Customer service was great. The team took care of the dog. She seemed particularly attached to a volunteer which is super nice to know. The facility was clean I was glad that I couldnt hear barking dogs in distress. That was a fair of mine and Im glad it didnt happen.

Review №72

2023-09-11 17:07:49

Thank you guys for taking in this kittens. Amazing c/s and so much compassion received from them. Kittens may have been too small to foster out for adoption immediately, but they assured me they would take good care of them until they could. I miss those lil rascals now, thanks to writing this post.

Review №73

2024-01-07 20:39:23

When 2 of my dogs passed away I took them here they were very nice and caring RIP April and MJ ☹️

Review №74

2023-02-15 07:49:34

I was strong armed and physically bullied by supervisor . She ripped my kitten literally out of my hand once I brought them to adopt out. I wanted to keep one of the six kittens but was strong armed and told that I had to come back once they had. Been spay and chipped and shots. I just brought them in less than 12 hours earlier and was told at the time I drop them off that I had four days before they were going to be up for adoption in order for me to decide if I wanted to keep them or not. What they didnt tell me was it I would have to pay $500 per kitten if I wanted them back or I had to leave them as strays and then I only paid 175 / kitten if I wanted it back this part they left out and they stoled my cats from me. I ended up having to pay $175 for only one of them back which they did not give me the one I chose they just gave me the one that wanted to. The supervisor was completely aggressive and I really thought we were going to fist fight she was so out of so out of control you to do to her size and her position she felt she was going to be able to push me around physically which she did try. I felt assaulted and I felt fear that I was going to get hurt something should be done about this woman that is the quote supervisor of the intake

Review №75

2021-10-14 18:00:19

I had a GREAT experience here! AS busy as they are, the staff patiently let me see 4-5 dogs. I adopted the 5th little guy and have had him for almost 2 years. On the way out they gave me a free blanket and got to choose a toy. I was impressed at how clean and organized the facility was. That said, many of the animals there are stressed but not because of poor treatment, of course lots of dogs are barking and cats meowing likely because they have been on the streets and god knows what else Each stall was clean and had a blanket or pillow for the animal to rest upon. I have recommended this place to many friends and neighbors!!

Review №76

2023-07-15 20:40:47

Adopted two pups from here. And now taking all the dogs here for their vaccines when Hearts4Pets is here the first Tuesday of every month. They are very nice and helpful.

Review №77

2023-08-18 08:36:17

Absolutely horrible place with NO morality. The idiot/s in charge of this establishment should all be fired and put to shame for the way they have euthanized so many animals for lack of trying to rehome them in a timely manner. I hope the animals are all relocated to different shelters and this place is shut down for lack of trying to better the animals lives in successful adoptions.

Review №78

2023-05-19 17:20:58

This place is horrible. Theyre only open by appointment, still claiming Covid restrictions. Theyre also not taking in owner relinquish animals from the cities theyre contracted with or providing spay/neuter services which is causing an out of control kitten explosion in Orange County. Cities should save their money and open up smaller shelters where services would actually be provided to residents, rather than turning them away.

Review №79

2023-07-09 20:14:40

Come here if you love having your time WASTED.My wife and I came by to visit the rats in hopes of adopting especially with the adoption fees being waved for the summer, she was able to walk in on Friday and see them no problem but coming back on Saturday while I accompanied her they weren’t able to let us see them and we had to schedule for an appointment the following day, fine. We show up exactly on time, no one was at the front desk we waited for 5 minutes before someone helped us, we sign in, and are told to wait AGAIN which we do for a full 20 minutes without any follow up or communication from the staff. As we’re waiting we see another person come in and take ALL the rats from the facility with a few workers helping them load their car all while the workers look at us as they’re walking out and don’t say a word. Finally after they finish loading up the car I get up and ask one of the workers if those were all the rats they had and they say “Yup! That’s all of them!” And move on. We’re extremely upset by now because to adopt ALL the rats out of the place the staff would have known about this and didn’t tell us a thing about it until we came up to them. This was an extremely frustrating and disappointing experience for the both of us, I have nothing against the person who adopted the sweet rats who are going to live an amazing life outside of this facility but I really hope that they improve on their communication skills, because if it’s this bad with potential adopters I can only imagine how bad the communication between staff members really is.

Review №80

2023-05-09 02:18:10

I adopted Nelson, a 7 year old dog, he was afraid of cats, although cohabitation was peaceful. I was diagnosed with stage 4 cancer, and he laid by my side all through treatment.He now is King of the Castle!As I helped him overcome his emotional problems, He has given me so much to live for!Please Adopt the older animals, trust me, you will never regret it!Thank you Nelson 😊

Review №81

2023-03-31 23:29:58

This place stated on a recording on the phone that it was open from 11 -5pm however once I was inside I was rudely informed that I am not able to walk in and needed to schedule an appointment she sardonically stated to contact the city if I didnt like the answer. despite these restrictions that were presented during quarantine. This shelter is still not fully open. Other shelters are open but oc shelter has chose to continue on these restrictions. Very dissapointed with the employees rude behavior and regulations. These restrictions obstruct adoptions for so many animals. When I asked if they are continuing euthanasia she said yes. As the other review stated this facility hasn’t adapted to the evolution of the pandemic and is still bottlenecking visitation for no warranted reason

Review №82

2023-09-18 02:56:37

Friendly, efficient, and a clean facility. Although you can only view all the pets Wed and Sat, staff is very accommodating with seeing pets that catch your eye online.

Review №83

2024-04-12 18:55:30

Thank you for taking care of my little girl, the staff serves well and quickly, I am grateful to all the staff

Review №84

2023-06-29 16:15:46

This is a Kill shelter, They are planning on putting down a new rescue for growling in his kennel. Do NOT bring strays here, because they are a kill shelter. They require an appointment to see 1 or 2 animals, which makes less adoptions, and then kill the animals that dont get adopted. This place is awful.

Review №85

2022-07-10 01:53:14

Please dont drop of pets here. They killed innocent kittens that needed protection same day they were dropped off. I thought I saved them since they were abandoned. Took care of them that night to take them somewhere safe. When I dropped them off I asked if they would be euthanized and was told no. Only to find their description on the deceased list on the same day. I didnt get a call or anything to advise that was their intention. I would have picked them off to drop off at a more humane compassionate shelter. They were less than a week old but they were eating and sleeping. If they couldnt take them they could have advised that.

Review №86

2023-06-14 00:01:25

Beautiful facility, but incompetent management. Pets can only be seen by appointment. Arrived 5 minutes early for our appointment, waited for 45 minutes to see a dog. Covid is over. Managment needs to adjust staffing and visitation policies.

Review №87

2022-08-28 00:40:51

I adopted both my cats here. They were brothers and itty bitty kitties who had been bottle fed. The fee was reduced as it was kitten season. I also got my purebred, yep purebred Malinois puppy there. Someone had dumped her downtown garden Grove. This is an expensive working dog and the only defect was she could control her own ears so they werent always up. She recently qualified as a service dog. The staff knew what I was looking for and were always honest about the dogs they had and their needs. I made appointments and kept coming back until I met her. It takes time to find your forever friend and in all the time I was there they treated the animals well. Compassionate and kind, everytime

Review №88

2022-11-15 03:22:39

Free pet food distribution every 2nd Saturday. Great that they offer this service. Well-organized and they dont ask personal quesions--only city and number of pets. They load your car with the pet food, of which they have more than just cat and dog food. They also have food for bird, rabbit, guinea pig, turtle and a myriad of other animals. The workers/volunteers are friendly and helpful. Thank you OC Animal Care for living up to your name...because you Care for the Animals of Orange County.

Review №89

2022-06-02 11:52:57

This animal shelter makes it difficult to adopt pets. Everything from just looking at dogs have to be done by appointment only. They are pushing away potential pets from being adopted with this new policy while other animal shelters welcome walk-ins. They have this nice fancy big place, only to push people away. I wouldnt be surprised if they have a low adoption rate compared to other. Terrible policy!

Review №90

2024-06-11 17:28:43

Rude service. Wouldn’t take in an injured baby animal. Very disappointed.

Review №91

2023-02-10 17:13:51

I adopted Wishbome on the 29th of January. All I can say is that he is a great companion to me. He was an older dog and in pretty rough shape. But OC Animal Care gave me everything I needed to insure that Wishbone and Myself would have a easy transition together.

Review №92

2023-11-22 18:31:56

Defund this useless organization.they would not even let us drop off a deceased family members pet without paying.they should not be getting any funding if they charge for everything and get donations. they do not need to be in IRVINE they should be someplace where buildings are cheap.

Review №93

2022-09-20 16:58:50

Had to surrender my cats to the shelter due to a domestic violence situation. Both my cats were very well behaved and loving cats. My male cat just didnt get along with other males. The shelter said he was sick which wasnt true and they put him down. I basically took my cat from a dv situation just to get him murdered. I am not ok and my other cart jayleen is stuck there all alone now. They didnt deserve this and I feel like the worst person ever 😔 they promised me they would keep them together. It killed me having to give them up so I could flee the state from my ex. Cops were no help and always believed him.I thought I was doing the best thing for my cats and giving them a chance . The people at the shelter just didnt want to deal with him. I also only put 1 star Id put none of I could. The staff is lazy and incompetent. Which is why they havent even responded too this review because they know they were in the wrong. Please dont take your pets here. These people are idiots!!!

Review №94

2023-01-05 17:59:10

Great facility and friendly staff. They take good care of the animals here and provide a lot of information for those interested in adopting. Definitely better to adopt since they will provide you with information about what you are about to walk into, whereas pet stores and breeders are only trying to sell you an animal.

Review №95

2024-04-02 05:13:37

Serves an important purpose for animals that are injured and abandoned, as well as abused. Well run operation.

Review №96

2022-07-31 15:14:45

My partner and I went here to adopt a kitten the other day. We were afforded only fifteen minutes to look at all of the cats and weren’t told about the fifteen minute limit until 10 minutes in. We only were able to make it to two of the rooms, and we weren’t able to see any of the cats out of the cages. When I asked if we could stay and wait until the next appt was over so that we could look at the last room, they said “no” and rushed us out of there. It is SO important that we are able to connect with our animals before we adopt them. If you don’t allow the public more time to connect, you risk someone feeling rushed and either 1.) not adopting a cat due to feeling rushed—and there are so many there that need homes! or 2.) picking a cat that doesn’t fit your needs and the shelter ending up with a fast return. An absolutely new and beautiful facility, but if you truly care about pet adoptions, it’s important you give their potential adopter more time to pick them, because this is a HUGE 12-20 year commitment and one that shouldn’t be taken lightly. Please revise these practices. As a cat foster working with multiple rescues, this is just not the way to find pets their forever homes.So very disappointed. Had we more time, we definitely would’ve found the cat we were looking for.For the public — don’t let this dissuade you from going. Please go and adopt a much deserving cat. But just know the time constraints beforehand. This review is more for OC animal care itself— a plea to change their practices for the welfare of their animals.

Review №97

2022-05-25 15:43:27

I am not sure how I can rate this place. Having mixed feelings about it. Friendly when you call for an appointment but the people who brings the animals to you when you visit dont know anything about the animals!!!! Each time I ask info on a dog their answer will beI dont know. What do you know then!!!. Not talkative at all, like harry up kind a thing. They dont even clean these poor souls. Yes it looks clean on the outside but I am not sure about the kennels.I dont think the dogs have enough exercises because when I visit them they just wanted to run and run and run. They dont update their history. The gorgeous dog I have been visiting is not on a hold anymore but it still says on hold and nothing written on her. How can they get adopted if these people dont say anything???My feelings are they chose the animals they prefer and they help them get adopted, ignoring the rest.Regarding euthanasia, as long as they dont get sick or aggressive they are fine, but unfortunately it can happen at any time, specially if they are crowded. Then, again they have dogs there dated from 2021!!! So this is where I get confused!!!The bottom line is I dont trust this place.They should stop the appointment and just let people Walk through these kennels to give these babies more opportunities to find a great home.This is very sad.

Review №98

2022-06-10 03:06:40

We foster kittens coming from OC Animal Care. I cant say enough good things about this place. They do so much good for animals and for the community. The staff are all amazing and they truly believe in their mission. Thank you so much for the work that you do!

Review №99

2022-02-16 20:03:41

Went to adopt a kitten there. The woman working in the cat/kitten ward was lovely. We got to interact with a few kittens we wanted to view. The process was simple and professional for adoption and now we have a wonderful friend.The facility is super nice and clean as well.

Review №100

2022-05-10 00:15:40

Really nice place but Im mad they changed up and now u have to make a appointment to see a dog in person and you can only see 2 . I feel that when they let people walk back to see all the dogs that they had more of a chance at adoption and Im sure they were alot happier as well with a little human interaction and getting treats. Its really a sad situation . I was looking to adopt this weekend but with these new regulations I might just shop:/ really hope they go back to how it was before

Review №101

2022-09-21 04:58:25

I sent in my pets license fee on July 13th for tags that were due on July 23rd. My payment was not entered into their system until August 3rd and I am now being harassed by the county. They are charging $48 for a late fee for a PAID license fee that was only $36. I have been a pet owner for almost 20 years and have done everything properly for my pets, shots, license, they stay in my yard and are not a nuisance to the neighborhood. The only time Animal Control has only been to my house is to shake me down for late fees and are now threatening me with collections. This is an absolute disgraceful way to treat responsible people. Yet another disrespectful way this state treats its residents.

Review №102

2022-07-29 19:33:31

Service by Stephanie was great 👍 she answered all my questions and researched the details for the 1st registry on my new dog Black. She also checked on my current dogs license. It was due for renewal in August so paid today and saved me a trip in August.

Review №103

2021-10-12 10:53:20

I felt let down. When I called at 8:03 am. I was told I would be the first appointment for this adorable dog I wanted to adopt. Then the scheduler calls to make my appointment and I am told I have the second appointment. First appointment was at 1pm, second was mine at 3pm. If the dog gets adopted from the first appointment they would call me before my appointment. I arrived at 2:46pm. I fill out a form its now 2:55 pm. Then he says, the dog I came to see was adopted 30 minutes ago...thanks for getting my hopes up, then breaking my heart...Having depression/anxiety is hard to deal with.

Review №104

2021-12-08 18:16:45

I have mixed feelings about this place, on the one hand they are underfunded and doing their best with the resources they have. But the kitten I adopted over the weekend did not leave their facility in good health, which contradicts all of the paperwork they had me sign before taking possession of her. She has tapeworms, they did not fully disclose her medical history to me and the fact that she almost lost an eye. They sent me home with drops and said she had mild redness in her eye, only after reading her chart after getting home did I see the notes about the ocular ulcer. She could battle discharge for the rest of her life. And most importantly they do not test for feline leukemia and aids… still awaiting the results of that test which cost me $116! Every other rescue and shelter tests for those things, I was shocked to learn they don’t. I’m still very happy with my kitty and glad I got her out of there and into a safe and loving home.

Review №105

2023-06-13 16:28:20

Extremely great service. I was approached as soon as I walked in and directed to where I needed to go. The young man behind the window went far and beyond to help me get a service license for my moms dog. Thank you.

Review №106

2022-05-23 21:51:23

I called because i wanted to rescue two dogs and help the pet population i was on hold forever - then a lady who acted like she was doing me a favor, told me it was 200 for a newer dog, 150 for an older dog. remember these dogs are here because most have problems-behavorial, or health problems. so instead i paid 300 for the cutest little puppy - it has it shots.potty trained, no behavioral or health issues! i am so happy that lady was rude to me. this dog is Adorable. the OC shelter WHAT A JOKE!! its there own fault so many dogs are put down that dont have to be.

Review №107

2023-01-19 09:06:58

If you find a stray, do not take them here. They euthanize the animals for reasons other than health and extreme aggression. They euthanized a puppy I found claiming he tried to bite staff when that’s to be expected from a young, untrained dog. Absolutely disgusting and vile.

Review №108

2023-09-08 02:43:47

This shelter euthanized a husky for quickly changing and agressive behavior when the dog only snapped at the employee after the employee reached through the kennel gate and bonked the dog on the snout. Completely despicable.

Review №109

2023-08-18 19:28:26

I wish they would show more animals ! Four out on the yard was not enough. Lots of animals need homes now . Don’t wait or take your time to show animals quick to put them down, especially when saying no one wants them! We do want them, you got them there you have workers open the gates and let us adopt!!!!

Review №110

2022-02-26 01:46:41

I adopted a dog from OCAS. The poor thing was extremely under weight. After playing with the dog for a short time, I noticed blood. When I checked my new pup, I found that someone at the shelter, clipped her nails so far into the Quick that she was bleeding from five nails. Somebody needs some training on dog grooming. If I treated a dog like that, the animal shelter would take it away from me and probably issue me a citation.

Review №111

2022-02-02 16:12:03

Great people and they take good care of the pets here. It’s super challenging at times because sometimes they are overrun with Pitbull surrenders/strays. Same with cats and kittens. My only complaint is that so called “rescues” reserve the puppies before anyone has a chance to get them. Please don’t adopt unless you will keep for a lifetime and SPAY AND NEUTER YOUR CATS.

Review №112

2023-03-06 15:13:11

Ugh. Just ugh. We went in to adopt a kitty and right off the bat I was met with “we only have two cats” . A shelter that only has two cats? Interesting. So we went in to see one cat and immediately fell in love. They gave me no information about the cat and put him in a tiny box. While we handled the paperwork. It was like 20 mins. Why not wait to put him in a box. So adopting a cat is $125? A non profit charges a lot less AND they are non kill. Stop giving these places funding. Money oriented. Shelters usually are also very accommodating to veterans, VETERANS DONT COME HERE. Not only do they only give a $25 “discount” they are so loud about your information. They were training somebody and everyone in the room heard them say “they are not that kind of veteran” and then when they came back suggested to my partner to add the “veteran” symbol to their license. Also what KIND of veteran is my partner? Ughhh. Um thank you for the advice? Lastly our cat is SO SKINNY. When I mentioned that they said “all cats his age are skinny like that”. no man I can see all of his rib cage. This is not normal. Anyway go to a non profit. Don’t give these non animal people money.UPDATE: our cat turned out to be special needs. Love him so much and we won’t be returning him. BUT there is no way they didn’t know? Or they are so lightly evaluated..? Nonetheless I wasn’t advised and informed before adoption. I’m blessed enough to be able to afford a special needs kitty but I feel he probably wouldn’t gotten so lucky.Anyway, If anyone cares he is a chubby boy now. Very happy :)

Review №113

2022-09-25 02:41:03

I think your shelter should become a no kill shelter immediately or permanently shut down. I get messages everyday about animals on your kill list then a day later they are updated as euthanized. I think you kill way animals than you save. Absolutely shameful

Review №114

2023-06-10 17:27:11

Went to the free pet food pantry thats held on the second Saturday of every month from 8 to 10 am. Get there early because the line is getting longer each time I go. The best part is getting free pet food, awesome!

Review №115

2022-03-17 05:20:40

A protest was held In June 5th 2021....almost a year from today...OC Animal Care still continues not to CARE. They are open for adoption by appointment only and want to make this permanent. They are NOT accepting healthy stray cats. They do not offer low-cost spay and neutering services. They do not help with TNR (Trap, Neuter, Return). They only have a handful of cats available for adoption. They are NOT accepting volunteers. 2 years of tax payer money to support what exactly? The food pantry drives They do, is from food donated by non-profit rescues and organizations that are already helping the community and have been overwhelmed by the excess of demand because OCAC does not care. An animal shelter...is telling people of 14 contracted cities...to go put the cat back to where they found it....no spaying, no neutering, pregnant cats also....just put them back where you found them? 🙄 what is the point of a $35 million dollar complex when its completely underutilized and mismanaged?

Review №116

2022-07-14 04:17:04

Do not bring your animal here unless you want them to die. Do not expect them to help an animal that you think is hurt. Even though this location is supposed to help animals in need, they are corrupt and they do not care about animals.If you have a stray or feral cat, the volunteers actually tell people to go drop the cat off across the street so its not your problem. They have a clinic and shelter; however, its the only shelter that has not been opened since COVID and they will not open it because they dont care!!!They say they arent open because of COVID, but NONE of us are wearing masks so how can they say theyre still worried about COVID. Its ridiculous and ABSOLUTELY UNACCEPTABLE.Please help these animals. They are euthanizing dogs for no other reason other than they dont care!!!If they help the animal I am begging them to help because they are the only organization in Orange county that can help this animal, I will update my review.

Review №117

2024-06-25 01:29:43

Definitely an upgrade from the old location in Orange.

Review №118

2023-06-02 15:25:13

I called May 29 about 5 kittens that arent being properly cared for. They refuse to confiscate the kitties. Now one is dead and the rest have diarrhea.They lied about not being able to take the kittens.

Review №119

2022-02-04 07:36:13

I adopted a kitten from oc animal care back in August and they told me she is fully checked and perfectly fine.she had to be put down just 2 months after getting adopted because she was sick apparently.like i dont care about the 150 bux i paid for adoption or all the extra fees i paid for her but this kinda broke me emotionally cause she was really attached to me and would sleep on my chest every night. Lesson learned,dont trust anyone and take ur pet to a vet right after adoption for check up.

Review №120

2023-03-17 01:48:08

Total nonsense how you Guna charge me for my Dog back, another thing my dog is was up to date on all vaccines, she didnt need any shots, but your gimmick to make money on anyone and everyone you Wana say and think otherwise. What ever happened to customers always right..

Review №121

2022-03-31 16:01:42

Im assuming OC stands for Orange County. I guess not. I found a stray dog that has been staying with me for a few days. I called to ask about surrendering the dog. I said I was in Buena Park. I was told they take every city in OC EXCEPT Buena Park... Umm, what? Why? Buena Park is in OC. And dose it really matter where Im from? I cannot care for this dog buy I want to give it a chance to be adopted from someone who can. Very rude customer service and their rules make no sense. ( I wonder if I call back and say Im from a different city if they will say the same thing) I think they just dont want to make any more dogs in.

Review №122

2022-01-08 21:14:57

So nice of them to have a pet food pantry, I got kibble for my rescue kitties and ferals that roam my area. Have taken some sick kittens here for surrender. They will adopt out animals that are surrendered here according to what they told me.

Review №123

2022-06-15 21:45:52

I came here may 27th with a particular dog in mind to adopt. Hes older so I figured that would be best for him and I. We are now best friends and Radar is my certified PSA. Im so glad we found each other. Thank you OC Animal Care

Review №124

2022-09-30 18:20:58

Love this place, clean and neat. Employees are very friendly and welcoming. No donation fee right now, you can call and ask when will this promotion last. Lots of Pets options, dogs, cats, birds, bunnies… Come to pick yours!

Review №125

2024-03-16 00:36:18

Caring staff. Top notch care & programs. Clean kennels.

Review №126

2022-01-18 02:54:54

I got my two rescue cats here. My experience was wonderful. Staff was helpful. I thank God for places like this and the people who work and volunteer here. My cats make me so happy!

Review №127

2023-04-06 20:04:51

This place is ran by the most incompetent people. What an embarrassment for the City of Santa Ana. Find a more war and welcoming and place to adopt from. This is strictly a business. Their only interest is gouging it’s OC Residents with outrageous fees.

Review №128

2022-10-25 02:49:30

I found a kitten and wasn’t able to find a rescue myself, after a few days I reached out to OC AC to first ask if it’s a no kill ( didn’t save the lil guy just to have him killed elsewhere) luckily I found the right place. No issues at all and staff was very friendly. Gonna miss the lil guy.

Review №129

2022-10-18 17:52:11

I just was calling looking for information and the lady speaking to me was INCREDIBLY rude. She didn’t listen to anything I had to say and kept cutting me off then hung up in my face. If this is the type of services they have STAY AWAY. They have horrible service and it makes me wonder how they treat the animals in the shelter

Review №130

2022-06-26 20:33:12

The covid protocol never went away. Stupid unnecessary check in, limits, rules, etc. Too many layers of BS. Why will anyone come here when there are other shelters or non profit agencies that make this process WAY easier. Do they want adoptions or do they just want to house all the animals long term? The new rules indicate the latter.

Review №131

2023-09-26 20:08:49

I stopped by and they told me by appointment only!!! They wont let you see the dogs that are available for adoption. You must make an appointment to see just one or two dogs, its insane how they deprive us from rescuing a dog:(

Review №132

2023-11-08 20:23:37

Theyre overcharging theyre liars and they do put animals to sleep doing the same old game theyre not friendly and you shouldnt have to make an appointment to get a pet and you see what if theyre trying to adopt those animals out I know who the old that was back in the used to sell the animals for experiment

Review №133

2023-02-16 18:51:51

RIDICULOUS FEES!! I had 3 ferals microchipped and pick up by this place, even though they were ferals (and they were nit supposed to pick up in the first place)they didnt notify me they charge boarding fee daily, I paid $982.00 to pull them out as there was no other options? THIEVESBut

Review №134

2023-12-27 13:43:41

Love my dogs, great place to adopt!!!! Clean and staff are very very friendly!!!!

Review №135

2021-10-10 05:43:16

First of all I would give this 0 stars if I had that choice cuz that’s what it deserves. This place is trash and unprofessional. I brought in a kitty and the guy wouldn’t accept it cuz he wasn’t sick or a newborn and I understand that.But what I didn’t like is that he told me that I should just let it go in the streets. Like are you fr?? The whole point of a shelter is so they can find these poor animals a home but the guy told me to let him go and that it was up to me what I do. Make it make sense bro. Who knows what they do to these animals. Wouldn’t trust them. I was disgusted after I left and will not recommend to take an animal here if u found one. But anyways I decided to keep this furbaby. He is better off with me then that rude disgusting shelter.

Review №136

2021-11-06 03:29:39

Nice place for animals especially for dogs. They even helped us to take care of my sweet mambo puppy body week ago for cremation. Thank you OC animal care staffs especially to Edgar and Chris. God bless you all.

Review №137

2023-07-20 02:16:52

They do not communicate when their dogs have serious health issues. This location is shady and our family does not recommended this shelter. Visit Irvine or Mission Viejo shelters.

Review №138

2022-11-09 15:51:00

Please adopt! This is a great place to adopt your new dog, cat, bunny, rabbit, etc. They are kind, helpful, and dont forget to check out the Argentinian dogos! They are becoming more and more in danger from backyard breeders!

Review №139

2023-01-08 23:48:12

The volunteers, both on the phones and at the shelter were fantastic 👍The recommendations for their vets were very high. The facility was new, clean and well kept

Review №140

2023-03-31 12:23:34

Quick to send you a bill, quick to give you a late charge, but go ahead and call them if you need something taken care of. They won’t do anything for you. You will only get excuses.

Review №141

2024-03-24 21:15:57

Very friendly people

Review №142

2022-12-24 01:13:36

Cute animals, but the staff tend to be either pushy or dismissive, and try and rush you. If you would like to go, make sure you have an appointment at or before 3pm so you have enough time and can make a good decision

Review №143

2023-07-09 15:44:34

I have not had any problems whatsoever with this shelter. Always been informed and treated with respect by staff

Review №144

2022-10-27 13:00:01

Dogs n cats r hidden from the public,, only available by appointment so they can execute daily,, dont b fooled this is not a shelter, this is a kill station,, they discourage adoptions by making it thoroughly difficult to adopt or foster.. their goal is to have thee most executions in SoCal along w lancaster etc.. do not bring dogs or cats u find here,, they will kill them the same day.the same apathy n indiference like all the other industrial killing stations through out SoCal..

Review №145

2022-10-30 00:01:19

Its okay. My dog is alive but they give u a short time to claim your lost pet before they put them up for auction or euthanize then idk

Review №146

2023-11-17 18:50:25

Shame for their sending of hundreds of small animals to the Herpetology Center. Clearly this center cares not for saving lives.

Review №147

2023-10-22 15:16:11

These people help a lot of animals. Please adopt, and neuter your pets; the world has enough animals that need love!

Review №148

2023-11-18 17:18:46

POS kill shelter only care about money not animals. Very sad. Terrible humans that are employed there.

Review №149

2024-04-05 18:17:04

People ws so, so nice!! Thanks OC A, SHELTER

Review №150

2022-04-18 23:24:34

I found a baby opposum and they flat out said to release it back into the wild. The baby doesnt even have teeth yet. Is less than 7 inches long. The lady didnt even inspect the poor thing.

Review №151

2022-09-28 20:48:57

Great experience 😁 beautiful cat 😍 such a sweet heart thankful for the previous owners for taking her back to the shelter so my mom was able to find a new much needed companion ❤️ Thanks to all the staff who helped us and donated a litter box and cat tree to us ❤️

Review №152

2022-05-24 23:18:26

What a beautiful facility. So many dogs but due to the appointment system it is hard to see more than 2 dogs and when we went we had 9 on our list of possible.

Review №153

2024-04-13 00:44:48

Nice place and a very good professional staff

Review №154

2021-10-10 00:37:27

This place has least 40 kittens .and many dogs. Place runs very clean and young man running cat area (i was there10-8-21) is very helpful and compassion.

Review №155

2023-04-02 02:53:42

Everything went very smoothly the very nice location I highly recommend that if youre looking for a dog go to OC animal Care

Review №156

2024-06-06 11:45:24

🫶

Review №157

2022-09-30 05:05:26

My foster babies from the shelter ❤️

Review №158

2023-07-01 22:45:50

You need to make an appointment to see any dog. No other shelter has this policy. Animals need to be adopted!

Review №159

2022-08-07 01:50:52

I hope they fire whomever is in charge as they do not care to have the animals adopted. Where is all the money going? Not to animal care since theyre so quick to euthanize them. Shame on they people there.

Review №160

2023-10-01 00:07:00

Staff were great, made the licence process easy, no fuss no muss

Review №161

2022-03-05 15:32:08

Pick which pets you are interested in before you go. Covid continues to change policies. Honestly if they dont have what youre looking for just look at other nearby shelters.

Review №162

2022-06-23 19:08:21

..😍💝Beautiful💛💖❤️NEW💞😘💘💖💛💝💙😇🐶ANIMALsss🐕💘💕💞🥰😻🐈‍⬛️🐈🐱😻Rescues Center., near the Tustin, DISTRICT, Legacy Area😍🥰💞,; *~5mins away.. *(think was on VICTORY rd..)~~**❤️BEAUTIFULss area Landscaping for the Animals Rescue Center💘 from in side out... CLeanliness n Nice services from staffss too..

Review №163

2021-10-22 08:11:05

I am grateful to be a part of the bottle feeder kitten guardian/foster program at O C Animal Care.. They are very well organized and provide excellent support and communucation .

Review №164

2022-09-30 18:15:47

Teresa is a very rude person so please ask to speak to someone else if you have questions about licensing. they need to retrain her on customer service.

Review №165

2022-01-22 18:40:05

This place is heartless. I tried my best to get a doggy and they wouldn’t even let me have my appointment, as they canceled it. I’m sorry Oreo. I really tried little guy…

Review №166

2022-08-23 02:46:48

Staff was very helpful and gave us a thorough background on the animals before we adopted.

Review №167

2024-03-06 00:26:46

All people there are so helpful and so nice

Review №168

2023-06-02 13:13:17

How do you just euthanize animals because you can’t find them homes. if you HAVE to do that then you should not be a business. horrible people

Review №169

2022-11-05 22:16:39

Very fast service, super clean facilities . I recomend it to anybody who wants to adapt or get a licence for your pet. Excellent service.

Review №170

2023-09-10 20:09:21

Awesome facility!!! Courteous, friendly, and very low cost. Line, there was none.

Review №171

2022-09-27 02:06:11

Excellent customer service. Shout out to Rosa who helped me, and was very informative, friendly, and professional. Will definitely recommend to friends and family.

Review №172

2024-05-04 03:46:11

Horrible people & abused dogs here.

Review №173

2022-05-26 18:22:15

Don’t take any dogs here. They would abuse them and are not properly trained to handle any animalsI will be reporting and filing for grievance due to treatment of pit bull. People are not train to handle for animals.

Review №174

2022-03-26 17:15:55

I went this morning to drop off some blankets for four legged furry babies and the staff was very polite it was very gracious to accept the blankets.

Review №175

2023-02-20 20:35:18

DO NOT BRING CATS TO THIS SHELTER, the EUTHANIZE THEM upon arrival. With no chance at an adoption what so ever this place is inhuman.

Review №176

2022-08-08 23:42:37

Walk in, as I was in the area. Needed an appointment to look at cats for adoption. Called the following day for an appointment.

Review №177

2022-11-26 20:09:08

HATE. HATE. That you can not *go* in to walk and see the animals for adoption. You are the only shelter that doesnt allow this now.Not GOOD.

Review №178

2022-04-21 00:32:24

Such a big beautiful campus with amazing volunteers who have a real interest in matching loving homes with animals in need.

Review №179

2024-06-10 18:55:59

Clean facilities, friendly staff

Review №180

2023-02-20 06:08:14

Dont bring Pets to this shelter please. Read the comments..... probably they will not get out alive

Review №181

2023-02-26 02:05:23

Friendly and Efficient Customer Service experience.

Review №182

2022-12-11 00:38:26

Friendly and helpful staff. Thank you to all the volunteers that help out during the dog food pantry.

Review №183

2023-09-13 02:06:38

Great people and fantastic animals. Recommend highly for pet adoption.

Review №184

2024-02-23 03:52:31

Just sad

Review №185

2023-12-28 14:38:22

Euthanasia kennels should be cancelled

Review №186

2022-12-13 20:30:57

A disgusting, vile place. Just read the reviews already posted by others if you need further confirmation for this kill station.

Review №187

2022-06-08 16:46:04

Classy and clean place. Lots of big dogs are mostly pitbull mix.

Review №188

2022-06-12 22:33:52

I have gotten all my pets here, dogs and cats. They are wonderful!

Review №189

2022-11-14 03:40:23

I went to pick up my dog and it took over 2 hours they had lost my paper work theyre really unorganized.

Review №190

2022-09-04 17:34:46

They make it as difficult as possible to see the available dogs. They have a very poor system which is a disservice to the public and the animals

Review №191

2023-10-08 15:24:21

Went to get Dog License. Friendly and efficient staff.

Review №192

2023-01-02 21:46:58

Great customer service. I was in and out in no time, and they gave my puppy a treat

Review №193

2022-08-13 17:12:32

They have a pet food pantry the 2nd Saturday of the month to give out free pet food from 8a to 10a.

Review №194

2022-05-19 05:24:43

Call for the service, pick up the dead animal, the work come to my house was very nice, thank you for the service.

Review №195

2023-01-21 04:00:15

They advertise as a no kill shelter, but they lie. They euthanize healthy cats

Review №196

2022-06-23 00:06:54

Very clean and professional staff i would definitely recommend to adopt a pet here!

Review №197

2022-12-16 15:32:47

I never knew this was there, my sister needed some help with some feral kittens, just want to say thank you .

Review №198

2023-08-08 12:15:08

They told me her surgery wasnt done, but it was.

Review №199

2022-06-13 14:54:40

These people really have the animals best interests at heart. Professional and no wishy washy approach.