Oasis broadband saved my sanity. I was having a terrible time trying get fast, reliable service in GLENSHIRE and now my kids can finally entertain themselves and business calls never get dropped! I highly recommend their services to everyone, especially people with DSL. My days of frustration are gone!
If I could give a zero stars I would. Worse sales/customer service Ive experienced. Called and got a quote from sales lead Eric, after giving some thought I was planning to go with Oasis, then when i called back the terms of the deal drastically changed. Originally quoted $300 for install for a 3 year contract, then on the second call with Eric went up to $500 for install for a 5 year contract. Felt like a a bait and switch, when I asked how he could make up for his error he said basically said youre out of luck, we have 65 people waiting for service and hung up on me.If the GM would like to like to reach out me, please do.
Oasis Broadband was a great improvement to our Meeks Bay location. The system has been been very reliable even during our work from home confinement when multiple devices have been running.
I have been with Oasis for nine years now and they have always been responsive to my needs. They even upgraded my receiver a couple of years ago, at a significant cost to them, which truly improved my service. I highly recommend Oasis!
Oasis worked with me to hook up our rural neighborhood. I appreciate their transparency and willingness to walk through the entire process. Our internet is hooked up and we’re happy with the service.
My internet has been on again off again for about a month making it difficult if not impossible for my kids to complete any of their online homework. I have called multiple times each time disconnecting my mottom once twice in a day than reconnecting it only to have the wifi turn on for a short period than back off again. This is distressing especially when it shuts down during the middle of my daughters math test. Anyway I am told a tech will get back with me but nobody knows when. One did get back with me only to email me what to do which is not helpful. They basically have refused to come out to my house and see what the problem stating covid but had no problems coming here to set it up. Terrible internet with little support!!!!
Increased my internet speed by 6x over the previous provider. Local company with A+ customer service. Located in Lake Tahoe and internet works great now!
This was formally EXWIRE and they improved service two years ago to the point where they became Oasis today. Dependable service finally reaches Alpine Meadows. Thanks, Chuck
High latency and packet loss with our service. Also, I have experience patching Ethernet cords with RJ45 jacks, and I can say personally, that this is the worst cable patch that I have seen.
These people dont answer their phone or return voicemails. You cant set up a new service online without an error message. Are they even in business?
I remain a very happy customer. Service and responsiveness has been excellent.
Finally a broadband that works in Tahoe Donner, great reliability and service.
Wonderful Company
Total reviews rating 3.8
23 Reviews for Oasis Broadband Internet 2024:
Review №1
2024-03-06 19:04:10Ive been very happy with my service. Previous internet services have been awful. I live where there are many tall trees and still get good service. Customer service needs some improvement but service crew are great!Im NB d 🐤
Review №2
2024-01-28 04:54:33All great customer service. Oasis broadband always keeps us informed and updated on what is going on with the Colfax systems.Always 5 star service
Review №3
2021-06-05 21:48:44We have wandered through the Internet Wilderness for a long time before we found Oasis. Finding functional Internet service for our newly constructed home has been a challenge and we have investigated an array of technologies for our location – wired DSL and cable, fixed wireless, high-orbit satellite and various cellular connections. Up to now, these options have only offered expensive service, very slow speeds, and/or failures to connect. We were running out of options.Then we found Oasis. They are local, they have reasonably priced plans and they have very helpful staff. Oasis was willing to try out a variety of configurations to see what would work best with our existing equipment and our location relative to the connecting towers. The result has been a strong, fast and reliable Internet connection for our work needs and streaming entertainment. We highly recommend Oasis Broadband - This Oasis is No Mirage.
Review №4
2022-01-22 22:32:44I’m in a HARD to reach location. Literally at the bottom of a ravine, mountains on either side of me, surrounded by tall trees. The realtor who sold me the property said Internet would be impossible to get. He told all potential buyers this. Long story short, Oasis Broadband brainstormed a way to get me signal, and it has been incredible. Fast and reliable service every day! Since I run an online business as a graphic designer, constantly downloading and uploading large files, I needed service I could count on. Oasis fit the bill like no other, and my family is very grateful! We stream Amazon Prime shows, link our phones to the WiFi, play YouTube videos, work with clients, and more, SIMULTANEOUSLY, all without the hassles other local providers have.During our Snowmageddon, as long as my generator was producing electricity, we had internet service. Absolutely invaluable!
Review №5
2022-01-06 22:48:06What we have appreciated about Oasis Broadband is not only that they provide faster and less costly Internet access than the satellite provider (Hughes Net) we used before, nor that they are much more reliable than what we hear from other Tahoe Donner members about Suddenlink, but that we can actually get a hold of their service experts when needed, without going through an endless robot and waiting experience, and get knowledgeable hands-on individual help. I was truly impressed when, during the recent unprecedented winter storms that were accompanied with several long power outages, the Oasis service guys twice went well beyond their call of duty and re-established our service quickly, so our snowed-in guests were reconnected with the outer world. Not only that, they did what is almost unheard of in this world, they had the honesty to admit that, in one of these instances, the problem — which they immediately tended to and fixed — was on their, not on my side.
Review №6
2021-07-13 03:21:54No customer service. No one answers the phone. No one responds to email. Nothing. 1-star.... update ...I finally got thru to someone. She quickly and cheerfully got me back online, and solved another issue (reset my password so I could log in my Oasis account).Later, after hours, I got a call from Lydia. Like all the people Ive talked to at Oasis she was very friendly and not just polite -- she seemed personally interested in turning me back into a satisfied customer (and -- to be honest -- getting me to update this review).Oasis is a small, friendly company doing good work. The small aspect is mostly a good thing. They are personable, and seem to care about every customer. On the other hand, it seems that sometimes, like today, they get overwhelmed.As for quality of internet service, overall, much better than the alternatives in Truckee, and in fact the only acceptable option. A big step down compared to what you can get in/near a major city, but thats to be expected.Advice to Oasis1. Fix your humble phone tree. press 1 does nothing but ring a few times and take you back to the head of the tree; press 3 takes you to sometimes to 3, sometimes to 2 (where, after 20 minutes on hold you are politely told you should have pressed 3).2. Make it VERY clear in an e-mail notice (in the subject line) if you intend to cut off a customer, BEFORE you cut them off. E.g.: OASIS ACCOUNT DELINQUENT -- SERVICE WILL BE CUT3. Answer the phone.(Background: My credit card was hacked recently, charges were declined, service was cut without warning.)
Review №7
2021-11-04 20:41:12Solid service considering the geography we face in Alpine Meadows and lack of wired internet here.Been a customer for 4 months and have only had 2 outages. Both were extreme weather related and were caused by Oasis connection to the main Network.Their radio equipment at my home has been rock solid.It is very expensive relative to a major metro ISP but getting unlimited bandwidth at a reliable 50 Mbps down / 15 up via radio frequency in a mountainous valley to serve a tiny customer-base is no easy feat (from either a technical or a business perspective).They are supportive of both non technical users and techies alike (who want to use their own modem/router).I dont need 100% uptime, but I do use it for work, and I NEED to know when if an outage is caused by them or something wrong in my side and in the two very understandable outages weve had there has been prompt email communications about the status and ETA to resolve. In both outages the service was restored before the estimated time to resolve which creates a high degree of trust.Overall so far a happy customer.
Review №8
2020-08-15 03:23:29We pay nearly $200 a month for unlimited data and the performance is terrible. The service is in and out, the tv buffers constantly. When it goes completely down, you cannot get any customer service. We are now playing even more to up our cell service to unlimited because we are using more data on that plan when Oasis goes down. If you have other options, I would recommend going with someone else.UPDATE: They just emailed me telling me they would put me on a cheaper package that wasnt yet published if I changed my google rating, to which I said I would not do that.
Review №9
2021-05-08 05:33:48Reliable service, affordable, speed that my gaming son doesnt complain about while everyone else in the house and their devices run night and day simultaneously, AND super responsive and kind customer service agents!? Oasis has got it figured out, and they have earned this familys loyalty and business for a long time.
Review №10
2023-04-11 20:25:56Oasis has been 100% reliable during this winter of continuous blizzards, with winds over 100 mph and snowfall over 54 feet. Very happy with this service. Thank you!